Customer Executive Jobs in Bengaluru

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field

Position Title: Partner Presales Engineer Location: Bangalore Experience: 9 to 16 years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. A leader in secure workspace access and application delivery, specializing in Zero Trust Network Access (ZTNA), desktop virtualization, and remote access solutions. Role Overview: We are looking for an experienced and technically strong Partner Presales Engineer to lead, mentor, and collaborate with both internal presales teams and external partners. This role requires a blend of deep technical expertise, strong communication, team leadership, and customer engagement skills to drive partner enablement and solution positioning. Key Responsibilities: Lead and mentor the Presales team, ensuring alignment with company goals, skill development, and motivation Partner closely with Sales Account Managers to support end-to-end presales activities Conduct detailed product presentations, whiteboarding sessions, and live demos both virtually and onsite Own and drive solution design, sizing, and architecture of Accops and associated third-party solutions Prepare technical documents including: Competitive analysis Architecture documentation Statements of Work (SoW) Support and train partner sales and presales teams on Accops solutions Build and maintain a strong knowledge base including FAQs, best practices, KB articles, and tutorial videos Manage customer expectations, maintain consistent communication, and ensure high satisfaction levels Stay updated with industry trends, emerging technologies, and competitive landscape Collaborate with R&D and Product teams for continuous feedback and product improvements Engage with customers at management and technical levels, articulating both business value and technical depth Provide technical input during RFP/RFI responses and assist in bid management Deliver technical training, solution workshops, and partner onboarding sessions Technical Skills & Knowledge: Strong foundation in Windows and Linux operating systems In-depth knowledge of networking concepts: DNS, DHCP, routing, VPNs, Active Directory, SAML, SSL, HTTPS, etc. Experience with security solutions: Firewalls, ZTNA, CASB, SASE, MFA, Identity Federation Expertise in at least one Desktop Virtualization platform: Citrix, VMware Horizon, WVD, MS RDP, etc. Familiarity with cloud platforms like Azure and AWS is a plus Knowledge of solution architecture, capacity planning, and system integration Exposure to licensing models (e.g., Windows Server, RDS CALs) Prior experience in presales roles within startups is highly desirable Behavioral Competencies: Strong communication skills (verbal and written) Demonstrated leadership abilities and team management experience Analytical thinker with a logical approach to problem-solving High degree of accountability, initiative, and ownership Flexible and adaptable to changing priorities Customer-focused with the ability to build strong business relationships Nice to Have: Prior experience working with Accops products Experience in VDI, VPN, MFA, MDM, cloud security solutions Exposure to customer interactions at the executive level Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Vice President (VP), Product Management Tableau | Bangalore, India Full-Time | Product Management | Salesforce Lead Product Innovation for Tableau s Analytics Portfolio & Drive Customer Success Salesforce is seeking a visionary Vice President of Product Management for our Tableau product portfolio. In this strategic leadership role, you will own the end-to-end product lifecycle, driving innovation, execution, and customer value across Tableau s analytics and AI-driven offerings. As the India site leader for Product Management, you ll foster a collaborative, customer-centric product culture while partnering closely with global teams, sales, marketing, and engineering to accelerate growth and deliver next-generation analytics experiences. What You ll Do Lead and scale a high-performing team of product managers across Hyderabad and Bangalore, guiding the full product lifecycle from market research and vision setting to agile execution and go-to-market enablement Define and drive the Agentforce product strategy, leveraging Salesforce AI & automation capabilities to deliver autonomous, agentic analytics that enhance decision-making and user productivity Act as the India product management site leader, aligning regional efforts with global Tableau and Salesforce Analytics strategies to build a cohesive product culture Collaborate with cross-functional leaders, including engineering and sales, to foster innovation, increase velocity, and improve product quality Champion customer-focused product design by translating feedback and use cases into actionable, measurable solutions Build strategic customer relationships to validate concepts, gather insights, and ensure customer success Stay ahead of industry trends in analytics, BI, AI, and data platforms to drive competitive differentiation and identify new opportunities Deliver compelling product narratives and demos to internal teams, customers, and executives, clearly articulating Tableau s value proposition Promote a culture of experimentation and data-driven decision making using A/B testing, telemetry, and user research Mentor and develop emerging product leaders, fostering growth in product thinking, technical expertise, and leadership What You ll Bring 15+ years of product management experience, ideally in Analytics, Data, or AI-driven software products Proven ability to lead and inspire global, cross-functional product teams from inception through scale Strong people leadership skills, with a track record of building creative, collaborative teams and aligning performance with business goals Exceptional organizational, analytical, and communication skills, with experience in senior business discussions Willingness to travel regularly between Hyderabad and Bangalore, plus biannual visits to the US Deep passion for building customer-centric products and mentoring future product leaders Experience driving product vision and roadmap in complex, fast-paced environments Work at the forefront of analytics innovation with Tableau and Salesforce AI Be a key leader in a fast-growing product organization with significant impact on global strategy Thrive in a culture driven by collaboration, mentorship, and Salesforce s core values Access world-class learning, leadership coaching, and career development opportunities Competitive compensation and comprehensive benefits

Job Title: Customer Success Executive E-commerce Insights (SaaS | Bangalore) Location: Bangalore, India Experience: 2 5 Years Industry: E-commerce | SaaS | Data Analytics | Customer Success About the Role As part of our Bangalore-based customer success team, you ll work with leading global brands and partners, ensuring seamless service delivery and helping clients unlock the full potential of their e-commerce data. Key Responsibilities Client Ownership & Engagement: Manage a portfolio of global e-commerce clients, acting as the single point of contact for project execution, performance tracking, and customer satisfaction. Cross-functional Coordination: Collaborate with internal teams across product, operations, analytics, and sales to ensure project feasibility, on-time delivery, and client success. Data Analysis & Reporting: Use brand data to track performance metrics, identify business opportunities, and provide actionable insights through regular reporting and dashboards. Insight-Driven Strategy: Translate e-commerce data into strategic recommendations that drive measurable client value and product adoption. Presentation & Communication: Create compelling reports, visualizations, and client presentations for business reviews and stakeholder discussions. Issue Resolution & Project Management: Address client concerns, manage scope adherence, resolve conflicts, and oversee both BAU and ad-hoc project requests. Mentorship: Support and guide junior team members, fostering skill development and team collaboration. Key Requirements 2 5 years of experience in a customer-facing role within a SaaS or E-commerce organization. Strong understanding of e-commerce operations and analytics. Exceptional presentation and communication skills, both written and verbal. Proven ability to manage KPIs, performance reports, and customer success metrics. Experience in data interpretation, storytelling, and visualization tools (e.g., Power BI, Tableau, Excel). Ability to convert complex data into business recommendations and meaningful conversations. Highly organized, detail-oriented, and customer-focused mindset. Strong ethics, proactive approach, and a team player attitude. At Shopalyst, we re building a global, inclusive workplace that empowers individuals from all backgrounds. We believe diversity fuels innovation and growth. If you re ready to make an impact, even if you don t meet every qualification listed, we encourage you to apply.

Renewal Sales Specialist APAC | Cloud SaaS Renewals | Bangalore (EST Shift) Location: Bangalore, India Shift: 5:30 PM 2:30 AM IST Job Type: Full-Time | Renewals Sales | SaaS Account Management | Channel Sales About the Role Rubrik is hiring an experienced Renewal Sales Specialist to manage and drive renewals for existing customer accounts across the US and EMEA regions, based out of our Bangalore office. You will be responsible for owning a portfolio of renewals, ensuring on-time contract renewals, and maximizing recurring revenue growth. This position requires strong communication and collaboration with cross-functional teams including Account Executives, Renewal Operations, Channel Partners, Legal, Customer Success, and Finance to ensure smooth renewal processes and mitigate risks. What You ll Do Manage and meet quarterly renewal quotas and Annual Contract Value (ACV) targets for your book of business. Lead contract negotiations to secure incremental uplifts and favorable renewal terms. Maintain and review your renewal pipeline regularly using CRM tools like Salesforce. Conduct product usage reviews and coordinate with internal teams to address potential renewal risks. Generate and validate accurate renewal quotes at least 120 days prior to contract expiration. Proactively update renewal forecast and opportunity stages in CRM to reflect current pipeline status. Collaborate closely with Account Executives to identify and pursue upgrade and cross-sell opportunities. Consult with customers and partners to resolve renewal-related queries, leveraging internal resources as needed. Participate in product training and stay updated with company announcements and industry trends. Facilitate pipeline review and forecasting meetings with distributors and channel partners. Required Skills & Experience Minimum 2+ years experience in Renewals, Account Management, Sales, or Customer Success roles within SaaS or cloud software companies. Proven track record working with global customers across US, EMEA, and APAC markets. Knowledge of Cloud Data Management and Data Security solutions. Experience in working with Channel/Partner ecosystems is a strong advantage. Excellent verbal and written English communication skills. Bachelor s degree in any discipline. Ability to multitask, prioritize, and operate effectively in a fast-paced environment. Self-motivated, proactive, and capable of working independently or within teams. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Leveraging our innovative Zero Trust Data Security framework, we empower organizations to build resilience against cyber threats, operational disruptions, and insider risks. Powered by advanced machine learning, the Rubrik Security Cloud secures data across enterprise, cloud, and SaaS environments helping businesses maintain data integrity, availability, and rapid recovery when needed most. Join us and contribute to shaping the future of cloud data management and cybersecurity. Qualification : Bachelors degree in any discipline.

Senior Renewal Sales Specialist I Bangalore (5:30 PM to 2:30 AM IST) Location: Bangalore, India Shift: 5:30 PM 2:30 AM (IST) About the Role Rubrik is seeking an experienced Senior Renewal Sales Specialist I to manage a renewal portfolio for existing customers across the US and EMEA regions. Based in Bangalore, you will be responsible for ensuring timely and successful contract renewals while collaborating closely with cross-functional teams including Account Executives, Renewal Operations, Channel, Legal, Customer Success, and Finance. This is a great opportunity for professionals with a background in sales, customer success, or account/channel management who want to join one of the fastest-growing SaaS companies specializing in cloud data management and security. What You ll Do Meet and exceed quarterly renewal quotas and Annual Contract Value (ACV) plans. Lead renewal negotiations and drive incremental uplift on contracts. Own, manage, and review your renewal pipeline regularly in CRM. Conduct product usage and account reviews to identify and mitigate renewal risks by collaborating with Sales, Support, and Customer Success teams. Review, validate, and deliver accurate renewal quotes to distributors 120 days prior to contract expiration. Proactively manage forecasting, renewal sentiment, and opportunity stage updates in CRM. Maintain pipeline hygiene for current and upcoming quarters with consistent monthly updates. Work closely with Account Executives on upgrade and renewal opportunities. Consult with partners and customers to resolve queries and challenges, leveraging internal teams as necessary. Stay updated with product phases, training, certifications, and company news. Conduct periodic pipeline reviews and forecast meetings with distributors and partners. Required Skills & Experience 5+ years of experience in Renewals, Account Management, Sales, or Customer Success within SaaS. Experience working with global customers across US, EMEA, and APAC regions. Familiarity with cloud data management and security solutions. Prior experience in channel or partner ecosystem management is a plus. Excellent English communication skills, both written and verbal. Bachelor s degree in any discipline. Strong multitasking and prioritization skills to manage multiple engagements in a fast-paced environment. Self-starter with the ability to work independently and as part of a team. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Using Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Rubrik s Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery in the face of adversity. Qualification : Bachelors degree in any discipline.

Product Manager II Location: Bangalore, India Employment Type: Full-Time | Hybrid Work Model About Eightfold.ai At Eightfold.ai, we're solving one of society s most fundamental challenges employment by leveraging AI to empower people based on their skills and potential, not just their resumes. Our Talent Intelligence Platform enables companies to hire, retain, and grow a diverse and high-performing workforce. With $410M+ in funding and a $2B+ valuation, we re one of the most influential AI companies in the HR tech space. If you're excited to build transformative products that shape the future of work, Eightfold is the place to be. The Opportunity As a Product Manager II, you'll help build enterprise-scale applications on Eightfold s cutting-edge AI platform. You ll work with cross-functional teams and customers to understand needs, define strategy, and deliver high-impact solutions across the talent lifecycle from hiring to employee growth and retention. Key Responsibilities Own the Product Roadmap: Collaborate with engineering, design, and leadership teams to plan and execute strategic product initiatives. Understand Customer Needs: Engage directly with enterprise customers and internal stakeholders to gather insights and prioritize features that deliver business value. Drive Cross-Functional Execution: Partner with sales, marketing, customer success, and executive teams to align vision and ensure successful go-to-market execution. Market & Competitive Analysis: Stay ahead of industry trends in talent acquisition and employee experience to inform product direction. Integrate AI Capabilities: Leverage Eightfold s proprietary AI platform to power smart, intuitive, and scalable talent solutions. Influence with Data: Use data to make product decisions and track the success and adoption of product features. Qualifications 3+ years of experience in Product Management, ideally with enterprise SaaS or B2B tech products. Strong technical understanding of modern platforms, APIs, and product architecture. Proven ability to translate customer problems into product solutions. Excellent written and verbal communication skills; comfortable presenting to leadership and customers. Demonstrated bias for action, adaptability, and a learning mindset. A passion for Eightfold s mission: helping every person find the right career. Impactful Mission: Work on meaningful products that help shape careers and change lives. Equity Ownership: Be a stakeholder in the company s growth and success. Comprehensive Benefits: Family medical, vision, dental insurance, and competitive salary. Hybrid Flexibility: Work from our Bangalore office 2 3 days per week, with flexibility to work remotely. Collaborative Culture: A transparent, inclusive, and fast-paced environment where your voice matters. Equal Opportunity Employer Eightfold.ai is committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. If you re a product thinker who thrives in a mission-driven environment and loves building customer-first solutions, we d love to hear from you.

