Customer Experience Jobs in Noida

Account Manager Location: Noida Experience: 2 4 years Role Overview We are seeking a proactive and customer-focused Account Manager to manage end-to-end client relationships and ensure maximum satisfaction and value delivery throughout the customer lifecycle. You will be the primary point of contact, supporting clients to achieve optimal results with our Hotelogix services. Key Responsibilities Own the entire client relationship from contract signing through account setup, training, go-live, and ongoing support. Conduct customer training sessions, refresher programs, and assist during the onboarding and go-live phases. Monitor customer usage and performance to identify opportunities for increased engagement and ROI. Proactively reach out to customers to provide business support and ensure their success with our services. Escalate customer concerns or potential risks to the Head of Global Support promptly. Build and nurture win-win relationships with new and existing clients. Coordinate with customers on renewals, payments, and contractual matters. Participate in regular account reviews with senior management to discuss service issues, revenue, profitability, and action plans. Maintain and adhere to internally defined SLA targets and contribute to process improvement initiatives. Adapt quickly to new technologies, processes, and organizational changes. Skills & Requirements Minimum Graduate with 2+ years experience in customer support, service, or account management. Strong analytical, organizational, and interpersonal skills. Excellent communication abilities with a customer-centric mindset. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to multitask and thrive in a fast-paced environment. Professional, get-it-done attitude with high work ethics. If you re passionate about building strong client relationships and delivering exceptional service we want to hear from you!

Position Title: Executive / Senior Executive Inside Sales (B2B) Location: Noida Employment Type: Full-Time About DPD Technologies At DPD Technologies, we are the creators of QueueBuster , a powerful Mobile POS solution built to serve businesses of all sizes from large-format retail chains to street-side kiosks. QueueBuster enables seamless management of billing, inventory, CRM, loyalty, and online orders through a single platform, anywhere and anytime. We foster a collaborative, flexible, and empowering work environment where innovation thrives and individuals grow. If you re passionate about sales and excited by the fast pace of a growing tech startup, you ll feel right at home with us. Role Overview We are seeking dynamic and driven Inside Sales Executives / Senior Executives to join our high-performing B2B sales team. In this role, you will be responsible for lead generation, client outreach, relationship management, and closing new business deals. You will be the first point of contact for potential clients and play a pivotal role in driving our growth. Key Responsibilities Manage end-to-end inside sales cycle from lead generation to closing deals. Reach out to prospective B2B clients via cold calls, emails, and follow-ups to generate interest and qualify leads. Conduct introductory calls and product demos to understand client needs and position QueueBuster as the right solution. Consistently achieve or exceed daily outreach targets (120 150 calls/day). Maintain detailed and accurate records of interactions in the CRM/database. Build and nurture strong client relationships by providing an exceptional customer experience. Clearly communicate the product s value proposition and address objections confidently. Coordinate with cross-functional teams to ensure smooth onboarding and customer satisfaction. Go the extra mile to meet sales quotas, follow up on leads, and facilitate future sales opportunities. Required Qualifications & Experience Bachelor s degree in Business, Sales, Marketing, or a related field (MBA preferred). 2+ years of experience in Inside Sales, B2B Sales, or Business Development. Proven track record of lead generation, prospecting, and closing deals. Strong understanding of the sales process, from prospecting to negotiation and closure. Excellent verbal and written communication and presentation skills. Strong interpersonal skills and ability to build rapport quickly with clients. Highly target-driven, self-motivated, and results-oriented. Strong negotiation skills and a competitive, confident approach. Comfortable working in a fast-paced startup environment with a focus on execution. Who You Are A creative thinker with a growth mindset and strong problem-solving skills. A self-starter who thrives with minimal supervision. Able to manage time effectively and handle multiple priorities. Highly data-driven, with the ability to analyze and optimize performance. Eager to take on new challenges, learn continuously, and grow rapidly within the organization. Be a part of a rapidly growing SaaS product company with a national presence. Opportunity to work with cutting-edge technology and a passionate team. Great workplace culture that fosters learning, ownership, and innovation. Performance-driven incentives and opportunities for career growth. Qualification : Bachelors degree in Business, Sales, Marketing, or a related field (MBA preferred)

