Customer Interaction Jobs in Hyderabad

Position: Head of Operations Location: Hyderabad, India Experience: 7-10 years | Full-Time Company Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student gains access to holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging the gap between academia and industry, shaping the next generation of highly skilled professionals who will contribute significantly to national development. About byteXL: byteXL is revolutionizing engineering education in India and beyond. We partner with colleges to deliver industry-aligned training programs, personalized learning pathways, and real-time analytics aimed at boosting student employability. As byteXL grows, the operations function remains central to driving our success. This is a high-impact opportunity to lead and shape that growth. Role Overview: You will own end-to-end operational strategy, driving efficiency and alignment across product, sales, delivery, and finance teams. You will manage relationships with colleges and institutional stakeholders, ensuring internal execution meets customer expectations and supports business objectives. Key Responsibilities: Lead and own the operations function, including strategy, execution, and delivery across departments. Build, mentor, and lead a high-performing operations team that thrives on ownership, learning, and results. Represent byteXL in client-facing interactions with college leadership such as TPOs, HODs, and Deans. Identify and implement operational improvements using data-driven insights and stakeholder feedback. Develop and enforce SOPs for delivery, reporting, invoicing, and student engagement workflows. Design and maintain performance dashboards that provide clear visibility into operational metrics (weekly, monthly, quarterly). Collaborate with finance and account managers to ensure timely invoicing and collections. Provide internal teams with actionable data insights from student engagement and program usage. Foster cross-functional collaboration to remove barriers and promote alignment across product, delivery, sales, and leadership. Anticipate risks and proactively resolve operational issues to maintain business continuity and customer satisfaction. Participate in leadership meetings, contributing to strategic planning and decision-making. Qualifications: 7-10 years of operations experience, preferably in EdTech, SaaS, or B2B services. Proven leadership capabilities with a track record of building and scaling effective teams. Experience working closely with clients, particularly large institutions or B2B accounts. Strong analytical skills and proficiency with data, reporting tools, and dashboards. Familiarity with accounting processes such as invoicing and collections. Excellent verbal and written communication skills for managing diverse internal and external stakeholders. High ownership mentality, bias for action, and ability to thrive in fast-evolving environments. Preferred / Bonus Skills: Experience building an operations function from the ground up. Prior work with engineering colleges or in the education sector. Hands-on knowledge of CRM, ERP systems, or data visualization tools such as Power BI or Tableau.

Position: Implementation Consultant SCM Location: Hyderabad, India Employment Type: Full-Time, Salaried Travel: 0% - 10% Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets through a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize labor-intensive processes in maintenance, operations, and supply chain for leading global brands including Shell, UNICEF, and Reckitt Benckiser. Supported by Tiger Global Management and Vista Equity Partners, we empower 350 million industrial workers worldwide to work smarter, faster, and safer. Role Overview: As an Implementation Consultant SCM, you will lead the end-to-end implementation of Innovapptive s Inventory Management mobile solutions, focusing on Supply Chain, Inventory, and Warehouse Management. You will act as a functional consultant, working closely with customers to understand their business needs, deliver best-in-class mobile solutions integrated with SAP backend systems, and ensure successful project delivery following Innovapptive s project methodology. Key Responsibilities: Lead implementation activities for mobile solutions in Inventory & Warehouse Management, Supply Chain, Procurement, and Logistics domains. Serve as a functional consultant through the entire project lifecycle, delivering configuration, solution design, and integration support. Analyze customer business processes, identify gaps, and provide best practice recommendations aligned to product capabilities. Configure SAP MM, WM, SRM, and related modules, including Stock Transport Orders, Goods Movements, Cycle Counting, Barcoding, Handling Unit management, and more. Collaborate with development teams to translate business requirements into technical designs. Communicate effectively with clients, document requirements, and manage project deliverables. Understand integration touchpoints and support backend SAP connectivity. Support multiple projects in a fast-paced environment, maintaining high quality and timely delivery. What You Bring: 4+ years total experience, with 2+ years functional consulting in SAP MM and Supply Chain Management. Strong hands-on experience with SAP MM, WM, SRM modules and business processes such as P2P, inventory management, procurement, and logistics. Expertise in SAP standard functionalities: stock transport, goods issues, inbound/outbound deliveries, RF/barcode processing, handling units, quality notifications, and PM work orders. Experience configuring workflows, master data replication, and user setup in SAP SRM. Ability to analyze and solve complex problems, leveraging SAP SD and CRM knowledge as needed. Excellent communication, client interaction, and documentation skills. Self-motivated, capable of working independently or as part of a team. Experience leading teams or coordinating project activities is a plus. Strong analytical and problem-solving mindset. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to work on impactful projects with global brands. Competitive salary and benefits including family medical insurance, paid parental leave, and generous PTO. Continuous learning and development through access to technical and product courses. Bi-annual performance reviews and OKR-driven growth environment. Participation in interest groups and team activities (Toastmasters, sports, book clubs, music). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and values diversity and inclusion. Qualified candidates will be considered without regard to any protected status under applicable laws.

Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management

Job Opening: Senior Content Specialist Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role In this role, you'll create a wide variety of content, from long-form blogs and whitepapers to short-form content like social media posts and infographics. You ll collaborate with product, customer success, and research teams to translate technical insights into valuable, educational, SEO-rich, and thought-provoking content that connects customer challenges with our solutions. Key Responsibilities Create high-impact content: Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience. Translate technical concepts: Understand our product s technical aspects and craft content that highlights customer pain points and business value. Leverage research & insights: Use customer stories, industry reports, and data-driven research to enrich content with credibility and depth. Drive thought leadership & engagement: Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry. Optimize for SEO & discoverability: Write content that balances storytelling with keyword optimization to improve search rankings and organic reach. Collaborate cross-functionally: Work closely with product marketing, demand generation, and sales teams to align content with business goals and customer needs. Qualifications & Skills 5+ years of experience in content creation, marketing, or a related field. Proven experience in writing both long-form and short-form content that aligns with SEO best practices. Strong ability to understand and simplify complex technical concepts for diverse audiences. Exceptional writing, editing, and proofreading skills with a focus on clarity, style, and tone. Experience in creating content for a B2B audience, preferably in technology or AI sectors. Ability to collaborate with cross-functional teams to ensure content aligns with business goals and drives customer engagement. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Job Opening: Social Media Manager Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement. Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility. Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation. Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ years of experience with Figma and Canva for content creation and Asana for project management. Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of social media content, accounts, and performance metrics. Wow Factor 5+ years with Figma, with the ability to create, edit, and animate digital content. Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads. Experience with AI tools within apps for work, including building content bots that align with brand values. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Job Opening: Solutions Architect Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we enable over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, the UK, Germany, Korea, and Japan. About the Role The Solutions Architect will play a key role in translating business requirements into technical specifications and designing cutting-edge solutions to meet customer needs. The role involves creating detailed design documents, defining implementation strategies, and collaborating with teams to develop high-quality, scalable applications. As a leader, you will work closely with clients to propose technical solutions that resolve business issues while driving the overall architecture and technical direction. What You'll Do Design & Architecture: Prepare detailed design documents and approaches using various tools. Define implementation approaches, algorithms, and code structure to meet requirements. Technical Leadership: Lead the analysis, design, and implementation planning of technical/business solutions. Take a cross-team leadership role to ensure the solution aligns with business objectives. Customer Interaction: Interface with customers to understand their technical environments and propose technical solutions to resolve business challenges. Technology Selection: Stay up to date with the latest technologies and tools, evaluating and selecting appropriate technologies as per project requirements. System Integration: Identify interfaces with other products and ensure seamless integration. Work on scaling and optimizing the performance of large systems and web applications. Development & Implementation: Define and create SOAP & RESTful web services. Work on reporting & analytics, and consumer/employee-facing business applications. Qualifications & Experience Experience: 10+ years of overall technical experience with a minimum of 3 years as a Technical Solution Architect. Technical Skills: Experience in OOPS, Multi-threading, JavaScript, jQuery, Node.js, HTML5, CSS3, and user authentication/authorization models. System Design & Architecture: Experience in defining technical solutions, creating technical specifications, and working on large-scale systems and web applications. Experience in API Development: Expertise in SOAP & RESTful web services, along with experience in system integration and reporting & analytics. Nice to Have: Experience in Smartbot development and integrating with NLP engines, and familiarity with AI frameworks and technologies. Education Qualification Graduate in Engineering or Master's in Computer Applications (MCA) preferred. Be a part of a global leader in AI technology, driving transformation in enterprise operations and customer experiences. Work in an innovative environment with cutting-edge technologies, where you ll lead technical solutions that impact global businesses. Collaborate with a talented team and contribute to building scalable, impactful AI applications that are transforming industries. Kore.ai, founded in 2014 by serial entrepreneur Raj Koneru, is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. Our diverse and talented team of professionals is committed to driving the future of enterprise AI solutions. We ve earned recognition from top analysts like Gartner, Forrester, and IDC, making us a leader in the AI space. Qualification : Graduate in Engineering or Master's in Computer Applications (MCA) preferred.

