CRM Software Jobs in Bengaluru

Customer Support Engineer I CRM Location: Bangalore About Tekion Tekion is transforming the automotive retail industry with the first cloud-native platform, including: Automotive Retail Cloud (ARC) for dealerships and retailers Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises Automotive Partner Cloud (APC) for technology and industry partners The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration. Role Overview As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience. Core Responsibilities Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions to system issues. Follow standard procedures for proper escalation of unresolved issues to internal teams. Understand the application both functionally and technically. Reference internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged in the system. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports. Document technical knowledge in the form of notes, manuals, and guides. Required Skills Experience as an Application, Product, or Customer Support Engineer. Ability to quickly learn and master employer-specific software. Strong problem-solving skills for complex technical issues. Excellent written and verbal communication skills. Ability to diagnose and address application issues efficiently. Basic understanding of IoT and software (preferred but not mandatory). Comfortable working rotational shifts. Hands-on experience with chat or ticketing tools for customer interaction.

Associate Project Manager Experience: 1 4 years Location: Bangalore Employment Type: Full-Time About Kapture CX Kapture CX is a leading AI-powered SaaS platform that helps enterprises automate and enhance customer experience. Headquartered in Bangalore, we operate globally across India, USA, UAE, Singapore, Philippines, and Indonesia. Role Overview We are seeking an Associate Project Manager to oversee the end-to-end delivery of CRM and ticketing platform implementations. You will manage projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with business objectives. Key Responsibilities Project Lifecycle: Manage end-to-end CRM implementation projects for multiple clients, ensuring business requirements are translated into technology solutions. Documentation: Develop and maintain critical project assets including BRD, SOW, project plans, and resource plans. Risk Management: Monitor progress, identify risks, and implement mitigation strategies while reviewing deliverables for quality and consistency. Stakeholder Management: Communicate status updates and production issues to stakeholders; interact with clients to manage expectations. Cross-functional Coordination: Lead resource management and collaborate with both technical and non-technical teams for seamless execution. Requirements Experience: 1 5 years managing software implementation projects (CRM, ERP, or ServiceDesk preferred). Education: B.E./B.Tech. in Computer Science or a related engineering field is preferred. Technical Skills: Proficiency with Jira and a basic understanding of APIs and technology integrations. Certifications: PMP, CSM, or PRINCE2 certifications are a significant advantage. Soft Skills: Exceptional planning, estimating, and relationship-building skills with a strong techno-functional mindset. Qualification : B.E./B.Tech. in Computer Science or a related engineering field is preferred

Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field

Sales Engineer Location: Bangalore Department: Sales Role Summary Fracktal Works is seeking a dynamic and results-driven Sales Engineer to join our team in Bangalore. This role will focus on promoting and selling our cutting-edge 3D printing solutions across the Indian market. The ideal candidate will blend technical expertise with strong sales acumen to support pre-sales efforts, execute sales strategies, and drive revenue growth. This position requires a proactive approach to lead generation, customer engagement, and sales execution using modern sales tools and data-driven decision-making. Key Responsibilities Pre-Sales Activities Market Research: Identify potential customers and analyze their industries and challenges using data insights to tailor outreach and engagement. Product Demonstrations: Conduct engaging product demos that effectively showcase how Fracktal Works solutions meet customer needs and add value. Value Proposition Development: Craft personalized value propositions based on each customer s requirements and pain points. Lead Generation: Initiate contact with prospects via email, phone, and other channels to build a robust pipeline of qualified leads. Sales Execution Deal Negotiation: Lead pricing and terms negotiations to close sales successfully. Contract Management: Oversee the preparation and finalization of contracts with clients. Relationship Management: Cultivate long-term relationships with clients, acting as a trusted advisor throughout the customer journey. Sales Reporting: Maintain accurate sales records, generate regular reports, and analyze key performance metrics to identify improvement opportunities. Application Engineering 3D Model Design: Assist customers in designing and optimizing 3D models for printing. Technology Selection: Recommend suitable 3D printing technologies and materials for specific applications. Testing & Evaluation: Conduct print tests and assess results to ensure quality and functionality. Industry Awareness: Stay informed on the latest developments in 3D printing technologies, materials, and trends. Required Skills & Qualifications Bachelor s degree in Engineering, Business, Marketing, or a related field. 2+ years of experience in sales, preferably within the tech or software industry. Solid understanding of the Indian market landscape. Strong verbal and written communication skills. Ability to build trust and maintain strong, long-term customer relationships. Skilled in negotiation, persuasion, and closing deals. Proficient in CRM platforms and other modern sales tools. Comfortable with data analysis to guide sales strategies and decisions. At Fracktal Works, you ll be part of a growing company at the forefront of additive manufacturing in India. You ll have the opportunity to work with cutting-edge technologies, engage with forward-thinking clients, and contribute to innovations that shape the future of manufacturing. Qualification : Bachelors degree in Engineering, Business, Marketing, or a related field

