Client Servicing Jobs in Mumbai

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Business Development Manager Flavors & Fragrances (Essential Oils) Location: Mumbai Experience: 10 15 years Work Type: Full-Time About Scimplify Scimplify is a specialty chemicals manufacturing company offering end-to-end solutions from R&D and custom synthesis to large-scale manufacturing and doorstep delivery. Headquartered in Bengaluru, we serve multiple industries including pharmaceuticals, agrochemicals, personal care, and fragrances. We support 500+ businesses across 20+ countries, helping them scale innovative chemicals from lab to commercial production. With over $54 million raised from top investors like Accel and Bertelsmann, Scimplify operates globally with teams in India, Japan, USA, UAE, and Indonesia, comprising 250+ professionals. Learn why Forbes recognizes us as one of the top 100 startups in Asia to watch. Role Overview We are seeking a Business Development Manager to lead and expand our **Essential Oils** division in the fragrances sector. This role involves driving sales, revenue growth, and establishing strategic relationships with clients globally, while building a high-performing business development team. Key Responsibilities Drive sales and revenue growth for the Essential Oils division in the fragrances industry. Identify, develop, and maintain relationships with key clients and new business opportunities. Conduct market research and competitive analysis to identify trends, customer needs, and growth opportunities. Develop and execute marketing strategies to enhance brand visibility and market presence. Collaborate with cross-functional teams to achieve business objectives. Focus on essential oil formulations, blends, and bases for the F&F sector. Qualifications & Skills 10 15 years of experience in sales and marketing within the Essential Oils / Flavors & Fragrances industry. Proven client relationship management and negotiation skills. Strong strategic planning, market analysis, and business development capabilities. Excellent communication, interpersonal, and leadership skills. Benefits & Perks Travel & Mobility: Corporate Uber/MMT, relocation & transfer support, travel policy. Insurance & Wellness: Family health coverage (up to 5 members, 5 L), Employee Assistance Program, onsite medical, emergency support, online doctor consultation. Lifestyle & Engagement: Monthly outings, corporate dinners, trips, parental support (maternity/paternity, daycare). Retirement & Financial: Employee PF contribution, flexible PF, NPS, car lease, salary advance policy.

Business Management GMDO CAO, E-Trading Strategy Location: Mumbai Skill Category: Global Markets Corporate Title: Analyst / Associate Company Overview Nomura is a global financial services group with an integrated network spanning ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura is built on disciplined entrepreneurship and a commitment to creative solutions and thought leadership. Nomura Services India supports the group s global businesses, providing world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support, playing a critical role in global operations. Nomura is recognized for its inclusive workplace initiatives and has received awards such as Top 10 Employers (IWEI), IWEI Gold Employer of Choice, India CSR Leadership Award 2024, and YUVA Unstoppable Changemaker Awards. Division Overview The Global Markets (GM) division, based in Mumbai, provides front-office expertise in pricing, modelling, and risk management. The team is integral to portfolio optimization, pricing, and structuring strategies, supporting aggressive revenue targets. Business Unit Overview The Business Management team in Powai enables Front Office teams globally, including AEJ, EMEA, and US GM Business Management, Client Account Management & Strategy (CAMS), Front Office Supervision (FOS), GMDO CAO, and Senior Relationship Management (SRM). This role is within the **GMDO CAO, E-Trading Strategy** team, responsible for implementing the business policy, executing strategy, and managing day-to-day operations. You will work closely with Co-Heads of E-Trading Strategy and the COO of GM Digital Office. Position Specifications Experience: 2 4+ years relevant experience Qualification: MBA (Finance) or CA preferred Role & Responsibilities Business & Financial Management Lead financial planning and control, including budget management, tracking actuals, and providing meaningful insights for management decisions. Ensure accuracy of balance sheet items, including asset capitalization and depreciation. Control spend by managing approvals for T&E and platform expenditure. Partner with vendor teams to manage software, data, and resource suppliers throughout the lifecycle. Team Structure & Contribution Track monthly headcount and organizational changes. Maintain project structures reflecting team activities. Create business-level allocations to inform internal cost allocation and measure team contribution. Strategy & Delivery Work with the Global E-Trading Strategy CAO to drive strategy execution and delivery of roadmap initiatives. Optimize team structure and working environment in collaboration with local support and HR. Ensure risk management and control processes are adhered to. Business Analysis & Reporting Prepare weekly business summaries with financial metrics and commentary. Develop executive-level presentations to support senior management decision-making. Stakeholder Management Advocate for the E-Trading Strategy team across the organization. Partner with GM desk, business managers, Technology, Operations, Finance, and other corporate functions to ensure recognition and support of team successes and challenges. Why Join Nomura This role offers a unique opportunity to partner with global stakeholders, drive strategic initiatives, and manage key business operations in a fast-paced, front-office environment. You will play a critical part in shaping the E-Trading Strategy business agenda and contributing to Nomura s global market success. Qualification : MBA (Finance) or CA preferred

Creative Director Copy Location: Mumbai Reporting to: Executive Creative Director (ECD) About the Role: We re looking for a passionate and seasoned Creative Director Copy to shape the voice and messaging for our brands. In this leadership role, you ll work closely with the Executive Creative Director, guiding key campaigns, mentoring the copy team, and partnering with the ACD Art to ensure top-tier creative quality and consistency across channels. This role is equal parts creative vision, team leadership, and strategic thinking with the ultimate goal of driving brand engagement and shifting brand perception. What You ll Do: Develop and execute strong creative concepts, messaging strategies, and campaign ideas across multiple brands. Collaborate with account teams to understand client objectives and translate briefs into compelling storytelling. Lead and mentor copywriters, ensuring creative excellence and consistency across all deliverables. Partner with art directors and designers to deliver integrated, high-impact campaigns. Own the creative direction for all retainer brands. Stay ahead of industry trends, digital formats, and creative best practices and share knowledge across teams. Craft big ideas with scalable execution across digital and social platforms. Play an active role in developing campaign strategies and brand propositions in collaboration with planning. Present and sell creative work to clients with confidence and clarity. Foster a high-performing creative culture by introducing best practices, processes, and new tools. Drive award-winning work that elevates both the agency and its brands. What We re Looking For: 10+ years of experience in copywriting, with at least 6 years in a creative leadership role at a digital agency. A strong portfolio that demonstrates creative storytelling across digital, social, and campaign work. Proven ability to lead teams, pitch ideas, and manage complex projects from brief to execution. Sharp writing skills with a fresh, youthful, and insight-driven tone. Experience in building and presenting pitch decks for digital retainers and social campaigns. Excellent communication, collaboration, and presentation skills. Deep understanding of digital trends, social media platforms, and emerging formats. Passion for branding and a strong strategic mindset. Active social media user with a finger on the pulse of digital culture. This is a key strategic role that blends creative vision, digital thinking, and leadership. If you re ready to drive impactful storytelling and help shape the voice of top-tier brands let s talk.

Group Account Director Location: Mumbai Reporting To: Head of Growth / VP - Growth About the Role We re looking for a Group Account Director who can drive impact, lead with strategy, and scale business across our top-tier client portfolio. This is a senior leadership role where you'll manage 6 8 key accounts across digital marketing, creative, content, tech, and media. You're not just managing relationships you re owning outcomes. You ll be the strategic compass for your clients and the leader who inspires, mentors, and grows high-performing account teams. From retention and expansion to profitability and innovation, you ll be responsible for steering the ship and setting the pace. Key Responsibilities Lead a portfolio of 6 8 marquee clients, managing integrated mandates across digital marketing, content, tech, media, and creative. Own account health drive revenue growth, ensure profitability, and lead client retention and upsell strategies. Act as the strategic lead and trusted advisor to clients challenge thinking, elevate ideas, and push boundaries. Mentor and scale a team of Account Managers and Executives; groom future leaders and build succession strength. Collaborate cross-functionally with Creative, Tech, Media, and Production to deliver seamless, high-impact solutions. Lead new business pitches and upselling opportunities be the architect of growth, not just a custodian. Run QBRs, campaign reviews, and performance trackers with authority and insight own the room every time. Anticipate issues and defuse risks before they escalate keep clients confident and teams focused. What You ll Need to Succeed 10 15 years of experience in digital account management/client servicing, including 2 3 years in a Group Account Director or similar leadership role. Proven track record in scaling accounts, leading multi-crore businesses, and consistently winning pitches. Strong grasp of digital strategy, content marketing, performance media, and tech solutions. A natural leader clients trust you, teams respect you, and you bring the best out of both. Commercial acumen can interpret a P&L, build growth plans, and forecast like a seasoned pro. Excellent written and presentation skills your decks speak for themselves (and don t need a voiceover). A collaborative, roll-up-your-sleeves mindset no ego, no fear of getting your hands dirty. Experience leading cross-functional pods (creative, media, and tech). You know how to build a team, not just manage one. This isn t a plug-and-play job. It s a chance to lead game-changing work, shape the future of brands, and grow business at scale. If you're a strategic thinker, natural leader, and passionate about driving results we want to hear from you.

