Customer Experience Design Jobs in Bengaluru

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Infrastructure Security Leader Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI-powered platform for customer experience, enabling enterprises to automate customer interactions using AI agents. Our platform ensures natural conversations, delivering predictable outcomes, and is trusted by top companies like DoorDash, Affordable Care, Signify Health, and Verida. Observe.AI blends advanced speech understanding, workflow automation, and enterprise-grade governance to deliver end-to-end AI solutions that optimize both human and AI interactions, providing insights for coaching and quality management. At Observe.AI, we re on a mission to transform customer experiences through AI. As a founding member of our Infrastructure/Cloud Security team, you will have the opportunity to shape and design cloud security from the ground up for a platform trusted by over 80 million users. Reporting directly to the VP of Information Security, you will drive a defense-in-depth approach across infrastructure, IAM, and networks. This is a unique, zero-to-one role where you ll define security strategy, mentor the team, and make a long-lasting impact in a fast-growing AI company. What You ll Be Doing: Security Strategy Development: Design and document security policies, reference architectures, design patterns, and roadmaps to protect our platform. Secure Access & Network Design: Lead efforts to design secure access controls and networks for production environments. Cross-Department Leadership: Collaborate with Corporate IT to implement security measures within the corporate environment. Defense-in-Depth: Implement network segmentation, firewall configurations, VPNs, and deep packet inspection to minimize impact from security incidents. AWS Infrastructure Security: Re-architect AWS infrastructure to enhance security, ensuring that networks, VPCs, and security configurations are optimized. Vulnerability Management: Identify tools and technologies to scan networks, OS, and infrastructure for vulnerabilities, and work with SRE teams to remediate identified risks. Security Compliance: Represent Infrastructure Security in PCI, SOC, ISO, HITRUST, and other regulatory audits, ensuring compliance. Collaborative Design: Partner with engineering teams and architects to ensure infrastructure designs meet both business and security requirements. Stakeholder Collaboration: Work with other teams to integrate up-to-date security features and infrastructure designs across the organization. What You ll Bring to the Role: 9+ years of experience in Software Engineering, Network Security, and AWS Security. Proven track record in designing and implementing secure Cloud Infrastructure, Network Security, and Corporate IT Security. Experience at a SaaS product company with hands-on knowledge of cloud security. Leadership experience in managing Infrastructure Security teams or Security-Focused SRE teams. Strong understanding of network designs, protocols, and certifications like CCNA (or similar). Ability to handle multiple, high-priority projects simultaneously while maintaining focus and quality. Comfort with working off-hours to handle security incidents in a dynamic, fast-paced environment. First-hand experience with major cloud providers, specifically AWS. Deep understanding of large-scale systems and N-tier architectures. Excellent communication skills, able to effectively influence and collaborate with stakeholders across the organization. Perks & Benefits: Medical Insurance: Comprehensive options, including free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, along with generous national, festive, and parental leave. Learning & Development: Access to a fund that supports continuous learning and professional growth. Flexible Benefits: Tax exemptions for meals, PF, etc., along with other flexible benefit plans. Team Culture: Fun events to foster collaboration and culture across the organization.

Software Development Engineer III Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management. Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels. At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences. You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you. What You ll Be Doing: AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service. Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle. Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps. Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects. Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues. Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information. Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability. Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently. Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle. Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges. What You ll Bring to the Role: 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions. Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar. Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra). In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc. Understanding of popular caching tools such as Ehcache, Memcache, Redis. A customer-first mindset with the ability to adapt quickly in a fast-paced environment. Strong problem-solving skills and the ability to think and communicate from first principles. Open-mindedness to learning new technologies and staying current with industry trends. Perks & Benefits: Medical Insurance: Comprehensive medical coverage with free online doctor consultations. Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave. Learning & Development: A dedicated fund for continuous learning and professional development. Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans. Team Culture: Regular fun events to promote collaboration and build company culture.

