Customer Health Monitoring Jobs in Hyderabad

Server Administrator Location: Hyderabad, IN Employment Type: Full-Time About ZL Tech ZL Technologies is a dynamic company delivering archiving and data management software solutions to a broad range of Fortune 500 clients. Our award-winning products address critical business needs such as e-discovery, compliance, records management, storage optimization, and data analytics. While competing with large-scale solutions, we maintain a personalized, collaborative, and innovative work environment that fosters growth and creativity. Role Overview We are seeking an experienced Server Administrator to manage, maintain, and optimize our Windows Server infrastructure. This role will focus on ensuring server availability, security, and performance while supporting the Active Directory ecosystem and related network services. Key Responsibilities Server Management: Install, configure, and maintain Windows Server OS and hardware. Manage core server roles including Active Directory, DNS, DHCP, and File Services. Monitor server health and ensure high availability and reliability. Active Directory Administration: Design and manage Active Directory forests, domains, and organizational units (OUs). Administer user accounts, groups, permissions, and Group Policies. Perform regular AD health checks and maintenance. Domain Controllers & DNS: Install, configure, and maintain Domain Controllers and DNS services. Manage DNS zones and records, ensuring reliable name resolution internally and externally. Security & Compliance: Enforce server and network security policies and procedures. Monitor and deploy security patches and updates. Ensure compliance with relevant industry standards and regulations. Troubleshooting & Support: Provide technical support for server and network-related issues. Collaborate with IT teams to resolve complex problems quickly to minimize downtime. Backup & Recovery: Implement backup and disaster recovery strategies for Windows Servers and Active Directory. Regularly test recovery procedures to ensure data integrity and availability. Documentation & Reporting: Maintain thorough documentation of server configurations, procedures, and policies. Prepare reports on server performance, capacity, and incidents. Automation & Scripting: Develop and maintain automation scripts for routine server tasks such as backups and monitoring. Implement tools to enhance operational efficiency through automation. Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or related discipline (or equivalent experience). Experience: Proven experience as a Windows Server Administrator or similar role. Hands-on expertise with Windows Server OS, Active Directory, Domain Controllers, and DNS management. Skills: Strong understanding of TCP/IP, DNS, DHCP, VPN, and networking fundamentals. Proficiency in server installation, configuration, troubleshooting, and maintenance. Experience with Group Policy administration and security best practices. Familiarity with server monitoring and management tools. Excellent problem-solving, analytical, and communication skills. Certifications (Preferred): Microsoft Certified: Windows Server CompTIA Server+ CompTIA Network+ ZL Tech is an Equal Opportunity Employer, committed to diversity and inclusion across all aspects of employment. Qualification : Bachelors degree in Computer Science, Information Technology, or related discipline (or equivalent experience).

Position: Store Manager Location: Hyderabad, India Job Overview: We are looking for an experienced and results-driven Store Manager to oversee the daily operations of our retail store in Hyderabad. The ideal candidate will have a proven track record in retail management, strong leadership capabilities, and a passion for delivering exceptional customer experiences while driving store performance and profitability. Key Responsibilities: Deliver outstanding customer service to ensure high levels of satisfaction and loyalty Lead, train, and motivate the sales team to consistently achieve and exceed sales targets Develop and implement effective business strategies to increase store footfall and profitability Recruit, onboard, and manage store staff while fostering a performance-driven culture Handle customer complaints and concerns with professionalism and resolve issues promptly Ensure full compliance with all health, safety, and operational regulations Plan and manage promotional activities, in-store displays, and visual merchandising Monitor buying trends, analyze customer preferences, and prepare detailed sales and performance reports Oversee store administration tasks, including budget management and financial reporting Maintain optimal inventory levels, manage stock replenishment, and coordinate with suppliers Qualifications & Requirements: Minimum 8 years of experience in retail, with at least 3 5 years in a Store Manager or similar leadership role Proven success in achieving sales goals and managing high-performing teams Strong business acumen and a customer-centric approach Excellent leadership, communication, and interpersonal skills In-depth knowledge of retail operations and best practices Ability to multitask and thrive in a fast-paced retail environment

Position: EAM Domain Expert Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Medical Benefits About Innovapptive: At Innovapptive, we are transforming industrial operations by connecting front-line workers, back-office teams, and assets through our patented, code-free platform integrated with SAP and IBM Maximo. Our mobile-first connected worker solution digitizes maintenance, operations, and supply chain processes, empowering some of the world s largest brands including Shell, UNICEF, and Newmont Mining to improve asset uptime, productivity, safety, and workforce engagement. Backed by Tiger Global Management and Vista Equity Partners, Innovapptive is recognized as one of the most innovative tech platforms by Nasscom and is Great Place to Work (GPTW) certified for three consecutive years. Role Overview: We are seeking an experienced Maintenance and Reliability Domain Expert to join our team. You will play a key role collaborating with product management and professional services to align our Industrial SaaS offerings with the real-world needs of maintenance and reliability professionals. Your deep domain expertise will help shape product strategy, optimize workflows, and enhance the connected worker experience. Key Responsibilities: Serve as the subject matter expert on maintenance and reliability best practices, including Work Identification, Planning & Scheduling, Execution, and Closure. Collaborate with product management on feature prioritization, roadmap planning, and product enhancements. Analyze user personas maintenance professionals and technicians to deeply understand their pain points and workflow challenges. Optimize maintenance workflows to enhance technician productivity and reduce backlogs. Identify opportunities to minimize downtime via preventive and predictive maintenance strategies. Design and conceptualize user-centric solutions aligned with our mobile-first connected worker philosophy. Gather and prioritize requirements from customers and internal stakeholders into actionable product features. Develop training materials and documentation tailored to maintenance professionals. Stay abreast of emerging trends, technologies, and competitive offerings in maintenance and reliability. Champion rapid product iteration, driving efficiency, quality, and speed-to-market. Collaborate cross-functionally with engineering, design, marketing, professional services, and sales teams. Advocate for customers throughout the product lifecycle using data-driven decision making, user research, and usability studies. Thrive in a fast-paced, startup-like environment demonstrating adaptability, innovation, and results orientation. What You Bring: Required Qualifications: Bachelor s degree in a relevant field; advanced degree or certifications a plus. 8+ years of experience in industrial software focusing on maintenance and reliability processes. Strong expertise in Work Identification, Planning & Scheduling, Execution, and Closure. Excellent analytical, problem-solving, communication, and presentation skills. Ability and willingness to travel as needed. Preferred: Proven collaboration with cross-functional teams (product, engineering, professional services). Experience with mobile-first and connected worker technologies. What We Offer: Competitive compensation including stock options. Exceptional health, vision, and dental coverage for you and your family. Positive, innovative, and entrepreneurial work environment. Opportunity to work with global industry leaders. Generous vacation and paid time off. Paid maternity and paternity leave. Bi-annual performance reviews in an OKR-driven culture. Access to extensive learning & development resources. Participation in diverse interest groups and employee clubs (sports, music, Toastmasters, etc.). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to legally protected characteristics. Qualification : Bachelors degree in a relevant field; advanced degree or certifications a plus.

