Communication Jobs in Chennai

Position: Team Leader - Voice Process Location: Chennai Designation: Team Leader Education: Any Graduate Job Description Set Clear Goals: Establish and communicate clear team objectives and individual targets. Task Delegation: Assign tasks to team members, ensuring that deadlines are met efficiently. Daily Operations Management: Supervise and manage day-to-day operations to ensure smooth workflow. Performance Monitoring: Track and evaluate team performance, analyzing key metrics and providing reports to upper management. Motivation & Leadership: Foster a positive team environment, keeping the team motivated and focused on achieving goals. Team Building: Plan and organize team-building activities to improve collaboration and morale. Attrition Control: Proactively manage and minimize team attrition. Target Achievement: Ensure that team targets are consistently met in line with organizational goals. Candidate Profile Experience: Minimum of 2 years in Sales/Collection within a Call Centre or BPO environment. Industry Experience: Previous experience in Sales (Credit Cards, NBFC, Telecom) is preferred. Team Leadership: Proven ability to lead and manage a team effectively, with a focus on motivation and target achievement. Skills Exceptional communication and interpersonal skills. Strong persuasive and convincing abilities to drive performance. Qualification : Any Graduate

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Appraisal Partner Location: Chennai Experience: 0 5 years (1 3 years preferred in Gold Loan Appraising) Employment Type: Full-Time Eligibility: Male candidates with a bike and a valid driving license About the Role We are looking for a reliable and motivated Appraisal Partner to join our team in Chennai. The ideal candidate will have prior experience in gold loan appraisal, particularly within NBFCs or the banking sector, and will be responsible for customer outreach, accurate appraisal of gold, and seamless loan processing. Key Responsibilities Visit assigned customer locations and convert leads into successful gold loan customers. Educate and convince customers about Oro s gold loan products and services. Accurately appraise gold ornaments using touchstone, acid, and saltwater testing methods. Verify and document customer KYC as per company and regulatory standards. Demonstrate mobile app functionalities and assist customers with onboarding, as needed. Build strong, long-term relationships with customers to encourage repeat business. Ensure secure handling and submission of gold pouches and loan documents at storage facilities. Requirements 1 3 years of experience in gold loan appraisal, preferably in NBFC or banking sectors. Good communication and customer service skills. Proficient in gold testing/appraisal techniques. Must own a bike and possess a valid driving license. Familiarity with mobile applications and basic digital tools. Nice to Have Knowledge of gold loan industry practices and compliance norms. Prior experience in a customer-facing field role. If you're passionate about delivering value to customers and have the skills to ensure accurate gold appraisal, we'd love to have you on the Oro team!

Site Engineer Location: Chennai Position Summary We're looking for a motivated Site Engineer to manage day-to-day construction activities, ensuring adherence to approved drawings, quality standards, and safety protocols. This role involves coordination with contractors, monitoring site progress, planning materials, and maintaining accurate documentation to support smooth project execution. Key Responsibilities Review and verify architectural drawings against CMDA-approved plans prior to project initiation. Regularly compare architectural GFC drawings and revisions for accuracy. Cross-check structural and architectural drawings for alignment and consistency. Examine MEP and other technical drawings before execution begins. Conduct concrete cube testing for major concreting works (footings, columns, slabs, etc.). Enforce safety and environmental standards as per organizational policies. Ensure project quality aligns with company and ISO standards. Monitor the performance of contractors and subcontractors. Promote good workmanship and reduce material wastage on-site. Implement project plans to ensure timely completion. Maintain site documentation: daily logs, labor reports, and progress reports. Maintain essential quality and safety records (e.g., pressure test reports, watertightness reports). Supervise and approve work execution, ensuring compliance with designs and layout precision. Raise material indents in advance (minimum 7 working days prior) for timely procurement. Qualifications Bachelor s Degree (BE/B.Tech) or Diploma in Civil Engineering. Strong project management and time management skills. Proficient in interpreting technical drawings and construction standards. Candidate Profile Self-motivated, energetic, and goal-oriented. Quick learner with a proactive approach. Strong analytical thinking and attention to detail. Sound business acumen and interpersonal skills. Decisive, dependable, and quality-focused. Excellent written and verbal communication abilities. Team player with the ability to collaborate across disciplines. High standards of integrity and accountability. Qualification : Bachelors Degree (BE/B.Tech) or Diploma in Civil Engineering