Account Executive Location: Mumbai Reporting To: VP Growth About the Role We re seeking a motivated Account Executive with 1 to 2 years of experience to support the execution of digital marketing, influencer, and brand campaigns across diverse client verticals. You ll be a key point of contact for clients, assisting in campaign delivery, reporting, and account growth. If you re organized, client-focused, and eager to learn and grow within a fast-paced agency environment, this role is for you. Key Responsibilities Client Solutions Assist in planning and executing marketing, influencer, and digital campaigns across multiple clients. Act as a reliable contact for assigned clients, ensuring timely responses to routine queries and requests. Support upselling efforts by identifying growth opportunities within existing accounts and collaborating with senior team members on pitches. Maintain regular client follow-ups to ensure satisfaction and uncover additional needs. Support ideation and execution of content, promotions, and brand events. Research, Reporting & Audits Prepare monthly social media performance reports with key insights, trending content topics, and community feedback. Collaborate with analytics teams to track and report on campaign metrics tailored to client needs. Conduct research and audits, including content strategy plans, competitive analysis, and digital audits to enhance client offerings. Billing & Finance Support Track finance and billing activities related to your accounts. Follow up with clients on outstanding payments. Monitor creatives and scopes of work (SoW) linked to client billing. Must-Have Skills & Experience 1 to 2 years of experience in digital marketing or agency operations. Clear understanding of digital marketing concepts and agency workflows. Ability to track, analyze, and report key performance metrics accurately. Strong organizational, coordination, and time management skills. Proactive, client-first mindset with a drive to ensure smooth execution and client satisfaction. Nice to Have Background in content strategy or digital project management. Basic knowledge of SEO and SEM principles. This role offers a great opportunity to grow your digital marketing skills, work with diverse clients, and collaborate with a passionate team. If you thrive in a fast-paced environment and enjoy client engagement, apply now!

Wealth Manager Direct Sales Location: Mumbai Experience Required: 4+ Years Industry: BFSI (Banking, Financial Services, and Insurance) Employment Type: Full Time Job Summary: We are looking for a result-driven Wealth Manager Direct Sales to join our growing team in Mumbai. The ideal candidate will have a strong track record in sales within the financial services industry and will be responsible for client acquisition, relationship management, and achieving revenue targets through direct interactions and personalized wealth solutions. Key Responsibilities: Develop and maintain strong relationships with existing clients to grow wallet share and foster client loyalty. Acquire new clients through personal network, company-generated leads, and references. Meet or exceed monthly and quarterly sales targets for: New investments/inflows Cross-sell and up-sell of financial products Reference and lead generation Regularly connect with clients via calls, meetings, and follow-ups to drive engagement and conversions. Maintain consistent daily/weekly/monthly contact goals with leads and clients. Provide accurate and timely updates on client interactions, leads status, and follow-ups using prescribed reporting formats. Maintain a deep understanding of financial products (mutual funds, insurance, fixed income, etc.) to offer customized solutions. Key Skills & Competencies: Excellent verbal and written communication skills Strong sales acumen and a passion for client servicing and relationship building Self-motivated and result-oriented with the ability to work independently Comfortable handling a wide range of client profiles and understanding their financial goals Strong time management and follow-up discipline Willingness to continuously learn and stay updated on financial products and market trends Qualifications: Graduate (any discipline) a background in Finance will be a plus NISM Certification (mandatory) preferably in Mutual Funds or Investment Advisory Preferred Experience: Minimum 4 years of proven success in direct sales within the financial services or wealth management domain Exposure to a range of investment products and advisory services

Quantity Surveyor Tendering Location: Mumbai Experience: 8 10 Years Qualification: Diploma / B.E. in Civil Engineering Employment Type: Full-Time About the Role We are seeking an experienced Quantity Surveyor Tendering to join our team in Mumbai. The ideal candidate will have a strong background in civil engineering with hands-on experience in quantity take-offs, cost estimation, tender preparation, and contract analysis. This is a critical role that contributes directly to the success of project bidding and procurement. Key Responsibilities Tendering & Estimation: Prepare detailed quantity take-offs and cost estimates based on drawings, BOQs, and project specifications. Analyze tender documents, drawings, and specifications to determine scope of work and materials required. Develop rate analysis and pricing strategies for civil works and infrastructure projects. Collaborate with procurement teams to obtain competitive pricing from vendors and subcontractors. Documentation & Submission: Prepare complete tender documentation including technical and commercial bids. Ensure accurate and timely submission of tenders and pre-qualification documents. Coordinate with design and engineering teams to resolve technical clarifications during the bidding process. Cost & Risk Management: Identify and assess cost-related risks and propose mitigation strategies. Monitor market trends and price fluctuations to ensure competitive and profitable pricing. Evaluate project cash flow projections and advise management accordingly. Client & Stakeholder Coordination: Interact with clients, consultants, and vendors during the bidding phase for clarifications and negotiations. Participate in post-bid reviews and debriefs to gather insights for future tenders. Required Skills & Competencies Proven experience in quantity surveying and tendering within the civil engineering domain. Strong knowledge of construction methods, materials, and applicable codes. Proficient in estimation and costing software such as AutoCAD, MS Excel, and quantity surveying tools. Excellent analytical, numerical, and problem-solving skills. Strong communication and interpersonal abilities for cross-functional coordination. Ability to work under tight deadlines with a high degree of accuracy and efficiency. Preferred Attributes Experience in infrastructure, industrial, or commercial civil projects. Understanding of local regulatory and tendering practices. Knowledge of contract types (EPC, Turnkey, Item Rate, etc.). Join Us If you are detail-oriented, driven by deadlines, and have a passion for precision in project estimation and tendering, we d love to hear from you. Apply now and be part of a team shaping the infrastructure of tomorrow. Qualification : Diploma / B.E. in Civil Engineering

