CS Jobs in Bengaluru

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Software Development Manager Experience: 8+ Years Location: Bangalore Company: Kaleidofin About Us Kaleidofin is a mission-driven fintech platform committed to delivering financial solutions for underserved communities. Our proprietary ki credit platform combines advanced credit health analytics, middleware integration, risk dashboards, and debt capital structuring empowering financial institutions to serve low-income customers, informal sector businesses, and MSMEs more effectively. Operating across India, Bangladesh, and Kenya, we ve already impacted over 6 million customers, enabling over $3 billion in debt capital for underserved communities. Backed by global investors including the Gates Foundation, Omidyar Network, and Blume Ventures, Kaleidofin is recognized as a leader in inclusive finance. Featured on Forbes Asia's "100 to Watch" Winner of RBI s Swanari TechSprint 2023 Winner of G20 TechSprint 2024 by BIS Certified as a Great Place to Work Role Overview As a Software Development Manager, you will play a key leadership role in shaping the technical roadmap and executing high-impact fintech products. You ll lead a team of engineers to build scalable, secure, and robust systems. This is a hands-on leadership role requiring active involvement in design, architecture, and code-level decisions. What You ll Do Own the product s engineering roadmap, architecture, scalability, and code quality. Guide system design decisions and lead architecture/code reviews. Collaborate closely with Product and Business teams to align on product strategy and feature development. Provide hands-on technical leadership especially in solving complex problems in fintech and lending domains. Mentor and develop engineering talent; foster a culture of ownership, innovation, and quality. Champion engineering best practices including test automation, CI/CD, and DevOps. Lead the adoption of data-driven practices including Big Data, PySpark, and data pipeline architectures. Balance short-term deliverables with long-term technical sustainability and scalability. Support team growth through career development, learning plans, and succession planning. 8+ years of software development experience, with 1 2+ years in people/team management roles. Strong fundamentals in computer science, system design, and problem-solving. Bachelor's or Master's degree in CS or related field from a top engineering institution (IITs, NITs, etc.). Proven experience building distributed, scalable, and secure systems. Strong hands-on experience with Python, Java, Spring Boot, and microservice architectures. Proficient in SQL/NoSQL, Kafka, CI/CD pipelines, and DevOps tools (Docker, Kubernetes, Jenkins, etc.). Familiarity with AI/ML model integration and credit scoring systems is a strong plus. Experience with data engineering: Big Data, Spark, Airflow, AWS stack (S3, Glue, Athena), etc. Knowledge of front-end and mobile (Android) development is a plus. Experience working in fintech, lending tech, or high-growth startup environments preferred. Excellent leadership, communication, and cross-functional collaboration skills. Be part of a high-impact team driving financial inclusion at scale. Work on cutting-edge technology in fintech and data infrastructure. Grow with a company that s winning global recognition and delivering real-world impact. Contribute to a people-first culture that values learning, innovation, and work-life balance. Qualification : Bachelor's or Master's degree in CS or related field from a top engineering institution

Red Team Hacker / Pen Tester (Onsite, Bangalore) Who We Are ColorTokens We re on a mission to keep businesses running safe and sound even when cyber attackers try to mess things up. Our next-gen platform, ColorTokens Xshield , stops ransomware and malware from spreading sideways inside companies, so critical stuff stays locked down and working. We ve got mad skills in spotting and controlling traffic between all kinds of devices and users from your typical laptops to IoT and medical gadgets. That means we can slice and dice security zones to keep bad actors contained. Forrester calls us a Leader in Microsegmentation (Q3 2024), and we help global companies avoid big $$$ downtime. Our Vibe We re all about hustling with heart. You ll get to own your projects, work with smart teammates, and solve tough problems that actually protect people from kids in hospitals to entire cities. If you re driven, curious, and ready to make a real impact, you ll fit right in. The Gig What You ll Do Run epic red team ops that mimic real-world hackers trying to break in. Hack (ethically!) into networks, apps (web, mobile, APIs), and cloud setups to find weaknesses. Build your own scripts and tools to level up your tests and dodge detection. Team up with defenders (blue team) to boost how we spot and stop attacks. Write clear, no-fluff reports with proof-of-concept hacks and smart fixes. Keep your finger on the pulse of the latest threats and hacker tricks. Jump into purple teaming and adversary simulations to sharpen our edge. Bachelor s in Cybersecurity, CS, or you ve got real-world chops that match. 6+ years deep in red teaming, pentesting across web, APIs, infrastructure, and cloud. Pro with tools like Cobalt Strike, Metasploit, Nessus, Burp Suite, Nmap, and scripting (Python/PowerShell/Bash). Solid grasp of MITRE ATT&CK, threat modeling, and adversary emulation. Know Windows & Linux inside out, Active Directory, plus cloud platforms (AWS, Azure, GCP). Bonus points if you re into social engineering, phishing, or physical security. Skilled at writing docs that actually make sense. Must-have certifications: OSCP is a must; CRTP, OSCE, OSEP, CRTE, GPEN, GXPN are pluses. Qualification : Bachelor's degree in Cybersecurity, Computer Science, or related field (or equivalent experience).

Position: Senior AI Solutions Engineer Location: Bangalore, India Shift: 2:00 PM 11:00 PM IST (EMEA/US support hours) About Workato Workato is the market leader in enterprise orchestration, enabling 400,000+ global customers to streamline operations by connecting data, apps, and processes. Powered by AI, its platform drives agility through intelligent automation. Recognized by Forbes, Deloitte, and Business Insider, Workato offers a dynamic and collaborative culture that blends innovation with work-life balance. Role Overview As a Senior AI Solutions Engineer, you'll play a key role in building and deploying intelligent, agent-based systems and Retrieval-Augmented Generation (RAG) solutions using Workato s Agentic AI platform. This is a highly technical, hands-on role that blends AI/ML expertise, integration design, customer engagement, and scalable solution delivery. Key Responsibilities AI Engineering & Solution Architecture Design and deploy multi-agent AI workflows that are autonomous, adaptive, and goal-directed. Develop robust RAG pipelines using LLMs and Workato connectors to generate grounded, real-time responses. Implement intelligent memory, prompting, and behavior management strategies for AI agents. Technical Leadership Act as the technical expert for AI-driven architectures using Workato s automation and orchestration platform. Architect scalable AI-powered workflows integrating Workday, NetSuite, Salesforce, ServiceNow, etc. Own performance monitoring, troubleshooting, and continuous optimization of AI systems. Customer Collaboration Work directly with customers to design and deliver tailored Agentic AI and RAG solutions. Communicate complex AI concepts clearly to business and technical stakeholders. Champion exceptional customer service and solution success. Cross-Functional Collaboration Support product managers with technical specifications and solution design. Contribute to internal knowledge bases, best practices, and thought leadership. Participate in product ideation, rapid prototyping, and iterative improvement. Required Qualifications Technical Skills BTech/BE in CS, AI/ML, or related field. 8+ years in solution architecture and development; 3+ years on Workato platform required. Solid foundation in AI agent systems, RAG, and large language models (LLMs). Strong experience with APIs (REST, SOAP), JSON, and relational or NoSQL databases. Programming experience: Java, Python, or Ruby (2 3 years). Hands-on integration experience with middleware, iPaaS, BPM, or RPA platforms. Familiarity with automation tools like Dell Boomi, MuleSoft, or TIBCO is a plus. Bonus Knowledge Familiarity with OAuth, SSO, MFA, and cloud platforms (AWS/GCP/Azure). Experience with enterprise SaaS apps (e.g., Salesforce, Workday, ServiceNow, NetSuite). Exposure to event-driven architecture and microservices. Soft Skills & Mindset Strong communication and storytelling skills. Critical thinker with an entrepreneurial mindset. Self-starter with the ability to work independently and across teams. Passionate about solving complex technical problems and delivering value.

Job Title: DevOps + Tester Location: Bangalore, India Experience: 4 5 years Industry: IT Services Job Type: Full-time Role Overview This hybrid DevOps + QA role focuses on: Ensuring mobile application performance and reliability. Driving automation, CI/CD, and continuous improvement. Designing and executing automated test scripts and performing integration, regression, and performance testing. Supporting innovation and scalable software deployment in alignment with Rakuten s standards. You ll collaborate closely with development, QA, and operations teams, while improving infrastructure and testing frameworks. Key Skills & Tools CI/CD Tools: Jenkins, Bamboo, Docker Testing: Automation, Integration, Regression, Performance Testing Cloud Platforms: AWS, Azure, GCP Salesforce Ecosystem: 1 2 years hands-on experience preferred API Integration: Including legacy systems Test Scripting Tools: Open-source or commercial frameworks Solid grasp of software architecture, high availability, and transaction-intensive systems Responsibilities Monitor and optimize app performance Develop and maintain automated test scripts Execute integration and regression testing Conduct performance tests during pipeline integration Collaborate across DevOps, development, and QA teams Maintain detailed test documentation Conduct unit tests, code reviews, and QA validations Ensure service quality and customer satisfaction Education & Qualifications Bachelor s degree in CS, IT, Engineering, or related field (required) MBA or advanced degree (preferred) Salesforce Admin or PD certification (preferred) Ideal Candidate Traits Strong DevOps + Testing blend with cloud experience Effective communication with technical and non-technical teams Strategic thinker with planning skills Thrives in fast-paced environments, managing multiple priorities Interview Process 2 Technical Rounds Qualification : Bachelors degree in CS, IT, Engineering, or related field (required)

Product Designer Location: Bangalore, India About Rubrik Rubrik is a newly public, high-growth company on a mission to secure the world s data. With over $1B in Annual Recurring Revenue (ARR) and recognition as a leader in Gartner s Magic Quadrant, Rubrik is redefining enterprise data security. We re proud recipients of top global honors, including the Red Dot Design Award and the iF Design Award. Our flagship platform, Rubrik Security Cloud, leverages machine learning to safeguard data across enterprise, cloud, and SaaS applications ensuring cyber resilience in the face of attacks, disruptions, and insider threats. About the Team & Role Rubrik s design organization includes 55+ designers globally, with a growing Center of Excellence in Bangalore housing over 20 world-class designers. As we continue to expand, we are looking for a Product Designer to be a core part of our India team and contribute to crafting intuitive, enterprise-grade experiences that set a new standard in data security. What You'll Do Champion the design process embracing ideation, experimentation, and refinement. Translate complex requirements into clear, elegant solutions via storyboards, user flows, wireframes, mockups, and interactive prototypes. Collaborate closely with product managers, engineers, and fellow designers from concept through execution. Solicit and provide constructive feedback, helping elevate the entire team s quality bar. Engage with customers to ensure user-centric design decisions that solve real-world problems. Evolve and maintain Rubrik s design language and design system in collaboration with UI engineers. Set a new benchmark for consumer-grade UX in enterprise software. What You ll Bring 2+ years of hands-on product/UX design experience. Bachelor s degree in Design (Product, Industrial, or related). A Master s in CS or HCI is a plus. A strong portfolio showcasing UX/UI work with depth in interaction and visual design. A team-oriented mindset with the flexibility to work cross-functionally and independently. Solid presentation and storytelling skills to communicate ideas clearly. A proactive attitude with a passion for solving complex problems and refining details. A thoughtful, humble approach valuing collaboration, feedback, and continuous learning. Be part of a mission-driven company shaping the future of cybersecurity. Collaborate with award-winning designers and diverse global teams. Work on cutting-edge enterprise products with real-world impact. Access opportunities for career growth, innovation, and mentorship. Apply now and be part of the team redefining the intersection of UX, security, and AI-driven innovation. Qualification : Bachelors degree in Design (Product, Industrial, or related). A Masters in CS or HCI is a plus.