Job Title: Senior Delivery Manager Company: Kanerika Inc. Job Location: Hyderabad, India Reports to: Co-founder; Head of Delivery About Kanerika Kanerika Inc. is a premier global software products and services firm specializing in innovative solutions for data-driven enterprises. Co-founded by Wharton Business School Alumni, we empower businesses to achieve their digital transformation goals and maximize business impact through effective data utilization. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that optimize operations, enhance customer experiences, and drive growth. Awards and Recognitions: Best Place to Work 2022 by Great Place to Work Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture Recognized for commitment to customer privacy and data security, with ISO 27701, SOC2, and GDPR compliances. Working for Us: Kanerika is rated 4.5/5 on Glassdoor for many good reasons. We truly value our employees' growth, well-being, and diversity. We offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. Our inclusive hiring practices, mandatory training on creating a safe work environment, flexible working hours, and generous parental leave prioritize employee well-being and success. Our commitment to professional development is evident through mentorship programs, job training initiatives, and support for professional certifications. Company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. Role Kanerika is seeking a highly skilled and motivated Senior Delivery Manager to join our dynamic team. Reporting directly to the Co-founder & Head of Delivery, you will be responsible for project deliveries across multiple domains and customers. You will provide hands-on expertise in the full software development lifecycle, from concept and design to testing, using agile methodology. Ideal candidates are proactive, have successfully managed customers and software deliveries, are go-getters, and are motivated to add value to job accomplishments. Locations: Austin (USA), Singapore, Gurugram (India), Ahmedabad (India), and Hyderabad (India). We are looking for you! As an ideal candidate for the Senior Delivery Manager position, you are a team player with a get-it-done attitude. Your intellectual curiosity and customer focus drive you to continuously seek new ways to add value. You thrive under pressure, maintain a positive attitude, and are willing to make choices that support your growth. You possess excellent communication skills, both written and verbal, and have a proven ability to create visually compelling designs that effectively communicate our core values and build high-performing, scalable, enterprise-grade applications & teams. Your creativity and proactive nature enable you to think differently, find innovative solutions, deliver high-quality results, and ensure customer referenceability. You have a strong sense of self-motivation and take ownership of your responsibilities, preferring to work independently with minimal supervision. You are process-oriented, have a methodical approach, and demonstrate a quality-first approach. You have successfully led mid to large-size teams and accounts. You consistently use constructive feedback mechanisms to improve team productivity, accountability, and performance. Your track record showcases your results-driven approach, consistently delivering success with published customer case studies. Overall, you possess a unique combination of skills, qualities, and experiences that make you an ideal fit to lead our delivery team(s). You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. You should be driving a team using data, data & data. This includes managing the number of teams, agile stories and their statuses, handling escalations/mitigations, planning ahead, identifying hiring needs (working with recruitment teams), enabling sales (with pre-sales teams), monitoring solutioning/delivery statuses (with dev managers/leads), and researching technologies/solutions (with architects). What you will do Manage project teams working on multiple technologies across data integration, automation, and analytics. Be the technology champion for customers and the single point of contact for delivery and accounts. Provide significant contribution to developing Technology Center of Excellence (COE) and best practices. Leverage business acumen and subject matter expertise. Work across the organization and maintain/build strong working relationships. Prioritize and plan complex tasks, delivering with consistent updates without follow-ups. Participate in management meetings and present high-level achievements, challenges, and roadmaps. Articulate well for growth and mitigate customer escalations. Work with project teams to implement best development practices and pay attention to details on design, technologies, and pitfalls. Ensure quality and transparency are built at every level. Mentor, direct, and coach your direct reports to be better leaders and successful technologists. Implement organizational policies consistently across your teams and identify star performers. Proactively communicate for every aspect of your influence (i.e., Projects, employees, customers, opportunities, performers, etc.). Collaborate with and contribute to other functions for the success of the company. Implement and improvise processes that are data and goal driven. Requirements Wh...

