Client Success Specialist Jobs in Pune

Position: Senior Sales Director Location: Pune Role: We are seeking a seasoned Senior Sales Director to drive net new business in the U.S. payer market. This is a hunter role ideal for someone who thrives on building executive relationships, navigating complex enterprise sales cycles, and closing high-value strategic deals. As a trusted advisor to U.S.-based health insurers, you will sell enterprise-grade SaaS solutions from India, with opportunities for direct client engagement in the U.S. This role is perfect for a highly motivated SaaS sales professional with a depth in consultative selling, a sharp commercial mindset, and a passion for making a tangible impact in a fast-growing organization. Key Responsibilities End-to-End Sales Cycle Management: Own and drive the entire sales cycle, from prospecting and qualification to solution presentation, negotiation, and closure. Pipeline Management: Build and manage a strong, qualified pipeline of enterprise accounts in the U.S. healthcare payer segment, ensuring consistent progress towards sales targets. Engagement with Senior Stakeholders: Engage directly with senior decision-makers (Director, VP, CXO-level) in payer organizations, positioning strategic SaaS offerings aligned with their business goals and priorities. Proposal Development: Collaborate with pre-sales, marketing, and product teams to develop compelling, tailored proposals that resonate with clients' needs. Market Insights: Provide actionable market and client insights to influence the product roadmap and go-to-market (GTM) strategies. CRM Management: Maintain accurate pipeline visibility, sales forecasting, and reporting through CRM systems (e.g., Salesforce, HubSpot). Client Engagement in U.S. Time Zones: Operate in U.S. business hours for optimal client engagement, ensuring timely communication and support. Travel: Travel to the U.S. as needed for key meetings, demos, or industry conferences. Prior experience with client-facing U.S. travel is highly advantageous. Required Skills and Qualifications Experience: 8 12 years of experience in enterprise SaaS sales, with a minimum of 5 years selling to U.S.-based clients from India. Proven Track Record: Demonstrated success in hunting and closing complex, multi-stakeholder enterprise deals, preferably in the healthcare, insurance, or regulated sectors. Consultative Selling: Exceptional ability to engage and influence senior executives with consultative, insight-driven selling that aligns with client business priorities. Enterprise Buying Process: Deep understanding of U.S. enterprise buying processes and sales cycles, with the ability to navigate complex organizational structures. Strategic Thinking: Strong strategic mindset with a hands-on approach comfortable managing both high-level relationships and operational details of the sales process. Time Zone Flexibility: Experience working in U.S. time zones and flexibility to travel internationally for key meetings and events. Onshore Experience: Prior onshore experience in the U.S. or a valid B1 visa is highly desirable. Domain Knowledge: Exposure to the U.S. payer market or healthcare domain is a strong plus.

Quality Specialist Location: Pune Job Type: Full-Time Job Summary The **Product Quality Specialist** plays a critical role in **assessing the quality of inbound and outbound documentation** to ensure compliance with internal quality control standards. This role requires knowledge of operational procedures, the ability to **identify process improvement opportunities**, and expertise in quality systems. The specialist will support both internal and external documentation needs, perform detailed analysis of non-conformances, and coordinate testing activities to maintain **high-quality standards across products.** Primary Responsibilities Documentation Review **Review source documents, including material test records**, to ensure quality, completeness, and compliance with engineering specifications. Record Monitoring & Issue Resolution Monitor, track, and follow up on outstanding record issues, ensuring **timely resolution of discrepancies.** Documentation Changes Respond to and coordinate any requested documentation changes, ensuring accurate recordkeeping. Archiving & Record Support Assist with archiving and scanning, and **provide electronic copies of archived records** as requested for internal and external stakeholders. Quality System Maintenance Help **maintain the quality system requirements** and ensure compliance with the company s standards and practices. Non-Conformance Management **Raise Non-Conformance Reports (NCRs)** for assemblies that do not comply with BOM, GAD, and testing requirements. Collaborate with cross-functional teams to perform **root cause analysis** and provide technical support for corrective actions. Testing & Witness Activities **Perform witness activities for testing** against product standards and NOV test procedures. Coordinate with **Third-Party Inspectors (TPI)** and customer representatives as needed. Test Procedure Development **Review, write, and prepare FAT (Factory Acceptance Test) procedures and test report formats** for new products. Support Quality Practices Assist in developing new work practices and procedures related to quality and continuous improvement. Supplier & Client Assessments Ensure that quality assurance assessments at suppliers and client sites are performed in compliance with company requirements. Training & SOPs Maintain up-to-date training on **Quality Standard Operating Procedures (SOPs)** in relation to the quality system. Facility/Group-Specific Responsibilities 3rd Party Coordination **Schedule and coordinate 3rd party-related tasks**, ensuring alignment with quality and manufacturing teams. Technical & Administrative Support Provide **technical and administrative support** to the quality function, assisting with documentation review, training, and error resolution. Work Order Documentation **Review Work Order specific reports**, including MTR, HT, Dimensional Inspection, and NDT reports, and others. Audit Support Assist in **API Audit document review and preparation**, ensuring all necessary documentation is in place. Product Standards Expertise **Ensure thorough understanding of product standards** (e.g., API 6A, 16A, 16C), particularly regarding quality, calibration, material, testing, and marking requirements. Multiple Task Management **Demonstrated ability to manage multiple tasks** and meet deadlines without compromising on quality. Education & Experience Qualifications Education Diploma or Degree in Instrumentation, Electrical, Mechanical Engineering, or similar field preferred. Experience For Diploma Holders: **Minimum 6-8 years of experience in quality documentation review and testing** in a manufacturing environment. For Degree Holders: **Minimum 3-4 years of relevant experience.** Skills & Knowledge **Familiarity with MTR and quality documentation review.** Knowledge of hydraulic and electrical schematics. **Proficiency in Microsoft Office** (Word, Excel) and experience with Access and Oracle ERP systems is a plus. **Knowledge of API, ISO, and ASTM standards is preferred.** Job Requirements Documentation Management **Strong ability to manage and review complex documentation** and maintain accurate records. Quality Control & Testing Experience in witnessing tests and **reviewing product quality reports.** Cross-Functional Collaboration **Ability to work closely with cross-functional teams** to resolve quality issues and implement improvements. Behavioral Competencies Must maintain **good behavior and professional conduct** while interacting with colleagues and clients. **Strong written and verbal communication skills** for interacting with various departments, customers, and auditors. Technical Competencies **Strong proficiency in using MS Office** and familiarity with ERP systems (Oracle, Access). **Basic understanding of welding, ASTM standards, and product testing procedures.** Qualification : Diploma or Degree in Instrumentation, Electrical, Mechanical Engineering, or similar field preferred