About the role - Manager - Customer Success The Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers. Responsibilities Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders. Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs. Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients. Experience in setting up NPS / CSAT Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn Manage and coach a team of customer success executives and operations executives. Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes. Collaborate with the technical team to set up or configure Intugine s software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements 2-5 years of experience in business operations/customer success. Minimum 1 year of B2B Saas operations experience preferred. Minimum 1 year of management experience preferred. MBA preferred from Tier 1/2/3 colleges. You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus). Qualification : MBA preferred from Tier 1/2/3 colleges.

Account Manager - Bangalore Location: Bangalore Role: Account Manager Experience: 10 - 16 years Number of Positions: 1 Qualifications: Relevant Bachelor's Degree Job Description: Develop and maintain strong relationships with CxO level executives and all relevant stakeholders at the customer end. Build a strong relationship with delivery stakeholders. Work closely with the Solution Engineering Team as required. Create a positive team environment to improve collaboration and productivity. Serve as a bridge between the customer and delivery managers/project managers/anchor tenants to maintain high customer success levels. Achieve and maintain high customer satisfaction (CSAT) scores, aiming for over 80%. Conduct monthly governance meetings with customers, involving Sales and other key stakeholders, to ensure all accounts remain in a positive state. Lead weekly account review meetings and provide clarity on all aspects of account management. Publish quarterly, half-yearly, and yearly achievement reports to the CDS Leadership Team. Meet or exceed account growth targets by 20-25% year-over-year. Identify growth areas and prepare a sales roadmap for the next four quarters. Improve overall profit margins by 2-5% year-over-year, per account. Collaborate and contribute to the overall growth of the organization. Qualification : Relevant Bachelor's Degree

Senior/Customer Success Executive (Ads Management) About the Role: Senior/Customer Success Executive (Ads Management) As a Customer Success Executive (Ads Management), you will work towards enhancing the customer experience throughout their journey of our product usage. This will need you to deep dive into the customer business and the software and help the customers with various insights and the right moment and enhance their product usage experience at the same time work with the product team to define various features. Communicate effectively with both internal and external senior-level management to understand customer needs. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships. This role will be based out of Bengaluru, KA. Responsibilities Help our customers automate their digital ad activations using our Universal Ads Manager (across Social, Search, Video and Display) Leverage audience intelligence from our platform to help targeting precision in campaigns Leverage full funnel insights from our platform and help optimize campaigns Build lasting relationships with key customers and agency partners based on product advertising and service quality. Analysing and sharing reports to clients based on campaign performance. Requirements 3 6 years of experience in digital media planning and operations An understanding of campaign setup on popular platforms like Facebook, Google Ads and DV360 Strong data and analytical skills Experience in campaign management, analytics and ad serving technologies Experience in audience solutions like DMP/CDP We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply. Experience 3 6 years of Relevant Experience Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Senior Customer Success Executive Ad Automation About the Role: Senior Customer Success Executive - Ad Automation As the Customer Support Lead Ad Automation, you will be responsible for managing and leading the customer support team focused on resolving client issues related to using the Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), DV360, Google Ads etc. You will work closely with cross-functional teams, ensuring that customer issues are resolved promptly and that our clients can maximize the effectiveness of their digital advertising campaigns. You will also have the opportunity to shape and refine customer support processes, deliver exceptional service to clients, and be the voice of the customer within the organization. Responsibilities Team Leadership & Management Lead, mentor, and manage a team of customer support specialists focused on Shopalyst Ad Automation platform that integrates with popular media platforms. Set clear goals and objectives for the team and ensure consistent performance and adherence to service level agreements (SLAs). Conduct regular one-on-one meetings, performance reviews, and provide coaching to help team members grow in their roles. Develop and implement processes to improve team efficiency, collaboration, and customer satisfaction. Customer Support for Digital Ad Platforms Provide detailed customer support for clients using Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), Google Ads, DV360, and other digital advertising platforms. Troubleshoot and resolve issues related to ad campaign setups, targeting, tracking, reporting, and optimization. Handle complex client escalations and ensure timely and effective resolution of technical issues. Collaborate with engineering and product teams to address product-related challenges and improvements. Cross-functional Collaboration Work closely with the Product, Engineering, and Sales teams to relay customer feedback and advocate for client needs. Provide product insights and troubleshooting guidelines to both internal teams and clients. Assist the Sales and Account Management teams by providing product support for pre-sales activities and customer onboarding. Client Training & Education Conduct training sessions and create self-service resources (e.g., guides, FAQs) to empower clients to use Shopalyst Ad Automation platform. Stay up to date with new features, updates, and best practices in Shopalyst Ad Automation, Meta, Google Ads, DV360, and other relevant media platforms. Reporting & Documentation Maintain detailed records of customer interactions and technical issues within the support ticketing system. Provide regular reports and insights on team performance, common customer issues, and potential product improvements. Monitor ticket queues and ensure that customer queries are handled in a timely manner. Continuous Improvement Analyze customer feedback to identify trends and recurring issues to improve the overall customer experience. Drive initiatives to enhance customer satisfaction and streamline support processes. Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud) Job Summary As a Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud), you will guide the technical evaluation phase in a hands-on environment throughout the sales process. You will be a technical advisor internally to the sales team and work with the product team as an advocate of your customers in the field. You will help our customers achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field while finding solutions to our customers' biggest challenges in big data, analytics, data engineering, and data science problems. You will report to the Solutions Architect (SA) Manager. The Impact You Will Have You will be a Big Data Analytics expert on aspects of architecture and design. Engage with the technical community by leading presentations, workshops, seminars, and meet-ups. Lead your clients through evaluating and adopting Databricks, including hands-on Spark programming and integration with the wider cloud ecosystem. Support your customers by authoring reference architectures, how-tos, and demo applications. Integrate Databricks with 3rd-party applications to support customer architectures. Together with your Account Executive, you will form successful relationships with clients throughout your assigned territory to provide technical and business value. What We Look For Consulting, pre-sales, or post-sales experience working with external clients across a variety of industry markets. Core strength in either data engineering or data science is advantageous. 5+ years of experience demonstrating technical concepts, including presenting and white-boarding. 4+ years of experience designing architectures within a public cloud (AWS, Azure, or GCP). 4+ years of experience with Big Data technologies, including Spark, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others. Solid coding experience in Python, R, Java, Spark, or Scala. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook.

