Customer Feedback Analysis Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Customer-Centric Market Research & Customer Success Internship Location: Mumbai Have you ever wondered what customers truly want and what influences their choice of one brand over another? At ePayLater, we go beyond assumptions. We engage directly with real customers, gather first-hand insights from the market, and convert those insights into meaningful product and business impact. This internship offers a unique opportunity to work at the intersection of fintech, market research, and customer success, giving you direct exposure to retailers, distributors, and small businesses. Your insights will actively contribute to how we build, position, and evolve our products. What You ll Work On Understand Customer Behavior: Analyze merchant needs, payment patterns, and digital credit usage. Identify Market Gaps: Discover unmet needs and areas where current solutions fall short. Competitive Insights: Capture customer perceptions of competitors and identify opportunities for differentiation. Customer Acquisition & Onboarding: Introduce potential customers to ePayLater s offerings and support onboarding. Insight Sharing: Convert on-ground conversations into actionable insights for product, sales, and strategy teams. How You ll Do It Conduct one-on-one field visits with merchants and small businesses. Run quick surveys and in-depth interviews. Map competitor offerings and customer sentiment. Participate in focus group discussions where applicable. Prepare daily reports highlighting insights, challenges, and key learnings. What You ll Gain Hands-on exposure to go-to-market strategy, market research, and sales execution. Deep understanding of customer psychology and B2B decision-making. Opportunity to influence real product and customer experience decisions. Internship certification and performance-based recommendation. A whole new perspective on India s retail ecosystem. B-school students or graduates interested in sales, marketing, market research, or customer strategy. Self-driven individuals comfortable working in dynamic, on-ground environments. Strong communicators who enjoy interacting with people. Curious thinkers who ask the right questions and dig deep for insights.

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Designation: Senior Engineer Location: Mumbai Department: R&D Qualification: B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication Experience: 5+ years (exclusively in Electronics Design & Development) Required Skills & Expertise Practical hands-on experience with: Operational Amplifiers (OpAmp) and their applications. DC-DC converters, Low Dropout Regulators (LDOs), thermal calculations, and heatsink selection. Relays and their applications. Diodes, MOSFETs, BJTs, Optocouplers and their real-world usage. Protection devices such as MOV and TVS. Microcontrollers and pin mapping. Communication protocols including CAN, SPI, I2C, Parallel, RS232, RS485, Ethernet, USB. Switch Mode Power Supply (SMPS) design and PCB layout guidelines. EMI/EMC design and testing. Job Description & Responsibilities The candidate will own the product development lifecycle from initial specification through design, validation, and final production, including documentation at every stage: Design & Development Design and implement low-power analog circuits (op-amps, filters, power circuits, BJTs, FETs) and digital circuits (logic gates, microcontrollers, memories). Draft specifications, plan design architecture, create circuit schematics, select components, prepare BOMs, and coordinate procurement. Simulation & Analysis Perform circuit tolerance analysis using Excel, Spice-based Monte-Carlo simulations, TINA, or equivalent tools. Compliance & Standards Design and develop products compliant with hazardous location standards and railway safety standards (IEC, EN, UL, CE), focusing on intrinsic safety, functional safety, and EMI/EMC requirements. Testing & Validation Bring up PCB assemblies and develop low-level hardware test plans to verify design functionality. Debug hardware using oscilloscopes, digital multimeters (DMMs), logic analyzers, and other test equipment. Generate detailed test plans and reports for electrical and environmental compliance tests. Production Support Assist in prototype fabrication including procurement, build processes, and testing. Analyze and modify designs for end-of-life (EOL) considerations, manufacturing feedback, or customer issues. Documentation Document design processes, testing procedures, validation results, and create jigs or fixtures for validation purposes. Additional Expectations Collaborate effectively with cross-functional teams including manufacturing, procurement, and quality assurance. Drive continuous improvement by troubleshooting and resolving design and production issues. Ensure design practices align with company policies and industry best practices for quality and reliability. Qualification : B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication

Position: Assistant Manager Product Strategy Employment Type: Full-Time Department: Product Strategy Team Location: Mumbai About TimesPro TimesPro, an award-winning Higher EdTech initiative of the Times of India Group, is committed to delivering Education 4.0 learner-centric, industry-relevant, role-specific, and technology-enabled learning. Founded in 2013, TimesPro serves aspiring professionals across industries and age groups through: Early Career Programs in BFSI, e-commerce, and technology Executive Education in partnership with top Indian and global institutions Enterprise Solutions for organizational learning and development Role Overview We are looking for a highly motivated and analytical Assistant Manager Product Strategy to join our growing Product Strategy team. This role is ideal for someone with a strategic mindset, a data-driven approach, and hands-on experience managing digital products throughout their lifecycle. You ll work closely with a high-caliber team of professionals from IIT, IIM, LSE, and top-tier MNCs. This is a great opportunity to contribute meaningfully to product development, learn continuously, and grow with an innovative EdTech organization. Key Responsibilities Customer & Market Insight: Identify customer needs and market trends to generate product ideas that increase market share and enhance user experience. Research & Analysis: Conduct market, customer, and competitive research to gather insights for strategic decision-making. Product Lifecycle Management: Lead product planning, positioning, development, launch, and review ensuring alignment with business goals. Cross-functional Collaboration: Work with engineering, content, operations, marketing, and sales teams to bring products to life and ensure continuous improvement. Strategic Documentation: Maintain comprehensive documentation including business cases, use cases, learner feedback, and audit findings. Competitive Benchmarking: Analyze competitor offerings and identify differentiation opportunities to inform product enhancements. Trend Forecasting: Monitor emerging trends to inform long-term product strategy. Team Management: Build and lead a small, efficient team to support product strategy and execution. Skills & Abilities: Proven experience managing B2C digital products. Strong understanding of the full product lifecycle. Proficiency in product and project management tools. Analytical mindset with excellent problem-solving skills. Comfortable with both strategic thinking and hands-on execution. Strong collaboration skills in a matrix environment. Excellent verbal and written communication skills. Highly proficient in Excel and AI tools. Education & Experience: Bachelor's or Master s degree in Computer Science, Engineering, Business, or a related field (Premier institute preferred). Minimum 5 years of experience in Product Management or Strategy. Experience in EdTech is a strong plus. Reporting To: Product Manager Product Strategy Qualification : Bachelor's or Masters degree in Computer Science, Engineering, Business, or a related field (Premier institute preferred)

