Communication Skills Jobs in Kolkata

Job Title: CRM Executive Location: Kolkata Employment Type: Full-Time Experience: 1 3 years Qualification: Graduation & Above Preferred Industries: Stationery, FMCG About the Role We are looking for a proactive and detail-oriented CRM Executive who excels in active listening, clear communication, and relationship building. The ideal candidate will be patient, solution-driven, and adept at managing customer relationships to enhance engagement, retention, and overall satisfaction. Key Responsibilities Develop and implement effective CRM strategies aimed at increasing customer engagement and loyalty. Manage and maintain the company s CRM system, ensuring timely data entry, data cleansing, and segmentation. Analyze customer data and behavior to identify trends, insights, and opportunities for business improvement. Design and execute targeted marketing campaigns and communications to boost customer retention and upselling. Collaborate closely with sales, marketing, and other departments to ensure CRM initiatives align with overall business objectives. Ensure the accuracy and completeness of customer data within the CRM system. Conduct customer surveys and gather feedback to improve customer experience and satisfaction levels. Monitor and analyze customer interactions across various channels including email, social media, and chatbots. Key Skills & Competencies Excellent communication skills clear, concise, and empathetic. Strong relationship-building and problem-solving abilities. Proficiency in CRM software and data management. Analytical mindset with the ability to interpret customer data for actionable insights. Ability to work collaboratively in a cross-functional environment. Patience and customer-centric attitude. Qualification : Graduation & Above

Job Title: Sales Coordinator Location: Kolkata Employment Type: Full-Time Experience: 1 3 years Qualification: Graduation and Above Preferred Industries: Stationery, FMCG About the Role We are seeking an organized and proactive Sales Coordinator who can effectively communicate, collaborate with clients and sales teams, and manage sales processes efficiently. The ideal candidate will ensure smooth operations by handling follow-ups, preparing reports, maintaining records, and resolving issues promptly to support overall sales performance and customer satisfaction. Key Responsibilities Maintain and update customer databases accurately. Track sales orders and manage related paperwork to ensure timely processing. Prepare sales reports and presentations for management and sales teams. Coordinate closely with sales teams to ensure smooth daily operations. Identify and resolve bottlenecks or issues in the sales process. Respond promptly and professionally to client inquiries and concerns. Build and maintain strong customer relationships to ensure satisfaction and loyalty. Stay adaptable to new sales trends, technologies, and market changes. Key Skills & Competencies Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in MS Office and CRM tools. Problem-solving mindset with attention to detail. Ability to work collaboratively with cross-functional teams. Customer-focused approach with patience and professionalism. Qualification : Graduation and Above

Job Title: Application Support Engineer Location: Kolkata Employment Type: Full-time Experience: 3+ years Salary: INR 6 - 10 LPA Notice Period: 30 Days Job Profile: Join a leading product-based MNC as an Application Support Engineer to monitor and manage functional support incidents for our production systems. You will be responsible for ensuring smooth operations, handling user queries, coordinating with development teams, and supporting release management. Key Responsibilities: Monitor and manage all functional support incidents, requests, and queries addressed to the Global Support Team in production Track alert emails and take timely action Follow defined process flows for incident and request management Handle user code registration requests and data provision tasks Perform primary analysis to respond to user queries and provide root cause analysis Liaise directly with users, development teams, and other stakeholders to resolve issues or gather information Coordinate release management activities, including tracking releases and data patches Send notifications to users regarding application restrictions during updates, maintenance, or program releases Maintain daily log sheets and ensure smooth shift hand-overs Document standard operating procedures and provide support during UAT and training sessions Adhere to process timelines and quality standards consistently Acquire and maintain knowledge of the international shipping industry and MOL-IT software applications, standards, and guidelines Perform additional tasks as assigned by superiors Preferred Skills & Qualifications: Bachelor s degree in Information Technology, Computer Science, or related field Minimum 3+ years of experience in functional application support Strong exposure to SQL and database query handling Excellent analytical and problem-solving skills Effective communication and coordination abilities Ability to work under pressure and manage multiple tasks simultaneously Qualification : Bachelors degree in Information Technology, Computer Science, or related field

