Customer Communication Jobs in Ahmedabad

Relationship Manager (RM) Global Trade Finance (GTX) Location: Ahmedabad Experience: 3 5 years Reporting To: Head Global Trade Finance Company: KredX About GTX GTX is a licensed International Trade Financing Services (ITFS) platform operating under IFSCA, designed to support exporters and importers with cross-border working capital needs. Headquartered in GIFT City, our tech-driven platform combines innovative financial solutions with market expertise to simplify and scale global trade financing. Role Overview We are expanding our Global Trade Finance (GTX) vertical and are looking for a highly motivated and experienced Relationship Manager to join our team. In this role, you will be responsible for structuring and executing trade finance transactions, managing client portfolios, building strategic relationships, and ensuring compliance across all operations. You'll work closely with exporters, importers, financial institutions, and internal teams to deliver comprehensive trade finance solutions. Key Responsibilities Client & Transaction Management Originate, structure, and execute various trade finance products such as export factoring, LC, SBLC, forfaiting, buyer s/supplier s credit, etc. Manage and grow a portfolio of corporate clients engaged in international trade. Identify cross-selling opportunities and strengthen client relationships through customized financing solutions. Operational & Risk Oversight Ensure thorough execution of documentation, credit appraisal, compliance checks (KYC/AML), and risk assessments. Oversee transaction lifecycles, including disbursals, repayments, collateral management, and flow monitoring. Coordinate with compliance, risk, and legal teams to ensure risk mitigation across deals. Banking & Institutional Partnerships Liaise with banks (domestic & international), NBFCs, ECAs, and factoring partners for deal structuring and closures. Negotiate terms, pricing, and exposure limits with funding institutions to secure optimal outcomes. Strategic Initiatives Contribute to the development and automation of trade finance products and processes. Monitor global trade trends, regulatory updates (UCP, URDG, FEMA, RBI), and customer behaviors to inform strategy. Candidate Profile Education & Experience 3 5 years of experience in trade finance roles at banks, NBFCs, fintechs, or corporate treasury teams. Certifications such as CDCS or CITF are advantageous. Strong knowledge of trade finance instruments, international regulatory frameworks, and cross-border trade dynamics. Skills & Competencies Proficient in trade documentation, credit analysis, and risk management. Strong analytical thinking and structured problem-solving abilities. Excellent communication, negotiation, and client relationship management skills. Be a part of a high-impact, high-growth vertical with international exposure. Work in a fast-paced, innovation-driven environment backed by strong institutional support. Lead and contribute to digital-first, transformative trade finance initiatives.

Job Title: Customer Care Executive Location: Ahmedabad Experience: 0 2 Years Remuneration: Best in Industry Job Summary: We are looking for a proactive and customer-focused Customer Care Executive to join our team in Ahmedabad. The ideal candidate will efficiently handle incoming calls, understand client queries, and provide effective solutions while ensuring excellent customer service and coordination across departments. Key Responsibilities: Attend and manage incoming customer calls professionally and promptly Understand client queries thoroughly and provide accurate, timely solutions Coordinate effectively with various departments to resolve client issues Take ownership of customer problems and follow through until resolution Continuously work towards improving the customer service experience Maintain accurate records and prepare daily, weekly, and monthly MIS reports Demonstrate strong troubleshooting skills to assist customers effectively Exhibit a passion for delivering exceptional customer service Candidate Requirements: Proven work experience as a Customer Service Executive (CSE) in the BFSI industry preferred Proficiency in English is mandatory Freshers pursuing or completed BA, B.Com, M.Com, MA, MBA, or Graduation are welcome to apply Working knowledge of Microsoft Excel and PowerPoint Strong communication, problem-solving, and interpersonal skills If you are passionate about helping customers and eager to grow your career in the BFSI sector, we encourage you to apply.

Customer Experience Manager EL Location: Ahmedabad Qualification: Graduate Experience: 1 to 3 Years Employment Type: Full-time Job Description We are seeking a motivated Customer Experience Manager to engage with prospective clients, manage end-to-end customer journeys, and contribute to business growth through effective client servicing and collaboration with relationship channels. This role demands strong communication skills, attention to detail, and a customer-centric approach. Key Responsibilities Client Meetings Engage with prospective clients to understand their financial needs and provide clear explanations of loan products and offerings. Documentation and System Entry Collect and verify all necessary client information and documentation. Ensure accurate and timely entry of client data into the system. Query Handling Address and resolve queries from customers and credit teams promptly. Oversee the entire loan process from file login to disbursement, ensuring smooth operations. Business Development Collaborate with Relationship Channels to identify and create new business opportunities. Participate in campaigns and marketing activities to increase brand presence. Provide support to Relationship Channels as needed. Achieving Business Targets Meet assigned business targets using leads from Contact Centers, Consultants, marketing efforts, and referrals. Additional Benefits Reimbursement of petrol and mobile expenses. Quarterly performance-based incentives. Qualifications & Skills Graduate degree in any discipline. 1 to 3 years of experience in sales or related customer-facing roles. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team. Knowledge of financial products and services is an advantage. If you are passionate about delivering excellent customer experiences and driving business growth, this is an excellent opportunity to grow your career in financial services! Qualification : Graduate

Assistant Sales Manager (ATE) Location: Ahmedabad Job Description: We are seeking a dynamic and results-oriented Assistant Sales Manager to join our team in Ahmedabad. The ideal candidate will have 4 to 6 years of experience in sales within the Test & Measurement and Automated Test Equipment (ATE) industries. This role requires a strong understanding of Project Engineering, DAQ Solutions, and excellent customer relationship management skills. The candidate should be comfortable with PAN India travel to engage clients and expand business opportunities. Key Responsibilities: Drive sales and promote Test & Measurement, Automated Test Equipment (ATE), Project Engineering, and DAQ Solutions. Develop and execute strategies to achieve or exceed sales targets across assigned territories. Cultivate and maintain strong relationships with existing clients; proactively identify new business opportunities. Provide technical expertise and support to clients, ensuring delivery of appropriate solutions. Conduct product presentations, demos, and training sessions for clients. Collaborate with engineering and product teams to ensure customer requirements are met accurately. Participate in trade shows, exhibitions, and industry events to enhance brand presence and network with potential clients. Prepare and submit regular sales reports, forecasts, and business plans to senior management. Provide timely market feedback regarding trends, competition, and customer needs. Requirements: 4 to 6 years of sales experience in Test & Measurement Applications and Automated Test Equipment (ATE). Solid understanding of Project Engineering, DAQ Solutions, and related industries. Strong technical background, preferably with a BE/Diploma in Electronics and Communication (EC), Instrumentation and Control (IC), or a related field. Proven track record of successful sales and effective customer relationship management. Excellent communication, negotiation, and presentation skills. Ability to work independently, manage time efficiently, and travel extensively across PAN India. Knowledge of the latest trends in Test & Measurement and ATE technologies is a plus. Qualification: BE/Diploma in Electronics and Communication (EC), Instrumentation and Control (IC), or equivalent. Strong technical background related to Test & Measurement Applications, Automated Test Equipment (ATE), or DAQ Solutions preferred. Benefits: Competitive salary package. Opportunity to work in a dynamic and growing industry. Travel and accommodation allowances. Qualification : BE/Diploma in Electronics and Communication (EC), Instrumentation and Control (IC), or equivalent

Position Title: Senior Territory Manager Location: Ahmedabad Reports To: General Manager Experience Required: 8 to 12 years of experience in sales, preferably in the analytical and laboratory instruments industry. Educational Qualifications: Minimum: Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: B.Sc. / M.Sc. in Chemistry, Biology, or Physics OR Graduate / Diploma in Electronics, Chemical, or Instrumentation Engineering Role Overview: The Senior Territory Manager will be responsible for driving sales and business growth for the complete portfolio of analytical and laboratory instruments offered by the company. This includes managing direct sales efforts and collaborating with team members to expand the customer base in the assigned territory. Key Responsibilities: Promote and sell the full range of analytical and laboratory instruments in the assigned territory Conduct regular customer visits to generate new leads and business opportunities Maintain and update the sales funnel through CRM tools Develop a strong technical understanding of the product portfolio Handle commercial discussions and negotiations with prospective clients Consistently meet or exceed assigned sales targets Build and nurture relationships with prospects and existing customers Coordinate internally with the service and support teams to ensure customer satisfaction Key Competencies & Skills: Minimum 5 years of hands-on experience in selling analytical instruments Strong communication skills in English both written and verbal Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint) Self-motivated, hardworking, and results-driven Willingness to travel extensively across the assigned territory Qualification : B.Sc. / M.Sc. in Chemistry, Biology, or Physics