Job Title: Senior Director Product Marketing Location: Mumbai Department: Marketing Type: Full-Time About the Role We re looking for a visionary and strategic Senior Director of Product Marketing to lead the positioning, narrative, and go-to-market strategy for our suite of customer engagement solutions. In this leadership role, you ll be at the heart of our product growth engine bridging Product, Sales, Marketing, and Customer Success to deliver compelling messaging, drive product-market fit, and enable high-impact launches. You will lead a high-performing team responsible for crafting differentiated messaging, enabling field success, delivering competitive intelligence, and influencing both the market and the product roadmap. This is an exceptional opportunity for a marketing leader who thrives at the intersection of storytelling, strategy, and execution in a fast-paced, global SaaS environment. Key Responsibilities Product Positioning & Messaging Define and evolve a compelling product narrative aligned with our company s mission and vision. Create differentiated messaging and value propositions tailored for enterprise buyers across verticals (BFSI, eCommerce, OTT, Telecom, etc.). Ensure consistency and clarity across all customer touchpoints website, campaigns, sales collateral, PR, and analyst interactions. Go-to-Market Strategy (GTM) Own the end-to-end GTM strategy for product launches and key initiatives in collaboration with Product, Sales, and Customer Success. Establish GTM metrics, orchestrate cross-functional execution, and iterate based on feedback and performance. Competitive & Market Intelligence Lead market research and competitive analysis to inform positioning, product development, and sales strategies. Develop battle cards, market landscapes, win/loss analysis, and actionable insights to strengthen GTM execution. Sales & Field Enablement Partner closely with Sales to develop impactful sales tools including decks, demos, messaging frameworks, and objection handling content. Design and lead training programs for Sales, BDRs, and channel partners to ensure message alignment and field readiness. Customer & Market Insights Drive customer advocacy initiatives case studies, testimonials, reviews, and reference programs. Facilitate customer advisory boards, surveys, and interviews to uncover needs, validate direction, and capture market trends. Translate insights into strategic recommendations for Product and Marketing. Analyst & Influencer Relations Build and nurture relationships with key industry analysts (e.g., Gartner, Forrester, G2). Manage strategic briefings and secure positioning in relevant industry reports and rankings. Must-Have Qualifications 12+ years of experience in B2B enterprise software marketing, with significant leadership in product marketing. Proven success in launching and scaling enterprise-grade SaaS products. Deep domain expertise in customer engagement, marketing tech, or adjacent SaaS categories. Strong storytelling and messaging skills with executive-level communication and presence. Analytical and data-driven mindset with the ability to translate insights into strategy. Experience building and leading global product marketing teams. MBA from a Tier-1 business school or equivalent leadership experience. Preferred Qualifications Experience working with analyst relations and influencing market perception. Background in hypergrowth, venture-backed SaaS companies is a plus. Familiarity with product-led growth (PLG) and account-based marketing (ABM) strategies. Be part of a patent-backed product portfolio with 11 proprietary technologies delivering real innovation in customer engagement. Play a key role in shaping the future of mobile-first engagement platforms reaching 3+ billion devices and processing 30+ billion events daily. Thrive in a culture of ownership, curiosity, and growth, with global impact. Enjoy comprehensive Full-Spectrum Benefits, support programs, and a work environment designed to help you succeed and grow. Qualification : MBA from a Tier-1 business school or equivalent leadership experience

Job Title: Associate Product Manager Location: Mumbai, Maharashtra, India Experience: 0 2 Years Open Positions: 1 Designation: Associate Product Manager Job Overview: We are looking for a motivated and detail-oriented Associate Product Manager to support the development and delivery of our digital platforms. In this role, you ll work closely with cross-functional teams to help define features, improve user experiences, and manage the product development lifecycle using agile methodologies. Key Responsibilities: Assist in planning and executing the product roadmap in alignment with business goals. Collaborate with stakeholders to gather, analyze, and document business and user requirements. Work with UX/UI designers to develop wireframes, mockups, and user flows. Support product lifecycle management from concept to launch. Use analytics tools to track product performance and identify opportunities for improvement. Contribute to daily stand-ups, sprint planning, and retrospectives as part of the agile product development cycle. Required Skills & Qualifications: 0 2 years of experience in product management or a related role (preferably in media, tech, or digital-first environments). Understanding of digital products, content platforms, and user journeys. Familiarity with agile methodologies and product lifecycle stages. Experience with wireframing tools such as Figma or Balsamiq. Basic knowledge of analytics tools (Google Analytics, Search Console, etc.). Strong communication, problem-solving, and organizational skills. Bonus (Preferred, Not Mandatory): Exposure to A/B testing, user research, or data-driven decision-making. Basic understanding of HTML/CSS or CMS platforms. Skill Tags: Product Management | Production Support | Wireframing | Product Lifecycle | Agile | UX Design

