Customer Experience Enhancement Jobs in Bengaluru

Staff Engineer Solutions Automation (NMS/SMx) Location: Bangalore Type: Full-Time Experience Required: 12+ Years (QA Lead/Architect level) Role Overview: Strategic Quality Leadership We are seeking a Staff Engineer to lead Solutions Test Automation for our next-generation Network Management System (SMx). This is a high-impact, strategic role requiring a deep mastery of networking protocols and modern GUI automation. You will drive complex automation projects, mentor junior engineers, and integrate AI-driven tools to redefine our testing methodologies and product reliability. Technical & Domain Expertise Networking & Fiber Optics: L2/L3 Protocols: Strong understanding of OSPF, BGP, ISIS, VLAN, and VRF. Protocol Mastery: Expert knowledge of Ethernet, TCP/IP, and SNMP. Telecom Infrastructure: Experience with fiber optics technology such as GPON and XGSPON is a significant advantage. Automation Stack: Frameworks: Proficiency in Robot Framework, PYART, and Playwright. GUI & API Testing: Extensive experience developing automated tests for complex enterprise GUI applications. Programming: Strong Python proficiency for script and framework development. DevOps Integration: Ability to integrate automated suites into CI/CD pipelines (Jenkins, GitLab) using Docker/Kubernetes. Key Responsibilities Leadership & Mentorship: Team Guidance: Mentor junior engineers, conduct rigorous code reviews, and foster a culture of technical excellence. Project Ownership: Drive the full automation lifecycle from strategy and environment planning to execution and results analysis. Innovation & Quality: AI-Driven Testing: Incorporate AI/ML tools (self-healing tests, visual validation) to enhance efficiency. Scenario Design: Leverage domain expertise to design realistic network topologies and simulate complex customer use cases. Continuous Improvement: Propose and implement enhancements in tools and methodologies to increase test coverage and reliability. Qualifications & Preferred Skills Experience: 12+ years in QA/Test Automation with a track record in progressively responsible leadership roles. Education: Bachelor s or Master s in Computer Science, Telecommunications, or a related field. Certifications (Preferred): CCNA, CCNP, or ISTQB Advanced Test Manager. Industry Context: Prior experience with NMS/EMS products (e.g., Calix AXOS, Cisco Prime) or OSS/BSS systems is a major plus. Soft Skills for Success Communication: Ability to explain complex technical networking concepts to non-technical stakeholders. Proactiveness: Staying updated on the latest industry trends and experimenting with new tools. Collaboration: A team player comfortable working in a hybrid environment with global teams. Qualification : Bachelors or Masters in Computer Science, Telecommunications, or a related field

Lead Software Engineer - Scale & Performance Location: Bengaluru Experience: 6 12 years About VuNet VuNet is a pioneer in Business Journey Observability, using Big Data and Machine Learning to revolutionize digital experiences in the financial services industry. Our platform delivers end-to-end visibility into customer journeys, helping organizations proactively resolve issues, ensure operational resilience, and deliver superior user satisfaction. With over 28 billion digital transactions monitored every month and serving more than 300 million users globally, VuNet is shaping the future of observability for some of the largest banks and financial institutions. We are Series B funded, part of NASSCOM s DeepTech Club, and recognized by global analysts such as Gartner and Omdia. Your Role: Lead Software Engineer - Scale & Performance As a Lead Software Engineer for Scale & Performance, you ll own the performance and scalability benchmarks for VuNet s observability platform. You will work with cutting-edge technologies, design robust test frameworks, and ensure that our platform scales seamlessly to meet the demands of millions of users. Roles & Responsibilities Own performance and scalability benchmarking for key platform components (ingestion pipelines, data storage, and query services). Design and execute load, stress, soak, and capacity tests across microservices, agents, and ingestion layers. Identify and resolve performance bottlenecks in both infrastructure (CPU/memory/IO) and application layers (API latency, throughput, GC behavior). Develop and maintain performance test frameworks, preferably using Kubernetes-based environments. Collaborate with DevOps and SRE teams to optimize system configurations (Kubernetes, Postgres/TimescaleDB, ClickHouse, Kafka) for scale. Implement OpenTelemetry for service instrumentation to monitor system health and latency (p50/p95/p99 metrics). Contribute to capacity planning, scaling strategies (horizontal/vertical), and resource optimization. Analyze production incidents related to scaling issues and drive permanent fixes. Work with engineering teams to design scalable architecture patterns and define SLIs/SLOs for system performance. Document performance baselines, tuning guides, and scalability best practices for internal use. What You Bring Mandatory Skills: Strong background in performance engineering for large-scale distributed systems or SaaS platforms. Expertise in Kubernetes, container runtimes (containerd/Docker), and resource profiling in containerized environments. Solid understanding of Linux internals, CPU/memory profiling, and network stack tuning. Hands-on experience with observability tools (Prometheus, Grafana, OpenTelemetry, Jaeger, Loki, Tempo, etc.). Familiarity with observability platform datastores like ClickHouse, PostgreSQL/TimescaleDB, Elasticsearch, or Cassandra. Experience with performance benchmarking tools such as k6, Locust, JMeter, or custom Golang/Python scripts. Ability to interpret system metrics (CPU usage, memory, GC, latency) and correlate across different layers. Nice-to-Have Skills: Experience with agent benchmarking (OpenTelemetry Collector, custom data shippers). Exposure to streaming systems like Kafka, NATS, or Pulsar. Familiarity with CI/CD pipelines for performance testing and regression tracking. Knowledge of cost optimization and capacity forecasting in cloud environments (AWS/GCP/Azure). Proficiency in Go, Python, or Bash scripting for automation and data analysis. Life at VuNet: At VuNet, we're building a world-class observability platform, and we re just getting started. You ll be part of a passionate, problem-solving team that embraces collaboration, fast learning, and staying ahead of emerging technologies like Gen AI. We foster a high-trust, inclusive culture where collaboration, ownership, and innovation are central to our success. If you're looking to work on cutting-edge tech, make a real impact, and grow with a supportive team you ll fit right in at VuNet. Benefits: Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counseling support. A culture that promotes continuous learning, innovation, and career growth. Transparent, inclusive, and high-trust workplace. Opportunities for skill enhancement with training programs focused on new Gen AI technologies.

