Customer Escalation Jobs in Bengaluru

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Position: Associate - Customer Success Employment Type: Full Time Department: Customer Success Location: Bengaluru About the Role: As an Associate in Customer Success, you will be the frontline point of contact, resolving customer queries promptly and ensuring an exceptional customer experience. You will manage inquiries via email, chat, and phone, adhering to company guidelines and SLAs to deliver timely and effective solutions. Key Responsibilities: Address and resolve customer queries across multiple channels (email, chat, phone) promptly and professionally. Maintain high standards of customer service to build trust and ensure satisfaction. Collaborate with business and internal teams to resolve complex issues and provide timely updates. Utilize available tools and resources to efficiently troubleshoot and resolve customer concerns. Stay informed about industry trends to continuously improve support processes. Develop strong relationships with customers and internal stakeholders to facilitate seamless communication and issue resolution. Analyze customer feedback to identify improvement opportunities and drive enhancements in service quality. Provide regular reports and insights on customer support metrics to senior management. What You ll Bring: 2-5 years of experience in customer support, preferably in fintech, email/chat processes, or escalation management (including L2 escalations). Strong verbal and written communication skills. Excellent problem-solving and analytical abilities to handle complex customer issues. Interpersonal skills to build trust and collaborate effectively across teams. Ability to work independently in a fast-paced environment while managing multiple priorities. Solid understanding of customer support industry dynamics and business acumen. Proficiency with customer support software and tools. Effective time management skills to meet SLAs and business goals. Preferred Qualifications: Experience within the FinTech sector or related background, with knowledge of fintech operations and solutions.

Position: Area Sales Manager Location: Bangalore Experience Required: 5 6 Years Education: Graduate (Bachelor s Degree in any discipline) Role Overview: We are looking for a highly driven and experienced Area Sales Manager to lead sales operations in the Bangalore region. The ideal candidate will be responsible for developing and executing effective sales strategies, managing key accounts, driving revenue growth, and leading a team to meet regional targets. Key Responsibilities: Sales Strategy & Execution Develop and implement strategic sales plans to achieve targets within the assigned area Identify new business opportunities and expand market presence Analyze market trends, competitor activities, and customer needs to adjust strategies accordingly Team Management Lead, mentor, and manage a team of sales representatives Set performance goals, monitor achievements, and provide regular coaching and feedback Conduct training sessions to enhance team performance and product knowledge Client Relationship Management Build and maintain strong relationships with key customers, distributors, and partners Handle major client accounts and ensure high levels of customer satisfaction Address customer queries, concerns, and escalations promptly and professionally Sales Operations Track sales metrics and prepare reports on performance, forecasts, and KPIs Monitor inventory levels and coordinate with supply chain/logistics for timely product availability Ensure compliance with company policies, pricing structures, and sales processes Market Development Represent the company at industry events, trade shows, and conferences Work closely with the marketing team to drive regional promotions and brand visibility Key Skills & Requirements: 5 6 years of experience in field sales, preferably in a B2B or FMCG/retail environment Proven track record of achieving sales targets and managing a high-performing team Strong leadership, negotiation, and interpersonal skills Excellent communication and analytical abilities Ability to work independently and travel as needed within the region Qualification : Graduate (Bachelors Degree in any discipline)

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Senior Product Manager AI Products | SaaS | CLM | Bangalore Location: Bangalore, India Department: Product Management Reports To: Manager, Product Management Experience Required: 5+ years in Product Management (B2B SaaS, AI, or Document Automation) Industry: SaaS | AI/ML | Contract Lifecycle Management (CLM) About Conga At Conga, we help global businesses simplify complexity and drive revenue growth through powerful Revenue Lifecycle Management solutions. Our platform unifies critical business processes across configuration, execution, fulfillment, and renewal empowering teams with AI-driven insights to make smarter, faster decisions. The Conga Way shapes our culture it s how we hire, collaborate, and innovate. Developed with direct input from our employees, it ensures every voice is heard and every talent is nurtured. Role Overview Senior Product Manager (Discovery AI): We are looking for a Senior Product Manager to lead the development of Discovery AI, Conga s advanced metadata extraction and document analysis engine. You will play a key role in bringing AI-powered solutions to market, working cross-functionally to drive innovation and enhance the way enterprises manage contracts and data. Why This Role Matters: Discovery AI helps businesses unlock hidden insights from unstructured documents, improving compliance, reducing manual processing, and increasing operational efficiency. Your leadership will define how Conga delivers next-generation solutions in document intelligence, AI, and contract metadata extraction