Job Title: AWS Administrator Location: Hyderabad, India Experience: 5+ Years Job Type: Full Time Job Overview We are seeking a highly skilled and versatile AWS Infrastructure & Systems Administrator with strong expertise in AWS cloud services, MS SQL Server DBA, and Windows/Linux system administration. This role also requires working knowledge of Redis and IIS web server environments. You will be responsible for ensuring the reliability, performance, and scalability of our cloud infrastructure and system architecture in a complex, multi-platform environment. Key Responsibilities AWS Infrastructure Management Design, deploy, and manage core AWS services (EC2, S3, IAM, VPC, etc.). Implement best practices for provisioning, monitoring, and cost optimization. Manage IAM roles, policies, encryption, and security best practices. Handle backups, snapshots, and disaster recovery across AWS services. Monitor system performance and utilization using AWS CloudWatch and other tools. Windows and Linux Administration Administer and maintain Windows Server and Ubuntu-based Linux systems. Perform system updates, security patching, and hardening. Monitor system health, availability, and troubleshoot OS-level issues. Automate administrative tasks using scripting (PowerShell, Bash, or Python). Manage user access, system policies, and event log monitoring. MS SQL Server DBA Responsibilities Monitor database performance (CPU, memory, I/O utilization) and query optimization. Analyze and resolve blocking, deadlocks, and contention in TempDB. Manage space, track database growth trends, and schedule backups. Validate backups with periodic test restores. Configure alerts and analyze SQL error logs for proactive issue handling. Redis Administration Monitor and optimize Redis performance (memory, latency, traffic). Manage Redis configurations and implement sharding/clustering as required. Analyze and resolve slow commands or data structure bottlenecks. IIS Administration Monitor IIS worker process performance and application pool health. Analyze request throughput, traffic patterns, and security events. Optimize configuration for reliability, load handling, and speed. Troubleshoot using logs and performance counters. Required Skills & Qualifications 5+ years of experience managing AWS infrastructure and cloud environments. 3+ years of hands-on experience as a SQL Server DBA in a production setup. Solid expertise in Windows Server and Linux (Ubuntu) system administration. Practical experience with Redis and IIS web server administration. Proficiency in automation/scripting (PowerShell, Bash, or Python). Experience with monitoring tools: CloudWatch, Grafana, Prometheus, SQL Profiler, etc. Sound understanding of networking, firewalls, and load balancing. Preferred Certifications AWS Certified SysOps Administrator or AWS Solutions Architect Microsoft Certified: Azure Database Administrator Associate (optional) RHCSA or Microsoft Certified: Windows Server Administration Fundamentals Soft Skills Strong analytical and troubleshooting abilities. Excellent verbal and written communication. Ability to work both independently and collaboratively. Detail-oriented with strong documentation and reporting skills.

Job Title: Senior Python Developer Location: Hyderabad (Onsite) Experience: 5+ Years Job Type: Full-Time Openings: 2 Category: IT Job Summary We are seeking an experienced Senior Python Developer with deep technical expertise in designing scalable, secure, and high-performance backend systems particularly within the travel and tourism industry. The ideal candidate will be proficient in Python frameworks (Django, Flask, FastAPI), capable of handling complex third-party API integrations, and demonstrate leadership in ensuring robust, compliant, and efficient backend infrastructure. Roles & Responsibilities Core Development Architect, build, and maintain scalable applications using Python and frameworks such as Django, Flask, and FastAPI. Integrate and optimize third-party travel APIs (e.g., GDS, CRS, OTA, airline APIs) for real-time booking, availability, and pricing data. Develop RESTful APIs, GraphQL, and asynchronous services for seamless frontend-backend communication. Data & Architecture Design and manage high-throughput data pipelines and ETL processes for structured and unstructured data. Work with SQL/NoSQL databases like PostgreSQL and MongoDB, and streaming tools like Apache Kafka or Apache Spark. Build modular microservices to enable independent scaling and deployment. Performance, Security & Compliance Optimize for performance, scalability, and reliability with efficient load balancing and low-latency design. Implement secure coding practices, ensure data encryption, and maintain compliance with PCI DSS, GDPR, and other relevant standards. DevOps & Automation Set up and maintain CI/CD pipelines (Jenkins, GitLab CI), automate testing and deployment. Leverage Docker and Kubernetes for containerization and orchestration. Use monitoring tools to ensure system health and proactive issue resolution. Collaboration Work closely with frontend teams, designers, and stakeholders to align backend systems with business requirements. Participate in code reviews, documentation, sprint planning, and continuous improvement. Required Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or related field. Minimum 5 years of experience in backend development with at least 3 years in Django, Flask, or FastAPI. Hands-on experience in RESTful API, GraphQL, and asynchronous programming. Deep knowledge of PostgreSQL, MongoDB, and streaming/big data tools like Kafka, Spark. Experience in cloud platforms (AWS, Azure, GCP). Experience with Docker, Kubernetes, and CI/CD tools. Familiarity with testing frameworks such as PyTest, Selenium, and SonarQube. Travel domain knowledge experience integrating GDS/CRS, booking systems, and payment gateways. Key Competencies Strong problem-solving and analytical thinking. Ability to work in a fast-paced, high-pressure environment. Excellent communication and collaboration skills. Self-motivated with a proactive attitude and leadership qualities.