Senior Product Designer I Location: Bangalore, India About Rubrik Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With over $1 billion in Annual Recurring Revenue (ARR) and a spot on Gartner s Magic Quadrant, we are reshaping how enterprises achieve business resilience against cyberattacks and operational disruptions. Our Zero Trust Data Security approach and Rubrik Security Cloud, powered by machine learning, secure data across enterprise, cloud, and SaaS environments. Our design excellence is globally recognized we re proud recipients of the Red Dot Design Award and the iF Design Award. About the Team & Role Rubrik s global design team comprises 55+ creative professionals from diverse backgrounds, including a thriving Center of Excellence in Bangalore with 20+ designers. As Rubrik s product and user base rapidly expand, we're focused on scaling our design impact and evolving enterprise-grade experiences that feel intuitive and powerful. We re hiring a Senior Product Designer I to join our Bangalore team. This is a critical hire someone who can contribute meaningfully to strategy, deliver compelling user experiences, and elevate the quality of enterprise design to consumer-grade standards. What You ll Do Champion the design process explore bold ideas, iterate with intention, and drive concept-to-execution with precision. Create deliverables across the full design lifecycle: storyboards, wireframes, flows, prototypes, and high-fidelity mockups. Collaborate closely with designers, product managers, and engineers, ensuring cohesive and well-implemented solutions. Solicit and provide thoughtful design feedback to continuously raise the quality bar. Engage directly with users and stakeholders to align design decisions with real-world needs. Contribute to the evolution of our design language and system, partnering with UI engineers to ensure pixel-perfect implementation. Push the boundaries of enterprise UX, setting a high bar for usability and visual design. What You ll Bring 4+ years of hands-on product design experience, preferably in tech-forward or enterprise environments. Bachelor s degree in Design (Product, Industrial, or similar); Master s in CS or HCI is a plus. A strong portfolio demonstrating a foundation in interaction and visual design, UX thinking, and end-to-end execution. A team player mentality ready to collaborate, iterate, and get hands-on. Excellent communication and presentation skills to clearly articulate design ideas and rationale. A proactive, curious mindset someone who seeks better solutions and doesn t settle for the obvious. Passion for consistency, scalability, and doing things the right way, every time. A listener who values understanding and empathy over ego. Enjoyment in solving complex, ambiguous design challenges. Be part of a globally recognized design team that s shaping the future of enterprise UX. Collaborate in an inclusive, fast-paced environment where your voice and vision matter. Create solutions with real-world impact, helping secure the world s most critical data. Work alongside award-winning designers, engineers, and leaders who are passionate about innovation. Apply now to help set a new benchmark for enterprise design at Rubrik. Let s design the future together. Qualification : Bachelors degree in Design (Product, Industrial, or similar); Masters in CS or HCI is a plus.

Senior AI Program Manager Location: Bangalore, India (Rubrik Office) Team: IT AI (Artificial Intelligence) About the Team Rubrik s IT AI team is leading AI-driven transformation across the organization, leveraging data, automation, and cutting-edge tech to support the company's mission of securing the world s data. This team partners across departments to deliver impactful, scalable AI solutions. Role Overview As a Senior AI Program Manager, you will lead the strategic planning, execution, and governance of AI initiatives across Rubrik s global IT operations. You ll collaborate with cross-functional business units and technical teams to deliver innovative, high-value AI solutions that align with Rubrik's business goals. Key Responsibilities Develop & manage a comprehensive AI program roadmap aligned with business goals. Collaborate with stakeholders across functions (Sales, HR, Finance, Legal, Support, etc.) to gather and prioritize AI solution requirements. Quantify ROI of AI initiatives and drive value-based prioritization. Oversee end-to-end AI project lifecycle: ideation, feasibility, development, deployment, adoption, and success measurement. Partner with technical teams: full-stack developers, data engineers, prompt engineers, cloud architects. Ensure compliance with data privacy, cybersecurity, and ethical AI standards. Champion AI adoption, innovation, and best practices across the organization. Maintain clear communication, manage risks, and provide consistent updates to leadership and stakeholders. What You ll Bring 5 8 years of experience in program management (IT/Tech Consulting/Engineering), with 2+ years leading AI-focused initiatives. Familiarity with Large Language Models (LLMs) and related technologies. Experience working alongside technical teams (developers, data engineers, cloud experts). Strong grasp of AI solution delivery using full-stack and cloud-based technologies. Skilled in business case development, ROI analysis, and roadmap execution. Excellent stakeholder communication, cross-functional leadership, and Agile project management skills (Jira, Confluence). Exceptional organizational and problem-solving abilities; comfortable in fast-paced, ambiguous environments. Preferred Qualifications Bachelor s degree in CS, Engineering, IT, or related field. Experience managing AI programs in large tech companies or consulting firms. Awareness of AI regulations and frameworks (e.g., GDPR, NIST, EU AI Act, CCPA). Rubrik (NYSE: RBRK) secures data across cloud, SaaS, and enterprise environments using its Zero Trust Data Security platform. Powered by machine learning, Rubrik helps organizations ensure data integrity, availability, and resilience against modern cyber threats and disruptions. Qualification : BS in Computer Science, Engineering, Information Technology, or a related technical field.

Job Title: Product Analyst Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is transforming how businesses engage customers through human-level AI on WhatsApp. As part of Y Combinator's W21 cohort, we support over 300 top brands like HUL, ITC, Wow Skin Science, and Piramal Health. Our Gen AI agents are driving millions of interactions daily, now expanding into high-stakes sectors like BFSI, Healthcare, and Retail. At LimeChat, we operate like an elite sports team driven, mission-focused, and constantly raising the bar. If you re passionate about data and want to make a measurable impact in a high-growth AI startup, this is your moment. About the Role We're looking for a Product Analyst who will turn complex product data into clear, actionable insights. This role offers end-to-end ownership from designing metrics and running experiments to influencing roadmap decisions. You'll work closely with PMs, engineers, and designers to guide product development and help answer tough questions through data. If you're experienced in analytics, crave ownership, and thrive in fast-paced environments, we want to hear from you. Responsibilities Product & User Analytics Map user journeys to uncover friction in activation, engagement, and retention. Run deep-dive analyses: retention curves, funnel breakdowns, cohort analysis. Design, execute, and analyze A/B tests to validate hypotheses. Create lightweight forecasting models for revenue and payback predictions. Collaborate with PMs to define and track North-Star and supporting metrics. Self-Serve Insights Build and manage Metabase / Looker dashboards for internal teams. Automate reporting for product reviews and roadmap discussions. Maintain clear documentation of metrics, definitions, and data models. Cross-Functional Collaboration Share insights with Growth and CS teams to help drive upsells and prevent churn. Partner with Engineering on event tracking and data QA. Support executive reporting by prepping investor decks and board metrics. Must-Haves 1 2 years in a product analytics, growth analytics, or product ops role. Strong hands-on SQL skills and experience with a BI tool (e.g., Metabase, Looker, Power BI). Comfortable turning ambiguous product questions into clear metrics and explanations. Solid understanding of core metrics like DAU/WAU/MAU, retention, LTV, CAC, payback. Proactive, detail-oriented, and highly outcome-driven. Nice-to-Haves Experience with SaaS or B2B analytics, especially in chatbots or CX automation. Exposure to Python or R for deep-dive analysis or ML experimentation. Understanding of financial metrics and product-led revenue dashboards. Perks & Benefits Unlimited PTO & sick leave Free lunch and snacks Subsidized fitness membership Pet-friendly office Annual team retreat You won t just be running dashboards you ll be shaping product decisions, owning metrics end-to-end, and influencing the roadmap of an AI company at the cutting edge of conversational commerce. This is a career-defining opportunity to grow fast, work with a high-caliber team, and make measurable impact at scale.

