Customer Journey Jobs in Surat

SEO Analyst We are looking for experienced SEO Analysts with a proven track record of securing top positions in multiple SEO projects. You should have a deep understanding of all things SEO and Digital Marketing, combined with excellent communication skills. Your responsibilities will include: Responsibilities: Devising strategies to enhance and monitor site performance, including proficiency in handling back-end SEO elements like sitemap.xml, robots.txt, metadata, site speed optimization, and related skills. Compiling and presenting comprehensive SEO performance reports. Analyzing site traffic and making data-driven recommendations. Advising changes to website architecture, content, linking, and other factors to boost SEO rankings for target keywords. Crafting digital media campaigns aligned with business objectives. Establishing a strong online brand presence and amplifying brand awareness. Maintaining a compelling online company voice through social media. Recommending and implementing direct marketing tactics for increased profitability. Managing tools such as AdWords, Google Analytics, Google Webmaster, and Keyword Planner. Communicating with clients for paid blog posting and link exchange opportunities. Creating regular reports. Qualifications and Skills: Optimize SEO for assigned websites, primarily blogs, to enhance organic search results. Execute on-page/off-page and technical SEO strategies that captivate and engage site visitors, defining the target audience. Develop internal systems and protocols ensuring optimized content across all platforms and user experiences. Promote both offsite and onsite activities, building rankings, profiles, and traffic. Conduct tests, gather and analyze data, and identify trends and insights to maximize ROI in organic and paid search campaigns. Demonstrate expertise in keyword research, high-quality backlink building, and content verification.

Experience: 0-1 Years Qualification: Graduated with any field Work Location: Surat, India Skills: Fluent in English verbal and written communication Client and audience query handling Prompt response over Product Chat box Co-ordination with Technical team Qualification : Graduated with any field

CRM Manager - Surat We are seeking a detail-oriented and proactive CRM Manager to develop, execute, and optimize CRM strategies to drive customer engagement, retention, and loyalty. This role requires a data-driven mind-set to analyse customer behaviours, segment audiences, and personalize customer communications. The CRM Manager will work closely with marketing, sales, and customer support to implement strategies that enhance the customer experience and maximize lifetime value. Roles & Responsibilities: Collecting and analyzing customer data. Develop and manage CRM strategies to drive customer engagement and retention. Handle correspondence, phone calls, and inquiries from clients and vendors. Plan and execute multi-channel CRM campaigns (email, SMS, etc.). Support Management functions. Analyze CRM campaign performance and customer engagement metrics. Create reports and dashboards to communicate CRM effectiveness to stakeholders. Identify improvements in the customer journey and suggest enhancements. Develop workflows and automation to streamline customer communications. Gather and analyze customer feedback to enhance the CRM system. Collaborate with customer service to address inquiries and improve satisfaction. Oversee CRM platform implementation, upgrades, and maintenance. Work with IT Developers to troubleshoot and customize CRM functionalities. Qualifications and Skills: Bachelor s degree in Marketing, Business, or related field. Minimum 1 years of experience in Customer Relation or relevant Field. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent organizational and multitasking abilities. Strong verbal and written communication skills. Ability to work independently with minimal supervision. High level of professionalism and confidentiality. Ability to prioritize and meet deadlines in a fast-paced environment. Qualification : Bachelors degree in Marketing, Business, or related field.