AI Agent Engineer Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. We enable enterprises to deploy AI agents that automate customer interactions, delivering natural conversations with predictable outcomes. Our platform combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. We also empower teams to guide and augment human agents with AI copilots, while analyzing 100% of interactions for insights, coaching, and quality management. Leading companies like DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all channels. We re looking for an AI Agent Engineer to take the lead in building and deploying enterprise-grade Voice, Chat AI agents, and AI Copilot solutions. This role is hands-on, customer-facing, and crucial for bringing AI solutions to life from design and integration to deployment and optimization. As an AI Agent Engineer, you'll **own the end-to-end lifecycle of AI agents**: from building and integrating them to testing, deploying, and tuning performance to meet client requirements. What You ll Be Doing: AI Agent Development & Deployment: Take full ownership of building and deploying AI agents, including designing prompts, workflows, integrations, telephony setup, and evaluation forms. Client Engagement & Demos: Lead weekly client demos, showcase progress, gather feedback, and act as the primary technical contact once the solution is defined. Systems Integration: Configure and integrate APIs, handle data mappings, manage authentication, error handling, and connect AI agents to CRMs, databases, or knowledge systems. Telephony Integration: Set up and optimize SIP/CCaaS/PSTN routing, configure fallbacks, pass metadata, and troubleshoot call quality issues. Optimization & Iteration: Continuously monitor agent performance, refine prompts, conduct iterative tests, and ensure agents meet automation and containment targets. Strategic Consultation: Translate customer requirements into actionable solutions, while working consultatively to unblock challenges related to security, connectivity, or knowledge ingestion. Collaboration with Engineering: Work alongside the product and engineering teams for deeper technical fixes and platform improvements, while leading client delivery independently. What You ll Bring to the Role: 3+ years of experience in conversational AI, ML engineering, or system integration, with hands-on delivery of AI/LLM-based solutions. Strong expertise in prompt engineering, workflow building, API integration, and telephony systems (SIP, Twilio, Amazon Connect, etc.). Familiarity with Large Language Models (GPT, Claude, Gemini) and orchestration frameworks like LangChain and LlamaIndex. Solid ML knowledge in areas such as embeddings, retrieval-augmented generation (RAG), evaluation frameworks, and fine-tuning models for optimal performance. Proficiency in programming languages such as Python, JavaScript, or similar. Customer-facing experience, with the ability to lead deep technical discussions and conduct weekly project demos. A strong problem-solving mindset, with the ability to find workarounds, unblock integrations, and adapt to unique customer ecosystems. Bachelor s degree in Computer Science, Engineering, or a related technical field. Experience with Integration Platform-as-a-Service (iPaaS) providers such as n8n, Zapier, or similar, and a strong understanding of API integrations and data flow management. Extensive hands-on experience with telephony integrations, including protocols like SIP, PSTN, and other telephony technologies. Perks & Benefits: Medical Insurance: Comprehensive medical coverage and free online doctor consultations. Generous Leave Policies: Annual privilege and sick leave (as per Karnataka S&E Act), national and festive holidays, plus parental leave. Learning & Development Fund: Support for continuous learning and professional development. Fun Team Culture: Regular fun events to foster a collaborative and engaging work environment. Flexible Benefit Plans: Tax-saving benefits (meal cards, PF, etc.) and other flexible benefit options. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Solution Engineer Experience: 3 5 Years Location: Mumbai About VuNet VuNet is a trailblazer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences in the financial services sector. Our platform provides end-to-end visibility into customer journeys, driving proactive issue resolution, operational resilience, and enhanced user satisfaction. With over 28 billion digital transactions monitored monthly, we re already empowering leading banks and financial institutions to improve their digital operations, touching over 300 million users globally. VuNet is Series B funded, part of NASSCOM DeepTech Club, and recognized in Forbes DGEMS 200 and by global analysts such as Gartner and Omdia. Your Role: Solution Engineer We are looking for a Solution Engineer who will serve as a trusted advisor for our customers, understanding their business needs and translating them into actionable solutions using our VuSmartMaps platform. You will collaborate closely with customers to optimize their business processes, IT landscape, and overall customer experience by leveraging advanced observability and analytics capabilities. As a Solution Engineer, you ll work across a diverse range of technologies, from applications and networks to databases and business domains. You ll be instrumental in ensuring that our solutions deliver measurable value, maximize ROI, and help customers gain deeper insights into their infrastructure and application performance. Roles & Responsibilities End-to-End Solution Design: Work across a broad range of infrastructure domains network, compute, storage, databases, applications, transactions, and business domains to design integrated observability solutions tailored to customer needs. Leverage Big Data & AI: Use the Big Data and AI-driven features of VuSmartMaps to provide insights into application performance, enhancing business outcomes and end-user experiences. Customer Collaboration: Engage with customer teams and stakeholders to understand their pain points, gather requirements, and design custom solutions and integrations. Solution Architecture & Validation: Develop detailed design documents for solutions