Job Title: Sales Engineer Location: Mumbai Experience: 5 to 10 Years Qualification: B.E./B.Tech in Electronics, Electrical, Instrumentation, or Telecommunication; MBA (Marketing) preferred Job Summary We are looking for a dynamic and results-driven Sales Engineer with a strong background in the electronics industry to join our Mumbai team. The ideal candidate will be responsible for lead generation, customer engagement, product demonstrations, and closing sales opportunities across various channels. This role requires excellent communication, technical understanding, and a customer-centric approach. Key Responsibilities Lead Generation & Prospecting: Generate leads through multiple sources: direct outreach, website inquiries, IndiaMart, exhibitions, social media, trade shows, market research, and employee referrals. Client Engagement & Follow-up: Conduct cold calls, schedule personal visits, and respond to inbound inquiries. Understand customer requirements and qualify leads based on technical and commercial feasibility. Sales Presentations & Product Demonstrations: Deliver tailored presentations and demos to showcase product capabilities. CRM Management: Update CRM with accurate and complete lead information including customer details, payment terms, and follow-up activities. Maintain visit schedules and submit travel expenses in a timely manner. Sample Submission & Conversions: Coordinate submission of product samples, facilitate customer approvals, and convert qualified leads into sales opportunities. Reporting & Documentation: Maintain comprehensive records of activities and attend quarterly business reviews with sales leadership. Key Result Areas (KRAs) Volume of qualified leads generated Conversion ratio (leads to opportunities won) On-time and accurate CRM data entry Client satisfaction and retention Core Competencies & Skills Excellent communication and interpersonal skills Good understanding of the electronics/electrical components market Proficient in MS Office (Excel, Word, PowerPoint) High level of accountability, dependability, and ownership Be part of a fast-growing organization in the electronics industry Opportunity to work with cutting-edge products and global clients Supportive team culture with growth-oriented leadership Qualification : B.E./B.Tech in Electronics, Electrical, Instrumentation, or Telecommunication; MBA (Marketing) preferred

Assistant Business Manager SEO Location: Mumbai Experience: 2 4 Years Education: Graduate (Any discipline) Employment Type: Full-Time About the Role We re looking for an enthusiastic and detail-oriented Assistant Business Manager with hands-on experience in SEO and digital marketing analytics. You ll play a crucial role in driving organic growth for client websites, delivering impactful SEO strategies, and ensuring data-driven decision-making through regular performance analysis. Key Responsibilities Develop and implement detailed SEO recommendations for assigned client websites Conduct comprehensive SEO audits to ensure content and structure compliance with current best practices Monitor timelines, deliverables, and ensure commitments are met for client projects Create and deliver monthly performance reports for clients, offering insights and action plans Stay up to date with the latest SEO trends, Google algorithm updates, and industry developments Work on Google Ads (AdWords) campaigns to support paid marketing efforts when needed Analyze quantitative and qualitative data using web analytics tools (such as Google Analytics) to guide strategic decisions Translate analytics findings into actionable, performance-driven SEO plans Requirements 2 4 years of experience in SEO, digital marketing, or a related field Strong understanding of both on-page and off-page SEO practices Hands-on experience with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs, Screaming Frog) Working knowledge of Google Ads and campaign management Proficiency in using Google Analytics and other web analytics tools Ability to analyze data, identify trends, and translate them into strategy Strong written and verbal communication skills Highly organized, proactive, and capable of managing multiple projects simultaneously Preferred Qualities Self-motivated and results-driven mindset Passion for digital marketing and search engine technologies Ability to work collaboratively across teams and with external stakeholders Strong attention to detail and time management If you re passionate about SEO and want to be part of a dynamic team driving digital growth we d love to hear from you! Qualification : Graduate (Any discipline)