Job Title: Senior Technical Program Manager Location: Bengaluru, India About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in the AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Job Overview: As a Senior Technical Program Manager, you will play a pivotal role in the planning, management, communication, and governance of Couchbase Engineering and Cloud programs and projects. You ll lead cross-functional initiatives in a fast-paced, results-oriented environment, ensuring high-quality and timely execution of critical projects that align with Couchbase s goals and vision. Responsibilities: Release Management: Coordinate and execute efficient release management processes, ensuring smooth and timely deployment of software updates while maintaining rigorous testing and validation protocols. Security Program Management: Lead the development and implementation of comprehensive security programs, overseeing risk assessments, designing strategies, and ensuring compliance with industry standards to safeguard assets and data. Cross-Functional Collaboration: Work closely with cross-functional teams to ensure seamless integration of engineering solutions, consistently meeting Service Level Agreements (SLAs) for development and support. Program Management: Formulate, organize, and monitor interconnected projects, ensuring clarity of cross-functional requirements and managing scope, quality, and schedules effectively. Risk Management: Identify potential risks and dependencies across multiple work streams, using data-focused analysis to drive mitigation actions. Product Strategy Alignment: Collaborate with the product team to clarify and specify the product roadmap, ensuring alignment with business goals. Stakeholder Communication: Communicate goals, status, risks, and impacts to teams and stakeholders, adapting your communication style to suit different audiences. Issue Resolution: Effectively manage issues, backlogs, and changes, escalating risks and bottlenecks at the earliest opportunity to ensure smooth project execution. Qualifications: Education: Bachelor s/Master s degree in Computer Science or equivalent. Experience: 5 - 7 years of experience managing cross-functional and/or cross-team projects in a fast-paced environment. Cloud Expertise: Experience with AWS, GCP, or Azure platforms; certifications are helpful but not required. Problem-Solving: Excellent analytical skills, with a strong ability to solve complex technical and operational issues. Systems Understanding: Solid understanding of large-scale distributed systems design and operational challenges. Cross-Functional Collaboration: Experience partnering with engineering teams and driving execution across all phases of the software development lifecycle. Remote Work Experience: Comfortable working remotely with global teams, and adept at navigating ambiguity in a rapidly evolving environment. Communication Skills: Strong verbal and written communication skills, with the ability to create clear specifications, executive reports, and communicate complex ideas to diverse audiences. Modern customer experiences require a flexible cloud database platform that powers applications across cloud, edge, and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more! Qualification : Bachelors/Masters degree in Computer Science or equivalent.

