CRM Development Jobs in Mumbai

Senior Manager Business Development Location: Mumbai Job Summary We are looking for an experienced and driven Senior Manager Business Development to join our high-growth FMCG/Fintech organization in India. This role will focus on driving business growth through effective channel marketing strategies, strategic partnerships, and market expansion initiatives. You will work closely with internal teams and external partners to strengthen brand presence, accelerate sales, and build scalable distribution networks. Key Responsibilities Develop and implement channel marketing and business development strategies aligned with overall business objectives. Identify, onboard, and manage strategic partners including brands, eB2B platforms, cash-and-carry players, distributors, and retailers. Build and maintain strong relationships with existing channel partners through regular engagement and performance reviews. Conduct market research and analyze consumer insights, competitor activity, and industry trends to identify growth opportunities. Collaborate with cross-functional teams (sales, product, marketing, and operations) to execute marketing campaigns and go-to-market initiatives. Develop channel-specific marketing assets such as product collateral, sales presentations, and training materials. Track and evaluate channel performance using sales data, ROI metrics, and market share analysis. Stay informed about industry trends and regulatory developments impacting the FMCG and Fintech sectors. Design innovative partner programs, incentives, and loyalty initiatives to drive engagement. Requirements Bachelor s degree in Marketing, Business Administration, or a related field; MBA preferred. Minimum 5 years of relevant experience, preferably in FMCG, Retail, Telecom, eB2B, or Fintech industries in India. Strong strategic, analytical, and problem-solving skills. Excellent communication and presentation skills with the ability to influence stakeholders. Proven ability to manage multiple projects simultaneously in a fast-paced environment. High level of ownership, self-motivation, and a results-oriented mindset. This is an exciting opportunity to play a pivotal role in shaping channel and business development strategies in a fast-evolving FMCG/Fintech landscape. Join us to drive growth, build impactful partnerships, and contribute meaningfully to our expansion journey. Qualification : Bachelors degree in Marketing, Business Administration, or a related field; MBA preferred

Manager - Sales Force Effectiveness (SFE) Location: Mumbai Group Company: RPG Life Sciences About the Role The Sr. Manager - SFE is responsible for driving operational excellence through data-driven insights, automation, and digital tools. This business-critical role ensures real-time KPI analysis, aligns sales activities with corporate goals, and mentors the team to enhance productivity across the organization. Key Responsibilities Strategy, Analytics & Benchmarking Align sales efforts with business objectives, including segmentation, targeting, and call planning. Monitor KPIs to evaluate sales team effectiveness and provide recommendations for improvement. Create MIS reports and dashboards for senior leadership and the PMT to ensure real-time visibility. Prepare IPM audit reports with competitor analysis and ensure EI for all brands exceeds 100% monthly. Provide market reflection summaries and insights on new product introductions. Automation, CRM & Data Quality Manage and optimize CRM platforms to support sales processes and improve productivity. Automate workflows such as call logging, sample tracking, and reporting. Oversee the integration of SFA tools with ERP and BI systems while maintaining data integrity. Train field sales teams on CRM system adoption and lead the optimization of SFA tools. Collaborate with vendors for UI/UX improvements to enhance user experience. Operations & People Leadership Optimize Travel Allowance (TA) and Daily Allowance (DA) submissions to drive a "0-deduction" culture. Provide insights on Continuing Medical Education (CME) expenditures to improve process efficiency. Mentor the SFE team on advanced tools like Excel, Power BI, and Power Query. Work with marketing, IT, and commercial teams to ensure data-driven decision-making. Address operational challenges through hands-on support and team guidance. Skills & Competencies Advanced Analytics: Proficiency in Power BI, Excel (Advanced), and Power Query. SFA Expertise: Mastery of Sales Force Automation platforms and CRM data integration. Leadership: Proven ability to coach teams and drive digital transformation. Analytical Depth: Expertise in KPI tracking, market trend interpretation, and root cause analysis. Qualifications & Experience Education: Bachelor's or Master s degree in Business, Data Analytics, or a related field. Experience: Minimum 15 years in Sales Operations, SFE, or MIS, ideally in pharma or FMCG. Track Record: Proven experience in automation, dashboarding, and team leadership. Success Metrics Timely delivery of accurate dashboards with actionable leadership insights. Measured increase in sales productivity via automation and data visibility. Reduced travel-related expenses and optimized CME processes. Development of a high-performing, continuously learning SFE team. Qualification : Bachelor's or Masters degree in Business, Data Analytics, or a related field

Business Development Manager Flavors & Fragrances (Essential Oils) Location: Mumbai Experience: 10 15 years Work Type: Full-Time About Scimplify Scimplify is a specialty chemicals manufacturing company offering end-to-end solutions from R&D and custom synthesis to large-scale manufacturing and doorstep delivery. Headquartered in Bengaluru, we serve multiple industries including pharmaceuticals, agrochemicals, personal care, and fragrances. We support 500+ businesses across 20+ countries, helping them scale innovative chemicals from lab to commercial production. With over $54 million raised from top investors like Accel and Bertelsmann, Scimplify operates globally with teams in India, Japan, USA, UAE, and Indonesia, comprising 250+ professionals. Learn why Forbes recognizes us as one of the top 100 startups in Asia to watch. Role Overview We are seeking a Business Development Manager to lead and expand our **Essential Oils** division in the fragrances sector. This role involves driving sales, revenue growth, and establishing strategic relationships with clients globally, while building a high-performing business development team. Key Responsibilities Drive sales and revenue growth for the Essential Oils division in the fragrances industry. Identify, develop, and maintain relationships with key clients and new business opportunities. Conduct market research and competitive analysis to identify trends, customer needs, and growth opportunities. Develop and execute marketing strategies to enhance brand visibility and market presence. Collaborate with cross-functional teams to achieve business objectives. Focus on essential oil formulations, blends, and bases for the F&F sector. Qualifications & Skills 10 15 years of experience in sales and marketing within the Essential Oils / Flavors & Fragrances industry. Proven client relationship management and negotiation skills. Strong strategic planning, market analysis, and business development capabilities. Excellent communication, interpersonal, and leadership skills. Benefits & Perks Travel & Mobility: Corporate Uber/MMT, relocation & transfer support, travel policy. Insurance & Wellness: Family health coverage (up to 5 members, 5 L), Employee Assistance Program, onsite medical, emergency support, online doctor consultation. Lifestyle & Engagement: Monthly outings, corporate dinners, trips, parental support (maternity/paternity, daycare). Retirement & Financial: Employee PF contribution, flexible PF, NPS, car lease, salary advance policy.

