Cloud Vendor Management Jobs in Bengaluru

Technical Project Manager - AI Delivery Location: Bengaluru Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and business-focused virtual telecom operator for emerging markets. Founded in 2011, Exotel powers over 50 million daily engagements across voice, video, and messaging channels. Our cloud-based solutions are trusted by over 6,000 companies in more than 60 countries including major players like Ola, Swiggy, Flipkart, GoJek, Byju s, HDFC Bank, Zomato, and Urban Company. We are a Series D company valued at $100 million, with $60 million in ARR, and we provide communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud. About the Role Exotel is looking for a Technical Project Manager - AI Delivery to oversee the end-to-end delivery of complex AI-driven projects. You ll be responsible for managing the complete project lifecycle from initiation to closure ensuring that all deliverables meet quality standards, customer requirements, and timelines. As the primary customer interface, you will manage expectations, resolve issues proactively, and ensure successful AI-first implementations for enterprise customers. In this role, you will also contribute technical insights, provide support to your team, and help drive continuous improvement while maintaining a customer-centric focus. Responsibilities Project Planning & Execution: Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation. Track progress, ensure deliverables meet quality standards, and ensure timely delivery. Customer Interface: Act as the primary point of contact for customers on assigned projects. Conduct regular status meetings, manage customer expectations, and ensure that their needs are consistently met. Scope & Requirement Management: Work closely with customers to define and document project requirements, manage scope changes, and ensure alignment with product capabilities. Risk Management: Identify potential project risks, develop mitigation strategies, and ensure timely issue resolution. Escalate risks to the Lead Project Manager when necessary. Cross-Functional Coordination: Coordinate daily activities with delivery and engineering teams, ensuring that technical tasks align with project timelines. Facilitate smooth handovers to support engineers post-delivery. Reporting & Stakeholder Communication: Prepare and present regular project status reports to the Lead Project Manager and other internal stakeholders. Methodology Adherence: Ensure all project activities adhere to AI delivery methodologies and best practices, optimizing workflows and processes. Mentorship: Provide mentorship to junior project team members, fostering a high-performing, value-driven organizational culture. Ownership: Take ownership of business satisfaction through the tested deployment of solutions and by consistently delivering on project objectives. Experience: 5+ years of project management experience, preferably in software or SaaS delivery, with a proven track record of managing complex projects from initiation to closure. Technical Knowledge: Strong understanding of integration methods for CRMs and APIs. Familiarity with cloud systems, architecture, networking, and deployment methodologies. AI/ML Knowledge: Familiarity with AI/ML, NLP, or conversational AI concepts is a plus. Requirements Gathering: Experience in gathering and translating customer requirements into actionable business use cases. Customer Management: Ability to run customer meetings, manage expectations, and handle change requests effectively. Technical Expertise: Strong understanding of Linux, networking, databases, message queues, and caching. GenAI Exposure: Hands-on experience with GenAI technologies, such as prompt engineering and Large Language Models (LLM) applications. Soft Skills: Excellent time management, communication, and interpersonal skills. Strong organizational and problem-solving abilities. Customer-Centric: Proactive, customer-focused mindset, ensuring timely issue resolution and high-quality delivery. General Skills Lead the implementation and testing of GenAI projects, ensuring alignment with customer requirements and business goals. Coordinate with pre-sales, product, and support teams to set expectations and deliver according to timelines. Ensure adherence to SLAs, proactively resolve delivery bottlenecks, and maintain a smooth delivery pipeline. Mentor junior engineers and uphold high-quality standards in all project deliverables. Innovation at Scale: Work on cutting-edge AI and communication technologies impacting millions of people daily. Growth & Impact: Be part of a rapidly growing company with ample opportunities for career development and personal growth. Collaborative Culture: Join a passionate, supportive, and high-performing team where collaboration and innovation are core values. Competitive Benefits: Enjoy comprehensive health insurance, mental wellness support, and a robust benefits package. If you are an experienced Project Manager with a strong technical background and a passion for AI-driven solutions, we d love to hear from you. Apply Now to join the Exotel team as a Technical Project Manager - AI Delivery and play a key role in transforming customer engagement across emerging markets.

Job Title: General Manager Network Infrastructure & Security Location: Bangalore Department: IT and Systems Employee Type: Permanent Experience Required: 10 20 years Job Summary We are seeking a seasoned and strategic IT Infrastructure and Cybersecurity Leader to oversee and drive the company s enterprise-wide infrastructure and security initiatives. This role is responsible for developing and executing the vision, strategy, and programs to ensure the availability, performance, and security of our IT systems and data. The ideal candidate will work closely with executive leadership to align technology and security efforts with organizational objectives and risk tolerance. Key Responsibilities IT Infrastructure Management Lead the planning, implementation, and management of core IT infrastructure including networks, servers, cloud platforms, storage, and enterprise systems. Ensure high availability, performance, and scalability of IT infrastructure to support business operations. Oversee disaster recovery and business continuity strategies to mitigate operational risk. Manage vendor relationships, contracts, and Service Level Agreements (SLAs). Monitor system performance and continuously implement efficiency improvements and optimizations. Cybersecurity Leadership Establish, implement, and maintain cybersecurity policies, procedures, and standards across the organization. Conduct regular risk assessments, vulnerability scans, and implement corrective actions. Oversee security tools and solutions, including firewalls, antivirus, endpoint protection, SIEM, and intrusion detection systems. Lead incident response efforts, forensic investigations, and post-event reviews. Ensure compliance with relevant cybersecurity and data privacy regulations (e.g., ISO 27001, GDPR). Leadership & Cross-functional Collaboration Lead, mentor, and manage a team of IT infrastructure and security professionals. Collaborate with stakeholders across departments to align IT and cybersecurity strategies with business goals. Provide executive-level reporting on infrastructure performance, risk posture, incident management, and compliance metrics. Drive a culture of cybersecurity awareness and operational excellence throughout the organization. Qualifications & Experience Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Master s degree preferred. Certifications (Preferred): CISSP, CISM, CISA, or equivalent professional certifications. Experience: 18+ years of progressive experience in IT infrastructure, cybersecurity, and risk management. Deep knowledge of security frameworks such as ISO/IEC 27001 and regulatory standards like GDPR. Proven experience in formulating and implementing enterprise-wide security policies and managing dynamic IT environments. Key Skills: Strategic planning & execution Project & vendor management Security architecture and governance Cross-functional collaboration & stakeholder communication Managing Security Operations Centers (SOC) Preferred Skills & Competencies Strong analytical and problem-solving skills to align business needs with technology solutions. Experience in documenting and executing security architecture and strategic plans. In-depth knowledge of IT networks, infrastructure systems, and cloud environments. Ability to communicate technical concepts to both technical and non-technical audiences, including C-level stakeholders. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 1 Year Openings: 1 About the Role: As a DCS Engineer, you will report to the Assistant Manager Engineering Services. Your primary purpose will be to manage the complete product lifecycle for DCS applications, encompassing software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role that requires both strong analytical skills and a readiness to travel. What You'll Do: DCS Software Development: Develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Configuration: Gain hands-on experience and apply your knowledge in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Commissioning & Testing: Lead and execute the programming, commissioning, and testing of 800xA systems on-site. Customer Support: Provide excellent customer handling and support for Factory Acceptance Testing (FAT), ensuring client satisfaction. Project Lifecycle Management: Take responsibility for the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel extensively to customer sites across India for commissioning activities. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: 0 to 1 year of experience in a relevant engineering role. Technical Skills: Strong knowledge and hands-on experience with ABB 800xA Software Development. Proficiency in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Demonstrated experience in the complete project lifecycle from software development to commissioning in ABB 800xA. Excellent analytical skills to troubleshoot and optimize systems. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Good communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India.

Position: Senior Manager, Corporate Systems Engineering Location: Bangalore, India (Hybrid: 3 days in-office, 2 remote) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) powers the Connected Operations Cloud, enabling industries like transportation, construction, agriculture, and manufacturing to leverage IoT data for safety, efficiency, and sustainability. With a mission to digitize the backbone of the global economy, Samsara offers a high-impact, growth-driven environment where innovation meets real-world operations. Role Overview This leadership role oversees the Business Systems Engineering (BSE) team in Bangalore, managing core enterprise applications (e.g., NetSuite, Finance, Supply Chain) and leading the Automation Center of Excellence (CoE). The ideal candidate brings a blend of strategic vision, engineering acumen, and operational excellence, with a strong track record of ERP implementations and a curiosity for AI-driven transformation. Key Responsibilities Systems & Automation Leadership Lead and scale the Business Systems Engineering team, enabling next-gen systems for Finance, Accounting, and Supply Chain. Drive innovation through the Automation CoE, focusing on GenAI, bots, and workflow automation. Deliver high-impact solutions by aligning with business needs and ensuring scalable architectures. Strategic Program Management Manage cross-functional initiatives with measurable ROI, working closely with global IT and business teams. Own Agile transformation for business systems, shifting to a product-centric operating model. Drive programs from ideation to delivery balancing budget, resources, and technical execution. People Management & Collaboration Perform full-spectrum people management: hiring, mentoring, performance reviews, and retention. Foster an inclusive, high-performing team aligned with Samsara s core values. Serve as a trusted advisor to internal stakeholders across functions and geographies. Quality, Efficiency & Communication Set productivity and quality benchmarks for engineering teams. Champion continuous improvement with data-driven insights and automation. Communicate clearly with technical and non-technical audiences including executive leadership. Required Qualifications Core Experience 10+ years in software engineering, business systems, or enterprise application delivery. 5+ years of team leadership or engineering management experience. Proven success implementing NetSuite ERP and supporting enterprise systems. Strong delivery record across Agile, cross-functional, and globally distributed teams. Bonus Skills Experience with financial/ERP tools: Xactly, Vertex, Stripe, Zip, Workato. Passion and practical experience in AI and GenAI-driven transformation. Knowledge of SaaS best practices, data integration, and system scalability. What Makes You a Fit Strategic thinker who executes with precision. Passionate about enterprise system evolution and automation. Curious about how AI will reshape business technology. A culture builder who thrives in collaborative, mission-driven teams.

Position: Senior Manager, Salesforce Operations Location: Bengaluru, India (Hybrid 3 days onsite) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) leads the Connected Operations Cloud, empowering industries like transportation, agriculture, and manufacturing to harness IoT data for smarter, safer, and more sustainable operations. With a global impact and a fast-scaling culture, Samsara offers unique opportunities to solve real-world challenges with cutting-edge technology. Role Overview Samsara is seeking a Senior Manager, GTMS (Go-to-Market Systems) Operations to lead the Salesforce operations team in Bangalore. Reporting to the Sr. Director of Sales Systems, this role is pivotal in building Samsara s India-based GTMS operations from the ground up, ensuring performance, scalability, and alignment across Sales, Finance, Product, and Business Technology functions. The ideal candidate is an experienced Salesforce operations leader with a passion for systems stability, stakeholder alignment, and continuous process improvement, coupled with strong people leadership and cross-functional collaboration skills. Key Responsibilities Operational Excellence & Governance Lead end-to-end incident and problem management across the Salesforce and GTMS ecosystem. Drive operational stability, reliability, and proactive issue resolution across sales systems. Manage system releases, updates, and quality control processes. Cross-Functional Collaboration Act as a bridge between Sales, Finance, Product, and IT to align systems strategy with business outcomes. Ensure seamless data flow and process integration across enterprise systems. Maintain transparent, regular communication with senior stakeholders. Strategic Planning & Cost Management Build operational strategies that support scale and growth in GTM functions. Optimize resource allocation and control budget and cost efficiency. Support and execute on long-term product and process roadmaps. Team Leadership & Development Build, mentor, and manage L2/L3 operations teams based in India. Foster an inclusive, high-performing team culture with strong talent development practices. Define KPIs and continuously improve team performance through coaching and process optimization. Vendor, Compliance & Risk Management Manage third-party vendor relationships and evaluate tools to enhance operational delivery. Enforce compliance, data security, and privacy standards within the systems landscape. Minimum Qualifications Bachelor s degree in IT, Business, or a related field (Master s preferred). 3+ years experience in a Salesforce-focused operations leadership role. Proven expertise in Salesforce Sales Cloud, CPQ, and GTM systems integration. Deep operational experience in system support, QA, and incident management. Strong executive presence, communication, and stakeholder influencing skills. High level of business acumen and ability to align tech strategy with business goals. Ideal Traits Strategic thinker with a passion for customer-centric system design. Strong collaborator across technical and non-technical teams. Agile leader ready to scale operations in a hyper-growth, data-driven environment. Curious about using AI and automation to elevate system reliability and performance. Qualification : Bachelors degree in IT, Business, or a related field (Masters preferred).