Position: Senior Manager Marketing (FRP) Department: Sales and Marketing Location: Mumbai Role Overview: We are looking for a seasoned Senior Manager Marketing to lead the marketing and sales efforts for FRP products such as coils, sheets, and foils. The role involves strategizing business growth, expanding market presence, and driving revenue across multiple sectors including automotive, electrical, packaging, and building & construction. Key Responsibilities: Develop and execute comprehensive marketing and sales strategies for FRP products. Identify and pursue new business opportunities, market segments, and customer bases across diverse industries. Build and nurture strong relationships with OEMs, industrial clients, distributors, and export customers. Conduct detailed market analysis, competitor benchmarking, pricing strategy formulation, and demand forecasting. Lead business development activities in both domestic and export markets. Collaborate with production, quality, R&D, and supply chain teams to ensure product quality, customer satisfaction, and timely deliveries. Drive marketing campaigns, participate in industry trade shows, and boost brand visibility. Monitor sales performance against targets, KPIs, and profitability metrics, making data-driven adjustments as needed. Prepare commercial proposals, negotiate contracts, and oversee timely collections. Provide strategic inputs to product development, packaging innovations, and incorporate market feedback for continuous improvement. Qualifications & Skills: Bachelor s degree in Engineering (preferably Metallurgy, Mechanical, or Industrial Engineering). MBA in Marketing or related discipline. Proven experience in marketing and sales within the FRP or related manufacturing sectors. Strong analytical, negotiation, and communication skills. Ability to lead cross-functional teams and manage multiple stakeholder relationships effectively. Qualification : Bachelors degree in Engineering (preferably Metallurgy, Mechanical, or Industrial Engineering).

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

About the Job Person should be experienced with Marketing & Sales Alignment, Understanding of Marketing Strategies, Communication & Coordination Cross-functional, Execution & Operations Campaign Implementation, Data Analysis & Feedback Management Sales & Marketing Data Analysis, Problem-solving & Adaptability Crisis Management and Tech & Digital Knowledge Sales Tools Familiarity. Preferred Industries: Stationery, FMCG, Food, BTL & Activation, Consumer Goods Qualification: Graduation Experience: 4 5 Years Age: Around 45 Years Gender: Male Key Requirements Marketing & Sales Alignment: Work closely with the Zonal Sales Team to ensure smooth execution of marketing campaigns at the regional level. Align marketing initiatives with zonal sales objectives to maximize impact. Act as a liaison between the central marketing team and the zonal sales team, ensuring clear communication and implementation of marketing strategies. Campaign Execution & Activation: Execute national marketing campaigns at a zonal level, ensuring timely implementation. Oversee POSM (Point-of-Sale Materials) deployment and in-store branding in retail outlets. Plan and manage regional activations, including school/college promotions, dealer engagement programs, and trade events. Ensure timely distribution of marketing collaterals to sales teams and distributors. Retail & Trade Marketing: Drive general trade marketing activities, ensuring promotional compliance in stores. Support the sales team with promotional schemes, retailer engagement, and visibility drives. Collaborate with distributors and channel partners for localized marketing initiatives. Market Intelligence & Feedback: Monitor and report competitor activities, pricing, and promotional trends in the region. Gather field feedback from sales teams, retailers, and distributors to refine marketing strategies. Analyse sales data and campaign effectiveness, providing insights to the central marketing team. Digital & CRM Support (Optional): Work with digital marketing teams to support localized digital campaigns (WhatsApp marketing, local influencers, social media activations). Utilize CRM and sales tracking tools for marketing effectiveness analysis.

