Customer Interaction Jobs in Bengaluru

Customer Support Engineer I CRM Location: Bangalore About Tekion Tekion is transforming the automotive retail industry with the first cloud-native platform, including: Automotive Retail Cloud (ARC) for dealerships and retailers Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises Automotive Partner Cloud (APC) for technology and industry partners The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration. Role Overview As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience. Core Responsibilities Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions to system issues. Follow standard procedures for proper escalation of unresolved issues to internal teams. Understand the application both functionally and technically. Reference internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged in the system. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports. Document technical knowledge in the form of notes, manuals, and guides. Required Skills Experience as an Application, Product, or Customer Support Engineer. Ability to quickly learn and master employer-specific software. Strong problem-solving skills for complex technical issues. Excellent written and verbal communication skills. Ability to diagnose and address application issues efficiently. Basic understanding of IoT and software (preferred but not mandatory). Comfortable working rotational shifts. Hands-on experience with chat or ticketing tools for customer interaction.

Position: AGV Technical Specialist Department: Research & Development Reporting To: General Manager Location: Bengaluru Key Responsibilities AGV Design & Development Lead the design and development of AGV systems, including electrical, electronics, and navigation systems. Design, implement, and troubleshoot **line follower, inductive, RFID, and SLAM (LiDAR)** based navigation systems. Develop and apply communication protocols for **multi-AGV coordination**. Component Selection & Interface Select and interface **safety PLCs, standard PLCs, area scanners, servo motors**, and other AGV components. Hands-on experience with the programming and integration of various hardware components in AGV systems. AGV System Architecture Design and implement **multi-AGV architecture**, ensuring scalability and efficiency. Independently manage AGV platform functions such as **scheduling, health monitoring, and fault management**. Optimize the AGV platform to meet specifications and performance requirements while exploring innovative solutions for indigenization. Peripheral Equipment Integration Manage the integration of peripheral equipment with AGVs and ensure seamless communication. End-to-End Responsibility Oversee the complete AGV design and deployment lifecycle from the control perspective. Ensure the full transition from requirements design to commercial deployment, including coding, testing, and debugging system software. Review and validate new product designs and provide post-production support. Innovation & Documentation Apply innovative design thinking to develop and document AGV solutions. Create layouts, drawings, and implement designs through software or web portals. Prepare and review BOMs, wiring diagrams, and cost estimates for AGV solutions. Skills & Expertise Core Skills Vehicle control system design (essential). Proficiency in Python, C, C++ (essential). Expertise in vehicle-to-base station communication. Strong knowledge of vehicle odometer control. AGV-Specific Skills In-depth experience with **AGV navigation**, including **SLAM, LiDAR, RFID, and inductive systems**. Experience with **safety PLC, PLCs, area scanners, and servo motors** integration. Familiarity with AGV scheduling, fault management, and health monitoring systems. System Integration Expertise in integrating sensors and other vehicle components in AGVs. Familiarity with developing and deploying solutions in an **IIoT/Cloud platform** environment (good to know). Communication & Documentation Strong verbal and written communication skills for customer interaction and requirements gathering. Experience in creating **BOMs, wiring diagrams**, and supporting deployment efforts. Qualifications Essential: BE in Mechatronics, Computer Science, Mechanical Engineering, or equivalent. Experience: 5-6 years of experience in AGV design and development, with a strong understanding of vehicle controls, communication protocols, and multi-AGV systems. Qualification : BE in Mechatronics, Computer Science, Mechanical Engineering, or equivalent