Position Title: Senior Frontend Engineer (ReactJS) Location: Noida Employment Type: Full-Time Experience: 4 7 Years Must-Have Skills: JavaScript, ReactJS, Next.js About QueueBuster (DPD Technologies) QueueBuster , a product of DPD Technologies, is a leading retail-tech platform transforming how businesses manage their day-to-day operations. Powering over 75,000+ merchants worldwide, QueueBuster delivers a full suite of POS solutions, including Billing, Inventory, Digital Khata (Ledger), CRM, Loyalty Programs, eStore Integration, and Detailed Reporting. Serving industries such as retail, F&B, electronics, and FMCG, we empower businesses of every size from large format stores to small kiosks to operate smarter and scale efficiently. At QueueBuster, we foster a culture of innovation, creativity, and collaboration. Join us to build the future of retail tech. Role Overview We are seeking a Senior Frontend Engineer with deep expertise in ReactJS and modern frontend technologies. You ll play a critical role in building intuitive, responsive, and scalable user interfaces that enhance the customer experience. You will work closely with product managers, designers, and backend developers to bring our vision to life delivering pixel-perfect, high-performance, and maintainable applications. Key Responsibilities Collaborate with cross-functional teams to define and implement UI/UX requirements. Build and maintain high-quality, reusable, and scalable components using React.js and Next.js. Develop features with performance and responsiveness in mind across various devices and browsers. Write clean, maintainable code and ensure component and unit testing using tools like Jest or Mocha. Debug issues, troubleshoot bugs, and proactively optimize application performance. Ensure adherence to best practices in frontend architecture, code quality, and design patterns. Participate in peer code reviews and contribute to improving development processes. Stay up to date with emerging technologies and frameworks, and bring fresh ideas to the team. Document features, processes, and workflows clearly and effectively. Required Skills & Qualifications Bachelor s degree in Computer Science, IT, or a related technical field. 4 7 years of experience in frontend web development with React.js. Strong command over JavaScript (ES6+), HTML5, CSS3, and DOM manipulation. Hands-on experience with React.js, Redux, Next.js, Flux, and Webpack. Familiarity with RESTful APIs and integration with frontend applications. Experience using frontend build tools such as Babel, NPM, Yarn, etc. Exposure to UI/UX design and translating wireframes into functional components. Proficiency in browser debugging tools and performance optimization. Experience with unit testing frameworks like Jest, Mocha, or similar. Good understanding of software development best practices, version control (e.g., Git), and Agile methodologies. Ability to convert complex business requirements into functional and efficient front-end features. Preferred Qualifications High ownership mindset and a proactive approach to problem-solving. Excellent oral and written communication skills. Strong organizational skills with the ability to manage multiple tasks and priorities. Willingness to explore new tools, technologies, and design patterns. Experience in maintaining technical documentation and process flows. Exposure to working in a product-based startup environment is a plus. Work with a fast-growing, high-impact tech product trusted by thousands of businesses. Be part of a collaborative and forward-thinking engineering team. Get hands-on experience building scalable systems and world-class UI. Opportunity to grow, take ownership, and influence the product roadmap. Qualification : Bachelors degree in Computer Science, IT, or a related technical field

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

UX Designer Location: Noida Experience: 2 3 Years Employment Type: Full Time About Times Internet Times Internet is India s largest digital products company, building world-class platforms across News, Sports, Fintech, and Enterprise tech. Our diverse portfolio includes renowned brands like TOI, ET, Cricbuzz, Times Prime, Willow TV, and more each created to inform, entertain, and inspire millions. As a company, we are deeply committed to inclusivity, innovation, and equal opportunity. In 2018, we achieved gender pay parity (verified by Aon Hewitt) and continue to foster a collaborative, user-first work culture. About the Business Unit EconomicTimes.com EconomicTimes.com is India s most influential business news destination, serving 50+ million monthly users. From entrepreneurs and professionals to policymakers and students, ET delivers high-impact journalism and actionable insights across web, mobile, social, and newsletters. The platform accounts for 80% of all time spent on business news in India shaping conversations at the heart of Indian industry. As part of Times Internet, ET benefits from a broader product ecosystem that includes ETMoney, TimesofIndia.in, TechGig, Gaana, and MX Player. Role Overview: UX Designer We re seeking a user-obsessed UX Designer to help us create seamless, impactful experiences across EconomicTimes.com s digital touchpoints. You ll work cross-functionally with product managers, engineers, designers, and editors to solve complex UX problems for a high-traffic, content-rich platform. Key Responsibilities Translate product and business goals into intuitive user experiences. Design wireframes, user flows, journey maps, and interactive prototypes using tools like Figma, Adobe XD, or Miro. Conduct and synthesize user research, usability tests, and heuristic evaluations to inform design decisions. Collaborate with cross-functional teams including product, engineering, and editorial to align on user needs. Use both qualitative and quantitative data to iterate on design solutions. Ensure compliance with accessibility and usability best practices across platforms. Advocate for design thinking and a user-first mindset within the organization. Stay updated with emerging design trends, tools, and technologies. Required Skills & Experience 2 3 years of hands-on UX design experience in digital products. Strong understanding of human-centered design principles and modern usability practices. Experience designing for responsive and adaptive web/mobile platforms. Proven ability to simplify complex workflows into intuitive interfaces. Experience with user research, A/B testing, and data-driven design decisions. Excellent communication, collaboration, and storytelling skills to convey design rationale. Preferred Qualifications Bachelor's degree or higher in Design, HCI, Psychology, Sociology, or a related field. Prior experience working on content-heavy or media platforms is a significant plus. A portfolio showcasing real-world UX work across different platforms and use cases. Design for one of India s most trusted digital brands. Work on high-scale, high-impact platforms reaching millions. Collaborate with passionate, experienced product teams. Enjoy a culture of innovation, ownership, and continuous growth. Qualification : Bachelor's degree or higher in Design, HCI, Psychology, Sociology, or a related field