Job Description Role Purpose: This is a strategic leadership position. Primary responsibility is to lead and grow the NIQ Qualitative business Nationally. The candidate will be responsible for driving profitable growth, including the full P&L of the business, Representing VOC and creating awareness of all your portfolio internally and externally. You will lead the India Qualitative business and team of Qualitative researchers, work closely with the various Business Vertical leaders and set a strategy that focuses on account acquisition retention and growth This role is also accountable for accurately managing an active sales pipeline and coaching the specialty seller team to better results by leveraging multiple sales drivers such as prospecting, campaigns, and other account engagement tools. Working closely with business partners across verticals to understand client challenges and ensuring strong awareness and presence of Qual with these clients. Core Responsibilities Own Qualitative Research revenue and cost OP, driving long term profitable growth. Develop and execute the Qualitative Strategy to grow share. Developing a clear blueprint on where to play and how to play and how to win. Introduce new solutions and thought leadership pieces to the team Develop and drive continuous though leadership agenda and participate in external forums. Craft India client engagement plans alongside the Vertical leaders and Business partners for target client activation at local India level. Develop sales plans and strategies accordingly to achieve sales goals in collaboration with each Vertical leader. Articulating it clearly with the Vertical business partners on opportunities for new client penetration, cross sales and upgrades leveraging the practices - Bring to Life the Go to Market plan review, adjust with vertical leaders as well partnering with Regional Qualitative Practice. Ensuring that your team of Qual researchers have a clear blue print of which accounts to focus and alignment with business partners. Serve as senior leader on Local RFP engagements working across SA&I and NielsenIQ for a unified response and representing the Qualitative research requirements. Develop KPI for the teams that focuses not just on NBD but also on client retention, win back, and larger share of continuous business. Manage sales team pipeline and assist in closing deals through strategic intervention. Set quarterly and annual sales quotas. Provide detailed sales forecasting on a monthly basis. Own client-level annual operational (OP) planning inputs with the team at the account/geo level. Create sales reports and provide feedback to SA&I India leader. Drive sales maintaining a long-term perspective to maximize overall revenue generation while being able to generate short term results. Ensure the team is scoping projects responsibly that meet SAI profitability guidelines. Partner closely with Customer Success Teams and vertical leaders to align on goals and strategy and drive shared accountability for revenue targets. Implement annual pricing increases and influence price-setting for new services. Lead and Advise on RFPs as necessary. Ensure NIQ GDF / SDF fund usage where applicable. Be a NIQ relationship driver. Liaise with local NIQ sales leaders on joint business planning, regional commercial efforts, and SAI product pushes. Voice of client Maintain & develop the commercial relationship to clients. Monitor the market and competitor products and activities and feed the same to India lead as well as regional Qual leader. Review customer activity and anticipate prospecting needs. Establish and maintain senior level key prospect/client relationships. Provide input for product development and prioritizations based on client feedback, RFPs requirements, competition analysis and market trends. Collaborate Practice leaders as well as Regional Vertical leader to capture needs and get early feedback on our mid / long term product roadmaps. Product positioning and awareness Clearly and convincingly articulate Qualitative offerings and unique value proposition, matching them with relevant client business challenges/KPIs. Where necessary adapt Regional Qual sales framework to India, linked to use cases relevant to specific target buyer personas and Verticals. Adopt and adjust Regionally built buyer personas profile and objection handling playbook to India market needs. Generate buyer personas database by verticals and help activate the same with GTM plan along with the Vertical Leaders. Facilitate the creation of client case studies to support product positioning. Lead or support T2T client meetings concerning Qual. Maintain broader Qualitative product/technical knowledge across all SAI tools. Participate in regional boot camps. Plan and Initiate local Bootcamps to train the Business partners. People management Recruit and hire Qual Research staff as the case may be. Motivate the teams to achieve their goals. Mentoring and guiding on winning techniques using your experience. Setting their targets and goals and guiding them on how to meet and exceed their KPI. Work with training team and peers to develop sales training content and protocols. Ensure internal processes are followed, including adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Regular performance reviews with the team. Qualifications Expert in Qualitative Research techniques University degree in Marketing / Economics / Psychology / Sociology or related field a must. Preferred Postgraduate or MBA 15+ years working experience in Market Research - Strong understanding and appreciation of the various MR protocols such as concept testing, product testing, U&A, Segmentation, Profiling studies, BHT and so on. Proven Leader of high performing teams Expertise in (application of) one of NielsenIQ solutions is a plus Strong analytical skills Proven sales acumen Skillsets Strong sense of urgency and accounta...

Introduction A Technology Sales Engineer role (internally called a Brand Technical Specialist) within IBM Security means providing industry-leading solutions to help our clients navigate the challenges of cloud security, advanced threats, compliance and privacy, as well as mobile and remote security. This role ensures you re continuously growing personally and professionally staying ahead of industry trends and remaining the trusted advisor our clients depend on for success. IBM s excellent onboarding and industry-leading learning culture will equip you to create a lasting impact while advancing your career. In our collaborative and experiential sales environment, you'll work alongside bright minds and keen co-creators always willing to help and be helped as you apply passion to drive our clients' investment in IBM's products and services. Your Role and Responsibilities As a Brand Technical Specialist, you will: Security Strategy Crafting: Work with clients to craft security strategies for infrastructure, applications, and management tailored to their business needs. Enhanced Security Solutions: Detail and present IBM Security solutions that enhance existing technology stacks, helping clients to better manage their security. Effective Communication: Simplify and explain complex technical topics in an easily understandable manner to clients, ensuring clarity and alignment. Trust-Building for Cloud Deals: Build credibility and trust at all levels within client organizations to successfully close complex cloud technology deals, driving value for their business. Required Education Bachelor's Degree Required Technical and Professional Expertise Knowledge of Data Security technologies like Database Activity Monitoring (DAM) using IBM / Imperva / McAfee, deployed both on-premises and in the cloud. Experience guiding clients in adopting DAM solutions, including delivering Proof of Concepts (PoC), Proof of Technology (PoT), Request for Proposal (RFP) responses, and Enablement activities for partners and clients. Strong ability to deliver presentations and demos to clients and partners, explaining complex security solutions in an engaging and clear manner. Experience capturing and prioritizing complex requirements, resolving conflicts, and obtaining client buy-in on assumptions to fill gaps in critical requirements. Good to Have Experience Understanding of heterogeneous types of databases such as RDBMS (DB2, Oracle, MS SQL), RDS, DBaaS / PaaS, Big Data, Data Warehouse, SAP HANA, etc. Experience articulating technology options to clients, advising on strategic decision-making, and exploring innovative solutions to accelerate their digital transformation. At IBM, we foster a culture of growth, collaboration, and innovation. As a Brand Technical Specialist, you'll join a team of experts dedicated to helping clients tackle complex security challenges. You will be empowered with cutting-edge technology and supported by a network of mentors and coaches to ensure your continuous success and development. In this role, your contributions directly impact IBM s growth and help shape the future of security solutions for global businesses. Join us at IBM Security to drive meaningful change and secure the digital transformation journeys of the most innovative companies worldwide. This job description highlights the key responsibilities and qualifications required for the Technology Sales Engineer (Brand Technical Specialist) role, providing potential candidates a clear understanding of the position and its importance at IBM Security.

