Competency Mapping Jobs in Bengaluru
117 Jobs Found
Workflow Analyst
Intouchcx
Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field
Assistant Manager - Process Design
Zeta
Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.
Data Privacy Compliance Specialist
Rubrik
Data Privacy Compliance Specialist Location: Bangalore, India Office About the Team Rubrik s Legal Team is at the heart of our mission to secure the world s data. We provide essential guidance across contract management, intellectual property, employment law, privacy, trade compliance, and litigation. Our team thrives on open debate, innovation, and ownership, contributing to building an iconic company. Rubrik is growing rapidly and evolving join us to be unstoppable, together. About the Role Rubrik is looking for a Data Privacy Compliance Specialist to strengthen and manage our global privacy program. The ideal candidate will have hands-on experience with privacy management accountability frameworks (PMAF), compliance auditing, and implementing data protection practices aligned with evolving global regulations. This role requires working collaboratively across procurement, engineering, product management, legal, and information security teams worldwide to maintain compliance and mitigate privacy risks. What You ll Do Conduct internal and coordinate external privacy audits as needed. Assess and monitor privacy compliance of third-party vendors and service providers. Continuously review data handling practices to ensure compliance with internal policies and global regulations. Develop, maintain, and enforce data privacy policies and procedures aligned with legal requirements and business objectives. Maintain detailed documentation to demonstrate compliance and accountability. Manage and update an inventory of personal data processing activities, including data flows and classifications. Oversee cross-border data transfer mechanisms ensuring adherence to applicable privacy laws. Lead internal privacy reviews, supporting engineering and data governance teams with data mapping, documentation, and privacy impact assessments. Collaborate with teams to implement privacy risk mitigation solutions while ensuring regulatory adherence. Develop and deliver privacy training to internal stakeholders to raise awareness and ensure compliance with privacy responsibilities. Experience You ll Need Minimum 3+ years of experience in data privacy compliance, preferably with exposure to Privacy Management Accountability Frameworks (PMAF). Strong knowledge of global data protection regulations such as GDPR, CCPA, CPRA, and relevant industry standards. Proven expertise in data mapping, risk assessments, and conducting privacy audits. Excellent communication and stakeholder engagement skills across diverse teams. Certifications such as CIPP-E, CIPM, CIPT, CISSP preferred; Juris Doctor (JD) is a plus. Skills Required Deep understanding of IT, SaaS, and cloud provider compliance challenges. Solid knowledge of information security principles and best practices. Proficiency with privacy management tools like OneTrust for data mapping and assessment automation. Basic understanding of cookies and marketing technology systems. Ability to clearly articulate complex privacy and security concepts to both technical and non-technical audiences. Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data with Zero Trust Data Security . Our platform leverages machine learning to secure enterprise, cloud, and SaaS data, helping organizations ensure data integrity, availability, risk monitoring, and rapid recovery from cyberattacks and operational disruptions.
Techno Functional Consultant
Wipro Limited
Job Title: Techno-Functional Consultant ERP Solutions Location: Bengaluru, India Company: Wipro Limited Experience: Relevant experience in ERP implementations, support, and solutioning Company Overview Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on our promise to help customers, colleagues, and communities thrive in an ever-changing world. For more information, visit www.wipro.com. Role Purpose The purpose of this role is to provide end-to-end ERP solutions and act as a bridge between technology and business functions to ensure successful solution delivery for clients. Key Responsibilities 1. Techno-Functional Solutioning and Delivery Act as the link between project teams and support teams by leveraging techno-functional expertise. Manage the entire process lifecycle for new business implementation projects from requirement gathering to integration, configuration, and production deployment. Assess feasibility of new change requests and provide optimal solutions along with clear timelines. Provide techno-functional support for new business implementations, including building solutions from scratch. Support solutioning teams across architecture design, coding, testing, and implementation. Apply both functional design and technical design/architecture for ERP systems. Customize, modify, localize, and integrate systems through coding, testing, and deployment. Translate business processes and requirements into effective ERP solutions. Ensure all code aligns with development standards and implementation methodology. Offer ongoing product support and maintenance, resolving day-to-day technical issues. Develop and deploy automation tools/solutions to drive process optimization and efficiency. Act as the liaison between functional and technical teams, offering solutioning and advisory support. Assist the on-site project manager with status updates, change management, and off-site support coordination. 2. Skill Development and Competency Building Stay up-to-date by clearing Wipro internal exams and certifications. Participate in relevant trainings and seminars to enhance functional and technical expertise. Contribute to Wipro s knowledge base by writing papers, articles, and case studies, and publishing them on internal platforms. Performance Parameters No. Parameter Measure 1 Contribution to customer projects Quality, SLA adherence, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalations, CSAT score 2 Process Automation Process optimization, reduction in process steps, reduction in ticket volume 3 Skill Upgradation Number of trainings & certifications completed, number of papers/articles published per quarter What We Offer At Wipro, we are building a modern, purpose-driven organization an end-to-end digital transformation partner with bold ambitions for ourselves and our clients. We believe in the power of reinvention whether it s your career, your skills, or the way we work. As the world evolves, so do we. We explicitly encourage applications from people with disabilities and are committed to fostering an inclusive workplace.
