Communication Management Jobs in Chennai

Domain Expert AR Operations Location: Chennai Department: AR Operations Career Band: Professional II Role Overview: RCM & Denial Management We are seeking a Domain Expert to join our AR Operations team. You will act as a bridge between physicians and U.S. insurance providers, focusing on Revenue Cycle Management (RCM). Your core mission is to review Explanation of Benefits (EOBs), identify claim denials, and drive resolutions to ensure timely and accurate payment collection. Technical Skills & Core Competencies Claims & Denial Expertise: AR Calling: Minimum 1 year of experience in U.S. Insurance follow-ups and professional verbal communication. Denial Management: Deep knowledge of Denials, Appeals, and Referrals processes. Financial Oversight: Understanding of Recoupment issues and ensuring proper payment allocation. EOB Analysis: Proficiency in interpreting complex Explanation of Benefits to identify billing discrepancies. Process & Compliance: RCM Mastery: Thorough understanding of the end-to-end Revenue Cycle Management workflow. Regulatory Adherence: Strict maintenance of HIPAA compliance and patient data confidentiality during all interactions. Professionalism: Ability to maintain high standards of written and verbal communication with international insurance representatives. Key Responsibilities Operational Execution: Insurance Liaison: Execute calls to U.S. insurance companies to resolve outstanding billing issues and claim status. Strategic Resolution: Take decisive action on denied claims, including drafting Appeals and managing Referrals. Billing Accuracy: Identify and rectify billing errors to prevent recoupment and maximize collection efficiency. Team & Reporting: Workflow Efficiency: Work independently and efficiently under the guidance of the Team Leader AR Operations. Documentation: Ensure all actions taken on claims are accurately documented within the RCM system. Minimum Requirements Bachelor s degree or equivalent professional experience. 1+ year of experience specifically in AR Calling within the healthcare sector. Fluent command of the English language (spoken and written). Proven ability to work in a fast-paced environment while meeting quality and compliance benchmarks. Qualification : Bachelors degree or equivalent professional experience

Ecommerce Executive / Specialist Department: Ecommerce Location: Chennai Type: Full-time Overview We are seeking a results-driven Ecommerce Executive/Specialist to manage Zebronics online category portfolio across multiple marketplaces. The role focuses on driving sales growth, improving product visibility, executing campaigns, and ensuring operational efficiency across platforms such as Amazon, Flipkart, and other e-commerce channels. The ideal candidate combines analytical skills with strong operational execution to manage multiple SKUs and categories effectively. Key Responsibilities Manage Zebronics category portfolio across e-commerce platforms, ensuring high product visibility and sales performance. Develop and execute platform-specific sales strategies to drive conversions, traffic, and category growth. Coordinate with platform category managers to plan and execute promotions, deals, and campaigns aligned with business goals. Maintain product data accuracy across platforms, updating specifications, images, and new product launches. Monitor and improve content scorecards as per platform guidelines to enhance product visibility and rankings. Plan and implement pricing strategies, discounts, and seasonal campaigns to maximize sales and profitability. Track category-level P&L, analyze spend versus ROI, and ensure profitability while achieving sales targets. Collaborate with finance teams to reconcile claims, commissions, and promotional spends with marketplaces. Analyze sales data, traffic, conversion rates, and platform metrics to identify trends, opportunities, and areas for improvement. Prepare and present weekly/monthly performance reports with insights on sales, growth, and competitive benchmarking. Recommend strategic adjustments to improve revenue and operational efficiency. Work closely with marketing, inventory, finance, and logistics teams to ensure smooth campaign execution and stock management. Liaise with marketplace representatives to resolve operational issues and ensure compliance with platform SLAs and policies. Required Skills & Competencies Strong knowledge of category management, product listing, and e-commerce operations across multiple platforms. Proven experience managing multiple SKUs and ensuring operational efficiency in a fast-paced e-commerce environment. Proficiency in MS Excel (Pivot Tables, VLOOKUP, Data Analysis) for reporting and performance tracking. Strong communication and stakeholder management skills. Ability to multitask, prioritize, and manage multiple projects simultaneously. Analytical mindset with a deep understanding of online consumer behavior and sales funnel optimization.

