Core Banking Systems Jobs in Bengaluru

Product Manager Payments Location: Bengaluru Work Type: Full Time Experience: 2 6 years About Tazapay Tazapay is a leading fintech platform for cross-border businesses. We provide local and global collections, holding, and payouts across multiple markets. As we expand into the digital asset ecosystem, we are building comprehensive crypto and stablecoin payment solutions to meet the growing demand for blockchain-based cross-border transactions. About the Team At Tazapay, product development is highly collaborative, involving engineering, design, partnerships, legal, risk, operations, and go-to-market teams. The cross-border payment platform team owns the core features of Tazapay s Payment Platform, including Payins, Payouts, and crypto/stablecoin infrastructure. Role Overview As Product Manager Payments, you will lead the design, development, and launch of global payment rails across both traditional and crypto/stablecoin systems. You will ensure enterprises can successfully build and operate payment operations using Tazapay s platform, bridging fiat and digital asset ecosystems. Key Responsibilities Design and launch crypto/stablecoin payment flows, including digital wallet integrations, stablecoin/blockchain settlements, and multi-chain payment solutions. Drive feature development and market launches for stablecoins like USDC, USDT, and emerging stablecoins across blockchains such as Ethereum, Polygon, and Solana. Collaborate closely with engineering, legal, sales, support, and compliance teams throughout the product lifecycle to deliver seamless payment experiences. Integrate traditional banking rails with crypto payment options, providing merchants with unified access across all payment types. Navigate and ensure compliance with global crypto regulations, working with legal and compliance teams on AML/KYC, licensing, and emerging regulatory requirements. Use a data-driven approach to analyze blockchain transactions, payment metrics, and user behavior to optimize product performance. Who You Are Minimum Requirements 2 6 years of product management experience, with at least 2 years in fast-paced fintech or crypto startups. Hands-on experience with crypto/blockchain integrations, stablecoins, wallet connectivity, smart contracts, or digital asset payment systems. Deep understanding of stablecoin ecosystems (USDC, USDT, DAI, and algorithmic stablecoins) and their underlying mechanisms. Expertise in financial API design with experience in both traditional and blockchain/crypto API integrations. Strong technical understanding of blockchain fundamentals: transaction lifecycles, gas optimization, multi-chain architecture, and consensus mechanisms. Knowledge of crypto compliance requirements and emerging global regulatory frameworks (AML/KYC, licensing, etc.). Analytical mindset with ability to leverage blockchain and payment data to drive product decisions. Preferred Qualifications Degree in Computer Science, Engineering, Finance, or related field, with blockchain coursework or certifications. Proven track record of launching successful crypto/stablecoin payment products or features at scale. Hands-on experience with major blockchain networks, ecosystems, development tools, and integration patterns. Experience collaborating with crypto exchanges, wallet providers, or blockchain infrastructure companies. Qualification : Degree in Computer Science, Engineering, Finance, or related field, with blockchain coursework or certifications

Lead Machine Learning Engineer Location: Bangalore | Employment Type: Full-time About the Role We are seeking a talented and driven Lead Machine Learning Engineer to join Avaamo s Product Engineering team. In this role, you will have the opportunity to shape and enhance the core features of our search technology stack, focusing on areas like search ranking models, query understanding, and natural language question answering. What You ll Do Innovate and expand the capabilities of our search stack, including ranking models, query parsing, and NLP-driven question answering. Gain a deep understanding of search usage patterns and user needs, identifying areas for improvement and growth. Design, prototype, and iterate on cutting-edge ML/NLP/Information Retrieval solutions to enhance our search functionality. Develop and optimize an experimentation framework to evaluate and track improvements to the search stack. Write clean, efficient, and maintainable code that is easy to test and scale. Mentor junior engineers, fostering a collaborative learning environment and sharing your expertise. What You Bring (Qualifications) A BS in Computer Science or a related field. 5+ years of hands-on experience in machine learning, NLP, or related fields. Strong analytical and data-driven mindset, with the ability to extract insights and build effective solutions. Experience in recommendation systems, natural language processing, LLMs, applied machine learning, or large-scale search/ranking systems. Key Skills & Qualities Collaborative, customer-focused, and team-oriented, with a willingness to contribute across multiple areas of the product. Proactive, positive, and self-driven, with the ability to take ownership of both small tasks and large features. Proven experience in designing and building complex search/ranking/recommendation systems. Strong proficiency in Python programming. About Avaamo Avaamo is a deep-learning software company that focuses on creating advanced conversational interfaces to solve high-impact problems in the enterprise space. We are at the forefront of AI technologies, working on neural networks, speech synthesis, and deep learning to transform how enterprises engage with conversational computing. Qualification : BS in Computer Science or a related field