Position: Embedded Software Developer Department: Research & Development Reporting To: General Manager Location: Bengaluru Key Responsibilities Embedded System Development Work with a team of developers to design, create, and implement **embedded systems and applications** for R&D projects, which will later be integrated into BFW machines. Develop embedded software from requirements gathering to production and commercial deployment. Assist an in-house team of embedded developers in the creation of **prototype boards, coding, and testing**. Demonstrate previous embedded projects, including examples and supporting audiovisual materials. Software Design & Implementation Design, develop, test, and debug **embedded system software**. Review and optimize code for efficiency, stability, and scalability. Analyze system resources and integrate new product designs into the system. Interface with hardware design and development teams to ensure seamless integration. Testing & Support Provide **post-production support** and assist in the debugging and troubleshooting of embedded systems. Support software **quality assurance (QA)** and optimize I/O performance for embedded systems. Third-Party Software Integration Assess and integrate **third-party and open-source software** solutions as needed for system functionality. Behavioral Competencies Component Selection: Ability to select appropriate components for embedded systems based on requirements. Communication: Strong written and verbal communication skills for documentation, team collaboration, and customer interaction. Problem Solving: Ability to work independently, troubleshoot issues, and optimize system performance. Skills and Expertise Core Programming Skills Proficient in **C, C++, and Python**. (**Must know**) Expertise in **QT and QML**. (**Must know**) Hardware Knowledge Experience with schematic design, PCB component placements, layouts, and artwork. (Good to know) Understanding of **EMC standards** and their application in hardware design. (Good to know) Microcontroller & Processor Expertise Working knowledge of **8, 16, and 32-bit microcontrollers**. (**Must know**) Experience with **32-bit and 64-bit microprocessors**, including ATOM, ARM, PIC, Atmel, etc. (**Must know**) Communication Protocols Proficient with communication protocols such as **RS232C, RS485, USB, TCP/IP, Modbus RTU/TCP, and shared memory (Redis)**. (**Must know**) POC & Testing Setup Proficient in creating **proof-of-concept (POC)** layouts and writing test code for available lab resources to validate designs. Qualifications Essential: Bachelor's degree in Mechanical Engineering, Computer Science, or related field (or equivalent). Experience: Minimum of **2 years of experience** working and developing embedded software for platforms. Proficiency in developing software and working with hardware in an embedded environment. Qualification : Bachelor's degree in Mechanical Engineering, Computer Science, or related field (or equivalent)

Position: Java Associate Software Engineer Job Type: Full-Time Location: Bengaluru Department: Engineering About BlueOptima: At BlueOptima, we aim to be the global leader in optimizing the performance of software engineers across all industries. Our industry-leading objective metrics in software development help large organizations build better software, faster, and at lower costs using innovative technology. With a global presence spanning four countries London (HQ), Mexico, India, and the USA we ve seen consistent growth year over year, with no external investment. Our 115+ employees represent over 34 nationalities and speak more than 25 languages, contributing to a diverse and inclusive work environment. We foster an open-minded culture, empowering our employees to craft their own success stories in a high-performance setting. Job Description: We are seeking a Java Associate Software Engineer to join our dynamic engineering team in Bengaluru. This high-impact role offers the opportunity to work as an individual contributor, taking full ownership of features from inception to delivery. You will collaborate closely with stakeholders and product managers, applying your technical skills to create real-world solutions that make a difference for our users. If you're passionate about building quality applications, optimizing performance, and working in a collaborative team environment, we d love to have you onboard! Key Responsibilities: Development & Maintenance: Design, implement, test, and maintain high-quality Java-based application software. Architecture & Design: Participate in software and architectural development activities, ensuring scalable and robust solutions. Debugging & Support: Identify and resolve application issues, and provide timely support for client queries. Task Management: Provide accurate task estimates, clearly communicate progress, and identify risks or blockers. Performance Optimization: Perform performance tuning of application code to ensure efficiency and scalability across different service levels. Customer Interaction: Collaborate with clients to address and resolve any issues or concerns reported by users. Qualifications: Essential: Education: Bachelor s degree in Computer Science or a related field. Experience: 2+ years of hands-on experience in Java development. Technical Skills: Strong understanding of Java concurrency and concurrency patterns. Experience with Spring and Hibernate/ORM frameworks. Experience building RESTful web services. Solid understanding of SQL concepts and database interactions. Desired (but not required): Familiarity with Jira, Git for version control. Experience with TestNG or JUnit for unit testing. Knowledge of web application servers and database performance optimizations (e.g., partitioning, column indexing). Understanding of design patterns and their application in software development. At BlueOptima, you will not just be writing code you ll be contributing to the future of software engineering performance. You ll have the opportunity to take on true feature ownership, collaborate with talented engineers, and drive significant changes from start to finish. With an emphasis on learning and growth, you ll constantly improve your skills in a fast-paced, supportive environment. Qualification : Bachelors degree in Computer Science or a related field

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

After Sales Engineer Location: Bangalore Department: Service & Support Role Summary Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments. Education & Experience Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems Key Responsibilities Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment. Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely. Maintain and update service documentation, reports, and customer records. Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication. Build and maintain positive customer relationships to ensure high satisfaction and repeat business. Manage service tickets and turnaround times using tools like Zoho Desk. Be willing to travel for on-site customer support across locations. Coordinate with internal teams for spare parts, technical escalation, and service planning. Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health. Required Skills & Qualifications Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment). Basic knowledge of electrical and electronic systems, and mechanical components. Strong troubleshooting skills and a methodical approach to diagnosing issues. Familiarity with CAD software like AutoCAD or Fusion 360. Good verbal and written communication skills. Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards. At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust. Qualification : Diploma in Electrical, Electronics, or Mechanical Engineering