Product Marketing Manager Location: Mumbai Department: Business Development About the Role We re looking for a detail-oriented and strategic Product Marketing Manager to join our growing team in Mumbai. In this role, you ll shape how our product suite is perceived by customers, prospects, and partners. You will own the narrative from positioning and messaging to go-to-market (GTM) execution and sales enablement playing a key role in driving product adoption and market success. This is a high-impact opportunity to work cross-functionally with product, marketing, sales, and customer success teams to tell compelling stories, launch powerful campaigns, and enable growth in a fast-paced enterprise SaaS environment. What You ll Be Responsible For Positioning & Messaging Develop clear, differentiated, and compelling messaging that resonates with target personas and sets our products apart in the market. Feature Launches & Amplification Own the GTM strategy for new features and product launches, ensuring sustained visibility and customer engagement. Content & Collateral Creation Craft high-impact content for landing pages, ad campaigns, website, product brochures, and more translating product value into customer language. Cross-Functional Collaboration Work closely with product, marketing, sales, and customer success teams to align messaging and marketing initiatives with business objectives. Market & Customer Intelligence Stay ahead of industry trends, competitors, and customer needs. Translate insights into actionable intelligence and sales tools. Sales Enablement Equip the sales team with persona-based pitches, playbooks, sales decks, competitive battle cards, and product training that drive conversions. Thought Leadership & Evangelism Represent the company as a product evangelist, both internally and externally. Serve as a go-to spokesperson and thought leader in relevant forums. Campaign Execution Plan, execute, and optimize marketing programs that contribute to pipeline growth for both new and expansion business. What You Bring Education MBA or equivalent degree in Marketing. Experience 6 8 years in B2B marketing, ideally within enterprise SaaS. Proven experience in content development, GTM strategy, and sales enablement. Skills Exceptional written and verbal communication. Ability to simplify complex products into easily digestible messaging. Proficiency in CRM and marketing automation platforms (HubSpot, Zoho preferred). Strong analytical skills with a data-driven approach to marketing decisions. Ability to influence without authority in a matrixed organization. Comfortable engaging with senior stakeholders and cross-functional teams. We thought you d never ask! In addition to a competitive salary and flexible working hours, here s what makes Tanla a great place to grow: Challenging, High-Impact Work: Solve real-world problems in a fast-evolving telecom and CPaaS ecosystem you ll never have a boring day. Innovative Culture: Work in a product-first, action-oriented environment that values curiosity, ownership, and continuous learning. World-Class Team: Collaborate with smart, driven professionals who thrive on solving complex problems. We re an equal opportunity employer with a bias for action and a love for innovation. Qualification : MBA or equivalent degree in Marketing

Position: Senior Manager Performance Marketing (Global Markets) Employment Type: Full-Time Department: Marketing Team Location: Mumbai About TimesPro TimesPro, an initiative by the Times of India Group, is a leading Higher EdTech platform established in 2013. We champion Education 4.0 values learner-centric, industry-relevant, role-specific, and tech-enabled learning. Our mission is to make excellence accessible through innovative, globally collaborative education for aspiring professionals across industries. We offer: Early Career Programs in BFSI, e-Commerce, and tech Executive Education in partnership with top Indian and international institutions Enterprise Solutions for workforce learning & development Role Overview We are looking for a Senior Manager Performance Marketing to lead and scale our Global Executive Education marketing efforts. The ideal candidate is a data-driven performance marketer with a deep understanding of digital advertising in Gulf (Qatar, UAE, KSA, Kuwait, Bahrain, Oman) and MENA markets. The role is initially individual contributor (IC) with scope to build and lead a team within 6 12 months. Key Responsibilities Performance Marketing Ownership: Lead paid media campaigns (Google, Facebook, LinkedIn, etc.) to drive lead generation, applications, and admissions for executive programs targeting NRIs and local populations in Gulf/MENA markets. Funnel Optimization: Optimize for deeper-funnel KPIs not just leads but applications and conversions in line with business goals. Strategic Campaign Planning: Use data, market insights, and competitor analysis to build impactful media plans and go-to-market strategies. Continuous Optimization: Monitor campaign performance, identify trends, and optimize creatives, targeting, and budgets to maximize ROI. Cross-functional Collaboration: Work with internal teams (creative, business, tech) and external partners/agencies to align campaign execution and objectives. Reporting & Analysis: Deliver detailed campaign performance reports (daily/weekly/monthly) with actionable insights on CAC, CPL, CPA, and engagement metrics. Required Qualifications & Experience 10+ years of performance marketing experience with a strong track record in lead acquisition and funnel optimization. Proven experience managing campaigns in Gulf/MENA markets; APAC experience is a bonus. Proficiency in paid platforms: Facebook Ads, Google Ads, LinkedIn, and affiliate networks. Strong analytical mindset with the ability to translate insights into actions. Effective communicator and collaborator across internal and external stakeholders. Experience using Salesforce or similar CRM tools is an advantage. Bachelor s degree in Marketing, Advertising, or a related field preferred. Prior experience in the EdTech or education segment is essential. Leadership experience is a plus this role has the potential to evolve into a team leadership role. You ll play a strategic role in scaling TimesPro s global education footprint, with the opportunity to own marketing outcomes in a high-growth, mission-driven organization backed by India s largest media group. Qualification : Bachelors degree in Marketing, Advertising, or a related field preferred

