Creative Problem Solving Jobs in Mumbai

Business Management GMDO CAO, E-Trading Strategy Location: Mumbai Skill Category: Global Markets Corporate Title: Analyst / Associate Company Overview Nomura is a global financial services group with an integrated network spanning ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura is built on disciplined entrepreneurship and a commitment to creative solutions and thought leadership. Nomura Services India supports the group s global businesses, providing world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support, playing a critical role in global operations. Nomura is recognized for its inclusive workplace initiatives and has received awards such as Top 10 Employers (IWEI), IWEI Gold Employer of Choice, India CSR Leadership Award 2024, and YUVA Unstoppable Changemaker Awards. Division Overview The Global Markets (GM) division, based in Mumbai, provides front-office expertise in pricing, modelling, and risk management. The team is integral to portfolio optimization, pricing, and structuring strategies, supporting aggressive revenue targets. Business Unit Overview The Business Management team in Powai enables Front Office teams globally, including AEJ, EMEA, and US GM Business Management, Client Account Management & Strategy (CAMS), Front Office Supervision (FOS), GMDO CAO, and Senior Relationship Management (SRM). This role is within the **GMDO CAO, E-Trading Strategy** team, responsible for implementing the business policy, executing strategy, and managing day-to-day operations. You will work closely with Co-Heads of E-Trading Strategy and the COO of GM Digital Office. Position Specifications Experience: 2 4+ years relevant experience Qualification: MBA (Finance) or CA preferred Role & Responsibilities Business & Financial Management Lead financial planning and control, including budget management, tracking actuals, and providing meaningful insights for management decisions. Ensure accuracy of balance sheet items, including asset capitalization and depreciation. Control spend by managing approvals for T&E and platform expenditure. Partner with vendor teams to manage software, data, and resource suppliers throughout the lifecycle. Team Structure & Contribution Track monthly headcount and organizational changes. Maintain project structures reflecting team activities. Create business-level allocations to inform internal cost allocation and measure team contribution. Strategy & Delivery Work with the Global E-Trading Strategy CAO to drive strategy execution and delivery of roadmap initiatives. Optimize team structure and working environment in collaboration with local support and HR. Ensure risk management and control processes are adhered to. Business Analysis & Reporting Prepare weekly business summaries with financial metrics and commentary. Develop executive-level presentations to support senior management decision-making. Stakeholder Management Advocate for the E-Trading Strategy team across the organization. Partner with GM desk, business managers, Technology, Operations, Finance, and other corporate functions to ensure recognition and support of team successes and challenges. Why Join Nomura This role offers a unique opportunity to partner with global stakeholders, drive strategic initiatives, and manage key business operations in a fast-paced, front-office environment. You will play a critical part in shaping the E-Trading Strategy business agenda and contributing to Nomura s global market success. Qualification : MBA (Finance) or CA preferred

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Job Title: Senior Product Designer Location: Mumbai Employment Type: Full-Time Experience: 3+ Years About Fynd: Fynd is India s largest omnichannel retail platform and a cutting-edge tech company working across AI, ML, big data, image editing, and education. Trusted by over 2,300+ brands, Fynd helps businesses seamlessly manage their online and offline presence from store operations and inventory to customer engagement and beyond. We are transforming the future of retail through technology, and we re looking for passionate individuals to help shape the journey. What You ll Do at Fynd: As a Senior Product Designer, you ll play a key role in crafting intuitive, visually stunning, and impactful product experiences for millions of users. Your work will directly influence how customers interact with our platform across various touchpoints. Ideation & Research Brainstorm innovative solutions to address real user needs. Conduct user studies and product research to identify pain points and opportunities. Analyze data to drive design decisions and iterate continuously. Design & Prototyping Ideate, wireframe, and prototype UI flows for web and mobile interfaces. Create high-fidelity designs and pixel-perfect visuals. Generate compelling content for product communication and interfaces. Testing & Delivery Conduct usability testing and synthesize feedback into actionable insights. Work closely with product managers and engineers to deliver production-ready designs. Ensure a consistent and delightful user experience across all touchpoints. Ownership & Innovation Take end-to-end ownership of design projects from concept to launch. Push the boundaries of design innovation in every sprint. Own products that sell themselves through great design. What We re Looking For: A strong portfolio of design work that showcases user-focused thinking and beautifully crafted UI/UX. Proficiency in tools like Figma, Sketch, Adobe XD, InVision, and Adobe Creative Suite. 3+ years of experience designing for Social, SaaS, Analytics, or E-commerce platforms. Strong communication skills written, verbal, and visual. A natural collaborator who works well under tight deadlines. Curiosity and drive to learn beyond your comfort zone. A proactive, professional mindset always thinking a step ahead. Unmatched Growth Be part of a company growing exponentially in product lines and international markets. We mentor and groom our people into leaders. Get direct ownership of impactful projects. Flex University & Learning Wallet Regular in-house learning sessions across domains. Reimbursements for external courses and certifications. Strong Work Culture Work alongside incredibly talented and passionate teams. Participate in team-building events, community activities, and parties. Collaborate in a vibrant, 5-day in-office setup to drive innovation and synergy. Wellness & Support Comprehensive mediclaim for you, your parents, spouse, and kids. Access to an experienced therapist to support mental health and productivity. Apply Now: If you're a creative thinker, a systems-level designer, and love solving complex problems with simple, elegant solutions we'd love to hear from you. Come design the future of retail tech with us.

Job Title: Software Developer Location: Mumbai Role Overview: We re looking for a passionate Software Developer to join our team and contribute to the creation and enhancement of innovative gaming and mobile applications. If you love coding, solving puzzles, and bringing creative ideas to life, this is the perfect role for you. Key Responsibilities: Develop new game code and prototype exciting gameplay concepts. Collaborate with the team to brainstorm and refine innovative game ideas. Identify, troubleshoot, and fix bugs in our mobile applications. Test apps across iOS and Android devices to ensure smooth functionality. Write clean, efficient code for new features, apps, and products. What We re Looking For: A curious mind who enjoys experimenting and trying new approaches. Strong logical thinking and problem-solving skills. Resilience and patience when facing challenges and bugs. A proactive learner who is eager to acquire new skills independently. A team player who enjoys collaborating to find creative solutions. Focused, dedicated, and detail-oriented work ethic. An innovative thinker capable of thinking outside the box. What You ll Learn: The full app development lifecycle from concept to deployment. Mobile app development for both iOS and Android platforms. The art of persistence continuously exploring new ways to solve problems.

Job Title: Critical Project Lead - Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences. Role Overview At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment Key Responsibilities Client Onboarding Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients. Coordinate and delegate tasks effectively across delivery teams during onboarding. Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support. Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust. Collect and analyze client feedback to improve onboarding processes. Managing and Troubleshooting Critical Client Projects Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations. Build and sustain strong relationships with key client decision-makers. Communicate project status clearly to senior management and clients, managing expectations proactively. Develop and implement comprehensive project plans including timelines, milestones, and resource allocation. Identify potential risks early and implement mitigation strategies to prevent escalation. Resolve client escalations promptly and effectively. Track and report project performance metrics to internal and external stakeholders. Requirements and Skills Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments. Solution-oriented mindset with modern managerial skills and creative problem-solving ability. Strong command over finance and accounting concepts with excellent presentation skills. Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally. Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance. Exceptional communication, interpersonal, and negotiation skills. Proven ability to build and maintain relationships across all client levels. Experience in managing client expectations and handling escalations tactfully. Entrepreneurial mindset coupled with a strong work ethic. Excellent analytical, organizational, and time management capabilities. Ability to work both independently and collaboratively within teams. Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management. Qualification : Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)

Manager/Senior Manager Ad Sales (Paytm Money) Location: Mumbai, Maharashtra Department: Paytm Ads Business Team Employment Type: Full-Time | On-Site About Paytm Paytm is India s leading mobile payments and financial services platform, pioneering digital transactions through innovation. With a mission to bring half a billion Indians into the formal economy, we provide seamless financial solutions to millions of users and merchants across the country. About the Role We re seeking an experienced and highly motivated Ad Sales Leader to drive advertising revenue for Paytm Money through the Paytm Ads platform. In this key leadership role, you'll be responsible for identifying new advertising partners, working closely with agencies and brands, and expanding our advertiser base across various verticals. Key Responsibilities Own the full sales cycle: Prospect, pitch, negotiate, and close deals with agencies, advertisers, and brands (from startups to established players). Develop long-term strategic partnerships with key accounts and media agencies to drive consistent revenue growth. Manage and grow existing client relationships by identifying upsell and cross-sell opportunities. Build and execute a robust sales pipeline in line with monthly, quarterly, and annual targets. Coordinate with internal teams (product, marketing, analytics, legal) to align on campaign delivery, account needs, and service-level execution. Advocate for clients and partners, offering creative, data-driven ad solutions and leveraging Paytm s large and diverse user base. Contribute to strategic planning, process improvements, and new monetization ideas to enhance business outcomes. Ensure timely reporting, forecasting, and adherence to SOPs across accounts. Minimum 5+ years of experience in digital ad sales, online marketing, media buying, or ad tech. Demonstrated ability to build strong client relationships and close high-impact deals. Strong understanding of the digital advertising ecosystem, including performance, branding, programmatic, and media buying trends. A proven track record of achieving revenue targets and contributing to organizational growth. Strong communication, negotiation, and analytical skills. Strategic thinker with a solution-first mindset and creative approach to driving results. Ability to manage multiple stakeholders and deliver under pressure in a fast-paced environment. Work with one of India s largest fintech platforms and shape the future of fintech advertising. Engage with a massive user base of 500M+ registered users and 21M+ merchants. Collaborate with top-tier brands and agencies across industries. Be part of a high-impact, data-driven ad tech team driving transformation. Competitive salary, performance-linked incentives, and leadership visibility.

Job Title: Software Engineer (AI/ML) Location: Mumbai Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 2 to 3 years Openings: 3 What You Will Do: Design, develop, and deploy machine learning models and AI-driven solutions. Pre-process and analyze large datasets to derive actionable insights. Implement and optimize deep learning models, including Natural Language Processing (NLP) and computer vision. Develop and fine-tune algorithms for classification, prediction, and recommendation systems. Leverage cloud platforms (AWS, Azure, GCP) for model training and deployment. Optimize ML models for performance, scalability, and real-time inference. Collaborate with data engineers to build efficient data pipelines. Stay updated with the latest AI/ML advancements and integrate best practices into development. Work closely with cross-functional teams to understand business requirements and deliver AI solutions. Qualifications: Experience: 2-3 years in AI/ML development. Technical Skills: Strong programming skills in Python and experience with libraries like TensorFlow, PyTorch, and Scikit-Learn. Hands-on experience in deep learning, NLP, and computer vision. Expertise in handling large datasets and data pre-processing techniques. Experience in deploying ML models using cloud platforms (AWS SageMaker, Azure ML, GCP AI). Solid knowledge of machine learning algorithms, model evaluation, and hyperparameter tuning. Familiarity with database technologies (SQL, NoSQL) and big data frameworks (Spark, Hadoop). Experience in data pre-processing for structured and unstructured data (text, audio, video). Knowledge of document processing, Vision AI, Audio AI, and building AI-driven systems using Langchain and Rasa. Experience building AI chatbots and voicebots. Familiarity with DevOps and CI/CD for cloud platforms (AWS, Azure, GCP). Experience working in Agile SDLC with an iterative development mindset. Strong logical, analytical, and creative thinking, with a passion for problem-solving. Qualification : Any Graduate / Post Graduate

Job Title: Senior Software Engineer (AI/ML) Location: Mumbai Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 4 to 6 years Openings: 2 What You Will Do: Design, develop, and deploy machine learning models and AI-driven solutions. Pre-process and analyze large datasets to extract meaningful insights. Implement and optimize deep learning and NLP models for various applications. Develop and fine-tune algorithms for classification, prediction, and recommendation systems. Leverage cloud platforms (AWS, Azure, GCP) for model training, deployment, and scalability. Optimize ML models for high performance, scalability, and real-time inference. Collaborate with data engineers to build efficient and reliable data pipelines. Stay updated with the latest advancements in AI/ML technologies and best practices. Work closely with cross-functional teams to understand business requirements and deliver AI solutions that address key business challenges. What Qualifications You Will Need: Experience: 4-6 years in AI/ML development, with a focus on building real-world AI systems. Technical Skills: Strong programming skills in Python, with hands-on experience in libraries like TensorFlow, PyTorch, and Scikit-Learn. Proficiency in deep learning, NLP, and computer vision. Expertise in working with large datasets and employing data pre-processing techniques. Experience in deploying machine learning models using cloud platforms (AWS SageMaker, Azure ML, GCP AI). Solid understanding of machine learning algorithms, model evaluation, and hyperparameter tuning. Familiarity with database technologies (SQL, NoSQL) and big data frameworks (Spark, Hadoop). Experience in data pre-processing for both structured and unstructured data (e.g., text, audio, video). Knowledge of document processing, Vision AI, and Audio AI technologies. Experience building AI agentic systems using Langchain and Rasa. Hands-on experience with developing AI chatbots and voicebots. Familiarity with DevOps practices and CI/CD pipelines (AWS, Azure, GCP). Experience working in Agile SDLC with an iterative development mindset. Strong logical, analytical, and creative problem-solving abilities. Qualification : Any Graduate / Post Graduate

Job Title: Tech Lead (AI/ML) Location: Mumbai Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 7 to 10 years Openings: 2 What You Will Do: Lead the design and development of scalable, high-performance AI/ML solutions. Define and implement AI/ML architecture and best practices across the team. Guide and mentor the AI/ML team in model development, optimization, and deployment. Work with large datasets to preprocess, analyze, and extract meaningful insights. Develop and optimize deep learning, NLP, and computer vision models. Architect end-to-end AI/ML pipelines, including data collection, model training, and deployment. Implement MLOps practices for continuous integration, deployment, and monitoring of ML models. Leverage cloud platforms (AWS, Azure, GCP) to deliver scalable AI/ML solutions. Collaborate with cross-functional teams to understand business challenges and deliver impactful AI-driven solutions. Stay abreast of the latest advancements in AI/ML and drive innovation within the team. What Qualifications You Will Need: Experience: 7-10 years in AI/ML development, with hands-on experience in designing and architecting AI/ML solutions. Technical Skills: Strong programming skills in Python. Expertise in deep learning, NLP, computer vision, and recommendation systems. Strong knowledge of data engineering, feature engineering, and automation of data pipelines. Experience in deploying AI/ML models on cloud platforms (AWS, Azure, GCP). Familiarity with big data technologies (Spark, Hadoop) and database management (SQL, NoSQL). Proven ability to build and manage end-to-end production-grade AI services. Strong understanding of AI systems architecture. Ownership of solution quality, including functional, technical, performance, and compliance aspects. Hands-on experience with MLOps practices for continuous integration and deployment of ML models. Focus on leveraging AI to improve business outcomes. Deep interest in staying updated with the latest trends in the AI/ML field. Leadership mindset with the ability to guide and mentor developers. Experience with data pre-processing for structured and unstructured data (text, audio, video). Familiarity with document processing, Vision AI, and Audio AI. Expertise in building AI agentic systems using Langchain and Rasa. Experience with AI chatbots and voicebots. Familiarity with DevOps and CI/CD pipelines on cloud platforms (AWS, Azure, GCP). Experience working in Agile SDLC with an iterative development mindset. Strong logical, analytical, and creative problem-solving skills. Qualification : Any Graduate / Post Graduate

Job Title: Team Lead Business Analyst Location: Mumbai Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 10 - 12 years Openings: 1 What You Will Do: As a Senior Business Analyst in this individual contributor role, you will be responsible for identifying and solving complex business problems through creative, data-driven solutions. Your role will involve: Business Analysis & Solutioning: Analyze clients business needs, identify problems, and propose data-driven solutions that align with organizational goals. Gather and analyze data to understand strategic requirements, guiding the project planning process to ensure a clear understanding of requirements and delivery. Client Interaction & Stakeholder Management: Serve as a key liaison between clients, business partners, and project teams to ensure effective communication and technical solutions. Manage client expectations, track project performance, and ensure high client satisfaction. Documentation & Communication: Develop detailed documentation, including configuration requirements, wireframes, SRS, BRD, and FRD. Communicate business trends and key metrics to stakeholders, ensuring they are informed and aligned with project goals. Leadership & Project Management: Act as a technical lead, guiding the project team and ensuring effective delivery of solutions. Oversee project management activities, ensuring timely delivery and managing project milestones. Presales & Proposal Creation: Create proposals, participate in presales activities, and contribute to securing new business. What Qualifications You Will Need: Experience: 10 to 12 years of experience as a Business Analyst, with a focus on IT services in the US and UK markets. Proven experience in managing business analysis and project management activities in service-based industries. Technical & Business Skills: Strong expertise in gathering and analyzing business requirements, problem-solving, and proposing solutions. Ability to create and manage key documentation, including wireframes, BRD, SRS, and FRD. Excellent understanding of business trends, key metrics, and how to communicate these insights effectively to stakeholders. Client-Facing Skills: Strong experience in managing and maintaining client relationships, ensuring customer satisfaction. Ability to manage client expectations and monitor project performance. Leadership Skills: Experience in leading a team and managing project deliveries. Ability to act as a technical lead, providing direction and guidance to the team. Presales Experience: Ability to create proposals and engage in presales activities. Additional Requirements: Relevant experience in IT service-based industries, particularly with US and UK-based clients. Strong problem-solving, documentation, and communication skills. Ability to handle complex tasks and manage multiple priorities effectively. Qualification : Any Graduate / Post Graduate

About Intugine: Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep. Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs. Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO. Role: We are looking for an experienced Strategic Account Manager who is an outside the box thinker with proven experience, developing creative solutions. You are a people person, with remarkable communication skills and will be working with our existing clients, building and maintaining long term relations with new accounts. Our right fit would be a fast learner who can learn our products inside-out quickly and someone who will be instrumental in the company s growth. Key Responsibilities: Be the primary point of contact, establish and maintain long term relations with the clients. Prepare long-term and short-term goals and account objectives for the team. Estimate and establish cost parameters, budgets, campaigns, and potential ROI. Supervise account management and strategies. Communicate with major clients on a regular basis, handle complaints and suggest solutions with innovative ideas to meet client needs in a timely and effective manner. Propose pricing models based on customer s needs and product usage. Prepare proposals and detailed costing prior to negotiation with clients. Act as the liaison between clients and internal teams for the constant development of new products. Set up presentations with CXO s to discuss technical solutions. Identify gaps in the overall Business and take new initiatives to bridge those gaps. What you ll need: 2-5 years of client-facing experience. Bachelors/Masters Degree from a Tier-1 Institute. Excellent communication and presentation skills and ability to maintain relations with senior executives from the client s side. Ability to understand and the hunger to learn more about technology-based products. A knack to understand technology-based products and explain it in simple terms. Should be analytical, adept at solving critical problems, and handling & prioritizing multiple tasks. Prior experience in a company based in the logistics industry would be preferred. Perks at Intugine: Comprehensive Health Cover - For you Personal Development Budget- Upskill yourself, we ve got the bill Flexible Working Hours - Set your own work hours Open door policy - No to cubicles. Yes to the Open door policy. Generous Parental Leave - Cause work comes second sometimes Documented Equal Pay Policy - Since we re in 2024! Education Assistance - Let us help you soar to new heights Work Autonomy - Enjoy complete ownership over your work Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc. Company Outings - Unwind with teammates. Work can wait. Paid time off - Because your well-being is our priority Qualification : Bachelors/Masters Degree from a Tier-1 Institute.

Job Title: Director of Operations Health Insurance Position Summary As the Director of Operations Health Insurance, you will play a pivotal role in strengthening our presence within Travel Operations by applying your expertise in the insurance and operations domain. You will work closely with senior stakeholders to identify and evaluate strategic partnerships, create long-term business opportunities, and drive operational efficiencies across multiple projects and accounts. This position is for professionals with experience in banking, outbound sales, and insurance operations. Your primary focus will be on managing large teams, optimizing business processes, and contributing to overall company success. Key Responsibilities Leadership & Operations Management: Manage and oversee multiple projects and accounts within the insurance domain, ensuring successful execution and alignment with company goals. Lead and manage over 500 FTEs across different geographies, ensuring operational efficiency and team success. Implement and drive company-approved strategies and monitor their impact across operational activities. Align with stakeholders to set strategic goals and make key decisions that guide day-to-day operations. Provide constructive feedback and support to staff from various departments, ensuring continuous growth and high performance. Performance Evaluation & Improvement: Regularly assess and improve business procedures, aligning them with organizational objectives. Use data and metrics to evaluate performance and identify opportunities for improvement. Introduce policies and procedures to enhance overall performance and operational effectiveness. Ensure the safety and adequacy of work environments and implement necessary improvements. Client Relations & Business Development: Foster strong relationships with corporate clients and high-level decision-makers to create new business opportunities. Perform follow-ups with corporate clients and identify potential areas of growth. Contribute to the development of business strategies to approach prospects and expand market presence. Promote continuous improvement in all operational areas by proposing creative solutions. Financial & Budget Management: Review and manage operational budgets, ensuring financial objectives are met. Oversee manufacturing, purchasing, and sales departments to ensure that each division is reaching goals set by leadership. Forecast and control costs to maintain profitability. Review financial information to adjust operational budgets, supporting profitability and business growth. Collaboration & Cross-Functional Integration: Lead coordination between operations, engineering, technology, and customer service divisions to improve workflow and reduce costs. Communicate new directives, policies, and procedures to managers, ensuring clear understanding and smooth implementation. Act as a liaison between different business functions to ensure seamless operations and collaboration. Strategic Planning & Execution: Establish key metrics, guidelines, and standards to evaluate company efficiency and effectiveness. Analyze business procedures and recommend improvements to enhance operational output. Ensure that policies and procedures are followed and communicated effectively across teams. Qualifications Education: Bachelor s degree or higher (preferred). Experience: 10+ years of experience in the insurance sales industry. 10+ years of BPO (Contact Center, Outsourcing) experience, particularly in the health insurance domain. Proven experience managing large teams (500+ FTE) and overseeing operational activities across multiple projects and locations. Experience in managing financials, including budgeting, P&L management, and margin analysis. Strong background in outbound sales with experience presenting to C-level executives. Proven ability to manage complex operations and achieve business goals. Skills & Attributes: Strong negotiation and business management skills. Exceptional analytical thinking and proactive attitude. Strong written and oral communication skills. Excellent interpersonal skills and teamwork mindset. Ability to work under tight deadlines and manage multiple priorities effectively. Attention to detail and accountability in meeting operational objectives. In-depth knowledge of data analysis, performance, and operational metrics. Additional Attributes: Leadership and organizational skills to inspire and manage teams effectively. Experience in formulating and implementing policies to improve operations. A collaborative mindset with the ability to drive integration across various business functions. Extensive experience presenting and negotiating with senior-level decision-makers, including C-suite executives.

We are looking for a skilled UI Designer with extensive experience in building UI for web applications, mobile applications, websites, and e-commerce systems. Candidate Profile: The selected UI designer would be a part of a team redefining how the internet is used in modern businesses. Excellent UI design skills and knowledge of e-commerce and user interfaces for developed nations. Responsible for creating a sitemap and wireframe, understanding clients business requirements, and estimating the time and effort required. I should have worked on UI designing for web applications, mobile applications, and website designs. Good communication skills. Ability to work as a team player. Exposure to mobile app UI design would be a big plus. Job Description We are designing UI for websites, web applications, and mobile apps. UI Design and visualize SaaS products and custom web systems per the client s aspirations. The UI design produced should not only be aesthetically pleasant it also must be functionally relevant skills in building intuitive and user-friendly navigation are essential. User interface designing for a web-based application & website designs for open source platforms like WordPress and Shopify. Key Skills UX research and strategy, Wireframing and UI prototyping, Interaction design Photoshop, Illustrator, Adobe XD We are looking for people who dare to dream and walk the extra mile. Qualification : Bachelor's degree or equivalent

Meta is seeking a Client Solutions Manager (CSM) to join our Marketing Solutions team - working across India's largest digital marketing platforms, Facebook, Instagram & WhatsApp. The CSM will work with large eCommerce advertisers, who are operating multi-channel, and combine a focus on performance & brand marketing on the Meta platforms. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is AI powered, data-driven and grounded in measurable outcomes to drive help India's leading eCommerce companies achieve their business outcomes. The CSM is responsible to drive ad revenue across Meta platforms, by constructing strong digital marketing plans and using data and analytics to offer consultative advice for India's largest eCommerce companies. Client Solutions Manager, Ecommerce Responsibilities Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers Media Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations) Project Management: Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients Partnering with cross-functional teams in measurement, product, SME's to deliver to client requirements Minimum Qualifications 4+ years of experience in performance marketing and/or account management roles OR Expertise in the eCommerce industry across other business/category/P&L roles Knowledge of online and traditional advertising and/or eCommerce business Analytical skills, experience producing and interpreting data-sets on which to deliver actionable insights, which can be confidently presented to external clients Experiencing developing and managing cross functional partnership as well as client relationships in complex and rapidly evolving environment Experience operating effectively in an ambiguous and unstructured environment to rapidly upskill, prioritize and deliver outcomes Effective and creative problem solving and decision making skills Preferred Qualifications Understanding of Digital Marketing, Technology, and accompanying Meta advertising solutions eCommerce Industry experience Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity and Affirmative Action Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected]. Qualification : 4+ years of experience in performance marketing and/or account management roles OR Expertise in the eCommerce industry across other business/category/P&L roles

Come be part of the creative team at Meta that is leading the industry in new ways to build advertising ideas in the rapidly changing media, mobile and marketing world. As a Creative Strategist on the Creative Shop India team, you ll be an essential team member tasked with transforming the creative output of the most important clients across businesses and clients in India and across the globe. We are looking for someone with deep experience in Brand building, or Performance-driven digital advertising. Experience in CPG, Financial Services, Media and Entertainment will be prioritized. Your background could be Brand Strategist, Strategic Planner, Technologist, or Creative. You should have a strong understanding of how to develop and articulate creative ideas, and how to bring those ideas to life and apply them at scale. The ability to get hands on with our products such as Reels is an advantage. Most of all you should be happy getting your hands dirty making creative work and inspiring others to make their work for our platforms better. This position is based in the Meta India Mumbai office. Creative Strategist (India, Mumbai) Responsibilities Increase the creative sophistication and product adoption through scaled solutions and initiatives. Work closely with sales and cross functional teams to understand the needs of our book of business and develop solutions to address them. Inspires the industry by representing Creative Shop and Meta at events in the market. Contribute to Creative Shop s workstreams and programs through strategy and executional content development at a global level. Own sales relationships within your market and tier of business. Self-motivated and able to work independently. Minimum Qualifications 3 yrs plus of experience in brand marketing/advertising Fluent in English Fluent in all aspects of Facebook, from the massive reach to mobile and video best practices Fluent in all aspects of Instagram, from the creative community to creative excellence Articulate with critique of both strategic approach and aesthetic execution Excellent storytelling, verbal and written communications skills Able to think big and apply that at scale to a wide range of opportunities. Data fluency you are happy getting your hands dirty with data, measurement and you are willing to learn new tools and distill creative and performance data into unique insights Entrepreneurial this team is inventing everyday and it takes tenacity, bravery and the ability to see the big opportunities to thrive Strategic Deep understanding of brand and performance marketing and how to build brilliant strategies across multiple verticals A strong passion for people and desire to uncover consumer behavior, to help our global clients connect with customers in an impactful way Ability to bring ideas to life with Keynote and PowerPoint. Preferred Qualifications Experience with InDesign, Illustrator, Photoshop a plus. Interest and experience working with AI tools and new technologies preferred About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity and Affirmative Action Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Job Role Analyzing reports Client Coordination Increasing business opportunity What you'll be responsible for? Understanding Client/Business Requirements Brainstorming with the Sales and Client on identifying strategies to increase revenue. Delivery of Campaigns on time Analyzing reports and evaluating different performance metrics. Client Servicing. Keeping himself and team up to date on the Latest business trends. Prepare daily activity reports. Ensuring business Goals are met. Need to know how to access MMP platforms like Branch, Appsflyer, Trackier etc... Qualification and other skills Graduate from any Stream. Know how about SQL, Hadoop etc. Must have minimum of 1 year experience in SMS Lead generation or Similar campaigns. Must have Good command over the English, Hindi Language. What you'd have? Proven experience as SRE/Devops with knowledge on Whatsapp and RCS flows. Solid understanding of Redis, Rabbit MQ , Kubernetes and Docker Experience with Python/Shell Scripting Experience with SQL Familiarity with Docker and cloud hosting services like Azure. Good understanding of software development principles and practices, including agile methodologies REST API SQL, Linux Why join us? We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture But the real perks are: Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer. Qualification : Graduate from any Stream.

Customer-Centric Market Research & Customer Success Internship Location: Mumbai Have you ever wondered what customers truly want and what influences their choice of one brand over another? At ePayLater, we go beyond assumptions. We engage directly with real customers, gather first-hand insights from the market, and convert those insights into meaningful product and business impact. This internship offers a unique opportunity to work at the intersection of fintech, market research, and customer success, giving you direct exposure to retailers, distributors, and small businesses. Your insights will actively contribute to how we build, position, and evolve our products. What You ll Work On Understand Customer Behavior: Analyze merchant needs, payment patterns, and digital credit usage. Identify Market Gaps: Discover unmet needs and areas where current solutions fall short. Competitive Insights: Capture customer perceptions of competitors and identify opportunities for differentiation. Customer Acquisition & Onboarding: Introduce potential customers to ePayLater s offerings and support onboarding. Insight Sharing: Convert on-ground conversations into actionable insights for product, sales, and strategy teams. How You ll Do It Conduct one-on-one field visits with merchants and small businesses. Run quick surveys and in-depth interviews. Map competitor offerings and customer sentiment. Participate in focus group discussions where applicable. Prepare daily reports highlighting insights, challenges, and key learnings. What You ll Gain Hands-on exposure to go-to-market strategy, market research, and sales execution. Deep understanding of customer psychology and B2B decision-making. Opportunity to influence real product and customer experience decisions. Internship certification and performance-based recommendation. A whole new perspective on India s retail ecosystem. B-school students or graduates interested in sales, marketing, market research, or customer strategy. Self-driven individuals comfortable working in dynamic, on-ground environments. Strong communicators who enjoy interacting with people. Curious thinkers who ask the right questions and dig deep for insights.

Operations Executive Location: Mumbai Job Type: Full-Time Department: Operations About the Role Eshopbox is seeking an efficient and detail-oriented Operations Executive to support our management team and ensure smooth daily business operations. In this role, you ll work closely with management to provide timely data and operational insights that contribute to the success of our e-commerce activities. Key Responsibilities Oversee and manage online business operations across various e-commerce platforms. Track and maintain daily marketplace settlements, ensuring accurate record-keeping. Prepare and analyze Daily, Weekly, and Monthly MIS reports on orders and returns. Generate and distribute management reports in a timely and accurate manner. Provide detailed reporting and analytical support to the management team. Handle website refunds and ensure all related operations run smoothly. Manage website collections and generate corresponding MIS reports. Analyze data to derive actionable insights and publish reports accordingly. What You ll Need 1-2 years of relevant experience as an Operations Executive, E-commerce Executive, or in a similar role. Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Formulas, and Commands). Strong interpersonal and analytical skills. Excellent verbal and written communication skills. Ability to solve problems efficiently and ensure operational excellence. High attention to detail and strong organizational skills. A Bachelor s degree or equivalent qualification. Qualification : A Bachelors degree or equivalent qualification

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Designation: Senior Engineer Location: Mumbai Department: R&D Qualification: B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication Experience: 5+ years (exclusively in Electronics Design & Development) Required Skills & Expertise Practical hands-on experience with: Operational Amplifiers (OpAmp) and their applications. DC-DC converters, Low Dropout Regulators (LDOs), thermal calculations, and heatsink selection. Relays and their applications. Diodes, MOSFETs, BJTs, Optocouplers and their real-world usage. Protection devices such as MOV and TVS. Microcontrollers and pin mapping. Communication protocols including CAN, SPI, I2C, Parallel, RS232, RS485, Ethernet, USB. Switch Mode Power Supply (SMPS) design and PCB layout guidelines. EMI/EMC design and testing. Job Description & Responsibilities The candidate will own the product development lifecycle from initial specification through design, validation, and final production, including documentation at every stage: Design & Development Design and implement low-power analog circuits (op-amps, filters, power circuits, BJTs, FETs) and digital circuits (logic gates, microcontrollers, memories). Draft specifications, plan design architecture, create circuit schematics, select components, prepare BOMs, and coordinate procurement. Simulation & Analysis Perform circuit tolerance analysis using Excel, Spice-based Monte-Carlo simulations, TINA, or equivalent tools. Compliance & Standards Design and develop products compliant with hazardous location standards and railway safety standards (IEC, EN, UL, CE), focusing on intrinsic safety, functional safety, and EMI/EMC requirements. Testing & Validation Bring up PCB assemblies and develop low-level hardware test plans to verify design functionality. Debug hardware using oscilloscopes, digital multimeters (DMMs), logic analyzers, and other test equipment. Generate detailed test plans and reports for electrical and environmental compliance tests. Production Support Assist in prototype fabrication including procurement, build processes, and testing. Analyze and modify designs for end-of-life (EOL) considerations, manufacturing feedback, or customer issues. Documentation Document design processes, testing procedures, validation results, and create jigs or fixtures for validation purposes. Additional Expectations Collaborate effectively with cross-functional teams including manufacturing, procurement, and quality assurance. Drive continuous improvement by troubleshooting and resolving design and production issues. Ensure design practices align with company policies and industry best practices for quality and reliability. Qualification : B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication