Customer Journey Mapping Jobs in Bengaluru

Senior Product Designer Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just another fintech startup we re building the world s first cross-border neobank that empowers global citizens to access credit and financial services in a new country using their existing credit history from their home country. Whether it s checking accounts, credit cards, remittances, loans, or insurance, Zolve removes financial borders so people can move freely and achieve their dreams anywhere in the world. As we scale into new geographies and launch new product lines, we re looking for a Senior Product Designer to join our mission and help shape the future of global financial experiences. About the Role As a Senior Product Designer at Zolve, you will be responsible for driving design strategy and execution across our digital products. From ideation to launch, you ll create seamless and delightful user experiences for a diverse, global audience. This is a high-impact role that requires strong UX/UI expertise, cross-functional collaboration, and a passion for solving complex problems in the fintech space. Key Responsibilities Design Leadership Own the end-to-end design process from user research, journey mapping, and wireframing to high-fidelity UI and prototyping Establish and maintain a long-term vision for design that aligns with product and business goals User-Centered Design Conduct user research, usability testing, and market analysis to deeply understand customer needs across regions Translate insights into intuitive, elegant, and scalable designs Collaboration & Mentorship Work closely with product managers, developers, and business stakeholders to build and ship impactful products Mentor junior designers and foster a collaborative, creative, and feedback-driven design culture Design Systems & Consistency Build, maintain, and scale robust design systems and style guides to ensure consistent UX/UI across platforms Problem Solving Tackle complex design challenges using a balanced approach of creativity, data, and empathy Iterate quickly based on feedback and changing requirements Who You Are Qualifications Bachelor's degree in Design, HCI, Interaction Design, or related field (Master s degree is a plus) 6 10 years of product design experience, with a strong portfolio demonstrating UX/UI skills Previous experience in fast-paced startups or fintech is a strong advantage Design & Technical Skills Proficient in design and prototyping tools like Figma, Sketch, Adobe XD, or InVision Strong understanding of UX principles, interaction design, and mobile-first design Familiarity with HTML/CSS/JavaScript (optional but a plus) Soft Skills Strong communication and storytelling abilities Excellent organizational and multitasking skills Passionate about design systems, user advocacy, and continuous improvement Shape the future of cross-border banking with a high-impact product Collaborate with talented, passionate, and mission-driven individuals Work on global problems with real human impact Fast-paced, agile, and meritocratic environment Qualification : Bachelor's degree in Design, HCI, Interaction Design, or related field (Masters degree is a plus)

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Position: Marketing Manager / Deputy Manager Type: Full Time Experience: 8 10 Years Location: Bangalore Role Purpose To lead integrated marketing efforts that drive lead generation, customer engagement, and sales enablement across digital platforms, marketing automation systems, and sales operations. This position is crucial in aligning marketing initiatives with sales productivity, ultimately boosting market share and customer reach for the organization. Key Responsibilities Market Analysis & Product Communication Conduct competitive benchmarking, market research, and customer insight gathering for the concrete equipment sector. Develop technical marketing collateral and product content in collaboration with Product Management & Engineering teams. Create newsletters, mailers, and presentations aligned with brand guidelines to support sales efforts. Sales Operations Support Partner with Sales teams to improve CRM usage, lead tracking, and pipeline visibility. Enhance customer journey mapping and conversion processes with sales and product teams. Analyze sales data for trends, opportunities, and engagement gaps. Support the design and implementation of sales enablement tools and mobile sales apps. Digital Marketing & Lead Generation Run and optimize SEO, SEM, and paid media campaigns to increase inbound leads. Manage digital presence across social media, email, and landing pages. Drive performance from platforms like IndiaMART and apply corrective actions where needed. Marketing Automation & Tools Implement and manage platforms such as HubSpot, Zoho