Project Manager Location: Kolkata, India Experience: 6 Years Employment Type: Full-time Role Overview: We are seeking an experienced and results-driven Project Manager to lead and oversee projects from initiation to completion. Based in Kolkata, the ideal candidate will possess excellent leadership, organizational, and communication skills, along with a strong background in project planning, budgeting, and execution. The Project Manager will be responsible for aligning project objectives with company goals and ensuring timely delivery within scope and budget. Key Responsibilities: Define project scope, goals, deliverables, and timelines in collaboration with stakeholders. Estimate and allocate necessary resources, ensuring effective and efficient utilization. Develop and manage detailed project plans, schedules, and budgets. Monitor project costs and ensure alignment with the approved budget. Provide regular updates to stakeholders on project progress, risks, and strategic changes. Identify, analyze, and resolve project issues and obstacles. Apply industry best practices and standards throughout the project lifecycle. Maintain strong communication and relationship management with clients and internal stakeholders. Track and report project performance using appropriate tools and metrics. Conduct risk assessments and develop mitigation plans. Ensure proper documentation and reporting for all project phases. Escalate issues to upper management as required. Required Skills: Strong understanding of business case development and risk management. Excellent leadership, decision-making, and team management skills. Ability to effectively manage project budgets and resources. Proficient in project management software and tools. Capability to make informed decisions under pressure. Excellent analytical, problem-solving, and interpersonal skills. Eligibility Criteria: Education: Bachelor's degree in Computer Science, Business Administration, or a related field. Experience: Minimum of 6 years in project management or a related role. Certification: PMP certification preferred. Demonstrated experience in successfully managing full project lifecycles. Qualification : Bachelor's degree in Computer Science, Business Administration, or a related field.

Project Coordinator Location: Kolkata, India Experience: 6 Years Employment Type: Full-time Role Overview: We are looking for an organized and detail-oriented Project Coordinator to support project execution and ensure smooth workflow across multiple projects in Kolkata. The ideal candidate will have excellent communication skills, strong administrative capabilities, and experience coordinating complex projects, particularly AMC and WBT projects. Key Responsibilities: Prepare and communicate financial and progress reports to relevant team members. Create monthly progress reports and track milestone delivery, ensuring timely updates. Manage multiple AMC and WBT projects simultaneously, maintaining clear documentation. Prepare and review project documentation using MS Word and PowerPoint. Monitor daily project workflows by conducting organized scrum calls with project teams. Provide detailed project updates and reports to project managers and clients. Organize reports, contracts, and invoices for efficient access and reference. Plan and coordinate meetings, manage project logistics, and facilitate smooth communication. Utilize tools to monitor working hours, project plans, and expenditures. Serve as a point of contact, communicating project status to all participants. Identify risks and opportunities, and assist in removing obstacles to maintain project progress. Required Skills: Exceptional verbal, written, and presentation skills. Ability to work independently and collaboratively within a team environment. Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Strong organizational skills, with experience in file management and administrative procedures. Ability to manage multiple priorities and work effectively under tight deadlines. Familiarity with project tracking tools and methodologies such as scrum. Eligibility Criteria: Education: Post-Graduation in Management or a technical field preferred; Graduation in Management or related technical field required. Experience: Minimum 6 years of experience as a Project Coordinator or in a similar role. Proven ability to handle multiple projects and communicate effectively with diverse stakeholders. Qualification : Post-Graduation in Management or a technical field preferred; Graduation in Management or related technical field required.

Associate Client Partner Location: Kolkata, West Bengal Type: Full-Time (Work from Office 5 Days a Week) Experience: 1 2 Years About Indus Net Technologies Indus Net Technologies is a full-stack digital engineering company delivering outcome-driven technology solutions to clients worldwide. With a focus on agility, scalability, and innovation, we partner with organizations to accelerate digital transformation across industries. Role Overview We are seeking a client-focused and professionally polished Associate Client Partner to manage and grow key client relationships. This role is ideal for candidates with 1 2 years of experience in client engagement, business development, and project coordination. You ll serve as a strategic link between our clients and internal teams to ensure alignment and delivery success. Key Responsibilities: Build and nurture long-term client relationships through consultative communication and trust-building. Identify business opportunities and support account growth and upselling initiatives. Collaborate with internal delivery and sales teams to ensure successful project execution. Act as the key liaison between clients and internal teams, ensuring alignment of expectations, deliverables, and timelines. Monitor project progress, escalate issues when necessary, and ensure high levels of client satisfaction and retention. Mandatory Skills: Client Relationship Management Consultative Selling and Effective Communication Business Acumen & Account Expansion Project Oversight & Delivery Coordination Desirable Skills: Basic technical understanding of digital products/services Strong analytical and data-driven mindset Experience in cross-cultural communication Team collaboration and crisis management Familiarity with automation or CRM tools Industry-specific exposure (e.g., BFSI, Healthcare, Retail) Ideal Candidate Profile: Excellent verbal and written communication skills Professional appearance and demeanor Proactive, self-motivated, and accountable Strong organizational, coordination, and multitasking skills Eagerness to learn and grow in a client-facing career trajectory Perks & Benefits: Opportunity to work with global clients and top-tier businesses Collaborative work culture that values learning and growth Clearly defined performance-driven career path