Job Description: We are seeking a dedicated Client Servicing Executive to join our team. The ideal candidate will be responsible for cultivating strong relationships with clients, providing exceptional after-sales service, and ensuring a positive client experience throughout their journey with our company. This role involves working closely with clients to address their needs and resolve any issues, while also assisting in training and providing guidance to client service teams. Key Responsibilities: 1. Client Relationship Management: Cultivate solid relationships with clients through exceptional after-sales service. Regularly engage with clients through phone calls, email communications, or face-to-face meetings to ensure ongoing satisfaction. Respond to client inquiries in a timely, professional, and efficient manner. 2. Client Onboarding and Support: Create a positive and seamless onboarding experience for new clients, ensuring they are fully integrated into the company's services. Identify and address clients initial concerns or dislikes about company products to foster trust and satisfaction. 3. Client Records and Data Management: Maintain accurate records of all existing and potential clients in the company s CRM system. Ensure that the correct terms of sale are entered into the client database to prevent billing issues and discrepancies. 4. Training and Guidance: Provide training to clients, helping them fully understand and utilize the services provided, enabling them to take full advantage of available benefits. Organize training seminars and workshops to improve client knowledge and product usage. 5. Team Support and Leadership: Offer guidance and training to client service employees, ensuring they have the skills and knowledge to serve clients effectively. Support the team in addressing client issues and escalating matters when necessary. Requirements: Education: Bachelor s degree in business administration or a related field. Experience: Proven experience working as a Client Servicing Executive or in a similar customer service role. Skills: Proficiency in Microsoft Excel for reporting and data analysis. Working knowledge of Customer Relationship Management (CRM) software. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Analytical mindset with problem-solving capabilities to address client concerns and issues. Exceptional communication and customer service skills. Attributes: Ability to work efficiently under pressure and meet deadlines. Detail-oriented, with a focus on accuracy and client satisfaction. What We Offer: Competitive salary and benefits. Opportunities for career development and growth. A collaborative, supportive, and dynamic work environment. If you are passionate about delivering excellent customer service and building lasting client relationships, we encourage you to apply for this rewarding position. Qualification : Bachelor's degree in business administration or an industry-related field.

Customer Convenience Executive Location: Surat Job Summary We are looking for a Customer Convenience Executive who will be responsible for the collection of all outstanding payments from clients. Responsibilities and Duties Manage and collect all outstanding payments from clients. Ensure that all customer information is accurate, including phone numbers and addresses. Convert non-service clients into service clients. Maintain a relationship with customers and ensure timely follow-ups. Work efficiently with MS Office and databases. Comfortable working with targets. Excellent communication and interpersonal skills. Strong problem-solving and critical-thinking abilities. Comfortable working both in the office and on the field. Work Experience 0 to 1 year of experience Employment Type Full-time

Job Description We are seeking a dynamic Social Media & Community Lead to join our growing team. The ideal candidate will be responsible for managing and elevating EnactOn s online presence across various social media platforms, ensuring our brand voice is consistent and engaging. This role requires a blend of creativity, technical prowess, and a deep understanding of digital content strategy. Key Responsibilities as a Social Media & Community Lead Content Strategy & Writing: Develop and implement a comprehensive social media strategy that aligns with our business goals. Craft compelling content that resonates with our audience and drives engagement. Video Editing: Create and edit videos for promotional campaigns, product launches, and other brand initiatives. Ensure videos are optimized for different platforms. Brand & Personal Social Media Management: Handle both EnactOn s brand social media accounts as well as the personal handles of key personnel, ensuring a consistent voice and brand image. Humor & Technical Content Creation: Balance technical content with humour to engage a diverse audience and make complex topics accessible and engaging. Forum & Community Management: Engage with users on forums and communities relevant to our industry. Address queries, gather feedback, and foster a positive community spirit. Discord, Telegram & Facebook Group Handling: Manage and moderate our channels, ensuring a safe and positive environment for our community. Share updates, answer queries, and drive engagement. Requirements for a Social Media & Community Lead Candidate Proven experience in social media management and content creation. Proficiency in video editing tools and software. Familiarity with EnactOn s product range. Strong understanding of the latest social media trends and best practices. Ability to analyze metrics and adjust strategies based on data. Soft Skills Communication: Excellent written and verbal communication skills. Creativity: Ability to think outside the box and bring fresh ideas. Adaptability: Comfortable in a fast-paced environment with frequent changes. Team Player: Ability to collaborate effectively with cross-functional teams. Problem Solving: Proactive in addressing challenges and finding solutions. You have a very high chance of grabbing this position: You have a portfolio showcasing your previous work in social media management and content creation. You are passionate about technology and can quickly grasp complex technical concepts. You have prior experience in managing communities on platforms like Discord and Telegram. You have a knack for blending humor with technical content, making it engaging for a wide audience. You are proactive, always looking for ways to elevate the brand s online presence. Join us at EnactOn and be a part of our journey to redefine the digital landscape!