Fullstack Developer Dot Net Location: Bangalore Department: R&D Engineering Experience: 4+ Years About Acqueon: Acqueon s conversational engagement platform empowers customer-centric enterprises to orchestrate proactive outreach across voice, messaging, and email. By combining AI-powered technology, predictive models, and intelligent workflows, Acqueon helps organizations unlock the full potential of every customer interaction. Trusted by over 200 clients across industries, Acqueon enables businesses to enhance sales, drive proactive service, optimize collections, and build lasting loyalty all while delivering seamless, personalized experiences. Role Overview: We re looking for a highly skilled Fullstack Developer with strong proficiency in .NET, Angular, React, and other modern web technologies. This role is ideal for someone who is passionate about creating high-performance applications, thrives in a collaborative team environment, and enjoys solving complex problems at scale. Key Responsibilities: Design, develop, and install high-quality web applications and services using .NET and front-end frameworks. Build responsive and dynamic UI components using React, Angular 2+, and TypeScript. Develop and maintain ASP.NET MVC applications and RESTful Web APIs. Follow best practices in coding, testing, and documentation. Stay up to date with evolving technologies and contribute to improving development processes. Take ownership of deliverables and ensure projects are completed on time. Collaborate with product managers, UX/UI designers, QA engineers, and other developers. Communicate effectively with both technical and non-technical stakeholders. Required Skills & Qualifications: 4+ years of experience in full-stack web development. Proficient in .NET MVC, ASP.NET, and Web API development. Strong experience in React including creating custom components. Deep understanding of Angular 2+ and experience leveraging its advanced features. Proficient in TypeScript, HTML5, JavaScript, jQuery, and CSS preprocessors like LESS/SASS. Familiar with state management tools like NGRX and RxJS. Experience with Bootstrap 4 for responsive design. Strong grasp of software development principles, object-oriented programming, and design patterns. Experience working in Agile/Scrum environments. Ability to write clean, maintainable, and scalable code. Strong analytical and problem-solving skills. Preferred Skills (Nice to Have): Experience with open-source libraries or contributing to open-source projects. Familiarity with cloud platforms (Azure, AWS). Understanding of microservices architecture and containerization (Docker/Kubernetes). Be part of a fast-growing tech company driven by innovation. Work on cutting-edge AI-powered solutions. Collaborate with a talented and passionate team. Enjoy a dynamic and flexible work culture. If you re a self-starter with a passion for delivering impactful software, and you're excited about pushing the boundaries of fullstack development we d love to hear from you.

Technical Project Manager Department: CoR Support Location: Bangalore About Acqueon: Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty. At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences. Role Overview: We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products. This role is remote-first but may occasionally require on-site visits to client locations. Key Responsibilities: Lead end-to-end management of Acqueon product implementation projects for enterprise clients. Guide and mentor a team of 2 4 implementation engineers through all project phases. Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines. Proactively identify, assess, and mitigate project risks and issues. Act as the primary liaison between the client, internal stakeholders, and technical teams. Drive internal and external communications, ensuring clarity and alignment at all project stages. Facilitate project status meetings, distribute meeting notes, and track action items. Build and maintain long-term client relationships, ensuring satisfaction post-deployment. Own the post-implementation relationship, advocating for the client and supporting ongoing success. Required Qualifications & Experience: 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments. Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services. Ability to translate complex technical concepts into clear, actionable insights for stakeholders. Experience working with cross-functional, remote, and global teams including follow-the-sun support models. Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus. Strong organizational and problem-solving skills, with a track record of on-time delivery. Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels. Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project. Preferred Experience: Experience working in growth-stage startups and scaling implementation/support functions. Background in managing Tier-1 support teams or technical escalations. Technical understanding of web-based applications, APIs, and enterprise software integration. Willingness to work in a 24/7 support model, including coordination with international clients and teams. Key Attributes for Success: Proactive and self-driven, with a get-it-done attitude. Able to multitask and prioritize in fast-paced environments. Passionate about customer success and delivering impactful outcomes. Adaptable leadership style and cultural awareness in working with global teams. Calm under pressure with a strong sense of ownership and accountability. If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.