CRM Executive Location: Chennai Position Summary We are looking for a proactive CRM Executive to manage customer relationships throughout the post-sales process. This role involves maintaining effective communication with clients, coordinating with internal departments, and ensuring timely documentation, updates, and handovers. The ideal candidate will be customer-focused, organized, and experienced in using CRM or ERP systems to drive customer satisfaction and retention. Key Responsibilities Coordinate all post-sale documentation, including booking forms, KYC collection, and cost sheet confirmations. Conduct customer welcome calls/emails and share receipts, project documents, and key updates. Maintain and update CRM/ERP systems for lead management, project tracking, and payment schedules. Collaborate with the legal team and customers to prepare and process agreements. Assist customers in home loan processing by coordinating with banks and preparing necessary documentation. Generate demand letters based on construction milestones and follow up for stage-wise payments. Handle customer complaints and queries with professionalism, ensuring timely acknowledgment and resolution. Organize joint inspections, manage snag point resolutions, and facilitate final payment collection. Lead the final handover process, ensuring all documentation is complete and communication is clear. Qualifications Bachelor's degree in Business Administration, Sales, or a related field. Strong time management and organizational skills. Basic understanding of project management processes. Candidate Profile Familiarity with sales and negotiation techniques. Hands-on experience with CRM/ERP systems. Effective negotiation and communication skills. Ability to thrive in a high-pressure, deadline-driven environment. Strong relationship-building skills both with clients and internal teams. Decisive, efficient, and quality-focused. High standards of integrity and professionalism. A collaborative team player capable of working across multiple departments. Qualification : Bachelor's degree in Business Administration, Sales, or a related field

Project Coordinator Location: Chennai Position Summary We are seeking a proactive Project Coordinator to facilitate smooth coordination between architects, consultants, and site teams. The role involves managing drawings, area statements, and client customization requests. The ideal candidate will prepare CAD drawings, coordinate approval processes, track project changes, and update ERP systems to ensure effective project execution and seamless interdepartmental communication. Key Responsibilities Coordinate with architects, structural consultants, and other relevant stakeholders to obtain and manage execution drawings. Obtain final scheme drawings and area statements from architects and verify accuracy. Share area statements with the marketing team for their use. Prepare estimates and drawings for client customization requests, working closely with site in-charges. Develop CAD drawings as required by management for project planning and execution. Track and maintain records of customization details in coordination with the marketing department. Communicate approved customization details promptly to the site teams. Provide regular updates on customization status to planning and quality control managers. Enter labor bills and relevant data accurately into the ERP system. Qualifications Bachelor s or Master s degree in Civil Engineering or related discipline. Minimum 2 years of experience as a Project Coordinator. Experience in the real estate sector is an advantage. Proficient in AutoCAD, especially in customization and drawing modifications. Strong knowledge of construction drawings, site plans, and layout interpretation. Excellent communication, time management, and organizational skills. Basic understanding of project management principles. Experience handling land records and development documentation is beneficial. Candidate Profile Self-motivated, energetic, and goal-driven. Strong analytical and detail-oriented mindset. Balanced blend of technical and business skills. Excellent interpersonal skills with the ability to foster strong internal and external relationships. Decisive and efficient, with the ability to make sound decisions quickly. Quality-focused, reliable, and maintains high integrity. Effective written and verbal communication skills. Collaborative team player comfortable working across multiple disciplines. Qualification : Bachelors or Masters degree in Civil Engineering or related discipline

Designation: Graphic Designer Location: Chennai Experience: 3+ Years Qualification: Any Bachelor s Degree Employment Type: Full-Time Key Skills Required Adobe Photoshop Adobe Illustrator Adobe After Effects Adobe Premiere Pro Creative Designing Image Editing Video Editing Typography Colour Theory AI Tools Role & Responsibilities E-commerce Graphic Design: Create visually engaging graphics for the website, including product images, banners, promotional materials, and social media assets. Ensure all designs are consistent with brand guidelines and enhance the user experience across platforms. Video Editing for E-commerce: Edit and produce high-quality video content that highlights products, promotions, and brand stories. Seamlessly integrate graphics and animations into videos using Adobe Premiere Pro and After Effects for a polished final output. Adobe Creative Suite Expertise: Utilize Photoshop, Illustrator, and InDesign to create compelling graphic designs. Leverage Premiere Pro and After Effects to craft dynamic and engaging video content. Collaboration & Communication: Work closely with marketing and content teams to align designs with promotional strategies. Adapt creative assets for different digital platforms to maximize reach and engagement. Effectively communicate design concepts and incorporate feedback to continuously improve deliverables. Creative Ideation & Trends: Contribute innovative ideas to enhance the visual appeal and user engagement of the online store. Stay updated on the latest e-commerce design trends and best practices to keep the brand visually competitive. Qualification : Any Bachelors Degree