Systems Engineer Description Hungry, Humble, Honest, with Heart. The Opportunity Nutanix (NTNX) is looking for a passionate and enthusiastic Systems Engineer (SE) who will act as a trusted advisor to our customers, beginning as a presales activity and continuing throughout the customer s transformational journey with Nutanix solutions. Your primary responsibility is to partner with the sales team, providing technical knowledge about Nutanix solutions to our customers and prospects. You ll deliver technical expertise through sales presentations, product demonstrations, and guide prospects through technical evaluations (POCs), which are critical to the success of our deals. Additionally, you ll collaborate with internal teams to address customer concerns, escalate product issues, and act as a brand ambassador for Nutanix. About the Team At Nutanix, you ll be part of the Systems Engineering team. This team operates with a strong spirit of collaboration and teamwork, driven by Nutanix s core values hungry, humble, honest, and with heart. You will report to the Head of Enterprise Business, Amit Sharma, who oversees strategic initiatives and technical direction for the team. This role is primarily on-site with frequent customer visits, but there are no strict office attendance requirements. Travel Requirement: Up to 50% of your time will be spent visiting customers, offering valuable face-to-face engagement to understand their needs and deliver exceptional solutions. Your Role Demonstrate features and articulate the benefits of Nutanix solutions to influence customer purchase decisions and drive business transformation. Size and configure Nutanix solutions to meet customer needs. Build and nurture long-term relationships with customers, establishing yourself as a trusted and valued resource. Provide customer feedback to internal Nutanix teams to support product development and service improvements. Work with sales counterparts to develop account plans, coverage models, and proposals, recommending solutions based on Nutanix offerings. Collaborate with the broader presales team to secure technical wins efficiently and professionally. What You Will Bring 7+ years of experience in a customer-facing technical role as a Systems Engineer or Solutions Engineer. Bachelor s degree or equivalent experience in Information Technology. Hands-on technical aptitude and agility to adapt to evolving market demands. Strong team player with proven cross-functional collaboration experience. Analytical approach to solving complex problems, with the ability to clearly describe the issue and recommend solutions. Excellent written and verbal communication skills in English, along with strong presentation abilities. Exceptional organizational skills, able to manage multiple projects and prioritize effectively. Highest standards of personal and professional ethics and integrity. A passion for learning, growth, and continuous improvement. Ability to craft compelling stories using whiteboards, presentations, and other media. Advanced knowledge of virtualization technologies and/or enterprise applications. Willingness to travel up to 50% of the time within your assigned territory and for key events. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law. We hire and promote individuals solely based on their qualifications for the job. We are committed to fostering an inclusive environment where all Nutants can thrive, do great work, and feel safe from discrimination, intimidation, or harassment. We also ensure reasonable accommodations for persons with disabilities. Qualification : Bachelors degree or equivalent experience in Information Technology.

Job Title: Sales Team Leader Location :Mumbai Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Product Manager | Join the Seclore Tribe! Location: Mumbai Experience: 4-10 years At Seclore, we don t just work we innovate, disrupt, and redefine the future of data-centric security. We are a passionate team of entrepreneurs, risk-takers, and problem-solvers, united by a mission to safeguard digital assets wherever they go. With our award-winning, patent-granted technology, we empower enterprises to prevent data theft, ensure compliance, and adapt to evolving security threats even when information is shared externally. Recognized as a "Great Place to Work" in India 5 times in a row! Now proudly certified in the USA for the first time ever! If you re driven by curiosity, innovation, and a hunger to solve complex challenges, Seclore is the place for you! The Role: Product Manager As a Product Manager, you will lead the strategy, development, and execution of a set of core product modules, ensuring that our solutions remain ahead of the curve in an ever-evolving cybersecurity landscape. You will work at the intersection of technology, business, and user experience, translating complex security needs into simple, intuitive, and impactful product features. Your Key Responsibilities Product Leadership & Ownership Take end-to-end ownership of assigned product modules. Define, document, and communicate functional requirements with clarity and precision. Act as the product functional expert and a bridge between users and engineering teams. User-Centric Approach & Market Intelligence Develop an in-depth understanding of end-user journeys. Analyze product metrics to assess feature impact and business outcomes. Gather and track feedback from internal teams and external customers to drive improvements. Conduct competitive analysis and maintain feature comparison documents. Collaboration & Execution Own and prioritize the product backlog for Seclore s integrated solutions. Work closely with engineering, design, and QA teams to bring ideas to life. Deliver training sessions on new feature functionality, business benefits, and value propositions. Brainstorm and innovate solutions for complex business problems. Technical & Business Acumen Gain a deep understanding of Seclore s product suite, technology stack, and security ecosystem. Develop expertise in user personas, devices, operating systems, and browsers. Collaborate cross-functionally to drive innovation and optimize the user experience. Must-Have: Technical degree (Engineering, MCA) & Business degree (MBA, BBA) from a reputed institute. Exceptional communication & presentation skills to articulate complex concepts effectively. Strong analytical mindset to identify multiple solutions and drive decision-making. Experience in a software product company as a Product Consultant, Product Owner, Business Analyst, or Functional Expert. Good to Have: Awareness of user experience (UX) design best practices. Exposure to information security frameworks & protocols. Technical background in software development, systems, or security. A detail-oriented, process-driven approach to problem-solving. A "can-do" attitude thrives on challenges and constraints. Strong collaborative mindset to build relationships with stakeholders. Work on industry-defining security solutions that protect some of the world's most sensitive data. Own and shape a high-impact product in a fast-growing, innovative company. Be part of a workplace that values meritocracy, inclusivity, and continuous learning. Join a "Great Place to Work" certified company that fosters creativity and career growth. If you re ready to own a game-changing product, drive real innovation, and make an impact on global data security, we want to hear from you! Apply today and be part of the Seclore revolution! Qualification : A technical degree (Engineering, MCA) and business degree (MBA, BBA) from a reputed institute.

About Seclore At Seclore, we are entrepreneurs, not just employees. We are a passionate team with diverse backgrounds and experiences, united by a shared goal solving complex business challenges with simple, intuitive solutions. We value individuals driven by curiosity, innovation, and a continuous hunger to learn and grow. We encourage our team to think outside the box and tackle the impossible using award-winning, patent-pending technology. At Seclore, we take on industry giants with a fearless spirit of innovation and risk-taking. What sets us apart is our unwavering commitment to meritocracy and equal opportunity. Recognized as a "Great Place to Work" in India for five consecutive years. Recently awarded "Great Place to Work" status in the USA. Learn more: www.seclore.com Seclore is a global leader in data-centric security, safeguarding sensitive information for Fortune 100 companies. From nuclear submarine designs to breakthrough pharmaceutical formulations, we ensure that critical digital assets remain protected at all times. How We Do It Our patent-granted, award-winning technology empowers organizations to maintain control over their data, even after it has been shared within or outside the enterprise. We continuously push the boundaries of technological innovation to stay ahead of evolving security threats. 5Bn+ Documents Protected | 2000+ Global Customers | 30+ Countries Role: Solution Consultant Location: Mumbai Experience: 5 8 years This role is ideal for professionals with a background in Application Support, strong customer engagement skills, and the ability to operate in an agile, innovation-driven environment. Seclore fosters a culture of continuous learning, where new ideas and solutions are always encouraged. Key Responsibilities Customer Engagement & Solution Implementation Directly engage with US-based customers and OEM partners to address information security challenges through tailored solutions. Lead discovery sessions with IT and business users to identify objectives and technical requirements. Design customized solutions aligned with Seclore s product capabilities and client needs. Facilitate product demonstrations, presentations, and documentation to drive adoption and understanding. Project & Stakeholder Management Ensure steady growth in product awareness, adoption, and usage across customer organizations. Develop documentation such as business cases, usage scenarios, solution blueprints, FAQs, and meeting notes. Collaborate with Customer Success Teams to ensure seamless deployment, including UAT sign-off, production go-live, and initial rollout. Provide ongoing client training and support to drive solution adoption. Technical Consulting & Business Strategy Work closely with internal teams to provide customer feedback and contribute to product development. Identify upselling opportunities by aligning Seclore s solutions with customer business needs. Set and manage customer expectations, proactively resolving challenges and escalating issues when necessary. Travel as required to provide on-site consulting and training. Required Skills & Qualifications Technical & Business Expertise Educational Background: A technical degree (Engineering, MCA) or a business degree (MBA, BBA) from a reputed institute. MBA in IT is mandatory. Industry Experience: 5 8 years in the Software/Consulting industry with expertise in IT solutions. Technical Proficiency: Familiarity with systems implementation, business process analysis, and security frameworks. Soft Skills & Abilities Ability to manage multiple projects with strong planning and organizational skills. Excellent verbal, written, and presentation skills for communicating complex technical concepts. Strong consulting skills, including team facilitation, business case development, and process mapping. Ability to work independently, set priorities, and manage client expectations effectively. Willingness to travel and provide on-site consulting services when required. Personal Attributes Analytical mindset: Capable of evaluating multiple solutions and making data-driven decisions. Problem-solving approach: A can-do attitude with the ability to navigate constraints and propose innovative solutions. Customer-Centric Approach: Level-headedness and relationship-building skills to manage challenging situations while maintaining a positive rapport with clients and partners. Work on cutting-edge data security technology. Engage with global enterprises and industry leaders. Collaborate in an entrepreneurial-driven culture that values innovation. Solve real-world security challenges with a dynamic and passionate team. Qualification : A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with 58 years of experience in the Software/Consulting industry.

Description Business Manager Next Tier Business, Joints Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products, and services to advance the health and well-being of people. Every day, more than 130,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity. J&J Medical India (JJMI) is the market leader in the Medical Company Devices & Diagnostics Industry in India. It is in the business of caring and providing solutions to doctors, patients, and nurses. It comprises of multiple Franchises (Strategic business units) providing healthcare solutions across Vision Care, Orthopaedics, Infection Prevention, Wound Management, Women s health, minimally invasive surgery, Circulatory disease management, and Blood glucose monitoring and insulin delivery. Position Title: Sr. Business Manager Next Tier Business, Joints & Digital Surgery Role Type: Individual Contributor Department Name / Franchise: Orthopedics Joints Sector: MD Position Location: Mumbai Reports to (Title): Associate Sales Director, Orthopedics Joints Role Overview: Responsible for establishing relationships with customers and for developing the business for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction. This may involve developing new businesses, growing into new territories, and establishing a new dealer network. Develops and implements sales strategies and objectives. Has in-depth knowledge of the products and a good understanding of other J&J products and service offerings. Has insights of customer's needs and sharpened knowledge of market trends. Through effective leadership, encourages, leads, directs, motivates, coaches and develops employees to achieve/exceed sales target. Works with all levels of customers, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J Medical as a preferred supplier. Business Overview: Responsible for Managing Orthopedics Joints in Next Tier ( Tier 4/5 Cities) Product Overview Orthopedics Joints range of products Customer Segmentation: All orthopedic surgeons in Next Tier ( Tier 4/5 Cities) Illustrative Responsibilities: Business Financial Results Deliver the assigned Business plan for the Next Tier ( Tier 4/5 Cities) Business Achieve Monthly / Quarterly / Annual Business Plan Understand market potential, and set direction, strategies and plans to expand the market and realize market potential. Analyze sales reports to proactively seek opportunities and at-risk, re-prioritize resources to maximize sales opportunities. Establish a monitoring system to ensure delivery of sales plan on volume, price and value objectives for products. Identify key markets and ensuring coverage and resourcing of the same adequately. Meet the AR / DSO target and manage account receivables as per the company policy. The role would also entail relevant knowledge of channel management and how to build a strong primary and secondary channel. Territory Management In-depth understanding of current and future customers needs and translate them into sales opportunities. Guide in expansion of new geographies and markets. Ensuring adherence to KPIs of working on day to day basis by the team and driving efficiencies in terms of coverage to ensure best business outcomes. Drive market environment base on a thorough knowledge of competitor's structure, culture, personnel, distribution, capabilities, and weakness, as well as customer preferences for competitive products and services Should have exposure in conceptualization, implementation, and monitoring of channel management processes such as AR, Inventory, return on investment and overall channel health. Conduct SWOT analysis for the territory responsible. Based on results of SWOT analysis, set direction, strategies and plans for the region to achieve dept/functional goals; communicate plans and gain consensus on the plans from the team and related sales/marketing groups Drive marketing campaigns with effect and share market insights with the marketing team. Core member of the leadership team to create a strategic roadmap for the business. Coach supervisor/individual contributor to develop: An effective and efficient territory account coverage plan and customer call plans Conduct regular reviews with team as a basis for challenging and improving both short and long term strategies and action plans Demonstrates expert knowledge of sales process and specialist selling skills to make an effective sales call, to guide others and to improve the current selling process Strong grasp of internal organization (J&J) resources, priorities, and needs, relating to the business operations and achievement of plans Customer Satisfaction Develop and maintain strong relationships with various levels of customers and drive high levels of customer satisfaction. Research and identify key customer's critical success factors to identify innovative sales and service opportunities which will deliver improved customer business performance and healthcare outcomes. Advise the development/implementation of strategies and plans to increase customer satisfaction, confidence, and loyalty. Design innovative customer support services including E-initiatives and optimal use of company valuable services. Set up appropriate systems, e.g., regular meetings with customers to obtain their feedback and supervise customer perceptions and use feedback to improve performance. Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction. Ensure appropriate problem-solving strategies are used by the sales team when dealing with product or service difficulties. Internal Business Processes...

Job Description Position: National Key Account Manager JJVC Location: Mumbai, India About Johnson & Johnson: For over 125 years, Johnson & Johnson has been dedicated to improving the health and well-being of people worldwide. With more than 130,000 employees globally, we bring innovation, science, and compassion together to change lives. Johnson & Johnson Vision (JJV) is committed to enhancing vision care, serving over 60 million patients daily across 103 countries with a diverse eye health portfolio, including ACUVUE Brand Contact Lenses, cataract surgery, laser refractive surgery, and consumer eye health. We are proud to foster an inclusive workplace and are an equal opportunity employer. Job Summary: The National Key Account Manager will be responsible for driving sales growth, managing key accounts, and ensuring business objectives are met across multiple channels, including Modern Trade, E-commerce, and Institutional Sales. This role involves strategic leadership, team management, customer engagement, and operational excellence to maximize revenue and market share. Key Responsibilities: Strategic Leadership Develop and execute a unified sales strategy aligned with organizational goals. Drive consistent growth in key accounts, ensuring market share expansion. Team Leadership Lead and mentor a high-performing team, ensuring accountability and achieving set targets. Promote collaboration and continuous development within the team. Customer Relationship Management Build and maintain strong relationships with key accounts to enhance customer satisfaction. Ensure alignment of customer needs with business objectives. Operational Excellence Oversee promotional campaigns, product launches, and inventory management. Monitor channel profitability and implement corrective measures as needed. Market Intelligence & Innovation Stay updated on market trends and competitor activities. Leverage data and technology to drive innovative sales strategies. Key Deliverables: Achieve revenue and profitability targets across all channels. Drive market penetration and increase share across Modern Trade, E-commerce, and Institutional channels. Build and manage a high-performing sales team. Key Skills: Customer Relationship Management Communication and Networking Business Acumen & Leadership Strategic Planning & Critical Thinking Qualifications: Education: Bachelor s degree in Science, Commerce, Engineering (Electronics/Electrical/Instrumentation), or Optometry. An MBA is an added advantage. Experience: 5 7 years of relevant experience in a similar industry, with strong man-management and techno-commercial skills. Additional Responsibilities: Sustainable Team Development: Foster a winning, growth-oriented culture. Collaborate with product managers to organize training and on-the-job development. Ensure compliance with company policies and procedures. Reporting & Coordination: Timely submission of reports (Sales Forecasts, Activity Plans, Monthly Reports, etc.). Coordinate with Sales, Marketing, and support functions to meet business objectives. Data Analysis: Analyze sales data and market trends to provide actionable feedback. Maintain accurate records of sales data and competitor insights. Johnson & Johnson offers a unique opportunity to work with passionate professionals in a supportive environment that empowers you to shape your career. We are an equal opportunity employer and value diversity in our workforce. Qualification : Bachelors degree in Science, Commerce, Engineering (Electronics/Electrical/Instrumentation), or Optometry.

