Customer Feedback Jobs in Indore

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Position: Sr. Sales Engineer Industry: Industrial Automation (Electrical/Switchgear) Location: Indore Education: BE, Diploma (IC/ EE/ EC) + MBA (Marketing) Key Responsibility: Identify and approach potential new clients for our products in the assigned region. Build and maintain strong relationships with existing and new customers. Coordinate closely with the head office and branch teams. Work with other members of the sales and technical teams Familiarity with the local market is a plus. Gather and relay customer feedback to relevant teams, helping improve the product and service offerings. Follow up with clients post-sale to ensure satisfaction, resolve any issues, and explore additional sales opportunities. Pima products portfolio sales in the assigned region, with a focus on M.P. State. Coordinate with Schneider's local team to enhance sales efforts and customer support. Qualification : BE, Diploma (IC/ EE/ EC) + MBA (Marketing)

Job Title: Head Enterprise Sales Location: Indore, Madhya Pradesh (Onsite) Company: AI Trillion Company Overview: AI Trillion is a fast-growing SaaS-based marketing automation platform that empowers eCommerce businesses with advanced tools in customer engagement, personalization, email marketing, and data analytics. We re on a mission to transform how online brands connect with their customers through automation, AI, and intelligent insights. As we scale globally, we are looking for a driven and strategic Enterprise Sales Leader to join our leadership team. Role Summary: We are seeking a seasoned Head of Enterprise Sales to spearhead our B2B sales operations and lead a high-performing team targeting enterprise clients across global markets. This leadership role will focus on revenue growth, strategic partnerships, and market expansion in the SaaS ecosystem. The ideal candidate brings deep enterprise sales experience, a data-driven mindset, and the ability to align our technology offerings with enterprise-level business needs. Key Responsibilities: Sales Leadership & Team Management Lead, coach, and expand a results-oriented enterprise sales team. Define team goals, create scalable sales processes, and promote a performance-driven culture. Conduct regular performance reviews and implement coaching strategies to improve outcomes. Strategic Sales Planning Develop and implement go-to-market strategies aligned with revenue goals and market trends. Collaborate with the executive team to ensure synergy between sales, product, and customer success initiatives. Identify new opportunities in international markets to drive business growth. Enterprise Client Engagement Build and maintain long-term relationships with key enterprise clients and decision-makers. Act as a trusted advisor to customers, understanding their pain points and offering customized SaaS solutions. Drive value-based selling and customer success through consultative engagement. Sales Forecasting & Reporting Lead accurate sales forecasting, pipeline management, and KPI tracking. Analyze sales data to uncover insights and drive data-backed decisions. Present regular performance reports to the leadership team with action-oriented recommendations. Cross-functional Collaboration Partner with Product, Marketing, and Customer Success to ensure a seamless customer journey. Relay client feedback to product teams for continuous innovation and feature enhancement. Required Qualifications: Experience: 8+ years in enterprise SaaS sales, with at least 3 years in a senior leadership or team management role. Proven success in building and scaling B2B sales teams with global reach. Domain Expertise: Strong understanding of SaaS sales cycles, pricing models, CRM systems, and B2B decision-making structures. Experience selling to mid-market and enterprise-level organizations in eCommerce, retail, or tech sectors. Leadership & Communication: Visionary leader with excellent interpersonal, negotiation, and communication skills. Ability to lead cross-functional teams and align diverse stakeholders toward shared goals. Education: Bachelor s degree in Business, Marketing, or a related field. An MBA is preferred but not mandatory. What s in It for You: Attractive base salary + uncapped commission and performance-based incentives. High-impact role with a direct line to C-suite decisions and strategy. Professional growth opportunities and access to ongoing leadership training. A collaborative, inclusive, and innovation-driven work culture. Team outings, events, and recognition programs to celebrate success together. If you re an ambitious sales leader passionate about driving enterprise SaaS sales, building relationships at the highest level, and scaling teams globally this is your opportunity to lead from the front. Apply now and join AI Trillion s journey of transforming eCommerce with smart technology. Qualification : Bachelors degree in Business, Marketing, or a related field. An MBA is preferred but not mandatory.

