Customer Journey Jobs in Bengaluru

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Job Title: Product Manager - Midas Location: Bangalore Department: Product Management Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the cryptocurrency markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges. Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, liquidity, and infrastructure found in conventional financial markets. As a comprehensive solution for digital asset strategies, FalconX enables seamless navigation through the evolving cryptocurrency landscape. The Role We are seeking a Technical Product Manager to focus on the technical and tactical aspects of our electronic trading platform, **Midas**. In this role, you will work closely with internal teams to build and maintain scalable, robust, and high-performance solutions for institutional customers. You will be responsible for managing the infrastructure, app layer, liquidity layer, and client-facing initiatives, ensuring the platform is optimized for reliability, speed, and scale. Key Responsibilities 1. Infrastructure Layer Management: Drive quarterly investments in **latency and reliability improvements** to enhance the core infrastructure of the platform. Ensure improvements in latency lead to measurable throughput gains, reduced slippage, and higher fill rates. Oversee technical enhancements and upgrades to maintain and scale the platform's infrastructure. 2. Application Layer Enhancements: Develop and enhance new order types and algorithms (e.g., Stop Loss, Partial Fills, Icebergs) to meet evolving market needs. Manage tech debt cleanup, including consolidating and updating configurations. Oversee **FIX infrastructure updates** to support new order types, scalability, and more dynamic spreading logic. Improve **API performance**, focusing on reducing outdated and slow API calls to match current scale. 3. Liquidity Layer: Transition away from primitive hedging models by increasing the sophistication of liquidity management. Develop APIs for liquidity providers (LPs) to enhance platform functionality and liquidity management. Build tools to track and report liquidity status and identify potential gaps in liquidity. 4. Client-Facing Initiatives: Collaborate with cross-functional teams to translate client needs into technical features and product requirements as the platform expands into new markets. Work closely with Sales and Revenue teams to ensure alignment of product development with client demands and technical capabilities. Support client onboarding and provide technical insights into the trading system to ensure a seamless user experience. 5. Day-to-Day Operations: Oversee proactive issue identification and resolution during Asia hours, ensuring system uptime and reliability. Track and report trading data and success metrics for product releases, ensuring timely and accurate performance metrics. Support revenue teams in technical conversations and assist in explaining technical challenges and solutions to clients and stakeholders. 6. Product Lifecycle Management: Own the product lifecycle from concept to execution, driving the Objectives and Key Results (OKRs) for Midas and other product initiatives. Write detailed Product Requirements Documents (PRDs) for technical improvements at the infrastructure and application layers. Create testing frameworks and test cases for product releases, ensuring high-quality standards are maintained. 7. Cross-Functional Collaboration: Collaborate with Engineering, Partnerships, Operations, and Compliance teams to capture all technical requirements for successful product launches. Ensure product features are delivered on time and meet the needs of internal stakeholders and customers. Qualifications Experience: 4-7 years of proven experience in technical product management with a focus on API development and management. Minimum 2 years of experience in brokerage, market-making, or institutional trading. Experience working with foreign exchange products or payment solutions is a must. Prior experience in digital assets or cryptocurrency markets is a bonus. Skills: Strong technical background with experience in managing complex trading systems and market infrastructure. Proficient in **API design and development**, with hands-on experience working with low-latency, high-performance systems. Ability to define and prioritize product requirements in collaboration with cross-functional teams. Excellent problem-solving skills, with the ability to navigate technical challenges in a fast-paced, evolving market. Strong knowledge of market-making and liquidity management in institutional environments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Innovative Environment: Work at the intersection of traditional finance and cutting-edge blockchain technology in a fast-paced, high-growth environment. Market Leadership: Play a crucial role in shaping the future of digital asset trading for institutional clients, helping to address key industry challenges. Collaborative Culture: Join a team of highly talented operators, engineers, and product managers working towards a unified mission of revolutionizing the crypto market. Career Growth: Gain exposure to a rapidly expanding industry and access to opportunities for learning and development. If you're passionate about digital assets, excited by technical challenges, and ready to have a direct impact on the future of institutional trading, we want to hear from you! Join us at FalconX to shape the future of the crypto market. Qualification : Bachelors or Ma...