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Lead Platform Engineer Observability Solutions Location: Bengaluru Experience: 6 10 Years Function: Observability Engineering | Platform Architecture | SRE Enablement Join VuNet Redefining Digital Observability at Scale VuNet is transforming the future of digital experiences through Business Journey Observability, combining Big Data and AI/ML to empower real-time visibility across payments, banking, and financial services. Monitoring 28+ billion transactions/month, our platform is trusted by top financial institutions and powers over 300 million users. Backed by Series B funding and recognized by Gartner, NASSCOM, and Forbes, we are leading the charge in building a new category of observability, proudly Made in India for global impact. Your Role: Lead Platform Engineer As the Lead Platform Engineer, you will architect and drive the development of packaged observability solutions across 100+ infrastructure and application technologies. You will define **golden signals**, build **data collection strategies**, and lead the standardization of alerts, dashboards, and RCA workflows for platforms like **Kubernetes, Oracle DB, and Tomcat**. This is a cross-functional leadership role that sits at the intersection of product, platform, DevOps, and SRE. You will **lead a team** and influence how observability is delivered, scaled, and adopted across complex environments. Key Responsibilities Observability Solution Development Design and lead the delivery of observability packages for databases, middleware, cloud-native, and legacy platforms. Define and implement data collection pipelines, including agents, APIs, logs, metrics, traces, and service discovery. Establish **golden signals, SLIs/SLOs**, and health KPIs for performance, availability, and anomaly detection. Dashboards, Alerts & RCA Develop standardized, reusable dashboards, alerts, reports, and troubleshooting playbooks. Automate **RCA workflows** to improve MTTR and reduce alert fatigue. Platform Enablement & Integration Work with engineering to enhance agent capabilities and support new data sources/formats. Guide implementation of platform features for better observability at scale. Team Leadership & Governance Lead and mentor a team of observability engineers and specialists. Define design patterns, reusable modules, and version-controlled libraries. Stakeholder Collaboration Partner with product managers, DevOps, SREs, and customer teams to gather requirements, align priorities, and validate use cases. Ensure deliverables are scalable, well-documented, and production-ready. What You Bring Must-Have Skills 6 10 years of experience in observability, platform engineering, or SRE roles. Hands-on with tools like Prometheus, Grafana, OpenTelemetry, ELK/EFK, Datadog, Splunk. Strong understanding of logs, metrics, traces, profiling, and collection strategies. Experience developing solutions for platforms like Kubernetes, Oracle, PostgreSQL, Tomcat, etc. Proficient in Python, Shell scripting, APIs, and automation tools (**Terraform**, etc.). Familiar with alert fatigue mitigation, anomaly detection, and RCA frameworks. Excellent communication, technical leadership, and documentation skills. Nice to Have Experience managing an observability marketplace or solution catalog. Contributions to open-source observability projects. Certifications in Kubernetes, Observability platforms, or cloud providers (AWS/GCP/Azure). Background in ITSM tools, CMDBs, or incident workflow automation. At VuNet, you ll help build a category-defining observability platform that s already transforming critical infrastructure for leading financial institutions. You ll work with passionate engineers, push technical boundaries, and grow in a high-trust, high-impact environment. What You ll Experience: Ownership of key observability initiatives impacting 300M+ users. Collaboration with SRE, DevOps, and product teams across real-time financial systems. Opportunity to experiment with and shape Gen AI, ML, and emerging telemetry trends. Perks & Benefits Health insurance for you, your parents, and dependents. 1:1 mental wellness support. Training programs, certifications, and career growth opportunities. Transparent, inclusive, and high-trust work culture. Access to cutting-edge technology and Gen AI-powered workspaces.

Senior Manager Full Stack Engineering Location: Bangalore Company: Capital One India About Capital One India At Capital One India, we blend the agility of a startup with the scale of a Fortune 100 company. Our technology teams drive transformation across banking by building next-generation financial products that are secure, user-centric, and powered by cutting-edge engineering practices. We are makers, breakers, doers, and thinkers working together to reinvent consumer finance through technology, modern design, and data science. As a company that builds its own software and platforms, we re constantly innovating to help over 65 million customers bank better. About the Role As a Senior Manager Full Stack Engineering, you ll lead multiple teams building highly available, scalable, and secure platforms and applications. You ll be at the forefront of technical design, architecture, and implementation, helping your teams deliver impactful solutions across web, mobile, backend services, and cloud infrastructure. This is a hands-on leadership role ideal for an experienced engineering leader who still loves to write code, mentor engineers, and contribute directly to architecture and product evolution. What You ll Do Lead full-stack engineering teams delivering cross-functional, multi-platform applications using modern cloud and open-source technologies. Own end-to-end technical design, architecture decisions, and delivery strategy for critical systems. Partner with architects, product managers, and cross-functional leaders to understand requirements, prioritize needs, and develop scalable solutions. Guide and mentor engineers, driving technical excellence, performance, and career growth across teams. Drive Agile delivery, ensuring projects meet timelines and quality standards while promoting DevOps best practices. Champion and enforce best practices in secure coding, architecture, compliance, and accessibility. Collaborate with internal and external stakeholders to align technology vision with business goals. Manage full software development lifecycle: planning, estimation, implementation, deployment, and support. Foster a culture of engineering excellence, continuous learning, and experimentation. Basic Qualifications Bachelor s Degree in Computer Science, Engineering, or a related field 8+ years of experience in software development, with a focus on full-stack systems 5+ years of experience managing software development teams through full release cycles Proven track record of leading Agile teams and delivering high-impact technology projects 5+ years of people management experience, including mentoring and team scaling Preferred Qualifications Master s Degree in Computer Science, Engineering, or Business 10+ years of software engineering experience in large-scale, distributed systems 6+ years of experience applying Agile methodologies (Scrum, Kanban, SAFe) Hands-on experience with some or all of the following: Languages: Java, Python, Go, JavaScript, Node.js Frontend: React, AngularJS, HTML5, CSS Cloud: AWS, Azure, GCP (AWS preferred) DevOps: CI/CD, Docker, Kubernetes, Terraform Databases: NoSQL (MongoDB, Cassandra), SQL, Redshift, Snowflake Strong understanding of accessibility standards and building inclusive digital products Experience with Big Data, event-driven architectures, and RESTful APIs Passion for mentoring, technical excellence, and building diverse, high-performing teams Join a team that's redefining how software powers banking Build next-gen cloud-native applications from scratch Work on meaningful problems with direct customer impact Thrive in a collaborative, transparent, and inclusive culture Access top-tier learning opportunities, technical conferences, and internal mentorship Qualification : Masters Degree in Computer Science, Engineering, or Business

