Crisis Management Jobs in Bengaluru

Manager - Key Opinion Leader (KOL) Management Location: Bengaluru Department: Operations Clinical Engagement Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). Our mission is to save lives through connected healthcare, providing real-time monitoring that enables early detection of clinical deterioration, improves patient safety, and enhances outcomes. Trusted by hospitals across India, the USA, and Africa, Dozee is pioneering the future of patient care. Role Overview As a Manager - Key Opinion Leader (KOL) Management, you will play a crucial role in building strong relationships with healthcare professionals in partner hospitals. You will engage with senior doctors, medical directors, and department heads to communicate Dozee s research, clinical evidence, and product impact, helping them understand how our solutions can enhance patient safety and operational efficiency. Key Responsibilities Stakeholder Engagement Develop and nurture relationships with senior doctors, medical directors, and key decision-makers in partner hospitals. Conduct one-on-one meetings to understand their needs, address concerns, and provide tailored solutions. Act as the primary point of contact for KOLs, ensuring consistent and meaningful communication. Research & Product Advocacy Present Dozee s clinical evidence and product features to healthcare professionals in a clear, compelling manner. Showcase the impact of Dozee s solutions on patient safety and hospital efficiency. Gather feedback from KOLs to guide product improvements and share insights with internal teams. Relationship Management & Strategic Collaboration Serve as the key liaison between Dozee and the medical community, promoting trust and long-term partnerships. Collaborate with sales, marketing, and R&D teams to align KOL engagement strategies with business goals. Assist in co-creating evidence-based marketing materials and content with KOL input. Monitoring & Reporting Maintain detailed records of KOL interactions and monitor engagement progress. Prepare regular reports on KOL activities, feedback, and impact on business outcomes. Requirements Experience & Qualifications Bachelor s or Master s degree in life sciences, healthcare, or a related field. 5+ years of experience in a Senior Medical Representative or similar role. Expertise in engaging with doctors on research findings and medical trial data. In-depth understanding of the healthcare ecosystem and hospital operations. Skills Strong interpersonal and presentation skills with the ability to effectively communicate complex clinical data. Confident, persuasive, and comfortable interacting with senior healthcare professionals. Ability to travel extensively (up to 15+ days per month). Why Join Dozee Be part of an innovative, mission-driven company transforming healthcare with AI. Engage with top healthcare professionals and influence product adoption in leading hospitals. Contribute to a company that has already impacted 1 million+ patients and saved over 10 million nursing hours. Qualification : Bachelors or Masters degree in life sciences, healthcare or a related field

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Director Account Management Location: Bengaluru Work Type: Full-Time About Intugine Behind the scenes, these items journey through a global network of complex supply chains and that s where Intugine comes in. We are a leading supply chain visibility platform trusted by 75+ global enterprises including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and more. By enabling real-time, multimodal visibility (across air, land, sea, and rail), we help brands eliminate inefficiencies, cut logistics costs, and deliver on time, every time. As a proud technology partner to the Government of India s National Logistics Policy, we integrate with systems like FASTag, Port Community System, and FOIS, bringing deeper insights and intelligence to modern logistics. About the Role We re looking for a Director Account Management to join our senior leadership team and take ownership of our enterprise customer relationships. In this role, you ll lead the Account Management and Customer Success function, responsible for driving customer value, growth, renewals, and satisfaction. You ll be the voice of the customer internally, while acting as a strategic consultant and trusted partner to top executives across our client portfolio. This is a high-impact leadership role that blends strategic thinking, team leadership, and customer-centric execution. Key Responsibilities Portfolio Growth: Drive expansion and retention through cross-selling and up-selling across Intugine s product suite. Team Leadership: Manage, mentor, and grow a team of high-performing account managers. Identify training needs and set performance goals. Strategic Relationships: Build and maintain strong relationships with key enterprise clients, especially at the CXO level. Customer Success Strategy: Develop and implement frameworks to ensure customer satisfaction, adoption, and long-term value realization. P&L Ownership: Own and manage the P&L for the enterprise account portfolio. Renewals & Retention: Lead the renewal strategy and exceed retention goals through proactive engagement and value delivery. QBRs & CSAT: Conduct regular QBRs, track satisfaction (CSAT), and resolve escalations in partnership with delivery and technical teams. Executive Communication: Communicate effectively with client stakeholders across levels; act as a strategic advisor on business and operational challenges. Account Mining: Identify new revenue opportunities by unlocking additional stakeholders and business units within existing accounts. Goal Setting & Cross-Functional Alignment: Collaborate with internal teams including sales, product, and delivery to align goals and drive customer outcomes. Coaching & Mentoring: Develop direct reports through regular feedback, coaching, and leadership development. 