Credit Card Acquisition Jobs in Bengaluru

Product Manager Payments Location: Bengaluru Work Type: Full Time Experience: 2 6 years About Tazapay Tazapay is a leading fintech platform for cross-border businesses. We provide local and global collections, holding, and payouts across multiple markets. As we expand into the digital asset ecosystem, we are building comprehensive crypto and stablecoin payment solutions to meet the growing demand for blockchain-based cross-border transactions. About the Team At Tazapay, product development is highly collaborative, involving engineering, design, partnerships, legal, risk, operations, and go-to-market teams. The cross-border payment platform team owns the core features of Tazapay s Payment Platform, including Payins, Payouts, and crypto/stablecoin infrastructure. Role Overview As Product Manager Payments, you will lead the design, development, and launch of global payment rails across both traditional and crypto/stablecoin systems. You will ensure enterprises can successfully build and operate payment operations using Tazapay s platform, bridging fiat and digital asset ecosystems. Key Responsibilities Design and launch crypto/stablecoin payment flows, including digital wallet integrations, stablecoin/blockchain settlements, and multi-chain payment solutions. Drive feature development and market launches for stablecoins like USDC, USDT, and emerging stablecoins across blockchains such as Ethereum, Polygon, and Solana. Collaborate closely with engineering, legal, sales, support, and compliance teams throughout the product lifecycle to deliver seamless payment experiences. Integrate traditional banking rails with crypto payment options, providing merchants with unified access across all payment types. Navigate and ensure compliance with global crypto regulations, working with legal and compliance teams on AML/KYC, licensing, and emerging regulatory requirements. Use a data-driven approach to analyze blockchain transactions, payment metrics, and user behavior to optimize product performance. Who You Are Minimum Requirements 2 6 years of product management experience, with at least 2 years in fast-paced fintech or crypto startups. Hands-on experience with crypto/blockchain integrations, stablecoins, wallet connectivity, smart contracts, or digital asset payment systems. Deep understanding of stablecoin ecosystems (USDC, USDT, DAI, and algorithmic stablecoins) and their underlying mechanisms. Expertise in financial API design with experience in both traditional and blockchain/crypto API integrations. Strong technical understanding of blockchain fundamentals: transaction lifecycles, gas optimization, multi-chain architecture, and consensus mechanisms. Knowledge of crypto compliance requirements and emerging global regulatory frameworks (AML/KYC, licensing, etc.). Analytical mindset with ability to leverage blockchain and payment data to drive product decisions. Preferred Qualifications Degree in Computer Science, Engineering, Finance, or related field, with blockchain coursework or certifications. Proven track record of launching successful crypto/stablecoin payment products or features at scale. Hands-on experience with major blockchain networks, ecosystems, development tools, and integration patterns. Experience collaborating with crypto exchanges, wallet providers, or blockchain infrastructure companies. Qualification : Degree in Computer Science, Engineering, Finance, or related field, with blockchain coursework or certifications

Position: Head of Strategy and Finance Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is a cross-border neo-bank empowering global citizens, migrants, and nomads to access financial products and credit seamlessly across countries. By leveraging home-country credit scores, Zolve provides financial freedom to pursue ambitions without geographical constraints. Our offerings include checking accounts, credit cards, remittances, insurance, and loans. As we expand across geographies, product lines, and customer segments, we are seeking a dynamic Head of Strategy and Finance to shape the company s financial vision and strategic roadmap. Role Overview The Head of Strategic Finance will operate at the intersection of finance, strategy, and operations, ensuring **capital efficiency, profitability, and data-driven growth**. This leadership role partners closely with founders and the executive team to balance immediate execution with long-term strategic initiatives in a fast-growing, global fintech environment. Key Responsibilities Financial Planning & Analysis (FP&A) Lead **budgeting, forecasting, and scenario modeling** to provide actionable insights for business decisions. Monitor **unit economics, ROI, and profitability** in collaboration with product, growth, and business teams. Strategy & Business Leadership Lead strategic projects, including new product evaluations, **cross-border expansion, investments, and potential M&A opportunities**. Provide **data-driven recommendations** to guide operational and strategic initiatives. Investor Relations & Governance Manage relationships with investors and provide clear, **insightful board reporting**. Translate complex financial data into coherent narratives for stakeholders. Team Leadership & Development Build, mentor, and lead a **high-performing finance and strategy team**. Foster a culture of **analytical rigor, ownership, and collaboration** across functions. Compliance & Risk Management Ensure timely statutory, internal, and audit compliance across entities. Maintain operational agility while adhering to regulatory requirements. Qualifications Education: CA / CPA / MBA (preferably from a Tier-1 institute). Experience: **10 15 years post-qualification** in strategic finance, FP&A, or similar roles. Experience in **fintech, cross-border banking, or high-growth startups** is highly desirable. Proven expertise in **financial leadership, strategic planning, capital management, and investor relations**. Hands-on experience with **fundraising, M&A, or cross-border financial operations** is a strong advantage. Skills & Competencies: Strong **analytical, communication, and leadership skills**. Comfortable operating in a **fast-paced, cross-geography environment**. Ability to balance **long-term strategic vision with short-term execution demands**. Qualification : CA / CPA / MBA (preferably from a Tier-1 institute)