Job Opening: Business Development Representative Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from various industries such as banking, insurance, healthcare, telecom, retail, and manufacturing, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies. Our product portfolio includes SmartAssist (AI-first cloud contact center as a service), BankAssist (AI-powered virtual assistant for retail banking), SearchAssist (AI-first conversational cognitive search engine), and workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist. Kore.ai is recognized as a leader by top industry analysts like Gartner, Forrester, IDC, ISG, and Everest. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, and has offices in India, the UK, Germany, Korea, and Japan. With a fast-growing team and $73.5M in Series C funding, we are on a mission to push AI innovations to the next level. About the Role We are looking for a Business Development professional with experience engaging with VP and C-Level Executives. Your role will involve navigating existing customer relationships and identifying new sales opportunities through referrals, phone outreach, LinkedIn, and email campaigns. As the first point of contact with prospects, the ideal candidate will excel in researching leads, nurturing relationships, and navigating through customer accounts to find new opportunities. Key Responsibilities Lead Generation: Use LinkedIn, email, and phone calls to generate new sales opportunities by engaging with CXO/VP-level contacts in the North American enterprise segment. Consultative Conversations: Identify prospects needs and recommend appropriate products/services through consultative conversations. Conduct deep account research to identify economic and functional buyers. Relationship Building: Build long-term, trusting relationships with prospects to qualify leads as sales opportunities through a repeatable nurture motion. CRM Management: Accurately update and maintain HubSpot CRM and other marketing systems. Discovery Meetings: Set up discovery meetings between customer contacts and sales executives to further discuss business opportunities. Qualifications & Experience Experience: 2 7 years of business development or inside sales experience, with a proven track record of setting up discovery calls and generating qualified opportunities. Communication Skills: Strong communication skills via phone and email, with the ability to engage prospects effectively. Problem-Solving: Creative problem-solving approach and strong analytical skills. Market Experience: Experience working in the North American market, preferably in the SaaS, CX, or EX space. Sales & Marketing Knowledge: A strong understanding of both the sales and marketing funnel. Shift Flexibility: Open to working in North American shift timings. Proficiency in Tools: Proficiency with HubSpot CRM or similar tools such as 6Sense, Outreach.io, Loom, Orum, etc. Education Qualification Bachelor s or Master s in Business Administration (or equivalent). Be part of a fast-growing leader in the AI space, helping global enterprises deliver world-class customer and employee experiences. Work with cutting-edge technologies in an innovative and collaborative environment. Contribute to the expansion of Kore.ai s enterprise customer base, helping drive AI adoption across industries. Develop your skills and grow professionally in a dynamic, fast-paced organization with a strong vision for the future. About Kore.ai Kore.ai is an AI-powered platform that enables businesses to create conversational AI applications, improving customer experience and employee productivity. We are a fast-growing, innovative company with a global presence, supporting clients across multiple industries. Join our team and be a part of revolutionizing enterprise automation and customer service with AI. Qualification : Bachelors or Masters in Business Administration (or equivalent).

Job Opening: Senior Product Designer Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we re helping over 400+ Global 2000 companies fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We ve automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences through productivity and AI-driven workflow automation. Recognized as a leader by top analysts like Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. Position: Senior Product Designer We are seeking a Senior Product Designer to join our growing team. As a product designer, you will be the voice of the users and the mastermind behind the user experience (UX) and user interface (UI) of our AI-powered platforms. Responsibilities Complete ownership of UX and UI: You will be responsible for research, wireframes, high-fidelity screens, prototyping, validating solutions, developer handoff, and testing. User research: Comfortable conducting user research to validate design ideas and decisions. Collaboration: Work directly with management and product teams from the conceptualization stage to execution. Structured design process: Follow a structured thought process for designing the product and communicate your ideas clearly. Prototype development: Create clickable prototypes using tools like InVision or Principle when needed. Design system management: Maintain and evolve design systems, including iconography and illustrations. Experience & Skills Required Must Have Skills: 5-12 years of experience in Product Design (UX & Interaction Design). Expert-level proficiency with design tools such as Sketch, Zeplin, InVision, Google Suite, etc. Strong ability to communicate, present, and tell stories through your designs. A detail-oriented, strategic thinker with the ability to make sound design decisions. Expertise in illustrations and iconography. Experience in creating and managing design systems. A strong knowledge of design principles. Other Desired Skills: Thorough research before starting any design process. Ability to think critically and solve problems quickly and efficiently. Empathy for end-users, business, and technology, ensuring designs balance all aspects. Drive usability testing and expert reviews early in the design process. Education Qualification Bachelor s or Master s in Design. At Kore.ai, you won t just be maintaining quality for conventional software you ll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world s leading organizations build, deploy, and trust AI systems, setting new standards for the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Be a part of an innovative, cutting-edge AI company. Work with a diverse and collaborative team across multiple global offices. Shape the future of AI-powered enterprise applications. Contribute to industry-leading AI solutions that redefine business operations. If you're a visionary Product Designer eager to make an impact in the world of AI, we'd love to have you on our team. Apply now! Qualification : Bachelors or Masters in Design

Job Title: Senior Data Engineer Company Name: Zessta Job Type: Full-time Responsibilities: Analyze customer data to enhance customer experience and provide actionable insights. Build and maintain integrations to support advanced data science workflows, ensuring seamless interaction with the Product API. Actively participate in onboarding and training clients on how to use the product effectively. Provide insights into client-to-business interactions, ensuring that the data can be leveraged for strategic decisions. Act as a liaison between the client and the organization, ensuring both parties' needs and expectations are met. Identify opportunities for clients to expand their usage of the product, driving engagement and long-term value. Address customer complaints and requests, offering product support to improve overall satisfaction and experience. Skills and Experience: Excellent communication and interpersonal skills to work effectively with clients and internal teams. Strong understanding of data modeling and architecture. Hands-on experience with data integrations and data pipelining tools to connect systems and enable smooth data flow. Proficiency in programming languages, preferably Python or R, to process and analyze data. Experience with container orchestration platforms like Docker and Kubernetes. Familiarity with distributed computing frameworks such as Spark, Hadoop, and Dask to handle large-scale data processing. Experience with version control software such as Git to manage code and collaborate with teams. Knowledge of project management tools such as JIRA to track and manage project progress and tasks. Familiarity with tools like Figma and Mixpanel is a plus. Education and Experience: Bachelor s or Master s degree from premier institutes (preferred). 4-12 years of relevant experience in data engineering, data science, or related fields. What We Offer: Competitive salary and benefits package. Opportunities for career growth and skill development. The chance to work on cutting-edge technologies and impactful projects. If you have a passion for data engineering and improving customer experience, and you're ready to take on new challenges, we'd love to hear from you. Apply now to join our team at Zessta and contribute to driving innovation and business success! Qualification : Bachelors or Masters degree from premier institutes (preferred).