MEP Engineer Location: Chennai Position Summary We are seeking an experienced and detail-oriented MEP Engineer to manage all Mechanical, Electrical, and Plumbing (MEP) activities at our project sites. The role involves ensuring all MEP works are executed in line with approved designs, industry standards, and safety norms. The ideal candidate will coordinate with consultants, contractors, and internal teams to resolve technical issues, maintain quality, and ensure timely delivery of MEP components. Key Responsibilities Plan, schedule, coordinate, and monitor all assigned MEP engineering activities. Review and verify engineering drawings, specifications, estimates, and calculations. Prepare cost estimates for electrical, HVAC, and plumbing systems. Coordinate with architects, designers, consultants, purchasing teams, contractors, vendors, and site supervisors. Ensure all MEP designs comply with regulatory and project-specific requirements. Liaise with local authorities (AHJs) for obtaining necessary permits and approvals. Execute and oversee on-site MEP installation and commissioning works. Maintain a structured reporting and documentation system for management reviews. Monitor resource allocation and ensure optimal utilization of manpower and materials. Track project performance using relevant project management tools and KPIs. Review and approve firefighting system submissions: DBRs, GFC drawings, GA layouts, BOQs, technical specs, and datasheets. Oversee equipment selection for STP, WTP, pumps, valves, and review technical data sheets (TDS). Actively resolve construction-related issues by coordinating with stakeholders and other technical disciplines. Maintain an active list of defects for contractor rectification and coordinate for timely resolution. Provide clearances for interior and other agencies while preventing design clashes and rework. Ensure all MEP works are executed per design, specification, and quality standards. Qualifications Bachelor s Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, or equivalent. In-depth knowledge of MEP systems, design coordination, and project execution. Proven experience in managing MEP components in large-scale construction projects. PMP certification is a plus. Familiarity with project management and business support systems. Strong understanding of structural and architectural integration with MEP systems. Key Skills Excellent time management and organizational skills. Strong communication and interpersonal abilities. Proficient in using project tracking and coordination tools. Ability to manage multi-disciplinary teams and projects. Attention to detail and commitment to quality. Capable of making quick and sound decisions under pressure. Personal Attributes Self-motivated, energetic, and ambitious. Analytical mindset with strong problem-solving skills. High integrity and accountability. Collaborative team player. Ability to build and maintain strong working relationships across departments and external stakeholders. Qualification : Bachelors Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, or equivalent

Project Coordinator Location: Chennai Position Summary We are seeking a proactive Project Coordinator to facilitate smooth coordination between architects, consultants, and site teams. The role involves managing drawings, area statements, and client customization requests. The ideal candidate will prepare CAD drawings, coordinate approval processes, track project changes, and update ERP systems to ensure effective project execution and seamless interdepartmental communication. Key Responsibilities Coordinate with architects, structural consultants, and other relevant stakeholders to obtain and manage execution drawings. Obtain final scheme drawings and area statements from architects and verify accuracy. Share area statements with the marketing team for their use. Prepare estimates and drawings for client customization requests, working closely with site in-charges. Develop CAD drawings as required by management for project planning and execution. Track and maintain records of customization details in coordination with the marketing department. Communicate approved customization details promptly to the site teams. Provide regular updates on customization status to planning and quality control managers. Enter labor bills and relevant data accurately into the ERP system. Qualifications Bachelor s or Master s degree in Civil Engineering or related discipline. Minimum 2 years of experience as a Project Coordinator. Experience in the real estate sector is an advantage. Proficient in AutoCAD, especially in customization and drawing modifications. Strong knowledge of construction drawings, site plans, and layout interpretation. Excellent communication, time management, and organizational skills. Basic understanding of project management principles. Experience handling land records and development documentation is beneficial. Candidate Profile Self-motivated, energetic, and goal-driven. Strong analytical and detail-oriented mindset. Balanced blend of technical and business skills. Excellent interpersonal skills with the ability to foster strong internal and external relationships. Decisive and efficient, with the ability to make sound decisions quickly. Quality-focused, reliable, and maintains high integrity. Effective written and verbal communication skills. Collaborative team player comfortable working across multiple disciplines. Qualification : Bachelors or Masters degree in Civil Engineering or related discipline