Senior Analyst III - Talent Development
Dxc Technology
Shape the Future of Talent Management as a Talent Management Specialist! Location: Bangalore, India | Experience: 4+ Years We are looking for a Talent Management Specialist to drive strategic HR initiatives in competency frameworks, career development, performance management, and leadership growth. This role involves collaborating with global stakeholders across AMS, Europe, and APJMEA to execute key talent programs effectively. The ideal candidate should have expertise in talent development, succession planning, competency mapping, and organizational development, along with strong analytical and communication skills. Key Responsibilities Talent & Career Development Develop and implement competency frameworks to assess and enhance employee skills. Design career pathways and success profiles to support employee growth. Identify high-potential talent using assessment methods like interviews, psychometric tests, and performance reviews. Leadership & Performance Management Design and deliver talent development programs for different leadership levels. Enhance and implement performance management, promotions, and talent review processes. Drive succession planning initiatives to build a strong leadership pipeline. Stakeholder Collaboration & Data Management Work closely with global HR teams and business leaders to align talent strategies. Maintain talent databases, generate reports, and analyze key talent metrics. Lead and manage talent-related projects, ensuring timely execution and impact. Strategic HR & Organizational Development Support competency mapping, career growth initiatives, and organizational development. Leverage industry best practices in strategic HR, leadership growth, and performance management. Stay updated on global HR trends to enhance talent strategies. Required Skills & Experience Master s/Bachelor s degree in Human Resources, Industrial/Organizational Psychology, or a related field. 4+ years of experience in talent management, organizational development, or HR consulting. Expertise in at least some of these areas: Competency Frameworks & Career Pathing Performance Management & Promotions Succession Planning & Leadership Development Strategic HR & Psychometric Assessments Strong analytical, communication, and problem-solving skills. Proficiency in Microsoft Office Suite. Ability to work with global teams across different regions. Preferred Qualifications (Nice to Have) IT services industry background. Experience with talent management tools and technologies. Certifications in talent, career, or performance management. Be part of a global HR team driving talent excellence. Lead impactful talent projects and develop future leaders. Collaborate with international stakeholders in a diverse work environment. Opportunities for professional growth and skill enhancement. If you're passionate about shaping careers and driving talent strategy, we d love to hear from you! Apply now and help shape the future of talent management! Qualification : Masters/ Bachelor's degree in Human Resources, Industrial/Organizational Psychology, or a related field.
Lead - Leadership Development & Talent Management
Titan Company
Overview: Titan, a leader in the retail industry, is seeking a highly motivated and experienced individual to join our team as the Lead - Leadership Development & Talent Management. This role will be integral in identifying and developing top talent, as well as designing and executing leadership development programs that align with the organization s goals. The individual will contribute significantly to building a pipeline of future leaders and ensure the continued growth of our employees across the organization. Key Responsibilities: Talent Management Strategy: Develop and implement comprehensive talent management strategies to attract, retain, and nurture high-performing individuals across the organization. Create initiatives that ensure a continuous flow of talent aligned with business goals. Leadership Development Programs: Design and implement innovative leadership development programs to identify, develop, and nurture high-potential employees for future leadership roles within Titan. Talent Reviews & Succession Planning: Conduct regular talent reviews and succession planning exercises to identify emerging leaders. Develop personalized growth plans and career development paths for high-potential employees. Collaboration with Department Leaders: Partner with leaders across departments to identify key skills and competencies required for different roles. Collaborate in the creation of training programs aimed at closing skill gaps and supporting career progression. Performance Management Integration: Work closely with the HR team to align performance management processes with talent management strategies, ensuring that talent is consistently developed and engaged. Continuous Learning: Stay abreast of industry trends and best practices in talent management and leadership development. Continuously assess and improve programs to ensure they meet evolving organizational needs. Mentorship & Coaching: Provide mentorship and coaching to employees at all levels of the organization, offering guidance and support for their professional development. Qualifications: Educational Background: Bachelor's degree in Human Resources, Business Administration, or a related field. A Master s degree in Human Resources or a related discipline is preferred. Experience: Minimum of 15+ years in Human Resources, with at least 5 years focused specifically on Talent Management and Leadership Development. A significant portion of this experience should be in a leadership or people management role. Retail industry experience is preferred but not mandatory. Skills: Deep understanding of talent management principles and best practices. Experience designing and implementing leadership development programs. Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across functions and levels. Strong analytical skills with the ability to assess data and provide actionable insights. Ability to influence senior leadership and engage employees in development programs. Proven success in developing and retaining top talent in an organization. Additional Information: This is a full-time position based in Bengaluru, Karnataka, India. Some travel may be required for the delivery of training and development programs. The ideal candidate will be passionate about leadership development, talent management, and have a genuine desire to make a meaningful impact within Titan. Qualification : Masters degree in human resources, or a related field.
Senior Experience Designer
Publicis Sapient
We are looking for a Senior Product Designer (UX/UI) to help shape the future for how our clients serve their customers. You will work across every stage of the experience, from designing new features to prototyping high fidelity solutions. Our team is a close-knit collective of diverse thinkers and doers that pioneer solutions that have never been done, collaborate with our clients as partners, and design for future iteration and sustainability. The Publicis Sapient Experience Design Capability is the bridge between business strategy and technology we create meaningful, holistic experiences for our clients and their customers. We are multiskilled thinkers, computational designers, environmental designers, researchers, and architects. Sounds like you? If you are committed to not only transforming the world with the products you create, but also being a valued citizen to our growing global team, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. Your Impact Champion the discovery, research, and data synthesis to identify critical user insights and develop hypotheses to design effective experiences Communicate with excellent aesthetic and an influential voice to shape and position ideas for customer impact Present your own work Apply best practices for human-centric design to common visual and usability challenges Contribute to the creation of new design systems Deliver interaction design and illustrations for basic digital product features Possess a thorough POV on craft, tools and process Propose optimizations and creative approaches to systems that can cultivate impact for users needs Develop specification documentation that allows for implementation in software development Facilitate design workshops with stakeholders Collaborate with teams on the development of motion, content strategy, visual design, and content Clarify and define success metrics for client and business impact Develop relationships across a project team, specifically technical team members and software developers Lead and manage small project tracks autonomously Qualifications Your Skills & Experience 7-12 Years of Experience Complex system mapping and process mapping Audits and competitive landscaping User research and design for iterative testing Wireframing functionality for features and content Prototyping skills with a familiarity of UX/UI design tools, having advanced experience with Figma Component-based design-development Solid experience with product design methodologies Solid experience of visual, sensory systems design and navigation systems Design, Creating sitemaps Interaction design Process and specifications documentation Presentation design Design process and specifications documentation Set Yourself Apart With Affinity group or employee resource group participation history Heuristic evaluation and performance data analysis Demonstrated photo or video editing capabilities Design for emerging experiences, ChatGPT, Generative AI Additional Information Gender Neutral Policy 18 paid holidays throughout the year Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being
Internal Auditor - Operations
Hp
Description - We are seeking an experienced Internal Audit Principal Auditor with a specialization in Order to Cash (O2C) and a strong focus on Sarbanes-Oxley (SOX) compliance. The successful candidate will lead and execute internal audit engagements within the Order to Cash process, ensuring adherence to SOX requirements and identifying opportunities for process improvement and risk mitigation. What an Internal Audit SOX Principal Auditor does at HP: Oversee aspects of the O2C SOX compliance program in accordance with SOX and PCAOB standards, including scoping, planning, execution, and reporting. Ensure alignment with regulatory requirements and industry best practices. Perform risk assessments and design audit procedures to address key risk areas within the O2C process. Assess the effectiveness of internal controls within the O2C cycle, identifying control gaps, weaknesses, and areas for enhancement. Collaborate with process owners to implement remediation plans and drive continuous improvement. Communicate audit findings, recommendations, and risk insights to senior management and key stakeholders. Provide timely updates on audit progress and ensure alignment with organizational objectives. Lead a team of audit professionals, providing guidance and mentorship to enhance their skills. Provide technical guidance and professional development to junior staff, fostering their growth within the audit function. Collaborate with control owners to identify and document changes to internal controls, ensuring alignment with evolving business processes and regulatory requirements. Coordinate with auditors and co-sourcing partners for controls testing and process walkthroughs. Streamline audit impact on business operations and align test results for efficiencies. Take the lead in implementing effective project management strategies within the O2C SOX compliance program. Develop and implement robust project management methodologies tailored to the specific needs of SOX compliance activities. Ensure accurate tracking of compliance activities and deadlines, maintaining the project management framework to support ongoing SOX initiatives. Review and assess reported control deficiencies with business process owners. Identify root causes and collaborate on corrective actions to strengthen internal controls. Recommend improvements to enhance key controls, driving ongoing optimization of the SOX program. Lead various SOX meetings, facilitating discussions and decision-making processes to support compliance objectives. Work with IT and Compliance teams to ensure alignment with SOX requirements, fostering cohesive compliance efforts. Prepare and present SOX findings and assertions to both the SOX PMO and HP Leadership Team, providing insights for enhancing control effectiveness. Continuously improve the SOX program through optimization and automation initiatives, leveraging technology and best practices. Provide support for internal audit projects, addressing control-related issues and contributing to overall assurance efforts. Individuals who do well in this role at HP, usually possess: Minimum of 8+ years of progressive experience in Internal Audit, Finance, Business management, Accounting, or a related field preferably with exposure to Sarbanes-Oxley (SOX) compliance and Order to Cash (O2C) processes. Experience in public accounting or working with publicly listed companies may also be beneficial. Bachelor's degree in accounting, finance, business management, or a related field. A professional certification related to internal audit or accounting is preferred, such as: Certified Internal Auditor (CIA) Certified Public Accountant (CPA) Certified Information Systems Auditor (CISA) Chartered Accountant (CA) Demonstrated expertise in Sarbanes-Oxley (SOX) compliance, including in-depth knowledge of regulatory requirements such as Sections 302 and 404, and proficiency in internal control frameworks like COSO. Extensive understanding of the Order to Cash process, spanning sales order processing, credit management, invoicing, and revenue recognition, ensuring comprehensive control management. Competency in audit methodologies, with a focus on risk assessment, planning, execution, and reporting, along with the ability to tailor audit procedures for the O2C process. Robust project management capabilities, encompassing effective project planning, resource allocation, stakeholder engagement, and timely delivery of objectives within SOX compliance initiatives. Excellent communication skills, both verbal and written, enabling clear conveyance of findings, recommendations, and insights to stakeholders at all levels, including senior management. Prior experience and proven leadership in managing audit teams, fostering collaboration, and driving continuous improvement within the compliance function. Proficiency in SOX compliance tools and Microsoft Office applications, facilitating efficient compliance processes and documentation management. Strong analytical aptitude to assess control effectiveness, identify deficiencies, determine root causes, and propose effective remediation actions, ensuring robust risk mitigation. Up-to-date knowledge of regulatory developments in SOX compliance and O2C processes, with adaptability to evolving standards to maintain compliance alignment. Solution-focused problem-solving capabilities to address complex control issues encountered during compliance processes, driving effective resolutions and improvements. Proactive mindset towards continuous improvement, emphasizing optimization through automation, standardization, and adoption of best practices to enhance efficiency and effectiveness. Ability to collaborate effectively with cross-functional teams, providing strategic guidance for complex business transactions across multiple countries, ensuring alignment with compliance objectives and business goals. Candidates should be okay with 1) Individual contributor role 2) Hybrid model of work...
Business Analyst
Tanla Platforms
Job Role Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools. What you'll be responsible for? Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools. Understanding the SOW and Preparing documentations (BRD, FSD, PRD) in conversational product platforms. Develop customer use cases, personas and scenarios and present solutions to clients. Should have experience working on Mid to large scale implementations. Create Use Cases Diagrams and Activity Diagrams for the stated work flows communicated by client s Work with the engineering teams to build and deploy solutions with optimal resources. Track the on-going implementation process and intimate the stakeholders for process deviation if any. Resolve day to day queries from development team based on knowledge of customer business. Scope and prioritize activities based on business and customer impact. Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT. Readiness to travel for short durations within India and outside. Qualification and other skills Bachelor s in engineering or Masters in Computer Applications or tech savvy MBA from good institute. What you'd have? 3-6 years experience in defining and managing core products or business applications, either through product management or equivalent activities. Worked in the cross functional environment for coordinating various project related aspects. Good knowledge and understanding of products in conversational platforms. Follow best practices which is under the guidelines set in CBAP (Good to have) Understanding ofVarious builders in NLP, AIML (Good to Have) Understanding of cloud-based systems along with knowledge of any domain such as Banking, Finance, Healthcare,Web/Social etc. Excellent written and verbal communication skills. Skilled in presentations and discussions with sales and engineering teams. Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. Qualification : Bachelors in engineering or Masters in Computer Applications or tech savvy MBA from good institute.
Manager - Contact Flow Management
Hsbc
If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Contact Flow Management Principal responsibilities As a Manager Contact Flow Management, you'll work within Contact Centre, to conceive, develop and produce effective IVR automated responses to customer enquiries. IVR designing and governance for WPB markets. Technology Enhancements & Optimization (IVR, CIVR) Migration Deployment & Project Management of CC Technology Business as Usual Requests & Resolving Defects/Fixing Issues Representing business in Daily Stand-ups and other Pod level Agile ceremonies. Requirements Good understanding of contact center and digital technologies Experience of customer journey mapping, Optimization, and an eye for continuous improvement Ability to set clear strategic direction, aligned with Markets, Propositions, Channels and Functions Strong interpersonal skills and ability to bring the organization/teams along with us on this journey. Understands how to navigate the matrix and drive integration opportunities. Strong understanding of culture and experience positively driving culture Knowledge and experience of conversational AI considered a benefit. Bachelor s degree in technology discipline or related field preferred. Must have completed a minimum tenure of 2 years in a Assistant manager You ll achieve more when you join HSBC.
Lead Integration Engineer
Ericsson-worldwide
About this opportunity: Are you ready to take on a dynamic and challenging role where you can leverage your technical expertise and drive innovation in the mobile financial services sector? Ericsson is seeking a talented and motivated Lead Solution Integrator to join our Mobile Financial Services unit. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you! In this role, you will play a critical part in the integration of cutting-edge mobile financial solutions. Your contributions will help improve network functionality, drive innovation, and ensure the seamless operation of mobile financial services. If you're looking for a role that combines technical challenges and opportunities for growth, then this is your next career move. What you will do: Integration and Configuration: Analyze, prepare, implement, and verify the configuration and integration of nodes, networks, and systems. This includes handling scenarios like introduction, upgrades, expansions, and improvements in functionality and capacity. Solution Delivery: Deliver solutions that enhance the customer s network in terms of capacity, functionality, end-user services, and overall competence. Identify Growth Opportunities: Identify opportunities for growth from maturing solutions, drive innovation, and monetize existing footprints by designing new solutions or offerings tailored to specific customer needs and accounts. Support Sales & Market Teams: Provide specialized support to internal market and sales organizations, acting as an expert on the solutions portfolio. Third-Party Integrations: Lead integrations with various third-party servers, including USSD, SMSC, Service Delivery Platforms, and Banks, ensuring smooth and seamless communication across platforms. Technical Requirements & Testing: Understand the technical requirements as outlined in solution documents. Conduct acceptance tests with customers to ensure solutions meet their needs and expectations. Reporting & Communication: Report the progress of assigned activities to the Solution Architect and Customer Project Manager (CPM). Ensure timely communication of any issues or concerns. Competence Development: Actively engage in competence development, continuously learning about new solution areas and seeking relevant certifications to enhance your expertise. The skills you bring: Mindset & Initiative: A positive, proactive mindset with hands-on delivery experience. Ability to understand end-to-end customer requirements, take calculated risks, and drive projects to completion. Willingness to Travel: Prepared to travel extensively as per business needs, ensuring that solutions are deployed successfully in customer environments. Customer Support Flexibility: Willingness to support customer activities across time zones and participate in night production activities when required. Technical Proficiency: Linux/Unix: Strong experience with Linux/Unix systems and command-line interfaces. Shell Scripting: Proficient in Shell Scripting for automation and system management. Networking: Understanding of TCP/IP, networking protocols, HTTPS, and SMPP. Cloud and Containerization: Experience with Kubernetes and Docker for deployment and troubleshooting containerized applications. API & Integration: Knowledge of XML APIs, integration practices, and managing data exchange between systems. Testing & Deployment: Exposure to System Integration Testing (SIT), executing User Acceptance Testing (UAT) test cases, and deploying application patches. Documentation: Proficient in drafting MOP (Method of Procedure), SOW (Statement of Work), SOP (Standard Operating Procedures), RCA (Root Cause Analysis), and other relevant documentation. SSL/TLS Configuration: Knowledge of SSL/TLS protocols and their configuration for secure communications. Database Management: Experience with Oracle Database (e.g., purging, import/export, indexing, managing tablespaces) and PL/SQL for writing and troubleshooting queries. Mobile Financial Systems: Familiarity with Mobile Money, Mobile Wallet, Mobile Finance, or M-Commerce Systems (preferable). Why Ericsson? At Ericsson, we are committed to fostering a culture of collaboration, innovation, and continuous learning. As a Lead Solution Integrator in the Mobile Financial Services unit, you will be part of a team that is transforming the mobile financial landscape. If you are passionate about technology and looking for an opportunity to have a significant impact, join us in shaping the future of mobile financial services.
Video Editor
Leap Finance
Video Editor Location: Bengaluru Type: Full-Time Experience Required: 1 2 Years Role Overview: Visual Storytelling & Performance We are seeking a Video Editor with a passion for high-impact visual storytelling. You will collaborate with our creative team to conceptualize and produce video content for social media and performance marketing. From managing equipment on-set to final color grading and motion graphics, you will bring fresh, trend-savvy ideas to life. Technical Toolset & Production Skills Post-Production Mastery: Editing: Expert-level non-linear editing using Adobe Premiere Pro. Motion Graphics: Ability to create clean, basic animations in Adobe After Effects. Platform Delivery: Proven experience producing short-form content (Instagram Reels, YouTube Shorts) that captures attention within the first 3 seconds. On-Set Production: Camera Operation: Hands-on experience operating and managing professional camera equipment. Shoot Logistics: Competency in equipment handling, lighting basics, and guiding team members during a shoot. Execution: Ability to translate a creative brief into a practical shooting and editing plan. Key Responsibilities Content Creation: Edit and produce high-quality timeline-based content tailored for social media performance. Trend Integration: Stay ahead of social media trends to implement innovative shooting and editing techniques. Creative Collaboration: Brainstorm with the creative team to refine concepts and ensure alignment with client objectives. Project Management: Advise on execution strategies to ensure all content is delivered on time and to a high standard. 1 2 years of experience, preferably within an agency or production house. A strong understanding of modern shooting/editing styles (fast cuts, trending transitions, etc.). A collaborative mindset that welcomes constructive feedback to achieve the best final output. Ability to thrive under tight deadlines while maintaining an eye for detail.
Erp Engineer
Dozee
ERP Engineer Location: Bengaluru Department: Hardware Employment Type: Full-Time About Dozee Dozee Health AI is a pioneer in AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS), driving transformation in healthcare at scale. Headquartered in Bengaluru, Dozee has quickly emerged as India s #1 RPM company. Trusted by leading healthcare providers across India, the USA, and Africa, Dozee s innovative solutions enhance patient safety, improve outcomes, and reduce costs. We aim to Save a Million Lives with Health AI. Role Overview We are looking for an ERP Engineer to manage and optimize Microsoft Dynamics ERP modules, ensuring seamless performance and data integrity across our systems. You will work alongside technical and business teams to implement customizations and integrations that enhance our operational efficiency and scalability. Key Responsibilities ERP Management & Customization Manage and maintain Microsoft Dynamics ERP modules to ensure system stability and optimal performance. Develop and deploy customizations, workflows, and process automations that align with business needs. Integrate ERP with internal systems (CRM, HRMS, Finance) and third-party applications using APIs and data connectors. Collaboration & Implementation Collaborate with cross-functional teams to analyze business requirements and design ERP solutions. Conduct testing, document new features, and support system enhancements. Provide troubleshooting and technical support to ensure minimal system downtime. Training & Optimization Lead end-user training and create user manuals for smooth ERP adoption. Monitor system performance, suggest improvements, and optimize ERP configurations. Work with stakeholders to enhance ERP processes in finance, procurement, inventory, and production. Requirements Experience & Qualifications 3 5 years of hands-on experience with ERP management, customization, and integration. Specific experience with Microsoft Dynamics 365 Business Central / Dynamics NAV is preferred. Bachelor s or Master s degree in a relevant field. Skills Strong understanding of ERP architecture, data structures, and business workflows. Experience with integration tools and middleware such as Azure Integration Services or Power Automate. Familiarity with project management tools like JIRA, Confluence, or Asana. Personal Attributes Strong analytical and problem-solving abilities with high attention to detail. Excellent communication skills and the ability to collaborate with multiple stakeholders. Why Join Dozee Be part of a mission-driven company transforming healthcare with AI. Work with top healthcare providers and cutting-edge technology. Opportunity to drive impactful change in a high-growth, fast-paced environment. Qualification : Bachelors or Masters degree in a relevant field
Recruiter/sr. Recruiter
Getix Health
Recruiter / Senior Recruiter Job Category: Administrative / Support Employment Type: Full-Time Location: Bangalore Job Overview We are seeking a talented and results-driven Recruiter/Senior Recruiter to support our growing organization in sourcing and hiring top talent. The ideal candidate will have extensive experience in full-cycle recruitment, preferably in call center or healthcare settings, and excel in a fast-paced, high-volume environment. This role will be responsible for managing end-to-end hiring processes across multiple locations, ensuring a seamless candidate experience and building a strong talent pipeline. Key Responsibilities Review and analyze resumes using ATS software (UKG) and screen candidates for all open positions. Create and manage job requisitions, posting them on job portals and social media platforms (LinkedIn, Facebook, etc.). Source, schedule, and coordinate interviews with candidates and hiring managers daily. Develop accurate job descriptions in collaboration with Hiring Managers. Maintain Open Requisition Reports / MIS and provide weekly updates. Identify innovative sourcing tools and strategies to attract top talent. Build and maintain relationships with staffing agencies and headhunters to expand candidate reach. Conduct compensation discussions and prepare offer letters via UKG for candidate