and collaborate with internal engineering teams to validate and refine designs. Identify Critical Metrics: Analyze customer application architectures and transaction workflows to identify key touchpoints, critical metrics, and monitoring requirements. Business Insights & Recommendations: Use analytics to provide actionable insights and business recommendations, helping customers improve system performance and optimize workflows. Platform Implementation: Oversee the planning and execution of platform implementation at customer sites, ensuring smooth and successful deployment. Product Development Feedback: Work with the product team to develop new features, identify bugs, and address solution gaps based on customer feedback and your findings. Continuous Learning: Keep up to date with emerging technologies such as Big Data, NoSQL databases, Elastic Search, MongoDB, and DevOps practices, and apply these learnings to enhance our offerings. What You Bring Experience: At least 3+ years of experience in IT infrastructure, observability, or APM (Application Performance Monitoring). Infrastructure Expertise: Hands-on experience working with large-scale IT infrastructures, including applications, databases, networks, and transactions. Monitoring & Automation Tools: Experience with monitoring tools, automation platforms, and an understanding of observability principles. Scripting Skills: Proficiency in scripting (Python, Bash, or similar languages). Technology Familiarity: Knowledge or experience in technologies like Elastic Search, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, JMX, and related observability tools. Good to Have Certification: CKA (Certified Kubernetes Administrator) certification is a plus. Life at VuNet: At VuNet, we re building a world-class observability platform proudly Made in India. As part of our team, you ll tackle some of the most exciting and complex challenges in the tech world, all while staying ahead of the curve with emerging technologies like Gen AI. Collaboration & Innovation: We re a team of passionate problem-solvers who thrive on collaboration, learning, and innovation. We embrace a high-trust, transparent workplace culture where you can take ownership, grow, and make a meaningful impact. Growth & Development: If you re excited to work with cutting-edge technology, drive real-world impact, and grow in your career, VuNet is the place for you. Benefits for You Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counseling support. A learning culture that promotes growth, innovation, and ownership. Transparent and inclusive workplace culture that values high trust. Access to Gen AI and integrated technology workspaces. Career development programs to enhance your skills through continuous training and support.

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Senior Product Designer Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just another fintech startup we re building the world s first cross-border neobank that empowers global citizens to access credit and financial services in a new country using their existing credit history from their home country. Whether it s checking accounts, credit cards, remittances, loans, or insurance, Zolve removes financial borders so people can move freely and achieve their dreams anywhere in the world. As we scale into new geographies and launch new product lines, we re looking for a Senior Product Designer to join our mission and help shape the future of global financial experiences. About the Role As a Senior Product Designer at Zolve, you will be responsible for driving design strategy and execution across our digital products. From ideation to launch, you ll create seamless and delightful user experiences for a diverse, global audience. This is a high-impact role that requires strong UX/UI expertise, cross-functional collaboration, and a passion for solving complex problems in the fintech space. Key Responsibilities Design Leadership Own the end-to-end design process from user research, journey mapping, and wireframing to high-fidelity UI and prototyping Establish and maintain a long-term vision for design that aligns with product and business goals User-Centered Design Conduct user research, usability testing, and market analysis to deeply understand customer needs across regions Translate insights into intuitive, elegant, and scalable designs Collaboration & Mentorship Work closely with product managers, developers, and business stakeholders to build and ship impactful products Mentor junior designers and foster a collaborative, creative, and feedback-driven design culture Design Systems & Consistency Build, maintain, and scale robust design systems and style guides to ensure consistent UX/UI across platforms Problem Solving Tackle complex design challenges using a balanced approach of creativity, data, and empathy Iterate quickly based on feedback and changing requirements Who You Are Qualifications Bachelor's degree in Design, HCI, Interaction Design, or related field (Master s degree is a plus) 6 10 years of product design experience, with a strong portfolio demonstrating UX/UI skills Previous experience in fast-paced startups or fintech is a strong advantage Design & Technical Skills Proficient in design and prototyping tools like Figma, Sketch, Adobe XD, or InVision Strong understanding of UX principles, interaction design, and mobile-first design Familiarity with HTML/CSS/JavaScript (optional but a plus) Soft Skills Strong communication and storytelling abilities Excellent organizational and multitasking skills Passionate about design systems, user advocacy, and continuous improvement Shape the future of cross-border banking with a high-impact product Collaborate with talented, passionate, and mission-driven individuals Work on global problems with real human impact Fast-paced, agile, and meritocratic environment Qualification : Bachelor's degree in Design, HCI, Interaction Design, or related field (Masters degree is a plus)