Finance Executive Location: Bengaluru Employment Type: Full-time About Us Exotel is one of Asia's largest customer communication platforms. Our mission is to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected more than 320 million people. We work with innovative companies like Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, and GoJek, as well as top banks across the country. Join us in transforming how companies manage and engage with customers. What We Look For We are looking for a Finance Executive with a strong background in revenue accounting, invoicing, contract validation, and ERP systems. If you have experience in contract management and a strong understanding of sales CRM, we would love to hear from you. Ideal Candidate Education: B.Com or MBA in Finance Experience: 2-4 years in revenue/invoicing accounting, contract validation, and financial operations. Skills: Proficiency with Sales CRM and ERP systems Strong academic foundation in finance or accounting Detail-oriented with strong analytical skills Ability to work under pressure with tight deadlines Strong communication skills for regular business interaction What You Will Do As a Finance Executive, you will be responsible for ensuring that all contracts, bill plans, and customer creation activities are validated and accurate. Your work will directly impact the financial integrity of the organization. Key responsibilities include: Contract Validation: Ensure that all customer records in the system have valid contracts and the most up-to-date billing plans. Confirm contract terms align with billing plans for each customer. Bill Plan Validation: Ensure bill plans are validated in the CRM before customer approval and billing processing. Customer Creation: Approve new customer accounts after confirming all contract and billing information is valid. Credit Approval: Verify the requirements for credit approval and approve changes as necessary, based on contract validation and internal checks. Changes to Bill Plans: Approve any changes to customer billing plans after ensuring the correct contract and customer validation. Internal Controls: Ensure strong internal controls (IFC) are followed for financial operations, and ensure compliance with company standards. Collaboration: Work closely with the business team to resolve any issues, escalations, or discrepancies related to billing and contracts. Establish and maintain a regular cadence with the business teams to ensure smooth operations. Innovative Work Environment: You ll be part of a fast-growing company working with some of the largest names in the industry, building next-gen customer communication tools. Career Growth: At Exotel, we believe in investing in your personal and professional growth with opportunities for career development and skill enhancement. Dynamic Culture: We are a collaborative and inclusive team that encourages innovation, transparency, and ownership. If you're excited to be part of a dynamic, fast-growing team at Exotel and you have the right experience and skills for the role, apply now! We look forward to having you on our team. Qualification : B.Com or MBA in Finance

Job Title: Product Manager - Midas Location: Bangalore Department: Product Management Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the cryptocurrency markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges. Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, liquidity, and infrastructure found in conventional financial markets. As a comprehensive solution for digital asset strategies, FalconX enables seamless navigation through the evolving cryptocurrency landscape. The Role We are seeking a Technical Product Manager to focus on the technical and tactical aspects of our electronic trading platform, **Midas**. In this role, you will work closely with internal teams to build and maintain scalable, robust, and high-performance solutions for institutional customers. You will be responsible for managing the infrastructure, app layer, liquidity layer, and client-facing initiatives, ensuring the platform is optimized for reliability, speed, and scale. Key Responsibilities 1. Infrastructure Layer Management: Drive quarterly investments in **latency and reliability improvements** to enhance the core infrastructure of the platform. Ensure improvements in latency lead to measurable throughput gains, reduced slippage, and higher fill rates. Oversee technical enhancements and upgrades to maintain and scale the platform's infrastructure. 2. Application Layer Enhancements: Develop and enhance new order types and algorithms (e.g., Stop Loss, Partial Fills, Icebergs) to meet evolving market needs. Manage tech debt cleanup, including consolidating and updating configurations. Oversee **FIX infrastructure updates** to support new order types, scalability, and more dynamic spreading logic. Improve **API performance**, focusing on reducing outdated and slow API calls to match current scale. 3. Liquidity Layer: Transition away from primitive hedging models by increasing the sophistication of liquidity management. Develop APIs for liquidity providers (LPs) to enhance platform functionality and liquidity management. Build tools to track and report liquidity status and identify potential gaps in liquidity. 4. Client-Facing Initiatives: Collaborate with cross-functional teams to translate client needs into technical features and product requirements as the platform expands into new markets. Work closely with Sales and Revenue teams to ensure alignment of product development with client demands and technical capabilities. Support client onboarding and provide technical insights into the trading system to ensure a seamless user experience. 5. Day-to-Day Operations: Oversee proactive issue identification and resolution during Asia hours, ensuring system uptime and reliability. Track and report trading data and success metrics for product releases, ensuring timely and accurate performance metrics. Support revenue teams in technical conversations and assist in explaining technical challenges and solutions to clients and stakeholders. 6. Product Lifecycle Management: Own the product lifecycle from concept to execution, driving the Objectives and Key Results (OKRs) for Midas and other product initiatives. Write detailed Product Requirements Documents (PRDs) for technical improvements at the infrastructure and application layers. Create testing frameworks and test cases for product releases, ensuring high-quality standards are maintained. 7. Cross-Functional Collaboration: Collaborate with Engineering, Partnerships, Operations, and Compliance teams to capture all technical requirements for successful product launches. Ensure product features are delivered on time and meet the needs of internal stakeholders and customers. Qualifications Experience: 4-7 years of proven experience in technical product management with a focus on API development and management. Minimum 2 years of experience in brokerage, market-making, or institutional trading. Experience working with foreign exchange products or payment solutions is a must. Prior experience in digital assets or cryptocurrency markets is a bonus. Skills: Strong technical background with experience in managing complex trading systems and market infrastructure. Proficient in **API design and development**, with hands-on experience working with low-latency, high-performance systems. Ability to define and prioritize product requirements in collaboration with cross-functional teams. Excellent problem-solving skills, with the ability to navigate technical challenges in a fast-paced, evolving market. Strong knowledge of market-making and liquidity management in institutional environments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Innovative Environment: Work at the intersection of traditional finance and cutting-edge blockchain technology in a fast-paced, high-growth environment. Market Leadership: Play a crucial role in shaping the future of digital asset trading for institutional clients, helping to address key industry challenges. Collaborative Culture: Join a team of highly talented operators, engineers, and product managers working towards a unified mission of revolutionizing the crypto market. Career Growth: Gain exposure to a rapidly expanding industry and access to opportunities for learning and development. If you're passionate about digital assets, excited by technical challenges, and ready to have a direct impact on the future of institutional trading, we want to hear from you! Join us at FalconX to shape the future of the crypto market. Qualification : Bachelors or Ma...