Marketing Plus, Salesforce Marketing Cloud, or Marketo. Automate campaigns, lead scoring, and segmentation to enhance efficiency. Track campaign performance and optimize for improved ROI. Events, Exhibitions & Campaigns Plan and execute industry event participation (e.g., EXCON, BAUMA, Concrete Show) in coordination with marketing leadership. Support product launches, roadshows, BTL activities, and customer meets. Oversee vendor coordination and logistics for successful event execution. After-Sales Marketing & Customer Engagement Partner with After-Sales and Parts teams to roll out service campaigns, loyalty programs, and feedback initiatives. Design post-sale campaigns and customer health check content to maintain engagement. Reporting & Analytics Maintain dashboards to track digital, lead conversion, and sales enablement KPIs. Ensure CRM data hygiene and provide actionable insights. Assist with marketing budgeting and monthly expense tracking. Desired Skills & Competencies Strong B2B marketing background, preferably in industrial or capital goods sectors. Proficiency in CRM platforms (Salesforce, Zoho CRM) and marketing automation tools (HubSpot, Marketo). Excellent content creation skills for technical and product marketing. Strong analytical mindset with data-driven decision-making. Effective collaboration with cross-functional teams. Experience with SEO tools, Google Analytics, and LinkedIn Campaign Manager. Educational Qualifications MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute. Preferred Industry Background B2B Industrial, Capital Goods, Construction Equipment, or Automotive Components. Qualification : MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Job Title: Lead Business Analyst / Product Owner Location: Bangalore, India Experience: 8 12 Years Employment Type: Full-Time Role Overview: We are seeking a dynamic and experienced Lead Business Analyst / Product Owner to lead the strategic planning and delivery of high-value products in the payments domain. The ideal candidate will bridge business objectives with technical execution, ensuring seamless communication between stakeholders, development teams, and end-users. This role is critical in shaping product vision, driving agile practices, and delivering meaningful solutions aligned with business goals. Domain Expertise: Candidates must have hands-on experience in payments-related projects or the financial services domain. Key Responsibilities: Requirement Gathering & Analysis: Engage with stakeholders to gather and analyze business needs and translate them into clear and actionable requirements. Prepare functional and non-functional specifications, user stories, process maps, and wireframes. Ensure alignment between business expectations and technical deliverables. Product Ownership & Backlog Management: Own and manage the product backlog with a focus on continuous grooming and prioritization. Develop, articulate, and communicate the product vision, strategy, and roadmap. Define user stories, acceptance criteria, and epics that drive value and deliver outcomes. Stakeholder Collaboration: Act as a key liaison between business stakeholders and technical teams, ensuring shared understanding of product goals. Conduct and facilitate sprint planning, reviews, and retrospectives in collaboration with cross-functional teams. Ensure seamless coordination among developers, testers, UX designers, and business teams. Testing & Validation: Lead User Acceptance Testing (UAT) and validate that product features meet stakeholder requirements. Track feedback from end users and incorporate into the backlog for iterative improvements. Ensure that solutions are aligned with business objectives and customer needs. Market Research & Strategy: Analyze market trends, competitor offerings, and customer feedback to drive data-informed product decisions. Define and monitor key performance indicators (KPIs) and product success metrics. Support product launch planning and go-to-market strategies. Required Skills & Qualifications: Experience: 8 12 years in business analysis, product ownership, or related roles. Education: Bachelor's or Master s degree in Business, Computer Science, or a related discipline. Technical Skills: Strong experience working in Agile environments (Scrum/Kanban). Proficiency in tools such as JIRA, Confluence, Figma, or Trello. Good understanding of APIs, databases, and system integrations (preferred). Soft Skills: Excellent communication, stakeholder engagement, critical thinking, and problem-solving capabilities. Preferred Qualifications: Relevant certifications such as CBAP, CSPO, or PMI-PBA. Experience with UX/UI principles and wireframing tools. Working knowledge of SQL for data analysis is a plus. Qualification : Bachelor's or Masters degree in Business, Computer Science, or a related discipline.