Position Title: Web Designer Location: Kolkata, India Category: Creative Design Employment Type: Full-Time Seniority Level: Senior Experience Required: Minimum 3 years Job Description We are looking for a Senior or Intermediate Web Designer to join our creative team in Kolkata. The ideal candidate is experienced in Adobe Creative Cloud tools, scripting languages, and has a strong understanding of the latest UI design trends and web standards. Roles & Responsibilities Communicate professionally in English across teams and clients. Follow web standards and usability guidelines in design and development. Meet deadlines while managing multiple projects simultaneously. Adapt quickly to new technologies, design techniques, and project requirements. Create website mockups and translate marketing/informational content into functional websites and web apps. Skills Required HTML, CSS3, Bootstrap, jQuery, Basic JavaScript. WordPress (experience with theme builders like Elementor, Divi preferred). Adobe XD, Photoshop, Figma, Illustrator. Familiarity with CSS preprocessors (SCSS or LESS) preferred. Knowledge of Invision or Sketch is a plus. Requirements Bachelor s degree or higher (preferably in Computer Science, Graphic Design, or Web Development). Minimum 3 years experience in website mockup designing and front-end coding. Proficiency in HTML, CSS3, Bootstrap, jQuery, and basic JavaScript. Strong skills in designing mockups using Adobe XD, Photoshop, Figma, Illustrator. Experience with WordPress theme builders like Elementor or Divi preferred. Experience with CSS preprocessors such as SCSS or LESS preferred. Knowledge of Invision or Sketch is a plus. Strong grasp of latest UI/UX design concepts and web standards. Flexible working arrangements. Competitive compensation. Insurance benefits. Training and mentoring programs. Frequent team celebrations and events. Home office allowance. Paid leave and retirement benefits. Partial course funding for skill development. Team-building activities. Qualification : Bachelors degree or higher (preferably in Computer Science, Graphic Design, or Web Development).

Position Title: MERN Stack Developer Location: Kolkata, India Category: Software Developer Jobs Employment Type: Full-Time Seniority Level: Senior Experience Required: Minimum 5 years (in relevant technologies) Job Description We are seeking a highly skilled MERN Stack Developer with deep expertise in MongoDB, React, and Node.js, supplemented by proficiency in modern frameworks like Next.js and Nest.js. The ideal candidate will have a strong command of TypeScript and be familiar with integrating AI capabilities into web applications using tools such as TensorFlow.js and OpenAI API. You will work on designing and building scalable applications while adhering to best practices in testing, version control, deployment, and documentation. Roles & Responsibilities Full-Stack Development: Design, develop, and maintain scalable and robust applications using MongoDB, React, and Node.js frameworks with a preference for Next.js and Nest.js. TypeScript Expertise: Write maintainable, type-safe, and scalable code in TypeScript. AI Integration: Integrate AI functionalities into applications and use AI-enabled development tools such as GitHub Copilot or Cursor. Testing & QA: Write unit and integration tests to maintain high code quality and ensure bug-free releases. Version Control: Manage code repositories and branching strategies using Git with industry-standard workflows. Deployment & Infrastructure: Deploy applications using containerization (Docker, Kubernetes) and cloud platforms like Azure or AWS. Business Logic & Troubleshooting: Analyze and implement complex business logic, debug and optimize large-scale applications. Code Documentation & Best Practices: Maintain comprehensive documentation and follow clean code principles and architectural best practices. Skills Required MongoDB React.js, Next.js Node.js, Nest.js, Express.js TypeScript (mandatory) Unit testing and integration testing frameworks Git workflows and repository management CI/CD pipelines Docker, Kubernetes, or cloud platforms (Azure, AWS) AI tools & libraries (TensorFlow.js, OpenAI API) RESTful API design and microservices architecture Requirements Minimum 5 years of professional experience in MERN stack development. Strong expertise in MongoDB, React.js, and Node.js; Next.js and Nest.js experience preferred. Mandatory proficiency in TypeScript and RESTful API development. Experience writing unit and integration tests. Expertise in Git version control and branch management. Experience with cloud platforms like Azure or AWS. Strong problem-solving and debugging skills. Excellent English communication and collaboration skills. Bachelor s degree in any stream, preferably Computer Science or Computer Applications. Preferred Skills & Qualifications Experience with Docker, Kubernetes, or other containerization and orchestration tools. Familiarity with relational databases (RDBMS). Knowledge of microservices architecture and API design. Hands-on experience with AI libraries such as TensorFlow.js or OpenAI API. Certifications in relevant technologies from recognized institutions. Familiarity with AI-powered development tools and no-code/low-code platforms. Flexible working hours. Competitive compensation package. Comprehensive insurance benefits. Training and mentoring opportunities. Frequent team celebrations and events. Home office allowance. Paid leave and retirement benefits. Partial course funding for continuous learning. Team-building activities. Qualification : Bachelors degree