transforming the way customers interact with their most critical data. Key Responsibilities: AI-Driven Product Innovation: Define and lead the roadmap for metadata extraction and document intelligence solutions powered by AI/ML. Hands-On Product Execution: Deliver demos, manage implementation rollouts, and work closely with scrum teams to ship features on time and with impact. Customer-Centric Strategy: Gather and prioritize customer feedback to continuously refine Discovery AI features and address real-world use cases. Cross-Functional Leadership: Collaborate with engineering, data science, UX, services, and marketing teams to ensure aligned product delivery. Market & User Research: Conduct in-depth research to identify opportunities for new AI-powered capabilities and competitive differentiation. Analytics & Prioritization: Use data insights and usage metrics to shape roadmap decisions and measure product success. Internal Enablement: Create clear documentation, support training materials, and partner with customer success to handle escalations. Go-to-Market Collaboration: Work with marketing and sales teams to communicate product value and drive adoption. Qualifications: 5+ years of experience in Product Management, ideally in B2B SaaS, AI/ML, or document/data extraction platforms. Proven ability to manage full product lifecycle from concept to launch and iteration. Strong grasp of AI/ML fundamentals and how they apply to business workflows. Experience with Contract Lifecycle Management (CLM) or enterprise legal/document systems is a strong plus. Bachelor s degree in Engineering or related technical field (Master s or MBA is a plus). Strong communication and stakeholder management skills across both technical and business teams. Passionate about solving real-world customer problems using data and intelligent automation. What Will Set You Apart: Deep empathy for the customer journey and a strong desire to build products that deliver measurable impact. Proven leadership in Agile product development environments. Ability to clearly communicate complex technical concepts to non-technical audiences. Enthusiasm for AI-driven transformation and the future of intelligent business systems. Collaborative mindset with the ability to influence without authority across distributed teams. Qualification : Bachelors degree in Engineering or related technical field (Masters or MBA is a plus).

Job Title: Lead Cloud Development Engineer Location: Bengaluru, Karnataka, India Team Overview: Join Cloud Software Group (CSG) as a Lead Cloud Development Engineer in our DaaS (Desktop as a Service) team. You will play a pivotal role in developing and maintaining our Gateway Service, a core component of our DaaS infrastructure. In this role, you ll work with cutting-edge cloud technologies to create a seamless, secure, and high-performance experience for our customers. If you re passionate about cloud technologies and want to make an impact in a fast-growing company, this is the perfect opportunity for you. Job Description: As a Lead Cloud Development Engineer, you will be responsible for leading the design, development, and maintenance of a highly scalable and reliable Gateway Service. You will also focus on ensuring the service meets high standards for performance, security, and availability. Your responsibilities will include collaborating with cross-functional teams, troubleshooting issues, and contributing to the overall evolution of our cloud infrastructure. Key Responsibilities: Design & Development: Lead the design and development of scalable, high-performing Gateway Service, focusing on optimizing performance, security, and availability. Architecture Evolution: Contribute to the architecture of the Gateway Service, evaluating and integrating new technologies and patterns to meet increasing demands. Collaboration: Work closely with architects, leads, and engineers, both within and outside the team, to implement new features and enhancements. Code Reviews & Best Practices: Participate in code reviews, ensuring the implementation of high-quality code and adherence to software development best practices. Quality Assurance: Collaborate with QA engineers to ensure comprehensive testing and validation of new releases. Production Support: Lead troubleshooting efforts for production issues, outages, and customer escalations, working with the support and operations teams to minimize customer impact. Emerging Technologies: Stay current with industry trends and emerging technologies, particularly in cloud computing and microservices. Agile Development: Engage in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Qualifications: Education: B.E/B.Tech or M.Tech in Computer Science or a related field. Experience: At least 8 years of software development experience, with a proven track record of designing, developing, and deploying software/services using C/C++ or Golang. Technical Skills: Strong understanding of networking protocols and security best practices. Solid foundation in Data Structures and Algorithms. Good understanding of cloud platforms such as AWS, Azure, or GCP. Experience with CI/CD pipelines and automation tools. Familiarity with containerization technologies like Docker and Kubernetes. Soft Skills: Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. About Us: Cloud Software Group is one of the world s largest cloud solution providers, serving over 100 million users worldwide. By joining us, you are helping real people leverage cloud-based solutions to get their work done from anywhere. At CSG, we foster a culture where passion for technology, courage to take risks, and continuous learning thrive. This is an exciting time to be part of the company as we evolve and innovate, making a real difference in how people work. Qualification : B.E/B.Tech or M.Tech in Computer Science or a related field.