Position: Associate - Customer Success Employment Type: Full Time Department: Customer Success Location: Bengaluru About the Role: As an Associate in Customer Success, you will be the frontline point of contact, resolving customer queries promptly and ensuring an exceptional customer experience. You will manage inquiries via email, chat, and phone, adhering to company guidelines and SLAs to deliver timely and effective solutions. Key Responsibilities: Address and resolve customer queries across multiple channels (email, chat, phone) promptly and professionally. Maintain high standards of customer service to build trust and ensure satisfaction. Collaborate with business and internal teams to resolve complex issues and provide timely updates. Utilize available tools and resources to efficiently troubleshoot and resolve customer concerns. Stay informed about industry trends to continuously improve support processes. Develop strong relationships with customers and internal stakeholders to facilitate seamless communication and issue resolution. Analyze customer feedback to identify improvement opportunities and drive enhancements in service quality. Provide regular reports and insights on customer support metrics to senior management. What You ll Bring: 2-5 years of experience in customer support, preferably in fintech, email/chat processes, or escalation management (including L2 escalations). Strong verbal and written communication skills. Excellent problem-solving and analytical abilities to handle complex customer issues. Interpersonal skills to build trust and collaborate effectively across teams. Ability to work independently in a fast-paced environment while managing multiple priorities. Solid understanding of customer support industry dynamics and business acumen. Proficiency with customer support software and tools. Effective time management skills to meet SLAs and business goals. Preferred Qualifications: Experience within the FinTech sector or related background, with knowledge of fintech operations and solutions.

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Position: Product Manager Location: Bengaluru Department: Technology About the Role: As a Product Manager at Draup, you will play a critical role in driving the success of our platform from ideation and development to launch and continuous improvement. This role requires a unique blend of strategic thinking, technical understanding, and strong communication skills to align cross-functional teams and deliver value to our users. You will be responsible for building a customer-centric roadmap (6 18 months), defining clear product requirements, and ensuring successful execution of new features and enhancements. What You Will Do: Define and execute a product strategy that aligns with Draup s business goals and evolving market trends. Conduct thorough market and user research to uncover customer needs, industry movements, and competitive insights to inform product decisions. Collaborate with cross-functional teams (Engineering, Product Marketing, Customer Success) to turn user problems into well-defined product priorities and detailed specifications. Work closely with engineering teams to ensure timely and high-quality delivery of product features, managing sprints and development cycles. Champion a user-first approach, advocating for intuitive, high-quality design and superior user experiences. Lead testing and quality assurance processes to maintain product reliability and performance standards. Drive product launches, including the creation of marketing and sales enablement materials. Prioritize feature backlogs to maximize business and user value, while actively collecting and acting on feedback to iterate and improve. Who You Are: 2+ years of experience in a product management or related role. Bachelor s degree in Business, Engineering, Computer Science, or a related field; MBA or advanced degree is a plus. Proven success in launching new web products or significantly improving existing ones, with measurable impact on key metrics. Solid grasp of Agile product management practices, including user story writing, sprint planning, and roadmap development. Excellent collaboration skills; experience working in cross-functional teams. Strong customer focus putting user needs at the heart of every decision. Data-driven decision-maker with the ability to use analytics to inform product direction. Strong written and verbal communication skills. Bonus: Working knowledge of technologies like Python or React. What We Expect: Highly self-motivated and proactive; capable of working independently with minimal direction. Ownership mindset take full responsibility for feature development from concept to delivery. Able to thrive in a fast-paced, deadline-driven environment. Strong organizational skills able to prioritize effectively, manage multiple tasks, and meet tight deadlines. Comfortable leading discussions, building consensus, and driving outcomes across design, engineering, and leadership teams. Qualification : Bachelors degree in Business, Engineering, Computer Science, or a related field; MBA or advanced degree is a plus