Business Manager SEO Strategy Location: Mumbai Experience: 4 5 Years Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We are seeking a results-driven and strategic Business Manager with strong expertise in SEO to lead and manage our search marketing initiatives. In this role, you will drive the planning, execution, and optimization of SEO campaigns that align with client business goals, while also guiding internal teams and ensuring best practices are maintained across all efforts. Key Responsibilities Plan, develop, and execute strategic SEO initiatives for client and internal projects Translate business objectives into effective and scalable SEO strategies Lead all aspects of the company s SEO and search marketing efforts Maintain regular communication with clients to manage expectations, report progress, and ensure satisfaction Ensure timely delivery of project milestones, reports, and campaign deliverables Monitor and adapt to evolving SEO trends, search engine algorithm updates, and industry best practices Analyze performance data from web analytics tools and convert insights into actionable SEO plans Educate and upskill internal marketing teams on SEO principles, processes, and evolving techniques Maintain and update internal SEO documentation and SOPs for consistent implementation Requirements 4 5 years of experience in SEO, digital marketing, or a related strategic marketing role Proven ability to lead SEO campaigns from strategy to execution and analysis Deep understanding of on-page, off-page, and technical SEO Hands-on experience with SEO tools such as Google Search Console, SEMrush, Ahrefs, Screaming Frog, etc. Strong analytical skills and experience using Google Analytics and other web performance tools Excellent verbal and written communication skills with the ability to present data-driven insights Experience managing client relationships and cross-functional internal teams Ability to manage multiple projects with tight deadlines in a fast-paced environment Preferred Skills Experience in agency or client-facing roles Familiarity with Google Ads or other paid marketing channels (a plus) Strong project management and stakeholder engagement capabilities Opportunity to lead impactful SEO strategies for growing brands Work in a collaborative environment focused on performance and innovation Gain exposure to a wide range of industries and digital tools Competitive compensation and growth opportunities If you're passionate about digital strategy and ready to take ownership of SEO success at a strategic level, apply now and let s build something exceptional together. Qualification : Graduate (Any Discipline)

Senior Business Manager SEO Strategy & Client Success Location: Mumbai Experience: 5 7 Years (including proven team leadership experience) Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We re looking for a dynamic and experienced Senior Business Manager to lead our SEO initiatives and team operations. This role requires a strategic thinker with hands-on SEO expertise, strong client management capabilities, and a proven track record of leading high-performing teams. If you re passionate about driving organic growth and enjoy turning business goals into successful search strategies, this is the role for you. Key Responsibilities SEO Strategy & Execution Identify technical and structural website issues and provide actionable solutions to improve crawlability, indexing, and user experience Implement advanced SEO strategies using a combination of existing and innovative techniques Continuously monitor and improve search engine rankings for key clients across major and niche search engines Collaborate with content creators and web development teams to execute on-page and off-page SEO initiatives Drive SEO performance across all client accounts with a focus on ROI, traffic growth, and conversions Team & Client Leadership Lead and mentor a team of SEO specialists and digital marketers Translate clients business goals into strategic SEO campaigns Act as a primary point of contact for clients, ensuring transparency, performance updates, and strategic alignment Work closely with internal teams (content, design, web services) to ensure seamless execution of campaigns Reporting & Insights Develop customized performance reports using tables, graphs, and visual summaries to clearly communicate SEO progress and insights Convert complex data into actionable insights and business-friendly summaries for client presentations Maintain consistency in analytics and reporting best practices across the team Business Growth Identify upselling and cross-selling opportunities within existing client accounts Contribute to proposal creation, pitch support, and strategic planning for new business development Stay current with SEO trends, algorithm updates, and industry innovations through ongoing research and experimentation Requirements 5 7 years of experience in SEO/digital marketing with a focus on client strategy and team leadership Strong technical SEO knowledge, including site architecture, crawl optimization, schema, and speed optimization Hands-on experience with SEO tools like Google Search Console, Ahrefs, SEMrush, Screaming Frog, etc. Proficient in using analytics and reporting platforms like Google Analytics, Data Studio, and Excel Excellent client communication and stakeholder management skills Strong analytical mindset with the ability to derive insights from large datasets Proven ability to manage multiple projects and lead cross-functional teams Business acumen to identify growth opportunities within existing projects Preferred Skills Background in agency or client-facing environments Experience in SEO for high-traffic or enterprise-level websites Exposure to paid media, CRO, or broader digital strategy is a plus Lead high-impact projects with well-known clients Work with a driven, growth-oriented team in a collaborative culture Opportunity to influence SEO strategy and business outcomes directly Competitive compensation and clear growth path into senior leadership Qualification : Graduate (Any Discipline)