Application Engineer Location: Bangalore Department: Engineering / Customer Success Role Summary Fracktal Works is seeking an enthusiastic and technically skilled Application Engineer to join our team in Bangalore. In this customer-facing role, you will be responsible for supporting clients with technical challenges, conducting training, evaluating applications, and collaborating across teams to advance the use of 3D printing technology. Your work will play a key role in driving innovation, improving customer experience, and enabling the successful adoption of additive manufacturing solutions. Key Responsibilities Provide hands-on technical support to customers, resolving issues related to 3D printing hardware, software, and processes. Collaborate with the sales and engineering teams to develop new 3D printing applications and tailor solutions to client needs. Deliver customer training on 3D printing systems, software (CAD), and post-processing techniques. Work with the R&D team to test new materials and print processes aimed at improving quality, reliability, and performance. Evaluate 3D printing products and services; offer feedback and insights to the engineering team for continuous improvement. Maintain a strong understanding of 3D printing trends and technologies, and share insights with the sales and marketing teams. Represent the company at trade shows, conferences, and events, showcasing solutions and building customer/vendor relationships. Develop technical resources including documentation, training guides, and application notes for both internal and customer use. Support the sales process by providing technical assistance, conducting product demonstrations, and attending customer meetings. Coordinate with the sales team on scheduling, documentation, and ensuring availability of sales-related equipment and materials. Perform CAD modeling for client-specific applications and internal development projects. Required Skills & Qualifications 1 3 years of experience with 3D printing technologies (FDM, SLA/DLP, SLS) in commercial or industrial settings. (Fresh graduates and interns with relevant skills are also encouraged to apply.) Hands-on experience with operating, maintaining, and troubleshooting 3D printing or industrial equipment. Familiarity with the complete 3D printing project lifecycle, including design, printing, post-processing, and testing. Strong oral and written communication skills with the ability to explain complex technical concepts clearly. Excellent problem-solving, facilitation, and consultation skills. Awareness of technology trends and innovations in additive manufacturing. Technical Proficiencies CAD Software: SolidWorks, Fusion 360, Autodesk Eagle Simulation/Analysis Tools: Ansys Workbench (Static Structural), Minitab Documentation Tools: LaTeX Programming Languages: C/C++, Python Operating Systems: Windows, Linux Education Bachelor s degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field. Candidates with strong industry experience in lieu of a degree may also be considered. At Fracktal Works, you'll work at the intersection of engineering and innovation. As an Application Engineer, you'll be empowered to solve real-world problems, work with cutting-edge 3D printing technologies, and contribute directly to customer success and product development. Qualification : Bachelors degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Position Title: Data Architect Department: R&D Engineering Location: Bangalore Experience: 15+ Years Industry: SaaS / Conversational Engagement / Customer Experience Technology About Acqueon: Acqueon is a leading provider of conversational engagement software that enables customer-centric enterprises to proactively engage with their customers across voice, messaging, and email channels. By leveraging a powerful data platform, predictive models, and intelligent workflows, we help brands enhance customer experience, improve collections, and drive revenue growth. With over 200 global clients, Acqueon is at the forefront of AI-powered customer engagement. Role Overview: We are seeking a visionary and technically hands-on Data Architect to lead the development of enterprise-scale data platforms and engineering solutions. You will work closely with Product Owners, Engineering Leadership, and cross-functional teams to define and execute a strategic technology roadmap aligned with Acqueon s business goals. As a key member of our R&D team, you ll lead the design and development of highly scalable, low-latency, fault-tolerant data systems, while mentoring top-tier engineering talent and driving high-impact product features. Key Responsibilities: Architect & Lead: Design and lead development of scalable data architectures and solutions supporting real-time and batch processing, analytics, and enterprise applications. Strategic Ownership: Define and implement the data strategy, technology roadmap, and long-term architecture vision for Acqueon s platforms. Leadership: Manage and mentor a team of senior developers and engineers, fostering innovation, ownership, and delivery excellence. Cross-functional Collaboration: Work with Product, Sales, Engineering, and Customer teams to align on feature development and delivery strategy. Project Management: Oversee the end-to-end delivery of complex features, ensuring adherence to timelines, scalability, and quality standards. System Design: Review architecture and design for robustness, performance, and fault tolerance, including multi-region, high-availability setups. R&D Enablement: Collaborate with international R&D teams and align development efforts across global product initiatives. Innovation & Optimization: Drive architectural decisions, recommend performance improvements, and ensure best practices for enterprise-scale data solutions. Required Skills & Experience: Education: Bachelor s or Master s in Computer Science, IT, or related field. Experience: 15+ years in software development and data architecture, with leadership experience in managing engineering teams. Architecture Expertise: Proven experience in designing scalable, concurrent, distributed, and highly available data systems. Database Proficiency: Strong in SQL/NoSQL databases Experience with MS SQL, Aerospike, DynamoDB, Snowflake In-depth knowledge of micro-partitions, cluster keys, warehouse cloning, time travel in Snowflake Strong in writing and tuning complex stored procedures ETL & Pipelines: Experience in building ETL pipelines and integrating data from S3, Kinesis Streams, APIs Cloud & DevOps: Strong understanding of Docker, AWS, and cloud-native deployment architectures Setting up multi-region resilience, disaster recovery strategies Technologies: Elasticsearch, AWS data services, container orchestration Big Data & Analytics: Exposure to analytical processing and statistical modeling is a plus Leadership: Strong project management skills, stakeholder engagement, and team mentoring experience Preferred Qualifications: Background in customer engagement, VDI, Cybersecurity, or Secure Access technologies Previous experience working with distributed R&D and product teams Knowledge of Acqueon, Citrix, VMware, Omnissa platforms is a plus Certifications in AWS, Snowflake, or similar technologies are an advantage Soft Skills & Behavioral Traits: Strong verbal and written communication skills Strategic thinking with hands-on execution ability High accountability and ownership mindset Ability to work in a fast-paced, dynamic, startup-like environment Comfortable with ambiguity and context-switching Team player with the ability to lead by influence and collaboration Be a part of a fast-growing, AI-driven SaaS company disrupting the customer engagement space Work on cutting-edge technologies with global product teams Ownership of end-to-end solutions and ability to shape the data platform of the future A culture that promotes innovation, agility, and career growth

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Motion Designer II Location: Bangalore, Karnataka | Department: Product & Design About the Team Our Design team is as diverse as our users. Comprising over 30 Designers, including Interaction, Visual, Motion, and Content Designers, we are individuals deeply obsessed with understanding and solving for our users. Whether it's language, literacy, culture, or technology, we are breaking barriers to create exceptional experiences for our customers. About the Role As a Motion Designer II, your role will involve creativity, quirkiness, and a deep understanding of the user. This role focuses on making e-commerce accessible for Tier-2+ markets, where users are new to e-commerce and have rarely transacted online. You will play a key role in ensuring consistency and quality across all our products by shaping and using our Design System. Working closely with the Design team, you will create illustrations, iconography, micro-transitions, and animations that enhance communication with our users. You will also evolve and document Design System guidelines, supporting both Designers and Engineers. If you are passionate about creative visualization and have a knack for storytelling, you might be the perfect fit for this role! What You Will Do Define visual guidelines and standards to ensure a consistent design language across the product ecosystem. Collaborate with product managers, designers, and developers to build solutions that solve user and business problems. Transform ideas into production-ready solutions through high-quality design artifacts, from concept to implementation. Contribute to the Design System by creating motion design assets and principles. Work closely with developers to implement envisioned ideas seamlessly into products. Develop intuitive user experiences and flows to improve engagement and usability across platforms. Lead visual direction for marketing campaigns, ensuring consistency with product designs. Create product visual assets, including merchandising illustrations, typography, product packaging, animations, storyboarding, and more. What You Will Need Minimum 3 years of experience in motion design, particularly in creating product/UI animations. A portfolio that demonstrates your best work in UI, illustrations, and animations. Creative thinking and attention to detail in every aspect of design. Strong communication and collaboration skills to work effectively with cross-functional teams. Proficiency in tools like Figma, Adobe After Effects, Lottie, or similar animation tools. Experience with Lottie JSON animations is a plus. Deep knowledge of visual and communication design principles, with a strong understanding of e-commerce visual trends. Excellent time management skills, with the ability to thrive in a fast-paced, deadline-driven environment. This is not an Art Direction or Graphic Design role. About Us Welcome to Meesho, an e-commerce platform transforming businesses across India. We're not just a platform; we re your partner in turning dreams into realities. Our mission is to democratize internet commerce for everyone. Curious about life at Meesho? Our employees are some of the happiest, which has earned us top ratings as an e-commerce workplace on Glassdoor! Our Mission At Meesho, we aim to democratize internet commerce for everyone. We started with the vision to serve the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with unique benefits such as zero commission and the lowest shipping costs. Currently, more than 1.75 million sellers are growing their businesses through Meesho s extensive customer base and advanced tech infrastructure. Our model caters to underserved customers, providing affordable and relatable merchandise. Through continuous innovation, we are proud to be India s first horizontal e-commerce company. Culture & Total Rewards At Meesho, we focus on cultivating a dynamic, high-performing workplace. Our people-centric culture emphasizes hiring exceptional talent and fostering growth. Our culture is driven by our 11 guiding principles, or "Mantras," which influence everything from recognition to career development. What We Offer: Market-leading compensation a combination of cash and equity-based rewards tailored to the role and individual experience Comprehensive wellness support through the MeeCare Program, focusing on physical, mental, financial, and social well-being Generous medical insurance benefits for employees and their families, including wellness initiatives like telehealth services and gym discounts Work-life balance support with generous leave policies, parental support benefits, retirement plans, and learning assistance Employee recognition personalized gifts, performance-based rewards, and fun workplace activities Additional benefits like salary advance support, relocation assistance, and flexible benefits plans to further enrich your experience

Company: Qualcomm India Private Limited Job Area: Engineering Group, Engineering Group > Hardware Applications Engineering General Summary: Qualcomm is at the forefront of technology innovation, constantly pushing the boundaries to enable next-generation experiences and drive digital transformation. As a Hardware Application Engineer at Qualcomm, you will provide technical expertise through product demonstrations, training, and support for the design, debugging, testing, and quality of customer products. You will work closely with cross-functional teams to assess and apply Qualcomm's products, ensuring they meet and exceed customer expectations. Minimum Qualifications: Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or a related field, with 2+ years of experience in Hardware Applications Engineering, Hardware Design, or a related field. OR Master's degree in Electrical/Electronics Engineering, Computer Engineering, or a related field, with 1+ year of experience in Hardware Applications Engineering, Hardware Design, or a related field. OR PhD in Electrical/Electronics Engineering, Computer Engineering, or a related field. Key Responsibilities: Engage with customer designs, assist with feature definition, and conduct design reviews. Provide in-depth technical responses to customer inquiries and troubleshoot customer designs. Offer necessary training and technical support to customers. Collaborate with hardware, software, RF systems, and testing teams to deliver comprehensive solutions. Provide hardware design support for customers developing wireless products. Perform block diagram, schematic, placement, and PCB design reviews on customer products. Troubleshoot technical issues and resolve problems through hands-on support. Assist customers in implementing new technology using Qualcomm chipsets and support business teams on new projects. Develop an understanding of RF systems and cellular standards, including GSM, LTE, and 5G. Conduct tests for various technologies such as GSM, C2K, TDSCDMA, WCDMA, LTE, 5G SUB6, and 5G mmW (a strong plus). Desired Skills and Experience: Strong knowledge of cellular technologies like GSM, LTE, and 5G. Understanding of RF component characteristics and behavior. Proficient in problem-solving and analytical skills. Familiarity with PCB CAD tools such as Allegro and PADS for reviewing customer layouts. Experience with digital circuit design, software programming, or power management is a plus. Strong communication skills and the ability to work effectively with cross-functional teams.

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

Job Title: Group Design Manager, Head of Mid-Market Design India Company: Intuit Job Type: Full-Time Employment Type: Permanent Company Overview: Intuit is a global leader in financial technology, empowering individuals and communities to prosper. With over 100 million customers worldwide, using products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are committed to creating opportunities for prosperity. We continuously innovate to deliver world-class financial solutions. Job Overview: The Mid-Market team at Intuit is focused on ensuring customers can grow with us as their business expands. Our mission is to transform QuickBooks from a self-service accounting tool into a comprehensive, sales-led suite of tools for growing businesses. Delivering a sophisticated, customer-centric product is key to our success. As the Group Design Manager and Head of Mid-Market Design in India, you will lead a team that delivers foundational reporting capabilities across the Intuit ecosystem and a new Business Intelligence (BI) offering for our most valuable customers. You will be responsible for collaborating with teams across locations, ensuring seamless product delivery. This role requires a leader who can influence senior stakeholders, drive design excellence, and nurture a high-performing team in a collaborative environment. Responsibilities: Lead Initiatives: Drive initiatives of significant scope and responsibility in creative vision, strategy, and execution. Customer-Centric Thinking: Ensure a deep understanding of customer, business, and shareholder needs, balancing these in decision-making and collaboration. Cross-Functional Collaboration: Work closely with product management and development teams in the US and India, guiding strategic vision, aligning teams, and delivering high-quality products. Design Leadership: Champion the creation of outstanding, customer-driven designs throughout the product lifecycle, from vision and exploration to execution. Influence and Communication: Use your excellent written, verbal, and visual communication skills to influence senior leaders and communicate design direction, backed by customer insights and solid principles. Reporting and BI Vision: Take an active role in leading the BI and Reporting team, ensuring a customer-first approach in the development of product features and reporting tools for mid-market customers. Qualifications: Experience: 10 years of experience in Design, with at least 5 years in leadership positions. Proven ability to deliver high-quality design output through a team. Educational Background: Bachelor s or Master s degree in Design, Human-Computer Interaction (HCI), Human Factors, Design Strategy, or a related field. Leadership Skills: Experience managing and leading a team of 5-10 designers, or multiple teams. Ability to influence senior stakeholders and manage multiple priorities effectively. Design Expertise: Demonstrated experience in delivering product design deliverables, such as prototypes, documentation, design specs, and assets (web and mobile). Business Acumen: Strong understanding of business needs, with experience managing stakeholder expectations and aligning designs with strategic goals. Communication & Project Management: Excellent leadership, communication, project management, and organizational skills. What We Offer: Innovative and Impactful Work: Contribute to transformative products that drive success for small businesses globally. Career Growth: Opportunities for personal and professional development in a dynamic and collaborative environment. Inclusive Culture: At Intuit, diversity and inclusion are part of our core values. We foster a collaborative and supportive environment for all employees. Qualification : Bachelors or Masters degree in Design, HCI, Human Factors, Design Strategy, or equivalent relevant experience

About Adobe At Adobe, we're changing the world through digital experiences. From emerging artists to global brands, we provide the tools needed to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful, powerful images, videos, and apps that transform how companies engage with customers across every screen. We're on a mission to hire the very best talent, fostering an inclusive culture where everyone is respected and has access to equal opportunities. We believe great ideas can come from anywhere, and the next big idea could be yours! The Opportunity The Customer Success Solution Architect plays a key role in helping brands maximize the value of their customer experience management (CXM) transformation by leveraging Adobe's solutions to deliver personalized, impactful experiences across all channels. In this role, you will work with customers who are struggling to fully utilize or realize the value of their Adobe Digital Experience (DX) solutions. Your expertise will guide them in operationalizing teams, solving complex challenges, and advising on strategies and technology to support their CXM transformation. What You ll Do Strategize and Architect Solutions: Collaborate with customers to understand their business requirements and translate them into a North Star architecture, recommending Adobe solutions to enhance their digital experiences. Solve Customer Challenges: Dive deep into architecture and advise on strategies that help customers unlock the full potential of their Adobe investment, addressing issues in customer experience management. Customer & Internal Collaboration: Maintain strong governance, communication, and organizational change, both with the customer and internally, working closely with the Ultimate Success Organization, Sales teams, and other customer-facing teams. Cross-Team Collaboration: Provide regular feedback and work with Product Management, Engineering, Product Marketing, and Service Marketing to ensure customer needs are addressed. Innovation: Identify opportunities across multiple customers and create new solutions that can be implemented at scale, helping to build out standard processes for future success. What You Need To Succeed Experience: 10+ years of relevant experience in enterprise architecture advisory, particularly in Adobe Digital Experience solutions. Expertise in Adobe DX Solutions: Deep knowledge of Adobe solutions such as AEM, Campaign, AEP, and related apps like CDP, CJA, or AJO, with a focus on integration and implementation to realize value. Problem-Solving: A creative and innovative mindset to solve complex technical problems and make impactful decisions that drive customer success. Communication Skills: Ability to explain complex ideas clearly, both verbally and in writing, to customers and internal teams. Customer-Centric Focus: A track record of building strong relationships with customers, leading change, and driving impactful technical solutions. Integration Knowledge: Familiarity with enterprise application integration (EAI) concepts, APIs, microservices, middleware, and AI/ML concepts to drive effective communication between customer applications. Ad Tech Experience: Experience with ad technology platforms such as DMPs, DSPs, Ad servers, and Cross-Device Tracking systems. Data Architecture Knowledge: Familiarity with CRM systems, email platforms, data lakes, data warehousing, and big data architectures to support optimal data management. Emotional Intelligence: Strong interpersonal skills and the ability to lead with emotional intelligence, building trust and rapport with customers and internal stakeholders. Adobe is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Company Overview Intuit is a global financial technology platform that drives prosperity for individuals and communities worldwide. Serving approximately 100 million customers through renowned products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are dedicated to creating innovative solutions that empower everyone to prosper. We are constantly evolving to ensure that we can make this vision a reality for people everywhere. Job Overview At Intuit, we are committed to creating the future of financial technology by empowering people through innovation. The Experience Design team plays a pivotal role in bringing this vision to life. Our designers are deeply involved at every stage of product development from gathering insights and brainstorming ideas to prototyping, experimentation, and launching polished, user-friendly designs. We are innovating with technologies like machine learning and conversational UI to make every interaction seamless and delightful. We are looking for a Senior Design Leader to join the Go To Market (GTM) Technology team. This team is responsible for delivering some of the most critical customer-facing experiences across Intuit s entire ecosystem, including tools for monetization and experimentation. As part of the GTM Tech team, you will lead the design of Monetization experiences that include both pre-purchase and post-purchase customer interactions, impacting the success of Intuit's products. You will be responsible for designing and implementing a Monetization design system and overseeing projects within the Intuit Enterprise Suite. Additionally, you will lead a small team of designers and collaborate with external agencies, ensuring high-quality and impactful design solutions. This is a highly strategic role that offers the opportunity to influence monetization design across Intuit s products and to work at the intersection of marketing technology, personalization, and AI-driven experimentation. Responsibilities Design Leadership & Strategy Lead the design of Monetization experiences, focusing on both pre-purchase and post-purchase customer interactions, as well as sales-driven actions. Develop and lead the Monetization design system