Position: Program Advisor Employment Type: Full-Time Department: Management Team Location: Mumbai About TimesPro TimesPro is a leading Higher EdTech initiative of the Times of India Group, established in 2013 with a mission to make quality education accessible and industry-relevant. We champion the principles of Education 4.0 learner-centric, role-specific, technology-enabled, and globally collaborative. We offer: Early Career Programs in BFSI, e-commerce, and tech Executive Education in partnership with top Indian and global institutions Enterprise Solutions for workforce learning & development Role Overview We are looking for a dynamic and consultative Program Advisor to support the Executive Education business at TimesPro. In this role, you ll engage with senior and mid-level working professionals, advising them on the right executive learning programs to accelerate their careers. If you have a flair for communication, a consultative mindset, and a passion for lifelong learning, this role is for you. Key Responsibilities Consultative Counseling: Advise and guide working professionals on executive programs offered in collaboration with top Indian and international institutions. Lead Engagement: Engage 100 120 prospects daily via phone, understand their career goals, and match them with suitable programs. Needs Assessment: Understand personal and professional aspirations of potential learners and align program offerings to meet those needs. Follow-ups & Closures: Maintain regular contact with prospective learners, address queries, and assist them through the decision-making and enrollment process. CRM Management: Log all interactions and maintain lead details and follow-ups using CRM tools to ensure organized communication and tracking. Collaboration: Work closely with internal teams to ensure smooth onboarding, enrollment, and handover of enrolled participants. Performance & Incentives: Achieve or exceed monthly enrollment targets and earn industry-leading incentives and rewards. Training & Development: Attend ongoing training sessions to improve product knowledge, communication skills, and overall performance. Desired Skills & Experience Experience: 2 3 years of experience in consultative sales, education program sales, executive search, or training & development. Communication: Excellent verbal communication, strong listening skills, and persuasive selling abilities. CRM Proficiency: Prior experience working with CRM software to manage leads and track follow-ups. Industry Passion: Strong interest in the education sector and belief in its transformative potential. Personality Traits Confident, empathetic, and approachable demeanor. Positive attitude with a strong ethical foundation. Adaptive and open to feedback and learning. Team player with a professional work ethic. Punctual, respectful, and customer-focused. This role offers a fantastic opportunity to impact careers, contribute to a fast-growing EdTech brand, and work with a motivated and high-performing team.

Position Title: Senior Territory Manager / Deputy Regional Manager Location: Mumbai Reports To: General Manager Experience Required: 10 to 15 years of relevant experience in sales, with a strong background in analytical and laboratory instruments. Educational Qualifications: Minimum: Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: B.Sc. / M.Sc. in Chemistry, Biology, or Physics OR Graduate / Diploma in Electronics, Chemical, or Instrumentation Engineering Role Summary: The Sr. Territory Manager / Dy. Regional Manager will be responsible for driving sales and business development for the company s full range of analytical and laboratory instruments. The role involves both individual contributions and managing a sales team within the assigned region. Key Responsibilities: Lead sales initiatives for analytical and laboratory instruments in the designated territory Generate new business opportunities through customer visits and market exploration Manage and update sales funnel and activities using CRM tools Conduct technical presentations and product demonstrations Drive commercial negotiations and close sales deals Consistently achieve or exceed defined sales targets Build and maintain strong relationships with customers and key stakeholders Ensure high levels of customer satisfaction through effective internal coordination with service and support teams Provide guidance and support to team members and ensure team performance aligns with regional goals Key Competencies and Skills: Minimum 5 years of experience in selling analytical instruments Proven ability to lead and manage a sales team (2 3 years of team management experience required) Strong understanding of Molecular Spectroscopy, Elemental Analysis, Gas Chromatography, and Thermal Analyzers (preferred) Excellent verbal and written communication skills in English Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Goal-oriented, self-motivated, and capable of working independently Willingness to travel extensively within the assigned territory Qualification : Diploma in Electronics, Chemical, or Instrumentation Engineering

Digital Marketing Lead Reporting To: Head of Marketing Department: Marketing Location: Mumbai Key Objective of the Role Lead the digital marketing function across platforms and business lines. Collaborate with cross-functional teams including business units, contact center, and tech to strengthen internal capabilities and drive growth. Use data-driven strategies to increase website traffic, enhance visibility, and continuously optimize performance through innovation and insight. Key Responsibilities Digital Strategy & Execution Develop and execute comprehensive digital marketing strategies aligned with both B2B and B2C business goals. Campaign Management Plan, implement, and optimize campaigns across key paid media platforms (Google Ads, Meta, LinkedIn, etc.), focusing on ROI and lead generation through full-funnel journeys. SEO/SEM Leadership Design and lead SEO and SEM strategies to boost organic visibility, improve keyword rankings, and drive quality traffic. Team Leadership & Development Mentor and manage a team of digital marketers, performance marketers, and data analysts fostering growth, collaboration, and performance excellence. Budget & Performance Management Manage digital marketing budgets, monitor KPIs, and report on campaign performance to identify opportunities for scale and efficiency. Stakeholder Collaboration Work closely with the leadership team to align digital marketing efforts with broader business objectives. Lead Funnel Optimization Partner with the contact center team to analyze the lead funnel, gather insights, and implement data-backed improvements. Trend Monitoring & Innovation Stay updated on industry trends, algorithm changes, and emerging digital tools to ensure competitive advantage. Marketing Automation & CRM Drive implementation of marketing automation solutions and CRM system integrations to streamline marketing workflows. Role Requirements Education Bachelor s or Master s degree in Marketing, Communications, or a related field. Experience 9 10 years of hands-on experience in digital marketing with a strong background in performance marketing and strategic planning. Technical Skills Deep knowledge of SEO, SEM, paid media, CRM automation, and performance marketing. Proficiency in Google Ads, Meta Ads, LinkedIn Campaign Manager, and analytics/reporting tools. Strong analytical mindset with the ability to interpret data into actionable insights. Skilled in building reports and delivering high-impact presentations. Behavioral Competencies Leadership Analytical Thinking Problem Solving (Digital-first) Customer Obsession Excellent Communication High Attention to Detail Adaptability and Agility Qualification : Bachelors or Masters degree in Marketing, Communications, or a related field