Job Title: Solution Architect Robotics & Automation Location: Bengaluru Role and Responsibilities Engage closely with customers to understand their applications and translate requirements into detailed Solution Requirement Documents (SRD) for internal delivery. Conduct feasibility studies considering engineering constraints, system integration, ergonomics, unit economics, and process optimization. Design scalable, modular, and serviceable end-to-end automation solutions including factory layouts and workflow automation. Develop detailed solution architectures for automation systems (cells, lines), decomposing into hardware, software, and functional components. Analyze and optimize production processes using simulation tools, addressing bottlenecks to improve cycle times, throughput, and efficiency. Resolve robotic automation challenges such as part presentation, variability, path planning, precision, throughput, reliability, and safety compliance. Plan and manage project workflows, milestones, development, and testing cycles with a focus on process optimization and cycle time analysis. Create and implement test and validation frameworks for design, integration, performance, and safety based on simulation insights. Lead and collaborate with multidisciplinary teams (hardware, software, simulation) and communicate simulation outcomes effectively to customers. Provide ongoing technical guidance and support to customers throughout project lifecycles, tailoring solutions to operational needs. Oversee project planning, execution, and delivery ensuring alignment with customer expectations and production objectives. Skills and Experience Proven expertise in designing and delivering comprehensive robotic and automation solutions end-to-end. Skilled in creating scalable, modular, industry-agnostic system architectures enabling seamless production line integration. Experienced in leading multidisciplinary teams to successful solution delivery. Strong knowledge of warehousing, manufacturing, and assembly processes with an ability to customize solutions to diverse industries. Ability to troubleshoot complex technical issues and optimize performance using advanced simulation tools. Excellent communication skills, capable of explaining technical concepts and simulation results to both technical and non-technical stakeholders. Familiarity with PLCs, IPCs, sensors, IO devices, and communication protocols such as Modbus and Ethernet. Basic programming skills in Python, C++, or similar languages. Strong analytical and problem-solving aptitude with focus on production process optimization. Experience visualizing robotic work envelopes and motion constraints via simulation. Required Qualifications Bachelor s or Master s degree in Robotics, Mechatronics, Mechanical Engineering, Computer Science, or related field. Minimum 5 years experience in solution engineering or a similar role within industrial engineering. Proven customer-facing experience, preferably delivering solutions to large or Fortune 500 clients. Strong technical foundation in robotics, industrial machinery, and system-to-site integration. Demonstrated leadership in managing cross-functional teams and multiple projects. Excellent interpersonal and communication skills. Hands-on experience designing automation cells and systems. Additional Preferred Qualifications Master s degree in relevant discipline. 8-10 years of experience as a solution architect or similar senior role. Proficiency with factory simulation tools such as Siemens Plant Simulation, FlexSim, or equivalent. Credible project management experience. Familiarity with modern software development practices including Git and CI/CD pipelines. Qualification : Bachelors or Masters degree in Robotics, Mechatronics, Mechanical Engineering, Computer Science, or related field.

Job Title: Technology Management Location: Bengaluru Role Overview This role is focused on designing and building efficient IT processes and practices that empower all members of the organization to maximize productivity and achieve their goals. The emphasis is on pragmatic, user-friendly solutions that leverage IT infrastructure in a secure, sustainable, and seamless manner. Process implementation is driven by utility and convenience, not bureaucracy. Requirements in Practice Expertise in Microsoft Ecosystem: Deep knowledge of Microsoft Operating Systems and related product offerings. Designing and managing continuous workflows and connected experiences using Microsoft Apps, including Office 365 administration, Teams, OneDrive, and PC applications across organizational teams. Cloud & Collaboration Platform Management: Skilled in Azure and SharePoint policy design and governance for app and file sharing across users and organizations, to ensure streamlined, secure access to information. Hardware & Infrastructure: Comprehensive understanding of computer hardware components and peripherals. Ability to research and recommend optimal hardware configurations (laptops, PCs, workstations, servers, printers, conferencing systems, networks, etc.). Expertise in assessing product/service suitability based on support, cost, maintenance, upgradeability, and ecosystem richness. Vendor & Ecosystem Management: Proven ability to identify, negotiate, and maintain relationships with vendors across hardware, software, and services. A well-established vendor network is a strong advantage. Hands-On Setup & Troubleshooting: Proficient in hardware assembly, networking setup, and local server installations. Strong troubleshooting skills across hardware, connectivity, OS, and applications. IT Infrastructure & Security: Experience setting up Azure DevOps infrastructure and managing Active Directory user accounts and policies. Solid skills in network administration, asset management, network security (including Intune). Expertise in enabling remote workflows and remote desktop connectivity, including managing inter-office infrastructure across global locations (US, Europe). Must Have Understanding Of Computer hardware and workstation architectures. Office productivity tools and workflow automation. Network database, security device configuration, and user account policy management.

