Complaint Handling Jobs in Bengaluru

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Position: Spare Parts Executive Location: Bangalore Employment Type: Full Time Experience Required: 5 8 Years Industry: Manufacturing / Engineering / Supply Chain Job Overview We are seeking a proactive and detail-oriented Spare Parts Executive to manage end-to-end operations for spare parts quotations, procurement, import coordination, and order fulfillment. The ideal candidate should have a solid background in parts handling, vendor coordination, import documentation, and customer communication. You will be a key link between suppliers, service teams, and customers, ensuring that spare parts are delivered efficiently and in compliance with timelines and regulatory standards. Key Responsibilities Handle incoming RFQs from customers and service engineers; provide accurate and timely quotations for spare parts. Process customer orders with a strong focus on precision, delivery timelines, and specifications. Coordinate with suppliers to: Check pricing and stock availability Negotiate payment and delivery terms Place purchase orders as needed Manage all import-related activities: Prepare and review import documentation Ensure compliance with import regulations, duties, and tariffs Coordinate with customs brokers to resolve clearance issues Monitor inventory and reorder levels to proactively meet customer demand and avoid stockouts. Maintain accurate records of RFQs, orders, supplier interactions, and stock transactions. Verify supplier invoices against ordered and received goods; resolve quantity or quality discrepancies swiftly. Communicate order status, delays, or changes clearly and proactively to customers and service teams. Continuously identify and implement improvements to streamline procurement and fulfillment workflows. Required Skills & Qualifications 5 8 years of experience in spare parts management, procurement, supply chain, or order coordination preferably in manufacturing or engineering services. Strong working knowledge of import/export regulations, documentation, and customs clearance. Experience in supplier negotiations and handling vendor communications. Proficiency in Microsoft Excel, ERP systems, and basic inventory management tools. Excellent communication and coordination skills. High attention to detail and ability to multitask in a deadline-driven environment. Strong problem-solving and decision-making capabilities. Competitive salary and performance incentives Health insurance and other employee benefits Dynamic and collaborative work environment Growth opportunities within operations and supply chain management Apply now to join a team committed to operational excellence and customer satisfaction.

Job Title: Area Manager PL Prime Location: Bengaluru Experience Required: 1 2 years Minimum Qualification: Graduate Job Purpose This position at Bajaj Finance Ltd. is designed for a driven professional to lead and manage Personal Loan (PL) Prime operations. The role involves data-driven decision-making, campaign execution, cross-functional coordination, and frontline team leadership to drive loan and insurance business through lead conversion and field activity. Key Responsibilities Achieve and exceed business targets across products, including bundled and non-bundled loans and insurance, through lead fulfilment and on-ground field activity. Own and manage all business channels under your purview. Recruit, manage, and develop a high-performing team of off-roll field executives (FOS). Monitor and maintain delinquency levels in line with product segment norms. Address customer complaints and ensure timely resolution of escalations. Drive and monitor key performance indicators such as conversion rates, productivity, and data penetration. Collaborate effectively with internal teams including Credit, Operations, Risk, Marketing, and Business Intelligence (BI) for campaign success and seamless execution. Lead FA (Field Activity) data campaigns and manage sales query resolution regularly. Qualifications & Skills Required Graduate with 2 3 years of experience in direct or channel sales, preferably in loans; experience in insurance is a plus. Strong team management skills with the ability to recruit and lead a field team. Proficient in data handling, reporting, and MS Office tools. Demonstrated ability to solve problems effectively and work cross-functionally. High levels of motivation, self-drive, and ownership. Strong leadership capabilities with a focus on achieving results. Qualification : Graduate

