Client Support Specialist Jobs in Mumbai

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

Operations Executive Experience: 0 - 3 Years Location: Mumbai About the Role We are seeking a motivated and detail-oriented Operations Executive to join our team in Mumbai. As part of the operations team, you will play a key role in supporting the foreign exchange (Forex) and remittance processes, ensuring compliance with policies, and providing efficient service to clients. This is an excellent opportunity to gain hands-on experience in a dynamic financial services environment. Key Responsibilities Forex & Remittance Operations: Ensure adherence to all policies and compliance requirements related to Foreign Exchange (Forex) and remittance business operations. Handle activities related to Forex buying and selling, as well as remittance processing. Bank Reconciliations & Query Handling: Manage bank reconciliations, address any queries related to Forex transactions, travel cards, and remittance services, and provide timely resolutions to customer inquiries. Branch Operations Support: Support day-to-day branch operations, ensuring that processes are followed as directed by senior associates, Branch Manager, or Operations Manager. Transaction Entry & Timeliness: Ensure timely entry of transactions into the ERP system and maintain turnaround times (TAT) in line with service expectations. Compliance & Audit: Address compliance and audit queries efficiently, ensuring all records and transactions are fully compliant with internal policies and regulatory guidelines. Customer Support: Provide high-quality support to clients, addressing their needs with a sense of urgency and ensuring smooth operational workflows. Qualifications Education & Experience Education: Bachelor s degree in Finance or a related field (any degree also considered). Skills Basic understanding of the Forex market and remittance operations. Strong Microsoft Excel skills for data management and reporting. Strong attention to detail and ability to handle complex queries. Excellent communication skills, both written and verbal. Ability to handle client queries and concerns with professionalism and a sense of urgency. Preferred Skills Experience dealing with exchange terminals is a plus. Personal Attributes Strong sense of ethics, integrity, tact, and diplomacy. Proactive and collaborative mindset with good coordination skills. A dynamic work environment with opportunities for professional growth and skill development. Exposure to the Forex and remittance industry, providing valuable experience in financial operations. A collaborative and supportive team culture. Qualification : Bachelors degree in Finance or a related field (any degree also considered)

Senior Business Manager SEO Strategy & Client Success Location: Mumbai Experience: 5 7 Years (including proven team leadership experience) Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We re looking for a dynamic and experienced Senior Business Manager to lead our SEO initiatives and team operations. This role requires a strategic thinker with hands-on SEO expertise, strong client management capabilities, and a proven track record of leading high-performing teams. If you re passionate about driving organic growth and enjoy turning business goals into successful search strategies, this is the role for you. Key Responsibilities SEO Strategy & Execution Identify technical and structural website issues and provide actionable solutions to improve crawlability, indexing, and user experience Implement advanced SEO strategies using a combination of existing and innovative techniques Continuously monitor and improve search engine rankings for key clients across major and niche search engines Collaborate with content creators and web development teams to execute on-page and off-page SEO initiatives Drive SEO performance across all client accounts with a focus on ROI, traffic growth, and conversions Team & Client Leadership Lead and mentor a team of SEO specialists and digital marketers Translate clients business goals into strategic SEO campaigns Act as a primary point of contact for clients, ensuring transparency, performance updates, and strategic alignment Work closely with internal teams (content, design, web services) to ensure seamless execution of campaigns Reporting & Insights Develop customized performance reports using tables, graphs, and visual summaries to clearly communicate SEO progress and insights Convert complex data into actionable insights and business-friendly summaries for client presentations Maintain consistency in analytics and reporting best practices across the team Business Growth Identify upselling and cross-selling opportunities within existing client accounts Contribute to proposal creation, pitch support, and strategic planning for new business development Stay current with SEO trends, algorithm updates, and industry innovations through ongoing research and experimentation Requirements 5 7 years of experience in SEO/digital marketing with a focus on client strategy and team leadership Strong technical SEO knowledge, including site architecture, crawl optimization, schema, and speed optimization Hands-on experience with SEO tools like Google Search Console, Ahrefs, SEMrush, Screaming Frog, etc. Proficient in using analytics and reporting platforms like Google Analytics, Data Studio, and Excel Excellent client communication and stakeholder management skills Strong analytical mindset with the ability to derive insights from large datasets Proven ability to manage multiple projects and lead cross-functional teams Business acumen to identify growth opportunities within existing projects Preferred Skills Background in agency or client-facing environments Experience in SEO for high-traffic or enterprise-level websites Exposure to paid media, CRO, or broader digital strategy is a plus Lead high-impact projects with well-known clients Work with a driven, growth-oriented team in a collaborative culture Opportunity to influence SEO strategy and business outcomes directly Competitive compensation and clear growth path into senior leadership Qualification : Graduate (Any Discipline)

