Complaint Resolution Jobs in Ahmedabad

Job Title: Customer Care Executive Location: Ahmedabad Experience: 0 2 Years Remuneration: Best in Industry Job Summary: We are looking for a proactive and customer-focused Customer Care Executive to join our team in Ahmedabad. The ideal candidate will efficiently handle incoming calls, understand client queries, and provide effective solutions while ensuring excellent customer service and coordination across departments. Key Responsibilities: Attend and manage incoming customer calls professionally and promptly Understand client queries thoroughly and provide accurate, timely solutions Coordinate effectively with various departments to resolve client issues Take ownership of customer problems and follow through until resolution Continuously work towards improving the customer service experience Maintain accurate records and prepare daily, weekly, and monthly MIS reports Demonstrate strong troubleshooting skills to assist customers effectively Exhibit a passion for delivering exceptional customer service Candidate Requirements: Proven work experience as a Customer Service Executive (CSE) in the BFSI industry preferred Proficiency in English is mandatory Freshers pursuing or completed BA, B.Com, M.Com, MA, MBA, or Graduation are welcome to apply Working knowledge of Microsoft Excel and PowerPoint Strong communication, problem-solving, and interpersonal skills If you are passionate about helping customers and eager to grow your career in the BFSI sector, we encourage you to apply.

Customer Experience Manager EL Location: Ahmedabad Qualification: Graduate Experience: 1 to 3 Years Employment Type: Full-time Job Description We are seeking a motivated Customer Experience Manager to engage with prospective clients, manage end-to-end customer journeys, and contribute to business growth through effective client servicing and collaboration with relationship channels. This role demands strong communication skills, attention to detail, and a customer-centric approach. Key Responsibilities Client Meetings Engage with prospective clients to understand their financial needs and provide clear explanations of loan products and offerings. Documentation and System Entry Collect and verify all necessary client information and documentation. Ensure accurate and timely entry of client data into the system. Query Handling Address and resolve queries from customers and credit teams promptly. Oversee the entire loan process from file login to disbursement, ensuring smooth operations. Business Development Collaborate with Relationship Channels to identify and create new business opportunities. Participate in campaigns and marketing activities to increase brand presence. Provide support to Relationship Channels as needed. Achieving Business Targets Meet assigned business targets using leads from Contact Centers, Consultants, marketing efforts, and referrals. Additional Benefits Reimbursement of petrol and mobile expenses. Quarterly performance-based incentives. Qualifications & Skills Graduate degree in any discipline. 1 to 3 years of experience in sales or related customer-facing roles. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team. Knowledge of financial products and services is an advantage. If you are passionate about delivering excellent customer experiences and driving business growth, this is an excellent opportunity to grow your career in financial services! Qualification : Graduate

Job Title: Customer Relationship Executive (Fresher) Experience: Fresher Location: Rajkot, Gujarat Vacancies: 2 Job Type: Full-Time Job Overview: We are seeking motivated and detail-oriented Customer Relationship Executives to join our team in Rajkot. This entry-level role focuses on managing customer relationships, providing excellent after-sales support, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: Monitor and strategize performance improvements based on logged calls, performance, and revenue metrics. Manage and maintain customer relationships using CRM systems. Communicate proactively with clients about any unforeseen delays or issues. Accurately process customer tasks with timeliness and attention to detail. Respond promptly to customer calls, tasks, and complaints, providing after-sales support as needed. Deliver software technical support via telephone and remote/online channels. Analyze and generate reports on task resolutions within defined timeframes. Conduct customer follow-ups and feedback collection to improve service quality. Coordinate and manage customer calls as required. Review task management systems and report insights to improve processes. Report daily activities and updates to the Support/Sales Manager or Team Leader. Adapt to changing responsibilities based on business needs and performance. Eligibility & Requirements: Freshers with good communication and analytical skills. Ability to handle customer interactions with patience and professionalism. Strong organizational skills and attention to detail. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Experience or familiarity with CRM systems is a plus. Basic understanding of software technical support. Good problem-solving and reporting skills. Personal Attributes: Positive and proactive attitude. Strong interpersonal and teamwork skills. Ability to work under pressure and meet deadlines. Start your career in customer relationship management with hands-on experience. Work in a supportive and collaborative environment based in Rajkot. Opportunities for learning and growth within a dynamic organization. Apply now to join our team as a Customer Relationship Executive and help us deliver exceptional customer experiences!