Position: Senior Test Engineer Location: Bangalore Education: B.E./B.Tech. in Electronics & Communication (EC) Experience: 4 to 10 Years Key Skills & Expertise Strong experience in testing, troubleshooting, and debugging complex PCBAs and electronic subsystems. Proficient in analyzing and working with FPGAs, processors, DDR memory, and ADC components. Skilled problem solver with the ability to think creatively and troubleshoot effectively. Hands-on experience with testing equipment such as oscilloscopes, spectrum analyzers, function generators, power meters, and other test instruments. Familiarity with programming tools and materials/component specifications. Excellent communication skills for customer interaction regarding queries and status updates. Proven team player with the ability to train and mentor junior engineers. Deep understanding of engineering principles and product design, with keen attention to detail. Job Responsibilities Test, troubleshoot, and debug complex PCBAs and electronic subsystems incorporating FPGAs, processors, DDRs, and ADCs. Analyze and comprehend complete test procedures and parameters; develop customized test procedures tailored to FPGA, processor, and ADC boards and subsystems. Lead qualification and environmental stress screening (ESS) tests, coordinating efforts with engineering teams and customers. Design and implement straightforward yet comprehensive quality-check processes to ensure optimal product performance. Collaborate with cross-functional teams to resolve issues and improve testing methodologies. Provide training and guidance to team members, fostering a culture of continuous learning and improvement. Qualification : B.E./B.Tech. in Electronics & Communication (EC)

Sales Aggregate Crushing & Screening Location: Bangalore Experience: 5 20 years Education: BE / Diploma in Mechanical Engineering Job Type: Full-Time Job Overview We are seeking a highly motivated and experienced Sales Executive specializing in Crushing & Screening Equipment. The ideal candidate will play a key role in driving sales and rentals within the heavy construction equipment sector, meeting company sales goals, and expanding customer relationships. This role involves significant collaboration with various departments and a deep understanding of the technical aspects of crushing and screening products. Key Responsibilities Sales & Business Development: Specialize in selling crushing, screening, and other heavy construction equipment. Achieve sales and rental targets, aligning with company budget and profit goals. Cultivate and maintain strong vendor relationships to support business growth. Target and develop relationships with key customers within the heavy construction equipment industry. Develop and execute specific marketing strategies to generate leads and drive sales. Customer Interaction & Technical Expertise: Deliver detailed technical presentations to customers, explaining product specifications and benefits. Prepare comprehensive proposals, cost estimations, and quotations for customers. Follow up regularly with customers to close deals and finalize sales. Gather customer feedback on products and services, contributing to market insights and the rollout of new products or marketing initiatives. Collaboration & Coordination: Work closely with relevant internal teams and the corporate office to ensure smooth sales processes. Coordinate with various departments to ensure timely delivery and customer satisfaction. Required Skills & Experience 5 20 years of experience in sales of heavy equipment, preferably in the crushing & screening industry. Strong knowledge of aggregate crushing and screening machinery. Self-motivated, results-driven, and able to work independently to meet deadlines. Excellent communication, organizational, and presentation skills, with fluency in English, Hindi, and at least one regional language. Ability to travel frequently across the region to meet clients and attend site visits. Preferred Candidate Profile Experience in the crushing industry is highly preferred. Strong technical background and the ability to understand and explain complex product features to customers. Ability to manage multiple accounts and priorities effectively. Qualification : BE / Diploma in Mechanical Engineering