Position Title: Director Professional Services Location: Pune Experience: 12+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. A leading provider of secure workspace access and Zero Trust-based application delivery solutions, empowering enterprises to enable secure and seamless remote work. Role Overview: Accops is seeking a seasoned Director Professional Services to lead and drive the end-to-end delivery of professional services engagements across clients and geographies. This is a leadership role requiring strong technical knowledge, project governance, customer engagement, team leadership, and strategic execution skills. The ideal candidate will combine a customer-centric approach with deep experience in IT services and virtualization technologies. Key Responsibilities: Lead and manage the delivery of professional services projects, ensuring timely, high-quality, and cost-effective execution in line with business objectives and customer expectations Oversee multi-client, multi-location project portfolios, balancing resource allocation, timelines, and budgets Implement and track key performance indicators (KPIs) to ensure delivery excellence and continuous improvement Build, mentor, and inspire a high-performing team of consultants, project managers, and technical specialists Identify skill gaps, design and execute training programs to develop internal team capabilities Act as a senior escalation point for critical customer issues, ensuring swift and effective resolution Drive stakeholder engagement, building strong relationships with customers to ensure satisfaction, retention, and future growth opportunities Collaborate cross-functionally with Sales, Presales, Customer Success, Development, and Product Management teams to ensure aligned execution Regularly assess and improve delivery methodologies, tools, and operational processes to drive efficiency, scalability, and repeatability Contribute to solution design, deployment, and configuration in line with Statements of Work (SoWs) Manage change requests in SoWs in coordination with customers and the Product Engineering team Travel to client sites as required for project execution, review meetings, and relationship management Technical Skills & Experience (Mandatory): Proven track record of managing large-scale IT service delivery and project portfolios Deep understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero Trust Security frameworks (e.g., IAM, ZTNA) Strong command of project governance, resource management, and budget control Ability to map complex business requirements to technical solutions Excellent communication, stakeholder management, and conflict resolution abilities Certifications such as PMP, ITIL, or similar are a strong plus Preferred Attributes: Strategic thinker with a hands-on execution mindset Passion for mentoring and developing talent Ability to thrive in a fast-paced, customer-driven environment Focused on operational excellence, process standardization, and automation Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Proactive and self-motivated Strong analytical and logical reasoning Flexible and adaptable to evolving business needs Exceptional multitasking and organizational abilities Collaborative team player with strong leadership qualities Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Sales & Marketing Manager Location: Pune Experience: 5 10 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a dynamic Sales & Marketing Manager to lead our sales team and drive customer success initiatives. This role requires a proven leader with strong experience in client acquisition, sales strategy, and customer retention. The ideal candidate will have expertise in CRM solutions, sales management, and building lasting customer relationships. Key Responsibilities Sales Management: Lead Generation & Pipeline Management: Oversee and manage the sales pipeline, ensuring consistent lead generation, qualification, and timely follow-ups. Client Acquisition: Lead the sales team to acquire new clients by offering tailored CRM and business process solutions. Sales Strategy & Execution: Develop and implement effective sales strategies aimed at driving revenue growth and meeting business targets. Relationship Building: Establish and nurture strong relationships with prospective clients, understanding their needs and offering comprehensive, customized solutions. Team Development & Performance: Provide leadership, training, and coaching to the sales team to improve skills, meet KPIs, and achieve team objectives. Customer Success Management: Client Onboarding & Implementation: Ensure seamless onboarding for new clients, helping them implement CRM systems and related services effectively. Customer Retention & Expansion: Develop and execute strategies to enhance customer satisfaction, reduce churn, and generate expansion opportunities within existing accounts. Strategic Consultation: Act as a trusted advisor, helping clients optimize the value they get from CRM, data management, and business process solutions. Upselling & Cross-selling: Identify opportunities for upselling and cross-selling additional services, working closely with the sales team to expand our services within existing client accounts. Customer Health Monitoring: Regularly track and monitor client health, anticipating challenges and proactively addressing any risks. Reporting & Metrics: Measure and report on the effectiveness of sales and customer success initiatives, including key metrics like customer satisfaction, churn, and sales performance. Qualifications & Skills 5-10 years of experience in sales management and customer success, ideally in CRM or related services. Proven ability to drive sales, enhance customer retention, and improve overall customer satisfaction. Strong leadership capabilities, with experience in managing and coaching sales teams. Excellent communication, interpersonal, and relationship-building skills. Ability to develop and execute sales strategies and customer success plans. Familiarity with CRM platforms such as Salesforce, HubSpot, etc., is a plus. Upselling and cross-selling experience is highly valued. Qualification : Any Graduate