Product Manager Data Warehouse & Business Intelligence Location: Bangalore Company: Mahindra First Choice About Mahindra First Choice Mahindra First Choice is a pioneer in India s multi-brand used car segment. With a strong focus on innovation, data-driven decision-making, and cutting-edge technology, we are transforming the automotive ecosystem and delivering seamless customer experiences. Our commitment to excellence fuels our drive to create scalable, impactful solutions across the value chain. Role Overview We are looking for a strategic and technically strong Product Manager to lead our Data Warehouse and Business Intelligence (BI) initiatives. Based in Bangalore, this role will own the vision, development, and optimization of enterprise-wide data products. You will play a critical role in enabling data-led decisions, working closely with engineering, analytics, and business teams to drive measurable outcomes. Key Responsibilities 1. Product Strategy & Roadmap Define the vision, strategy, and long-term roadmap for Data Warehouse and BI products. Align product goals with overall business strategy through collaboration with senior leadership. Stay abreast of emerging technologies and industry trends to drive innovation in data architecture and analytics. 2. Development & Execution Partner with engineering, data science, and analytics teams to build scalable, high-performance data platforms. Prioritize product features and enhancements based on impact, feasibility, and business value. Lead cross-functional teams to ensure timely and efficient delivery of data solutions. 3. Business Intelligence & Analytics Oversee the development of interactive BI dashboards, reports, and self-service tools to empower business users. Collaborate with business stakeholders to identify critical metrics and create meaningful data visualizations. Champion data quality, consistency, governance, and accessibility across all platforms. 4. Stakeholder Management Serve as the single point of contact for data needs across Sales, Marketing, Operations, Finance, and other departments. Communicate roadmaps, progress updates, and outcomes clearly and effectively to stakeholders at all levels. Gather continuous feedback to refine products and enhance user experience. 5. Performance Monitoring & Optimization Define and track KPIs to assess product adoption, usage, and business impact. Analyze system performance and user engagement to identify areas for improvement. Drive initiatives to increase data platform efficiency and reliability. Qualifications & Skills Required Bachelor s degree in Computer Science, Engineering, Business, or a related field (Master s preferred). 7+ years of experience in product management, specifically in data warehousing, business intelligence, or analytics. Deep understanding of data architecture, ETL processes, and data modeling. Hands-on experience with BI tools like Tableau, Power BI, or Looker. Strong SQL skills and familiarity with cloud platforms (AWS, Azure, GCP). Proven track record of managing complex, cross-functional data projects in fast-paced environments. Ability to translate business needs into scalable, data-driven solutions. Preferred Experience in automotive, mobility, or e-commerce domains. Familiarity with machine learning concepts and advanced analytics techniques. Soft Skills Strong communication, presentation, and stakeholder engagement skills. Analytical mindset with a focus on delivering business value through data. Effective leadership and cross-functional collaboration. High attention to detail and ability to manage multiple priorities. At Mahindra First Choice, you ll join a fast-growing, innovation-led organization at the forefront of transforming the used car market in India. This is a unique opportunity to shape our data landscape and make a real impact on business outcomes. If you're passionate about unlocking the power of data, we d love to meet you. Qualification : Bachelors degree in Computer Science, Engineering, Business, or a related field (Masters preferred)

Position: Salesforce Developer (CPQ, Service Cloud, Billing) Location: Remote/Hybrid | Bengaluru, IND We're looking for a highly skilled Salesforce Developer with specialized expertise in Salesforce CPQ, Service Cloud, and Billing. If you have a strong background in developing and customizing Salesforce solutions that enhance sales, service, and billing processes, you'll be instrumental in designing and implementing complex, tailored solutions to meet our business needs. What You'll Do: CPQ Development: Customize and enhance Salesforce CPQ applications, including product configuration, pricing rules, quote templates, and approval processes. Service Cloud Development: Implement and customize Salesforce Service Cloud to optimize customer service operations, covering case management, service processes, and SLAs. Billing Implementation: Develop and integrate Salesforce Billing solutions, ensuring seamless end-to-end billing processes like invoicing, payment processing, and revenue recognition. System Integration: Integrate Salesforce CPQ, Service Cloud, and Billing with internal and third-party systems using REST/SOAP APIs, middleware, and custom integrations. Customization & Data Management: Design and implement custom objects, workflows, validation rules, and other Salesforce features. Ensure data integrity across all Salesforce clouds and connected systems, handling data migrations and quality controls. Quality Assurance: Conduct unit testing, integration testing, and debugging to ensure the stability and performance of Salesforce customizations and integrations. Documentation: Create and maintain comprehensive technical documentation, including system architecture and design specifications. Collaboration: Work closely with business analysts, project managers, and stakeholders to translate business requirements into effective technical solutions. Continuous Improvement: Stay current with Salesforce platform updates and best practices across CPQ, Service Cloud, and Billing. Recommend enhancements to existing systems. What You'll Bring: Experience: 5+ years as a Salesforce Developer, with specific, hands-on experience in CPQ, Service Cloud, and Billing. Salesforce Core: Proficiency in Apex, Visualforce, Lightning Components, and Salesforce development tools. Integration Savvy: Extensive experience integrating Salesforce with external systems using REST/SOAP APIs. Platform Knowledge: Familiarity with Salesforce data models and architecture, particularly within CPQ, Service Cloud, and Billing. Certifications: Salesforce Certified CPQ Specialist and/or Salesforce Service Cloud Consultant certifications are highly preferred. Problem-Solving: Strong problem-solving skills with a focus on delivering customer-centric solutions. Communication: Excellent communication skills, enabling effective collaboration with both technical and non-technical stakeholders. Multitasking: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Education: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with Agile development methodologies. Familiarity with Salesforce Communities, Marketing Cloud, or other Salesforce products. Knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with CI/CD tools and version control systems like Git.