Position: Product Manager Growth Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is the world s first **cross-border neo-bank**, enabling migrants and global citizens to access financial products such as credit, checking accounts, insurance, and loans based on their home-country credit score. By breaking geographical barriers, Zolve empowers users to navigate the world freely, offering seamless access to financial services across countries. As we continue to expand, we are looking for a strategic Growth Product Manager to drive initiatives that scale **user acquisition, engagement, and retention**. Role Overview The Growth Product Manager will lead **product-led growth** initiatives, leveraging data, experiments, and cross-functional collaboration to scale impactful features. This role requires a strategic thinker with hands-on execution skills, capable of **optimizing product funnels**, improving retention, and driving measurable growth. Key Responsibilities Growth Strategy & Execution Define and own the growth strategy across **acquisition, engagement, and retention**. Identify and prioritize high-leverage growth opportunities using analytics, user research, and market insights. Track industry shifts, competitor moves, and emerging technologies to infuse fresh ideas. Product Optimization Design and optimize **growth levers**, including onboarding funnels, referral programs, cross-sell/upsell flows, and engagement loops. Run **A/B and multivariate experiments**, deriving insights to boost conversion, reduce churn, and scale adoption. Elevate product thinking internally through PRD reviews, assumption challenges, and growth metric refinement. Metrics & Analytics Own critical **KPIs** such as **activation, retention, DAU/MAU, LTV, and ARPU**. Turn quantitative and qualitative insights into actionable strategies to improve product performance. Cross-Functional Leadership Collaborate with engineering, design, marketing, and executive teams to align growth initiatives with company objectives. Communicate effectively, presenting **data-driven business cases** and influencing stakeholders across levels. Qualifications Education: Bachelor s or Master s degree in Marketing, Business Administration, or related field. Certifications in Google Ads, Facebook Blueprint, or similar are a plus. Experience: **6 8 years of Product Management experience** with a strong growth focus, ideally in **fintech, consumer tech, or data-driven startups**. Proven track record of launching, scaling, and optimizing products with measurable growth outcomes. Hands-on experience with **A/B testing and analytics tools (SQL, Mixpanel, Amplitude, GA, etc.)**. Strong understanding of fintech business models, growth metrics, and regulatory dynamics. Skills & Competencies: Exceptional **problem-solving, prioritization, and execution skills**. Ability to influence and align cross-functional teams, from engineers to executives. Excellent communication skills, with the ability to craft and present compelling business cases. **Entrepreneurial mindset** with high ownership, bias for action, and comfort in fast-paced environments. Qualification : Bachelors or Masters degree in Marketing, Business Administration, or related field

Senior Product Designer Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just another fintech startup we re building the world s first cross-border neobank that empowers global citizens to access credit and financial services in a new country using their existing credit history from their home country. Whether it s checking accounts, credit cards, remittances, loans, or insurance, Zolve removes financial borders so people can move freely and achieve their dreams anywhere in the world. As we scale into new geographies and launch new product lines, we re looking for a Senior Product Designer to join our mission and help shape the future of global financial experiences. About the Role As a Senior Product Designer at Zolve, you will be responsible for driving design strategy and execution across our digital products. From ideation to launch, you ll create seamless and delightful user experiences for a diverse, global audience. This is a high-impact role that requires strong UX/UI expertise, cross-functional collaboration, and a passion for solving complex problems in the fintech space. Key Responsibilities Design Leadership Own the end-to-end design process from user research, journey mapping, and wireframing to high-fidelity UI and prototyping Establish and maintain a long-term vision for design that aligns with product and business goals User-Centered Design Conduct user research, usability testing, and market analysis to deeply understand customer needs across regions Translate insights into intuitive, elegant, and scalable designs Collaboration & Mentorship Work closely with product managers, developers, and business stakeholders to build and ship impactful products Mentor junior designers and foster a collaborative, creative, and feedback-driven design culture Design Systems & Consistency Build, maintain, and scale robust design systems and style guides to ensure consistent UX/UI across platforms Problem Solving Tackle complex design challenges using a balanced approach of creativity, data, and empathy Iterate quickly based on feedback and changing requirements Who You Are Qualifications Bachelor's degree in Design, HCI, Interaction Design, or related field (Master s degree is a plus) 6 10 years of product design experience, with a strong portfolio demonstrating UX/UI skills Previous experience in fast-paced startups or fintech is a strong advantage Design & Technical Skills Proficient in design and prototyping tools like Figma, Sketch, Adobe XD, or InVision Strong understanding of UX principles, interaction design, and mobile-first design Familiarity with HTML/CSS/JavaScript (optional but a plus) Soft Skills Strong communication and storytelling abilities Excellent organizational and multitasking skills Passionate about design systems, user advocacy, and continuous improvement Shape the future of cross-border banking with a high-impact product Collaborate with talented, passionate, and mission-driven individuals Work on global problems with real human impact Fast-paced, agile, and meritocratic environment Qualification : Bachelor's degree in Design, HCI, Interaction Design, or related field (Masters degree is a plus)

Business Analyst Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We're not just a fintech company we're reimagining global finance. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in their new country based on their home country credit profile. With products like checking accounts, credit cards, loans, remittances, and insurance, Zolve is eliminating borders in banking helping people be financially free and pursue their ambitions wherever they are. As we expand into new geographies and product lines, we re looking for a Business Analyst to help us drive data-backed decisions and create meaningful impact across our business. About the Role As a Business Analyst at Zolve, you ll act as a critical link between business stakeholders and technical teams. Your role will involve analyzing complex data, generating insights, and presenting actionable recommendations that support decision-making across the organization. You ll collaborate cross-functionally with product, growth, engineering, and leadership teams to shape the future of our cross-border financial solutions. Key Responsibilities Data Analysis & Insights Query, manipulate, and analyze large datasets using SQL and Python Identify trends, patterns, and anomalies to uncover business opportunities and risks Deliver actionable insights that influence product, growth, and strategy decisions Data Visualization & Storytelling Translate data into compelling narratives through dashboards, reports, and visualizations Build and maintain dashboards using tools like Tableau, Power BI, Metabase, etc. Stakeholder Collaboration Work closely with business, product, and engineering teams to gather requirements and define analytical solutions Communicate findings clearly and effectively to both technical and non-technical audiences Data Quality & Governance Ensure the accuracy, integrity, and consistency of data through validation and quality checks Partner with data engineering to improve data infrastructure and reporting capabilities Integration & Automation Build and maintain scripts to integrate data between internal systems and third-party platforms Support automation of recurring reporting and analytics processes Qualifications Education & Experience Bachelor's degree in a relevant field (Engineering, Mathematics, Economics, Business, etc.) 3+ years of experience as a Business Analyst, Data Analyst, or in a similar analytical role Technical Skills Strong proficiency in SQL and Python for data extraction and analysis Advanced Excel skills including pivot tables, lookups, and complex formulas Experience with data visualization tools such as Tableau, Power BI, or Metabase Preferred Qualifications Experience in data modeling and database design Exposure to statistical methods and predictive analytics Domain experience in fintech, e-commerce, or healthcare is a plus What You'll Love at Zolve Mission-driven work that makes a global impact Fast-paced, startup environment with real ownership and responsibility Collaborate with smart, ambitious, and kind teammates Opportunity to grow with a rapidly expanding fintech company Qualification : Bachelor's degree in a relevant field (Engineering, Mathematics, Economics, Business, etc)

Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field

Associate Product Manager UX Job Type: Full-Time Category: Product Management Location: Bangalore About Bright Bright is a fast-growing consumer fintech company on a mission to help Americans eliminate debt and build brighter financial futures. Using advanced data science and machine learning, Bright offers a powerful mobile platform that automates debt management and financial planning. With features like automated debt paydown, credit score improvement, refinancing, and smart budgeting tools, Bright supports users across credit cards, student loans, and auto loans. Backed by top-tier investors including Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $90M in equity and debt funding. With 300,000+ users and 100,000+ positive reviews, Bright is one of the top emerging fintechs in the U.S. We re building the first global-scale Consumer Tech company from India designed for impact in the U.S. and beyond. About the Role As an Associate Product Manager UX, you will collaborate with Design, Engineering, Business, and Product teams to enhance the user experience across our key products: Bright Debt Manager, Bright Smart Account, and Bright Credit Accounts. Your focus will be on crafting seamless, intuitive, and intelligent user journeys that drive engagement and retention. Key Responsibilities Develop deep user insights through research, data analysis, and interviews. Define user personas and map detailed user journeys across key product touchpoints. Create wireframes and UX flows for onboarding, in-app interactions, notifications, and payment experiences. Collaborate with designers and engineers to translate concepts into high-fidelity UI. Maintain documentation of UX decisions across multiple Bright products and user experiences. Benchmark Bright s UX against leading consumer and fintech platforms. Define and track UX quality metrics to inform business and product decisions. What You ll Bring 2 4 years of experience in B2C Product, UX Design, or User Research roles. Strong understanding of product design principles and user-centered thinking. Proven ability to empathize with users and uncover usability pain points. Solid wireframing and prototyping skills (Figma, Sketch, or similar tools). Ability to work closely with UI designers to bring concepts to life. Bonus: Familiarity with front-end technologies (HTML, CSS, JavaScript frameworks). Experience at a high-growth consumer startup is a plus. What You ll Get The opportunity to join a world-class team building a global fintech brand. A culture that values ownership, inclusion, and innovation. Competitive compensation, including salary and stock options. A high-growth environment where your work directly impacts real users. Join us in building the future of consumer finance smart, data-driven, and user-first.

