Collection Management Jobs in Bengaluru
1324 Jobs Found
General Manager Healthcare RCM Operations
Getix Health
General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.
Senior Ar Associate
Getix Health
Senior AR Associate Category: Executive | Type: Full-Time | Location: Bangalore Job Overview We are seeking a Senior AR Associate with strong expertise in Accounts Receivable (AR) and denial management. The ideal candidate will handle complex AR scenarios, ensure timely resolution of claims, and maintain high-quality standards while working closely with clients and insurance companies. Key Responsibilities Claims Resolution: Contact insurance companies to clarify denials, underpayments, and other claim-related issues. AR Management: Manage multiple denials, appeals, AR follow-ups, and refiling to ensure timely resolution. Performance Standards: Consistently meet high quality and productivity standards. Client Relations: Understand client requirements and absorb client-specific business rules and medical billing cycles. Communication: Maintain strong communication skills with a neutral accent for professional interactions. Collaboration: Work from the office and collaborate effectively with cross-functional teams. Skills & Competencies Expertise: Thorough knowledge of AR cycles, denial management, and appeals. Analytical Thinking: Strong problem-solving skills and high attention to detail. Adaptability: Ability to adapt to client-specific processes and maintain a proactive work approach. Communication: Excellent verbal and written communication skills.
Finance Specialist
Blueoptima
Position: Finance Specialist Job Type: Full-Time Location: Bangalore Department: Finance About BlueOptima: BlueOptima s vision is to become the global reference for optimizing the performance of software engineers across all industries. We provide industry-leading objective metrics in software development, empowering large organizations to deliver better software, faster, and at a lower cost using groundbreaking technology. With headquarters in London and offices in Mexico, India, and the USA, we ve consistently doubled our headcount and revenue year over year, with no external investment. Our diverse team of 115+ employees comes from over 34 nationalities and speaks more than 25 languages. We promote an open-minded environment and encourage every individual to create their own success story within this high-performance atmosphere. Job Description: We are looking for a Finance Specialist to join our Finance team in Bangalore. Reporting to the Finance Manager, this role will be a key part of the day-to-day financial operations and accounting of the business. You ll be working closely with the finance team and other departments to ensure the timely and accurate delivery of financial data, as well as helping to evolve our financial processes. Key Responsibilities: Finance Operations Management: Oversee the day-to-day operations of the finance team, including managing Accounts Payable (AP), Accounts Receivable (AR), and payroll across all locations. Accounts Payable & Receivable: Ensure timely and accurate payments of dues and collections from customers. Handle vendor invoicing, reconciliations, and communications. Payroll Management: Take ownership of the payroll process, ensuring timely and accurate processing across all locations. Be the go-to person for payroll-related queries from employees. Cross-Functional Collaboration: Work closely with finance consultants and internal teams across various locations on accounting and compliance topics. Month-End & Year-End Closures: Assist with month-end and year-end closures, ensuring books are closed accurately and on time. Audit Support: Provide assistance during local and group audits, ensuring that all financial documents are accurate and comply with regulations. General Ledger (GL) & Reconciliation: Review and maintain GL accounting, perform balance sheet reconciliations, and conduct variance analysis for cost and revenue items. Process Improvements: Review existing financial processes and provide suggestions for improvements to increase efficiency and effectiveness. Global Finance Projects: Gain exposure to global finance projects, working across functions to enhance learning and development opportunities. Qualifications: Essential Requirements: Education: Bachelor's/Master s in Accounting & Finance (e.g., BCom, MCom, MBA). CA Inter cleared is a plus. Experience: Minimum 3-4 years of experience handling AP, AR, and payroll processes. Accounting Fundamentals: Solid understanding of basic accounting principles and financial processes. Taxation Knowledge: Understanding of taxation concepts, such as GST, TDS, and sales tax/VAT. Technical Skills: Proficient in spreadsheet tools (e.g., Excel) and presentation software (e.g., PowerPoint). Cloud-Based Accounting Tools: Experience with cloud-based accounting tools such as Zoho, Xero, QuickBooks, etc. Multi-Region, Multi-Currency Setup: Experience working in a multi-region, multi-currency environment is a plus. Taxation Experience: Experience reviewing and handling sales tax/VAT for the US/UK is an added advantage. At BlueOptima, you ll have the opportunity to make a significant impact on our financial operations while working in a dynamic and fast-growing global company. You ll gain exposure to cross-functional collaboration, global finance projects, and the chance to continuously develop your skills in a high-performance environment. Qualification : Bachelor's/Masters in Accounting & Finance (e.g., BCom, MCom, MBA)
Engineering Manager, Collections
Postman
