Csat Customer Satisfaction Score Jobs in Indore

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

Position: Senior Manager QA Job Category: Technical Department: QA Location: Indore, Madhya Pradesh Experience: 15+ years Employment Type: Full-Time, Permanent About the Role: Serosoft, India s leading Educational ERP Software company, a Deloitte Fast 50 and ET Growth Champion, is hiring a Senior Manager QA to ensure our software and systems meet the highest standards of quality and reliability. The role focuses on delivering top-notch software products aligned with customer expectations, regulatory standards, and business objectives. Key Responsibilities: Prepare a strategy for quality product delivery. Strategize, plan, design, prepare, review, execute, monitor, and control Functional Test (positive and negative), Database Test, Regression Test, Smoke Test, Sanity Test, Performance Test (Load and Stress), UI Responsive test. Strategize, plan, design, write scripts, execute, monitor, and control automation of regression and performance tests. Plan, execute, monitor, and control defects/bugs management reporting and driving closure. Validate and reproduce production support bugs/incidents. Conduct Incident Trend Analysis, perform RCA, figure out the scope of improvements, decide actionable items, and drive implementation and closure of actionable items. Education & Experience: BE/BTech, ME/MTech (Computer Science), or MCA preferred. 15+ years in software testing (manual & automation) with 5+ years in managing testing projects. Prior experience as QA Manager or Test Architect. Expertise in SDLC, STLC, Agile processes, and performance testing. Proficient in test planning, execution, and various testing types (functional, regression, security, performance, etc.) Skilled in automation and incident trend analysis (RCA). Experience leading teams of 20+ members. Skills & Competencies: Expertise in Data-driven and Keyword-driven Testing Frameworks. Proficient in cross-browser and parallel testing with Selenium WebDriver, Cucumber, Selenium Grid, and similar tools. Strong multitasking abilities and adherence to strict deadlines. Knowledge of Mobility Testing, BDD frameworks, and CI/CD pipelines (preferred). Tools: Selenium, AutoIT, UFT, LoadRunner, JMeter, JIRA, MS Office, Git. Languages: Core Java. Technologies: HTML, XML, VB Script. Databases: MS Access, SQL Server, Oracle, MySQL, MongoDB. Operating Systems: Windows, Ubuntu, Mac OS. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you're a seasoned QA professional with extensive experience in leading quality assurance initiatives, we invite you to apply and be part of our dynamic team! Qualification : BE/BTech, ME/MTech (Computer Science), or MCA preferred.

E-commerce Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, customize, and maintain E-commerce websites and applications for an optimal user experience. Implement and optimize product catalogs, shopping carts, and payment gateways. Integrate third-party APIs (payment processors, shipping providers, CRM, ERP, etc.) to enhance functionality. Ensure website security, performance, and scalability for smooth customer interactions. Develop and maintain responsive and mobile-friendly designs for accessibility across devices. Work with databases to manage product inventories, customer data, and transactions. Troubleshoot, debug, and optimize website speed and functionality to improve overall performance. Skills Required: Proficiency in E-commerce platforms like Shopify, Magento, WooCommerce, OpenCart, or BigCommerce. Strong knowledge of PHP, JavaScript, HTML, CSS, and MySQL for full-stack development. Experience with E-commerce frameworks (e.g., Laravel for custom E-commerce development). Familiarity with CMS platforms (WordPress, Drupal) and headless E-commerce solutions. Experience with RESTful APIs and third-party service integrations for added functionalities. Understanding of Payment Gateways (PayPal, Stripe, Razorpay, etc.) for seamless transactions. Knowledge of SEO, analytics, and digital marketing to enhance the online presence of E-commerce websites. Become a part of our innovative team and help shape the future of online shopping experiences! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Job Title: Shopify Web Developer Location: Indore, India (Onsite) Experience: 2+ Years | Full-Time About the Role We are looking for a skilled Shopify Web Developer with strong expertise in Shopify theme development and customization. You will work closely with our in-house design team to build and optimize eCommerce websites, ensuring seamless user experiences and adherence to industry best practices. Key Responsibilities Act as the Shopify expert, managing all aspects of Shopify platform development and customization. Collaborate effectively with designers to implement front-end and back-end solutions. Customize and create Shopify themes tailored to client needs using the Liquid programming language. Modify existing Shopify templates and develop new themes from scratch. Ensure responsive design implementation across all devices using HTML5, CSS3, JavaScript/jQuery, and Bootstrap. Manage project timelines and communicate progress clearly to stakeholders. Proactively suggest improvements aligned with the latest eCommerce industry standards and trends. Desired Skills & Qualifications Minimum 2 years of hands-on experience with Shopify theme installation, customization, and development. Strong proficiency in Liquid, Shopify s templating language. Solid understanding of HTML5, CSS3, JavaScript/jQuery, Bootstrap, and responsive web design principles. Ability to work independently and collaboratively within a team environment. Excellent communication and time management skills. Self-motivated with a proactive approach to problem-solving and innovation. Immediate joiners preferred. Work on exciting eCommerce projects with a growing SaaS company. Collaborate with a talented and creative team. Opportunity to grow your skills in Shopify and web development technologies. Supportive and inclusive company culture. Apply Today If you are passionate about Shopify development and ready to contribute to dynamic eCommerce solutions, apply now to join our team in Indore!