Associate Director, Client Solutions Location: Pune Experience: 12 20 years Education: BE / ME / M.Sc / MBA Job Type: Full-Time Role Overview We are seeking an experienced and strategic Associate Director of Client Solutions to lead solution development and client engagement. The ideal candidate will bring a deep understanding of client needs, be adept at driving value, and excel in designing and delivering customized solutions. This role requires direct interaction with senior stakeholders, development of tailored business solutions, and seamless execution to achieve business objectives. Experience in the BFSI domain is preferred. Key Responsibilities Client Engagement & Relationship Management: Serve as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with client business goals. Develop and maintain long-term relationships, identifying opportunities to enhance value and expand engagement. Lead client meetings, presentations, and negotiations, showcasing a deep understanding of client needs and challenges. Solutioning & Strategy Development: Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals, industry standards, and best practices. Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions. Ensure the seamless integration of solutions with the client's existing infrastructure and business processes. Cross-Functional Collaboration: Partner with sales, delivery, product, and technical teams to ensure that client solutions are delivered with the highest quality and efficiency. Act as a liaison between clients and internal teams to resolve issues and drive continuous improvements. Performance Monitoring & Reporting: Track and analyze solution performance, client satisfaction, and overall business impact. Provide regular updates and reports to senior management on key client engagements and business performance. Develop and implement strategies to improve client retention and satisfaction. Leadership & Team Development: Mentor and guide team members, fostering a culture of excellence and accountability. Encourage knowledge-sharing and best practices across the team. Build and maintain a high-performance culture focused on client success, innovation, and continuous improvement. Required Skills & Experience 12-20 years of experience in client solutions, solution architecture, or business consulting. Strong experience with CRM platforms (e.g., Salesforce, Dynamics, SugarCRM) preferred. Proven track record in engaging senior stakeholders and driving business outcomes. Strong strategic thinking, problem-solving, and business acumen. Exceptional communication and presentation skills. Strong leadership skills, with a focus on team development and performance. Experience in solution delivery within IT services, consulting, or technology sectors. PMP certification or equivalent project management certification is a plus. Key Attributes Client-focused, with strong strategic thinking and an ability to drive results. Ability to manage complex client engagements and deliver on business outcomes. Exceptional leadership and team-building skills. High level of accountability and ownership in achieving business objectives. Ability to thrive in a fast-paced, dynamic environment. Qualification : BE / ME / M.Sc / MBA

Senior Business Support Specialist Location: Pune Department: Customer Operations Technical Support Job Type: Full-Time About Entrata Founded in 2003 by a group of innovative college students, Entrata has grown into a global leader in property management software. Our award-winning platform supports property owners, managers, and residents through a comprehensive suite of tools, including rent payments, leasing, maintenance, marketing, insurance, and communication solutions. With over 2,200 team members across the U.S., India, Israel, and the Netherlands, Entrata combines the energy of a startup with the reliability of an established enterprise. Our culture thrives on innovation, transparency, and bold thinking. We are committed to creating a better living experience for everyone, everywhere. Role Overview We are seeking a Senior Business Support Specialist to serve as a semi-technical expert for a specific product suite within our platform. This role involves in-depth technical analysis, advanced ticket resolution, proactive incident management, and strategic collaboration with product and engineering teams. You will act as an escalation point for complex issues, drive operational improvements, mentor other team members, and ensure high-quality support delivery. This position requires technical acumen, problem-solving skills, and a drive for continuous improvement. Key Responsibilities Serve as the subject matter expert and primary escalation point for complex technical issues within a product suite. Analyze incident trends and perform root cause analysis (RCA) to recommend product and process improvements. Create and maintain knowledge documentation including step-by-step resolutions, screen captures, and video tutorials. Collaborate closely with product and engineering teams to address systemic issues and influence future enhancements. Lead resolution efforts for high-impact or major incidents and coordinate cross-functional responses. Mentor and guide support team members, providing training on incident patterns and RCA best practices. Act as a strategic partner for product suite leaders, offering proactive technical guidance and insights. Uphold high support standards and take ownership of delivering excellent results. Demonstrate strong commitment to the Entrata brand through high-impact, solution-focused interactions. Required Qualifications 3+ years of hands-on experience in technical/functional support, implementation, or production support roles. Proven experience performing incident analysis and identifying opportunities for proactive improvement. Strong technical and business application understanding with a fast learning curve for new technologies. Ability to work effectively in a dynamic, matrixed environment. Exceptional communication skills with a collaborative, team-first approach. Experience in creating training resources such as video tutorials and documentation. High accountability and a goalkeeper mindset in maintaining quality and reliability. Preferred Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. Excellent analytical and troubleshooting skills with a customer-first mindset. Demonstrated experience implementing proactive support interventions and scalable processes. Growth-oriented mindset with a track record of supporting high-growth organizations. Strong presentation skills to communicate insights and patterns to stakeholders. Experience working closely with product, engineering, training, and customer success teams. Nice to Have Experience supporting live services or business applications using PHP and MS SQL Server. Familiarity with enterprise-level customer support environments. Ability to use data trends to improve customer experience and product reliability. Work with a globally recognized leader in proptech Be part of a collaborative, high-impact team Opportunities for career growth and learning Dynamic work environment with a focus on innovation and excellence Qualification : Bachelors degree in Information Systems, Computer Science, or related field