Microsoft Service Sales Specialist Full-Time | Mumbai, Maharashtra (On-Site) Location: Mumbai, Maharashtra Job Type: Full-Time | On-Site Experience Required: 1 to 7 years Notice Period: Immediate joiners preferred Salary: Based on experience and qualifications Job Overview We are looking for a driven and experienced Microsoft Service Sales Specialist to join our team in Mumbai. In this role, you will be responsible for generating new business opportunities, building strong relationships with Microsoft-managed customers (EC and SMC segments), and driving the sales of Bitscape s Microsoft cloud services, including Azure, Microsoft 365, Dynamics 365 (F&O, BC, CRM), Power Platform, and Power BI. This is a strategic, high-impact role that also involves team building, go-to-market (GTM) execution, and close collaboration with both internal stakeholders and Microsoft Account Executives (AEs) and Partner Teams. Key Responsibilities Build and manage a strong sales pipeline across Enterprise Commercial (EC) and Small & Medium Corporate (SMC) customer segments. Drive end-to-end sales of Bitscape s Microsoft service offerings, including Azure, Microsoft 365, Dynamics 365 ERP & CRM (F&O, BC), Power BI, and Power Apps. Establish and maintain trusted relationships with Microsoft teams to co-sell and align on joint go-to-market strategies. Recruit, mentor, and lead a high-performing team of account managers and solution specialists, working closely with the pre-sales and delivery leaders at our Global Engineering Center in Ahmedabad. Take ownership of business P&L, revenue goals, and customer satisfaction. Expand Bitscape s presence in the Managed Service Provider (MSP) market, identifying new growth opportunities and client needs. Collaborate with other Bitscape leaders to ensure alignment with company goals and strategic priorities. Leverage market insights and customer feedback to continuously optimize sales strategies and service offerings. Qualifications and Skills Proven track record in Microsoft services sales, account management, or business development, ideally in a cloud services or IT consulting environment. Strong understanding of Microsoft cloud solutions including Azure, Microsoft 365, Dynamics 365, and Power Platform. Ability to manage large, complex accounts and influence stakeholders at all levels. Demonstrated experience in building and leading high-performing sales teams. Familiarity with Microsoft Co-Sell motions and working with Microsoft Partner and AE teams is highly desirable. Strong communication, negotiation, and relationship-building skills. Strategic thinker with a customer-first mindset and a results-driven approach. MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria. Lead Microsoft service sales strategy for a trusted Microsoft partner in a high-growth market. Work closely with Microsoft and high-profile enterprise clients across India. Join a collaborative, innovation-led team with a strong delivery backbone. Opportunity to make a high business impact and grow into senior leadership roles. Apply now to be part of a forward-thinking Microsoft partner and accelerate your career in cloud services and Microsoft solution sales. Qualification : MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria.

Position: Data Analyst Location: Mumbai, India Division: Data & Analytics / Marketing About the Role As a Data Analyst within the Blenheim Chalcot portfolio and Oakbrook, you will be crucial in driving data-driven insights for our consumer lending business. You will analyze marketing performance across direct and third-party aggregator channels, helping optimize spend and strategy. Your work will involve building and maintaining dashboards (SQL, Power BI), monitoring campaign and product performance, and ensuring channel efficiency. Key Responsibilities Campaign & Channel Performance Analysis Track and analyze marketing campaigns (paid search, social, email, display, aggregators). Measure key conversion metrics: impressions → clicks → applications → approvals → disbursals. Identify underperforming campaigns/channels and recommend improvements. Aggregator Performance Monitoring Monitor lead volume, quality, and conversion rates from aggregators (e.g., Clear Score, Compare the Market). Benchmark aggregator ROI and provide actionable insights for partner management. Product Performance Tracking Analyze application, approval, and disbursal trends by product type. Segment performance by demographics, channel, and credit risk tiers (prime, near-prime, non-prime). Identify opportunities for product/pricing optimization. Dashboard Development & Reporting Design and maintain interactive dashboards using SQL and Power BI. Ensure data accuracy and real-time performance tracking. Present weekly/monthly reports and insights to marketing, finance, and product teams. Customer Journey & Funnel Analysis Analyze drop-off points in the customer journey. Collaborate with CRO and UX teams to improve application flows. Support A/B testing with data analysis. Marketing Data Governance Ensure campaign tagging and data standards across platforms (GA, CRM, ad networks). Collaborate with data engineering on data quality and pipeline improvements. About You Technical Skills: Advanced SQL skills (complex queries, joins, CTEs) on relational databases (Snowflake, Big Query, Redshift). Proficient in Power BI (dashboard design, KPI visualization, DAX calculations). Strong Excel/Google Sheets skills (pivot tables, VLOOKUP/XLOOKUP, array formulas). Data cleaning and preparation expertise; familiarity with Alteryx or Python/Pandas is a plus. Understanding of UTM tracking, campaign attribution models, and analytics platforms (Google Analytics, Adobe Analytics). Experience with A/B testing and statistical analysis. Familiarity with CRM and marketing platforms (Google Ads, Meta, email/SMS tools). Awareness of GDPR and data governance best practices. Non-Technical Skills: Commercial awareness in lending context (customer acquisition cost, ROI, bad debt rates). Ability to translate data insights for non-technical stakeholders (marketing, finance, compliance). Strong attention to detail and problem-solving mindset. Excellent time management balancing regular reporting and ad-hoc analysis. Curious and proactive in identifying trends and opportunities. Collaborative working style across marketing, product, risk, and data teams. About Blenheim Chalcot & Oakbrook Blenheim Chalcot is a world-leading digital venture builder with over 26 years of experience creating disruptive businesses in FinTech, EdTech, GovTech, and more. Our India team plays a vital role in our success, fostering innovation and entrepreneurship since 2014. Oakbrook, a fast-scaling FinTech venture in our portfolio, leverages advanced analytics and technology to provide personalized consumer lending solutions. We aim to simplify borrowing with fair, data-driven credit access tailored to individual customers. Join the world s leading digital venture builder. Work with a diverse, talented team in a culture of continuous learning and innovation. Opportunity to work on Gen AI-enabled cutting-edge solutions. A fun, open, and cricket-enthusiast environment (home of Rajasthan Royals IPL team!). 24 days annual leave + 10 public holidays. Private medical insurance for you and your family & life insurance coverage. Our Commitment We value diversity and inclusion, fostering a culture where everyone s skills and talents can thrive. We recruit, develop, and promote based on merit and competence, driven by curiosity and collaboration. Join us to make an impact in a data-driven, fast-paced environment.