Job Title: Staff Machine Learning Engineer Location: Bengaluru, Karnataka, India Job Type: Full-Time (Hybrid Work Model) Experience Level: 6-10+ Years About Eightfold.ai: At Eightfold.ai, we re revolutionizing the way organizations find, manage, and empower talent. As a leader in AI-driven HR tech, our groundbreaking platform is transforming industries by using artificial intelligence to solve talent management challenges at scale. We are looking for exceptional engineers to join our team and be at the forefront of innovation in the field of AI. About the AI/ML Team: The AI/ML team at Eightfold is passionate about building cutting-edge solutions and pushing the boundaries of applied machine learning. We work with massive datasets and tackle complex, real-world challenges to develop state-of-the-art AI models. Our models are transforming how companies approach talent management, and we are looking for a Staff Machine Learning Engineer to help lead this journey. What You Will Do: As a Staff Machine Learning Engineer, you will play a critical role in leading and inspiring our ML team while architecting and implementing scalable, robust ML pipelines for our core products. Lead and Inspire: Mentor and guide a team of talented ML engineers, fostering a collaborative environment that encourages innovation. Architect and Implement: Design and build scalable ML pipelines that power Eightfold s core products. Innovate and Optimize: Develop novel algorithms and continuously enhance the performance, accuracy, and scalability of our models. Solve Complex Problems: Work on challenging real-world problems, including NLP, recommendation systems, and predictive analytics. Stay Ahead of the Curve: Research and implement cutting-edge techniques in deep learning, reinforcement learning, and other emerging fields. LLM & NLP Expertise: Design and implement scalable solutions using Large Language Models (LLMs), fine-tuning them for specific NLP tasks, and developing LLM-powered applications. What You Bring: Required Skills & Experience: Deep Expertise in ML & AI: Strong foundation in Machine Learning, Deep Learning, and Natural Language Processing (NLP) with a proven track record of developing and deploying ML models at scale. Technical Leadership: Experience leading and mentoring teams, with excellent communication and collaboration skills. Problem-Solving Mindset: Ability to analyze complex problems and develop innovative solutions. Passion for AI: Genuine enthusiasm for pushing the boundaries of AI and its real-world applications. Advanced Skills in Python & ML Frameworks: Proficiency in Python and relevant ML frameworks (TensorFlow, PyTorch), along with experience in big data technologies like Hadoop and Spark. CS Fundamentals & Coding: Strong foundation in computer science fundamentals and coding languages (Python, C/C++, Java, Scala, R). GenAI & LLM Expertise: Experience in developing and deploying LLM-powered applications, with knowledge of LLM fine-tuning techniques, optimization strategies, and ethical considerations. Nice to Haves: 6-10+ years of experience in Machine Learning and AI. MS or PhD in Computer Science or related field. Publications in top-tier AI conferences. Contributions to open-source ML projects. Familiarity with Generative AI (GenAI), Transformers, and LLMs. Impactful Work: Play a pivotal role in shaping the future of AI and its applications in talent management. Innovative Environment: Work on cutting-edge projects with world-class experts in the field of AI/ML. Career Growth: Accelerate your career in a dynamic, fast-paced environment with abundant opportunities for professional growth. Hybrid Work Model: Embrace a flexible work environment with the ability to collaborate remotely and in-person at our Bengaluru or Noida offices twice a week starting February 1, 2024. Competitive Benefits: Comprehensive family medical, vision, and dental coverage, a competitive base salary, equity awards, and discretionary bonuses or commissions. How to Apply: If you're a passionate AI/ML engineer ready to take on challenging problems and make a meaningful impact, we d love to hear from you. Join Eightfold.ai and help shape the future of AI-powered talent intelligence! Qualification : MS or PhD in Computer Science or a related field

Engineer, Principal/Manager - Machine Learning, AI Location: Bangalore, Karnataka, India Company: Qualcomm India Private Limited General Summary Qualcomm is seeking an experienced and visionary Principal AI/ML Engineer to lead research, development, and optimization of AI inference systems. This role involves developing high-performance AI models, optimizing deployments across various hardware platforms, and contributing to research in model compression, quantization, and hardware-aware optimization. Education & Experience PhD with 6+ years, Master's with 7+ years, or Bachelor's with 8+ years in Engineering, CS, or related field. 20+ years of experience in AI/ML development; 5+ years in inference optimization and debugging. Key Responsibilities Model Optimization & Quantization Optimize models using quantization (INT8, INT4, mixed precision), pruning, and knowledge distillation. Implement PTQ and QAT techniques for deployment. Experience with TensorRT, ONNX Runtime, OpenVINO, TVM. AI Hardware Acceleration & Deployment Target platforms: Hexagon DSP, CUDA GPUs, TPUs, NPUs, FPGAs, Habana Gaudi, Apple Neural Engine. Use Python APIs: cuDNN, XLA, MLIR for hardware acceleration. Benchmark and debug performance across platforms. AI Research & Innovation Research on efficient AI inference: model compression, low-bit precision, sparse computing. Explore architectures like Sparse Transformers, Mixture of Experts, Flash Attention. Publish in ML conferences: NeurIPS, ICML, CVPR; contribute to open-source projects. Technical Expertise Optimization of LLMs, LMMs, LVMs for inference. Deep Learning frameworks: TensorFlow, PyTorch, JAX, ONNX. Expert in CUDA, cuPy, Numba, TensorRT, ONNX Runtime, OpenVINO. Skilled in Python for scalable AI development. Experience with ML runtime delegates: TFLite, ONNX, Qualcomm AI Stack. Debugging: Netron, TensorBoard, PyTorch Profiler, Nsight, perf, Py-Spy. Cloud inference: AWS Inferentia, Azure ML, GCP AI Platform, Habana Gaudi. Hardware-aware optimization: oneDNN, ROCm, MLIR, SparseML. Contributions to open-source and research publications are a strong plus. Leadership & Collaboration Lead a team of engineers in Python-based AI inference and optimization. Collaborate with researchers, software engineers, DevOps, and hardware vendors. Define debugging, deployment, and performance tuning best practices.