Position Title: Quality Assurance (QA) Engineer Location: Kolkata, India Category: PM & QA Employment Type: Full-Time Seniority Level: Senior Experience Required: Minimum 3 years (Automation and Manual Testing) Job Description We are seeking a meticulous and experienced Quality Assurance (QA) Engineer to ensure the quality, functionality, and performance of our enterprise software solutions. You will collaborate closely with cross-functional teams including developers, business analysts, and project managers to deliver high-quality software that aligns with client requirements and expectations. Roles & Responsibilities Test Planning: Design, develop, and execute detailed test plans, test cases, and test scripts based on project requirements and technical specs. Manual Testing: Perform manual testing across web, mobile, and other platforms to validate functionality, performance, and security. Automation Testing: Develop and maintain automated test scripts using Selenium, TestNG, Jenkins, or other automation frameworks. Defect Management: Identify, log, track, and work with developers to resolve defects and issues promptly. Regression Testing: Conduct regression testing to verify that new software releases don t negatively impact existing features. Performance Testing: Execute load and stress tests to assess application scalability and performance. Documentation & Reporting: Maintain detailed test documentation and provide regular status updates to stakeholders. Collaboration: Partner with developers, analysts, and project teams to understand requirements and deliver effective testing solutions. Skills Required Selenium Jenkins TestNG Manual Testing Automation Testing Performance Testing Version control systems (Git or similar) API Testing (Postman, RestAssured) Requirements Minimum 3 years of experience as a QA Engineer testing large-scale applications. Strong knowledge of QA methodologies, tools, and software development lifecycle (SDLC). Hands-on experience with automation testing tools such as Selenium, Jenkins, and TestNG. Solid expertise in both manual and automation testing. Experience with API testing using Postman or RestAssured. Proficient in writing clear, concise, and comprehensive test documentation. Strong understanding of Agile development methodologies. Excellent English communication and teamwork skills. Bachelor s degree in any discipline. Preferred Skills & Qualifications Experience with the Cucumber BDD framework. Familiarity with performance/load testing tools. Certifications such as ISTQB, Certified ScrumMaster, or equivalent. Experience working with CI/CD pipelines and tools like Jenkins, GitLab, etc. Exposure to cloud platforms like AWS or Azure. Experience in enterprise software and multi-team project environments. Familiarity with version control systems such as Git. Flexible working hours. Competitive salary and benefits. Medical and insurance coverage. Training and mentoring programs. Frequent team celebrations and events. Home office allowance. Paid leave and retirement benefits. Partial course funding for skill development. Team-building activities. Qualification : Bachelors degree in any discipline.

