Crop Rotation Jobs in Bengaluru

Position: Site Reliability Engineer Location: Bengaluru About Groww At Groww, we re on a mission to make financial services simple, accessible, and transparent for every Indian. As one of India s fastest-growing financial platforms, we help millions take control of their financial future through a wide range of products. We re a team driven by ownership, radical customer-centricity, and a deep passion for challenging the status quo. From intuitive design to robust engineering, everything we build is grounded in what our customers need. If you re excited about building systems that power the future of finance in India, we d love to hear from you. Our Vision To empower every Indian with the knowledge, tools, and confidence to make sound financial decisions. Our goal is to be the most trusted financial partner for millions across the country. Our Core Values Customer Obsession We put our users first, always. Extreme Ownership We own everything we do, end-to-end. Simplicity We keep things simple, effective, and intuitive. Long-term Thinking We focus on sustainable, impactful decisions. Transparency We believe in open communication and collaboration. Role Overview: As a Site Reliability Engineer (SRE) at Groww, you will be responsible for ensuring our systems are highly available, performant, and secure. You will work closely with engineering and infrastructure teams to improve reliability, automate deployments, and manage mission-critical services that power our platform. Key Responsibilities: Monitor and troubleshoot issues related to system performance, availability, and security. Define and maintain SLIs, SLOs, and Error Budgets to improve system reliability. Use tools like Grafana to analyze and report on metrics and trace data. Participate in the on-call rotation for 24/7 support of production systems. Collaborate with developers to ensure scalability and reliability are built into new services. Roll out security and infrastructure features proactively. Manage automated deployments, version control, and release rollouts. Perform Root Cause Analysis (RCA) for incidents and implement long-term fixes. Optimize system performance, conduct capacity planning, and create recovery strategies. Identify and automate repetitive tasks to reduce toil. Leverage CI/CD tools such as Git, Jira, Jenkins to streamline development workflows. Requirements: 4 6 years of relevant experience in SRE, DevOps, or infrastructure engineering. Bachelor's or Master's degree in Computer Science or a related field. Strong background in Linux/Unix system administration and networking. Hands-on experience with cloud platforms like GCP or AWS. Proficiency in programming languages such as Python, Java, or Go. Experience with monitoring and alerting tools: Grafana, Prometheus, New Relic, etc. Familiarity with configuration management tools. Experience with Kubernetes, Docker, and container orchestration tools is a strong plus. Excellent problem-solving, communication, and team collaboration skills. Be a part of one of India s fastest-growing fintech startups. Build and scale systems that impact millions of users daily. Work with passionate, driven teammates who are redefining financial services. A culture that encourages continuous learning, ownership, and transparency. If you're ready to help shape the future of fintech infrastructure in India, Groww is the place for you. Let s build something extraordinary together. Qualification : Bachelor's or Master's degree in Computer Science or a related field

Database Engineer II Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, 5% of Indian households shop with us and to manage millions of orders every day, we ve built resilient systems that operate with zero downtime! Our engineering muscle is a key driver behind Meesho s growth as an e-commerce giant. We value speed over perfection and view failures as opportunities for growth. As a Database Engineer II, you ll be part of a team that thrives on collaboration, constructive feedback, and innovation. If you enjoy solving complex technical problems while working with a fun, dynamic team, Meesho is the place for you! About the Role As a Database Engineer II at Meesho, you'll implement best practices for NoSQL Database Engineering, working with a variety of NoSQL technologies at a large scale. You ll collaborate closely with engineering teams to optimize and streamline systems and processes. Being proficient in emerging technologies and working effectively with cross-functional teams will be key to your success in this role. What You Will Do Manage, maintain, and monitor relational and NoSQL database clusters to meet SLAs. Oversee both in-house and SaaS solutions in the public cloud or 3rd party environments. Diagnose and communicate database issues to relevant stakeholders and implement solutions. Design and implement best practices for provisioning, tuning, upgrading, and decommissioning database clusters. Cost optimization: Implement mechanisms for cost control and continuous improvement. Collaborate with teams to automate approaches for scalability, reliability, and performance. Participate in R&D: Research new database features and innovative solutions. Be part of the on-call rotation to ensure smooth database operations. What You Will Need 5+ years of experience in provisioning and managing relational/NoSQL databases. Proficiency in two or more of the following: MySQL, PostgreSQL, BigTable, Elasticsearch, MongoDB, Redis, ScyllaDB. Strong Python programming skills. Experience with deployment orchestration, automation, and security management using tools like Jenkins, Terraform, and Ansible. Experience with cloud platforms like AWS or GCP. Comfortable working in Linux/Unix environments. Knowledge of TCP/IP stack, load balancers, and networking concepts. Proven ability to drive projects to completion in a timely manner. A degree in Computer Science, Software Engineering, IT, or a related field is a plus. About Us Welcome to Meesho, where every story starts with a spark of inspiration and entrepreneurial spirit. We're not just an e-commerce platform; we're your partner in making dreams come true. Curious about life at Meesho? Our employees rave about our culture and environment and we re proud to be one of the top-rated e-commerce workplaces on Glassdoor! Our Mission Meesho s mission is to democratize internet commerce for everyone. We started with a single goal: to become the e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. With over 1.75 million sellers, we provide industry-first benefits like zero commission and the lowest shipping costs. Meesho is empowering small businesses by connecting them with a massive customer base through cutting-edge tech infrastructure and logistics. Culture & Total Rewards At Meesho, we foster a dynamic, high-impact workplace where performance excellence is key. Our people-centric culture is built on our 11 guiding principles (or "Mantras"), which influence everything from recognition and growth discussions to team collaboration. What We Offer: Competitive compensation: Market-leading cash and equity-based rewards tailored to each role and experience. Holistic wellness support: Our MeeCare Program includes benefits covering physical, mental, financial, and social wellness. Medical insurance: Extensive medical coverage for employees and their families, along with wellness services like telehealth and gym discounts. Work-life balance: Generous leave policies, parental support, retirement benefits, and continuous learning support. Employee recognition: Personalized gifts, team engagement, and a culture of appreciation. Additional benefits including salary advance, relocation assistance, and flexible benefits plans. Qualification : A degree in Computer Science, Software Engineering, IT, or a related field is a plus.