Director Quality Engineering Experience: 15 20 years Location: Bengaluru Team: Engineering About CoinDCX At CoinDCX, we believe Change Starts Together. We are on a mission to make Web3 accessible to all, building cutting-edge products that solve real-world challenges in security, scalability, and user accessibility. In just six years, we ve transformed from India s first crypto unicorn to a platform serving over 125 million users worldwide. As we accelerate Web3 adoption, we are looking for visionary leaders to help us maintain world-class quality and performance standards. Role Overview As Director of Quality Engineering, you will lead and scale our QA and Performance Engineering functions to ensure the reliability, scalability, and security of our fintech products. You ll be responsible for driving the quality strategy across large-scale distributed systems and building a high-performing team passionate about excellence. What You ll Do Leadership & Strategy Lead and grow a team of 50+ QA, automation, and performance engineers. Define and execute a long-term quality engineering strategy aligned with business goals and regulatory requirements. Foster a culture of ownership, accountability, and continuous improvement. Quality Engineering Champion an automation-first approach across functional, regression, and integration testing. Oversee end-to-end validation for core product flows including trading, payments, custody, and compliance. Own testing strategies for microservices architectures and high-throughput APIs. Performance & Scalability Lead performance testing initiatives designed to support systems handling over 1 million TPS with sub-50ms latency. Develop frameworks for continuous performance benchmarking and capacity planning. Collaborate with SRE, DevOps, and Product Engineering to identify and mitigate performance bottlenecks. Non-Functional Testing Ensure comprehensive coverage for reliability, availability, failover, disaster recovery, and security. Drive chaos testing, fault injection, and compliance-related quality assurance processes. Collaboration & Stakeholder Management Partner with Product, Platform, Security, and Compliance teams to align quality standards with regulatory mandates. Provide executive reporting on quality, system resilience, and risk metrics. Influence cross-functional adoption of best practices in testing and release validation. What You Bring Experience 15+ years in QA and Performance Engineering, with at least 5 years in senior leadership roles. Proven experience managing large, high-growth fintech or financial services engineering teams (50+ members). Technical Expertise Deep expertise in testing large-scale distributed systems. Strong knowledge of performance, load, stress, soak, and chaos testing frameworks. Familiarity with cloud-native environments (AWS, Kubernetes), CI/CD pipelines, and observability tools. Domain Knowledge Extensive background in fintech or financial services (trading, payments, banking). Strong understanding of regulatory and compliance requirements in financial applications. Leadership & Soft Skills Exceptional people leadership, mentoring, and organizational scaling capabilities. Excellent stakeholder management with the ability to influence senior engineering and business leaders. Strategic, data-driven decision-making mindset. You re passionate and constantly curious about Web3 and Virtual Digital Assets (VDA). You act with ownership, drive excellence, and focus on measurable impact. You embrace a We over Me philosophy empowering your team as you grow. Change excites you and fuels your innovation mindset. You think beyond limits, challenging the status quo to push boundaries. Perks That Empower You Design Your Own Benefit: Personalize your perks to fit your lifestyle whether it s tech, travel, or pets, your priorities come first. Unlimited Wellness Leaves: Take time off as needed to recharge your health matters most. Mental Wellness Support: Access free counseling, expert sessions, workshops, and social events to stay balanced. Bi-Weekly Learning Sessions: Sharpen your skills and stay current with ongoing industry trends and knowledge. Join Us If you re ready to lead a high-impact team and help build the future of Web3 quality engineering we want to HODL you on our team!