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Job Title: Manager - Data Analytics, Credit Card Portfolios Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company empowering banks and fintechs to build the future of financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform Zeta Tachyon is a cloud-native, fully API-enabled banking stack powering issuance, processing, lending, core banking, fraud & risk, and more. Over 20 million cards have been issued globally through our platform. With 1,700+ employees across the US, EMEA, and Asia and 70%+ in R&D, Zeta is backed by SoftBank, Mastercard, and others, having raised $330M at a $2B valuation in 2025. We work with leading banks and fintechs worldwide to transform multi-million card portfolios. Role Overview: We are looking for a strategic and experienced Manager - Data Analytics to lead business intelligence and enterprise reporting for global fintech portfolios including Credit Cards, Deposits, and other financial products. This role involves managing a team of analysts, leveraging multiple data lakes and warehouses, and building a scalable, comprehensive reporting framework for diverse markets including the US, UK, and India. Key Responsibilities: Enterprise Reporting & Data Architecture: Design and maintain end-to-end reporting across the customer lifecycle: acquisition, activation, usage, delinquency, collections, retention, operations, and support. Deliver accurate analysis of key financial KPIs: revenue, profitability, credit risk, defaults, acquisition cost. Build dashboards, self-service BI tools, and automated pipelines using Apache Superset, Metabase, Tableau. Optimize data storage and reporting for scalability and cost-efficiency. Data Integration & Analytics Execution: Collaborate with vendors and internal engineering to integrate data from credit bureaus, open banking, core banking, card and payment processors, loan origination, CCaaS, and aggregators into a centralized Data Lake. Business Intelligence & Growth: Lead analytics projects to uncover user behavior, optimize acquisition channels, underwriting, and portfolio performance via segmentation, cohort, and funnel analyses. Partner with Product and Marketing teams to evaluate experiments (A/B testing) and guide roadmap decisions. Leadership: Build, mentor, and lead a high-performing team of BI analysts and data visualization experts. Data Governance: Establish and enforce data governance best practices, ensuring compliance and data security. Skills & Experience: Expert in BI tools such as Apache Superset, Metabase, Tableau; strong SQL skills. Familiarity with cloud data platforms like Snowflake, Redshift, BigQuery. Deep knowledge of credit and fintech KPIs: acquisition, credit decisioning, delinquency, repayment, charge-offs, profitability, RoA, CLTV, etc. Proven leadership experience managing analytics teams and scaling reporting infrastructures. Excellent communication skills with the ability to translate complex data into business strategies. Knowledge of data governance, privacy, and security in financial services. Qualifications: 10+ years in Business Intelligence/Analytics with 3+ years in the credit card industry. 3+ years managing teams of analysts or data professionals. Bachelor s degree in Computer Science, Engineering, Statistics, or a related field. Equal Opportunity: Zeta celebrates diversity and is an equal opportunity employer. We are committed to fostering an inclusive environment and encourage candidates from all backgrounds to apply. Qualification : Bachelors degree in Computer Science, Engineering, Statistics, or a related field

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Job Title: Manager, Distribution Partnerships Location: Bengaluru, India Employment Type: Full-time We re a rocketship: with $130M+ revenue, presence in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in travel and we re just getting started. With $60M+ raised from top investors, we re building a durable company to transform how people discover real-world experiences. The foundation is strong, the momentum real, and the opportunity huge. We ve proven our model, reached profitability, and now the growth curve is steep. If you want to join a fast-growing company where your impact is visible and meaningful, this is the time. Our Culture Reinventing travel isn t easy, but that s the fun part. We care deeply about ownership, craft, and impact. If you re a builder who loves solving tough problems and making an impact, you ll feel right at home. About the Role As **Manager, Distribution Partnerships**, you ll be key to driving Headout s global growth by expanding our B2B distribution network. Reporting to the VP of Growth & Strategy, you ll develop and manage strategic partnerships with banks, financial institutions, OTAs, airlines, and travel wholesalers. Your mission: maximize sales, boost brand presence, and unlock new revenue opportunities worldwide. You ll leverage your existing network and build new relationships, becoming a vital face of Headout in the industry. Commercial Partnership Development: Own your acquisition pipeline and proactively grow Headout s distribution with new strategic partners. Key Account Management: Build and nurture trust-based relationships, empowering partners with the right tools to accelerate their growth. Performance Analysis & Optimization: Track partner performance, analyze trends, and recommend strategies to boost revenue. Collaborative Brand Building: Work with regional teams to grow revenue and enhance brand awareness globally. Contracting & Negotiation: Review and negotiate contracts to maximize revenue and growth potential. Budget & Revenue Management: Collaborate with partners on strategic campaigns, set revenue targets, and drive mutual success. Cross-Functional Collaboration: Work closely with product, engineering, marketing, finance, and operations to scale the distribution business. What You Bring 4 8 years of strategic sales experience, especially with mid-level and enterprise clients. Proven track record closing deals and scaling partnerships that drive growth. Expertise managing leads, negotiations, and partnership communications end-to-end. Strong market intelligence skills, with the ability to analyze competitors, pricing, and customer preferences. Proficiency with CRM tools and sales analytics platforms. Problem-solving mindset: innovative, first-principles thinker who challenges the status quo. Comfort with ambiguity: thrives in fast-moving, startup environments. Accountability: you lead outcomes, hit goals, and excel in team settings. Relentlessness: you roll up your sleeves and do what it takes to succeed. Bonus Points Experience scaling sales or business development at a startup.

Job Title: Business Analyst Associate Location: Bengaluru Experience Required: 8+ years Education: BE/B.Tech/MBA Domain Knowledge: BFSI (Banking, Financial Services, and Insurance) Certifications: Certification in Business Analysis (e.g., CBAP, PMI-PBA) Notice Period: Less than 60 days Job Overview: As a Business Analyst Associate, you will support the analysis and design phases of projects by collaborating with business stakeholders to understand their needs and translate them into actionable solutions. Your role will focus on the pre-initiation, initiation, and design stages, working closely with business and technical teams. You will help validate solutions, support User Acceptance Testing (UAT), and drive change adoption for CLIENT programs and projects. Key Responsibilities: Requirement Elicitation Engage with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements. Conduct interviews, workshops, focus groups, surveys, and observations to document stakeholder needs. Utilize various elicitation techniques like brainstorming, document analysis, and prototyping to uncover business requirements. Requirement Analysis Analyze and prioritize business requirements to ensure alignment with business objectives and project goals. Break down high-level business and user requirements into functional and non-functional requirements. Identify gaps, inconsistencies, and conflicts in requirements and collaborate with stakeholders to resolve them. Documentation Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams. Maintain clear and concise documentation for ease of understanding and accessibility to all stakeholders. Stakeholder Communication Act as a liaison between business stakeholders and technical teams to ensure effective communication and a shared understanding of requirements. Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations. Solution Design & Implementation Collaborate with development teams to translate business requirements into functional specifications and technical requirements. Participate in designing and implementing solutions that meet business needs and improve operational efficiency. Provide input during design reviews to ensure solutions align with business requirements. Testing and Quality Assurance Develop and execute test plans, test cases, and test scripts to ensure that solutions meet business requirements and are defect-free. Conduct User Acceptance Testing (UAT), gather feedback, and refine solutions accordingly. Document and communicate test results to stakeholders. Data Analysis & Reporting Perform data analysis to support business decisions and provide actionable insights. Create and maintain dashboards, reports, and visualizations to track KPIs and project progress. Project Management Support Manage project timelines, deliverables, and resources to ensure successful project completion. Monitor and report on project progress, including risks, issues, and changes. Coordinate with project managers to ensure alignment with project plans and schedules. Continuous Improvement Identify opportunities for process improvements and recommend solutions to enhance business performance. Promote a culture of continuous improvement and innovation within the team and organization. Stay updated on industry trends and best practices to drive business improvements. Training & Support Provide ongoing support and training to stakeholders on new systems, processes, and tools. Develop training materials and conduct sessions to ensure successful adoption of solutions. Act as a point of contact for post-implementation support and troubleshooting. Industry and Domain Knowledge Stay updated on industry trends, regulatory changes, and best practices related to BFSI. Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements. Domain Expertise Required: You should have experience in the following areas of Banking Operations: Wealth and Private Banking (Retail Banking) Retail lending and investing concepts Mortgage and credit card processes Contact Center Optimization (IVR, browser changes under digital channels) Branch optimization Payments International Payment Systems and Open-Banking API-driven payments End-to-End payment lifecycle experience Corporate payments, cash management, real-time/immediate payments ISO 20022 migration experience Investment and Commercial Banking (CMB) Corporate and cash management core products and services Trade operations, market liquidity, and capital flow Knowledge of regulatory issues and Automated Data Flow projects (e.g., RBI automated reporting systems) Skills & Qualifications: Educational Background: Master s degree in Business Administration or related field. Certifications: CBAP, PMI-PBA, or other relevant business analysis certifications. Technical Knowledge: Strong understanding of the Software Development Life Cycle (SDLC) and technical project management. Data Analysis Tools: Experience with tools like Excel, SQL, or Tableau for data analysis and visualization. Project Management Methodologies: Familiarity with Agile or Waterfall methodologies. Domain Expertise: Experience in Banking and Financial Services (BFSI), particularly in leading or participating in end-to-end digital transformation programs in Agile environments. Additional Expertise for Specific Projects: For Market Business Analysis (BA), the focus will be on analyzing business challenges and identifying requirements for digitization, especially in Agile environments (CSM certified, SAFe methodology). You will manage backlogs, engage stakeholders, and support market adoption efforts. For Digital Business Analysis (BA), you will collaborate with technology teams to ensure the solutions meet business needs. You'll work w...

Job Title: Cash Application Analyst Job Summary We are looking for an experienced Cash Application Analyst to manage and optimize the cash application process at our tech company, which operates on a usage-based billing model. The ideal candidate will ensure the accurate and timely application of customer payments to invoices, contribute to efficient cash flow management, and collaborate with key stakeholders to enhance processes. This role requires a meticulous professional with strong analytical skills, experience in high-volume cash application environments, and an ability to navigate in a fast-paced environment. This position will be catering to the US (EST) timezone. The Impact You Will Have Oversee the daily cash application process, ensuring customer payments are accurately and promptly applied to invoices. Monitor and reconcile incoming payments across multiple payment channels, including ACH, wire transfers, credit card transactions, and checks. Collaborate closely with the billing and collections teams to resolve discrepancies and support seamless end-to-end cash management. Develop and implement cash application policies and procedures that align with the unique aspects of a usage-based billing system. Identify and address payment discrepancies, customer account issues, and unapplied cash, facilitating timely resolutions. Maintain and update comprehensive documentation of cash application processes and customer payment records. Generate reports on cash application metrics, providing actionable insights to senior finance leadership. Participate in system enhancements and software implementations to improve cash application automation and efficiency. Liaise with the customer support team to handle customer inquiries related to payments and account reconciliations. Drive continuous process improvements and leverage technology to enhance accuracy, reduce processing times, and streamline operations. Ensure compliance with company policies and relevant financial regulations. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 4 years of experience in cash application, accounts receivable, or related financial operations. Strong understanding of usage-based billing models and associated financial processes. Excellent attention to detail and problem-solving skills. Proficiency with ERP systems and payment processing platforms; experience with NetSuite and Salesforce is a plus. Strong analytical skills with the ability to interpret data and generate reports. Effective communication and interpersonal skills for collaboration with cross-functional teams. Operate in a fast-paced environment with tight deadlines. Ability to adapt to evolving business needs and drive change management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