Sales Support Specialist Location: Chennai Employment Type: Full-Time We re looking for a Sales Support Specialist to take charge of the top of our sales funnel generating and qualifying leads for our software-services offerings. In this high-impact role, you'll proactively engage prospects through cold calls, emails, LinkedIn, and more to schedule qualified meetings for our Account Executives. Over time, you'll also have the opportunity to help grow and mentor a high-performing lead generation team. Key Responsibilities Lead Generation & Outreach Drive outbound prospecting via cold calls, personalized emails, LinkedIn messages, and social channels Research and identify key decision-makers in target accounts across verticals like Healthcare, Industrial IoT, Manufacturing, and Semiconductors Build and manage a strong pipeline of qualified leads Qualification & Meeting Scheduling Conduct initial discovery calls to assess needs and ensure fit with our services Book high-quality meetings and seamlessly hand off warm leads to the sales team CRM & Campaign Management Maintain accurate records in CRM tools (e.g., Salesforce, Apollo, ZoomInfo, Sales Navigator) Develop and optimize outreach cadences using automation tools Reporting & Optimization Track and report on daily and weekly KPIs calls made, meetings booked, pipeline value, etc. Analyze campaign performance and continuously refine messaging for better conversions Team Building & Mentorship (Future Opportunity) After proving individual success, contribute to hiring and coaching 1 3 junior team members Share best practices and help document lead-gen processes Required Qualifications 3 8 years of experience in sales support or inside sales with proven pipeline-building success Background in selling software-services or professional services (e.g., IoT, QA/testing, AI/ML, custom software) Proficient in multichannel outreach cold calling, email, LinkedIn, social selling Strong written and verbal communication skills Experience with at least one of the following industries: Healthcare, Manufacturing, Industrial, or Semiconductor Skilled in using CRM and sales enablement tools Preferred Skills & Attributes Self-motivated with a strong hunter mentality resilient, target-driven, and action-oriented Quick learner with the ability to understand technical solutions and communicate business value Experience mentoring or leading junior sales reps is a plus Highly organized, detail-focused, and data-driven in your sales approach

Position: Sales Manager Location: Chennai, Tamil Nadu Employment Type: Full-Time Preferred Qualification: MBA in Sales/Marketing or Engineering Experience Required: 5 10 Years (B2B Tech Sales) Company Overview Bar Code India (BCI) is where innovation meets impact. We empower businesses through cutting-edge solutions in AIDC, RFID, IoT, Automation, and Enterprise Software. Our people are the heart of our success bold thinkers who solve complex problems and shape the future of supply chains and enterprise mobility across industries. If you're ready to challenge the status quo and work in a truly inclusive, fast-paced tech environment, BCI could be your dream career destination. Job Overview We are looking for a passionate and high-performing Sales Manager to drive strategic growth across Tamil Nadu, with a base in Chennai. This individual contributor role is ideal for someone with deep B2B tech sales experience and a proven ability to close complex deals in industries like Retail, E-commerce, Manufacturing, and Automotive. You ll be selling solutions that solve real-world problems from traceability and factory automation to RFID-driven inventory accuracy and intelligent IoT deployments. Key Responsibilities Customer Engagement & Account Management Engage regularly with clients across Tamil Nadu including head offices, warehouses, and factory sites. Build and nurture long-term relationships with decision-makers in key accounts. Drive business growth through upselling, cross-selling, and new client acquisition. Industry & Product Expertise Stay updated on trends and pain points in AIDC, IoT, RFID, and Automation across target industries. Effectively communicate the value of BCI s solutions to solve industry-specific challenges. Sales Strategy & Solution Selling Develop and execute territory sales plans to meet/exceed revenue targets. Use consultative sales techniques to tailor end-to-end technology solutions. Work collaboratively with pre-sales and delivery teams for solution alignment and implementation. Proposals, Presentations & Demos Prepare persuasive sales proposals, product demos, and customer-facing decks. Lead RFP/RFI responses and contract negotiations to closure. Customer Success Partnership Ensure seamless handover to delivery and support teams post-sale. Champion customer success by tracking satisfaction and enabling repeat business. Required Skills & Experience 5 10 years of B2B sales experience in AIDC, RFID, IoT, Software, or Automation industries. Strong track record of success in enterprise/solution selling within Retail, E-commerce, Manufacturing, or Automotive verticals. In-depth understanding of client challenges in supply chain, inventory, and operational automation. Experience managing accounts in Tamil Nadu, preferably from a Chennai base. Exceptional communication, negotiation, and strategic thinking skills. Ability to manage long and complex sales cycles independently. Ideal Attributes Self-driven and entrepreneurial mindset. Strategic thinker with an ability to solve business problems through technology. Comfortable in high-growth, fast-changing environments. Tech-savvy, consultative, and customer-obsessed. Perks & Benefits Competitive compensation and performance incentives Comprehensive health insurance coverage Work alongside a high-performing and collaborative sales team Access to cutting-edge technology and enterprise solutions Inclusive work culture with a focus on learning and career development Qualification : MBA in Sales/Marketing or Engineering

Job Title: Project Manager eLearning Location: Chennai Experience: 7 12 Years Position Overview: We are seeking a highly organized and proactive Project Manager to lead and oversee the execution of multiple digital learning and eLearning development projects. The ideal candidate will have a strong background in project management, digital content production, and stakeholder coordination. This role requires a detail-oriented professional who can ensure timely delivery, manage resources effectively, and maintain quality standards across all projects. Key Responsibilities: Implement established project management methodologies and best practices across eLearning initiatives. Lead the delivery of multiple digital design and development projects simultaneously. Collaborate closely with key stakeholders to scope, define, and agree on project objectives. Serve as the central point of contact for Business Heads and production teams throughout the project lifecycle. Oversee project execution, ensuring adherence to timelines, budgets, and quality standards. Plan resources effectively, maintain the resource planner, and manage assigned resources efficiently. Ensure comprehensive and up-to-date project documentation, including project overviews, schedules, meeting notes, reports, and budget trackers. Track and record project progress, producing regular updates and status reports. Facilitate regular project meetings, including briefings and reviews. Identify and mitigate project risks, manage scope changes, and develop contingency plans as needed. Maintain consistent and clear communication with stakeholders, managing expectations and aligning deliverables. Ensure transparency across all development activities and report status to relevant stakeholders. Enforce compliance with industry standards, regulations, and internal quality protocols. Coordinate with Subject Matter Experts (SMEs) and Content Specialists for the creation of learning and assessment materials. Manage freelance resources involved in content development. Support the team across all areas of course production, including instructional design, graphic development, and quality control. Maintain working knowledge of Learning Management Systems (LMS) and Virtual Learning Environments (VLEs). Monitor the quality of content and course deliverables, ensuring a high standard of output. Perform any other duties as required by line management to support team success. Desired Candidate Profile: Bachelor s or Master s degree in Project Management, Education Technology, Business, or a related field. 7 12 years of relevant experience in project management, preferably in eLearning or digital learning environments. Proven experience managing cross-functional teams and digital content development projects. Strong understanding of LMS/VLE platforms and eLearning production workflows. Excellent organizational, communication, and problem-solving skills. Ability to multitask and manage multiple concurrent projects in a fast-paced environment. Proficiency in using project management tools (e.g., MS Project, JIRA, Trello, Asana). Experience working with freelancers and external vendors is a plus. Certification in PMP, PRINCE2, or Agile methodologies is an advantage. Qualification : Bachelors or Masters degree in Project Management, Education Technology, Business, or a related field

Position: Junior Manager MIS & Analytics Location: Chennai Experience Required: 2 7 years Education: Graduate / Postgraduate / MBA (any stream) Industry Preference: BFSI / NBFC Role Overview We are looking for a highly analytical and detail-oriented Junior Manager MIS & Analytics to support reporting, dashboard management, and data analysis activities. The role involves working closely with senior leadership and regional teams to drive data-based decision-making and ensure accuracy, timeliness, and usability of business reports. Key Responsibilities Collaborate with National Head, Zonal, State & Branch teams for data management and reporting needs. Gather and analyze business requirements for reports, dashboards, and data solutions. Support in transitioning legacy reports to modern BI tools or centralized systems. Ensure accurate and timely delivery of reports and dashboards across teams. Maintain and improve report performance and data availability for end-users. Provide ad-hoc analytical support and generate insights to support operational decisions. Follow and implement best practices in report design, data structuring, and process repeatability. Manage linear data analysis and maintain reporting precision with minimal supervision. Skills & Competencies Advanced Excel proficiency (including pivot tables, VLOOKUP, formulas, etc.) Strong command of the English language (verbal & written) Excellent data analysis, time management, and organizational skills High attention to detail and process accuracy Ability to prioritize tasks and work under pressure Effective communication and stakeholder management Collaborative team player with strong networking skills Preferred Qualifications Graduate or Postgraduate in any discipline (MBA preferred) 1 3 years of relevant experience in MIS reporting, preferably in BFSI or NBFC sectors Experience with BI tools, basic knowledge of data visualization platforms is a plus A data-centric role working directly with leadership across zones Opportunity to shape data practices and dashboarding for business teams Dynamic, fast-paced work environment with long-term career potential Qualification : Graduate / Postgraduate / MBA (any stream)

Job Title: Chief Manager Branding and Communications Department: Marketing Location: Chennai Job Type: Full-Time | Permanent Reporting To: Chief Marketing Officer Job Purpose: The Chief Manager Branding and Communications will lead the development and execution of brand strategies and communication initiatives that enhance TVS Credit s brand equity, build a distinct and consistent brand voice, and increase engagement across audiences. This role will play a pivotal part in crafting compelling narratives, aligning messaging across channels, and supporting business growth through innovative content and campaigns. Key Responsibilities: Strategic Branding & Communication: Own and drive the brand communication strategy across all platforms to improve brand awareness, consideration, and overall health score. Lead go-to-market (GTM) strategies, brand positioning, and integrated communication planning for new product launches and campaigns. Use AI tools and insights to develop persona-based and region-specific content that drives local relevance and deeper consumer engagement. Content & Creative Management: Design and implement a comprehensive content strategy including thought leadership, storytelling formats, and digital brand narratives. Develop and maintain core brand assets such as brand books, presentations, and corporate collaterals. Oversee the creation of multi-format content (videos, infographics, emailers, SMS, WhatsApp messages, web banners, etc.) ensuring alignment with the brand s tone and visual identity. Act as the final quality and messaging gatekeeper for all brand-aligned content across internal and external platforms. Stakeholder & Agency Collaboration: Manage external creative, digital, and branding agencies to ensure high-quality, timely, and innovative deliverables. Collaborate closely with internal stakeholders (product, HR, digital, and leadership teams) to ensure consistent brand messaging across initiatives. Qualifications & Experience: Education: MBA/PGDM in Marketing, Communications, or related field. Experience: 10 14 years of proven experience in branding, corporate communications, or content marketing, preferably in high-growth organizations or consumer-facing sectors. Functional Competencies: Strong storytelling and editorial skills with a sharp eye for content quality and brand voice. Demonstrated ability to lead brand and content projects end-to-end. Excellent written and verbal communication skills. Proficient in managing agency relationships, budgeting, and delivery oversight. Behavioral Competencies: Strategic thinker with a creative mindset and the ability to bring ideas to life. Strong project management skills with experience managing cross-functional teams and external vendors. High collaboration skills with the ability to manage multiple stakeholders and deliver results in a fast-paced environment. This is an opportunity to shape the voice and image of one of India's fastest-growing NBFCs. As Chief Manager Branding and Communications, you ll drive brand excellence, lead high-impact campaigns, and help build a brand that inspires trust and engagement across India. Qualification : MBA/PGDM in Marketing, Communications, or related field

Junior Scrum Master Location: Chennai, Tamil Nadu, India Essential Duties: Guide the team and organization on effectively using Agile/Scrum practices and values to deliver customer delight. Coach the team to maximize self-organization and fill intentional gaps in Agile/Scrum frameworks. Identify and remove impediments, or facilitate their removal by engaging the right stakeholders. Foster a trusting and safe environment where team members can raise problems without fear of blame or judgment, focusing on healing and problem-solving. Ensure the team remains focused on sprint goals and PI objectives, providing support to achieve them. Facilitate work progress without coercion, assigning, or dictating tasks. Lead discussions, decision-making, and conflict resolution effectively. Assist in internal and external communication, enhancing transparency and information flow. Support and educate the Product Owner in backlog grooming and maintenance. Serve the team using a servant leadership style, leading by example. Utilize Agile metrics proficiently and coach the team on delivery measurement. Required Skills / Experience: 6-8 years of IT industry experience. Minimum 2 years of hands-on experience as a Scrum Master with a software development team rigorously following Scrum principles, practices, and theory. Strong knowledge and skills in servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and transparency. Familiarity with various Scrum event facilitation techniques. Ability to perform independently as an individual contributor. Excellent communication, mentoring, collaboration, and coordination skills across multiple Agile teams. Experience with Agile toolsets (e.g., Jira, Confluence, etc.). Preferred Skills / Experience: Certified Scrum Master (CSM) certification. Experience with other Agile methodologies: XP, Kanban, Crystal, FDD, etc. Awareness and experience with Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games. Technical understanding of the tools and technologies used by the team. Proficient experience working with Jira. What We Offer: Competitive total rewards package. Continuing education and training opportunities. Tremendous potential for growth within a fast-growing global organization.