DevOps Engineer Location: Bengaluru, India Experience: 3 - 5 Years Job Type: Full-time About VuNet VuNet is a deep-tech leader in Business Journey Observability, leveraging Big Data and Machine Learning to deliver end-to-end digital experience monitoring for major financial institutions. The platform monitors over 28 billion transactions monthly, powering top banks and enterprises in India and MEA. Work on cutting-edge observability technology Join a Series B funded, award-winning startup recognized by Gartner, Forbes, and NASSCOM Collaborate in a fast-paced, innovative environment focused on learning and growth Access to mental wellness support, health insurance (covering family), and career development programs Role Overview: DevOps Engineer Design, develop, and maintain VuSmartMaps deployments across on-premises, cloud, and hybrid environments Automate deployments using Infrastructure-as-Code (IaC) and CI/CD pipelines Manage cybersecurity assessments and remediations for deployments Collaborate with development teams to improve deployment processes and infrastructure support Publish VuSmartMaps in cloud marketplaces (AWS, Azure, GCP) Stay current on DevOps, CI/CD, infrastructure orchestration, cybersecurity, AI workflows, and big data technologies Key Responsibilities Develop and maintain IaC frameworks enabling flexible VuSmartMaps deployment Build and manage CI/CD pipelines using GitHub Actions, Jenkins Monitor infrastructure, conduct cybersecurity testing, and manage patching Improve deployment efficiency and customer experience Collaborate cross-functionally for seamless integration and rollout Must-Have Skills 3+ years building/managing CI/CD pipelines (GitHub Actions, Jenkins) Certified/experienced in Kubernetes, Docker, Terraform, Helm, YAML Hands-on experience with GitOps workflows Knowledge of web servers (Nginx, Django), identity providers (Active Directory, LDAP), load balancers (Traefik) Experience with databases (PostgreSQL, Elasticsearch, Hadoop stack) and secrets management (Key Vault) Familiarity with cloud services (AWS, Azure, GCP) across IaaS, PaaS, SaaS layers Strong Linux and scripting skills (Bash, Python) Excellent communication skills for cross-team collaboration Good-to-Have Skills Exposure to Red Hat OpenShift, VMware, Ansible, Chef, Puppet Familiarity with container orchestration tools (Podman, Docker Swarm, Nomad) Experience optimizing dockerized microservices and container images Benefits Comprehensive health insurance covering you and your family Mental health and 1:1 counseling support Learning culture focused on innovation and career growth Inclusive, transparent workplace culture Access to new Gen AI tools and integrated tech workspace Career development and skill enhancement programs

Senior Principal Engineer Bengaluru, India Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a pioneering global tech platform transforming business travel and expense management. We unite passionate travelers and technologists through the world s leading business travel marketplace. As an equal opportunity employer, Serko embraces diversity and authenticity to drive meaningful impact. With offices in New Zealand, Australia, North America, China, and our new hub in Bengaluru, India, we are rapidly expanding our global footprint to build world-class products and teams. Role Overview: Senior Principal Engineer Technical Leadership & Innovation As a Senior Principal Engineer at Serko, you will be instrumental in shaping the technical vision and driving engineering excellence across multiple product streams. You ll collaborate closely with engineering leadership and cross-functional teams to solve complex challenges, lead strategic projects, and foster a culture of innovation and high performance. Key Responsibilities Technical Leadership: Champion engineering best practices, embedding them across teams to elevate quality and consistency. Cross-Stream Collaboration: Proactively resolve coordination challenges to keep teams aligned and productive. Customer-Centric Delivery: Partner with Product Managers to ensure pragmatic, high-impact solutions that maximize customer value. Project Leadership: Lead or contribute to critical technical projects, prototypes, and innovative solutions addressing high-priority challenges. Mentorship: Guide and mentor engineers, sharing expertise to build technical capability and foster career growth. Performance Optimization: Continuously improve system scalability, reliability, and performance. Innovation & Research: Stay abreast of industry trends and emerging technologies to introduce fresh approaches and maintain technical leadership. Process Improvement: Drive continuous enhancements in product development processes to boost efficiency and customer satisfaction. Stakeholder Engagement: Maintain clear communication with stakeholders, gathering insights and providing regular updates. Qualifications & Skills Deep expertise in relevant technologies, tools, and programming languages aligned with your product stream. Proven problem-solving skills and meticulous attention to detail. Experience leading teams through complex technical changes and maintaining alignment between Product and Technology organizations. Strong interpersonal and communication skills for effective collaboration. Ability to work independently and collaboratively in a fast-paced, agile environment. Tertiary qualification in Engineering or related discipline, or equivalent experience. Competitive Compensation: Attractive base salary complemented by medical benefits and performance-based incentives. Professional Growth: Access to a comprehensive learning & development platform to own your career journey. Flexible Work Environment: Policies that support work-life balance and remote collaboration. Innovative Culture: Join a passionate team dedicated to transforming the future of business travel technology. Join Serko s Bengaluru team as a Senior Principal Engineer and lead the engineering innovations shaping global business travel! Apply now.