Social Media Executive Experience: 1 to 2 Years Position: 1 Education: MCA, BCA, BE in IT Responsibilities : Design social media strategies to achieve marketing targets. Direct the development and execution of the Companies social media strategy. Oversee the management of Company-branded social media accounts and their design across all owned major social channels (i.e. Facebook, Twitter, LinkedIn, Instagram, etc.). Candidate should have the knowledge about Google ads and paid marketing. Manage, create and publish original, high quality content. Experience working with creative agencies developing / managing content required. Solid knowledge of SEO and keyword search. Demonstrate understanding of social customer service; work with internal teams to develop responses to complaints on owned social media channels and escalate to appropriate internal departments when needed. Administer all company social media accounts ensuring up-to-date content. Liaise with writers and designers to ensure content is informative and appealing. Collaborate with Marketing and Product development teams to create social buzz regarding new product launches. Facilitate client-company communication (respond to queries, get reviews and organize chats and QA sessions). Train internal teams to integrate and maintain a cohesive social media strategy. Stay up-to-date with new digital technologies and social media best practices. Proven work experience as a Social media strategist or Social media manager. Hands on experience using social media for brand awareness. Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights. Familiarity with web design and publishing. Excellent multitasking skills. Qualification : MCA, BCA, BE in IT

Sales And Marketing Experience: 1 to 2 Years Position: 2 Education: BE / Post Graduation (MBA or Equivalent) Responsibilities : Responsible from attending inquiries to closing sales. Work with the business development team to plan the strategies to increase the Sales. Should be able to research current market identifies new clients and business opportunities. Gets the sale using various customer sales methods. Evaluate client s skills and needs and build productive long-lasting relationships. Context based demonstration of the existing projects to the potential Client. Ability to learn and Use the CRM to capture all the activities of Sales. Collaborate with the current Partners and drive to identify new Partners. Should possess a good, pleasant personality with good communication and convincing skills. Customer Driven and understand the value of a Customer. Should be familiar with digital Marketing tools (added advantage). Qualification : BE / Post Graduation (MBA or Equivalent)

Business Development Executive IT Job Type: Full Time, On Premise Experience: Fresher Location: WeeTech Solution Pvt Ltd, Rajkot, Gujarat, India Job Description: WeeTech Solution Pvt Ltd is an innovative tech company leading the way in Software Development and Digital Marketing. We re in search of passionate Business Development Executives who are driven by the desire to expand our client base and foster long-term relationships. Whether you are a fresher or have some experience, if you have a knack for sales and a deep understanding of the IT industry, we invite you to bring your skills and enthusiasm to our dynamic team. Responsibilities: Identify and pursue new business opportunities (Lead Generation) through networking, cold calling, and market research. Develop and maintain relationships with potential and existing clients, ensuring a high level of customer satisfaction. Create and deliver compelling presentations and proposals to potential clients. Collaborate with the marketing team to develop strategies that align with business objectives and target audience needs. Negotiate and close deals, ensuring all terms are aligned with company policies and goals. Conduct market analysis to identify trends, competitor activities, and potential areas for growth. Prepare and manage sales reports, forecasts, and budgets. Stay updated with the latest trends and developments in the IT industry. Coordinate with internal teams, including software development and digital marketing, to ensure seamless project execution and client satisfaction. Qualifications and Skills: Proven sales and business development experience, with a strong portfolio of successful deals. Deep understanding of the IT industry, including software development and digital marketing. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. Strong negotiation and closing skills. Ability to conduct thorough market research and develop effective sales strategies. Self-motivated and driven, with the ability to work independently and as part of a team in a fast-paced environment. Familiarity with CRM software and sales tracking tools. Should be able to communicate in Fluent English. Freshers and Experience both can apply. What We Offer: Competitive salary and comprehensive benefits package. Opportunities for professional growth and skill development. Exciting and challenging projects in a collaborative work environment. A friendly and inclusive workplace culture.

