Customer Centric Design Jobs in Cochin

SEO, Digital Marketing Manager Experience: 3+ years Job Overview We are looking for a talented and results-driven SEO, Digital Marketing Manager to join our team. The ideal candidate will have more than 3 years of experience in digital marketing with a strong focus on SEO and SEM strategies. This role will require the planning, execution, and optimization of digital marketing campaigns across various platforms to drive online traffic, improve conversion rates, and ultimately contribute to the growth of our brand. Key Responsibilities Plan and execute all digital marketing strategies including SEO/SEM, marketing database, email, social media, and display advertising campaigns. Design, build, and maintain a strong social media presence to engage with the target audience. Measure and report the performance of all digital marketing campaigns and assess them against goals (ROI and KPIs). Identify trends and insights, optimizing spend and performance based on the data gathered. Brainstorm and implement creative growth strategies for increasing brand visibility and online traffic. Plan, execute, and measure experiments and conversion tests to improve user engagement. Collaborate with internal teams to create optimized landing pages that improve user experience and conversion rates. Use strong analytical skills to evaluate end-to-end customer experience across multiple channels and touchpoints. Instrument conversion points and optimize user funnels to maximize conversions. Collaborate with agencies and other vendor partners to enhance marketing efforts. Evaluate emerging technologies and provide thought leadership for their adoption when appropriate. Required Skills Excellent communication skills with the ability to present complex data in an understandable and actionable format. Strong creative and strategic thinking abilities with a knack for solving problems effectively. Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities. 3+ years of experience in digital marketing with a focus on SEO and SEM. Expertise in all aspects of SEO (on-page, off-page, and technical SEO). In-depth knowledge of search engine algorithms, ranking factors, and SEO tools. Stay updated with the latest trends, tools, and best practices in SEO. Open to working from our Kochi office. At our company, we encourage a collaborative, innovative work culture where your ideas and contributions matter. As a part of our marketing team, you'll have the opportunity to shape the future of our digital marketing efforts and help elevate our brand's online presence. If you're passionate about SEO and digital marketing, this is your chance to make a significant impact! Location Open to working from our Cochin office.

Senior UX Analyst Location: Cochin Experience: 2-5 Years Employment Type: Full-time About Fingent At Fingent, we believe in the power of technology to positively impact lives those who use it, build it, and the society around it. Our mission is to create beautiful, usable, and compelling software that solves complex business challenges. We nurture a team of passionate professionals who excel in bringing out the best in themselves, their peers, and their clients. Role Overview We are seeking a Senior UX Analyst who will be responsible for understanding user needs and creating compelling, intuitive designs for digital products. You will play a key role in driving user-centered design decisions, creating user personas, user journeys, and collaborating closely with developers and other team members to deliver exceptional experiences. Roles & Responsibilities User Research: Conduct user interviews and research to understand pain points, needs, and opportunities for improvement. User-Centered Design: Work on sitemaps, user journeys, and workflows, translating research insights into actionable design ideas for new products and features. Wireframing & Prototyping: Develop wireframes, sketches, and interactive prototypes to assess the feasibility of design concepts quickly. Customer Experience Advocacy: Serve as the voice of the customer, advocating for their experience when making design decisions. Cross-functional Collaboration: Work closely with designers, developers, and other functional specialists to create detailed deliverables, ensuring design decisions align with the technical and business goals. Skills & Qualifications User-Centered Design Expertise: Knowledge and application of design thinking principles and the ability to empathize with end users. Research Skills: Proficient in conducting user research through interviews and workshops with end users and business stakeholders. Prototyping & Wireframing: Experience in preparing sitemaps, customer journey maps, wireframes, and prototypes for both web and mobile applications. Communication: Ability to explain complex design concepts clearly to stakeholders, clients, and cross-functional teams, and advocate for user needs. Visual Design Skills: A strong sense of visual design, with an ability to create appealing and functional user interfaces. Tools & Software: Expertise in standard UX design software such as Figma, Adobe XD, Sketch, etc. Strong Analytical Skills: Ability to interpret user data and translate it into actionable design improvements. Communication Skills: Excellent written and verbal communication skills in English. Project Management: Understanding of common software project management and development practices. Good to Have A strong portfolio demonstrating your UX research and design capabilities. Experience with AR/VR design is a plus. By joining Fingent, you ll be a part of a dynamic team that values creativity, innovation, and user-centered design. You will have the opportunity to work on impactful projects, shaping the future of user experience for our clients. As part of our team, you ll be able to grow your skills, contribute to exciting challenges, and be a key player in our mission to deliver exceptional software solutions.