Position Title: IT Product Manager Location: Kolkata, India Category: PM & QA Employment Type: Full-Time Seniority Level: Senior Job Description We are looking for an experienced IT Product Manager with a minimum of 5 years in technical project management or related fields. The ideal candidate will have strong leadership skills, a strategic mindset, and a Bachelor s degree. This role involves managing products through their entire lifecycle while driving collaboration across teams and stakeholders. Roles & Responsibilities Define product strategy and roadmap aligned with company goals. Manage the product lifecycle from concept through End-of-Life (EOL). Gather and prioritize requirements from stakeholders across multiple product releases. Develop marketing plans, budget proposals, and ensure delivery against plans. Write compelling business cases for internal approvals and investments. Prepare product and market requirement documents. Build and maintain partnerships with internal teams and external clients. Conduct product demonstrations and foster relationships with B2B customers. Lead virtual product teams to meet project and business objectives. Conduct market research and set competitive product pricing. Implement Agile and Scrum methodologies; experience with CSM and/or PMP certifications preferred. Monitor and improve product performance continuously. Manage trials, Minimum Viable Products (MVPs), and product launches. Lead competitor analysis and market research efforts. Develop and deliver training materials for technical support teams. Collect and analyze feedback from customers and sales teams to enhance product offerings. Generate regular revenue and performance reports. Demonstrate exceptional problem-solving and troubleshooting skills. Exhibit strong time management, cooperation, and team motivation. Requirements Bachelor s degree in any discipline. Proven experience leading and implementing Agile development processes. Strong problem-solving and decision-making abilities. Expertise in web and web application development concepts. Familiarity with Scrum methodology and Agile best practices. Excellent leadership and meeting facilitation skills. Ability to support and mentor team members effectively. Flexible working arrangements. Competitive compensation package. Comprehensive insurance benefits. Training and mentoring programs. Frequent team celebrations and social events. Home office allowance. Paid leave and retirement benefits. Partial funding for continued education and courses. Team building activities. Qualification : Bachelors degree in any discipline.

About the Job Qualification: MBA Experience: 4-6 years of experience in FMCG Preferred Industries: FMCG, FMCD, Manufacturing Garments, Pharmaceuticals Age: Below 32 years Male/Female: Open Reporting To: Marketing Manager CTC: Upto 15 LPA No of Vacancies: 3 Skills & Experience Creative with excellent written & oral communication skills Numerical skills and tech savvy Knowledge of branding, and brand communications Ability to work with diverse team Key Requirements The Brand Manager is a key role, where you will help to develop & implement effective brand-building strategies with a focus on developing promotional strategies for brand awareness and profitability. You will have access to confidential information, requiring absolute discretion at all times. You will also be responsible for driving team performance and getting the most out of individual contributors. You will need to be able to plan, organize and anticipate requirements well in advance. Responsible for execute plans and report on campaign results. Developing and implementing strategies to increase sales Assists in developing brand strategy, Product Launching, Promotional Activities, ATL BTL activation Ensure proper practices and procedures are being followed, and make recommendations for improvements Following market trends and presenting creative ideas Prepare, evaluate and analyze data to report on brand growth Product Knowledge including pricing, Packaging and Positioning Qualification : MBA