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Java Architect Bangalore (Bengaluru), India Location: Bangalore (Bengaluru) Experience: 10+ Years Industry: IT Software / Enterprise Application Development Role: Java Architect Employment Type: Full-time Function: Technology / Architecture / Solution Design Job Overview: We are seeking an experienced and visionary Java Architect to lead the design, development, and deployment of enterprise-level applications. This role requires deep expertise in Java technologies, microservices architecture, and cloud platforms. As a key technical leader, you ll collaborate with global teams, mentor junior developers, and drive high-quality, scalable software solutions that meet business goals. Key Responsibilities: Define and deliver scalable, high-performance Java-based architectures and solutions Lead development projects by translating business requirements into robust technical solutions Collaborate with cross-functional teams globally to ensure effective project delivery Create and maintain key architectural artifacts: solution overviews, integration diagrams, and technical decisions Mentor and coach development teams; provide code and design reviews to maintain code quality Present architectural solutions to technical and non-technical stakeholders Support microservices deployment and management on RedHat OpenShift, Kubernetes, or similar platforms Proactively identify and manage technical risks and dependencies Establish coding standards, secure coding practices, and DevOps methodologies Contribute innovative ideas for continuous improvement in software quality and delivery Remain hands-on designing, coding, and troubleshooting as needed in complex projects Technical Skills Required: 10+ years of experience in full-stack development with expertise in Java, J2EE, RESTful APIs, and Web Services Strong hands-on experience with Spring Boot, Spring Security with OAuth2, JUnit, and Mocking frameworks Proficiency in frontend development with AngularJS or similar JavaScript frameworks Experience with Microservices Architecture, SOAP & SOAP UI, and integration tools Sound knowledge of DevOps tools Git, Maven, Jenkins, Docker, etc. Experience deploying applications on RedHat OpenShift, Kubernetes, Camel, or Fuse Strong understanding of Linux environments and cloud infrastructure (AWS, Azure, or GCP) Familiarity with Test-Driven Development (TDD) and secure coding practices Good understanding of encryption technologies and application security standards Leadership & Communication: At least 3 years as a Technical Lead or Architect, with experience coaching teams and presenting solutions to clients 4+ years of direct customer interaction able to articulate architecture and influence stakeholder decisions Proven track record of decision-making, problem-solving, and leading by example in fast-paced environments Excellent verbal and written communication skills, with the ability to explain complex technologies to non-technical audiences Preferred Qualifications: Bachelor s or Master s degree in Computer Science, Engineering, or related field Certifications in Java, Cloud, or Architecture (e.g., TOGAF, AWS Certified Solutions Architect) are a plus Opportunity to work on large-scale, enterprise-grade systems Collaborative work culture with a focus on innovation and leadership Exposure to cutting-edge technologies and cloud-native development Lead technical strategy and make a measurable impact on global solutions Qualification : Bachelors or Masters degree in Computer Science, Engineering, or related field

Position: Application Engineer, Analog & Power Job Overview: We are seeking an Application Engineer specializing in Analog & Power to join our team. In this role, you will provide advanced engineering design services and support to the regional engineering team, with a focus on power electronics and analog engineering solutions. You will be responsible for hardware engineering support, including PCB design and review, electronic simulations, and laboratory analysis, all while ensuring compliance with industry standards and customer specifications. Key Responsibilities: Provide advanced engineering design and support for power electronics and analog systems, assisting the regional engineering team. Conduct hardware engineering tasks, including PCB reviews, electronic simulations, and using lab equipment such as PCBA rework tools and oscilloscopes for product development. Lead PCB design from initial concept (block diagrams) to part selection, schematics, layout, Gerber files, and prototype testing. Develop clear and concise technical documentation, such as whitepapers, technical reports, and internal training materials. Support the development and validation of reference designs to meet customer specifications. Ensure that all designs comply with relevant industry standards and customer specifications. Attend technical and sales training to stay up to date with current technologies and trends. Maintain accurate documentation of engineering designs and solutions for future reference. What We Are Looking For: Bachelor s Degree or higher in Electronics, Electrical Engineering, Computer Science, or a related field. At least 7 years of experience in electronics/semiconductors, power management, and analog product design. Strong technical expertise in power conversion topologies (DC-DC, AC-DC, DC-AC). Experience working with WBG (Wide Bandgap) devices such as SiC and GaN. Solid experience with electrical instrumentation, including Op-Amps, signal conditioning, sensors, and data acquisition systems. Familiarity with industry standards and compliance (e.g., IEC, UL, ISO) for high-power systems. In-depth understanding of EMI/EMC standards and mitigation techniques for high-power designs. Experience in reference design development, validation, and component optimization. Strong communication and interpersonal skills to collaborate effectively with internal teams and customers. A passion for innovation and a commitment to delivering high-quality engineering solutions. What s In It For You: Access to training and professional development opportunities. Performance coaching and growth support. The chance to work with a fun and supportive team. Opportunity to be part of a growing and strong company. Community involvement opportunities. About Arrow: Arrow Electronics, Inc. (NYSE: ARW), a Fortune 133 company and one of Fortune Magazine s Most Admired Companies, is a global leader in technology solutions. With 2023 sales of USD $33.11 billion, Arrow develops innovative technology solutions that improve business and daily life. Our broad portfolio helps customers create, make, and manage forward-thinking products that make technology accessible to more people. Location: Bangalore, India Employment Type: Full-time Job Category: Engineering and Technology Qualification : Bachelors Degree or higher in Electronics, Electrical Engineering, Computer Science, or a related field.