Position: Regional Manager Sales Level: Senior Manager Experience Required: 12 18 Years Location: Ahmedabad Qualification: B.E. / B.Tech Mechanical Key Responsibilities Strategic Planning & Execution Develop and execute regional sales strategies aligned with corporate goals. Identify and capitalize on growth opportunities within the assigned region. Team Leadership Lead and mentor the regional sales team, ensuring alignment with business objectives. Drive team performance through regular reviews, KPIs, and motivational leadership. Revenue, Receivables & Channel Management Drive revenue targets and ensure timely collection of receivables. Expand and manage channel partner network for deeper market penetration. Client Relationship Management Build strong, long-term relationships with key clients and decision-makers. Ensure customer satisfaction through consistent engagement and issue resolution. Market Analysis & Penetration Conduct regular market intelligence to stay ahead of industry trends and competition. Identify new segments, applications, and regions for business expansion. After-Sales Service & Parts Management Oversee after-sales service support and ensure efficient parts management. Work closely with service teams to maintain high customer satisfaction post-sale. Additional Requirements Proven experience in Sales & Marketing within an OEM (Original Equipment Manufacturer) environment. Strong analytical and decision-making skills. Excellent communication, negotiation, and stakeholder management abilities. Ideal Candidate An engineering professional with a mechanical background and a proven sales leadership track record in the OEM space. You are strategic, data-driven, customer-focused, and capable of leading high-performing teams in a competitive market. Qualification : B.E. / B.Tech Mechanical

Position: Service Engineer Location: Ahmedabad Employment Type: Full Time Experience Required: 3 5 Years Company: Phillips Machine Tools India Pvt Ltd Industry: Industrial Machinery / Manufacturing Job Overview We are seeking a highly motivated and customer-focused Service Engineer to join our best-in-class service team supporting HAAS CNC machines. In this role, you ll be responsible for delivering prompt, professional, and legendary service, ensuring machine uptime, and maintaining strong client relationships. You will handle both electrical and mechanical troubleshooting, installation, commissioning, and post-sales support for our HAAS machine tools. As the frontline of our brand, your commitment to customer satisfaction will play a critical role in reinforcing Phillips' reputation as a trusted and innovative CNC solution provider. Key Responsibilities Attend and resolve service calls promptly to minimize machine downtime. Perform installation and commissioning of HAAS CNC machines across assigned customer sites. Provide mechanical and electrical support for machine diagnostics, repairs, and routine maintenance. Document service activities, problem-solving summaries, and escalate critical issues as needed. Maintain clear, open communication with both junior and senior team members to promote learning and improvement. Build and nurture long-term customer relationships, acting as the go-to expert for all service-related queries. Ensure timely arrangement and sourcing of spare parts (in or out of warranty). Work collaboratively to create a positive, supportive, and growth-oriented work environment. Proactively identify recurring issues and suggest long-term solutions for improved machine reliability. Demonstrate total ownership of your service territory by aligning with Phillips high service standards and performance metrics. Requirements 3 5 years of hands-on experience in service, maintenance, or installation of CNC machines or industrial automation equipment. Strong troubleshooting skills in both mechanical and electrical domains. Willingness to travel frequently to customer sites within the assigned region. Excellent communication, interpersonal, and documentation skills. Ability to work independently as well as part of a team in a fast-paced environment. Strong problem-solving mindset with a commitment to customer satisfaction. Understanding of HAAS machines will be an added advantage. Opportunity to work with cutting-edge CNC technology Competitive compensation and performance-based incentives Supportive team culture and mentorship Exposure to industry-leading service processes and global standards Training and upskilling opportunities for professional growth About Phillips Machine Tools India Pvt Ltd Phillips India is the exclusive distributor for HAAS Automation in India. With a legacy of trust, technical excellence, and a deep commitment to customer success, we empower Indian manufacturers with world-class machine tools and service support. Join us in building the most dependable and responsive service team in the industry. Apply now and become the face of Phillips' legendary customer support.