acceptance. Complete all new-hire paperwork and ensure a smooth onboarding experience. Continuously fill the talent pipeline even when there are no immediate open roles. Support employer branding initiatives internally and externally to enhance company presence. Education & Experience Minimum 4+ years of full-cycle recruitment experience. Master s degree in Human Resources. Proven experience in high-volume, fast-paced recruiting environments. Prior experience recruiting for call center or healthcare roles is highly desirable. Demonstrated ability to meet deadlines and work collaboratively in a team-oriented setting. Skills & Competencies Strong sourcing, screening, and candidate assessment abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in ATS tools, job portals, and social media recruiting. Ability to manage multiple requisitions and prioritize tasks effectively. High level of organization, attention to detail, and process adherence. Benefits Competitive industry compensation. Insurance coverage for self and parents/parents-in-law. Performance-linked bonus. Free office transport (pickup and drop). Free meal vouchers. Qualification : Masters degree in Human Resources
Revenue Operations Analyst
Falconx
Revenue Operations Analyst Location: Bangalore About Us FalconX is transforming institutional access to the digital asset markets by bridging the gap between traditional finance and the world of crypto. As a leader in the industry, we address the most pressing challenges in the market, offering innovative solutions that support trading strategies, liquidity, and structures akin to conventional financial markets. At FalconX, we empower our clients with seamless navigation through the evolving crypto landscape, from inception to scale. Role Overview We re looking for a dynamic Revenue Operations Analyst to join our growing team and help elevate the Revenue Operations (RevOps) function at FalconX. In the past year, our RevOps capabilities have matured significantly, with solidified processes in reporting, operational support, and actionable business insights. We re now at a pivotal moment where we need to scale these efforts further to provide strategic insights, improve operational efficiency, and support cross-functional projects. As a key member of the team, your role will focus on managing core revenue operations tasks while also driving value-added projects that impact the business. You ll be a crucial enabler, supporting both the foundational work in RevOps and the new, high-impact initiatives the business requires. Additionally, you ll play an important role in managing inbound lead qualifications, ensuring seamless handoff to the Sales team. Key Responsibilities Data-Driven Insights & Reporting: Leverage your analytical skills to support and manage critical reports and insights for the business, including: QBR decks and quarterly reviews Board material and leadership presentations Ad-hoc reporting for various stakeholders Core Operational Support: Collaborate with cross-functional teams to maintain and deliver essential operational support for the Revenue function. Key tasks include: Account split and territory management Validating account coverage and tiering Ensuring accurate parent-child mapping and reporting regions Pipeline management and data validation Lead Qualification & Inbound Lead Management: Manage inbound leads from web inquiries, qualify them based on defined criteria, and facilitate the smooth handoff to the Sales team. This involves: Contacting leads to assess their potential Coordinating with Sales for follow-up and feedback Tracking lead conversion metrics and identifying opportunities for process improvement Collaboration & Performance Tracking: Work closely with the Sales team to ensure lead response and qualification processes are streamlined. Track and report on key performance indicators (KPIs) such as: Call volume and outcomes Lead conversion rates CRM system usage and data accuracy Qualifications Bachelor s degree (or equivalent experience) 1-3 years of experience, ideally in a Revenue Operations, Sales Operations, or related role Strong analytical skills, with the ability to extract insights and drive business decisions from data High attention to detail and data accuracy Experience with CRM tools (e.g., Salesforce, HubSpot), BI tools, and basic coding skills (for manipulating data in BI tools) Proficiency in Google Sheets, Excel, or similar tools for data management Excellent written and verbal communication skills Preferred Qualifications Experience in the cryptocurrency or blockchain industry Familiarity with financial services or brokerage operations Ability to generate strategic insights on how financial services firms can expand their offerings and improve client servicing The opportunity to be part of a cutting-edge company at the intersection of finance and technology A collaborative, fast-paced environment with the chance to make an immediate impact Professional growth and development in a rapidly evolving industry Competitive salary and benefits package Qualification : Bachelors degree (or equivalent experience)
Senior Product Designer
Fampay
Senior Product Designer Bengaluru | Design | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. From UPI to the FamCard, we re making payments cool, safe, and simple for the next generation. But we re not just building a payments app we re on a mission to raise a financially smart generation of 250M+ young Indians. Founded in 2019 by IIT Roorkee alumni, we re backed by world-class investors like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), and top angels including Kunal Shah and Amrish Rao. The Role: Senior Product Designer "It s the product that sells not just the idea." Design isn t just part of our process it s at the heart of what we do. We re crafting experiences that don t just work well but feel **magical**. As a Senior Product Designer at Fam, you ll lead the creation of intuitive, delightful, and impactful product experiences for India s Gen Z and younger users. If you love solving complex design problems, thrive in fast-paced environments, and believe in the power of design to inspire change we d love to meet you. What You ll Do Lead design projects across the entire product lifecycle from ideation to execution and iteration. Collaborate cross-functionally with Product, Engineering, Marketing, and Business teams. Design and ship high-impact UI/UX using Figma, while obsessing over visual and interaction details. Scale and evolve Fam s design system to ensure consistency across all platforms. Champion design thinking and push the creative boundaries to elevate the brand. Conduct user research & usability tests to inform design decisions and improve experiences. Stay on top of design trends (and memes) to keep the brand relevant and fresh. Must-Haves: 3+ years of experience designing consumer-facing mobile apps (especially B2C). A strong portfolio showcasing UX, interaction design, and shipped work. Hands-on Figma expertise, along with prototyping and basic motion design tools. Ownership mindset you've taken features or products from 0 1 (research to launch to feedback). Team player who s collaborated with product designers, engineers, and product managers. Gen Z energy you're in tune with what young users love (and cringe at). Bonus Points For: Experience in FinTech or payments. Skills in motion design or micro-interactions. Having a personal blog, portfolio site, or design community presence. Experience mentoring junior designers or leading small teams. Help define how India s next generation experiences money. Work in a **high-ownership, fast-growth environment** with a strong design culture. Collaborate directly with founders and the leadership team. Build design systems from the ground up and leave a lasting impact. Grow into a design leader in one of the most exciting spaces in tech. Perks & Benefits Relocation support for a smooth move to Bengaluru. Free office meals (lunch & dinner). Mental health support & therapy sessions. Comprehensive health insurance (for you + family). Special leaves: birthday, period, paternity/maternity, and more. Salary advances and interest-free loans. Recognition & referral rewards. Latest devices and gadgets. Tax-saving benefits (food coupons, phone reimbursements, leasing options). Retirement perks: PF, gratuity, leave encashment. A Little More About Us Our flagship product, FamX, integrates UPI and card payments so users can spend, save, and learn all in one place. We ve empowered 10M+ users to ditch cash and embrace a new way of managing money. At Fam, you re not just joining a startup you re joining a **mission-driven, people-first team** building something meaningful. Apply now and let s build something iconic together.
Senior Product Designer
Zolve Innovations
Senior Product Designer Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just another fintech startup we re building the world s first cross-border neobank that empowers global citizens to access credit and financial services in a new country using their existing credit history from their home country. Whether it s checking accounts, credit cards, remittances, loans, or insurance, Zolve removes financial borders so people can move freely and achieve their dreams anywhere in the world. As we scale into new geographies and launch new product lines, we re looking for a Senior Product Designer to join our mission and help shape the future of global financial experiences. About the Role As a Senior Product Designer at Zolve, you will be responsible for driving design strategy and execution across our digital products. From ideation to launch, you ll create seamless and delightful user experiences for a diverse, global audience. This is a high-impact role that requires strong UX/UI expertise, cross-functional collaboration, and a passion for solving complex problems in the fintech space. Key Responsibilities Design Leadership Own the end-to-end design process from user research, journey mapping, and wireframing to high-fidelity UI and prototyping Establish and maintain a long-term vision for design that aligns with product and business goals User-Centered Design Conduct user research, usability testing, and market analysis to deeply understand customer needs across regions Translate insights into intuitive, elegant, and scalable designs Collaboration & Mentorship Work closely with product managers, developers, and business stakeholders to build and ship impactful products Mentor junior designers and foster a collaborative, creative, and feedback-driven design culture Design Systems & Consistency Build, maintain, and scale robust design systems and style guides to ensure consistent UX/UI across platforms Problem Solving Tackle complex design challenges using a balanced approach of creativity, data, and empathy Iterate quickly based on feedback and changing requirements Who You Are Qualifications Bachelor's degree in Design, HCI, Interaction Design, or related field (Master s degree is a plus) 6 10 years of product design experience, with a strong portfolio demonstrating UX/UI skills Previous experience in fast-paced startups or fintech is a strong advantage Design & Technical Skills Proficient in design and prototyping tools like Figma, Sketch, Adobe XD, or InVision Strong understanding of UX principles, interaction design, and mobile-first design Familiarity with HTML/CSS/JavaScript (optional but a plus) Soft Skills Strong communication and storytelling abilities Excellent organizational and multitasking skills Passionate about design systems, user advocacy, and continuous improvement Shape the future of cross-border banking with a high-impact product Collaborate with talented, passionate, and mission-driven individuals Work on global problems with real human impact Fast-paced, agile, and meritocratic environment Qualification : Bachelor's degree in Design, HCI, Interaction Design, or related field (Masters degree is a plus)
Assistant Manager - Process Design
Zeta
Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field
3d Visualizer - Design & Development
Cowrks