Business Development Manager Software Sales Department: Sales Location: Bangalore Experience: 4 6 Years Job Description We are seeking an experienced and results-driven Business Development Manager Software Sales to drive revenue growth by selling Dassault Syst mes and MSC Software products to commercial and government clients across Karnataka. The ideal candidate will have a strong background in CAD/CAM/CAE software sales, with the ability to build and manage key client relationships. Key Responsibilities Identify, engage, and develop new business opportunities with commercial enterprises, government agencies, and educational institutions. Promote and sell CAD/CAM/CAE solutions including Dassault Syst mes, MSC Software, and other industry-standard platforms. Build and maintain strong relationships with key decision-makers and stakeholders. Understand customer requirements and propose software solutions that address their design, simulation, and manufacturing needs. Meet or exceed assigned sales targets and contribute to the overall growth strategy. Conduct product presentations, demos, and follow-ups to close sales. Maintain detailed records of sales activities in CRM tools and provide regular forecasts and reports. Collaborate with technical teams for pre-sales support and solution implementation. Requirements Qualifications: Bachelor s degree or diploma in Engineering (preferably Mechanical), Business Administration, or related fields. MBA in Marketing is a plus. Experience: 4 6 years of experience in software sales, specifically in CAD/CAM/CAE products such as Siemens NX, Solid Edge, CATIA, SolidWorks, Pro-E, Ansys, Altair, or similar. Proven track record in selling to large commercial organizations, SMEs, government agencies, and academic institutions. Skills: Strong understanding of the CAD/CAM/CAE software market. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and manage client relationships effectively. Self-motivated, target-driven, and highly organized. Qualification : Bachelors degree or diploma in Engineering (preferably Mechanical), Business Administration, or related fields

Position: Associate Software Engineer Location: Bengaluru Job Description: We are looking for a talented and driven Associate Software Engineer to join our growing development team in Bengaluru. This role involves building scalable web applications across the full stack, collaborating with cross-functional teams, and contributing to the architecture and performance of our digital platforms. Key Responsibilities: Design, develop, and maintain robust front-end and back-end features for web applications Collaborate with UI/UX designers, product managers, and fellow developers to deliver seamless user experiences Write clean, efficient, and maintainable code following best practices Develop and integrate RESTful APIs to enable smooth interaction between front-end and back-end systems Participate in code reviews and contribute to a culture of code quality and continuous improvement Optimize applications for performance, scalability, and responsiveness Troubleshoot and resolve issues across the development and production environments Stay current with emerging technologies, frameworks, and industry trends Contribute to system architecture discussions and design scalable solutions Ensure mobile responsiveness and cross-browser compatibility of web interfaces Qualifications & Skills: Bachelor s degree in Computer Science, Software Engineering, or a related field or equivalent practical experience 1 2 years of experience as a Full Stack Developer or in a similar role Proficiency in HTML, CSS, JavaScript, and front-end frameworks such as React.js, Angular, or Vue.js Solid back-end development experience using Python or Node.js Experience with both relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, etc.) Strong understanding of RESTful API development and integration Familiarity with Git and version control workflows Ability to build responsive, mobile-friendly user interfaces Excellent problem-solving and debugging skills across the full stack Effective communication skills, both written and verbal, for working in remote or hybrid team environments Experience with ERP or CRM systems is a plus Qualification : Bachelors degree in Computer Science, Software Engineering, or a related fieldor equivalent practical experience