Job Title: Enablement Specialist Location: Pune, Maharashtra, India Travel: Up to 10% About BMC At BMC, trust is more than a word it s our way of working. We are an award-winning, inclusive, and dynamic workplace where diversity is celebrated and innovation thrives. Giving back to our communities is part of our culture, and we believe in helping every employee achieve balance, success, and personal growth. Your achievements will be recognized, your voice heard, and your individuality celebrated. We help our customers become Autonomous Digital Enterprises by empowering them with forward-thinking solutions and we never stop innovating. The Opportunity Join our BMC Academy team as an Enablement Specialist, where you'll play a key role in designing, developing, and delivering impactful training and enablement programs for our Customer Success organization. You'll collaborate with cross-functional teams, subject matter experts (SMEs), and stakeholders to build world-class enablement content that empowers teams to drive value and performance across the customer lifecycle. If you're passionate about adult learning, creative content development, and enabling others to succeed this is the role for you. Key Responsibilities Design and develop engaging enablement content such as Instructor-Led Trainings (ILTs), eLearning modules (WBTs), videos, infographics, playbooks, assessments, and more using instructional design best practices. Create training programs around onboarding, product/service offerings, strategic initiatives, and soft skills for Customer Success teams. Ensure consistent tone, messaging, and branding across all enablement materials. Partner with stakeholders, SMEs, and cross-functional teams (Product, Marketing, Sales Enablement) to gather inputs and align on enablement goals. Plan and facilitate live enablement sessions coordinate invites, run dry runs, host kickoff segments, and support participant engagement and Q&A. Use a Learning Management System (LMS) to manage learning content, assign courses and learning paths, and generate reports on participation and completion. What You ll Bring 3 4 years of experience in enablement, instructional design, or learning & development Strong understanding of adult learning principles and instructional design methodologies Experience creating diverse digital learning assets: presentations, videos, infographics, cheat sheets, playbooks, FAQs, and assessments Excellent written and verbal communication skills able to simplify complex topics and confidently present in live or virtual settings Proficiency in tools like MS Office, Canva, Camtasia, Articulate Rise & Storyline, and experience working with LMS platforms Skilled in video editing, content organization, multitasking, and collaborating with SMEs and cross-functional stakeholders A self-starter with a growth mindset, ready to take initiative and adapt to evolving needs Join over 6,000 talented professionals around the globe who are driving innovation Work in a culture that champions authenticity, inclusion, and continuous learning Be part of an organization that recognizes your unique contributions and potential Grow your skills through exposure to leading technologies and global best practices If you re excited about this role and BMC s mission, we encourage you to apply. We welcome diverse perspectives and believe they drive better outcomes for everyone. BMC is an equal opportunity employer committed to building a workplace that reflects the diversity of our communities.

Position: Specialist, Patient Experience Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients but often it doesn t. At Zocdoc, we re changing that by giving power to the patient. We ve built the leading healthcare marketplace across all 50 states, enabling patients to find and book in-person or virtual care with ease. By empowering patients with choice and transparency, we aim to raise quality and lower costs in healthcare. Your Impact: As a Patient Experience Specialist, you ll create magical moments that connect patients to Zocdoc s mission. Your proactive problem-solving and empathetic approach will ensure a seamless, supportive experience for patients navigating healthcare. You ll thrive in a collaborative culture, delivering top-tier customer service that inspires continued trust and advocacy. You ll Enjoy This Role If You Are: A natural optimist with empathy and enthusiasm for solving problems and building genuine customer connections. A team player who thrives in a collaborative and fun environment. Driven to deliver outstanding customer service experiences that make a lasting positive impression. Adaptable and eager to learn new techniques and systems. Day-to-Day Responsibilities: Support patients via chat, email, and phone to ensure a smooth Zocdoc experience. Multitask by managing multiple patient requests simultaneously. Use problem-solving skills to answer questions and help patients secure needed appointments. What Success Looks Like: Demonstrating initiative, resourcefulness, and attention to detail with a strong sense of ownership. Communicating clearly and effectively, thriving in both independent and team settings. Delivering top-notch customer service (service industry experience a plus). Quickly adapting and excelling in a fast-paced environment. Sharing a passion for improving lives through technology. Benefits: Join a smart, supportive, and mission-driven team. Competitive compensation and medical insurance. Daycare/creche facility for kids. Corporate wellness programs including Headspace. Cellphone and Wi-Fi reimbursement. Competitive parental leave. Annual sponsored health checkups. Sabbatical leave for employees with over 5 years at Zocdoc. About Zocdoc: Zocdoc is the nation s leading digital health marketplace, helping millions of patients find, compare, and book care easily. Founded in 2007 with a mission to empower patients, Zocdoc is committed to diversity, equity, and inclusion, building a collaborative team that reflects the communities we serve. We are proud to be an equal opportunity employer.

Delivery Manager Engineering (Pune) Job Type: Full-Time Department: Engineering Experience Level: 5+ Years Location: Pune, India About the Role: We re seeking an experienced Delivery Manager to lead the successful execution of agile software projects across multiple teams and clients. If you have a strong technical foundation, a passion for cloud-based solutions, and proven experience in managing software delivery, this is the role for you. Key Responsibilities: Lead and manage end-to-end agile product deliveries across multiple client engagements Translate technical designs and architecture into actionable delivery plans Collaborate with engineers to define and implement scalable solutions on Amazon Web Services (AWS) and Microsoft Azure Contribute to feature design and implementation of critical end-to-end solutions Standardize engineering best practices and drive code quality through reviews and mentoring Own delivery timelines, project milestones, and client satisfaction metrics Technical Skills Required: Strong grasp of computer science fundamentals algorithms, data structures Hands-on understanding of networking (TCP/IP, ports, firewalls) and database design (schema, indexing) Experience with SQL and NoSQL databases (e.g., MySQL, MSSQL Server, DynamoDB, CosmosDB) Minimum 5 years of hands-on programming experience Minimum 3 years of project management experience in web development Proficiency in Agile methodologies and tools (e.g., Jira, Trello) Soft Skills & Qualities: Strong ownership mindset with the ability to take initiative and drive solutions Excellent interpersonal and stakeholder management skills Clear and confident communication skills Ability to quickly build trust and rapport with internal teams and clients Passionate about agile delivery excellence and continuous learning Be part of a forward-thinking company delivering scalable cloud solutions Lead strategic projects in a high-growth, collaborative environment Build and mentor agile teams, influencing engineering culture and product success

