Cloud Support Jobs in Bengaluru

Customer Support Engineer I CRM Location: Bangalore About Tekion Tekion is transforming the automotive retail industry with the first cloud-native platform, including: Automotive Retail Cloud (ARC) for dealerships and retailers Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises Automotive Partner Cloud (APC) for technology and industry partners The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration. Role Overview As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience. Core Responsibilities Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions to system issues. Follow standard procedures for proper escalation of unresolved issues to internal teams. Understand the application both functionally and technically. Reference internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged in the system. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports. Document technical knowledge in the form of notes, manuals, and guides. Required Skills Experience as an Application, Product, or Customer Support Engineer. Ability to quickly learn and master employer-specific software. Strong problem-solving skills for complex technical issues. Excellent written and verbal communication skills. Ability to diagnose and address application issues efficiently. Basic understanding of IoT and software (preferred but not mandatory). Comfortable working rotational shifts. Hands-on experience with chat or ticketing tools for customer interaction.

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Cloud Engineer Azure | Bangalore, India Location: Bangalore (Bengaluru) Experience: 2 to 8 Years Industry: IT Software / Cloud Computing Job Summary: We are looking for a skilled Cloud Engineer with expertise in Microsoft Azure to manage, optimize, and support cloud infrastructure solutions. The ideal candidate will have hands-on experience administering Azure cloud environments, implementing security best practices, and automating cloud operations. Key Responsibilities: Administer and support public cloud infrastructure, with at least 2 years of experience in Azure cloud services Manage Azure Compute resources including App Services, Virtual Machines, and Azure Kubernetes Service (AKS) Handle Azure storage and database services such as SQL Database, Blob Storage, and configure Azure Networking components including Azure Firewall, VPN, Load Balancer, and Private Link Utilize Azure native management tools including Azure Blueprints, Azure Policy, Azure Monitor, and backup solutions Implement and monitor security tools such as Azure Security Center, Azure Sentinel, Azure Defender, and manage Azure Key Vault and Azure Active Directory (AAD) Drive automation and Infrastructure-as-Code (IaC) using Azure Automation, Azure DevOps, PowerShell DSC, and scripting languages Develop and maintain automation scripts using Python or PowerShell Collaborate within DevSecOps teams to ensure secure, scalable, and reliable cloud deployments Required Skills: Proven experience with Microsoft Azure cloud services Strong knowledge of Azure Compute, Storage, Database, and Networking services Experience with Azure security tools and best practices Familiarity with Infrastructure-as-Code (IaC) tools and automation frameworks Proficiency in at least one scripting language such as Python or PowerShell Good understanding of cloud security and compliance standards Azure certifications (AZ-104, AZ-303, AZ-500) are highly desirable Preferred Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field Experience with continuous integration and continuous deployment (CI/CD) pipelines Familiarity with DevSecOps culture and tools Work with cutting-edge cloud technologies and global teams Opportunity for continuous learning and professional growth in cloud computing Engage in challenging projects that impact business-critical applications Qualification : Bachelors degree in Computer Science, Information Technology, or related field

DevOps Engineer Location: Bengaluru, India Experience: 3 - 5 Years Job Type: Full-time About VuNet VuNet is a deep-tech leader in Business Journey Observability, leveraging Big Data and Machine Learning to deliver end-to-end digital experience monitoring for major financial institutions. The platform monitors over 28 billion transactions monthly, powering top banks and enterprises in India and MEA. Work on cutting-edge observability technology Join a Series B funded, award-winning startup recognized by Gartner, Forbes, and NASSCOM Collaborate in a fast-paced, innovative environment focused on learning and growth Access to mental wellness support, health insurance (covering family), and career development programs Role Overview: DevOps Engineer Design, develop, and maintain VuSmartMaps deployments across on-premises, cloud, and hybrid environments Automate deployments using Infrastructure-as-Code (IaC) and CI/CD pipelines Manage cybersecurity assessments and remediations for deployments Collaborate with development teams to improve deployment processes and infrastructure support Publish VuSmartMaps in cloud marketplaces (AWS, Azure, GCP) Stay current on DevOps, CI/CD, infrastructure orchestration, cybersecurity, AI workflows, and big data technologies Key Responsibilities Develop and maintain IaC frameworks enabling flexible VuSmartMaps deployment Build and manage CI/CD pipelines using GitHub Actions, Jenkins Monitor infrastructure, conduct cybersecurity testing, and manage patching Improve deployment efficiency and customer experience Collaborate cross-functionally for seamless integration and rollout Must-Have Skills 3+ years building/managing CI/CD pipelines (GitHub Actions, Jenkins) Certified/experienced in Kubernetes, Docker, Terraform, Helm, YAML Hands-on experience with GitOps workflows Knowledge of web servers (Nginx, Django), identity providers (Active Directory, LDAP), load balancers (Traefik) Experience with databases (PostgreSQL, Elasticsearch, Hadoop stack) and secrets management (Key Vault) Familiarity with cloud services (AWS, Azure, GCP) across IaaS, PaaS, SaaS layers Strong Linux and scripting skills (Bash, Python) Excellent communication skills for cross-team collaboration Good-to-Have Skills Exposure to Red Hat OpenShift, VMware, Ansible, Chef, Puppet Familiarity with container orchestration tools (Podman, Docker Swarm, Nomad) Experience optimizing dockerized microservices and container images Benefits Comprehensive health insurance covering you and your family Mental health and 1:1 counseling support Learning culture focused on innovation and career growth Inclusive, transparent workplace culture Access to new Gen AI tools and integrated tech workspace Career development and skill enhancement programs

