Compliance Associate Jobs in Bengaluru

Finance Associate FalconX Location: Bangalore Experience: 3 5 Years Education: Accounting Graduate + Professional degree (CA/CPA preferred) About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform enables seamless navigation across all digital asset strategies, providing institutional clients with access, liquidity, and trading solutions traditionally found in conventional financial markets. Role Overview We are looking for a Finance Associate to support our accounting and financial operations. You will play a key role in general ledger maintenance, reconciliations, financial reporting, and process improvements, while collaborating with cross-functional teams including Trading, Treasury, Operations, and FP&A. This role is ideal for someone who is detail-oriented, analytical, and passionate about growing within the digital assets industry. Key Responsibilities General Ledger & Accounting Maintain and reconcile general ledger accounts. Prepare and post recurring and standard journal entries with proper documentation. Reconcile balance sheet accounts including cash, prepaid expenses, accruals, intercompany accounts, and crypto wallets. Ensure accuracy of month-end and year-end close processes using tools like FloQast. Financial Reporting & Analysis Run monthly financial reports, trial balances, and compile supporting schedules for balance sheet and income statements. Assist in variance analysis and highlight unusual fluctuations to management. Support budgeting, forecasting, and cost tracking by providing historical data and trends. Payroll, Prepaid, & Accrual Management Reconcile payroll reports and record recurring payroll journal entries. Update and amortize prepaid expense schedules and record accruals for unbilled expenses. Bank & Crypto Reconciliations Perform weekly bank reconciliations for fiat accounts. Ensure crypto wallet balances align with internal records and investigate unmatched transactions. Audit & Compliance Prepare documentation for audits, including account reconciliations and supporting schedules. Support testing, walkthroughs, and respond to auditor inquiries. Maintain internal controls over financial reporting with proper documentation and approval workflows. Collaboration & Process Improvement Partner with Trading, Treasury, Operations, and FP&A to validate data and ensure accurate GL treatment. Drive process improvements to strengthen accounting practices and streamline month-end close. Contribute to dashboards and reporting tools for enhanced financial visibility. Required Qualifications Accounting Graduate + Professional qualification (CA/CPA preferred). 3 5 years of experience in accounting or finance, preferably in a financial institution or fintech startup. Expert knowledge of IFRS and US GAAP standards. Proficiency in Microsoft Suite (Excel, Word, PowerPoint) and Google Suite. Familiarity with NetSuite or other ERP systems. Strong analytical skills with attention to detail and high accuracy. Excellent verbal and written communication skills. Self-motivated, proactive, and capable of working independently. Prior experience in cryptocurrency is a plus but not required. Success in this Role Deliver accurate, real-time financial reporting to strengthen in-house accounting. Execute month-end close with minimal issues and ensure timely GL reconciliations. Flex across finance functions including intercompany, accruals, prepaid, and payroll. Collaborate effectively across teams to ensure optimal financial outcomes. Demonstrate adaptability, multitasking, and a continuous learning mindset in a fast-paced, dynamic environment. Qualification : Accounting Graduate + Professional degree (CA/CPA preferred)

Trade Operations Associate FalconX Location: Bangalore Experience: 4 8 Years Education: Any Graduate About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform enables seamless access, liquidity, and tools for institutional clients to execute strategies from start to scale. Role Overview As a Trade Operations Associate, you will be a key point of contact for trade settlements and operations, ensuring accurate, timely, and compliant processing of trades across internal and external systems. You will collaborate closely with Trading Desk, Product, Customer Success, Treasury, Accounting, Risk, and Compliance teams to deliver a smooth operational workflow in a fast-moving market. Key Responsibilities Handle all incoming counterparty settlement requests within agreed timeframes and manage a portfolio of counterparties. Collaborate with Trading Desk, Product, and Customer Success teams to understand and deliver on client needs. Reconcile trades, transfers, and inventory across internal subsystems and external entities such as banks and custodians. Monitor daily inventory requirements for settlement, lending, and borrowing activities, liaising with Treasury. Support Compliance and Risk teams in designing effective controls in a rapidly evolving regulatory landscape. Adhere to established trade operations processes to ensure regulatory compliance. Provide accurate trade and settlement data to Accounting and ensure timely reporting. Perform reconciliations between internal and external systems, identify breaks, and resolve issues. Continuously improve reconciliation processes, identify gaps, and implement solutions for data integrity. Requirements 4 8 years of experience in a trading firm, hedge fund, or investment bank. Strong self-management skills; comfortable organizing work with checklists and tracking progress. Experience working in fast-paced, high-pressure environments. Ability to multitask, prioritize, and manage critical day-to-day functions. Desire to gain expertise in digital assets such as Bitcoin and Ethereum. Willingness to understand the full lifecycle of institutional crypto trading operations. Serve as the first point of contact for trade settlements and operations. Gain exposure to multiple functions in a complex, dynamic market. Contribute to robust processes that ensure operational accuracy, compliance, and efficiency. Be part of a pioneering team shaping the infrastructure for institutional digital asset trading. Qualification : Any Graduate