Engineering Manager, Collections Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, enabling over 40 million developers and 500,000 organizations, including 98% of the Fortune 500, to design, test, and collaborate on APIs efficiently. Founded in Bengaluru and headquartered in San Francisco, Postman simplifies the API lifecycle to help teams build better APIs, faster. The Opportunity The Collections team is at the heart of Postman s platform, enabling seamless API collaboration for millions of users. We manage tier-0/1 critical systems handling ~21M requests daily, supporting pillars like API development, testing, prototyping, discovery, distribution, and change management. We are seeking an experienced Engineering Manager to take Collections to the next level leading technical strategy, scaling systems, improving user experience, and growing a high-performing team. This role combines technical leadership, people management, and product vision, directly impacting Postman s growth and user engagement goals. Key Responsibilities Leadership & Team Development Grow and mentor engineers, aligning career growth with business goals. Participate in recruiting, hiring, and onboarding top engineering talent. Define and measure team performance with clear OKRs and real-time feedback. Technical & Strategic Ownership Drive engineering strategy and roadmap for the Collections team. Lead design and code reviews, ensuring high standards across frontend and backend systems. Ensure product reliability, performance, security, and 99.99% availability. Prioritize multi-quarter roadmaps while balancing technical constraints and business needs. Collaboration & Cross-functional Impact Partner with Product, Design, and Engineering teams to deliver a unified, high-quality API collaboration experience. Champion operational and customer excellence through incident management, performance monitoring, and UX issue resolution. About You Experience & Skills Bachelor s degree in Computer Science or equivalent practical experience. 7+ years of software development experience (C, C++, Java, JavaScript, NodeJS). 3+ years in technical leadership roles building impactful products. 2+ years in people management. Experience with microservices architecture and scalable systems. Exceptional written, verbal communication, and stakeholder management skills. Empathetic, collaborative, and committed to creating a positive team culture. Nice-to-Have Experience building customer-focused products at scale. Familiarity with standardizing engineering processes in a growing organization. Flexible hybrid work model with a collaborative and inclusive team. Full medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend. Wellness programs, team-building events, and donation-matching initiatives. Opportunities for growth, ownership, and making a measurable impact on Postman s global platform. Our Values Curiosity: Explore boldly and innovate. Transparency: Communicate openly about successes and failures. Focus: Align work with Postman s larger vision. Inclusion: Every team member s voice matters. Excellence: Deliver high-quality products and experiences. Qualification : Bachelors degree in Computer Science or equivalent practical experience
Collections Executive
Zolve Innovations
Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field
Quality Leader
Avin Systems
Quality Leader Location: Bangalore Experience: 8 12 Years Education: B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline Job Summary We are looking for an experienced Quality Leader to drive software and process quality across embedded systems projects, with a focus on ASPICE, CMMI, and Functional Safety standards. The ideal candidate will have deep expertise in quality systems, metrics-driven process evaluation, and project lifecycle management. This role is instrumental in ensuring that project deliverables meet the highest standards of quality, safety, and compliance especially within the automotive domain. Key Responsibilities Process Monitoring & Compliance Ensure adherence to defined processes (ASPICE 3.1/4.0, CMMI, ISO standards) across multiple projects. Identify and report non-compliance issues and drive corrective/preventive actions (CAPA). Conduct process audits and facilitate project quality gate reviews. Data Collection & Metrics Analysis Collect project and process data to derive key quality metrics (e.g., defect density, review efficiency, process compliance scores). Perform root cause analysis (RCA) for quality issues and implement improvement actions. Tool and System Oversight Manage configuration management systems and defect/issue tracking tools. Work closely with development and testing teams to ensure tool usage aligns with defined processes. Process Definition & Improvement Define, maintain, and continuously improve the organization s Quality Management System (QMS). Contribute to functional safety and cybersecurity process definition (e.g., ISO 26262, ISO 21434). Promote a culture of quality and continuous improvement through training, mentoring, and awareness programs. Required Skills & Experience 8 12 years of experience in quality assurance or process management in embedded software projects. In-depth knowledge of ASPICE (3.1/4.0), CMMI, and SDLC models such as V-Model, Agile/Scrum. Experience with software quality metrics, root cause analysis, and CAPA processes. Familiarity with defect tracking and configuration management tools (e.g., Jira, IBM Rational, Git, SVN). Understanding of software quality factors, process audits, and measurement techniques. Exposure to Functional Safety (ISO 26262) and QMS process definition. Working knowledge of at least one programming language (C, C++, Python, etc.) to understand software deliverables from a quality perspective. Preferred / Added Advantage Experience in the automotive domain, including compliance with industry-specific safety and cybersecurity standards. Involvement in certification or appraisal processes (e.g., ASPICE assessments, CMMI appraisals). Knowledge of ISO 21434 (Automotive Cybersecurity). Lead quality transformation initiatives across cutting-edge embedded projects. Collaborate with top-tier automotive and industrial clients. Play a strategic role in shaping process excellence and organizational quality culture. Competitive compensation and a platform for professional growth. Qualification : B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline
Associate Credit Operations
Bright Money
Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.