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Job Title: Full Stack Developer Location: Bengaluru Experience: 3-8 Years Job Overview We are looking for a skilled Full Stack Developer who is ready to take on the challenge of conceptualizing and implementing next-generation technology changes for our platform. The ideal candidate will possess strong coding abilities, deep knowledge of web technologies, and the ability to translate business needs into scalable, high-performance solutions. You will work directly with senior members, collaborating on the architecture and development of large-scale applications, ensuring smooth delivery from conception to deployment. Key Responsibilities Technology Analysis & Implementation: Analyze specifications and business needs to determine appropriate technologies and configurations to meet requirements. Translate storyboards and use cases into functional applications. Hands-on Coding & Architecture Design: Be responsible for hands-on coding, system analysis, design, and determining the best application architecture. Maintain coding standards and ensure scalable, high-performance solutions. Web Technologies Expertise: Utilize HTML5, CSS3, JavaScript, and other modern web technologies to develop and build large-scale web applications. Focus on building responsive user interfaces that seamlessly work across mobile, tablet, and desktop platforms. Cross-Browser Compatibility: Ensure the applications are cross-browser compatible and adhere to web design constraints. Troubleshoot and resolve compatibility issues across various browsers and platforms. Responsive UI Development: Build and optimize responsive interfaces for modern web applications, ensuring they deliver an excellent user experience across devices. Project Management: Manage multiple projects effectively, breaking them into modules and milestones. Provide timelines, delegate tasks, monitor progress, and update stakeholders. Ensure projects are delivered on time and according to specifications. Collaboration & Communication: Collaborate with cross-functional teams to align on product requirements and design specifications. Provide regular updates to internal and external stakeholders regarding project status, progress, and any issues. Customer Engagement: Address client escalations in a timely, effective manner and respond to customer concerns promptly. Ensure customer satisfaction by delivering high-quality solutions. Cost-Effective Solutions: Identify the most cost-effective solutions to meet customer specifications, ensuring a balance between quality, time, and cost. Skills & Qualifications OOPs Concepts: Solid understanding and experience with Object-Oriented Programming (OOP) principles. Web Technologies: Proficiency in HTML5, CSS3, and JavaScript. Extensive knowledge of building large-scale, responsive web applications. Cross-Platform & Browser Compatibility: Expertise in ensuring cross-browser compatibility and handling design constraints on the web. Project Management: Ability to break down projects into manageable tasks, provide clear timelines, and coordinate with team members to ensure successful project completion. Systems Analysis & Design: Hands-on experience in system analysis and architecture design, with the ability to propose scalable, high-performing solutions. UI Development: Experience building and optimizing responsive user interfaces for mobile, tablet, and desktop platforms. Communication: Strong communication skills to effectively communicate technical and project-related information to internal teams, clients, and stakeholders. Customer-Focused: Strong problem-solving skills and a customer-first approach, ensuring client satisfaction through timely and effective solutions. Innovative Projects: Be a part of a dynamic team and contribute to cutting-edge projects that shape the future of our platform. Growth Opportunities: We offer a learning-friendly environment with opportunities for career growth and professional development. Collaborative Culture: Work in a collaborative and supportive environment where your contributions are valued and celebrated. Work-Life Balance: We promote a flexible working environment that supports work-life balance. If you're a skilled Full Stack Developer with a passion for creating high-quality applications, we would love to hear from you. Let's celebrate work together!