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

Sales Specialist Location: Pune, India Experience: 3 5 years Job Type: Full-Time About the Role We are seeking a motivated and competitive Sales Specialist who excels in a fast-paced sales environment. You will be instrumental in engaging customers, driving demos, managing pipelines, and closing deals for our flagship SaaS product, Scalefusion. This role offers a great opportunity to grow within a high-energy team and contribute to our sales success. Key Responsibilities Make inbound sales calls and engage with enterprise customers regularly. Conduct product demonstrations via calls and presentations. Maintain high-quality, consistent interactions with prospects and customers. Collaborate with marketing to plan and execute sales initiatives. Manage negotiations and independently close deals. Build deep knowledge of product features and related technologies. Diligently manage and grow your own sales pipeline. Track and manage sales records, revenue, and invoicing. Work independently or collaboratively to meet sales targets. Achieve and exceed quarterly sales and and revenue goals. Strong verbal and written communication skills. Excellent selling and negotiation capabilities. Good listener with a consultative selling approach. Self-starter with a proactive mindset. Proven track record in B2B SaaS sales is a plus. High energy and passion for sales. Ability to quickly learn and apply product knowledge in customer interactions. Skilled at creating persuasive presentations and proposals. Efficient time and task management skills. About Scalefusion Scalefusion is a leading Mobile Device Management (MDM) solution enabling organizations to secure and manage a wide range of endpoints including smartphones, tablets, laptops, rugged devices, and digital signage across Android, iOS, macOS, and Windows platforms. Trusted by startups to Fortune 500 companies, Scalefusion simplifies device management at scale. About ProMobi Technologies ProMobi Technologies is a Pune-based Enterprise SaaS company specializing in device management and communication platforms. Our flagship product, Scalefusion, powers endpoint management for thousands of organizations globally, supporting efficient, secure, and streamlined operations.

Job Title: Product Specialist (Sales) Location: Pune, India Employment Type: Full-Time About the Role: We are looking for a Product Specialist (Sales) to drive the adoption and sales of scanO Air (AI Robot) within the dental industry. You will be a key player in educating customers, conducting product demos, and participating in on-the-ground sales efforts to promote our AI-powered products for clinics and hospitals. Key Responsibilities: Sales Execution: Lead the efforts to nurture and close leads for scanO Air and other scanO AI products. Drive adoption within the dental industry and ensure consistent revenue growth. Product Expertise: Develop and maintain an in-depth understanding of the scanO AI ecosystem (including scanO Air and scanO Engage). Stay updated on features, benefits, and potential applications to effectively address client needs. On-Ground Sales Efforts: Represent the company at dental conferences, seminars, and exhibitions to market the AI solutions to clinics and hospitals. Product Demos: Provide detailed product demos via Google Meet/Zoom for prospective customers, showcasing the features, benefits, and value of scanO products. Training & Education: Conduct training sessions for dental professionals and staff to ensure they understand the capabilities and advantages of the scanO AI products, driving enhanced usage and satisfaction. Market Research: Continuously monitor industry trends, competitor products, and advancements in dental technology. Provide valuable insights that will help shape the product strategy and positioning. Feedback Collection: Actively collect and analyze customer feedback to improve product features, enhance user experience, and inform future development. Required Skills and Qualifications: Sales Experience: Previous experience in sales within the healthcare, dental, or technology sector (AI products are a plus). Product Knowledge: Ability to quickly grasp and communicate the technical and practical aspects of AI-based products. Strong Communication: Excellent communication and presentation skills, particularly for delivering remote demos and interacting with both technical and non-technical stakeholders. Industry Knowledge: Familiarity with the dental industry and understanding of key challenges faced by dental professionals, clinics, and hospitals. Technical Aptitude: Comfortable learning and demonstrating AI-powered products and tools. Event Participation: Willingness to attend industry events, conferences, and trade shows to engage with potential clients and increase product awareness. Training Skills: Ability to conduct training sessions that enable end-users to maximize product adoption. Market Insight: Ability to stay on top of market trends and provide feedback that supports both sales and product development strategies. Impactful Work: Be part of a growing team and help drive the adoption of cutting-edge AI technology in the dental industry. Growth Opportunities: Work in a dynamic and innovative environment, offering opportunities for career development. Competitive Compensation: Attractive salary with potential bonuses tied to sales performance. Collaborative Team: Work with a motivated, mission-driven team focused on making a difference in dental care. If you are passionate about AI technology, sales, and the dental industry, and are excited about making a real impact, we would love to hear from you!

Senior Specialist, Technical Product Management | Pharmaceutical & Life Sciences | Pune, India | Merck & Co. Job Overview: Merck & Co. is seeking a Senior Specialist in Technical Product Management to join our Human Health Digital, Data, and Analytics (HHDDA) division in Pune. In this role, you will play a pivotal part in developing and activating advanced internal forecasting products aimed at optimizing the delivery of medicines to patients. You will collaborate with product management and product delivery teams to build relationships with internal customers, train activation teams, measure product success, and represent customer needs in product development. The ideal candidate will have strong leadership skills, a deep understanding of healthcare and technology, and a passion for product development. As a domain expert in Pharma, you will guide product strategies, inspire innovation, and help drive a growth mindset within the team. Key Responsibilities: Analyze business processes, user needs, and stakeholder challenges to inform product development decisions. Forecasting Expertise: Use your experience with pharma forecasting, including time-series analysis, stochastic simulation, and optimization, to drive product decisions. Voice of Customer: Act as the bridge between internal stakeholders and technical teams, ensuring the customer s voice influences product development. Collaboration & Communication: Work with cross-functional teams to define product requirements, document detailed business needs, and evaluate product features for future development. Product Strategy: Adapt product strategies and roadmaps based on market feedback and evolving customer needs. Leadership: Guide product teams, provide mentorship, and ensure alignment across product management and delivery leads. Innovative Thinking: Stay updated on industry trends in pharma, forecasting technologies, and analytics to propose new features that provide business value. What You Will Achieve: Within 3 Months: Understand the product suite and its objectives. Familiarize yourself with processes, workflows, tools, and company culture. Develop relationships with stakeholders and teams, participating in knowledge-sharing sessions and product ceremonies. Within 6 Months: Collaborate on defining business requirements for upcoming product features. Conduct gap analysis between current and desired outcomes, identifying areas for product enhancement. Within 9 Months: Represent the voice of the customer in product planning, helping to propose, prioritize, and evaluate new product features and improvements. Required Qualifications & Skills: Bachelor s Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus). 3+ years of experience in a lead product management role within the pharmaceutical or life sciences industry, with 10+ years of total experience in product management or related fields. Expertise in Pharma Forecasting: Applied experience with time-series forecasting, stochastic simulation, and optimization techniques. Experience in designing and developing embedded reporting, dashboards, and visualizations to communicate product data effectively. Strong communication and presentation skills for conveying complex concepts to stakeholders at all levels of the organization. Ability to lead and collaborate with cross-functional teams, driving product initiatives from conception to launch. Preferred Experience: Experience with advanced analytics platforms and data-driven decision-making in healthcare and pharma. Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Location: Pune, India Flexible Hybrid Work Arrangements Visa Sponsorship Available At Merck & Co., we believe in driving data-driven innovation to improve healthcare outcomes globally. As a Senior Specialist in Technical Product Management, you will have the opportunity to shape the future of healthcare technology by contributing to cutting-edge forecasting tools that empower teams to make data-driven decisions. If you are passionate about product management, forecasting, and pharmaceutical innovations, this is your chance to make a significant impact. Qualification : Bachelors Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus).