Manager -accounts
Brigade Enterprises Ltd
Job Title: Manager Accounts Location: Bangalore Department: Brigade Plus Accounts Employee Type: Permanent Experience Required: 3 7 years Primary Responsibilities Oversee and analyze customer usage data to derive actionable insights for client engagement and satisfaction. Manage day-to-day relationships with existing clients, ensuring high levels of client satisfaction and service delivery. Coordinate across teams to ensure timely and accurate account maintenance, reporting, and issue resolution. Handle multiple account management projects simultaneously, ensuring attention to detail and adherence to deadlines. Serve as the primary point of contact for clients, presenting updates and influencing key stakeholders, including executive and C-level contacts. Monitor key account metrics and develop strategies for account growth, recovery, and long-term relationship management. Required Skills & Competencies Core Accounting Skills: Account Management & Coordination Account Administration & Preparation Record Keeping & Maintenance of Accounts Account Recovery & Planning Accounting Supervision Soft Skills: Leadership & Collaboration Strong communication and stakeholder management Ability to prioritize and multitask in a dynamic environment Analytical Skills: Data collection, tracking, and analysis Financial reporting and decision-making support Educational Qualifications Bachelor s or Master s degree in Commerce: B.Com / M.Com Knowledge Requirements Economics & Accounting: Principles and practices of financial reporting, banking, and market analysis Mathematics: Proficiency in statistics, algebra, and data interpretation Administration & Management: Strategic planning, resource allocation, and organizational coordination Qualification : Bachelors or Masters degree in Commerce
Team Leader- Marketing
Bajaj Capital
Position: Team Leader Marketing Location: Bangalore Department: IPC Marketing Function: Business Development Entity: Bajaj Capital Insurance Broking Ltd. Number of Positions: 1 Company Overview Bajaj Capital Insurance Broking Limited (BCIBL) is a licensed insurance broker (License No. 241, Code CB042/02), registered under the Companies Act, 1956. Since its inception in 2004, BCIBL has been a trusted name in the insurance broking industry, serving over 600,000 clients nationwide. The company offers a comprehensive portfolio of both life and general insurance products, backed by regulatory compliance and a customer-first approach. Role Summary We are looking for a proactive and results-driven Team Leader Marketing to manage on-ground data collection operations and ensure effective lead generation through field teams. The ideal candidate will have team management skills and be comfortable working in a target-oriented environment. Key Responsibilities Supervise and coordinate all data collection and lead generation activities Ensure achievement of daily/weekly targets by data surveyors Maintain high-quality lead databases for tele-calling and follow-up teams Ensure manpower availability and scheduling for consistent field operations Compile, review, and submit MIS reports to the Head Office on time Motivate and guide team members to optimize performance and efficiency Qualifications & Requirements Minimum Qualification: 12th pass (+2 and above) Strong verbal communication skills, with fluency in Kannada (mandatory) Ability to lead field teams and ensure execution of on-ground marketing activities Basic understanding of data entry, MIS reporting, and lead management Prior experience in field marketing or survey coordination is a plus Lead a high-energy field team at one of India's most reputable insurance brokers Gain valuable leadership experience in on-ground marketing and data operations Contribute to the company s growth by playing a key role in lead generation and market outreach
Senior Manager Data Science, Data Modelling & Analytics
Merkle B2b
Job Title: Senior Manager Data Science, Data Modelling & Analytics Location: Bengaluru Department: Insights & Analysis About the Role: As a Senior Manager, you will lead a team of data scientists and analysts, driving the development and deployment of advanced analytics solutions that enable data-driven decision-making. This role blends strategic leadership with hands-on technical expertise, playing a critical part in delivering impactful insights and analytics across the organization. Key Responsibilities: Hands-On Technical Contribution: Design, develop, and deploy advanced machine learning models and statistical analyses to address complex business challenges. Utilize Python, R, SQL, and other tools to manipulate data and build predictive models. Manage end-to-end data pipelines including collection, cleaning, transformation, and visualization. Collaborate with IT and data engineering teams to integrate analytics solutions into production environments. Provide thought leadership on analytics solutions and metrics aligned with business needs. Team Leadership & Development: Lead, mentor, and manage a team of data scientists and analysts, fostering collaboration and innovation. Guide career development, conduct performance evaluations, and promote skill enhancement. Encourage continuous learning and adoption of best practices in data science methodologies. Strategic Planning & Execution: Collaborate with senior leadership to define and execute data science strategy aligned with business goals. Identify and prioritize high-impact analytics projects that deliver business value. Ensure timely and quality delivery of analytics solutions balancing scope and resources. Client Engagement & Stakeholder Management: Act as primary point of contact for clients, translating business challenges into data science solutions. Lead client presentations, workshops, and discussions, effectively communicating complex analytical concepts. Build and maintain strong client relationships, managing expectations and deliverables. Deliver regular reports and dashboards to senior management and stakeholders. Bridge communication between technical teams and business units to align analytics initiatives with organizational objectives. Cross-Functional Collaboration: Work closely with Business Intelligence, Market Analytics, and Data Engineering teams to integrate analytics into business processes. Translate complex insights into actionable recommendations for non-technical stakeholders. Facilitate data-driven workshops and presentations across the organization. Collaborate with support functions to provide timely leadership updates on operational metrics. Governance & Compliance: Ensure compliance with data governance policies and data privacy regulations (e.g., GDPR, PDPA). Implement best practices for data quality, security, and ethical analytics use. Stay abreast of industry trends and regulatory changes affecting data analytics. Qualifications: Education: Bachelor s or Master s degree in Data Science, Computer Science, Statistics, Mathematics, or related field. Experience: 12+ years in advanced analytics, data science, data modelling, machine learning, or related fields. 5+ years in leadership roles managing analytics teams and projects. Experience in BFSI, Hi-Tech, Retail, or Healthcare industries preferred. Experience with media data is a plus. Technical Skills: Proficiency in Python, R, SQL. Experience with data visualization tools like Tableau, Power BI. Familiarity with big data platforms (Hadoop, Spark) and cloud services (AWS, GCP, Azure). Strong knowledge of machine learning frameworks and libraries. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal abilities. Ability to influence and drive organizational change. Strategic thinker focused on business outcomes. Desirable Expertise: Advanced Analytics Techniques: Descriptive Analytics: Statistical analysis, data visualization. Predictive Analytics: Regression, time series forecasting, classification, market mix modelling. Prescriptive Analytics: Optimization, simulation modelling. Text Analytics: NLP, sentiment analysis. Machine Learning Techniques: Supervised Learning: Linear/logistic regression, decision trees, random forests, gradient boosting, SVMs. Unsupervised Learning: Clustering, PCA, anomaly detection. Reinforcement Learning: Q-learning, deep Q-networks. Generative AI & Large Language Models (Good to Have): Experience with GPT, Gemini, LLAMA, etc. for text generation, summarization, conversational agents. Hyperparameter tuning, prompt engineering, embeddings, fine-tuning. Additional Skills: Proficiency with Tableau or Power BI (advanced visualization). Strong data management, structuring, and harmonization skills.