Product Lead Financials Reporting Location: Hyderabad Company: Arcesium Company Overview Arcesium is a global financial technology company delivering sophisticated solutions to solve complex data-driven challenges for some of the world's most advanced financial institutions. We are committed to relentless innovation in helping our clients anticipate risks, optimize operational efficiency, and achieve transformational business outcomes. Operating at the crossroads of finance and technology, Arcesium empowers team members to take ownership, think creatively, and contribute meaningfully from day one. About the Role We are looking for a Product Lead Financials Reporting to join our Product Management Group in Hyderabad. In this role, you will lead the development and enhancement of financial reporting products used by some of the world s most sophisticated hedge funds and asset managers. You will be responsible for defining product vision and strategy, translating market needs into impactful product capabilities, and working closely with engineering and cross-functional stakeholders to build solutions that support our clients evolving regulatory, financial, and operational needs. Key Responsibilities Product Strategy & Vision Define and drive the vision, strategy, and roadmap for financial reporting products, in alignment with Arcesium s overall platform goals. Conduct market research, client interviews, and competitive analysis to identify product opportunities and trends. Build and maintain a forward-looking product roadmap grounded in user needs, technical feasibility, and business value. Execution & Delivery Collaborate with engineering teams to convert specifications into scalable, high-quality financial reporting solutions. Own feature definition, product design, and delivery through iterative releases and feedback loops. Monitor progress through test cases and validation frameworks to ensure features meet both business and technical expectations. Stakeholder Management Communicate product strategy, project plans, and progress updates with internal and external stakeholders. Collaborate with other product managers and cross-functional teams to integrate financial reporting into broader solutions. Prepare documentation such as release notes, business cases, and technical briefs. What You ll Need Experience & Expertise 6+ years of total experience with at least 2 years in product management. Deep understanding of financial reporting processes in hedge funds, asset management, or other alternative investment domains. Strong grasp of financial instruments, accounting standards, and regulatory frameworks relevant to financial reporting. Skills & Tools Advanced Excel skills and strong data analysis capability. Experience working closely with software engineers in an Agile or collaborative product development setting. Familiarity with interpreting counterparty statements and managing complex data sets. Soft Skills Excellent written and verbal communication skills. Strong critical thinking and problem-solving abilities. Confident stakeholder management and influence across technical and business teams. Detail-oriented, self-driven, and highly organized with a collaborative mindset. What Sets You Apart A healthy mix of domain expertise, strategic thinking, execution rigor, and customer empathy. Ability to thrive in a high-performance, data-driven, and fast-paced environment. Passion for delivering innovative financial technology solutions at scale. Equal Opportunity Employer Arcesium is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds and ensure a workplace free from discrimination.

Job Opening: Social Media Manager Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement. Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility. Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation. Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ years of experience with Figma and Canva for content creation and Asana for project management. Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of social media content, accounts, and performance metrics. Wow Factor 5+ years with Figma, with the ability to create, edit, and animate digital content. Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads. Experience with AI tools within apps for work, including building content bots that align with brand values. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Job Title: AWS DevOps Engineer / Architect Location: Hyderabad Job Type: Full-time Salary: Negotiable Position Overview: We are looking for an experienced AWS DevOps Engineer / Architect to join our team. In this role, you will work with a wide range of AWS services and DevOps tools, enabling the efficient deployment and operation of software in cloud environments. The ideal candidate will have extensive experience in AWS architecture, CI/CD, EKS, CloudFormation, and various DevOps tools and technologies. Key Responsibilities: AWS Infrastructure: Design, implement, and manage AWS cloud infrastructure with a focus on CloudFormation, Lambda, EKS, and other AWS services. Containerization and Orchestration: Manage Docker and Kubernetes environments, ensuring seamless container orchestration and deployment. CI/CD Pipelines: Build and maintain CI/CD pipelines using tools like Jenkins, Bamboo, Azure DevOps, and TeamCity. Scripting and Automation: Develop scripts for automation using languages such as Shell, PowerShell, and Python. Monitoring and Logging: Implement monitoring and logging solutions using tools like Datadog, Splunk, and Wiz to track the performance and health of infrastructure. Collaboration: Work closely with development teams to ensure smooth integration and deployment processes. Infrastructure as Code: Write and maintain infrastructure code using Terraform and AWS CloudFormation. Agile Environment: Work in an Agile environment using tools such as JIRA to manage tasks and collaborate with team members. Security and Best Practices: Ensure the security, performance, and scalability of cloud infrastructure, following industry best practices. Microservices: Work with microservice architectures and ensure the efficient deployment and scaling of services. Qualifications: Educational Qualification: Bachelor s degree in Computer Science, Engineering, or a related field. Experience: 5+ years hands-on experience with AWS services, including Lambda, CloudFormation, EKS, CodePipeline. 3+ years experience with Docker and Kubernetes at an enterprise level. 5+ years experience in CI/CD with tools such as Jenkins, Bamboo, Azure DevOps, and TeamCity. Experience with scripting languages like Shell, PowerShell, Python. Knowledge of microservice architecture, API management, and networking concepts such as DNS, Ingress, LB. Experience with monitoring/logging tools like Datadog, Splunk, and Wiz. Linux experience (at least 3+ years) and Windows Server experience (2-3+ years). Additional Skills: Knowledge of C#, .NET, Java, and object-oriented programming concepts is a plus. Experience with version control systems like GitHub, TFS. Familiarity with security best practices in cloud environments. Preferred Qualifications: AWS Certification is a plus (e.g., AWS Certified Solutions Architect or AWS Certified DevOps Engineer). Other Details: Notice Period: Immediate or negotiable Work Environment: Hybrid work model (combination of remote and on-site) Salary: Negotiable based on experience If you are an experienced AWS DevOps Engineer/Architect with a passion for cloud infrastructure, CI/CD, and automation, we would love to hear from you. Join our dynamic team and help drive innovation in cloud architecture and DevOps practices. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Location: Hyderabad/Chennai, India Experience: 5+ years No. of Openings: 4 Job Description: Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction Design, develop, and maintain infrastructure and various Azure or AWS IaaS and PaaS services. Expected to understand the Azure services and apply best practices regarding security and scalability. Working experience on Azure infrastructure setup and implementation. Should have at least one associate level certificate (pro will be a plus). Understanding of Azure Cloud Adoption Framework and Azure Lighthouse. Should be able to write infrastructure as code using Terraform/Azure ARM Expertise in Terraform, Ansible and CICD automation. Able to use a CI/CD pipelines to deploy applications on Azure. We use GitHub and GitHub actions for CI/CD. Previous experience with the serverless approaches using Azure Functions is a plus. Experience in Linux/Unix administration. Understanding of the enterprise management processes - OS backup, patching, vulnerability scanning, compliance and how to achieve that in Azure/AWS. Perks and Benefits: Excellent Salary structure & Performance based interim hikes. Corporate Group Medical Health Insurance for Employees. Employee friendly Corporate Work culture.