Senior Shopify Developer Employment Type: Full-time Experience: 6+ years of experience in Shopify Development Job Description: Strong knowledge of the Shopify platform. Expertise in Shopify theme development and customization. Expert-level knowledge of Shopify Liquid templating language. Previous experience working on multiple Shopify projects from mid to high level. Excellent written and verbal communication skills. Proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc.). Expertise in HTML5, CSS3, and JavaScript/ECMAScript 5/6 & jQuery. Thorough understanding of cross-browser compatibility issues. Strong understanding of responsive web design techniques. Understanding of W3C web standards/semantics and accessibility guidelines. Experience in debugging and testing software for cross-browser compatibility. Develop custom Shopify apps and features using Liquid, HTML, CSS, JavaScript, and any backend technology. Experience with third-party integrations and APIs. Experience in theme installation, theme customization, plugin integration, and plugin installation. Experience: 6+ years of experience as a Shopify Developer. Desired Candidate Profile: Education: UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - Computers PG: Any Postgraduate (M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers) - Post Graduation Not Required Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently as well as part of a team. Previous experience working on multiple Shopify projects, preferably mid to high level. A proactive attitude towards learning and keeping up with the latest trends in web development and Shopify. Join our team and work with cutting-edge technology to create customized and high-performing Shopify solutions! Qualification : UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - ComputersPG: Any Postgraduate, Post Graduation Not Required, M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers

PHP Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain PHP-based web applications. Write clean, well-structured, and efficient PHP code for high-performance web apps. Integrate front-end elements with server-side logic. Work with databases like MySQL, PostgreSQL, or MongoDB. Develop and maintain RESTful APIs and web services. Collaborate with designers, front-end developers, and other team members for project success. Ensure security and data protection in web applications. Stay up to date with the latest web development trends and best practices. Skills Required: Strong knowledge of Core PHP and Object-Oriented Programming (OOP) concepts. Experience with PHP frameworks like Laravel, CodeIgniter, or Symfony. Proficiency in HTML, CSS, JavaScript, and AJAX. Familiarity with front-end frameworks like React.js, Vue.js, or Angular (optional but beneficial). Experience in working with MySQL, PostgreSQL, or NoSQL databases. Join our team and become part of a dynamic, innovative environment that builds cutting-edge web solutions! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

iOS Developer Employment Type: Full-time Experience: 2 to 3 years of experience in iOS application development Job Description: We are seeking experienced iOS App Developers with a strong background in Objective C and hands-on experience in building scalable iOS applications. 2 3 years of experience in iOS development. Strong command over Objective C and experience working with Xcode. Should have published at least 5 iOS applications that meet Apple's App Store standards. Proficient in integrating JSON, SQLite, and web services like SOAP, REST, and POST. Sound understanding of OOPs concepts, SDLC, and database management (SQLite, Core Data). Experience with HTML5, CSS3, JavaScript, jQuery, and Ajax for hybrid app integration. Develop both native and hybrid mobile applications for the iOS platform. Implement features such as mobile shopping, payment integration, and security. Desired Candidate Profile: Proficient in Objective C, Xcode, and iOS SDK. Experience with interface builders and creating seamless user experiences. Hands-on knowledge of Google Maps and GPS integration within iOS apps. Experience working with Core Data for persistent storage. Ability to stay up-to-date with the latest iOS releases and development practices. Join our innovative iOS development team and build top-tier mobile applications for a global user base!