Manager NPD Quality Location: Bangalore Department: Final Inspection Designation: Manager About the Company Sansera Engineering is an engineering-led integrated manufacturer specializing in forged complex and high-precision components for the automotive, non-automotive, and aerospace sectors. With a legacy spanning over three decades, we are committed to delivering quality products to a global clientele. As part of our growth, we are seeking an experienced and dedicated professional to join our team as Manager NPD Quality. Job Description The Manager NPD Quality will ensure product and process quality by effectively implementing quality tools, standards, and systems. This role supports customer satisfaction and drives continuous improvement initiatives within the organization. Key Responsibilities Awareness and implementation of PPAP process audits and related documentation. Conduct and support PFMEA, MSA, and APQP processes. Awareness and control of special processes. Manage customer complaint handling and resolution. Expertise in GD&T and the 7 Quality Control (7QC) tools. Maintain awareness of standard room equipment and quality management systems. Perform supplier PPAP process audits. Collaborate closely with supplier and customer quality teams to ensure compliance and quality standards. Skills Required New Product Development (NPD) expertise PPAP & Supplier Quality Assurance Process Auditing MSA (Measurement System Analysis) APQP (Advanced Product Quality Planning) Customer complaint management GD&T (Geometric Dimensioning and Tolerancing) 7QC tools knowledge Quality Management Systems (QMS) awareness Education & Experience Diploma or Degree in Engineering or related field 6 to 10 years of relevant experience in quality management, preferably in NPD environments Qualification : Diploma or Degree in Engineering or related field

Plant HR Executive / Generalist Location: Bengaluru Department: Plant HR Designation: Executive Experience: 3 to 4 Years Education: MSW / MBA (HR) Job Summary As a Plant HR Executive at Sansera Engineering, you will be responsible for supporting a wide range of HR activities within the manufacturing facility. This includes manpower planning, grievance handling, payroll coordination, compliance, and employee engagement. The role requires a hands-on HR professional who can balance administrative efficiency with employee-centric support. Key Responsibilities 1. Floating Manpower Management Manage timely recruitment and deployment of contract/floating manpower. Liaise with manpower agencies to ensure optimal workforce availability for all shifts. 2. Grievance Handling Serve as the first point of contact for contract employee issues. Address and resolve grievances in a timely, fair, and policy-compliant manner. 3. MIS Reporting Generate and maintain monthly reports on attendance, manpower, attrition, and recruitment. Support HR planning with data insights and dashboards. 4. Payroll Support Assist in attendance reconciliation, leave tracking, and overtime validation. Coordinate with the payroll team to ensure accurate and timely salary processing. 5. Facility Operations (Canteen, Transport & Security) Monitor and manage daily operations in coordination with service vendors. Ensure SLA adherence and address employee feedback related to these services. 6. Employee Engagement & Communication Organize engagement activities, cultural events, and welfare initiatives. Support the creation of an inclusive and motivated work environment. 7. General Administration Oversee housekeeping, stationery, and basic facility maintenance. Ensure compliance with safety, hygiene, and company policies. 8. Continuous Improvement (Kaizen) Encourage employee participation in Kaizen initiatives. Track and document implementation of improvement suggestions. Skills & Competencies Strong interpersonal and communication skills. Proficient in MS Office (Excel, Word, PowerPoint). Basic knowledge of labor laws, HR compliance, and statutory requirements. Effective problem-solving and coordination abilities. Ability to independently manage field-level and administrative responsibilities. Qualification : MSW / MBA (HR)