Digital Marketing Intern Location: Cochin, India Duration: 3-month Internship Job Summary: We invite aspiring individuals to join our team as Digital Marketing Interns for a comprehensive 3-month internship program. This is a fantastic opportunity to gain hands-on experience in the dynamic field of digital marketing. As an intern, you will collaborate with seasoned professionals on various projects, exposing you to social media campaigns, email marketing, search engine optimization (SEO), web development, and more. We are looking for current bachelor s degree students with a fundamental grasp of digital marketing principles, graphic design skills, and a passion for the industry. Duties & Responsibilities: As a Digital Marketing Intern, your responsibilities will include but are not limited to: Assisting with Social Media Campaigns: Helping to design, schedule, and analyze social media posts across various platforms. Supporting Email Marketing Initiatives: Contributing to the creation and execution of email campaigns. Contributing to SEO Efforts: Assisting with on-page and off-page SEO strategies, tracking keyword rankings, and making recommendations for improvements. Assisting with Web Development Projects: Helping to support ongoing website projects, ensuring content is optimized and up-to-date. Content Creation: Producing and proofreading website content, blog posts, and marketing materials. Data Collection & Reporting: Collecting data from marketing campaigns and generating reports to analyze their effectiveness. Database Management: Updating and managing the company s CRM and customer database. Designing Sales Materials: Assisting in the design and production of sales presentations, brochures, and other materials. Administrative Support: Completing other administrative tasks as required by the team. Skills and Qualifications: Education: Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus). Technical Skills: Experience using Adobe Photoshop and other content creation tools. Proficiency with word processing, spreadsheet, and presentation software (e.g., Microsoft Office). Familiarity with CRM tools, online analytics, and Google AdWords. Core Competencies: Strong computer and technical skills. Excellent verbal and written communication skills. Solid understanding of various marketing techniques and digital marketing principles. A strong desire to learn and a professional drive to grow in the digital marketing space. Passion for the digital marketing industry and its best practices. Compensation and Career Opportunities: While this internship offers invaluable learning experiences, please note that it is an unpaid position. However, we offer an exciting opportunity to develop your skills in a professional environment. At the successful completion of the internship, outstanding interns may be considered for permanent positions within the company, with compensation aligned with company policies and reflective of their exceptional performance. We believe that for the right resources, salary is not a constraint. Terms & Conditions: Training Evaluation: In the event that a candidate's performance is deemed unsatisfactory during the internship period, their training will be discontinued. Qualification : Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus).

Product Designer About the Role Our Design Studio is looking for a Product Designer to join our team. In this role, you will collaborate closely with product managers and stakeholders, solving complex problems and creating innovative design solutions that provide exceptional user experiences for millions of users. You ll be at the heart of designing products that are impactful, user-centered, and scalable. What You Will Do Work with product managers and stakeholders to understand the product vision and features. Conduct user research to understand behaviors, pain points, attitudes, and expectations. Design wireframes, mock-ups, and prototypes for products or features. Articulate the rationale for design decisions to stakeholders clearly and effectively. Iterate rapidly, presenting multiple solutions to meet user needs and business goals. Collaborate closely with UI engineers to ensure design specifications are accurately implemented. Stay informed about the product market and competitors, ensuring designs are relevant and competitive. What Makes You a Great Fit Enthusiastic and passionate about design, usability, and design trends. Empathetic toward colleagues and customers, understanding their needs and challenges. Strong understanding of design trends and a desire to experiment with novel ideas. Experience with visual hierarchy and information architecture. High attention to detail and methodical in solving design problems. Deep knowledge of design fundamentals and principles. Proficiency in tools such as Figma. Ability to learn quickly and thrive in a fast-paced startup environment. Excellent communication skills, capable of presenting and explaining your designs clearly. Competitive salary and benefits package. Opportunity to work in a dynamic, creative, and collaborative environment. Exposure to working on impactful products used by millions of users. A culture that values design excellence and continuous learning.