Job Overview: Senior Automation Test Engineer As a Senior Automation Test Engineer, you will play a key role in ensuring the quality, reliability, and performance of our software products. You will be responsible for designing, developing, and executing automated test scripts using industry-standard tools to ensure our products meet the highest standards of quality. This role requires close collaboration with developers, product managers, and other QA engineers to identify test requirements, create test plans, and implement automated tests. Your contributions will drive continuous improvement, efficiency, and innovation in our testing processes. Key Responsibilities: Automation Frameworks & Script Development: Design, develop, and maintain robust, scalable, and high-quality test automation frameworks and scripts using tools like Selenium, Appium, TestNG, JUnit, Python, Java, etc. Test Strategy & Planning: Collaborate with product and development teams to define test strategies, develop comprehensive test plans, and create test cases tailored for automated testing. CI/CD Integration: Execute automated test scripts as part of the CI/CD pipeline, analyze test results, and generate detailed defect reports. Communicate findings and metrics to stakeholders. Process Optimization: Identify opportunities for optimizing testing processes and advocate for the automation of tests. Implement best practices in test automation and quality assurance. Cross-Functional Collaboration: Ensure automation tests align with the overall development process by working closely with developers, product managers, and other teams. Assist in resolving complex technical issues. Mentorship & Guidance: Provide leadership and guidance to junior QA engineers and test automation engineers, fostering a culture of continuous learning and improvement within the team. Tool Integration & Evaluation: Evaluate, recommend, and integrate new tools and technologies into the test automation framework to continuously enhance testing capabilities. Documentation: Maintain thorough and detailed documentation of automated test scripts, test data, and results for transparency and traceability. Qualifications: Experience: 5+ years of experience in software testing and automation. Proven experience with test automation tools such as Selenium, Appium, Cypress, etc. Hands-on experience with scripting languages like Python, Java, or JavaScript. Experience with CI/CD tools like Jenkins, Git, Docker, etc. Strong understanding of software development lifecycle (SDLC) and software testing lifecycle (STLC). Skills: Proficient in designing and implementing automation frameworks from scratch. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills, both verbal and written. Familiarity with Agile/Scrum methodologies. Experience with performance testing and security testing is a plus. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degrees are a plus. Certifications: ISTQB certification or similar certification in software testing is desirable. What We Offer: Competitive salary and benefits package. Opportunities for growth and professional development. Collaborative and innovative work environment. Exposure to new tools, technologies, and cutting-edge practices in test automation. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Description: Senior Tech. Content Writer Company Description Magicminds is a global technology company that specialises in custom software solutions and digital marketing services. With a team of dedicated developers and marketers, we help businesses transform their vision into tangible success. Our expertise extends to mobile and web apps, digital marketing, and emerging technologies like AI and Blockchain. As a trusted ally for startups and global enterprises, we empower our clients with cutting-edge digital solutions. Roles and Responsibilities: Create, edit, and manage high-quality technical content for diverse platforms (blogs, websites, whitepapers, manuals, etc.). Collaborate with subject matter experts to gather and validate information. Develop and maintain content style guides and standards. Ensure technical accuracy and clarity in all content. Conduct thorough research to stay updated with industry trends and technologies. Optimise content for SEO and user engagement. Mentor and guide junior writers to improve their skills and output. Skills & Experience Required: Bachelor s degree in Computer Science, Engineering, English, or related field. 5+ years of experience in technical writing or related field. Excellent written and verbal communication skills. Excellent research skills to gather information and stay up-to-date with industry trends. Strong understanding of technical concepts and the ability to explain them clearly. Familiarity with content management systems and keyword research tools. Proficiency with content management systems (CMS) and documentation tools. Experience with SEO best practices. Attention to detail and ability to work independently. Strong organisational and multitasking abilities. Experience: 5+ years (Only IT Industry) Location: Kolkata (Onsite/Remote) Qualification : Bachelors degree in Computer Science, Engineering, English, or related field.

Customer Success Specialist Location: Bangalore (Hybrid Model) Are you If yes, Esko, a Veralto company, could be your next career move! About Esko Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process for packaged goods. Our innovative tools empower brand owners, retailers, pre-media & trade shops, manufacturers, and converters to digitize, connect, automate, and accelerate packaging design and printing workflows. At Esko, you ll work in a flexible, family-friendly environment that values both people and the planet. We actively embrace diversity and encourage candidates from all backgrounds to apply, because we believe that passion and experience drive innovation and excellence. About the Role Title: Customer Success Specialist Location: Bangalore (Hybrid Model) As a Customer Success Specialist, you will play a critical role in building trusted partnerships with clients, aligning with their organizational goals, and driving measurable impact by shaping client success strategies. You ll work closely with internal teams to deliver value-driven solutions, ensuring faster adoption and measurable outcomes for our clients. Key Responsibilities Efficiently handle and resolve customer support tickets, prioritize escalations, and maintain accurate documentation. Serve as the primary contact for assigned customers, building strong relationships and ensuring seamless communication between teams. Prepare and present reports on ticket resolution times, customer satisfaction, and issue trends to drive continuous improvement. Proactively identify risks, collaborate with internal teams, and implement solutions to manage critical incidents effectively. Work closely with Customer Success Managers (CSMs) and Account Managers to streamline operations, especially for high-value customers. Qualifications & Requirements Bachelor s or Master s degree (MBA preferred). Minimum 4-5 years of experience in stakeholder management, escalation handling, support, and operations, ideally within IT-SaaS platforms. Experience working with Enterprise, Mid-Market, and SMB customers in US/Europe markets. Exposure to the FMCG or packaging industry is a plus. Exceptional communication and presentation skills. Strong customer-first mindset with excellent attention to detail. Willingness to travel up to 10% as needed. Be part of a global leader driving innovation in the packaging and printing industry. Work with cutting-edge technologies that shape the future of packaging design and production. Thrive in a collaborative, diverse, and inclusive environment where your ideas and contributions matter. Enjoy a flexible hybrid work model in Bangalore, balancing work and life. About Veralto Esko is part of Veralto (NYSE: VLTO), a $5 billion global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. As part of Veralto s global network of 16,000 associates, you ll have the opportunity to build your skills, grow your career, and contribute to safeguarding the world s most vital resources. Qualification : Bachelors or Masters degree (MBA preferred).