Node.js Backend Developer Experience Required: 2-4 years of experience in Node.js Backend Development Technical Skills: Strong knowledge in Node.js for building scalable and high-performance server-side applications. Proficiency in JavaScript and ES6 features for backend development. Experience with RESTful APIs and integrating third-party services for full-stack solutions. Hands-on experience with database management using MongoDB, MySQL, or other relational/noSQL databases. Experience in implementing authentication and authorization mechanisms (JWT, OAuth, etc.). Strong understanding of asynchronous programming, event-driven architecture, and microservices. Familiarity with cloud platforms like AWS, GCP, or Azure for deployment. Experience with unit testing using frameworks like Mocha, Chai, or Jest. Job Responsibilities: Design, develop, and maintain scalable server-side applications using Node.js. Implement RESTful APIs and integrate third-party services. Work with databases like MongoDB, MySQL, or PostgreSQL to store and manage application data. Ensure high performance, scalability, and security for web applications. Collaborate with frontend developers and technical teams to integrate backend functionality with user-facing features. Debug and troubleshoot issues related to backend performance and database operations. Write efficient, reusable, and maintainable code. Participate in code reviews and ensure adherence to best practices and coding standards. Maintain continuous delivery pipelines and ensure deployment processes are optimized. Desired Candidate Profile: Proven experience in Node.js backend development with a strong understanding of asynchronous programming. Experience in building scalable, performant, and secure server-side applications. Proficient in integrating with RESTful APIs and working with databases like MongoDB, MySQL, or PostgreSQL. Hands-on experience with cloud platforms like AWS, GCP, or Azure. Familiarity with unit testing and debugging tools. Experience working with frontend teams to deliver full-stack solutions. Excellent problem-solving and analytical skills with a strong commitment to delivering high-quality code. Strong written and verbal communication skills. Join our team and become a key part of building cutting-edge, scalable applications using Node.js!

React Native Developer Experience Required: 0-2 years of experience in React Native Development Technical Skills: Proficiency in React Native for developing cross-platform mobile applications. Experience in working with JavaScript, TypeScript, and modern React concepts. Strong knowledge of React Native UI components and their integration. Experience with RESTful APIs and integrating them with mobile apps for dynamic content. Familiarity with UI/UX design principles to create user-friendly, responsive mobile apps. Experience with debugging tools like React DevTools, Redux DevTools, and mobile emulators. Good understanding of mobile app lifecycle, optimization, and performance tuning. Familiarity with version control systems like Git for collaboration and code management. Basic knowledge of building and deploying mobile applications to iOS and Android platforms. Experience working with tools like Expo for faster development and testing. Job Responsibilities: Design, develop, and maintain mobile applications using React Native for both iOS and Android platforms. Integrate third-party APIs and services into mobile applications. Collaborate with design teams to implement UI/UX best practices for optimal user experience. Work on mobile app performance optimization to ensure fast load times and smooth interactions. Manage and update mobile app content, ensuring consistent quality and user engagement. Deploy and monitor mobile apps on Google Play Store and Apple App Store. Conduct unit testing, debugging, and troubleshooting to ensure quality code. Collaborate with writers, designers, and technical teams to ensure seamless project delivery. Keep up with the latest trends and best practices in mobile app development and React Native technologies. Desired Candidate Profile: 0-2 years of experience in React Native development. Proficiency in React Native and hands-on experience in building mobile apps for iOS and Android platforms. Strong understanding of JavaScript and TypeScript, including ES6 features and React concepts. Good understanding of UI/UX best practices for mobile applications. Experience integrating RESTful APIs and mobile app features like location services, notifications, etc. Basic knowledge of mobile app deployment on Google Play Store and Apple App Store. Experience with mobile app testing and debugging using tools like React Native Debugger, Expo, and Xcode/Android Studio. Strong problem-solving and troubleshooting abilities, with a keen eye for detail. Effective communication skills to collaborate with cross-functional teams. Join us and help us build innovative mobile apps that deliver excellent user experiences across iOS and Android platforms!