Senior Software Engineer Backend Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a cutting-edge global technology platform transforming business travel and expense management. Join a passionate team of travelers and technologists powering the world s leading business travel marketplace. As an equal opportunity employer, Serko values diversity and authenticity to create a positive impact. With offices across New Zealand, Australia, North America, China, and a growing hub in Bengaluru, India, we re expanding rapidly and seeking talented professionals to build innovative, world-class products. Role Overview: Senior Backend Software Engineer As a Senior Software Engineer specializing in backend development, you will play a key role in designing, building, and maintaining robust server-side applications. You will collaborate closely with product and technology teams to deliver scalable, high-quality software solutions that enhance customer experiences. You will foster a culture of continuous improvement, driving best practices such as test automation, code refactoring, and modern development methodologies. Key Responsibilities Develop clean, maintainable backend services and APIs with regular deployments to production. Collaborate with Product and Technology teams to build software that delivers exceptional user experiences. Participate in system architecture and design decisions to create scalable and efficient solutions. Advocate for and implement modern engineering practices including Domain-Driven Design, CI/CD, pair programming, and mob programming. Take ownership in a build and run environment, supporting deployment, monitoring, and ongoing maintenance of your code. Mentor and support fellow engineers to foster technical growth and collaboration. Contribute to continuous improvement of team processes, practices, and product quality. Promote a positive engineering culture through leadership, collaboration, and best practices. What You ll Bring Strong proficiency in C# and .NET backend development. Experience or familiarity with frontend technologies like React and Next.js is a plus. Passion for learning new technologies and adapting within a dynamic tech stack. Experience in the travel industry is advantageous but not required. Pragmatic approach to delivering secure, high-performing, and well-designed solutions. Excellent communication, planning, and problem-solving skills. A collaborative team player who thrives in an inclusive environment and values constructive feedback. Competitive base salary with medical benefits and discretionary incentives based on individual and company performance. Access to a robust learning & development platform to support your career growth and skills enhancement. Flexible work policies promoting work-life balance and productivity. Opportunity to make a real impact in a fast-growing, innovative business travel technology company. Join Serko s Bengaluru team as a Senior Backend Software Engineer and help shape the future of global business travel technology.

Job Title: Lead Cloud Development Engineer Location: Bengaluru, Karnataka, India Team Overview: Join Cloud Software Group (CSG) as a Lead Cloud Development Engineer in our DaaS (Desktop as a Service) team. You will play a pivotal role in developing and maintaining our Gateway Service, a core component of our DaaS infrastructure. In this role, you ll work with cutting-edge cloud technologies to create a seamless, secure, and high-performance experience for our customers. If you re passionate about cloud technologies and want to make an impact in a fast-growing company, this is the perfect opportunity for you. Job Description: As a Lead Cloud Development Engineer, you will be responsible for leading the design, development, and maintenance of a highly scalable and reliable Gateway Service. You will also focus on ensuring the service meets high standards for performance, security, and availability. Your responsibilities will include collaborating with cross-functional teams, troubleshooting issues, and contributing to the overall evolution of our cloud infrastructure. Key Responsibilities: Design & Development: Lead the design and development of scalable, high-performing Gateway Service, focusing on optimizing performance, security, and availability. Architecture Evolution: Contribute to the architecture of the Gateway Service, evaluating and integrating new technologies and patterns to meet increasing demands. Collaboration: Work closely with architects, leads, and engineers, both within and outside the team, to implement new features and enhancements. Code Reviews & Best Practices: Participate in code reviews, ensuring the implementation of high-quality code and adherence to software development best practices. Quality Assurance: Collaborate with QA engineers to ensure comprehensive testing and validation of new releases. Production Support: Lead troubleshooting efforts for production issues, outages, and customer escalations, working with the support and operations teams to minimize customer impact. Emerging Technologies: Stay current with industry trends and emerging technologies, particularly in cloud computing and microservices. Agile Development: Engage in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Qualifications: Education: B.E/B.Tech or M.Tech in Computer Science or a related field. Experience: At least 8 years of software development experience, with a proven track record of designing, developing, and deploying software/services using C/C++ or Golang. Technical Skills: Strong understanding of networking protocols and security best practices. Solid foundation in Data Structures and Algorithms. Good understanding of cloud platforms such as AWS, Azure, or GCP. Experience with CI/CD pipelines and automation tools. Familiarity with containerization technologies like Docker and Kubernetes. Soft Skills: Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. About Us: Cloud Software Group is one of the world s largest cloud solution providers, serving over 100 million users worldwide. By joining us, you are helping real people leverage cloud-based solutions to get their work done from anywhere. At CSG, we foster a culture where passion for technology, courage to take risks, and continuous learning thrive. This is an exciting time to be part of the company as we evolve and innovate, making a real difference in how people work. Qualification : B.E/B.Tech or M.Tech in Computer Science or a related field.