Job Title: Specialist Banking Operations (Disputes & Chargebacks) Location: Chennai Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company redefining how banks and fintechs build and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta offers the industry s first fully cloud-native, API-driven banking stack Zeta Tachyon supporting issuance, processing, core banking, lending, fraud & risk, and more, all from a single vendor platform. With over 15 million cards issued globally, Zeta is transforming customer experiences for leading banks and fintechs across global markets. Zeta Tachyon enables: Digital-first cardholder experiences Native embeddable banking support Hyper-personalized card programs Rapid product configuration and launch Real-time innovation via APIs and event streams Next-gen back-office and compliance capabilities Zeta has a global team of 1700+ employees, 70% of whom are in R&D. In 2021, Zeta raised $280 million at a $1.5 billion valuation, backed by SoftBank, Mastercard, and other top investors. About the Role: We re hiring a Cards Dispute & Chargeback Specialist to join our Banking Operations team. In this role, you will manage end-to-end dispute and chargeback operations for debit, credit, and prepaid card transactions. The ideal candidate will have hands-on experience with card network regulations (Visa, Mastercard, RuPay, UPI), strong analytical skills, and the ability to work effectively with cross-functional teams and external partners. Key Responsibilities: Manage the entire dispute lifecycle for debit, credit, and prepaid card transactions. Investigate dispute scenarios such as: Fraudulent transactions Merchandise not received Service not rendered Duplicate billing Other eligible chargeback cases Assess dispute validity per card network regulations (Visa, Mastercard, RuPay, UPI). Execute chargeback processes: representments, pre-arbitrations, compliance cases, etc. Prepare and submit supporting documentation in line with scheme-defined timelines. Collaborate with issuers, acquirers, merchants, customers, and internal teams for case resolution. Stay up-to-date on regulatory guidelines (RBI, PCI DSS) and scheme rules. Track and report key operational metrics: Dispute volumes Aging reports Recovery rates Win/loss ratios SLA adherence Communicate professionally with customers regarding dispute status and outcomes. Support internal/external audits, regulatory reporting, and compliance assessments. Identify areas for process automation and continuous improvement to boost operational efficiency. Required Skills & Competencies: Familiarity with fraud detection tools, dispute management systems, and transaction monitoring platforms. Strong understanding of RBI regulations, PCI DSS, and other financial compliance frameworks. Exposure to process improvement methodologies (e.g., Lean Six Sigma, RPA). Excellent analytical, investigative, and problem-solving skills. Effective communication and stakeholder management skills. High attention to detail with the ability to manage sensitive cases discreetly. Ability to work independently while maintaining team alignment and compliance standards. Qualifications & Experience: Bachelor s degree in Finance, Business Administration, or a related field. 3 5 years of experience in banking operations, fintech, or card processing environments. Minimum 2 years of experience specifically handling disputes and chargebacks. Equal Opportunity: Zeta is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace that celebrates diverse backgrounds, cultures, and perspectives. We welcome applications from all individuals and believe that diversity drives innovation and success. Qualification : Bachelors degree in Finance, Business Administration, or a related field

Job Title: General Manager Engineering (Wind & Solar Infrastructure) Location: Chennai Experience: 15 20 years Education: B.E. / B.Tech / M.E. / M.Tech (Electrical / Civil) Job Summary We are looking for a dynamic and experienced engineering leader to take full ownership of the design and detailed engineering of wind and solar infrastructure projects, covering both civil and electrical domains. This is a senior leadership role requiring expertise in large-scale renewable energy projects, with a strong focus on design efficiency, cost optimization, and stakeholder coordination. Key Responsibilities Lead the end-to-end design and engineering of wind and solar power infrastructure, ensuring technical excellence across civil and electrical disciplines. Collaborate with internal departments, external consultants, and funding agencies to ensure seamless project execution and stakeholder alignment. Drive cost and design optimization strategies to improve project viability and ROI. Supervise and guide a multidisciplinary engineering team, ensuring adherence to quality, safety, and regulatory standards. Provide strategic input on technical planning, budgeting, and resource allocation. Review and approve engineering drawings, specifications, and technical documentation. Keep abreast of emerging technologies and engineering best practices to integrate into ongoing and future projects. Represent the engineering team in cross-functional meetings, audits, and regulatory discussions. Ideal Candidate Profile 15 20 years of progressive experience in engineering roles, preferably within the renewable energy or infrastructure sectors. Proven expertise in large-scale utility solar projects is highly desirable. Strong technical background in civil and electrical engineering, with hands-on project experience. Demonstrated leadership in managing large teams and complex stakeholder environments. Excellent communication, decision-making, and project management skills. Familiarity with engineering software tools and compliance standards relevant to the renewable sector. Qualification : B.E. / B.Tech / M.E. / M.Tech (Electrical / Civil)

Job Title: General Manager Finance Location: Chennai Experience: 15 20 years Education: CA / ICWA Job Summary We are seeking a seasoned finance professional to lead key financial functions, including regulatory compliance, project finance, and fundraising for large-scale infrastructure projects. The ideal candidate will bring deep expertise in financial structuring, stakeholder management, and capital mobilization, with a strong understanding of the infrastructure and energy sectors. Key Responsibilities Lead regulatory compliance efforts in line with statutory, legal, and financial reporting standards. Drive project finance activities, including financial modeling, risk analysis, and structuring for infrastructure and renewable energy projects. Develop and execute strategies for fundraising through banks, financial institutions, private equity, and other capital markets. Manage relationships with lenders, investors, and regulatory bodies, ensuring timely reporting and transparency. Support project teams with financial due diligence, viability assessment, and cost-benefit analysis. Monitor cash flows, working capital, and capital expenditures to ensure optimal financial health of projects. Provide strategic insights to senior leadership on budgeting, financial planning, and investment decisions. Oversee audits, financial controls, and ensure timely completion of financial statements and reports. Ideal Candidate Profile Qualified Chartered Accountant (CA) or Cost Accountant (ICWA). 15 20 years of relevant experience, preferably in infrastructure, renewable energy, or project finance sectors. Proven track record in fundraising and financial structuring for large infrastructure projects. Strong understanding of regulatory frameworks, financial compliance, and reporting requirements. Excellent analytical, communication, and stakeholder management skills. Ability to work in a fast-paced, growth-oriented environment with high levels of accountability. Qualification : CA / ICWA