System Engineer - L4 Location: Ahmedabad, India Company: Wipro Limited Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Key Responsibilities Excellent communication skills to handle irate customers and pacify them effectively. Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies. Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., over remote support. Answer incoming calls and respond to customer emails in a timely manner. Manage and resolve customer complaints efficiently. Identify and escalate issues to supervisors when needed. Provide product and service information to customers. Research required information using available resources and offer solutions to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and domains who can best support the user. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new issues and resolutions provided. Complete call logs and reports. About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

Project Coordinator Location: Ahmedabad Experience: 1-3 Years Qualification: Graduate / Diploma in any relevant field Employment Type: Full-Time Role Objective: To support the project team by maintaining schedules, facilitating communication among stakeholders, and ensuring timely progress of architectural and design projects. Key Responsibilities: Assist in maintaining project schedules, tracking tasks, and coordinating activities across teams. Facilitate smooth communication between architects, designers, clients, and other stakeholders. Prepare and share weekly client updates and monthly project status reports. Document meeting discussions, track action items, and update project timelines accordingly. Identify and raise flags for potential delays or coordination gaps to ensure proactive resolution. Core Competencies: Strong organizational and multitasking skills. Good written and verbal communication skills. Detail-oriented with ability to track multiple project elements simultaneously. Ability to collaborate effectively across teams and client groups. Basic understanding of architectural or design project workflows is a plus. Qualification : Graduate / Diploma in any relevant field

Tech Support Lead Security Location: Ahmedabad Experience: 5+ Years Qualification: Graduate / Diploma in a relevant technical field Employment Type: Full-Time Role Objective: To lead a technical support team responsible for maintaining, troubleshooting, and upgrading electronic security systems including Access Control and CCTV, while ensuring timely resolution of incidents and coordination with key accounts and OEMs. Key Responsibilities: Team Leadership: Lead and mentor a team of support engineers handling security systems (Access Control, CCTV, etc.). Technical Support: Troubleshoot and resolve complex hardware and software issues related to surveillance and access control solutions. Incident Management: Ensure rapid response to critical issues and manage escalations efficiently. Client Coordination: Handle key account communication, support escalations, and provide root cause analysis for reported issues. Training: Conduct internal training on emerging security technologies and best practices. Documentation: Maintain SOPs, troubleshooting guides, and a knowledge base for quick resolution and onboarding. Software Upgrades: Oversee and execute software updates and patch deployments for critical customer installations. Collaboration with OEMs: Work closely with OEMs for patch releases, vulnerability resolutions, and advanced support. Database Knowledge: Apply a good understanding of SQL Server and database operations to support application-level troubleshooting and configurations. Core Competencies: Deep knowledge of CCTV, Access Control Systems, and their integration. Strong experience with SQL Server and understanding of database operations. Excellent problem-solving and escalation management skills. Proven ability to lead teams and manage technical documentation. Strong verbal and written communication skills for coordination with clients and internal stakeholders. Qualification : Graduate / Diploma in a relevant technical field

Technical Project Manager Dot Net Responsibilities: Project Management: Lead and manage large-scale software development projects, overseeing a team of 8 to 10 members on projects lasting 6+ months. Develop and execute detailed project and release plans, ensuring compliance with organizational standards and processes throughout the lifecycle. Technical Leadership: Provide hands-on guidance in backend (LAMP stack or .NET) and frontend technologies (ReactJS, NextJS, AngularJS). Utilize expertise in architecture, design, and implementation to ensure the successful delivery of technical solutions. Customer Communication: Serve as the primary point of contact for customers, managing relationships throughout the project delivery process. Develop and maintain a clear communication plan, ensuring regular updates and proactive sharing of relevant information with customers and stakeholders. Agile Methodology: Lead the adoption of Agile practices, facilitating Agile ceremonies and ensuring the team adheres to Agile principles to deliver high-quality software. Problem-Solving & Risk Management: Proactively identify and address potential risks, issues, and roadblocks, utilizing strong problem-solving skills to ensure timely resolution and avoid escalation. Technical Documentation & Presentation: Create wireframes and presentations to clearly communicate technical solutions to clients and stakeholders, ensuring a solid understanding of proposed technology concepts. API & Architecture Expertise: Leverage expertise in REST/SOAP APIs (JSON/XML) and a strong understanding of N-tier and Microservice architectures. Experience with ETL processes is a plus. Requirements: Experience: 10 to 15 years of experience in the software development industry, with at least 5 years in a Technical Project Manager role. Proven experience managing large-scale projects (6+ months), including new development projects with teams of 8 to 10 people. Technical Background: Hands-on experience with backend (LAMP stack or .NET) and frontend (ReactJS, NextJS, AngularJS) technologies. Strong expertise in REST/SOAP APIs, with solid experience in JSON/XML. Familiarity with N-tier and Microservice architecture; ETL experience is a plus. Agile Expertise: Deep understanding and hands-on experience with Agile development methodology and all associated ceremonies. Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders. Proven ability to manage customer relationships and serve as the main interface throughout the project delivery process. Problem-Solving & Risk Management: Strong analytical skills with a proven track record of identifying and solving potential issues before they escalate. Documentation & Presentation: Experience creating wireframes and technical presentations to communicate complex technology solutions effectively to clients.

Role & Responsibilities We are seeking a proactive and experienced HR professional to manage the end-to-end recruitment process, drive employee engagement initiatives, and ensure adherence to HR policies and compliance standards. The ideal candidate will play a pivotal role in fostering a positive work environment and supporting organizational growth. Key Responsibilities Talent Acquisition: Source and screen candidate profiles via job boards, social media, and advanced recruitment tools. Manage the full recruitment lifecycle conduct initial interviews, coordinate assessments, facilitate interview panels, and ensure a seamless offer and onboarding process. Onboarding & Employee Integration: Coordinate new hire logistics, prepare documentation, issue appointment letters, and organize induction programs. Manage company asset distribution, welcome communications, and ensure a smooth onboarding experience. HR Operations & Compliance: Execute reference checks, manage performance evaluations, and issue confirmation letters post-probation assessments. Ensure adherence to ISO standards, maintain accurate documentation, and support audit processes for compliance. Maintain and update insurance records, oversee policy renewals, and manage reimbursement processes with accuracy. Employee Engagement & Relations: Organize and coordinate employee engagement events, handle grievance resolution, and gather feedback to improve employee satisfaction and retention. Lead campus placement initiatives, manage trainee onboarding, and monitor training schedules and assessments. HR Communication & Exit Management: Communicate policy updates, event details, and organizational announcements through official HR channels. Manage employee exit processes, including resignation follow-ups, clearance procedures, exit interviews, and final documentation. Primary Skills Strong Communication and Leadership skills Expertise in Talent Management, Onboarding, and Training & Development Secondary Skills (Nice-to-Have) Problem-Solving and Employee Relations experience Knowledge of Learning and Development processes Basic Technical Skills

Position: Regional Manager Sales Level: Senior Manager Experience Required: 12 18 Years Location: Ahmedabad Qualification: B.E. / B.Tech Mechanical Key Responsibilities Strategic Planning & Execution Develop and execute regional sales strategies aligned with corporate goals. Identify and capitalize on growth opportunities within the assigned region. Team Leadership Lead and mentor the regional sales team, ensuring alignment with business objectives. Drive team performance through regular reviews, KPIs, and motivational leadership. Revenue, Receivables & Channel Management Drive revenue targets and ensure timely collection of receivables. Expand and manage channel partner network for deeper market penetration. Client Relationship Management Build strong, long-term relationships with key clients and decision-makers. Ensure customer satisfaction through consistent engagement and issue resolution. Market Analysis & Penetration Conduct regular market intelligence to stay ahead of industry trends and competition. Identify new segments, applications, and regions for business expansion. After-Sales Service & Parts Management Oversee after-sales service support and ensure efficient parts management. Work closely with service teams to maintain high customer satisfaction post-sale. Additional Requirements Proven experience in Sales & Marketing within an OEM (Original Equipment Manufacturer) environment. Strong analytical and decision-making skills. Excellent communication, negotiation, and stakeholder management abilities. Ideal Candidate An engineering professional with a mechanical background and a proven sales leadership track record in the OEM space. You are strategic, data-driven, customer-focused, and capable of leading high-performing teams in a competitive market. Qualification : B.E. / B.Tech Mechanical

Experience Center Associate Location: Ahmedabad Experience: 1 3 Years Qualification: Graduate / Diploma in any relevant field Employment Type: Full-Time Role Objective: Serve as the primary point of contact at the Experience Center, ensuring a seamless, engaging, and informative experience for all visitors by showcasing the company s smart technology and integrated solutions. Key Responsibilities: Manage daily operations of the Experience Center as the single point of contact. Demonstrate and explain a range of smart technology products, including: Interactive Displays Active LED Screens Smart Speakers Surveillance Cameras Video Management Systems (VMS) Crestron Control Systems Digital Door Locks & Video Door Phones (VDPs) Ensure all devices and setups are functional, updated, and presentable at all times. Coordinate with internal teams for product updates, technical support, and setup enhancements. Greet and guide visitors, understand their requirements, and deliver personalized demonstrations. Maintain a professional, informative, and customer-centric environment within the center. Core Competencies: Good communication and interpersonal skills Strong understanding of audio-visual and smart home technologies Ability to present technical concepts in a user-friendly manner Detail-oriented with good organizational and troubleshooting skills Customer-focused mindset Qualification : Graduate / Diploma in any relevant field

Job Title: Software Support Executive (Fresher) Experience: Fresher Location: Rajkot, Gujarat Vacancies: 6 Job Type: Full-Time Job Overview: We are seeking enthusiastic and customer-focused Software Support Executives to join our team in Rajkot. This entry-level role offers an excellent opportunity to start your career in software technical support, client training, and product testing. If you are eager to learn, communicate effectively, and provide exceptional client support, we want to hear from you! Key Responsibilities: Provide software technical support and training to clients via calls and remote/online sessions. Assist in testing new software releases and offer constructive feedback for improvements. Build and maintain strong, long-lasting relationships with clients through excellent service. Perform software installation and conduct client training sessions. Participate in internal training programs as required. Respond promptly to support calls and provide effective solutions. Complete assigned tasks within the estimated time frame. Basic knowledge of SQL and Crystal Reports is a plus but not mandatory. Eligibility & Requirements: Freshers with a keen interest in software support and client management. Good communication skills and the ability to handle client interactions confidently. Basic understanding of software concepts and troubleshooting. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Familiarity with SQL queries and Crystal Reports will be an added advantage. Strong problem-solving and analytical skills. Patience and a customer-oriented mindset. Personal Attributes: Positive attitude, self-motivated, and proactive. Excellent interpersonal and teamwork skills. Ability to manage time effectively and work under pressure. Kickstart your career in software support with hands-on training and growth opportunities. Work in a collaborative and supportive environment based in Rajkot. Gain valuable experience interacting with clients and working on real-world software products. Apply today to join our team of Software Support Executives and build a rewarding career in software support!

Job Title: QA Tech Lead Blockchain & Cloud Technologies Location: Ahmedabad, India Experience Required: 1 to 10 Years About the Role As a QA Tech Lead, you ll play a pivotal role in driving product quality and team culture. You ll work closely with a dynamic and supportive team to deliver high-impact features using agile methodologies. This is a unique opportunity to be at the forefront of blockchain technology, cloud infrastructure, and data pipelines. Key Responsibilities Lead quality assurance efforts across multiple products and teams. Design and implement scalable QA strategies, automation frameworks, and test plans. Collaborate with cross-functional teams including developers, product managers, and DevOps. Contribute to the development of backend systems using Node.js, TypeScript, and Python. Design, develop, and maintain ETL pipelines for processing financial market data. Own product ideas from conception through delivery. Experiment with innovative solutions in a blockchain-first environment. Ensure continuous delivery and integration within a serverless AWS infrastructure. Tech Stack You'll Work With Languages & Frameworks: Node.js, JavaScript, TypeScript, Python Cloud & Infrastructure: AWS (Lambda, Fargate), Docker, Terraform Testing & QA: Puppeteer, Playwright, Cypress Databases: PostgreSQL, Snowflake Data & Messaging: Kafka, ETL pipelines Bonus Technologies: Rust, Solidity, Smart Contracts Requirements 8+ years of hands-on engineering experience. Strong command over distributed systems and microservices architecture. Proven experience running APIs (REST/GraphQL) in production environments. Expertise in server-side development with Node.js and Python. Proficiency in designing and executing QA processes and automation. Experience managing cloud-based applications on AWS. Familiarity with modern CI/CD pipelines and DevOps practices. Nice-to-Haves Experience with blockchain development, particularly Rust and Solidity. Knowledge of smart contract testing and deployment. Background in financial market data processing and analytics. Direct impact on product and engineering decisions. Work with cutting-edge technologies in a fast-growing blockchain ecosystem. Be part of a supportive, agile, and innovative team culture. Opportunity to take ownership of ideas and see them through to execution.

Job Title: DevOps Engineer Location: Ahmedabad, India Experience Required: 3 to 7 Years Role Overview As a DevOps Engineer, you ll be responsible for managing and improving infrastructure for both production and development environments. You'll collaborate across engineering teams to ensure seamless integration, scalable systems, and continuous delivery of quality software products. Key Responsibilities Build and maintain secure, scalable infrastructure for production and development. Automate deployment processes and improve CI/CD workflows. Work with public cloud services (AWS, Azure, or GCP) for infrastructure provisioning and monitoring. Implement Infrastructure as Code (IaC) using tools like Terraform or Ansible. Troubleshoot and resolve infrastructure issues quickly and effectively. Collaborate with developers to ensure smooth and efficient software delivery. Manage and optimize Linux-based server environments. Configure and maintain databases such as MySQL and MongoDB. Support containerization using Docker and orchestration with Kubernetes. Design and maintain CI/CD pipelines for microservices and frontend deployments. Ensure high availability, performance, and security of systems and services. Coordinate with cross-functional teams to plan scaling and capacity requirements. Required Skills & Qualifications Minimum 3 years of professional experience in a DevOps role. Hands-on experience with at least one major public cloud platform (AWS, Azure, or GCP). Strong Linux/Unix systems administration background. Proficiency in scripting languages like Bash, Shell, or Python. Experience with CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions. Familiarity with container technologies like Docker and orchestration tools like Kubernetes. Knowledge of database management (MySQL, MongoDB). Working knowledge of tools like Git, JIRA, and Confluence. Strong troubleshooting, problem-solving, and communication skills. Nice to Have Experience with monitoring/logging tools like Prometheus, Grafana, ELK Stack, or similar. Exposure to microservices architecture and cloud-native deployment strategies. Knowledge of version control best practices and release management. Be part of a fast-growing tech company at the cutting edge of infrastructure and DevOps innovation. Work on challenging problems in a collaborative and supportive environment. Opportunity to influence DevOps strategy and infrastructure decisions. Located in the heart of Ahmedabad, offering a great work-life balance.

Job Title: Project Coordinator Location: Ahmedabad, India About Metizsoft Metizsoft Solutions Pvt Ltd offers a collaborative and dynamic culture designed to foster long-term career growth. We take pride in our continuous evolution and innovation, driven by a skilled and dedicated project management team. Join us to be a part of an environment that values creativity and excellence. Job Description We are looking for a highly qualified Project Coordinator to support and maintain Metizsoft s position as an industry leader. You will play a key role in developing work plans, tracking progress, and coordinating resources to ensure project success. The ideal candidate will have strong production experience and excellent communication skills to deliver regular updates to management and stakeholders. Key Responsibilities Collaborate with managers and clients to define clear project requirements, scopes, and objectives aligned with organizational goals. Coordinate internal teams and external resources to keep projects within scope, on schedule, and within budget. Monitor project progress, adapting timelines or scope as needed to ensure optimal results. Assign tasks based on team members strengths and skill sets to maximize productivity. Support skill development across teams and facilitate knowledge sharing. Maintain project performance databases to track milestones and overall progress. Report project risks and outcomes to management; escalate issues appropriately. Serve as the primary communication link between internal teams and external vendors or partners. Strengthen partnerships with third-party vendors and researchers to support project objectives. Requirements Minimum of 3 years experience in project coordination. Proven ability to coordinate teams and manage client relationships effectively. Demonstrated success working within corporate environments and interacting with all levels of management. Strong written, verbal, and presentation communication skills. Bachelor s degree or equivalent in a relevant field. Professional certification such as PMP (Project Management Professional) is highly desirable. Work in a supportive and innovative company culture focused on career growth. Engage with diverse projects and cross-functional teams. Opportunity to build strong professional relationships with internal and external stakeholders. Be part of an organization committed to delivering excellence and innovation.

Job Title: Project Manager (PHP) Location: Ahmedabad Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 10 to 14 years Openings: 1 What You Will Do: Oversee end-to-end execution of web and mobile projects, ensuring timely delivery and high-quality standards. Lead and manage cross-functional teams to define project scope, objectives, and deliverables. Utilize strong core PHP skills and problem-solving abilities to ensure efficient project execution. Collaborate with clients and internal teams to communicate project requirements, status updates, and project deliveries. Manage client communications, including project milestones, deadlines, and team coordination. Demonstrate expertise in web development, including routing, adding JS, UI components, and handling template integration. Leverage tools like Knockout JS, GIT, and SVN for version control and collaboration. Apply Agile methodology and use tools like JIRA for project tracking and management. Conduct risk analysis and ensure successful project delivery by effectively utilizing team resources. Track and report project progress, ensuring alignment with the planned schedule. Coordinate with design and QA teams for project design and testing before delivery. Facilitate key decisions regarding code and design reviews, as well as risk strategies. Manage multiple projects simultaneously across different stages while ensuring operational consistency and standardization. Optimize time management, organizing workloads to maximize productivity and meet deadlines efficiently. What Qualifications You Will Need: Experience: Minimum of 4 years in web and mobile development, with at least 4 years as a Project Manager. Technical Skills: Strong proficiency in core PHP development. Familiarity with web development practices, including JS integration and UI component handling. Knowledge of version control tools like GIT and SVN. Experience with Knockout JS and a solid understanding of Agile methodology and JIRA. Strong understanding of architecture, database management, and plugin development. Ability to manage and execute risk strategies, ensuring successful project delivery. Communication Skills: Excellent written and verbal communication skills for effective client and team interaction. Ability to explain technical tasks clearly to the team and guide them through execution. Leadership and Management: Proven experience managing project design, testing, and ensuring timely deliveries. Ability to manage multiple projects simultaneously at different stages, ensuring consistency and quality. Strong leadership skills with a focus on team collaboration and client satisfaction. Qualification : Any Graduate / Post Graduate

Infilon Technologies Pvt Ltd is a prominent software development company located in Ahmedabad, hiring an Application Support Engineer (.Net) for one of its clients TenForce. TenForce is an expert in EHSQ and Operational Risk Management software, based in Belgium and part of Elisa IndustrIQ - a Finnish group committed to making intelligent manufacturing happen. Job Location - Ahmedabad, Gujarat (Work from Office) The goal for the Application Engineer is The application response team is NOT a 1st line helpdesk; its mission is to solve highly complex issues for customers in an ever-changing environment. You will be the last line of defense between customers and chaos. Apply Now The application developer we are looking for has the following characteristics: Software developer with an eye to improving the system while remaining pragmatic. Problem solving skills: You can identify problems, analyze them, make them disappear. You are autonomous and detail-oriented. 3+ years of experience on the job or side projects. Strong collaboration skills to provide quick and accurate feedback to customers. Able to shift gears in a rapidly changing environment: agility is key. A software engineer that can collaborate with fellow software developers and customers. Experience as part of an application support team (2nd/3rd line support). Expert in C# and .NET. Hands-on experience in web app development with ASP.NET and MSSQL. Able to work as a team player in an international environment. Excellent English communicator, written and spoken, customer centricity. Mild level of craziness. Nice to Have Experience with user provisioning (SCIM), user authentication (SAML, oAuth). Experience with REDIS and/or Elastic Search. Opportunity to work autonomously while being part of a dynamic team. Tackling a wide range of challenges daily, across multiple customers, and continuously growing and expanding your expertise. Eternal respect from your colleagues as you improve the system.

Job Title: HR and Admin Executive Experience: 3 to 5 years | Opening(s): 1 | Location: Ahmedabad | Department: Corporate Position Summary We are seeking a dynamic HR and Admin Executive to manage and oversee all human resources and administrative operations, ensuring smooth office functionality and efficient HR processes. This role demands exceptional organizational skills, attention to detail, and the ability to support teams effectively. Essential Duties and Responsibilities Operational Management Plan, coordinate, and manage all administrative procedures and systems. Allocate responsibilities and office space efficiently. Ensure the smooth and adequate flow of information within the company. Oversee facilities services, maintenance, and housekeeping management. Monitor costs and expenses to assist in budget preparation. HR Functions Support onboarding and offboarding processes for employees. Manage employee engagement activities and events to enhance workplace morale. Ensure compliance with HR policies and labor regulations. Procurement and Vendor Management Manage office supplies, IT inventory, and facility inventory requirements. Purchase new materials as needed, adhering to proper processes. Manage vendor relationships and oversee invoice management. Office Maintenance and Housekeeping Oversee daily office upkeep, ensuring high standards for office staff. Manage housekeeping excellence, including parking, cafeteria, lunch, and snacks. Travel and Event Coordination Manage travel arrangements and accommodation for employees. Plan and execute employee engagement activities and events. Compliance and Policy Adherence Ensure company policies and regulations are well-documented and followed. Stay updated on organizational changes and business developments. Front Desk and Facility Management Supervise front desk operations and floor/facility management. Qualifications Proven 3 to 5 years of experience in HR and administrative roles. Strong organizational and leadership skills. Excellent communication and interpersonal abilities. Proficiency in office management. Ability to multitask and manage competing priorities effectively.

Roles and Responsibilities Responsible for the successful delivery and closure of multiple projects. Facilitates team activities, including daily stand-up meetings, grooming, sprint planning, demonstrations, release planning, and team retrospectives. Ensure team is aware of tasks and delivery dates. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. To identify scope creep to ensure projects are on track, as well as judge commercial viability and actionable steps. Led sprint planning sessions and periodic conference calls with clients and senior team members to agree on the prioritization of projects and tasks. Be a central point of contact, and responsible for the projects handled and provide transparency & collaboration with different teams To represent the team s needs and requirements to the client to ensure timelines and quality delivery are practically achievable. Build a trusting and safe environment where problems can be raised and resolved. Understanding client s business and processes to provide effective solutions as a technology consultant. Report and escalate to management as needed. Quick learner and implementor of learning path for the team. Requirements 10 to 15 Years of total experience in the software development industry with a minimum of 5 years as a Technical Project Manager. Must have hands-on development experience in backend (LAMP stack or .NET) & frontend (ReactJS, NextJS, AngularJS) and managing large-scale projects. Must have experience in managing new development projects with at least 8 to 10 people team with a duration of 6+ months (excluding ongoing support and maintenance projects/tasks), developing the project & release plan, adhering to the standard processes of the organization. Excellent verbal, and written communication skills with both technical and non-technical customers Strong understanding of architecture, design, and implementation of technical solutions. Extremely fluent in REST/SOAP APIs with JSON/XML. Experience in ETL is a plus. A good understanding of N-tier and Microservice architecture. Well-versed in Agile development methodology, and all its ceremonies. Excellent problem-solving/troubleshooting skills, particularly about anticipating and solving problems, issues, risks, or concerns before they become critical Manage the customer relationship during delivery and serve as the primary interface with the customer Prepare a clear and effective communications plan, and ensure proactive communication of all relevant information to the customer and to all stakeholders Experience in creating Wireframes and/or Presentation to effectively convey technology solutions to client

About the Team: The Translations Department operates within the Documents Insights & Services domain of the Market Intelligence division at S&P Global. This team is responsible for ensuring the timely and accurate translation of content to support both financial and non-financial data collection teams across the division. The department also supports translation needs for various other divisions within the organization. As part of the team, you will be exposed to cutting-edge translation tools and will engage in frequent interactions with global teams, offering valuable insights into industry dynamics, cultural diversity, and the cultivation of a collaborative work environment. The Impact: In this role, you will lead a team of 16 to 18 associates, contributing significantly to the achievement of departmental and organizational goals. You will work closely with your manager to drive initiatives related to translation operations, ensuring that the team delivers high-quality results while adhering to company policies and guidelines. This role provides an opportunity to lead by example, embrace change, and manage communication effectively across diverse teams, supporting the continuous development of your team members and fostering a high-performance culture. What s in it for You: Exposure to Global Operations: Join a large and growing translation operations team, with over 300 employees spread across 7 operating sites, utilizing state-of-the-art tools and processes. Cross-Functional Collaboration: Work with multicultural teams based in Ahmedabad, Hyderabad, Islamabad, Manila, South Korea, Malaysia, and Buenos Aires, aligning with global objectives. Skill Development: Gain broad exposure to various data collection processes within S&P Global, with a focus on translation services required across the organization. Key Responsibilities: Team Leadership: Lead and manage a team of 16 to 18 associates, ensuring optimal performance in the data extraction process from multiple sources, tools, and documents. Process Management: Oversee day-to-day workflow management, ensuring that team members meet operational targets and maintain high accuracy and efficiency in their work. Compliance & Quality Assurance: Ensure team members adhere to company guidelines, policies, and research tools while maintaining compliance in data/information collection processes. Performance & Development: Manage performance reviews, provide coaching, and lead talent development initiatives. Support individual career growth through personalized feedback and training. Stakeholder Engagement: Serve as a point of contact for internal and external clients, ensuring smooth communication and the successful execution of translation and data enhancement projects. Delegation & Resource Planning: Identify individual strengths within the team to allocate tasks effectively, and plan resource requirements to meet business needs while ensuring continuity of operations. What We re Looking For: Functional and Business Knowledge: Strong understanding of operations principles, business and data/content management, and operational workflows. Familiarity with relational database concepts and translation tools, with the ability to leverage these for operational success. Problem-Solving & Project Management: Ability to resolve complex issues within operations and manage projects from inception to completion. Strong conflict and change management skills, with the capacity to perform under pressure and make well-informed decisions. Client and Stakeholder Management: Maintain productive relationships with international clients, ensuring the successful delivery of services. Understand client needs and manage expectations while communicating efficiently and effectively. People Development & Performance Management: Lead team performance management, provide coaching and support, and identify development needs. Set clear goals, provide ongoing training, and foster an environment of continuous improvement. Required Skills & Qualifications: Excellent Communication: Proficient in both written and spoken communication, with the ability to engage with global teams and stakeholders effectively. Leadership and Interpersonal Skills: Strong team leadership abilities, with a focus on building relationships and fostering a collaborative team culture. Analytical & Decision-Making Abilities: Strong analytical thinking, decision-making skills, and attention to detail. Technical Proficiency: Intermediate knowledge of Microsoft Access, SQL, and advanced Microsoft Excel skills. Familiarity with RPA, Machine Learning, and Lean/Six Sigma methodologies is preferred. Flexible Work Schedule: Ability to work in rotational or night shifts as needed. Preferred Qualifications: Postgraduate degree in Commerce, Business Administration, or Management. Bachelor's or Master's Degree in Computer Science. Qualification : Bachelor's or Master's Degree in Computer Science.

Description Join our team as a Senior HR Executive where you will play a vital role in supporting our HR department and office administration. Your responsibilities will include assisting in various HR functions such as data management, audits, and employee onboarding. Additionally, you will be tasked with organizing engaging employee development events and ensuring smooth communication of HR policies. Knowledge of government regulations regarding compliance and benefits is essential. Collaborating closely with the team on company branding activities and fostering positive work relationships to enhance productivity and morale will also be key aspects of this role. If you have HR operations experience and a passion for facilitating employee growth and engagement. Responsibilities Must have HR operations experience & good with HR function & Office Administration Assisting the HR team in various HR functions (like HR data management, HR audit, employee onboarding and so on) Will be responsible for organizing Employee Engagement programs and other informative & employee development-related events Assisting the HR team in solving employees day-to-day queries & helping them understand entire HR policies and process smoothly Should be having an idea about the compliance & benefits according to Govt. rules Working closely with the team for various company branding-related activities Working closely with the management & employees to improve work relationships, increase productivity and build morale Requirements 4+ Years of experince Excellent verbal & written communication skill. Good Team player & Strong willingness to learn & grow in the HR field. Good in products of MS Office. Good in leadership skills and ready to work independently.