About Talentica Software: Talentica Software is a specialized software development firm founded by industry veterans and IIT Bombay alumni. We excel in helping startups build innovative products by leveraging cutting-edge tools and technologies to solve real-world challenges. Over the past 21 years, we ve collaborated with over 180 startups, primarily in the US, and have contributed to numerous successful exits. In 2022, Talentica Software was recognized by Great Place to Work as one of India s Great Mid-Size Workplaces. What We re Looking For: We are seeking a meticulous and detail-oriented QA Specialist who is passionate about ensuring data quality. You will work closely with our analytics team to design and execute robust QA processes, validate data pipelines, and automate repetitive QA tasks. Your contributions will play a crucial role in delivering accurate, reliable, and high-quality solutions. If you enjoy solving problems, automating processes, and ensuring data integrity, this role is tailor-made for you! What You ll Be Doing: As a QA Specialist, your responsibilities will include: Designing and implementing comprehensive QA processes for data and analytics deliverables. Validating end-to-end data pipelines, including data sources, ETL processes, data extracts, calculations, visualizations, and application interfaces. Conducting functional, regression, performance, and tolerance-range testing across reports and data systems. Simulating end-user interactions to ensure a smooth user experience with analytics outputs. Validating application tracking functionalities, including data collection through app usage. Verifying calculations and metrics in BI tools like Tableau, Power BI, and others. Performing database validation using SQL (Oracle, BigQuery) and NoSQL (MongoDB) systems. Automating recurring QA tasks in the analytics/BI environment where possible. Identifying, documenting, and tracking data quality issues and discrepancies. Collaborating with cross-functional teams including data engineers, BI developers, and product managers to ensure high-quality analytics deliverables. To Succeed in This Role, You Should Have: Qualifications: BE/B.Tech degree from top engineering institutions such as IIT, NIT, BITS, VJTI, or equivalent. Experience: 2+ years of experience in QA, data validation, or analytics testing. Technical Skills: Hands-on experience testing in BI tools environments. Proficiency in SQL, with experience in Oracle and BigQuery (preferred). Familiarity with NoSQL databases like MongoDB (a plus). Experience with regression testing and simulating user interactions in BI tools. Bonus Points If You Have: Knowledge of scripting languages like R or Python. Experience in automation testing in analytics or BI environments. Familiarity with Databricks. Soft Skills: Strong communication skills, with the ability to collaborate effectively across teams. Ability to present complex findings to both technical and non-technical stakeholders. What You ll Find at Talentica: Innovative Culture: We focus exclusively on cutting-edge development, not routine maintenance. Our technological expertise sets us apart. Endless Learning Opportunities: This is a place to grow. You ll have access to constant learning opportunities and stay updated on the latest trends in technology. Talented Peers: Work with brilliant professionals from India s top engineering colleges (IITs, NITs, and more). Work-Life Balance: We value flexibility and offer remote work options and flexible schedules to ensure a healthy work-life balance. Great Culture: 82% of our employees recommend Talentica to their peers (according to Glassdoor). We pride ourselves on our supportive and collaborative work environment. Recognition & Rewards: We celebrate success and ensure that your contributions are recognized and appreciated. If you re passionate about ensuring data integrity, automating processes, and solving problems in a fast-paced, innovative environment, we d love to hear from you. Qualification : BE/B.Tech from IIT, NIT, BITS, VJTI, or any other top Indian engineering college.