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Position: Workato Developer Location: Remote/Hybrid | Bengaluru, IND We're seeking a highly skilled Workato Developer to join our team. If you have deep expertise in automation, APIs, and data integration, you'll be responsible for designing, developing, and maintaining robust integration and automation solutions using the Workato platform. Your work will be crucial in streamlining business processes and enhancing system interoperability. What You'll Do: Integration Development: Design, develop, and implement seamless integrations between various systems using the Workato platform, ensuring data consistency and accuracy across all platforms. Automation: Create and manage powerful automation workflows to optimize business processes, significantly reduce manual tasks, and improve overall operational efficiency. API Management: Work with RESTful and SOAP APIs to build integrations that connect both cloud and on-premises applications, enabling smooth and efficient data exchange. Workflow Orchestration: Design and implement end-to-end workflows that span multiple systems, ensuring smooth data flow and comprehensive process automation. Data Transformation: Develop and manage complex data transformations, mappings, and logic to ensure accurate data migration and synchronization across diverse systems. Monitoring & Troubleshooting: Proactively monitor the performance of integrations and automations, identifying and resolving issues quickly to ensure continuous reliability and optimal performance. Collaboration: Work closely with business analysts, IT teams, and other stakeholders to thoroughly understand integration requirements and translate them into effective technical solutions. Documentation: Create and maintain comprehensive technical documentation for integration designs, workflows, data mappings, and any custom scripts or configurations. Continuous Improvement: Stay updated with the latest Workato features, integration patterns, and best practices. Provide valuable recommendations to enhance existing integrations and workflows. What You'll Bring: Experience: 3+ years in integration development, with at least 1-2 years of hands-on experience specifically with Workato. Workato Expertise: Strong understanding of Workato platform capabilities, including connectors, recipes, triggers, and actions. API Proficiency: Proven experience with RESTful and SOAP APIs, including API design, development, and management. Data Integration: Solid knowledge of data integration best practices, ETL processes, and data synchronization techniques. Cloud & SaaS: Familiarity with major cloud platforms (e.g., AWS, Azure, Google Cloud) and common SaaS applications (e.g., Salesforce, NetSuite, ServiceNow). Problem-Solving: Strong problem-solving skills with the ability to troubleshoot complex integration issues. Scripting: Proficiency in scripting languages (e.g., JavaScript, Python) used in automation and integration contexts. Integration Concepts: Excellent understanding of system integration concepts, including data formats (JSON, XML), messaging patterns, and error handling. Collaboration & Communication: Ability to work effectively both independently and within a collaborative team environment. Strong communication skills to translate business requirements into technical solutions. Attention to Detail: Meticulous attention to detail and a strong commitment to delivering high-quality, reliable integrations. Education: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Certifications: Workato Automation Pro or equivalent certification. Other Platforms: Experience with other integration platforms like MuleSoft, Zapier, or Dell Boomi. Databases: Knowledge of database systems (e.g., SQL, NoSQL) and data modeling concepts. Agile Development: Familiarity with Agile development practices and tools like Jira or Confluence. Enterprise Systems: Experience in developing integrations for ERP, CRM, and other enterprise systems.

Position: Quality Supervisor Quality Assurance Department: Quality Assurance Location: Bengaluru Role Overview: We are seeking a detail-oriented Quality Supervisor to conduct in-process and final inspections, ensuring products meet all required standards and specifications. The role involves inspecting raw materials, components, and finished goods, maintaining accurate records, and enforcing quality standards. Key Responsibilities: Perform in-process and final inspections based on drawings, standards, and specifications. Inspect raw materials, components, sub-assemblies, and finished products using precision measuring instruments. Maintain thorough records of inspections, test results, and non-conformance reports. Identify and segregate defective materials or products to prevent quality issues. Ensure compliance with ISO standards, customer-specific requirements, and internal quality guidelines. Qualifications: Diploma or B.Tech in relevant engineering or quality discipline. Strong attention to detail and understanding of quality assurance processes. Proficient in using measuring instruments and inspection tools. Ability to maintain accurate documentation and communicate quality issues effectively. Qualification : Diploma or B.Tech in relevant engineering or quality discipline.