Company: Evergent About Evergent: Evergent is a leading technology provider that works behind the scenes to impact the lives of millions of consumers across the world, every single day. Having onboarded over 800 million subscribers for our clients, Evergent is trusted by the likes of SonyLIV, HBO, the NBA, AT&T and BBC to power the subscriber journeys and experience for their subscribers across more than 180 countries. This has been made possible due to our secret sauce - our people. With an approach of bringing together the best of Silicon Valley and the best of India, our team of 500+ Evergenters have delivered world-class technology products and have driven industry-leading transformation projects for our clients. Our solutions help our clients innovate with new revenue streams, increase subscriber loyalty, and control churn - without requiring an overhaul of their legacy billing and payment systems. Our true multi-tenant SaaS approach means that our clients can go live in weeks, and not months or years. At the same time, our carrier-grade infrastructure assures our clients of an unparalleled ability to scale across the globe. As we continue on our journey of creating a positive impact for businesses and consumers - we would love for you to come and meet with us. Job Title: Facilities Admin Executive Experience: 3+ Years Location: Hyderabad Job Summary: The Facilities Admin Executive will oversee and manage the day-to-day operations of office facilities, ensuring a safe, clean, and efficient work environment. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate will have experience in facility management, vendor coordination, and administrative support. Key Responsibilities: Vendor Management: Oversee the maintenance, repair, and upkeep of the office premises, including HVAC, plumbing, electrical, Fire Alarm System and general office maintenance. Maintaining the inventory for housekeeping material, office supplies, stationery, etc. Manage the reception area, including visitors, customers and partners entry formalities and necessary arrangements. Monitoring the daily checklists and activity execution. Required Skills and Qualifications: Bachelor s degree or relative field. 3+ years of experience in facilities management, office administration, or a related role. Strong organizational and multitasking abilities. Good communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Work Environment: Office-based role with movement between Evergent office locations as needed. May require flexibility to handle emergencies outside of regular business hours / days. May require flexibility to travel within the city for office related assignments. Qualification : Bachelors degree or relative field.

Overview If so, the M65 Security Engineering at Microsoft have a great opportunity for you. We are looking for candidates to work on solutions that protect Microsoft services against cyberattacks. We are a team that values diversity of multiple fronts and believes in deep collaboration bringing the best side of technology. Our team consists of engineers with expertise in large-scale software systems, security analysis, big data, and machine learning. We delight in digging in deep to analyse the billions of events and terabytes of data generated each day by all Microsoft products and services (e.g., Azure, M365) services for evidence of suspicious activities. We ensure that critical security components are present throughout the infrastructure powering these services and that these components are kept up to date. Qualifications Required Qualifications: 8+ years of professional software engineering experience designing, building, and running cloud services at large scale in C#, .Net or any high-level programming language. Excellent coding skills, strong understanding in OOPS, design patterns and their application. Self-learner with passion for technologies. Must know Secure by Design principles. Outstanding ability to both work independently and coordinate across geographies. Outstanding ability to communicate complex ideas and concepts to a variety of cross-group stakeholders. Strong organization skills, a bias for action, and ability to deliver results. Proven ability to deal with ambiguity and drive for clarity. Excellent ability to work efficiently, prioritize workflow, ramp quickly, and meet demanding deadlines. Outstanding communication skills and collaboration capabilities. Self-learner with passion for technologies. Able to deep dive in complex areas and self-drive. Preferred Qualifications: Proficient working knowledge of cloud-computing environments like Microsoft Azure, AWS, GCP - Azure preferred. Hands on experience in an object-oriented programming language such as C#, Java or Scala. Strong software design and problem-solving skills. Experience with modern software services engineering practices such as testing in production, live monitoring, data driven engineering. Rapid prototyping and iteration skills the next line. Experience with web service development and familiar with related technologies. Basic automation scripting skills with PowerShell and developing modules. Experience building and shipping production grade software or services. Experience using agile methodologies or test-driven development (TDD) Rapid prototyping and iteration skills. Background Check: Ability to meet Microsoft, customer and/or Government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud background check: This position will be required to pass the Microsoft Cloud background check upon higher/transfer and every 2 years they are after. Microsoft is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, gender, sexual orientation, gender identity or expression, religion, national origin, middle status, age, disability, veteran status, genetic information, or any other protected status. Our Culture: Growth mindset we practice a learn it all vs a know-it-all attitude. Wins are cheered, failures are celebrated and viewed as learning opportunities. Candour we believe in transparency and receiving and providing regular constructive feedback across the hierarchy. Diverse and Inclusive every voice matters and is appreciated. This is a safe environment where you can express yourself without fear of retribution. Leadership oriented each of us are leaderswho strive to create clarity, generateenergy,and deliver success.We believe in leading withempathy,trust,andcontext rather than control. Responsibilities Write well designed code with an emphasis on quality, maintainability, scalability, and performance. Analyse security threats to M365 and build monitoring components to address those threats. Solid understanding of Design and implement to enable real time, highly scalable, performant, and sustainable solutions. Deliver automated and well-tested features across different services and platforms. Use engineering best practices throughout the software development lifecycle to establish maintainable, reliable, and secure systems. Collaborate with teammates in various roles to plan and execute on key deliverables. Work in a culture of continuous improvement, adaptation, reflection, and growth. Learn quickly from your peers, projects, and interactions with customers. Provide on call support and monitor the health of services in production as part of DevOps culture. Execute the Dev-Sec-Ops approach to software delivery by designing, coding, testing, deploying and operating components of Microsoft 365 security monitoring system.

Role Overview: We are looking for an experienced Senior Python Engineer with expertise in FastAPI and microservices architecture to join our dynamic team. In this role, you will lead the design, development, and deployment of scalable and resilient backend services. The ideal candidate will have a strong technical background in Python development, microservices architecture, and FastAPI, along with proven experience leading technical teams and ensuring high performance, security, and maintainability of applications. Key Responsibilities: Lead the design, development, and deployment of microservice-based applications, ensuring scalability and resilience. Develop and maintain FastAPI-based backend services with a focus on performance, security, and scalability. Implement best practices in logging, monitoring, health checks, scalability, resilience, service discovery, and API gateways. Ensure code quality, security, and performance optimization across the application stack. Work with containerization technologies like Docker and Kubernetes for seamless application deployment. Collaborate with cross-functional teams to define, design, and ship new features effectively and efficiently. Establish and manage CI/CD pipelines for seamless and automated application deployment. Implement best practices for API design, development, and security to ensure robust and reliable services. Set up and maintain monitoring and logging tools (e.g., Prometheus, Grafana) for proactive issue detection and resolution. Ensure adherence to version control systems (e.g., Git) and support collaborative workflows across teams. Qualifications: Proven experience in leading technical teams and developing scalable applications using microservices architecture. Proficiency in Python and FastAPI for building high-performance backend services. In-depth knowledge of Pydantic for data validation in FastAPI applications. Hands-on experience with containerization technologies (e.g., Docker, Kubernetes) for managing deployment and scalability. Familiarity with CI/CD pipelines and automation tools to streamline application development. Strong expertise in API design and implementation best practices. Experience with monitoring and logging tools like Prometheus and Grafana. Strong understanding of security best practices in microservices-based applications. Nice to Have: Experience with Retriever models, including the implementation of chunking strategies. Familiarity with vector databases and their relevant use cases. Understanding of optimal approaches for querying LLM models via API. Experience with prompt engineering and strategies for effective interactions with LLMs. Exposure to various prompt engineering techniques in different scenarios. At Blend, we are driven by the belief that AI and human expertise can combine to create meaningful, lasting impact. By joining our team, you ll have the opportunity to work on cutting-edge technologies, collaborate with brilliant minds, and contribute to innovative projects that shape the future.

Role Overview: We are seeking a highly skilled Senior Python Engineer with extensive experience in FastAPI and microservices architecture to join our dynamic team. The ideal candidate will possess a strong technical background, proven leadership experience, and expertise in building scalable, resilient, and secure applications. In this role, you will lead the design, development, and deployment of backend services, collaborating with cross-functional teams to deliver impactful solutions. Key Responsibilities: Lead design and development of applications using microservice architecture to ensure scalability, resilience, and high performance. Develop and maintain FastAPI-based backend services, optimizing for scalability and reliability. Implement best practices for logging, monitoring, health checks, and error handling to ensure robust service performance. Optimize code quality, security, and performance across the development lifecycle. Utilize containerization technologies (e.g., Docker, Kubernetes) for efficient application deployment and management. Collaborate with cross-functional teams to define, design, and implement new features that align with business objectives. Establish and manage CI/CD pipelines to automate deployment and ensure consistent, efficient delivery of software. Adhere to API design and development best practices, ensuring high-quality and secure services. Set up and maintain monitoring and logging tools (e.g., Prometheus, Grafana) for performance tracking and proactive issue resolution. Ensure adherence to version control systems (e.g., Git) and best practices in collaborative workflows. Qualifications: Proven experience in leading technical teams and developing applications using microservice architecture. Proficiency in Python and FastAPI for building robust and scalable backend services. Deep understanding of Pydantic for data validation in FastAPI. Experience with containerization technologies such as Docker and Kubernetes for efficient application deployment. Familiarity with CI/CD pipelines and automation tools to streamline the development and deployment process. Strong knowledge of API design and implementation best practices, ensuring high-quality and secure integrations. Experience with monitoring and logging tools like Prometheus and Grafana. Strong understanding of security best practices in microservices-based applications to ensure data integrity and confidentiality. Nice to Have: Experience with Retriever models, including the implementation of chunking strategies. Familiarity with vector databases and their relevant use cases in AI-driven applications. Understanding of optimal approaches for querying LLM models via API. Experience with prompt engineering and strategies for effective interaction with LLMs. Exposure to various prompt engineering techniques in different AI scenarios. At Blend, we believe in the transformative power of AI, combined with human expertise, to create meaningful impacts. Join our team and contribute to cutting-edge technology projects that shape the future of AI and innovation. Enjoy a culture that fosters collaboration, growth, and creativity while working alongside some of the brightest minds in the industry.

Job Responsibilities Lead discussions, design, and architect strategic initiatives from Customer Value Engineering, including performance optimizations and enterprise solution integrations. Maintain and organize a Systems/Integration repository across the Planful ecosystem to enhance reusability, rapid deployment, and scalability. Develop customized solutions within the Planful platform to support specific business requirements and Customer Value Engineering goals. Collaborate with Engineering architects on development initiatives for new features, focusing on scalable logging and methods to increase Planful customer adoption. Research and monitor application usage trends to deliver proactive insights for Customer teams and optimize application health. Enhance integration monitoring and alert capabilities across the Planful platform. Qualifications Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or equivalent experience. 1+ years of experience with SQL Server, SSAS, MDX, SSRS, and MongoDB. Proficiency in Python, Redis, JavaScript, jQuery, Node.js, HTML5, and CSS3. Experience in SOAP and RESTful web services. Experience with .NET and Java-related application development technologies. Technical expertise in developing reports, integrations, extensions, workflows, and other components. Experience with SQL Sentry, Sumo Logic, and other monitoring tools for workflow and monitoring setup is preferred. Excellent verbal and written communication skills at all organizational levels. Preferred Qualifications Minimum 1 year of experience with planning and analytics software, digital transformation, or cloud-based analytics solutions (Planful experience preferred). Working knowledge of income statements, balance sheets, cash flow statements, budgeting, forecasting, and financial consolidations. Hands-on experience leading or participating in data integration projects using enterprise-grade ETL tools (Boomi experience highly desirable). Knowledge of cloud platform scaling and performance optimization. Excellent written and verbal communication skills. Qualification : Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or equivalent experience