Graphic Designer (Internship) Job Type: Full-Time Duration: 2 Months Location:Chennai (On-site) Job Description We are looking for a creative and detail-oriented Graphic Design Intern to join our team. You will assist in developing engaging and on-brand graphics for a variety of media. Roles & Responsibilities Ensure all design elements, templates, and finished designs comply with brand guidelines. Conceptualize and create illustrations and icons for social media posts, posters, and other marketing collaterals. Assist in designing layouts for marketing materials using visually appealing and organized graphics. Review graphics, layouts, and fonts to ensure quality and consistency before finalization. Contribute to team efforts by completing tasks as assigned. Manage multiple projects simultaneously, prioritize workload, and meet deadlines effectively. Collaborate with team members to gather ideas and understand design expectations. Required Skills Proficiency with Affinity Designer, Affinity Photo, and Affinity Publisher. Familiarity with Microsoft Office Suite. Strong creativity and attention to detail. Good communication and teamwork skills.

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Business Analyst Finance (Fresher, Chartered Accountant) Location: Chennai, India Employment Type: Full-Time Experience: Fresher Qualification: Chartered Accountant (CA) Mandatory Job Summary: Ramco Systems invites a proactive and analytical fresher Chartered Accountant to join our team as a Business Analyst Finance. This role is pivotal in managing the lifecycle of financial modules within our ERP system, covering product development, implementation, and post-go-live support. The ideal candidate will combine strong financial expertise with a passion for technology and excellent communication skills, helping align our products with client needs and industry standards. Key Responsibilities: Develop and maintain the product roadmap for ERP financial modules, aligning with business objectives and industry trends. Gather and analyze client financial requirements, translating them into detailed user stories, process flows, and technical specifications. Collaborate closely with product development teams to ensure compliance with accounting standards such as IFRS and GAAP. Drive end-to-end ERP finance module implementation including requirements gathering, data migration, user training, testing, and go-live support. Facilitate workshops and client interactions to document requirements and provide timely solutions. Assist in configuration, testing, and ensuring smooth integration of finance modules with procurement, HR, supply chain, and other ERP components. Develop user manuals, training materials, and conduct training sessions to empower users. Act as the key point of contact for all ERP finance module queries post-implementation. Stay abreast of evolving financial regulations, ERP technologies, and automation trends to recommend product improvements. Educational & Professional Qualifications: Chartered Accountant (CA) qualification is mandatory. Solid understanding of finance functions and operating models including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CE). Familiarity with ERP systems and finance automation technologies preferred. Professional Skills: Passion for finance automation and emerging technologies. Exposure to client-facing roles or ERP implementation internships is a plus. Excellent verbal and written communication skills with strong facilitation and interpersonal abilities. Proven aptitude for working collaboratively in team settings and engaging effectively with clients. Highly motivated, adaptable, and capable of thriving in a fast-paced, dynamic environment. Willingness to travel internationally as required. Opportunity to work on cutting-edge ERP finance products and influence product development. Collaborative and energetic work culture focused on innovation. Exposure to global clients and cross-functional teams. Growth opportunities in a leading software solutions company.

Job Title: Senior Executive Payroll Location: Chennai, India Experience: 5 to 9 Years Qualification: B.Com / M.Com / MBA (or related field) Job Summary: We are seeking a detail-oriented and reliable Senior Executive to manage end-to-end payroll processing for our India operations. The ideal candidate will have strong expertise in Indian payroll compliance, statutory regulations, and payroll software, coupled with excellent documentation and communication skills. Key Responsibilities: Execute full-cycle payroll processing accurately and on time. Collect, verify, and process timesheet data and other payroll inputs. Enter payroll and administrative data into relevant databases and software systems. Calculate wages, benefits, tax deductions, commissions, and other payroll components. Prepare and process employee paychecks and cash deposits. Maintain comprehensive and accurate payroll records and documentation. Respond promptly to payroll-related inquiries and resolve any issues or discrepancies. Perform regular payroll reconciliations to ensure data integrity. Prepare payroll-related financial reports for accounting and auditing purposes. Handle payroll tax lodgments in compliance with state-wise capping limits. Calculate termination payments, including annual leave, long service leave, and redundancy payouts. Generate periodic payroll reports for review by the Team Leader. Required Skills & Competencies: Proficiency in Indian payroll statutory requirements, including ESI, Tax, Form 16, 80C deductions, and related compliance. Strong documentation and Excel skills for accurate data management and reporting. Experience working with payroll software and related systems. Excellent problem-solving abilities and effective communication skills (both written and verbal). High reliability, integrity, and ability to maintain confidentiality. Flexibility to work in shift timings as required. Qualifications: Bachelor s or Master s degree in Commerce, Business, or a related field; MBA preferred. 5 to 9 years of hands-on experience managing India payroll processes and statutory compliance.