Job Title: IT Manager Location: Bangalore, India Experience: 12-15 Years Employment Type: Full-Time Role Overview: We are seeking a seasoned IT Manager with strong technical expertise and proven experience in managing IT infrastructure projects. The ideal candidate will lead data center migrations, cloud initiatives, networking, and enterprise infrastructure, ensuring robust, secure, and scalable IT operations. Key Responsibilities: Manage end-to-end IT infrastructure projects including data center migrations, cloud deployments (AWS, Azure, GCP), and networking upgrades. Oversee enterprise infrastructure ensuring high availability, security, and disaster recovery readiness. Lead cross-functional teams while coordinating multiple projects in fast-paced environments. Manage project budgets and implement cost control measures for large-scale infrastructure programs. Implement and adhere to best practices guided by ITIL, PMI, or PRINCE2 frameworks. Collaborate with cybersecurity teams to enforce security policies and controls. Utilize project management tools such as Jira, MS Project, and ServiceNow for effective tracking and reporting. Provide leadership and mentorship to technical teams, driving continuous improvement and operational excellence. Required Skills & Qualifications: 12-15 years of experience in IT infrastructure project management. Strong technical background in cloud platforms (AWS, Azure, GCP), data centers, networking, and enterprise systems. Solid knowledge of ITIL, PMI, or PRINCE2 frameworks. Proven experience in budget management and cost optimization. Deep understanding of cybersecurity principles, disaster recovery, and infrastructure resilience. Excellent communication, leadership, and stakeholder management skills. Hands-on experience with project tracking and service management tools like Jira, MS Project, ServiceNow, or equivalents. Preferred Qualifications: Certifications: PMP, ITIL, PRINCE2, AWS/Azure Cloud certifications (highly desirable). Experience with DevOps practices, automation, and Infrastructure as Code (IaC). Knowledge of hybrid cloud strategies and emerging infrastructure technologies.

Architect Infrastructure Solutions Location: Bangalore (Bengaluru) Experience: 8 to 12 Years Job Role: Infrastructure Solutions Architect Industry: IT Infrastructure & Cloud Services Job Summary: We are seeking a skilled Infrastructure Solutions Architect to design, document, and lead enterprise infrastructure projects, including virtualization, data center upgrades, migrations, and cloud integration. The ideal candidate will have hands-on experience with infrastructure technologies and the ability to deliver comprehensive design documentation and presentations. Key Responsibilities: Architect, design, and document enterprise infrastructure solutions including VMware virtualization, Nutanix, NetApp, EMC, and Windows Servers Develop high-level and low-level design diagrams, technical documentation, and detailed solution specifications Lead infrastructure upgrade, refresh, migration, and Hyper-Converged Infrastructure (HCI) projects Design and implement solutions for server, storage, backup, data center, high availability, disaster recovery, and business continuity Collaborate closely with cross-functional teams including server, network, architecture, operations, engineering, and project management Define and promote infrastructure best practices and standards Analyze existing infrastructure and recommend improvements for performance, cost efficiency, and scalability Prepare technical presentations and documentation using tools like Microsoft Visio and PowerPoint to communicate solutions, timelines, and costs Connect on-premises infrastructure with cloud technologies to enable hybrid solutions Required Skills & Qualifications: Bachelor s or Master s degree in Information Technology, Computer Science, or related field 8-12 years of experience in infrastructure architecture design, implementation, and support Minimum 5 years of experience as an infrastructure solutions architect in large enterprises Hands-on infrastructure engineering experience (5+ years) including data center design and migrations Strong expertise in virtualization platforms such as VMware and HCI technologies like Nutanix Deep knowledge of storage solutions including NetApp, EMC, and backup technologies like Rubrik and Zerto Experience managing Windows Servers and Active Directory environments Solid understanding of cloud technologies and automation tools Proficiency in creating detailed technical documentation and architecture diagrams Excellent communication, presentation, and problem-solving skills Lead impactful infrastructure transformation projects in a dynamic enterprise environment Collaborate with global teams and advance your skills in cloud and data center technologies Work on cutting-edge infrastructure solutions supporting business continuity and disaster recovery Qualification : Bachelors or Masters degree in Information Technology, Computer Science, or related field

Job Title: Project Manager Company: Cognite Location: Bengaluru (Rathi Legacy, Rohan Tech Park, Hoodi) Team: Global Strategic Services Project Management EMEA Employment: Full-Time | Hybrid About Cognite: Cognite is a global SaaS leader in AI-powered industrial digital transformation, known for its flagship products Cognite Data Fusion and Cognite Atlas AI. We serve heavy asset industries like Oil & Gas, Power, and Manufacturing, enabling data-driven operational efficiency and sustainability. Role Overview: As a Project Manager in Cognite s Global Customer Success (GCS) team, you will lead and coordinate digital transformation projects for customers in MENA and SEA regions. You will work closely with Data Scientists, Solution Architects, Domain Experts, and engineering teams to deliver impactful solutions. You serve as the vital link between customers and internal teams, managing project execution, risk, communication, and budgets. Typical Responsibilities: Lead and manage SaaS and software projects on a global scale. Coordinate across multiple stakeholders including customers, partners, and internal teams. Facilitate design thinking and workshops using tools like MIRO. Monitor project progress, risks, and communicate status to senior management. Implement governance frameworks to ensure compliance and success. Foster strong customer and partner relationships. Navigate complex stakeholder environments and resolve challenges. Support projects involving IoT, cloud solutions, machine learning, and AI applications. Travel as needed to support project goals. Requirements: Bachelor s or Master s degree in Engineering, Computer Science, Business, Math, or related field. 