Position: Counter Sales / Retail Sales Location: Bangalore, Gujarat, India Job Overview: We are looking for a motivated and customer-focused Retail Sales Associate to join our team. You will play a key role in delivering excellent in-store experiences by assisting customers, offering product insights, and supporting daily retail operations. Key Responsibilities: Greet customers and guide them through the store Provide detailed and accurate information on products, pricing, and after-sales services Address customer inquiries and resolve issues efficiently Recommend and compare products to support purchasing decisions Upsell and cross-sell relevant products Ensure shelves and display racks are fully stocked and organized Process returns and exchanges in line with company policies Collaborate with the sales team to ensure a high level of customer satisfaction, especially during peak hours Share information on ongoing promotions, deals, and special offers Collect and relay customer feedback to the Store Manager Stay updated on new arrivals, product updates, and store policies Requirements: Minimum 1 year of experience in a retail sales or counter sales role Proven experience in meeting or exceeding sales targets Strong understanding of the retail sales process and customer behavior Familiarity with inventory management and restocking procedures Excellent communication and interpersonal skills Ability to thrive in a fast-paced, dynamic retail environment Flexible availability, including weekends and holiday shifts

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Job Title: Manager Controllership Location: Bangalore, India Company: Glance An InMobi Group Company About Glance Founded in 2019, Glance is a consumer technology company operating innovative digital platforms including Glance, Roposo, and Nostra. Glance s smart lock screen delivers personalized experiences without the need to search or download apps and is available on over 450 million smartphones worldwide. Roposo is a live platform revolutionizing interactive content through immersive, creator-led experiences. Nostra is the largest gaming platform in India and Southeast Asia, offering gamers engaging ways to discover, play, watch, learn, and compete. At Glance, we empower you to dream big and make an immediate impact by working on mission-critical projects with highly skilled and ambitious teams. Enjoy autonomy alongside collaboration, leverage cutting-edge technology, and benefit from an environment that supports your overall well-being including meals, gym, training, tech tools, unwind sessions, and a pet-friendly workplace. Role Summary As Manager Controllership, you will own and oversee all accounting functions, ensuring scalable and compliant processes, timely book closures, and accurate revenue recognition. You will play a key role in maintaining financial integrity, managing audits, and handling payments with strong coordination across business, IT, and finance teams. Key Responsibilities Establish and manage the end-to-end accounting function, including policy development and scalable process implementation. Ensure accurate and timely revenue recognition aligned with international accounting standards (IFRS 15). Identify, resolve, and prevent revenue-related discrepancies; implement process improvements to enhance accuracy and efficiency. Manage balance sheet reconciliations, review unbilled revenue, invoicing, and GST compliance. Support and coordinate internal and external audits (Integral, statutory, etc.). Oversee supplier and dropshipper payouts, review and analyze payments, and ensure timely and accurate processing. Review system-generated and manual reports to verify correctness of payments. Resolve invoice and payment discrepancies promptly. Perform regular payment analysis and reconciliation, including payment gateway collections and COD reconciliation with logistics partners. Coordinate internally with business teams to understand financial requirements and processes. Collaborate with data science and IT teams to define data needs and address issues effectively. Manage the raising of E-invoices and credit notes (CNs). Maintain working knowledge of TDS, GST, TCS, and other relevant tax regulations. Qualifications & Skills Chartered Accountant (CA) with 4-5 years post-qualification experience OR Bachelor s/Associate degree in Accounting, Finance, or related field with 7+ years of relevant experience. Proven experience in the ecommerce industry is mandatory. Advanced proficiency in Excel and strong analytical skills. Thorough understanding of IFRS 15, GST, TDS, TCS, and related accounting standards. Exceptional attention to detail with the ability to produce accurate, high-quality work consistently and timely. Strong verbal and written communication skills. Qualification : Bachelors/Associate degree in Accounting, Finance, or related field

Your Impact As a Data Engineer at QuantumBlack, you will collaborate with stakeholders, data scientists, and internal teams to develop and implement impactful data products and solutions. Your key responsibilities will include building and maintaining technical platforms for advanced analytics, designing scalable and reproducible data pipelines for machine learning, and ensuring information security within data environments. You will assess clients' data quality, map data fields to hypotheses, and prepare data for use in analytics models. Additionally, you will contribute to R&D projects, internal asset development, and participate in cross-functional problem-solving sessions with a variety of stakeholders, including C-level executives, to create innovative analytics solutions. You will be based in Gurugram, joining a global data engineering community, and work within cross-functional and Agile project teams alongside project managers, data scientists, machine learning engineers, other data engineers, and industry experts. You will collaborate directly with our clients, ranging from data owners and users to C-level executives. You will be aligned with one of our industry-focused practices: Pharma & Medical Products (PMP) or Global Energy & Materials (GEM). In these practices, you ll work on solving the most critical challenges for our clients in these sectors. PMP focuses on advancing the development and delivery of life-saving medicines and medical treatments, while GEM supports industries like chemicals, steel, mining, and energy to achieve operational excellence. GEMx and PMPx, the assetization arm of these practices, focus on creating reusable digital and analytics assets to support client work. As part of this team, you will help shape impactful solutions for large organizations, developing capabilities for sustained impact. Your Growth In this role, you will contribute to the frameworks and libraries that our teams of Data Scientists and Engineers use to progress from data to meaningful impact. You will have the opportunity to guide global companies through data science solutions, helping them transform and enhance performance across industries including healthcare, automotive, energy, and elite sports. Real-World Impact: You ll gain unique learning and development opportunities globally. Fusing Tech & Leadership: Work with the latest technologies and methodologies, with access to top-tier learning programs. Multidisciplinary Teamwork: Collaborate with data scientists, engineers, project managers, UX designers, and more to enhance performance. Innovative Work Culture: Creativity, passion, and wellness are central to our modern work environment, which includes insightful talks, training sessions, and a focus on work-life balance. Striving for Diversity: We celebrate diversity, with colleagues from over 40 nationalities, appreciating the value that diverse perspectives bring to the workplace. You are a highly collaborative individual who prioritizes impact over agenda. You enjoy learning from colleagues, challenging ideas thoughtfully, and working together to improve processes and solve problems. You believe in iterative change, experimenting with new approaches, and advancing quickly through constant learning and improvement. While we value using the right tech for the right task, our team often leverages technologies such as Python, PySpark, SQL, Airflow, Databricks, Kedro (our open-source data pipelining framework), Dask/RAPIDS, Docker, Kubernetes, and cloud solutions like AWS, GCP, and Azure. Your Role as a Data Engineer Collaboration: Work with business stakeholders, data scientists, and internal teams to create extraordinary, domain-focused data products (reusable assets) and deliver them to clients. Domain Expertise: Develop deep understanding of client industries and use creative techniques to deliver meaningful impact. Technical Platforms: Build and maintain technical platforms for advanced analytics engagements, spanning both data science and data engineering work. Data Pipelines: Design and implement robust, modular, scalable, deployable, and reproducible data pipelines for machine learning. Data Management: Ensure the security of data environments and compliance with information security standards. Data Wrangling: Assess data quality, map data fields to hypotheses, and prepare data for analytics models. Contribute to R&D: Participate in internal asset development and contribute to R&D projects to drive innovation. Cross-functional Problem Solving: Collaborate with internal teams and clients, including data owners and C-level executives, to create impactful analytics solutions. Your Qualifications and Skills Bachelor s degree in computer science or related field; Master's degree is a plus. 2-5 years of relevant work experience. Proficiency in at least one programming language such as Python, Scala, or Java. Strong experience with distributed processing frameworks (e.g., Spark, Hadoop, EMR) and SQL. Experience in commercial client-facing projects, particularly in close-knit teams. Ability to work with structured, semi-structured, and unstructured data, and identify linkages across disparate data sets. Clear communication skills to explain complex solutions effectively. Understanding of information security principles to ensure compliant handling of client data. Experience with cloud platforms (AWS, Azure, Google Cloud, Databricks) is highly desirable. Experience with CI/CD processes using GitHub Actions, CircleCI, or similar, and end-to-end pipeline development including application deployment is a plus. Qualification : Bachelors degree in computer science or related field; Master's degree is a plus.

FalconX is a pioneering team of operators, investors, and builders dedicated to redefining institutional access to the cryptocurrency markets. Sitting at the nexus of traditional finance and cutting-edge technology, FalconX tackles the industry's biggest challenges. The digital asset space is complex and fragmented, offering limited products and services that cater to the sophisticated trading strategies and liquidity requirements common in conventional financial markets. FalconX delivers a comprehensive, all-in-one solution for institutional clients supporting their digital asset strategies from inception to scale. Acting as the connective tissue for the ecosystem, we empower clients to seamlessly navigate the ever-evolving crypto landscape. Role: Analyst/Associate - Finance Experience: 3-8 Years Qualification: Chartered Accountant (CA) or CPA Key Responsibilities Accounting & Financial Reporting Execute day-to-day accounting, bookkeeping, and reporting as per relevant GAAP standards (US GAAP, IndAS, IFRS). Prepare and review monthly, quarterly, and annual financial statements for both standalone and consolidated entities. Assist in handling complex technical accounting matters including Revenue Recognition, Consolidation, Stock Options, Business Combinations, MTM accounting, and more. Legal Entity Management Manage jurisdiction-specific accounting, reporting, and compliance for assigned legal entities. Monitor and settle inter-company balances, and oversee transfer pricing arrangements. Operations & Reconciliation Develop an in-depth understanding of FalconX s trading and settlement processes. Support the Trade Operations & Settlements team by performing daily, weekly, and monthly reconciliations and attestation procedures. Process & Control Framework Assist in establishing and improving internal processes, policies, procedures, and control frameworks. Collaborate with external auditors, the audit committee, and other internal/external stakeholders during audits and reviews. ERP & Systems Expertise Leverage hands-on knowledge of ERP systems (such as NetSuite, Oracle, SAP), ensuring system integrity and efficiency across finance and reporting processes. What Success Looks Like Build robust in-house accounting and reporting capabilities to support FalconX s growth. Streamline finance processes to ensure real-time, accurate financial information for stakeholders. Effectively manage legal entities across jurisdictions, ensuring all regulatory, statutory, tax, and management reporting is timely and compliant. Collaborate closely with trading and trade operations teams, proactively aligning financial processes with business dynamics. Grow into a Subject Matter Expert (SME) in financial, regulatory, and operational aspects of crypto trading and digital assets. Balance multiple responsibilities, adapting to new challenges while maintaining high-quality outcomes. Required Qualifications & Skills Professional Degree: Chartered Accountant (CA) or CPA (mandatory). Experience: 3-8 years in relevant industries Banking, Broker-Dealer, Trading, or FinTech. Legal Entity Management: Proven experience handling end-to-end deliverables of legal entities, including transfer pricing arrangements. Expertise in IFRS, US GAAP reporting standards, with practical experience applying these standards. Proficiency in ERP systems (NetSuite, Oracle, SAP) and MS Excel Finance. Strong understanding of E2E trade flow, including settlements and market-making processes. Excellent analytical and problem-solving skills, coupled with attention to detail and strong communication abilities (written and verbal). Enthusiastic self-starter with the ability to multi-task, prioritize, and deliver under pressure. Keen interest in FinTech, blockchain, and digital assets, with a passion for continuous learning and cross-functional collaboration. Opportunity to work at the cutting edge of finance and technology, shaping the future of institutional crypto markets. Collaborate with a high-performing, global team of experts from top-tier financial institutions and technology firms. Be part of a fast-paced, high-growth environment, where innovation and agility are celebrated. Qualification : Professional Degree: Chartered Accountant (CA) or CPA (mandatory)

Overview: We are seeking an experienced Accounting Manager to oversee and manage all aspects of the accounting function, ensuring the accuracy, compliance, and efficiency of financial reporting and processes. You will play a pivotal role in maintaining financial integrity, supporting audits, and driving continuous improvements in accounting operations. As a key member of the finance team, you will collaborate with cross-functional teams to ensure alignment with corporate objectives and regulatory requirements. Key Responsibilities: Closing and Reviewing Books of Accounts: Oversee and manage the month-end and year-end financial close processes, ensuring accuracy and completeness of financial data. Review and reconcile general ledger accounts, sub-ledgers, and supporting documentation to ensure financial integrity. Prepare journal entries, adjustments, and ensure proper documentation and approvals for all financial transactions. Ensure compliance with accounting standards (GAAP/IFRS) and internal financial policies and procedures. Month-End Financial Reporting: Prepare and deliver accurate, timely month-end, quarter-end, and year-end financial reports to senior management. Analyze financial performance, identify variances, and provide actionable insights to improve financial performance. Ensure that all financial data is reported in compliance with corporate standards and reporting timelines. Assist in the preparation of management reports, KPI dashboards, and executive summaries for leadership. Audit Management: Lead and manage internal and external audits, acting as the key point of contact for auditors and facilitating a smooth audit process. Prepare audit schedules, reconciliations, and promptly respond to audit queries. Implement corrective actions based on audit recommendations and ensure continuous readiness for future audits. Maintain proper documentation and internal controls to support audit compliance. Compliance & Regulatory Adherence: Ensure adherence to local, regional, and international accounting regulations, including tax laws, statutory reporting, and corporate governance standards. Stay informed of regulatory changes and implement necessary updates to financial processes to remain compliant. Coordinate with external regulatory bodies and tax authorities as required to ensure compliance. Accounting Operations: Oversee day-to-day accounting functions, including accounts payable, accounts receivable, payroll, and expense management. Manage the handling of fixed assets, intercompany transactions, and financial consolidations. Ensure accurate and up-to-date financial records and documentation for all transactions. Process Improvement & Automation: Identify opportunities to streamline and improve accounting processes to enhance efficiency and reduce errors. Lead or contribute to finance-related projects aimed at enhancing financial systems and tools. Support the automation of manual accounting processes to improve data accuracy and operational efficiency. Cross-Functional Collaboration: Work closely with cross-functional teams to ensure alignment on financial processes and reporting. Support global finance initiatives by collaborating with international teams to standardize processes and reporting requirements. Financial Controls & Risk Management: Establish and maintain effective internal controls to safeguard the integrity of financial reporting. Identify potential financial risks and implement mitigation strategies to protect the company s financial assets. Assist in the development and implementation of risk management policies to ensure compliance and safeguard against financial risks. Qualifications: Strong knowledge of accounting standards (GAAP/IFRS), financial reporting, and compliance requirements. Proven experience in managing internal and external audits and ensuring adherence to regulatory compliance. Advanced proficiency in Microsoft Excel and other financial reporting tools. Strong analytical skills, attention to detail, and a proactive, solution-oriented approach to problem-solving. Culture: At DevRev, our culture is built upon the values of hunger, humility, honesty, and acting with heart. We are committed to helping build the world s most customer-centric companies, leveraging design, data engineering, and machine intelligence to empower engineers in better serving their customers.

Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Johnson & Johnson is recruiting for some great opportunities for its Global Services (GS) in Bangalore, India which is well equipped with the latest technology and modern infrastructure. This is your chance to work with the best talent in a workforce that reflects the diverse markets Johnson & Johnson serves around the world, and an inclusive culture that values different perspectives and life experiences. Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating exciting business solutions for the world s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reinvent business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance support in a J&J way to our Operating Companies around the world. Risk Management & Compliance (RM&C) is one of such initiative under Global Services Finance. RM&C, ASPAC is seeking a Risk Management & Compliance Analyst who will have responsibility for fulfilment of the SOX and Compliance programs across J&J entities, training and advisory along with all Compliance related support to different sectors and performing walkthroughs, sampling, testing the effectiveness of control deployment, documentation of testing results, remediation support, monitoring, audit support, project support etc. Key Responsibilities 1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo 2. Maintain Operational Excellence Deep expertise and knowledge of the Worldwide Procedures and compliance requirements for respective areas. Identify compliance risks and recommend solutions to remediate / prevent breach. Ensure strong internal controls are in place and maintain compliant environment across the Organisation. Responsible for performing Compliance Health Checks and other internal reviews to test the effectiveness of the control placement. Support timely closing & execution of financial periods as per closing calendar and in accordance with SLA commitments, fully observing Compliance, Internal Audit & SOX requirements. Accountable for supporting completeness, accuracy and validity of the actuals reported within process/entity scope. Work closely with all business process and IT team members to