Account Director About the Role: The Account Director at PromotEdge is a crucial leadership role responsible for strategic planning, oversight, and growth of existing client relationships. Leading the account management team, the Account Director builds and maintains strong client partnerships, ensuring timely delivery of objectives and driving measurable results. Responsibilities: Develop and execute strategic account plans. Lead and mentor the account management team. Build and maintain strong client relationships. Ensure timely delivery of client objectives. Drive client results and growth. Develop and execute marketing strategies. Oversee account planning and social media calendar creation. Analyze monthly reports and derive actionable insights. Manage projects effectively. Understand and articulate client goals. Maintain a basic understanding of design and motion software. Demonstrate a deep understanding of digital and traditional marketing, content production, and platform strategies. Qualifications: At least 5 years of experience in a digital-first agency. Skills Required: Strategic thinking and planning. Leadership and team management. Client relationship management. Marketing strategy development and execution. Team guidance and mentorship. Excellent communication, interpersonal, and presentation skills. Account planning expertise. Social media calendar creation. Report analysis and interpretation. Project management skills. Ability to understand and articulate client goals. Basic understanding of design and motion software. Deep understanding of digital and traditional marketing, content production, and platforms.

Accounts & Finance Manager About the Role: The Accounts & Finance Manager at PromotEdge plays a critical role in ensuring the financial health of the organization. This involves managing financial transactions, budgeting, and financial reporting. The role requires close collaboration with other departments to align financial strategies with overall business goals. Responsibilities: Manage all financial transactions. Develop and manage budgets. Prepare and analyze financial reports. Collaborate with other departments to align financial strategies with business objectives. Ensure compliance with accounting principles and regulations. Maintain accurate financial records. Qualifications: 3-4 years of experience in a related role. Skills Required: Proficiency in financial management software. Strong attention to detail and analytical skills. Strong knowledge of accounting principles. Excellent communication skills for collaboration with different teams.

Job Title: Virtual Assistant Location: Kolkata (Fully Remote, with occasional office visits for training) Job Description: We are looking to fill Virtual Assistant job openings in Kolkata! This role involves handling a variety of tasks for clients, including administrative support and communication management. The ideal candidate should have a solid background in office work and be highly organized. Roles & Responsibilities: Must be technology adept. Ability to act with integrity and appropriately handle confidential information. Excellent English, communication, and interpersonal skills. A highly motivated individual who brings energy and a great work ethic. Requirements: Proven work experience as an assistant or in a relevant administrative role. A Bachelor s Degree is a bonus. Proficiency in Excel, PowerPoint, and Word. Must be a good typist and note-taker. Ability to manage internal and external communications, including emails, messaging, memos, and reports. Flexibility to work evenings, with the possibility of a split schedule to accommodate multiple time zones (preferably EST). Strong verbal and written communication skills. Effective presentation skills. High degree of professionalism. Good time-management and multitasking skills, with a positive attitude. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : A Bachelors Degree is a bonus.