Position: Application Engineer, IP&E Job Overview: We are looking for an Application Engineer specializing in IP&E (Interconnect, Passive, and Electro-Mechanical systems) to provide advanced engineering design services and support to our regional engineering team. In this role, you will align with suppliers and technology strategies to maximize business growth while supporting product development across a range of industries. Your expertise will help guide the team in identifying and promoting components such as connectors, terminal blocks, headers, and high-power connectors. Key Responsibilities: Provide advanced engineering design support for interconnects, passive devices, and electro-mechanical systems, collaborating with suppliers to maximize business growth. Identify and recommend component applications tailored to specific technologies and industries. Offer hardware support by identifying, cross-referencing, and promoting components like connectors, terminal blocks, headers, sockets, EV connectors, and high-power/high-speed connectors for product development. Ensure all designs comply with relevant industry standards and customer specifications. Leverage strong technical knowledge of interconnects, passives, and electro-mechanical systems to support the regional engineering team. Stay up to date with current technology trends through technical and sales training. Develop product performance specifications and product development roadmaps. Ensure the accurate documentation of engineering designs and solutions for future reference. What We Are Looking For: Bachelor s Degree or higher in Mechanical, Electrical Engineering, or a related field. At least 7 years of experience in IP&E component applications and product development. Proven experience working in R&D environments and product design processes. Knowledge of interconnect technologies such as board-to-board, wire-to-board, connectors, cables, terminal blocks, headers, sockets, backplane systems, flex circuits, and high-speed or high-density systems. Experience with innovative cable products and cable assembly products. Excellent problem-solving skills with a keen attention to detail. Strong communication and collaboration skills to work effectively with internal teams and customers. A passion for innovation and a commitment to delivering high-quality engineering solutions. What s In It For You: Training and professional development opportunities. Performance coaching and growth support. Opportunity to work with a fun and supportive team. Be part of a strong and growing company. Community involvement opportunities. About Arrow: Arrow Electronics, Inc. (NYSE: ARW), a Fortune 133 company and one of Fortune Magazine s Most Admired Companies, is a global leader in technology solutions. With 2023 sales of USD $33.11 billion, Arrow develops innovative technology solutions that improve business and daily life. Our broad portfolio helps customers create, make, and manage forward-thinking products that make technology accessible to more people. Location: Bangalore, India Employment Type: Full-time Job Category: Engineering and Technology Qualification : Bachelors Degree or higher in Mechanical, Electrical Engineering, or a related field.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Senior Engineer - IT Software Development & Operations Location: Bengaluru Job Summary The Senior Engineer will be responsible for applying their technical expertise in various aspects of software development and operations, including design, coding, testing, documentation, and technical support. This role requires the ability to handle complex issues, adapt existing methods to solve problems, and deliver results with minimal supervision. The ideal candidate will have strong collaboration skills, consistently seek to improve their technical capabilities, and actively participate in technical initiatives to enhance organizational success. Roles & Responsibilities Design & Development: Responsible for the design, coding, testing, bug fixing, documentation, and technical support within the assigned area. Ensure timely delivery of solutions while meeting quality and productivity goals. Collaboration & Customer Interaction: Regularly collaborate with customer teams to clarify technical issues, resolve queries, and ensure smooth project execution. Participate in key project and work-related activities, providing input on identifying important issues and risks. Process Improvement: Actively seek opportunities to enhance existing skills and acquire new complex technical skills. Participate in technical initiatives related to the project and organization, delivering training and contributing to process improvements. Project Execution: Adhere to organizational guidelines and checklists during deliverable reviews. Provide regular status reports to the Team Lead and ensure that relevant organizational processes are followed. Skill Development: Enhance technical capabilities by attending training sessions, engaging in self-study, and undergoing periodic technical assessments. Education and Experience Education: Engineering Graduate, MCA, or equivalent. Experience: 2-5 years of relevant experience. Competencies Description Digital Automation Engineer: Experienced in designing and implementing engineering processes and automation across phases of the DevOps-based SDLC, including Configuration Management, Build & Release, Test Automation, Deployment, Infrastructure Automation, and Continuous Operations. Configuration Management Specialist: Design, configure, and implement version control, branching, and configuration strategies using source code and version control systems like GIT, GitLab, BitBucket, SVN, CVS, Clearcase. Build Automation Specialist: Experience in Continuous Integration (CI) and Build Automation tools like Jenkins, Bamboo, ANT, Maven, Gradle. Test Automation Specialist: Experience in designing and authoring Test Automation scripts for Mobile, Web, Cross-platform, Web Services, Microservices, and infrastructure testing. Proficient in Black Box, White Box, Functional, Performance, UI, Security, and Regression testing, along with experience in BDD frameworks and device test clouds like Sauce Labs and Xamarin Test Cloud. Deployment Specialist: Expertise in release management strategies, managing package repositories, AMIs, and deploying applications and service packages across cloud and container-based infrastructure. Infrastructure Automation Specialist: Expertise in designing and implementing programmable infrastructure on virtualized and cloud-based environments. Ability to manage IaaS, Configuration Management, Container Management, and Environment Management across cloud platforms (AWS, Azure, etc.). Continuous Operations Specialist: Design, implement, and operate elastic infrastructure, manage application and service monitoring, failover scenarios, scalability, SLAs, and operational dashboards across cloud and virtualized environments. Platforms Linux, Windows, Android, iOS, VMware, OpenStack, Hyper-V Technology Standards AWS, Azure, RESTful APIs, SOAP, Test-Driven Development (TDD), Microservices patterns, Service Mesh, CloudFormation templates. Tools Configuration Management: GIT, GitLab, BitBucket, SVN, Clearcase, Perforce. Build Tools: GNU Make, NMake, ANT, Maven, Gradle, Ivy. CI Tools: Jenkins, Bamboo, CircleCI, AWS DevOps tools, Azure DevOps. Requirement Management: Bugzilla, Jira. Code Review: Gerrit, GitLab, ReviewBoard. Containers: Docker, Docker Swarm, Kubernetes, ECS (Amazon), AKS (Azure). Automation & Configuration Management: Ansible, Chef, Puppet. Cloud-Native DevOps Services (AWS, Azure): Cloud-Native DevOps Services. Testing Tools: Appium, Visual Studio App Center, SauceLabs, Selenium, Black Duck, SOAP UI, Protractor, JUnit, NUnit, LoadRunner, JMeter. Monitoring & Dashboarding: Prometheus, ELK Stack, Grafana. Languages Scripting Languages: Perl, Python, Groovy, Shell Script, PowerShell, YAML, Ansible. Other Programming Languages: Java, C#, XML. Test Automation Languages: Java, Python (for Appium and Sauce Labs). Specialization Key Areas: Configuration Management, Test Automation, Build and Release Automation, Infrastructure Automation, Continuous Operations, Deployment, RPA (Robotic Process Automation). Desired Skills Strong collaboration and communication skills. Ability to manage multiple projects and tasks while ensuring quality delivery. Experience working in an agile development environment. Proactive in identifying and resolving technical challenges. Strong analytical and problem-solving abilities. This is an exciting opportunity for a skilled Senior Engineer to advance their career in the IT Software Development and Operations domain, work on innovative projects, and gain experience across cutting-edge technologies. Qualification : Engineering Graduate, MCA, or equivalent.