Job Title: Performance Test Specialist Location: Chennai, India Experience: 10+ Years Qualification: B.E / B.Tech Job Summary: We are looking for an experienced Performance Test Specialist with a strong background in testing enterprise-scale applications. The ideal candidate will have extensive hands-on experience with load, stress, volume, scalability, failover, and resiliency testing, along with deep expertise in performance tools and technologies. This role requires strong analytical skills and the ability to troubleshoot complex performance issues in distributed systems, especially in cloud environments like GCP. Key Responsibilities: Plan, design, and execute comprehensive performance testing strategies including load, endurance, stress, volume, spike, failover, and resiliency tests. Develop and maintain performance test scripts primarily using JMeter and other open-source tools. Perform load testing on enterprise applications supporting thousands of concurrent users. Generate detailed performance reports and share insights with stakeholders. Troubleshoot and analyze performance bottlenecks using profiling and monitoring tools such as YourKit, JProbe, AppDynamics, New Relic, Splunk. Analyze thread dumps, heap dumps, kernel logs, network stats, APM metrics, and application logs to identify CPU, memory, and resource hot spots. Conduct chaos testing (e.g., using Litmus Chaos) and integrate performance testing into CI/CD pipelines to promote shift-left testing and improve software quality. Collaborate with development teams to embed performance testing throughout the software development lifecycle. Use network analysis tools like Fiddler and Wireshark to troubleshoot webpage load and performance issues. Gather performance requirements, conduct capacity planning, and monitor production system performance for continuous optimization. Analyze architecture to identify potential performance bottlenecks and develop targeted performance test strategies. Perform API and microservices performance testing, ensuring efficient and scalable web technologies (HTML, CSS, JavaScript, HTTP) support. Continuously self-learn industry best practices and apply new methodologies to enhance performance testing effectiveness. Required Skills and Experience: Minimum 10 years of hands-on performance testing experience, including testing enterprise-level applications. Expertise in open-source tools like JMeter/Jython and commercial tools such as LoadRunner. Experience with RESTful APIs, microservices platforms, and front-end web testing. Strong knowledge of container technologies and large-scale distributed system troubleshooting. Deep understanding of web technologies: HTML, CSS, JavaScript, HTTP. Proven ability to create comprehensive performance test plans, execute tests, and deliver actionable insights. Experience with cloud platforms like Google Cloud Platform (GCP) for performance tuning and scaling. Ability to analyze complex performance issues across multiple teams and technologies. Excellent problem-solving, communication, and collaboration skills. Preferred: Experience with performance automation and CI/CD integration. Familiarity with chaos engineering tools and practices. Strong background in capacity planning and demand forecasting. Qualification : B.E / B.Tech

