Confluence Jobs in Mumbai

PMO Executive Location: Mumbai Experience: 1 3 years Functional Area: Project Coordination Role Overview We are seeking a detail-oriented and proactive PMO Executive to support project coordination activities within our IT services environment. This role involves liaising with internal and external stakeholders across the US and other international locations to ensure smooth project execution and timely communication. Key Responsibilities Coordinate project activities and communication across teams, including Leads, Architects, Project Managers, and senior management. Organize and schedule multiple business meetings, capture minutes, and track action items to closure. Monitor support and proposal tickets, assigning tasks to appropriate resources in collaboration with project managers. Regularly review and audit project email distribution lists (DLs) to ensure accuracy and relevance. Ensure project documentation is consistently updated by project managers. Monitor client escalations via email and MS Teams channels and follow up to ensure timely resolution. Identify opportunities to improve operational and delivery processes. Schedule and coordinate organizational-level meetings effectively. Review and validate timesheets, ensuring any changes are incorporated and verified. Compile and communicate critical project information related to activities, resources, and timelines. Utilize MS Excel efficiently for data tracking and reporting. Key Skills and Qualifications Proven experience in project coordination within an IT services setting. Strong interpersonal and management skills with the ability to engage multiple stakeholders. Ability to manage multiple responsibilities flexibly, adapting to changing business needs. Excellent problem-solving and analytical skills. Strong follow-up skills and the ability to multitask in a fast-paced environment. Proficiency in MS Excel is essential. If you thrive in a dynamic environment and have a passion for driving project excellence, this role is an excellent opportunity to grow and contribute to impactful projects.

Technical Project Manager Location: Mumbai Experience: 7 13 years Functional Area: Project Management Eligibility Criteria We are looking for a seasoned Technical Project Manager with 7 13 years of experience, particularly skilled in managing international clients. The ideal candidate will have a strong background in IT projects using .NET technologies, excellent communication, and expertise in escalation management. Key Responsibilities Manage and deliver IT projects/programs with 7 13 years of experience, primarily within Microsoft or object-oriented technology environments. Demonstrate deep technical expertise in Microsoft stack technologies (.NET, SharePoint, SQL). Lead delivery management using Agile and Waterfall methodologies. Possession of certifications such as CSM / A-CSM, PMP or equivalent is preferred. Exposure to cloud-based technologies is a plus. Oversee project management activities including estimation, reporting, requirements elicitation, scheduling, and resource management. Apply strong design concepts and logical reasoning to propose consultative and solution-oriented approaches. Plan, budget, and ensure project deliverables meet quality standards. Handle high-severity issues across multiple projects efficiently. Enforce adherence to procedures, policies, and documentation throughout project phases. Guide teams effectively through development, implementation, and review stages. Drive and manage strategic client accounts at the program level. Manage stakeholders and lead people management functions including allocation and billability. Exhibit strong leadership and communication skills, proactively identifying risks and providing effective solutions. If you have a passion for technology, client success, and leading high-impact projects, this is a fantastic opportunity to grow your career with us.

Manager IT Projects & Development Location: Mumbai Experience Required: 10 15 Years Employment Type: Permanent Functional Area: IT Project Management Role Summary: We are seeking an experienced and proactive Manager IT Projects & Development to lead and manage end-to-end IT projects across departments. This role involves establishing a Project Management Office (PMO), ensuring timely delivery of high-quality software solutions, managing resources efficiently, and maintaining alignment with organizational goals, budgets, and timelines. The ideal candidate will have a strong understanding of project management methodologies, software development life cycle (SDLC), and techno-functional coordination. Key Responsibilities: Establish and manage a Project Management Office (PMO) to oversee multiple concurrent IT projects Collaborate with stakeholders, including internal teams, vendors, and end-users, to define and document project requirements Initiate projects with well-defined objectives, timelines, budgets, and resource allocations Implement standardized document control policies and templates across all projects Maintain up-to-date knowledge of component projects and ensure alignment with organizational priorities Evaluate standards and performance of deliverables to ensure consistency and quality Monitor and manage project progress, making adjustments as necessary to ensure on-time delivery Track project budgets and ensure all expenditures are within approved limits Ensure compliance with internal policies, standard operating procedures (SOPs), PMO guidelines, and industry best practices Compile detailed project reports and communicate progress, issues, and risks to senior management Support user documentation and assist with final product testing and deployment Foster collaboration, accountability, and effective communication across all levels of the organization Desired Candidate Profile: 10 15 years of experience in IT project management, with a proven track record of delivering complex projects Strong understanding of project management principles and methodologies (e.g., Agile, Waterfall, PMP/Prince2 certified preferred) In-depth knowledge of the software development life cycle (SDLC) Strong techno-functional expertise, capable of bridging technical and business requirements Excellent leadership, organizational, and time management skills Exceptional communication and stakeholder management abilities Demonstrated ability to manage multiple projects and cross-functional teams Strong problem-solving mindset with attention to detail