Summary / Role Purpose The Strategic Account Executive with around 15 years of experience will be responsible for sales and ensuring customer satisfaction. The candidate should be willing to collaborate with the complete ecosystem and be committed to supporting Ansys in achieving its business goals. This role involves executive-level partnership engagement to generate substantial revenue growth potential. Key Duties and Responsibilities Achieve business targets by ensuring order closures in alignment with quarterly business goals. Develop existing customer relationships and identify new business opportunities. Travel to customer sites (minimum 50% travel expected). Utilize MEDDIC, Challenger selling, and act as a trusted advisor to customer leadership. Accurately forecast annual, quarterly, and monthly revenue streams. Follow business ethics and adhere to Ansys' values and policies. Manage Enterprise Accounts with a focus on sustainable customer engagement, collaboration, and executive sponsorship. Understand the customer s ecosystem, business priorities, and challenges to align Ansys solutions with impactful business outcomes. Identify customer problems and create ROI-based proposals aligned with business outcomes. Establish a long-term account plan with executive buy-in from Ansys leadership. Plan for executive-level sponsorship and manage ongoing business relationships. Map customer relationships and understand key decision-makers and influencers. Establish relationships with customer executives who can serve as business champions. Collaborate with Global Account Teams, product specialists, business partners, and other Ansys functions. Organize seminars and training with presales engineers to enhance Ansys presence. Monitor customer satisfaction and address concerns. Facilitate multiyear deal contract negotiations for mutually beneficial agreements. Minimum Education/Certification Requirements Bachelor s degree in Engineering or a related field. An MBA is a plus. Preferred Qualifications and Skills Experience in Global, Enterprise, Captives, or OEM accounts. Minimum 10+ years of experience in Account Management, Enterprise, or Strategic Sales. Preferable sales experience in Engineering Simulation, CAD, PLM, or Manufacturing Solutions. Experience with IoT, Digital Twin, ML, AI, VR, or platform solutions is a plus. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what s next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. Inclusion is at Our Core We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that welcomes people from all backgrounds, identities, and experiences. Welcome What s Next in Your Career at Ansys At Ansys, you will be part of a team of visionary leaders and innovative thinkers who strive to change the world with cutting-edge technology and solutions. We hold high standards and seek individuals who are ready to meet challenges head-on. Join us in pushing the limits of simulation technology to help customers bring innovative products to market faster and at a lower cost. At Ansys, it s about learning, discovery, and collaboration. We celebrate what s next as much as we celebrate accomplishments. We foster an environment built on respect, autonomy, and ethics, where individuals can grow and contribute to meaningful projects.

Summary / Role Purpose The Account Manager will increase new and existing business by adapting ANSYS engineering simulation products and solutions into customers engineering environments and product development processes, ultimately helping customers develop new products and improve existing products and processes. The Account Manager is responsible for all sales activities, from developing new customers through generation of new contacts within an assigned geographical territory, and/or specified named accounts and is responsible for maximizing sales profitability, growth, and account penetration. The role sells the entire Ansys solution and services directly to end users. A successful Account Manager creates a long-term strategy, and helps the customer realize the greatest possible ROI and executes on the said plan from the Ansys solution. Key Duties and Responsibilities Performs sales activities, establishes, develops and maintains business relationships with current and/or prospective customers to maintain renewal business and generate new business for an assigned geographic area, set of named accounts or product/service line to achieve or exceed revenue objectives. Create and conduct sales presentations to match customers' required capabilities to their positive business outcomes. Remain knowledgeable and keep abreast of the company's new and existing products/services to facilitate sales efforts. Research sources for developing current and prospective customers to determine their potential. Develop clear and effective written proposals/quotations for current and prospective customers. Create and maintain account plans for existing customers highlighting profile, share, and value opportunities. Leads coordination of sales effort with marketing, account team, sales management, accounting, legal, and technical services groups globally. Maintain accurate sales data and reports within CRM. Provide accurate forecasts for new sales and renewal revenues. Leverage trade shows and conventions; schedule training and seminars to enhance new business opportunities within the current and prospective customer base. Alert clients to new or improved products/services and relay client feedback to product development staff. Serve as a resource to Ansys channel partners within a designated territory by assisting with the sales process related to new and existing accounts, up to and including opportunity close. Minimum Education/Certification Requirements and Experience Education & Years of Experience: Bachelor s degree in technical, engineering, business or related field with 5+ years of experience demonstrating success in technical sales positions OR 6+ years of experience demonstrating success in technical sales positions. Experience in EDA/ semiconductor design and electronics system design. Demonstrates understanding of engineering analysis and technology. Excellent communication and organizational skills and the ability to work independently. Travel: up to 50%. Preferred Qualifications and Skills Fluent in English. Demonstrated knowledge of the company's products/services. Knowledge of the specific territory, product line, or customer(s). Ability to present to VP & C-Level Executives. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