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Senior Software Engineer .NET Core | Cloud | Microservices | Bangalore, India Location: Bangalore, India Department: Software Engineering Reports To: Sr. Manager, Software Engineering Experience: 5+ Years Tech Stack: .NET Core 6, C#, JavaScript, Angular/React, AWS/Azure, Kubernetes, ElasticSearch, NoSQL About Conga: At Conga, we thrive on innovation, career growth, and team collaboration. We are a leading provider of Revenue Lifecycle Management solutions, helping businesses streamline configuration, fulfillment, and renewal with AI-driven insights and a unified data model. Our culture is rooted in the Conga Way, which emphasizes employee empowerment, customer transformation, and product excellence. About the Role: We are looking for a Senior Software Engineer to join our Platform Services team in Bangalore. You will play a pivotal role in building cloud-agnostic, scalable platforms that power the Conga product suite. You will collaborate with cross-functional teams, design high-performance backend systems, and contribute to all phases of the Agile development lifecycle. This is a career-defining opportunity to work on enterprise-scale microservices architecture and cutting-edge cloud platforms. As a Senior Software Engineer, you will not only write clean, scalable code but also mentor junior engineers and solve complex technical challenges in a fast-paced SaaS environment. Why This Role Matters: This isn't just a coding job it's an opportunity to shape the future of enterprise software. You will have the chance to influence technical direction, ensure high-quality engineering practices, and contribute to scalable solutions that are deployed globally. As part of a forward-thinking team, you ll drive innovation and build solutions that make a real impact. Key Responsibilities: Backend Development: Design, develop, and maintain scalable services using .NET Core 6 and C#, ensuring code quality and adherence to best practices. Frontend Collaboration: Work with React or AngularJS, JavaScript, HTML5, and CSS to support full-stack development. Cloud Platforms: Implement solutions on AWS or Azure, utilizing modern cloud architecture and design patterns. Microservices Architecture: Develop cloud-agnostic microservices, using containers and Kubernetes, optimized for performance and reliability. Agile Participation: Actively participate in Agile ceremonies (planning, backlog grooming, reviews) and contribute to end-to-end project delivery. Problem Solving: Act as a technical subject matter expert (SME) for issue resolution, architecture discussions, and performance optimization. Collaboration: Work closely with global teams across time zones, fostering a highly agile and transparent development culture. Mentorship: Provide guidance to junior developers, conduct code reviews, and promote a culture of technical excellence. Qualifications & Experience: 5+ years of software development experience with a strong background in .NET Core, C#, and JavaScript frameworks (React or AngularJS). Hands-on experience with React or AngularJS for front-end development. Proficiency in cloud platforms such as AWS or Azure, as well as ElasticSearch and NoSQL databases. Experience in building and deploying containerized applications using Kubernetes. Deep understanding of cloud-native architecture, CI/CD pipelines, and scalable microservices. Bachelor's degree in Computer Science, Engineering, or a related field. What Sets You Apart: Strong Communication Skills: Ability to clearly explain complex technical concepts and collaborate across globally distributed teams. Leadership Potential: Ability to take ownership of deliverables, motivate others, and contribute meaningfully to team goals. Problem Solver: A passion for diagnosing and resolving issues across stacks with elegant solutions. Global Mindset: Comfort working outside traditional hours to coordinate with international teams and ensure timely delivery. At Conga, we re passionate about building a collaborative culture where innovation and growth go hand-in-hand. As a Senior Software Engineer, you ll be at the forefront of developing cutting-edge solutions that directly impact the way businesses manage their revenue lifecycle. If you're excited about scalable solutions, microservices architecture, and the cloud-first future, this is the role for you. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Senior Software Engineer .NET Core | Cloud | Microservices | Bangalore Location: Bangalore, India Department: Software Engineering Reports To: Sr. Manager, Software Engineering Experience: 5+ Years Tech Stack: .NET Core 6, C#, JavaScript, Angular/React, AWS/Azure, Kubernetes, ElasticSearch, NoSQL Join a Career That s the Whole Package Be Part of Conga! At Conga, we thrive on building a community where innovation, career growth, and team collaboration are part of everyday life. We simplify complexity for organizations through our leading Revenue Lifecycle Management platform, helping businesses streamline configuration, fulfillment, and renewal with AI-driven insights and a unified data model. With a culture rooted in the Conga Way, our values guide everything from our hiring and team dynamics to product innovation. We re passionate about empowering our employees and customers alike to achieve transformational growth. About the Role Sr. Software Engineer We are seeking a Senior Software Engineer to join our Platform Services team. This role is key to building cloud-agnostic, scalable platforms that power the Conga product suite. You ll collaborate with cross-functional teams and senior stakeholders, design high-performance backend systems, and be involved in all phases of the Agile development lifecycle. You ll lead by example writing clean, scalable code, mentoring junior engineers, and solving complex technical challenges in a fast-paced SaaS environment. This isn t just a coding job it s a career-defining opportunity to work on enterprise-scale microservices architecture, cutting-edge cloud platforms, and complex product development. You ll influence technical direction, drive quality engineering practices, and ensure our solutions scale globally. Key Responsibilities: Backend Development: Build and maintain scalable services using .NET Core 6 and C#, adhering to clean code principles and engineering best practices. Frontend Collaboration: Work with AngularJS or React, along with JavaScript, HTML5, and CSS, to support full-stack development. Cloud Platforms: Design and implement solutions on AWS or Azure, using modern cloud architecture and design patterns. Microservices Architecture: Develop cloud-agnostic microservices, using containers and Kubernetes, optimized for performance and reliability. Agile Participation: Participate in Agile ceremonies (planning, backlog grooming, reviews) and contribute to end-to-end project delivery. Problem Solving: Act as a technical SME for issue resolution, architecture discussions, and performance optimization. Collaboration: Work with global teams across time zones, contributing to a highly agile and transparent development culture. Mentorship: Support junior developers, conduct code reviews, and foster a culture of technical excellence. Qualifications & Experience: 5+ years of software development experience, primarily using .NET Core, C#, and JavaScript frameworks. Hands-on experience with React or AngularJS for front-end development. Experience working with AWS or Azure, ElasticSearch, and NoSQL databases. Proficiency in building and deploying containerized applications using Kubernetes. Strong understanding of cloud-native architecture, CI/CD, and scalable microservices. Bachelor s degree in Computer Science, Engineering, or a related field. What Sets You Apart: Strong Communication: Ability to explain technical concepts clearly and collaborate across globally distributed teams. Leadership Potential: Takes ownership and accountability for deliverables and team contributions. Problem Solver: Passionate about diagnosing issues across stacks and finding elegant solutions. Global Mindset: Comfortable working outside traditional hours when needed to coordinate with international teams. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Infrastructure Specialist Cloud Application Operations Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Mid to Senior-Level Industry: IT Consulting / Cloud Infrastructure Company: IBM Consulting Client Innovation Center Introduction: At IBM Consulting, your career is powered by collaboration, innovation, and the opportunity to work with visionary clients across industries. You'll be part of a global team committed to driving transformation across hybrid cloud and AI. Backed by our cutting-edge technology and strong ecosystem of strategic partners, you'll help shape the future of cloud operations. In this role, you will be based out of one of our IBM Client Innovation Centers in Bangalore, delivering localized skills and deep technical expertise to clients in both the public and private sectors. Your work will help clients adopt next-gen technologies and innovate faster. Your Role & Responsibilities: Provide technical operations support for cloud-based applications, middleware, DevOps processes, security systems, and infrastructure components. Manage Application ID provisioning and access control in accordance with client standards. Enable infrastructure elasticity by implementing auto-scaling mechanisms to optimize resources based on business needs. Collaborate with global teams to ensure seamless incident management, change control, and service delivery. Share expertise and assist in training peers on technical and procedural workflows. Support business continuity by managing Disaster Recovery (DR) protocols and executing manual failovers when needed. Prepare and present daily, weekly, and monthly integrated service management reports summarizing infrastructure health and operations. Required Skills & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong communication, collaboration, and teamwork skills. Experience working in technical support or cloud operations environments. Familiarity with application support, DevOps workflows, middleware, and security in cloud ecosystems. Ability to train team members on both procedural and technical topics. Preferred Qualifications: Master s degree in a relevant field is a plus. In-depth understanding of Platform-as-a-Service (PaaS) environments, high availability (HA) infrastructures, and load balancer configurations. Experience with service reporting, performance monitoring tools, and integrated ITSM frameworks. Be a part of a global innovation leader. Work on challenging and impactful projects that influence industries. Collaborate in a culture of growth, continuous learning, and mentorship. Enjoy a dynamic work environment with a strong emphasis on client success and personal development. Apply now and become part of IBM s journey to reshape the future of infrastructure and application support. Qualification : Bachelor's degree in Computer Science, Information Technology, or a related field.