Consultant Customer Success (Hyper Care) Job Category: Non-Technical Department: Customer Success Implementation Job Location: Indore, India Experience Required: 3 4 Years About the Role: Serosoft, India s leading Educational ERP Software company, recognized by Deloitte Fast 50 and ET Growth Champion, is seeking a Customer Success Consultant to support and guide clients through their product journey. You will serve as a trusted advisor, helping clients use our software solutions effectively to meet their business goals. Key Responsibilities: Record and document all client activity through the ticketing system. Demonstrate expert-level product knowledge and configure customer data efficiently. Understand customer challenges and provide effective, value-driven solutions. Communicate proactively with clients via written and verbal channels. Monitor accounts to identify opportunities for upselling and feature utilization. Assist in planning, monitoring, and implementing business process improvements. Provide strategic guidance to clients for module usage and user adoption. Troubleshoot software-related issues and define process flows. Present product updates and roadmaps aligned with client needs and goals. Generate dashboards and business reports to analyze usage metrics and client satisfaction. Coordinate with cross-functional teams to resolve client concerns and enhance product offerings. Travel to client locations as needed for project execution and relationship building. Required Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related fields. 3 4 years of experience working with ERP or enterprise applications (preferably in the education domain). Key Skills: Strong logical and analytical problem-solving abilities. Excellent communication and interpersonal relationship-building skills. High emotional intelligence and customer service orientation. Team collaboration, leadership, and goal-focused approach. Strong presentation and negotiation skills. Learning & Growth: Continuous learning and career development opportunities. Cutting-Edge Technologies: Work on innovative and impactful projects. Global Exposure: Opportunities to engage in international projects and collaborations. Vibrant Culture: Participate in team events, celebrations, and outings. Competitive Compensation: Industry-leading salary and performance rewards. Work-Life Balance: 5-day work week and flexible working culture. Health Coverage: Group health insurance for your well-being. Open Communication: Flat hierarchy with an open-door policy for feedback and innovation. Modern Workspace: Beautiful, centrally located office in Indore India s cleanest city. Apply now to be a part of a high-impact team delivering success and innovation in the EdTech space! Qualification : Bachelors or Masters degree in Computer Science, Engineering, Information Technology, or related fields.

Job Title: Commercial Sales Manager North America Market Location: Indore, India (Work from Office) Job Type: Full-Time | Onsite | B2B Sales | International Market About the Role: Key Responsibilities: Sales Strategy & Execution Develop and implement a robust, data-driven sales strategy for North America to exceed revenue targets. Monitor market trends and competitor landscape to identify new business opportunities and emerging segments. Team Leadership Build, mentor, and lead a dynamic international B2B sales team with a focus on continuous performance improvement. Provide coaching, performance feedback, and professional development to sales staff. Client Relationship Management Foster and maintain long-term relationships with key clients across the U.S. and Canada. Understand client business needs to recommend tailored solutions that drive value and retention. Sales Operations & Reporting Use CRM tools (e.g., Salesforce, HubSpot) to track pipeline activity, performance metrics, and customer engagement. Provide accurate sales forecasts and periodic reports to the senior leadership team. Cross-Functional Collaboration Work closely with marketing, product, and customer success teams to align on go-to-market plans. Coordinate with product development and support teams to ensure seamless client onboarding and post-sale satisfaction. Business Development & Industry Engagement Represent the company at trade shows, industry conferences, and virtual networking events across North America. Conduct market research to identify untapped verticals and partnership opportunities. Required Qualifications: Bachelor s degree in Business, Marketing, or a related field. MBA is a plus. 5+ years of B2B sales experience, preferably in SaaS or tech-enabled services, with at least 2 years managing North American clients. Demonstrated success in building and leading international sales teams and exceeding growth targets. Exceptional leadership, communication, and negotiation skills. Proficiency in CRM platforms and tools like Microsoft Office, Excel, or Google Workspace. Strong analytical skills with the ability to interpret sales performance data. Willingness to travel internationally, if required. What We Offer: Competitive salary + performance-based incentives. High-visibility role with direct impact on international growth. Opportunity to work closely with the executive leadership team. Fast-paced, collaborative, and learning-driven work environment. Access to professional development, training, and global exposure. If you're a commercial sales leader ready to take charge of global growth and make a real impact in the North American B2B market, we want to hear from you. Apply Now to join our journey of global expansion and innovation. Qualification : Bachelors degree in Business, Marketing, or a related field. MBA is a plus.

Job Title: Sales Manager Billing Software Solutions Job Overview: Plada Infotech Services Ltd, a leading company in the Merchant Acquiring Industry, is seeking a dynamic and results-driven Sales Manager to lead and grow our sales team. This role is ideal for professionals with experience in billing software sales who are passionate about driving revenue, developing strategic sales plans, and leading high-performing teams. Key Responsibilities: 1. Team Leadership: Hire, mentor, and motivate a team of sales professionals. Conduct regular training sessions to enhance product knowledge and sales skills. Foster a positive and collaborative sales culture to drive performance. 2. Sales Strategy & Planning: Develop and implement strategic sales plans to meet company objectives. Identify new business opportunities and expand market presence. Analyze market trends and competitor activities to stay ahead in the industry. 3. Customer Relationship Management: Build and maintain strong relationships with key clients. Ensure high levels of customer satisfaction by resolving inquiries and concerns. Work with the customer support team to ensure seamless post-sales service. 4. Sales Performance Monitoring: Track and analyze sales performance metrics to assess effectiveness. Provide constructive feedback and implement corrective actions when needed. 5. Reporting & Documentation: Prepare and submit regular sales reports, forecasts, and performance reviews. Maintain accurate records of sales transactions and customer interactions. Qualifications & Skills: Proven experience in sales, with a strong focus on billing software solutions. Previous leadership or management experience in a sales team. Strong understanding of sales strategies and tactics. Excellent communication, negotiation, and interpersonal skills. Bachelor s degree in Business, Marketing, or a related field. Benefits: Competitive salary + performance-based incentives. Health & wellness programs. Professional development & career growth opportunities. If you're a motivated sales leader with a passion for technology and customer engagement, we invite you to join Plada Infotech Services Ltd and be part of a team shaping the future of billing software solutions! Qualification : Bachelors degree in Business, Marketing, or a related field.

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a cutting-edge digital engineering company that provides enterprise-level IT and product engineering services to organizations of all sizes. At Systango, we pride ourselves on our culture of efficiency, leveraging best-in-class technologies to deliver quality at speed, backed by world-class support to tackle critical business challenges. We specialize in using Gen AI, AI/Machine Learning, and Blockchain to drive the next phase of digital transformation for traditional businesses. Our skilled team excels in web & enterprise development, mobile apps, QA, and DevOps. Trusted by industry leaders such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to, we help enhance digital capabilities and build disruptive innovations. We believe in making the impossible possible and we deliver on that promise. Job Summary: We are looking for a highly skilled Account-Based Marketing (ABM) Specialist to develop and execute targeted marketing strategies for our high-value clients and prospects in the IT services and consulting space. The ideal candidate will have a deep understanding of B2B marketing within the technology sector and will be able to seamlessly align marketing efforts with sales objectives. This role will require close collaboration with the sales, product, and leadership teams to create personalized campaigns that resonate with decision-makers within key accounts. Key Responsibilities: ABM Strategy & Planning: Develop and execute a comprehensive ABM strategy that aligns with the company s growth goals, focusing on high-potential accounts within the IT services and consulting sectors. Work closely with sales leadership to identify target accounts and design tailored marketing strategies to engage these accounts. Create detailed account plans and customer journey maps to foster engagement and conversion. Campaign Development & Execution: Design and implement multi-channel ABM campaigns, including content marketing, digital advertising, webinars, and personalized outreach, all tailored to the needs of target accounts. Develop account-specific content that addresses the unique challenges and opportunities faced by clients in the IT services and consulting space. Ensure consistent messaging and branding across all touchpoints by coordinating with internal teams. Sales Alignment & Collaboration: Collaborate with the sales team to ensure ABM strategies align with sales objectives, providing actionable insights to enhance account penetration. Participate in account planning sessions and offer marketing support to sales teams to optimize account engagement. Regularly update sales and leadership teams on ABM campaign performance and key insights. Data & Analytics: Use data and analytics to identify target accounts, track engagement, and measure ABM campaign success. Develop dashboards and reporting tools to monitor campaign performance and generate actionable insights for continuous improvement. Conduct thorough research on target accounts to inform campaign development and personalization. Optimization & Continuous Improvement: Continuously optimize ABM strategies based on campaign performance, sales feedback, and market trends. Experiment with new tools and tactics to improve ABM effectiveness. Stay informed about industry best practices and emerging trends in ABM and B2B marketing, particularly within the IT services sector. Budget & Resource Management: Manage the ABM budget, ensuring resources are allocated efficiently to maximize ROI. Coordinate with external vendors and partners to support ABM initiatives when necessary. Qualifications: Education: Bachelor s degree in Marketing, Business Administration, or a related field. A Master s degree is a plus. Experience: 8+ years of experience in B2B marketing, with a strong focus on ABM within the IT services and consulting industry. Proven track record in developing and executing ABM strategies that drive revenue growth and strengthen client relationships. Experience working closely with sales teams to align marketing strategies with sales objectives. Skills: In-depth knowledge of ABM principles, strategies, and best practices, specifically within the IT services and consulting sectors. Proficiency in marketing automation platforms (e.g., Marketo, HubSpot) and CRM systems (e.g., Salesforce). Strong analytical capabilities with the ability to translate data into actionable marketing insights. Excellent project management skills, with the ability to manage multiple initiatives simultaneously. Strong communication and interpersonal skills, with the ability to influence and collaborate across teams. Creative thinker with a proven ability to develop innovative marketing approaches for the IT services industry. Certifications: ABM certification or relevant marketing certifications are a plus. Why Join Us: Opportunity to work in a dynamic and innovative environment. Collaborate with top-tier clients and help them navigate digital transformation. Be part of a forward-thinking team committed to delivering exceptional results. If you are passionate about driving business growth through strategic marketing and have a proven ability to execute successful ABM strategies, we would love to hear from you! Qualification : Bachelors degree in Marketing, Business Administration, or a related field. A Masters degree is a plus.

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Position: Web Developer Job Category: Technical Department: Engineering Location: Indore, Madhya Pradesh Experience: Minimum 2 years of relevant experience Employment Type: Full-Time, Permanent About the Role: We are seeking a talented and motivated Web Developer to join our team. You will be responsible for building, maintaining, and optimizing robust web solutions that align with business goals. Your work will directly impact the user experience, system performance, and overall success of our web applications. Key Responsibilities: Develop and enhance websites and web applications using WordPress, PHP, and MySQL. Design and implement seamless integrations through REST APIs. Build interactive and responsive front-end features using Angular. Configure and manage payment gateways to ensure secure and reliable transactions. Optimize applications for performance, usability, and scalability. Write clean, efficient, and well-documented code following best practices. Collaborate with UI/UX designers to implement visually appealing and user-friendly interfaces. Conduct thorough testing to identify and resolve bugs and compatibility issues across browsers and devices. Ensure web applications meet security and data protection standards. Stay current with emerging web technologies, frameworks, and development trends. Provide technical support and troubleshoot issues post-deployment. Work closely with cross-functional teams, including designers, product managers, and backend developers, to ensure seamless project delivery. Education & Experience: Minimum of 2 years of relevant experience in web development. Bachelor s degree in Computer Science, Information Technology, or a related field. Relevant certifications in WordPress, PHP, Angular, or Web Development are a plus. Skills & Competencies: Strong problem-solving abilities and attention to detail. Experienced in responsive design and writing clean, efficient code. Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced team environment. Personal Attributes: Results-driven, self-motivated, and proactive. Strong leadership with a focus on team collaboration and customer satisfaction. Excellent problem-solving skills, with the ability to think critically and make data-driven decisions. Adaptable and resilient in a fast-paced, evolving global market environment. Strong interpersonal and communication skills, capable of building lasting relationships with international clients and stakeholders. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you are passionate about web development and looking for an exciting opportunity, apply now and be part of our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Position: Senior Manager QA Job Category: Technical Department: QA Location: Indore, Madhya Pradesh Experience: 15+ years Employment Type: Full-Time, Permanent About the Role: Serosoft, India s leading Educational ERP Software company, a Deloitte Fast 50 and ET Growth Champion, is hiring a Senior Manager QA to ensure our software and systems meet the highest standards of quality and reliability. The role focuses on delivering top-notch software products aligned with customer expectations, regulatory standards, and business objectives. Key Responsibilities: Prepare a strategy for quality product delivery. Strategize, plan, design, prepare, review, execute, monitor, and control Functional Test (positive and negative), Database Test, Regression Test, Smoke Test, Sanity Test, Performance Test (Load and Stress), UI Responsive test. Strategize, plan, design, write scripts, execute, monitor, and control automation of regression and performance tests. Plan, execute, monitor, and control defects/bugs management reporting and driving closure. Validate and reproduce production support bugs/incidents. Conduct Incident Trend Analysis, perform RCA, figure out the scope of improvements, decide actionable items, and drive implementation and closure of actionable items. Education & Experience: BE/BTech, ME/MTech (Computer Science), or MCA preferred. 15+ years in software testing (manual & automation) with 5+ years in managing testing projects. Prior experience as QA Manager or Test Architect. Expertise in SDLC, STLC, Agile processes, and performance testing. Proficient in test planning, execution, and various testing types (functional, regression, security, performance, etc.) Skilled in automation and incident trend analysis (RCA). Experience leading teams of 20+ members. Skills & Competencies: Expertise in Data-driven and Keyword-driven Testing Frameworks. Proficient in cross-browser and parallel testing with Selenium WebDriver, Cucumber, Selenium Grid, and similar tools. Strong multitasking abilities and adherence to strict deadlines. Knowledge of Mobility Testing, BDD frameworks, and CI/CD pipelines (preferred). Tools: Selenium, AutoIT, UFT, LoadRunner, JMeter, JIRA, MS Office, Git. Languages: Core Java. Technologies: HTML, XML, VB Script. Databases: MS Access, SQL Server, Oracle, MySQL, MongoDB. Operating Systems: Windows, Ubuntu, Mac OS. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you're a seasoned QA professional with extensive experience in leading quality assurance initiatives, we invite you to apply and be part of our dynamic team! Qualification : BE/BTech, ME/MTech (Computer Science), or MCA preferred.

Company Overview: Ignatiuz is a leading digital transformation and intelligent workplace consulting company, with offices in the US (PA) and India (Indore). We specialize in accelerating digital performance through innovation and automation. Our team has partnered with numerous Fortune 500 clients, delivering high-quality solutions that drive business success and operational efficiency. Role Overview: We are seeking a skilled and experienced QA Manager to lead and elevate our quality assurance practices. The ideal candidate will have 8+ years of experience in QA, including at least 3+ years in a leadership or managerial role, and a proven track record of implementing industry-standard QA processes. As the QA Manager, you will play a pivotal role in ensuring the consistent delivery of high-quality solutions across projects and contribute to the overall success of our clients. Key Responsibilities: Process Development: Define and implement best-in-class QA processes and practices to ensure the delivery of high-quality products. Continuously refine processes to meet evolving project needs and industry standards. Strategy Development: Create and execute a comprehensive QA strategy that aligns with organizational goals, project objectives, and client expectations. Ensure the strategy is scalable and adaptable. Team Leadership & Mentorship: Lead and mentor a dynamic QA team, fostering a collaborative environment and promoting a culture of quality, ownership, and continuous improvement. Provide guidance and support for team members' career development. Talent Management: Recruit, train, and retain top QA professionals to build and maintain a high-performing QA team. Provide regular feedback and professional development opportunities. Compliance & Audits: Ensure that all QA activities adhere to industry standards and internal policies. Lead audits and ensure compliance with regulatory requirements. Stakeholder Collaboration: Collaborate closely with project managers, developers, and clients to understand project goals, manage expectations, and align quality objectives with project timelines. Metrics & Reporting: Define, track, and report on key quality metrics (e.g., defect rates, test coverage, etc.) to measure success and identify areas for improvement. Use insights from metrics to drive process enhancements and improve overall team performance. Requirements: Experience: 8+ years in Quality Assurance with at least 3 years in a managerial or leadership capacity. Process Expertise: Proven experience in setting up and managing QA processes that ensure consistent, high-quality deliverables. Leadership Skills: Strong decision-making ability with a collaborative mindset. Able to lead and motivate cross-functional teams effectively. Communication Skills: Excellent verbal and written communication skills with experience in managing stakeholder relationships and delivering clear, concise reports. Problem-Solving: Analytical mindset with a focus on identifying issues, driving solutions, and fostering a culture of continuous improvement. Industry Knowledge: Familiarity with industry standards and best practices in QA. Experience in implementing compliance and audit processes is a plus. Work with a talented team that collaborates on high-impact digital transformation projects. Lead innovative initiatives that drive automation and innovation for clients. Contribute to the growth of a global consulting firm with a focus on quality, reliability, and customer success.

Job Title: Digital Marketing Manager Location: Indore Qualification: Bachelor s Degree in Marketing, Business Administration, or a related field Experience: 2-4 years, preferably in financial services or stock broking industry Job Summary: We are seeking a skilled Digital Marketing Manager to lead our online marketing efforts, focusing on lead generation, brand awareness, and customer engagement. The ideal candidate will have hands-on experience in SEO, SEM, social media, email marketing, and paid campaigns within the financial services or stock broking domain. Key Responsibilities: Campaign Management: Plan and execute multi-channel digital marketing strategies including SEO, SEM, email marketing, display ads, and social media campaigns. Manage paid advertising campaigns across platforms such as Google Ads, Facebook, LinkedIn, Twitter, and more. Perform keyword research and optimize website content for improved search rankings and visibility. Content Creation & Strategy: Collaborate with content creators and designers to develop engaging materials for blogs, landing pages, newsletters, and social media. Create and manage a content calendar aligned with stock market events, trading seasons, and product launches. Social Media Management: Grow and maintain the company s social media presence across multiple channels. Tailor and curate content for diverse audiences including retail investors, HNIs, and traders. Engage with the online community by responding to inquiries and building brand loyalty. Lead Generation & Nurturing: Implement and optimize lead generation campaigns through paid ads, SEO, and content marketing. Improve landing pages and lead forms to maximize conversion rates. Coordinate with sales teams to ensure efficient lead handoff and nurturing. Analytics & Reporting: Track, analyze, and report on marketing campaign performance using tools like Google Analytics, SEMrush, Google Ads, etc. Monitor KPIs including website traffic, conversion rates, cost-per-lead (CPL), and return on ad spend (ROAS). Use data-driven insights to optimize campaigns and guide future strategies. SEO & SEM: Conduct ongoing keyword research and SEO optimization to enhance organic traffic. Manage PPC campaigns and perform A/B testing for improved ROI. Email Marketing: Plan and execute targeted email campaigns for new and existing clients. Segment mailing lists based on customer behavior and preferences. Market Research: Stay updated on digital marketing trends, competitor activity, and emerging technologies. Conduct market analysis to identify new opportunities and client needs. Key Performance Indicators (KPIs): Increase in website traffic and user engagement (sessions, bounce rate, time on site). Growth in social media followers and engagement rates. Improved search engine rankings for key stock broking terms. Number and quality of leads generated monthly and conversion rates. Cost-per-lead (CPL) and ROI for paid campaigns. Email campaign open and click-through rates (CTR). Required Skills: Proficient in Google Ads, Google Analytics, SEMrush, Hootsuite, and similar marketing platforms. Strong knowledge of SEO, SEM, PPC, social media, and content marketing best practices. Excellent analytical skills with the ability to interpret and act on data. Strong written and verbal communication skills. Basic understanding of HTML/CSS is a plus. Qualification : Bachelors Degree in Marketing, Business Administration, or a related field

Position: UI/UX Designer Company Overview: Ignatiuz is a leading digital transformation and intelligent workplace consulting company, with offices in the US (PA) and India (Indore). We focus on accelerating digital performance through innovation and automation, partnering with Fortune 500 clients to deliver high-quality, reliable solutions that drive business success. Role Overview: We are seeking a talented UI/UX Designer to join our team. This role offers an exciting opportunity to contribute to digital transformation projects by designing intuitive and visually appealing user interfaces that are backed by solid user research. As a UI/UX Designer, you will be integral in creating seamless user experiences across platforms, ensuring designs are both functional and aesthetically aligned with client needs. Key Responsibilities: User Research & Insights: Conduct user research, client interviews, and surveys to understand client needs and behaviors, following the design thinking approach to gain deep insights. UI Design: Design visually appealing and consistent user interfaces that are research-driven and aligned with brand guidelines. Ensure interfaces are user-friendly and functional across devices and screen sizes. Graphic Asset Creation: Develop high-quality logos, icons, buttons, images, and graphical assets to enhance the overall UI. Responsive Design: Apply responsive design principles to ensure a seamless experience across different devices and screen sizes. Collaboration: Work closely with cross-functional teams including developers, product managers, and stakeholders to translate design concepts into functional products. User Advocacy: Champion user-centered design principles and ensure that design decisions align with user needs and behaviors. Iterative Design Process: Embrace an iterative design approach, refining and improving designs based on user feedback, usability testing, and project requirements. Prototyping & Personas: Create personas, user journeys, and prototypes to showcase design concepts and demonstrate how the final product will look and function. Requirements: Proficiency in Design Tools: Expertise in design tools such as Figma, Adobe XD, Adobe Creative Suite (Photoshop, Illustrator), or other UI/UX design software. Design Skills: Ability to create visually appealing and user-friendly interfaces. Web Technologies: Basic knowledge of HTML, CSS, JavaScript, and WordPress. Responsive Design: Strong understanding of responsive design principles and mobile-first approaches. Communication: Excellent communication skills for effectively collaborating with cross-functional teams and presenting design decisions to team members and clients. Portfolio: A well-curated portfolio that demonstrates a range of UI/UX design skills and successful projects. User-Centered Design: Strong understanding of user-centered design principles and usability best practices. Development Familiarity: Experience with responsive design and familiarity with web and mobile development technologies. Accessibility: Knowledge of accessibility standards and guidelines is a plus. Location: This position is available at our Indore and Hyderabad offices.

Job Title: Senior Full Stack Developer Location: Indore, India (Onsite) Experience: 4+ Years | Full-Time About AI Trillion AI Trillion is a cutting-edge SaaS company revolutionizing marketing automation and eCommerce technology. We deliver advanced solutions combining AI-driven personalization, customer engagement, and data analytics to help online businesses grow. Join us to build scalable, innovative software that impacts global customers. Role Overview We are seeking a Senior Full Stack Developer with strong expertise in PHP and JavaScript ecosystems to drive development across our SaaS platform. The ideal candidate will have experience in backend and frontend technologies, REST API design, microservices architecture, and cloud-based serverless frameworks. Key Responsibilities Develop and maintain scalable web applications using PHP and Node.js frameworks (Zend, CodeIgniter, Express, Loopback). Design and build robust RESTful APIs and microservices aligned with business domains. Collaborate with frontend developers on AngularJS, React, or similar JavaScript frameworks to deliver seamless user experiences. Implement authentication protocols and ensure secure API integration. Utilize version control systems like Git for code management and collaboration. Work with cloud technologies including AWS Lambda, Serverless Framework, API Gateway, and messaging services (SQS, SNS). Ensure resilient, fault-tolerant system design using best practices for failure recovery and self-healing architecture. Participate in automation and load testing to optimize performance and reliability. Required Skills & Experience Minimum 4+ years of professional experience in full-stack software development. Proficient with PHP MVC frameworks such as Zend Framework or Laravel. Hands-on experience with Node.js, Express, and optionally Loopback. Strong frontend skills with AngularJS, React, or similar JavaScript frameworks. Solid understanding of REST APIs, authentication protocols, and microservices architecture. Experience with Git version control system (mandatory). Familiarity with cloud/serverless platforms such as AWS Lambda and Serverless Framework is a plus. Knowledge of databases like MySQL and optionally MongoDB. Ability to write clean, maintainable, and testable code. Strong problem-solving skills and a proactive approach to software architecture and design. Opportunity to make a direct impact on a fast-growing SaaS platform and shape its technology. Continuous learning and professional development programs. A collaborative, inclusive, and innovation-driven workplace culture. Regular team-building events and activities to foster camaraderie. Work in a cutting-edge tech environment with exposure to cloud and serverless architectures. Apply Now If you re a passionate developer excited to work with modern tech stacks and scalable SaaS solutions, join AI Trillion and be part of our mission to redefine eCommerce marketing automation.

Job Title: Accountant Location: Indore, Madhya Pradesh (Onsite) Experience: Minimum 2+ Years | Full-Time About the Role AiTrillion is seeking a detail-oriented and proactive Accountant to join our finance team. This role focuses on payroll tax research, planning, and preparation, while ensuring compliance with federal, state, and local tax regulations. You will act as a vital liaison between the company, clients, government agencies, and CPA auditors, providing accurate tax and accounting data and delivering excellent customer service. Key Responsibilities Prepare and review complex payroll tax filings, ensuring accuracy and compliance with federal, state, and local laws. Conduct and manage payroll tax audits, negotiate settlements, and resolve tax-related issues effectively. Collaborate with clients to review tax information and clarify queries, ensuring comprehensive understanding. Deliver exceptional customer service to both external clients and internal support teams. Provide tax and accounting guidance and support to internal teams, anticipating and resolving tax challenges. Ensure timely and accurate disbursement of direct deposits and management of ACH files. Account for and reconcile tax escrow, trust funds, and direct deposits with precision. Review and approve tax documentation for new clients or conversions. Perform monthly operational and financial analyses to support business goals. Stay updated on changes in payroll tax laws and regulations to maintain compliance. Manage billing and accounts receivable efficiently. Qualifications & Skills Minimum 2 years of experience in payroll tax preparation and accounting roles. Strong working knowledge of payroll tax codes, regulations, and tax planning. Proven ability to conduct tax due diligence and manage audits. Exceptional analytical, organizational, and project management skills. Excellent written and verbal communication skills. Ability to handle multiple priorities and manage client relationships effectively. High level of customer service orientation and problem-solving skills. Proficient with Microsoft Excel and accounting software. Bachelor s degree in Accounting, Finance, or Business-related field preferred; CPA or MBA is a plus. Flexible team player capable of thriving in a fast-paced, evolving environment. Willingness to work overtime as needed. Be part of a dynamic company transforming eCommerce marketing automation. Work in a collaborative environment focused on growth and innovation. Opportunities for professional development and continuous learning. Make a direct impact through your expertise in tax and accounting functions. Apply Now If you are a skilled accountant with a passion for tax compliance and client service, join AiTrillion s finance team and contribute to our fast-growing SaaS business. Qualification : Bachelors degree in Accounting, Finance, or Business-related field preferred; CPA or MBA is a plus.

Technical Content Writer Location: Indore, India (Onsite) Company: AiTrillion About AiTrillion AiTrillion is a fast-growing SaaS company revolutionizing the ecommerce marketing automation space. Our innovative platform combines AI-powered personalization, customer engagement, and advanced analytics to empower online businesses globally. We re seeking a skilled Technical Content Writer to join our creative marketing team and help communicate complex technical ideas clearly and compellingly. Position Overview As a Technical Content Writer at AiTrillion, you will craft high-quality, SEO-optimized technical content that educates, informs, and engages our target audience. You ll collaborate closely with product, engineering, and marketing teams to produce a wide variety of content formats, including knowledge base articles, product documentation, case studies, and video scripts. Your work will support our global growth by enhancing customer understanding and driving organic traffic. Key Responsibilities Create and maintain comprehensive technical content such as product documentation, tutorials, knowledge base articles, video scripts, and case studies. Conduct in-depth research on industry trends, emerging technologies, and competitor solutions to inform content strategy and maintain relevance. Translate complex technical concepts and SaaS product features into clear, user-friendly content that resonates with diverse audiences. Interview subject matter experts and customers to gather insights and real-world examples for content development. Optimize all content for SEO, incorporating keywords strategically to improve search engine rankings and increase website traffic. Stay current with the latest content marketing, SEO techniques, and digital marketing trends to continually enhance content effectiveness. Manage multiple writing projects independently while adhering to deadlines in a fast-paced environment. Qualifications Bachelor s degree in English, Journalism, Communications, Computer Science, or related fields. Proven experience writing technical content for SaaS products or software technologies. Exceptional writing, editing, and proofreading skills, with the ability to communicate complex ideas simply and clearly. Strong understanding of SEO best practices and experience optimizing content for search engines. Proficiency in content management systems (CMS) like WordPress, and collaboration tools such as Google Docs and Slack. Excellent research skills with a strong attention to detail and commitment to accuracy. Self-motivated, able to multitask, and work effectively in a fast-paced, collaborative team environment. Passion for technology and eagerness to stay updated on industry advancements. Work at the forefront of SaaS marketing automation innovation. Collaborate with talented teams passionate about technology and customer success. Opportunities for career growth and continuous learning. Dynamic, inclusive, and supportive workplace culture. Apply now and join AiTrillion s journey to deliver cutting-edge SaaS solutions worldwide! Qualification : Bachelors degree in English, Journalism, Communications, Computer Science, or related fields.