Business Analyst Scrum Master Location: Chennai Employment Type: Full-Time Job Summary We are seeking a dynamic Business Analyst / Scrum Master to join our team in a hybrid role that bridges business needs with Agile execution. This position demands a proactive individual who can effectively gather and analyze requirements while also driving Agile ceremonies and team collaboration. The ideal candidate will enable efficient solution delivery by aligning stakeholders, refining product backlogs, and ensuring adherence to Agile best practices. Key Responsibilities Business Analysis Engage with stakeholders to gather, document, and analyze business and functional requirements Create detailed user stories, process flows, wireframes, and business cases Perform gap analysis and recommend improvements to existing processes or systems Collaborate with development teams to ensure technical solutions align with business objectives Define KPIs and success metrics for evaluating solution effectiveness Scrum Master Responsibilities Lead Agile ceremonies: Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives Identify and remove impediments to keep teams moving efficiently Work with Product Owners to groom and prioritize the product backlog Track and report sprint progress using burn-down charts, velocity, and other Agile metrics Foster a culture of continuous improvement and Agile maturity Mentor team members on Agile and Scrum principles Required Skills & Qualifications 6 10 years of experience as a Business Analyst and/or Scrum Master Strong knowledge of Agile methodologies (Scrum, Kanban, SAFe) Proficiency in Agile project management tools: Jira, Confluence, Azure DevOps (preferred), or Trello Excellent communication, stakeholder management, and facilitation skills Proven ability to translate business requirements into actionable development tasks Solid understanding of SDLC and business process modeling Familiarity with SQL, data analysis, and tools like MS Excel, MS Word, etc. Scrum Master Certification (CSM, PSM) is a plus Business Analysis Certification (CBAP, CCBA) is a plus Preferred Qualifications Knowledge of DevOps practices and Agile scaling frameworks (e.g., SAFe, LeSS) Experience working in cross-functional Agile teams within fast-paced environments

Position: Junior Manager MIS & Analytics Location: Chennai Experience Required: 2 7 years Education: Graduate / Postgraduate / MBA (any stream) Industry Preference: BFSI / NBFC Role Overview We are looking for a highly analytical and detail-oriented Junior Manager MIS & Analytics to support reporting, dashboard management, and data analysis activities. The role involves working closely with senior leadership and regional teams to drive data-based decision-making and ensure accuracy, timeliness, and usability of business reports. Key Responsibilities Collaborate with National Head, Zonal, State & Branch teams for data management and reporting needs. Gather and analyze business requirements for reports, dashboards, and data solutions. Support in transitioning legacy reports to modern BI tools or centralized systems. Ensure accurate and timely delivery of reports and dashboards across teams. Maintain and improve report performance and data availability for end-users. Provide ad-hoc analytical support and generate insights to support operational decisions. Follow and implement best practices in report design, data structuring, and process repeatability. Manage linear data analysis and maintain reporting precision with minimal supervision. Skills & Competencies Advanced Excel proficiency (including pivot tables, VLOOKUP, formulas, etc.) Strong command of the English language (verbal & written) Excellent data analysis, time management, and organizational skills High attention to detail and process accuracy Ability to prioritize tasks and work under pressure Effective communication and stakeholder management Collaborative team player with strong networking skills Preferred Qualifications Graduate or Postgraduate in any discipline (MBA preferred) 1 3 years of relevant experience in MIS reporting, preferably in BFSI or NBFC sectors Experience with BI tools, basic knowledge of data visualization platforms is a plus A data-centric role working directly with leadership across zones Opportunity to shape data practices and dashboarding for business teams Dynamic, fast-paced work environment with long-term career potential Qualification : Graduate / Postgraduate / MBA (any stream)

Job Title: Chief Manager Credit Department: Credit Location: Chennai Job Type: Full-Time | Permanent Reporting To: Associate Vice President Credit Job Purpose: The Chief Manager Credit will be responsible for developing, implementing, and overseeing credit policies for the Consumer Durable Loans portfolio. This role requires deep expertise in retail lending risk management, scorecard development, and digital credit decisioning, with a strong understanding of consumer behavior and the dynamics of consumer finance within banks or NBFCs. Key Responsibilities: Policy Development & Risk Management Design and manage credit policies for Consumer Durable Loans across multiple geographies and product lines. Develop rule-based and scorecard-driven underwriting frameworks aligned with market trends and risk appetite. Continuously monitor portfolio performance, delinquencies, and credit costs to ensure portfolio health and suggest timely policy changes. Business Alignment & Collaboration Work closely with OEMs, retailers, and sales finance teams to align credit strategies with business goals. Collaborate with product, technology, and analytics teams to deploy policies effectively across both digital and assisted lending journeys. Provide credit risk inputs for new product launches, business partnerships, and channel strategies. Data-Driven Credit Strategy Leverage bureau data, customer analytics, and alternative data sources to refine credit segmentation and enhance decision accuracy. Drive innovation in credit decisioning through use of digital tools, scorecards, and partner integrations. Governance & Compliance Ensure adherence to internal credit standards, regulatory norms, and audit requirements. Conduct regular reviews of credit policies to ensure relevance and effectiveness. Qualifications & Experience: Educational Qualification: Postgraduate or MBA (Finance preferred). Experience: Minimum 8 years in credit policy, with significant exposure to Consumer Durable Loans in a Bank or NBFC. Key Functional Competencies: Strong understanding of EMI schemes, zero-cost financing, and manufacturer subvention models. Experience working with fintech partners, embedded finance platforms, and POS financing networks. Skilled in credit policy formulation, risk modeling, and scorecard development. Proficient in working with credit bureau data, partner APIs, and digital credit tools. Key Behavioral Competencies: Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Proven track record of effective cross-functional collaboration. Technical proficiency in Excel, SQL, and analytics tools such as SAS or Python is preferred. This is a high-impact leadership opportunity in the evolving consumer lending space, where you'll shape credit strategy and risk frameworks at scale, working alongside dynamic teams and partners in a fast-growing environment. Qualification : Postgraduate or MBA (Finance preferred)

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Role: Assistant Manager Data Science Location: Chennai, Tamil Nadu, India Experience: 6 8 Years Employment Type: Permanent, Full-Time About the Role We are hiring an experienced Assistant Manager Data Science to join our dynamic analytics team in Chennai. This role requires 6 8 years of hands-on experience in data science, applied analytics, machine learning (ML), and statistical modeling. The ideal candidate will have a strong analytical mindset, excellent problem-solving abilities, and the ability to transform data into strategic business insights. Key Responsibilities Design and develop machine learning models and data analytics frameworks to solve real-world business problems. Apply statistical techniques to analyze structured and unstructured data. Write complex and optimized SQL queries to manage and extract data from large datasets. Build insightful and interactive dashboards and visualizations using tools like Tableau. Collaborate with cross-functional stakeholders to understand requirements and deliver data-driven solutions. Translate business challenges into analytical problems and structure approaches for resolution. Keep up-to-date with the latest trends in data science, artificial intelligence (AI), ML, and data visualization. Required Skills & Qualifications 5+ years of experience in data science, applied analytics, or machine learning. Strong command of Advanced SQL and hands-on experience with large-scale datasets. Proficient in Python for ML and statistical analysis. Expertise in data visualization, preferably with Tableau. Solid understanding of statistical methods, predictive modeling, and data interpretation. Excellent communication and stakeholder management skills. Analytical, detail-oriented, and innovative approach to problem-solving. Work on impactful and high-visibility data science projects. Be part of a collaborative and forward-thinking analytics team. Gain exposure to cutting-edge technologies and business strategies. Competitive salary and benefits package.

Job Title: Project Owner Temenos Implementation Projects Location: Chennai, India Job Type: Full Time Experience: 10+ years in Banking IT Services with strong exposure to Temenos Products (Core Banking and Digital) implementations. Job Summary: Aspire Systems is looking for a Project Owner to manage the day-to-day execution of Temenos implementation projects within a specific region. Reporting to the Delivery Owner, the Project Owner will be responsible for driving project execution, coordinating with internal and client stakeholders, and ensuring timely delivery with quality and compliance to contractual commitments. Required Skills & Experience: Minimum 5 years direct experience in Temenos Transact implementation projects as project owner. Must have track record of taking customers live on both on-premise and Temenos SaaS deployments. Experience with Temenos Infinity (Digital) solutions including onboarding, digital servicing, or origination. Demonstrated experience in managing core or digital banking projects in a client-facing role. Good understanding of implementation life cycle phases, especially in package-based delivery. Strong coordination skills to work across cross-functional teams and vendor environments. Solid communication, stakeholder management, and documentation skills. Hands-on experience with project tracking tools like JIRA, MS Project, or equivalent. Exposure to both Agile and Waterfall delivery models. A passion for delivering on time, with quality and operational discipline. Willingness to travel to the assigned region as per project needs. Willingness to take up Temenos Implementation Methodology (TIM) certification and at least one functional certification in a Temenos product group. Education: Bachelor s degree in Engineering, Computer Science, or a related field. PMP / CSM certification is a plus. Reporting Line: Reports to: Delivery Owner Temenos Implementation Projects. Work with a high-performing team focused on delivering excellence in Temenos implementations across the banking landscape. At Aspire, you ll have the opportunity to grow with structured mentorship, access to certification programs, and a strong project governance framework that empowers delivery success. Key Responsibilities: Lead the day-to-day execution of assigned Temenos implementation projects. Translate delivery plans into actionable workstreams and manage delivery schedules. Collaborate with functional and technical leads to align effort with project milestones. Drive daily project operations, including scope tracking, resource planning, and issue resolution. Facilitate internal status meetings and client working group discussions. Prepare and maintain detailed project documentation, including RAID logs and progress dashboards. Escalate risks and dependencies promptly to the Delivery Owner with mitigation proposals. Ensure quality control and alignment with Aspire's Temenos implementation standards. Support UAT coordination, deployment planning, and early life support activities. Qualification : Bachelors degree in Engineering, Computer Science, or a related field