Job Title: Senior Escalation Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. When you join Cloud Software Group, you are helping real people access cloud-based products that empower them to work from anywhere. Our team values passion for technology, courage to take risks, and empowering individuals to dream, learn, and build the future of work. Now is the perfect time to join us and be part of the next evolution in cloud technology! About This Team: We are the Advanced Support team, specializing in NetScaler and NetScaler Console products. As the highest level of support, we collaborate closely with LCM and Engineering teams to swiftly resolve customer issues and bugs, ensuring seamless operation of their environments. We work on complex, critical issues and ensure that our customers receive top-tier technical assistance. Job Description: The Senior Escalation Engineer is responsible for providing advanced technical support to customers facing critical, high-complexity issues. You will act as a liaison between customers, engineering teams, and product development, ensuring quick and effective resolution of customer problems. Your work will have a direct impact on the customer experience by resolving issues that are politically sensitive or technically intricate. Additionally, you will play a vital role in mentoring junior engineers and contributing to knowledge sharing within the team. Role Responsibilities: Advanced Technical Support: Independently resolve highly complex customer issues by using advanced troubleshooting skills. You will handle the most critical and politically sensitive customer situations and issues. Customer Communication: Defuse difficult customer situations through effective communication planning and follow-through, ensuring confident communication with customers at all levels. Collaboration with Engineering: Be an effective technical interface between the customer and the 3rd Level Engineering/Product Development teams, ensuring clear documentation and resolution. Technical Leadership: Act as an authority on Citrix Networking products and provide guidance and mentorship to less experienced colleagues. You will also contribute to writing complex technical articles and case studies for the knowledge base. Knowledge Sharing: Develop and review advanced technical training materials for both internal and external audiences on multiple products or components. On-call Rotation: Participate in a 24x7 on-call rotation to provide continuous support to customers. Problem Report Prioritization: Work with Engineering teams to prioritize product issues and provide timely feedback. Project Participation: Contribute as a collaborator or sub-team leader in various technical projects. Basic Qualifications: BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline. 7+ years of technical support experience in a large enterprise environment. In-depth networking knowledge, including: TCP / HTTP / SSL / DNS / WAN WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS, and other related internet protocols. Experience with Citrix Networking Products such as NetScaler, F5 BigIP, Cisco CSS, and others in load balancing, SSL VPN solutions, and web application firewalls. Experience with debugging tools and techniques, including dump files, network traces, and sniffers like Wireshark and tcpdump. Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies. Experience with security technologies such as SSL/TLS, VPNs, Firewalls, IDS/IPS. Experience with network monitoring tools such as PRTG, Obkio, Auvik, SNMP. Preferred Certifications: Citrix Certification or CCNA. Working knowledge of Virtualization/Cloud technologies like AWS, Azure, ESXi, or GCP. Impactful Work: At Cloud Software Group, you will work on solving complex, high-priority issues that directly impact customers worldwide. Continuous Learning: You'll have opportunities for growth and learning with exposure to cutting-edge technologies in a dynamic, collaborative environment. Supportive Culture: Our team values innovation, knowledge-sharing, and mentorship, ensuring everyone has the tools and opportunities they need to thrive. Equal Opportunity Employer: Cloud Software Group is committed to Equal Employment Opportunity (EEO) and complies with all applicable federal, state, and local laws that prohibit discrimination in employment. We consider all qualified applicants for employment without regard to race, color, creed, sex, gender identity, sexual orientation, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, protected veteran status, political activity, and other protected classifications. Qualification : BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline.

Job Title: Technical Support Specialist Location: Bengaluru Experience: 0-2 Years Job Overview We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment. Key Responsibilities Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis. Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required. Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities. Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution. Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp. On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed. Required Skills & Qualifications Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript. Operating Systems: Basic knowledge of Windows and Linux OS. Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting. Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS. Database Administration: A general understanding of database administration concepts. Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus. Networking: Understanding of network fundamentals and the ability to analyze network traces. API Knowledge: Experience or familiarity with API design and development. Security: Understanding of how data is securely transmitted across the network. Communication & Soft Skills Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users. Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently. Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction. Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making. Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions. Collaborative Culture: Work with industry leaders and the best minds in the field. Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle. If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!