E-commerce Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, customize, and maintain E-commerce websites and applications for an optimal user experience. Implement and optimize product catalogs, shopping carts, and payment gateways. Integrate third-party APIs (payment processors, shipping providers, CRM, ERP, etc.) to enhance functionality. Ensure website security, performance, and scalability for smooth customer interactions. Develop and maintain responsive and mobile-friendly designs for accessibility across devices. Work with databases to manage product inventories, customer data, and transactions. Troubleshoot, debug, and optimize website speed and functionality to improve overall performance. Skills Required: Proficiency in E-commerce platforms like Shopify, Magento, WooCommerce, OpenCart, or BigCommerce. Strong knowledge of PHP, JavaScript, HTML, CSS, and MySQL for full-stack development. Experience with E-commerce frameworks (e.g., Laravel for custom E-commerce development). Familiarity with CMS platforms (WordPress, Drupal) and headless E-commerce solutions. Experience with RESTful APIs and third-party service integrations for added functionalities. Understanding of Payment Gateways (PayPal, Stripe, Razorpay, etc.) for seamless transactions. Knowledge of SEO, analytics, and digital marketing to enhance the online presence of E-commerce websites. Become a part of our innovative team and help shape the future of online shopping experiences! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Cloud Cost Optimizer (Azure & GCP Specialist) Job Category: Technical Department: Infrastructure Job Location: Indore, India Experience Required: 5 Years About the Role: We are looking for a highly skilled and motivated Cloud Cost Optimization Specialist with proven experience in Microsoft Azure and Google Cloud Platform (GCP). You will be responsible for designing and implementing cost-efficient, scalable, and secure cloud strategies across a multi-cloud infrastructure, while aligning with business and performance goals. Key Responsibilities: Evaluate and optimize Azure and GCP environments for cost, performance, scalability, and reliability. Identify underutilized or over-provisioned cloud resources and suggest improvements. Develop and enforce cost governance policies and frameworks. Automate cost optimization processes using tools like Terraform, Python, and native cloud services. Collaborate with DevOps, Engineering, and Infrastructure teams to align optimization efforts with operational needs. Create and maintain dashboards and reports on cloud cost trends and KPIs. Provide architectural guidance to ensure cost-efficient workload deployment. Continuously research new Azure and GCP services, billing features, and optimization techniques. Education & Experience: 5+ years of experience in cloud infrastructure and cost optimization. Hands-on expertise with both Microsoft Azure and Google Cloud Platform (GCP). In-depth understanding of cloud services, billing models, and pricing structures. Experience with Azure Cost Management, GCP Pricing Calculator, and third-party tools like CloudHealth, Spot.io, or Apptio Cloudability. Proficient in Infrastructure as Code (IaC) tools such as Terraform or Azure ARM templates. Strong data analysis skills to interpret cloud usage and drive actionable insights. Skills & Competencies: Relevant certifications (e.g., Microsoft AZ-305, GCP Professional Cloud Architect or Cloud Engineer). Understanding of FinOps principles and cloud cost governance frameworks. Background in DevOps, Systems Engineering, or Site Reliability Engineering (SRE) is a plus. Excellent verbal and written communication skills for cross-functional collaboration. What We Offer: Learning & Growth: Support for career development and continuous learning. Innovative Projects: Be part of cutting-edge cloud and DevOps initiatives. Global Exposure: Opportunities to work on international projects. Engaging Culture: Participate in team outings, events, and celebrations. Competitive Compensation: Rewarding salary and performance-based benefits. Healthy Work-Life Balance: 5-day work week and a wellness-focused environment. Group Health Insurance: Comprehensive medical coverage for peace of mind. Open Door Policy: Your ideas and feedback are always welcome. Work from Indore: Join us in India s cleanest city with a modern, collaborative office space. Apply now and bring your expertise to a team that values innovation, efficiency, and excellence in the cloud!

Technical Recruiter Job Category: Non-Technical Department: Human Resources Job Location: Indore, India Experience Required: 5+ Years About the Role: We are looking for a detail-oriented and skilled Technical Recruiter with a minimum of 5 years of experience in recruiting for technical roles. The ideal candidate will have a strong understanding of technology, programming languages, and a proven ability to source candidates through various job portals and networks. Key Responsibilities: Source candidates through multiple channels including job boards, social media, and professional networks. Conduct interviews and assess candidates' technical skills for various roles within the company. Collaborate with hiring managers to understand job requirements and develop comprehensive recruitment strategies. Manage the entire recruitment process, from job posting to offer negotiation. Maintain a database of candidates and track recruitment metrics to ensure a smooth hiring process. Stay updated on industry trends and best practices to continually improve recruitment strategies. Education & Experience: Bachelor s degree in Human Resources, Business Administration, or a related field. At least 5 years of experience in technical recruiting or a relevant role with hands-on experience recruiting for technical positions. Skills & Competencies: Strong understanding of various technical roles and programming skills required in the IT industry. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment while maintaining a high level of organization. Proficiency in using applicant tracking systems (ATS) and recruitment software. Strong organizational skills, time management, and ability to prioritize tasks effectively. What We Offer: Learning & Growth: We support your professional development at every step of your career. Cutting-Edge Technologies: Engage in pioneering and innovative recruitment projects. Global Opportunities: Expand your horizons and work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations, team activities, and outings. Best of Breed Compensation: Competitive salary and performance-based rewards. 5-Day Work Week: We promote a healthy work-life balance. Group Health Insurance: Comprehensive coverage for your health and well-being. Open Door Policy: We value your ideas and feedback, fostering a culture of openness. Beautiful Office in Indore: Work in India s cleanest city, with a modern and collaborative office environment. Join Serosoft today! Help us build the future with exceptional talent, and enjoy the benefits of being part of an innovative and dynamic team. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.