Job Title: Assistant Manager Events Location: Mumbai Type: Full-time About the Role: We re looking for an experienced and creative Assistant Manager Events to join the Converge team at Brookfield Properties. In this role, you ll help shape and deliver memorable experiences for tenant employees across our campuses in India bringing our placemaking strategy to life through innovative, high-impact events. You ll manage the full lifecycle of events, from concept to execution, while collaborating with internal teams, vendors, and partners to ensure seamless delivery. If you're passionate about storytelling through events, thrive in fast-paced environments, and have a flair for both planning and people this role is for you. Key Responsibilities: Plan & Execute: Design and deliver innovative event concepts aligned with Converge s goals and audience. Creative Development: Create compelling communication content mailers, posters, digital creatives, and event branding. End-to-End Management: Oversee all logistics budgeting, vendor coordination, timelines, and on-site execution. Partnerships & Sponsorships: Identify and secure collaborations to enhance events and optimize costs. Reporting & Analysis: Manage pre-event planning, real-time oversight, and detailed post-event reports with actionable insights. Quality & Engagement: Maintain high standards of execution, drive employee participation, and ensure alignment with the brand. Innovation: Constantly explore new formats, technologies, and ideas to elevate the event experience. What We re Looking For: Proven project management skills with the ability to handle multiple events simultaneously. Strong communication and content development abilities. Creative mindset with a passion for crafting engaging experiences. Confident stakeholder and vendor manager with negotiation skills. Ability to work under tight deadlines with sharp attention to detail. Proficiency in MS Office; familiarity with Canva, Adobe Suite, or similar tools is a plus. Key Success Metrics (KPIs): Events delivered on time and within budget. High employee engagement, RSVPs, and participation. Introduction of innovative formats or new event ideas. Value generated through sponsorships/partnerships. Operational efficiency and adherence to SOPs. Qualifications: Experience: 4 5 years in corporate or agency-side event management, preferably with large-scale employee engagement experience. Education: Graduate in Event Management, Marketing, Communications, Hospitality, or related field. Postgraduate diploma/degree is an advantage. This is more than an events role it s an opportunity to create impact at the intersection of community, creativity, and corporate culture. Qualification : Graduate in Event Management, Marketing, Communications, Hospitality, or related field

Account Director Location: Mumbai Job Type: Full-Time Department: Client Servicing Industry: Advertising Experience: 9+ Years About Sociowash Founded in 2015, Sociowash is a vibrant Integrated Advertising Agency with over 200 creative minds across New Delhi and Mumbai. We re dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. At Sociowash, creativity meets strategy, and fun meets focus. If you thrive in a fast-paced, collaborative environment with a team that values passion and playfulness, you ll fit right in. Role Overview We re looking for a smart, quick-witted Account Director to lead client servicing efforts with energy, insight, and impeccable leadership. With 9+ years of experience in integrated agencies, you ll own strategic client relationships, guide multi-disciplinary teams, and drive projects from ideation to flawless execution. What You ll Own Lead, inspire, and mentor a high-performing client servicing team, alongside content and design partners. Build strong client relationships, acting as the strategic advisor on branding, positioning, and marketing implementation. Keep client projects on track on time, on budget, and aligned with strategic goals. Oversee daily account operations, coordinating cross-functional teams including content, design, media, and more. Manage account financials, including billing oversight, Billing Cost Margin Analysis (BCMA), and maintaining healthy Gross Margins (GM). Develop and execute go-to-market strategies across the digital ecosystem: analyzing competition, defining positioning, messaging, tactics, and budgets. Lead business development efforts pitching, upselling, and bringing in new business opportunities. Present ideas that enhance service offerings and strengthen the agency s market positioning. Be a mentor and coach to junior executives and managers, nurturing them into future leaders. Handle miscellaneous client requests with agility and professionalism. 9+ years of client servicing experience in an integrated advertising agency. Exceptional leadership skills with the ability to lead by example and inspire teams. Deep understanding of business, strategic marketing, and client service. Strong strategic thinking and consulting abilities. Proven multitasking skills in a fast-paced, deadline-driven environment. Keen attention to detail and accuracy in work. Up-to-date knowledge of industry trends and their commercial implications. Professional approach to managing time, costs, and deadlines. Experience with billing processes, BCMA, and maintaining account profitability. Confident in business development and client pitching. Collaborate with a diverse, goal-driven, and fun-loving team. Work in an environment where creativity and strategic thinking go hand-in-hand. Take ownership of exciting projects with leading brands. Grow your career with mentors who value innovation and leadership. Enjoy a workplace where crazy creative ideas are welcomed. We are dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. If this sounds like your tribe, apply now, and let s figure out something amazing together.

