Contact Center Jobs in Thane

Job Title: Customer Service Executive Company: InCred Finance Location: Thane Department: Central (DEP_290) Employment Type: Full-Time Job Summary: InCred Finance is looking for a motivated and detail-oriented Customer Service Executive to manage and improve customer support processes. The ideal candidate will be responsible for supervising a team, resolving customer concerns, and ensuring high standards of customer service delivery. Key Responsibilities: Supervise and guide a team of customer support professionals Monitor and manage the entire customer service process Resolve customer issues effectively and promptly Develop and implement customer service procedures and policies Design training plans for customer support teams Standardize customer service delivery across all touchpoints Evaluate and interview potential candidates for the support team Recruit suitable candidates from a pool of applicants Track and assess performance of customer service representatives Required Skills: Strong communication and interpersonal skills Ability to manage teams and customer-related escalations Excellent organizational and process management abilities Proficient in evaluating team performance Basic computer and CRM system proficiency Qualifications & Experience: Experience: 0 years (Fresher-friendly role) Education: Graduation required

HR Generalist Location: Thane Experience: 5 7 years Education: MBA/Bachelor s in HR or related field Role Summary We are seeking a motivated and detail-oriented HR Generalist to manage end-to-end HR operations. The ideal candidate will foster a positive work environment by overseeing recruitment, payroll, compliance, and employee engagement while ensuring strict adherence to labor laws. Key Responsibilities Talent Acquisition: Manage the full cycle of recruitment, onboarding, and employee documentation. Payroll & Attendance: Oversee attendance tracking and leave records, and coordinate inputs for monthly payroll processing. Performance Management: Support performance appraisals, confirmations, and career development initiatives. Employee Relations: Act as the point of contact for employee queries and drive engagement and retention programs. Statutory Compliance: Ensure adherence to HR policies and legal requirements, including PF, ESIC, and labor laws. Records Management: Maintain accurate employee files and utilize HRMS tools for efficient record-keeping and reporting. Offboarding: Handle all exit formalities, including Full & Final (F&F) settlements. Qualifications & Skills Education: MBA or Bachelor s degree in HR or a related field. Experience: 5 7 years of proven experience as an HR Generalist. Technical Skills: Strong proficiency in HRMS tools and statutory compliance frameworks. Soft Skills: Excellent communication, interpersonal, and multitasking abilities in a fast-paced environment. Qualification : MBA or Bachelors degree in HR or a related field

Associate Clinical Data Base Validation Manager Location: Thane Job Overview: The Associate Clinical Data Base Validation Manager will lead testing activities to ensure high-quality databases that meet customer requirements and regulatory standards. This role involves overseeing project planning, execution, and close-out phases, managing financial aspects, communication, and milestone deliverables while ensuring compliance with Good Clinical Practices (GCP), applicable regulatory guidelines, and internal SOPs. Key Responsibilities: Project Management & Planning: Attend Kick-Off meetings and regular project meetings until Study Go Live. Take full responsibility for creating the Edit Checks Test Plan document and writing test cases. Review the Project Plan, escalating any issues to stakeholders. Testing & Validation: Release the Edit Checks Test Plan to the testing team and manage testing activities. Perform eCRF and Time & Events QC as per QC checklist. Review and escalate issues related to ASB and Edit Specification documents. Test email alerts and document changes in version history. Validate system configuration, including AUL, Rights and Roles, Home page, and System Settings. Provide project status updates on validation activities to the Data Team Lead and Lead Programmers. Documentation & Reporting: Document all testing documentation in eDMSF in a timely manner. Maintain clear communication with internal customers and stakeholders. Review Testing Comments Log after each testing cycle and share it with programmers. Ensure accurate and timely documentation of all validation processes. Team Leadership & Coordination: Coordinate with internal teams and ensure resources are assigned appropriately to meet project deliverables. Train and mentor Testing Team Members, providing leadership in validation processes. Implement proactive quality management plans and identify root causes of issues for remediation. Lead the team in driving changes across projects to improve processes and ensure compliance. Quality & Financial Management: Review the QIP for appropriate budget allocation and communicate out-of-scope activities. Supervise implementation of new technology. Review individual project financial performance and communicate issues to stakeholders. Ensure adherence to study budgets. Customer Relationships: Serve as the primary point of contact for internal customers regarding testing deliverables. Develop and maintain strong customer relationships and provide negotiation support for timelines, financials, and resources. Qualifications: Education: Bachelor s degree in Science, Computer Science, Information Technology, or Bachelor in Technology. Experience: 4-6 years of relevant clinical database testing experience in Clinical Data Management Systems (CDMS) platforms. A total of 6+ years of relevant experience. Skills & Competencies: Strong project management and leadership skills. Deep understanding of clinical data validation, testing processes, and database management. Ability to work cross-functionally and manage multiple projects simultaneously. Proficiency in MS Office, database management, and eDMSF systems. Strong communication and interpersonal skills for working with internal and external stakeholders. Desired Attributes: Attention to Detail: Ability to meticulously track and validate database changes and project status. Problem-Solving Skills: Strong analytical skills to resolve complex testing and validation issues. Team Leadership: Proven experience in managing and mentoring a testing team, ensuring the quality and consistency of deliverables. Customer-Focused: Strong customer relationship skills to manage and exceed client expectations effectively. This role offers an excellent opportunity for an experienced Clinical Data Base Validation Manager to drive successful clinical data management processes and enhance operational quality within a dynamic team. If you are a motivated professional with a strong background in clinical data validation and testing, we encourage you to apply. Qualification : Bachelors degree in Science, Computer Science, Information Technology, or Bachelor in Technology.

Account Executive Location: Thane Experience: 2 4 years Role Summary We are seeking a detail-oriented and proactive Account Executive to manage accounts receivable and financial transactions. This role involves processing payments, verifying financial data, reconciling accounts, and ensuring timely collections while maintaining precise records. Key Responsibilities Accounts Receivable: Process incoming payments and manage receivable accounts in line with company policies. Data Management: Verify, classify, compute, and record financial data related to receivables on a daily basis. Billing & Invoices: Prepare bills and invoices, and facilitate bank deposits. Reconciliation: Perform regular reconciliation of AR ledgers to ensure accurate posting and documentation. Client Communication: Resolve billing discrepancies and ensure timely payment collection through consistent client follow-ups. Financial Reporting: Maintain accurate financial records and provide essential support for month-end reporting processes. Qualifications & Skills Experience: 2 4 years in accounts receivable or finance-focused roles. Technical Knowledge: Strong understanding of accounting principles and financial procedures. Software: Proficiency in Microsoft Excel and standard accounting software. Soft Skills: High attention to detail, strong organizational abilities, and excellent communication skills.