Job Title: Junior 5G RAN Developer Location: Bengaluru, India Experience: 1 to 4 years Education: B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or equivalent. About Tietoevry At Tietoevry, we are committed to driving innovation in Wireless Telecommunications and shaping the future of connectivity. As part of our global R&D initiatives, we collaborate with industry leaders to develop state-of-the-art solutions for 5G networks. We foster an inclusive and collaborative environment, offering opportunities for growth, learning, and cutting-edge development in next-generation technologies. Role Overview As a Junior 5G RAN Developer, you will play a key role in the design, development, and testing of software components across multiple layers of the 5G NR protocol stack. You will work on gNodeB development, collaborating with global teams in an agile environment, delivering high-performance solutions for future wireless networks. Key Responsibilities Contribute to the development and verification of features within the 5G NR Radio Access Network (RAN), focusing on gNodeB. Develop Low-Level Design (LLD) and implement new features for 5G RAN software, ensuring compliance with 3GPP standards. Collaborate with cross-functional teams, including system integrators, to ensure smooth integration across different RAN components. Analyze and resolve complex issues, including log file analysis and debugging in live environments. Continuously work towards improving system performance and delivering high-quality solutions. Document development processes, test cases, and outcomes comprehensively for future reference. Mandatory Skills & Experience Hands-on experience in LTE/5G NR Layer-1, Layer-2, and Layer-3 protocol software development. Expertise in 3GPP specifications, particularly related to Layer-1, Layer-2, and Layer-3 protocols. Strong understanding of MAC Scheduler and Layer1-Layer2 and Layer2-Layer3 interfaces. Solid understanding of networking protocols such as TCP/IP, UDP, SCTP, etc. Proficiency in C/C++ programming, with experience in software debugging and troubleshooting complex RAN-related issues. Familiarity with Agile methodologies and hands-on experience with Jira and similar project management tools. Experience working with Git, Gerrit, or equivalent version control tools. Prior experience with cloud technologies (e.g., microservices, containers) is an added advantage. Strong communication skills, with the ability to work effectively in a global, multicultural environment. Work on pioneering 5G technology projects in a dynamic, collaborative environment. A global culture built on Nordic values transparency, low hierarchy, respect, and trust. Opportunities for ongoing learning and professional development in cutting-edge technologies. A supportive environment where innovation and work-life balance are actively encouraged. Inclusive workplace where diversity, equity, and inclusion are valued and celebrated. Diversity & Inclusion Commitment At Tietoevry, we believe that diversity drives innovation. We welcome applications from candidates of all backgrounds, genders (m/f/d), and walks of life, fostering an inclusive and inspiring work environment where everyone feels valued and empowered to contribute. Qualification : B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or equivalent.

Job Title: Senior 5G RAN Developer Location: Bengaluru, India Experience: 4 to 8 years Education: B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or an equivalent discipline About Tietoevry At Tietoevry, we are at the forefront of 5G innovation, collaborating with global telecom leaders to design and deliver next-generation wireless solutions. Our inclusive, innovation-driven culture offers the perfect platform to work on cutting-edge technologies and contribute to shaping the future of connectivity. Role Overview As a Senior 5G RAN Developer, you will play a critical role in designing, developing, and maintaining 5G NR protocol software components. You will lead the systemization, development, and verification processes for various RAN subsystems, contributing to the development and optimization of gNodeB solutions. This role requires deep technical expertise in 5G RAN Layer 1, 2, and 3, combined with strong architectural insight and a proactive, problem-solving mindset. You will collaborate closely with clients and global teams, provide technical guidance to peers, and help drive innovation in our 5G product portfolio. Key Responsibilities Contribute to product development, maintenance, and delivery, including requirement analysis, high-level design (HLD), low-level design (LLD), coding, and verification of gNodeB. Analyze and prioritize 3GPP features for development across different subsystems. Lead system integration and testing activities in collaboration with client and internal teams. Provide technical leadership by guiding teams on complex design and architectural decisions. Drive continuous performance improvement and ensure quality deliverables. Identify and implement architectural enhancements to optimize product performance and scalability. Document development processes, system designs, and testing outcomes thoroughly. Mandatory Skills & Experience Proven hands-on experience in developing LTE/5G NR MAC Scheduler and Layer-2 protocols. Deep knowledge of 3GPP specifications, particularly across Layer 1, Layer 2, and Layer 3. Strong understanding of Layer1-Layer2 and Layer2-Layer3 interfaces. Solid understanding of networking protocols such as TCP/IP, UDP, SCTP, etc. Experience debugging complex gNodeB issues, including log file analysis and troubleshooting in live environments. Proficiency in C/C++ programming, with experience implementing complex algorithms. Hands-on experience with any of the following features: MAC, RLC, PDCP, Scheduler, Power Control, SPS, TTI Bundling, Link Adaptation, GTP-C, GTP-U In-depth understanding of 3GPP Radio Access Standards, ORAN split architecture, and radio protocol algorithms. Experience in feasibility studies and simulations related to Layer 1/PHY features and packet scheduler algorithms. Experience in software development and systemization for 5G Layer 1/Layer 2/Layer 3 protocols. Strong grasp of Linux OS and optimization techniques using DPDK. Hands-on expertise with version control tools like Git and Gerrit, and project management tools like Jira. Experience working in Agile environments. Preferred Skills Experience with cloud technologies, such as microservices and containers. Exposure to ORAN/Open RAN ecosystems is a plus. Strong analytical mindset with a self-driven and proactive approach. Soft Skills Excellent communication skills, with the ability to work in a dynamic, multicultural environment. Strong collaboration skills to work closely with cross-functional teams across geographies. Ability to mentor and guide junior developers, fostering knowledge sharing within the team. Opportunity to work on cutting-edge 5G technology projects in collaboration with global telecom leaders. A Nordic-inspired culture based on trust, transparency, respect, and low hierarchy. Professional growth through continuous learning, training programs, and exposure to emerging technologies. An inclusive workplace that supports work-life balance. Opportunities for global collaboration, contributing to innovative solutions that shape the future of mobile connectivity. Diversity & Inclusion Commitment At Tietoevry, we believe that diversity fuels innovation. We actively encourage applications from all genders (m/f/d) and candidates from diverse backgrounds. We are committed to fostering an open, inclusive, and inspiring workplace where every individual can thrive. Qualification : B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or an equivalent discipline

Who We Are The Routing Technology Group (CSG) develops software for Cisco's routing, switching, and wireless platform portfolio. We are heavily investing in transforming networking with innovative solutions that will redefine how IT is consumed. Your work with us will impact the way our customers engage with our systems from every perspective. What You'll Do We have an exciting opportunity for a Senior Software Engineer eager to develop technical expertise by solving complex problems for our Service Provider customers. As part of the team, you will play a pivotal role in automating solution testing and taking part in integration, performance, and end-to-end test activities for critical solutions. Key Responsibilities: Collaborate with architects, technical marketing, product management, and development teams to define and implement comprehensive test plans. Conduct test case and code reviews to ensure test scenario accuracy and coverage. Modernize and automate testing processes to improve overall code quality and the automation code base. Provide technical expertise and mentorship to the team, ensuring proper test methodologies are applied. Who You'll Work With At Cisco, you ll be designing, implementing, and enabling the next-generation software stack for our routing, switching, and wireless portfolios. You will be part of a fast-paced, agile development team working with cutting-edge software and tools to create disruptive solutions that focus on simplicity. The team develops network software for routing protocols, manageability protocols, and solutions that closely interact with the Core OS. You ll collaborate with platform development teams to enable the software stack on current and future platforms. This team owns the software for protocols like BGP, OSPF, EVPN, SR, ISIS, and Multicast. Together, we ll drive the future of networking. Who You Are You are a self-motivated, detail-oriented professional who thrives in problem-solving. With a passion for testing, you excel at bringing transparency to ambiguous situations. You are a strong team player who can influence others and be a change agent, driving automation while communicating the value of your work clearly. Role & Responsibilities Collaborate with a team of talented engineers to develop IOS-XR routing features for a $15B portfolio. Influence the future of networking by developing transformative systems and software. Work closely with developers and marketing teams through stages like PRD, functional specs, and design reviews to develop test plans, tools, and utilities. Minimum Qualifications MS in Electrical Engineering (EE), Computer Science (CS), or related field with 0-3 years of relevant experience, or a BSEE/CS. Experience in feature-level testing and understanding of access, edge, and core routing platforms and software stacks. Strong understanding of networking fundamentals, protocols, and technologies (L2 to L7). Automation experience with Python or similar programming languages. In-depth technical knowledge of BGP, Segment Routing, and EVPN. Familiarity with SP customer deployments. Strong vision for solving complex problems. Experience with the software development cycle and software engineering. Excellent teamwork and communication skills. Highly self-motivated and ambitious. Proficiency with Linux and modern software tools for development/debugging. Strong software engineering and programming skills (preferably in Python). Good networking skills. Why Cisco #WeAreCisco At Cisco, we value the uniqueness of every individual, bringing diverse talents together to create impactful technology that powers a digital future for all. We're not just a hardware company we re also a software and security leader. Our innovative network adapts, predicts, learns, and protects. We focus on creating a culture of innovation and creativity, where learning from failure is encouraged. We aim to make a difference, not just in the tech world, but in communities as well. Giving back is integral to our culture we provide 10 paid days off per year to volunteer and make a positive impact. At Cisco, it doesn t matter if you have colorful hair, tattoos, or a love for pop culture what matters is your passion for technology and your desire to change the world. Bring your authentic self to work, with us! Qualification : MS in Electrical Engineering (EE), Computer Science (CS), or related field with 0-3 years of relevant experience, or a BSEE/CS.

Position: AWS Trust & Safety Specialist I Overview: The AWS Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including public sector clients. As part of AWS Global Support, the Trust & Safety (T&S) Abuse Investigation & Prevention Team plays a crucial role in maintaining the integrity and reputation of AWS's IP space. The team focuses on identifying and mitigating online abuse hosted on AWS infrastructure and acts as the first line of defense by vetting potential abuse issues and collaborating with AWS customers to halt harmful activities. As an AWS Trust & Safety Specialist I, you will engage in high-impact investigations, collaborating with multiple teams across AWS to develop scalable solutions for preventing abuse and protecting the AWS ecosystem. You will play a key role in analyzing trends, troubleshooting complex issues, and ensuring the highest level of support for customers and internal stakeholders. Key Responsibilities: Customer Engagement & Expert Support: Provide subject matter expertise (SME) and escalation support for complex customer inquiries related to abuse investigations. Assist in identifying and addressing root causes of abuse cases to ensure efficient resolution. Root Cause Analysis & Process Improvement: Lead investigations into escalated abuse cases, identifying operational inefficiencies and recommending process improvements. Collaborate with internal teams to develop solutions that prevent abuse and improve response times. Cross-Functional Collaboration: Work closely with AWS Enterprise teams, including Technical Account Managers (TAMs), Sales, and Solutions Architects, to address abuse-related issues, develop strategies, and drive continuous improvement. Mentorship & Knowledge Sharing: Mentor new team members, share best practices, and help evolve the T&S team s capabilities to better mitigate large-scale abuse events. High-Impact Projects: Lead cross-functional initiatives to drive long-term solutions and mitigate abuse risks, while simultaneously managing smaller projects to support global efforts. Customer Advocacy: Act as the Voice of the Customer by identifying trends, communicating findings to leadership, and implementing innovative solutions based on customer feedback. Critical Event Support: Assist in customer communications during critical AWS events, providing timely updates and ensuring effective mitigation of abuse-related issues. Qualifications & Experience: Basic Qualifications: Bachelor s degree or equivalent experience in a technical position. 2+ years of experience in a Trust & Safety or similar environment, handling online abuse and security issues. Strong understanding of internet security concepts and common vulnerabilities. Working knowledge of networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing. Proven technical support experience in abuse/security practices. Preferred Qualifications: Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly. Willingness to participate in an on-call rotation for emergent abuse-related situations. Strong customer handling, conflict resolution, and problem-solving skills, with a focus on delivering exceptional customer experience. Familiarity with both Windows and Linux/Unix operating systems. Experience resolving complex technical escalations, including post-mortem error analysis. Knowledge of Amazon Web Services products and cloud computing technologies. About the Team: At AWS, we value diverse experiences and encourage applicants from varied backgrounds to apply. Whether your career is just beginning or has followed an unconventional path, we welcome your unique perspective. We believe that diversity strengthens our team and fosters innovation. Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services that empower organizations of all sizes. Inclusive Team Culture: We promote curiosity and connection, with employee-led affinity groups that foster an inclusive environment where everyone is proud of their differences. Mentorship & Career Growth: We are committed to providing continuous learning, knowledge-sharing, and career-advancing resources to help you grow as a well-rounded professional. Work/Life Balance: We strive for work-life harmony and flexibility, ensuring that our employees can thrive both professionally and personally. Qualification : Bachelors degree OR equivalent experience in a technical position.

Introduction: In this role, you will be responsible for extracting and visualizing data from large, complex datasets to identify key signals that will drive product performance improvements. This includes performing correlation analysis, identifying patterns, and engaging with key stakeholders to initiate further analysis. You will also provide feedback to design, fab, test, and diagnostic teams to drive product improvements and corrective actions. The position demands technical expertise in data analysis, statistical techniques, and the use of machine learning, along with strong skills in programming languages such as Python and SQL. You will play a key role in supporting IBM's microprocessor products through various stages of development, characterization, and diagnostics. Responsibilities: Data Extraction and Analysis: Extract and generate data sets for correlation analysis, identifying key signals and engaging relevant stakeholders for deeper analysis. Product Behavior Reporting: Standard reporting of product behaviors, including yield and performance metrics, to ensure alignment with target specifications. Diagnostic and Performance Optimization: Drive product performance and yield improvement by using data analysis techniques and algorithms. Feedback and Collaboration: Provide critical feedback to the design, fab, test, and diagnostic teams to enable corrective actions and improvements in the respective areas. Technology Characterization: Focus on product development, product requirements, product test and yield analysis to identify design-process sensitivities. Failure Analysis and Diagnostics: Root cause product failures and conduct product diagnostics to improve performance and reliability. Yield and Reliability Analysis: Optimize power-performance characteristics, conduct product qualification, and analyze circuit-limited yield and system-level dependencies. Required Education and Experience: Bachelor's Degree (required) in Electrical Engineering (EE), Computer Science (CS), or Data Science. Master's Degree (preferred) in a relevant field. Technical Expertise: Proficiency in Data Analysis: Experience applying statistical techniques and machine learning to analyze complex datasets. Advanced Programming Skills: Expertise in Python (especially data science libraries such as Pandas, Plotly, Scipy, Sklearn, etc.) and SQL for data analysis and manipulation. Java Knowledge: Familiarity with Java is a plus. Device Physics Knowledge: A strong understanding of CMOS operation, device physics, and hardware characterization. Semiconductor Process and Technology Knowledge: Demonstrated knowledge of semiconductor process, technology, reliability, and yield analysis, especially related to SRAM and processors. Wafer Test and Yield Modelling: Experience in wafer test and yield modeling is a plus. What We Offer: A dynamic and challenging role in an innovative and highly technical environment. The opportunity to contribute to the development and enhancement of industry-leading microprocessor products. Competitive compensation and benefits, including opportunities for skill development and career growth. A collaborative, cross-functional team atmosphere where your ideas and insights will drive the future of IBM products. About IBM: At IBM, we create products that power the world s most important industries. From cloud computing to AI, IBM's technologies shape the way businesses and people interact with technology, and our product characterization and data analytics team is at the heart of innovation. Join us to work on cutting-edge products, contribute to groundbreaking advancements in microprocessor technology, and help shape the future of IBM products. If you're passionate about product development, data analytics, and semiconductor technology, apply today to become a part of the IBM Infrastructure Team! Qualification : A Bachelors / Masters in EE/ CS / Data Science is required.

Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake. Snowflake s Customer Experience Engineering Team is expanding! We are looking for a Senior Front End Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Front End Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data. YOU WILL: Lead and drive projects that span our stack, using React and Streamlit frameworks to build insightful UIs that leverage a large number of data points. Promote strong collaboration within a cross-functional team, including product management, and design. Deliver features requiring close coordination with several partner teams. Be a strong contributor to the product vision and drive team planning. Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions. Mentor and coach junior team members. OUR IDEAL SENIOR SOFTWARE ENGINEER WILL HAVE: B.S. or M.S degree in CS, MIS, or equivalent discipline Significant software development experience, including 5+ years of experience in web UI application development Deep understanding of modern web application design architecture, good API design patterns, performance, and scale. Expertise in the following technologies: React, SQL, JavaScript, Python and Streamlit or similar frameworks Experience with software engineering best practices: unit testing, code reviews, and design documentation. Excellent debugging and troubleshooting skills, especially in a cloud environment. Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects. Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers. Genuine enjoyment of the art of building great software, and a love of learning new things. Snowflake is growing fast, and we re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. Qualification : B.S. or M.S degree in CS, MIS, or equivalent discipline

Job Description Job title: IT Platform Analyst Your role: Translates business requirements into user stories and Functional Requirement Specifications in accordance with approved IT Architecture. Provides feedback on the efficiency and effectiveness of the business processes. Supports DevSecOps Manager, Project Manager & Domain Lead during the pre LPC phase in evaluating the solution feasibility, solution design and high-level estimation. Supports the DevSecOps Manager, Project Manager in validating estimations provided by partners, and timely provision of technical environments. Develops and provides required user training for the implemented application. Collaborate with Business, IT Business Partners, Architects and Tech Leads to elaborate on the requirements. Understands how the IT solution supports the Business Process E2E. Has process and IT landscape expertise on Sector level, BG, Markets or Functions. Responsible to promote out of the box functionality to the BPE and Business community. Develop user stories/ wireframes (both functional and system operational requirements), maintain product backlog and work with client on elaboration and ambiguity resolution. Prior to UAT validates that solution meets business requirements. Responsible to validate test plan and functional test cases and sign off acceptance of the product Coaches the Business Analyst and functional consultants including partners. Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence. Responsible for Software Quality, Compliance & Regulatory aspects of the solution. Ensure seamless business operations support (third line support) when needed. Responsible for designing use cases and acceptance criteria. Drive business process harmonization using industry best practices. Should be able to look beyond the current scope of work and be able to propose newer IT business propositions to stake holders and also recommend innovations to platform providers. Responsible to drive UAT and testing of functionality. Responsible to support DevSecOps Manager on Regulatory and compliance aspects of the project. Responsible for development and maintenance of WiKi and KM artifacts. You're the right fit if: 8-15 years in SAP SD/CS and GATP experience of at-least 8+ years At-least 2-4 full end to end implementation experience mandatory Exposure to all domains in SAP MM, SD, CS, LE and APO Procurement, Warehouse Management, Order Management, 3PL logistics, ATP and GATP, MRP, Variant configuration, 3rd Party Delivery process, STO, MIC, Quality Plan & Materials, Vendor. Integration between MM/SD//PP/FI/WM/PS, EDI and IDOC Concepts on S4 Hana, IoT, Cloud solutions Experience in requirement gathering, fit gap, translating business requirement into high level solutions and detailed functional design. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Introduction A career in IBM Software means you ll be part of a team that transforms our customer s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities In this role, you will build and maintain an observability stack for IBM s Cloud Object Storage service using managed services as well as custom built services. This stack is used by Cloud Object Storage SREs and devs to understand the health of the service. Work duties and responsibilities include: Design, setup, configure and implement the COS Monitoring System using technologies such as Elasticsearch, Logstash, Kibana, Kafka, Kafka Mirrors, Filebeat, Grafana and Sysdig. Automate CICD tasks and infrastructure using Ansible, Terraform, Jenkins, and Travis. Experience with microservices and distributed application architecture, such as containers and Kubernetes. Experience with Linux administration and programming languages such as java, python and sql. Performance and configuration tuning to support the increasing load of data flowing into the COS Monitoring System. Provide design recommendations and thought leadership to provide best-in-class observability as part the COS Monitoring System. Provide 24x7 on-call customer support on a rotational basis. Design and develop dashboards for metrics analysis Design, Develop and Configure an alerting solution for an end-to-end incident management and recovery process by integrating Sysdig with Pagerduty, Email and Slack. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Ability and tenacity to solve increasingly complex technical issues through analysis and a variety of problem-solving techniques. Working knowledge of Object-Oriented Python with demonstrable experience in applying these skills. Working knowledge of Linux environments. Experience working in an Agile-Scrum development environment. Experience using tools such as Jira, GitHub and Logging and monitoring tools BS in CS, CE or similar field, plus 2 to 5 years relevant work experience. Qualification : BS in CS, CE or similar field, plus 2 to 5 years relevant work experience.

About this opportunity: At Ericsson, we are looking for a dedicated and knowledgeable Support Engineer to join our team. In this crucial role, you will be responsible for providing data-driven solutions to customer-reported issues, ensuring that they align with established processes and Service Level Agreements (SLAs). The role includes identifying, isolating, and resolving faults, with a strong focus on maintaining network stability. As you grow in this position, you will take on more operational and technical challenges related to specific customers, solutions, or domains. What you will do: Investigate and Resolve Issues: Lead investigations and drive the resolution of customer issues across the CS portfolio. On-Site Support: Participate in on-site activities when remote access is insufficient, ensuring timely resolution of problems. Emergency Fault Resolution: Contribute to resolving emergencies by isolating faults and restoring customer networks and solutions. Problem Management Support: Support problem management by identifying and categorizing significant operational or business-impacting problems. Contractual and Operational Management: Handle administrative, operational, and technical issues related to customer contracts and installed base. Security Expertise: Serve as the primary point of contact for customers during Security Reviews, providing subject matter expertise on security-related matters. The skills you bring: CCXX Knowledge: Strong understanding of CCRC, CCSM, CCDM, UDM, deployment, and troubleshooting. Mobile Core Knowledge: Experience with Mobile Core technologies. Cloud & OpenStack Experience: Hands-on experience with Cloud and OpenStack (CEE and CCD preferable). Call Flow & Solution Knowledge: Familiarity with Call Flow and solutions knowledge of CCXX, 5GC interworking. Automation & Scripting: Proficient in Automation and Python scripting. Willingness to Travel: Open to occasional travel outside of India, particularly to Australia. Roster Work: Willingness to work in a roster environment, handling shifts as required. Customer Problem Management: Strong experience in managing customer problems effectively. Negotiation Skills: Experience in negotiation and managing customer relationships. Knowledge Transfer & Collaboration: Skilled in Knowledge Sharing, Collaboration, and Coaching. Release & Change Management: Experience in Release and Change Management, ensuring smooth implementation of changes. Preemptive Support Competence: Ability to deliver preemptive support, anticipating issues before they arise. CS Portfolio Competence: In-depth knowledge of the CS Portfolio and related solutions. Data Analysis: Strong competency in data analysis and using insights to drive improvements. Customer Relationship Building: Proven ability in building and maintaining customer relationships for long-term success. CSR Handling: Proficient in CSR handling processes and managing customer expectations. Trade Compliance: Familiarity with trade compliance regulations in a global environment. Machine Learning: Exposure to Machine Learning techniques, applied to customer success and problem resolution. Why Ericsson? Join Ericsson, a leading global provider of telecommunications equipment and services. Ericsson offers a dynamic and collaborative work environment where you can grow your career, working on cutting-edge technology with diverse and talented professionals. As a Support Engineer, you will play a pivotal role in supporting and enhancing customer experiences while tackling the challenges of today s ever-evolving network infrastructure.