Job Title: BIM Product Specialist Digital Construction Technology Location: Mumbai Qualification: B.E./B.Tech/M.E./M.Tech/MCA Experience: Minimum 5 Years Role Overview: We are looking for a dynamic and technically skilled BIM Product Specialist to support our digital construction initiatives, with a strong focus on 4D and 5D Building Information Modeling (BIM). This role blends product expertise, client interaction, and solution delivery, acting as a key link between the product development team and end users. The ideal candidate will bring hands-on BIM experience, a deep understanding of construction technology, and strong pre-sales and client-facing capabilities. Key Responsibilities: Drive product sales, pre-sales activities, and market development for BIM solutions, particularly those involving 4D (time) and 5D (cost) capabilities. Engage with clients to understand their pain points and demonstrate how BIM-based solutions can address their specific project needs. Participate in the product development lifecycle to understand product features and communicate technical details effectively to clients and internal teams. Conduct Proof of Concept (POC) sessions and demonstrations tailored to client-specific scenarios using BIM 4D/5D tools. Collaborate with multiple internal and external stakeholders, including sales, product, engineering, and client teams. Support BIM implementation strategies across client projects by providing technical guidance and solution-based recommendations. Analyze client feedback and industry trends to help refine product features and ensure market relevance. Required Skills & Competencies: Minimum 5 years of experience with BIM technologies, specifically with 4D (scheduling) and 5D (estimation/cost) workflows. Prior experience in pre-sales or product promotion within the construction technology space is highly desirable. Hands-on involvement in BIM project implementation and coordination with BIM teams. Strong understanding of challenges in BIM adoption and the ability to provide actionable solutions. In-depth knowledge of 3D, 4D, and 5D workflows and their integration into digital construction. Proficiency in project scheduling tools such as Microsoft Project (MSP) and Primavera P6. Excellent communication and presentation skills, with proficiency in PowerPoint, Word, and Excel. Deep understanding of digital construction methodologies and emerging technologies in the AEC (Architecture, Engineering, Construction) industry. Qualification : B.E./B.Tech/M.E./M.Tech/MCA

Business Development Specialist AdExchange Location: Mumbai, Maharashtra Industry: IT Services / Digital Advertising Job Type: Full-time | Experience: (0 1 year experience) Who We Are: Vertoz (NSEI: VERTOZ) is an AI-powered MadTech and CloudTech platform offering innovative solutions in Digital Advertising, Marketing, Monetization (MadTech), Digital Identity, and Cloud Infrastructure (CloudTech). We serve businesses, digital marketers, advertising agencies, digital publishers, cloud providers, and technology companies. What We re Looking For: A smart, enthusiastic Business Development Executive with up to 6 months of experience in customer service or sales, ready to support client growth and build relationships in the fast-paced digital advertising space. Key Responsibilities: Client Servicing (60%) / Business Development (40%) via emails and web chats. Communicate confidently with international clients. Build and nurture long-term client relationships. Conduct initial business discussions, follow-ups, and handle basic negotiations. Maintain organized records and reports using MS Office tools. Coordinate with internal teams to ensure client satisfaction and deliverables. Requirements: 0 6 months of experience in customer service or sales. Bachelor s degree in BCom, BBA, BMS (Marketing), or any related stream. Excellent communication (written & verbal) and interpersonal skills. Proactive, go-getter attitude with strong analytical thinking. Comfortable working late evening hours to cater to global clientele. Detail-oriented and organized, with good memory and reporting abilities. Perks & Benefits: No dress code Flexible working hours 5-day work week 24 annual leaves Global exposure Regular team outings & celebrations Work in a fast-growing, innovation-driven company Get hands-on experience in one of the fastest-growing sectors digital media and ad tech while building global exposure and collaborating with a highly passionate team. Qualification : Bachelors degree in BCom, BBA, BMS (Marketing), or any related stream

Microsoft Service Sales Specialist Full-Time | Mumbai, Maharashtra (On-Site) Location: Mumbai, Maharashtra Job Type: Full-Time | On-Site Experience Required: 1 to 7 years Notice Period: Immediate joiners preferred Salary: Based on experience and qualifications Job Overview We are looking for a driven and experienced Microsoft Service Sales Specialist to join our team in Mumbai. In this role, you will be responsible for generating new business opportunities, building strong relationships with Microsoft-managed customers (EC and SMC segments), and driving the sales of Bitscape s Microsoft cloud services, including Azure, Microsoft 365, Dynamics 365 (F&O, BC, CRM), Power Platform, and Power BI. This is a strategic, high-impact role that also involves team building, go-to-market (GTM) execution, and close collaboration with both internal stakeholders and Microsoft Account Executives (AEs) and Partner Teams. Key Responsibilities Build and manage a strong sales pipeline across Enterprise Commercial (EC) and Small & Medium Corporate (SMC) customer segments. Drive end-to-end sales of Bitscape s Microsoft service offerings, including Azure, Microsoft 365, Dynamics 365 ERP & CRM (F&O, BC), Power BI, and Power Apps. Establish and maintain trusted relationships with Microsoft teams to co-sell and align on joint go-to-market strategies. Recruit, mentor, and lead a high-performing team of account managers and solution specialists, working closely with the pre-sales and delivery leaders at our Global Engineering Center in Ahmedabad. Take ownership of business P&L, revenue goals, and customer satisfaction. Expand Bitscape s presence in the Managed Service Provider (MSP) market, identifying new growth opportunities and client needs. Collaborate with other Bitscape leaders to ensure alignment with company goals and strategic priorities. Leverage market insights and customer feedback to continuously optimize sales strategies and service offerings. Qualifications and Skills Proven track record in Microsoft services sales, account management, or business development, ideally in a cloud services or IT consulting environment. Strong understanding of Microsoft cloud solutions including Azure, Microsoft 365, Dynamics 365, and Power Platform. Ability to manage large, complex accounts and influence stakeholders at all levels. Demonstrated experience in building and leading high-performing sales teams. Familiarity with Microsoft Co-Sell motions and working with Microsoft Partner and AE teams is highly desirable. Strong communication, negotiation, and relationship-building skills. Strategic thinker with a customer-first mindset and a results-driven approach. MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria. Lead Microsoft service sales strategy for a trusted Microsoft partner in a high-growth market. Work closely with Microsoft and high-profile enterprise clients across India. Join a collaborative, innovation-led team with a strong delivery backbone. Opportunity to make a high business impact and grow into senior leadership roles. Apply now to be part of a forward-thinking Microsoft partner and accelerate your career in cloud services and Microsoft solution sales. Qualification : MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria.