Job Title: UX Designer Location: Bangalore North, Karnataka, India Industry: Entertainment / Mobile Gaming Job Type: Full-Time Experience: 3 5 Years About the Company: We are one of India s fastest-growing mobile gaming companies, creating globally engaging casual games since 2014. In partnership with Modern Times Group (MTG), we ve scaled a portfolio of chart-topping titles including Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Our goal is to craft simple yet impactful gaming experiences for millions of players around the world, powered by a cutting-edge tech and analytics infrastructure. Position Summary: As a UX Designer, you will serve as the player s advocate, shaping intuitive and engaging user experiences that impact a global audience. You ll work closely with game designers, product managers, and artists to conceptualize, wireframe, and prototype user flows that elevate the gameplay experience across our portfolio of mobile games. Key Responsibilities: Create wireframes, mockups, and interactive prototypes that improve usability and engagement. Collaborate with cross-functional teams (game design, product, art) to shape user-centered designs. Conduct user research, observations, and gameplay deconstructions to inform UX decisions. Translate abstract gameplay concepts into intuitive player interactions and screen flows. Advocate for accessibility and inclusive design for diverse player demographics. Required Skills & Qualifications: 2+ years of experience in UX Design or related roles. Strong portfolio showcasing design thinking, user-centric design, and wireframes/prototypes. Solid grasp of design fundamentals, usability principles, and interaction design. Basic understanding and enthusiasm for games (mobile, PC, console, or board). Proficient in Figma or equivalent design/prototyping tools. Excellent communication and collaboration skills. Ability to present and justify UX decisions based on player needs and design principles. Nice-to-Have (Bonus) Skills: Passion for gaming and deep empathy for player behavior and psychology. Experience or awareness of accessible design principles and tools. Visual/UI design capabilities to better collaborate with artists. Data literacy ability to interpret usage metrics to refine UX decisions. Basic understanding of math/statistics for analyzing and interpreting player data. Opportunity to influence games played by millions globally. Work in a creative, collaborative, and fast-paced gaming environment. Be part of a passionate team committed to fun, innovation, and player satisfaction. Competitive compensation and growth opportunities in a thriving industry.

Job Title: Senior Product Manager Location: Bangalore North, Karnataka, India Job Type: Full-Time Industry: Mobile Gaming / Entertainment About Us We are one of India s fastest-growing and most exciting mobile gaming companies. Founded in 2014, in partnership with Modern Times Group (MTG), our vision is to create simple, impactful casual game experiences at a massive scale. We have built a global network of chart-topping games supported by powerful tech and analytics infrastructure. Our product portfolio includes evergreen hits like Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary PlaySimple Games is seeking an experienced Senior Product Manager to own and drive the entire product lifecycle for our games. This is a hands-on leadership role involving end-to-end ownership of the product roadmap, strategic planning, and cross-functional collaboration to ensure the continued success of our products. Key Responsibilities Full Product Lifecycle Management: Lead product vision, competitive analysis, requirements gathering, feature prioritization, roadmap planning, and partner alignment. Strategy & Collaboration: Develop and drive product strategy and specifications, working closely with game teams to meet product goals. Performance Metrics: Define KPIs and measure product success using qualitative insights and quantitative data to inform decisions. Customer Needs & Feedback: Deeply understand player needs and create continuous feedback loops with product and engineering teams for iterative improvement. Integration Recommendations: Collaborate with product and engineering leads to recommend optimal integration solutions tailored to game teams. Team Development: Train, mentor, and manage a team of Product Managers and Business Analysts, supporting their growth and development. Product Evangelism: Advocate for product value internally and externally, articulating how our products solve user challenges. Competitive Analysis: Analyze competitors and market trends to generate actionable insights that shape the product roadmap. Cross-Team Collaboration: Work closely with product, engineering, and design teams within Central Technology to drive innovation and foster a positive work culture. Requirements Experience: 6-8 years in product management, preferably with digital products, games, or mobile apps. Consumer Product Expertise: Background in web/mobile consumer products, user acquisition, and growth strategies is highly preferred. Product Management Skills: Proven ability to build successful products that meet customer needs and business objectives. Strategic Judgment: Strong decision-making skills with the ability to develop clear, measurable objectives aligned to business goals. Data-Driven: Experience applying lean, data-driven principles; familiarity with data analytics and SQL is a plus. Project Management: Exceptional organizational skills with experience presenting to executive leadership. Technical Proficiency: Skilled in creating wireframes, product specs, and documentation. Communication: Excellent written and verbal communication skills with high attention to detail. Self-Starter & Team Player: Proactive, driven, and collaborative with a passion for product excellence.

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Job Title: Audience Platform Lead Insights & Analysis Location: Bangalore Employment Type: Full-Time About the Role We re seeking a strategic and technically skilled Audience Platform Lead to join our Insights & Analysis team. This role will focus on leveraging platforms like Adobe Analytics, Google Analytics, WebTrends, and various Customer Data Platforms (CDPs) to enable data-driven marketing and customer insights. As a subject matter expert in tag management, audience creation, and marketing technology integration, you will play a key role in shaping and implementing audience strategies across platforms. Key Responsibilities Lead the design, development, and implementation of solutions on Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP), Tealium, Segment, Lytics, ActionIQ, or C360. Drive data ingestion workflows via batch and real-time modes using ETL tools, APIs, and JavaScript. Build data models and define audience segments and customer journeys based on business requirements and architecture. Collaborate with internal teams and stakeholders to translate BRDs into actionable CDP use cases for marketing activation. Enable data extraction and outbound flows to reporting tools, other Adobe products, and third-party systems. Define and apply business rules and data transformations aligned with privacy and compliance standards. Guide and mentor other team members on platform capabilities, integration best practices, and scalable solutions. Ensure alignment with data privacy laws such as GDPR, CCPA, and others. Required Qualifications Proven experience in leading CDP-related development projects. Strong scripting experience with Python, Java, or Node.js. Hands-on experience with REST APIs, Open APIs, and tools like cURL. Proficiency in data analysis, data modeling, and data mapping. Experience working with unstructured data using formats such as JSON and Parquet. Preferred Qualifications: Familiarity with data privacy regulations including GDPR and CCPA. Experience in client-facing roles or stakeholder engagement. Working knowledge of reporting technologies and visualization tools. Experience with Big Data ETLs and cloud-based data platforms. Background in customer journey orchestration, audience activation, and segment development. Exposure to MLOps, data governance, or MarTech strategy is a plus. Work at the intersection of data, marketing, and technology. Lead cutting-edge customer data platform initiatives. Be part of a collaborative, innovative, and growth-driven environment. Make a measurable impact on customer engagement and digital transformation.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Product Designer Location: Bangalore, India About Rubrik Rubrik is a newly public, high-growth company on a mission to secure the world s data. With over $1B in Annual Recurring Revenue (ARR) and recognition as a leader in Gartner s Magic Quadrant, Rubrik is redefining enterprise data security. We re proud recipients of top global honors, including the Red Dot Design Award and the iF Design Award. Our flagship platform, Rubrik Security Cloud, leverages machine learning to safeguard data across enterprise, cloud, and SaaS applications ensuring cyber resilience in the face of attacks, disruptions, and insider threats. About the Team & Role Rubrik s design organization includes 55+ designers globally, with a growing Center of Excellence in Bangalore housing over 20 world-class designers. As we continue to expand, we are looking for a Product Designer to be a core part of our India team and contribute to crafting intuitive, enterprise-grade experiences that set a new standard in data security. What You'll Do Champion the design process embracing ideation, experimentation, and refinement. Translate complex requirements into clear, elegant solutions via storyboards, user flows, wireframes, mockups, and interactive prototypes. Collaborate closely with product managers, engineers, and fellow designers from concept through execution. Solicit and provide constructive feedback, helping elevate the entire team s quality bar. Engage with customers to ensure user-centric design decisions that solve real-world problems. Evolve and maintain Rubrik s design language and design system in collaboration with UI engineers. Set a new benchmark for consumer-grade UX in enterprise software. What You ll Bring 2+ years of hands-on product/UX design experience. Bachelor s degree in Design (Product, Industrial, or related). A Master s in CS or HCI is a plus. A strong portfolio showcasing UX/UI work with depth in interaction and visual design. A team-oriented mindset with the flexibility to work cross-functionally and independently. Solid presentation and storytelling skills to communicate ideas clearly. A proactive attitude with a passion for solving complex problems and refining details. A thoughtful, humble approach valuing collaboration, feedback, and continuous learning. Be part of a mission-driven company shaping the future of cybersecurity. Collaborate with award-winning designers and diverse global teams. Work on cutting-edge enterprise products with real-world impact. Access opportunities for career growth, innovation, and mentorship. Apply now and be part of the team redefining the intersection of UX, security, and AI-driven innovation. Qualification : Bachelors degree in Design (Product, Industrial, or related). A Masters in CS or HCI is a plus.

Senior Product Designer I Location: Bangalore, India About Rubrik Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With over $1 billion in Annual Recurring Revenue (ARR) and a spot on Gartner s Magic Quadrant, we are reshaping how enterprises achieve business resilience against cyberattacks and operational disruptions. Our Zero Trust Data Security approach and Rubrik Security Cloud, powered by machine learning, secure data across enterprise, cloud, and SaaS environments. Our design excellence is globally recognized we re proud recipients of the Red Dot Design Award and the iF Design Award. About the Team & Role Rubrik s global design team comprises 55+ creative professionals from diverse backgrounds, including a thriving Center of Excellence in Bangalore with 20+ designers. As Rubrik s product and user base rapidly expand, we're focused on scaling our design impact and evolving enterprise-grade experiences that feel intuitive and powerful. We re hiring a Senior Product Designer I to join our Bangalore team. This is a critical hire someone who can contribute meaningfully to strategy, deliver compelling user experiences, and elevate the quality of enterprise design to consumer-grade standards. What You ll Do Champion the design process explore bold ideas, iterate with intention, and drive concept-to-execution with precision. Create deliverables across the full design lifecycle: storyboards, wireframes, flows, prototypes, and high-fidelity mockups. Collaborate closely with designers, product managers, and engineers, ensuring cohesive and well-implemented solutions. Solicit and provide thoughtful design feedback to continuously raise the quality bar. Engage directly with users and stakeholders to align design decisions with real-world needs. Contribute to the evolution of our design language and system, partnering with UI engineers to ensure pixel-perfect implementation. Push the boundaries of enterprise UX, setting a high bar for usability and visual design. What You ll Bring 4+ years of hands-on product design experience, preferably in tech-forward or enterprise environments. Bachelor s degree in Design (Product, Industrial, or similar); Master s in CS or HCI is a plus. A strong portfolio demonstrating a foundation in interaction and visual design, UX thinking, and end-to-end execution. A team player mentality ready to collaborate, iterate, and get hands-on. Excellent communication and presentation skills to clearly articulate design ideas and rationale. A proactive, curious mindset someone who seeks better solutions and doesn t settle for the obvious. Passion for consistency, scalability, and doing things the right way, every time. A listener who values understanding and empathy over ego. Enjoyment in solving complex, ambiguous design challenges. Be part of a globally recognized design team that s shaping the future of enterprise UX. Collaborate in an inclusive, fast-paced environment where your voice and vision matter. Create solutions with real-world impact, helping secure the world s most critical data. Work alongside award-winning designers, engineers, and leaders who are passionate about innovation. Apply now to help set a new benchmark for enterprise design at Rubrik. Let s design the future together. Qualification : Bachelors degree in Design (Product, Industrial, or similar); Masters in CS or HCI is a plus.

UX/UI Designer About The Team Rubrik s Marketing Team is growing, and we're looking for an exceptional, curious, user-obsessed UX/UI Designer who loves combining creativity with smart, data-driven thinking. If you are someone who can transform complex challenges into beautifully simple solutions while pushing creative boundaries; if you're excited about creating Marketing experiences that are not only captivating but backed by evidence and built for real people; if you love design and geek out over the details; if you have a portfolio that makes people say 'wow,' we d love to meet you. You ll help shape the look, functionality, and especially the feeling of our web presence but more importantly you ll do so with purpose, using data to inform decisions, validate ideas, and continuously improve how users interact with our digital experiences. From user flows and wireframes to high-fidelity mockups, you'll design with empathy and iterate with intention. What you'll do Collaborate closely with Dev, Creative, Web, Digital, and cross-functional partners to translate business goals into intuitive, elegant web experiences. Design and iterate on responsive UI components that support accessibility, usability, and brand consistency, all while building and evolving our design system with scalability and consistency in mind. Leverage analytics, user feedback, and testing to drive user-centric design decisions and optimize performance across key user journeys. Skills: Portfolio: A strong portfolio showcasing your UX/UI design skills, including examples of user research, wireframing, prototyping, and stunning visual design that reflect a deep understanding of design principles and user-centred design best practices. Design Tools: Proficiency in design tools such as Figma or similar for prototyping, wireframing, and visual design. Strong ability to create interactive prototypes and iterate based on user feedback and insights from usability testing. Design Systems: Experience in working with or contributing to design systems, ensuring consistency and scalability across different teams and product components. Apply design thinking principles to identify and solve user problems. Focus on creating intuitive, engaging, and meaningful user experiences that align with business goals and user needs. Experience in responsive web design and accessibility best practices. User Research: Experience in conducting user research, usability testing, analyzing data, and translating insights into actionable design solutions that prioritize user needs and business goals. Communication & Collaboration: You're great at expressing your ideas, both in conversations and in writing. You can confidently explain your design choices and work well with people from different teams. You help keep everyone on the same page by documenting important decisions and processes, and you enjoy sharing knowledge with your fellow designers. You also have a knack for maintaining high design standards and making sure everything fits within the big picture. Experience you'll need Experience of 7-10 years in UX/UI design, with a focus on web or software products, and a proven track record of delivering end-to-end user experiences. Expertise in Figma. Familiarity with HTML/CSS or front-end development. Familiarity with Adobe Experience Manager (CMS). A degree in Interaction Design, Human-Computer Interaction, Graphic Design, or a related field. Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

Associate Category - Men Fashion Location: Bangalore, Karnataka | Business About the Team Because we are solving a unique problem, one that s mostly untouched by other e-commerce players. We are designing e-commerce for the Next Billion Users the users from Tier-2+ markets who are new to the e-commerce landscape and have (almost) never transacted online before. Our category teams are as diverse as our users. We act from the frontlines to actively drive the mission of democratizing internet commerce for everyone. Our teams are composed of Senior Business Managers/Business Managers, Associate Business Managers, and a group of Key Account Managers and Business Development Executives. We interact with the Category Marketing team, Product team, User Growth and Operations team on a routine basis. All of us work hard together to ensure that we continue to be the No. 1 shopping destination for Bharat users. We are passionate, energetic individuals who work like entrepreneurs. Moving at 10x speed is where we excel. If you want a high-powered career growth and supportive work environment, we are the right destination for you! About the Role We are looking for a dynamic, self-starting, result-oriented Category Associate who can display strong execution skills along with high analytical horsepower to wade through complexity and ambiguity. As Category Associate, you will be required to make and execute a plan for scaling up suppliers businesses, expanding selection, and ensuring best prices for your category. You will also play an instrumental role in enabling the entire team to deliver bar-raising performance every time. If you love solving problems, enjoy being in leadership roles, and have a zeal for setting up and improving business processes, do send us your application. We promise you an excellent work culture, a high learning environment, and a very exciting professional journey! What you will do Mentor, motivate & provide direction to a team of Key Account Managers Advocate Meesho s values & principles across your team Work with central teams to ensure best selection, affordable prices, and high discovery on the platform Develop robust processes for smooth execution of all critical tasks Define KRAs & goals for the team and individuals. Compile and evaluate metrics for success assessment at individual and team level Communicate priorities and key decisions with stakeholders using excellent verbal, written & visual communication skills Drive higher supplier engagement and quick problem resolution through effective team guidance Build processes to drive higher efficiency and better outcomes Influence strategic decisions across the organization by earning the trust of stakeholders Use quantitative & qualitative data effectively to drive decisions & measure success Help define category short & medium-term goals, execution roadmap and team priorities aligned with company strategy What you will need BE/B.Tech from premium institutes 1 3 years of overall experience with at least 1+ years in leading teams Experience with startups and fast-paced environments is an added advantage Experience in using Microsoft Excel to analyze data and build POV Demonstrated ability to think strategically and tactically Deep understanding of business and customers Excellent verbal and written communication skills Proven ability to lead the team and manage relevant stakeholders About Us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone Meesho (Meri shop) started with a single idea in mind to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping into the company s massive customer base, state-of-the-art tech infrastructure, and pan-India logistics at the lowest cost. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation have enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehensive set of elements monetary, non-monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," influence everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles. We provide market-leading compensation both cash and equity-based tailored to job roles, experience and skills. Our MeeCare Program supports holistic wellness with medical insurance, telehealth, wellness events, gym discounts, and more. We also offer generous leave policies, parental benefits, retirement options, and learning & development support to ensure a healthy work-life balance. Qualification : BE/B.Tech from premium institutes

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

Job Title: Group Design Manager, Head of Mid-Market Design India Company: Intuit Job Type: Full-Time Employment Type: Permanent Company Overview: Intuit is a global leader in financial technology, empowering individuals and communities to prosper. With over 100 million customers worldwide, using products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are committed to creating opportunities for prosperity. We continuously innovate to deliver world-class financial solutions. Job Overview: The Mid-Market team at Intuit is focused on ensuring customers can grow with us as their business expands. Our mission is to transform QuickBooks from a self-service accounting tool into a comprehensive, sales-led suite of tools for growing businesses. Delivering a sophisticated, customer-centric product is key to our success. As the Group Design Manager and Head of Mid-Market Design in India, you will lead a team that delivers foundational reporting capabilities across the Intuit ecosystem and a new Business Intelligence (BI) offering for our most valuable customers. You will be responsible for collaborating with teams across locations, ensuring seamless product delivery. This role requires a leader who can influence senior stakeholders, drive design excellence, and nurture a high-performing team in a collaborative environment. Responsibilities: Lead Initiatives: Drive initiatives of significant scope and responsibility in creative vision, strategy, and execution. Customer-Centric Thinking: Ensure a deep understanding of customer, business, and shareholder needs, balancing these in decision-making and collaboration. Cross-Functional Collaboration: Work closely with product management and development teams in the US and India, guiding strategic vision, aligning teams, and delivering high-quality products. Design Leadership: Champion the creation of outstanding, customer-driven designs throughout the product lifecycle, from vision and exploration to execution. Influence and Communication: Use your excellent written, verbal, and visual communication skills to influence senior leaders and communicate design direction, backed by customer insights and solid principles. Reporting and BI Vision: Take an active role in leading the BI and Reporting team, ensuring a customer-first approach in the development of product features and reporting tools for mid-market customers. Qualifications: Experience: 10 years of experience in Design, with at least 5 years in leadership positions. Proven ability to deliver high-quality design output through a team. Educational Background: Bachelor s or Master s degree in Design, Human-Computer Interaction (HCI), Human Factors, Design Strategy, or a related field. Leadership Skills: Experience managing and leading a team of 5-10 designers, or multiple teams. Ability to influence senior stakeholders and manage multiple priorities effectively. Design Expertise: Demonstrated experience in delivering product design deliverables, such as prototypes, documentation, design specs, and assets (web and mobile). Business Acumen: Strong understanding of business needs, with experience managing stakeholder expectations and aligning designs with strategic goals. Communication & Project Management: Excellent leadership, communication, project management, and organizational skills. What We Offer: Innovative and Impactful Work: Contribute to transformative products that drive success for small businesses globally. Career Growth: Opportunities for personal and professional development in a dynamic and collaborative environment. Inclusive Culture: At Intuit, diversity and inclusion are part of our core values. We foster a collaborative and supportive environment for all employees. Qualification : Bachelors or Masters degree in Design, HCI, Human Factors, Design Strategy, or equivalent relevant experience

Customer Success Manager About the Role: Customer Success Management Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team who helps our customers adopt data-driven marketing at scale. Responsibilities Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response) Analyze data trends and client performance Build and Manage the operations team Provide input for product management and engineering teams Requirements Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company. Experience in stakeholder and client management. Excellent communication, analytical and influencing skills. Ability to build and manage a team of associates Ability to work and succeed in a dynamic, quickly-changing environment. We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply. Experience Minimum of 10 years of relevant experience Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.