Job Title: Usage Manager Job Summary We are seeking an experienced Usage Manager to join our team. You will support the daily Order to Cash operations by helping lead the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer usage information is accurately reportable. You will partner with other teams to create and promote a scalable order to cash process. This is an individual contributor position, and will be the first hire in India! The Impact You Will Have Lead and manage a team of Revenue Operations Analysts, including performance management, coaching, and development. Manage escalations related to order-to-cash processes, ensuring timely resolution and communication with stakeholders. Monthly metrics highlighting performance against agreed SLAs and KPIs. Maintain and/or create detailed SOPs for all processes. Prepare proposed usage adjustments and credits, when applicable. Analyze usage for signed contracts with assurance to accuracy and compliance with company revenue recognition guidelines. Partner with Sales, Deal Desk, Billing, Engineering, IT, Legal, and Revenue Teams to develop expertise in order-to-cash policies and procedures specific to usage. Create and maintain detailed records in our ERP and billing platform NetSuite/Metronome to support billing, commissions, forecasting, sales, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Change management or SOPs with any system enhancements. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 8 years of revenue operational accounting experience, with demonstrated experience leading and managing teams. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Ability to adapt to evolving business needs and drive change management. Must be adaptive to change. Proven ability to manage team performance, provide constructive feedback, and foster a positive and productive team environment. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. Summary / Role Purpose The Senior Application Engineer is responsible for leveraging their experience, subject matter expertise, and customer-relationship skills to assist in growing our software business by proactively helping customers deploy ANSYS technology to deliver on their key business initiatives. This role is focused on the Automotive Industry for applications like crashworthiness, occupant, and pedestrian safety. Key Duties and Responsibilities Collaborate with Sales to create solutions to complex customer problems using LS-DYNA and other Ansys structural simulation software. Support Automotive customers in developing methods for crash and safety-related simulation. Present ANSYS value proposition to executive-level audiences. Lead high-profile business development projects and analysis of complex technical problems. Provide best practices to help customers derive more value from ANSYS solutions. Participate in internal corporate initiatives for product enhancement, consulting, and training. Minimum Education / Certification Requirements and Experience BS in engineering or a related technical discipline. Minimum 5 years of experience in automotive crash-related simulation. Knowledge of LS-DYNA and other Ansys tools. Understanding of Euro-NCAP, G-NCAP, and Bharat N-CAP simulation implementations. Experience in durability, full vehicle crash simulation, dummy positioning, airbag modeling. Strong fundamentals in Structural Mechanics, FEA, Non-Linear Materials, and Dynamics. Strong project management skills, ability to work with cross-functional teams. Preferred Qualifications and Skills MS or PhD in Engineering is preferred. Customer service mindset with a passion for excellence. Ability to travel up to 25%. At Ansys, We Operate as ONE Ansys We fuel new ideas, build relationships, and help each other realize our greatest potential. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what s next. Courage: Move forward passionately. Generosity: Share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. Inclusion is at Our Core We believe diverse thinking leads to better outcomes. We are committed to creating a workplace where diversity, inclusion, equity, and belonging thrive. Welcome What s Next in Your Career at Ansys At Ansys, you will work alongside visionary leaders to change the world with innovative technology. We push the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it s about learning, discovery, and collaboration. It s about the "what s next" as much as the "mission accomplished." It s about forging innovation in an environment built on respect, autonomy, and ethics.

Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features. Qualifications: Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable. Preferred Skills: Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements. Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to pr...

The Opportunity Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement. About the Team This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanix's innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals. You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment. The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics. Your Role Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology. Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion. Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals. Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics. Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency. Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes. Collect and advocate for customer feedback to influence product development and service enhancements. Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment. What You Will Bring 8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences. Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions. Familiarity with architectural frameworks such as ITIL and TOGAF. Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise. Excellent communication and relationship-building skills to advocate for customer needs. Ability to create and document tailored Customer Success Plans aligning with business goals. Proven problem-solving skills and a customer-centric mindset that drives positive outcomes. Strong collaboration skills to work effectively with internal teams and customer architecture teams.

About Boomi and What Makes Us Special Are you ready to work on world-changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for eight years in a row in the Gartner Enterprise iPaaS Magic Quadrant, and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes. Boomi provides the foundation on which businesses can evolve and innovate. We help organizations connect everything and engage everywhere across any channel, device, or platform. More than 18,000 organizations are using Boomi to run better, faster, and smarter. Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people, and developing cutting-edge technology, we want to talk to you. Software Principal Engineer Our Engineering team ensures that our next-generation software meets customer needs, is competitive and is of the highest quality. Our Engineers understand the definition of done, the expected quality, and ensures that our software meets or exceeds end-user requirements. We spend substantial time learning new technologies and softwares to come out with robust Solutions and scalable Designs that solve our Customer pain points and cater to their Business needs. Our Software Development procedures and practices comply with industry standards. Join us as a Software Principal Engineer on our Engineering team in Bengaluru to do the best work of your career and make a profound social impact. What you ll achieve As a Software Principal Engineer, you will be responsible for Building various Connectors that incorporate Scalable design and programming Best Practices. As a Principal Engineer, you will be responsible for making sure the developed Connector meets Business Goals and quality expectations. Additionally, you will mentor junior team members, help them grow themselves and be technically competative. You will work with product management, other engineering teams, customer success and support on testing new product features and enhancements across various areas of Boomi offerings. You will: Be a key member of an Agile team, collaboratively realizing features through the software development lifecycle Collaboratively build features through the Agile software development lifecycle Guide and participate in design, development, unit testing, code review, and deployment of Boomi products and services including enhancements and/or resolution of any issues that may be reported Investigate and resolve complex customer issues Work independently with a minimal level of guidance from technical leadership Mentor other Boomi engineers, including design collaboration and code reviews Research, validate, and recommend technology decisions for new features Collaborate with Product managers/owners and other cross functional teams like Architecture, PSR, Quality, Security etc. Every Boomi team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Ability to learn new technologies, softwares, tools, languages with minimal training and on-the-job experience 5+ years of experience in architecting and implementing APIs and integration technologies in distributed enterprise environments using a combination of technologies, languages or standards like REST, SOAP, JSON, Python, Java etc. Experience with Java, Advanced Java, source control systems, continuous integration tools Experience with agile collaboration tools, such as JIRA and Confluence Experience with Web Services technologies including REST, SOAP, and WSDL Strong computer science fundamentals: data structures, algorithms, design patterns. Own Tech Debt/Tech Modernization - Ability to balance the long-term "big picture" and short- term implications of design decisions. Having proficiency Java, Microservices, Cloud Native Architecture Hands on experience in Microservices, RESTful web services Desirable Requirements 12-14 years of experience in software development Bachelors or Masters degree in CSE Well-versed with Core Java and Advanced Java Good understanding of OOPS Concepts, SOLID principles and Design Patterns Experience using Message brokers such as Service Bus, AWS SQS, AWS SNS, Kinesis, and Kafka is an added advantage Experience designing well-defined Restful APIs, API documentation tools like openAPI, testing tools like Postman and SOAPUI is an added advantage Experience using Devops tools like Bamboo, Jenkins, Harness and other CI/CD tools Familiarity with highly scalable, high throughput web applications and backend systems Familiarity using Cloud Services such as AWS, Azure At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one that s why we strive to integrate more diverse voices for a stronger and smarter team. Qualification : Bachelors or Masters degree in CSE

Position: Senior Site Reliability Engineer Join us as a Senior Site Reliability Engineer on our Reliability Team and do the best work of your career while making a profound social impact. In this role, you will design and build sophisticated systems and software that align with our customers business goals and environments. You will collaborate with product management, engineering teams, customer success, and support to deliver innovative features and enhancements across Boomi s product offerings. Key Responsibilities Incident Management & SLAs: Participate in detecting, remediating, and reporting production incidents, ensuring that SLAs and SLOs are well-defined and consistently met. On-Call Rotation: Provide on-call support for planned and unplanned events. Collaboration: Partner with engineering teams to implement improvements, standardize processes, and drive consistent results. Disaster Recovery: Lead DR exercises, game days, and readiness training with SRE and engineering counterparts. Observability & Tooling: Collaborate with service engineering teams to build and automate tooling, implement best practices in observability, and ensure the scalability and reliability of Boomi s production services. Infrastructure Automation: Automate provisioning and maintenance of Boomi s infrastructure using tools like Terraform and Ansible. Technical Mentorship: Guide and mentor other engineers through design collaboration and code reviews. What You ll Bring Essential Requirements Expertise in defining, measuring, and improving reliability metrics (SLOs, SLIs, error budgets). Strong experience in observability practices (monitoring, logging, distributed tracing), preferably using Splunk and New Relic, including the ability to create custom dashboards from scratch. Proficiency in infrastructure automation using Terraform, CloudFormation, and Ansible playbooks, with scripting experience in Python. Hands-on experience conducting and automating disaster recovery (DR) exercises in AWS, validating RPOs and RTOs. Deep understanding of AWS components and the ability to design and implement APIs for internal use. Desirable Requirements 7+ years of experience in the software engineering industry, with exposure to large-scale production systems. Cloud certification (AWS, Azure, GCP, Oracle), with experience in services such as compute, containers, and databases. Experience in containerization best practices, cloud-native concepts, and security awareness in the cloud. Working at Boomi means doing what you love, surrounded by trailblazers with an entrepreneurial spirit. Our culture fosters innovation, encourages collaboration, and celebrates the unique contributions of every individual. Take the first step toward your dream career at Boomi where ideas shape the future of technology.

About the Role: Under general supervision, the Special Product Solutions Specialist supports Self-Directed Brokerage (SDB), Conversions, Deconversions, Account setup, customer queries, and other assigned products. This position performs a wide variety of functional tasks, including independently investigating and resolving issues, handling special projects, and coordinating activities between internal departments and outside parties while minimizing risk to the company and providing excellent customer service. Essential Functions: Product Administration Tasks/Projects: Manages daily processes between Empower and other investment providers, effectively using available resources to independently resolve a variety of issues with all levels of clients and partners. Coordinates and administers service agreements with outside investment providers. Manages assigned investment/brokerage conversions for all lines of business. Leads the entire SDB In-Kind, SDB account setup, and PEP MEP account setup process, including participant and plan-level quality control, reconciliation, providing clear timelines, frequent updates, and serving as the contact for questions and issues. This may include contact with RM and CSM and other stakeholders and/or contra brokerage firms. Executes the delivery of a variety of transition tasks, stabilizing the task, acting as a knowledge master, and providing process improvement ideas. All tasks listed in the existing Statement of Work will be performed as part of the BAU. Plan Block ownership (by Alphabet, Core only non-restricted), providing daily support for any request/inquiry. General Administration: Manages assigned service requests and processes and all assigned tasks. Documents procedures (written and automated) for internal team members and supports the Senior Analyst and Lead in creating and reviewing procedures. Assists the Senior Analyst in analyzing daily errors/rejects and manages corrections based on daily reports. Works with internal clients and external partners to troubleshoot and resolve complex issues and ensure prompt handling of any escalated issues requiring special handling through coordination with various areas within the organization, including functional processing areas, legal, sales, compliance, systems, financial control, and implementation/processing/service delivery teams. Has hands-on experience in managing multiple stakeholders and tasks and training the team as required. Proactively proposes and implements process enhancements and solutions to increase efficiencies and improve capacity. Qualifications: MBA in Finance or knowledge of accounting is preferred, with related experience in the retirement industry (401K). Must have a graduate degree in Finance and Accounting or a related field. Minimum 2-3 years of experience in SDB (Self-Directed Brokerage) or relevant business tasks like brokerage accounts. Minimum 4-6 years of relevant business experience, specifically Brokerage, Conversions, Asset transfers, new business setup, and document review. Experience in the retirement industry (401K). Knowledge of brokerage/investments and retirement plans. Strong analytical, verbal, and writing skills. Excellent multitasking and organizational skills. Advanced computer skills preferred, including Word, Excel, and Outlook, with the ability to master internal and external applications related to the role. Strong interpersonal and communication skills, with a positive attitude and a focus on a great customer experience. Outside-the-box thinking and solutions-focused. Ability to work effectively with a wide range of diverse departments and individuals, both internal and external. Must be able to work in a fast-paced environment and stressful situations. Must be able to meet deadlines, prioritizing competing priorities as appropriate. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : MBA in Finance or knowledge of accounting is preferred with related experience in retirement industry