Adobe Analytics Sr. Consultant Location: Noida, India Company: Adobe Employment Type: Full-time About Adobe At Adobe, we change the world through digital experiences. From global brands to individual creatives, we equip everyone with the tools to design and deliver exceptional customer experiences. Our inclusive culture values innovation, collaboration, and the next big idea maybe yours. The Opportunity As an Adobe Analytics Senior Consultant, you'll act as a strategic advisor to Adobe customers, helping them leverage Adobe Analytics to drive meaningful business outcomes. This client-facing role requires a unique blend of technical expertise, business insight, and strong communication skills. You ll guide customers and implementation partners through analytics strategy, solution design, implementation, and optimization, enabling them to progress along their digital maturity journey. What You ll Do Lead and manage multiple client engagements concurrently. Serve as the primary point of contact for clients and implementation partners. Deliver technical and strategic consulting to optimize Adobe Analytics implementation and use. Develop deep understanding of client business models, KPIs, and digital strategy. Provide solution design guidance and review technical documentation. Perform implementation audits and troubleshooting to ensure best-in-class quality. Share recommendations, industry best practices, and maturity roadmaps tailored to each client. Facilitate enablement and upskilling sessions with client teams. Collaborate closely with Adobe internal teams (engineering, product, support) to drive success. Create technical documentation, client reports, and presentations. Contribute to thought leadership and act as a recognized SME within Adobe and with clients. What You Need to Succeed 6 10 years of experience in digital analytics, data strategy, or web analytics. Strong hands-on experience with Adobe Analytics (Adobe Experience Cloud) implementation and architecture. Familiarity with JavaScript, HTML, tag management systems (e.g., Adobe Launch, Tealium, GTM), and web architecture. Strong understanding of digital marketing and analytics use cases (segmentation, funnels, attribution, etc.). Proven experience working directly with clients and cross-functional teams. Ability to translate complex technical concepts into actionable business recommendations. Excellent communication, presentation, and stakeholder management skills. Experience in consulting, solution design, or digital strategy roles preferred. Bachelor s or Master s degree in Computer Science, Marketing Analytics, or a related field. Be part of a global leader in digital experience innovation Work with the world s top brands and digital experts Enjoy a collaborative, inclusive, and forward-thinking culture Gain access to industry-defining tools and a clear career path Qualification : Bachelors or Masters degree in Computer Science, Marketing Analytics, or a related field.

Job Title: Enterprise Sales Manager Location: Noida, India (Work from Office) Job Type: Full-Time Industry: Technology | SaaS | Conversational AI About Rezo.AI At Rezo.AI, we are transforming customer experiences through our AI-Powered CX Cloud, which automates and analyzes customer interactions at scale across voice and non-voice channels in 30+ languages. Founded by IIT alumni Manish and Rashi Gupta in 2018, our platform is designed to help enterprises reduce churn and boost revenue without increasing operational costs. Our AI-driven APIs enable real-time 24x7 intelligent automation, providing instant responses with minimal human involvement making customer experience smarter, faster, and more cost-effective. The Problem We Solve Traditional contact centers are overwhelmed by query volumes, understaffed teams, and outdated systems resulting in poor support, customer churn, and revenue loss. Rezo.AI addresses this with its next-gen conversational AI platform scaling intelligent support at low costs. About the Role: Enterprise Sales Manager (7+ Years Experience) We are seeking an experienced and results-driven Enterprise Sales Manager to join our growing team. This role is ideal for professionals with a strong background in B2B, SaaS, or Conversational AI sales who can confidently manage complex sales cycles, drive new business, and work closely with CXO-level stakeholders. Responsibilities Own the complete sales cycle: from prospecting to closing for large enterprise accounts. Identify and convert new logo opportunities in the assigned region/industry vertical. Build and nurture CXO-level relationships, understanding client pain points and mapping solutions effectively. Present tailored solutions using consultative and concept-based selling approaches. Collaborate with pre-sales and product teams to tailor and deliver high-impact demos. Track and achieve quarterly/annual revenue targets. Stay up to date with market trends, competitors, and emerging technologies in the CX automation and AI domains. Requirements 7+ years of experience in Enterprise Sales, SaaS, or Conversational AI solutions. Strong understanding of solution and concept selling in the B2B domain. Proven experience in selling platforms such as CRM, ERP, CPaaS, Contact Center Solutions, or similar technologies. Ability to engage with C-suite executives and decision-makers. Technologically adept comfortable understanding and explaining complex solutions. Excellent communication, presentation, and negotiation skills. Highly driven, proactive, and comfortable working in a fast-paced startup environment. Life at Rezo.AI Open culture with regular town halls and full business transparency. Relaxed, inclusive, and collaborative work environment. Autonomy, ownership, and constant learning backed by cutting-edge tools and mentorship. Balanced work-life culture and company-sponsored off-sites to unwind with the team. Perks & Benefits Best-in-class health insurance & mental wellness programs. Flexible, contemporary leave policy (beyond standard sick leaves). Learning-first culture with access to training, mentorship, and growth opportunities. Join a fast-scaling AI SaaS startup with ambitious goals and a dynamic work environment. Work alongside top talent across AI, engineering, and enterprise sales. Play a key role in transforming enterprise CX with one of the most advanced AI platforms in the space. Thrive in a diverse, merit-driven organization where your ideas and work create real impact.

Job Title: Senior Software Developer (Java) Location: Noida, India (Work from Office) Employment Type: Full-Time Industry: SaaS | Enterprise Software | Technology About the Role We are looking for a Senior Software Developer (Java) who is passionate about designing and building high-performance, scalable, and robust enterprise-grade applications. You will work closely with our cross-functional product and engineering teams to deliver innovative features that drive business impact. If you're a hands-on Java developer with a strong grasp of object-oriented programming, multi-threading, database integration, and REST API development, we d love to hear from you! Key Responsibilities Design, develop, and maintain Java-based applications using Core Java and modern backend practices. Collaborate with business analysts, designers, and developers to understand project requirements and translate them into scalable software solutions. Write clean, efficient, and modular code following industry standards and best practices. Troubleshoot, debug, and resolve software bugs and technical issues. Participate in code reviews to maintain high-quality standards and codebase consistency. Integrate backend systems with MySQL databases, web services, and third-party APIs. Develop and document technical artifacts including system design, release notes, and support guides. Adhere to Agile development methodologies, contributing to sprint planning, retrospectives, and daily standups. Continuously stay up-to-date with the latest trends and updates in Java development and SaaS technologies. Collaborate with QA, DevOps, and UI/UX teams for seamless feature delivery. Requirements Educational Background Bachelor s or Master s degree in Computer Science, Software Engineering, or related technical discipline. Technical Skills 3+ years of hands-on experience in Core Java programming. Proficiency in object-oriented programming (OOP), data structures, and algorithms. Experience with multi-threaded applications and performance optimization. Strong experience with MySQL or other relational databases and writing complex, efficient queries. Working knowledge of RESTful API design and development. Familiarity with Git, Maven, or other version control and build tools. Prior experience in a SaaS product environment is a strong advantage. Exposure to cloud platforms like AWS or Azure, and containerization with Docker is a plus. Soft Skills Excellent problem-solving skills and analytical thinking. Strong collaboration and communication skills to work effectively within cross-functional teams. Self-starter attitude with the ability to take ownership of tasks and deliver independently. Work with cutting-edge AI-driven SaaS platforms. Join a high-growth, innovation-led team transforming enterprise customer experience. Competitive compensation with performance-based growth. Supportive and fast-paced culture with opportunities to work on complex backend challenges. Access to learning resources and tools for continuous upskilling. Apply today and be a part of a passionate tech team driving real-world impact through code! Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related technical discipline.

The Team This position is part of the My Oracle Support Applications group. My Oracle Support is a mission-critical application used by Oracle Customer Support to manage and resolve all customer-initiated requests for different Oracle products. Oracle is investing in the next generation of My Oracle Support, utilizing OCI, PaaS, and SaaS offerings from Oracle's technology and application stack to enhance customer experience. We are a team of motivated application engineers with expertise across the enterprise application technology stack. We work in small agile teams to solve complex and high-impact problems. Career Level: IC3 (Individual Contributor 3) Responsibilities: Full Software Lifecycle: Design and development of UI and microservices solutions. Software Development: Involved in application analysis, design, development, verification, and validation, ensuring adherence to industry guidelines and best practices. Independence in Role: Complete tasks with minimal supervision or guidance. Research and Evaluation: Research and evaluate software products and development tools for enhancing solutions. Root Cause Analysis: Assimilate and analyze disparate information (log files, error messages, etc.) to perform root cause analysis. High Availability & Performance: Ensure optimum performance, high availability, and stability of the solutions. Multisite Collaboration: Work seamlessly in a multisite, multicultural development team. Results-Oriented: Focus on delivering results and taking actions to resolve issues efficiently. What You Will Need: Education: Graduate or Post Graduate degree in Computer Science or equivalent qualification. Experience: Minimum 3 years of software engineering experience in delivering products and solutions in a commercial environment. Key Skills: UI Development: Expertise in HTML, CSS, JavaScript, jQuery. JavaScript Frameworks: Experience with at least one JavaScript framework like Angular, React, etc. Microservices: Experience with Microservices architecture, development, and deployment on Docker/Kubernetes using Helm charts. API & Integration: Deep understanding of API and integration technologies, such as REST, SOAP, JSON, XML, message queues, and integration patterns/frameworks. Microservices Development: 2+ years of experience building microservices using JAVA, JAX-RS, etc. OO Design: Demonstrated Object-Oriented design skills and familiarity with GOF/J2EE design patterns. Database: Experience with RDBMS systems (e.g., Oracle, SQL Server). Cloud Technologies: Experience working with cloud computing technologies like GCP, AWS, Oracle, or OpenStack is a plus. Additional Skills: Helidon & Micro Profiles: Hands-on experience with Helidon and Micro profiles is a plus. Web Development: Familiarity with OJET and VBCS is desirable. Testing Frameworks: Experience with test development using Mocha/Chai, Jasmine, and Cucumber is an added advantage. CI/CD: Experience implementing continuous integration and delivery (CI/CD) concepts using tools like Jenkins, GitHub, Bamboo, Gradle/Maven, Artifactory. Java Testing Frameworks: Knowledge of frameworks like JUnit, Mockito, Power Mockito for automated testing using Cucumber. About Us: As a global leader in cloud technology, Oracle leverages tomorrow s technologies to tackle today s challenges. My Oracle Support is a cornerstone application that supports Oracle customers, and we're investing in its next-generation development to improve the customer support experience. Join us in building the future of customer support with cutting-edge technologies. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans status, or any other characteristic protected by law. Qualification : Graduate or Post Graduate degree in Computer Science or equivalent qualification.

IT Security Manager General Purpose: Security leader with a background in AWS and cloud Security. A successful candidate will have excellent written and verbal skills, be organized, and have expert level skills in the field of IT and Cloud Security. You will help define and enforce our security policies and procedures. You must have demonstrable experience and skills in Cloud based security and have managed and built successful security operations in the past. You must be capable of leading from the front lines, this position requires both hands on technical experience as well as management skills. Reporting to the Director of Information Technology, you will be responsible for architecting and implementing our IT Security policies. Job Status: Full Time Essential Duties & Responsibilities: Provide leadership and technology vision to the IT Security team Perform internal Security Audits Participate in external Security Audits Document, implement and monitor adherence to IT security standards Assess and improve security metrics Work on improving security tools and operations Monitor and manage IDS, vulnerability scanning & assessments Work as DPO (Data Privacy Officer) for the company Create awareness in the company on Security, Privacy and compliance requirements Ensure security and privacy training for staff involved in data processing Conducting security and privacy audits to ensure compliance and address potential issues proactively Serving as the point of contact between the company and clients for privacy controls Log aggregation and analysis Manage Anti-Virus Address security and data breach related issues and incidents Minimum Requirements: CISSP, Security+ or equivalent certification 10+ years of Cyber Security experience 5+ years of IT management experience 5+ years of AWS experience 3+ years of experience with Identity & Access Management tools 10+ years of Linux & Windows Security administration Experience with managing Cloud and Container Security Experience with Network and Application penetration testing Experience with Vulnerability scanners, IDS and IPS deployment and monitoring Experience with SIEM tools Experience in developing, documenting and implementing security standards Experience with Security Automation and Orchestration tools Experience with Incident Response & Management, Vulnerability Management, Patch Management Experience managing security operations and teams Ensure Customer Satisfaction Ensure success and be accountable for individual product/project Accountable for Quality of the product/project and deliverables Drive Continual improvement programs to bring organization efficiencies process, tools, skills etc. Represent as appropriate in Inspections and Audits (External and Internal) and drive action plans to closure Ensure deep dive conduct of RCAs and ensure CAPAs to closure Ensure a metrics driven organization Additional Qualifications: Experience with Datadog or equivalent monitoring tools (Logz.io, Splunk, Nagios, SumLogic) Experience with practices such as Change Management and Configuration Management Experience with Infrastructure as Code and tools such as Chef, Ansible, Puppet Experience hardening Operating Systems and Applications (Centos, RHEL, Ubuntu, Windows) Endpoint security management Experience working in GxP environments Experience with practices such as Change Management and Configuration Management

Job Title: AS400 (iSeries) Administrator Job Summary We are looking for an AS400 (iSeries) Administrator to provide L3 support, incident management, and service improvements while ensuring adherence to quality standards, regulatory requirements, and company policies. The role requires working in US time zones, and candidates may be offshore-based or located in Mexico. Key Responsibilities System Administration & Support: Independently resolve tickets and ensure adherence to SLA requirements (volume & time). Provide L3 level support and manage incident & problem resolution. Ensure First Call Resolution (FCR) and minimize rejected resolutions or reopened cases. Service Management & Continuous Improvement: Contribute to Service Improvement Plans and Knowledge Base Management. Participate in proposal creation to drive service enhancements. Support on-call escalations and ensure high customer satisfaction (CSAT). Training & Hiring Contributions: Train new hires and mentor junior analysts. Conduct interviews and participate in hiring drives. Required Skills & Experience Technical Skills: Expertise in AS400 (iSeries) administration. Strong understanding of incident & problem management. Soft Skills: Ability to work independently and resolve escalations efficiently. Strong customer focus with experience in client engagement & CSAT improvement. Excellent communication and mentoring skills.

Job Description Design, provision and maintain AWS Infrastructure in accordance with compliance and security standards of Rxlogix. Exceptional experience and expertise on AWS Prepare, review, approve and maintain Architecture document for various customers. Interact with Customer Technical teams to gather information and provision infrastructure, in the capacity of Infra Lead Provide design analysis and cost estimation to support sales efforts Act as Subject Matter Expert in addressing and resolving AWS and IT infrastructure issues Extensive knowledge on Automation on Cloud Ensure support for compliance and customer Audits Perform cost effective design changes to reduce cloud spending. Train the team members on the AWS cloud best practices, microservice best practices, components interface best practices and interface methodology. Improve the delivery capabilities by validating and implementing frameworks using latest DevOps tools and technologies. Provide strategic and tactical solutions for technical issues. Active participation in executing AWS cloud related projects initiation to completion Technical Skills Excellent AWS hands on skills, such as Lambda, Cloud Formation or similar (Terraform, SaltStack), SSM, KMS, S3, RDS, EC2, Load Balancers, Route53, etc. Preferably AWS Architect Professional Excellent knowledge on AWS Security, such as AWS Security Hub, Guard duty, Inspector, SGs, NACLs, etc Provision of critical system security by leveraging best practices and prolific cloud security solutions. Network Administration VPC, SG, NACLs, Subnets, VPN, Gateways, Open VPN, IPSec/Site to Site VPN, etc. For cloud environments, establishing new DevOps practices. Managing production infrastructure with Terraform, CloudFormation, etc. Good understanding of CI/CD tools, practices, process & applications like Ansible, Salt, Git, Jenkins, etc. Excellent knowledge on Monitoring/SIEM tools in AWS environments Soft Skills: Must have good analytical and problem-solving skills Excellent written and verbal communication skills Team Leadership exp a must Should have good experience working with customers Preferences: B.Tech./BE from a reputed institute Product/Pharma Company Qualification : B.Tech./BE from a reputed institute

General Purpose: We are looking for a visionary engineer to join our development team. The successful candidate will be responsible for managing the team, responsible for developing and managing the Engineering process. In this role, the hands-on Software Development Manager will be called upon to analyse problems, suggest, and assess multiple alternative solutions. Essential Duties & Responsibilities Manage a team of professionals to design and develop database systems. Provide guidance to the database team on database structures and features. Create standard procedures to enhance the scalability and performance of existing database architecture. Troubleshoot complex database issues in an accurate and timely manner. Supervise installation, migration, and upgrade of databases. Ensure that the database solution is developed according to business requirements. Prepare reports on database scalability and capacity planning as needed. Identify and resolve database issues related to performance and capacity. Oversee day-to-day activities of the database team. Develop best practices for performance and operational efficiency. Ensure database management and maintenance tasks are performed effectively. Conduct training programs for staff on database development and maintenance procedures. Provide regular updates to management on database project status. Implement agile processes and metrics to ensure that the engineering organization is exceptionally efficient and focused, and that the product is market ready. Recruit and develop a world-class development team, utilize external resources to drive important initiatives Stay updated with new database technologies and analyse such technologies to bring into the scope of existing infrastructure. Strong Linux/Unix experience Minimum Requirements Over 7+ years of experience in Product development Experience of data warehouse system design, development, and testing 5+ years of experience in leading and organizational skills Strong knowledge of Oracle database Extensive Knowledge of Oracle Argus Excellent communication and customer interfacing skills Experience in successful delivery of multiple products on time and with Quality Preferred Qualifications BTech / MTech Travel Expectations 0-10% Qualification : BTech / MTech

About LambdaTest: LambdaTest is a leading cross-browser testing platform that helps developers and designers test web applications on a cloud grid of 3000+ real browsers. We empower teams to deliver flawless user experiences with advanced tools and infrastructure, maintaining our industry leadership in cross-browser testing solutions. About the Role: We are looking for a Customer Success Architect to help ensure the success of our clients. In this role, you will understand customer needs, provide strategic guidance, and deliver tailored solutions, collaborating with cross-functional teams to drive exceptional customer experiences. What You Will Do: Guide customers through onboarding and conduct training to maximize platform usage. Evaluate customer data to identify trends, challenges, and improvement opportunities. Organize Monthly and Quarterly Business Reviews to share updates, discuss challenges, and improve experiences. Work closely with Product, Engineering, Account Management, and Support teams. Run surveys and develop plans to improve customer satisfaction. Use knowledge of testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon, etc.). Leverage tools like Sumologic and ticketing systems to track and improve customer experience. What You Should Have: Bachelor s degree in Computer Science, Engineering, or related field (preferred). 3-5 years in Customer Success, Technical Account Management, or Solutions Engineering within a SaaS or tech company. Strong experience in managing customer relationships and delivering tailored solutions. Hands-on experience with testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon) and CI/CD integrations. Familiarity with tools like Sumologic and ticketing systems to track customer behavior. Excellent verbal and written skills to present complex information to technical and non-technical stakeholders. Strong focus on solving customer problems and building lasting relationships. Qualification : Bachelors degree in Computer Science, Engineering, or related field (preferred).

Role Overview: The Adobe Experience Cloud is a USD 3B+ business, and we are seeking a talented iOS Mobile SDK Engineer to join our Mobile Experience Team. This individual will contribute to building mobile SDKs for designing cross-channel customer experiences, embedded in the mobile apps of Fortune 500 companies and large enterprises. Responsibilities: SDK Development: Design, develop, and maintain features in Adobe Experience Platform s Mobile SDKs for iOS, Android, React Native, and Flutter platforms. End-to-End Engineering: Engage in all phases of development: from specs, design/architecture, and technology choice to development, unit-testing, integration, and deployment. Innovation & Trends: Keep up with industry trends and implement innovative solutions in SDKs to enhance mobile experiences and customer engagement. Collaboration: Work with architects, product management, and other engineering teams to shape the technical vision and roadmap for the team. Key Requirements: Experience: 14+ years of experience in software development, with significant expertise in mobile app development on iOS. Technical Skills: Proficiency in iOS development with Swift and Swift UI. Knowledge of JavaScript/TypeScript, Kotlin is a plus. Computer Science Fundamentals: Strong understanding of algorithms, data structures, and software design principles. Educational Background: B.Tech or M.Tech degree in Computer Science. Why Adobe? At Adobe, you ll be part of a team that s innovating at the forefront of mobile experiences, and your work will touch millions of users globally. Qualification : B.Tech or M.Tech degree in Computer Science.

About The Opportunity We are looking for a Transmission Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to seek big responsibility, and it is important that you can work independently. What you will do Identification of point of failure/ Work around implementation Technical Governance handling RCA and work around implementation Emergency/Adhoc support to team Inter domain support and end to end driving of new improvement ideas. 24/7 technical support to team. Performs trend analysis to proactively detect possible failures. This shall ensure restoration and repair as a result of its own analysis or when prompted by automated operations or domain support Service Function processes. You will bring Min. Graduate Degree in Engineering/ Computer science or Equivalent 4 to 8 years of experience in supporting on customer Queries, support or solution in a telecom environment. Domain-experience: Transmission Network with required and validated experience in Microwave, Fiber and IP Good knowledge of Router, Microwave and DWDM Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces). Product/Vendor knowledge on Ericsson/ Cisco / Huawei/Nokia/Juniper. Good Communication & trouble-shooting skills. 4-10 years of relevant in IP Domain Qualification : Min. Graduate Degree in Engineering/ Computer science or Equivalent