communicate compliance requirements, documentation standards, sign-offs and review processes. Provide trainings to all business process owners for any change/update in financial procedures. Support projects, business partnering with collaborators, assisting business process owners with adoption of J&J policies & procedures. Support in standard Compliance document requirements: Risk Control Matrix, Hand-off s, SOPs and submission of required SOX templates (system inventory templates, SOX questionnaires etc.). Performs control walkthrough, operational testing and discusses the findings with the process owners. Conduct compliance due diligence for transitions in-scope. Testing of preventive & detective UA/SOD Controls (e.g. granting, facilitating appropriateness & semi-annual reviews) across all ERP systems. Support Sectors during Corporate Financial Audits. Supervise and drive the Corrective Action Plan (CAP) process, to ensure audit(internal & external) recommendations and key control gaps per SOX testing are implemented and other internal control gaps are closed timely and effectively. Be A Trusted Business Partner Implement global Strategy & Solutions in line with taxonomy. Support Process Subject Matter Experts (SME's) and Operational Key Contacts (OKC's) to ensure cross sector, cross region, and cross process alignment, ensuring good documentation is maintained and consistency of a global approach Create radical Innovation Generate ideas, fosters, and implements continuous improvement attitude, identifying and pursuing process efficiency opportunities. Manage operational improvements, generating ideas and implementing in line with global standards. Qualifications Qualifications Education A minimum of a Bachelor s level degree or equivalent is required, preferably in accounting, finance, or related business subject area. ACA, CPA and/or other financial certifications is highly preferred. Required At least 1 - 3 years of post qualification experience is required: Strong knowledge and understanding of accounting and financial processes (for Trading as well as Manufacturing business), shared services and related subject matter Understanding of internal controls, risk management, US GAAP accounting, financial systems, IT development and/or production support Clear understanding of SOX 404 requirements Understanding of audit procedures and auditing practices Experience in developing and managing audit programs desirable Experience in performing audits of financial processes and systems required, preferably in manufacturing/trading/service industry At least 1 year Management / Supervisory / team handling experience i...

About RARE RARE is a premium personal assistant service designed to simplify life for busy professionals by saving them time, money, and effort. We offer a comprehensive range of personalized services, including: Travel Assistance: From flight bookings and visa support to tailored itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating special occasion menus. Gifting Solutions: Thoughtful gifting support, from sourcing unique items to personalized packaging and delivery. Mobility Coordination: Arranging chauffeurs, vehicle rentals, and transport solutions. Event Planning and Wellness: Assisting with event management, wellness services, and daily errands for seamless lifestyle support. By handling daily tasks and taking care of the details, RARE empowers customers to focus on what matters most be it work, family, or personal goals. Our commitment to efficiency, reliability, and personalization ensures that customers can live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking Maintain a list of uncompleted customer requests. Track issues, complaints, and unfulfilled requests identified by agents, AI, or through manual sample testing. Ensure timely closure of each tracked request. Escalation Handle complaints and escalations with corrective actions and reactive training. Recommend proactive system improvements and SOPs to enhance request completion rates and customer experience. Provide regular QA feedback to front-end agents and back-end experts. Training Deliver regular training sessions to agents. Continuously upgrade training processes using customer feedback to improve service quality. Supervision Review the performance of assigned front-end agents and provide constructive feedback. Collaborate with the concierge lead to share performance insights and suggestions for improvement. Background Requirements 5 6 years of experience in Quality Assurance roles within customer service or operational environments. Proven experience in conducting training and process audits. Familiarity with high-net-worth individuals (HNI) and the quality standards expected for personalized services. Key Result Areas (KRAs) Ensure timely closure of unfulfilled requests. Resolve complaints and escalations with corrective actions and training. Improve customer satisfaction at the request level. Recommend and implement process and SOP improvements. Provide continuous feedback and training to agents. Key Performance Indicators (KPIs) Average response and resolution times for assigned agents. Customer satisfaction scores for the agents under supervision. Frequency of QA feedback sessions with agents. Reduction in repeat issues. Training effectiveness, measured by improved agent performance. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.