At Jupiter, we understand that money is more than just a subject it s a part of life that evokes emotions. Our mission is to help people improve their relationship with money. As a modern financial services platform, we leverage technology to offer seamless and user-friendly products across banking, loans, and investments. From savings accounts and credit cards to investments and payments, everything is made simple and accessible on Jupiter. We also help users cut through the jargon, offer smart insights based on their spending habits, and provide innovative features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, a visionary entrepreneur best known for Citrus Pay, Jupiter s journey began with a powerful idea: to revolutionize personal finance by providing a customer-centric experience. Our journey kicked off with a waitlist of 100,000 eager users, and in just 10 months, we reached 1 million users. Today, we proudly serve over 2.8 million happy users. Our Insights feature automatically tracks spending, even on external savings accounts. Our Edge CSB Bank RuPay credit card is loved for its transparent design and rewarding experience. Our No-Penalty SIP and Daily SIP at just Rs 10 have been instrumental in scaling our investments business, with over 100,000 users investing to fulfill their financial aspirations. With cutting-edge technology, data analytics, and a diverse team of creative thinkers and industry experts, we continue to build a more accessible, transparent, and inclusive financial ecosystem. Now, we are looking for like-minded individuals to join our growing team. Who We re Looking For We are seeking a Credit Card Acquisition/Sales Manager who has deep expertise in driving credit card sales through digital channels. This high-impact role is an individual contributor position responsible for meeting aggressive sales targets through digital partnerships, assisted digital sales, and direct outreach. The ideal candidate should have proven experience in driving high-volume credit card issuance and a thorough understanding of the credit approval and onboarding process. Roles and Responsibilities Sales Target Ownership: Own and deliver monthly/quarterly credit card sales targets through digital sales channels. High-Quality Acquisitions: Drive quality credit card acquisitions via: Digital Aggregator Partnerships: Collaborate with fintech companies, NBFCs, and aggregators to distribute credit cards. B2B & Corporate Alliances: Lead credit card issuance through employer partnerships and business tie-ups. Assisted Digital Sales Models: Engage potential customers with guided sales processes to improve conversions. Key Metrics Management: Meet and exceed key sales metrics such as new credit card issuance, lead-to-conversion rates, etc. Onboarding and Activation: Work closely with the credit, risk, and operations teams to ensure seamless onboarding and activation. Funnel Optimization: Analyze drop-offs in the digital sales funnel and implement strategies to improve conversion rates. Performance Tracking: Monitor performance data on a daily/weekly basis, identify gaps, and improve sales processes. Compliance Management: Ensure compliance with regulatory guidelines, credit risk policies, and fraud prevention measures. What s Needed for This Role Experience: 7-12 years of experience in credit card sales/acquisition, with a focus on digital sales channels. Sales Performance: Proven ability to hit and exceed aggressive sales targets in a high-volume, digital-first environment. Partnership and Alliances: Experience with digital partnerships, assisted digital sales models, and corporate alliances. Credit and Onboarding Knowledge: Strong understanding of underwriting criteria, digital KYC, and approval workflows. Sales Tools Proficiency: Hands-on experience with CRM systems, lead management tools, and digital sales tracking. Data-Driven Approach: Analytical mindset with a data-driven approach to improving sales efficiency and conversion rates. Independence and Drive: Ability to work independently and drive high-quality acquisitions without direct team management. Why You Should Work With Us Ownership Mentality: We value individuals who behave like owners taking full ownership of their projects and seeing them through to completion. Customer-Centric Problem-Solving: We thrive on tackling meaningful challenges by understanding pain points and creating intuitive, delightful customer experiences. Healthy Conflict & Commitment: We value individuals who engage in healthy conflict and commit fully to decisions once they re made. Relentless Excellence: We continuously set higher standards and are always seeking growth and improvement. If you re driven by continuous learning and want to be part of an environment that challenges you, Jupiter is the place to be.