Lead - Billing & Planning
Zetwerk Manufacturing Businesses Pvt. Ltd.
Job Title: Lead Billing & Planning Location: Bangalore Domain: Railways About Zetwerk Zetwerk is the world s largest custom manufacturing network, transforming digital designs into physical products. We serve a wide spectrum of industries from steel pipes and aircraft engine components to apparel and consumer electronics through thousands of manufacturing partners offering capabilities such as metal fabrication, CNC machining, plastic injection molding, 3D printing, and aluminum die castings. Our technology-driven approach ensures faster production, competitive pricing, and world-class quality with end-to-end transparency. We are redefining manufacturing and need game changers to lead this transformation. At Zetwerk, we offer you a dynamic environment to grow your career, innovate collaboratively, and make a real impact. We invest in our people so they can deliver the best for our customers and for themselves. Roles & Responsibilities Develop detailed plans and schedules for all project deliveries, coordinating multi-disciplinary teams to ensure productivity and progress tracking. Prepare requirement documents, meeting minutes, and management presentations; conduct regular target appraisals. Create variance reports, including Schedule Variance and Cost Variance using Earned Value Management (EVM), to analyze project deviations. Monitor critical path activities in project schedules and advise project management on potential risks and mitigation. Ensure timely and accurate billing with complete supporting documentation. Prepare and submit monthly sales and collection plans. Maintain cost compliance within budget and strive to improve profit margins. Job Requirements Minimum 5 years of hands-on experience in project planning, scheduling, budgeting, and cost control. Proficiency in project management software tools such as Primavera P6 and Microsoft Project. Educational Qualification: B.E./B.Tech or Diploma in Civil Engineering. Strong knowledge of project tracking and control techniques, particularly Earned Value Management (EVM). Excellent organizational, analytical, and problem-solving skills. Effective communication and coordination abilities to collaborate across cross-functional teams. Qualification : B.E./B.Tech or Diploma in Civil Engineering.
Finance Associate - R2r Function
Limechat
Job Title: Finance Associate R2R Function Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is on a mission to revolutionize conversational commerce by enabling human-like AI interactions on WhatsApp. As part of Y Combinator s W21 batch, we re already powering customer journeys for 300+ leading brands like HUL, ITC, Wow Skin Science, Piramal Health, and Snitch. With rapid expansion into enterprise verticals like BFSI, Healthcare, and Retail, LimeChat is at an exciting growth inflection point. If you re someone who thrives in ownership-driven, high-performance environments, join our elite team and make a lasting impact. Role Overview We're hiring a Finance Associate (R2R Function) to own collections, reconciliations, and client payment compliance. This is a high-ownership role ideal for someone with sharp communication skills, a grasp of legal procedures in finance, and a proactive mindset. Key Responsibilities Collections Management Proactively reach out to clients with overdue accounts to negotiate and secure payments. Offer solutions and manage sensitive situations tactfully. Account Reconciliation Reconcile client accounts regularly, identify variances, and coordinate resolution with both internal teams and customers. Client Communication Serve as the go-to person for all payment-related queries. Communicate payment terms, reminders, late fees, and escalations clearly and professionally. Reporting & Documentation Maintain detailed logs of collection efforts, interactions, and legal actions. Generate weekly and monthly reporting dashboards on receivables. Process Optimization Suggest and implement improvements to streamline collection workflows, minimize risk, and reduce DSO (days sales outstanding). Legal Enforcement Draft, issue, and follow up on legal notices for payment defaults. Coordinate with legal counsel to ensure regulatory compliance and appropriate escalation. Must-Have Qualifications 1+ years of experience in collections, accounts receivable, or client finance preferably in a SaaS or tech-driven organization. Strong grasp of collections law, including issuing notices and handling delinquent accounts professionally. Excellent verbal and written communication skills. High attention to detail and strong documentation habits. Proficiency in Excel/Google Sheets and comfort with basic finance tools. Bachelor s degree in Finance, Accounting, Business, or a related field. Bonus Skills Experience with accounting software (e.g., QuickBooks, Zoho Books, Tally, or similar) Knowledge of Indian taxation (GST, TDS) and compliance basics Familiarity with legal documentation processes in finance Unlimited Paid Time Off & Sick Leave Flexibility to recharge and stay balanced. Free Meals & Snacks Fuel your productivity. Subsidized Fitness Membership Stay healthy and energized. Pet-Friendly Office Bring your dog or cat to work! Annual Company Retreats Celebrate wins and build connections. Qualification : Bachelors degree in Finance, Accounting, Business, or a related field.
Operations Finance Specialist
Shopup
Operations Finance Specialist Location: Bengaluru, India Company: ShopUp HQ Role Overview We are looking for a detail-oriented and analytical Operations Finance Specialist to support our business operations with robust financial planning, analysis, and cost control. You will work closely with operations, procurement, and senior management teams to drive financial efficiency, ensure accuracy, and enable strategic decision-making. Key Responsibilities Data Collection & Validation: Gather financial data from various business and cross-functional teams. Validate data related to Sales, COGS, Damages, Non-claimable items, Incentives, VAT, AIT, etc. Review and ensure accuracy of financial entries in NetSuite. Post journal entries and oversee approval workflows within financial systems. Audit & Compliance: Manage external audits and prepare audited Financial Statements in compliance with IFRS. Perform intercompany balance reconciliations and VAT input/output reconciliations. Ensure compliance with internal financial policies and regulatory requirements. Financial Reporting & Analysis: Prepare MIS reports including weekly, monthly, and yearly flash reports broken down by Subsidiary, Category, Business Unit, and Entity. Conduct entity-wise ICRRS and trend/variance analysis. Reconcile data between DMS and NetSuite. Match MIS reports with audited Financial Statements per IFRS. Monitor operational costs and analyze variances across departments. Support budgeting, forecasting, and strategic financial planning. Cost Control & Collaboration: Assist in implementing cost-control measures to improve financial efficiency. Collaborate with procurement and factory teams to ensure financial accuracy throughout the supply chain. Perform inventory and production cost analysis to support operational decision-making. Additional Duties: Assist in audits and ensure operational finance record accuracy. Identify financial risks and suggest mitigation strategies. Provide ad-hoc financial support and analysis to management as needed. Qualifications & Experience Educational Requirements: Chartered Accountant (CA), ACCA, or equivalent qualification highly preferred. Bachelor s or Master s degree in Accounting, Finance, or related field. Professional Experience: 2 4 years of experience in operations finance, cost accounting, or related financial roles. Skills & Competencies: Strong analytical, problem-solving, and data validation skills. Proficiency in Excel and financial ERP systems (NetSuite preferred). Good communication and cross-team collaboration abilities. Ability to work effectively in a fast-paced, detail-oriented environment. Qualification : Bachelors or Masters degree in Accounting, Finance, or related field.
Research Engineer
International Business Machines
Research Engineer Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: 0-8 years Company: IBM Research India (IRL) Introduction: IBM Research is the innovation engine of IBM and is the largest industrial research organization in the world. With 12 labs across 6 continents and over 3200 researchers globally, we produce more patents daily than any other organization. At IBM Research India (IRL), we are shaping the future of computing in areas like AI, Hybrid Cloud, and Quantum Computing. Our work is at the forefront of breakthrough innovations in Foundation Models, AI systems, large-scale data engineering, and more. We are looking for top talent to join us in our exciting and dynamic projects, pushing the boundaries of innovation. As a Research Engineer, you will work on pioneering research and development in the most cutting-edge fields of AI and computing. Role Overview: The Research Engineer role at IBM India Research Lab (IRL) involves working on challenging, dynamic, and highly innovative projects in the fields of AI, machine learning, and data systems. Your responsibilities will span multiple areas including optimizing AI models for large-scale distributed systems, pre-training foundation models, and developing real-world use cases that leverage IBM s infrastructure and models. Key Responsibilities: Optimized Runtime Stacks for Foundation Models: Work on fine-tuning, inference serving, and large-scale data engineering for AI models. Focus on multi-stage tuning, reinforcement learning, inference-time compute, and preparing data for complex AI systems. Model Optimization Across Accelerators: Develop solutions to optimize models for multi-accelerator environments, particularly focusing on IBM s AIU accelerator. Work on compiler optimizations, specialized kernels, libraries, and tools to enhance model performance. Pre-training and Deployment of Foundation Models: Participate in pre-training language models and multi-modal foundation models. Work on distributed training procedures, model alignment, and creating pipelines for various tasks, including LLM-generated data pipelines. Research and Use Case Development: Develop and implement use cases that effectively leverage infrastructure and models to drive real-world value. Contribute to creating frameworks for human-data collection and deploying models on user-centric platforms. Required Education and Experience: Education: A Master s degree in Computer Science, AI, or related fields from a top institution. Experience: 0-8 years of experience working with modern ML techniques, including but not limited to model architectures, data processing, fine-tuning techniques, reinforcement learning, distributed training, and inference optimizations. Technical Skills: Experience with big data platforms such as Ray and Spark. Experience with Pytorch FSDP and HuggingFace libraries. Proficiency in programming with Python or web development technologies. Mindset and Attitude: A growth mindset and pragmatic approach to problem-solving. Preferred Experience: Research Experience: Peer-reviewed research at top machine learning or systems conferences. Advanced Technical Skills: Experience working with pytorch.compile, CUDA, Triton kernels, GPU scheduling, and memory management. Open Source Contributions: Experience working within open-source communities, contributing to or developing open-source projects. Innovative Environment: Be at the forefront of technological innovation, working on cutting-edge projects in AI, quantum computing, and more. Global Impact: Work on projects that influence both academic research and commercial product development, making a global impact. Career Development: IBM offers abundant opportunities for learning and growth, with access to the latest technologies and research. Collaborative Culture: Work with a diverse team of world-class researchers and engineers in a collaborative, open-source-driven environment. Apply today and become a part of the team that s redefining innovation. Qualification : A Masters degree in Computer Science, AI, or related fields from a top institution.
Investigator Payments Analyst
Iqvia
Investigator Payments Analyst Location: Bengaluru Job Overview: The Investigator Payments Analyst is responsible for supporting the delivery of all required start-up contracting activities for selected sponsors, studies, or multi-protocol programs. This includes pre-award activities and providing essential operational and financial contracting support. The role ensures compliance with sponsor requirements, regulatory guidelines, and project timelines. Essential Functions: Grant Estimates & Proposal Support: Develop simple investigator grant estimates and proposal text to support the proposal development process. Contracting Tools & Systems: Utilize and maintain contract and budget templates and contracting systems, tools, processes, and training materials for selected sponsors, ensuring alignment with the Scope of Work and Project Plan. Collaboration & Communication: Coordinate with sponsors, stakeholders, and RSU regions to ensure successful delivery of projects in compliance with sponsor requirements and the RSU Management Plan. Operational & Financial Support: Provide operational and financial contracting support to facilitate business development and efficient initiation and maintenance of clinical trials, ensuring compliance with regulatory requirements. Documentation Support: Assist in creating and reviewing scientific, technical, and administrative documentation to support business development and enable study initiation and maintenance. Contracting Intelligence: Contribute to the collection, interpretation, analysis, and dissemination of contracting intelligence for assigned studies and the company. Efficiency & Reporting: Ensure contracting efficiency and adherence to project timelines and financial goals, and report on performance metrics and out-of-scope activities. Compliance & Quality Standards: Ensure compliance with contract management and quality standards, providing administrative and operational support to investigators and managers as required. System & Database Management: Accurately complete and maintain internal systems (including CTMS), databases, tracking tools, timelines, and project plans. Qualifications: Education: Bachelor's degree required. Experience: At least 1 year of relevant experience, including demonstrable experience as a contract negotiator or equivalent combination of education, training, and experience. Skills & Knowledge: Negotiation & Communication: Strong negotiation and communication skills to facilitate contract discussions and maintain professional relationships with sponsors. Interpersonal Skills: Ability to work effectively in teams and with internal and external stakeholders. Technical Writing: Strong technical writing skills for creating and reviewing proposals and documentation. Clinical Trial Knowledge: Understanding of clinical trial environments and the drug development process. Regulatory Knowledge: Knowledge of GCP/ICH guidelines, applicable regulatory requirements, and SOPs. Organizational Skills: Excellent organizational and planning skills for managing contracting activities. Software Proficiency: Strong knowledge of Microsoft Office and other relevant software tools. Contract Management: Good understanding of clinical trial contract management, including pricing models, proposals, and budgets. Additional Skills: Ability to interpret pricing models, prepare proposals, bid grids, and budgets. Ability to work in a matrix team environment and build effective working relationships with sponsors, co-workers, and managers. Ability to exercise independent judgment when negotiating contracts and making decisions. This role offers an exciting opportunity for individuals who have a strong foundation in contract negotiation and management, along with an understanding of the clinical trial landscape. If you are a detail-oriented, proactive individual with a passion for working in the healthcare and clinical trial industries, we encourage you to apply. Qualification : Bachelor's degree required.
Lead Engineer Software Test & Release
Sasken Technologies
Job Title: Lead Engineer Software Test & Release Location: Bangalore Job Summary We are looking for a skilled Security Test and Automation Engineer with 7-9 years of experience in Security Verification and Validation, particularly on Embedded Systems. The ideal candidate will have 3-4 years of leadership experience in managing a team of security test engineers and hands-on expertise in scripting languages like Python, Java, and AI/ML-based tools. The primary responsibility will be to develop and execute security testing strategies across various domains including Devices, Automotive, Medical Devices, and Telecom Infrastructure (Wireless and Wired). Key Responsibilities Security Test Strategy: Develop and execute a comprehensive security test and automation strategy across multiple domains like Devices, Automotive, Medical Devices, and Telecom Infrastructure. Collaborate with project teams to capture best practices, share knowledge about the latest tools and technologies, and identify opportunities for new solution development. Understand client requirements for security testing and prepare proposals related to Security and Penetration Testing. Penetration Testing: Work with clients to understand their testing needs (e.g., number and types of systems for testing). Plan, create, and execute penetration methods, scripts, and tests to assess the security of systems. Perform remote or on-site security testing of a client s network or infrastructure to uncover vulnerabilities. Simulate security breaches to test system vulnerabilities and identify potential threats. Generate detailed reports outlining security issues, the level of risk, and recommendations for remediation. Team Leadership and Development: Lead and mentor a team of security test engineers, providing guidance on technical challenges and professional growth. Conduct reviews of designs, code, and test plans to identify risks and ensure quality deliverables. Identify training needs for the team and provide support for their technical development. Risk Analysis and Requirement Management: Conduct requirement analysis and feasibility studies, considering risk identification and mitigation. Perform system-level work estimation and ensure timely delivery of high-quality work. Ensure traceability of requirements from design to delivery, while optimizing code and ensuring test coverage. Continuous Improvement: Participate in technical initiatives within the project and organization, delivering training and maintaining a high level of technical competence through ongoing self-study and technical assessments. Identify and implement improvements in security testing practices and tools. Required Skills and Experience 7-9 years in Security Verification and Validation on Embedded Systems. 3-4 years of experience leading a team of security test engineers. Hands-on experience with scripting languages like Python, Java, and AI/ML-based tools. Experience in penetration testing and security assessments for embedded systems and network infrastructures. Technical Expertise: Strong knowledge of security testing methodologies, vulnerability assessments, and penetration testing. Proficiency in scripting languages (Python, Java, Perl, Shell scripts, TCL). Experience in Automation Frameworks for security testing. Understanding of network protocols (2G, 3G, LTE, 5G) and security concerns within telecommunications and embedded systems. Certifications: Bachelor s degree in Engineering or equivalent. Certifications in Security Testing (e.g., Certified Ethical Hacker - CEH) are highly desirable. Tools and Technologies: Experience with test and trace/log collection tools such as QXDM, QCAT, QPST, Prism, and other telecom instruments (e.g., Anritsu, Keysight). Familiarity with automation scripting tools like RTD (for Anritsu) or equivalent. Knowledge of Linux host platforms and network simulation tools. Specialization: Expertise in 2G, 3G, 4G, 5G, Interop Testing, and VSAT-SATCOM technologies. Understanding of 3GPP specifications and network vendor tests. Desirable Skills Strong problem-solving and analytical skills to identify vulnerabilities and assess risks in systems. Ability to provide strategic and actionable insights based on security findings. Ability to communicate complex security issues to non-technical stakeholders. Leadership and mentoring capabilities to guide junior engineers and promote team development. Work Environment Location: Bangalore Opportunity to work in a dynamic environment with the latest tools and technologies in the security testing domain. If you have a passion for security testing and automation, along with a desire to lead and contribute to impactful projects, this is the perfect opportunity for you! Apply now to join our team and make a significant impact in the field of security testing.
Cash Application Analyst
Databricks
Job Title: Cash Application Analyst Job Summary We are looking for an experienced Cash Application Analyst to manage and optimize the cash application process at our tech company, which operates on a usage-based billing model. The ideal candidate will ensure the accurate and timely application of customer payments to invoices, contribute to efficient cash flow management, and collaborate with key stakeholders to enhance processes. This role requires a meticulous professional with strong analytical skills, experience in high-volume cash application environments, and an ability to navigate in a fast-paced environment. This position will be catering to the US (EST) timezone. The Impact You Will Have Oversee the daily cash application process, ensuring customer payments are accurately and promptly applied to invoices. Monitor and reconcile incoming payments across multiple payment channels, including ACH, wire transfers, credit card transactions, and checks. Collaborate closely with the billing and collections teams to resolve discrepancies and support seamless end-to-end cash management. Develop and implement cash application policies and procedures that align with the unique aspects of a usage-based billing system. Identify and address payment discrepancies, customer account issues, and unapplied cash, facilitating timely resolutions. Maintain and update comprehensive documentation of cash application processes and customer payment records. Generate reports on cash application metrics, providing actionable insights to senior finance leadership. Participate in system enhancements and software implementations to improve cash application automation and efficiency. Liaise with the customer support team to handle customer inquiries related to payments and account reconciliations. Drive continuous process improvements and leverage technology to enhance accuracy, reduce processing times, and streamline operations. Ensure compliance with company policies and relevant financial regulations. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 4 years of experience in cash application, accounts receivable, or related financial operations. Strong understanding of usage-based billing models and associated financial processes. Excellent attention to detail and problem-solving skills. Proficiency with ERP systems and payment processing platforms; experience with NetSuite and Salesforce is a plus. Strong analytical skills with the ability to interpret data and generate reports. Effective communication and interpersonal skills for collaboration with cross-functional teams. Operate in a fast-paced environment with tight deadlines. Ability to adapt to evolving business needs and drive change management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.
Area Collections Manager
Phonepe
Job Title: Collections Manager About PhonePe Group PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing on your dreams with purpose and speed, join us! Location Bangalore, Ranchi, Dharwad, Indore, Ahmedabad Job Responsibilities Managing the portfolio by strategizing and driving collections for the assigned region. Driving the compliance to collection processes in the assigned region. Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies. Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior client experience. Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment. Identify, develop and continuously improve collections process to ensure overall efficiency. Develop an in-depth understanding collections SOP and drive implementation. Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines. Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations. Functional Competencies Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. Results Oriented: Deliver on short-term goals and long-term milestones set by business. Attributes We Are Looking For Must be MBA/Graduate and above and have at least 5 years of experience in collections. Experience in New age NBFCs or Banks or Fintech is mandatory. Decision making, work under pressure, Effective communication. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe Working at PhonePe is a rewarding experience! With great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond your defined job description, PhonePe offers a chance to grow your career in an innovative, dynamic company.
Technical Lead
Cisco Technology Inc
Meet the Team As a Technical Lead, you will drive technical excellence across HPC infrastructure, network automation, DevOps practices, and SRE principles while leading architecture decisions and guiding teams in implementing high-performance solutions for AI/ML workloads on various network topologies. This role combines deep technical expertise with leadership responsibilities, focusing on system architecture, automation, reliability engineering, and development excellence. Your Impact Design and implement end-to-end automation solutions for HPC infrastructure (Compute, network, and storage) using Kubernetes operators, Terraform, and Ansible. Analyze compute, storage, and network traffic patterns during distributed training/inference operations across different AI/ML frameworks. Monitor and optimize network utilization patterns for various model architectures. Identify bottlenecks in network communication patterns. Perform root cause analysis across network, compute, and storage layers, with experience handling various failure scenarios and recovery procedures. Make architectural decisions and drive innovation. Develop infrastructure patterns for different workload types. Provide benchmarking and performance engineering leadership. Mentor junior engineers through architecture reviews and code critiques. Design and implement comprehensive telemetry collection systems for monitoring high-speed network microburst behavior. Develop sophisticated visualization tools and analytics frameworks to enable real-time identification of performance bottlenecks and system constraints, facilitating rapid optimization and troubleshooting. Minimum Qualifications Demonstrated expertise in distributed systems and infrastructure design (compute, storage, and networking). Experience with network automation tools and configuration management (Ansible, Python, Golang, YAML, YANG). Strong background in CI/CD, GitOps, or similar practices and tools. Expert-level experience with observability platforms and practices. Strong background in implementing distributed tracing, metrics collection, and log aggregation systems. Demonstrated experience in at least one completed performance benchmarking project for distributed systems, storage, network, and compute. Preferred Qualifications Bachelor s degree in Computer Science, Software Engineering, or a related technical field with 15-20 years of extensive hands-on experience in distributed systems development and DevOps practices. An advanced degree is a plus. Contributions to open-source projects related to distributed systems or performance engineering. Experience in analyzing and documenting system performance metrics across network, compute, and storage layers. Prior experience mentoring and developing technical talent. Understanding of AI/ML infrastructure and any prior experience with RDMA, RoCE v2 will be an added advantage. #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Qualification : Bachelors degree in Computer Science, Software Engineering, or a related technical field with 15-20 years of extensive hands-on experience in distributed systems development and DevOps practices. An advanced degree is a plus.
Incident Manager
Databricks
CSQ124R98 At Databricks, an Incident Manager utilizes their technical experience and resourcefulness to lead urgent customer situations to resolution. Responsible for managing frequent, high-quality updates to all internal and external stakeholders, Incident Managers advocate with engineering and leadership, on behalf of their customers, to ensure that escalations are handled with the appropriate level of urgency from stakeholders. The impact you will have: Drive critical customer escalations or widespread outages to conclusion and resolution. Escalate to on-call resources in support and engineering and establish checkpoint calls and action items to ensure that progress is made and status updates are delivered on time. Demonstrate cross-functional leadership while establishing ownership of escalations and outages. Compile and deliver frequent high-quality communications to internal and external stakeholders, including executive staff. Candidate should be comfortable creating concise and effective messaging that is tailored to a technical or executive audience with minimal assistance from others. Commence and lead war rooms while establishing other temporary communication channels as warranted for the duration of an outage. Ability to multi-task on several incidents and/or projects at once. Be a leader who identifies product and process improvements from every incident and submits necessary feedback for improvements. Participate in on-call rotations. What we look for: Minimum 8+ years of experience in customer support, support escalation and incident management is required. Excellent contextual interpretation and writing skill with an effective ability to summarize and communicate to technical and business audiences is required. Demonstrates strong ability to make timely decisions for both business and technical perspectives. Excellent analytical and troubleshooting skills are required. Candidate should be able to demonstrate technical excellence by applying engineering principles to solve complex problems. Hands-on experience developing any two or more of the following: Big Data, Hadoop, Spark, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Hands-on experience in the performance tuning/troubleshooting of Spark-based applications at production scale. Proven and real-time experience in JVM and Memory Management techniques such as Garbage collection and Heap/Thread Dump Analysis is required. Working knowledge in Data Lakes and preferably on the SCD types use cases at production scale. Working and hands-on experience with any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server and MySQL Linux/Unix administration skills and hands-on experience with AWS or Azure or GCP is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
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