About Synopsys At Synopsys, we drive innovations that shape how we live and connect. From self-driving cars to AI-powered machines, our technology is central to the Era of Pervasive Intelligence. We lead in chip design, verification, and IP integration, enabling the creation of high-performance silicon chips and software content. Join us to help transform the future through continuous technological innovation. About You You are an experienced and dynamic CloudOps Manager with a proven track record in managing cloud infrastructure and leading teams to success. You thrive in a fast-paced, innovative environment and are passionate about cloud technologies that drive business outcomes. With deep expertise in AWS, Azure, and GCP, you ensure high availability, scalability, and security of cloud environments. You excel at collaborative problem-solving, incident management, and automation, while leading cross-functional teams and driving continuous improvement. What You ll Be Doing Manage, monitor, and optimize cloud infrastructure across AWS, Azure, GCP, or other cloud platforms. Lead a team of CloudOps engineers, ensuring 24x7 operations and driving team performance. Work closely with development and engineering teams to track issues, implement enhancements, and align cloud operations with business goals. Collaborate with the Customer Success Group to gather customer feedback, identify recurring issues, and provide actionable insights for service improvement. Implement processes for incident detection, response, and resolution to minimize downtime. Drive automation initiatives to improve deployment pipelines, monitoring systems, and operational efficiency. Ensure compliance with cloud security standards and best practices, including data protection and governance. Oversee changes in operations, ensuring smooth transitions and minimal disruptions. Regularly publish support metrics to track performance and service levels. The Impact You ll Have Ensure seamless delivery and optimization of cloud-based services, ensuring high availability and reliability. Lead and mentor a team of CloudOps engineers, fostering a culture of excellence and continuous improvement. Enhance collaboration between cloud operations and internal teams, aligning operations with business goals. Improve customer satisfaction by addressing customer feedback and proactively improving services. Refine incident response procedures, reducing downtime and enhancing service reliability. Drive automation and optimization efforts to increase operational efficiency. Ensure compliance with security standards, safeguarding cloud environments and customer data. What You ll Need 7+ years of experience in cloud operations, with at least 2 years in a leadership role. Strong expertise in AWS, Azure, or GCP (multi-cloud experience is a plus). Hands-on experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation), container orchestration (Kubernetes, Docker), and CI/CD pipelines. Proven ability to work effectively with cross-functional teams, including development, engineering, and customer success groups. Proficiency in monitoring and automation tools like Prometheus, Grafana, Splunk, or similar. Strong analytical and troubleshooting skills in complex cloud-based systems. Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable. Who You Are Excellent communication, leadership, and project management skills. Experience with hybrid cloud environments. Understanding of ITIL frameworks and service management processes. Familiarity with scripting languages (e.g., Python, Bash). Strong commitment to customer satisfaction and continuous improvement. The Team You ll Be a Part Of You ll join a dedicated and dynamic Cloud Operations team focused on managing, monitoring, and optimizing cloud infrastructure. Our mission is to ensure high availability, scalability, and security of cloud environments while driving business success and customer satisfaction. We collaborate closely with internal teams and the Customer Success Group to deliver exceptional cloud services and continuously improve operations. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to meet your needs. Your recruiter will provide more details about the salary range and benefits during the hiring process. Inclusion and Diversity are integral to our culture. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