Motion Graphics Designer About the Role We are looking for an inspired and enthusiastic Motion Graphics Designer to join our design team and create engaging assets for use across various platforms, including digital products, social media, and marketing materials. The ideal candidate should have a passion for visual storytelling and the ability to collaborate with product designers to deliver high-quality, impactful designs. Excellent communication skills and a keen sense of creativity are essential. What Makes You a Great Fit Proficiency in Adobe Premiere Pro, After Effects, Blender, Cinema 4D, or any other 2D/3D software. Good knowledge of Adobe Illustrator and Adobe Photoshop. Knowledge in design thinking, storyboarding, video editing, voice synchronization, motion graphics, and accessibility. Excellent communication skills and the ability to collaborate effectively with stakeholders. A clear sense of taste in visual design and an eye for aesthetics. Ability to thrive in a fast-paced startup environment and take ownership of projects. What You Will Do Conceptualize and create motion graphics for a variety of projects, including videos, films, websites, social media, and mobile applications. Collaborate with product teams to understand project goals, target audience, and requirements in order to create micro-animations and dynamic interactions that enhance the user experience. Design and develop storyboards, animatics, and other visual representations to communicate design ideas. Create animations, GIFs, visual effects, and other motion graphics using various software tools such as Adobe After Effects, Maya, Blender, Cinema 4D, and more. Edit and enhance video and audio footage to create cohesive, engaging content that resonates with the target audience. Create marketing videos that align with brand messaging. Stay up-to-date with the latest design and technology trends to ensure the final product is innovative and cutting-edge. Manage multiple projects and deadlines, ensuring that each project is completed on time and within budget. Present designs and concepts to clients and stakeholders, incorporating feedback to refine the final product. Deliver brand graphics to support a smooth customer experience. Work independently or as part of a team to prioritize workload and adapt to changing project scopes and requirements. Collaborate with the marketing team to provide design support for events, conferences, and other marketing initiatives. Good to Have Illustration, sketching, photography, and visual design skills. Competitive salary and benefits package. Opportunities to work on a wide range of creative projects. A collaborative and dynamic work environment.

Product Manager About the Role We are looking for a passionate Product Manager who thrives in building products that customers love. You will join a young and fast-paced environment and work with cross-functional teams to design, build, and roll-out innovative products. This role offers the opportunity to lead products through their entire lifecycle and drive the future of product development. What You Will Do Manage the entire product lifecycle from concept to design, sample production, testing, forecasting, and product end-of-life. Drive product lifecycle processes including product research, market analysis, competitive analysis, planning, positioning, roadmap development, and product launch. Achieve growth objectives by managing market share, revenue, profit, and ROI for various business channels and key customers. Conduct research and strategic planning to develop and implement actionable product strategies. Define and communicate the long-term product vision and strategy to all stakeholders. Appraise new product ideas and develop go-to-market strategies. Scope and prioritize product activities based on business and customer impact. Analyze consumer needs and current market trends, and assess potential partnerships from an ROI perspective. Contribute to team effort by accomplishing related tasks and collaborating across functions. Collaborate with cross-functional teams (UX/UI, engineering, stakeholders) to quickly deliver products with optimal resources and fast time-to-market. Identify product gaps and generate ideas to improve customer experience. Translate business strategy into product strategy, then break it down into detailed requirements and prototypes. Execute the product strategy by defining priorities, setting goals, and tracking progress. What Makes You a Great Fit Skills: Product Management, People Management, Customer Understanding, Product Development, Requirements Analysis, Pricing, Sales Planning, Competitive Analysis, Inventory Control, Financial Planning, and Strategy. Team player with strong leadership, communication, and people management skills. Experience in product management or as an associate product manager (Software Engineers/Business Analysts interested in transitioning to product management are encouraged to apply). Proven experience in delivering product marketing strategies and managing products throughout their lifecycle. Excellent writing and editing skills with strong presentation and public speaking abilities. Skilled at working effectively with cross-functional teams. Competitive compensation packages. Opportunities for professional growth and career development. A dynamic, fast-paced work environment with collaborative teams.