Job Title: Senior Engineer - Kernel & Driver - Linux Job Summary The Senior Engineer for Kernel & Driver Development in Linux will be responsible for designing, developing, and maintaining embedded Linux systems and drivers. This role involves working on the kernel, device drivers, and board bring-up for various embedded platforms. The engineer will also work closely with cross-functional teams, analyze complex problems, and contribute to the continuous improvement of Linux-based systems. This position requires an individual with strong technical expertise in Linux, kernel development, and embedded systems. Key Responsibilities Kernel and Driver Development: Design, develop, and optimize embedded Linux kernel and device drivers, including board bring-up and device tree configuration. Customize, debug, and fix kernel and driver issues to enhance system performance and reliability. Collaboration and Support: Collaborate with internal teams and customers to resolve technical issues, provide solutions, and ensure system stability. Interact with project managers and team leads to ensure project milestones are met and quality standards are adhered to. System Integration and Testing: Perform system integration and testing to ensure compatibility and proper functioning of kernel and drivers across different platforms. Develop and execute test plans, debug kernel crashes, and perform root cause analysis. Continuous Improvement: Identify opportunities to optimize system performance and enhance the functionality of embedded Linux systems. Provide technical guidance and mentorship to junior engineers and contribute to best practices. Documentation and Reporting: Maintain accurate documentation for kernel configurations, driver designs, and bug fixes. Regularly update project progress, report risks, and participate in code reviews. Education and Experience Required Education: Bachelor's or Master's degree in Computer Science, Electronics, or a related field. Experience: 5+ years of experience in embedded Linux kernel and driver development, with strong expertise in debugging and system optimization. Technical Competencies Linux Kernel & Driver Development: Extensive experience with embedded Linux kernel, device tree, and driver development (customization, bug fixing, and optimization). In-depth knowledge of Linux kernel internals and system architecture. Platforms: Experience with ARM, x86/Intel Atom, or other embedded Linux platforms. Tools: Proficiency with tools such as Lauterbach, Makefile (build systems), Git, and Gerrit. Programming Languages: Strong proficiency in C programming language. Specialization Areas: Power Management Peripherals Media, Display, and Connectivity Data Protocols Security Performance Optimization Android (Optional) Carrier-grade Platforms Additional Competencies Problem-Solving: Ability to troubleshoot complex system issues and provide innovative solutions. Communication Skills: Strong written and verbal communication skills for technical documentation and customer interaction. Team Collaboration: Ability to work effectively with cross-functional teams, including hardware, software, and testing teams. Attention to Detail: Detail-oriented approach to design, debugging, and testing to ensure high-quality system performance. This position is ideal for an experienced engineer with a deep understanding of Linux kernel and driver development who is looking to contribute to cutting-edge embedded systems and gain exposure to new technologies in a fast-paced environment. Qualification : Bachelor's or Master's degree in Computer Science, Electronics, or a related field.