3D Visualizer Design & Development Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for a talented 3D Visualizer with 4 5 years of hands-on experience in interior fit-out projects. The ideal candidate will have expert proficiency in SketchUp and V-Ray, along with a strong architectural sensibility. You will play a key role in transforming conceptual designs into high-quality photorealistic renders, working closely with architects, interior designers, and project managers to ensure visualizations accurately represent materiality, lighting, and spatial intent. Familiarity with Lumion, Revit, Rhino, and AI visualization tools is a strong plus. Key Responsibilities: 3D Modelling & Rendering Create detailed 3D models for interior fit-out schemes based on design team inputs. Produce photorealistic still images and animations, ensuring accurate textures, materials, lighting, and spatial representation aligned with design intent. Concept Development Support Collaborate with design teams to refine layouts, furniture arrangements, and material palettes. Interpret architectural drawings, elevations, and finish schedules to build precise digital environments. Presentation & Communication Prepare engaging presentation materials including boards, mood boards, and walkthrough animations for client presentations. Communicate technical feedback and iteration requests effectively with designers and project stakeholders. Quality Control & Optimization Ensure all renders meet high standards of resolution, realism, and alignment with design briefs. Optimize 3D scenes to reduce render times without compromising visual quality. Research & Innovation Stay updated on the latest rendering techniques, plugins, and software updates. Experiment with new workflows and tools to continuously improve visualization quality and efficiency. Technical Skills: Primary Tools: SketchUp (advanced modeling, dynamic components) V-Ray for SketchUp (materials, lighting, render settings) Supporting Software (Advantageous): Adobe Photoshop / Lightroom (post-production) 3ds Max or Rhino (for complex geometry or alternative workflows) AI tools, Enscape, Lumion, Revit Architectural Knowledge: Strong understanding of architectural principles, spatial planning, and building systems. Ability to read and interpret floor plans, sections, and finish schedules. Soft Skills: Excellent visual communication with strong attention to detail. Proactive problem-solver with a commitment to continuous improvement. Strong time management to handle multiple projects and deadlines effectively. Collaborative mindset to work seamlessly with architects, designers, and project managers. Preferred Qualifications: Bachelor s degree in Architecture, Interior Design, 3D Animation, or a related field. 4 5 years of professional experience specializing in interior fit-out or architectural visualization. Proven portfolio demonstrating expertise in SketchUp and V-Ray interior visualizations. Qualification : Bachelors degree in Architecture, Interior Design, 3D Animation, or a related field
Marketing Manager / Deputy Manager
Ajax Engineering
Position: Marketing Manager / Deputy Manager Type: Full Time Experience: 8 10 Years Location: Bangalore Role Purpose To lead integrated marketing efforts that drive lead generation, customer engagement, and sales enablement across digital platforms, marketing automation systems, and sales operations. This position is crucial in aligning marketing initiatives with sales productivity, ultimately boosting market share and customer reach for the organization. Key Responsibilities Market Analysis & Product Communication Conduct competitive benchmarking, market research, and customer insight gathering for the concrete equipment sector. Develop technical marketing collateral and product content in collaboration with Product Management & Engineering teams. Create newsletters, mailers, and presentations aligned with brand guidelines to support sales efforts. Sales Operations Support Partner with Sales teams to improve CRM usage, lead tracking, and pipeline visibility. Enhance customer journey mapping and conversion processes with sales and product teams. Analyze sales data for trends, opportunities, and engagement gaps. Support the design and implementation of sales enablement tools and mobile sales apps. Digital Marketing & Lead Generation Run and optimize SEO, SEM, and paid media campaigns to increase inbound leads. Manage digital presence across social media, email, and landing pages. Drive performance from platforms like IndiaMART and apply corrective actions where needed. Marketing Automation & Tools Implement and manage platforms such as HubSpot, Zoho Marketing Plus, Salesforce Marketing Cloud, or Marketo. Automate campaigns, lead scoring, and segmentation to enhance efficiency. Track campaign performance and optimize for improved ROI. Events, Exhibitions & Campaigns Plan and execute industry event participation (e.g., EXCON, BAUMA, Concrete Show) in coordination with marketing leadership. Support product launches, roadshows, BTL activities, and customer meets. Oversee vendor coordination and logistics for successful event execution. After-Sales Marketing & Customer Engagement Partner with After-Sales and Parts teams to roll out service campaigns, loyalty programs, and feedback initiatives. Design post-sale campaigns and customer health check content to maintain engagement. Reporting & Analytics Maintain dashboards to track digital, lead conversion, and sales enablement KPIs. Ensure CRM data hygiene and provide actionable insights. Assist with marketing budgeting and monthly expense tracking. Desired Skills & Competencies Strong B2B marketing background, preferably in industrial or capital goods sectors. Proficiency in CRM platforms (Salesforce, Zoho CRM) and marketing automation tools (HubSpot, Marketo). Excellent content creation skills for technical and product marketing. Strong analytical mindset with data-driven decision-making. Effective collaboration with cross-functional teams. Experience with SEO tools, Google Analytics, and LinkedIn Campaign Manager. Educational Qualifications MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute. Preferred Industry Background B2B Industrial, Capital Goods, Construction Equipment, or Automotive Components. Qualification : MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute
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