Position: Senior Associate Legal Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is the world s first **cross-border neo-bank**, enabling migrants and global citizens to access financial products credit, checking accounts, insurance, and loans based on their home-country credit score. By breaking geographic boundaries, Zolve empowers users to navigate financial systems across countries seamlessly. As Zolve expands, we are seeking a Senior Associate Legal to provide legal support for our partner ecosystem and internal business operations. Role Overview The Senior Associate Legal will support Zolve s business teams by **drafting, reviewing, and negotiating contracts**, advising on cross-border legal and regulatory matters, and ensuring compliance with applicable laws. This role is ideal for a proactive, adaptable legal professional with a **startup mindset** who can balance legal expertise with fast-paced business needs. Key Responsibilities Contracting & Legal Advisory **Draft, review, and negotiate** a wide variety of agreements, including SaaS, IT services, IP licenses, collaboration, staffing, marketing, hardware, and NDAs. Advise business teams on key legal and regulatory matters, aligning inputs with strategic growth priorities. Provide support on contract disputes, **dispute resolution, and litigation** where required. Cross-Border Compliance Advise on **cross-border legal and regulatory matters**, including **data protection, FEMA, RBI guidelines**, and other applicable financial regulations. Gain exposure to international contracting frameworks, particularly across **APAC and EU regions**. Stakeholder Engagement Collaborate with senior leadership and business teams to ensure legal inputs are **practical and aligned with business objectives**. Support risk assessment, due diligence, and compliance initiatives. Qualifications Education: **Bachelor s degree in Law (LLB)** or equivalent. Master s degree or professional certification (e.g., Bar Admission) preferred. Experience: **2 5 years of post-qualification experience**. Experience in **fintech, financial services, or technology sectors** preferred. In-house counsel or top-tier law firm background is advantageous. Exposure to APAC or EU contracting frameworks is desirable. Skills & Competencies: Strong **drafting, negotiation, and risk assessment skills**. Knowledge of **financial regulations, data protection, and corporate governance**. Excellent research, analytical, and communication skills. Ability to manage multiple priorities independently. **Startup mindset**: proactive, adaptable, outcome-driven, and eager to learn. High ethical standards and professional integrity. Qualification : Bachelors degree in Law (LLB) or equivalent

Job Title: Finance Associate Location: Bangalore Department: Finance Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to transforming institutional access to the cryptocurrency markets. By blending traditional finance with cutting-edge technology, we are solving the industry's most pressing challenges. As the leading solution provider for all digital asset strategies, FalconX empowers clients to navigate the rapidly evolving world of cryptocurrency with confidence, clarity, and ease. Our clients range from large financial institutions to innovative startups, and we are building the connective infrastructure that bridges conventional financial markets and the world of digital assets. What You ll Do As a Finance Associate at FalconX, you will play a critical role in ensuring accurate financial operations and reporting within the organization. You will support the team with key accounting tasks, reconciliations, reporting, and audits while helping streamline processes for optimal financial outcomes. Key Responsibilities Maintain & Reconcile General Ledger Accounts: Prepare and post journal entries with appropriate supporting documentation. Reconcile balance sheet accounts such as cash, prepaid expenses, accruals, and intercompany accounts using NetSuite. Support crypto wallet reconciliations, ensuring that on-chain balances align with internal records. Month-End & Year-End Close: Assist with the timely and accurate month-end and year-end closing processes, including completion of checklist items in FloQast. Prepare monthly schedules and ensure they tie to the general ledger. Identify and correct posting errors during the close process. Prepare Financial Reports: Run monthly financial reports and trial balances from ERP systems (e.g., NetSuite, Oracle). Compile supporting schedules for balance sheets and income statements, assist with variance analysis and provide account-level explanations. Cross-Functional Collaboration: Collaborate with Operations, Platform, and FP&A teams to confirm data accuracy for financial transactions and journal entries. Follow standardized coding rules for vendors, departments, and accounts to ensure consistent reporting. Internal Controls and Compliance: Adhere to internal controls over financial reporting, following established approval and documentation procedures for all journal entries. Support audit and control reviews, assisting with PBC documentation and responding to auditor inquiries. Payroll Reconciliation: Reconcile payroll reports from systems like Rippling to the ERP (NetSuite) GL entries. Record recurring payroll and benefit journal entries and support the team in managing payroll-related liabilities. Prepaid and Accrual Management: Update and amortize prepaid expense schedules using ERP templates. Record standard accrual entries for open invoices or unbilled expenses, ensuring all balances are reconciled. Bank Reconciliation: Conduct weekly reconciliations for fiat bank accounts, investigate unmatched transactions, and coordinate with the Treasury and Opex teams for settlement confirmation. Budgeting and Forecasting Support: Provide historical data and expense trends to support the FP&A team with planning and budgeting. Help track recurring vs. non-recurring items during budget-to-actual reviews and maintain allocation files. Financial Analysis & Reporting: Assist in analyzing monthly account fluctuations and identify significant variances. Build reconciliations and basic dashboards for reporting purposes. Success in the Role Own the general ledger reconciliations to enable smooth and on-time month-end close. Partner with Trading, Treasury, and Operations teams to validate data and ensure proper GL treatment. Demonstrate a passion for working in a fast-paced, dynamic environment with a strong initiative to learn and grow. Maintain high levels of accuracy and attention to detail, ensuring all tasks are executed with precision. Exhibit the ability to multitask efficiently under pressure while meeting deadlines and achieving departmental goals. Required Qualifications Educational Background: Bachelor s degree in Accounting, Finance, or related field. Professional certifications (e.g., Chartered Accountant (CA), CPA) preferred. Experience: 3 5 years of relevant experience in accounting and finance. Experience working in financial institutions or financial services start-ups is preferred. Familiarity with IFRS and US GAAP reporting standards. Technical Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Familiarity with NetSuite or other ERP systems. Strong analytical skills and the ability to interpret complex financial data. Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to present complex concepts clearly and concisely. A collaborative mindset, with the ability to work across multiple teams and interact with stakeholders at various levels. Other Skills: Detail-oriented with a focus on accuracy in financial data management. Ability to work independently with great initiative. Prior experience in cryptocurrency markets is advantageous but not required. Innovative Environment: Join a dynamic team at the intersection of traditional finance and the emerging crypto market. High-Growth Opportunity: Be part of a rapidly scaling organization with access to cutting-edge technology and the evolving landscape of digital assets. Collaborative Culture: Work alongside industry leaders and innovators who share a commitment to making crypto markets accessible and transparent. Competitive Compensation: Enjoy a comprehensive salary and benefits package with opportunities for career growth and development. If you are eager to be a part of an industry-defining company at the forefront of the crypto revolution, we want to hear from you. Join FalconX and help shape the future of digital asset trading and institutional access! Qualif...