Package Consultant - Oracle Cloud HCM Payroll Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Consultant Introduction: At IBM Consulting, we are not just consultants; we are trusted partners to clients across the globe, delivering cutting-edge technology solutions that drive innovation and transformation. In this role, you'll be based in one of our Client Innovation Centers (Delivery Centers), where you'll help organizations improve their operations through the power of Oracle Cloud HCM Payroll. A career at IBM is rooted in long-term relationships and collaboration, where you ll work with visionaries in various industries to help them navigate their hybrid cloud and AI journeys. If you're passionate about solving complex business challenges and creating meaningful impact, IBM Consulting offers the perfect environment for growth and innovation. Your Role and Responsibilities: As a Package Consultant in Oracle Cloud HCM Payroll, you will serve as a trusted advisor to clients, working to design and implement solutions that optimize their HCM Cloud and Payroll systems. You ll leverage IBM s robust technology platforms to deliver innovative solutions that address client needs, improve efficiency, and drive business results. Key Responsibilities: Solution Shaping & Implementation: Work closely with clients to shape solutions within Oracle Cloud, ensuring they align with key business requirements. Utilize Agile methodologies to implement and deliver Oracle HCM Payroll solutions, ensuring a seamless experience for the client. Perform configuration and testing of the applications to ensure that business requirements are met efficiently. Client-Facing Consulting: Act as a client-facing consultant, engaging directly with clients to understand their needs and recommend tailored solutions. Serve as a trusted business advisor, providing expert guidance throughout the Oracle Cloud HCM Payroll implementation process. Process Improvement & Problem Solving: Cultivate a culture of continuous improvement by identifying areas for enhancement and optimizing solutions to improve business performance. Analyze functionality gaps in the current system and develop strategies to address them through custom solutions. Collaboration & Communication: Work with cross-functional teams to ensure the successful delivery of solutions. Communicate effectively with clients and internal teams, ensuring all stakeholders are aligned with project objectives and timelines. Required Education and Experience: Education: Bachelor s Degree in Computer Science, Information Technology, Business Administration, or related field. A Master s Degree is preferred but not required. Experience: Functional expertise in Oracle Cloud Payroll. At least 4 full lifecycle implementations of Oracle HCM Cloud projects with a focus on Payroll in at least 2 projects. Proven ability to identify functionality gaps and create solutions to resolve them. Experience in configuring and testing applications to meet business requirements. Preferred Technical and Professional Expertise: Expertise in the following technologies: Oracle Payroll, Oracle HCM, HCM Extract, and BI Publisher. Certification in Cloud (Oracle Cloud certifications preferred) is an advantage. Communication & Interpersonal Skills: Excellent written and verbal communication skills, enabling effective collaboration across teams and with clients. Strong interpersonal skills to coordinate across teams and ensure the success of client projects. Global Impact: Join a global leader in technology consulting, with the opportunity to impact major industries and solve complex challenges. Career Growth: At IBM Consulting, we offer a rich environment for career development, providing continuous learning and growth opportunities. Innovative Culture: Work with innovative technologies and become part of a forward-thinking organization that embraces creativity, evolution, and collaboration. If you're ready to help businesses optimize their HCM Cloud and Payroll systems with Oracle Cloud and IBM Consulting, apply today and become part of a team that's helping clients transform their organizations. Qualification : Bachelors Degree in Computer Science, Information Technology, Business Administration, or related field.

Job Title: Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud) Job Summary As a Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud), you will guide the technical evaluation phase in a hands-on environment throughout the sales process. You will be a technical advisor internally to the sales team and work with the product team as an advocate of your customers in the field. You will help our customers achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field while finding solutions to our customers' biggest challenges in big data, analytics, data engineering, and data science problems. You will report to the Solutions Architect (SA) Manager. The Impact You Will Have You will be a Big Data Analytics expert on aspects of architecture and design. Engage with the technical community by leading presentations, workshops, seminars, and meet-ups. Lead your clients through evaluating and adopting Databricks, including hands-on Spark programming and integration with the wider cloud ecosystem. Support your customers by authoring reference architectures, how-tos, and demo applications. Integrate Databricks with 3rd-party applications to support customer architectures. Together with your Account Executive, you will form successful relationships with clients throughout your assigned territory to provide technical and business value. What We Look For Consulting, pre-sales, or post-sales experience working with external clients across a variety of industry markets. Core strength in either data engineering or data science is advantageous. 5+ years of experience demonstrating technical concepts, including presenting and white-boarding. 4+ years of experience designing architectures within a public cloud (AWS, Azure, or GCP). 4+ years of experience with Big Data technologies, including Spark, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others. Solid coding experience in Python, R, Java, Spark, or Scala. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook.