Join Us in Revolutionizing the Data Storage Industry We're leading an exciting transformation in the data storage industry. By joining us, you will have the opportunity to make a significant impact, grow alongside a brilliant team, and be at the forefront of cutting-edge technology. If you re passionate about reshaping the future of tech, this is your chance to leave your mark. The Challenge: As a DevOps Engineer, you will be responsible for managing, automating, and optimizing our VMware, cloud, and on-prem Kubernetes infrastructure. Your role will be critical in ensuring the high availability, performance, and scalability of our services. You will work closely with cross-functional teams to architect solutions that improve our engineering operations and align with business needs. Key Responsibilities: Infrastructure Design & Management: Design, deploy, and maintain scalable VMware, Cloud (AWS, GCP, Azure, IBM), and Kubernetes environments. Custom Solutions Development: Develop and implement tailored OpenStack/VMware/Kubernetes solutions based on organizational needs. Automation & CI/CD: Build automation tools and frameworks (CI/CD pipelines) to streamline infrastructure operations and manage workloads (VMs/Pods) lifecycles. Observability & Best Practices: Implement observability best practices for OpenStack/VMware/Kubernetes environments, ensuring reliability and performance. Continuous Improvement: Provide expertise in DevOps methodologies to support continuous improvement and optimize infrastructure efficiency. Troubleshooting & Support: Assist with deployment, configuration, troubleshooting, and provide infrastructure support for AWS/Azure environments. Documentation & Knowledge Sharing: Create and maintain documentation for OpenStack/VMware/Kubernetes architecture and stay current with emerging technologies and industry best practices. On-Call Support: Participate in the follow-the-sun on-call rotation for infrastructure support. What You ll Need to Bring: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of experience managing and automating large-scale VMware, OpenStack, or Kubernetes environments. Programming Skills: Proficiency in Python, Java, or Go for scripting and automation. DevOps Knowledge: Strong understanding of DevOps principles with hands-on experience using tools like Ansible, Terraform, or Puppet. Observability Expertise: Experience implementing observability solutions with tools like Prometheus, Grafana, Logstash, Elastic, Fluent-bit, or Fluentd. Linux & Networking: Familiarity with Linux, TCP/IP, DNS, DHCP, and related networking concepts. OpenStack/Vmware/Kubernetes: Proven experience working with OpenStack (e.g., OpenStack Yoga), VMware, or Kubernetes (particularly enterprise Kubernetes clusters on bare metal). Virtualization & Containerization: Expertise in virtualization technologies (KVM, VMware, KubeVirt) and container technologies (Docker, Kubernetes). Cloud Experience: Experience with infrastructure support and automation for AWS, Azure, or GCP. Problem-Solving Skills: Excellent troubleshooting abilities with great attention to detail. Communication & Collaboration: Strong interpersonal skills and the ability to collaborate across teams. Preferred Qualifications: Experience with PureStorage products such as FlashArray, FlashBlade, or Portworx. Certifications in Kubernetes (CKA, CKAD), VMware (VCP), or OpenStack (COA). Experience running production VMs in KubeVirt. Familiarity with agile environments and project management tools. What You Can Expect from Us: Pure Innovation: We celebrate critical thinkers, challenges, and trailblazers who strive to innovate. Pure Growth: We support your growth and provide the space for you to contribute meaningfully. We're proud to be named in Fortune's Best Workplaces and certified as a Great Place to Work. Pure Team: We focus on collaboration and teamwork, setting aside ego for the greater good. Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Company Description Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. Job Description Implementation and supervision of agreed research methodology for crop estimation analytical Contribution to the development of the research methodology and strategy. Continuous review of the methodology being applied in view of observations made during crop tours. Conduct crop tours across different regions of India. The Job involves extensive travel across India. Estimate cotton area by collecting data from a) official sources regularly b) Confirmation of area estimates through visual estimation of area changes c) Farmer interviews d) Gathering of information from third parties like research institutes, Seed industry, Agri departments etc. Highlight the risks to the crop estimate by working out various scenarios. Assessment of the impact of various scenarios on yields and associated probabilities such as weather, pests, diseases and changing costs or supply of inputs or labor etc. Close monitoring of weather developments and long-term forecasts to update production estimates. Analyze trends, evaluate behaviors etc. and make appropriate conclusions. Conducting detailed cost of production & Gross margins studies. Regularly monitor the crop development using Agronomical and statistical tools. Ability to think analytically, detect errors, determine causes, and make corrections. Work as part of a team and ensure the team meets its objectives. Communication of the findings in the form of well-argued crop tour report Additional Information Additional Information for the job Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Position Purpose: At Bayer, we are committed to solving the world s most challenging problems, including revolutionizing farming practices. We are seeking a Data Scientist - Agronomy & Remote Sensing to lead the development of data-driven agricultural solutions. By combining expertise in soil science, crop modeling, remote sensing, and advanced analytics, you will create innovative digital products that enhance agricultural productivity and improve farming practices. Key Responsibilities Innovation & Experimentation: Collaborate with cross-functional teams to build data-driven solutions and offerings for farmers. Model Development: Develop weather and climate change models using statistical and process-based methods. Field Experiments: Design and lead field experiments, guiding field officers for data collection and model validation. Predictive Modeling: Build predictive models to map soil properties and field variabilities using statistical and modeling techniques. Collaboration: Work with data scientists and engineers to develop models that diagnose, predict, and analyze crop performance. Deployment: Deploy analysis results and models into customer-facing services, monitor performance, and improve models. Data Handling: Clean, analyze, and visualize complex agricultural, remote sensing, and geospatial datasets to derive actionable insights. Data Quality: Work with the data quality team to resolve any data-related issues. Who You Are Educational Qualification: MS with 5+ years of experience in soil research and remote sensing, or Ph.D. in Remote Sensing, Soil Science, Agronomy, Environmental Science, or a related field. Experience: Expertise in remote sensing, agricultural, and geospatial datasets, applying data science techniques to real-world problems. Strong background in soil hydrology and/or Agronomy with experience in using geospatial datasets (e.g., SoilGrids, ERA5). Proficiency in GIS software for geospatial analysis. Experience with Python/R and SQL for data analysis. Familiarity with statistical modeling techniques like Linear Regression, Partial Least Squares, Random Forest, Neural Networks, etc. Dynamic Shared Ownership (DSO): Bayer promotes a culture of productivity, innovation, and faster results, reshaping how we work together. Equal Opportunity Employer: Bayer values fairness, respect, and diversity, offering equal opportunities regardless of race, religion, gender, or other factors.