Summary: As an AI/ML Developer, you ll play a pivotal role in creating and delivering cutting-edge enterprise applications and automations using Infor s AI, RPA, and OS platform technology. Your mission will be to identify innovative use cases, develop proof of concepts (PoCs), and deliver enterprise automation solutions that elevate workforce productivity and improve business performance for our customers. Title: Software Engineer Experience: 2-5 years. Skill: AI/ML, Python, AWS, SQL Location: Hyderabad Key Responsibilities: Use Case Identification: Dive deep into customer requirements and business challenges. Identify innovative use cases that can be addressed through AI/ML solutions. Data Insights: Perform exploratory data analysis on large and complex datasets. Assess data quality, extract insights, and share findings. Data Preparation: Gather relevant datasets for training and testing. Clean, preprocess, and augment data to ensure suitability for AI tasks. Model Development: Train and fine-tune AI/ML models. Evaluate performance using appropriate metrics and benchmarks, optimizing for efficiency. Integration and Deployment: Collaborate with software engineers and developers to seamlessly integrate AI/ML models into enterprise systems and applications. Handle production deployment challenges. Continuous Improvement: Evaluate and enhance the performance and capabilities of deployed AI products. Monitor user feedback and iterate on models and algorithms to address limitations and enhance user experience. Proof of Concepts (PoCs): Develop PoCs to validate the feasibility and effectiveness of proposed solutions. Showcase the art of the possible to our clients. Collaboration with Development Teams: Work closely with development teams on new use cases. Best Practices and Requirements: Collaborate with team members to determine best practices and requirements. Innovation: Contribute to our efforts in enterprise automation and cloud innovation. Key Requirements: Experience: A minimum 3 years of hands-on experience in implementing AI/ML models in enterprise systems. AI/ML Concepts: In-depth understanding of supervised and unsupervised learning, reinforcement learning, deep learning, and probabilistic models. Programming Languages: Proficiency in Python or R, along with querying languages like SQL. Data Handling: Ability to work with large datasets, perform data preprocessing, and wrangle data effectively. Cloud Infrastructure: Experience with AWS Sagemaker or Azure ML for implementing ML solutions is highly preferred. Frameworks and Libraries: Familiarity with scikit-learn, Keras, TensorFlow, PyTorch, or NLTK is a plus. Analytical Skills: Strong critical thinking abilities to identify problems, formulate hypotheses, and design experiments. Business Process Understanding: Good understanding of business processes and how they can be automated. Domain Expertise: Familiarity with Demand Forecasting, Anomaly Detection, Pricing, Recommendation, or Analytics solutions. Global Project Experience: Proven track record of working with global customers on multiple projects. Customer Interaction: Experience facing customers and understanding their needs. Communication Skills: Excellent verbal and written communication skills. Analytical Mindset: Strong analytical and problem-solving skills. Collaboration: Ability to work independently and collaboratively. Educational Background: Bachelor s or Master s degree in Computer Science, Mathematics, Statistics, or a related field. Specialization: Coursework or specialization in AI, ML, Statistics & Probability, Deep Learning, Computer Vision, or NLP/NLU is advantageous. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Senior Product Designer About Celigo: Celigo is a modern integration and automation platform (iPaaS) focused on simplifying how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo provides tools like runtime AI and pre-built integrations designed to tackle the biggest integration challenges, making it incomparably easier to maintain. We are seeking a Senior Product Designer who is proactive, unafraid to own and advocate for an iterative design process, and driven towards finding simple, easy-to-use, intuitive, and elegant solutions to complex design problems. You will play a key role in shaping the overall user experience, from conducting discovery user research through to designing micro-interactions for our product UIs. Key Responsibilities: Create design assets such as user journey flows, wireframes, visual designs, service blueprints, prototypes, and detailed specs to capture and convey design behaviors and implementation details. Use user research data (usability studies, surveys, interviews, etc.) and metrics to inform design decisions. Expert in conducting and synthesizing user research with proficiency in qualitative and quantitative methods such as user interviews, surveys, usability testing, and analytics. Lead user research activities (with or without the support of a dedicated researcher), ensuring early validation of product ideas and concepts. Champion good user experiences and share best practices, demonstrating curiosity about customer needs and behaviors. Collaborate closely with product managers, engineers, content strategists, and other designers in an iterative design process. Maintain high standards for usability, accessibility (WCAG), quality, beauty, and consistency using best design practices. Engage in feedback sessions, ensuring alignment with larger product goals, and challenge peers productively. Advocate for user-centered design, ensuring design decisions are rooted in user needs and behaviors. Think big while considering the larger system, sweating the small details that enhance the product. Be a team player with humility, hard work, and a willingness to help others succeed. Informally mentor and provide feedback to other designers. Contribute to shaping the design team s culture through collaboration, feedback, and process iteration. Qualifications: 5-8 years of experience designing delightful user experiences with a portfolio showcasing processes and deliverables. Proven ability to clarify, present, justify, and defend design decisions to stakeholders. Experience contributing to and consuming component-based design systems. Expertise in Figma/FigJam and other relevant UX design, research, and prototyping tools. Strong attention to detail, problem-solving skills, and excellent presentation skills. Significant experience in designing B2B applications or SaaS products, particularly in agile, iterative environments. Demonstrated experience in responsive design patterns and design systems. Strong focus on usability and efficiency, with a drive to simplify complex problems. Strong information design skills with a solid foundation in UX design heuristics. Ability to build strong relationships with cross-functional teams. Ability to thrive in a collaborative, ego-free, cross-functional team environment. Confidence in design leadership and effective communication across teams. Excitement for solving real customer problems with smart, delightful solutions aligned with company goals. Preferred Qualifications: Bachelor's/University degree, Master's degree in HCI or design-related field with an emphasis on user experience, interaction design, or visual design. Experience with motion design, HTML, CSS, JS, and other front-end technologies. Strong understanding of how AI and machine learning can inform design decisions, enhance interactions, and personalize experiences. Visionary in the 2024 Gartner Magic Quadrant for iPaaS and a recognized leader in AI. Remote-first culture and competitive compensation. Generous benefits package including wellness days, vacation, and holidays. Diversity, Equity, Inclusion, and Accessibility: Committed to fostering a collaborative and inclusive work environment through initiatives like the Taking a Stand Committee. Celigo is proud to be an equal-opportunity employer. We value diversity and welcome applicants from all backgrounds to join us in creating a safe and welcoming work environment. Qualification : Bachelor's/University degree, Master's degree in HCI or design-related field with an emphasis on user experience, interaction design, or visual design.

Job Requirements What You Will Do: Collaborate with the capability centre and POD teams to integrate new technologies and provide architectural design. Translate business requirements into well-architected solutions, leveraging Salesforce platforms and products. Assess and communicate the benefits and risks of proposed solutions in terms of feasibility and functionality. Develop and present customer proposals, including detailed bottom-up cost estimates. Provide pre-sales support and actively participate in customer interactions and presentations. Contribute to analyst citations by supporting survey responses, citation development, and presentations. Analyse market trends and conceptualize assets and accelerators to address customer needs. Essential Qualifications: 10 to 12 years of experience in CRM solutions, with at least 6 years in Salesforce. Hands-on experience in Salesforce Architecture is mandatory. Proficiency in SOQL, SOSL Queries, Developer Console, Eclipse Force.com IDE/Maven IDE, Salesforce platform logs, Lightning, Apex Class, VisualForce, Process Builder, and Triggers. Salesforce Architect Certification (CTA/SA) is a plus. Experience in at least 3 Sales Cloud implementations and integrations. Experience in at least 2 Service Cloud implementations and integrations. Exposure to Marketing Cloud and Community Cloud. Expertise in data modelling, data migration, and both API and user interface development principles. Experience with third-party application/platform integrations. Strong hands-on experience with Salesforce Lightning application development. Solid understanding of SDLC processes and quality standards.

Position: Senior .NET Developer Company: Infor Location: Hyderabad, India About Infor and the Team: Infor is seeking a highly skilled Senior .NET Developer to join our SunSystems development team based in India. This is an exciting opportunity to be part of a growing team focused on enhancing our Multi-Tenant cloud solution for SunSystems, a well-established financial management software used by thousands of B2B customers across various industries worldwide. Our solution combines real-time analytics and is deeply integrated into Infor's Technology platform. The R&D team is expanding with the formation of a new group in Hyderabad. This team will work alongside our teams based in Farnborough (UK) and Shanghai (China), accelerating the delivery of new features and product modernization. This is a unique chance to join early in the formation of the SunSystems team, while also being part of a thriving Infor community in Hyderabad that spans multiple products. Role Overview: As a Senior .NET Developer, you will collaborate with Business Analysts, Product Owners, Product Managers, QA, and Support teams to design, build, and enhance software solutions. You will focus on developing new features, creating REST APIs, and supporting the modernization of the SunSystems platform. In addition to your development responsibilities, you will provide mentorship to junior developers and contribute to our agile (primarily Scrum) teams. Key Responsibilities: Develop new software features and improve existing functionality within agile Scrum teams. Collaborate closely with product owners, business analysts, developers, QA, and Scrum Masters to ensure the successful delivery of high-quality solutions. Design and build REST APIs for internal and external integrations, supporting API-driven development. Investigate and resolve customer-reported issues, security vulnerabilities, and performance improvements. Conduct code reviews, provide mentorship, and promote shared problem-solving within the team. Assist the product owner in understanding work complexity, dependencies, and estimating delivery timelines. Work with architects and senior developers to design new features, develop design principles, and influence the overall direction of development for SunSystems. What You ll Need: Basic Qualifications: Strong expertise in .NET development, including deep knowledge of the Base Class Library (BCL) and ASP.NET Core. Experience working within Agile development methodologies, particularly Scrum. Excellent communication skills, both written and verbal, in English. Enthusiasm for teamwork, with a collaborative attitude toward remote team interactions. Self-motivated with a commitment to continuous learning and improvement, staying updated on industry best practices. Strong problem-solving skills and the ability to navigate large-scale, complex systems and data. Preferred Qualifications: Experience in Enterprise, SaaS, or web platform software development lifecycle. Familiarity with complementary technologies such as Java, Typescript, XHR, Tomcat, Service-based architectures, AWS, Microsoft SQL Server, or similar RDBMS. Proficiency in CI/CD toolchains, Visual Studio, Rider, VS Code, PowerShell, Jenkins, and Git. A customer-centric mindset with an understanding of end-user needs and experience developing user-friendly software. Knowledge of financial applications, especially in accounting and reporting, or familiarity with Infor SunSystems, Query, and Analysis is a plus but not required. Be part of an innovative and dynamic team, with opportunities for professional growth. Contribute to the future of SunSystems in a rapidly evolving technological environment. Work in a collaborative, cross-functional team that spans multiple geographies. Access a range of Infor products and projects, expanding your skill set and experience.

Minimum Qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. 4 years of experience in a client-facing role working with partners across multiple levels. Preferred Qualifications: 5 years of experience in Internet products and technologies. Experience in data analysis, with the ability to interpret datasets, identify trends, and translate findings into compelling narratives. Knowledge of Programmatic platforms and products, the performance advertising market, or online ads landscape. Excellent business negotiation, influencing, or communication skills, with the ability to collaborate cross-functionally with multiple teams and stakeholders and build relationships. Excellent project management skills, with the ability to oversee multiple, simultaneous solutions, supported by internal teams. About the Job: gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs. Additionally, we provide complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and that we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Qualification : Bachelor's degree or equivalent practical experience.

Minimum Qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns, and providing client solutions. Preferred Qualifications: 3 years of experience in Internet products and technologies. Experience in data analysis, ability to interpret datasets, identify trends, and translate findings into compelling narratives, with a strong aptitude for quickly understanding technical concepts and knowing when to apply them. Knowledge of apps platforms and products, the performance advertising market, or online ads landscape. Ability to collaborate cross-functionally with multiple teams and stakeholders while building relationships. Effective project management skills with the ability to oversee multiple, simultaneous solutions, supported by internal teams. Strong business communication, negotiation, and influencing skills. About the Job: gTech Ads is responsible for all support, media, and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services, from enabling better self-help and in-product support to providing better support through interactions, setting up accounts, implementing ad campaigns, and providing media solutions for customers' business and marketing needs. Additionally, we provide complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Qualification : Bachelor's degree or equivalent practical experience.

Overview If so, the M65 Security Engineering at Microsoft have a great opportunity for you. We are looking for candidates to work on solutions that protect Microsoft services against cyberattacks. We are a team that values diversity of multiple fronts and believes in deep collaboration bringing the best side of technology. Our team consists of engineers with expertise in large-scale software systems, security analysis, big data, and machine learning. We delight in digging in deep to analyse the billions of events and terabytes of data generated each day by all Microsoft products and services (e.g., Azure, M365) services for evidence of suspicious activities. We ensure that critical security components are present throughout the infrastructure powering these services and that these components are kept up to date. Qualifications Required Qualifications: 8+ years of professional software engineering experience designing, building, and running cloud services at large scale in C#, .Net or any high-level programming language. Excellent coding skills, strong understanding in OOPS, design patterns and their application. Self-learner with passion for technologies. Must know Secure by Design principles. Outstanding ability to both work independently and coordinate across geographies. Outstanding ability to communicate complex ideas and concepts to a variety of cross-group stakeholders. Strong organization skills, a bias for action, and ability to deliver results. Proven ability to deal with ambiguity and drive for clarity. Excellent ability to work efficiently, prioritize workflow, ramp quickly, and meet demanding deadlines. Outstanding communication skills and collaboration capabilities. Self-learner with passion for technologies. Able to deep dive in complex areas and self-drive. Preferred Qualifications: Proficient working knowledge of cloud-computing environments like Microsoft Azure, AWS, GCP - Azure preferred. Hands on experience in an object-oriented programming language such as C#, Java or Scala. Strong software design and problem-solving skills. Experience with modern software services engineering practices such as testing in production, live monitoring, data driven engineering. Rapid prototyping and iteration skills the next line. Experience with web service development and familiar with related technologies. Basic automation scripting skills with PowerShell and developing modules. Experience building and shipping production grade software or services. Experience using agile methodologies or test-driven development (TDD) Rapid prototyping and iteration skills. Background Check: Ability to meet Microsoft, customer and/or Government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud background check: This position will be required to pass the Microsoft Cloud background check upon higher/transfer and every 2 years they are after. Microsoft is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, gender, sexual orientation, gender identity or expression, religion, national origin, middle status, age, disability, veteran status, genetic information, or any other protected status. Our Culture: Growth mindset we practice a learn it all vs a know-it-all attitude. Wins are cheered, failures are celebrated and viewed as learning opportunities. Candour we believe in transparency and receiving and providing regular constructive feedback across the hierarchy. Diverse and Inclusive every voice matters and is appreciated. This is a safe environment where you can express yourself without fear of retribution. Leadership oriented each of us are leaderswho strive to create clarity, generateenergy,and deliver success.We believe in leading withempathy,trust,andcontext rather than control. Responsibilities Write well designed code with an emphasis on quality, maintainability, scalability, and performance. Analyse security threats to M365 and build monitoring components to address those threats. Solid understanding of Design and implement to enable real time, highly scalable, performant, and sustainable solutions. Deliver automated and well-tested features across different services and platforms. Use engineering best practices throughout the software development lifecycle to establish maintainable, reliable, and secure systems. Collaborate with teammates in various roles to plan and execute on key deliverables. Work in a culture of continuous improvement, adaptation, reflection, and growth. Learn quickly from your peers, projects, and interactions with customers. Provide on call support and monitor the health of services in production as part of DevOps culture. Execute the Dev-Sec-Ops approach to software delivery by designing, coding, testing, deploying and operating components of Microsoft 365 security monitoring system.

Description The CSG Strategy & Analytics Senior Manager professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, renewals strategy, business operations, reporting, and analysis requiring a mix of market analysis, renewals analytics, and business operational support. This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Renewals team to drive the continued success of Salesforce by supporting our customer success strategy and will play a pivotal role in driving the growth of Salesforce's Renewals. Sample projects range from the strategic to the very operational including evaluating growth opportunities, business planning, customer segmentation, dashboard creation, automation of processes, and regular review of key performance metrics. As a people manager, this role will lead a team of versatile analysts and senior analysts, fostering a collaborative and high-performing environment. The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, ensuring robust data governance, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives. Additionally, this role will serve as a key partner to the data engineering contacts based in India to ensure a comprehensive data strategy for the evolving business. We are seeking a strategic thinker who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. Responsibilities: Lead and manage a group of Analysts, Senior Analysts and Managers in their growth and understanding of the business. This includes offering guidance on complex projects, sharing industry insights, and supporting their development of critical skills necessary for success in their roles Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs Act as the primary point of contact for data engineering teams based in India, ensuring a robust data strategy roadmap that aligns with the evolving needs of the business. Collaborate closely with engineering contacts to implement best practices in data management, governance, and integration. Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance and forecast results. Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics Lead the development of Business Intelligence (BI) dashboards for use by global leaders and field teams in the CSG Renewals group and broader Customer Success Group Spearhead initiatives to automate reporting processes, enhancing efficiency and accuracy. Develop and implement automated reporting solutions that provide timely and actionable insights, reducing manual effort and enabling the team to focus on strategic analysis. Desired Skills/Experience: 7+ years of experience in renewals/sales analytics, business intelligence, or a related field. 4+ years of experience in managing and leading teams, with a proven track record of fostering a collaborative and high-performing environment. Demonstrated experience in dealing with data governance, including the implementation of best practices for data quality, security, and compliance. Self-starter and a high degree of motivation to go above and beyond the task at hand Bachelor s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus Valuable work experience focused on quantitative analysis, Excel, and logical reasoning Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement Familiarity with CRM and data management Strong communication skills; both written and verbal Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus Strong situational analysis, negotiation, and decision-making abilities. Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies Qualification : Bachelors degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus

Why Verizon: At Verizon, we believe in empowering our employees to think freely and share bold, innovative ideas. We strive to create an environment where everyone can learn, grow, and thrive. Our mission is to connect people to what brings them joy and to drive innovation that impacts the world. Join the V Team, a community of forward-thinkers, where your contributions help shape the future of technology and positively impact communities around the globe. Role Overview: We are seeking a Director of Software Development for Verizon Business Group s Global Technology Solutions (GTS) team in India. The role focuses on driving AI-powered solutions across the service journey, specifically within digital and agent experience domains. You will lead the development and maintenance of experience platforms, utilizing AI solutions to enhance service interactions and improve business outcomes. As a key leader, you will be responsible for building and leading a high-performing team, influencing cross-functional partners, and communicating the vision for Verizon s AI-infused service solutions. This role requires a strong background in architecture, AI integration, and technical leadership, along with the ability to drive innovation and deliver results in a fast-paced, customer-focused environment. Key Responsibilities: Leadership & Team Management: Lead and mentor a talented team focused on delivering high-quality AI-driven service solutions. Hire, train, and inspire a team of digital innovation experts. Collaborate with cross-functional teams, ensuring effective communication and alignment with Verizon Business Group leadership. AI & Service Experience Development: Responsible for the architecture, development, and maintenance of experience platforms handling service requests for VBG. Design solutions in line with AI standards, creating an intuitive experience across all service channels. Propose and implement AI-powered strategies to address business challenges and enhance service offerings. AI/ML Integration: Engineer data-driven insights from large datasets using AI/ML techniques. Lead the development and deployment of AI models in production, ensuring the seamless integration of these models into the service platform. Strategic Partnerships & Industry Benchmarking: Partner with global teams and strategic partners to deliver committed business outcomes. Benchmark against industry best practices and collaborate with AI&D teams to define service management use cases for VBG customers. Innovation & Continuous Improvement: Analyze trends and emerging technologies to reimagine and improve the service experience. Facilitate cross-functional ideation sessions to develop solutions that streamline omni-channel processes and enhance digital experiences. Executive Reporting & Collaboration: Regularly review critical projects with executive leadership and provide updates on progress. Work closely with leadership teams to ensure business goals are met through innovative service solutions. Qualifications: Education: Bachelor s degree or equivalent technical qualification. Experience: 10+ years of relevant experience in software development and AI solutions. Proficiency in Spring Boot, React, Python, and AI/ML techniques for data engineering and insights generation. 2+ years of experience in deploying AI models to production. Proven experience in technology leadership, including architecture design, technology selection, and full-stack implementation. Skills & Expertise: Strong problem-solving skills with the ability to manage multiple projects and meet deadlines in a fast-paced, dynamic environment. Experience identifying opportunities and facilitating cross-functional collaboration to improve digital experiences and streamline service processes. Experience in the telecom network domain is a plus. Demonstrated leadership experience, including managing diverse global teams and driving AI initiatives. Industry recognition, participation in standards/professional bodies, and patents/publications are beneficial. Desired Skills: Leadership in Global Teams: Previous leadership in a global setting is highly desirable. Telecom Network Domain Knowledge: At least 5 years of experience in the telecom network domain is preferred. Certifications & Recognitions: Industry certifications, patents, or published papers are an added advantage. What Verizon Offers: This role offers an exciting opportunity to shape the future of AI-powered service experiences within one of the top 20 Fortune 500 companies. You will be part of a collaborative, innovative environment that values continuous learning and growth. With Verizon, you can expect a work culture where your contributions truly matter, helping to drive both technological advancement and customer satisfaction. Where You ll Be Working: This is a hybrid role, offering a defined work location with the flexibility of working from home and assigned office days as determined by your manager. Qualification : Bachelors degree or equivalent technical qualification

Job title: Senior Analyst - Customer Facing Platforms Commercial and Medical Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. Main responsibilities: Follow up and track standard internal projects by using standard project management principles and quality standards. Ensure and measure milestones, collect regular feedback, and propose appropriate actions as needed. Coordination and oversight of projects Supporting the OneCRM Team in the identification and pursue of process improvements. Tasks like Create presentations. Conduct analysis and suggest improvements based on analysis. Support adoption measures for strategic focus areas. Pursue and follow up actions to support and achieve business transformation according to business strategy. Administration of CRM systems: Identify and implement process improvements to optimize hub performance. Monitor Veeva system performance and troubleshoot issues as they arise including E2E user guidance. Examples of processes considered but not exhaustive are: Provide proper level support to end-users as part of global governance: Troubleshoot technical issues within the CRM platform, in collaboration with Digital department. Process standardization and optimization: Implement standardized processes, ensuring alignment with global policies and GxP processes. Identify opportunities to streamline and enhance CRM processes, driving efficiency and effectiveness. Data analysis and reporting: Track utilization and engagement KPI s on tools adoption and share insights with leaders to increase adoption. Extract, analyze and interpret CRM data to provide insights and recommendations for improving customer engagement and sales force effectiveness. Filter global and local requests/questions. Continuous improvement: Stay updated with the latest technologies and industry trends, integrating relevant advancements into Sanofi s strategy. Lead initiatives to evaluate and implement G-local tools and/or new features that enhance system capabilities. About you Experience:5+ years of experience in CRM administration, preferably with expertise in managing Veeva CRM. Soft Skill & Technical Skills: Commercial Operations knowledge and desirable experience supporting in-field teams. Proven experience in CRM administration, preferably with expertise in managing Veeva CRM. Proven delivery of outstanding results. Excellent problem-solving skills and attention to detail. Ability to leverage networks, influencing and leading projects. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Skilled in IT, Innovation and Digital Trends Good knowledge of MS Office / MS Office365 Strong knowledge in Power BI tool, SQL is an asset Proficiency in English, German would be a strong asset Field force support background: robust knowledge with tools and platforms of customer facing operations, good experience with SFE subjects, target, segmentation, profiling, in-field teams management. Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally. Experience in having deployed transformational GTM solutions and new customer facing tools implementation Digital mindset, ability to utilize new channels in an effective and impactful way An energetic, pro-active, and professional presence Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Financial acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners. Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for hi...