Introduction A career in IBM Software means you'll be part of a team that transforms our customer s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive Your role and responsibilities We're looking for a UX Designer who can bring some serious (and fun) design chops to our team of veteran product designers. As a User Experience Designer at IBM, you will create human-centered experiences by designing the structural and informational foundation for products, and systems. You will facilitate the delivery of all elements, interactions, and decisions that add value to the user experience of IBM products. You ll join IBM Studios Kochi, where we work in a hybrid environment and spend 3 days per week in office to collaborate, learn from each other, and build our design community. Join IBM's worldwide design organization for AI Applications, where our mission is to empower users to do their best work through intuitive and visually engaging interfaces. As a Designer, you'll play a crucial role in creating end-to-end customer experiences for AI-enabled solutions that help businesses make informed, data-driven decisions. Responsibilities: Translate Insights into Designs: Convert actionable insights from the design research team into low and high-fidelity mock-ups, patterns, prototypes, and development-ready specifications. Create Visual Assets: Develop high-fidelity mock-ups, graphics, design patterns, prototypes, and demos to enhance user interfaces. Collaborative Development: Work closely with design team members and developers to build, update, and modernize software product user interfaces using agile methodologies. Scenario Design: Design business process scenarios and flows for user interfaces and demonstrations. Feedback Loop: Share work-in-progress designs and actively engage in giving and receiving constructive critique. Business Context: Understand business problems across our customer base to provide context for deliverables. Cross-Team Collaboration: Collaborate with various stakeholders such as design researchers, content designers, developers, product owners, etc., across worldwide teams. Design Thinking Workshops: Plan, lead, and moderate virtual and in-person design thinking workshops. A portfolio of work samples that demonstrate an understanding of user-centered design, interaction design, visualizations of complex experiences such as flows, scenarios, personas, etc. (any fidelity) and demonstration of delivering exceptional user-centered outcomes to market Mastery of design and prototyping tools such as Figma Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2+ years of experience. Strategic thinking with ability to untangle complex information and share it across teams in a digestible format, aligning design goals with business goals A drive to embrace technical domains and explain the problem space Solid understanding of fundamental design principles (typography, layout, grid systems, hierarchy, color, composition) Experience in leading agile practices, design thinking and influencing projects through human-centered design principles Excellent communication and storytelling skills in English Ability to work from the office in Kochi 3 days per week

Responsibilities About our Client: We are the manufacturer of the successful ERP system for over 30 years, which enjoys an excellent reputation throughout Germany. Main role: You design reports for our customers in collaboration with our German team. You develop formulas and functions in Visual Basic to depict complex issues. You work closely with our support and manage new customer projects together with consulting. You take on the recording, specification and documentation of customer requirements. Supporting role: Manual tests in our ERP system. Test creation with Ranorex. Desired Candidate Profile You have several years of experience in dealing with ERP systems. You have previous knowledge of common report and form designers such as Sharpshooter, Crystal Reports or List&Label. Ideally, you have basic experience in SQL and relational databases. Initial experience in manual testing and test management. Initial experience in the area of test automation; ideally with Ranorex. You are familiar with Microsoft Office products (Word, Excel, Outlook). You have organizational, conceptual and analytical skills. You round off your profile with your very good written and spoken English skills.

Responsibilities About Client: We are an innovative recruiting tool that enables users to register and book job postings on various job platforms. With a range of additional features, including the easy booking of social media advertising, we offer our clients the best solutions in talent acquisition.As we enter an exciting phase of product development, we are seeking an experienced Expert for Paid Ads on META to strengthen our team and significantly contribute to the growth of our company. Your Responsibilities: Develop and Implement Paid Advertising Strategies on META platforms (Facebook and Instagram) to enhance our brand presence and effectively engage potential customers. Campaign Management: Plan, create, and optimize advertising campaigns, including the selection of appropriate ad placements and target audiences. Manage Creatives: Identify and develop effective creatives in collaboration with the design team; regularly update and refresh them to ensure campaign effectiveness. Campaign Optimization: Continuously monitor campaign performance and implement optimization measures to improve conversion rates. Understanding of the Conversion API: Implement and utilize the Conversion API to enhance tracking and data quality. Tracking and Analysis: Take full responsibility for tracking campaign data and results; use analytical tools to make informed decisions. Internal and External Campaign Management: Lead internal campaigns for customer acquisition and support client campaigns to attract applicants. Desired Candidate Profile Experience: Several years of practical experience in paid advertising on META platforms (Facebook and Instagram). Expertise: Deep understanding of current trends and best practices in social media advertising, including knowledge of effective creatives and their life cycles. Technical Know-How: Familiarity with the Conversion API and advanced tracking methods. Analytical Skills: Ability to interpret campaign data and derive optimization strategies. Creativity: A knack for creating engaging and effective advertising materials; ability to develop ideas collaboratively with creative teams. Strategic Thinking: Competence in planning and executing campaigns to achieve specific business objectives.

Role Purpose: The purpose of this role is to design the organization s computer and network security infrastructure, ensuring the protection of systems and sensitive information from cyber threats. Key Responsibilities: 1. Cyber Security Strategy and Architecture: Design and develop enterprise-level cybersecurity strategies and architectures. Evaluate business strategies, conduct security vulnerability assessments, and analyze risks. Identify risks associated with business processes, operations, information security programs, and technology projects. 2. Threat Identification and Mitigation: Identify and communicate current and emerging security threats. Design and implement security architecture elements to mitigate emerging threats. Identify security gaps in existing and proposed architectures and recommend enhancements. 3. Security Design and Compliance: Conduct product fit analysis for end-to-end security, ensuring coverage across architecture aspects like Layered Security, Zoning, Integration, API, Endpoint Security, Data Security, and Compliance. Demonstrate expertise in security assessments against frameworks such as NIST, SANS, and CIS. Provide support during the deployment, configuration, integration, and administration of security technologies. Apply ITIL processes such as incident management, configuration management, change management, and problem management. 4. Disaster Recovery and Solution Provision: Assist in disaster recovery during security breaches, attacks, or unauthorized activities. Provide solutions for RFPs received from clients and ensure design assurance. Develop strategies to manage cyber risk security solutions, aligning with business objectives. 5. Technical Leadership and Solution Design: Lead the design, development, and implementation of custom solutions using modern technology. Analyze current solutions, identify improvements, and propose target state solutions with trade-offs. Articulate architectural targets, recommendations, and reusable patterns. Evaluate and recommend solutions for integration with the technology ecosystem. 6. Industry Trends and IT Needs: Stay informed on industry trends and emerging technologies to support current and future IT needs. 7. Stakeholder Coordination and Audit Assistance: Liaise with stakeholders on cybersecurity issues, providing timely support and future recommendations. Assist in maintaining an information security risk register and support internal and external audits. Ensure the implementation of security best practices to meet business, customer, and regulatory requirements. 8. Training and Awareness: Assist in creating and delivering cybersecurity awareness training for team members and clients. Provide training on issues like spam, malicious emails, and other security concerns. Stakeholder Interaction: Internal Stakeholders: Program Manager/Director: Regular reporting and updates. Infrastructure (CIS team): For infrastructure support. External Stakeholders: Customer: Coordinate for security breaches and resolutions. Competencies: Functional Competencies/Skills Leveraging Technology: Knowledge of current and upcoming security technologies (e.g., Firewalls, IPS, DDoS, SIEM, WAF, Endpoint security), and understanding of compliance regulatory requirements such as PCI DSS, HIPAA, etc. (Expert level). Systems Thinking: Understanding of the interrelatedness and interdependencies within systems, and performing problem-solving in complex environments (Expert level). Leveraging Technology: In-depth mastery of ecosystem technology, commanding expert authority and respect (Master level). Technical Knowledge: Certifications like Certified Information Systems Security Professional (CISSP), Cloud Architect Certification from AWS and Azure, ToGAF, or SABSA certification (Master level). Behavioral Competencies: Effective Communication: Clear communication in both technical and non-technical contexts. Managing Complexity: Ability to handle complex problems and solutions effectively. Client Centricity: Focus on delivering value to clients, understanding their needs. Technology Acumen: Strong understanding of evolving technology trends. Innovation: Continuously seeking new and innovative solutions to security challenges. Problem Solving Approach: Proactive approach to identifying and resolving issues. Collaborative Working: Ability to work with various teams to achieve goals. Execution Excellence: Commitment to high standards in execution and delivery. Performance Metrics: 1. Customer Centricity: Timely resolution of security breaches for end-users and stakeholders. Client satisfaction, educating clients, and suggesting the right controls to improve security. 2. Support Sales Team: Percentage of proposals with a Quality Index greater than 7. Timely support for proposals and identifying opportunities for new business or lead generation. Number of proposals led to drive business outcomes.

Graphic Designer Kochi Location: Kochi, India Experience: 2-3 years Dept: Digital Marketing Who we re looking for: A creative wiz with a killer portfolio who knows their way around Adobe and all things design. If you love crafting eye-catching graphics, editing videos, and bringing motion to life this is your jam. What you ll do: Create stunning illustrations and graphics that pop Work your magic with Adobe Suite + other design tools Design eye-catching motion graphics and edit videos like a pro Keep an eagle eye on details and aesthetics (because looks matter!) Communicate clearly and vibe well with the team Manage your time like a boss and meet deadlines without stress Bonus points if: You ve got a degree in Design, Fine Arts, or something similar You can bring fresh ideas and energy to the table We re all about diversity, creativity, and a chill work environment where your skills can shine. Smash that apply button and let s create something awesome together!

Pre Sales Executive Location: Cochin Experience: 1+ years in B2B sales or lead generation targeting North American markets Job Overview: Join the Pre Sales team as a key player responsible for lead generation, tele-calling, appointment setting, and engaging with prospective clients, primarily in the North American market. This role involves understanding client requirements, building relationships, and scheduling meetings for the sales team to close deals. Key Responsibilities: Generate leads through tele-calling and prospecting potential clients. Verify and qualify leads; scrub lists to maintain accuracy. Interact with assigned leads and build rapport, including overseas clients. Schedule appointments (phone/in-person) based on prospect interest and requirements. Understand client software/application needs and effectively communicate the company s value proposition. Upsell products or services to existing clients. Maintain detailed weekly reports on prospects, appointments, and schedules, possibly using CRM tools. Qualifications & Skills: 1+ years experience in B2B sales, telemarketing, or pre-sales with exposure to the North American market. Experience in lead pre-qualification and list management. Strong interpersonal and communication skills; neutral English accent essential. Proficient computer skills and quick learner. Organized, detail-oriented, and motivated with a strong work ethic. Educational background: BBA, Degree in Literature, or Communicative English. Qualification : Educational background: BBA, Degree in Literature, or Communicative English.

Market Research Executive Location: Cochin Role Overview: As a Market Research Executive, you will focus on generating and validating high-quality leads through various online channels, contributing to building a strong sales pipeline. You will also be involved in activities that enhance lead quality and support business growth. Key Responsibilities: Generate quality leads using online tools and platforms. Validate leads against predefined quality parameters. Manage and maintain the sales pipeline. Perform miscellaneous tasks that contribute to creating valuable leads. Required Skills & Qualifications: Graduate in any discipline. Tech-savvy with strong internet research skills. Comfortable using social media platforms, apps, and MS Office. Self-motivated and enthusiastic about working in an entrepreneurial environment. Qualification : Graduate in any discipline.

Android Developer Location: Cochin Experience: 1+ year Qualification: BE/BTech in Computer Science or related field Role Overview: We are looking for passionate Android Developers eager to join a dynamic team focused on designing and building the next generation of mobile applications. If you're excited about mobile tech and eager to create innovative solutions, this is the place for you. Key Responsibilities: Participate in all phases of the software development lifecycle: design, develop, test, and deploy. Write clean, efficient, and well-documented code. Troubleshoot and debug applications to optimize performance. Develop product architecture, test cases, and conduct peer code reviews. Work with hardware and software integration to support applications. Required Skills & Qualifications: Proficiency in Android SDK and development tools. Strong experience with RESTful APIs and JSON data handling. Familiarity with third-party libraries, APIs, and cloud messaging (e.g., Firebase). Knowledge of Android UI/UX patterns, design principles, and architecture components. Experience with mobile app lifecycle and publishing at least one Android app. Solid understanding of emerging mobile trends and best practices. Qualification : BE/BTech in Computer Science or related field