Application Support Engineer I Location: Bangalore Experience: Up to 2+ Years About Tekion Tekion is revolutionizing the automotive industry with the first cloud-native automotive platform, transforming an ecosystem that hasn t seen major innovation in over 50 years. Our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) connect OEMs, dealerships, consumers, and partners through one seamless platform. Leveraging big data, AI, and machine learning, Tekion delivers the best automotive retail experiences across North America, Asia, and Europe. Role Overview We are looking for an enthusiastic Application Support Engineer I who loves challenges, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You will act as a subject matter expert in your domain, supporting our dealership clients, coordinating technical issues, and ensuring the support team follows processes and delivers solutions effectively. Key Responsibilities Take ownership of customer-reported issues and ensure problems are resolved end-to-end. Research, diagnose, troubleshoot, and identify solutions to resolve system and application issues. Follow standard escalation procedures for unresolved issues and coordinate with internal teams. Understand applications both functionally and technically. Use internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged and tracked. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports on support activities. Document technical knowledge in notes, manuals, and knowledge bases. Support rotational shifts as required. Required Skills & Experience 0 2+ years of experience in application, production, or product support. Advanced knowledge of SQL, MongoDB, and basic network configurations. Strong understanding of databases, APIs, and coding fundamentals. Ability to learn and master company-specific software. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Ability to diagnose and address application-related issues effectively. Understanding of IoT and software systems is a plus. Be the first point of contact for dealership clients, ensuring their technical issues are resolved quickly. Play a key role in improving customer satisfaction by providing accurate and timely solutions. Contribute to a knowledge-sharing culture through documentation and process improvements. Work in a collaborative, agile environment alongside cross-functional teams on challenging projects.

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Job Title: Technical Support Associate Location: Bengaluru, India Company: IntouchCX Experience: Minimum 6 months (with international customers) Job Type: Full-time About IntouchCX IntouchCX delivers premium customer experiences for major global brands across voice, chat, email, and social platforms. They are known for their tech-forward support and commitment to quality-driven service. Role Overview As a Technical Support Associate, you will: Provide multi-level support for hardware, software, OS, and network issues. Troubleshoot problems using remote access, email, and phone. Deliver technical advice, resolve issues, and ensure customer satisfaction. Represent the brand with strong communication and technical expertise. Key Responsibilities Diagnose and resolve software application and hardware issues Handle installation and maintenance of operating systems and computer applications Troubleshoot network/VPN/intranet/internet connectivity problems Provide guidance and recommendations based on customers technical issues Set up and support laptops, desktops, notebooks, and related hardware Maintain high standards of technical documentation and resolution tracking Qualifications & Skills Experience: At least 6 months of technical support (international BPO/tech support preferred) Language: Fluent spoken English Skills: Excellent problem-solving and analytical thinking Strong interpersonal and customer handling skills Good knowledge of consumer electronics, IT products, OS, and networks High emotional intelligence and ability to remain calm under pressure Passion for technology and self-learning Benefits Competitive salary with performance-based incentives Medical insurance Free food and transport (for on-site shifts) Growth opportunities through training and development Strong employee recognition and engagement programs

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

As a Manager of the Spark Technical Solutions team, you will lead & manage a team of Technical solution engineers and be responsible for driving deep dive technical solutions for any issues reported by Databricks customers. We expect the manager to resolve challenges with comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realise value and achieve their strategic objectives using our products. The impact you will have: As a manager and member of the leadership team, you will be directly responsible for the management of Technical solution engineers, team leads and operations personnel Responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimising and developing support processes and tools Responsible for working across multiple cross functional teams that include Engineering, product management, sales and customer success; manage Hiring, mentoring and onboarding new support engineers Regularly meet one-on-one with your direct reports, conducting annual reviews and career development discussions throughout the year Be a hands on manager to assist the team members in resolving issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks runtime features Manage and drive best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers; contribute in the development of tools/automation initiatives Own Engineering JIRA tickets and proactively work to bring quicker resolutions to customer reported issues; participate in creation of knowledge base articles Participate in weekend and weekday on-call rotation and run escalations during databricks runtime outages, incident situations, ability to multitask and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc What we look for: Min 10-12 years of experience in designing, building, testing, and maintaining Python/Java/Scala/Spark based applications in a typical project delivery and consulting environments with 4+ years working as a Manager 5+ years of hands-on experience in developing and leading any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Spark experience is mandatory Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale. Real time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis is preferred Working and hands-on experience with Data lakes and any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is preferred Hands-on experience with AWS or Azure or GCP is preferred Experience in implementing CI/CD, Monitoring/alerting for Production Systems Technical lead in design, implementation and support of large scale data and analytics solutions that are highly reliable, flexible, and scalable Experience in leading and managing end-to-end projects and have reported and escalated to top levels Experience in managing and leading teams in an organisation involving multiple reporting lines Strong written and verbal communication skills; very good analytical, organisational, multi-tasking skills About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

As a Senior Manager of the Spark Technical Solutions team, you will lead & manage a team of Technical Solution Engineers (Spark) and be responsible for driving deep dive technical solutions for any issues reported by Databricks customers. We expect the manager to resolve challenges with comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realise value and achieve their strategic objectives using our products. The impact you will have: As a manager and member of the leadership team, you will be directly responsible for the management of Technical solution engineers, team leads and operations personnel Responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimising and developing support processes and tools Responsible for working across multiple cross functional teams that include Engineering, product management, sales and customer success; manage Hiring, mentoring and onboarding new support engineers Regularly meet one-on-one with your direct reports, conducting annual reviews and career development discussions throughout the year Be a hands on manager to assist the team members in resolving issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks runtime features Manage and drive best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers; contribute in the development of tools/automation initiatives Own Engineering JIRA tickets and proactively work to bring quicker resolutions to customer reported issues; participate in creation of knowledge base articles Participate in weekend and weekday on-call rotation and run escalations during databricks runtime outages, incident situations, ability to multitask and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc What we look for: Min 10-12 years of experience in designing, building, testing, and maintaining Python/Java/Scala/Spark based applications in a typical project delivery and consulting environments with 4+ years working as a Manager 5+ years of hands-on experience in developing and leading any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Big Data / Spark hands on-experience is mandatory Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale. Real time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis is preferred Working and hands-on experience with Data lakes and any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is preferred Hands-on experience with AWS or Azure or GCP is preferred Experience in implementing CI/CD, Monitoring/alerting for Production Systems Technical lead in design, implementation and support of large scale data and analytics solutions that are highly reliable, flexible, and scalable Experience in leading and managing end-to-end projects and have reported and escalated to top levels Experience in managing and leading teams in an organisation involving multiple reporting lines About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Mission As a Spark Backline Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Senior Backline Manager of the Backline Escalations Team. Outcomes Troubleshoot, resolve and suggest deep code-level analysis of Spark to address complex customer issues related to Spark core internals, Spark SQL, Structured Streaming and Databricks Delta. Provide best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers. Help the support team with detailed troubleshooting guides and runbooks. Contribute to automation and tooling programs to make daily troubleshooting efficient. Work with the Spark Engineering Team and spread awareness of upcoming features and releases. Identify Spark bugs and suggest possible workarounds. Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests Participate in weekend and weekday on call rotation. Competencies Minimum 5 years' experience developing, testing, and sustaining Python or Java or Scala-based applications. Comfortable with compiling, building and navigating the Apache Spark source code. Comfortable with identifying and applying patches/bug fixes to the Apache Spark source code. Experience in Big Data/Hadoop/Spark/Kafka/Elasticsearch data pipelines. Hands-on experience with SQL-based database systems. Experience in JVM, GC, Thread dump-based troubleshooting is required. Experience with AWS or Azure related services. Bachelor's degree in Computer Science or a related field is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Qualification : Bachelor's degree in Computer Science or a related field is required.

Position: Senior Site Reliability Engineer Join us as a Senior Site Reliability Engineer on our Reliability Team and do the best work of your career while making a profound social impact. In this role, you will design and build sophisticated systems and software that align with our customers business goals and environments. You will collaborate with product management, engineering teams, customer success, and support to deliver innovative features and enhancements across Boomi s product offerings. Key Responsibilities Incident Management & SLAs: Participate in detecting, remediating, and reporting production incidents, ensuring that SLAs and SLOs are well-defined and consistently met. On-Call Rotation: Provide on-call support for planned and unplanned events. Collaboration: Partner with engineering teams to implement improvements, standardize processes, and drive consistent results. Disaster Recovery: Lead DR exercises, game days, and readiness training with SRE and engineering counterparts. Observability & Tooling: Collaborate with service engineering teams to build and automate tooling, implement best practices in observability, and ensure the scalability and reliability of Boomi s production services. Infrastructure Automation: Automate provisioning and maintenance of Boomi s infrastructure using tools like Terraform and Ansible. Technical Mentorship: Guide and mentor other engineers through design collaboration and code reviews. What You ll Bring Essential Requirements Expertise in defining, measuring, and improving reliability metrics (SLOs, SLIs, error budgets). Strong experience in observability practices (monitoring, logging, distributed tracing), preferably using Splunk and New Relic, including the ability to create custom dashboards from scratch. Proficiency in infrastructure automation using Terraform, CloudFormation, and Ansible playbooks, with scripting experience in Python. Hands-on experience conducting and automating disaster recovery (DR) exercises in AWS, validating RPOs and RTOs. Deep understanding of AWS components and the ability to design and implement APIs for internal use. Desirable Requirements 7+ years of experience in the software engineering industry, with exposure to large-scale production systems. Cloud certification (AWS, Azure, GCP, Oracle), with experience in services such as compute, containers, and databases. Experience in containerization best practices, cloud-native concepts, and security awareness in the cloud. Working at Boomi means doing what you love, surrounded by trailblazers with an entrepreneurial spirit. Our culture fosters innovation, encourages collaboration, and celebrates the unique contributions of every individual. Take the first step toward your dream career at Boomi where ideas shape the future of technology.

Overview: Collins Aerospace is seeking an experienced Senior Lead Engineer Stress Engineering to join the Aerostructures team. In this critical role, you will leverage your expertise in structural engineering to provide technical solutions for nacelle hardware, ensuring minimal aircraft downtime and compliance with certified type design and airworthiness (FAA/EASA) requirements. You will play a key part in supporting the operational requirements of airline customers and driving solutions in a fast-paced, global environment. Primary Responsibilities: Repair Stress Analysis & Technical Solutions: Perform repair stress analysis and develop analytical methods for medium to complex technical issues, supporting airline operational needs, formal certification reports, and design changes. Engineering Judgments & Repair Solutions: Provide engineering judgments and support margin explorations for nacelle component repairs across various programs, using both metallic and composite structures. Airworthiness Documentation: Prepare airworthiness documents including substantiating analysis and obtain necessary approvals from airworthiness organizations. Customer Communication & Support: Communicate with airline customers to develop rapid technical solutions, collaborating with airframers, engine manufacturers, and suppliers to evaluate and resolve repair data. Collaboration with Cross-functional Teams: Work with the Collins Spares team, Airline/Field Support Managers, and other departments to resolve customer issues effectively. Compliance & Reporting: Ensure compliance with US and country-specific export control requirements. Report to the Aftermarket Technical Services Manager, contributing to the organization s vision of becoming the best aerospace systems company globally. Driving Airline Customer Experience: Work with a diverse global team of engineers, staying at the forefront of improving the airline customer experience. Basic Qualifications: Education: Bachelor s or Master s degree in Mechanical Engineering or Aeronautics. Experience: 6 to 10 years of relevant experience in aerospace structural analysis, including hand analysis and FE tools such as Patran/Nastran. Structural Analysis Expertise: Strong understanding of load paths, load balance, free body diagrams, static and fatigue analyses of metallic and composite aircraft structures. Nacelle Systems Knowledge: Familiarity with nacelle systems for modern aircraft programs (B787, A320Neo, A220, A350). Repair and Inspection Knowledge: Sound knowledge of repair methods for metallic/composite structures and common defects, as well as inspection techniques. Flexible Work Hours: Willingness to work day shifts, weekends, and holidays on rotation as required. Pressure Handling: Ability to work under pressure in a fast-paced environment with short lead times while managing multiple repair tasks. Preferred Qualifications: FEA Expertise: Experience with Patran/Nastran (Sol 101, 106, 111). Customer Support Experience: Previous experience in an aftermarket customer support engineering role. Technical Publications Familiarity: Knowledge of Structural Repair Manual, Component Maintenance Manual, Aircraft Maintenance Manual, Service Bulletins, and Airworthiness Directives. Regulatory Knowledge: Understanding of EASA/FAA requirements and associated repair documentation. About Collins Aerospace: Collins Aerospace is a leader in developing advanced, intelligent solutions for the global aerospace and defense industry. Our Aerostructures business is recognized for its innovative nacelle systems, which improve fuel efficiency, reduce engine noise, and provide critical stopping power during landings. We re continuously evolving to create the next generation of greener, quieter, and more efficient nacelles. Diversity & Inclusion: At Collins Aerospace, we believe diversity drives innovation, and inclusion drives success. We foster a culture that encourages sharing ideas and passion, enabling us to meet the toughest challenges in the aerospace industry and open new paths to possibility. Employee Benefits: Transportation Facility & Meal Coupons Group Term Life Insurance & Health Insurance Group Personal Accident Insurance Employee Scholar Program Work-Life Balance & Car Lease Program National Pension Scheme & Leave Travel Allowance (LTA) Fuel & Maintenance/Driver Wages & Meal Vouchers Ethical & Safety Commitment: Collins Aerospace has a strong commitment to ethics and safety. All positions in India require a background check, which may include a drug screen (only for operations positions). Why Collins Aerospace? At Collins Aerospace, we are redefining aerospace. Join our team of passionate engineers and innovators who are dedicated to creating cutting-edge solutions that push the boundaries of what s possible in air travel. Help us shape the future of aerospace by joining a supportive and inclusive workplace that values growth and creativity. Qualification : Bachelors or Masters degree in Mechanical Engineering or Aeronautics.

Position: AWS Trust & Safety Specialist I Overview: The AWS Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including public sector clients. As part of AWS Global Support, the Trust & Safety (T&S) Abuse Investigation & Prevention Team plays a crucial role in maintaining the integrity and reputation of AWS's IP space. The team focuses on identifying and mitigating online abuse hosted on AWS infrastructure and acts as the first line of defense by vetting potential abuse issues and collaborating with AWS customers to halt harmful activities. As an AWS Trust & Safety Specialist I, you will engage in high-impact investigations, collaborating with multiple teams across AWS to develop scalable solutions for preventing abuse and protecting the AWS ecosystem. You will play a key role in analyzing trends, troubleshooting complex issues, and ensuring the highest level of support for customers and internal stakeholders. Key Responsibilities: Customer Engagement & Expert Support: Provide subject matter expertise (SME) and escalation support for complex customer inquiries related to abuse investigations. Assist in identifying and addressing root causes of abuse cases to ensure efficient resolution. Root Cause Analysis & Process Improvement: Lead investigations into escalated abuse cases, identifying operational inefficiencies and recommending process improvements. Collaborate with internal teams to develop solutions that prevent abuse and improve response times. Cross-Functional Collaboration: Work closely with AWS Enterprise teams, including Technical Account Managers (TAMs), Sales, and Solutions Architects, to address abuse-related issues, develop strategies, and drive continuous improvement. Mentorship & Knowledge Sharing: Mentor new team members, share best practices, and help evolve the T&S team s capabilities to better mitigate large-scale abuse events. High-Impact Projects: Lead cross-functional initiatives to drive long-term solutions and mitigate abuse risks, while simultaneously managing smaller projects to support global efforts. Customer Advocacy: Act as the Voice of the Customer by identifying trends, communicating findings to leadership, and implementing innovative solutions based on customer feedback. Critical Event Support: Assist in customer communications during critical AWS events, providing timely updates and ensuring effective mitigation of abuse-related issues. Qualifications & Experience: Basic Qualifications: Bachelor s degree or equivalent experience in a technical position. 2+ years of experience in a Trust & Safety or similar environment, handling online abuse and security issues. Strong understanding of internet security concepts and common vulnerabilities. Working knowledge of networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing. Proven technical support experience in abuse/security practices. Preferred Qualifications: Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly. Willingness to participate in an on-call rotation for emergent abuse-related situations. Strong customer handling, conflict resolution, and problem-solving skills, with a focus on delivering exceptional customer experience. Familiarity with both Windows and Linux/Unix operating systems. Experience resolving complex technical escalations, including post-mortem error analysis. Knowledge of Amazon Web Services products and cloud computing technologies. About the Team: At AWS, we value diverse experiences and encourage applicants from varied backgrounds to apply. Whether your career is just beginning or has followed an unconventional path, we welcome your unique perspective. We believe that diversity strengthens our team and fosters innovation. Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services that empower organizations of all sizes. Inclusive Team Culture: We promote curiosity and connection, with employee-led affinity groups that foster an inclusive environment where everyone is proud of their differences. Mentorship & Career Growth: We are committed to providing continuous learning, knowledge-sharing, and career-advancing resources to help you grow as a well-rounded professional. Work/Life Balance: We strive for work-life harmony and flexibility, ensuring that our employees can thrive both professionally and personally. Qualification : Bachelors degree OR equivalent experience in a technical position.

Our Mission 6sense is revolutionizing how B2B organizations generate revenue by predicting customers most likely to buy and recommending the best ways to engage with anonymous buying teams. Through Revenue AI, we unlock the ability to create, manage, and convert high-quality pipelines into revenue, reshaping how businesses thrive. Our People At 6sense, people are at the core of our mission. Guided by our values Accountability, Growth Mindset, Integrity, Fun, and One Team we foster an environment where innovation and impact are celebrated. Every team member plays a key role in shaping our industry-leading technology, making 6sense a place for risk-takers and difference-makers who measure success by the value they deliver to customers. Purpose of the Role As part of the Security Operations and Threat Management team, you will help protect 6sense by proactively preventing, detecting, investigating, and responding to security threats and incidents that may impact the business. Key Responsibilities Incident Response & Monitoring: Monitor security alerts, conduct vulnerability assessments, and analyze logs to identify and respond to security incidents. Collaborate with cross-functional teams (Infrastructure, Engineering, IT, GRC, Cloud, and Application Security) to validate alerts and resolve incidents. Threat Landscape Analysis: Perform proactive reviews to assess and address potential security risks. Continuously tune detection rules in security solutions to adapt to evolving threats. Automation & Tool Administration: Manage security tools and develop basic automation for improved efficiency. Identify and implement opportunities for process automation to enhance security operations. Documentation & Playbooks: Create and maintain a security playbook for various threat scenarios. Keep documentation, runbooks, workflows, and dashboards up to date. Performance & Objectives: Align with quarterly Key Results that support team Objectives (OKRs). Participate in the Security Operations on-call rotation to ensure prompt responses. Performance Metrics Proficient understanding of the 6sense product and platform. Participation in regular 1:1s with managers and monthly skip-level meetings. Efficient identification and closure of incidents within established SLAs. Maintenance of accurate, up-to-date documentation and proactive engagement with SecOps technologies. Educational & Experience Requirements Experience: 4+ years in a Security Operations role or similar position. Hands-on experience with security tools and cloud environments (e.g., Vulnerability Scanners, SIEM, SOAR, AWS). Knowledge: Familiarity with industry frameworks, regulations, and standards, including MITRE ATT&CK, STRIDE, ISO 27001, GDPR, SOC 2, PCI, and NIST. Understanding of AI applications in cybersecurity (preferred). Qualifications: Bachelor's degree in a related field. Relevant certifications, such as CSA, GCDA, GSOC, or CySA, are advantageous. Benefits At 6sense, we offer: Comprehensive health coverage. Paid parental leave. Generous paid time off and holidays. Quarterly self-care days off to prioritize well-being. Stock options to share in the company s success. Support and equipment to work from home or one of our offices. Join us to make an impact in the evolving cybersecurity landscape, empowering organizations to grow revenue through innovation and resilience. Qualification : Bachelor's degree in a related field

Responsibilities: Minimum of 6+ years in supporting SQL databases in clustered environments. Design, implement, and maintain scalable SQL Server database architectures. Administer and support SQL Server Always on Availability Groups for high availability and disaster recovery. Manage and configure Failover Cluster Instances (FCI) to ensure maximum uptime. Implement and maintain log shipping and SQL Server Replication for backup and failover solutions. Maintain database Replication (transactional, snapshot, and merge) across multiple instances. Implement and manage robust Backup and Restore processes across environments. Conduct regular testing of disaster recovery plans to ensure the continuity of business operations. Performance tuning as needed to ensure SQL DATABASE is up and running healthy. Develop and maintain scripts for database automation, monitoring, and maintenance using PowerShell, T-SQL, or other relevant scripting languages. Automate database jobs, backups, indexing, and maintenance tasks to improve efficiency and reduce manual intervention. Perform performance tuning and optimization of queries, indexes, and database systems. Analyze and resolve complex database issues related to locking, blocking, and deadlocking. Knowledge of database security, user permissions, roles, and encryption techniques. Critical Database Migration on Production systems using DR setup/Pre-cutover/Cutover. Installation/Configuration/Management/Migration of MS-SQL 2012, 2016, 2019 to higher versions on Standard & Clustered environments. SQL Server migrations/Upgradations/Vulnerability patching on QA, Test, and Productions. Provide on call rotation DATABASE support, identifying and resolving DATABASE issues, problem troubleshooting, root cause analysis. End-to-end Database Support for all critical issues. Good understating on database change management procedure including drafting change request, technical review, approval, and change implementation in change maintenance window.

Key Responsibilities: Mainframe Management & Support: Oversee and manage the z/OS mainframe environments and related technologies. Manage storage and related devices within the mainframe complex. Maintain complex profiles, update system exits, and ensure smooth system operations. Perform tasks related to system recovery during DR drills, and support the Disaster Recovery (DR) Exercises. Software Management & Installation: Install MVS software into SOS repository and manage software packaging using SMPE (System Modification Program/Extended). Implement software following the change process, execute MOM tickets for maintenance and IPLs, and apply software zaps to extend third-party software. Handle MVS Product Administration Requests, system recovery tasks, and software asset management (aligned with ITIL processes). Migration & Upgrades: Support MVS tasks for system migrations, LPAR builds, CPU swaps, and system upgrades. Handle CPU hardware refreshes, coupling facility SYSPLEX, and z/OS builds as part of refresh or migration projects. Work on ISV product replacement, and collaborate on client product upgrades and software assets management. Problem Resolution & Technical Leadership: Act as Subject Matter Expert (SME) for z/OS issues, and provide incident, problem, change, and software asset management solutions. Create I/O Configuration requests and assist in problem resolution for OMVS, Webserver, USS server activities, and HTTP configurations. Demonstrate REXX/Assembler/ISPF writing skills and provide technical leadership across the team. Audits & Compliance: Participate in internal and client audits, ensuring that findings are remediated and vulnerabilities are addressed in a timely manner. Follow processes related to license key management and ensure accurate asset tracking. On-call Support: Participate in 24/7 on-call rotation to support customers with their mainframe systems. Required Technical and Professional Expertise: Expertise in Mainframe z/OS Technologies: Hands-on experience with MVS software, SMPE, and z/OS builds. Strong background in storage management, OMVS/Webserver, USS server activities, and HTTP configurations. Software Management & Installation: Experience in software packaging, MVS tasks, and system recovery procedures. Knowledge of software zaps, license key management, and SMF data processing. Mainframe Operations & Maintenance: Experience with system recovery, hardware refresh, CPU swaps, and coupling facility SYSPLEX. Ability to handle Disaster Recovery (DR) Exercises and client migrations efficiently. Tools & Scripting: Proficiency in scripting tools like REXX, Assembler, and ISPF Dialogs for automating mainframe tasks. Problem Solving & ITIL Knowledge: Strong problem-solving skills to resolve technical issues in z/OS systems and ITIL knowledge for incident, problem, and change management. Desirable Qualifications: Mainframe Modernization Experience: Understanding and experience in mainframe migrations and modernization strategies. Experience in ISV Product Replacement & Client Support: Ability to handle ISV product replacements, client audits, and remediation activities. Certification & Training: Relevant certifications or extensive experience in mainframe systems, z/OS, or related fields.