iOS Developer Experience Required: 1-5 years in iOS Development Technical Skills: Proficiency in Objective-C and Swift for iOS development. Experience in developing and maintaining iOS applications using Xcode. Strong knowledge of iOS frameworks such as UIKit, Core Data, Core Animation, and Core Graphics. Understanding of RESTful APIs and how to connect mobile applications with backend services. Hands-on experience with JSON, XML parsing, and data handling on iOS. Experience with UI/UX best practices to create intuitive and visually appealing iOS apps. Familiarity with Git for version control. Knowledge of mobile app deployment and App Store submission processes. Familiarity with app performance optimization techniques and debugging tools. Job Responsibilities: Design and develop iOS applications using Swift and Objective-C. Collaborate with the UI/UX team to create seamless and intuitive mobile user interfaces. Work on integrating third-party APIs and services into the mobile app for enhanced functionality. Ensure optimal performance and smooth operation of the mobile app across different iOS devices. Manage app data efficiently, handling JSON or XML responses, and ensure the integration with back-end services. Write clean, efficient, and maintainable code, while adhering to iOS development standards. Keep up with the latest iOS development trends and technologies to continuously improve app performance. Test and debug applications to ensure high quality and consistent performance. Deploy applications to the App Store and maintain the app post-launch with updates and bug fixes. Desired Candidate Profile: 1-5 years of experience in iOS development with a strong knowledge of Swift and Objective-C. Experience working with iOS frameworks such as UIKit, Core Data, Core Animation, etc. Hands-on experience with RESTful APIs, JSON and app data management on iOS. Proven ability to design and develop apps with excellent UI/UX and user-centric designs. Experience with Git version control for team-based collaboration. Strong problem-solving skills and the ability to optimize app performance. Familiarity with the App Store submission and approval processes. Excellent communication skills for collaboration with cross-functional teams. If you re passionate about developing high-quality iOS applications and want to be part of an innovative team, apply now!

Android Developer Experience Required: 1-5 years in Android Development Technical Skills: Proficiency in Java and Kotlin for Android development. Experience in developing and maintaining Android applications using Android Studio. Solid understanding of Android frameworks like Android SDK, Android UI design principles, and material design. Hands-on experience with RESTful APIs and integrating third-party libraries in Android apps. Strong knowledge of app data management, JSON parsing, and XML parsing on Android platforms. Familiarity with Android app debugging and performance optimization techniques. Experience with version control tools, primarily Git. Knowledge of building applications with MVVM architecture for better scalability and maintainability. Experience in integrating payment gateways and working on mobile security features is a plus. Familiarity with Google s Play Store submission process and app maintenance post-launch. Job Responsibilities: Design, develop, and maintain high-quality Android applications. Collaborate with the UI/UX team to create smooth, intuitive, and visually appealing user interfaces. Work on integrating third-party APIs, services, and SDKs into the Android app for enhanced functionality. Ensure seamless interaction of app with backend services through RESTful APIs. Optimize app performance and ensure smooth user experiences on multiple Android devices and versions. Write clean, efficient, and maintainable code, following Android development standards. Test and debug applications to ensure the app meets the highest quality standards. Deploy applications on the Google Play Store and handle any post-launch maintenance, updates, and bug fixes. Ensure that Android apps are secure, fast, and reliable while following best practices in mobile development. Desired Candidate Profile: 1-5 years of experience in Android development using Java and Kotlin. Hands-on experience with Android Studio and Android SDK. Solid understanding of Android UI/UX design principles and material design concepts. Experience with RESTful APIs, JSON, XML parsing, and data management on Android. Experience in integrating third-party libraries, SDKs, and services into Android applications. Familiarity with version control systems like Git for collaborative development. Understanding of MVVM architecture for app scalability and maintenance. Knowledge of app optimization techniques and debugging tools for performance improvement. Experience with Google Play Store deployment and app updates. Strong problem-solving skills and attention to detail. If you are passionate about developing high-quality Android applications and want to be part of a dynamic team, apply now!

Job Description Technical Expertise Hands-on working with complicated customization of the latest versions of Adobe Commerce (Magento) Regular review of codes before it goes for UAT and optimize the system for speed and scalability Identify the production and automation opportunities as per the internal team requirement Stay up to date with the latest Adobe Commerce (Magento) technology Project Delivery Understand the business requirements of clients to design & deliver the best possible solutions to the client Working hands-on on the projects to ensure timely and quality delivery of the projects Guide and train the team to help them execute their projects Identify and implement the process improvements related to effective coding practices Responsible for the flawless delivery of each and every project Team Building & Management Build a high performing team with right technical talent and outstanding project execution skills Get involved in team building by actively participating in hiring, training and people management of team members Requirements Requirement: Min 3.5+ years of experience in Adobe Commerce (Formerly Magento) Experience in developing/editing third-party extensions Extensive experience with PHP and MySQL Experience with JavaScript frameworks such as jQuery Must handle multiple projects simultaneously Developer with strong PHP, Zend, and object-oriented programming experience Good experience of Magento core development (PHP) and Module development which involves database-level operations (Creating new tables in the database and developing Models) Website Development project including both back-end customizing API, plugins, and modules