Ericsson is a global leader in telecommunications equipment and services, providing solutions to mobile and fixed network operators. With over 1,000 networks across more than 180 countries, Ericsson's equipment supports more than 40% of the world's mobile traffic. We offer a diverse, performance-driven culture and innovative environment, allowing employees to enhance their potential daily. Our employees are united by a shared passion for winning and a strong responsiveness to customer needs, making us a trusted partner to our clients. At Ericsson, professional growth is encouraged through continuous learning and stimulating work experiences. Role: Senior Product Manager - Mobile Financial Services / Fintech As a Senior Product Manager, you will take the lead in product management, design, and deployment within the mobile financial services or fintech domain. You will have a direct impact on product strategy, deployment, and lifecycle management, ensuring alignment with company objectives and market needs. What You Will Do Experience & Leadership: Proven experience (13+ years) in product management, design, and deployment, especially in mobile financial services or fintech. Demonstrated success in leading and scaling product deployment teams with a history of designing and delivering innovative and successful solutions. Product Strategy & Design: Define and communicate the product vision and strategy for mobile financial services, ensuring alignment with company objectives and market opportunities. Lead the end-to-end product deployment lifecycle, from planning to execution and optimization, acting as the CSR (Core-3 role) or similar role responsible for solution scope. Collaboration & Stakeholder Management: Collaborate closely with cross-functional teams (engineering, design, marketing, sales) to ensure high-quality products are delivered on time. Manage stakeholders effectively, ensuring timely delivery and alignment with strategic goals. Market Research & Analysis: Conduct market research and competitive analysis to identify opportunities for innovation and growth in the mobile financial services sector. Customer-Centric Focus: Prioritize product features and enhancements based on customer feedback, business value, and strategic priorities. Foster a customer-centric culture within the team, ensuring the user experience and customer satisfaction remain top priorities. Key Performance Indicators (KPIs): Establish and track KPIs to measure product success, ensuring continuous improvement and optimization of product performance. What You Will Bring Extensive Experience: At least 13+ years of experience in product management, with a focus on mobile financial services or fintech. Proven leadership in scaling product deployment teams and managing complex product lifecycles. Strategic & Analytical Thinking: Strong strategic thinking and analytical skills, with the ability to synthesize market data and customer insights into actionable strategies. Agile & Tools Knowledge: Experience with Agile methodologies and product management tools (e.g., Jira, Confluence) is preferred. Regulatory & Industry Knowledge: Strong understanding of mobile technologies, user experience design, and financial services regulations. Exceptional Communication: Excellent communication skills with the ability to influence and inspire cross-functional teams. Customer-Centric Focus: Foster a customer-centric mindset across all levels of the organization, ensuring that product development aligns with user needs and satisfaction. Why Ericsson? Join a global leader in the telecommunications industry, making an impact on cutting-edge products in the mobile financial services domain. Work in a dynamic environment where innovation and professional growth are at the forefront of your career development. Be part of a diverse and performance-driven culture, where collaboration and customer success are key priorities.

Job Summary: As a Cloud Architect, you will be responsible for designing, architecting, and implementing solutions using Microsoft Azure services combined with various open-source and enterprise management solutions (such as Backup, Monitoring, Automation, etc.). You will collaborate with clients to define the technical architecture for Public Cloud Platforms (isolated public or hybrid). Additionally, you will support the implementation and consulting efforts for Enterprise Application Infrastructure and performance/availability life cycles. Key Responsibilities: Architecture and Design: Architect and design comprehensive cloud solutions using Microsoft Azure and integrate open-source/enterprise management tools to meet client requirements. Work with clients to define the technical architecture for public cloud platforms, including public isolated or hybrid cloud environments. Cloud Platform Management Solutions: Implement management solutions to support the Public Cloud Platform. Leverage your expertise in system integration, automation, and custom scripting technologies to optimize cloud performance. Scripting and Automation: Utilize scripting technologies (PowerShell, Perl, Shell, VB Scripting, Batch) for automation tasks, system integration, and cloud service orchestration. Server Builds and Maintenance: Oversee the build and configuration of both Windows and Linux servers for cloud solutions. Work on performance and availability lifecycle management of enterprise applications and infrastructure. Networking and Infrastructure: Ensure a strong understanding of cloud networking, virtualization technologies like VMware, and server hardware such as UCS, SUN, DELL, and HP. Integrate and optimize services for infrastructure management and remote management. Security and Compliance: Manage security-related concerns, including load balancers, security certificates, IIS, MS Clustering, and patch management (WSUS). Incident and Ticket Management: Provide support for on-call escalations, performing root cause analysis to resolve issues effectively and within SLA. Ensure timely resolution of tickets, adhering to agreed SLA for ticket volume and response time. Knowledge Base and Training: Maintain and update knowledge base articles, participate in team training, and mentor junior analysts and freshers. Client Relationship Management: Ensure a positive customer experience, aiming for First Call Resolution (FCR) and minimal case reopenings or rejected resolutions. Contribute to customer satisfaction (CSAT) by providing excellent support and resolving issues quickly. Skills and Experience Required: Public Cloud Knowledge: Extensive experience with Public Cloud Platforms (especially MS Azure). MS Azure Expertise: In-depth knowledge of MS Azure services and capabilities. Scripting Skills: Strong proficiency in PowerShell, Perl, Shell, VB Scripting, Batch, and other scripting technologies for automation and system integration. Windows/Linux Server Builds: Solid experience in building and maintaining both Windows and Linux servers in cloud environments. Cloud Networking & VMware: Strong understanding of cloud networking principles and VMware infrastructure (at least version 5.5). Infrastructure Management: Familiarity with UCS infrastructure, hardware from SUN, DELL, HP, and MS clustering. Security & Certificates: Knowledge of load balancing, security certificates, IIS configuration, and patch management (WSUS). ITIL Process: Knowledge of ITIL processes, including ticketing, problem management, change management, and emergency change processes. Client-Facing Experience: Proven ability to work with clients to gather requirements and define solutions, ensuring customer satisfaction and minimal case reopenings. Qualification : Bachelor of Technology