Job Title: L2 Support Lead Cloud Native Microservices Location: Pune, India Company: Blue Yonder Experience: 5+ years Education: Bachelor s Degree in Computer Science, Engineering, or related field About Blue Yonder Blue Yonder is a leading AI-driven Global Supply Chain Solutions provider, recognized by Glassdoor as one of the Best Places to Work. We specialize in cloud-native solutions that power intelligent supply chains and optimize commerce for some of the world s biggest brands. We are seeking a highly motivated and hands-on L2 Support Lead to oversee production support for cloud-native microservices-based commerce solutions deployed on Azure and GCP. Scope of the Role You will lead and mentor an L2 support team, responsible for triaging production issues, resolving functional and technical defects, and working closely with cross-functional engineering teams. Your focus will be on delivering best-in-class support to global customers, while ensuring the team continuously enhances its technical capabilities. Key Responsibilities Lead the L2 Support team, guiding associates in technical analysis, issue triage, and defect resolution. Act as a hands-on technical mentor, helping junior and mid-level team members grow their technical and product knowledge. Perform root cause analysis for functional and technical production issues, ensuring timely resolution. Support cloud-native microservices for Commerce customers, deployed on Azure and GCP. Participate in backlog grooming, sprint planning, stand-ups, and retrospectives, contributing to team direction and prioritization. Collaborate with product engineering teams, providing feedback and improvement recommendations from a supportability perspective. Ensure the team maintains strong documentation practices for knowledge sharing and future reference. Drive a continuous improvement mindset, identifying opportunities to enhance processes, automation, and response times. Foster a customer-first culture by ensuring timely, clear communication with internal and external stakeholders. Technical Environment Languages & Frameworks: Java, Spring Boot Architecture: Microservices, Event-Driven, Multi-Tenant, Scalable, and Resilient Cloud Platforms: Azure & GCP Other Technologies: Kubernetes, Kafka, Elasticsearch, Cassandra, MongoDB, Snowflake Version Control & Deployment: GIT, Rest API, OAuth Minimum 5+ years of experience with Spring Boot and Kafka in production support or engineering roles. Proven experience leading small to mid-sized teams for technical and product support in a cloud-native environment. Strong hands-on knowledge of microservices architecture running at scale on cloud platforms like Azure, GCP, or AWS. Solid understanding of caching frameworks (e.g., Hazelcast, RabbitMQ). Experience with cloud deployment processes and monitoring solutions. Strong troubleshooting and root cause analysis skills. Excellent communication skills to engage with global stakeholders. Understanding of product implementation processes and support best practices. Good to Have Experience in working on Commerce or Retail solutions. Exposure to log aggregation and distributed tracing tools. Ability to script/automate repetitive tasks to improve operational efficiency. Be part of a global, collaborative team working on innovative supply chain and commerce solutions. Work with the latest cloud technologies in a fast-paced, agile environment. Opportunity to mentor and shape the next generation of support engineers. Thrive in a workplace that values diversity, inclusion, and continuous learning. Diversity, Inclusion, Value & Equity (DIVE) At Blue Yonder, we embrace diverse perspectives and foster an inclusive culture where every voice is valued. We encourage applicants from all backgrounds to apply and contribute to our innovative, collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Qualification : Bachelors Degree in Computer Science, Engineering, or related field

Minimum Qualifications: Bachelor's degree in Computer Science or IT-related field, or equivalent practical experience. 3 years of experience with systems automation and tooling using Python, Go, or any other programming language. 3 years of experience in managing technical infrastructure (e.g., deployment, maintenance, troubleshooting). 3 years of experience in Linux Internals, Networking, and Systems administration. Preferred Qualifications: 6 years of experience in implementing, troubleshooting, and supporting computing systems. Experience with DevOps tools such as Terraform, Puppet, Ansible, Jenkins. Experience with cloud provider ecosystems of cloud service providers. Experience in supporting large-scale complex cloud-based infrastructure. Experience in one of the High Performance Computing (HPC) Schedulers such as LSF, Symphony, NC, or SLURM. Excellent investigative, problem-solving, and communication skills. About the Job: Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don t just write code to fix bugs but emphasize the development of tools and solutions that fix classes of problems. We know it s hard to control what you can t measure so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments, and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters. Google brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects while striving to create an environment that provides the support and mentorship needed to learn and grow. Together we engineer and build the infrastructure, tools, access, and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter. In this role, you will be responsible for building and operating the underlying foundation infrastructure used for designing custom silicon. This includes compute platforms, CI/CD, Cloud, groups and Access Control Lists (ACLs), source control, dashboards, resource economy, and bench labs used by silicon engineers in their daily work. Google's mission is to organize the world's information and make it universally accessible and useful. Our team combines the best of Google AI, Software, and Hardware to create radically helpful experiences. We research, design, and develop new technologies and hardware to make computing faster, seamless, and more powerful. We aim to make people's lives better through technology. Responsibilities: Ensure the timely delivery of silicon designs using Google Cloud Platform (GCP) within a fluid environment. Monitor and uphold high standards for internal services on Google Cloud. Provide support, maintain, and deploy team-supported infrastructure and documentation. Collaborate closely with engineering teams to implement and develop on Google Cloud infrastructure. Automate tasks wherever needed. Qualification : Bachelor's degree in Computer Science or IT-related field, or equivalent practical experience.