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Associate Inside Sales Location: Bengaluru Employment Type: Full-Time About ClinChoice ClinChoice is a global leader in providing full-service clinical development and post-approval solutions to the world s top pharmaceutical, biotechnology, medical device, and consumer health companies. Since 1995, we ve partnered with innovators across the healthcare spectrum to accelerate clinical trials, ensure regulatory compliance, and advance patient safety. With operations spanning the U.S., U.K., Mexico, Armenia, China, Japan, India, and the Philippines, we deliver high-quality, data-driven solutions tailored to our clients unique needs. Position Summary We re seeking a motivated and detail-oriented Inside Sales Associate to join our growing team in Bengaluru. In this role, you will drive lead generation and business development initiatives by identifying new opportunities, reaching out to prospects, and supporting cross-functional collaboration to expand ClinChoice s footprint. Key Responsibilities Lead Generation & Outreach Research potential clients, including current and pipeline products, and identify key decision-makers. Initiate contact via targeted emails and cold calls to introduce ClinChoice s services and generate qualified leads. Consistently achieve monthly and quarterly goals for scheduling meetings with prospective clients. Maintain accurate records of all outreach activities, meetings, and follow-ups in the CRM system. Cross-Functional Collaboration Work closely with the Business Insights team to pinpoint opportunities and contribute to tailored marketing campaigns. Assist in distributing marketing assets to prospective clients and stakeholders. Market Intelligence & Learning Stay informed about ClinChoice s capabilities, offerings, and active projects. Build and maintain a robust knowledge base of client systems, industry trends, and market developments. Track changes in technology, operations, and regulatory landscapes to identify new sales opportunities. Additional Responsibilities Comply with all company policies, procedures, and data protection guidelines. Maintain strict confidentiality in all communications and documentation. Support broader organizational and departmental goals. Actively participate in training programs and ongoing learning initiatives. Candidate Profile Bachelor s degree in Commerce, Life Sciences, or a related field; MBA preferred. 0 2 years of relevant experience in sales, business development, or a similar role. Proficient in MS Office tools (Word, PowerPoint, Excel). Basic understanding of biostatistics is a plus. Strong analytical, communication, and interpersonal skills. Self-motivated, proactive, and able to work independently with a solution-oriented mindset. Be part of a globally recognized organization at the forefront of clinical innovation. Collaborate with cross-functional experts from around the world. Grow your career in a fast-paced, learning-oriented environment. Qualification : Bachelors degree in Commerce, Life Sciences, or a related field; MBA preferred