Business Development Representative Focused on Small to Medium-Sized Business Clients We are seeking a highly motivated and results-driven business development representative to join our team. In this role, you will focus on acquiring and retaining a broad base of customer relationships, with an emphasis on small- to medium-sized business clients. You ll be integral to driving sales and developing lasting partnerships with clients. Key Responsibilities: Achieve sales targets and contribute to business growth. Deliver compelling sales presentations to business owners and key decision-makers. Attend client meetings to understand their needs and present solutions. Build and maintain strong relationships with existing clients to ensure long-term success. Respond to client requests for proposals and information (RFP/I) in a timely and effective manner. Stay informed about industry trends and the competitive landscape. Oversee the seamless transition of clients from sales to production, ensuring successful implementation. Handle administrative tasks related to sales processes as required. Skills and Interests: Excellent verbal and written communication skills. Strong presentation abilities and comfort speaking to diverse audiences. Exceptional organizational and time management skills, with a focus on CRM efficiency. Outstanding interpersonal skills for working with clients, colleagues, and senior management. A professional demeanor with a high level of integrity and honesty. Strong business acumen, with the ability to work within budget constraints. Self-driven with a passion for developing new business opportunities. Qualifications: 1+ years of sales experience; experience in internet marketing or web development is a plus. Proven success in meeting and exceeding sales quotas. Demonstrated ability to engage and sell to managers and C-level decision-makers. Proficiency with CRM systems for lead tracking, reporting, and sales management. Ability to simplify and communicate industry, product, and technical information to non-technical audiences. Experience with making presentations at seminars, tradeshows, or similar events.

Job Description We are looking for an experienced and enthusiastic social media growth executive to join our team driving multiple global businesses. You will be responsible for achieving growth in social media followers, driving engagements, generating creative ideas, and driving various innovative initiatives & campaigns for various businesses. You must have a proven passion for living a vibrant social media life. Businesses for which the social media growth to be driven include NFT, Blockchain businesses, software development companies, and other industries located across the globe. In this role, you re expected to create innovative strategies and end-to-end execute them to achieve growth on multiple platforms like Facebook, Twitter, YouTube, Instagram, TikTok, LinkedIn, Discord etc. The goal is to gradually achieve superior customer engagement and intimacy, website traffic, and revenue by strategically exploiting all aspects of social media marketing. Key Responsibilities as a Social Media Executive Develop, implement and manage our social media growth strategies Daily posting on all social media platforms with long or short content Active engagements with the users with informative, engaging, and creative content Think and execute funny meme Closely work with art & creative design team for various art-work Research various ideas, competitor studies, top social handle analysis, to create unique execution strategies Monitor and report key growth matrices using analytical tools such as Google Analytics, Hootsuite Pro, and Facebook Insights to monitor and evaluate the company s social media presence and performance. Plan at least 2-3 weeks in advance and create a pipeline for various posts Listening to target audiences from across the social media and collaborating with Marketing, Sales, and Product Development teams Monitor SEO and user engagement and suggest content optimization scope Define the most important social media KPIs, preparing monthly reports on social media marketing efforts. Staying up to date on best practices and emerging trends in social media. Performing other duties when needed. Requirements for a Social Media Specialist Candidate 2-4 years of social media experience in a social media role, with experience in planning and managing content in a corporate, or agency setting. Excellent consulting, writing, editing (photo/video/text), presentation, and communication skills Thorough understanding of various social media algorithm Available to manage audiences located in different parts of the world in different timezones Experience with doing audience and buyer persona research Good understanding of social media KPIs Familiarity with the software industry, web design, and publishing Graduate degree in the marketing or relevant field Soft Skills Proficiency in English Efficient taskmaster Self-reliant and quick learner Critical thinker and problem-solving skills Team player Multi-tasking and time-management skills, with the ability to prioritize tasks. You have a very high chance of grabbing this position: Added advantage if exposure on social media paid marketing Understanding of Web 3.0, Metaverse, etc. Managing community of web 3.0 audience Having significant social media followers on personal handles with value-added content Multiple viral contents on various social media handles. Qualification : Graduate degree in the marketing or relevant field

About Company: Casepoint is the trusted data discovery platform for large corporations and government agencies. Our mission is to transform data into actionable intelligence and responsive insights. Leveraging the power of AI and advanced analytics, our end-to-end eDiscovery platform empowers teams to seamlessly collect, preserve, and discover vast amounts of data from diverse sources. Number of positions currently vacant: 05 Job Description: The Technical Support Analyst is responsible for performing standard e-discovery data operations within the Casepoint platform, including data processing, ingestion, overlay, conversion, archive, deletion, and data export. You will be responsible for ensuring that data is handled according to customer specifications and eDiscovery standards while assisting in various technical tasks and reporting. Key job responsibilities: Assist in various eDiscovery workflows within the Casepoint platform, including data processing, data ingestion, overlay, data conversion, archive, deletion, and data export. Responsible for active monitoring of incoming product support requests. Ensure all information is recorded properly and managed as per defined standards. Perform ad-hoc data queries for reporting, and data analysis needs for internal and external teams. Responsible for adhering to standard quality control procedures on technical requests while finalizing all customer deliverables. Make sure to accomplish assigned work within a defined SLA/OLA matrix and shared priority. Create meaningful and understandable reports and charts to share data analysis results or conclusions with other team members or stakeholders. Periodically generate various reports for the Ticket Management system. Periodically monitor Casepoint platforms and generate agent, application, and processing Error log reports. Keep all stakeholders informed on request progress, time frame adjustments, data issues, escalated technical concerns, and any other pertinent information. Assist senior analysts in all aspects of data operations and technical support, and also learn from them. Update their skills and knowledge about the eDiscovery domain, litigation processes, and EDRM workflow. Get hands-on experience with Casepoint eDiscovery tools and technologies used for data analysis and review. Update their skills and knowledge about data management and analysis applications such as SQL, MS Access, and VBA. Gain knowledge of general reporting applications like Excel, Google Sheets, etc., which could be used to prepare data analysis or other ad-hoc requests. Ensure data security by maintaining the confidentiality and integrity of sensitive data and implementing appropriate security measures. Adhere to the procedures of the organization. Other duties as assigned. Candidate Requirements: Computer science or information technology-related degree with a focus on database administration or data analysis (or equivalent experience) Minimum 1-1.5 years of experience in the eDiscovery field Demonstrated ability to diagnose and resolve complex problems Oral and written communication skills that provide a strong and confident leadership presence Excellent communication and customer service skills Excellent client relationship skills include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to meet client requirements consistently A solid understanding of database design and management, data processing activities, and legal document review requirements Positive, team-oriented attitude Strong attention to detail and ability to manage multiple high-priority tasks Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion Desire/initiative to learn more advanced technical and design concepts Foster a teamwork environment Improve cross-application/work center knowledge Ability to work flexible shifts Compensation & culture: Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment. Location: Surat, India Qualification : Computer science or information technology-related degree with a focus on database administration or data analysis (or equivalent experience)

Job Title: Relationship Manager PDM (Domestic Business) Location: Surat Department: Sales & Distribution Industry: Asset Management Company (AMC) Experience Required: 2 to 5 Years Qualification: Graduate / Master's Degree (NISM Certification Mandatory) Role Overview: The Relationship Manager PDM (Domestic Business) will be responsible for driving business growth through the IFA (Independent Financial Advisor) channel. This role involves relationship management, channel development, business planning, and execution of marketing strategies to increase market share and brand presence of the AMC in the assigned territory. Key Responsibilities: Business Development & Channel Growth Develop and implement marketing and distribution plans to expand business through the IFA channel. Strategize and execute initiatives to increase the AMC s market share across assigned geographies. Promote and distribute the full suite of investment products to IFAs, ensuring alignment with client needs. Sales Planning & Execution Design and execute short- and long-term sales plans for consistent lead generation and business conversion. Maintain a strong sales pipeline by regular follow-ups with potential leads across multiple product categories. Drive revenue growth and ensure profitability of the AMC from the IFA segment. Client Engagement & Servicing Build and nurture long-term relationships with IFAs and key partners. Oversee client reporting and ensure timely communication of performance metrics, updates, and product enhancements. Conduct regular meetings, presentations, and performance reviews with partners. Training & Awareness Initiatives Conduct product trainings and development programs for IFAs. Organize and lead Investor Awareness Programs (IAPs) to educate clients and investors on mutual fund investments. Promote a strong brand presence through on-ground engagement and education. Key Skills & Competencies: Mandatory Skills Excellent communication skills verbal and written Strong account management and channel relationship skills Presentation and negotiation skills Goal-oriented with a focus on achieving sales targets Analytical and problem-solving abilities Desirable Skills NISM Certification (Mandatory) Knowledge of mutual fund industry, IFA networks, and financial products Qualifications: Graduate in any discipline (Master s degree preferred) NISM Certified as per regulatory norms Experience: Minimum: 2 Years Maximum: 5 Years Relevant experience in AMC/Mutual Fund sales or financial services distribution preferred Job Summary: The Relationship Manager PDM will play a crucial role in expanding AMC s presence in the IFA channel by building strong advisor networks, delivering tailored investment solutions, and ensuring consistent business conversion. This role is suited for a dynamic, target-driven individual with excellent communication and relationship-building skills in the financial services space. Qualification : Graduate / Master's Degree (NISM Certification Mandatory)

Sales Executive Location: Surat Job Summary We are looking for a competitive and trustworthy sales executive to help us build up our business activity. Responsibilities and Duties Generate leads. Sell software products of the company. Follow up with customers for closures. Implement new ideas to increase sales. Report to respective leaders on a daily basis. Requirements Male candidates with a presentable personality. Good communication skills. Knowledge of accounts. Must have a bike and a valid driving license. IT knowledge is a must. Work Experience 0 to 3 years Employment Type Full-time

Business Analyst B2G Location: Surat Employment Type: Full-time Openings: 1 Experience: 1+ Year Responsibilities Engage with government portals to understand their needs, objectives, and constraints. Contact government authorities to gather requirements. Create detailed technical documentation, including business cases and process flows. Act as a liaison between government agencies and internal technical teams. Collaborate with project managers, developers, and QA teams to ensure successful project delivery. Support project planning, including timelines, budgets, and resource allocation. Participate in user acceptance testing (UAT) and ensure deliverables meet stakeholder expectations. Required Skills and Qualifications Bachelor s degree in Computer Science, Information Technology, Business Administration, or related field. Certifications like CBAP, CCBA, or PMP are a plus. 1+ year as a Business Analyst, preferably in the IT domain. Experience working with government clients or projects is highly desirable. Strong analytical and problem-solving skills. Proficiency in tools like MS Office, project management software. Excellent communication and interpersonal skills. Shift Timings Morning Shift Qualification : Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.

Business Development Executive Experience: 0 to 6 Months Position: 2 Education: Any Graduate Required Skills : Build a good working relationship with Clients. Understand the core values of the company and its goals. Calling on leads provided by the company. Present the product favorably and in a structured professional manner over the call. Maintain and Develop relationships with channel partners in person and via telephone calls and e-mails. Follow up with potential customers to prospect for new business. Advice on forthcoming product developments. Develop Square Yards as a brand by ensuring Service standards are in line with company policies. Calling/Meeting clients for doing need analysis. E-Showing properties to potential buyers. Facilitate negotiation between buyer & seller. Closing sale and submitting all relevant documents to the seller. Qualification : Any Graduate

About Casepoint Welcome to Casepoint where innovation meets security in eDiscovery solutions! We re a cloud-based platform trusted by top law firms and multinational corporations to handle their most critical matters. For nearly a decade, we've been on a rapid growth trajectory, and now we're expanding our global team. At Casepoint, we celebrate a work-hard, play-hard culture, where teamwork, open communication, and kindness are at the heart of everything we do. Exciting News: We have 4 open positions and are looking for dynamic individuals to join our growing team! Position Overview What You'll Do As a Business Development Executive, your role will be both challenging and rewarding. Here s what you ll be up to: Sales & Market Research: Dive deep into understanding market trends and uncovering new opportunities. Competitor Analysis: Keep an eye on the competition to make sure we re always ahead of the curve. Social Media Research: Leverage platforms to gather insights that drive strategy. Business Development Activities: Actively pursue and cultivate potential clients to help Casepoint grow. Opportunity Tracking: Monitor leads, track conversions, and help boost revenue generation. Account Management: Build and nurture strong relationships with clients to ensure their needs are met. Other Duties: Be ready to jump in and help wherever your expertise is needed! To thrive in this role, you'll need to bring the following to the table: 1-3 years of experience in Business Development, Sales & Market Research, and Account Management. A Bachelor s or Master s degree in Business Administration, Marketing, or a related field. A proven track record in business development or sales. Strong analytical skills you can interpret data and trends like a pro. Communication and interpersonal skills that help you connect with clients and your team. A strategic mindset to help us capitalize on market opportunities. A passion for working in a dynamic environment and the ability to meet tight deadlines. At Casepoint, it s not just about the work it s about the people. Here s how we support our team: Fantastic Company Culture: We re all about collaboration, open communication, and recognizing talent. Competitive Compensation: We value our team and reward them with competitive salaries. Career Empowerment: We ll help you grow and develop your career with new opportunities. A Fun Work Environment: Team activities, celebrations, and a balance between hard work and play make Casepoint a great place to work. Location This position is based in Surat, India an exciting place to live, work, and grow! Apply today! Qualification : Bachelor/Master's degree in Business Administration, Marketing, or a related field.

About Casepoint Casepoint is a leader in eDiscovery solutions, providing powerful, secure, cloud-based capabilities. Trusted by top law firms and multinational corporations for their most critical cases, we ve been on an upward growth trajectory for nearly a decade. As we expand globally, we continue to foster a culture of team collaboration, open communication, and a work hard, play hard attitude. Current Openings: 2 positions available! Job Overview We re looking for a self-motivated Business Analyst with experience in Agile methodology to join our growing product team. In this role, you ll serve as the bridge between stakeholders and our product team, translating functional requirements into technical specifications. This is an exciting opportunity for someone who thrives in a collaborative environment and is passionate about driving solutions from concept to execution. Key Responsibilities As a Business Analyst, you will: Analyze Business Systems: Review, evaluate, and understand the needs of the business and users. Create & Validate Functional Documents: Develop workflow charts, diagrams, functional specifications, output requirements, and formats. Define Scope & Objectives: Ensure that business strategies align with the system requirements and deliverables. Facilitate Design Sessions: Work with the implementation team to define and refine solutions. Deliver System Design Elements: Provide key deliverables such as data migration rules, business rules, wireframes, and more. Understand Stakeholder Needs: Collaborate with multiple stakeholders to ensure all requirements are met. Negotiate Requirements: Act as the facilitator for negotiating and aligning requirements among various stakeholders. Analyze Business Processes: Identify current and future state business processes, helping stakeholders envision the future. Document Specifications: Create critical documents, including Business Requirement Documents (BRD), Functional Specifications (FSD), Software Requirement Specifications (SRS), and Use Case specifications. Required Skills & Experience To be successful in this role, you should have: 2 to 4 years of experience in business analysis. Strong business and functional understanding of systems and processes. Excellent problem-solving and solution definition skills. Fluency in both oral and written communication. Experience in business case development and stakeholder management. Familiarity with modeling techniques and methods. Proven negotiation skills to manage conflicting requirements effectively. At Casepoint, we believe in the power of a great culture. By fostering a nurturing environment, we ensure that our team members feel valued and empowered to grow. We reward talent with competitive compensation and provide opportunities for career development and advancement. Location This position is based in Surat, India. If you are passionate about business analysis, problem-solving, and creating impactful solutions in a fast-paced, collaborative environment, we d love to hear from you! Apply now and become a part of the Casepoint team!

Job Description: We are seeking a dedicated and proactive Client Relationship Manager to join our team. In this role, you will be responsible for managing and enhancing client relationships, driving revenue growth, and acting as a liaison between clients and our internal teams. The ideal candidate will be customer-focused, detail-oriented, and capable of managing multiple client interactions effectively. Key Responsibilities: 1. Client Engagement: Conduct daily offline and online meetings with clients to maintain strong relationships and enhance client experience. Serve as the primary point of contact for clients through calls, emails, and SMS, ensuring timely and effective communication. 2. Client Relationship Management: Lead follow-ups on conversations, send quotations, and maintain records in CRM software for seamless client management. Act as a bridge between the internal team and clients, ensuring smooth communication across multiple departments. 3. Lead Generation and Follow-up: Actively follow up on daily leads and identify growth opportunities within the existing client portfolio to drive revenue. 4. Industry Research and Trend Analysis: Research industry trends and competitor activities to apply best practices and enhance the client portfolio. Stay updated on market changes and identify opportunities for improvement or innovation in client offerings. 5. Client Presentations and Reports: Prepare client presentations, reports, and other materials as needed. Conduct in-person client meetings to provide updates and address client needs. 6. Target Achievement: Work towards meeting targets and KPIs related to client acquisition, retention, and revenue generation. Qualifications: Experience: Prior experience in client relationship management, sales, or account management is preferred. Strong ability to engage clients and drive sales growth. Skills: Excellent communication skills (verbal and written). Proficiency in using CRM software for managing client interactions. Strong organizational skills with the ability to manage multiple client relationships effectively. Ability to work independently and as part of a team. Results-driven with a focus on achieving targets. What We Offer: Competitive salary and commission structure. Opportunities for career growth and advancement. A collaborative, dynamic, and supportive team environment.

Job Description: We are looking for a creative and motivated Social Media Executive to join our marketing team. The ideal candidate will be responsible for creating, optimizing, and managing content across various social media platforms to increase engagement and brand awareness. The role involves posting content, monitoring user interactions, and reporting on performance metrics to drive successful social media strategies. Key Responsibilities: 1. Content Creation and Optimization: Create engaging and creative posts for various social media platforms, ensuring content aligns with the company s brand and voice. Optimize posts for maximum engagement and reach based on platform-specific algorithms and best practices. 2. Post Scheduling: Schedule posts at optimal times to reach target audiences using social media management tools. Ensure content is posted consistently and on time across all social media channels. 3. Engagement Monitoring: Monitor and track user engagement, including likes, shares, comments, and direct messages (DMs). Respond to followers comments and messages in a timely and engaging manner, fostering positive relationships. 4. Analytics and Reporting: Create and analyze reports on social media performance metrics, such as engagement rates, reach, and follower growth. Provide insights and recommendations to improve the effectiveness of social media campaigns. 5. Ads Management: Manage paid advertising campaigns on platforms like Facebook, Instagram, LinkedIn, and Twitter. Track ad performance and optimize campaigns to ensure cost-effective results. Requirements: Education: Bachelor s degree in Marketing, Communications, or a related field (preferred). Experience: Proven experience as a Social Media Executive or in a similar role. Skills: Proficiency in using social media platforms (Facebook, Instagram, LinkedIn, Twitter, etc.). Strong understanding of social media trends, analytics, and advertising. Familiarity with social media management and analytics tools (e.g., Hootsuite, Buffer, Google Analytics). Strong writing and communication skills. Creative mindset with an ability to generate engaging content. Attributes: Excellent time management and organizational skills. Ability to work independently and as part of a team. Strong problem-solving and analytical abilities. What We Offer: Competitive salary and benefits. Opportunities for skill development and career advancement. A collaborative and creative work environment. If you are passionate about social media and have a knack for creating engaging content, we encourage you to apply for this exciting opportunity. Qualification : Any Graduate