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

Job Title: International Sales Specialist US Market (Personal Care & F&F Industry) Location: Mumbai, Maharashtra, India Job Type: Full-time Experience Level: Mid-Level (6+ years) About Elchemy Elchemy is transforming the $800B+ global specialty chemicals industry through a tech-enabled cross-border marketplace. By combining digital-first infrastructure with deep industry expertise, we're addressing long-standing inefficiencies in global chemical trade like trust deficits, quality concerns, and excessive lead times. In just over 20 months, Elchemy has expanded to serve customers in 32+ countries, built active partnerships with hundreds of suppliers, and raised over $7.5M from marquee investors such as InfoEdge Ventures and Prime Venture Partners, as well as promoters of Vinati Organics, Laxmi Organics, and Coromandel International. We are building a team of A-players ambitious, smart, and collaborative individuals who believe in execution, speed, and pushing boundaries to reshape the future of chemical distribution. Role Overview We are seeking a driven and results-oriented International Sales Specialist to expand our footprint in the US market, specifically targeting the Personal Care and Flavors & Fragrance (F&F) industries. This is a key strategic role focused on new business generation, key account management, and long-term growth. You will be responsible for spearheading market penetration efforts, establishing strong B2B relationships, and closing high-impact deals in the US. You ll work closely with our leadership and cross-functional teams to deliver revenue targets and ensure operational excellence. Key Responsibilities Market Expansion US Focus: Lead the expansion of Elchemy's presence in the US Personal Care and F&F industries, identifying new customers and building a healthy sales pipeline. Lead Generation & Prospecting: Use a mix of outreach channels cold-calling, cold emailing, social selling, LinkedIn outreach, and industry conferences (virtual & in-person) to generate high-quality leads. Sales Execution: Drive the entire sales lifecycle from pitching and proposal creation to negotiation and closing. Manage long, strategic B2B sales cycles with enterprise clients. Revenue Ownership: Set and exceed quarterly and annual revenue goals by building strong, trust-based relationships with key stakeholders and C-level decision-makers. Key Account Management: Own relationships with key US-based customers, ensuring excellent service delivery and uncovering upselling and cross-selling opportunities. Collaborative Strategy Implementation: Work with cross-functional teams (Product, Operations, Logistics, and Marketing) to execute go-to-market plans and sales strategies effectively. Customer Success: Ensure client satisfaction through proactive communication, quick resolution of issues, and delivering value-added insights regularly. Required Qualifications & Skills Experience: 6+ years in international B2B sales, business development, or account management, ideally within the specialty chemicals industry. US Market Expertise: Demonstrated success in selling to or managing clients in the United States, preferably within Personal Care and F&F sectors. Industry Network: Strong professional network and a deep understanding of chemical sector value chains, procurement cycles, and regulatory nuances. Communication: Excellent verbal and written communication skills, with the ability to deliver compelling presentations and build trust with international stakeholders. Tech Proficiency: High proficiency in Microsoft Excel, PowerPoint, CRM tools, and other digital productivity platforms. Mindset: Entrepreneurial, self-starter mindset with the agility to work in fast-paced, high-growth startup environments. Collaboration & Adaptability: Comfortable working with cross-functional teams and adapting strategies based on feedback, data, and market dynamics. Massive Market Opportunity: Be part of a fast-growing company addressing real pain points in an $800B+ industry. Founding Team Access: Work closely with top-tier founders and experienced professionals from IITs, IIMs, and global MNCs. Global Exposure: Take ownership of a strategic international region with direct customer interactions and the ability to make real impact. Fast Career Growth: Contribute meaningfully to Elchemy s journey and grow your career exponentially. High-Performance Culture: Collaborate with a driven team that values speed, execution, innovation, and transparency. Apply Now If you are a seasoned international B2B sales professional with a passion for building relationships and scaling revenue in the US market, Elchemy wants to hear from you.

Business Development Officer (Government Sales Executive) Job Overview: We are seeking a highly motivated Government Sales Executive (Business Development Officer) to drive sales and revenue growth within the government sector. The ideal candidate will be responsible for developing and executing sales strategies to penetrate government markets and achieve sales targets. This position plays a crucial role in expanding our organization s presence in the public sector and building strong relationships with government agencies. Key Responsibilities: Develop and implement effective sales strategies to drive government sales and achieve set revenue goals. Identify and pursue new business opportunities within government agencies and departments to expand market presence. Cultivate and maintain strong relationships with key government decision-makers and stakeholders. Lead the creation and submission of proposals, bids, and contracts for government projects. Collaborate with the marketing team to design targeted campaigns and materials tailored for government audiences. Negotiate and finalize government contracts, ensuring compliance with all government regulations and requirements. Provide regular sales forecasting, reporting, and analysis for government sales activities. Stay informed on government policies, regulations, and market trends that impact sales strategies. Represent the organization at industry events, trade shows, and conferences focused on government sales. Lead and mentor a team of government sales professionals, driving performance and achieving sales targets. Coordinate with internal departments such as legal, finance, and operations for the successful execution of government contracts. Monitor competitor activities and public sector market trends to identify new opportunities and risks. Drive continuous improvement in government sales processes and strategies. Ensure full compliance with government sales laws, internal policies, and regulations. Desired Key Skills & Qualifications: Bachelor s degree in Business Administration, Marketing, or a related field. Preferred: B.Tech Mechanical or equivalent qualification. Proven experience with a minimum of 2+ years in government sales or business development within the public sector. In-depth knowledge of government procurement processes, regulations, and contracting procedures. Exceptional communication and presentation skills, with the ability to influence and engage government decision-makers. Strong negotiation skills and experience in managing complex government contracts. Strategic mindset with the ability to develop and execute effective sales plans for the public sector. Demonstrated leadership experience in managing, coaching, and motivating sales teams. High level of integrity and ethical standards in conducting government sales activities. Ability to travel as required to meet with government clients and attend relevant events. Problem-solving and decision-making abilities in a dynamic sales environment. Deep understanding of public sector trends, market dynamics, and government needs. Master s degree in a relevant field is a plus. Certification in government contracting or sales is desirable. Experience: 2-5 years of experience in government sales or business development within the public sector. Location: Mumbai, Maharashtra At our organization, we provide an exciting career opportunity in the government sector that offers growth, challenges, and the chance to make a real impact. If you have a passion for government sales and want to contribute to expanding our public sector presence, we want to hear from you! Qualification : B.Tech Mechanical or equivalent qualification.

Position: Senior Sales Executive (PSU IT Solutions) Location: Mumbai, Delhi Employment Type: Full-Time, Permanent Mode of Work: Initial period WFH/Field work from their location (Except Mumbai Location) About Swan Solutions: Swan Solutions is a rapidly growing IT infrastructure service provider with a turnover of 500 Crore, headquartered in Mumbai. Founded 33 years ago by Mr. Mohammed Sutarwala, Swan has built a reputation in the IT hardware and networking space, offering solutions to BFSI, PSU, SMBs, and corporate houses. Swan partners with leading global companies like HP, Cisco, Microsoft, Ice Warp, and Fluid AI. Our key clients include SBI, SBI MF, and ICICI. Culture at Swan: Swan s culture fosters innovation, accountability, and collaboration. We take on inspiring IT projects, encourage creativity, and celebrate the people who make ideas come to life. Our open-door culture ensures everyone has the opportunity to contribute to the transformation of ideas into actionable solutions. Members of the Swan team are described as accountable, vibrant, independent, and impactful. Key Responsibilities: Business Development Identify and target potential PSU customers across various sectors such as energy, telecommunications, banking, and infrastructure. Develop and execute strategic sales plans to penetrate PSU market segments. Build and maintain strong relationships with key decision-makers in PSU organizations. Sales Strategy Conduct in-depth market research on PSU IT spending and technological requirements. Develop tailored IT solution proposals addressing the specific needs of PSU organizations. Create comprehensive presentation decks and technical documentation. Prepare competitive bid responses and ensure technical compliance with RFPs. Sales Execution Manage the entire sales cycle, from lead generation to contract closure. Negotiate complex, high-value IT solutions and service contracts. Develop and maintain a robust sales pipeline. Meet or exceed quarterly and annual sales targets. Collaborate with pre-sales and technical teams to design customized solutions. Customer Engagement Provide a consultative selling approach to understand PSU customers' digital transformation challenges. Conduct technical presentations and demonstrations. Offer post-sales support and ensure customer satisfaction. Manage long-term customer relationships and identify upselling opportunities. Compliance and Documentation Ensure compliance with government procurement guidelines and tender processes. Maintain accurate sales records and customer interaction documentation. Prepare detailed sales reports and forecasts. Navigate complex PSU procurement procedures. Tender and RFP Management Proactively track PSU tender and RFP opportunities across various sectors. Maintain a comprehensive database of upcoming and active tenders. Develop expertise in tender classification and evaluation criteria. Ensure strict adherence to government procurement guidelines and statutory compliance norms. Tender Response Strategy Analyze RFP/tender requirements and develop precise, compliant, and competitive tender responses. Coordinate with internal teams to craft technical specifications, pricing strategies, and bid documents. Prepare comprehensive bid documents that meet all technical, commercial, and legal requirements. Stakeholder Engagement Build and maintain relationships with PSU procurement departments and tender evaluation committees. Conduct follow-up and clarification meetings, and manage post-tender communication and negotiation processes. Competitive Intelligence Monitor competitor tender responses and analyze winning bid strategies. Stay updated on emerging technologies relevant to PSU procurement. Develop insights into PSU technological transformation priorities. Qualifications: Education: Bachelor s degree in Engineering, Computer Science, or Business Administration. Experience: 4-6 years of experience, with at least 3 years in enterprise IT sales, preferably with exposure to the PSU sector. Proven track record of successful B2G (Business to Government) sales. Strong understanding of IT infrastructure, cloud solutions, cybersecurity, and digital transformation technologies. Excellent communication and negotiation skills in English and Hindi. Required Skills: Deep knowledge of PSU procurement processes. Strong networking and relationship-building capabilities. Strategic thinking and solution-selling approach. Ability to work in a target-driven environment. Proficient in CRM tools and sales management software. Excellent written and verbal communication skills. Attention to detail, especially with tender specifications. Strong analytical and problem-solving capabilities. Ability to work under strict deadlines. Proficiency in preparing persuasive technical documentation. Technical Competencies: Extensive knowledge of government e-procurement portals (GeM, CPPP). Tender evaluation processes and bid management software. Experience in preparing technical and commercial bid proposals. Technology Focus Areas: IT Infrastructure Solutions Cloud Computing Cybersecurity Digital Transformation Technologies Enterprise Software Solutions Network and Communication Systems Key Performance Indicators (KPIs): Number of tenders participated in. Tender win rate. Total contract value of won tenders. Compliance score in tender submissions. Revenue generated through tender routes. Compensation: Performance Bonus: 100-300% of base salary (based on the number and value of tenders won). Qualification : Bachelors degree in Engineering, Computer Science, or Business Administration.

Position: Salesforce Lightning Developer/JavaScript Developer Location: Vile Parle, Mumbai, Maharashtra, India Job Type: Full-Time About the Role: We are looking for a Salesforce Lightning Developer to help develop and customize Salesforce lightning applications. You will work with Aura and LWC components, build business logic using Apex, and create rich UIs using Salesforce Lightning web components. Strong JavaScript skills are essential for this role. Key Responsibilities: Develop and customize Salesforce lightning applications using Aura and LWC components. Build and maintain business logic in Apex. Create rich and dynamic UIs using Salesforce Lightning Web Components. Collaborate with other developers and business teams to deliver high-quality solutions. Requirements: Experience: 6 months to 3 years. Skills: Strong understanding of JavaScript, Apex, Aura, LWC. Availability: Immediate joiners only. Location: Vile Parle West, Mumbai. Bond: Should be willing to sign a 2-year bond.