Position Summary We are seeking a seasoned thought leader to lead our Decision Science and Commercial Analytics team. This role will be responsible for developing commercial forecasts for pipelines and launching products, as well as completing opportunity assessments for lifecycle management. You will leverage deep therapeutic area expertise, analytical instincts, strategic thinking, and project management skills to communicate the value assessment of new assets while identifying risks and opportunities. Job Responsibilities Client & Stakeholder Management: Manage client and onshore stakeholder relationships to ensure successful business delivery, aligning with business needs. Collaboration with Project Managers: Work closely with project managers to define the algorithm, break down the problem into actionable steps, and execute the analysis. Project Scoping & Solution Design: Lead project scoping, solution design, and execution, ensuring effective communication of analysis in client-ready formats. Demand Forecasting: Build realistic, transparent, and assumption-driven demand forecasts. Challenge assumptions and apply forecasting methodologies to support brand strategy. Forecast Assumptions: Prepare robust forecast assumptions by leveraging expertise and analogs from the Forecasting team and insights from the Insights and Analytics team. Forecast Accuracy: Establish objectives to ensure objectivity in brand and therapeutic area forecasts, focusing on forecast accuracy. Brand Volume Forecasting: Develop both short-term and long-term brand volume forecasts to support strategic and operational planning processes. Launch Support & Post-Launch Tracking: Support launch preparations and guide teams in setting up post-launch performance tracking. Create and monitor short-term revenue forecasts, adjust when necessary, and compare against actuals. Data-Driven Decision-Making: Deliver consistent analytics that drive informed decision-making. Define and develop models to answer critical business and operational questions. Education Bachelor's Degree (BE/B.Tech) Master of Business Administration (MBA) Work Experience 15+ years of experience working with Life Sciences companies in pharmaceutical forecasting and data analytics. Experience supporting both pipeline and marketed products is preferred; Specialty or Rare Disease experience is a plus. Expertise in various modeling techniques such as statistical modeling, patient-flow models, simulations, agent-based modeling, and systems dynamics. Proven experience in patient/epidemiology-based forecasting models for pharmaceutical clients. Strong project management skills, with the ability to lead the enablement of global life sciences companies in forecasting and analytics functions through innovative solutions. Extensive experience in EPI-based forecasting for inline, pipeline, and BD&L products/brands. Expertise with pharmaceutical datasets (e.g., IQVIA, Evaluate, IPD, Kantar, DRG, Rx, APLD, etc.). Experience working across multiple markets globally with a deep understanding of disease and therapy areas and their application to forecasting. Technical Competencies Life Sciences Knowledge Project Management Pharmaceutical Forecasting Expertise Attention to P&L Impact Business Development Capability Building & Thought Leadership Behavioural Competencies Teamwork & Leadership Motivation to Learn and Grow Ownership & Accountability Cultural Fit Talent Management Additional Information: This position requires a dynamic individual with a deep understanding of pharmaceutical forecasting, analytics, and project management. You will play a key role in supporting product and brand strategies with insightful, data-driven forecasting models and contribute to the growth and success of global life sciences clients. Qualification : Bachelor's Degree (BE/B.Tech)

Digital Marketing Specialist Location: Pune Experience: 4+ Years Education: Bachelor s degree in Marketing, Communications, or a related field About the Role We are looking for an experienced and results-driven Digital Marketing Specialist to join our team. In this role, you will be responsible for developing and executing digital marketing strategies, managing client relationships, and overseeing social media platforms to drive brand awareness, engagement, and lead generation. If you are passionate about digital marketing, analytics, and client management, this is a fantastic opportunity to make an impact and grow in a dynamic, fast-paced environment. Key Responsibilities Strategic Marketing & Campaign Management Develop and execute digital marketing strategies and campaigns to achieve business goals. Analyze market trends, customer behavior, and competitor activities to optimize marketing efforts. Manage and optimize paid advertising campaigns (Google Ads, Facebook Ads, LinkedIn Ads, etc.) to maximize ROI. Client & Stakeholder Management Build and maintain strong client relationships, ensuring timely communication and satisfaction. Provide regular performance reports, insights, and recommendations to clients. Address client inquiries and resolve issues promptly and professionally. Social Media & Content Management Create, manage, and optimize social media accounts (Facebook, Instagram, Twitter, LinkedIn, YouTube). Develop engaging content calendars, schedule posts, and monitor engagement. Track social media metrics and adjust strategies for better performance. SEO, SEM & Website Optimization Monitor and improve website traffic and performance through SEO, SEM, and UX enhancements. Conduct keyword research and implement on-page and off-page SEO strategies. Utilize analytics tools (Google Analytics, Search Console) to track and improve website conversions. Data Analysis & Reporting Analyze campaign performance metrics and create insightful reports. Use data to optimize marketing strategies and enhance campaign performance. Stay up-to-date with industry trends and emerging digital marketing technologies. 4+ years of experience in digital marketing, including client management and social media. Strong understanding of SEO, SEM, PPC, social media, email marketing, content marketing, and analytics. Hands-on experience with Google Ads, Facebook Ads, and other digital ad platforms. Proficiency in social media management tools (Hootsuite, Buffer, Sprout Social, etc.). Excellent communication and relationship-building skills. Analytical mindset with the ability to interpret data-driven insights. Strong organizational and multitasking skills with attention to detail. Ability to work both independently and collaboratively in a team environment. Bonus Points If You: Have experience with marketing automation tools, CRM platforms, and web analytics tools. Have worked on lead generation campaigns and conversion rate optimization. Have a creative eye for branding, content, and social media visuals. Exciting Growth Opportunities Work on impactful digital marketing campaigns and grow with the company. Data-Driven Culture Use cutting-edge tools and strategies to achieve results. Collaborative Work Environment Work with a team that values innovation and creativity. Exposure to Multiple Industries Get hands-on experience across diverse sectors and clients. Qualification : Bachelors degree in Marketing, Communications, or a related field

Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.

Introduction: In this role, you will be a part of one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to both public and private sector clients worldwide. These centers provide locally-based skills and technical know-how to drive innovation and foster the adoption of new technologies. At IBM Consulting, you will form long-term relationships and collaborate closely with clients across the globe, helping them navigate the hybrid cloud and AI journey. You will leverage our extensive strategic partner ecosystem and robust technology platforms, including Software and Red Hat, to make a meaningful impact on client success. You will also be encouraged to challenge the norm, explore new ideas, and develop creative solutions to deliver groundbreaking results. Your Role and Responsibilities: As an SAP ABAP Developer, you will be responsible for: Analytical problem-solving within SAP environments, working with a range of systems and modules. SAP ABAP programming, including working on Module pool, interfaces, Adobe forms, and BADI. Developing and maintaining solutions to enhance SAP-based business processes. Troubleshooting, debugging, and optimizing existing ABAP code. Collaborating with cross-functional teams to ensure alignment between development and functional requirements. Required Technical and Professional Expertise: BE / B Tech in any stream, M.Sc. (Computer Science/IT), or M.C.A. Minimum 5-7 years of extensive prior experience in SAP ABAP programming. Strong experience in Module pool programming, interfaces, Adobe forms, and BADI. Excellent analytical and problem-solving skills. Preferred Technical and Professional Expertise: Basic knowledge of functional modules like FI/CO, SD, MM. Basic knowledge of other functional modules like PP/QM, PM, HR, etc. Ability to adapt and learn new SAP functionalities or modules quickly. At IBM Consulting, you will be a part of an innovative and dynamic team. You will have the opportunity to collaborate on complex projects, working with the latest cloud and AI technologies, helping drive transformation and technological advancement for global clients. IBM offers a culture of continuous learning, providing opportunities for personal and professional growth in an environment that supports your career development. Qualification : BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 5-7 years