About RARE RARE is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, RARE simplifies life and enhances experiences through a wide range of services: Travel Services: From flight bookings and visa assistance to personalized itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating custom menus for special occasions. Gifting Solutions: Thoughtful gift sourcing for any event, personalized packaging, and seamless delivery. Mobility Coordination: Chauffeur services, vehicle rentals, and transport solutions for convenience and ease. Lifestyle Support: Event planning, wellness services, and daily errands for complete lifestyle management. By managing everyday tasks and taking care of the details, RARE allows customers to focus on what matters most be it work, family, or personal goals. With a strong commitment to efficiency, reliability, and personalized solutions, RARE empowers customers to live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking and User Management Maintain a list of pending and completed user requests, identifying areas of delight. Monitor multiple pending requests and flag cases for consolidation where appropriate. Nudge agents to manage clubbed requests for better coordination and customer experience. Keep an updated list of available rewards, delights, and offers for deployment. Manage and maintain customer data, including profiles, preferences, past interactions, and completion rates. Delight Delivery Identify customer delight opportunities based on transaction value, status, and engagement history as per SOPs. Select appropriate rewards and delights tailored to each user and task. Track and document customer feedback on delight delivery. Background Requirements 3+ years of experience in customer experience, loyalty programs, or concierge roles. Strong creativity and a customer-centric mindset. Experience or passion for creating engagement and delight initiatives. Key Result Areas (KRAs) Identify and execute customer delight opportunities. Ensure proper tagging and consolidation of unfulfilled requests. Enhance overall customer experience. Key Performance Indicators (KPIs) Engagement Rate: Measured through customer interaction and participation. Positive Feedback: Collected from delight interactions. Retention Rate Improvement: Track and improve repeat customer engagement. Customer Satisfaction: Monitor scores at the user level to ensure high service quality. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

about the role Client Success Partner will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. key responsibilities Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Managing a set of predefined customers & grow business in these accounts across all Technosoft Services. Identify and grow opportunities within existing accounts and collaborate with product sales specialists and cross functional teams for up-sell and cross-sell of Searce products and services Responsible for renewals, customer engagement and high customer satisfaction Keeping a close track on clients' business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement. Expertise in dealing with variety of sales situations & acquire clients on "value based selling". preferred qualifications Graduate degree (Preferably with an MBA in Sales & Marketing) 2-4 years of experience in enterprise sales for technology services or products Strong written and verbal communication skills Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors Expertise in recruitment, training & selection of sales professionals, experience in managing and grooming fresh talent and managing tight deliverables. Qualification : Graduate degree (Preferably with an MBA in Sales & Marketing)