Job Title: Linux Automation Engineer Experience: 4-8 Years Location: Bangalore Role Overview: As a Linux Automation Engineer, you will be responsible for implementing and automating infrastructure solutions that support IBM Cloud products and infrastructure. You will play a key role in building automation frameworks, managing CI/CD pipelines, ensuring security compliance, and providing technical escalation support. This role requires expertise in Linux, automation tools, cloud infrastructure, and DevOps best practices. Key Responsibilities: Infrastructure Automation & Implementation: Design, implement, and automate Linux-based infrastructure solutions for IBM Cloud. Develop automation scripts and tools to enhance system efficiency and reliability. Automate system provisioning, configuration management, and deployments. CI/CD & Test Automation: Build and manage test automation frameworks and CI/CD pipelines. Maintain and administer automated systems and DevOps tools for development and test teams. Security & Compliance: Ensure the security integrity and compliance of the infrastructure environment. Implement best practices for access control, monitoring, and auditing. Monitoring & Alerting: Develop and integrate alerting and monitoring solutions for mission-critical services. Partner with cross-functional teams to enhance system observability and reliability. Technical Support & Troubleshooting: Provide technical escalation support for Infrastructure Operations teams. Troubleshoot and resolve complex Linux, automation, and cloud infrastructure issues. Required Skills & Competencies: Strong expertise in Linux system administration and automation. Experience with infrastructure automation tools such as Ansible, Terraform, or Puppet. Hands-on experience with CI/CD tools like Jenkins, GitLab CI, or Azure DevOps. Proficiency in scripting languages (Bash, Python, or Shell scripting). Familiarity with cloud platforms (IBM Cloud, AWS, Azure, or GCP). Strong understanding of networking, security, and compliance best practices. Experience in monitoring and alerting tools like Prometheus, Grafana, or ELK Stack. Ability to work in a fast-paced, collaborative DevOps environment. Capgemini Engineering is a world leader in engineering services, empowering the most innovative companies globally. We offer: A dynamic and diverse work environment with cutting-edge technologies. Opportunities to work on industry-leading projects in cloud, automation, and DevOps. A culture of innovation, collaboration, and professional growth. Join us and be a part of a team that is shaping the future of digital transformation!

Position: Sr. Network & Security Systems Engineer Location: Payoda, Global Regions Experience: 12 15 years of IT and business/industry work experience Education: Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered. Shift: 24/7 Job Overview: The Sr. Network & Security Systems Engineer will design, implement, and support VMware NSX-based solutions requested by sales managers for various global clients. The role requires advanced technical expertise in NSX environments, strong troubleshooting skills, and experience with networking and security technologies. The candidate will collaborate with cross-functional teams and provide expert-level support to ensure stability and performance of NSX deployments. Key Responsibilities: Review customer High-Level Design (HLD) and Low-Level Design (LLD) documents and assess feasibility, risks, and constraints. Work closely with L1 teams to address global customer problems via virtual meetings. Create and maintain Method of Procedures (MOP) for planned activities and real-time problem resolution. Prepare Root Cause Analysis (RCA) reports and suggest workarounds by consulting OEM knowledge bases. Design hybrid and multi-cloud solutions for private and multi-cloud infrastructures. Prepare Bill of Quantity (BOQ) and Bill of Materials (BOM) by working with internal and external SMEs. Provide technical documentation, including IP schemas and technical specifications. Continuously monitor advancements in virtualization, networking, security, and cloud technologies. Train and support other team members to offload repetitive tasks and take on complex tasks with practice. Technical Skills and Responsibilities: Provide security and network support for physical networking and firewall services. Deliver and maintain network and security infrastructures using NSX/NSX-T. Implement networking and VXLAN technologies and improve network manageability and scalability. Monitor integration with other software-defined networking technologies. Maintain VMware vROps (ARIA) for capacity planning and troubleshooting. Automate network deployment and configuration with integration of compute and storage automation. Support operations and maintenance of VMware virtual infrastructure. Improve customized outlines using NSX, vRA (ARIA), and vRO (ARIA). Key Success Factors: Extensive knowledge of Cisco and VMware products and solutions. Hands-on experience with network diagram tools like Visio and Lucidchart. Ability to build High-Level Design documents independently. Strong understanding of Cisco Solution Life Cycle Prepare-Plan-Design-Implement-Operate-Optimize. Ability to lead technical workshops and explain solutions to non-SMEs. Knowledge of cloud providers like AWS, Azure, and GCP. Required Skills: NSX-T, NSX-T Edge, NSX Firewall, NSX Load Balancer VMware Cloud Foundation vCenter and ESXi vRealize Network Insight and Log Insight Automation scripting experience in Python, PowerShell, or equivalent Experience with Agile development methodologies Certifications: VMware Certified Professional (VCP) or Expert VCP-NV VCDX-NV VCP NV-Adv-Professional Join Us! We offer a collaborative environment, continuous learning opportunities, and a chance to work on advanced technologies. Let s celebrate work and grow together! Qualification : Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered.

About NetApp NetApp is the intelligent data infrastructure company, transforming disruption into new opportunities for every customer. We help organizations unlock the full potential of their data no matter the type, workload, or environment turning challenges into business possibilities. And it all starts with our people. If you re ready to bring fresh ideas to life and tackle each challenge with open-minded innovation, NetApp is the place for you. Here, we embrace diversity and openness it s in our DNA. Collaboration and asking for help when needed are essential parts of our culture. You ll have a supportive community and exciting opportunities to grow and make an impact. "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher-performing organization." George Kurian, CEO Job Summary We are seeking a talented and motivated Software Engineer to join our Cloud Engineering team. In this role, you ll focus on developing and maintaining cloud-based solutions, solving complex coding challenges, and driving automation. The ideal candidate has a solid background in cloud technologies, software development, and automated testing. Job Responsibilities Assist in the design, development, and maintenance of software solutions that meet project requirements and development standards. Integrate various cloud services and APIs to improve functionality and performance. Identify, troubleshoot, and resolve system defects and issues, including code debugging and configuration fixes. Collaborate with cross-functional teams such as product management, operations, and other engineering teams to deliver high-quality cloud solutions. Create and maintain comprehensive documentation for software designs, APIs, and testing procedures. Develop, modify, and review test plans and implement improvements in software development processes and tools. Provide support for cloud marketplace offerings, including resolving customer issues with urgency. Technical Skills Proficiency in programming languages such as C, C++, Python, and scripting. Experience with Linux, AWS, Azure, GCP, and Kubernetes. Familiarity with SQL and document databases (e.g., MongoDB, Cassandra, Cosmos DB). Knowledge of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI). Experience with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation, ARM). Proficiency in automated testing frameworks and tools. Education and Experience Minimum of 5+ years of experience in software development. Bachelor s degree in Computer Science or a related field is required. Working Environment At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. Most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. We help customers turn challenges into opportunities through fresh thinking and tailored approaches. We offer a healthy work-life balance, including: 40 hours of paid volunteer time off per year for employees to give back to their favorite causes. Comprehensive benefits covering health, life, and accident plans. Access to emotional support resources for employees and their families. Legal services and financial savings programs to help you plan for the future. Opportunities for professional and personal growth through educational assistance and perks that enhance your overall quality of life. Equal Opportunity Employer NetApp is committed to Equal Employment Opportunity (EEO) and compliance with laws that prohibit discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability, genetic information, pregnancy, or any other protected status. Apply Today Qualification : A bachelors degree in computer science or a similar field is required.

Description About Marketing Cloud: Salesforce Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce platform. We help tens of thousands of businesses connect with billions of customers each year. About this role: We are seeking a Director of Product Management to help enter a new category of Marketing Technology. This role requires a strong ability to prototype, evangelize, and gain support from senior and executive leadership teams. You will foster quick progress through prototyping and experimentation - turning concepts into code this year. You will support a Senior Director and Senior Vice President in executing this vision by designing customer-centric solutions in this space while leveraging partnerships with other Salesforce clouds to execute. If you are passionate about driving innovation and growth in Marketing Technology, we would love to hear from you. This role reports to a Senior Vice President of Product Management based in the Bellevue, WA office. Responsibilities: Drive feature-area level execution in a team entering a new category of Marketing Technology for Marketing Cloud. Support evangelism of this endeavor to senior and executive leadership teams. Deliver requirements, experiments, Proof-of-concept, and ultimately a released capability within the year - and then help scale investment in this area. Develop partnerships with related Salesforce clouds to maximize the impact of this program. Support development and revision of the Marketing Cloud roadmap overall. Elevate the organization s understanding of Marketer s needs and competitive pressures. Requirements: 10+ years of experience as a Product Manager or equivalent Deep experience with marketing technologies or workflow management Consistent track record of leading all aspects of a successful product throughout its lifecycle. Strong analytical and problem-solving skills, with the ability to make data-driven decisions Excellent written and verbal communication skills, including experience addressing executive leadership Demonstrated excellence at working independently and effectively with cross-functional teams in a matrix organization. Demonstrated success in distributed, global team Qualification : 10+ years of experience as a Product Manager or equivalent

About Oracle Cloud Infrastructure (OCI) Oracle Cloud Infrastructure (OCI) offers a scalable, secure, and high-performance cloud environment designed to meet the needs of modern enterprises. Our mission is to build and operate a suite of integrated cloud services that support the most demanding applications across the globe. OCI empowers customers to tackle some of the world's biggest technology challenges by providing reliable, high-scale distributed services. Role Overview As a Senior Software Engineer, you will play a critical role in designing, developing, troubleshooting, and debugging high-performance, scalable software solutions across databases, applications, tools, and networks. You will contribute to defining and evolving standard engineering practices, ensuring the development of robust and resilient services. This role involves working on non-routine, highly complex problems, requiring deep technical expertise and strong problem-solving skills. As a leading individual contributor and team member, you will mentor engineers, drive technical direction, and deliver impactful solutions for Oracle's cloud platform. Career Level: IC3 Key Responsibilities Design, develop, troubleshoot, and debug software applications and distributed systems. Take an active role in defining engineering best practices and evolving Oracle Cloud Infrastructure (OCI). Build highly available, scalable, and resilient cloud services to support business-critical applications. Lead the entire software development lifecycle, from concept and architecture to deployment and operations. Optimize performance and reliability of cloud services, ensuring seamless user experience. Work on service-oriented architectures (SOA) and RESTful APIs to enable cloud interoperability. Develop and maintain CI/CD pipelines, enabling automated deployments with robust testing. Conduct security reviews, risk assessments, and compliance audits (e.g., FedRAMP, PCI DSS). Collaborate with Product Managers, UX designers, and internal customers to translate business needs into scalable engineering solutions. Monitor, troubleshoot, and improve system performance, proactively identifying and addressing anomalies. What is IAM at OCI? The Identity and Access Management (IAM) team at OCI is responsible for designing and building core security services that empower customers to control access to their cloud resources. As part of Oracle's Cloud Platform Organization, the IAM team delivers enterprise-grade authentication, authorization, and access control solutions used by internal and external customers. IAM engineers work on high-scale distributed systems, handling millions of requests per second, ensuring compliance with industry security regulations, and designing resilient, multi-region architectures. Who We Are Looking For We are seeking highly skilled software engineers with expertise in distributed systems and cloud services development. The ideal candidate will: Have experience designing and deploying highly available, large-scale services in a cloud environment. Understand how to build resilient, fault-tolerant services that operate across multiple availability domains (ADs) and regions. Be a hands-on engineer, capable of driving feature development from conception to production. Be proactive in identifying performance bottlenecks and improving system scalability. Have a deep understanding of security best practices, including threat modeling and risk assessments. Thrive in a fast-paced, collaborative, and agile engineering environment. Biggest Challenges for the Team Reliability & Performance: As the business grows, we must scale services to handle exponentially increasing workloads. Scalability & Resilience: Designing and operating services that can withstand regional outages while maintaining seamless performance. Security & Compliance: Ensuring that IAM services meet stringent security requirements while remaining flexible and user-friendly. Required Qualifications 7+ years of software engineering experience, specializing in distributed systems and cloud services. Strong proficiency in Java, C++, or C# for backend development. Experience with service-oriented architectures (SOA) and RESTful web services. Hands-on experience building and operating cloud-based services. Proficiency in at least one scripting language (Python, Bash, etc.) for automation and tooling. Experience with monitoring, debugging, and optimizing distributed systems. Preferred Qualifications Experience with public cloud platforms (AWS, Azure, Oracle Cloud). Knowledge of containerization technologies (Docker, Kubernetes). Experience with CI/CD pipelines and automated testing frameworks. Expertise in multi-region architecture and high-availability systems. Familiarity with compliance standards (FedRAMP, PCI DSS). Why Join Oracle Cloud Infrastructure (OCI)? Work on cutting-edge cloud technologies that shape the future of enterprise computing. Build and operate high-impact, large-scale distributed systems. Be part of a team that values innovation, collaboration, and continuous learning. Competitive compensation, benefits, and career growth opportunities. If you are passionate about solving complex engineering challenges and building the future of cloud computing, we invite you to join Oracle Cloud Infrastructure (OCI) and make an impact.

Job Overview As a Cloud Revenue Operations & Transformation Analyst at IBM, you will be the primary point of contact for all Cloud billing-related inquiries from internal teams and external clients. Your role will focus on ensuring accurate client billing and revenue recognition by streamlining the end-to-end (E2E) quote-to-revenue process, including quoting, order management, billing, and provisioning. This involves working closely with sales, finance, Cloud BSS (Billing Support Systems), and product management teams to deliver operational excellence and ensure accurate, timely billing and revenue recognition in line with cloud consumption models. Key Responsibilities 1. Ordering and Contract Management Collaborate with the IBM Q2C (Quote to Cash) team to ensure data accuracy and governance throughout the quoting and billing process. Work with sales to support quote creation, approvals, and deal structuring for non-standard contracts. Evaluate sales requests to ensure contract terms are supported with Cloud GTM and BSS product management. 2. Billing and Invoicing Monitor usage-based billing for Cloud services, including subscriptions and Enterprise Savings Plans. Validate and reconcile billing data to ensure accuracy and timely invoicing. Address customer billing inquiries and resolve disputes. Reconcile invoices with cloud consumption, contracts, and BSS systems. 3. Cloud Consumption and Provisioning Oversight Monitor cloud consumption data and align it with client contracts. Oversee provisioning activities, troubleshoot activation or setup issues. Provide insights into consumption trends and offer optimization recommendations. Collaborate with product management, client success managers, and BSS analytics to address billing impacts. 4. Reporting and Analytics Generate reports on key metrics, billing performance, and cloud consumption. Identify performance gaps and alert sales and client success teams. Provide recommendations for improving revenue recognition and operational efficiency. Track concessions, credits, and manual adjustments affecting revenue. 5. System and Data Inputs Manage reconciliation for non-ESP (Enterprise Savings Plan) commercial models like DSW, CFTS, IMS. Conduct post-contract model migration audits for pricing. Analyze and improve E2E workflows, particularly system integrations between pipeline, quotes, orders, BSS, and billing applications. Provide recommendations for system enhancements to resolve process gaps. 6. Collaboration and Optimization Partner with cross-functional teams such as Finance, BSS, Client Success Managers, and Sales to align on billing transformation objectives. Ensure compliance with revenue recognition rules and timelines. Identify gaps in processes and implement improvements to enhance efficiency, accuracy, and scalability. Required Qualifications Education: Bachelor's Degree in a relevant field. Skills & Experience: Strong understanding of cloud consumption and provisioning processes. Proficiency in quoting, entitlement, and billing applications. Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to engage both Cloud and IBM stakeholders. Preferred Qualifications Education: Master's Degree in a relevant field. Skills & Experience: Ability to learn and configure quoting and billing applications. Strong attention to detail and organizational skills.