Education Qualification: B.Tech / B.E. in Electronics/Telecommunication / Electrical and Electronics / Electrical Experience: 4 8 years About Lauritz Knudsen Electrical and Automation: Lauritz Knudsen Electrical and Automation, now part of Schneider Electric India Pvt. Ltd., is a leading brand in electrical and automation solutions. With over 70 years of legacy in India, we offer a comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services across multiple segments, including homes, agriculture, buildings, infrastructure, and industry. Role & Responsibilities: Sales Leadership: Drive the sales of MCCB products, including both new product introductions and life cycle management, with a sales target of approximately 30 Cr per month. Product Portfolio Management: Be responsible for achieving target margins and sales for the product portfolio, including new products and focus products, while ensuring effective price realization. Strategic Planning: Develop and execute strategic business plans aligned with the budget to build a profitable pipeline in the short, medium, and long term. Cross-Functional Collaboration: Provide support to the Sales, Business Development, and Customer Support functions, ensuring seamless coordination across departments. Product Development & Launch: Contribute to the development and launch programs for the full range of MCCBs, ensuring that all products meet market demands. Portfolio Strengthening: Collaborate with Design, Engineering, Quality, and Planning functions to enhance the product portfolio, ensuring high-quality standards and alignment with customer needs. What We re Looking For: Experience: 4-8 years of experience in product management and marketing, specifically in the electrical and automation sector, with a focus on MCCB or similar products. Technical Expertise: Strong background in electronics/telecommunication or electrical engineering with a clear understanding of product life cycle management, product development, and market strategy. Business Acumen: Ability to manage and grow product portfolios, set sales targets, and implement strategic initiatives to meet business goals. Cross-Functional Skills: Proven experience in working collaboratively with diverse teams, including Design, Engineering, and Sales. Sales & Marketing Focus: Strong skills in driving sales growth, margin improvement, and price realization. Qualification : B.Tech / B.E. in Electronics/Telecommunication / Electrical and Electronics / Electrical

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Global Sales at HPE is about building the future. We are redefining what s next and combining our legacy of innovation with a bold new goal to accelerate everything we do. Our sales organization is comprised of 10,000+ professionals in sales, presales, service, and support functions. Together with our partners, we deliver global, commercial, public sector & small/medium business customers throughout 11 geographies. We re transforming businesses. Join us redefine what s next for you. What you ll do: Deliver the Zerto message and vision including technical architecture presentations and product demonstrations to prospective customers and partners Conduct remote calls and face-to-face meetings to discuss prospective business and technical fit with Zerto software products Establish relationships as a trusted technical adviser with customers, prospective customers, partners, and potential partners Executes on knowledge transfers to external partners to deliver effective solutions to customers Provide technical guidance and support of sales efforts to drive value-based selling with aligned account executives. Align to line-of-business executives to communicate solution value to organizations Guide prospective customers through installation of proof-of-concept solutions, working with customers and the account executive to ensure that the customer purchases the software following the POC Support pre & post sales issues Working with aligned Account Managers as well as regional Sales Managers to drive partner onboarding and enablement in the region to develop strong and deep strategic relationships with Value-Added Resellers (VARs), Distributors, Managed Services Providers (MSPs), and other partners and channel community members. Works to provide account and technical pipeline management updates in Salesforce Interact with Development and Engineering to ensure the product fills customer requirements and communicate these requirements and findings to the Product Management team Provide feedback to Development around customer requirements and long-term BC/DR goals Evangelize Zerto solutions online through social media Ability to travel 25-30% of time. India domestic travel What you need to bring: At least 3 to 5 years experience as Pre-Sales Engineering or similar role Strong communication and interpersonal skills Ability to explain technical solutions and concepts to non-technical people Good practical understanding of datacentre and cloud architecture including networking concepts Experience with hypervisor-based products/infrastructure (e.g. VMWare vSphere, Microsoft Hyper-V, KVM, etc) Understanding of storage concepts, architecture and storage platforms (e.g. SAN/NAS/DAS) BA/BS, preferably in a computer related field Working knowledge of Microsoft (Windows Server 2022, 2019, 2016, 2012 etc.), plus x86 platforms, devices, and networking Understanding of Public Clouds (Azure, AWS, Google) Understanding of backup and recovery technologies (DellEMC, Commvault, Veeam, Rubrik) Highly Preferred Skills: Working knowledge of Salesforce.com or other major CRM Knowledge of or familiarity of real-life IT environments Enterprise-level systems administration, recovery, and configuration Experience in server, storage, security and\or network administration Technical certifications (VCP, MCSE, CCNA, CISSP etc.) Solution Architect certifications (Azure, AWS) Experience with operation and administration of Windows Server systems Practical knowledge of working with and administration of Microsoft SQL Server, MySQL, Oracle, or other mass-market databases Strong Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems Ability to test and setup customer-like computing environments for demo/troubleshooting purposes Understanding of computer and networking hardware, Network routing, configuration, etc. Qualification : BA/BS, preferably in a computer related field