Job Summary: As a Senior DevOps Engineer, you will be responsible for maintaining and enhancing the CI/CD pipelines, developing deployment scripts, and troubleshooting deployment problems on the Hadoop platform. This role requires a deep understanding of DevOps principles, automation, and CI/CD tools such as Jenkins and Ansible. You will work closely with external teams to align DevOps practices, assist with maintaining OpenShift Kubernetes clusters, and contribute to the automation of testing and deployment processes. Strong communication skills are essential, as this is a team assignment and will involve collaboration with international teams. Key Responsibilities: CI/CD Pipeline Management: Maintain and develop continuous integration/continuous deployment (CI/CD) pipelines using Jenkins. Develop and manage Ansible deployment scripts to automate infrastructure provisioning and application deployment. Collaborate with External Teams: Act as the main point of contact when discussing DevOps-related needs with external teams. Kubernetes Cluster Management: Help maintain OpenShift Kubernetes clusters, ensuring smooth deployment and scaling of applications. Troubleshooting and Debugging: Troubleshoot deployment problems on the Hadoop platform to ensure seamless operation. Development of Utilities: Develop small utilities and tools to assist with the CI/CD pipeline, improving overall automation efficiency. Knowledge Sharing: Share knowledge about the DevOps mindset and solutions through internal training sessions, demos, and presentations. Required Knowledge and Experience: CI/CD Expertise: Strong experience with Jenkins or other CI/CD automation suites, enabling robust build, test, and deployment pipelines. Linux Expertise: Very good knowledge of Linux systems, with strong skills in scripting for automation (e.g., Bash, Python). Kubernetes and Containerization: Basic understanding of Kubernetes and Linux containers to manage and deploy applications. Scripting and Programming: Basic programming skills in Python, Go, or Ruby for automating tasks and developing small utilities. Agile Environment Experience: Familiarity with working in an agile setup with international teams. Nice to Have: Hadoop Ecosystem Knowledge: Familiarity with the Hadoop ecosystem is a plus, as the project involves working with data lakes built on Hadoop technologies. Additional Responsibilities: Customer Experience & KPI Management: Ensure positive customer experience (CSAT) by achieving First Call Resolution and minimizing Reopen Cases and Average Handling Time (AHT). Adhere to defined KPIs, processes, ITIL delivery and quality standards, and regulatory requirements. Support and Documentation: Maintain high login efficiency and availability for customers, documenting identified risks, issues, and mitigation plans. Contribute to the execution of BCP/DR plans. Value-Adding Activities: Participate in knowledge base updates and self-development activities to stay current with new technologies and industry best practices. Ideal Candidate Profile: The ideal candidate will have a strong DevOps background, particularly in automation and CI/CD pipelines, as well as a solid understanding of Kubernetes, Linux, and scripting. The role requires a proactive approach to troubleshooting, collaborating with cross-functional teams, and continuously improving the automation and deployment processes to support the company's ecosystem, particularly around Nordea s Enterprise Data Lake. Strong communication and a collaborative mindset are key for success in this position.

Job Summary: The Specialist in Presales will be responsible for supporting presales activities related to network access control (NAC) solutions. This role requires a strong understanding of NAC technology, its application in securing network environments, and providing pre-sales support to customers. You will also be responsible for managing customer escalations, performing root cause analysis, and delivering solutions that meet service level agreements (SLAs). Additionally, this role involves ensuring high customer satisfaction (CSAT) and contributing to continuous improvements through value-adding activities. Key Responsibilities: Presales Support: Assist in presales activities related to Network Access Control (NAC), helping to understand client requirements, demonstrate solutions, and craft proposals. Escalation Support and Root Cause Analysis: Provide support for on-call escalations, diagnose and resolve issues related to NAC solutions, and conduct root cause analysis of the given problems. Ticket Management: Independently resolve tickets within the agreed SLA for ticket volume and resolution time. Quality and Compliance: Adhere to quality standards, regulatory requirements, and company policies while handling support tickets and presales activities. Knowledge Sharing and Training: Participate in value-adding activities such as updating and managing the knowledge base. Provide training to new employees and coaching to analysts to enhance their skills and productivity. Customer Satisfaction (CSAT): Ensure positive customer experience through First Call Resolution (FCR) and minimize rejected resolutions or reopened cases, thereby improving overall CSAT scores. Required Skills and Qualifications: Technical Expertise: Proficient in Network Access Control (NAC) solutions, with hands-on experience in managing and supporting NAC systems. Problem Solving and Troubleshooting: Strong problem-solving abilities to quickly identify and resolve technical issues related to NAC. Experience with Service-Level Agreements (SLA): Ability to independently handle escalations and resolve issues within the defined SLA. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Knowledge Base and Process Improvement: Knowledge and experience in creating, managing, and updating knowledge bases. Commitment to process improvements through documentation, training, and proactive issue resolution. Team Collaboration and Customer Focus: Experience in working in a collaborative team environment with a customer-centric focus to improve overall service quality. Qualification : Bachelor of Technology