At Jupiter, we understand that money isn t just a subject it s a part of life that triggers a wide range of emotions. Our mission is to help people improve their relationship with money. As a financial services platform, we use technology to offer user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit cards, investments, or payments, it s all on Jupiter. We simplify complex banking jargon, offer intelligent insights based on spending habits, and provide users with innovative tools to make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, best known for creating Citrus Pay, Jupiter was born from a simple idea: to create a modern, customer-first experience for managing money. In 2021, when we launched, we had a waitlist of 100,000 eager users, and within just 10 months, we grew to 1 million users. Today, we proudly serve 2.8 million+ happy customers. Our Insights feature automatically tracks and categorizes spending, even across external savings accounts. Our Edge CSB Bank RuPay credit card is loved for its transparent design and rewarding experience. And our No-Penalty SIP and Daily SIP at Rs 10 have made investing accessible to over 100,000 users. We embrace cutting-edge technology, data analytics, and a diverse, talented team that shares our vision of a more accessible, transparent, and inclusive financial ecosystem. Now, we re looking for passionate individuals to join us on this exciting journey. Who We're Looking For We re seeking a Performance Marketing Associate / Associate Manager to drive user acquisition and engagement through paid digital channels. If you re passionate about performance marketing, data-driven decisions, and campaign optimization, this is the role for you! Depending on experience, you will either lead execution or own the end-to-end campaign strategy. Roles and Responsibilities Campaign Strategy & Execution: Plan, set up, and optimize paid campaigns across Google Ads (Search, Display, YouTube), Meta, Programmatic, and other acquisition channels. Budget & Performance Management: Allocate and optimize marketing budgets to maximize ROI and improve Customer Acquisition Cost (CAC) efficiency. Data & Analytics: Monitor campaign performance using Google Analytics, Ads Manager, and internal tools, and generate insights to improve KPIs. Experimentation & Optimization: Conduct A/B tests on creatives, audiences, and bidding strategies to ensure continuous campaign improvement. Collaboration: Work closely with the Product, Brand, Content, and Design teams to align marketing efforts with business objectives. Reporting & Insights: Track performance metrics, identify trends, and recommend improvements to drive growth and efficiency. What s Needed for This Role Experience: 1-3+ years of performance marketing experience (either in-house or at an agency), depending on the role level. Technical Expertise: Hands-on experience running and optimizing campaigns across Google Ads, Meta Ads, Affiliates, and Programmatic channels. Analytical Skills: Strong analytical skills with experience in tools like Google Analytics, Facebook Ads Manager, and campaign tracking platforms. Data-Driven: Ability to analyze large datasets and translate them into actionable marketing insights. Optimization Expertise: Experience in A/B testing, audience segmentation, and conversion rate optimization (CRO). Bonus: Prior experience in FinTech, startups, or e-commerce growth marketing. Ownership Mindset: Proactive problem-solver who takes initiative and executes efficiently. Why You Should Work With Us Ownership Mentality: We value people who take ownership of their work and see projects through to completion. Meaningful Problem Solving: We love tackling complex problems and creating intuitive experiences that delight our customers. Healthy Conflict & Commitment: We encourage healthy conflict and value individuals who can commit to decisions with confidence. Relentless Excellence: We re always striving to set higher standards and are looking for individuals who want to grow and improve in a dynamic environment. Our Process We evaluate every candidate carefully to build a team of like-minded, passionate, and ambitious individuals. Here s a general overview of our hiring process: The Intro: Our recruitment team reviews all applications to find the best fit. We assess both skills and past work to ensure a great match. Two-Way Street: Interview with the hiring manager to understand your fit for the role and expectations. Assignments may be given. Culture Matters: We assess if you align with our company culture and if it s the right environment for you. The Offer: If we believe you re the right fit, we extend an offer to bring you on board!

At Jupiter, we understand that money is a subject that often triggers a rollercoaster of emotions. That s why our mission is to help people improve their relationship with money. Jupiter is a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit cards, investments, or payments, you ll find it all on Jupiter. We aim to help users cut through complex banking jargon, offer smart insights based on their spending, and introduce new-age features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, best known for creating Citrus Pay, Jupiter was born from a desire to create a customer-centric personal finance experience. After our launch in 2021, we saw explosive growth with over 100,000 users on the waitlist and crossing 1 million users in just 10 months. Today, we serve 2.7 million happy users. Our Insights feature automatically tracks your spending across accounts, providing valuable insights. Our Edge CSB Bank RuPay credit card is celebrated for its transparent design and rewarding experience. Additionally, our No-Penalty SIP and Daily SIP at Rs 10 have made investing accessible to over 100,000 users. At Jupiter, we embrace cutting-edge technology and data analytics, working with a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We re now looking for passionate, like-minded individuals to join our crew. Who We re Looking For We re looking for Interns who will support the Corporate Sales team by assisting with new customer onboarding, account openings, and addressing KYC-related queries. If you re enthusiastic about learning and growing in the Pre-Sales/Sales Ops domain, we want you! Roles and Responsibilities Proficient communication in English and Hindi (additional regional language is a bonus). Basic knowledge of Excel functions. Engage in 100+ calls daily, managing both inbound and outbound communications. Qualify leads based on specific requirements. Respond professionally to incoming prospect queries via phone and email. Coordinate with the Corporate Sales team regarding new onboarding and KYC-related queries. Track and update daily reports on meetings scheduled, calls made, and call status. What Is Needed for This Role Ability to make 100+ calls daily. Efficient at qualifying leads and managing prospect queries. Knowledge of KYC processes and account opening procedures. Ability to work independently and take initiative. Prior experience in managing calls is a plus, but not a requirement. Strong interpersonal skills and a problem-solving attitude. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We enjoy tackling meaningful challenges and creating experiences that delight customers. Cultural Fit: We value those who can participate in healthy conflict and make decisions with confidence. Excellence: We consistently set higher standards and strive for continuous learning, growth, and improvement in a dynamic environment. Our Process We raise the bar with each hire and evaluate candidates based on their passion, ambition, and skills. Here's a brief overview of the hiring process: The Intro: Our recruitment team evaluates applications to find the best fit, based on skills and past work. Two-Way Street: An interview with the hiring manager to discuss your interest in the role and expectations. You ll also be asked questions, and assignments may be given. Culture Matters: This round is to ensure a good cultural fit both for you and for us. The Offer: If we find that you meet our expectations and align with our values, we ll extend an offer to join the team.

At Jupiter, we know that money is always on our minds, but it often comes with a rollercoaster of emotions. That s why we are on a mission to help people improve their relationship with money. We are a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit card, investments, or payments, it's all on Jupiter. Our goal is to simplify personal finance by cutting through complex banking jargon, offering smart spending insights, and providing innovative features to help users make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta (the founder of Citrus Pay), Jupiter was born from the idea of creating a customer-centric personal finance experience, just like other industries such as food and entertainment. After our launch in 2021, we saw rapid growth, with a waitlist of over 100,000 eager users and reaching 1 million users within 10 months. Today, Jupiter is trusted by 2.7 million+ users. Our Insights feature automatically tracks and analyzes spending across accounts, providing actionable insights. Our Edge CSB Bank RuPay credit card is loved for its unique transparent design and rewarding features. Moreover, our No-Penalty SIP and Daily SIP at Rs 10 have made investing easier for over 100,000 users. We believe in harnessing cutting-edge technology, data analytics, and building a team of passionate individuals who share our vision of a more accessible, transparent, and inclusive financial ecosystem. And now, we re looking for people like you to join us. Who We're Looking For We are looking for a motivated and well-spoken Jr. Corporate Sales Manager to join our Corporate Salary team. You will play a key role in developing new corporate leads, understanding customer needs, and ensuring a smooth sales process. If you re someone who can close deals and meet targets, this role is for you. Roles and Responsibilities Previous experience in B2B Corporate Sales is preferred. Experience in fintech, insure-tech, employee benefits, corporate banking, or startup environments is a plus. Minimum 6 months of corporate sales experience required. Proficiency in Microsoft Excel. Fluent communication in English & Hindi (other regional languages are a plus). Strong organizational skills and ability to multitask effectively. Excellent phone and cold-calling skills. Exceptional customer service and relationship management skills. Ability to source sales via cold calls, emails, and lead follow-ups. Experience in lead generation, outbound calling, and customer need analysis. Ability to stay informed about competitor products and services. Closing sales and meeting sales targets. Location: Bangalore Note: MBA Freshers are also welcome to apply. What Is Needed for This Role Proficiency in cold calling, email outreach, and lead follow-ups. Ability to generate and qualify corporate leads. In-depth understanding of customers' needs and identifying sales opportunities. Developing and maintaining a sales pipeline. Demonstrating the features of products and services to customers. Achieving sales targets and closing deals. Opening Salary accounts for corporate employees. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We love tackling meaningful challenges and creating experiences that delight customers. Culture Fit: We value individuals who can engage in healthy conflict and make decisions with confidence. We prioritize consent over consensus. Excellence: If you re driven by continuous learning, growth, and improvement in a dynamic environment, Jupiter is the place for you. Our Hiring Process We raise the bar with each hire and evaluate candidates based on passion, ambition, and skills. Here s what you can expect: The Intro: Our recruitment team evaluates applications to find the best fit based on skills and past experiences. Two-Way Street: An interview with the hiring manager to understand your interest in the role and your expectations. You ll also have the chance to ask questions, and assignments may be given. Culture Matters: We ensure the candidate is a cultural fit for Jupiter. It s also your opportunity to see if we align with your values. The Offer: If we find you re the right fit, we ll extend an offer to you!

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation

Job Description The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Groom new hires & provide floor support to enhance the customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within the skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge : Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Implement process improvements to optimize efficiency and customer satisfaction Educational Qualification : Graduation

Talent Acquisition Partner Location: Bengaluru Work Type: Full-Time About Locus Locus is a battle-tested, agentic Transportation Management System powering all-mile, all-channel logistics across 30+ countries and 350+ deployments. Our platform unifies orders, capacity, and carrier networks into a single living plan aligning planning, execution, and settlement so promises become proof. In 2025, Locus joined the Ingka Group (IKEA Retail), combining startup agility with the scale and stability of a global enterprise while continuing to operate independently. Our Global Footprint Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170+ engineers, designers, and problem-solvers united by a shared mission to reinvent how the world moves goods. What We Value Global in mindset: Curious about diverse markets and ideas Driven: Energized by complex challenges Thoughtful: Analytical, creative, and intentional Adaptive: Decisive in fast-moving environments Exact in craft: Detail-oriented and committed to excellence Role Overview As a Talent Acquisition Partner at Locus, you won t just fill roles you ll help build the teams that shape our technology and culture. You ll own end-to-end hiring across critical roles and continuously experiment with sourcing strategies to strengthen Locus s employer brand in the tech ecosystem. What You ll Do Full-Cycle Hiring: Own recruitment for tech roles across Engineering, Product, Data, and related functions. Innovative Sourcing: Design strategies beyond traditional channels, leveraging communities, referrals, and creative outreach. Stakeholder Partnership: Partner closely with hiring managers to define clear hiring criteria and team needs. Candidate Experience: Deliver a seamless, human, and transparent experience for all candidates. Data & Branding: Experiment with new campaigns to increase brand visibility and analyze metrics to improve hiring quality. What You Bring 3 6 years of experience in tech hiring, preferably in a product startup or high-growth environment. Sourcing Instincts: Creativity in identifying and engaging passive talent. Storytelling: Excellent communication skills to sell a vision, not just a role. Technical Tools: Hands-on experience with ATS tools (Freshteam experience is a plus). Adaptability: High ownership and the ability to thrive in a fast-paced environment. Why You ll Love It Here You will play a direct role in shaping the future of Locus by hiring mission-critical talent within a flat structure that values autonomy, experimentation, and speed.