8+ years of experience in Account Management, Customer Success, or Enterprise Sales 4+ years of leadership experience managing high-performing teams Proven success in growing strategic accounts and delivering long-term value Strong background in B2B SaaS; experience in logistics or supply chain tech is a strong advantage Experience navigating complex sales cycles and executive-level conversations Excellent communication, stakeholder management, and problem-solving skills Self-starter mindset; thrives in a fast-paced, evolving business environment At Intugine, you won t just manage accounts you'll build real partnerships that shape the future of global logistics. As part of our leadership team, you'll have the autonomy, support, and vision to make an impact that lasts. Perks & Benefits: Employee Stock Options Grow with us and share in our success Comprehensive Health Cover Your well-being is our priority Personal Development Budget We invest in your growth Flexible Working Hours Work when you're at your best Generous Parental Leave Family first Equal Pay Policy Transparent and fair compensation Education Assistance For your continuous learning journey Autonomy & Ownership Run your show with full support Life Skills Training Tax planning, mental wellness, and more Company Outings & Paid Time Off Recharge and reconnect

Position: Senior Manager / Associate Director Risk & Compliance Location: Bengaluru Employment Type: Full-Time Department: Risk & Compliance Role Overview: Cashfree Payments is looking for a seasoned professional to join as Senior Manager / Associate Director Risk & Compliance. This leadership role focuses on developing and implementing strong policies and frameworks to manage financial crime risks such as Anti-Money Laundering (AML) and fraud prevention, while ensuring compliance with regulatory mandates. The role also includes handling inquiries from law enforcement agencies and banks, managing merchant dues recovery, and overseeing regulatory change implementation. Key Responsibilities: Policy Development & Oversight: Develop, enhance, and oversee comprehensive policies and procedures for financial crime risk management, including AML, fraud detection, and prevention strategies. Ensure product-level interventions align with risk mitigation goals. Relationship Management: Manage relationships with banking partners from a risk and compliance perspective. Ensure adherence to VISA, RBI, and NPCI guidelines. Risk Management: Strengthen preventive and detective controls to effectively mitigate financial crime risks within Cashfree Payments ecosystem. Regulatory Compliance: Monitor and ensure full compliance with applicable laws, regulations, and guidelines by implementing necessary process and policy updates. Monitoring & Reporting: Establish and maintain monitoring frameworks for suspicious activities and ensure timely reporting to regulatory authorities and internal stakeholders. Team Leadership: Lead and mentor the financial crime risk team, fostering a strong culture of compliance and risk awareness across the organization. Qualifications & Experience: Bachelor s or advanced degree in Law, Finance, Business Administration, or a related field. 8-10 years of relevant experience in policy development, fraud strategy, and financial crime risk management within fintech or financial services sectors. In-depth understanding of Indian regulatory frameworks related to financial crime and compliance. Exceptional stakeholder management skills, with proven ability to engage effectively with regulators, internal tech/product teams, and banking partners. Strong analytical skills with a data-driven approach to decision-making. Demonstrated leadership experience in managing cross-functional teams and driving organizational change initiatives. Qualification : Bachelors or advanced degree in Law, Finance, Business Administration, or a related field

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Job Title: Technology Management Location: Bengaluru Role Overview This role is focused on designing and building efficient IT processes and practices that empower all members of the organization to maximize productivity and achieve their goals. The emphasis is on pragmatic, user-friendly solutions that leverage IT infrastructure in a secure, sustainable, and seamless manner. Process implementation is driven by utility and convenience, not bureaucracy. Requirements in Practice Expertise in Microsoft Ecosystem: Deep knowledge of Microsoft Operating Systems and related product offerings. Designing and managing continuous workflows and connected experiences using Microsoft Apps, including Office 365 administration, Teams, OneDrive, and PC applications across organizational teams. Cloud & Collaboration Platform Management: Skilled in Azure and SharePoint policy design and governance for app and file sharing across users and organizations, to ensure streamlined, secure access to information. Hardware & Infrastructure: Comprehensive understanding of computer hardware components and peripherals. Ability to research and recommend optimal hardware configurations (laptops, PCs, workstations, servers, printers, conferencing systems, networks, etc.). Expertise in assessing product/service suitability based on support, cost, maintenance, upgradeability, and ecosystem richness. Vendor & Ecosystem Management: Proven ability to identify, negotiate, and maintain relationships with vendors across hardware, software, and services. A well-established vendor network is a strong advantage. Hands-On Setup & Troubleshooting: Proficient in hardware assembly, networking setup, and local server installations. Strong troubleshooting skills across hardware, connectivity, OS, and applications. IT Infrastructure & Security: Experience setting up Azure DevOps infrastructure and managing Active Directory user accounts and policies. Solid skills in network administration, asset management, network security (including Intune). Expertise in enabling remote workflows and remote desktop connectivity, including managing inter-office infrastructure across global locations (US, Europe). Must Have Understanding Of Computer hardware and workstation architectures. Office productivity tools and workflow automation. Network database, security device configuration, and user account policy management.