and contribute to the design of the Intuit Enterprise Suite. Be a role model in applying user-centered design (UCD) methodologies and design principles to solve customer challenges. Own the inputs for design strategy, design processes, design systems, and information architecture. Cross-Functional Collaboration Lead cross-functional collaboration with product management, product development, and project management teams to ensure timely and high-quality delivery of design solutions. Serve as the voice of design, advocating for design vision and solutions to business, product, and technology stakeholders. Team Leadership & Mentorship Lead and mentor a team of 2-3 full-time designers, helping them grow their design craft and develop key hard and soft skills. Collaborate with third-party design agencies to ensure efficient design production and on-time delivery. Work at Scale & Innovation Lead and execute the design of complex, large-scale projects that involve high-level design systems and reusable component libraries. Drive innovation by applying cutting-edge interactive design, including Generative AI and personalization technologies. Qualifications Experience: 15-18 years of experience in interaction design, product design, service design, or related fields. At least 10 years of experience managing and leading UX/UI designers. Education: Bachelor s or Master s degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field. Alternatively, a Certified Usability Analyst certification is also acceptable. Skills & Expertise: Proven experience in applying user-centered design methodologies such as user-centered analysis, information architecture, task-flow design, and usability testing. Deep knowledge of design principles and the ability to apply them to create intuitive, user-friendly designs. Experience working with design systems and reusable component libraries. Additional Attributes: Highly organized, self-directed, and able to manage multiple, complex projects efficiently. Ability to build positive, collaborative relationships across teams and functions. Strong communicator and presenter with the ability to advocate for design vision and ideas effectively. Experience working with cross-functional teams and external agencies to ensure high-quality and timely delivery of designs. This role offers an exciting opportunity to lead design efforts that directly shape the future of monetization experiences and customer engagement across Intuit s ecosystem. You will work with cutting-edge technologies like Generative AI and personalization to create innovative and impactful solutions for millions of users around the world. If you're a visionary design leader passionate about creating customer-centric, innovative solutions at scale, we d love to hear from you. Join us and be part of a dynamic team that values creativity, collaboration, and leadership. Apply Now and help us shape the future of financial technology! Qualification : Bachelors or Masters degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field.

Job Title: Senior Product Manager, Developer Experience, UI Location: Bengaluru (Hybrid) About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: We are seeking a strategic Senior Product Manager, Developer Experience, UI responsible for creating data-driven insights and optimizing the user journey, with a focus on seamless onboarding and an engaging product experience. This role emphasizes delivering exceptional user experiences and improving developer engagement through intuitive UI for Couchbase s managed cloud offering. Key Responsibilities: UI/UX Requirements: Define UI requirements and partner closely with UX/UI designers, frontend engineers, and feature Product Managers to ensure developer journeys are intuitive and efficient. Define KPIs for developer experience and UI effectiveness. Product Roadmap Contribution: Shape the developer experience roadmap by making data-driven recommendations, focusing on optimizing onboarding flows and reducing user friction. Contribute to the product experience vision, aligning UI goals with broader product objectives and business priorities. Data-Driven Insights & UI Analytics: Develop and manage Pendo dashboards to track KPIs, providing regular reporting to key stakeholders. Leverage insights to monitor and analyze developer UI interactions, uncover user behavior patterns, pinpoint friction points, and identify opportunities for improvement. Developer-Centric Feature Design: Ensure new features are presented in an accessible way for both new and experienced developers. Collaborate with feature Product Managers and design teams to define workflows for maximizing usability. User Research & Competitive Analysis: Conduct user research, analyze developer needs, and stay informed about competitor product experiences to ensure our platform stands out for ease of use. Developer Advocacy & Engagement: Ensure the platform delivers value that keeps developers engaged, delighted, and motivated to advocate for Couchbase. Qualifications: 5+ years of experience in product management or equivalent frontend engineering and design experience, particularly for developer-centric Enterprise SaaS technology products. Background as a frontend developer for SaaS or cloud-based solutions is highly desirable. Proficiency in using UI analytics tools (e.g., Pendo, Mixpanel) to gather insights, monitor engagement, and guide product decisions. Good understanding of distributed database platforms and experience designing experiences for complex systems. Solid UI/UX design understanding with the ability to collaborate effectively with designers, engineers, and cross-functional teams. Proficiency in frontend development concepts (e.g., React, Vue) and familiarity with design tools (e.g., Figma, Sketch). Excellent verbal and written communication skills with an ability to convey insights and ideas clearly. Bonus Qualifications: Familiarity with experiences in emerging AI platforms, no-code/low-code platforms. Familiarity with product-led growth (PLG) principles and experience implementing PLG strategies to drive user acquisition and retention through improved product experience. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more!