7+ years of SaaS or software project management experience at global scale. Proficient with project management tools like JIRA, Confluence, Azure DevOps, Trello, MIRO. Experience or consulting background in Oil & Gas or Manufacturing domain is a plus. Proven ability in risk management, stakeholder engagement, and team leadership. Comfortable working in ambiguous environments and adding structure to delivery. Excellent communication and presentation skills, including to executives. Willingness to travel internationally. Familiarity with IoT, cloud, AI/ML projects is advantageous. Work in a diverse, inclusive environment with 70+ nationalities. Modern hybrid workplace with flat hierarchy and direct decision-maker access. Join ambitious global projects with some of the best minds in the industry. Enjoy a culture emphasizing impact, ownership, and relentless innovation. Excited to lead digital transformation projects that shape the future of industry? Apply now to join Cognite s global community! Qualification : Bachelors or Masters degree in Engineering, Computer Science, Business, Math, or related field.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Senior Technical Project Manager Location: Bangalore Experience: 12 15 Years Company: Mphasis Job Summary The Technical Application Delivery Manager is responsible for overseeing the comprehensive delivery of software applications, ensuring alignment with business needs, technical requirements, and best practices. This role requires a combination of technical expertise, project management skills, stakeholder engagement, and leadership abilities to successfully drive application development and deployment across multiple teams. The candidate will collaborate closely with development teams, business analysts, infrastructure engineers, and stakeholders to ensure timely and high-quality delivery of software solutions. Years of Experience Needed 8+ years of experience in IT/application delivery At least 3-5 years in a leadership role Technical Skills Software Development Lifecycle (SDLC): Expertise in Agile, Scrum, and DevOps practices Cloud Technologies: Proficiency in AWS, Azure, or Google Cloud Platform (GCP) DevOps & CI/CD: Knowledge of Jenkins, GitHub Actions, Azure DevOps, Kubernetes, Docker, Terraform Application Architecture: Expertise in microservices, APIs, event-driven architecture, containerization Programming & Scripting: Familiarity with Java, .NET, Python, JavaScript, or other modern languages Database & Data Management: Understanding of SQL/NoSQL databases, data governance, and analytics CRM: Familiarity with Salesforce Project & Delivery Management Skills Experience in Agile project management, Jira, and Agile frameworks (Scrum, SAFe, Kanban) Expertise in budgeting, cost estimation, and financial planning for application development projects Stakeholder communication and executive reporting skills Vendor management and contract negotiation experience Soft Skills Leadership & Team Management: Ability to mentor teams and foster a culture of accountability and innovation Problem-Solving: Strong analytical skills for troubleshooting technical and process-related issues Collaboration: Excellent ability to work across cross-functional teams, including business and IT Decision-Making: Data-driven approach to prioritization and resource allocation Customer-Centric Mindset: Ensuring that applications align with business and user needs Key Responsibilities (KRA Key Result Areas) Project & Application Delivery Management Lead the planning, execution, and delivery of software applications, ensuring adherence to scope, budget, and timeline Define and manage application delivery roadmaps, aligning with business objectives and IT strategy Oversee software development lifecycle (SDLC) processes, including Agile, DevOps, and CI/CD pipelines Ensure effective risk management and mitigation strategies in application development projects Monitor project performance and take corrective actions to resolve issues proactively Stakeholder & Vendor Management Collaborate with business stakeholders to understand application requirements and translate them into technical solutions Serve as the primary contact point between IT teams, business units, and third-party vendors Manage vendor relationships, ensuring SLAs, contracts, and performance standards are met Communicate progress, challenges, and risks to senior management and stakeholders Technical Leadership & Architecture Oversight Work with architects and development teams to ensure scalable, secure, and high-performing application architectures Promote best practices in software engineering, security, and cloud adoption Provide technical guidance on integration, APIs, microservices, and data management Advocate for automation, DevOps, and cloud-native application development Team Management & Agile Coaching Lead and mentor development, QA, and DevOps teams to enhance technical proficiency and delivery efficiency Foster Agile and DevOps methodologies, ensuring collaboration and continuous improvement Conduct performance reviews and cultivate a culture of learning and innovation within the team Security, Compliance & Risk Management Ensure applications comply with cybersecurity policies, data protection regulations, and industry standards Collaborate with security teams to integrate security best practices into the SDLC Manage incident response plans for application-related issues and security breaches Continuous Improvement & Innovation Identify opportunities for process improvements, automation, and optimization in application delivery Stay updated with emerging technologies, frameworks, and trends in application development Drive digital transformation initiatives, including cloud migration and modernization Experience & Qualifications Educational Background: Bachelor s or Master s Degree in Computer Science, Information Technology, Engineering, or a related field Professional Experience: 8+ years of experience in IT/application delivery, with at least 3-5 years in a leadership role Proven experience in managing large-scale enterprise application development and deployment Strong background in cloud platforms (AWS, Azure, GCP) and DevOps methodologies Experience working in regulated industries (finance, healthcare, telecom) is advantageous Certifications Needed Project Management: PMP, PRINCE2, CSM (Certified Scrum Master), SAFe Agile Certification Cloud & DevOps: AWS/Azure/GCP Solutions Architect, Kubernetes, Terraform About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach, leveraging the exponential power of cloud and cognitive technologies. The company s Service Transformation helps enterprises modernize legacy environments, ensuring they stay ahead in a changing world. Equal Opportunity Employer Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regar...

Job Title: Senior Escalation Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. When you join Cloud Software Group, you are helping real people access cloud-based products that empower them to work from anywhere. Our team values passion for technology, courage to take risks, and empowering individuals to dream, learn, and build the future of work. Now is the perfect time to join us and be part of the next evolution in cloud technology! About This Team: We are the Advanced Support team, specializing in NetScaler and NetScaler Console products. As the highest level of support, we collaborate closely with LCM and Engineering teams to swiftly resolve customer issues and bugs, ensuring seamless operation of their environments. We work on complex, critical issues and ensure that our customers receive top-tier technical assistance. Job Description: The Senior Escalation Engineer is responsible for providing advanced technical support to customers facing critical, high-complexity issues. You will act as a liaison between customers, engineering teams, and product development, ensuring quick and effective resolution of customer problems. Your work will have a direct impact on the customer experience by resolving issues that are politically sensitive or technically intricate. Additionally, you will play a vital role in mentoring junior engineers and contributing to knowledge sharing within the team. Role Responsibilities: Advanced Technical Support: Independently resolve highly complex customer issues by using advanced troubleshooting skills. You will handle the most critical and politically sensitive customer situations and issues. Customer Communication: Defuse difficult customer situations through effective communication planning and follow-through, ensuring confident communication with customers at all levels. Collaboration with Engineering: Be an effective technical interface between the customer and the 3rd Level Engineering/Product Development teams, ensuring clear documentation and resolution. Technical Leadership: Act as an authority on Citrix Networking products and provide guidance and mentorship to less experienced colleagues. You will also contribute to writing complex technical articles and case studies for the knowledge base. Knowledge Sharing: Develop and review advanced technical training materials for both internal and external audiences on multiple products or components. On-call Rotation: Participate in a 24x7 on-call rotation to provide continuous support to customers. Problem Report Prioritization: Work with Engineering teams to prioritize product issues and provide timely feedback. Project Participation: Contribute as a collaborator or sub-team leader in various technical projects. Basic Qualifications: BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline. 7+ years of technical support experience in a large enterprise environment. In-depth networking knowledge, including: TCP / HTTP / SSL / DNS / WAN WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS, and other related internet protocols. Experience with Citrix Networking Products such as NetScaler, F5 BigIP, Cisco CSS, and others in load balancing, SSL VPN solutions, and web application firewalls. Experience with debugging tools and techniques, including dump files, network traces, and sniffers like Wireshark and tcpdump. Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies. Experience with security technologies such as SSL/TLS, VPNs, Firewalls, IDS/IPS. Experience with network monitoring tools such as PRTG, Obkio, Auvik, SNMP. Preferred Certifications: Citrix Certification or CCNA. Working knowledge of Virtualization/Cloud technologies like AWS, Azure, ESXi, or GCP. Impactful Work: At Cloud Software Group, you will work on solving complex, high-priority issues that directly impact customers worldwide. Continuous Learning: You'll have opportunities for growth and learning with exposure to cutting-edge technologies in a dynamic, collaborative environment. Supportive Culture: Our team values innovation, knowledge-sharing, and mentorship, ensuring everyone has the tools and opportunities they need to thrive. Equal Opportunity Employer: Cloud Software Group is committed to Equal Employment Opportunity (EEO) and complies with all applicable federal, state, and local laws that prohibit discrimination in employment. We consider all qualified applicants for employment without regard to race, color, creed, sex, gender identity, sexual orientation, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, protected veteran status, political activity, and other protected classifications. Qualification : BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline.

Introduction As a Customer Success Manager (CSM) for the IBM Apptio line of products, you will be responsible for ensuring customers have a successful experience using the products, providing ongoing support, monitoring their usage, and identifying opportunities for upselling or cross-selling. You will serve as the primary point of contact for a portfolio of customers, addressing any issues or questions they have and ensuring their overall satisfaction with the product. Your Role and Responsibilities Cloud Savings Program Management: Plan, execute, and track new and existing customer Cloud Savings Programs across AWS and/or Azure. Discount Management: Lead discussions and manage customer commitment-based discounts across all savings instruments. Customer Business Analysis: Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to create insightful reporting, dashboards, and savings programs. Operational Reviews: Perform analysis and present regular operational reviews to both customers and Apptio leadership. Collaborate with Global Teams: Work with an internal global team to grow a strategically important part of the Apptio business. Cross-Product Insights: Partner with other Apptio domain experts to combine the full suite of Apptio products, generating insights across a customer s total IT spend. Voice of the Customer: Be the voice of the customer, advocating for their requirements with Product and Engineering teams. Customer Relationship Management: Build and nurture strong relationships with customers, ensuring ongoing success and satisfaction. Required Education Bachelor's Degree Required Technical and Professional Expertise 5+ years of industry experience in relevant fields. Good understanding of Kubernetes and hold CKA Certification. Hands-on experience with a cloud vendor (AWS, Azure, or GCP), with certifications like AWS Practitioner or Azure AZ900. Proven ability to plan, execute, and track customer Cloud Savings Programs across CSPs. Deep knowledge of rate optimization at AWS (e.g., Savings Plans, Reserved Instances). Track record of increasing FinOps maturity within customer environments. Demonstrated ability to break down complex problems into sub-tasks and track outcomes effectively. Experience in customer-facing roles such as consulting, customer success, or equivalent. Proven ability to lead discussions and manage customer s commitment-based discounts across various savings instruments. Skilled at analyzing customer business objectives and using the Apptio Cloudability / Kubecost platform to build reporting, dashboards, and savings programs. Excellent communication skills both verbal and written across technical and non-technical contexts. Preferred Technical and Professional Experience AWS Certified Solution Architect - Associate or higher (or equivalent knowledge). Strong relationship-building skills with both customers and co-workers. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations. About the Business Unit IBM Software integrates core business operations with intelligence, from machine learning to generative AI, helping organizations become more responsive, productive, and resilient. IBM Software aids clients in putting AI into action to create real value with trust, speed, and confidence. It is instrumental in fields such as digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to leverage data, as AI's value is directly tied to the quality of data. IBM s AI and data platform scales and accelerates the impact of AI with trusted data and provides leading capabilities to train, tune, and deploy AI across business. IBM s hybrid cloud platform offers one of the most comprehensive approaches to development, security, and operations across hybrid environments, providing a flexible foundation for leveraging data, wherever it resides, to integrate AI into business processes. If you are passionate about driving customer success and want to play a key role in helping organizations optimize their cloud savings and accelerate their digital transformation, join IBM Apptio and be part of our dynamic, innovative team. This job description outlines the essential responsibilities and qualifications for the Customer Success Manager (CSM) - Apptio Products role, offering an excellent opportunity for professionals interested in cloud savings, customer success, and strategic growth.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Job Title: GRC Specialist Location: Bangalore (On-site; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the Role Governance Risk and Compliance Specialist (GRC Specialist) We're looking for a candidate with 2-4 years of relevant experience. Key Responsibilities: Define, implement, and maintain the Information Security Management System (ISMS) and Privacy Information Management System (PIMS). Plan and execute periodic risk assessments. Work directly with the business units to facilitate risk assessment and risk management processes. Define, Review and Maintain the organizational information security policies, processes, procedures and control framework to ensure it is adequate to address the emerging risks due to changing environment, technology and legal requirements. Align customer and internal information security objectives to the ISMS and PIMS. Monitor and fulfill client contractual (MSA) information security and privacy obligations. Monitor and fulfill legal obligations related to protection of personal information across different jurisdictions like GDPR, CCPA. Prepare metrics based periodic reports and dashboards with support from the stakeholder functions for management review. Liaise with security vendors, suppliers, service providers and external resources for new security tools for improving security. Lead the Information Security audits / assessments / remediation and present key risks to the management. Perform the Third party Risk Assessment of Critical Vendors. Conduct Information Security and Privacy awareness and training programs for the employees as part of their induction and regular awareness. Oversee information security and privacy incident management process for incident reporting, containment, resolution and root cause analysis. Plan and coordinate BCP and DR tests. Setup guidelines for secure coding practices. Recommend security and privacy controls based on people, process and technology approach and industry best practices. Identifying solutions or writing automation scripts for solving regular tasks or optimizing processes. SOC Monitoring Activities such as. Firewall, Vulnerability, Inspector, Guarduty etc. Log Review, Incident Handling & Compliance adherence. Qualifications: Good understanding of information security compliance requirements like ISO27001, SOC2, CSA STAR and Privacy requirements like BS10012 & ISO27701. Good understanding of legal obligations towards protection of personal information across different jurisdictions like GDPR, CCPA, etc. Experience in creating and auditing security and privacy best practices and implementation of security and privacy principles across organization, to meet business goals along with customer and regulatory requirements. Experience implementing security and privacy controls for cloud platforms like AWS, Azure. Experienced in solving Audit and Regulatory Issues. Experience in auditing MDM, SSO solutions, AWS (Cloud Infra), Firewall, WAF, DLP etc. Good at solving information security compliance challenges by recommending solutions and best practices. Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

What makes us a great place to work: We are proud to be consistently recognized as one of the world's best places to work with our One Bain culture, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents. Who you ll work with: You will join our Process Excellence team within our Enterprise Technology practice, serving end-to-end technology and digital transformations for our priority clients. You can look forward to being embedded in teams consisting of other driven and curious Bain staff, working alongside other teams on technology delivery, architecture, design, and software development, among others. With this uniquely diverse group, you will serve leading companies in every industry, helping them to define and implement business transformations. What you'll do: Mission Responsible for supporting the new ERP guild Manage a cross-functional team in the delivery of services, solutions & products on time and under/ at budget Develop processes that ensure business risks are evaluated, understood, and factored into client solutions and services Prepare and present ERP strategy and implementation capabilities alongside Bain partners to bid on large-scale ERP transformation cases Essential Functions Leadership & people management: Mentor a high-performing technical team capable of delivering ERP transformations Manage staffing of ERP Guild talent including allocating the correct technical expertise to match case requirements Implement financial strategies that align with project goals & contribute to overall org. Success Leverage technical expertise to enhance the team's market positioning and competitiveness Stay up to date on industry trends and emerging technologies to ensure the ERP team remains innovative and competitive Project management: Implement effective risk management strategies to mitigate potential issues Collaborate with key stakeholders, including executives, department heads, and end-users, to understand business requirements and expectations as needed Manage the day-to-day project interface with your technical expert team, the general consulting team, and the client Prepare and finalize project deliverables, including reports, workshop materials, and business proposals Engage in project and wider program/framework management activities, such as reviewing and maintaining project plans, actions, and risk logs; scheduling and leading project meetings; and documenting and following up on agreed actions About you: Education Required: Bachelor s Degree in Computer Science, Project Management, Management Information Systems preferred Preferred: MBA or Master s level degree, courses in digital/tech transformation Experience 4+ years of experience in tech / digital transformations involving ERP strategy, business process redesign, and implementation Preferred experience working in Healthcare or Hospital industry Experience in managing large-scale end-to-end ERP implementation programs Ability to explain in detail Oracle Healthcare processes for Finance, Procurement and Supply Chain etc. Experience working with multiple vendors and knowledge of software delivery practices (e.g. Agile) Fluency in English (written and spoken) Knowledge, skills, and abilities Significant experience with ERP platforms; managing delivery for an ERP roll-out program, including proficiency in designing and architecting ERP solutions Strong technical skills in relevant technologies such as SQL, database management systems, cloud platforms (AWS, Azure), and programming languages Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements Familiarity with working at a senior level within large organizations, able to build credibility and trust with key clients while leveraging change management techniques to assist the client in sustaining the changes driven by the ERP transformation Willingness and readiness to travel abroad, accounting for approximately 80% of the time Strong verbal and written communication skills combined with strong interpersonal skills for effective collaboration. Organizational and problem-solving skills are essential for successful client engagements Effective collaboration skills to manage a cross-functional team of experts and digital consultants, fostering collaboration, providing guidance, and ensuring successful execution of project tasks and objectives

What Makes Us a Great Place to Work: At Bain & Company, we are consistently recognized as one of the world's top employers, thanks to our One Bain culture, which celebrates diversity, inclusion, and social responsibility. We proudly hold the #1 spot on Glassdoor's Best Places to Work list and have maintained a top four ranking for the last 13 years. We believe that collaboration, diversity, and inclusion are the cornerstones of building exceptional teams. We focus on hiring individuals with exceptional talent and potential, creating an environment where you can grow both professionally and personally. We are publicly recognized by Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign as a top employer for diversity, inclusion, women, LGBTQ employees, and parents. Who You ll Work With: You will be joining our Process Excellence team within the Enterprise Technology practice, focusing on end-to-end technology and digital transformations for priority clients. As part of this team, you will collaborate with driven, curious Bain staff and work alongside teams in technology delivery, architecture, design, and software development. Your role will involve engaging with leading companies across various industries, helping them define and implement their business transformations while learning from a diverse, innovative team. What You ll Do: Mission In this role, you will be responsible for supporting the new ERP guild, managing a cross-functional team that delivers services, solutions, and products on time and within budget. You will develop processes to evaluate, understand, and mitigate business risks in client solutions, while preparing and presenting ERP strategy and implementation capabilities alongside Bain partners for large-scale ERP transformation projects. Essential Functions Leadership & People Management: Mentor a high-performing technical team capable of delivering ERP transformations successfully. Oversee staffing within the ERP Guild, ensuring the right technical expertise is allocated to each case. Implement financial strategies aligned with project goals, contributing to the overall organizational success. Leverage technical expertise to improve the team's market positioning and competitiveness. Stay current on industry trends and emerging technologies to keep the ERP team innovative. Project Management: Implement risk management strategies to mitigate potential issues during the project lifecycle. Collaborate with key stakeholders, including executives, department heads, and end-users, to understand and meet business requirements. Manage the day-to-day project interface between your technical team, the general consulting team, and the client. Prepare and finalize project deliverables, including reports, workshop materials, and business proposals. Engage in broader program management activities, such as reviewing and maintaining project plans, actions, and risk logs, leading project meetings, and following up on agreed actions. About You: Education: Required: Bachelor s degree in Computer Science, Project Management, or Management Information Systems. Preferred: MBA or Master s degree with courses in digital/tech transformation. Experience: 8+ years of experience in tech/digital transformations involving ERP strategy, business process redesign, and ERP implementation. Preferred: Experience in the Healthcare or Hospital industry. Experience managing large-scale ERP implementations (preferably SAP). Expertise in explaining S/4 or Oracle Healthcare processes for Finance, Procurement, Supply Chain, etc. Experience working with multiple vendors and understanding Agile software delivery practices. Fluency in English (both written and spoken). Knowledge, Skills, and Abilities: ERP platforms expertise (e.g., SAP, S4/HANA), with proficiency in designing and architecting ERP solutions. Strong technical skills in relevant technologies, including SQL, database management systems, cloud platforms (AWS, Azure), and programming languages. Proven experience in managing scope, quality, and issues while delivering projects within budget and on time. Ability to work at a senior level within large organizations, building credibility and trust with key clients while using change management techniques to ensure sustainable ERP transformation outcomes. Willingness to travel abroad, accounting for approximately 80% of the time. Strong verbal and written communication skills, with a focus on effective collaboration. Exceptional organizational and problem-solving skills to ensure successful client engagements. Proven collaboration skills to manage a cross-functional team of experts and digital consultants, fostering cooperation, guidance, and ensuring successful execution of project tasks and objectives. Why Bain & Company: At Bain, we believe the success of our team is driven by a workplace that encourages personal and professional growth. We offer an environment where you can work alongside talented individuals, contributing to meaningful projects and making a real impact. Bain's commitment to diversity, inclusion, and collaboration creates a culture that empowers you to be your best. If you're ready to lead transformative ERP projects and help shape the future of our clients, Bain & Company is the place for you.

Job Overview As a Cloud Revenue Operations & Transformation Analyst at IBM, you will be the primary point of contact for all Cloud billing-related inquiries from internal teams and external clients. Your role will focus on ensuring accurate client billing and revenue recognition by streamlining the end-to-end (E2E) quote-to-revenue process, including quoting, order management, billing, and provisioning. This involves working closely with sales, finance, Cloud BSS (Billing Support Systems), and product management teams to deliver operational excellence and ensure accurate, timely billing and revenue recognition in line with cloud consumption models. Key Responsibilities 1. Ordering and Contract Management Collaborate with the IBM Q2C (Quote to Cash) team to ensure data accuracy and governance throughout the quoting and billing process. Work with sales to support quote creation, approvals, and deal structuring for non-standard contracts. Evaluate sales requests to ensure contract terms are supported with Cloud GTM and BSS product management. 2. Billing and Invoicing Monitor usage-based billing for Cloud services, including subscriptions and Enterprise Savings Plans. Validate and reconcile billing data to ensure accuracy and timely invoicing. Address customer billing inquiries and resolve disputes. Reconcile invoices with cloud consumption, contracts, and BSS systems. 3. Cloud Consumption and Provisioning Oversight Monitor cloud consumption data and align it with client contracts. Oversee provisioning activities, troubleshoot activation or setup issues. Provide insights into consumption trends and offer optimization recommendations. Collaborate with product management, client success managers, and BSS analytics to address billing impacts. 4. Reporting and Analytics Generate reports on key metrics, billing performance, and cloud consumption. Identify performance gaps and alert sales and client success teams. Provide recommendations for improving revenue recognition and operational efficiency. Track concessions, credits, and manual adjustments affecting revenue. 5. System and Data Inputs Manage reconciliation for non-ESP (Enterprise Savings Plan) commercial models like DSW, CFTS, IMS. Conduct post-contract model migration audits for pricing. Analyze and improve E2E workflows, particularly system integrations between pipeline, quotes, orders, BSS, and billing applications. Provide recommendations for system enhancements to resolve process gaps. 6. Collaboration and Optimization Partner with cross-functional teams such as Finance, BSS, Client Success Managers, and Sales to align on billing transformation objectives. Ensure compliance with revenue recognition rules and timelines. Identify gaps in processes and implement improvements to enhance efficiency, accuracy, and scalability. Required Qualifications Education: Bachelor's Degree in a relevant field. Skills & Experience: Strong understanding of cloud consumption and provisioning processes. Proficiency in quoting, entitlement, and billing applications. Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to engage both Cloud and IBM stakeholders. Preferred Qualifications Education: Master's Degree in a relevant field. Skills & Experience: Ability to learn and configure quoting and billing applications. Strong attention to detail and organizational skills.