Job Title: Founder s Staff Talent Management Location: Bengaluru Role Overview Between an idea and a product lies the organization that brings it to life. This role is pivotal in ensuring the seamless availability and alignment of human resources to drive the company s vision. As a foundational pillar of the organization, you will assist the founders in building and executing the Talent Management machinery, alleviating their burden by driving critical initiatives that foster organizational growth, culture, and productivity. Key Responsibilities 1. Talent Alignment Collaborate with founders to design and refine the alignment content and strategy, ensuring every new hire is not only recruited but deeply aligned with the organization s vision. Enhance and optimize the recruitment journey to double as an alignment experience from job descriptions and interviews to onboarding and induction. Structure and facilitate onboarding, induction, and orientation programs that deepen employee understanding of the organization and their role within it. Create awareness of inter-role dependencies and organizational impact by simulating scenarios reflecting role absence. 2. Thought Culture & Branding Champion CynLr s vision and culture, embedding critical thinking as a core organizational value. Design and execute programs that promote clarity, intellectual rigor, and awareness of CynLr s mission and breakthroughs. Shape and nurture a progressive culture that transcends formal policies, fostering behavior conducive to innovation and efficient outcomes. Reinforce alignment with core organizational fundamentals, minimizing distraction from market hype and transient trends. 3. Messaging and Communication Develop and maintain effective communication strategies ensuring clear reception of founder and organizational messages. Establish processes to reduce misinterpretation and enhance two-way communication. Drive initiatives to improve communication etiquette and promote engagement across diverse employee backgrounds. 4. Talent Strategy, Management & Productivity Maximization Assist founders in designing and implementing talent-related policies including remuneration, appraisal, and conflict resolution frameworks. Lead initiatives to ensure smooth adoption of policy changes and handle negotiations related to pay, perks, and titles. Optimize talent availability through policy enforcement and attendance management to maintain synchronous workforce presence. Track employee engagement, performance, and contribution, supporting appraisal and growth frameworks, including ESOP policies. Identify role gaps, measure role effectiveness, and mitigate market-driven organizational volatility. Conduct thorough exit interviews, ensuring compliance with contractual obligations and asset recovery. Build HR infrastructure by identifying and integrating tools, platforms, and vendor networks essential for efficient talent management. Skills & Experience Proven expertise in talent management, organizational alignment, and culture building within fast-growing startups or tech companies. Strong strategic thinking with a passion for translating vision into actionable talent initiatives. Excellent communication, facilitation, and interpersonal skills. Ability to handle sensitive negotiations and conflict resolution effectively. Demonstrated ability to build scalable processes and frameworks for talent acquisition, onboarding, and retention. Comfortable working closely with founders and leadership teams in high-impact roles. Preferred Qualifications Bachelor s or Master s degree in Human Resources, Organizational Psychology, Business, or a related field. Experience in early-stage startups or dynamic technology companies. Background in designing and implementing ESOP or equity-based remuneration frameworks. Experience with HRIS systems, talent management software, and vendor management. Qualification : Bachelors or Masters degree in Human Resources, Organizational Psychology, Business, or a related field.

Job Title: Facilities Manager Location: Bengaluru Role Overview The Facilities Manager ensures the smooth, safe, and sustainable operation of all physical infrastructure and services supporting the organization s activities. This role requires a blend of technical expertise, leadership, strategic vision, and a commitment to sustainability, safety, and operational excellence. Key Responsibilities 1. Communication & Leadership Lead and coordinate teams across maintenance, cleaning, security, and other facility-related functions. Delegate tasks effectively and maintain clear communication channels within teams and with other departments. Propose facility improvements and collaborate with stakeholders to implement solutions. 2. Technical Proficiency & Maintenance Oversee operation and maintenance of facility machinery and systems including electrical systems, HVAC, generators, boilers, and IT infrastructure. Conduct regular assessments and troubleshoot issues promptly to minimize downtime and ensure cost-effective operations. Manage vendor relationships for equipment servicing and maintenance contracts. 3. Safety & Crisis Management Develop and implement safety protocols, emergency response plans, and hazard mitigation strategies. Monitor compliance with safety regulations and standards to provide a secure work environment. Coordinate security services and ensure technological systems (CCTV, alarms, etc.) are operational. 4. Sustainability Initiatives Evaluate and improve energy efficiency across facilities (e.g., lighting, insulation, windows). Implement eco-friendly cleaning practices and promote recycling and waste reduction programs. Conduct sustainability training and hire contractors aligned with environmental goals. 5. Team & Conflict Management Manage schedules, workflow, and performance of maintenance, cleaning, and security teams. Resolve conflicts and promote a collaborative work culture. 6. Budgeting & Financial Oversight Prepare and manage the facilities budget, balancing operational efficiency with cost constraints. Plan for equipment lifecycle management, staffing, training, and other necessary expenditures. 7. Analytical Thinking & Strategic Planning Analyze operational data to optimize resource allocation and process improvements. Conduct risk assessments and safety audits to guide facility enhancements. Set goals aligned with organizational priorities and monitor progress. 8. Networking & Professional Development Build and maintain relationships with vendors, contractors, and industry professionals. Stay updated on emerging technologies, innovations, and regulatory changes affecting facilities management. Leverage network insights to improve facility operations and team capabilities. 9. Vision & Innovation Develop and execute a forward-looking facilities strategy aligned with the company s mission and growth objectives. Promote a culture of continuous improvement and innovation within the facilities team. Required Skills and Qualifications Proven experience in facilities management or related role. Strong technical knowledge of building systems, electrical, HVAC, and maintenance operations. Excellent communication and team leadership skills. Proficient in budgeting, financial planning, and vendor management. Demonstrated ability to manage safety protocols and emergency preparedness. Analytical mindset with strong problem-solving skills. Commitment to sustainability and eco-friendly practices. Preferred Qualifications Degree in Engineering, Facilities Management, or related field. Certification in Facility Management (e.g., IFMA, BIFM) is a plus. Experience with modern facility management software and tools. Knowledge of local safety and environmental regulations. Qualification : Degree in Engineering, Facilities Management, or related field.