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.

Your Impact In this role, you will provide dedicated administrative support to several executive-level colleagues, always maintaining a customer-focused approach and demonstrating the highest standards of customer service. Your core responsibility will be to organize the busy workdays of your supported colleagues, ensure smooth progress on their projects, communicate on their behalf with clients, and effectively solve problems by collaborating with others. Key responsibilities include: Managing complex calendars, coordinating international travel, and facilitating communication between clients and internal teams. Using advanced communication skills to negotiate, persuade, and navigate complex situations. Developing solutions for ambiguous scenarios and managing them end-to-end, applying practical judgment, resourcefulness, and high-level ownership. Anticipating and proactively addressing the needs of supported colleagues by building close working relationships and fully understanding their priorities and working preferences. Engaging with executive-level colleagues and responding appropriately, ensuring relationships are maintained in a professional and customer-focused manner. In this fast-paced and dynamic environment, adaptability and resilience will be crucial, especially when working under tight deadlines. We re looking for professionals with attention to detail and problem-solving skills who can collaborate in a team environment. Emotional intelligence is highly valued, as your ability to engage and respond appropriately will be vital for maintaining relationships. This role is an excellent opportunity for individuals with backgrounds in customer service, corporate administration, tourism, hospitality, aviation, or those already in assistant roles who wish to further develop their knowledge and skills. We provide extensive training to support your growth. Benefits & Perks McKinsey offers a competitive salary along with a comprehensive benefits package that includes: Physical and Mental Well-being: Healthcare coverage for you, your spouse/domestic partner, and children (medical, dental, mental health, and vision). Life and business travel accident insurance. Paid time off, plus additional paid time off to volunteer and support charitable causes. Financial Well-being: Annual performance-related bonus. Fully paid leave for new parents. Learning & Development: Comprehensive onboarding to your new role. Access to learning programs (including unlimited e-learning courses), coaching/mentorship opportunities, and a feedback culture. Professional development opportunities for career growth across the firm. Perks: Modern office space with free snacks and beverages. Comfortable and reliable transportation provided to and from the office. Competitive rewards and recognition. A supportive community in an international, diverse, equitable, and inclusive environment, with firm-wide initiatives and communities. Well-being initiatives and connectivity events. Your Growth You will be an integral part of the Global Administration team, based in McKinsey s vibrant Global Capabilities & Services office in Bengaluru/Gurgaon. This team excels in providing exceptional administrative, organizational, and logistical support, ensuring our colleagues and the firm operate efficiently and fulfill our mission of creating positive, enduring change in the world. You ll collaborate with consultants, firm leaders, external clients, and vendors, supporting managers and partners based in different offices, while working closely with your team of executive assistants onsite. A career at McKinsey is a journey of growth. In our dynamic culture, we constantly teach and learn from one another, and we are committed to creating an environment for you to unleash your potential, helping you grow into a better colleague and succeed in your role. Your Qualifications and Skills Fluency in English (C1 level CEFR or equivalent) for effective verbal and written communication. University degree or equivalent educational qualification. 1+ years of professional experience preferred. Strong email and calendaring skills, with proficiency in Windows and Microsoft Office applications; Outlook proficiency is preferred. Exceptional customer orientation, with the ability to handle confidential and/or sensitive information professionally. Strong administrative, organizational, and problem-solving skills. Ability to work effectively in a fast-paced, deadline-driven environment, including prioritization skills, flexibility, sense of urgency, and dealing with ambiguity. Attention to detail, a can-do attitude, and an ownership mindset. Eagerness to learn, collaborate, and share knowledge across regions and teams. Ability to establish and strengthen relationships with colleagues, clients, and external vendors across the globe. Qualification : University degree or equivalent educational qualification.