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Position: Product Manager Location: Bengaluru Department: Technology About the Role: As a Product Manager at Draup, you will play a critical role in driving the success of our platform from ideation and development to launch and continuous improvement. This role requires a unique blend of strategic thinking, technical understanding, and strong communication skills to align cross-functional teams and deliver value to our users. You will be responsible for building a customer-centric roadmap (6 18 months), defining clear product requirements, and ensuring successful execution of new features and enhancements. What You Will Do: Define and execute a product strategy that aligns with Draup s business goals and evolving market trends. Conduct thorough market and user research to uncover customer needs, industry movements, and competitive insights to inform product decisions. Collaborate with cross-functional teams (Engineering, Product Marketing, Customer Success) to turn user problems into well-defined product priorities and detailed specifications. Work closely with engineering teams to ensure timely and high-quality delivery of product features, managing sprints and development cycles. Champion a user-first approach, advocating for intuitive, high-quality design and superior user experiences. Lead testing and quality assurance processes to maintain product reliability and performance standards. Drive product launches, including the creation of marketing and sales enablement materials. Prioritize feature backlogs to maximize business and user value, while actively collecting and acting on feedback to iterate and improve. Who You Are: 2+ years of experience in a product management or related role. Bachelor s degree in Business, Engineering, Computer Science, or a related field; MBA or advanced degree is a plus. Proven success in launching new web products or significantly improving existing ones, with measurable impact on key metrics. Solid grasp of Agile product management practices, including user story writing, sprint planning, and roadmap development. Excellent collaboration skills; experience working in cross-functional teams. Strong customer focus putting user needs at the heart of every decision. Data-driven decision-maker with the ability to use analytics to inform product direction. Strong written and verbal communication skills. Bonus: Working knowledge of technologies like Python or React. What We Expect: Highly self-motivated and proactive; capable of working independently with minimal direction. Ownership mindset take full responsibility for feature development from concept to delivery. Able to thrive in a fast-paced, deadline-driven environment. Strong organizational skills able to prioritize effectively, manage multiple tasks, and meet tight deadlines. Comfortable leading discussions, building consensus, and driving outcomes across design, engineering, and leadership teams. Qualification : Bachelors degree in Business, Engineering, Computer Science, or a related field; MBA or advanced degree is a plus

Job Title: Lead Business Analyst / Product Owner Location: Bangalore, India Experience: 8 12 Years Employment Type: Full-Time Role Overview: We are seeking a dynamic and experienced Lead Business Analyst / Product Owner to lead the strategic planning and delivery of high-value products in the payments domain. The ideal candidate will bridge business objectives with technical execution, ensuring seamless communication between stakeholders, development teams, and end-users. This role is critical in shaping product vision, driving agile practices, and delivering meaningful solutions aligned with business goals. Domain Expertise: Candidates must have hands-on experience in payments-related projects or the financial services domain. Key Responsibilities: Requirement Gathering & Analysis: Engage with stakeholders to gather and analyze business needs and translate them into clear and actionable requirements. Prepare functional and non-functional specifications, user stories, process maps, and wireframes. Ensure alignment between business expectations and technical deliverables. Product Ownership & Backlog Management: Own and manage the product backlog with a focus on continuous grooming and prioritization. Develop, articulate, and communicate the product vision, strategy, and roadmap. Define user stories, acceptance criteria, and epics that drive value and deliver outcomes. Stakeholder Collaboration: Act as a key liaison between business stakeholders and technical teams, ensuring shared understanding of product goals. Conduct and facilitate sprint planning, reviews, and retrospectives in collaboration with cross-functional teams. Ensure seamless coordination among developers, testers, UX designers, and business teams. Testing & Validation: Lead User Acceptance Testing (UAT) and validate that product features meet stakeholder requirements. Track feedback from end users and incorporate into the backlog for iterative improvements. Ensure that solutions are aligned with business objectives and customer needs. Market Research & Strategy: Analyze market trends, competitor offerings, and customer feedback to drive data-informed product decisions. Define and monitor key performance indicators (KPIs) and product success metrics. Support product launch planning and go-to-market strategies. Required Skills & Qualifications: Experience: 8 12 years in business analysis, product ownership, or related roles. Education: Bachelor's or Master s degree in Business, Computer Science, or a related discipline. Technical Skills: Strong experience working in Agile environments (Scrum/Kanban). Proficiency in tools such as JIRA, Confluence, Figma, or Trello. Good understanding of APIs, databases, and system integrations (preferred). Soft Skills: Excellent communication, stakeholder engagement, critical thinking, and problem-solving capabilities. Preferred Qualifications: Relevant certifications such as CBAP, CSPO, or PMI-PBA. Experience with UX/UI principles and wireframing tools. Working knowledge of SQL for data analysis is a plus. Qualification : Bachelor's or Masters degree in Business, Computer Science, or a related discipline.