Associate Packaging Location: Bengaluru Employment Type: Full-Time Job Summary We are seeking a diligent Regulatory Compliance Team Lead to manage the qualification and compliance of packaging materials used in consumer products across the EMEA region. This role will focus on ensuring adherence to key EU and French regulations, coordinating testing and documentation, and collaborating closely with cross-functional teams to advance packaging compliance initiatives. Key Responsibilities Lead the qualification process for packaging materials used in consumer products, ensuring regulatory compliance across the EMEA region. Ensure packaging materials comply with relevant regulations including, but not limited to: EC 1223/2009 (Cosmetic Products Regulation) REACH Regulation (EC) No 1272/2008 French AGEC Law & Decree (including Article L. 5232) EU 2019/1021 (Persistent Organic Pollutants Regulation) EC 10/2011 (Food Contact Materials, if applicable) EU 528/2012 (Biocidal Products Regulation) Compliance with PFAS-related restrictions Conduct or oversee evaluations including: Packaging safety assessments (chemical compatibility, leaching/migration analysis) Stability and microbial integrity checks related to packaging Substance screening for SVHCs, POPs, phthalates, PFAS, and other restricted substances Review, validate, and manage supplier documentation such as Safety Data Sheets (SDS), Certificates of Compliance (CoC), Declarations of Conformity (DoC), migration test reports, and recyclability data. Collaborate effectively with cross-functional teams and external vendors/suppliers to ensure timely document collation and verification. Guide, mentor, and support junior team members involved in packaging compliance activities. Qualifications Bachelor s degree in Chemistry, Packaging Engineering, or a related field. Minimum of 2 3 years of experience in the life sciences industry, preferably within a packaging department. Strong understanding of packaging development and raw material chemistry. Excellent communication skills, demonstrating effective, timely, and proactive engagement with internal teams and external suppliers. Critical thinking ability to ask relevant questions, avoid redundant steps, and leverage past learnings to improve processes. Be part of a team driving compliance and innovation in consumer product packaging across the EMEA region. Collaborate with diverse experts and suppliers to ensure the highest standards of safety and regulatory adherence. Grow your career in a dynamic and evolving life sciences environment. Interested? Apply now to contribute your expertise to packaging compliance excellence! Qualification : Bachelors degree in Chemistry, Packaging Engineering, or a related field

Associate Director Finance Location: Bangalore Experience Required: 15 25 Years Qualification: Chartered Accountant (CA) Preferred Certifications: ACCA, CPA, CFA, CIMA Job Summary We are seeking a dynamic and experienced Associate Director Finance to lead our global financial operations. The ideal candidate will bring extensive financial leadership experience, particularly across international geographies, and a deep understanding of both Indian and global financial standards. This strategic role will support the company s growth trajectory by aligning financial management with business objectives while ensuring compliance, efficiency, and performance across all regions. Key Responsibilities Strategic Financial Leadership Develop and execute financial strategies to support global growth and business expansion. Partner with senior management to provide financial insights and recommendations for long-term profitability. Lead financial due diligence and integration in case of mergers, acquisitions, or market entries. Financial Planning & Analysis Drive budgeting, forecasting, and long-term financial planning across multiple geographies. Deliver accurate, timely consolidated financial reporting in compliance with international accounting standards. Monitor key financial metrics, analyze business trends, and identify cost optimization opportunities. Compliance & Risk Management Ensure compliance with tax laws, statutory regulations, and financial reporting requirements across jurisdictions. Liaise with external auditors, tax consultants, legal advisors, and regulatory bodies. Monitor and manage financial risk, currency exposure, and regulatory compliance. Treasury & Cash Flow Management Oversee global cash flow, liquidity management, and banking relationships. Optimize working capital, manage intercompany transactions, and implement transfer pricing strategies. Develop and execute funding strategies, investment policies, and capital allocation plans. Team Leadership & Process Improvement Lead and mentor finance teams across multiple locations to build a high-performance culture. Implement and enhance ERP systems (experience with ZOHO is a plus) and financial reporting tools. Establish scalable internal controls, automation, and process improvements for operational efficiency. Required Skills & Experience Chartered Accountant (CA) with 15 25 years of progressive financial leadership experience. Proven experience managing finance functions across geographies and multi-entity environments. Strong understanding of Indian and international accounting standards, tax regulations, and compliance requirements. Demonstrated success in strategic financial planning, cash flow optimization, and managing global teams. Proficiency in ERP systems (ZOHO preferred), financial modeling, and reporting tools. Excellent leadership, interpersonal, and stakeholder management skills. Preferred Qualifications (Added Advantage) ACCA, CPA, CFA, or CIMA certification. Experience in high-growth, multinational environments. Prior involvement in scaling finance functions for international expansion. Be part of a global organization with ambitious growth plans. Work closely with leadership in shaping financial strategy and operations. Lead transformative initiatives in a dynamic and innovation-driven environment. Competitive compensation and leadership development opportunities. Qualification : Chartered Accountant (CA)

Finance Associate Job Type: Full-Time Category: Finance & Accounts Location: Bangalore About Bright Bright is a rapidly growing consumer fintech company on a mission to help Americans get out of debt and improve their financial health. Leveraging data science and machine learning, Bright s mobile app offers powerful tools like credit score building, automated debt paydown, budget planning, and loan refinancing. With 300,000+ users and over 100,000 ratings and reviews, Bright has achieved 6x growth in the past year. Backed by leading investors including Sequoia, Falcon Edge, and Hummingbird, Bright has raised more than $90 million in funding, including recent debt financing from Encina Lender Finance to fuel its credit business expansion. Bright is among the top 8 fintech companies in the U.S. and aims to become a top-100 financial institution by combining data science with financial product innovation all built from India for global markets. About the Role We are seeking a detail-oriented Finance Associate to manage day-to-day accounting operations and support financial reporting for our fast-growing business. This role involves handling accounting systems, performing reconciliations, ensuring compliance with statutory requirements, and providing accurate financial data to management. What You ll Do Manage and review daily bookkeeping and accounting transactions in Tally and QuickBooks (hands-on QuickBooks experience is essential). Oversee operational accounting activities, identify and resolve issues promptly. Prepare and file statutory reports and compliance documents for both India and U.S. on a monthly, quarterly, and annual basis. Conduct analytical reviews of financial data, identify discrepancies, and produce management reports. Perform account reconciliations, including vendor and intercompany transactions. Monitor balance sheet accounts and ensure accurate ledger maintenance. Generate invoices for intercompany transactions and maintain clear documentation. Support audit processes by preparing necessary documentation and reports. Maintain Management Information Systems (MIS) and regularly update senior management. Collaborate with internal teams to ensure timely financial operations and reporting. What You ll Bring Bachelor s degree in Accounting or Finance (required). Minimum 1 year of experience in general accounting or tax accounting. Proficiency with computerized accounting systems, especially QuickBooks (mandatory) and Tally. Strong attention to detail and excellent analytical abilities. Solid understanding of accounting principles, practices, and statutory compliance. Excellent organizational and time management skills, with the ability to prioritize effectively. Strong communication and negotiation skills. Ability to work independently with sound judgment and collaboratively as part of a team. Quick learner with a positive attitude, adaptable to a fast-paced environment. Work with a fast-growing, globally minded fintech startup backed by leading investors. Be part of a high-impact finance team that supports innovation in consumer financial products. Gain exposure to both Indian and U.S. statutory accounting and compliance. Develop your career in a supportive, dynamic environment with opportunities to grow and learn. Help Bright transform the future of consumer finance apply today! Qualification : Bachelors degree in Accounting or Finance

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Principal Associate Full Stack Engineering (GenAI Observability) Location: Bangalore Company: Capital One India About Us At Capital One India, we re tackling some of the most complex problems in financial services using machine learning, advanced analytics, and cloud-first engineering. Our mission is to build cutting-edge, patentable solutions that transform customer experiences, enhance operational efficiency, and ensure robust risk and compliance standards. We re a team of makers, breakers, doers, and disruptors obsessed with turning data into real-world impact at scale. About the Team Machine Learning Experiences (MLX) The MLX team is pioneering the future of model governance, ML observability, and Generative AI infrastructure at Capital One. We re enabling teams to seamlessly deploy ML and GenAI models at scale, with full visibility into performance, health, compliance, and ethical usage. This is the platform powering the next generation of AI-driven financial products across the company. About the Role We re looking for a Principal Associate Full Stack Engineer to lead the development of observability platforms for Generative AI systems. You ll be part of a cross-functional team focused on governance automation, LLM monitoring, and intelligent diagnostics using telemetry data, metadata, and advanced analytics. You ll design systems to collect, analyze, and visualize performance data from our large-scale GenAI infrastructure, helping data scientists and engineers make faster, safer decisions. What You ll Do Lead architecture and development of observability tools and dashboards for monitoring GenAI models and platform health. Design and build core APIs and SDKs to instrument large language models (LLMs) and foundational models (training, fine-tuning, prompting stages). Integrate Generative AI to enable observability features like anomaly detection, predictive analytics, and copilot-assisted troubleshooting. Partner with platform, MLOps, and governance teams to ingest and analyze telemetry, metadata, and runtime metrics at scale. Drive development of tools to ensure compliance with AI ethics, data governance, and industry regulations. Collaborate with product, design, and research to turn complex requirements into scalable, cloud-native software solutions. Lead proof-of-concept initiatives to test and showcase how GenAI can improve platform observability and decision-making. Contribute to the open-source community and stay at the forefront of GenAI and ML infrastructure evolution. Basic Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or related field 4+ years of experience building distributed, data-intensive systems using microservices architecture 4+ years of experience in backend development with Python, Go, or Java 4+ years of expertise with observability stacks (Prometheus, Grafana, ELK) and adapting them for AI systems Strong knowledge of OpenTelemetry, and experience building custom SDKs and APIs 5+ years of hands-on experience with Generative AI models, especially applied to observability, governance, or compliance 2+ years of experience with cloud platforms such as AWS, Azure, or GCP Preferred Qualifications 4+ years building and optimizing ML systems in production environments 3+ years of experience with MLOps tools like MLflow, Kubeflow, or commercial platforms Experience with GenAI frameworks and libraries like LangChain, Haystack, and vector databases (FAISS, Chroma, OpenSearch) Familiarity with emerging observability tools for LLMs such as Langfuse, Phoenix, Helicone, or OpenInference Contributor to open-source GenAI or ML infrastructure projects Author or co-author of published work in AI/ML observability, governance, or performance monitoring Experience with PyTorch, TensorFlow, Spark, or Dask Knowledge of NVIDIA GPU telemetry, CUDA programming, and performance optimization for AI workloads Understanding of AI ethics, data governance, and regulatory frameworks for machine learning systems Why Join Capital One India Work at the intersection of technology, AI, and compliance helping shape the future of responsible AI Join a team driving enterprise-wide adoption of Generative AI Collaborate with world-class engineers, data scientists, and product leaders Enjoy a high-performance culture that encourages innovation, learning, and mentorship Access to cutting-edge tools, open-source contributions, and cloud-native infrastructure Qualification : Bachelors or Masters degree in Computer Science, Engineering, or related field

Position: Senior Manager / Associate Director Risk & Compliance Location: Bengaluru Employment Type: Full-Time Department: Risk & Compliance Role Overview: Cashfree Payments is looking for a seasoned professional to join as Senior Manager / Associate Director Risk & Compliance. This leadership role focuses on developing and implementing strong policies and frameworks to manage financial crime risks such as Anti-Money Laundering (AML) and fraud prevention, while ensuring compliance with regulatory mandates. The role also includes handling inquiries from law enforcement agencies and banks, managing merchant dues recovery, and overseeing regulatory change implementation. Key Responsibilities: Policy Development & Oversight: Develop, enhance, and oversee comprehensive policies and procedures for financial crime risk management, including AML, fraud detection, and prevention strategies. Ensure product-level interventions align with risk mitigation goals. Relationship Management: Manage relationships with banking partners from a risk and compliance perspective. Ensure adherence to VISA, RBI, and NPCI guidelines. Risk Management: Strengthen preventive and detective controls to effectively mitigate financial crime risks within Cashfree Payments ecosystem. Regulatory Compliance: Monitor and ensure full compliance with applicable laws, regulations, and guidelines by implementing necessary process and policy updates. Monitoring & Reporting: Establish and maintain monitoring frameworks for suspicious activities and ensure timely reporting to regulatory authorities and internal stakeholders. Team Leadership: Lead and mentor the financial crime risk team, fostering a strong culture of compliance and risk awareness across the organization. Qualifications & Experience: Bachelor s or advanced degree in Law, Finance, Business Administration, or a related field. 8-10 years of relevant experience in policy development, fraud strategy, and financial crime risk management within fintech or financial services sectors. In-depth understanding of Indian regulatory frameworks related to financial crime and compliance. Exceptional stakeholder management skills, with proven ability to engage effectively with regulators, internal tech/product teams, and banking partners. Strong analytical skills with a data-driven approach to decision-making. Demonstrated leadership experience in managing cross-functional teams and driving organizational change initiatives. Qualification : Bachelors or advanced degree in Law, Finance, Business Administration, or a related field

Account Associate Location: Bangalore Experience: 3 to 5 years Job Description We are seeking a detail-oriented and experienced Account Associate to oversee and manage general accounting functions. The role includes handling daily accounting activities, preparing financial statements, managing reconciliations, and ensuring compliance with statutory requirements. Key Responsibilities Manage day-to-day accounting tasks including accounts payable, accounts receivable, general ledger maintenance, and tax-related activities. Prepare month-end, quarter-end, and year-end financial statements in accordance with GAAP. Review financial data for accuracy, completeness, and adherence to company policies and accounting standards. Perform reconciliations of balance sheet accounts and investigate any discrepancies. Support external audits by providing required documentation and preparing audit schedules. Verify employee expense claims against company travel policies and post related accounting entries. Process daily payments to vendors and employees. Manage banking relationships related to issuance and encashment of EMDs, BGs, and FDs. Coordinate with customers for collection of DTA forms and TDS certificates regularly. File quarterly TDS returns, monthly GST returns, and other statutory filings timely. Provide guidance and support to junior accounting staff as necessary. Skills and Qualifications Bachelor s degree in Accounting, Finance, or a related field. Minimum 3 to 5 years of experience in accounting, preferably in a senior or progressively responsible role. Strong knowledge of Generally Accepted Accounting Principles (GAAP) and tax regulations. Proficient with accounting software such as QuickBooks, Tally, and Zoho. Advanced MS Excel skills, including VLOOKUPs, pivot tables, and data analysis. Excellent verbal and written communication skills. Detail-oriented with strong analytical and organizational abilities. Qualification : Bachelors degree in Accounting, Finance, or a related field

Senior Associate Infrastructure L1 (AWS) Location: Bengaluru, India Department: Infrastructure & Cloud Engineering Employment Type: Full-Time About the Role As a Senior Associate Infrastructure L1 (AWS), you will design, implement, and manage secure, scalable, and highly available cloud infrastructure for enterprise digital transformation initiatives. You ll collaborate with cross-functional teams to automate deployments, enable DevOps best practices, and ensure robust observability across systems. Your goal is to reduce time-to-market and optimize performance, cost, and compliance. Key Responsibilities Architect and build immutable infrastructure on AWS and/or other cloud platforms. Implement and maintain infrastructure as code using Terraform, CloudFormation, or similar. Manage containerized environments using Kubernetes (EKS/GKE), ECS, Docker, and Helm. Implement service mesh (e.g., Istio) for advanced traffic management, monitoring, and security. Develop and manage CI/CD pipelines using Jenkins, GitLab, CircleCI, or similar. Automate build/deployment processes using Groovy, Go, Python, Shell, or PowerShell. Integrate DevSecOps and security scanning into the software delivery lifecycle. Configure and maintain monitoring, logging, and observability using: Monitoring: Prometheus, Grafana, Datadog, New Relic Logging: ELK Stack, Fluentd, Splunk Observability: OpenTelemetry, Jaeger, Kiali, CloudTrail, Dynatrace Troubleshoot infrastructure, performance, and deployment issues. Collaborate with application teams and stakeholders to ensure high performance and availability of deployed services. Required Skills & Qualifications 4 to 12 years of experience in Cloud Infrastructure & DevOps roles. Bachelor's or Master s degree in Engineering, Computer Science, or related field. Hands-on experience with AWS (EC2, VPC, IAM, Lambda, RDS, CloudWatch, etc.) Solid experience in container orchestration using Kubernetes (EKS/GKE) and infrastructure management. Expert in IaC tools like Terraform (preferred), ARM templates, Pulumi, etc. Proficiency in CI/CD pipeline automation and scripting. Familiarity with cloud-native security practices and vulnerability scanning tools. Experience with DNS, Load Balancers, and high-volume application infrastructure setup. Hands-on experience with artifact repositories like Nexus or Artifactory. Preferred Certifications (Nice to Have) Associate-level certifications in AWS, Azure, or GCP HashiCorp Certified Terraform Associate Benefits Gender-neutral workplace policies 18 paid holidays per year Generous parental leave and new parent transition support Flexible work arrangements Comprehensive Employee Assistance Program (mental & physical wellness) About Publicis Sapient Publicis Sapient is a global digital transformation partner helping established organizations evolve into their future state through technology, data, consulting, and customer-first experiences. With over 20,000 employees across 53 offices, we combine deep domain knowledge with a start-up mindset and agile methods to solve complex business challenges.

Job Title: Associate IT Engineer Location: Bangalore North, Karnataka, India Job Type: Full-Time Experience Required: 2 3 Years Industry: Entertainment / Mobile Gaming About Us: We are one of India s most dynamic and fast-growing mobile gaming companies. Since our founding in 2014, we ve been building chart-topping games for a global audience in partnership with Modern Times Group (MTG). Our mission is to create simple, impactful casual gaming experiences at massive scale. Our portfolio includes globally popular titles such as Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary: We re looking for a motivated Associate IT Engineer to support our growing technology infrastructure. In this role, you ll take ownership of IT operations, endpoint and access management, IT security, cloud platform administration, and day-to-day support tasks ensuring our teams have seamless and secure access to the tools they need. Key Responsibilities: System & Endpoint Management Manage MDM solutions (e.g., Intune, Jamf, JumpCloud, ManageEngine). Automate device provisioning and security configuration processes. Oversee IT asset lifecycle (endpoints, peripherals, and licenses). Identity & Access Management Manage IAM for SaaS tools (e.g., GitHub, Slack, AWS/GCP, Zoom, Apple Store Connect, Google Play). Implement and maintain SSO/SAML integrations for internal tools and dashboards. Security & Compliance Monitor and enhance endpoint and network security (e.g., antivirus, encryption, OS patching). Implement cybersecurity best practices and incident response playbooks. Liaise with internal/external auditors and lead audit compliance processes. IT Support & Operations Provide L1/L2 support for internal IT issues. Monitor infrastructure health and performance via appropriate tools. Maintain technical documentation on Confluence. Support software license deployment and version upgrades with cost optimization. Skills & Requirements: 2 3 years of hands-on IT experience in a similar role. Strong working knowledge of MDM platforms and endpoint security tools. Familiarity with access control and SSO tools. Proficient in managing SaaS environments and troubleshooting desktop hardware/software. Strong grasp of networking fundamentals and cybersecurity principles. Excellent problem-solving skills and stakeholder communication. Experience with infrastructure monitoring tools is a plus. Exposure to cloud platforms (AWS/GCP) preferred. What We Offer: A high-energy, collaborative work culture. Opportunity to work in a fast-scaling, tech-first gaming company. Access to the latest technologies and tools in IT & infrastructure. A chance to shape secure systems used by a globally recognized mobile gaming company.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Legal Associate Location: Bengaluru, India About the Team Rubrik s Legal Team is seeking a motivated and talented Legal Associate with a strong interest in corporate and compliance matters, eager to contribute in a fast-paced, dynamic in-house environment. Reporting to the Director of Corporate Legal, this role is based at our Bangalore office within a cutting-edge data security company (NYSE: RBRK). About the Role As a Legal Associate at Rubrik, you will play a key supporting role across various legal functions. You ll thrive in a fast-moving environment, assisting the legal team with corporate governance, compliance, and transaction-related matters, while helping to build scalable legal processes. What You ll Do Support corporate governance activities, including managing filings, board and shareholder matters, and equity-related projects. Assist with corporate transactions such as M&A, financings, and capital market deals. Help develop and maintain company-wide legal and compliance processes to ensure regulatory adherence. Organize and manage multiple corporate and compliance-related tasks and workflows. Implement and maintain legal technology platforms and tools, including artificial intelligence solutions. Experience You ll Need Law degree with a solid understanding of legal concepts and terminology. Prior experience at a reputable technology company is preferred. Excellent written and verbal communication skills. Highly organized with a keen eye for detail. Passionate about legal technology, data security, and AI advancements. Ability to collaborate effectively across teams and departments. Open to coaching and feedback, with a proactive, independent working style. Proficient in Microsoft Office and Google Workspace tools. Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data through Zero Trust Data Security . Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications, helping organizations ensure data integrity, availability, continuous risk monitoring, and swift recovery from cyberattacks and disruptions.

Job Title: Finance Associate R2R Function Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is on a mission to revolutionize conversational commerce by enabling human-like AI interactions on WhatsApp. As part of Y Combinator s W21 batch, we re already powering customer journeys for 300+ leading brands like HUL, ITC, Wow Skin Science, Piramal Health, and Snitch. With rapid expansion into enterprise verticals like BFSI, Healthcare, and Retail, LimeChat is at an exciting growth inflection point. If you re someone who thrives in ownership-driven, high-performance environments, join our elite team and make a lasting impact. Role Overview We're hiring a Finance Associate (R2R Function) to own collections, reconciliations, and client payment compliance. This is a high-ownership role ideal for someone with sharp communication skills, a grasp of legal procedures in finance, and a proactive mindset. Key Responsibilities Collections Management Proactively reach out to clients with overdue accounts to negotiate and secure payments. Offer solutions and manage sensitive situations tactfully. Account Reconciliation Reconcile client accounts regularly, identify variances, and coordinate resolution with both internal teams and customers. Client Communication Serve as the go-to person for all payment-related queries. Communicate payment terms, reminders, late fees, and escalations clearly and professionally. Reporting & Documentation Maintain detailed logs of collection efforts, interactions, and legal actions. Generate weekly and monthly reporting dashboards on receivables. Process Optimization Suggest and implement improvements to streamline collection workflows, minimize risk, and reduce DSO (days sales outstanding). Legal Enforcement Draft, issue, and follow up on legal notices for payment defaults. Coordinate with legal counsel to ensure regulatory compliance and appropriate escalation. Must-Have Qualifications 1+ years of experience in collections, accounts receivable, or client finance preferably in a SaaS or tech-driven organization. Strong grasp of collections law, including issuing notices and handling delinquent accounts professionally. Excellent verbal and written communication skills. High attention to detail and strong documentation habits. Proficiency in Excel/Google Sheets and comfort with basic finance tools. Bachelor s degree in Finance, Accounting, Business, or a related field. Bonus Skills Experience with accounting software (e.g., QuickBooks, Zoho Books, Tally, or similar) Knowledge of Indian taxation (GST, TDS) and compliance basics Familiarity with legal documentation processes in finance Unlimited Paid Time Off & Sick Leave Flexibility to recharge and stay balanced. Free Meals & Snacks Fuel your productivity. Subsidized Fitness Membership Stay healthy and energized. Pet-Friendly Office Bring your dog or cat to work! Annual Company Retreats Celebrate wins and build connections. Qualification : Bachelors degree in Finance, Accounting, Business, or a related field.

Associate Engineer Technical Publications Experience: 1 5 years Location: Bengaluru (with international travel as needed) Industry: Aerospace and Defense Overview Join Collins Aerospace, a Raytheon Technologies company, as an Associate Engineer Technical Publications. You will collaborate with authors, illustrators, and engineers to deliver high-quality aerospace documentation in compliance with ATA and S1000D standards. Key Responsibilities Create and revise CMM, AMM, CMPs, and AIPC documents for aerospace systems and components. Interpret technical drawings and service communications like SBs, ECNs, and ATPs. Use tools like Adobe FrameMaker, Arbortext Epic Editor, CSDB, Teamcenter, and Ennovia. Author XML/SGML content and resolve XML parsing issues. Apply ASD-STE and maintain compliance with ATA iSpec 2200 and S1000D standards. Collaborate with illustrators using Isodraw, 3DVIA, and CATIA. Document assembly, disassembly, and repair procedures with high attention to detail. Communicate effectively with internal and external customers globally. Adapt to tight schedules and maintain document quality. Qualifications Bachelor s degree in Mechanical or Aerospace Engineering. 1 5 years experience in technical documentation (CMM, AMM, Data Modules). Working knowledge of aerospace standards (ATA, iSpec 2200, S1000D). We design and deliver advanced aerospace systems to make flying safer and more efficient. Our global teams are committed to continuous improvement, innovation, and sustainability. Benefits Transportation facility Group Health, Life, and Personal Accident Insurance 18 vacation days + 12 sick days annually Employee Scholar Program Car lease and fuel/driver benefits Work-life balance support National Pension Scheme (NPS) & LTA Equal Opportunity Employer We value diversity and are committed to creating an inclusive environment. All applicants will be considered fairly regardless of race, gender, disability, or veteran status. Apply Now Join Collins Aerospace and help redefine the future of flight. Apply today to take your career to new heights. Qualification : Bachelors degree in Mechanical or Aerospace Engineering.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.