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Relationship Manager (RM) Global Trade Finance (GTX) Location: Mumbai Experience: 1 - 3 Years Reports To: Head Global Trade Finance Company: KredX About GTX GTX is an IFSCA-licensed International Trade Financing Services (ITFS) platform based out of GIFT City, designed to support exporters and importers with their cross-border working capital needs through cutting-edge technology. GTX is committed to empowering international trade with innovative financial services, advanced technology, and deep market expertise. Role Overview As a Relationship Manager for Global Trade Finance, you will be instrumental in structuring and executing trade finance transactions, managing client portfolios, coordinating with banks and financial institutions, and ensuring full regulatory and operational compliance. This role offers a unique opportunity to work closely with exporters, importers, banks, fintech platforms, and internal stakeholders to deliver seamless, secure, and scalable cross-border financing solutions. Key Responsibilities Client & Transaction Management Originate, structure, and execute trade finance solutions such as Export Factoring, Letters of Credit (LC), Standby Letters of Credit (SBLC), forfaiting, factoring, buyer s and supplier s credit. Manage and nurture a portfolio of corporate clients involved in international trade. Identify opportunities to cross-sell trade products and deepen client relationships. Operational & Risk Oversight Ensure all documentation, risk assessments, compliance (KYC/AML), and credit appraisals are properly managed. Monitor disbursals, repayments, collateral, and transaction flows. Work collaboratively with risk, compliance, and legal teams to mitigate transactional risks. Banking & Institutional Relationships Interface and negotiate with domestic and international banks, NBFCs, Export Credit Agencies (ECAs), and factoring companies for syndication and deal closures. Negotiate terms, pricing, and credit limits with funding partners. Strategic & Internal Projects Support product development, process automation, and digitization initiatives in trade finance. Provide insights into market trends, trade finance regulations (UCP, URDG, FEMA, RBI guidelines), and client behaviors. Key Requirements Education & Experience 1-3 years of experience in trade finance roles within banks, NBFCs, fintech companies, or corporate treasury. Additional certifications such as CDCS (Certified Documentary Credit Specialist) or CITF (Certificate in International Trade Finance) are advantageous. Strong understanding of trade finance instruments, regulatory environment, and global trade dynamics. Skills Strong analytical, structuring, and negotiation skills. Proficiency in trade documentation, credit analysis, and risk management. Excellent communication, relationship-building, and stakeholder management skills. Be part of a high-growth vertical with global exposure backed by institutional credibility. Work with a dynamic, innovative team focused on transforming trade finance through digital technologies. Opportunity to lead and contribute to transformative projects in an evolving ecosystem.

IT Engineer | IT Support | Network Troubleshooting | Desktop Support | Noida Location: Noida, Uttar Pradesh, India Position: IT Engineer Shift Timing: Flexible / 24x7 Qualification: B.Tech Job Description: We are looking for a highly motivated IT Engineer to join our team in Noida. In this role, you will be responsible for providing technical support for desktops, data, and server management. You will be tasked with installing and maintaining hardware and software, troubleshooting networking issues, and supporting the application build deployment on both client and cloud infrastructure. This role requires a proactive approach to network troubleshooting, IT helpdesk support, and ensuring smooth day-to-day operations. Key Responsibilities: Hardware & Software Management: Install, configure, and maintain hardware components and computer peripherals. Ensure regular updates and upgrades to operating systems and software. Networking & Connectivity Support: Troubleshoot and resolve networking issues, ensuring seamless connections and network stability for all users. Technical Support: Provide daily desktop support, assisting with technical issues related to data and server management. Offer IT support for end-users, including troubleshooting and resolving issues remotely. System Changes & Documentation: Perform system changes in compliance with organizational policies. Maintain comprehensive technical documentation for future reference and cross-functional collaboration. Application Deployment: Support the application build deployment process on client infrastructure and cloud infrastructure, ensuring smooth operation. Database & IIS Knowledge: Utilize basic knowledge of databases and IIS for troubleshooting and support tasks. 24x7 Support: Be comfortable working in a 24x7 shift environment and provide support during night shifts or weekends as required. Required Skills and Experience: B.Tech in Computer Science or a related field. Experience in providing IT support and managing helpdesk services. Hands-on experience with desktop support, including installation, troubleshooting, and maintenance of hardware and software. Strong understanding of networking, network troubleshooting, and connection issue resolution. Basic knowledge of databases and IIS (Internet Information Services). Excellent communication and problem-solving skills to support end-users effectively. Willingness to work in 24x7 shift schedules and potential relocation to Noida. Preferred Skills: Knowledge of cloud infrastructure and deployment processes. Experience with server management and data management systems. Familiarity with IT ticketing and documentation systems for efficient issue tracking. Qualification : B.Tech in Computer Science or a related field.

Position: Key Account Manager Client Servicing Location: Mumbai Experience Required: 6 8 Years Employment Type: Full-Time About the Role: We are seeking a seasoned Key Account Manager to lead client servicing efforts, foster strong client relationships, and drive revenue growth within our digital marketing ecosystem. You will act as a strategic partner to clients while ensuring seamless collaboration between internal teams to deliver high-impact results. Requirements: 6 8 years of proven experience in client servicing/account management within a digital marketing agency. Strong knowledge of Social Media Marketing, SEO, SEM, Affiliate Marketing, and other digital channels. Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Exceptional communication, presentation, and negotiation skills. Demonstrated ability in team management and stakeholder coordination. Highly organized with a process-driven mindset and strong project management skills. Key Responsibilities: Lead and mentor the account management team to ensure client satisfaction, retention, and a smooth onboarding process. Manage and grow revenue across existing and new clients, meeting or exceeding annual targets. Serve as a key point of contact for high-profile clients, understanding their needs and delivering tailored strategies. Ensure timely and high-quality deliverables through internal process compliance. Build strong, consultative client relationships and anticipate evolving needs. Oversee client presentations, meetings, and reports, delivering strategic insights and showcasing campaign outcomes. Collaborate with cross-functional teams to conceptualize and execute data-driven digital marketing strategies. Identify upsell/cross-sell opportunities within accounts to maximize revenue potential. Stay updated on digital marketing trends and incorporate relevant strategies into client campaigns. Drive internal hiring and training to build a high-performing client servicing team. Conduct regular performance evaluations, ensure fair workload distribution, and foster team motivation. Ensure adherence to company-wide processes, standards, and timelines.

Job Description: IT Support Specialist (Oracle & Ecosys) Experience: 2-3 Years Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred) Job Description: We are looking for an IT Support Specialist to join our team, responsible for supporting and maintaining Oracle databases and the Ecosys web-based application. This role requires a strong understanding of Oracle database concepts and the ability to perform technical troubleshooting, manage users and roles, and ensure smooth operation of integrated systems. In this role, you will be responsible for performing various database administration tasks, ensuring high availability and performance of the system, and providing technical support for Ecosys integration. You will work closely with both internal and external technical teams, including Ecosys Hexagon and USA counterparts. Key Responsibilities: SQL Queries & Database Administration: Perform SQL queries on the database for data retrieval, updates, and troubleshooting. Create and maintain users and roles in Oracle and Ecosys web-based applications, assigning appropriate privileges as necessary. Perform database tuning and performance monitoring to ensure efficient database operations. Handle alerts monitoring and troubleshoot any database-related issues as they arise. Technical Troubleshooting & Integration Support: Provide technical support for integration-related issues between Oracle databases and the Ecosys web application. Troubleshoot and resolve any technical issues related to Oracle database performance and Ecosys system integration. Perform general troubleshooting for integration problems, escalating as necessary for advanced support. System Configuration & Management: Install, configure, and upgrade Oracle server software and related products. Handle application and service start/stop processes for the Oracle and Ecosys applications. Complete project setup and project adjustments within Ecosys. Collaboration & Communication: Interface with Ecosys Hexagon & USA counterparts for technical support, ensuring effective communication and resolution of issues. Collaborate with peers, co-workers, and managers to troubleshoot issues, share knowledge, and optimize systems. General IT Support Duties: Maintain effective working relationships with peers, co-workers, and managers. Perform a wide variety of duties and responsibilities with accuracy and speed under time-sensitive deadlines. Qualifications: Experience: 2-3 years of IT support experience, with a focus on Oracle database administration and integration troubleshooting. Hands-on experience with Oracle database management and performing basic troubleshooting and tuning. Experience with Ecosys web-based applications is a plus. Technical Skills: Strong knowledge of SQL and experience writing SQL queries for data retrieval and updates. Good understanding of Oracle core database concepts and the ability to perform basic database management and troubleshooting. Familiarity with Ecosys web-based applications, including user role management, system configuration, and troubleshooting integration issues. Communication & Interpersonal Skills: Excellent interpersonal, communication, and organizational skills. Ability to work collaboratively in a team environment and maintain effective relationships with peers, co-workers, and external technical teams. Strong ability to work under pressure, handling time-sensitive issues and meeting deadlines. Education: Bachelor's degree in Computer Science, Engineering, or a related technical field preferred. What We Offer: Competitive salary and benefits. Opportunity to work in a collaborative, fast-paced environment. Exposure to cutting-edge technologies and systems. Supportive team culture with opportunities for career growth and professional development. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred)

Job Description: Civil Engineer We re a top-ranked engineering and construction firm where employee ownership is more than a phrase, it s the foundation of our culture. Our Mumbai office supports major projects worldwide, and our team members thrive in a setting that encourages learning, leadership, and personal growth. You ll have access to international travel opportunities, advanced technical training, and the chance to collaborate with accomplished specialists on large projects in renewables, refining, petrochemical, midstream, and logistics. With a proven track record of delivering complex solutions, our department is recognized for its maturity and expertise. We also prioritize a flexible work schedule and collectively cultivate a supportive and engaging work environment where every voice matters. Role Summary: The role involves supporting senior engineers in various aspects of civil/structural engineering projects. Key responsibilities include assisting in the preparation and review of engineering deliverables, conducting basic calculations and design checks for Hydraulic calculation, and coordinating with other disciplines to ensure project success. This role requires a strong understanding of fundamental engineering principles, proficiency in relevant software, and the ability to work effectively within a team. Key Responsibilities: Modeling and designing grading, Culvert, Road, etc. using Civil-3D. Civil site design for facilities and developments. Standard design of civil project work. Prepare plan and profile drawings. Hydraulic calculation for surface run-off, stormwater drains, storm pond and Underground pipe network. Capture client requirements and if needed, advise them regarding civil works, systems/requirements available to meet their needs and comply with safety codes. Willing to advance in career by taking increased responsibilities on projects and organization. A committed team player able to work on own initiative. Work with a team locally to deliver projects overseas to the US project management team. Tools: Sound knowledge of CIVIL-3D, Storm Cad and Civil Storm. Preferred Understanding of Microsoft Office Tools MS Word, MS Excel, MS Power Point, Outlook, OneNote. A plus but not required: Open Road/ Open Rail, HEC-RAS, Flow Master, Project-Wise. What Makes You a Great Fit: Learning attitude and seeking guidance from Seniors. Keen awareness of ethical/code responsibilities; always acts in the company s best interests. Self-starter who adapts quickly to evolving circumstances. Values a supportive, engaging workplace where every individual s input is encouraged and respected. Qualifications: Qualifications and Skills: Bachelor s degree in civil engineering from a recognized institution. Minimum 1 to 5 years of working experience in the related civil industry. Working knowledge of International codes and standards (ASCE, ACI, AASHTO, FHWA, American-DOT etc.). Knowledge of Safety Guidelines and relevant codes. Good analytical and problem-solving skills. Good Communication skills (verbal & written), ability to self-check and produce accurate work. Career Growth Plan: You ll have the freedom to grow into a Subject Matter Expert or a Project Lead Engineer, aligned with your goals and interests. With our employee-owned structure, you truly have a stake in our collective success. By immersing yourself in our diverse projects, you can develop an outstanding career that combines both technical depth and long-term professional growth. Our flexible work schedule along with a holistic benefits package ensures that you can achieve your professional aspirations while leading a fulfilling personal life. Qualification : Bachelors degree in civil engineering from a recognized institution.

Introduction A Technology Sales Engineer role (internally called a Brand Technical Specialist) within IBM Security means providing industry-leading solutions to help our clients navigate the challenges of cloud security, advanced threats, compliance and privacy, as well as mobile and remote security. This role ensures you re continuously growing personally and professionally staying ahead of industry trends and remaining the trusted advisor our clients depend on for success. IBM s excellent onboarding and industry-leading learning culture will equip you to create a lasting impact while advancing your career. In our collaborative and experiential sales environment, you'll work alongside bright minds and keen co-creators always willing to help and be helped as you apply passion to drive our clients' investment in IBM's products and services. Your Role and Responsibilities As a Brand Technical Specialist, you will: Security Strategy Crafting: Work with clients to craft security strategies for infrastructure, applications, and management tailored to their business needs. Enhanced Security Solutions: Detail and present IBM Security solutions that enhance existing technology stacks, helping clients to better manage their security. Effective Communication: Simplify and explain complex technical topics in an easily understandable manner to clients, ensuring clarity and alignment. Trust-Building for Cloud Deals: Build credibility and trust at all levels within client organizations to successfully close complex cloud technology deals, driving value for their business. Required Education Bachelor's Degree Required Technical and Professional Expertise Knowledge of Data Security technologies like Database Activity Monitoring (DAM) using IBM / Imperva / McAfee, deployed both on-premises and in the cloud. Experience guiding clients in adopting DAM solutions, including delivering Proof of Concepts (PoC), Proof of Technology (PoT), Request for Proposal (RFP) responses, and Enablement activities for partners and clients. Strong ability to deliver presentations and demos to clients and partners, explaining complex security solutions in an engaging and clear manner. Experience capturing and prioritizing complex requirements, resolving conflicts, and obtaining client buy-in on assumptions to fill gaps in critical requirements. Good to Have Experience Understanding of heterogeneous types of databases such as RDBMS (DB2, Oracle, MS SQL), RDS, DBaaS / PaaS, Big Data, Data Warehouse, SAP HANA, etc. Experience articulating technology options to clients, advising on strategic decision-making, and exploring innovative solutions to accelerate their digital transformation. At IBM, we foster a culture of growth, collaboration, and innovation. As a Brand Technical Specialist, you'll join a team of experts dedicated to helping clients tackle complex security challenges. You will be empowered with cutting-edge technology and supported by a network of mentors and coaches to ensure your continuous success and development. In this role, your contributions directly impact IBM s growth and help shape the future of security solutions for global businesses. Join us at IBM Security to drive meaningful change and secure the digital transformation journeys of the most innovative companies worldwide. This job description highlights the key responsibilities and qualifications required for the Technology Sales Engineer (Brand Technical Specialist) role, providing potential candidates a clear understanding of the position and its importance at IBM Security.

Job Description: We are looking for a Murex Back Office Specialist with 3 to 7 years of experience, specializing in back-office processes and handling accounting issues. The ideal candidate will have a strong understanding of the Murex platform, particularly the Back Office (BO) stream, and possess expertise in managing post-trade processes, deal validation, nostro settlements, and accounting. As a Murex Back Office Specialist, you will be responsible for supporting key back-office functions, ensuring accurate deal validation, cashflow monitoring, settlement processing, and managing accounting configurations in the Murex platform. Responsibilities: Back Office & Accounting Management: Handle and resolve back-office and accounting issues, including managing change requests. Support with workflow handling, OSP rights, and usage for different asset classes. Business Requirements & Documentation: Prepare business requirement documents and manage developers for changes. Design layouts and pricing templates as per business requirements. Testing & Issue Resolution: Conduct test case executions, manage user testing, and implement system changes. Troubleshoot and debug issues, providing clear explanations to stakeholders. Configuration & Post-Trade Processing: Develop and configure OSP, settlement instructions, and accounting configurations for various products. Oversee deal validation, cashflow position monitoring, and nostro settlements. Reporting & Documentation: Generate reports and leverage OSP, static data, and deal bookings for testing and issue resolution. Manage confirmation and settlement documents, ensuring they are properly configured. Technical Skills & Qualifications: Capital Markets Knowledge: Strong understanding of capital markets and the trade life cycle. Murex BO Stream Knowledge: Hands-on experience with the Murex BO stream, especially in deal validation, cashflow position monitoring, nostro settlements, accounting, and OSP handling. SQL & Mx-Excel: Proficiency in SQL and Mx-Excel for testing, troubleshooting, and reporting. Post-Trade Rules & Configuration: Understanding of post-trade rules, document generation, and Swift/RTGS settlements in Murex. Asset Classes: Exposure to major asset classes and an understanding of how Murex handles these processes. Experience: 3 to 7 years of hands-on experience working with Murex in back-office processes. Proficiency in settlements, accounting, and configuration management in Murex. Experience with OSP, settlement instructions, and accounting configurations for various products. Synechron s Diversity & Inclusion Statement: Diversity and Inclusion are integral to Synechron's culture. We foster an environment where everyone is respected and valued. As an equal-opportunity employer, we encourage applicants from all backgrounds to apply. We are committed to ensuring our workforce is diverse, offering flexible work arrangements, internal mobility, and opportunities for development.

Description We re a top-ranked engineering and construction firm where employee ownership is more than a phrase, it s the foundation of our culture. Our Mumbai office supports major projects worldwide, and our team members thrive in a setting that encourages learning, leadership, and personal growth. You ll have access to international travel opportunities, advanced technical training, and the chance to collaborate with accomplished specialists on large projects in renewables, refining, petrochemical, midstream, and logistics. With a proven track record of delivering complex solutions, our department is recognized for its maturity and expertise.We also prioritize a flexible work schedule and collectively cultivate a supportive and engaging work environment where every voice matters. Role Summary Assistant Document Controller position responsible for efficient document management, ensuring accurate processing and control of project documentation while maintaining high standards of organization and timely delivery. Key Responsibilities: Process engineering and vendor documents with timely transmittal to clients Perform bulk document uploads to EDMS using spreadsheets Distribute project documents to internal teams per DDM requirements Coordinate with BMUS counterpart and discipline teams on document control queries Generate project-specific reports as required Track and monitor engineering and supplier documents/drawings Handle internal and external document requests Manage vendor documentation processes Compile technical specifications Maintain confidential document security Follow safety protocols and norms Support document control system maintenance Process incoming and outgoing project documentation Update document registers and logs What Makes You a Great Fit Skilled at leadership and communication, with the ability to build strong professional relationships Keen awareness of ethical/code responsibilities; always acts in the company s best interests Self-starter who adapts quickly to evolving circumstances Embraces our employee ownership culture and champions diversity and inclusivity Enthusiasm about our bonus-incentive-based compensation model that rewards top performance designed for those committed to building a long-term career in an employee ownership culture Values a supportive, engaging workplace where every individual s input is encouraged and respected Qualifications Any Graduate Preferably Commerce / Library / Data Science 0-1 year document control experience Proven experience in document management systems Strong technical documentation background Proficient English communication skills Qualification : Any Graduate Preferably Commerce / Library / Data Science