Job Title: Customer Success Manager Location: Chennai Experience: 5+ Years About Linarc: Linarc is a collaborative project management platform designed for construction teams. Focused on quality, cost, and schedule management, Linarc streamlines workflows across multiple stakeholders throughout various phases of construction projects. Headquartered in Chennai, India, Linarc offers a dynamic and innovative environment where employees can thrive and excel. Job Description: We are seeking a proactive and experienced Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, driving product adoption, and contributing to the overall growth and success of Linarc. In this role, you will work closely with customers to understand their business needs, help them optimize their experience with our platform, and provide support across their lifecycle. You ll be the bridge between our customers and the product team, ensuring that clients have the best experience possible and that their feedback drives continuous improvement. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for assigned customers, guiding them throughout their lifecycle with our product, ensuring their satisfaction and success. Onboarding & Implementation: Onboard new customers, ensuring a smooth and successful implementation process, providing hands-on support during the transition. Product Adoption & Engagement: Drive product adoption by providing training, best practices, and regular product updates to help customers realize maximum value from the platform. Customer Advocacy: Act as the voice of the customer, offering insights and feedback to the product and development teams for continuous improvement. Issue Resolution & Escalations: Manage escalations effectively, ensuring timely resolution of customer issues and challenges. Customer Health Monitoring: Monitor key customer health metrics and develop strategies to enhance retention and reduce churn. Revenue Growth: Identify upsell and cross-sell opportunities and collaborate with the sales team to drive revenue growth and expand customer relationships. Reporting: Prepare and deliver regular performance and usage reports, keeping customers informed and engaged with the product. Requirements: Experience: 5+ years of experience in customer success, account management, or a related role, preferably in a SaaS or product-driven company. Track Record: Proven success in managing and growing customer relationships and ensuring customer satisfaction. Skills: Strong understanding of customer success metrics and strategies, with a focus on product adoption, retention, and customer satisfaction. Communication: Excellent communication, presentation, and interpersonal skills. Ability to explain technical concepts to non-technical stakeholders. Problem-Solving: A problem-solving mindset with the ability to handle customer escalations and challenges effectively. Tools: Experience with CRM and customer success platforms such as Salesforce, HubSpot, or Gainsight. Analytical & Project Management Skills: Strong analytical and project management skills to drive customer success initiatives. Education: Bachelor's degree in Business, Marketing, or a related field (preferred). What We Offer: Competitive Salary & Benefits A collaborative and growth-driven work environment Opportunity to work with a passionate and innovative team If you are a customer-centric professional with a track record of success in driving customer satisfaction and growth, we would love to hear from you! Qualification : Bachelor's degree in Business, Marketing, or a related field (preferred).