Position: Assistant Manager Business Development Location: Mumbai Experience Required: 2 3 Years Employment Type: Full-Time About the Role: We are looking for a proactive and ambitious Assistant Manager Business Development with experience in the digital marketing industry. The ideal candidate will be responsible for driving new business opportunities, supporting pitch development, and contributing to strategic growth through effective planning and stakeholder engagement. Requirements: 2 3 years of experience in business development, preferably within a digital marketing agency. Strong passion for sales and client acquisition. Deep understanding of digital marketing services and solutions. Excellent written and verbal communication skills. Proficiency in creating and executing brand acquisition strategies is an added advantage. Familiarity with CRM platforms like HubSpot, LeadSquared, Salesforce, or similar. Effective in planning, negotiation, and stakeholder engagement. Key Responsibilities: Lead and support new business pitches, RFPs, and proposals, coordinating with internal teams. Work closely with media and tech teams to execute monthly ad campaigns using internal databases. Collect and analyze campaign reports and extract key learnings for future improvements. Ensure timely execution of monthly outreach activities and follow-up communications. Liaise with corporate communications teams to explore PR and award opportunities for client brands. Collaborate with account managers and business heads to ensure account health and uncover growth opportunities. Identify and attend networking events and industry forums relevant to business development. Provide training and mentoring to junior team members or business development executives.

Job Title: HubSpot CRM Developer Reports To: Technical Lead / Engineering Manager Location: Mumbai Job Description: We are looking for an experienced HubSpot CRM Developer to join our dynamic team. This role is pivotal in leading the design, development, and implementation of HubSpot CRM solutions, including customizations, integrations, and automation workflows. You will work closely with design, management, and clients to architect scalable, maintainable solutions that meet business goals and align with industry best practices. Key Responsibilities: Lead HubSpot CRM Development: Lead the design, development, and implementation of HubSpot CRM solutions, ensuring customization, integration, and automation workflows meet the business needs. Collaborate with cross-functional teams, including design, management, and clients, to gather requirements and develop robust solutions. Customization and Integration: Customize HubSpot modules, templates, and APIs to address specific business requirements. Architect scalable and maintainable solutions for CRM and marketing automation, optimizing HubSpot performance. Optimization and Troubleshooting: Troubleshoot HubSpot-related issues, ensuring optimal performance and resolving any roadblocks that may arise. Stay up-to-date with the latest HubSpot features and updates, proactively identifying opportunities for improvement. Mentorship and Technical Guidance: Provide technical guidance and mentorship to junior developers and team members, fostering a collaborative learning environment. Strategic Contribution: Contribute to the overall technical strategy and roadmap for HubSpot implementation and integration, ensuring alignment with company goals and industry standards. Collaboration and Communication: Work effectively with cross-functional teams, including sales, marketing, and product, to ensure smooth and efficient HubSpot implementation and integration. Communicate effectively with both technical and non-technical stakeholders to translate requirements into actionable solutions. Requirements: Education: Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree is preferred. Experience: 3+ years of experience in software engineering, with a focus on CMS/CRM systems and marketing automation platforms (preferably HubSpot). Extensive hands-on experience with HubSpot CMS/CRM, including proficiency in HubSpot APIs, workflows, custom objects, and integrations. Technical Skills: Strong programming skills in languages such as JavaScript, Python, or Java. Experience with front-end technologies such as HTML, CSS, and modern JavaScript frameworks like React or Vue. Solid understanding of relational databases and data modeling concepts. Problem-Solving & Analytical Skills: Strong problem-solving abilities with a keen attention to detail. Ability to troubleshoot issues and optimize HubSpot performance. Communication and Collaboration: Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment. Ability to articulate complex technical concepts to non-technical stakeholders. Certifications (Preferred): HubSpot Developer Certification or similar certifications are preferred. Growth Opportunities: Enhance your skills by working on cutting-edge CRM solutions and with an innovative team. Collaborative Environment: Work in a cross-functional and dynamic environment, collaborating with talented professionals. Career Advancement: Take on leadership roles and contribute to strategic decision-making in an expanding organization. If you are passionate about building scalable and innovative CRM solutions, have a deep understanding of HubSpot, and enjoy working in a collaborative environment, we would love to hear from you. Qualification : Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree is preferred.

Job Title: Senior Business Analyst - Presales (Magento) Location: Mumbai / Ahmedabad Job Type: Full-time Education: B.E./B.Tech (IT/CS) / Any Graduate / MBA (Preferred) Experience: 4 to 7 Years Openings: 2 Job Description: We are looking for an experienced Senior Business Analyst - Presales to join our team. The ideal candidate will have a deep understanding of e-commerce platforms, especially Magento (Adobe Commerce), and experience in leading pre-sales activities, requirement gathering, and providing solutions to potential clients. You will be the bridge between the client s business needs and our technical team, ensuring smooth project initiation and ongoing collaboration. Key Responsibilities: Pre-sales Activities: Lead pre-sales efforts by preparing proposals, presentations, RFP responses, and proof of concept (PoCs) demonstrations. Client Interaction: Work closely with clients to gather business requirements, define needs, and document functional and technical specifications. Documentation: Prepare and maintain detailed documentation, including BRD/FRS, WBS, PPT, SOWs, wireframes, and functional specifications. Solution Design: Develop and deliver compelling solutions, including creating and organizing proof-of-concept demonstrations that align with client business needs. Platform Expertise: Demonstrate deep knowledge of Magento, Adobe Commerce, Woocommerce, Shopify, and other leading e-commerce platforms, translating functional views into technical solutions. Business Analysis: Collect and analyze business requirements, understand client expectations, and estimate project scopes for e-commerce platforms. Collaborate with Sales & Business Development Teams: Assist the business development team in converting leads into clients by providing relevant documentation and insights. Client Communication: Ensure clear communication between clients and technical teams, managing expectations, and ensuring successful project outcomes. Market Research: Conduct market analysis to identify trends, opportunities for growth, and emerging technologies in e-commerce and digital experience. Stakeholder Management: Build strong relationships with clients and internal stakeholders, including senior management and Adobe Executives. CRM & Sales Pipeline Management: Proficiently manage CRM systems, ensuring timely updates of lead statuses and coordination with the sales team for seamless lead-to-sales conversions. Strategic Planning & Roadmaps: Help define strategic goals, roadmaps, and client success strategies, driving the growth of client relationships and ensuring smooth transitions from presales to post-sales. Skills & Qualifications: Experience: 4 to 7 years of experience as a Business Analyst in the presales domain, with a focus on e-commerce platforms (Magento, Adobe Commerce, WooCommerce, Shopify, BigCommerce). Technical Knowledge: Strong understanding of e-commerce platforms, including features, functionalities, and integration methods. Documentation Skills: Expertise in preparing clear and detailed documentation such as BRD/FRS, WBS, PPT, SOWs, and wireframes. Strong Communication Skills: Outstanding verbal and written communication skills, with the ability to effectively communicate with clients and technical teams. Stakeholder Management: Ability to foster strong relationships with clients, internal teams, and Adobe Executives to drive collaboration and success. Problem Solving: Excellent analytical and problem-solving skills to propose and implement optimal business solutions. Client-Facing Experience: Comfortable with client interactions through various mediums (phone, email, Skype, in-person meetings). Leadership: Ability to take the lead in organizing and running meetings, ensuring clear objectives and tasks are set. CRM Systems: Proficient in managing CRM systems for lead tracking and pipeline management. Additional Skills (Preferred but not Required): Magento / Adobe Commerce: Knowledge of Adobe Commerce/Magento or similar e-commerce platforms is an advantage. Adobe Experience Manager (AEM): Familiarity with AEM and other Adobe products is a plus. Presales & Business Development: Experience in leading presales activities and contributing to marketing activities such as case studies and portfolios. Personal Traits We Are Looking For: Self-Starter: Ability to work independently and take ownership of tasks. Multi-tasking: Strong organizational skills to manage multiple tasks efficiently. Curiosity & Proactiveness: A keen interest in learning about new technologies and proactively solving challenges. Optimism & Team Player: A positive attitude with the ability to collaborate effectively across teams. Qualification : B.E./B.Tech (IT/CS) / Any Graduate / MBA (Preferred)

Job Description Role Purpose: This is a strategic leadership position. Primary responsibility is to lead and grow the NIQ Qualitative business Nationally. The candidate will be responsible for driving profitable growth, including the full P&L of the business, Representing VOC and creating awareness of all your portfolio internally and externally. You will lead the India Qualitative business and team of Qualitative researchers, work closely with the various Business Vertical leaders and set a strategy that focuses on account acquisition retention and growth This role is also accountable for accurately managing an active sales pipeline and coaching the specialty seller team to better results by leveraging multiple sales drivers such as prospecting, campaigns, and other account engagement tools. Working closely with business partners across verticals to understand client challenges and ensuring strong awareness and presence of Qual with these clients. Core Responsibilities Own Qualitative Research revenue and cost OP, driving long term profitable growth. Develop and execute the Qualitative Strategy to grow share. Developing a clear blueprint on where to play and how to play and how to win. Introduce new solutions and thought leadership pieces to the team Develop and drive continuous though leadership agenda and participate in external forums. Craft India client engagement plans alongside the Vertical leaders and Business partners for target client activation at local India level. Develop sales plans and strategies accordingly to achieve sales goals in collaboration with each Vertical leader. Articulating it clearly with the Vertical business partners on opportunities for new client penetration, cross sales and upgrades leveraging the practices - Bring to Life the Go to Market plan review, adjust with vertical leaders as well partnering with Regional Qualitative Practice. Ensuring that your team of Qual researchers have a clear blue print of which accounts to focus and alignment with business partners. Serve as senior leader on Local RFP engagements working across SA&I and NielsenIQ for a unified response and representing the Qualitative research requirements. Develop KPI for the teams that focuses not just on NBD but also on client retention, win back, and larger share of continuous business. Manage sales team pipeline and assist in closing deals through strategic intervention. Set quarterly and annual sales quotas. Provide detailed sales forecasting on a monthly basis. Own client-level annual operational (OP) planning inputs with the team at the account/geo level. Create sales reports and provide feedback to SA&I India leader. Drive sales maintaining a long-term perspective to maximize overall revenue generation while being able to generate short term results. Ensure the team is scoping projects responsibly that meet SAI profitability guidelines. Partner closely with Customer Success Teams and vertical leaders to align on goals and strategy and drive shared accountability for revenue targets. Implement annual pricing increases and influence price-setting for new services. Lead and Advise on RFPs as necessary. Ensure NIQ GDF / SDF fund usage where applicable. Be a NIQ relationship driver. Liaise with local NIQ sales leaders on joint business planning, regional commercial efforts, and SAI product pushes. Voice of client Maintain & develop the commercial relationship to clients. Monitor the market and competitor products and activities and feed the same to India lead as well as regional Qual leader. Review customer activity and anticipate prospecting needs. Establish and maintain senior level key prospect/client relationships. Provide input for product development and prioritizations based on client feedback, RFPs requirements, competition analysis and market trends. Collaborate Practice leaders as well as Regional Vertical leader to capture needs and get early feedback on our mid / long term product roadmaps. Product positioning and awareness Clearly and convincingly articulate Qualitative offerings and unique value proposition, matching them with relevant client business challenges/KPIs. Where necessary adapt Regional Qual sales framework to India, linked to use cases relevant to specific target buyer personas and Verticals. Adopt and adjust Regionally built buyer personas profile and objection handling playbook to India market needs. Generate buyer personas database by verticals and help activate the same with GTM plan along with the Vertical Leaders. Facilitate the creation of client case studies to support product positioning. Lead or support T2T client meetings concerning Qual. Maintain broader Qualitative product/technical knowledge across all SAI tools. Participate in regional boot camps. Plan and Initiate local Bootcamps to train the Business partners. People management Recruit and hire Qual Research staff as the case may be. Motivate the teams to achieve their goals. Mentoring and guiding on winning techniques using your experience. Setting their targets and goals and guiding them on how to meet and exceed their KPI. Work with training team and peers to develop sales training content and protocols. Ensure internal processes are followed, including adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Regular performance reviews with the team. Qualifications Expert in Qualitative Research techniques University degree in Marketing / Economics / Psychology / Sociology or related field a must. Preferred Postgraduate or MBA 15+ years working experience in Market Research - Strong understanding and appreciation of the various MR protocols such as concept testing, product testing, U&A, Segmentation, Profiling studies, BHT and so on. Proven Leader of high performing teams Expertise in (application of) one of NielsenIQ solutions is a plus Strong analytical skills Proven sales acumen Skillsets Strong sense of urgency and accounta...