Job Title: BIM Coordinator Architecture / Interior Design (ID) Job Type: Full-Time Experience: 6+ Years in BIM Modeling (5+ Years Gulf Project Experience Preferred) Location: Cochin Position Overview We are seeking an experienced BIM Coordinator specializing in Architecture and Interior Design (ID) with extensive expertise in BIM modeling and coordination. The ideal candidate will have strong Gulf project exposure and proficient skills in AutoCAD, Revit, Navisworks, and BIM 360. This role involves managing BIM workflows, ensuring collaboration across teams, and delivering high-quality project outcomes. Key Responsibilities Coordinate the development and management of Architectural and Interior Design BIM models in line with project requirements. Lead the BIM process for Architecture and ID projects, promoting effective communication and collaboration among multidisciplinary teams. Perform clash detection and coordination using Navisworks, identifying and resolving design conflicts to optimize project delivery. Provide technical guidance and support to junior BIM team members, fostering skill development and productivity. Maintain and improve BIM modeling standards by proposing innovative solutions and best practices. Identify and proactively address potential project issues, contributing to successful project completion within scope, schedule, and budget. Participate in strategic planning and decision-making by offering BIM insights and recommendations. Document and organize project files meticulously for transparency and future reference. Collaborate closely with project managers and stakeholders to ensure timely and cost-effective project delivery. Qualifications & Skills Bachelor s degree in Architecture or related field preferred. Minimum 6 years of experience in BIM modeling with at least 5 years working on Gulf projects. Expertise in AutoCAD, Revit, Navisworks, and BIM 360 platforms. Excellent communication, interpersonal, and teamwork skills. Strong organizational abilities and attention to detail. Proven ability to lead BIM coordination efforts and mentor junior team members. Work on high-profile architectural and interior design projects with international exposure. Engage in a dynamic, collaborative work environment based in Cochin. Competitive compensation and opportunities for professional growth. If you have a passion for BIM coordination and want to lead innovative architectural and interior design projects, apply now! Qualification : Bachelors degree in Architecture or related field preferred.

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.

Job Description About BSM: The BSM team includes over 20,000 seafarers and 2,000 shore-based staff in over 30 locations and across the oceans. Together we move a fleet of 650 vessels responsibly while protecting our people, our fleet and the environment. As a multinational, family-owned business, we celebrate a culture of togetherness. Caring for and learning from each other is at the base of our success. Our superpower is our diversity. The wealth of more than 80 nationalities and diverse expert knowledge boosts our capacity to innovate and take industry standards to the next level. As a family-owned business, we value a culture of caring for one another. Our strength is our diversity, with over 80 nationalities in our company. Join BSM today as we continue shaping the future of shipping while enabling international commerce for millions worldwide. Job Objective: To enhance the overall performance of the BSM Group of companies by providing relevant and applicable on board training for seagoing staff and ensuring the results of such training meet and exceed the group and customer s requirements in a quality-controlled environment. In addition, supports MTC with regular feedback from visits and classroom training when not on board a vessel. Requirements Work Experience: Minimum 5 years of recent sailing experience in the capacity of Master or CE, preferably in a range of vessels. Minimum Qualifications: IMO Model Course 6.09 Training course for instructors, or equivalent IMO Model Course 6.10 Train the simulator trainer and assessor (applicable to MTC periods) IMO Model Course 1.30 On Board Assessment MRM Facilitator Swedish Club Academy (where delivered) Internal Auditor s course - ISO 9001 and ISO 14001 In-house Qualifications: On Board Trainer and Assessor CBT (Videotel) On Board Training by Design (Videotel) Leadership and Management CBT (Videotel) Training, Mentoring and Assessment on Board (Videotel) Job-Specific Skill Requirements: A thorough knowledge of current and impending maritime legislation A thorough knowledge of maritime training and development needs An understanding of Andragogy (adult learning theory) A comprehensive understanding of evaluation and assessment techniques A thorough working knowledge and understanding of STCW as amended A thorough understanding of MLC 2006 as amended Knowledge of current and emerging trends and concepts in training Good communication and presentation skills Fluency in English PC / Microsoft Office literate (particularly Word, Excel and PowerPoint) A thorough working knowledge of the PAL system Benefits Why you should join us! Career development opportunities Technical and soft skills training Comprehensive health insurance coverage Annual performance bonus Diverse workforce Flexible work opportunities Be a part of the ever-growing Schulte group family

As a Lead Generation Specialist, you will play a key role in building a strong sales pipeline by generating high-quality leads using various online methods. You will validate the leads based on predefined quality parameters and ensure the generated leads are valuable for the business. This is a hands-on role, involving a mix of lead generation, validation, and management, along with other miscellaneous activities aimed at creating high-quality prospects for the sales team. Key Responsibilities: Lead Generation: Use different online platforms and tools to identify and generate leads. Focus on building a strong sales pipeline by targeting potential customers. Lead Validation: Ensure that leads meet the defined quality criteria and match business requirements. Lead Management: Manage the leads and ensure they are organized and tracked efficiently. Miscellaneous Activities: Engage in other activities aimed at creating valuable leads, contributing to the overall sales efforts. Skills & Qualifications Required: Education: A graduate in any discipline. Tech-Savvy: Comfortable using the internet, exploring new social platforms, apps, and proficient in MS Office. Self-Starter: Motivated to work independently and thrive in an entrepreneurial setup. Qualification : Should be a graduate(any discipline).