Job Title: UX Designer Location: Bangalore North, Karnataka, India Industry: Entertainment / Mobile Gaming Job Type: Full-Time Experience: 3 5 Years About the Company: We are one of India s fastest-growing mobile gaming companies, creating globally engaging casual games since 2014. In partnership with Modern Times Group (MTG), we ve scaled a portfolio of chart-topping titles including Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Our goal is to craft simple yet impactful gaming experiences for millions of players around the world, powered by a cutting-edge tech and analytics infrastructure. Position Summary: As a UX Designer, you will serve as the player s advocate, shaping intuitive and engaging user experiences that impact a global audience. You ll work closely with game designers, product managers, and artists to conceptualize, wireframe, and prototype user flows that elevate the gameplay experience across our portfolio of mobile games. Key Responsibilities: Create wireframes, mockups, and interactive prototypes that improve usability and engagement. Collaborate with cross-functional teams (game design, product, art) to shape user-centered designs. Conduct user research, observations, and gameplay deconstructions to inform UX decisions. Translate abstract gameplay concepts into intuitive player interactions and screen flows. Advocate for accessibility and inclusive design for diverse player demographics. Required Skills & Qualifications: 2+ years of experience in UX Design or related roles. Strong portfolio showcasing design thinking, user-centric design, and wireframes/prototypes. Solid grasp of design fundamentals, usability principles, and interaction design. Basic understanding and enthusiasm for games (mobile, PC, console, or board). Proficient in Figma or equivalent design/prototyping tools. Excellent communication and collaboration skills. Ability to present and justify UX decisions based on player needs and design principles. Nice-to-Have (Bonus) Skills: Passion for gaming and deep empathy for player behavior and psychology. Experience or awareness of accessible design principles and tools. Visual/UI design capabilities to better collaborate with artists. Data literacy ability to interpret usage metrics to refine UX decisions. Basic understanding of math/statistics for analyzing and interpreting player data. Opportunity to influence games played by millions globally. Work in a creative, collaborative, and fast-paced gaming environment. Be part of a passionate team committed to fun, innovation, and player satisfaction. Competitive compensation and growth opportunities in a thriving industry.

Job Title: Senior Product Manager Location: Bangalore North, Karnataka, India Job Type: Full-Time Industry: Mobile Gaming / Entertainment About Us We are one of India s fastest-growing and most exciting mobile gaming companies. Founded in 2014, in partnership with Modern Times Group (MTG), our vision is to create simple, impactful casual game experiences at a massive scale. We have built a global network of chart-topping games supported by powerful tech and analytics infrastructure. Our product portfolio includes evergreen hits like Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary PlaySimple Games is seeking an experienced Senior Product Manager to own and drive the entire product lifecycle for our games. This is a hands-on leadership role involving end-to-end ownership of the product roadmap, strategic planning, and cross-functional collaboration to ensure the continued success of our products. Key Responsibilities Full Product Lifecycle Management: Lead product vision, competitive analysis, requirements gathering, feature prioritization, roadmap planning, and partner alignment. Strategy & Collaboration: Develop and drive product strategy and specifications, working closely with game teams to meet product goals. Performance Metrics: Define KPIs and measure product success using qualitative insights and quantitative data to inform decisions. Customer Needs & Feedback: Deeply understand player needs and create continuous feedback loops with product and engineering teams for iterative improvement. Integration Recommendations: Collaborate with product and engineering leads to recommend optimal integration solutions tailored to game teams. Team Development: Train, mentor, and manage a team of Product Managers and Business Analysts, supporting their growth and development. Product Evangelism: Advocate for product value internally and externally, articulating how our products solve user challenges. Competitive Analysis: Analyze competitors and market trends to generate actionable insights that shape the product roadmap. Cross-Team Collaboration: Work closely with product, engineering, and design teams within Central Technology to drive innovation and foster a positive work culture. Requirements Experience: 6-8 years in product management, preferably with digital products, games, or mobile apps. Consumer Product Expertise: Background in web/mobile consumer products, user acquisition, and growth strategies is highly preferred. Product Management Skills: Proven ability to build successful products that meet customer needs and business objectives. Strategic Judgment: Strong decision-making skills with the ability to develop clear, measurable objectives aligned to business goals. Data-Driven: Experience applying lean, data-driven principles; familiarity with data analytics and SQL is a plus. Project Management: Exceptional organizational skills with experience presenting to executive leadership. Technical Proficiency: Skilled in creating wireframes, product specs, and documentation. Communication: Excellent written and verbal communication skills with high attention to detail. Self-Starter & Team Player: Proactive, driven, and collaborative with a passion for product excellence.

Job Title: Audience Platform Lead Insights & Analysis Location: Bangalore Employment Type: Full-Time About the Role We re seeking a strategic and technically skilled Audience Platform Lead to join our Insights & Analysis team. This role will focus on leveraging platforms like Adobe Analytics, Google Analytics, WebTrends, and various Customer Data Platforms (CDPs) to enable data-driven marketing and customer insights. As a subject matter expert in tag management, audience creation, and marketing technology integration, you will play a key role in shaping and implementing audience strategies across platforms. Key Responsibilities Lead the design, development, and implementation of solutions on Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP), Tealium, Segment, Lytics, ActionIQ, or C360. Drive data ingestion workflows via batch and real-time modes using ETL tools, APIs, and JavaScript. Build data models and define audience segments and customer journeys based on business requirements and architecture. Collaborate with internal teams and stakeholders to translate BRDs into actionable CDP use cases for marketing activation. Enable data extraction and outbound flows to reporting tools, other Adobe products, and third-party systems. Define and apply business rules and data transformations aligned with privacy and compliance standards. Guide and mentor other team members on platform capabilities, integration best practices, and scalable solutions. Ensure alignment with data privacy laws such as GDPR, CCPA, and others. Required Qualifications Proven experience in leading CDP-related development projects. Strong scripting experience with Python, Java, or Node.js. Hands-on experience with REST APIs, Open APIs, and tools like cURL. Proficiency in data analysis, data modeling, and data mapping. Experience working with unstructured data using formats such as JSON and Parquet. Preferred Qualifications: Familiarity with data privacy regulations including GDPR and CCPA. Experience in client-facing roles or stakeholder engagement. Working knowledge of reporting technologies and visualization tools. Experience with Big Data ETLs and cloud-based data platforms. Background in customer journey orchestration, audience activation, and segment development. Exposure to MLOps, data governance, or MarTech strategy is a plus. Work at the intersection of data, marketing, and technology. Lead cutting-edge customer data platform initiatives. Be part of a collaborative, innovative, and growth-driven environment. Make a measurable impact on customer engagement and digital transformation.

Product Manager Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a leader in IP services known for its focus on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. We pioneered tech-enabled IP solutions ahead of industry trends and now serve over 600 clients worldwide. With 725+ employees passionate about IP and technology, MaxVal is dedicated to innovation and delivering customer and employee success. Job Overview The Product Manager will own the planning and execution of product development throughout the entire lifecycle. You will gather and prioritize customer and product requirements, define a clear product vision, and collaborate closely with engineering, sales, marketing, and support teams. Your work will ensure that product initiatives align with MaxVal s strategic goals and meet market demands effectively. Key Responsibilities Align Product and Organizational Goals: Ensure that product objectives support MaxVal s broader business strategy. Roadmap Development: Create and manage both short-term (6 months) and long-term (6+ months) product roadmaps. Market Opportunity Analysis: Analyze customer feedback to identify market trends and new opportunities. Product Releases: Manage release cycles according to Agile methodologies, ensuring smooth execution and adherence to timelines. Acceptance Criteria & QA: Define clear acceptance criteria and oversee quality assurance to maintain product excellence. Product Collateral Development: Prepare internal documentation, client-facing materials, and maintain sandbox environments for testing and demos. Cross-Functional Collaboration: Facilitate communication between Implementation, Pre-Sales, and Sales teams to ensure product alignment. Maintain a prioritized calendar for product requirements and customer feedback. Leadership: Lead Customer Advisory Boards and User Forums to build strong customer relationships and gather insights for continuous improvement. Skills and Abilities Required Deep knowledge of the Intellectual Property domain. Exceptional communication and interpersonal skills. Strong attention to detail and excellent organizational abilities.

Product Manager Location: Bengaluru, Karnataka, India Department: Product Engineering Experience: 5 8 Years Employment Type: Full-Time About the Role We re looking for a Product Manager who thrives on building enterprise-grade products from the ground up. In this role, you ll own the P&L for custom-built, high-impact self-service apps developed for Fortune 500 clients ranging from performance monitoring to advanced analytics. These products already show 3x 5x ROI within the first year, and you ll be central to scaling that success. You will lead cross-functional squads of engineers, data scientists, designers, and BAs through the 0-to-1 journey across more than 30+ products in development. This is your chance to work on deeply technical solutions while driving product vision, delivery, and value realization. What You ll Do Product Development & Delivery Own and drive the entire product lifecycle from discovery to go-to-market and continuous iteration. Collaborate with engineering and design teams to translate requirements into feature-rich, scalable applications. Manage timelines, scope, and quality to ensure timely and high-quality product delivery using Agile/Scrum methodologies. Strategic Product Ownership Collaborate closely with clients to co-create tailored solutions that address specific business challenges. Define product goals, success metrics, and prioritization frameworks that align with business outcomes. Participate in core platform strategy meetings to influence the architecture powering all client-facing products. Technical Collaboration Partner with technical architects to design system architecture that is scalable and cloud-optimized. Oversee DevOps and CI/CD pipelines, promoting seamless development-to-deployment workflows. Ensure efficient data pipeline development, warehousing, and transformation aligned with product needs. Quality, Testing, and Rollout Define and manage test strategy including unit testing, automation suites, and QA gates. Own production rollouts and ensure smooth post-launch monitoring and feedback loops. Key Requirements Technical Skills 5 8 years of experience in product management, particularly for custom or data-driven applications. Hands-on experience working with UI/UX teams, and comfort with technologies such as React, Python, APIs, HTML/CSS. Understanding of cloud environments (AWS, Azure, GCP) and cost-optimized architectures. Familiarity with ETL processes, data lakes/warehouses, and modern product analytics frameworks. Non-Technical Skills Exceptional problem-solving, communication, and stakeholder management skills. Ability to juggle multiple priorities in a fast-paced environment while keeping teams aligned and motivated. Experience working with project management tools such as JIRA, Confluence, or similar platforms. Preferred Qualifications Proven experience managing multiple cross-functional product teams. Demonstrated ability to build from scratch ideate, prototype, iterate, and launch. Exposure to product-led growth strategies or enterprise SaaS models. Work on cutting-edge enterprise solutions used by Fortune 500 companies. Be part of a fast-paced, high-ownership environment where your contributions directly impact business outcomes. Collaborate with top-tier tech, data, and design teams to build transformative tools. Shape the future of self-service analytics and intelligent apps.

Job Title: Digital Marketing Specialist Location: Bangalore Experience: 2-4 Years Qualification: Any Graduate Number of Openings: 2 Joining: Immediately Type: Full-Time Job Summary: We are hiring a Digital Marketing Specialist to join our team. The ideal candidate will be responsible for creating a brand presence for the company through both online and offline marketing strategies. You will be the key player in developing and implementing unique strategies to enhance our digital footprint and engage with our target audience creatively. Roles & Responsibilities: Social Media Management: Maintain and manage a social media calendar to ensure consistent and timely posting. Engage in social media activities, including creating and executing content for all social platforms (Facebook, LinkedIn, Instagram, etc.). Content Creation: Write crisp, clean, and engaging social media copy to promote both new and existing content. Repurpose blog posts, infographics, whitepapers, and other assets into channel-specific microcontent. Collaborate with the design and video teams to produce high-quality creative graphics, GIFs, and videos that align with brand guidelines. Campaign Ideation and Execution: Ideate and execute moment marketing and topical campaigns based on trending topics and industry news. Partner with internal teams (PR, SEO, Content Marketing) to streamline efforts and deliver comprehensive campaigns. Social Media and Digital Trends Monitoring: Stay updated with current social and digital trends and conduct competitor analysis to identify opportunities. Keep track of engagement-driven comments and feedback across social channels, and escalate feedback to the ORM team when necessary. Reporting and Analytics: Maintain social media reports on a weekly/monthly basis, providing insights and updates to the management team. Measure campaign performance and adjust strategies accordingly. Skills & Requirements: Educational Qualification: Bachelor s degree in Business Administration or a related field; Master s degree preferred. Experience: Demonstrable 2+ years of experience in business social media management. Strong understanding of the social media landscape and how to leverage it for brand marketing. Creative Skills: Strong portfolio showcasing creative, advertising, social media, or brand marketing work. Passion for creating social-first content with a strategic mindset on execution. Technical Skills: Proficient in social media publishing tools (Hootsuite, Buffer, etc.). Experience with paid campaigns on Facebook, LinkedIn, and Twitter. B2B marketing and familiarity with video production are a plus. Communication Skills: Excellent written and verbal communication skills in English. Digital Marketing Knowledge: Deep understanding of digital marketing best practices, including content management, brand voice, and customer personas. Social Media Expertise: Experience running campaigns across mediums such as Facebook, LinkedIn, Twitter, Pinterest, and Instagram is a plus. Why Should You Apply?: Dynamic Work Environment: Collaborate with creative and marketing professionals in a fast-paced environment. Growth Opportunities: Opportunity to grow and develop digital marketing skills while contributing to the success of the brand. Innovation-Driven Culture: Work with a team that encourages creativity and innovation in digital marketing strategies. If you re passionate about social media marketing, creating innovative content, and have a proven track record in digital marketing, then apply now! We re excited to have you join our team and bring new ideas to the table. Qualification : Bachelors degree in Business Administration or a related field; Masters degree preferred.

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

Job Title: Group Design Manager, Head of Mid-Market Design India Company: Intuit Job Type: Full-Time Employment Type: Permanent Company Overview: Intuit is a global leader in financial technology, empowering individuals and communities to prosper. With over 100 million customers worldwide, using products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are committed to creating opportunities for prosperity. We continuously innovate to deliver world-class financial solutions. Job Overview: The Mid-Market team at Intuit is focused on ensuring customers can grow with us as their business expands. Our mission is to transform QuickBooks from a self-service accounting tool into a comprehensive, sales-led suite of tools for growing businesses. Delivering a sophisticated, customer-centric product is key to our success. As the Group Design Manager and Head of Mid-Market Design in India, you will lead a team that delivers foundational reporting capabilities across the Intuit ecosystem and a new Business Intelligence (BI) offering for our most valuable customers. You will be responsible for collaborating with teams across locations, ensuring seamless product delivery. This role requires a leader who can influence senior stakeholders, drive design excellence, and nurture a high-performing team in a collaborative environment. Responsibilities: Lead Initiatives: Drive initiatives of significant scope and responsibility in creative vision, strategy, and execution. Customer-Centric Thinking: Ensure a deep understanding of customer, business, and shareholder needs, balancing these in decision-making and collaboration. Cross-Functional Collaboration: Work closely with product management and development teams in the US and India, guiding strategic vision, aligning teams, and delivering high-quality products. Design Leadership: Champion the creation of outstanding, customer-driven designs throughout the product lifecycle, from vision and exploration to execution. Influence and Communication: Use your excellent written, verbal, and visual communication skills to influence senior leaders and communicate design direction, backed by customer insights and solid principles. Reporting and BI Vision: Take an active role in leading the BI and Reporting team, ensuring a customer-first approach in the development of product features and reporting tools for mid-market customers. Qualifications: Experience: 10 years of experience in Design, with at least 5 years in leadership positions. Proven ability to deliver high-quality design output through a team. Educational Background: Bachelor s or Master s degree in Design, Human-Computer Interaction (HCI), Human Factors, Design Strategy, or a related field. Leadership Skills: Experience managing and leading a team of 5-10 designers, or multiple teams. Ability to influence senior stakeholders and manage multiple priorities effectively. Design Expertise: Demonstrated experience in delivering product design deliverables, such as prototypes, documentation, design specs, and assets (web and mobile). Business Acumen: Strong understanding of business needs, with experience managing stakeholder expectations and aligning designs with strategic goals. Communication & Project Management: Excellent leadership, communication, project management, and organizational skills. What We Offer: Innovative and Impactful Work: Contribute to transformative products that drive success for small businesses globally. Career Growth: Opportunities for personal and professional development in a dynamic and collaborative environment. Inclusive Culture: At Intuit, diversity and inclusion are part of our core values. We foster a collaborative and supportive environment for all employees. Qualification : Bachelors or Masters degree in Design, HCI, Human Factors, Design Strategy, or equivalent relevant experience

Customer Success Manager About the Role: Customer Success Management Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team who helps our customers adopt data-driven marketing at scale. Responsibilities Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response) Analyze data trends and client performance Build and Manage the operations team Provide input for product management and engineering teams Requirements Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company. Experience in stakeholder and client management. Excellent communication, analytical and influencing skills. Ability to build and manage a team of associates Ability to work and succeed in a dynamic, quickly-changing environment. We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply. Experience Minimum of 10 years of relevant experience Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.

Company Overview Intuit is a global financial technology platform that drives prosperity for individuals and communities worldwide. Serving approximately 100 million customers through renowned products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are dedicated to creating innovative solutions that empower everyone to prosper. We are constantly evolving to ensure that we can make this vision a reality for people everywhere. Job Overview At Intuit, we are committed to creating the future of financial technology by empowering people through innovation. The Experience Design team plays a pivotal role in bringing this vision to life. Our designers are deeply involved at every stage of product development from gathering insights and brainstorming ideas to prototyping, experimentation, and launching polished, user-friendly designs. We are innovating with technologies like machine learning and conversational UI to make every interaction seamless and delightful. We are looking for a Senior Design Leader to join the Go To Market (GTM) Technology team. This team is responsible for delivering some of the most critical customer-facing experiences across Intuit s entire ecosystem, including tools for monetization and experimentation. As part of the GTM Tech team, you will lead the design of Monetization experiences that include both pre-purchase and post-purchase customer interactions, impacting the success of Intuit's products. You will be responsible for designing and implementing a Monetization design system and overseeing projects within the Intuit Enterprise Suite. Additionally, you will lead a small team of designers and collaborate with external agencies, ensuring high-quality and impactful design solutions. This is a highly strategic role that offers the opportunity to influence monetization design across Intuit s products and to work at the intersection of marketing technology, personalization, and AI-driven experimentation. Responsibilities Design Leadership & Strategy Lead the design of Monetization experiences, focusing on both pre-purchase and post-purchase customer interactions, as well as sales-driven actions. Develop and lead the Monetization design system and contribute to the design of the Intuit Enterprise Suite. Be a role model in applying user-centered design (UCD) methodologies and design principles to solve customer challenges. Own the inputs for design strategy, design processes, design systems, and information architecture. Cross-Functional Collaboration Lead cross-functional collaboration with product management, product development, and project management teams to ensure timely and high-quality delivery of design solutions. Serve as the voice of design, advocating for design vision and solutions to business, product, and technology stakeholders. Team Leadership & Mentorship Lead and mentor a team of 2-3 full-time designers, helping them grow their design craft and develop key hard and soft skills. Collaborate with third-party design agencies to ensure efficient design production and on-time delivery. Work at Scale & Innovation Lead and execute the design of complex, large-scale projects that involve high-level design systems and reusable component libraries. Drive innovation by applying cutting-edge interactive design, including Generative AI and personalization technologies. Qualifications Experience: 15-18 years of experience in interaction design, product design, service design, or related fields. At least 10 years of experience managing and leading UX/UI designers. Education: Bachelor s or Master s degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field. Alternatively, a Certified Usability Analyst certification is also acceptable. Skills & Expertise: Proven experience in applying user-centered design methodologies such as user-centered analysis, information architecture, task-flow design, and usability testing. Deep knowledge of design principles and the ability to apply them to create intuitive, user-friendly designs. Experience working with design systems and reusable component libraries. Additional Attributes: Highly organized, self-directed, and able to manage multiple, complex projects efficiently. Ability to build positive, collaborative relationships across teams and functions. Strong communicator and presenter with the ability to advocate for design vision and ideas effectively. Experience working with cross-functional teams and external agencies to ensure high-quality and timely delivery of designs. This role offers an exciting opportunity to lead design efforts that directly shape the future of monetization experiences and customer engagement across Intuit s ecosystem. You will work with cutting-edge technologies like Generative AI and personalization to create innovative and impactful solutions for millions of users around the world. If you're a visionary design leader passionate about creating customer-centric, innovative solutions at scale, we d love to hear from you. Join us and be part of a dynamic team that values creativity, collaboration, and leadership. Apply Now and help us shape the future of financial technology! Qualification : Bachelors or Masters degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field.

Company Overview At Intuit, we're empowering prosperity for people and communities worldwide. With products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we serve over 100 million customers globally. Our mission is simple: help everyone prosper financially. We never stop innovating, constantly finding new ways to support individuals and businesses on their financial journey. Job Title: Group Product Manager - GenAI for Marketing As part of Intuit's Go-To-Market Technology team, you ll be at the forefront of revolutionizing how we utilize Generative AI (GenAI) capabilities to transform marketing. As a Group Product Manager, you ll spearhead the development and execution of our product strategy, driving the integration of cutting-edge technologies to empower marketing teams across Intuit. This is your chance to be part of a dynamic, fast-paced environment and lead impactful innovation at scale. Responsibilities: Drive High-Performance Product Management Lead the product strategy and execution, setting ambitious goals and fostering a culture of excellence and results. Inspire your team and stakeholders with a clear vision, and regularly refine the product roadmap to accelerate use case maturity and deliver value. Collaborate Across Teams and Stakeholders Build a broad network within the organization, ensuring seamless communication and alignment across departments. Actively remove friction points, driving decision-making velocity and ensuring swift execution. Champion Innovation and Prioritization Lead the charge for boundaryless collaboration and prioritization of impactful use cases, solutions, and capabilities. Ensure that products are built to scale quickly and deliver measurable impact to marketing teams. Mentor and Coach Provide guidance, mentorship, and coaching within the product management organization. Establish and propagate best practices, actively enhancing how the team works to deliver world-class results. Qualifications: Proven Product Management Expertise Extensive experience in product management, with a track record of building innovative martech capabilities using cutting-edge technologies. Led enterprise-level transformations, especially with the adoption of AI to power marketing use cases in large organizations. Strategic Leadership & Communication Exceptional leadership skills with the ability to drive change in a matrixed environment. Proven ability to synthesize customer needs and business challenges, delivering marketing solutions that meet diverse organizational needs. Deep Martech and AI Knowledge In-depth experience with martech capabilities and how AI is reshaping the marketing landscape. Expertise in leveraging data to power highly personalized digital experiences, understanding how various platforms work together to support marketing efforts. Strong Technical Fluency Deep understanding of how AI, orchestration, and owned-channel activation work together to create marketing excellence. Knowledge of AI-driven marketing analytics and how to harness those insights to deliver game-changing results for customers. Visionary Product Development Demonstrated ability to craft and champion a compelling product vision, strategy, and roadmap. Proven success in managing technically complex, platform products at scale particularly in large organizations with diverse needs. Competitive Landscape Awareness Ability to evaluate and act upon emerging tools, platforms, and technologies, staying ahead of the competition and aligning strategies to meet evolving market demands. Knowledge of the vendor landscape in the martech space and the ability to influence vendor roadmaps to meet business objectives. Leadership & Mentorship 3+ years of people management experience, with a proven track record of mentoring and developing high-performing teams. Strong interpersonal and leadership skills, with the ability to persuade, motivate, and communicate a clear vision to all levels of the organization. Preferred Qualifications: Educational Background Relevant undergraduate degree required, with an advanced degree preferred. At Intuit, we re not just building products; we re building the future of financial empowerment for people around the world. As a Group Product Manager leading the charge on GenAI-powered marketing capabilities, you ll have the opportunity to drive transformational change on a global scale. You'll collaborate with some of the brightest minds in the industry, work with cutting-edge technology, and make a lasting impact on how marketing is done in the digital age. Qualification : A high degree of curiosity and bias towards experimentation to learn quickly

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.