Billing & Finance Specialist Roles & Responsibilities Billing Documentation & Data Retrieval Collect support documentation for client invoices from multiple resources. Retrieve data from systems such as Oracle, Unanet, WebNow, and other relevant platforms. Gather and organize documentation, including: Vendor and subcontractor invoices Timecards and expense reports Shipping receipts and fleet trip tickets Printing, scanning, plotting, and reprographics records Postage documentation and filing Client contracts and subcontract agreements Projects with complex invoicing requirements Audit & Compliance Support Assist with quarterly internal audit reviews for selected projects. Ensure all billing records are accurate and compliant with company policies. Administrative & Team Support Maintain organized financial records and provide necessary documentation to stakeholders. Support the finance and accounting teams in preparing audit-ready files. Perform additional tasks as assigned by the Manager. Qualifications & Skills Education & Experience 2-5 years of accounting experience in billing, financial support, or related fields. Experience with billing software, especially Oracle (preferred). Key Competencies Ability to work independently and in a team environment. Strong organizational skills and keen attention to detail. Ability to multitask and meet strict deadlines. Excellent oral and interpersonal communication skills. Technical Skills Intermediate proficiency in Adobe Acrobat, Microsoft Excel, Word, and Outlook. Work with a dynamic finance team in a fast-paced environment. Gain experience in billing, invoicing, and financial operations. Competitive salary and career growth opportunities. Apply Now & Build Your Career in Finance & Billing!

Position: Natural Language Processing (NLP) Engineer - Fundamental Fixed Income Team About the Role: BlackRock's active fixed income portfolio strategies span across a wide range of investment styles and segments, with a focus on alpha generation and risk management. The team uses a combination of top-down insights from lead portfolio managers and bottom-up expertise from sector specialists to deliver attractive returns in various market conditions. Join the Fundamental Fixed Income team and make a significant impact by using advanced data science techniques to solve complex problems in finance. Your Responsibilities: Work with advanced natural language processing (NLP) tools like SpaCy, NLTK, or Hugging Face, with an understanding of implementing Vector Databases. Follow best programming practices such as unit tests, code organization, and basics of CI/CD to create well-maintainable and tested codebases. Develop prototypes for individual components of software or data science solutions, leveraging basic data structures and algorithms. Collaborate with peers within PMG and iHub India (MASS Labs, RQA Labs, AI Labs) to continue research on use cases developed within firm-wide initiatives. Education and Qualifications/Skills: 7-12 years of experience in a relevant field. Motivated team player with the ability to work independently and flexibly. Proficiency in Python, including experience with machine learning libraries such as TensorFlow, PyTorch, or Keras. Solid understanding of machine learning algorithms, linear algebra, probability theory, statistics, and optimization theory. Knowledge of at least one domain such as generative AI, statistical learning, optimization, NLP, deep learning, or time series analysis. A passion for solving real-world finance problems using data science and machine learning approaches. Strong analytical thinking skills and ability to creatively solve business problems. Experience with data exploration, analysis, and creating visualizations, and implementing algorithmic solutions in ML. Self-driven, results-oriented, and able to collaborate effectively across time zones and geographies. Our Benefits: To help you stay energized, engaged, and inspired, we offer a wide range of benefits including: A strong retirement plan. Tuition reimbursement. Comprehensive healthcare options. Support for working parents and Flexible Time Off (FTO) to recharge. Our Hybrid Work Model: BlackRock s hybrid work model supports collaboration while offering flexibility. Employees are required to work at least 4 days in the office per week, with the option to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. About BlackRock: At BlackRock, we are united by one mission: helping more people experience financial well-being. Our clients use their investments to save for retirement, pay for education, buy homes, and start businesses. These investments strengthen the global economy, supporting businesses large and small, financing infrastructure projects, and fueling innovations. Our mission would not be possible without our greatest investment our people. We re committed to fostering an environment where employees feel welcomed, valued, and supported with benefits, networks, and opportunities for growth.