Principal Architect Identity Management Experience: 14+ Years Education: Bachelor s Degree in Engineering (or equivalent) About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Principal Architect Identity Management, you will be responsible for designing, deploying, configuring, and implementing Saviynt s leading Identity Governance (IGA) solutions based on customer requirements. You will provide technical leadership, consulting expertise, and industry best practices to ensure seamless solution deployment while mentoring junior engineers. Key Responsibilities Strategic Leadership & Solution Architecture Provide thought leadership on IGA solutions, with a specific focus on Saviynt s technology. Develop best-in-class solutions that align with customer functional and non-functional requirements. Serve as a trusted advisor to customers, offering consulting expertise and strategic guidance. Deployment & Implementation Architect, design, and deploy Saviynt s Identity Governance solutions. Lead implementation and integration of Saviynt with critical applications and infrastructure. Ensure compliance with approved lifecycle methodologies, documentation standards, and testing protocols. Troubleshoot and resolve technical issues through debugging, research, and investigation. Collaboration & Technical Oversight Engage directly with customers, ensuring their success through expert guidance. Provide technical oversight and mentorship to mid-level and junior engineers. Train and develop top talent to become Saviynt technology experts. Collaborate with operations and product engineering teams to advocate for new features. Pre-Sales & Business Development Support Offer technical pre-sales support for direct and partner sales teams. Provide real-world expertise in creating solutions, proof of concepts, and implementations. Conduct competitive research to address and dispel customer objections effectively. Contribute to RFP responses and proposals as needed. Process Improvement & Compliance Ensure high-quality solution delivery within the defined timeline and budget. Stay updated with industry best practices, standards, and cybersecurity trends. Adhere to Saviynt s security & privacy policies (Data Classification, Access Control, Incident Response, etc.). What You Bring 14+ years of experience in Identity Governance & Access Management (IGA/IAM). Expertise in User Lifecycle Management, Provisioning, Reconciliation, Access Certification, SOD, and Cloud Security. Strong knowledge of Java/J2EE, SQL, REST/SOAP Web Services, and Directory Services. Experience in solution architecture, customization, and deployment of Identity Management products. Hands-on experience in direct customer interaction, consulting, and advisory roles. Strong technical presentation and communication skills. Proven problem-solving and analytical skills. Experience in pre-sales, RFP responses, and proposal writing. Preferred (Good to Have): Cybersecurity certifications: CISSP, CISA, CISM, CompTIA Security+, CEH, etc. Saviynt or equivalent IGA product certification. High-growth, Platform-as-a-Service (PaaS) company revolutionizing identity security. Tremendous learning opportunities through challenging yet rewarding projects. Collaborative & inclusive work environment where your impact is valued. Work with some of the world s leading enterprises on cutting-edge IAM solutions. Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status. If you're an experienced IAM Architect with a passion for customer success and innovation, we d love to hear from you! Qualification : Bachelors Degree in Engineering (or equivalent)