Position: Software Engineer Job Category: Technical Department: Engineering Job Location: Indore Experience: 5+ years About the Role: India s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion Serosoft is looking for an experienced Software Engineer. The ideal candidate will have 5+ years of relevant experience in Java development and will be responsible for designing, developing, and maintaining high-quality software applications using Java technologies. You will collaborate with cross-functional teams, including product managers, designers, and other software engineers, to deliver innovative and scalable solutions. Key Responsibilities: 5 years of experience in application support (L3-support) of Java/J2EE applications and should have worked in REST API, JMS, etc. 2+ years of team-leading experience in production support of Java/J2EE applications. MUST have a production support attitude and aptitude. MUST have efficient troubleshooting aptitude and experience. MUST have experience working under high-pressure situations to strictly meet SLA. MUST have fixed code in application for resolving support tickets. Writing the code by strictly following the Coding Standards. Troubleshooting and resolving production support tickets and meeting SLA strictly. Must have worked on projects/products with Spring and Hibernate framework. Strong design, object-oriented, and core Java skills. Troubleshoot and resolve software defects and issues, ensuring timely resolution. Collaborate with team members to continuously improve software development processes and practices. Contribute to the documentation of software designs, technical specifications, and user guides. Provide technical support and guidance to other team members when required. Education & Experience: Bachelor s degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered. Minimum of 5 years of experience in Java Development. Skills: Solid understanding of object-oriented programming principles and design patterns. Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate, Spring MVC, Spring Boot). Strong knowledge of Rest API, JMS, etc. Experience with web application development using Java-based frameworks (e.g., Spring MVC, Java Servlets, JSP). Proficiency in database concepts and MySQL. Experience with version control systems (e.g., Git) and build tools (e.g., Maven, Gradle). Knowledge of software development methodologies and practices (e.g., Agile, Scrum). Strong communication and collaboration abilities, with the ability to work effectively in a team environment. Knowledge of cloud computing platforms (e.g., AWS, Azure) and related services will be an added advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it!

Job Title: Java Developer As a Java Developer, you will be designing and developing solutions using a wide range of technologies. You will work closely with product teams and other engineers to ideate and design the best experience for our customers. You will have a passion to improve the software craftsmanship and constantly strive to raise the bar for the team. Job Responsibilities: High-level knowledge of the Spring Boot framework. Able to understand complex relations in JPA/Hibernate. Good understanding of NoSQL Databases (MongoDB/DynamoDB). Understanding of event-driven design. Connecting microservices to interact with databases. Excellent verbal and written communication skills. Ability to collaborate and work effectively in a team. Working in an agile environment that is challenging and constantly evolving. Able to work on microservices and good understanding of Docker. Technology Stack: Core Java, Java 8, Data Structures Spring, Spring Boot, JPA/Hibernate Web Services REST, SOAP/XML Microservices-based architecture Database knowledge PostgreSQL, MySQL, Oracle preferred Excellent verbal and written communication skills

Job Title: Front-end Developer We are looking for a Front-end Developer. The primary focus will be on developing user interface components and implementing them following well-known workflows. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality are important. Skills & Qualifications Required: Any Graduation / Post Graduation degree. Strong design and analytical skills with a good understanding of design patterns and principles. Very strong communication skills. Strong aptitude skills, knowledge of the latest technologies, and eagerness to learn new technologies. Ability to work independently and as a team member. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. Thorough understanding of React.js/Angular/Vue.js and their core principles. Experience with data structure libraries (e.g., Immutable.js). Familiarity with RESTful APIs. Knowledge of modern authorization mechanisms, such as JSON Web Token. Job Responsibilities: Developing new user-facing features using React.js. Building reusable components and front-end libraries for future use. Translating designs and wireframes into high-quality code. Optimizing components for maximum performance across a vast array of web-capable devices and browsers. Documenting software design and code. Defining objectives by analyzing user requirements, envisioning system features and functionality, determining design methodologies and toolsets. Designing and conducting unit tests. Supporting users by developing documentation and assistance tools. Learning and understanding new technologies and current trends to support product improvements. Qualification : Any Graduation / Post Graduation degree.