Job Title: Corporate Communications Manager Location: Bangalore, Karnataka, India Department: Marketing Experience Required: 7 10 years About TheMathCompany TheMathCompany (MathCo ) is a global Enterprise AI and analytics firm trusted by Fortune 500 and Global 2000 companies for data-driven decision-making. With our proprietary platform, NucliOS, and a strong culture of innovation and collaboration, we build custom AI solutions to solve complex business problems. We're a people-first organization where curiosity is encouraged, creativity is celebrated, and impact is inevitable. Role Overview As the Corporate Communications Manager, you will drive MathCo s overarching communication strategy shaping our internal narrative, amplifying our employer brand, and positioning us as a thought leader in the industry. This is a high-impact role that balances strategy with execution. You ll lead a team of communication specialists and work closely with senior leadership, HR, marketing, and business teams to craft compelling, consistent, and culturally resonant communications across all key channels. Key Responsibilities Internal Communications Develop and execute a comprehensive internal communications strategy to foster alignment, engagement, and transparency. Create messaging for leadership updates, organizational priorities, cultural milestones, and business wins. Produce and manage content for internal channels including newsletters, town halls, intranet, and leadership communications. Use analytics and feedback to continually improve internal communications effectiveness. Media Relations & Thought Leadership Own and manage relationships with media outlets and journalists in India and North America. Craft and pitch press releases, bylines, feature stories, and leadership thought pieces. Prepare company spokespeople for public appearances and media engagements with briefing documents and coaching. Awards & Recognitions Identify and manage opportunities for industry and employer awards that elevate our brand and showcase our impact. Oversee the entire awards lifecycle from identifying submissions to writing, designing, and packaging entries. Amplify award wins and nominations internally and across external platforms. Talent Branding Partner with Talent Acquisition and the People Success team to strengthen MathCo s employer brand. Create compelling content for external platforms that highlights our workplace, culture, values, and people. Support recruitment marketing with campaigns, collateral, and branding for events such as campus hiring. Team & Stakeholder Management Lead and mentor a team of communication professionals. Collaborate with cross-functional stakeholders to ensure message consistency and alignment across touchpoints. Develop and implement a structured communication calendar and track key KPIs for communications effectiveness. 7 10 years of experience in corporate communications, marketing, or brand roles preferably in a B2B tech, analytics, or consulting environment. Strong leadership skills with experience managing teams and working in a matrixed organization. Exceptional storytelling, writing, and content development abilities across multiple formats and audiences. Demonstrated success in managing internal communications, employer branding, media relations, and award submissions. Strategic thinker with hands-on execution skills, and the ability to operate autonomously in a fast-paced, high-growth environment. Work with some of the brightest minds in enterprise AI and analytics. Play a pivotal role in shaping the voice and narrative of a growing global brand. Enjoy a culture that values people, innovation, and impact. Be part of a journey to "Leave a Mark" on the company, your career, and the industry.