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

Database Specialist - NDB Team Description Hungry, Humble, Honest, with Heart. The Opportunity This role focuses on driving customer adoption of Nutanix Database Service (NDB) by identifying and addressing customer challenges, providing pre-sales guidance, and validating joint solution architectures that integrate NDB with third-party products (e.g., HYCU backup interoperability). You will work closely with Services, NDB Sales specialists, and solution engineering teams to ensure strong collaboration and alignment with the product roadmap. In addition, you will offer subject matter expertise and technical support for database-related customer issues, contributing directly to engineering efforts when necessary. Nutanix Database Service (NDB) is the only hybrid multi-cloud Database-as-a-Service (DBaaS) that supports Microsoft SQL Server, Oracle Database, PostgreSQL, MongoDB, and MySQL. NDB enables customers to manage hundreds or thousands of databases efficiently without requiring complex migrations, while automating administrative tasks like patching and backups. About the Team You will be part of the NDB Team, a close-knit group of 11 talented individuals based in Bangalore. Our team thrives on collaboration and mutual support, fostering an environment where creativity and innovation are encouraged, and success is shared. This role reports to the Senior Manager of Engineering, who promotes open communication and mentorship. Our hybrid work environment allows for flexibility, with team members expected to work from the office 2-3 days per week to maintain a strong sense of community. This role has no travel requirements. Your Role Collaborate with account teams and DB specialists to support top customer accounts and understand customer adoption challenges for NDB. Gather and prioritize customer enhancement requests, feature asks, and any identified product gaps, and communicate these insights to leadership. Provide feedback on feature backlog with business rationale, including ARR impact and customer retention risks. Develop workarounds and mitigations for customer issues, contribute to best practice documentation, and create training materials for Solution Architects (SAs) and other teams. Work closely with NDB engineering to design, test, and certify new features, and to address critical functionality gaps and customer escalations. Support database engine-specific customer issues and provide expert guidance on default configuration settings for different databases. Identify and document configuration parameters that should be exposed for tuning purposes and group database use cases by type. What You Will Bring Excellent communication skills and the ability to work directly with customers to distinguish between root problems and surface-level requests. Deep expertise in database engines, with priority given to Microsoft SQL Server and MongoDB. Strong understanding of database infrastructure, particularly on Nutanix HCI and storage platforms. Familiarity with critical business requirements tied to NDB deployments, including scalability, high availability, disaster recovery, and security/compliance. Work Arrangement Hybrid: This role operates in a hybrid work model, combining remote flexibility with in-person collaboration. Most roles require working from the office at least 2-3 days per week, though specific team expectations may vary. Your manager will provide additional team-specific guidance. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected status. We hire and promote individuals based solely on their qualifications for the job. Nutanix is committed to fostering an inclusive workplace where all employees can thrive, free of unlawful discrimination, intimidation, or harassment. Reasonable accommodations will be provided for individuals with disabilities.

Job Title: Techno-Functional Consultant ERP Solutions Location: Bengaluru, India Company: Wipro Limited Experience: Relevant experience in ERP implementations, support, and solutioning Company Overview Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on our promise to help customers, colleagues, and communities thrive in an ever-changing world. For more information, visit www.wipro.com. Role Purpose The purpose of this role is to provide end-to-end ERP solutions and act as a bridge between technology and business functions to ensure successful solution delivery for clients. Key Responsibilities 1. Techno-Functional Solutioning and Delivery Act as the link between project teams and support teams by leveraging techno-functional expertise. Manage the entire process lifecycle for new business implementation projects from requirement gathering to integration, configuration, and production deployment. Assess feasibility of new change requests and provide optimal solutions along with clear timelines. Provide techno-functional support for new business implementations, including building solutions from scratch. Support solutioning teams across architecture design, coding, testing, and implementation. Apply both functional design and technical design/architecture for ERP systems. Customize, modify, localize, and integrate systems through coding, testing, and deployment. Translate business processes and requirements into effective ERP solutions. Ensure all code aligns with development standards and implementation methodology. Offer ongoing product support and maintenance, resolving day-to-day technical issues. Develop and deploy automation tools/solutions to drive process optimization and efficiency. Act as the liaison between functional and technical teams, offering solutioning and advisory support. Assist the on-site project manager with status updates, change management, and off-site support coordination. 2. Skill Development and Competency Building Stay up-to-date by clearing Wipro internal exams and certifications. Participate in relevant trainings and seminars to enhance functional and technical expertise. Contribute to Wipro s knowledge base by writing papers, articles, and case studies, and publishing them on internal platforms. Performance Parameters No. Parameter Measure 1 Contribution to customer projects Quality, SLA adherence, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalations, CSAT score 2 Process Automation Process optimization, reduction in process steps, reduction in ticket volume 3 Skill Upgradation Number of trainings & certifications completed, number of papers/articles published per quarter What We Offer At Wipro, we are building a modern, purpose-driven organization an end-to-end digital transformation partner with bold ambitions for ourselves and our clients. We believe in the power of reinvention whether it s your career, your skills, or the way we work. As the world evolves, so do we. We explicitly encourage applications from people with disabilities and are committed to fostering an inclusive workplace.

CSQ124R98 At Databricks, an Incident Manager utilizes their technical experience and resourcefulness to lead urgent customer situations to resolution. Responsible for managing frequent, high-quality updates to all internal and external stakeholders, Incident Managers advocate with engineering and leadership, on behalf of their customers, to ensure that escalations are handled with the appropriate level of urgency from stakeholders. The impact you will have: Drive critical customer escalations or widespread outages to conclusion and resolution. Escalate to on-call resources in support and engineering and establish checkpoint calls and action items to ensure that progress is made and status updates are delivered on time. Demonstrate cross-functional leadership while establishing ownership of escalations and outages. Compile and deliver frequent high-quality communications to internal and external stakeholders, including executive staff. Candidate should be comfortable creating concise and effective messaging that is tailored to a technical or executive audience with minimal assistance from others. Commence and lead war rooms while establishing other temporary communication channels as warranted for the duration of an outage. Ability to multi-task on several incidents and/or projects at once. Be a leader who identifies product and process improvements from every incident and submits necessary feedback for improvements. Participate in on-call rotations. What we look for: Minimum 8+ years of experience in customer support, support escalation and incident management is required. Excellent contextual interpretation and writing skill with an effective ability to summarize and communicate to technical and business audiences is required. Demonstrates strong ability to make timely decisions for both business and technical perspectives. Excellent analytical and troubleshooting skills are required. Candidate should be able to demonstrate technical excellence by applying engineering principles to solve complex problems. Hands-on experience developing any two or more of the following: Big Data, Hadoop, Spark, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Hands-on experience in the performance tuning/troubleshooting of Spark-based applications at production scale. Proven and real-time experience in JVM and Memory Management techniques such as Garbage collection and Heap/Thread Dump Analysis is required. Working knowledge in Data Lakes and preferably on the SCD types use cases at production scale. Working and hands-on experience with any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server and MySQL Linux/Unix administration skills and hands-on experience with AWS or Azure or GCP is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Mission As a Spark Backline Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Senior Backline Manager of the Backline Escalations Team. Outcomes Troubleshoot, resolve and suggest deep code-level analysis of Spark to address complex customer issues related to Spark core internals, Spark SQL, Structured Streaming and Databricks Delta. Provide best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers. Help the support team with detailed troubleshooting guides and runbooks. Contribute to automation and tooling programs to make daily troubleshooting efficient. Work with the Spark Engineering Team and spread awareness of upcoming features and releases. Identify Spark bugs and suggest possible workarounds. Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests Participate in weekend and weekday on call rotation. Competencies Minimum 5 years' experience developing, testing, and sustaining Python or Java or Scala-based applications. Comfortable with compiling, building and navigating the Apache Spark source code. Comfortable with identifying and applying patches/bug fixes to the Apache Spark source code. Experience in Big Data/Hadoop/Spark/Kafka/Elasticsearch data pipelines. Hands-on experience with SQL-based database systems. Experience in JVM, GC, Thread dump-based troubleshooting is required. Experience with AWS or Azure related services. Bachelor's degree in Computer Science or a related field is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Qualification : Bachelor's degree in Computer Science or a related field is required.

About Nutanix At Nutanix, we believe in being Hungry, Humble, Honest, with Heart core values that define who we are and how we work. We push boundaries, put our customers first, and collaborate to solve the toughest technical challenges in innovative ways. The Opportunity Join a team of highly talented engineers spread across different geographies and experience levels. In this role, you'll work on cutting-edge technology, mentor rising talent, and help shape the future of our products. The most successful candidate will: Constantly improve the product by learning from customer feedback and exploring beyond existing technologies. Devise data-backed solutions with solid research and evidence. Communicate effectively with a geographically diverse audience, using strong writing and presentation skills. Engage in design discussions beyond your comfort zone, learning and growing on the go. Mentor junior engineers, nurturing their curiosity and encouraging growth. Assist with customer escalations when needed, reflecting our commitment to putting customers first. Collaborate with open-source communities, contributing product improvements to community projects. About the Team You ll be reporting to Prerna Saxena, our Senior Engineering Manager who has been with Nutanix since 2015. Prerna leads a supportive and collaborative team of 9 engineers, dedicated to helping each other grow and succeed. What the Team Says: "The team is an amazing group to work with supportive, collaborative, and all-around awesome. You'll find yourself fitting right in and enjoying the camaraderie and teamwork." How We Work: We operate in a hybrid work environment, with in-person team meetings twice a week to brainstorm, connect, and stay aligned. This balance of remote flexibility and in-office collaboration creates a dynamic and productive environment. Your Role As a Senior Software Engineer, you will: Apply rock-solid OS/systems fundamentals to drive design and implementation. Debug and write low-level code for hardware architectures, preferably x86. Write and maintain enterprise-quality code. Use top-down thinking to break down abstract concepts into actionable tasks. Deliver features with proven experience in building scalable, reliable enterprise software. What You Bring Bachelor s or Master s degree in Computer Science or equivalent. 8+ years of experience building enterprise-grade software. Strong knowledge of x86 virtualization and the KVM stack. Experience with Linux kernel/virtualization stack is a big plus. Proven track record of feature delivery in large, complex projects. Work Arrangement Hybrid: This role blends the flexibility of remote work with the advantages of in-person collaboration. Most roles require 2 3 in-office days per week, but specific team norms may vary. Qualification : Bachelor's/Masters degree in Computer Science or equivalent.

About the Role As a Senior Support Engineer, you will play a critical role in post-sales technical support, acting as the primary interface between Oracle and its customers. Your primary responsibility will be to analyze, troubleshoot, and resolve complex issues related to Oracle E-Business Suite (EBS) R12 and Fusion Applications. You will provide technical expertise and guidance to customers, ensuring smooth operation and optimization of their Oracle solutions. This role requires strong problem-solving skills, a customer-focused approach, and the ability to work independently while collaborating with internal teams. You will also be involved in process improvements, knowledge sharing, and documentation to enhance support efficiency. Career Level: IC3 Key Responsibilities Provide technical support and troubleshooting for Oracle EBS R12/Fusion Supply Chain, Financials, Planning, and Process Manufacturing. Develop and maintain Oracle SQL, PL/SQL, XML/BI Publisher, Unix Scripts, Forms, Reports, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and REST APIs. Perform technical debugging and root cause analysis of complex issues using the above tools. Collaborate with internal and external stakeholders, ensuring timely resolution of critical issues while setting realistic customer expectations. Work on CEMLI (Configurations, Extensions, Modifications, Localizations, and Integrations) development, support, and implementation. Provide proactive support and guidance, helping customers optimize their Oracle applications. Ensure high-quality documentation for architecture, design, technical implementation, support, and testing activities. Work in shifts, including night shifts, as per business requirements (Bangalore, Hyderabad, Noida). Required Qualifications 6+ years of techno-functional experience in Oracle EBS R12/Fusion Applications. Strong hands-on experience in PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OAF, SOA/BPEL, OTBI, OIC, REST APIs. Experience in development, support, and implementation of CEMLIs. Strong debugging and troubleshooting skills. Ability to handle customer escalations, set expectations, and provide quality solutions. Strong communication and customer service orientation to ensure customer satisfaction. BE, BTech, MCA preferred; other qualifications with relevant experience will be considered. Preferred Attributes Self-driven and result-oriented, with a proactive approach to problem-solving. Strong analytical skills and the ability to work under pressure in a fast-paced environment. Excellent communication skills (verbal and written) to effectively engage with customers and internal teams. Team player with a collaborative mindset. High flexibility and adaptability in an evolving business environment. Passion for learning and knowledge-sharing to improve processes and mentor colleagues. Why Join Oracle? Work on cutting-edge technologies in Oracle Cloud and EBS. Be part of a global team delivering world-class support solutions. Competitive compensation, career growth opportunities, and access to continuous learning programs. Contribute to the success of some of the largest enterprises leveraging Oracle solutions. If you are a highly skilled technical professional with a passion for solving complex problems and delivering exceptional customer support, we invite you to join Oracle s Support Organization and make an impact! Qualification : BE, BTech, MCA preferred; other qualifications with relevant experience will be considered.