Customer Experience Representative Cisco Pmhwpjbmha at Tech Data

Job Title: Associate Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we empower the world through essential innovations. Whether it's delivering clean water to over a billion people, enabling sustainable tech for smart devices and electric vehicles, or ensuring the safety of workers globally we work on things that truly matter. Join us to make a real impact. Position Overview: As an Associate Customer Service Representative, you will manage the end-to-end (E2E) Order-to-Cash (OTC) process for your assigned business line. You ll act as the key liaison between customers, internal stakeholders, and external partners, ensuring smooth and timely order execution while upholding service excellence. Key Responsibilities: Order & Process Management Handle diverse order types: stock & resale, BOND sales, and high sea sales, adhering to standardized customer service processes. Execute all order lifecycle stages in SAP, from order entry through invoice generation. Cross-Functional Collaboration Work closely with teams across Supply Chain, Finance, Credit, Logistics, Tax, and 3PL providers. Support sales teams by reconciling forecasts vs. actual sales and ensuring order fulfillment is aligned with sales targets. Delivery & Issue Management Monitor open orders and coordinate with Supply Chain to ensure timely deliveries. Address customer complaints and return requests, ensuring compliance with complaint management policies and delivering quick resolution. Customer Engagement Serve as the primary point of contact for B2B customers, OEMs, and channel partners. Manage customer onboarding and maintain master data, ensuring timely updates based on requests. Operational & Compliance Oversight Drive effective execution of rebate, discount, and credit note programs. Ensure all commercial activities align with SOX compliance, accounting, and GST/tax guidelines. File and manage documentation in line with internal control and audit protocols (SOX/CRIM). Digital Enablement Support the organization s E-commerce transformation journey, ensuring functional KPIs are met. Qualifications & Experience: Education Graduate in any discipline (required) PG Diploma / MBA in Operations or Supply Chain Management (preferred) Experience 5+ years of experience in Order Fulfillment or Supply Chain. Proficient in SAP (Order Management module). Working knowledge of GST, commercial practices, and basic accounting. Familiarity with Service Cloud/Salesforce (preferred). Core Competencies Strong communication and interpersonal skills. Effective problem-solving and complaint handling capabilities. Proficiency in MS Office (Excel, Outlook, PowerPoint). Strong attention to detail and documentation accuracy. Team player with ability to collaborate across global functions. Be part of a purpose-driven, global organization making a real-world impact. Collaborate with world-class professionals in a diverse and inclusive environment. Drive innovation and operational excellence through meaningful work. Qualification : PG Diploma / MBA in Operations or Supply Chain Management

Company: Evergent About Evergent: Evergent is a leading global technology provider, managing over 560 million user accounts across 180+ countries. We partner with major carriers such as AT&T, Etisalat, SingTel, Telkomsel, and AirTel, as well as prominent media companies including HBO, FOX, SONY, and BBC. With a talented team of 600+ professionals worldwide, Evergent is renowned for delivering Customer Lifecycle Management solutions that accelerate digital transformation and unlock new revenue opportunities without disrupting legacy systems. Recognized by Silicon Valley VCs as a "diamond in the rough," we invite you to join us and be part of our growing success. Position: Cloud & IT Security Analyst Location: Hyderabad Experience Required: 4-8 Years Role Overview: As a Cloud & IT Security Analyst, you will be responsible for securing Evergent s SaaS systems, internal networks, and data platforms. Your role will involve monitoring, analyzing, and strengthening our cloud and IT infrastructure against potential security threats. You ll need to stay up-to-date with the latest security intelligence, including emerging hacking techniques, to proactively defend against breaches and ensure system integrity. Key Responsibilities: Cloud & IT Infrastructure Protection: Monitor and secure Evergent s cloud infrastructure and IT systems to prevent unauthorized access or data breaches. Security Assessments: Conduct regular security assessments, vulnerability scans, and penetration testing to identify potential risks. Log Analysis & Threat Investigation: Analyze security logs to investigate potential threats and take necessary action to mitigate risks. Security Controls & Policy Implementation: Develop and enforce security controls and policies to safeguard systems and data. Cloud Security Configuration: Manage cloud security configurations across AWS, Azure, and Google Cloud to ensure best practices are followed. Incident Response & Mitigation: Respond to and manage security incidents, minimizing impact and ensuring swift recovery. Security Audits & Compliance: Support annual security audits and ensure compliance with standards such as PCI-DSS, SSAE18, and GDPR. Client Engagement: Assist in responding to client RFPs/RFIs regarding Evergent s security practices and policies. Access Management: Define and enforce access privileges, control structures, and security resource management. Continuous Security Improvement: Proactively identify vulnerabilities, recommend security improvements, and stay ahead of emerging threats. Required Skills: Experience with cloud platforms (AWS, Azure, Google Cloud). Strong understanding of cybersecurity principles and network security. Proficiency in risk management and implementing security controls. Knowledge of compliance frameworks such as NIST, ISO 27001, and GDPR. Familiarity with security tools like SIEM and IDS/IPS. Certifications (Typical): CompTIA Security+ AWS Certified Security Specialty (ISC) CCSP CISSP (Certified Information Systems Security Professional) Qualifications & Education Requirements: BE, B.Tech, M.Tech, MCA, or any Bachelor's degree in Computer Science or related field. Preferred Skills: 4 to 8 years of experience in IT security or a related field. Strong written and verbal communication skills. Highly organized, responsive, and a diligent problem solver. Associate s degree or relevant certifications in Computers, Technology, or a related field. Technical Knowledge: Experience with UNIX, AIX, Linux, Cisco Network IDS, Cisco Host-based IDS, eTrust Access Control, ESM, IDS. Familiarity with DES encryption, Digital Certificates, SSL, VPN, IPSec, TCP/IP, DNS, and web security architecture. Knowledge of database security (e.g., MySQL), version control systems (e.g., Subversion), and antivirus solutions. Qualification : BE, B.Tech, M.Tech, MCA, or any Bachelor computer degree.