Summary of Essential Job Functions The primary responsibility of the InfoSec Tech Lead is to ensure the organization's global information security, compliance, and risk management. The role involves collaborating with various teams to identify and implement security requirements for product applications and infrastructure. Minimum Requirements (Education & Work Experience) Education: Bachelor s/Master s degree in Computer Engineering or Information Science. Certifications (Preferred): OSCP, OSCE, ECSA|LPT, CPT, CEH. Experience: 5-7 years in Vulnerability Management, covering Application, Infrastructure, Cloud, Mobile Security, Secure Code Review, and IoT. Work Location: Bangalore, India (May require travel). Competency Requirements Hands-on experience in Network, Web-based, and Cloud Application Security Assessments including threat modeling, vulnerability assessments, and penetration testing. Knowledge of current information security trends. Familiarity with security bug classification frameworks (e.g., CVSS, DREAD) and application of classification methods. Expertise in Web Service vulnerability assessments. Understanding of Mobile Application Security (iOS/Android). Experience in code review methods and standards. Ability to develop proof-of-concept (POC) exploits for security vulnerabilities. Proficiency with web application vulnerability scanning tools (e.g., Acunetix, NTO Spider, BurpSuite Pro, WebInspect, Core Impact). Experience with network assessment tools and exploitations (e.g., Kali Framework, QualysGuard, Nessus, Nexpose, Nmap, Metasploit, Saint). Experience in static code review tools (e.g., Checkmarx, HP Fortify, IBM AppScan Source). Proficiency in at least two scripting languages (e.g., Python, Perl, PHP, Ruby, etc.). Ability to assess applications using OWASP, OSSTMM, CESG, CREST, NIST, ISSAF, PTES methodologies. Understanding of SDLC practices and adaptability to Agile methodologies. Experience in high-level programming languages (e.g., Java, C, C++, .NET (C#, VB)), with DAST code review as an added advantage. Knowledge of operating systems (Windows/Linux/UNIX IBM AIX, Sun Solaris, HP UX) and network equipment. Experience providing technical oversight to project teams to ensure quality engagements. Strong experience in mentoring, coaching, and leading teams in challenging environments. Familiarity with security compliance frameworks (PCI, SOC, GDPR). Other Requirements Strong ethics and integrity in business and information security. Proficiency in English (written and verbal communication skills). Ability to prepare professional reports and present findings to technical and executive stakeholders. Ability to interact with customers and understand security requirements. Job Responsibilities Conduct and manage Vulnerability Assessments and Penetration Testing (VAPT) for Infrastructure, Web Applications, and Web Services/APIs. Perform manual and automated security testing to identify vulnerabilities. Conduct periodic configuration audits for network devices, servers, and critical functions. Perform secure code reviews across multiple programming languages and recommend corrective actions. Assess SDLC processes for security compliance. Develop security testing scripts and procedures. Participate in security-related projects as per skillset. Continuously evaluate application architecture to enhance security processes. Analyze suspected vulnerabilities, collaborate with subject matter experts, and recommend remediation measures. Evaluate and recommend security products and solutions. Act as a security advisor for secure coding standards and security information management. Qualification : Bachelors/Masters degree in Computer Engineering or Information Science.

About Salesforce At Salesforce, we help companies leverage our powerful CRM platform and innovative technology solutions to drive digital transformation. With a commitment to personal and professional growth, we empower individuals to achieve business results while making a meaningful impact. As part of our rapidly growing SMB segment, we re looking for a dynamic Presales Solution Engineer to help shape the future of business technology. Position Overview This is an outstanding opportunity for an experienced Presales professional to collaborate with the Sales team and showcase Salesforce s capabilities in driving digital transformation for SMBs. The ideal candidate will be passionate about helping businesses unlock their potential through strategic use of technology, building meaningful solutions, and driving business outcomes. Your Impact Strategic Partnership: Work closely with Sales teams to foster relationships with prospects and existing customers, driving customer success and sales growth. Discovery Expertise: Lead outcome-driven conversations to deeply understand customer business requirements, uncover challenges, and guide discovery sessions. Solution Visionary: Co-create tailored solutions on the Salesforce platform, aligning short and long-term goals with the customer s digital transformation journey. Compelling Demonstrations: Design and deliver product demos, showcasing the versatility and impact of Salesforce solutions. Continuous Learning: Engage in training and certification programs to stay ahead of industry trends and enhance expertise. Field Feedback: Act as a liaison between customers, product teams, and enablement teams to provide valuable field insights that enhance product offerings. Trusted Advisor: Serve as an expert consultant, demonstrating the business value of Salesforce solutions to both technical and business leaders. Key Responsibilities Thought Leadership: Drive customer success and digital transformation through innovative solutions. Solution Building: Run discovery sessions, engage with business users, and design presentations, demonstrations, and prototypes. Roadmap Creation: Build roadmaps to clearly articulate how customers can evolve from their current state to their desired future state. Executive Communication: Present business value to managers and executives, making complex solutions understandable. Customer Engagements: Lead multiple customer engagements, balancing responsibilities and delivering impact. Collaboration: Be a collaborative team member who shares knowledge and supports others in delivering high-quality solutions. RFP/RFI Responses: Provide functional and technical responses to customer requests for proposals or information. What You Bring Experience: A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions. Solution Selling Expertise: Strong experience in pre-sales and implementation, especially for enterprise customers. Business Analysis: Experience building business cases, return on investment analysis, and driving customer journeys. Cloud Knowledge: Understanding of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions. Presentation Skills: Outstanding verbal and written communication skills, with an emphasis on needs analysis, business justification, and closing. Problem-Solving: Ability to think creatively and develop innovative solutions to meet customer needs. Ready to Join the Salesforce Team? If you re an innovative thinker with a passion for driving change and delivering impactful solutions, we d love to have you on our team to help shape the future of Salesforce-powered transformation. Qualification : A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions.