CRM Software Salesforce Jobs in Thane

CRM Executive Location: Thane Experience: 1 3 years Education: Bachelor s degree Role Summary We are seeking a motivated CRM Executive to support and enhance our customer relationship management initiatives. This role involves working closely with marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure excellent client satisfaction. Key Responsibilities Relationship Management: Build and maintain strong relationships with existing and new clients to drive sales growth. Operations: Manage daily customer service operations, ensuring high-quality support and efficient query resolution. Feedback Loop: Handle customer feedback and complaints, coordinating with relevant departments for timely resolution. Service Metrics: Ensure all issues are addressed within the defined Turnaround Time (TAT) while maintaining quality standards. Process Enhancement: Support day-to-day CRM operations to improve overall process efficiency. Internal Coordination: Liaise with Sales, Production, and Accounts departments to address client queries and share updates. Post-Sales Support: Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction. Qualifications & Skills Education: Bachelor s degree (Required). Technical Skills: 1 3 years of experience using CRM software. Soft Skills: Strong verbal and written communication, interpersonal coordination, and problem-solving abilities. Languages: Proficiency in additional languages is considered a plus. Qualification : Bachelors degree (Required)

Job Title: Customer Service Executive Company: InCred Finance Location: Thane Department: Central (DEP_290) Employment Type: Full-Time Job Summary: InCred Finance is looking for a motivated and detail-oriented Customer Service Executive to manage and improve customer support processes. The ideal candidate will be responsible for supervising a team, resolving customer concerns, and ensuring high standards of customer service delivery. Key Responsibilities: Supervise and guide a team of customer support professionals Monitor and manage the entire customer service process Resolve customer issues effectively and promptly Develop and implement customer service procedures and policies Design training plans for customer support teams Standardize customer service delivery across all touchpoints Evaluate and interview potential candidates for the support team Recruit suitable candidates from a pool of applicants Track and assess performance of customer service representatives Required Skills: Strong communication and interpersonal skills Ability to manage teams and customer-related escalations Excellent organizational and process management abilities Proficient in evaluating team performance Basic computer and CRM system proficiency Qualifications & Experience: Experience: 0 years (Fresher-friendly role) Education: Graduation required

Account Executive Location: Thane Experience: 2 4 years Role Summary We are seeking a detail-oriented and proactive Account Executive to manage accounts receivable and financial transactions. This role involves processing payments, verifying financial data, reconciling accounts, and ensuring timely collections while maintaining precise records. Key Responsibilities Accounts Receivable: Process incoming payments and manage receivable accounts in line with company policies. Data Management: Verify, classify, compute, and record financial data related to receivables on a daily basis. Billing & Invoices: Prepare bills and invoices, and facilitate bank deposits. Reconciliation: Perform regular reconciliation of AR ledgers to ensure accurate posting and documentation. Client Communication: Resolve billing discrepancies and ensure timely payment collection through consistent client follow-ups. Financial Reporting: Maintain accurate financial records and provide essential support for month-end reporting processes. Qualifications & Skills Experience: 2 4 years in accounts receivable or finance-focused roles. Technical Knowledge: Strong understanding of accounting principles and financial procedures. Software: Proficiency in Microsoft Excel and standard accounting software. Soft Skills: High attention to detail, strong organizational abilities, and excellent communication skills.

Inside Sales Executive Experience: 1 3 Years Location: Thane Job Overview We are looking for a dynamic and results-oriented Inside Sales Executive to support our EdTech sales initiatives. This role focuses on lead generation, qualification, and conducting virtual product demonstrations for our digital learning solutions. The ideal candidate will actively engage prospective customers, understand their learning needs, and contribute to building a strong sales pipeline. Key Responsibilities Generate and qualify leads through outbound calls, emails, social media outreach, and inbound inquiries. Engage with schools, educators, institutions, parents, and learners to understand their requirements. Schedule and deliver virtual product demonstrations showcasing EdTech platforms, digital content, and learning tools. Assess customer needs and recommend appropriate EdTech solutions. Maintain accurate lead information, demo feedback, and follow-up details in CRM systems. Nurture prospects through consistent follow-ups and effective pipeline management. Coordinate closely with the sales closure team to ensure smooth handover of qualified leads. Track and analyze demo performance, lead quality, and conversion metrics. Meet daily activity targets (calls, emails, demos) and monthly pipeline goals. Required Skills & Qualifications Strong verbal and written communication skills. Confidence in delivering online presentations and product demonstrations. Prior experience in inside sales, tele-calling, or lead generation is preferred. Familiarity with CRM tools and virtual meeting platforms such as Zoom, Google Meet, or MS Teams. Ability to clearly explain EdTech products and value propositions. High-energy, target-driven mindset with strong discipline in follow-ups.

Tech Services Engineer Department: R&D EMACS Location: Thane Job Purpose The Tech Services Engineer is responsible for developing, testing, and maintaining firmware for microcontroller-based embedded systems. This role requires hands-on expertise in C programming and low-level driver development to ensure reliable system performance through hardware-software collaboration. Key Responsibilities Firmware Development: Develop, implement, and maintain embedded system firmware using C language. Microcontroller Platforms: Design and debug firmware specifically for microcontroller-based architectures. Driver Development: Develop and maintain low-level device drivers for peripherals including UART, SPI, I2C, GPIO, ADC, DAC, and PWM. Hardware Integration: Collaborate with hardware teams on schematic reviews, board bring-up, and integration debugging. Testing & Validation: Perform unit testing, integration testing, and Hardware-in-the-Loop (HIL) testing. Troubleshooting: Identify, analyze, and resolve complex firmware and system-level issues. Documentation: Maintain detailed records of firmware architecture, APIs, and development processes. Process Improvement: Support the evolution of firmware development standards and best practices. Qualifications & Experience Education: B.E./B.Tech or M.E./M.Tech in Electronics, E&C Engineering, or a related field. Experience: 5 8 years of professional experience in embedded firmware development. Qualification : B.E./B.Tech or M.E./M.Tech in Electronics, E&C Engineering or a related field

Job Title: Customer Service Executive Location: Thane Position Summary We are seeking a dedicated Customer Service Executive to provide excellent support to our customers by addressing their issues and resolving them promptly. This role involves front-facing duties like answering calls and responding to customer queries, ensuring a high level of customer satisfaction. Key Responsibilities Customer Support: Handle customer inquiries and resolve issues in a timely and professional manner. Respond to customer queries via phone, email, or chat. Provide accurate information regarding products/services, assisting customers with their concerns. Problem Solving: Demonstrate fast and efficient problem-solving skills to address customer concerns. Resolve complaints, including those from angry or agitated customers, with patience and understanding. Team Leadership (if applicable): Lead and guide a team of customer service representatives, providing support and improving their performance. Foster a positive work environment and promote high standards of customer service. Customer Interaction: Maintain a respectful and empathetic approach with every customer, regardless of the situation. Ensure customer satisfaction by providing timely resolutions and follow-up if needed. Qualifications Minimum qualification: 12th pass or higher. Superior written and oral communication skills. Leadership skills to guide and improve a team (if applicable). Knowledge of customer service principles and best practices is a plus. Patience and professionalism when handling angry or difficult customers. Excellent problem-solving skills and a quick response time. Qualification : 12th pass or higher.