Project Manager Location: Chennai, India Experience: 3+ years Skills: Project Management, Agile, Scrum, RUP, PMI, PMBOK, Waterfall, SDLC, IT Project Management, Client Handling, Communication Skills About the Role We are looking for a Project Manager with 3+ years of experience in IT project/program management. The ideal candidate should have expertise in Project Management methodologies (Agile, Scrum, RUP, PMI, PMBOK, Waterfall) and Software Development Life Cycle (SDLC). This role requires strong client handling skills, the ability to manage end-to-end projects, and the passion to build quality products. What You ll Be Doing Project Planning & Execution Oversee and manage end-to-end project lifecycle from initiation to completion. Develop and track project timelines, budgets, and deliverables. Implement Agile, Scrum, and other PM methodologies as needed. Team Coordination & Communication Act as a bridge between the development team and senior project management (SPM). Communicate effectively with developers, stakeholders, and clients. Conduct stand-ups, sprint planning, and retrospectives in Agile projects. Client Handling & Stakeholder Management Engage with clients to understand requirements, manage expectations, and ensure project success. Provide regular project updates and reports to stakeholders. Risk & Change Management Identify and mitigate risks, roadblocks, and dependencies. Be adaptable to change management and process improvements. Quality & Delivery Focus Ensure projects meet deadlines without compromising on quality. Maintain a positive, problem-solving mindset to tackle challenges. What You Bring 3+ years of experience in IT project/program management. Proficiency in PM methodologies (Agile, Scrum, RUP, PMI, PMBOK, Waterfall). Strong knowledge of SDLC & IT project lifecycle. Excellent communication & stakeholder management skills. Ability to handle multiple projects simultaneously. Positive attitude, quick learner, adaptable & resilient mindset. Work on exciting and challenging IT projects. Collaborate with a highly skilled and dynamic team. Competitive salary and career growth opportunities. If you are a motivated Project Manager with a passion for delivering quality projects, apply now to join our Chennai team!

Operations Head Manufacturing Location: Chennai Mission: We are seeking an experienced Operations Head to lead and manage standardized manufacturing and production methods. The ideal candidate will drive continuous improvement initiatives, ensure operational excellence, and align resources to meet both short-term and long-term business goals. Key Responsibilities: Safety & Compliance: Ensure adherence to Health, Safety, and Environment (HSE) regulations and 5S principles. Oversee incident reporting and take corrective actions as required. Serve as the legal responsible authority in case of accidents. Quality & Process Excellence: Enforce compliance with quality systems, processes, and procedures to maintain high product standards. Ensure proper implementation of standardized work and best manufacturing practices. Production & Resource Management: Oversee production performance and productivity, optimizing the use of human and technical resources. Manage load vs. resource balance based on the Master Production Schedule (MPS) and customer requirements. Contribute to production planning and execution. People & Leadership Development: Lead and develop a high-performing team, ensuring alignment with company objectives. Define and implement training programs to enhance competencies. Drive employee engagement, performance management, and recognition programs. Continuous Improvement & Digitalization: Lead Lean Manufacturing and Operational Excellence initiatives to drive cost efficiency and performance improvements. Implement digital tools to enhance manufacturing efficiency and data-driven decision-making. Stakeholder & Change Management: Act as a key liaison between cross-functional teams, ensuring seamless operations and effective communication. Lead change management initiatives and drive cultural transformation within the plant. Key Competencies: Manufacturing Management & Operational Performance Lean & Continuous Improvement (Kaizen, Six Sigma) Supply Chain & Production Planning Digital Acumen & Data-Driven Decision Making Health & Safety Compliance Leadership, Influence & People Development Required Experience & Qualifications: 15+ years of experience in manufacturing/production, with a strong track record in plant operations, supply chain, or process optimization. Bachelor's/Master s degree in Engineering, Manufacturing, or a related field. Expertise in performance management tools (ERP/MES/DISS/LDS) and quality improvement methodologies. Proven leadership in managing large teams, implementing manufacturing best practices, and driving cost efficiencies. Join us in driving operational excellence and shaping the future of manufacturing at Schneider Electric! Qualification : Bachelor's/Masters degree in Engineering, Manufacturing, or a related field.