Job Title: Field Application Engineer Job Type: Full-Time Location: Ahmedabad Experience Required: 3 4 Years Education Qualification: Diploma in Electrical / Electronics Engineering or equivalent Job Summary: We are looking for a proactive and technically skilled Field Application Engineer to support the deployment, installation, and servicing of RF-based systems for Armed and Paramilitary forces. This role requires strong technical troubleshooting abilities, excellent communication skills, and a willingness to travel and stay on-site as needed. Key Responsibilities: Act as a technical lead during product installations, system deployment, training sessions, and field support for Armed/Paramilitary forces. Provide on-site product support, including fault diagnosis, rectification, and routine maintenance. Maintain readiness to travel extensively and stay at the ASSPL Nodal Centre in Ahmedabad. Collaborate with internal teams to ensure seamless installation and customer satisfaction. Develop and maintain technical documentation, site reports, and customer feedback logs. Handle customer queries effectively and maintain strong, professional relationships. Support training programs and hands-on demonstrations for end-users and operators. Ensure smooth coordination between field operations and the engineering team for escalations and improvements. Required Skills & Qualifications: Strong understanding of Radio Frequency (RF) technologies and system behavior. Hands-on experience in field troubleshooting and technical support. Proficiency in MS Office and basic computer operation. Strong customer handling and relationship-building abilities. Excellent communication skills in English and Hindi. Strong interpersonal skills, with the ability to work independently and in a leadership capacity. Willingness to travel frequently and stay on-site as per operational requirements. Qualification : Diploma in Electrical / Electronics Engineering or equivalent

Job Title: Cluster Head Business Banking Location: Ahmedabad Business Unit: Retail Banking Function: Business Banking Category: Others Job Purpose We are seeking a seasoned and dynamic Cluster Head Business Banking to lead and scale the Business Banking vertical across multiple branches. The role focuses on strategizing, managing operations, and optimizing resources to achieve business growth and expansion targets. The ideal candidate will drive customer acquisition, deepen existing relationships, and enhance product penetration through a customer-centric, tech-enabled, and operationally efficient approach. This role is also responsible for fostering key local partnerships, strengthening internal teams, and building a high-performance culture aligned with the bank s values. Key Responsibilities Business Strategy & Execution Drive growth in Business Banking by developing and implementing strategic plans across the assigned cluster. Understand market dynamics and competitive landscape to provide insights and feedback to product teams. Lead the development and execution of sales and service strategies to meet acquisition and portfolio growth targets. Team & Branch Leadership Manage a team of Branch Managers to ensure effective execution of business objectives. Coach, mentor, and guide branch teams to deliver best-in-class customer experiences and drive revenue generation. Lead recruitment, training, and performance management of on-roll and off-roll staff to ensure high-performing talent across levels. Customer & Partner Relationship Management Cultivate strong relationships with individual and corporate clients to become their preferred financial partner. Engage with key local dealers and business influencers to increase market share. Promote cross-selling of banking products by establishing a strong business network. Operational Excellence Ensure cost-efficient operations while leveraging technology and automation to streamline services. Evaluate and implement new initiatives to improve customer experience, operational efficiency, and product delivery. Monitor compliance with regulatory requirements and uphold high ethical and governance standards. Cross-Functional Collaboration Work closely with product, operations, and other internal teams to ensure aligned and efficient service delivery. Share best practices and competitive intelligence with other clusters and central teams. Leadership & Culture Building Instill a culture of customer centricity, innovation, digital adoption, and compliance. Foster employee engagement, motivation, and retention to build a strong, results-driven team. Champion community development and livelihood advancement initiatives within the cluster. Managerial & Leadership Responsibilities Mentor senior leaders and managers to uphold the bank s core values. Drive digital transformation within the branch network to meet customer needs. Attract and retain top talent to support rapid growth. Ensure high levels of employee satisfaction through consistent communication, coaching, and career development. Qualifications & Experience Education: Graduate in any discipline (mandatory) Postgraduate degree (preferred) Experience: Minimum 12+ years of relevant experience in Business Banking or related functions within the banking or financial services industry. Qualification : Graduate in any discipline (mandatory)

Tech Support Lead Security Location: Ahmedabad Experience: 5+ Years Qualification: Graduate / Diploma in a relevant technical field Employment Type: Full-Time Role Objective: To lead a technical support team responsible for maintaining, troubleshooting, and upgrading electronic security systems including Access Control and CCTV, while ensuring timely resolution of incidents and coordination with key accounts and OEMs. Key Responsibilities: Team Leadership: Lead and mentor a team of support engineers handling security systems (Access Control, CCTV, etc.). Technical Support: Troubleshoot and resolve complex hardware and software issues related to surveillance and access control solutions. Incident Management: Ensure rapid response to critical issues and manage escalations efficiently. Client Coordination: Handle key account communication, support escalations, and provide root cause analysis for reported issues. Training: Conduct internal training on emerging security technologies and best practices. Documentation: Maintain SOPs, troubleshooting guides, and a knowledge base for quick resolution and onboarding. Software Upgrades: Oversee and execute software updates and patch deployments for critical customer installations. Collaboration with OEMs: Work closely with OEMs for patch releases, vulnerability resolutions, and advanced support. Database Knowledge: Apply a good understanding of SQL Server and database operations to support application-level troubleshooting and configurations. Core Competencies: Deep knowledge of CCTV, Access Control Systems, and their integration. Strong experience with SQL Server and understanding of database operations. Excellent problem-solving and escalation management skills. Proven ability to lead teams and manage technical documentation. Strong verbal and written communication skills for coordination with clients and internal stakeholders. Qualification : Graduate / Diploma in a relevant technical field