About Synopsys At Synopsys, we drive the innovations that shape how we live and connect. Our technology powers the Era of Pervasive Intelligence, from self-driving cars to machine learning systems. As a leader in chip design, verification, and IP integration, we empower the creation of high-performance silicon chips and software content. Join us to help transform the future through continuous technological innovation. About You You are a talented, energetic, and experienced professional with a passion for Linux administration and cloud operations. Your solid foundation in Azure fundamentals, combined with your expertise in Linux systems, sets you apart. You have a proven track record in customer support, systems administration, and network operations, and you thrive in a fast-paced, dynamic environment. You excel in problem-solving and multitasking, with hands-on experience in UNIX system administration and scripting languages like Shell and Python. Your ability to communicate technical concepts effectively, make sound decisions, and deliver on agile goals makes you a vital part of any team. What You ll Be Doing Design, automate, and support Linux systems and services in a 24x7 production environment. Collaborate with cross-functional technical teams to evaluate, recommend, and implement innovative solutions. Troubleshoot issues, identify root causes, and unblock customers to ensure seamless operations. Maintain and document systems configurations, standards, and procedures for consistency and compliance. Support day-to-day operations, including the installation, configuration, and maintenance of engineering secure computing environments. Continuously evolve the technology landscape to improve performance and security. The Impact You ll Have Ensure high performance and reliability of Synopsys Cloud infrastructure. Contribute to the security compliance and seamless operation of cloud environments. Enhance efficiency and effectiveness by implementing innovative technical solutions. Collaborate with cross-functional teams to solve complex technical challenges. Provide critical support and proactive troubleshooting to maintain uninterrupted services for customers. Keep documentation up to date, ensuring consistency and security compliance across systems. What You ll Need Extensive knowledge of Linux operating systems (Ubuntu and RHEL) and security patching. Experience in installing, monitoring, and administering Linux systems. Linux System Administrator Certification(s) preferred. Proficiency with monitoring and logging tools. Strong programming and scripting skills in Shell and Python. Who You Are Proficient in networking fundamentals, including TCP/IP, DNS, subnetting, and routing. Experienced with networking for virtual machines, focusing on security and performance. Knowledgeable in remote desktop solutions like VNC, Citrix XenServer, and VDI. Solid understanding of infrastructure services (Kickstart, NFS, DNS, DHCP). Familiar with Azure resources (VMs, Network, NSG, Blob Storage). An effective communicator, capable of explaining technical concepts to both technical and non-technical audiences. Proven ability to work collaboratively in dynamic team environments to resolve complex problems. Enthusiastic and adaptable, with a passion for continuous learning. The Team You ll Be a Part Of You will join a dedicated, highly skilled team focused on building and maintaining Synopsys Cloud. Our mission is to ensure smooth operations, security compliance, and continuous innovation. You ll work alongside professionals who are passionate about technology and committed to excellence. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to meet your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. Inclusion and Diversity are core to our values. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive, economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Role: Consultant Specialist Key Responsibilities: Collaboration & Delivery: Collaborate with the Qualtrics Product Owner (HR Employee Listening), HR Technology, Agile Lead, and/or Scrum Master to deliver the Qualtrics product backlog. Capture, analyze, and document business processes to ensure alignment with business needs. Participate in the design of solutions to address business requirements and configure solutions using the Qualtrics platform. End-to-End Solution Delivery: Work with wider HR Tech teams to deliver end-to-end technical solutions, including integration and embedded surveys. Develop excellent platform knowledge through self-learning, training courses, and collaboration with professional services teams. Actively participate in the Qualtrics Pod, addressing system defects, delivering service requests, managing development changes, performing upgrades/patching, and proactively monitoring system health and performance. Testing & Compliance: Test configurations to ensure they meet requirements and quality standards. Align with HSBC development standards and best practices, including Agile delivery and Release Management controls. Write appropriate functional and technical documentation for all deliveries. Continuous Improvement: Identify opportunities for continuous improvement, focusing on user experience, security, quality, error detection, and performance enhancements. Requirements: To be successful in this role, you should meet the following criteria: Experience: Experience working with the Qualtrics platform or similar SaaS survey/employee experience technology. Background in data or statistical analysis. Proven success within a DevOps and Agile team environment. Experience in software development and/or application configuration. Experience working in a multi-cultural environment with the ability to adapt to different cultures. Experience of working in virtual, geographically dispersed locations and timezones. Technical Skills: Experience with core IT Service Management processes, including Incident Management, Problem Management, and Release Management. Experience of producing technical specifications and documentation. Knowledge of SaaS technology, APIs, and integration technology. Familiarity with the Qualtrics platform functionality, configuration, support resources, and roadmaps. Additional Skills: Strong analytical and problem-solving skills. Strong interpersonal and communication (oral and written) skills. Skilled in creative and lateral thinking. Excellent influencing, persuasion, and negotiation skills in workshops and presentations. Advanced skills in MS Excel, PowerPoint, Word, and Visio (or similar tools). At HSBC, you'll be part of a dynamic environment that fosters continuous professional development, offers flexible working options, and promotes a collaborative culture. Join us to be part of a global organization where your contributions will make a meaningful impact.

Job Responsibilities Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value Drive the adoption of Zimperium s solution within the Customer s user base and assist the Customer to realize the business value Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively. Customer Advocacy - Gather Customer s feedback about products, their use-cases channel them effectively to drive product capabilities. Customer Onboarding Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution Requirements 5 7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution. 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO s and CIO s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Proven Technical abilities with SIEM/SOAR solution with additional experience of SOC Operations Qualification : Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Summary-Focused management of security operations and or technology governance and external / internal interfaces in accordance with service operations and management processesAbout the RoleMajor accountabilities: • Experience in SOX compliance guidelines and interpretations and fully familiar with PCAOB requirements for IAM team. Identify key controls and develop work programs for testing of these key controls. • Perform and documents SOX walkthroughs and testing in accordance with the Company’s frameworks • Assist with the maintenance of consistency and quality in SOX compliance work across the IAM. • Oversees identity governance and access services offered to customers inside and outside of Novartis global IT Infrastructure.• Oversees processes and resources delivering identity governance and access services, ensuring the coordination of these teams in overall planning activities, service delivery, and issue resolution.• Knowledge of prior experience working with or within the business on risk/controls, audit/compliance or business/product teams • Manage and run effective governance forums including the IAM control forum in line with IAM and CSO governance framework ensuring effective oversight of the embedment of standard and oversight of the control environment. • Monitoring of the control health via Key Risk and Control indicators • Experience with regulatory frameworks, such as SOX, GxP, or similar.• Performs service reviews, qualifications and self assessments to e.g. ensure conformance with service-, quality-, audit, compliance, security and SOX requirements and industry best practices (Inhouse Operations, Third Party Suppliers and external Service Providers).• Assists with the planning, (with Architecture, and Governance) to establish the overall IAM controls and inline the services delivery roadmaps.• Ability to get involved with engineering and/or development activities to ensure it is within the IAM Standards and framework, if not then gap analysis on the right fitment of the products. Work Experience: • University working and thinking level, degree in computer science or comparable education / experience with10 (or more) years of IT experience • Solid understanding of Identity and Access Management concepts. • Minimum 10 years of relevant IAM Security governance experience • Good understanding of IAM (SSO, IGA , PKI ) domains. • Currently working on the IAM Governance or audits of the IAM internal and external audit experience • Expertise in User Lifecycle Management, Access Certifications, Access Request, Workflow, and Delegated Administration. • 5+ years experience with SOX controls and enterprise governance, enterprise compliance, SSO authentication and authorization with Microsoft Azure, Cyberark • Basic/Overview Operations experience with Oracle Access Manager (OAM), Oracle Unified Directory (OUD) and Oracle Identity Manager (OIM). Developer/coding experience in Oracle Identity manager will be preferred. Onboarding of applications on OAM, OUD and OIM IAM tools. • Other knowledge like Active Directory, Azure MFA or Cyberark is added advantage.Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-cultureYou’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewardsCommitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Qualification : University working and thinking level, degree in computer science or comparable education / experience with10 (or more) years of IT experience