Senior Software Developer - CCM About the Role: We are seeking a highly motivated and experienced Senior Software Developer specializing in Customer Communication Management (CCM) to join our team. The ideal candidate will possess a strong background in software development and project execution, coupled with deep expertise in CCM tools, particularly CSF Designer. This role requires a self-starter who can contribute individually while also collaborating effectively within a team environment. The successful candidate will be comfortable working in a global setting and available to overlap with onshore teams during EST business hours (1:00 PM to 10:30 PM IST). Responsibilities: Lead and contribute to the full software development lifecycle (SDLC), from requirements gathering and system analysis to design, coding, testing, debugging, documentation, and implementation. Execute migrations from CSF MVS (mainframe) to CSF Designer in a Windows environment. Demonstrate proficiency with HPX Live, CSF Designer (v14.0 and v16.0), CSF Classic (v4.6), and Mainframes zOS, utilizing tools such as Endeavor and File Manager. Integrate systems with document composition tools, including DOC1, CSF legacy, CSF Designer, and HP/OpenText Exstream. Collaborate effectively with cross-cultural and multi-lingual teams. Contribute as an individual contributor and actively participate in team projects. Maintain availability to overlap with onshore teams during EST business hours (1:00 PM to 10:30 PM IST). Qualifications: Minimum of 6-8 years of experience in software development and project execution. Extensive experience with CCM tools, particularly CSF Designer. Proven experience migrating from CSF MVS (mainframe) to CSF Designer on Windows. Strong working knowledge of HPX Live, CSF Designer (v14.0 and v16.0), CSF Classic (v4.6), Mainframes zOS, Endeavor, and File Manager. Experience integrating systems with document composition tools (DOC1, CSF legacy, CSF Designer, HP/OpenText Exstream). Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively in a team environment and independently. Experience working in cross-cultural and multi-lingual settings. Willingness to work during overlapping hours with EST business hours (1:00 PM to 10:30 PM IST).

QA Testing Lead (ETL Testing) Role Overview We are seeking an experienced QA Testing Lead with expertise in ETL testing to ensure the accuracy, integrity, and performance of data processes. The ideal candidate should have team-handling experience, strong communication skills, and a solid understanding of data warehouse concepts. This role requires close collaboration with onshore and offshore teams to coordinate test strategies, perform data validations, and ensure seamless ETL testing execution. Key Responsibilities Test Strategy & Execution Review business requirements and prepare comprehensive test plans. Develop and execute ETL test cases, test scripts, and test plans. Perform data validations, reconciliations, and integrity checks. Ensure accurate data transformations, mappings, and loading processes. ETL Testing Expertise Conduct various types of ETL testing, including: Metadata Testing Data Completeness Testing Data Accuracy Testing Data Transformation Testing Data Quality Testing Initial/Incremental Load Testing Run SQL queries to verify data consistency between source and target systems. Work on dimensional modeling concepts (star schemas, snowflakes, dimensions, and facts). Team Coordination & Collaboration Lead onshore-offshore testing teams and ensure smooth project execution. Collaborate with data architects, developers, and business teams. Coordinate with stakeholders to provide timely status updates and solutions. Process Improvement & Reporting Ensure testing best practices, including automation where applicable. Prepare test reports, defect tracking, and performance analysis. Proactively identify, troubleshoot, and resolve testing challenges. Required Qualifications & Skills Technical Expertise: ETL testing experience in large-scale enterprise projects. Strong SQL skills for data validation and reconciliation. Hands-on experience in ETL tools (Informatica, Talend, DataStage, etc.). Familiarity with data warehousing concepts and dimensional modeling. Leadership & Coordination: Proven team-handling skills in an onshore-offshore model. Strong communication and stakeholder management abilities. Ability to work independently and drive testing initiatives. Domain Knowledge (Preferred): Experience in eCommerce, online shopping, sales, or retail domain. Apply Now & Join a High-Impact QA Team!

Experience 2+ years of experience working with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV/Navision). Qualification B.E/B.Tech in Computers or any relevant field. What You Will Do Lead and Participate in Implementation: Lead and participate in the implementation of Microsoft Dynamics 365 Business Central solutions for clients, including system configuration, customization, data migration, and integration with third-party applications. Analyze Client Business Requirements: Analyze client business requirements and translate them into technical specifications and solution designs. Customization and Development: Develop and implement customizations using AL language, extensions, and integrations with other Microsoft and third-party products. Provide Technical Guidance: Provide technical guidance and support to project teams and client stakeholders throughout the project lifecycle. Conduct Workshops and Training: Conduct technical workshops, training sessions, and knowledge transfer activities for clients and internal teams. Collaborate with Cross-functional Teams: Collaborate with cross-functional teams, including functional consultants, developers, and project managers, to deliver high-quality solutions on time and within budget. Stay Updated: Stay updated on the latest developments and best practices in Microsoft Dynamics 365 Business Central and related technologies. What Makes You a Great Fit Experience: Minimum 5 years of experience working with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV/Navision). Technical Skills: Strong skills in AL language, Visual Studio Code, and Dynamics 365 Business Central development tools. Customization & Configuration: Experience with customization, configuration, and integration of Business Central modules, including Finance, Sales, Purchasing, Inventory, and Manufacturing. Bonus Skills: Knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Azure services is a plus. Certifications: Microsoft certifications in Dynamics 365 Business Central or related technologies are preferred. Communication Skills: Excellent analytical, problem-solving, and communication skills. Time Management: Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously. Pre-Requisites Content writing for blogs, emails, social media, and other marketing assets. Responsible for researching, producing, and optimizing content to drive engagement and growth. Qualification : B.E/B.Tech in Computers or any relevant field.