Position: Business Development Manager EV Products Experience: 4 14 Years Location: Ahmedabad Employment Type: Full-Time Role Summary We are looking for an experienced Business Development Manager from the electrical or EV industry (preferably EV charger or charging cable manufacturers), who has a proven track record in managing sales and business development with automotive OEMs or charger OEMs. The ideal candidate will be responsible for driving growth in EV product lines through strategic customer engagement, pre-sales activities, and commercial negotiations. Key Responsibilities 1. Business Growth & Sales Strategy Drive profitable business growth through existing and new customers. Lead pre-sales efforts including product presentations, solution demos, and technology showcases to generate RFQs and LOIs. Conduct and conclude all commercial negotiations including pricing, development costs, and terms & conditions. Capture critical insights related to RFQs, including competitor analysis, customer expectations, target pricing, and commercial inputs (CIM). 2. Technical & Commercial Execution Collaborate with Engineering/R&D teams during technical reviews with customers. Ensure timely submission of legal, technical, and commercial documentation. Provide regular updates on project progress and customer feedback. Standardize business terms related to payments, deliveries, and contracts. 3. Market & Product Strategy Develop and execute strategic plans to secure new business aligned with the company s EV product growth targets. Map customer potential, competitor presence, and future EV model opportunities. Monitor customer and industry technology trends to guide product and solution strategies. 4. Sales Leadership & Innovation Spearhead pre-selling and innovation-driven engagements such as tech seminars and product demo events. Drive system-level sales of EV products in both domestic and international markets. 5. Customer Relationship Management Develop and maintain a strategic mapping of key decision-makers and influencers within customer organizations. Execute relationship management strategies, including top management meetings (QCDD Quality, Cost, Delivery, Development). Address and resolve customer and internal escalations efficiently across multiple domains. Candidate Profile 4 14 years of experience in business development or sales roles within the electrical, EV charger, or EV cable industry. Strong exposure to working with auto OEMs or charger OEMs. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to translate market insights into actionable plans. Comfortable with frequent travel and cross-functional collaboration. Perks & Benefits Attractive performance-based incentives 5-day work week Flexible working hours

Inside Sales Representative Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | Work from Office Experience Required: 1 to 3 years Qualification: Any Graduate (IT/Computer Science background preferred) Salary: Based on experience and skills Notice Period: Immediate joiners preferred Job Overview We are hiring a motivated and customer-focused Inside Sales Representative to join our growing sales team in Ahmedabad. This role involves lead generation, value-based selling, and acting as a trusted advisor for clients interested in Microsoft Cloud solutions, including Office 365, SharePoint, Exchange, Windows Server, and virtualization technologies. The ideal candidate will have excellent communication skills, a consultative sales mindset, and a passion for building long-term client relationships. Key Responsibilities Generate qualified leads through cold calling, email campaigns, and proactive outreach to prospective clients. Promote and position Microsoft Cloud solutions such as Office 365, SharePoint, Microsoft Exchange, Windows Server, and virtualization technologies. Engage in value-based selling to identify customer needs and propose tailored solutions. Build and nurture relationships with customers and channel partners to foster long-term growth. Work closely with the sales and technical teams to align on customer requirements and solution strategies. Maintain accurate lead data, activity tracking, and follow-ups in the CRM system. Achieve or exceed monthly lead generation and conversion targets. Stay updated on the latest Microsoft technologies and product updates to effectively engage prospects. Required Skills & Qualifications 1 to 3 years of experience in inside sales, IT sales, or software product sales. Excellent English communication skills both written and verbal are a must. Proven ability to generate and qualify leads through cold calling and outreach. Strong understanding of Microsoft products and cloud technologies is preferred. Goal-oriented with a customer-centric approach to sales. Any graduate can apply; preference will be given to candidates with IT or computer science backgrounds. Opportunity to work with a Microsoft Gold Partner on cutting-edge cloud and IT solutions. Career growth path into business development or account management roles. Supportive and collaborative work culture. Work directly with leading enterprise clients and industry professionals. Apply now to start your sales career in a fast-growing cloud solutions company based in Ahmedabad and make your mark in the IT services industry! Qualification : Any graduate can apply; preference will be given to candidates with IT or computer science backgrounds.

Business Development Executive Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | On-site Experience Required: 1 to 4 years Qualification: Any Graduate Salary: Competitive, based on experience Notice Period: Immediate joiners preferred Job Overview We are looking for a results-driven Business Development Executive to join our team in Ahmedabad. The ideal candidate will focus on lead generation, client acquisition, and revenue growth by engaging with new customers and expanding our business in international markets, particularly in the US and Canada. If you have a knack for cold calling and closing deals, this role offers an excellent opportunity to build a rewarding sales career. Key Responsibilities Identify and engage potential new customers through targeted lead generation and market research. Conduct effective cold calls to prospects, build rapport, and convert leads into business opportunities. Develop and nurture relationships with clients primarily in the US and Canadian markets. Collaborate closely with internal teams to ensure timely order closure and customer satisfaction. Explore and develop new business avenues to meet or exceed revenue targets. Drive business growth by bringing in new clients and expanding company presence. Achieve monthly and quarterly sales targets through persistent and strategic sales efforts. Required Skills & Qualifications 1 to 4 years of experience in business development, sales, or client acquisition roles. Strong communication skills with the ability to interact confidently with international clients, especially in US and Canada. Proven experience in cold calling, lead generation, and closing deals. Self-motivated with a target-driven mindset and excellent negotiation skills. Any graduate can apply; prior experience in IT or software sales is a plus. Ability to work independently and manage multiple sales pipelines effectively. Opportunity to work with a fast-growing company expanding in international markets. Gain valuable experience in global client engagement and sales strategies. Supportive team environment with growth and learning opportunities. Competitive compensation based on performance. Qualification : Any graduate can apply; prior experience in IT or software sales is a plus.

Vice President of Sales 15+ Years Experience | Ahmedabad We are looking for a highly experienced Vice President of Sales with over 15 years of demonstrated success in enterprise-level direct sales, specifically targeting the USA and Canada markets. The ideal candidate will have a strong background in IT services and software sales, with deep knowledge of the US market dynamics, customer needs, and competitive landscape. Key Responsibilities: Lead and provide strategic direction to the inside sales team to achieve ambitious revenue targets of $2-4 million USD per annum. Develop and execute effective outbound sales strategies focused on solution selling of software development services. Collaborate closely with marketing, product development, and customer support teams to ensure unified market penetration strategies. Identify and engage prospective enterprise customers, driving both acquisition and retention of complex enterprise solutions. Maintain an in-depth understanding of software technologies, industry trends, and market dynamics within the North American IT sector. Deliver compelling presentations and foster long-term client relationships through exceptional communication and customer service. Partner effectively across departments including Sales, Engineering, Development, and Marketing to drive cohesive growth. Frequent travel to USA and Canada is required; prior experience traveling in these markets is essential. Required Skills & Qualifications: 15+ years of direct sales leadership experience with a strong focus on the US and Canadian IT services markets. Proven track record of generating revenues between $2 million and $4 million USD annually. Expertise in complex enterprise solution sales and software development services. Exceptional strategic planning, communication, and leadership skills. Prior experience traveling frequently to the USA and Canada markets. Ability to work collaboratively across multiple functions and teams to meet business goals. Location: Ahmedabad, India

Job Title: Customer Relationship Executive (Fresher) Experience: Fresher Location: Rajkot, Gujarat Vacancies: 2 Job Type: Full-Time Job Overview: We are seeking motivated and detail-oriented Customer Relationship Executives to join our team in Rajkot. This entry-level role focuses on managing customer relationships, providing excellent after-sales support, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: Monitor and strategize performance improvements based on logged calls, performance, and revenue metrics. Manage and maintain customer relationships using CRM systems. Communicate proactively with clients about any unforeseen delays or issues. Accurately process customer tasks with timeliness and attention to detail. Respond promptly to customer calls, tasks, and complaints, providing after-sales support as needed. Deliver software technical support via telephone and remote/online channels. Analyze and generate reports on task resolutions within defined timeframes. Conduct customer follow-ups and feedback collection to improve service quality. Coordinate and manage customer calls as required. Review task management systems and report insights to improve processes. Report daily activities and updates to the Support/Sales Manager or Team Leader. Adapt to changing responsibilities based on business needs and performance. Eligibility & Requirements: Freshers with good communication and analytical skills. Ability to handle customer interactions with patience and professionalism. Strong organizational skills and attention to detail. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Experience or familiarity with CRM systems is a plus. Basic understanding of software technical support. Good problem-solving and reporting skills. Personal Attributes: Positive and proactive attitude. Strong interpersonal and teamwork skills. Ability to work under pressure and meet deadlines. Start your career in customer relationship management with hands-on experience. Work in a supportive and collaborative environment based in Rajkot. Opportunities for learning and growth within a dynamic organization. Apply now to join our team as a Customer Relationship Executive and help us deliver exceptional customer experiences!

System Engineer - L4 Location: Ahmedabad, India Company: Wipro Limited Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Key Responsibilities Excellent communication skills to handle irate customers and pacify them effectively. Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies. Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., over remote support. Answer incoming calls and respond to customer emails in a timely manner. Manage and resolve customer complaints efficiently. Identify and escalate issues to supervisors when needed. Provide product and service information to customers. Research required information using available resources and offer solutions to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and domains who can best support the user. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new issues and resolutions provided. Complete call logs and reports. About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

Technical Project Manager Dot Net Responsibilities: Project Management: Lead and manage large-scale software development projects, overseeing a team of 8 to 10 members on projects lasting 6+ months. Develop and execute detailed project and release plans, ensuring compliance with organizational standards and processes throughout the lifecycle. Technical Leadership: Provide hands-on guidance in backend (LAMP stack or .NET) and frontend technologies (ReactJS, NextJS, AngularJS). Utilize expertise in architecture, design, and implementation to ensure the successful delivery of technical solutions. Customer Communication: Serve as the primary point of contact for customers, managing relationships throughout the project delivery process. Develop and maintain a clear communication plan, ensuring regular updates and proactive sharing of relevant information with customers and stakeholders. Agile Methodology: Lead the adoption of Agile practices, facilitating Agile ceremonies and ensuring the team adheres to Agile principles to deliver high-quality software. Problem-Solving & Risk Management: Proactively identify and address potential risks, issues, and roadblocks, utilizing strong problem-solving skills to ensure timely resolution and avoid escalation. Technical Documentation & Presentation: Create wireframes and presentations to clearly communicate technical solutions to clients and stakeholders, ensuring a solid understanding of proposed technology concepts. API & Architecture Expertise: Leverage expertise in REST/SOAP APIs (JSON/XML) and a strong understanding of N-tier and Microservice architectures. Experience with ETL processes is a plus. Requirements: Experience: 10 to 15 years of experience in the software development industry, with at least 5 years in a Technical Project Manager role. Proven experience managing large-scale projects (6+ months), including new development projects with teams of 8 to 10 people. Technical Background: Hands-on experience with backend (LAMP stack or .NET) and frontend (ReactJS, NextJS, AngularJS) technologies. Strong expertise in REST/SOAP APIs, with solid experience in JSON/XML. Familiarity with N-tier and Microservice architecture; ETL experience is a plus. Agile Expertise: Deep understanding and hands-on experience with Agile development methodology and all associated ceremonies. Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders. Proven ability to manage customer relationships and serve as the main interface throughout the project delivery process. Problem-Solving & Risk Management: Strong analytical skills with a proven track record of identifying and solving potential issues before they escalate. Documentation & Presentation: Experience creating wireframes and technical presentations to communicate complex technology solutions effectively to clients.

Infilon Technologies Pvt Ltd is a prominent software development company located in Ahmedabad, hiring an Application Support Engineer (.Net) for one of its clients TenForce. TenForce is an expert in EHSQ and Operational Risk Management software, based in Belgium and part of Elisa IndustrIQ - a Finnish group committed to making intelligent manufacturing happen. Job Location - Ahmedabad, Gujarat (Work from Office) The goal for the Application Engineer is The application response team is NOT a 1st line helpdesk; its mission is to solve highly complex issues for customers in an ever-changing environment. You will be the last line of defense between customers and chaos. Apply Now The application developer we are looking for has the following characteristics: Software developer with an eye to improving the system while remaining pragmatic. Problem solving skills: You can identify problems, analyze them, make them disappear. You are autonomous and detail-oriented. 3+ years of experience on the job or side projects. Strong collaboration skills to provide quick and accurate feedback to customers. Able to shift gears in a rapidly changing environment: agility is key. A software engineer that can collaborate with fellow software developers and customers. Experience as part of an application support team (2nd/3rd line support). Expert in C# and .NET. Hands-on experience in web app development with ASP.NET and MSSQL. Able to work as a team player in an international environment. Excellent English communicator, written and spoken, customer centricity. Mild level of craziness. Nice to Have Experience with user provisioning (SCIM), user authentication (SAML, oAuth). Experience with REDIS and/or Elastic Search. Opportunity to work autonomously while being part of a dynamic team. Tackling a wide range of challenges daily, across multiple customers, and continuously growing and expanding your expertise. Eternal respect from your colleagues as you improve the system.

Experience 7+ years (minimum 3 years as a Team lead) Notice Period 1 month Responsibilities Leadership & Team Management: Lead, mentor, and guide a team of developers in both frontend and backend technologies. Project Architecture Design: Collaborate with cross-functional teams to design and architect end-to-end project solutions, focusing on scalability, security, and performance. Database Architecture: Design and implement highly efficient, reliable, and scalable database systems using PostgreSQL and MongoDB. AWS Expertise: Leverage AWS services (such as EC2, S3, Lambda, RDS, etc.) for cloud-based application solutions and infrastructure management. Serverless & Lambda: Utilize serverless architecture and AWS Lambda for building scalable and cost-efficient applications. Client Interaction: Serve as the point of contact for client communications, translating business requirements into technical solutions and ensuring customer satisfaction. Collaboration: Work closely with other developers, architects, and stakeholders to ensure that the technical vision and strategy are well-executed. Continuous Improvement: Keep up-to-date with emerging technologies and best practices, applying them to improve team efficiency and product quality. Skills & Qualifications Experience: Minimum 8 years of hands-on experience in Python, with expertise in building full-stack web applications. Backend Development: Strong Python expertise (Django, Flask, FastAPI, or similar frameworks). Frontend Development: Experience with JavaScript, HTML/CSS, and frontend frameworks (React, Angular, or Vue.js) and Node.JS is a plus. Cloud Infrastructure: Proficient in using AWS services such as Lambda, S3, EC2, RDS, etc. Database Management: Strong experience with PostgreSQL and MongoDB; ability to design scalable and efficient database architectures. Serverless Architecture: Experience with designing and implementing serverless applications using AWS Lambda and other serverless components. Utilize AWS services including EC2, S3, Lambda, API Gateway, RDS, DynamoDB, and others to build cloud-based solutions. Team Leadership: Proven experience managing and guiding a team of developers, ensuring project deadlines and client requirements are met.

JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance ltd. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires Works collaboratively in a multi-disciplinary team environment; Establishes and maintains professional networks with subject matter experts. This roles requires to track & maintain business profitability by ensuring all metrics are in control so as to achieve the business target. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) All system enhancement, design, development, testing and roll out with the help of various stake holders i.e. COE, IT, Ops etc. Delivery of volume from service channels cashier & call center service. Delivery of volume from new identified channels like digital, CIBIL watch. Daily system / process support to sales team. Daily business MIS preparation and roll out. Monthly incentive calculation and roll out. Contest calculation and roll out. Liaise with HR team for various activities like R&R, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc. Track and Manage On roll & Off roll headcount and productivity. Liaise with Risk team for Offer generation, policy changes etc. Classroom Training & Training over call for any new enhancement, changes in product / processes. Allocation of monthly offer base to sales / call center team. Conducting various business meet like ZSM / RSM meet / Contest based trips. Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management. Managing various vendors: ensuring timely onboarding, calculation of payout etc. Monthly inputs for SMT reporting and Deck preparation. Annual inputs for LRS & AOP Deck preparation. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Major System issues and TAT for its resolution. Frequent system changes. Roll out of new system enhancement / customer communication across various channels. 5. DECISIONS (Key decisions taken by job holder at his/her end) NA 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work: Connect with various internal department i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance. Connect with HR department for various activities. External Clients Roles you need to interact with outside the organization to enable success in your day to day work: Mapping of market competition and practices. Meeting with external vendors along with IT. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) Business achievement of Fee / Insurance / Rate as per the target. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 0 to 2 Number of Direct Reports: 0 to 1 Number of Indirect Reports: NA Number of Outsourced employees: 0 to 2 Number of locations: 1 Number of products: 1 Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications Graduate / Post Graduate Good command in Microsoft Office suite. Work Experience 3 to 5 years of relevant experience Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated Qualification : Graduate / Post Graduate