Business Development Specialist AdExchange Location: Mumbai, Maharashtra Industry: IT Services / Digital Advertising Job Type: Full-time | Experience: (0 1 year experience) Who We Are: Vertoz (NSEI: VERTOZ) is an AI-powered MadTech and CloudTech platform offering innovative solutions in Digital Advertising, Marketing, Monetization (MadTech), Digital Identity, and Cloud Infrastructure (CloudTech). We serve businesses, digital marketers, advertising agencies, digital publishers, cloud providers, and technology companies. What We re Looking For: A smart, enthusiastic Business Development Executive with up to 6 months of experience in customer service or sales, ready to support client growth and build relationships in the fast-paced digital advertising space. Key Responsibilities: Client Servicing (60%) / Business Development (40%) via emails and web chats. Communicate confidently with international clients. Build and nurture long-term client relationships. Conduct initial business discussions, follow-ups, and handle basic negotiations. Maintain organized records and reports using MS Office tools. Coordinate with internal teams to ensure client satisfaction and deliverables. Requirements: 0 6 months of experience in customer service or sales. Bachelor s degree in BCom, BBA, BMS (Marketing), or any related stream. Excellent communication (written & verbal) and interpersonal skills. Proactive, go-getter attitude with strong analytical thinking. Comfortable working late evening hours to cater to global clientele. Detail-oriented and organized, with good memory and reporting abilities. Perks & Benefits: No dress code Flexible working hours 5-day work week 24 annual leaves Global exposure Regular team outings & celebrations Work in a fast-growing, innovation-driven company Get hands-on experience in one of the fastest-growing sectors digital media and ad tech while building global exposure and collaborating with a highly passionate team. Qualification : Bachelors degree in BCom, BBA, BMS (Marketing), or any related stream

Client Manager Zkraft (Social Media Account Manager) Location: Mumbai Industry: IT Services / Digital Marketing Job Type: Full-time Experience: 1 3 years Who We Are: Zkraft is the digital marketing arm of Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech platform offering digital advertising, identity solutions, and cloud infrastructure. At Zkraft, we specialize in strategy, transformation, media planning & buying, and deliver data-driven, AI-powered campaigns using platforms like Ingenious Plex, Azurite, and Qualispace. We serve sectors such as E-commerce, BFSI, Healthcare, Real Estate, Government, and verticals like Automotive and Entertainment. About the Role: We are looking for a Client Manager (Social Media Account Manager) who is equal parts strategist, communicator, and project coordinator. If you thrive at the intersection of creativity and client relationships, this is your role. What You ll Do: Act as the primary point of contact for client communication and campaign updates. Lead social media strategy and campaign execution, aligning creative work with client goals. Coordinate with internal teams designers, copywriters, media planners to deliver high-impact content. Manage project workflows to ensure on-time delivery of calendars, creatives, and reports. Monitor platform trends, analyze performance metrics, and optimize campaigns accordingly. Present monthly performance reports, with clear insights and actionables. Drive client satisfaction, proactively identify upselling or cross-selling opportunities. Stay up to date on influencer marketing, content trends, and evolving platform features. Requirements: 1 3 years of experience in social media or digital account management. Proficiency in managing platform-specific content across Instagram, LinkedIn, Twitter, Facebook, and YouTube. Experience in a client-facing role, preferably in a digital marketing agency. Creative thinker with an eye for trends and audience engagement. Excellent communication, organization, and presentation skills. Ability to lead content strategies for D2C, lifestyle, fashion, or EV brands. Knowledge of paid media, community management, and reporting dashboards. Exposure to regional/hyperlocal campaigns and global market strategies is a plus. Be part of a rapidly growing, AI-driven digital marketing company. Work with diverse brands across high-impact industries. Collaborate with a creative, fast-paced, and future-focused team. Contribute to campaigns that drive real business outcomes.

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Deputy Project Lead-Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in leveraging technology to deliver Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, we have emerged as a leader servicing 550+ societies and communities, offering end-to-end solutions that ensure smooth, long-term operations. Our philosophy, Let the experts do the work, underscores our commitment to delivering the best community living and working experiences through over a decade of industry expertise. Role Overview As the Deputy Project Lead, you will oversee the comprehensive operations of assigned projects, managing a direct team of 15 20 members. You will lead specialized functions in Management, Finance, and Compliance, ensuring milestone deliveries, resource allocation, and adherence to accounting principles and regulatory standards. This role demands strong leadership, financial acumen, and hands-on operational expertise. Qualifications MBA or MMS (Finance) OR Post Graduate/Graduate in Accounts/Finance with 3+ years of relevant experience OR Semi-qualified Chartered Accountants (IPCC/Intermediate cleared) with 3+ years experience OR GDCA certified/trained with 3+ years experience Qualification may be relaxed for candidates with 2+ years in Co-operative/Society accounting/compliance Key Responsibilities Team & Project Management Lead and manage a team of Finance Leaders, Accountants, Tax Professionals, and Compliance Officers. Allocate resources effectively, monitor milestone progress, and ensure timely client collections. Financial Compliance & Accounting Oversee accounting activities and internal audits ensuring compliance with GAAP. Recommend cost-optimization and process improvement initiatives. Billing & Accounts Receivable Develop and publish Billing Dashboards regularly. Resolve client queries in coordination with project teams. Confirm billing issuance and communicate tariff changes. Bookkeeping & Client Relations Review accounts and journal entries. Manage client relationships independently. Publish Accounting Dashboards and reports. Taxation & Compliance Track Monthly TDS and ensure timely filing and reconciliation with accounting data. Coordinate responses to tax notices and manage communication with senior management. Support GST and Income Tax filing processes and validations. Prepare income computations, plan Advance Tax payments, and oversee timely tax return submissions. Financial MIS & Reporting Close financial statements including P&L, Balance Sheet, and Cashflow. Publish MIS dashboards and communicate reporting needs with clients. Monitor open items and ensure timely resolution. Other Responsibilities Maintain virtual client communication for urgent matters. Support cross-functional coordination to meet client and project requirements. Skills & Experience Strong understanding of cash flow management, bank reconciliation, and bookkeeping. Proficiency with accounting software/ERPs. Experience in financial planning, risk management, data analysis, and forecasting. Leadership mindset with a lead-by-example approach. Prior experience managing client finance operations and society compliance is advantageous. Zipgrid offers a dynamic environment to lead finance and compliance operations for impactful community projects. If you are ready to take charge and grow with us, we invite you to apply.