At Ugaoo, we re more than just a gardening brand; we are a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, we are charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and Ugaoo is at the forefront of this transformation. We are a young, dynamic company blending time-tested wisdom with modern innovation. Ugaoo offers the perfect platform for individuals eager to make an impact, push boundaries, and grow both personally and professionally. A Culture of Growth: We are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values guide everything we do and create an environment where your ideas are valued, and your career can flourish. Room to Innovate: We encourage ownership and challenge the status quo. We provide a space for new ideas and calculated risks, ensuring continuous learning and growth. Performance-Driven Success: In our performance-based environment, hard work is recognized, and your contributions will directly impact both your success and the company s. Kinship and Collaboration: At Ugaoo, you re part of a unit. We work together, celebrate together, and support each other. Collaboration is at the heart of everything we do. About the Role: We are looking for a proactive and detail-oriented Client Servicing Executive to manage and streamline our garden services and maintenance operations. The ideal candidate will ensure smooth coordination between clients and our team of gardeners, while addressing any on-field challenges. This role requires excellent interpersonal skills, organization, and the ability to perform under pressure. Key Responsibilities: Scheduling and Coordination: Plan weekly gardener visits based on client Annual Maintenance Contracts (AMCs). Communicate visit details to both clients and gardeners a day in advance. Field Support: Address concerns or issues faced by gardeners during field operations. Adapt schedules quickly to accommodate last-minute changes. Expense Management: Verify and process monthly expenses submitted by gardeners. Training and Meetings: Conduct monthly meetings with gardeners, alongside the Manager, to ensure continuous training and development. Client and Team Communication: Maintain clear communication with clients regarding visit schedules and updates. Requirements: Bachelor s degree in any field (Agriculture/Horticulture preferred). Minimum of 2 years experience in client servicing or customer support. Strong interpersonal and communication skills. Ability to work in high-pressure environments and possess excellent problem-solving skills. Proficiency in handling bulk communication. Proactive task management and a team-player attitude. Who We re Looking For: We are seeking individuals who are ready to embark on a journey, not just a job. If you're accountable, driven, and eager to grow beyond your current role, you ll thrive here. We are looking for go-getters who aren t afraid to roll up their sleeves, challenge themselves, and make a tangible impact. Join us, and let s grow together starting with you. Because at Ugaoo, we believe Plants Grow People. Impact: Make a tangible difference within a growing company. Collaboration: Work with a supportive, collaborative team. Growth: Learn, develop, and grow in a fast-paced, innovative environment. Qualification : Bachelors degree in any field (Agriculture/Horticulture preferred).

Culture of Growth: At Ugaoo, we are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values are more than just buzzwords; they guide everything we do, and we provide an environment where your ideas are valued and your career can flourish. Room to Innovate: We encourage calculated risks and support ownership. If you're someone who loves to step up and challenge the status quo, you'll thrive here. Performance-Driven Success: Your hard work and dedication will be recognized, and your contributions will have a direct impact on the company s success. Kinship and Collaboration: At Ugaoo, you re part of a community. We work together, celebrate together, and support each other every step of the way. About the Opportunity: We are looking for a Customer Retention Specialist to take the lead in developing and executing strategies to increase customer lifetime value and reduce churn. This role requires someone with a deep understanding of customer behavior, who can use data to identify opportunities to improve retention. The ideal candidate is a creative, data-driven marketer who is digitally-savvy, curious, and eager to learn. You will work closely with cross-functional teams and report to the Co-founder to execute strategic initiatives aimed at improving customer engagement and retention. Responsibilities: Retention Strategy Development: Develop and execute customer retention strategies aligned with company goals. Identify opportunities to improve retention and customer lifetime value through data analysis. Data Analysis: Analyze customer data to identify trends, insights, and actionable opportunities for retention initiatives. Build customer segmentation models to target specific segments with relevant campaigns. Campaign Management: Manage retention campaigns across various channels such as email, SMS, app push notifications, etc. Implement automation campaigns at various stages of the customer lifecycle. Conduct A/B testing to optimize campaign performance and engagement. Collaboration & Reporting: Collaborate with cross-functional teams (design, product, customer service) to ensure retention goals are met. Monitor and report on retention metrics to senior management, showcasing the success of initiatives. Customer Feedback: Respond to customer feedback and inquiries regarding retention efforts to ensure satisfaction and engagement. Requirements: Bachelor s degree in Marketing, Business, or a related field. 2+ years of experience in customer retention, CRM, or a related field. Strong analytical skills with experience working with customer data. Excellent communication skills, both written and verbal. Familiarity with email marketing platforms, CRM software, and customer data platforms. Knowledge of A/B testing methodologies and campaign optimization tactics. Ability to work collaboratively across departments and with external vendors. Who We re Looking For: We re seeking individuals who are driven, accountable, and ready to embark on a journey. If you're excited to take ownership of your work, challenge yourself, and make a real impact, you ll thrive at Ugaoo. We re looking for go-getters who want to grow beyond their current role and help Ugaoo reach new heights. At Ugaoo, the sky isn t the limit it s just the beginning. Join us, and let s grow together because we believe Plants Grow People. Impact: Lead retention strategies that directly contribute to company success. Growth: A platform for continuous personal and professional growth. Collaboration: Work alongside a passionate team that supports and celebrates your success. Qualification : Bachelor's degree in marketing, business, or a related field