Senior IT Business Analyst Location: Mumbai Experience Required: 12 14 Years Employment Type: Permanent Functional Area: Business Analysis Role Summary: We are looking for an experienced and detail-oriented Senior IT Business Analyst to serve as the vital link between business needs and technology solutions. This role involves close collaboration with business users and operations teams to gather, analyze, and translate functional requirements into effective IT system designs. The ideal candidate will bring expertise from the insurance domain or related non-banking sectors, combined with strong analytical, documentation, and stakeholder communication skills. Key Responsibilities: Collaborate with business users and operations teams to gather, analyze, and document functional requirements Translate business needs into clear and comprehensive Business Requirement Documents (BRDs) and functional specifications Design system features and workflows based on business processes and objectives Identify areas for automation and prepare detailed requirement specifications for development teams Develop, review, and validate test cases, test scenarios, and test results to ensure solution quality Conduct functional testing and ensure timely feedback to developers and stakeholders Track and manage user-reported issues, ensuring timely resolution and communication Provide regular updates on project status, risks, and deliverables to all stakeholders Translate complex technical information into simple terms for business users Create and maintain all required documentation including user manuals, process flows, and status reports Perform other related duties as assigned Desired Candidate Profile: Technical & Behavioral Competencies: Prior experience as an Operations Executive in the Insurance industry or IT Business Analyst (non-banking/finance domain preferred) Exposure to insurance products, workflows, and compliance is a strong plus Basic knowledge of SQL / PL SQL, web technologies, and general programming concepts Self-starter with the ability to work independently and collaboratively with minimal supervision Excellent documentation, presentation, and communication skills Strong time management skills with the ability to meet strict deadlines Proven ability to build and maintain strong working relationships with stakeholders and colleagues Educational Qualifications: Bachelor s degree in IT or related field (BCA / MCA / B.Sc IT / B.E. IT / Electronics & Telecom / MBA IT) Qualification : Bachelors degree in IT or related field (BCA / MCA / B.Sc IT / B.E. IT / Electronics & Telecom / MBA IT)

Technical Project Manager Location: Mumbai Function: Project & Program Management Industry: Capital Markets Asset Management & Trading Employment Type: Full-Time Hiring Partner: PSS About the Client: PSS has been exclusively mandated to recruit a Technical Project Manager for one of the world s largest and most respected physical commodities trading groups. Operating across continents, this organization manages the sourcing, storing, transport, and delivery of key raw materials for clients worldwide. They are currently undergoing a major technology transformation to strengthen their terminal management operations and infrastructure. Role Purpose: We are seeking a seasoned Technical Project Manager to lead and deliver complex enterprise software implementation projects focusing on operational enhancements and digital transformation within terminal operations. The ideal candidate brings a deep understanding of agile delivery, infrastructure modernization, and multi-stakeholder coordination across geographies. Key Responsibilities: Project Planning & Delivery: Own and manage end-to-end delivery of key software components under the strategic terminal renovation program. Collaborate with Product Owners, Engineering Leads, and Delivery Managers to ensure robust sprint planning, feature prioritization, and resource alignment. Backlog & Design Management: Oversee the refinement of product backlogs to ensure clear estimation, prioritization, and alignment with both technical and functional goals. Guide Dev, QA, and BA teams to elaborate designs and break down features into implementable user stories. Testing & Quality Assurance: Ensure high-quality delivery with rigorous unit, functional, and regression testing protocols. Drive automation of regression test suites to improve release efficiency. Resource & Risk Management: Monitor team capacity and proactively manage resourcing against delivery timelines. Identify and mitigate project risks; report progress and dependencies to the PMO and executive stakeholders. Stakeholder Collaboration: Build strong working relationships across global offices including Geneva, India, Latin America, and China. Serve as the point of contact between business users, IT architects, and development teams. Competencies & Attributes: Excellent communication and stakeholder engagement skills verbal and written. Meticulous attention to detail with strong analytical and problem-solving capabilities. Ability to navigate change, manage multiple workstreams, and lead under pressure. Strong interpersonal skills with a collaborative and diplomatic approach to global teamwork. Adaptable, agile, and confident in making decisions in a fast-paced, dynamic environment. Able to handle confidential information with discretion and professionalism. Experience & Qualifications: 15+ years of experience in project management, with a strong foundation in structured methodologies and project governance. Proven record in managing complex software deployment projects from initiation through post-launch support. PMP certification or equivalent is a plus. Domain expertise in commodity trading or related sectors is highly desirable. Educational background in Computer Science, Software Engineering, or related technical discipline. Key Stakeholder Relationships: Internal: Product owners, business analysts, architects, developers, and cross-functional IT teams across global hubs (India, Geneva, Argentina, China). External: Implementation partners, vendor teams, and strategic business partners. Work with a global industry leader on a high-impact transformation project. Collaborate with diverse, world-class teams across continents. Take ownership of mission-critical systems that drive operational efficiency. Be at the forefront of digital innovation in commodities trading.

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Position Title: Senior Vice President Engineering Location: Mumbai Department: Technology Role Overview We are looking for an accomplished and visionary Senior Vice President Engineering to lead the architecture, development, and scaling of our technology platforms. This executive role will be responsible for delivering robust, secure, and high-performance full-stack solutions while driving cloud transformation, DevOps enablement, and platform modernization efforts. You will lead high-performing engineering teams, foster a strong engineering culture, and align technical strategies with overarching business goals. This is a hands-on leadership role suited for a technologist who has deep experience in system architecture, full-stack development, and agile delivery practices. Key Responsibilities Technology Strategy & Architecture Define and evolve the enterprise architecture and long-term engineering roadmap. Lead the design and delivery of scalable, high-performance, and secure full-stack platforms. Evaluate and integrate emerging technologies to drive innovation and future-proof systems. Product & Business Alignment Partner with product, digital, and business stakeholders to align engineering priorities with business goals. Translate business requirements into scalable technical solutions with a focus on speed, reliability, and customer experience. Engineering Leadership & Team Building Build, mentor, and lead high-performing, cross-functional engineering teams. Foster a culture of accountability, collaboration, and technical excellence. Attract and retain top-tier engineering talent in a high-growth environment. Software Delivery & DevOps Excellence Drive end-to-end software development life cycle (SDLC), from planning to deployment. Enforce best practices in code quality, performance optimization, and system reliability. Champion DevOps, CI/CD, and Infrastructure-as-Code practices for streamlined releases. Platform Modernization & Cloud Transformation Lead initiatives for cloud migration, platform re-architecture, and modernization. Ensure platform security, resilience, and compliance across environments. Technology Stack Frontend: React, Angular, TypeScript Backend: .NET, Node.js, Python Databases: RDBMS, MongoDB, MySQL, Redis Cloud & DevOps: AWS, Docker, Kubernetes, Jenkins Collaboration & Tools: GitHub, Jira, Confluence Desired Candidate Profile 12+ years of progressive experience in engineering leadership roles. Proven track record of scaling engineering functions and delivering high-impact platforms in fast-paced, growth-oriented environments. Deep technical proficiency across multiple tech stacks and strong architectural understanding of large-scale distributed systems. Demonstrated experience with cloud-native architectures, DevOps practices, CI/CD pipelines, and platform security. Strong business acumen with the ability to align technical execution with strategic objectives. Exceptional leadership and communication skills with a collaborative and mentoring mindset. Bachelor s or Master s degree in Computer Science, Engineering, or a related technical field. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related technical field

Role Summary We are seeking a skilled Implementation Lead to oversee and manage our IPM Implementation team. Familiarity with Finance and Accounting (F&A) domain processes and systems can be advantageous, particularly if the migration projects involve financial data or systems. Key Responsibilities Data Migration Tools: Proficiency in data migration tools and technologies, such as ETL (Extract, Transform, Load) tools, data mapping, and data transformation techniques. Database Skills: Strong knowledge of database systems, including SQL and NoSQL databases, as data migration often involves transferring data between different database platforms. Scripting and Automation: Skills in scripting languages (e.g., Python, PowerShell) to automate migration processes, perform data validation, and handle repetitive tasks. Cloud Services: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their migration services, as many organizations are migrating to the cloud. Version Control: Experience with version control systems (e.g., Git) to manage and track changes in migration scripts and configurations. Monitoring and Performance Tuning: Knowledge of tools and techniques for monitoring migration progress and optimizing performance during large-scale data migrations. Security and Compliance: Understanding of data security and compliance requirements, especially when handling sensitive or regulated data during migrations. Backup and Disaster Recovery: Proficiency in backup and disaster recovery procedures to ensure data integrity and availability during migration and rollback scenarios. Containerization and Orchestration: Knowledge of containerization platforms (e.g., Docker) and container orchestration tools (e.g., Kubernetes) for managing application migrations. Testing and Validation: Expertise in data validation, quality assurance, and testing methodologies to ensure the accuracy and completeness of migrated data. Documentation and Reporting: Strong documentation skills to create detailed migration plans, reports, and post-migration documentation for audit and reference purposes. Collaboration Tools: Proficiency in collaboration and project management tools (e.g., JIRA, Confluence) to facilitate communication and tracking of migration tasks. Qualifications Education: Bachelor s degree in Computer Science, Engineering, or related field Competencies Desired Functional:Functional Knowledge in the area of Data Migration, Implementation , Technical Knowledge in Scripting and Cloud Services Behavioral:Team work & Collaboration , Initiative , Planning & Result Orientation Qualification : Bachelors degree in Computer Science, Engineering, or related field