Vice President (VP), Product Management Tableau | Bangalore, India Full-Time | Product Management | Salesforce Lead Product Innovation for Tableau s Analytics Portfolio & Drive Customer Success Salesforce is seeking a visionary Vice President of Product Management for our Tableau product portfolio. In this strategic leadership role, you will own the end-to-end product lifecycle, driving innovation, execution, and customer value across Tableau s analytics and AI-driven offerings. As the India site leader for Product Management, you ll foster a collaborative, customer-centric product culture while partnering closely with global teams, sales, marketing, and engineering to accelerate growth and deliver next-generation analytics experiences. What You ll Do Lead and scale a high-performing team of product managers across Hyderabad and Bangalore, guiding the full product lifecycle from market research and vision setting to agile execution and go-to-market enablement Define and drive the Agentforce product strategy, leveraging Salesforce AI & automation capabilities to deliver autonomous, agentic analytics that enhance decision-making and user productivity Act as the India product management site leader, aligning regional efforts with global Tableau and Salesforce Analytics strategies to build a cohesive product culture Collaborate with cross-functional leaders, including engineering and sales, to foster innovation, increase velocity, and improve product quality Champion customer-focused product design by translating feedback and use cases into actionable, measurable solutions Build strategic customer relationships to validate concepts, gather insights, and ensure customer success Stay ahead of industry trends in analytics, BI, AI, and data platforms to drive competitive differentiation and identify new opportunities Deliver compelling product narratives and demos to internal teams, customers, and executives, clearly articulating Tableau s value proposition Promote a culture of experimentation and data-driven decision making using A/B testing, telemetry, and user research Mentor and develop emerging product leaders, fostering growth in product thinking, technical expertise, and leadership What You ll Bring 15+ years of product management experience, ideally in Analytics, Data, or AI-driven software products Proven ability to lead and inspire global, cross-functional product teams from inception through scale Strong people leadership skills, with a track record of building creative, collaborative teams and aligning performance with business goals Exceptional organizational, analytical, and communication skills, with experience in senior business discussions Willingness to travel regularly between Hyderabad and Bangalore, plus biannual visits to the US Deep passion for building customer-centric products and mentoring future product leaders Experience driving product vision and roadmap in complex, fast-paced environments Work at the forefront of analytics innovation with Tableau and Salesforce AI Be a key leader in a fast-growing product organization with significant impact on global strategy Thrive in a culture driven by collaboration, mentorship, and Salesforce s core values Access world-class learning, leadership coaching, and career development opportunities Competitive compensation and comprehensive benefits

Director Data Management (Data Migration & Automation) Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a pioneer in IP services focused on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. Our technology-driven IP solutions serve over 600 clients globally. With a talented team of 725+ IP and tech experts, MaxVal continuously innovates to deliver exceptional customer and employee success. Job Summary MaxVal is looking for an experienced and visionary Director of Data Migration and Automation to lead our data migration initiatives. You will oversee migrating data from various IP solutions to our software platform, ensuring accuracy, integrity, and efficiency through automation. This leadership role requires strategic thinking, strong domain expertise in Intellectual Property, and the ability to inspire and guide a team of specialists. Key Responsibilities Team Leadership & Management Lead, mentor, and empower a team of Data Migration specialists, ensuring resources and guidance for successful project delivery. Cultivate a collaborative, client-centric culture within the team. Data Mapping & Transformation Design comprehensive data mapping and transformation plans aligning external IP data with MaxVal s platform. Maintain data integrity and consistency throughout migration. Competitor Data Analysis Analyze competitor IP data structures and models to inform effective migration strategies. Automation System Development Architect and develop automation solutions to streamline migration workflows, including data mapping and transformation. Create processes and scripts to automate repetitive tasks and enhance efficiency. IP Domain Expertise Utilize deep knowledge of IP data types (patents, trademarks, copyrights, legal entities). Collaborate with legal experts to ensure precise migration of IP information. Technical Integration & Customization Partner with technical teams to embed automation into migration workflows. Customize automation tools to accommodate unique IP and legacy system requirements. Quality Assurance & Testing Define QA protocols specific to IP data migration. Conduct thorough testing to validate data accuracy and completeness. Stakeholder Engagement Interface with clients to understand migration needs and challenges. Offer expert recommendations to achieve successful migration aligned with client goals. Continuous Learning & Innovation Stay abreast of industry trends, best practices, and emerging technologies in data migration and automation. Drive continuous improvements in automation and migration efficiency. Cross-Functional Collaboration Work closely with product, engineering, and client-facing teams to ensure migration success and contribute to product enhancements. Documentation & Knowledge Sharing Maintain detailed documentation of migration processes and automation workflows. Lead workshops and training to disseminate best practices internally and to clients. Requirements Experience: 15+ years leading data migration projects in software implementations. 10+ years in leadership roles managing and mentoring teams. Expertise: Strong knowledge of data migration methodologies, tools, and best practices. Familiarity with automation tools, database management, and data integration platforms. Deep understanding of the Intellectual Property domain is highly preferred. Skills: Strategic leadership with excellent communication and stakeholder management skills. Ability to drive innovation and build scalable automation solutions.

PR & Brand Manager Location: Bangalore Experience: 4 - 6 Years About KredX Founded in 2015 with the mission to solve working capital challenges, KredX has grown into India s leading integrated supply chain finance solutions provider. Holding both RBI s TReDS license and IFSCA s ITFS license, KredX is among the few double-licensed entities in India. We power domestic trade financing through our Domestic Trade Exchange (DTX) platform and facilitate cross-border trade financing via our Global Trade Exchange (GTX). Our AI-powered Cash Management Solutions (CMS) automate financial operations for enterprises globally. About the Role We are seeking a strategic and creative PR & Brand Manager to shape and amplify KredX s brand positioning, communications, and thought leadership. You will be instrumental in crafting compelling stories, managing media relations, and delivering consistent messaging across channels to boost brand awareness and market presence. Key Responsibilities Develop and implement data-driven brand strategies that support growth, market expansion, and profitability. Manage production and oversight of digital and print branding materials, maintaining brand consistency. Monitor market trends, competitor activities, and industry shifts to optimize messaging and positioning. Serve as the primary point of contact for external agencies and partners on PR and branding projects. Plan and execute communication strategies aligned with KredX s vision and marketing goals. Create and distribute promotional content including press releases, blog posts, email campaigns, and social media updates. Promote company initiatives such as product launches, leadership announcements, and community engagement. Lead thought leadership content creation for KredX s C-suite executives across multiple platforms. Collaborate closely with marketing, product, and leadership teams to ensure brand alignment. Handle additional PR and branding responsibilities as needed. Requirements 4-6 years of experience in PR, branding, or related fields, preferably in B2B or startup environments. Bachelor s or Master s degree in Communications, Marketing, Journalism, or a related discipline. Skills Excellent verbal and written communication skills. Strong organizational skills with high attention to detail. Ability to manage multiple projects efficiently in a fast-paced environment. Proven experience in media relations, content creation, and executive branding. Self-motivated, proactive, and an effective team player. Qualification : Bachelors or Masters degree in Communications, Marketing, Journalism, or a related discipline.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Data Management Analyst Location: Bengaluru, Karnataka Team: Data Management About this Role This position is part of BlackRock s initiative to revolutionize private markets data and technology, complementing the Aladdin platform to deliver comprehensive investment solutions globally. The Data Management team is dedicated to ensuring that coverage of the alternative assets industry remains accurate, up to date, and comprehensive. As a Data Management Analyst, you will focus on processing and assuring the quality of public data. Reporting to the Data Lead, you will collaborate with a distributed team of specialists to research, analyze, and curate public data delivered to our clients. What You ll Do Acquire, update, and maintain high-quality alternative assets data using internal tools and software. Conduct thorough web-based research on firms, funds, and transaction activities in the alternative asset space. Update databases with key financial information, statistics, and analyses relied upon by clients. Participate in complex data projects involving data quality, process re-engineering, and workflow optimization. Develop domain expertise to enhance the quality and scope of data offerings. Collaborate with stakeholders across various business units to improve data product offerings. What You Bring Bachelor s degree or equivalent experience in Finance or a related field. Approximately 6 months of relevant experience. Strong interest in finance and knowledge of financial markets. Proficiency in English with excellent writing and interpersonal skills. Experience with Microsoft tools such as Excel, SharePoint, and Office 365. Benefits We offer a wide range of benefits designed to keep you energized, engaged, and supported, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax and recharge. Hybrid Work Model Our hybrid work model fosters collaboration and mentorship, supporting employee growth and flexibility. Employees typically work at least 4 days per week in the office with the option to work from home 1 day per week, ensuring a balance between teamwork and individual productivity. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients, and those they serve, rely on investments that support retirement, education, home ownership, and business ventures. These investments also strengthen the global economy by supporting businesses, financing infrastructure, and enabling innovation. We invest deeply in our employees, creating a welcoming and supportive environment with opportunities for development, networks, and benefits to help you thrive. Qualification : Bachelors degree or equivalent experience in Finance or a related field.

Senior Product Manager Talent Management Location: Bangalore, India Employment Type: Full-Time | Hybrid Work Model About Eightfold.ai At Eightfold.ai, we re revolutionizing how individuals connect with the right career opportunities. Using deep-learning AI, our Talent Intelligence Platform helps companies hire, retain, and grow a diverse workforce by focusing on skills and potential not just r sum s or networks. Backed by over $410M in funding and a $2B+ valuation, we are solving one of society s most pressing challenges employment. Join us on our mission to enable the right career for everyone in the world. The Opportunity We are looking for a Senior Product Manager to own and shape the vision, strategy, and roadmap for our Talent Management solutions. You will collaborate with internal teams and customers to build AI-powered products that empower companies to develop and retain their workforce more effectively. What You ll Do Own Product Strategy & Roadmap: Define and execute the product roadmap for Talent Management applications on the Eightfold platform. Drive Cross-Functional Alignment: Collaborate with engineering, design, sales, marketing, and customer success teams to ensure seamless product delivery. Engage with Customers & Stakeholders: Gather insights from enterprise clients, developers, and internal stakeholders to guide product decisions and prioritize features. Analyze Market & Competition: Monitor trends in talent management, workforce development, and HR tech to ensure product differentiation and innovation. Leverage AI: Integrate Eightfold s core AI capabilities to deliver intelligent, personalized talent solutions. Champion Product Excellence: Use data to measure impact, refine product direction, and ensure high-quality delivery and adoption. 5+ years of experience in Product Management, ideally in enterprise SaaS, HR tech, or workforce solutions. A strong technical foundation and ability to work closely with engineering teams on architecture, APIs, and data models. Experience launching and scaling complex B2B products. Proven success in developing and executing product strategies in fast-paced environments. Excellent communication and stakeholder management skills. Passion for Eightfold s mission of transforming the future of work through AI. Preferred Qualifications Background in HR Tech, Talent Management, or Enterprise Software. Familiarity with platforms serving large enterprise clients. Data-driven mindset with experience using analytics to guide product decisions. Why You ll Love Working Here Purpose-Driven Mission: Help build a world where everyone finds the right career opportunity. Equity Ownership: Be a true stakeholder in Eightfold s success. Comprehensive Benefits: Competitive salary, stock options, medical, dental, and vision coverage for you and your family. Hybrid Flexibility: Work from our Bangalore office 2 3 days per week while enjoying flexibility for remote days. Growth Culture: A collaborative, learning-oriented environment with top-tier leadership and global impact. Equal Opportunity Employer Eightfold.ai is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome candidates from all backgrounds and experiences. Apply Now If you re ready to help shape the future of talent and employment through cutting-edge AI, we d love to hear from you. Qualification : Background in HR Tech, Talent Management, or Enterprise Software.

Job Title: Senior Escalation Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. When you join Cloud Software Group, you are helping real people access cloud-based products that empower them to work from anywhere. Our team values passion for technology, courage to take risks, and empowering individuals to dream, learn, and build the future of work. Now is the perfect time to join us and be part of the next evolution in cloud technology! About This Team: We are the Advanced Support team, specializing in NetScaler and NetScaler Console products. As the highest level of support, we collaborate closely with LCM and Engineering teams to swiftly resolve customer issues and bugs, ensuring seamless operation of their environments. We work on complex, critical issues and ensure that our customers receive top-tier technical assistance. Job Description: The Senior Escalation Engineer is responsible for providing advanced technical support to customers facing critical, high-complexity issues. You will act as a liaison between customers, engineering teams, and product development, ensuring quick and effective resolution of customer problems. Your work will have a direct impact on the customer experience by resolving issues that are politically sensitive or technically intricate. Additionally, you will play a vital role in mentoring junior engineers and contributing to knowledge sharing within the team. Role Responsibilities: Advanced Technical Support: Independently resolve highly complex customer issues by using advanced troubleshooting skills. You will handle the most critical and politically sensitive customer situations and issues. Customer Communication: Defuse difficult customer situations through effective communication planning and follow-through, ensuring confident communication with customers at all levels. Collaboration with Engineering: Be an effective technical interface between the customer and the 3rd Level Engineering/Product Development teams, ensuring clear documentation and resolution. Technical Leadership: Act as an authority on Citrix Networking products and provide guidance and mentorship to less experienced colleagues. You will also contribute to writing complex technical articles and case studies for the knowledge base. Knowledge Sharing: Develop and review advanced technical training materials for both internal and external audiences on multiple products or components. On-call Rotation: Participate in a 24x7 on-call rotation to provide continuous support to customers. Problem Report Prioritization: Work with Engineering teams to prioritize product issues and provide timely feedback. Project Participation: Contribute as a collaborator or sub-team leader in various technical projects. Basic Qualifications: BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline. 7+ years of technical support experience in a large enterprise environment. In-depth networking knowledge, including: TCP / HTTP / SSL / DNS / WAN WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS, and other related internet protocols. Experience with Citrix Networking Products such as NetScaler, F5 BigIP, Cisco CSS, and others in load balancing, SSL VPN solutions, and web application firewalls. Experience with debugging tools and techniques, including dump files, network traces, and sniffers like Wireshark and tcpdump. Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies. Experience with security technologies such as SSL/TLS, VPNs, Firewalls, IDS/IPS. Experience with network monitoring tools such as PRTG, Obkio, Auvik, SNMP. Preferred Certifications: Citrix Certification or CCNA. Working knowledge of Virtualization/Cloud technologies like AWS, Azure, ESXi, or GCP. Impactful Work: At Cloud Software Group, you will work on solving complex, high-priority issues that directly impact customers worldwide. Continuous Learning: You'll have opportunities for growth and learning with exposure to cutting-edge technologies in a dynamic, collaborative environment. Supportive Culture: Our team values innovation, knowledge-sharing, and mentorship, ensuring everyone has the tools and opportunities they need to thrive. Equal Opportunity Employer: Cloud Software Group is committed to Equal Employment Opportunity (EEO) and complies with all applicable federal, state, and local laws that prohibit discrimination in employment. We consider all qualified applicants for employment without regard to race, color, creed, sex, gender identity, sexual orientation, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, protected veteran status, political activity, and other protected classifications. Qualification : BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline.