About HSBC If you're seeking a career that opens new doors and offers exciting opportunities, HSBC is the place for you. Whether you aspire to reach the top or explore new career directions, HSBC provides the opportunities, support, and rewards that can propel your career further. We are currently looking for an experienced professional to join the HSBC International Team. Position: FEMA Compliance Specialist Principal Responsibilities As a FEMA Compliance Specialist with HSBC, you will be integral in assisting Relationship Managers (RMs) and clients with FEMA (Foreign Exchange Management Act) queries and ensuring compliance with regulations and operational controls. Your role will focus on supporting clients with regulatory queries, guiding them through documentation processes, and ensuring timely resolution of queries. Key Responsibilities: FEMA Query Management: Assist Relationship Managers (RMs) in addressing FEMA queries raised by clients and ensure that issues are resolved according to established procedures and quality standards. Client and RM Training: Conduct regular sessions and workshops for the RM team and clients on the latest developments in the FEMA landscape, ensuring all parties are updated on regulations and compliance requirements. Compliance Assurance: Ensure compliance with all Internal Procedures, Operational Controls, and Regulatory Requirements pertaining to FEMA and money laundering prevention. Document Review and Guidance: Guide clients on regulatory guidelines before submitting payment requests, reviewing drafts and annexures for accuracy and completeness prior to submission to the bank. Regulatory Document Assistance: Assist clients in filling out regulatory forms and ensure documents meet all necessary criteria before submission. Training and Education: Organize internal and client-facing training events on FEMA, ensuring all stakeholders have the knowledge and tools to comply with regulatory expectations. Client Communication: Maintain effective communication with clients, guiding them on changes in FEMA regulations and managing client inquiries effectively. Risk and Compliance: Collaboratively identify, escalate, mitigate, and resolve risk, compliance, and cross-border matters, ensuring all activities are compliant with both internal and regulatory standards. Standardization: Create and maintain checklists, templates, and ready reckoners for client guidance on document submission for capital account and current account transactions. Requirements: FEMA Certification: A certification in FEMA is required to demonstrate expertise in FEMA regulations and compliance. Educational Qualification: Minimum Graduation or as required for the role. Additional certifications in Compliance, Banking Regulations, or related fields are a plus. Experience: Prior experience working in FEMA-related roles or compliance in the banking/finance sector is preferred. Strong Communication Skills: Ability to engage and guide clients and internal teams effectively, both in written and verbal communication. Regulatory Knowledge: Deep understanding of FEMA regulations, KYC norms, and Anti-Money Laundering (AML) practices. Attention to Detail: Strong ability to review documents and ensure they meet the regulatory and procedural standards. Our Commitment to Diversity & Inclusion HSBC is committed to fostering an inclusive work environment. We embrace diversity and provide equal opportunities to all qualified individuals, regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, or any other protected characteristic. At HSBC, we offer a culture that promotes learning and career growth, competitive rewards, and comprehensive benefits, including: Competitive salary and performance-based bonuses Health insurance and well-being programs Opportunities for career development within HSBC s global network A diverse and supportive work environment Qualification : Minimum Graduation or as required for the role, whichever is higher

About Us: At Ugaoo, we re not just a gardening brand; we re a movement. With over 135 years of experience from Namdeo Umaji Agritech, we are pioneering a new path for the future of gardening. As the global gardening market is set to grow to $120 billion by 2027, Ugaoo is leading the charge in this transformation. This is an exciting time to join a young, dynamic company where time-tested wisdom meets modern innovation. At Ugaoo, you ll have the chance to make an impact, push boundaries, and grow both personally and professionally. A Culture of Growth: At Ugaoo, our core values Growth, Resilience, Openness, Responsibility, Empathy, and Welcoming guide everything we do. You ll be part of a supportive environment where your ideas are heard, and your career can flourish. Room to Innovate: We encourage creativity and risk-taking. If you re someone who loves challenging the norm and taking ownership, Ugaoo is your stage to shine. Performance-Driven Success: We reward ambition. Your hard work and dedication will be recognized, and your contributions will directly impact both your growth and the company s success. Kinship and Collaboration: At Ugaoo, you re part of a team. We collaborate, celebrate wins together, and support one another every step of the way. Key Responsibilities: Order Processing: Manage order processing through online portals. Shipment and Invoices: Ensure that shipment labels and corresponding invoices are attached correctly to shipments. MIS Reporting: Maintain daily MIS reports in Excel for orders posted on the same day. Share these reports with the management team. Inventory Planning: Allocate inventory according to consumption trends and replenish stock as needed. Returns Management: Handle returns on e-commerce platforms, ensuring accurate communication with partners regarding discrepancies. Credit Notes and Returns: Raise credit notes for returned items and update warehouse records. Courier Coordination: Ensure timely pick-up of shipments by coordinating with courier partners. Claims Management: Raise online tickets for damaged or incorrect products received. Documentation and Data Maintenance: Keep separate records for orders, returns, and claims. Ensure all necessary paperwork is filed correctly. Team Coordination: Work closely with the e-commerce team to ensure smooth operations and minimize discrepancies. Requirements: Bachelor s Degree 2-3 years of experience in order processing through online marketplaces. Strong proficiency in MS Excel Excellent communication skills Strong organizational skills and attention to detail. Who We re Looking For: We re looking for driven, proactive individuals ready to take the next step in their career. If you re eager to learn, excited to take ownership, and want to be part of a team that values growth and collaboration, Ugaoo is the place for you. Join us and let s grow together because we believe Plants Grow People. Impact: Your work will directly influence the growth of the company. Collaboration: Join a supportive and collaborative team that works together towards shared success. Growth: Explore opportunities to develop both your skills and career in a fast-growing company. Qualification : Bachelors degree and have an experience of 2-3 years and has good understanding of order processing through marketplaces