Job Title: Software Engineer Location: Bengaluru Experience Required: 5+ Years Industry: Financial Services / Banking (Preferred) Role Overview: We are seeking a skilled and experienced Software Engineer to join our dynamic development team in Bengaluru. The ideal candidate will bring a strong background in backend development, with an openness to full stack capabilities. You will work closely with cross-functional teams to build scalable, secure, and high-performance financial applications using modern technologies and cloud infrastructure, primarily Azure. Core Responsibilities: Design, develop, and maintain robust backend solutions for financial applications. Collaborate with cross-functional teams to gather requirements, develop solutions, and deliver projects on time. Integrate backend services with intuitive front-end user interfaces for seamless performance. Deploy and manage applications on Azure Cloud, using cloud-native architecture and tools. Apply DevOps practices, including CI/CD, containerization (Docker/Kubernetes), and automation. Ensure code quality through unit testing, peer reviews, and adherence to coding standards. Stay updated on the latest industry trends, tools, and best practices in software engineering. Document solutions and support team learning through mentoring junior developers. Required Qualifications & Experience: Bachelor s degree in Computer Science, Engineering, or a related field. Minimum 5 years of hands-on experience in backend development. Proficient in Java or Python (knowledge of .NET is a plus). Experience with SQL and NoSQL databases and ORM technologies. Proficient in JavaScript and modern front-end frameworks (if full stack). Working knowledge of DevOps pipelines, containerization, and orchestration tools. Proven experience in cloud-native development, ideally with Microsoft Azure. Comfortable using version control systems like Git. Exposure to automation testing frameworks and agile development environments. Strong communication, analytical thinking, and collaboration skills. Preferred Knowledge / Nice to Have: Experience in the financial services or banking domain. Familiarity with platforms like nCino or Mambu. Understanding of financial regulations, standards, and compliance practices. What We Offer: Great Place to Work Certified 6 years in a row Competitive salary and benefits package Access to cutting-edge technology and tools Strong culture of learning, collaboration, and growth Opportunities for professional development and upskilling Work in a supportive and innovative team environment Qualification : Bachelors degree in Computer Science, Engineering, or a related field

Job Title: Manager Accounts Location: Bangalore Department: Brigade Plus Accounts Employee Type: Permanent Experience Required: 3 7 years Primary Responsibilities Oversee and analyze customer usage data to derive actionable insights for client engagement and satisfaction. Manage day-to-day relationships with existing clients, ensuring high levels of client satisfaction and service delivery. Coordinate across teams to ensure timely and accurate account maintenance, reporting, and issue resolution. Handle multiple account management projects simultaneously, ensuring attention to detail and adherence to deadlines. Serve as the primary point of contact for clients, presenting updates and influencing key stakeholders, including executive and C-level contacts. Monitor key account metrics and develop strategies for account growth, recovery, and long-term relationship management. Required Skills & Competencies Core Accounting Skills: Account Management & Coordination Account Administration & Preparation Record Keeping & Maintenance of Accounts Account Recovery & Planning Accounting Supervision Soft Skills: Leadership & Collaboration Strong communication and stakeholder management Ability to prioritize and multitask in a dynamic environment Analytical Skills: Data collection, tracking, and analysis Financial reporting and decision-making support Educational Qualifications Bachelor s or Master s degree in Commerce: B.Com / M.Com Knowledge Requirements Economics & Accounting: Principles and practices of financial reporting, banking, and market analysis Mathematics: Proficiency in statistics, algebra, and data interpretation Administration & Management: Strategic planning, resource allocation, and organizational coordination Qualification : Bachelors or Masters degree in Commerce

Position: Senior/General Manager Corporate Development Location: Bangalore Department: Zetwerk Corporate About Zetwerk Zetwerk is the world s largest global manufacturing network for custom manufacturing, transforming digital designs into high-quality physical products. From simple steel pipes to complex aerospace components, we serve a broad range of industries from traditional sectors like Oil & Gas, Infrastructure, and Aerospace to modern ones such as Renewables, EVs, and Consumer Electronics. Through a network of 1,000+ manufacturing partners, Zetwerk offers advanced capabilities like CNC machining, 3D printing, plastic injection molding, and die casting supported by our proprietary Manufacturing Operating System (ZISO) that delivers real-time tracking, quality assurance, and end-to-end transparency. Why Join Zetwerk We are transforming the future of manufacturing with technology at our core. At Zetwerk, you ll work with ambitious, innovative teams and industry leaders, helping shape how the world builds. We offer you the platform to grow your career, make a tangible impact, and thrive in a collaborative, inclusive culture. Role Overview We are looking for a strategic and driven Senior/General Manager Corporate Development to join our high-performing team. You will lead initiatives that drive Zetwerk s long-term growth ranging from M&A evaluation to partnership development, international expansion, and IPO preparedness. This is a high-impact role with direct visibility to leadership and the opportunity to help shape Zetwerk s future. Key Responsibilities Mergers & Acquisitions (M&A): Identify and evaluate acquisition opportunities aligned with Zetwerk s strategic goals Conduct in-depth market research, financial modeling (DCF, comparables, ROI), and scenario analysis Lead due diligence across legal, financial, tax, and operational domains Create investment memos and board-level presentations Corporate Strategy & Development: Monitor industry trends and competitive landscapes to propose new strategic initiatives Assess expansion into adjacent markets (geographic or technological) Support post-deal integration, performance tracking, and synergy realization Collaborate with cross-functional teams and external stakeholders on deal structuring IPO & Strategic Finance Support: Drive IPO readiness initiatives including internal process improvement, governance, and documentation Assist with investor communications, benchmarking, and capital markets analysis Coordinate with finance, legal, and compliance teams to ensure audit and disclosure readiness Experience: 6 14 years in Corporate Development, M&A, Investment Banking, Private Equity, or related roles Education: MBA with CA/CFA/Engineering background preferred (flexible for exceptional candidates) Skills: Advanced financial modeling and valuation expertise Strong analytical, communication, and presentation skills Ability to lead multiple high-impact projects simultaneously Understanding of regulatory and compliance frameworks What Zetwerk Offers A high-growth environment with unparalleled learning and leadership opportunities A culture that values innovation, ownership, and collaboration Career advancement in a rapidly growing company redefining manufacturing Competitive compensation and performance-linked rewards A chance to be part of a once-in-a-lifetime journey building a world-class business Shape the future of global manufacturing with Zetwerk. Apply now and be part of the revolution. Qualification : MBA with CA, CFA, or Engineering preferred

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Job Title: Lead UX Designer Location: Bangalore, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company, co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, on a mission to reimagine banking from the ground up. Our flagship processing platform, Zeta Tachyon, is the world's first modern, cloud-native, and fully API-enabled stack. It unifies issuance, processing, lending, core banking, fraud & risk management into a single-vendor solution. With 20M+ cards issued globally, we are trusted by leading banks and fintechs across the US, EMEA, and Asia. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs 1700+ professionals, with over 70% in R&D roles. About the Role Lead UX Designer (Synapse) We are looking for a **Lead Product Designer** to join **Synapse**, our internal innovation team. This is a hands-on role where you ll work closely with our CEO to bring product ideas to life from concept sketches to shipping live user experiences. You ll help shape Zeta s product design language across emerging platforms, leverage AI-powered tools, and take ideas from 0 1 with speed and elegance. Key Responsibilities Collaborate directly with the **CEO** and cross-functional teams to conceptualize and design new product experiences. Drive the end-to-end design process, including **wireframes, mockups, prototypes, and final production assets**. Use tools like **Figma, Cursor, Webflow**, and other **no-code/low-code platforms** to bring designs into functioning components. Experiment with **AI tools** to accelerate design-to-code workflows. Ensure consistency, usability, and aesthetic quality across all user touchpoints. Mentor and inspire other designers while pushing boundaries in product design. What You Bring **5+ years of hands-on product design experience**, preferably in startups or fast-paced environments. Experience working on **0 to 1 product development** from idea to launch. Strong command of **Figma, HTML/CSS**, and a good understanding of frontend development. Passion for clean, intuitive design and user-centered experiences. Experience using (or interest in exploring) **AI, automation, or no-code tools** to create interactive prototypes or live products. Strong visual design skills, with an eye for detail and consistency. Excellent communication and collaboration skills able to work seamlessly with engineers, PMs, and leadership. Interest in the future of AI, creative tools, and product innovation. Direct access to executive leadership and decision-making. Opportunity to shape innovative products that serve millions of users globally. Work in a design-driven, product-first environment where your voice matters. Be part of a culture that believes in People Must Grow with ample room to experiment, learn, and thrive. Equal Opportunity Statement Zeta is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from people of all backgrounds and walks of life.

Job Title: Senior Software Engineer Customer Solutions Location: Bengaluru, India Employment Type: Full-time Department: Engineering About Commure Commure is revolutionizing healthcare with AI-powered technologies designed to eliminate administrative overhead and give clinicians more time with patients. Our platform combines advanced LLM AI, RTLS, and workflow automation to streamline clinical operations, improve patient engagement, and enhance care delivery. We support 250,000+ clinicians across hundreds of care sites nationwide and we re just getting started. If you're passionate about building life-changing solutions in one of the world s most vital industries, now is the time to join. About the Role As a Senior Software Engineer on the Customer Solutions team, you ll be instrumental in building and customizing applications on top of our Patient Experience Platform to address client-specific needs. Your work will directly impact how healthcare providers interact with our technology and serve patients better. Key Responsibilities Translate business and client requirements into scalable, maintainable technical solutions. Design, develop, and integrate customized applications and services using our core platform. Collaborate with internal teams and customers to prioritize features and maintain a customer-focused development backlog. Build long-term client relationships through technical leadership and delivery excellence. Implement and maintain observability through logging, monitoring, and alerting systems. Apply SRE and DevOps practices to improve stability and incident response. Coordinate testing and quality assurance activities in collaboration with QA teams. Stay informed on healthcare tech trends and integrate innovations into the platform. Participate in client-facing meetings to advise on feasibility, risks, and technical trade-offs. Mentor junior engineers and contribute to a strong engineering culture. Required Qualifications Bachelor's or Master s degree in Computer Science, Engineering, or a related field. 3+ years of professional software development experience. Frontend: React, Next.js, TypeScript Backend: Python, Node.js Cloud: Proficiency in AWS, Azure, or GCP with experience in cloud-native architectures CI/CD: Familiarity with tools like GitHub Actions, Google Cloud Build, etc. Infrastructure: Experience with Docker, Kubernetes, and IaC principles Monitoring & Observability: Implemented logging, tracing, and alerting systems Production Support: Experience with on-call rotations and incident response Strong communication and collaboration skills with cross-functional teams Experience working directly with clients to deliver technical solutions Understanding of APIs, webhooks, and third-party system integrations in healthcare Preferred Skills Familiarity with HIPAA, FHIR, HL7, and other healthcare standards Understanding of data privacy, compliance, and security best practices Strong problem-solving abilities and adaptability in dynamic environments Experience in client support, customization, or professional services engineering is a plus Why You ll Love Working at Commure + Athelas Mission-Driven Work Help transform healthcare through meaningful technology. Elite Backing Backed by General Catalyst, Sequoia, Y Combinator, and more. Explosive Growth 500%+ YoY growth pre-merger and Series D funded. Competitive Benefits Flexible PTO, health insurance, parental leave, and more (location-specific). Be part of the future of healthcare. Join Commure and help build intelligent, scalable systems that truly matter. Qualification : Bachelor's or Masters degree in Computer Science, Engineering, or a related field.

Intern - Software Engineer Location: Bengaluru, India Experience: 0 - 1 Year Qualification: Bachelor s degree in Computer Science, Engineering, or related field Job Type: Internship / Full-time About VuNet VuNet is a pioneering company in Business Journey Observability, using Big Data and Machine Learning to optimize digital experiences in financial services. Their platform monitors billions of transactions monthly and supports leading banks in India and MEA. Accelerated hands-on learning with cutting-edge technologies Meaningful work impacting banking and payments industries Mentorship from experienced tech leaders Fast-paced, collaborative, and innovative culture Roles & Responsibilities Contribute to full product development lifecycle in agile teams Collaborate with product, design, QA, and business stakeholders Participate in design, architecture, coding, testing, and deployment of scalable systems Work with technologies like React, TypeScript, Python/Django, Golang, Java, Kafka, Kubernetes, Big Data tools, and Cloud platforms Adopt best practices including code reviews, unit testing, CI/CD, and DevOps What You Bring Strong programming and problem-solving foundation Interest or exposure to JavaScript/TypeScript, Flutter, Python, Golang, Java, or Rust Bonus: familiarity with Linux, databases, Docker, Kubernetes, or AWS/GCP/Azure Self-driven, curious, and eager to learn What VuNet Offers A chance to work on a world-class, Made-in-India observability platform A culture of innovation, collaboration, and continuous learning Opportunity to make a real-world impact with emerging technologies like Gen AI Qualification : Bachelors degree in Computer Science, Engineering, or related field

Principal Applied Scientist Location: Bangalore, Karnataka, India Employment Type: Full-Time Overview Join the Computational Advertising Team within the AI & Research organization at Microsoft. We are seeking a passionate Principal Applied Scientist with expertise in machine learning, deep learning, natural language processing, and optimization. The team works on some of the most exciting problems in machine learning, powering the search advertising ecosystem of Bing, which holds a 30% share of desktop search in the US and a significant presence worldwide. The Principal Applied Scientist will contribute to building large-scale machine learning systems that model user responses, ranking, and various other business applications. Your work will have direct business impact, collaborating with top-tier machine learning scientists and engineers to deliver innovative solutions. Key Responsibilities Design & Implement ML Algorithms: Develop, tune, and analyze complex algorithms for large datasets and real-time systems in the advertising ecosystem. Productionize Machine Learning Models: Focus on deploying machine learning models in large-scale production environments, ensuring high-quality and sustainable performance. Collaborate with Experts: Work closely with cross-functional teams of scientists and engineers to integrate advanced machine learning techniques into production systems. Research & Development: Contribute to ongoing research in machine learning, optimization, and information retrieval to advance the core technologies in search advertising. Mentorship & Thought Leadership: Share your expertise with the team, mentor junior scientists, and help shape the direction of research efforts within the team. Qualifications Required Qualifications: Bachelor's degree in Statistics, Econometrics, Computer Science, Electrical Engineering, or related field AND 6+ years of relevant experience (e.g., statistics, predictive analytics, research), OR Master's degree in a related field AND 4+ years of relevant experience, OR Doctorate in a related field AND 3+ years of relevant experience, OR Equivalent experience in machine learning, research, or applied statistics. Additional Requirements: Strong understanding of probability, statistics, machine learning, A/B testing, and optimizing ML models for accuracy. Experience with distributed computing systems (e.g., Hadoop, Spark) for large-scale training and prediction with ML models. Hands-on experience implementing machine learning algorithms from research papers to production systems. Expertise in TensorFlow or PyTorch and deep learning models. Preferred Qualifications: Solid understanding of natural language processing (NLP), information retrieval, and optimization techniques. Experience working with large-scale, real-time systems and databases. Strong track record of delivering machine learning systems to production and optimizing them at scale. Microsoft s mission is to empower every person and organization on the planet to achieve more. At Microsoft, you ll have the opportunity to work with the brightest minds, contribute to cutting-edge AI advancements, and make a significant impact in a growing $100 billion global market. Employee Benefits Industry-leading healthcare coverage Generous paid time off and family leave policies Access to continuous learning and professional development resources Employee discounts and savings programs Opportunities to collaborate with the world s leading AI experts Global networking and community engagement opportunities Microsoft is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are treated with respect, regardless of race, gender, religion, disability, or any other characteristic protected by law. Qualification : Bachelor's degree in Statistics, Econometrics, Computer Science, Electrical Engineering, or related field AND 6+ years of relevant experience (e.g., statistics, predictive analytics, research), OR Master's degree in a related field AND 4+ years of relevant experience, OR Doctorate in a related field AND 3+ years of relevant experience, OR Equivalent experience in machine learning, research, or applied statistics.

DevOps Engineer | FinBox Location: India (Specific location not mentioned) Experience: 5+ Years About FinBox: Where Fintech Meets Fun! Welcome to FinBox, the buzzing hive of tech innovation and creativity! Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years. FinBox is a Series A funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines. Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital finance. So far, we ve helped our customers disburse Billions of Dollars in credit across unsecured and secured credit including personal loans, working capital loans, business loans, mortgage and education loans. FinBox solutions are already being used by over 100+ companies to deliver credit to over 5 million customers every month. Why Should You be a FinBoxer: Innovative Environment: At FinBox, we foster a culture of creativity and experimentation, encouraging our team to push the boundaries of what's possible in fintech. Impactful Work: Your contributions will directly impact the lives of millions, helping to provide fair and accessible credit to individuals and businesses alike. Growth Opportunities: We are a Series A funded startup and have ample opportunities for growth, professional development and career advancement. Collaborative Culture: Join a diverse and inclusive team of experts who are passionate about making a difference and supporting one another. Who s a Great FinBoxer: At FinBox, we re on the lookout for exceptional folks who are all about innovation and impact. If you re excited to shake things up in the banking & financial services world, keep reading! Creative Thinkers: If your brain is always bubbling with out-of-the-box ideas and wild solutions, you re our kind of person. We love disruptors who challenge the norm and bring fresh perspectives to the table. Customer Heroes: Our customers are our champions, and we need heroes who can understand their needs, deliver magical experiences, and go above and beyond to keep them happy. Team Players: We believe in the power of we. If you thrive in a collaborative environment, value different viewpoints, and enjoy being part of a spirited, supportive team, you ll fit right in. About the Job As a DevOps Engineer at FinBox, you will also impart your strong understanding of cloud computing and infrastructure-as-a-service tools. You will be given ownership for taking new initiatives to implement industry best practices in process improvements, implementing automation and orchestration, and ensuring that software applications are delivered quickly, reliably, and at scale. How You'll Contribute Build and set up new development tools and infrastructure which can be helpful in scaling the product Strong understanding of CI/CD to implement and maintain automated build, test, and deployment pipelines to ensure continuous delivery of high-quality software Design, build and maintain an automated secure & resilient cloud infrastructure Collaborate with other developers to ensure that development follows established processes & practices Implement and maintain a practice of monitoring and logging to ensure the availability, performance and security of the application Enhance the development and delivery process by implementing best practices and tools in the industry Troubleshoot and resolve issues related to software development, deployment, and infrastructure by identifying the root cause Provide Day 2 technical support with products and the deployments and document the phases involved throughout the process Train and guide other members on the best DevOps practices and tools Who You Are An exceptional 5+ years of experience in handling CI/CD and implementing the best development practices In-depth knowledge of scripting languages, preferred are Go/Python/Bash In-depth working knowledge in Kubernetes,Terraform, Docker, Jenkins, etc Strong knowledge of system design & algorithms Hands-on experience on the cloud provider, AWS Strong knowledge of automating existing systems, repetitive tasks and deployments Carrying a knack for promoting high-quality coding practices with clean and reusable code Fair understanding of monitoring frameworks such as Grafana, Prometheus, Datadog, etc

Job Title: Business Analyst Associate Location: Bengaluru Experience Required: 8+ years Education: BE/B.Tech/MBA Domain Knowledge: BFSI (Banking, Financial Services, and Insurance) Certifications: Certification in Business Analysis (e.g., CBAP, PMI-PBA) Notice Period: Less than 60 days Job Overview: As a Business Analyst Associate, you will support the analysis and design phases of projects by collaborating with business stakeholders to understand their needs and translate them into actionable solutions. Your role will focus on the pre-initiation, initiation, and design stages, working closely with business and technical teams. You will help validate solutions, support User Acceptance Testing (UAT), and drive change adoption for CLIENT programs and projects. Key Responsibilities: Requirement Elicitation Engage with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements. Conduct interviews, workshops, focus groups, surveys, and observations to document stakeholder needs. Utilize various elicitation techniques like brainstorming, document analysis, and prototyping to uncover business requirements. Requirement Analysis Analyze and prioritize business requirements to ensure alignment with business objectives and project goals. Break down high-level business and user requirements into functional and non-functional requirements. Identify gaps, inconsistencies, and conflicts in requirements and collaborate with stakeholders to resolve them. Documentation Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams. Maintain clear and concise documentation for ease of understanding and accessibility to all stakeholders. Stakeholder Communication Act as a liaison between business stakeholders and technical teams to ensure effective communication and a shared understanding of requirements. Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations. Solution Design & Implementation Collaborate with development teams to translate business requirements into functional specifications and technical requirements. Participate in designing and implementing solutions that meet business needs and improve operational efficiency. Provide input during design reviews to ensure solutions align with business requirements. Testing and Quality Assurance Develop and execute test plans, test cases, and test scripts to ensure that solutions meet business requirements and are defect-free. Conduct User Acceptance Testing (UAT), gather feedback, and refine solutions accordingly. Document and communicate test results to stakeholders. Data Analysis & Reporting Perform data analysis to support business decisions and provide actionable insights. Create and maintain dashboards, reports, and visualizations to track KPIs and project progress. Project Management Support Manage project timelines, deliverables, and resources to ensure successful project completion. Monitor and report on project progress, including risks, issues, and changes. Coordinate with project managers to ensure alignment with project plans and schedules. Continuous Improvement Identify opportunities for process improvements and recommend solutions to enhance business performance. Promote a culture of continuous improvement and innovation within the team and organization. Stay updated on industry trends and best practices to drive business improvements. Training & Support Provide ongoing support and training to stakeholders on new systems, processes, and tools. Develop training materials and conduct sessions to ensure successful adoption of solutions. Act as a point of contact for post-implementation support and troubleshooting. Industry and Domain Knowledge Stay updated on industry trends, regulatory changes, and best practices related to BFSI. Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements. Domain Expertise Required: You should have experience in the following areas of Banking Operations: Wealth and Private Banking (Retail Banking) Retail lending and investing concepts Mortgage and credit card processes Contact Center Optimization (IVR, browser changes under digital channels) Branch optimization Payments International Payment Systems and Open-Banking API-driven payments End-to-End payment lifecycle experience Corporate payments, cash management, real-time/immediate payments ISO 20022 migration experience Investment and Commercial Banking (CMB) Corporate and cash management core products and services Trade operations, market liquidity, and capital flow Knowledge of regulatory issues and Automated Data Flow projects (e.g., RBI automated reporting systems) Skills & Qualifications: Educational Background: Master s degree in Business Administration or related field. Certifications: CBAP, PMI-PBA, or other relevant business analysis certifications. Technical Knowledge: Strong understanding of the Software Development Life Cycle (SDLC) and technical project management. Data Analysis Tools: Experience with tools like Excel, SQL, or Tableau for data analysis and visualization. Project Management Methodologies: Familiarity with Agile or Waterfall methodologies. Domain Expertise: Experience in Banking and Financial Services (BFSI), particularly in leading or participating in end-to-end digital transformation programs in Agile environments. Additional Expertise for Specific Projects: For Market Business Analysis (BA), the focus will be on analyzing business challenges and identifying requirements for digitization, especially in Agile environments (CSM certified, SAFe methodology). You will manage backlogs, engage stakeholders, and support market adoption efforts. For Digital Business Analysis (BA), you will collaborate with technology teams to ensure the solutions meet business needs. You'll work w...