Business Analyst Location: Kolkata Experience: 3+ Years Job Type: Full-time About the Role We are looking for a skilled Business Analyst with 3+ years of experience to join our team in Kolkata. In this role, you will be responsible for requirements management, communication, and analysis to ensure that business needs are clearly defined and translated into functional specifications. You will work closely with stakeholders, development teams, and business leaders to ensure that solutions align with business goals and objectives. Responsibilities Requirements management, communication, and analysis: Gather, analyze, and document business requirements. Eliciting requirements: Engage with stakeholders to identify, understand, and document their needs. Translating and simplifying requirements: Convert complex business requirements into clear, concise, and actionable specifications. Assisting with the business case: Support in preparing business cases by gathering relevant data and helping in evaluating potential solutions. Planning and monitoring: Assist in planning and tracking project timelines, deliverables, and milestones. Create and update use cases, wireframes, and SRS (Software Requirement Specification) documentation. Assist in proposal writing and presenting clear project scopes to clients and stakeholders. Minimum Qualifications BE/BTech or equivalent degree. Proven experience in requirement gathering, proposal writing, and preparing SRS documents. Strong knowledge of creating use cases and wireframes for business solutions. Good communication skills with the ability to interact with stakeholders at all levels. Preferred Qualifications Familiarity with Agile methodologies and experience working in Agile environments. Experience with business analysis tools and modeling techniques (UML, BPMN, etc.). Strong problem-solving and analytical thinking skills. Competitive salary and benefits package. Opportunities for career growth and development. A collaborative and innovative work environment. Exposure to diverse projects and industries. Qualification : BE/BTech or equivalent degree.

Role: QA Analyst Experience: 3 7 Years Location: Kolkata Industry Type: Software Product Department: Engineering Software & QA Role Category: Quality Assurance & Testing Education: UG: B.Tech/B.E., B.Sc, or BCA in any specialization About the Role We are looking for a passionate and detail-oriented QA Analyst to join our Quality Assurance team. In this role, you will play a key part in ensuring the reliability and performance of our childcare management software through a combination of manual and automated testing. This is an exciting opportunity to work in a fast-paced environment, sharpen your technical skills, and contribute to the delivery of high-quality software solutions. Key Responsibilities Perform various types of testing including Functional, Regression, Acceptance, Smoke, and Exploratory testing Design and execute automated tests using Selenium/WebDriver Understand and work with relational databases; write and execute SQL queries Collaborate closely with developers, product managers, and other QA team members in an Agile development environment Ensure timely identification, documentation, and tracking of software defects Participate in continuous improvement of testing processes and contribute to QA best practices Perform manual testing where automation is not feasible (Bonus): Experience testing mobile applications (Android/iOS) is a strong advantage Required Skills & Qualifications 3 7 years of experience in software quality assurance Strong experience in automation testing with Selenium Good understanding of Agile methodologies Proficient in SQL with the ability to write and analyze queries Solid understanding of software development life cycle (SDLC) and testing methodologies Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Ability to work independently and collaboratively in a team setting Knowledge of Java for automation scripting is desirable Opportunity to work on meaningful products with real-world impact A collaborative, innovation-driven work culture Exposure to the full product lifecycle Competitive compensation and growth opportunities If you're passionate about quality, automation, and continuous improvement and you're excited to be part of a dynamic and growing team we d love to hear from you! Qualification : B.Tech/B.E., B.Sc, or BCA in any specialization

Role: Junior MVC Developer Experience: 2 4 Years Location: Kolkata Industry Type: Software Product Department: Engineering Software & QA Role Category: Software Development Education: UG: B.Tech/B.E., BCA, or B.Sc in any specialization About the Role We are seeking a motivated Junior ASP.NET MVC Developer to join our growing development team. In this role, you will work on web-based SaaS solutions designed for afterschool programs. You'll be responsible for building and maintaining responsive web applications that function seamlessly across modern browsers and devices including desktops, tablets, and smartphones. This is an excellent opportunity for developers looking to expand their skill set and contribute to meaningful projects in a collaborative environment. Key Responsibilities Develop and maintain ASP.NET MVC and Web Form applications Collaborate with the team to design and implement web-based solutions Ensure cross-browser compatibility and responsive design for various devices Integrate and use RESTful APIs to enhance application features Write clean, maintainable, and well-documented code Troubleshoot and debug issues across front-end and back-end components Participate in code reviews and team discussions for continuous improvement Required Skills Experience with C# or VB.NET, ASP.NET MVC, and Web Forms Familiarity with Bootstrap, JavaScript, jQuery, and Vue.js for front-end development Working knowledge of MS SQL Server and ability to write basic SQL queries Understanding of RESTful APIs and their integration Good problem-solving skills and a strong desire to learn and grow Excellent team collaboration and communication skills Exposure to real-world SaaS product development A supportive environment that encourages learning and innovation Opportunity to work on full-stack web development projects Competitive compensation and career growth opportunities If you're passionate about building high-quality web applications and eager to grow in a fast-paced software product environment, we d love to hear from you! Qualification : B.Tech/B.E., BCA, or B.Sc in any specialization