Sales Development Representative Location: Noida Job Type: Full-time Openings: 1 Experience: 1 to 3 years Responsibilities Phone & Communication Skills: Maintain positive and energetic phone skills, with excellent listening and strong writing abilities. KPIs Achievement: Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs). Self-Starter: Demonstrate a track record of successful, credible achievements and take initiative. Business Process Knowledge: Have a sound understanding of business processes, roles, and organizational structures. Growth Mindset: Possess a determined personality with a desire to grow and succeed. Omniva Telehealth Passion: Show a passion for being a part of Omniva Telehealth s journey. CRM & Marketing Tools: Proficient in using Zoho CRM, Marketing Automation tools, Outbound Marketing tools, Apollo.io, and LinkedIn. Tech Industry or Sales Experience: Previous experience in the tech industry or in sales development, marketing, or sales is a plus. Shift Timings Morning Shift

About LambdaTest: LambdaTest is a leading cross-browser testing platform that helps developers and designers test web applications on a cloud grid of 3000+ real browsers. We empower teams to deliver flawless user experiences with advanced tools and infrastructure, maintaining our industry leadership in cross-browser testing solutions. About the Role: We are looking for a Customer Success Architect to help ensure the success of our clients. In this role, you will understand customer needs, provide strategic guidance, and deliver tailored solutions, collaborating with cross-functional teams to drive exceptional customer experiences. What You Will Do: Guide customers through onboarding and conduct training to maximize platform usage. Evaluate customer data to identify trends, challenges, and improvement opportunities. Organize Monthly and Quarterly Business Reviews to share updates, discuss challenges, and improve experiences. Work closely with Product, Engineering, Account Management, and Support teams. Run surveys and develop plans to improve customer satisfaction. Use knowledge of testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon, etc.). Leverage tools like Sumologic and ticketing systems to track and improve customer experience. What You Should Have: Bachelor s degree in Computer Science, Engineering, or related field (preferred). 3-5 years in Customer Success, Technical Account Management, or Solutions Engineering within a SaaS or tech company. Strong experience in managing customer relationships and delivering tailored solutions. Hands-on experience with testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon) and CI/CD integrations. Familiarity with tools like Sumologic and ticketing systems to track customer behavior. Excellent verbal and written skills to present complex information to technical and non-technical stakeholders. Strong focus on solving customer problems and building lasting relationships. Qualification : Bachelors degree in Computer Science, Engineering, or related field (preferred).

Role Overview: We are seeking a highly motivated and energetic individual to join our sales and market research team. This role involves gathering and analyzing competitor data, identifying market trends, and providing valuable insights to support our sales efforts. The ideal candidate will be passionate about market research, have a strong sales orientation, and be eager to grow in a dynamic environment. Key Responsibilities: Competitor and Market Analysis: Collect and consolidate data on competitors and the marketplace, translating it into actionable items, reports, and presentations. Provide competitive analysis on various companies market offerings, pricing, sales models, and operations. Customer Research: Understand business objectives and design surveys to gather prospective customers' preferences and needs. Conduct SWOT analysis to assess market opportunities and threats. Data Compilation and Analysis: Use both modern and traditional methods to compile and analyze data. Ensure accuracy and reliability of collected data. Interpret data and make actionable recommendations based on insights. Reporting and Documentation: Compile research findings and store them in databases for future reference. Create detailed reports and presentations to share with key stakeholders. Market Trends and Best Practices: Stay informed on market trends and competitor research. Implement best practices for market research to support strategic decision-making. Program Evaluation: Evaluate program methodology and key data to ensure releases are accurate and aligned with business objectives. Eligibility / Job Requirements: Educational Qualifications: B.Tech / B.E. / Diploma in Mechanical, Mechatronics, Electrical Engineering or any graduate with relevant experience in market research or sales. Experience: Minimum of 1 year of sales experience (preferably in software selling or the mechanical industry, with knowledge of CAD software). Skills & Attributes: Strong English proficiency for effective communication and reporting. Highly self-motivated with an initiative-taking attitude. Passionate about customer engagement and sales, with strong persuasive abilities. Energetic, after-sales oriented, and goal-driven. Ability to plan and manage sales schedules effectively to meet targets. Additional Requirements: Must own a two-wheeler. Knowledge of additional local languages is a plus. Enthusiastic, young, and eager to pursue sales as a long-term career. This role offers an exciting opportunity to contribute to a growing company while developing skills in market research and sales. If you're passionate about data-driven decision-making and have a keen interest in the mechanical industry, we encourage you to apply. Qualification : B.Tech / B.E. / Diploma in Mechanical, Mechatronics, Electrical Engineering or any graduate with relevant experience in market research or sales.

Job Title: Product Analyst Location: Mohali About the Role As a Product Analyst, you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights. This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience. What you need for this role Education: Bachelor s degree in Computer Science, Business Analytics, Engineering, Statistics, or related field. Experience: 1 3 years of experience in a product or data analyst role within a SaaS or tech product environment. Technical Skills: Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and storytelling abilities able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation. What you will be doing Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required. Top reasons to work with us Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Qualification : Bachelors degree in Computer Science, Business Analytics, Engineering, Statistics, or related field.

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Product Manager | FinBox | Bengaluru Location: Bengaluru Experience: 8-10 Years About FinBox: Where Fintech Meets Fun! Welcome to FinBox, a hub of innovation and creativity transforming the financial services space. Since 2017, we ve helped lenders like Banks, NBFCs, and enterprises build and launch credit products in a fraction of the time it used to take. As a Series A funded company, FinBox is expanding globally with offices in India, Vietnam, Indonesia, and the Philippines. Our vision is to provide world-class infrastructure for lending products, helping financial institutions scale and launch cutting-edge credit programs. We have already helped our customers disburse billions in unsecured and secured credit products, and our solutions impact millions of customers globally every month. Innovative Environment: We encourage creativity and experimentation to push the boundaries of fintech. Impactful Work: Your contributions will directly impact millions by making credit more accessible. Growth Opportunities: We offer ample opportunities for professional growth in a fast-paced startup. Collaborative Culture: Join a diverse team that values innovation, collaboration, and support. Creative Thinkers: You challenge the norm and bring fresh perspectives. Customer Heroes: You go above and beyond to meet customer needs and deliver great experiences. Team Players: You thrive in collaborative environments, valuing diverse viewpoints. About the Product - FinBox LOS for NSTP Lending Our Lending Origination System (LOS) caters specifically to NSTP flows and manual underwriting, optimizing business processes through efficient configurations, intelligent automation, and improved team collaboration. This solution is adaptable across multiple lending use cases, including secured lending, high-ticket business loans, small-ticket loans, home loans, and more. Role and Responsibilities Product Strategy & Management Align with founders on business strategy and vision. Devise a product strategy that supports both short-term and long-term business priorities. Translate strategic goals into a detailed product roadmap, including APIs, user journeys, back-office dashboards, and analytics. Supervise the execution of the product roadmap, ensuring timely and efficient delivery. Collaborate with marketing teams on positioning, messaging, and product marketing strategies. Business Strategy Build and nurture relationships with stakeholders from LSPs, Banks, NBFCs, and FinTechs. Participate actively in the sales cycle through product demos, solution design, and stakeholder engagement. Engage senior business stakeholders through demos, sales calls, webinars, and events. Leadership Lead and mentor Associate Product Managers (APMs) and manage sprint cycles effectively. Collaborate with Engineering Managers to ensure excellent delivery and maintain delivery hygiene. Foster cross-functional collaboration to ensure alignment and smooth execution of product plans. Technical Leadership Oversee technical debt and infrastructure priorities, ensuring they align with the roadmap. Collaborate with Engineering Managers and technical teams to design scalable systems for future growth. Qualifications Experience: 8+ years of professional experience, including 5+ years specifically in Product Management roles. Domain Knowledge: Direct experience with lending products, financial marketplaces, or B2B SaaS platforms. Expertise in Lending Operations: Understanding of credit products, partnership models (e.g., DSA, co-lending). Proven Track Record: Success in launching and scaling B2B products, API products, or tech products. Tech Savvy: Experience with financial services integration patterns and data flows. Communication Skills: Excellent ability to engage with both technical and business stakeholders. Leadership Experience: Demonstrated experience managing and leading teams. Compliance Knowledge: Familiarity with compliance considerations in financial services products is a bonus, but not mandatory. Work on innovative products in the dynamic fintech industry. Take ownership of cutting-edge solutions, making a tangible impact on global lending practices. Be part of a growing Series A startup with ample room for career growth.

Inside Sales - Bangalore Location: Bangalore Role: Inside Sales Experience: 1 - 4 years Number of Positions: 2 Qualifications: MBA Job Description: Job Purpose: The purpose of this role is to maximize lead generation and progression of leads through the sales funnel, ultimately increasing revenue potential from marketing-driven and outbound programs. This role will require close collaboration with broader teams like demand generation marketing & pre-sales teams, and also sales colleagues in the field to support developing qualified opportunities and meeting monthly and quarterly targets. Responsibilities and Accountabilities: Experience with Software Product Selling or Solution Selling or Concept Selling. Engagement with business accounts focused on developing opportunities in the assigned geography. Experience managing the breadth of business development activities Research, Prospecting, Outreach, and effectively engaging with prospects. Utilize telephone and other tools to remotely influence customers at senior levels in target organizations. Follow-up on highly targeted marketing campaigns to deliver incremental High-Quality Leads and manage leads through to interested/potential opportunity status and ensure conversion to qualified status. Work with appropriate regional marketing managers and regional sales teams to plan and execute outbound demand generation activity as required. Ensure all activity is appropriately captured and tracked within the CRM and ensure that all prospect information is maintained and is up-to-date. Consistently follow designated sales and marketing processes to ensure robust lead and operational measurement and reporting. Work with regional marketing management to ensure integrity, validity, and appropriateness of the contact database. Develop and maintain strong knowledge of leading Digital Eco-Systems by reading industry and country-specific press and appropriate industry websites. Maintain a consistently high call rate aimed at achieving monthly and quarterly meeting and opportunity targets. Responsible and accountable for creating a healthy pipeline. Utilize social selling techniques using Social Media Platforms like LinkedIn, Twitter, Facebook, and Instagram, etc. Must be a go-getter who s willing to make the effort to get things done. Skills and Qualifications: MBA / University degree would be advantageous. Marketing or related fields preferred, but not mandatory. University graduates are welcome to apply. 1-2 years of tech industry experience preferred. Highly motivated and result-oriented with a can-do entrepreneurial spirit. High energy and determination to achieve/exceed monthly/quarterly targets. Proven communication & influencing skills using written and verbal communication, including telephone. Strong Presentation, communication, organization, multitasking, and time management skills. Qualification : MBA / University degree would be advantageous.

About Adobe At Adobe, we're changing the world through digital experiences. From emerging artists to global brands, we provide the tools needed to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful, powerful images, videos, and apps that transform how companies engage with customers across every screen. We're on a mission to hire the very best talent, fostering an inclusive culture where everyone is respected and has access to equal opportunities. We believe great ideas can come from anywhere, and the next big idea could be yours! The Opportunity The Customer Success Solution Architect plays a key role in helping brands maximize the value of their customer experience management (CXM) transformation by leveraging Adobe's solutions to deliver personalized, impactful experiences across all channels. In this role, you will work with customers who are struggling to fully utilize or realize the value of their Adobe Digital Experience (DX) solutions. Your expertise will guide them in operationalizing teams, solving complex challenges, and advising on strategies and technology to support their CXM transformation. What You ll Do Strategize and Architect Solutions: Collaborate with customers to understand their business requirements and translate them into a North Star architecture, recommending Adobe solutions to enhance their digital experiences. Solve Customer Challenges: Dive deep into architecture and advise on strategies that help customers unlock the full potential of their Adobe investment, addressing issues in customer experience management. Customer & Internal Collaboration: Maintain strong governance, communication, and organizational change, both with the customer and internally, working closely with the Ultimate Success Organization, Sales teams, and other customer-facing teams. Cross-Team Collaboration: Provide regular feedback and work with Product Management, Engineering, Product Marketing, and Service Marketing to ensure customer needs are addressed. Innovation: Identify opportunities across multiple customers and create new solutions that can be implemented at scale, helping to build out standard processes for future success. What You Need To Succeed Experience: 10+ years of relevant experience in enterprise architecture advisory, particularly in Adobe Digital Experience solutions. Expertise in Adobe DX Solutions: Deep knowledge of Adobe solutions such as AEM, Campaign, AEP, and related apps like CDP, CJA, or AJO, with a focus on integration and implementation to realize value. Problem-Solving: A creative and innovative mindset to solve complex technical problems and make impactful decisions that drive customer success. Communication Skills: Ability to explain complex ideas clearly, both verbally and in writing, to customers and internal teams. Customer-Centric Focus: A track record of building strong relationships with customers, leading change, and driving impactful technical solutions. Integration Knowledge: Familiarity with enterprise application integration (EAI) concepts, APIs, microservices, middleware, and AI/ML concepts to drive effective communication between customer applications. Ad Tech Experience: Experience with ad technology platforms such as DMPs, DSPs, Ad servers, and Cross-Device Tracking systems. Data Architecture Knowledge: Familiarity with CRM systems, email platforms, data lakes, data warehousing, and big data architectures to support optimal data management. Emotional Intelligence: Strong interpersonal skills and the ability to lead with emotional intelligence, building trust and rapport with customers and internal stakeholders. Adobe is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Who You'll Work With Cisco Networking Engineering (CNE), formerly known as Distributed Systems Engineering (DSE), is a multi-billion-dollar business primarily serving the Web, Service Provider Edge, Core & Optical markets. The India-based team is responsible for developing high-end routers such as the ASR9000, NCS5500, NCS540, NCS560, NCS5700, as well as optical products like the NCS1010, NCS1014, NCS1004, NCS4000, and NCS2000 series. What You'll Do Deliver software with exceptional quality and customer satisfaction, facilitating faster customer adoption. Use your expertise and creativity to recommend innovative product solutions while applying your understanding of Cisco s business strategies. Engage in automated End-to-End System/Solution testing. Troubleshoot complex network issues and define effective solutions. Work on network automation, algorithmic thinking, and analytics applications based on customer use cases. Contribute to continuous improvement and transformation efforts, applying scientific and data-driven testing methodologies. Collaborate effectively with cross-functional teams across different geographies, engage directly with customers, and manage stakeholder relationships. Write Python automation test plans to define the automation strategy and test cases for new features, solution tests, and system tests. Be part of a collaborative team that values open communication, empowerment, innovation, and career development. Utilize strong software engineering test methodologies and process knowledge. Who You Are Excellent expertise in test automation using Python and other automation tools and methodologies. Proficiency in Python, Shell scripting, GIT, Netconf, Restconf, OpenConfig, SNMP, and Telemetry. Expertise in Optical Technologies such as DWDM, ROADM, OTN, and Coherent technologies is highly desirable. Strong understanding of customer deployments and operations, with the ability to translate brownfield/greenfield deployments into effective test strategies. Extensive experience in test engineering concepts and methodologies, including test planning, test case design, execution, and automation. Familiarity with Layer-0 and Layer-1 traffic generators and analyzers (e.g., Viavi, Agilent, Spirent, IXIA, etc.). Typically requires an MS/BS in Electrical Engineering or Computer Science, along with 6-8 years of proven experience in the field. Strong problem-solving abilities and familiarity with Linux and modern software tools for development and debugging. Solid software design and development skills. Why Cisco? #WeAreCisco We re a team of unique individuals who come together to develop innovative technology and drive a more inclusive digital future for everyone. Nearly every internet connection across the globe touches Cisco, and we are at the heart of ensuring that data travels securely at light speed. But what sets us apart is not just the technology we create, but the impact we make. We help the healthcare industry connect with patients and professionals; we empower educational institutions to teach and collaborate under the most challenging circumstances; we support businesses of all sizes in connecting with employees and customers in new ways, and we provide digital access to remote regions through technologies like 5G. At Cisco, we face challenges head-on, supporting each other every step of the way. We celebrate our achievements and grow together, fostering a culture of recognition and mutual support. Giving back is an integral part of our culture employees enjoy 10 paid days off each year to volunteer and make a difference in their communities. Qualification : Typically requires an MS/BS in Electrical Engineering or Computer Science

Who We Are The Routing Technology Group (CSG) develops software for Cisco's routing, switching, and wireless platform portfolio. We are heavily investing in transforming networking with innovative solutions that will redefine how IT is consumed. Your work with us will impact the way our customers engage with our systems from every perspective. What You'll Do We have an exciting opportunity for a Senior Software Engineer eager to develop technical expertise by solving complex problems for our Service Provider customers. As part of the team, you will play a pivotal role in automating solution testing and taking part in integration, performance, and end-to-end test activities for critical solutions. Key Responsibilities: Collaborate with architects, technical marketing, product management, and development teams to define and implement comprehensive test plans. Conduct test case and code reviews to ensure test scenario accuracy and coverage. Modernize and automate testing processes to improve overall code quality and the automation code base. Provide technical expertise and mentorship to the team, ensuring proper test methodologies are applied. Who You'll Work With At Cisco, you ll be designing, implementing, and enabling the next-generation software stack for our routing, switching, and wireless portfolios. You will be part of a fast-paced, agile development team working with cutting-edge software and tools to create disruptive solutions that focus on simplicity. The team develops network software for routing protocols, manageability protocols, and solutions that closely interact with the Core OS. You ll collaborate with platform development teams to enable the software stack on current and future platforms. This team owns the software for protocols like BGP, OSPF, EVPN, SR, ISIS, and Multicast. Together, we ll drive the future of networking. Who You Are You are a self-motivated, detail-oriented professional who thrives in problem-solving. With a passion for testing, you excel at bringing transparency to ambiguous situations. You are a strong team player who can influence others and be a change agent, driving automation while communicating the value of your work clearly. Role & Responsibilities Collaborate with a team of talented engineers to develop IOS-XR routing features for a $15B portfolio. Influence the future of networking by developing transformative systems and software. Work closely with developers and marketing teams through stages like PRD, functional specs, and design reviews to develop test plans, tools, and utilities. Minimum Qualifications MS in Electrical Engineering (EE), Computer Science (CS), or related field with 0-3 years of relevant experience, or a BSEE/CS. Experience in feature-level testing and understanding of access, edge, and core routing platforms and software stacks. Strong understanding of networking fundamentals, protocols, and technologies (L2 to L7). Automation experience with Python or similar programming languages. In-depth technical knowledge of BGP, Segment Routing, and EVPN. Familiarity with SP customer deployments. Strong vision for solving complex problems. Experience with the software development cycle and software engineering. Excellent teamwork and communication skills. Highly self-motivated and ambitious. Proficiency with Linux and modern software tools for development/debugging. Strong software engineering and programming skills (preferably in Python). Good networking skills. Why Cisco #WeAreCisco At Cisco, we value the uniqueness of every individual, bringing diverse talents together to create impactful technology that powers a digital future for all. We're not just a hardware company we re also a software and security leader. Our innovative network adapts, predicts, learns, and protects. We focus on creating a culture of innovation and creativity, where learning from failure is encouraged. We aim to make a difference, not just in the tech world, but in communities as well. Giving back is integral to our culture we provide 10 paid days off per year to volunteer and make a positive impact. At Cisco, it doesn t matter if you have colorful hair, tattoos, or a love for pop culture what matters is your passion for technology and your desire to change the world. Bring your authentic self to work, with us! Qualification : MS in Electrical Engineering (EE), Computer Science (CS), or related field with 0-3 years of relevant experience, or a BSEE/CS.

We are looking for world-class Data Architects to join our Global field teams whose technical skills and customer savvy will help customers understand and utilize the value of the cutting-edge data platform that we are building. They must share our passion about reinventing the data platform and thrive in a dynamic environment. The Data Architect will work hand-in-hand with Sales, Product, Engineering, and Marketing. The Data Architect will be responsible for providing the technical expertise to make Snowflake customers successful. This data architect will have a broad range of skills and experience ranging from data architecture to ETL/ELT, data science, security, performance analysis, analytics, etc. He/she will have the insight to make the connection between a customer s specific business problems and Snowflake s solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation. This is a hands-on, individual contributor role with high visibility across the organization. The Data Architect has the willingness to jump in and do what it takes to make Snowflake and our customers successful. It means keeping up to date on the ever-evolving technologies for data and analytics in order to be an authoritative resource for both Snowflake and customers. They should work collaboratively with a broad range of people, both inside and outside the company. RESPONSIBILITIES: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake s products and marketing Be an advocate and develop mutual trust with the technical audience on the customer side Run training sessions, workshops, webinars to help customers become proficient in Snowflake Keeping customers up to date on key Snowflake product updates and future roadmaps to help them represent Snowflake to their clients about latest technology solutions and benefits Run technical enablement programs to provide best practices, and solution design workshops to help customers create effective solutions Forward Strategic thinking - quickly grasp the essence of new concepts and business value messaging. Sharing customer success stories & case studies to showcase the impact of Snowflake REQUIREMENTS: Minimum 15+ years of experience working in customer facing sales engineering (tech sales) role University degree in computer science, engineering, mathematics or related fields, or equivalent experience Strong competency on modern data stacks, ETL/ELT, data warehouse/lake, data science and data apps Outstanding skills presenting to both technical and executive audiences, in small groups or at public events, whether impromptu on a whiteboard or using presentations and demos. Hands-on expertise with SQL and Python Experience working with GSIs or Global capability centers Industry experience in either BFSI, Technology or HCLS domains Experience with large-scale database technology (e.g. Netezza, Exadata, Teradata, Greenplum, Hadoop etc.) Presales experience in data related tech products Sound understanding and experience in the enterprise market and technology ecosystem ADDED BONUS FOR: Data Science/AI/ML experience across a variety of platforms Familiarity and experience with common BI and data exploration tools (e.g. Tableau, PowerBI, Metabase etc). Cloud Provider Experience - Amazon AWS/Microsoft Azure/Google Cloud OLAP Data modeling and data architecture experience Experience selling enterprise SaaS software. Qualification : University degree in computer science, engineering, mathematics or related fields, or equivalent experience

Sales Development Representative (SDR) Experience: 2 5 Years Education: BBA, BSc, BTech/BE, BCA, MSc, MTech, MBA/PGDM, MCA Location: Pune About the Role We are seeking a motivated Sales Development Representative to drive lead generation, build strong client pipelines, and support our global IT services business. The ideal candidate has experience in IT/SaaS sales, understands international markets, and thrives in a fast-paced, target-driven environment. Required Skills IT Sales / SaaS Sales Lead Generation Business Development Cold Calling Good to Have Email Marketing Cloud or Software Sales Excellent Communication Skills Key Responsibilities Proactively generate leads through cold calls, LinkedIn outreach, email campaigns, and networking. Qualify leads and nurture them through the sales funnel to create new opportunities. Schedule meetings, demos, and presentations for senior sales or technical teams. Maintain accurate CRM records and provide regular pipeline reports. Collaborate with marketing and delivery teams to align efforts and improve conversion rates. Clearly articulate complex IT services (cloud, AI, data, software development) to business leaders. Apply consultative selling techniques to understand client pain points and position IT services as value-driven solutions. Requirements 2 5 years of experience in inside sales or business development (IT services/SaaS preferred). Proven success in lead generation and pipeline development. Experience selling to North American and EU markets. Excellent verbal and written communication and presentation skills. Strong understanding of IT services (cloud, AI, data, software development preferred). Hands-on experience with CRM tools (Zoho, HubSpot, Salesforce, etc.). Self-motivated, target-driven, and comfortable working in a fast-paced environment. Qualification : BBA, BSc, BTech/BE, BCA, MSc, MTech, MBA/PGDM, MCA

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Job Title: Associate Renewal Sales Representative Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we do business. We re an award-winning, culturally diverse, and inclusive organization where innovation, community, and balance matter. Our teams celebrate each other s success and support one another every step of the way. We believe that empowered employees deliver empowered results and we never stop evolving. We help our customers become Autonomous Digital Enterprises by freeing up time, space, and resources to focus on what matters most. The Opportunity BMC is looking for a motivated Associate Renewal Sales Representative to join our high-performing Renewals team. In this role, you will play a key part in supporting renewal operations through quote preparation, contract analysis, and collaboration with cross-functional teams. It s a role built for someone with strong analytical and Excel skills who s eager to learn, grow, and eventually move into a full Renewal Sales position. If you're passionate about data, automation, and creating a seamless customer experience this is your launchpad. Key Responsibilities Prepare timely, accurate renewal quotes for customer contracts 90 120 days before expiration. Review contracts to validate pricing, ensure compliance with commercial/legal terms, and identify key renewal insights. Leverage Excel (pivot tables, formulas, Power Query) and data visualization to build dashboards and track trends. Use AI tools and automation platforms to streamline workflows and support SOP development. Collaborate internally on pricing, customer value messaging, and contract positioning strategies. Maintain Salesforce.com (SFDC) records to ensure pipeline accuracy and data hygiene. Conduct revenue analysis to validate billing, revenue recognition, and account alignment. Submit accurate order documentation for processing and invoicing. Build strong relationships with internal teams across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success. Track and analyze non-renewals, including reasons for churn and recovery opportunities. Contribute to bi-weekly forecast reporting and offer actionable, data-driven recommendations. Develop a solid understanding of BMC s product and service offerings to support renewal conversations. Proactively support strategic account planning by using insights to help drive customer retention. What You Bring 2+ years of experience in Sales, Renewals, Customer Success, or a similar role (preferably in SaaS/software). Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charts, Power Query). Experience in data analytics, trend analysis, and building reports or dashboards. Familiarity with AI tools or automation platforms to improve efficiency. Strong knowledge of contract structures, pricing models, and renewal processes. Experience with Salesforce.com, Zuora, or similar CRM/quote-to-cash systems (a plus). Excellent attention to detail, organization, and multitasking abilities. Effective communication skills, both written and verbal. Ability to work independently and as part of a cross-functional, global team. Willingness to support global time zones (EMEA, APJ, NA) when needed. Growth Path This role offers a clear career path into a Renewal Sales Representative position. High performers will: Take ownership of renewal quotas and customer accounts Lead customer negotiations and value-based conversations Receive mentorship from senior sales leaders Participate in enablement programs focused on strategic selling and commercial acumen A global team of 6,000+ talented professionals A culture that supports individuality, inclusion, and growth Opportunities to work with cutting-edge tools and enterprise customers A strong focus on career development and internal mobility That s okay at BMC, we value curiosity, growth, and diversity. If you re excited about this opportunity, we encourage you to apply. BMC is proud to be an equal opportunity employer.

Project Role: Technical Specialist Qualification: B-Tech Experience: 2.5 - 5 Years Skills Required: Primary Skill: DC Virtualization (x64) Number of Positions: 1 Job Description: The Technical Specialist will be responsible for managing and handling VMware vSphere infrastructure, particularly focusing on ESXi and vCenter environments. You will be expected to troubleshoot and maintain VMware platforms, as well as work with various hardware, such as Cisco UCS, Dell Servers, and HP ProLiant Servers. Hands-on experience with VMware View (Horizon), vROPS, and Zerto will be beneficial. Key Responsibilities: 1. Provide support for on-call escalations and perform root cause analysis on issues. 2. Independently resolve tickets within the agreed SLA for ticket volume and resolution time. 3. Adhere to quality standards, regulatory requirements, and company policies. 4. Work on value-adding activities like knowledge base updates, training freshers, and coaching analysts. 5. Ensure a positive customer experience and CSAT (Customer Satisfaction) through First Call Resolution and minimal rejected resolutions or reopens. Technical Skills: 1. 5+ years of experience managing VMware vSphere infrastructure. 2. Strong knowledge of ESXi and vCenter. 3. Hands-on experience with ESXi and vCenter patching. 4. Strong troubleshooting skills in ESXi and VMware platforms. 5. Experience with hardware such as Cisco UCS, Dell Servers, and HP ProLiant Servers. 6. Understanding of Converged and Hyper-Converged Platforms. 7. Hands-on experience with VMware View (Horizon) and vROPS infrastructure. 8. Certification in VMware or related technologies is an advantage. 9. Experience with Zerto is an added benefit. 10. Familiarity with Cisco Intersight and Hyperflex is advantageous. Qualification : Bachelor of Technology

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.

Job Title: Customer Success Manager Location: Gurugram, Haryana (Onsite) Experience: 3 5 Years | Type: Full-Time About Spyne At Spyne, we are transforming the automotive retail industry with cutting-edge Generative AI solutions. With over 52 million cars sold annually in the US alone, our AI-powered imaging platform enables dealerships and marketplaces to create studio-quality visuals boosting engagement, footfall, and ultimately, sales. We re on a mission to become the leading AI software provider for the used-car market. From acquisition to appraisal, listing, marketing, and CRM Spyne aims to power every stage of the automotive retail journey with intelligent automation. Backed by Accel Partners, Storm Ventures, and other top investors, our team in Gurugram is scaling fast across the US and Europe, building impactful solutions for over 150K dealerships. About the Role: Customer Success Manager We are looking for a Customer Success Manager (CSM) with a proven track record in SaaS client management to own relationships, retention, and success for our US and EU customers. You ll serve as a trusted advisor to mid-market clients ensuring they unlock the full value of our platform and remain long-term partners. If you're a relationship-builder, data-driven thinker, and problem-solver who thrives in fast-paced environments, this is your opportunity to make a global impact. Key Responsibilities Client Relationship Management Own and nurture long-term relationships with mid-market clients across North America and Europe Serve as the main point of contact for a portfolio of customers, driving satisfaction and value realization Conduct regular QBRs, performance reviews, and check-ins to ensure goal alignment Account Growth & Retention Monitor account health and identify churn risks early, deploying proactive measures Spot and execute upsell and cross-sell opportunities in collaboration with the Sales team Ensure a seamless customer experience across onboarding, support, and renewals Data-Driven Insights & Strategy Analyze usage data, customer behavior, and feedback to uncover opportunities for growth and improvement Run customer satisfaction surveys (e.g., NPS) and translate insights into actionable product or process improvements Advocate for customer needs in internal roadmap discussions with Product and Engineering teams Tools & Operational Excellence Manage customer data and communication effectively using CRM tools like Salesforce, HubSpot, or similar Maintain accurate account records, ensuring consistency, reporting accuracy, and informed decision-making Cross-Functional Collaboration Partner with Product, Marketing, Sales, and Support teams to drive customer adoption and satisfaction Act as the voice of the customer, influencing product features, improvements, and support processes What You ll Bring 3 5 years of experience in Customer Success or Account Management within a SaaS company Proven success in managing mid-market clients across US and European regions Strong command of CRM systems (e.g., Salesforce, HubSpot) and analytics tools Excellent written and verbal communication skills with a customer-first mindset Strong problem-solving skills and the ability to handle escalations with tact and professionalism Familiarity with data-driven decision-making and success metrics Comfortable working in US time zones as needed (Preferred) Knowledge of the automotive SaaS space or experience supporting independent dealerships Fast-growth stage startup backed by top-tier global investors Work with a young, passionate team (average age: 25 26) led by seasoned professionals Best-in-class gender diversity in the AI tech industry Transparent, inclusive, and employee-first culture with near-zero attrition Excellent health, leave, and compliance-friendly policies Huge opportunity to grow 10x+ in your career as we scale across global markets If you're ready to take ownership of global customer relationships and drive real impact in a hyper-growth company, we d love to hear from you. Apply now and let s drive the next wave of automotive innovation together.

Job Title: Client Onboarding Specialist Location: Gurgaon, Haryana Experience: 3-4 Years in a Customer/Client-Facing Role Department: Customer Success Employment Type: Full-Time About Spyne At Spyne, we re on a mission to revolutionize automotive retailing using Generative AI. Every year, 52 million cars are sold in the US, worth over $1700 billion, and the used-car market is valued at $1000 billion. Our AI-powered solutions transform car visuals into premium studio visuals, helping dealerships and marketplaces in the US and Europe engage online visitors, increase showroom visits, and ultimately drive sales. Spyne is growing rapidly, and we aim to expand our software solutions within the used-car market to cover all aspects of the dealer journey from car acquisition and appraisal to listing, marketing, selling, and managing customer relationships. Supported by top investors like Accel Partners and Storm Ventures, Spyne is poised to become a leading software provider in the used-car market. Join our team and help us reshape the future of digital production in the automotive industry! What We Are Looking For We are seeking a highly motivated Client Onboarding Specialist to join our Customer Success team. The ideal candidate will be responsible for ensuring seamless onboarding of customers, helping them successfully implement Spyne s products, and fostering strong relationships that drive customer satisfaction, retention, and expansion. Lead the entire customer onboarding process: Ensure a smooth transition from initial engagement to successful go-live and implementation of Spyne products. Cultivate strong customer relationships throughout the onboarding phase to ensure long-term success. Handle customer issues from start to finish, working in a dynamic and fast-paced environment. Respond to support queries via chat, email, and video conferencing, providing clear and timely solutions. Analyze customer data to continuously improve the customer experience. De-escalate and resolve issues using platform and industry expertise to ensure customer satisfaction. Work under time constraints and meet deadlines, often with unexpected challenges, to meet customer needs. Become a product expert and go-to resource for both customers and internal teams. Collaborate with cross-functional teams to identify opportunities for automation or added features to better serve customers. What You Must Have Bachelor s/Master s degree with 3-4 years of experience in a customer/client-facing role. Experience with US clients is an added advantage. Strong problem-solving abilities with a keen attention to detail. Exceptional written and verbal communication skills in English. Hands-on experience with HubSpot and Freshdesk is mandatory. Openness to working in US shift timings. Young Startup Culture: Our team has an average age of 25-26 years, and even during the Great Resignation , we had near-zero attrition a testament to our company culture. Top-Rated AI Tech Company: With a 4+ rating on Glassdoor, Spyne is recognized as one of the top-rated AI tech companies. Gender Diversity: We have one of the best male-to-female ratios in the AI tech industry. Employee Support: We offer best-in-class employee supportive policies in line with government mandates. Customer-Centric: We are obsessed with delivering the best customer experience and ensuring client delight. We are in the growth stage, and it s the perfect time to join! Be part of a team that is set to grow 10X+ and contribute to a revolutionary transformation in automotive retail. If you're passionate about customer success and want to be part of a fast-growing, innovative company, Spyne is the place for you. Apply now to start your journey with us! Qualification : Bachelors/Masters degree with 3-4 years of experience in a customer/client-facing role.