Job Title: Technical Consultant - Identity & Access Management Location: Bengaluru, India Company: IBM Consulting Introduction At IBM Consulting, we build long-term relationships and work closely with clients across the globe. As a Technical Consultant - Identity & Access Management (IAM), you'll collaborate with visionaries across multiple industries to help clients improve their hybrid cloud and AI journeys. With the support of IBM s technology platforms, including IBM Software and Red Hat, you will help accelerate the impact and transformation of the most innovative and valuable companies in the world. You ll work in our Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to public and private sector clients. Our centers offer clients locally based skills and technical expertise to drive innovation and adopt new technology. IBM Consulting fosters a culture of evolution and empathy, providing long-term career growth and development opportunities. Your Role and Responsibilities As a Technical Consultant - Identity & Access Management (IAM), you will specialize in CyberArk Privileged Access Management (PAM) solutions, helping our clients design and implement best-in-class identity and access management infrastructures. You will work with both internal teams and clients to design, deploy, and optimize CyberArk solutions that secure their critical systems and applications from unauthorized access. Key Responsibilities: CyberArk Deployment: Lead the design, implementation, and enhancement of CyberArk PAM solutions, including High-Level Design (HLD) and Low-Level Design (LLD). Collaborate with internal project teams and clients to deploy and further develop the CyberArk PAM solution, ensuring adherence to security policies and best practices. Provide clear and concise documentation for design, deployment, and enhancement activities. Security Policy & Governance: Assist clients in creating and enforcing security policies to manage privileged access to applications and platforms. Ensure alignment with Identity & Access Management (IDAM) best practices and governance standards. Solution Architecture & Design: Design and deliver high-quality security architectures for CyberArk PAM solutions, meeting customer requirements and deadlines. Help clients build secure infrastructures by defining policies and implementing security measures to protect systems and data. Consulting Engagement: Manage consulting engagements and deliver technical solutions, ensuring the deployment of CyberArk PAS components such as EPV, CPM, PVWA, PSM, PSMP, OPM, and PTA. Provide guidance on integrating Active Directory (AD) with CyberArk solutions. Develop custom connectors using automation tools like AutoIT scripts. Required Education Bachelor's Degree in a relevant field (e.g., Computer Science, Information Security, or related discipline). Required Technical and Professional Expertise 2+ years of experience working with CyberArk Privileged Access Solutions (including end-to-end implementation, design, and architecture). Hands-on expertise in deploying CyberArk PAS components (EPV, CPM, PVWA, PSM, PSMP, OPM, PTA). Strong understanding of Active Directory (AD) integration with CyberArk solutions. Experience in Identity & Access Management (IDAM) and governance. Ability to develop custom connectors using automation tools like AutoIT. Excellent problem-solving and consulting skills, with the ability to manage complex engagements. Preferred Technical and Professional Experience Experience with Okta ASA, Ping, Saviynt, ForgeRock, or other IAM solutions. Proficiency in JavaScript and frameworks like Angular. Expertise in directory technologies (e.g., AD, Azure AD, LDAP). Knowledge of enterprise web technologies, cloud architectures, and hybrid environments. Familiarity with cloud infrastructures and identity lifecycle management processes. Proven experience working in teams, meeting deadlines, and mentoring colleagues. About IBM Consulting IBM Consulting is a global leader in business and technology transformation. We combine strategy, experience, technology, and operations expertise to help companies drive innovation and improve business outcomes. Our people focus on collaboration to accelerate clients success, ensuring responsible use of technology to benefit people, partners, and the planet. Join us as a Technical Consultant - Identity & Access Management, where you will have the opportunity to work with leading-edge technologies and make a real impact on the cybersecurity landscape.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Delivery Manager Experience: 12 to 15 years Education: Bachelor s degree (Engineering or Non-Engineering) Who We Are: HashedIn by Deloitte is a born-in-the-cloud technology firm, specializing in leveraging cloud-native technologies to build innovative, market-leading solutions. Since inception, HashedIn has successfully delivered solutions to over 100 customers across industries and geographies, helping them launch new products, disrupt industries, and scale operations. With a team of 900+ Hashers, we are proud to be recognized as a Great Place to Work multiple times, fostering a culture that promotes freedom to experiment, continuous learning, and fun at work. Role Overview: As a Delivery Manager, you will be responsible for managing and driving multiple project deliveries across various customers and geographies. This role demands strong leadership, project management expertise, technical understanding, and the ability to align delivery processes with business goals. Key Responsibilities: Own and manage delivery for multiple projects simultaneously. Define project roadmaps aligned with key business objectives. Lead both onshore and offshore teams, managing project schedules, scope, and delivery plans. Define and manage project scope, budget, and timelines from initiation to closure. Identify, anticipate risks and issues, and proactively work towards resolution to ensure successful delivery. Collaborate with Recruitment & Operations to ensure projects are adequately staffed with the right talent. Conduct regular team meetings to monitor progress, manage escalations, and align on project priorities. Ensure efficient and cost-effective delivery processes across projects. Act as the single point of contact for delivery, representing HashedIn to clients and stakeholders. Manage project profitability, ensuring that each project operates as a profit center. Own and drive delivery excellence in a global delivery model (onshore-offshore). Lead and coordinate crisis management when required. Desired Profile: 12 to 15 years of hands-on project delivery experience. Solid understanding of Agile methodologies and software development lifecycle. Strong grasp of OOP concepts, architectural design patterns, and data structures. Extensive experience with any technology stack, such as MEAN, .NET, or Java. Proven experience in project planning, budgeting, and milestone tracking. Excellent problem-solving skills, with the ability to build contingency plans and handle high-pressure situations professionally. Strong negotiation, presentation, and communication skills. Experience acting as the primary delivery contact for customers, representing the delivery team in client conversations. Ability to drive delivery governance processes across teams and ensure alignment with organizational goals. Qualification : Bachelors degree (Engineering or Non-Engineering)