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Senior Client Partner Location: Mumbai, India Employment Type: Full-time, Permanent About Qure.AI Qure.AI is the world s fastest-growing medical AI company, with an impressive track record of 13 FDA and 62 CE mark clearances. We develop cutting-edge solutions to enhance patient outcomes across various care domains, including lung cancer, tuberculosis, and stroke. Our innovative technologies have positively impacted over 22 million patients in more than 90 countries worldwide. At Qure.ai, we are committed to fostering a diverse and inclusive workplace, and we proudly serve as an equal-opportunity employer. About the Job We are seeking a Senior Client Partner to lead large-scale, countrywide projects and manage key client relationships. This role involves driving revenue growth through upselling, cross-selling, and strategic account management. As part of the Customer Success & Operations team, you will be instrumental in ensuring smooth project execution and fostering long-term partnerships. In this position, you ll oversee client journeys with Qure.ai, driving product adoption, optimizing impact, and identifying opportunities for expansion and renewal. This is a high-impact role that combines client management, project execution, and strategic planning in a rapidly growing organization. Roles and Responsibilities Lead Large-Scale AI Projects: Drive the execution of large-scale, countrywide AI projects from start to finish, ensuring smooth implementation and client satisfaction. Collaborate with government bodies, healthcare institutions, on-ground teams, and global health organizations to drive product adoption and large-scale AI deployment. Client Relationship Management: Build and maintain strong relationships with key external stakeholders, including Ministry of Health, National Programs, program heads, IT teams, and clinical decision-makers. Ensure high retention and satisfaction, and serve as the primary point of contact for client management, post-deployment engagement, and feedback collection. Revenue Growth: Identify new opportunities within existing accounts, driving upselling, cross-selling, renewals, and expansions. Manage strategic account planning to maximize client lifetime value and ensure continuous revenue growth. Cross-Functional Collaboration: Work closely with engineering, product, and sales teams to support client needs, resolve project challenges, and deliver exceptional results. Provide valuable feedback to product teams to contribute to Qure.ai's product roadmap and continuous improvement. Best Practices and Process Optimization: Develop best practices for client management, project execution, and revenue tracking. Continuously optimize internal processes for improved efficiency, scalability, and long-term impact. Client Support: Effectively resolve client complaints by collaborating with Client IT and Program Teams, managing remote access requests, and ensuring timely resolution of issues in coordination with internal engineering teams. Marketing & Research Outcomes: Generate marketing and research outcomes that highlight the impact of Qure.ai s solutions and reinforce our value proposition in the healthcare AI space. Skills and Expertise Experience: 3-6 years in client-facing roles, with experience in managing large-scale, multi-stakeholder projects and driving revenue growth through upselling, cross-selling, and strategic account expansion. Project Management: Strong people management skills and the ability to lead projects in a fast-paced, evolving environment. Experience in account management, client success, project management, or healthcare is a plus. Communication Skills: Excellent verbal and written communication skills, with a demonstrated ability to engage with and influence senior-level stakeholders. Problem-Solving: Self-starter, quick learner, and a driven individual with strong problem-solving capabilities and empathy toward clients. Healthcare Knowledge (Optional): Knowledge and experience in the healthcare industry will be advantageous. Technical Skills: Proficient in Excel and PowerPoint for reporting and presentations. Other Considerations Travel Requirements: This role will involve significant travel, both domestic and international, to ensure successful project execution and client engagement. At Qure.ai, you will be part of a rapidly growing organization where you can work alongside the best minds in the healthcare and AI industries. We offer competitive compensation, a rewarding career path, and the chance to make a meaningful impact in global healthcare. As a Senior Client Partner, you will have the opportunity to grow with a young, innovative company and help shape the future of healthcare AI. Equal Opportunity Employer Qure.ai is committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds and experiences to apply.