Job Title: Engineering Manager Location: Chennai, India Experience: 15+ Years Qualification: Graduate / Post Graduate Engineering in Computer Science from premier global institutes Job Purpose: We are seeking a deeply technical and hands-on Engineering Manager to lead a high-performing team of 10-15 engineers. You will architect, design, and build scalable platforms that empower customers and internal developers to create and deploy innovative applications. Collaborating closely with program managers, visual designers, and external partners, you will drive the creation of intuitive web and mobility-based user experiences and backend platforms. You will also contribute to engineering systems and tooling to enhance team agility, accelerate delivery, and maintain world-class enterprise products. Comfortable in ambiguous and evolving environments, you will prioritize data-driven iteration, rapid learning from customers, and delivering optimal design solutions. Key Responsibilities: Lead and mentor a team of engineers, fostering technical excellence, collaboration, and continuous learning. Drive end-to-end delivery of features with speed, quality, and measurable impact on the business. Provide hands-on technical leadership in architecture, coding, design, incident resolution, and compliance (security, privacy, accessibility). Act as the go-to expert in your area, supporting your team to solve complex technical challenges. Manage team communication, set clear expectations, negotiate dependencies, and resolve conflicts effectively. Translate shifting business goals into prioritized, actionable plans with clear milestones. Oversee resource allocation to maximize team agility and quality output. Champion employee engagement, talent growth, retention, and a positive team culture. Collaborate closely with cross-functional teams including product management, design, development, and QA. Identify and invest in improvements to technology, processes, and continuous delivery practices to boost productivity. Promote best practices and foster a culture of efficiency and innovation throughout the development lifecycle. Required Skills & Experience: Graduate or Post Graduate degree in Computer Science from a premier engineering institute (global ranking preferred). 8+ years of professional software design and development experience, including coding in C/C++, C#, Java, JavaScript, or Python. 3+ years of people management experience leading technical teams. Hands-on experience with large-scale, high-volume services, service-oriented architectures, and cloud-based systems (Azure or equivalent preferred). Strong knowledge of secure software design, enterprise design patterns, and the ability to contribute to both design and coding. Excellent verbal and written communication skills, with the ability to inspire and align teams around a shared vision. Proven ability to collaborate across groups and disciplines in fast-paced, ambiguous environments. Demonstrated commitment to mentoring and growing junior engineers. Analytical, problem-solving, rapid prototyping, debugging, and decision-making capabilities. Positive team player with adaptability and agility in development approaches. Qualification : Graduate / Post Graduate Engineering in Computer Science from premier global institutes

Job Title: Senior Functional Consultant I Location: Chennai, India Experience: 4+ years Qualification: Bachelor s Degree and Master s Degree (preferred) Job Summary: The Senior Functional Consultant will be responsible for end-to-end solution design, configuration, testing, deployment, training, and support of HR & Payroll products. The role requires excellent communication skills to engage with internal teams, customers, and stakeholders. The candidate should have strong domain knowledge in HR & Payroll, experience with multiple modules, and the ability to manage project deliverables under tight deadlines, including willingness to support ANZ time zones. Key Responsibilities: Design & Documentation: Conduct solution design workshops; prepare design documentation such as Solution Design Document (SDD), Process Flow Sheets (PFS), and integration documents. Collaborate with Center of Excellence (COE), Product, and Product Backlog (PB) teams for customer requirements. Conduct solution playback sessions. Provide knowledge transfer (KT) to Operations teams to prepare process books. Configuration & Engineering: Configure the product based on finalized design documents. Test configurations and customizations thoroughly. Deploy and package configured solutions/customizations/data for migration to subsequent environments. Training: Conduct user training sessions using standard or customized training materials aligned with the solution. Testing & UAT Support: Assist customers in developing test cases and data. Triage and resolve issues raised during testing. Coordinate with COE/Product/PB teams for new requirements. Prepare updated solutions and data for deployment to next environments. Parallel Run & Go-Live Support: Provide KT to Operations teams for parallel run initiation. Assist customers with parallel run strategies. Address issues raised by customers and Operations teams. Collaborate on production cut-over plans with Project Managers. Update SDD documents during Go-Live and Hypercare. Provide BAU support during Hypercare phase. Transition: Prepare transition checklists. Deliver KT sessions to Support teams. Product & Domain Expertise: Experience with HR & Payroll products with at least 3-4 full lifecycle implementations. Strong knowledge of at least 3 modules apart from Payroll (e.g., Core HR, Employee Information, Leave, Time Management, Compensation Planning, Expense). Good understanding of AU & NZ statutory requirements (at least one region). Preferably experience with Workday (WD), SuccessFactors (SF), and Oracle integrations. Basic understanding of integration systems and architecture. Demonstrated domain knowledge of HR and Payroll processes. Implementation & Methodology: Document test cases for configured solutions and customizations; support system and user acceptance testing to ensure quality. Independently conduct requirement gathering sessions, solution demos, and data migration activities. Ensure adherence to RAMCO MAGNA Enterprise Methodology. Assist project/program managers in drafting Entry, Exit, and Acceptance Criteria. Coordinate with product teams on bug tracking, feature requests, and roadmap items. Ensure timely submission of deliverables following governance processes. Provide knowledge transfers and handovers to support teams. Adhere strictly to Statement of Work (SOW), contractual, and management commitments. Mentor and guide junior consultants on product knowledge and processes. Other Requirements: Strong verbal and written communication skills to represent product and solutions to internal and external stakeholders. Ability to work under pressure and meet strict timelines. Willingness to work extended hours / support ANZ time zone as required. Qualification : Bachelors Degree and Masters Degree (preferred)