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company delivering enterprise-grade IT and product engineering services to organizations of all sizes. At Systango, we foster a culture of efficiency, using best-in-class technologies to deliver high-quality solutions rapidly, complemented by world-class support to address critical business challenges. We harness the power of Gen AI, AI/Machine Learning, and Blockchain to drive the next wave of digital transformation for traditional businesses. Our highly skilled team excels in web and enterprise development, mobile applications, QA, and DevOps. Clients such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to rely on us to elevate their digital capabilities and build disruptive innovations. At Systango, we believe in making the impossible possible and we deliver on that promise. About the Role: We are seeking a skilled Project Manager to oversee and manage our company s ongoing projects. You will collaborate closely with your team to ensure all project requirements, deadlines, and schedules are met. The ideal candidate will have proven project management experience and a demonstrated ability to lead diverse project teams, driving them to success. Roles & Responsibilities: Coordinate internal resources and client teams to ensure seamless execution of projects. Deliver all projects on time, within scope, and within budget, utilizing Agile methodology. Define project scope and objectives, involving all relevant stakeholders while ensuring technical feasibility. Ensure proper resource availability and allocation by forecasting needs effectively. Develop a comprehensive project plan to monitor and track progress. Manage changes to project scope, schedule, and costs, employing appropriate verification techniques. Measure project performance using suitable tools and techniques. Report and escalate issues to management when necessary. Successfully manage relationships with clients and all key stakeholders. Perform risk management to minimize potential project risks. Create and maintain detailed project documentation. Monitor and track project costs to ensure alignment with the allocated budget. Job Requirements: 6+ years of proven project management experience. Exceptional client-facing and internal communication skills. Strong written and verbal communication capabilities. Excellent organizational skills with keen attention to detail and the ability to multitask. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

Job Summary: We are looking for a highly skilled Director of Engineering to lead our engineering teams and shape the technical strategy at Systango. As a key leader in the organization, you will be responsible for overseeing engineering efforts, guiding technical direction, and ensuring the successful delivery of scalable and high-quality software solutions. This role requires significant leadership experience in engineering, expertise in solutioning, and a passion for client engagement. You will work cross-functionally with product management, front-end development, DevOps, and sales teams to deliver on our technical vision and drive company growth. Key Responsibilities: Leadership and Team Management: Lead and Manage Engineering Teams: Oversee, mentor, and guide a large engineering team, ensuring the necessary resources, support, and professional development for team success. Recruitment and Talent Development: Attract, hire, and retain top-tier engineering talent while fostering a culture of continuous learning and growth. Performance Management: Set clear performance goals, conduct performance reviews, and provide regular feedback to drive individual and team success. Cross-functional Collaboration: Collaborate with other engineering leaders, product managers, and stakeholders to align technical initiatives with business goals. Technical Strategy and Execution: Technical Leadership: Define and drive the company s technical vision, ensuring software solutions are scalable, reliable, and high-performing. Architecture Oversight: Provide guidance on software architecture, ensuring the adoption of best practices and industry standards in system design and implementation. Code Quality and Best Practices: Establish and enforce coding standards and best practices across all engineering teams to maintain high-quality outputs. Innovation and R&D: Encourage innovation and research into emerging technologies and methodologies to enhance Systango s capabilities. Project Management and Delivery: Project Planning: Work closely with project managers and product owners to define project scope, timelines, and resource allocation. Delivery Excellence: Ensure on-time, high-quality delivery of software solutions, managing risks and resolving any issues during development. Client Engagement and Relationship Management: Engage directly with clients to understand their technical needs, propose solutions, and manage expectations. Operational Excellence: Process Improvement: Identify areas to optimize engineering processes, boost efficiency, and improve development quality. Budget Management: Develop and oversee the engineering budget, ensuring resource allocation aligns with company financial goals and objectives. Required Qualifications: Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Experience: 10+ years of experience in software engineering with a strong focus on backend development. 5+ years in an architecture role, leading large engineering teams in a fast-paced environment. Proven experience in client engagement and solution design. Technical Expertise: Strong proficiency in one or more technologies (e.g., Java, Python, Node.js, ReactJS) and experience with one or more cloud platforms (e.g., AWS, Azure, Google Cloud). Expertise in software architecture, microservices, API design, and database management. Experience with DevOps practices, CI/CD pipelines, and infrastructure as code. Leadership Skills: Proven ability to lead, mentor, and develop engineering teams. Strong decision-making capabilities and the ability to influence technical direction across all levels of the organization. Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders. Experience in client-facing roles and delivering technical presentations. Preferred Qualifications: Experience in the IT services industry, working with global clients across multiple sectors. Knowledge of front-end technologies and how they integrate with backend systems. Relevant certifications (e.g., AWS Certified Solutions Architect, PMP) are a plus. Be a part of a growing and innovative company that is shaping the future of digital engineering. Work alongside talented professionals and collaborate with top-tier clients. Opportunity to influence the technical direction of a forward-thinking organization and make a lasting impact. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.