Job Title: Senior Executive Business Development Location: Bangalore Department: Business Development / B2B Sales Experience: 6 to 12 years Education: MBA (Marketing) Key Role Drive business growth by identifying new opportunities, building client relationships, and expanding the company s market presence in B2B segments. Responsibilities Identify and develop new business opportunities to achieve sales targets and revenue growth. Build and maintain strong relationships with existing and potential clients. Conduct market research and competitor analysis to identify trends and opportunities. Prepare and deliver compelling presentations, proposals, and negotiations with clients. Collaborate with internal teams such as marketing, product development, and operations to ensure customer satisfaction and successful project delivery. Monitor sales pipeline and report progress to senior management. Represent the company at industry events, trade shows, and networking forums. Qualifications MBA in Marketing or related field. 6 to 12 years of experience in business development or B2B sales. Proven track record of achieving sales targets and driving business growth. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Proficient in CRM software and MS Office suite. Qualification : MBA in Marketing or related field

Sr. Software Sales Consultant / Manager (SaaS) Location: Bengaluru, India (In-Office) Experience: 8 13 years Job Type: Full-time | Permanent Role Category: Enterprise & B2B Sales Industry: IT Services & Consulting About the Role We re looking for a driven and experienced Senior Software Sales Consultant / Manager to lead our enterprise software sales efforts across North America and APAC markets. You'll be at the forefront of selling our next-gen cloud-based Quality Management System (EQMS) designed for industries like General Manufacturing, Life Sciences, and Automotive. If you're passionate about helping organizations digitally transform and thrive in a competitive landscape especially in compliance, quality, and process optimization we want to hear from you. What You ll Be Doing Sales Strategy & Execution Drive new business and manage existing accounts to exceed annual sales quotas Operate as a hunter, building a strong pipeline via assigned leads and self-sourced opportunities Manage the entire sales cycle: lead generation qualification business development deal closure Create success plans aligned with both individual targets and company revenue goals Client Engagement Build strong, multi-level relationships with decision-makers and influencers Understand customer pain points and map them to the value of our solutions Position our EQMS and complementary platforms to meet compliance, quality, and efficiency needs Sales Operations Keep CRM (Salesforce) updated with an accurate pipeline and forecast Collaborate with internal teams Product, Development, Support, Consulting to ensure a seamless customer experience Represent the company at industry events, trade shows, and webinars What You ll Bring Required Skills & Experience 8 13 years of successful experience in enterprise software sales (SaaS, cloud-based platforms, or EQMS/ERP/CRM) Prior experience with on-premise-to-cloud transitions is a big plus Strong working knowledge of Quality, Compliance, or Clinical Information Systems Ability to understand complex business workflows and demonstrate high-value software solutions Exceptional communication, negotiation, and presentation skills Proficiency in Microsoft Office Suite and familiarity with Salesforce CRM Self-starter with a strong sense of ownership and ability to work cross-functionally Education Bachelor s degree in Business, Engineering, or a related field Nice to Have Exposure to EQMS, ERP, MES, CRM, HCM, EPM, or BI/Analytics platforms Experience selling into regulated industries like Life Sciences, Pharma, or Automotive Multilingual skills (English is mandatory; additional languages are a bonus) Opportunity to work with an innovative SaaS product in a growing industry Access to top-tier clients and complex enterprise deals Fast-paced, collaborative, and learning-driven work culture Competitive salary and career progression based on performance Apply now and take the lead in shaping the future of quality and compliance software for global enterprises! Qualification : Bachelors degree in Business, Engineering, or a related field

Position: Inside Sales Representative Employment Type: Full-time Location: Bangalore, On-site Experience Required: 1 to 5 years Job Summary: As an Inside Sales Representative, you will drive sales growth by identifying and engaging potential customers, primarily healthcare providers and organizations. Your role involves guiding prospects through the sales process and showcasing the value of our AI-powered teleradiology solutions to meet their needs. Key Responsibilities: Lead Generation: Proactively research, cold call, email, and use social media to identify and qualify potential customers. Customer Engagement: Understand prospect needs and pain points, presenting our AI teleradiology solutions effectively to demonstrate value. Sales Pipeline Management: Maintain an accurate and active sales pipeline in the CRM system, tracking progress toward targets. Product Knowledge: Gain thorough knowledge of our AI teleradiology products, industry trends, and competitors to communicate features and benefits confidently. Collaboration: Coordinate with sales, marketing, and customer success teams to align strategies and improve customer experience. Provide feedback to enhance sales materials and tactics. Negotiation & Closing: Manage the entire sales process from contact to contract, handling objections and securing new business. Customer Relationship Management: Build lasting client relationships, ensure satisfaction, and identify upselling or cross-selling opportunities. Required Qualifications: Bachelor s degree in Business, Marketing, Healthcare, or a related field. Proven inside sales experience, preferably in healthcare or technology. Knowledge of the healthcare market, particularly teleradiology and AI applications, is a plus. Excellent communication and interpersonal skills with strong relationship-building abilities. Results-driven with a history of meeting or exceeding sales targets. Proficient in CRM software (e.g., Salesforce) and other sales tools. Strong organizational skills and ability to manage multiple priorities. Self-motivated, proactive, and able to work independently and collaboratively. Benefits: Competitive salary with a performance-based sales incentive structure. Professional growth and development opportunities. Collaborative and innovative work culture. Opportunity to impact the healthcare industry positively.

Position: Counter Sales / Retail Sales Location: Bangalore, Gujarat, India Job Overview: We are looking for a motivated and customer-focused Retail Sales Associate to join our team. You will play a key role in delivering excellent in-store experiences by assisting customers, offering product insights, and supporting daily retail operations. Key Responsibilities: Greet customers and guide them through the store Provide detailed and accurate information on products, pricing, and after-sales services Address customer inquiries and resolve issues efficiently Recommend and compare products to support purchasing decisions Upsell and cross-sell relevant products Ensure shelves and display racks are fully stocked and organized Process returns and exchanges in line with company policies Collaborate with the sales team to ensure a high level of customer satisfaction, especially during peak hours Share information on ongoing promotions, deals, and special offers Collect and relay customer feedback to the Store Manager Stay updated on new arrivals, product updates, and store policies Requirements: Minimum 1 year of experience in a retail sales or counter sales role Proven experience in meeting or exceeding sales targets Strong understanding of the retail sales process and customer behavior Familiarity with inventory management and restocking procedures Excellent communication and interpersonal skills Ability to thrive in a fast-paced, dynamic retail environment Flexible availability, including weekends and holiday shifts

Job Title: Regional Manager Acute Care Locations: Bangalore Experience: 2 4 Years Industry: In Vitro Diagnostics (IVD) / Healthcare / Medical Devices Employment Type: Full-Time Role Summary We are seeking a highly motivated Regional Manager Acute Care to lead sales efforts and business growth across multiple key territories. The successful candidate will be responsible for achieving sales targets, executing marketing strategies, managing CRM reporting, and driving secondary sales activities in the acute care diagnostics segment. Key Responsibilities Achieve and exceed sales targets for Acute Care products in the assigned regions. Drive secondary sales through initiatives such as UCP/UCV, BCL coverage, roadshows, demo campaigns, CMEs, and conference participation. Maintain accurate and timely reporting using CRM tools and manage the sales funnel efficiently. Implement and monitor marketing strategies to increase market penetration and brand visibility. Ensure sound financial discipline in territory management and sales operations. Lead the successful launch of new products within the territory, ensuring smooth market entry. Manage the liquidation of short shelf-life products following company guidelines. Continuously enhance product knowledge through self-learning and company-provided training programs. Monitor and report competitor activities and market trends within the assigned region. Submit timely and accurate sales and closing statements to management. Qualifications & Skills Educational Qualification: Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy. Experience: Minimum 2 years of proven experience in IVD sales, preferably with acute care products. Strong understanding of the acute care diagnostics market and healthcare sales cycles. Proficient in CRM software and sales reporting. Excellent communication, negotiation, and relationship-building skills. Ability to work independently and manage multiple territories efficiently. Willingness to travel extensively within assigned locations. Core Competencies Target-driven and result-oriented Strong stakeholder and customer management Expertise in secondary sales and marketing campaign execution Effective lead and funnel management Product launch and lifecycle management Be part of a leading organization in the IVD acute care diagnostics space. Competitive salary with performance incentives. Opportunities for professional growth and development. Collaborative work culture focused on innovation and excellence. Apply now and become a key contributor to our regional business success. Qualification : Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy.

Job Title: Sales Officer Bangalore | FarMart Pantry About FarMart Pantry: FarMart Pantry is a rapidly growing consumer brands company committed to revolutionizing the General Trade distribution ecosystem. As we expand aggressively across Bangalore and key markets, we re seeking motivated sales professionals to join our journey and contribute to building a high-impact FMCG brand from the ground up. Position Overview: We are hiring a results-driven Sales Officer with extensive experience in FMCG sales and general trade distribution. The ideal candidate will have a proven track record of meeting sales targets, expanding distribution channels, and executing trade marketing strategies. This role offers a unique chance to lead and scale operations in Bangalore, driving brand visibility and retail growth. Key Responsibilities: Achieve monthly, quarterly, and annual sales targets by driving primary and secondary sales across Bangalore. Build, manage, and strengthen relationships with distributors, retailers, and key trade partners to boost market penetration. Plan and execute trade marketing campaigns, promotions, and localized sales initiatives. Recruit, lead, and motivate a team of Sales Representatives to maximize sales output and reach business goals. Ensure timely collections and manage outstanding payments to maintain financial health. Monitor sales metrics, analyze market trends, and provide actionable reports to senior management. Maintain full market coverage, ensuring consistent brand visibility and retail execution. Required Skills & Qualifications: 3 to 5 years of proven experience in General Trade Sales within FMCG or consumer brand sectors. Fluency in Kannada (spoken and written) is essential for effective local market engagement. Strong negotiation, communication, and leadership abilities. Expertise in distributor handling, territory management, and market expansion strategies. Analytical mindset with the ability to solve problems and drive business growth. Opportunity to own and shape a critical business vertical in a fast-growing FMCG company. Transparent, merit-based culture with ample scope for learning and career advancement. Collaborative and innovative work environment that nurtures personal and professional growth. Work alongside passionate leaders and talented peers to make a significant impact early in your career.

Inside Sales Specialist Middle East | 3-4 Years Experience | Bangalore Location: Bangalore Experience: 3 to 4 Years Job Overview Join our dynamic team as an Inside Sales Specialist focused on the Middle East market! We re seeking a motivated sales professional with experience in the Construction and Real Estate industry who can proactively identify and generate new business opportunities. You will engage prospects through outbound calls, emails, and social media channels, qualify leads, and assess client needs to align our cutting-edge ERP solutions with their business objectives. Experience & Educational Qualifications 3-4 years of inside sales experience, ideally in software or technology sales within Construction & Real Estate. Bachelor s or Master s degree in Technology or a relevant field. Key Skills Required Proven track record in sales, preferably ERP or software solutions. Ability to qualify leads effectively and progress them through the sales funnel. Strong communication and interpersonal skills. Proficiency in CRM tools and sales software. Experience handling international regions such as Southeast Asia, Middle East, Africa, and the UK is highly preferred. Responsibilities Research and identify new sales leads and potential clients in the Middle East region. Make outbound calls and follow up on inbound inquiries to promote ERP software solutions. Build and nurture strong relationships with leads to convert prospects into customers. Collaborate with marketing, customer service, and other departments to maximize sales efforts. Stay informed about industry trends, competitor activities, and market conditions. Present and demonstrate product benefits to potential clients (preferred). Preferred Qualifications Experience as an Inside Sales Executive in ERP software or similar sales roles. Familiarity with international markets and cross-cultural communication. Excellent organizational and time-management skills. Ability to thrive in a fast-paced, team-oriented environment. Flexible working hours to support work-life balance. Opportunities for professional growth and continuous learning. Comprehensive medical and insurance benefits. Work with a global leader in real estate ERP solutions. About In4Velocity Since 2004, In4Velocity has been a trusted technology partner to real estate, construction, and infrastructure companies worldwide. Our flagship product, In4Suite , revolutionizes real estate development by integrating buy-side, sell-side, and in-house processes into a unified platform with powerful Business Intelligence capabilities. Backed by unmatched global support, In4Suite is the preferred ERP solution empowering companies to streamline operations and make informed business decisions. Join In4Velocity and contribute to pioneering innovation in the real estate technology space. Apply now and join our winning team! Qualification : Bachelors or Masters degree in Technology or a relevant field.

Job Title: Product Specialist Intern Cybersecurity Location: Bengaluru, Karnataka, India Internship Duration: 3 Months | Full-Time About CloudSEK CloudSEK is a cutting-edge AI-powered cybersecurity company that s revolutionizing the way digital threats are detected and mitigated in real-time. Founded in 2015 and headquartered in Singapore, we are committed to developing the fastest, most reliable AI and ML technology to identify, analyze, and resolve cyber threats. Our product suite includes: XVigil: Digital Risk Protection and Threat Intelligence Platform BeVigil: Attack Surface Monitoring and Threat Detection Tool SVigil: Contextual AI for Software Supply Chain Risk Management With rapid global expansion, including operations in India, Southeast Asia, and the Americas, CloudSEK has received accolades such as: NASSCOM-DSCI Excellence Award for Security Product Company of the Year NetApp Excellerator s Best Growth Strategy Award Series A funding of $7M to fuel growth and innovation Join us as we continue to redefine digital risk management! About the Role: Product Specialist Intern We are looking for enthusiastic Product Specialist Interns who are eager to learn and contribute to the cybersecurity space. If you have a passion for technology, client communication, and problem-solving, this is an excellent opportunity for you! As a Product Specialist Intern at CloudSEK, you will play a crucial role in supporting clients and helping them make the most of our cybersecurity products. Key Responsibilities Client Support & Communication: Act as the first point of contact for clients with product-related queries and issues. Provide assistance via email, phone, and online presentations. Troubleshooting & Issue Resolution: Identify, document, and troubleshoot customer issues, providing timely solutions or escalating to the relevant teams. Ownership & Accountability: Take ownership of client issues, ensuring they are resolved efficiently and follow through with the internal teams for prompt resolution. Process & Compliance Tracking: Ensure all processes are followed, and compliance standards are maintained. Product Knowledge & Updates: Stay updated on the latest cybersecurity trends, technologies, and product developments to better assist clients. Skills & Qualifications B.Tech Final Year Engineering students with a focus on Computer Science, Information Technology, or similar fields. Excellent verbal and written communication skills in English. Strong problem-solving capabilities and a keen interest in learning new technologies. Self-driven, with the ability to work independently in a fast-paced startup environment. Basic knowledge of CRM software and MS Office is a plus. Interest in Cybersecurity is a plus, but not mandatory. At CloudSEK, we believe in providing an environment where you can learn, grow, and develop your skills. As an intern, you will: Flexible working hours to promote work-life balance Access to free food, unlimited snacks, and beverages in the office Engage in team bonding activities, games, and music sessions we love to unwind together! A chance to work in an innovative, fast-paced startup culture that encourages creativity and learning If you're passionate about technology, client success, and want to contribute to the world of digital risk protection, CloudSEK is the place for you. Apply now for the Product Specialist Internship and gain hands-on experience with cutting-edge cybersecurity technologies! Qualification : B.Tech Final Year Engineering students with a focus on Computer Science, Information Technology, or similar fields.

Job Title: Sales Executive IT & Digital Marketing Location: Bengaluru Experience Required: 1-3 years Job Type: Full-time Job Overview We are looking for a dynamic and results-oriented Sales Executive to join our IT and Digital Marketing team in Bengaluru. The ideal candidate will possess a strong understanding of both technology and digital marketing solutions, alongside excellent sales and business development skills. In this role, you will drive new business opportunities, build strong client relationships, and collaborate with our technical and marketing teams to deliver tailored solutions that meet client needs. Key Responsibilities Lead Generation & Prospecting: Identify and generate new business opportunities through cold calling, email outreach, and networking. Sales Pipeline Management: Develop and manage a sales pipeline using CRM tools, tracking leads from initial contact through to deal closure. Client Meetings & Presentations: Conduct client meetings to present and pitch IT and digital marketing solutions, tailoring proposals to meet client-specific challenges. Market Research: Perform market research and competitor analysis to identify trends, opportunities, and new business avenues within the IT and digital marketing sectors. Collaborative Strategy: Work closely with the technical and marketing teams to ensure solutions align with client needs and guarantee seamless execution of projects. Client Visits: Travel to various client locations within Bengaluru and surrounding areas to build relationships, understand needs, and present our services. Regular travel is essential. Negotiation & Closing: Negotiate pricing, terms, and contracts with prospective clients to close deals and achieve set revenue targets. Account Management: Build and maintain long-term client relationships, ensuring customer satisfaction and identifying opportunities for cross-selling and up-selling additional services. Key Skills & Expertise Technical Knowledge: Basic understanding of IT solutions and digital marketing practices (SEO, SEM, social media, etc.). Sales Expertise: Proven track record of achieving or surpassing sales targets, with strong negotiation and closing skills. Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Client Management: Strong interpersonal and relationship-building skills to ensure long-term partnerships with clients. Analytical Skills: Ability to analyze sales data, market trends, and customer feedback to refine business strategies. Self-Starter: Highly motivated and proactive, able to work independently and thrive in a fast-paced environment. Marketing Tools: Familiarity with marketing automation tools (e.g., HubSpot, Marketo) and CRM platforms. B2B & B2C Sales: Experience in both B2B and B2C sales environments. Social Media & Content Management: Knowledge of social media marketing, content management, and digital marketing strategies. Qualifications Education: Any Graduate. Experience: 1-3 years of experience in business development, sales, or account management, ideally in IT services or digital marketing. Work in an innovative, fast-paced environment with ample growth opportunities. Collaborate with a talented team in the IT and digital marketing fields. Competitive salary and benefits package. Opportunity to work with cutting-edge technologies and solutions. Qualification : Any Graduate.

Role: Email Marketing & CRM Automation Specialist Experience Required: Minimum of 4+ years of relevant experience Location: Bangalore Notice Period: Open Preferably Immediate Joiners Employment Type: Full-Time About Aezion: Aezion is a leading technology solutions provider, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. As a trusted digital engineering partner in the USA, we are committed to delivering outstanding value across all stages of the project lifecycle architecting, designing, developing, hosting, maintaining, and supporting. We are dedicated to exceeding client expectations and stand by our promise: "Get it right, or make it right." At Aezion, we view our work as more than a job; it s a ministry that reflects our core values. Our Culture: Aezion is driven by our Purpose Love others like Christ and guided by our values of Love, Dependability, Humility, Diversity, Speed, and Innovation. We believe that service defines us, and our dedicated team of 200+ employees work with passion to transform our clients into lifelong partners. Role Overview: We are looking for an Email Marketing & CRM Automation Specialist to join our team and take ownership of lead management and automation processes. You will be responsible for managing CRM software, creating automated workflows, and driving customer engagement through email campaigns. Your expertise in CRM systems, email marketing, and lead nurturing will be critical in optimizing lead conversion and ensuring effective customer communication. Key Responsibilities: CRM Management: Oversee CRM software to organize, store, and manage lead data effectively. Ensure data is up-to-date and accurate for marketing and sales teams. Email Automation & Workflows: Develop and optimize automated email workflows and sequences for lead nurturing, customer engagement, and sales funnel management. Lead Scoring & Segmentation: Implement lead scoring models to prioritize leads based on engagement and behavior, ensuring that the most promising prospects are addressed first. CRM Data Analysis: Track and analyze CRM data to monitor performance, identify trends, and suggest improvements to the marketing strategy. CRM Integration: Integrate CRM with other marketing tools and platforms to ensure smooth workflows and data sharing across systems. Lead Nurturing: Manage and optimize lead nurturing strategies in a B2B environment, ensuring consistent engagement and progression through the sales funnel. Required Skills and Experience: CRM Expertise: Proficiency in using CRM platforms such as HubSpot, Salesforce, or similar to manage lead data and drive marketing automation. Marketing Automation: Advanced skills in setting up, optimizing, and maintaining marketing automation workflows and email campaigns. Data Analysis & Segmentation: Strong experience in customer data analytics, segmentation, and reporting to ensure targeted and personalized marketing efforts. Lead Nurturing in B2B: Expertise in lead nurturing, particularly within a B2B environment, managing sales funnels, and maximizing lead conversion rates. CRM & Marketing Integration: Ability to integrate CRM systems with other marketing technologies and tools to create a seamless experience for both customers and internal teams. Email Marketing Tools: Proficiency in email marketing platforms and tools, with a focus on driving engagement and optimizing email performance. Preferred Qualifications: Experience with HubSpot CRM or other advanced marketing automation platforms. Proven track record in managing large-scale email marketing campaigns and nurturing leads in a B2B environment. Strong understanding of customer behavior, lead scoring, and email campaign optimization.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Quality Analyst Outbound Retention Location: Bengaluru Job Summary The Quality Analyst is responsible for ensuring the quality of the outbound retention process. This role involves monitoring sales calls, analyzing performance data, and providing feedback to improve sales performance and customer satisfaction. You will work closely with the sales team to identify areas of improvement, develop training programs, and streamline processes to ensure continuous improvement in sales effectiveness. Key Responsibilities Quality Monitoring: Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards. Conduct regular audits of sales processes and transactions to identify gaps and recommend corrective actions. Ensure all team members maintain high standards of sales practices and compliance. Data Analysis: Analyze sales data to identify trends, patterns, and areas for improvement in retention strategies. Prepare detailed reports on sales performance, call quality metrics, and overall team progress. Utilize data insights to provide actionable recommendations to management for performance improvement. Feedback and Training: Provide constructive feedback to sales representatives based on call evaluations and performance metrics. Develop and deliver training programs to improve sales techniques, product knowledge, and call handling. Assist in the creation and maintenance of training materials and quality guidelines for the sales team. Process Improvement: Collaborate with the sales team to streamline sales processes and improve overall efficiency. Implement best practices and continuous improvement initiatives to enhance sales effectiveness and retention rates. Stay updated on industry trends to keep the sales process competitive and aligned with current standards. Compliance and Documentation: Maintain accurate and up-to-date records of all quality assessments, feedback, and training sessions. Develop and update documentation related to quality standards, policies, and procedures to ensure consistency in the sales process. Qualifications Education: HSC or Graduate (Preferred). Experience: Experience in quality assurance, sales, or customer service is an advantage. Knowledge of quality monitoring tools, CRM software, and sales processes. Key Skills: Analytical Thinking: Ability to analyze and interpret sales data to identify trends and areas for improvement. Effective Communication: Strong interpersonal skills to provide clear and actionable feedback to sales representatives. Training and Coaching: Experience in developing and delivering training programs to improve team performance. Sales Process Knowledge: Understanding of sales techniques, customer retention strategies, and call handling processes. Time Management: Strong organizational skills to handle multiple tasks and prioritize effectively. Proficiency with Tools: Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Job Overview Senior Architect - Data Engineering in Pharmaceuticals with 9-13 years of experience. Lead design and implementation of data engineering solutions using JavaScript, HTML, CSS, and SAP. Develop technical documentation and reports for business analysis and Salesforce integration. Drive ERP and CRM system adoption and optimization for seamless data flow. Collaborate with multinational stakeholders to fulfill diverse customer requirements. Mentor junior team members in data engineering best practices. Stay updated on industry trends and technologies. Good to have experience in agile methodologies, SQL proficiency, Oracle knowledge, and industry expertise in ERP applications. Bachelor of Technology in Computer Science Engineering or Master of Computer Applications required. Preferred certifications in Salesforce Certified Administrator and SAP Application Associate in SAP S/4HANA Business Process Integration. Roles & Responsibilities Lead the design and implementation of data engineering solutions, leveraging expertise in JavaScript, HTML, CSS, and SAP for enterprise applications. Develop technical documentation and reports to support business analysis and salesforce integration. Drive the adoption and optimization of enterprise resource planning (ERP) and CRM systems, ensuring seamless data flow and user experience. Collaborate with multinational stakeholders to understand and fulfill diverse customer business requirements. Utilize agile and scrum methodologies to enhance data processes and SQL optimization. Mentor and guide junior team members in data engineering best practices. Stay updated on industry trends and technologies, particularly in digital adoption platforms like Whatfix. Demonstrate expertise in SQL and procedural SQL for efficient data management. Lead the implementation of Whatfix products, aligning with customer success and account management goals. Adapt to dynamic environments and diverse cultures to enhance project delivery and customer satisfaction. Apply knowledge of applications such as Salesforce, MS Dynamics, and Oracle to enhance data engineering solutions in various industries like IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, and Oil and Gas sectors. Our ideal candidate The ideal candidate for the position at NOVARTIS PHARMA AG should possess a robust skill set to excel in this role. With 9-13 years of experience, the primary skills required include: Deep understanding of JavaScript, HTML, CSS Technical writing SAP Business analysis Salesforce Enterprise Resource Planning (ERP) software Customer Relationship Management (CRM) Business Relationship Management (BRM) Proficiency in JavaScript is essential for developing interactive web applications. HTML and CSS expertise is crucial for designing and styling web pages effectively. Technical writing skills are necessary for creating clear and concise documentation. Knowledge of SAP is vital for integrating business processes and data within the organization. Expertise in business analysis is required for evaluating processes and recommending improvements. Proficiency in Salesforce enables effective customer management and personalized interactions. Familiarity with ERP software is essential for streamlined business operations. Understanding CRM systems is crucial for managing customer relationships. Knowledge of BRM is necessary for aligning business objectives with IT solutions. Additionally, the candidate must prioritize honing their skills in JavaScript, HTML, CSS, technical writing, SAP, business analysis, Salesforce, ERP software, CRM, and BRM to excel in this role. As for education requirements, candidates should hold a Bachelor of Technology (B.Tech) in Computer Science Engineering or a Master of Computer Applications (MCA). Certification in Salesforce as a Certified Administrator and SAP as an Application Associate in SAP S/4HANA Business Process Integration is preferred for this role. Company overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful.Altimetrik helps get companies get unstuck . We re a technology company that lives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organization s talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology in Computer Science Engineering or Master of Computer Applications required.