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

FalconX is a pioneering team of operators, investors, and builders dedicated to redefining institutional access to the cryptocurrency markets. Sitting at the nexus of traditional finance and cutting-edge technology, FalconX tackles the industry's biggest challenges. The digital asset space is complex and fragmented, offering limited products and services that cater to the sophisticated trading strategies and liquidity requirements common in conventional financial markets. FalconX delivers a comprehensive, all-in-one solution for institutional clients supporting their digital asset strategies from inception to scale. Acting as the connective tissue for the ecosystem, we empower clients to seamlessly navigate the ever-evolving crypto landscape. Role: Analyst/Associate - Finance Experience: 3-8 Years Qualification: Chartered Accountant (CA) or CPA Key Responsibilities Accounting & Financial Reporting Execute day-to-day accounting, bookkeeping, and reporting as per relevant GAAP standards (US GAAP, IndAS, IFRS). Prepare and review monthly, quarterly, and annual financial statements for both standalone and consolidated entities. Assist in handling complex technical accounting matters including Revenue Recognition, Consolidation, Stock Options, Business Combinations, MTM accounting, and more. Legal Entity Management Manage jurisdiction-specific accounting, reporting, and compliance for assigned legal entities. Monitor and settle inter-company balances, and oversee transfer pricing arrangements. Operations & Reconciliation Develop an in-depth understanding of FalconX s trading and settlement processes. Support the Trade Operations & Settlements team by performing daily, weekly, and monthly reconciliations and attestation procedures. Process & Control Framework Assist in establishing and improving internal processes, policies, procedures, and control frameworks. Collaborate with external auditors, the audit committee, and other internal/external stakeholders during audits and reviews. ERP & Systems Expertise Leverage hands-on knowledge of ERP systems (such as NetSuite, Oracle, SAP), ensuring system integrity and efficiency across finance and reporting processes. What Success Looks Like Build robust in-house accounting and reporting capabilities to support FalconX s growth. Streamline finance processes to ensure real-time, accurate financial information for stakeholders. Effectively manage legal entities across jurisdictions, ensuring all regulatory, statutory, tax, and management reporting is timely and compliant. Collaborate closely with trading and trade operations teams, proactively aligning financial processes with business dynamics. Grow into a Subject Matter Expert (SME) in financial, regulatory, and operational aspects of crypto trading and digital assets. Balance multiple responsibilities, adapting to new challenges while maintaining high-quality outcomes. Required Qualifications & Skills Professional Degree: Chartered Accountant (CA) or CPA (mandatory). Experience: 3-8 years in relevant industries Banking, Broker-Dealer, Trading, or FinTech. Legal Entity Management: Proven experience handling end-to-end deliverables of legal entities, including transfer pricing arrangements. Expertise in IFRS, US GAAP reporting standards, with practical experience applying these standards. Proficiency in ERP systems (NetSuite, Oracle, SAP) and MS Excel Finance. Strong understanding of E2E trade flow, including settlements and market-making processes. Excellent analytical and problem-solving skills, coupled with attention to detail and strong communication abilities (written and verbal). Enthusiastic self-starter with the ability to multi-task, prioritize, and deliver under pressure. Keen interest in FinTech, blockchain, and digital assets, with a passion for continuous learning and cross-functional collaboration. Opportunity to work at the cutting edge of finance and technology, shaping the future of institutional crypto markets. Collaborate with a high-performing, global team of experts from top-tier financial institutions and technology firms. Be part of a fast-paced, high-growth environment, where innovation and agility are celebrated. Qualification : Professional Degree: Chartered Accountant (CA) or CPA (mandatory)