Role Purpose: The purpose of this role is to bridge the gap between business and technology, providing solutions that meet client needs by leveraging both technical and functional expertise. Key Responsibilities: 1. Bridging Technology and Business: Serve as a techno-functional expert, acting as the liaison between project and support teams. Ensure seamless communication and collaboration to deliver effective solutions. 2. New Business Implementation: Drive the end-to-end process for new business implementation projects, from requirement management to integration, configuration, and production deployment. Assess the feasibility of new change requirements and provide clients with optimal solutions and clear timelines. 3. Solution Support: Provide support for all new business implementations by building systems from the ground up. Offer techno-functional guidance throughout the architectural design, coding, testing, and implementation phases. 4. ERP System Implementation: Understand both functional and technical designs to ensure the successful deployment of ERP solutions. Customize, extend, modify, and integrate existing products using coding, testing, and production techniques. Implement business processes and translate them into ERP solutions. 5. Product Support and Maintenance: Provide ongoing product support and maintenance for ERP solutions, addressing technical problems and client queries. Develop and deploy automation tools to optimize processes and enhance efficiency. 6. Stakeholder Management and Collaboration: Act as the key point of contact between internal teams (lead consultants, project managers) and external clients. Provide advice, solutions, and updates to both clients and internal teams. 7. Skill Upgradation: Continuously upgrade skills by attending training sessions, seminars, and obtaining internal certifications. Contribute to knowledge sharing by writing papers, articles, and case studies for internal platforms. Skills and Competencies: Functional Competencies: Systems Thinking: Understanding of interdependencies and the ability to solve problems in complex environments (Competent). Leveraging Technology: Expertise in leveraging technology domains to provide optimal solutions (Master). ERP Knowledge: Deep understanding of functional and technical aspects of ERP systems, and the ability to tailor them to business needs (Master). Behavioral Competencies: Formulation & Prioritization: Ability to prioritize tasks and manage multiple complex solutions effectively. Innovation: A forward-thinking approach to creating efficient solutions. Managing Complexity: Adept at solving complex problems in technology and business processes. Client Centricity: Focused on meeting client needs and providing exceptional service. Execution Excellence: Strong ability to deliver high-quality results. Passion for Results: Strong drive to meet objectives and exceed client expectations. Performance Measures: 1. Contribution to Customer Projects: Quality of work, adherence to SLAs, ETA, number of tickets resolved, problem-solving efficiency, and customer satisfaction (CSAT). 2. Automation: Process optimization, reduction in process steps, and minimization of tickets raised by introducing automation solutions. 3. Skill Upgradation: The number of training sessions and certifications completed, as well as the number of papers or articles written per quarter.

Job Description: We are looking for a Senior Business Analyst to join our team and help us deliver exceptional post sales support to our customers. The ideal candidate will have experience in the software industry, as well as strong analytical and problem-solving skills. Responsibilities: Gather and analyze customer requirements Develop and maintain project plans Coordinate with development teams to ensure that projects are delivered on time and within budget Troubleshoot and resolve customer issues Provide training and support to customers Stay up-to-date on the latest industry trends Translate business requirements to (pseudo) technical requirements Document the requirements in a detailed manner Develop high/low fidelity wireframes/process flow diagrams Ensuring the developed features are aligned with the requirements Take ownership of requirements Act as a SME of the requirements Analyse and assist to improve business process flow Qualifications: 5+ years of experience in the software industry Experience in post sales support Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Passion for delivering excellent customer service Certification in CSPO or similar is good to have. Skills and Experience: Experience with BA artifacts & techniques Experience/Knowledge in multiple business domains Strong understanding of the software development lifecycle Experience with a variety of business analysis methodologies Experience with project management tools and techniques Excellent written and verbal communication skills Ability to work independently and as part of a team Passion for delivering excellent customer service