Company Overview Intuit is a global financial technology platform that drives prosperity for individuals and communities worldwide. Serving approximately 100 million customers through renowned products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are dedicated to creating innovative solutions that empower everyone to prosper. We are constantly evolving to ensure that we can make this vision a reality for people everywhere. Job Overview At Intuit, we are committed to creating the future of financial technology by empowering people through innovation. The Experience Design team plays a pivotal role in bringing this vision to life. Our designers are deeply involved at every stage of product development from gathering insights and brainstorming ideas to prototyping, experimentation, and launching polished, user-friendly designs. We are innovating with technologies like machine learning and conversational UI to make every interaction seamless and delightful. We are looking for a Senior Design Leader to join the Go To Market (GTM) Technology team. This team is responsible for delivering some of the most critical customer-facing experiences across Intuit s entire ecosystem, including tools for monetization and experimentation. As part of the GTM Tech team, you will lead the design of Monetization experiences that include both pre-purchase and post-purchase customer interactions, impacting the success of Intuit's products. You will be responsible for designing and implementing a Monetization design system and overseeing projects within the Intuit Enterprise Suite. Additionally, you will lead a small team of designers and collaborate with external agencies, ensuring high-quality and impactful design solutions. This is a highly strategic role that offers the opportunity to influence monetization design across Intuit s products and to work at the intersection of marketing technology, personalization, and AI-driven experimentation. Responsibilities Design Leadership & Strategy Lead the design of Monetization experiences, focusing on both pre-purchase and post-purchase customer interactions, as well as sales-driven actions. Develop and lead the Monetization design system and contribute to the design of the Intuit Enterprise Suite. Be a role model in applying user-centered design (UCD) methodologies and design principles to solve customer challenges. Own the inputs for design strategy, design processes, design systems, and information architecture. Cross-Functional Collaboration Lead cross-functional collaboration with product management, product development, and project management teams to ensure timely and high-quality delivery of design solutions. Serve as the voice of design, advocating for design vision and solutions to business, product, and technology stakeholders. Team Leadership & Mentorship Lead and mentor a team of 2-3 full-time designers, helping them grow their design craft and develop key hard and soft skills. Collaborate with third-party design agencies to ensure efficient design production and on-time delivery. Work at Scale & Innovation Lead and execute the design of complex, large-scale projects that involve high-level design systems and reusable component libraries. Drive innovation by applying cutting-edge interactive design, including Generative AI and personalization technologies. Qualifications Experience: 15-18 years of experience in interaction design, product design, service design, or related fields. At least 10 years of experience managing and leading UX/UI designers. Education: Bachelor s or Master s degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field. Alternatively, a Certified Usability Analyst certification is also acceptable. Skills & Expertise: Proven experience in applying user-centered design methodologies such as user-centered analysis, information architecture, task-flow design, and usability testing. Deep knowledge of design principles and the ability to apply them to create intuitive, user-friendly designs. Experience working with design systems and reusable component libraries. Additional Attributes: Highly organized, self-directed, and able to manage multiple, complex projects efficiently. Ability to build positive, collaborative relationships across teams and functions. Strong communicator and presenter with the ability to advocate for design vision and ideas effectively. Experience working with cross-functional teams and external agencies to ensure high-quality and timely delivery of designs. This role offers an exciting opportunity to lead design efforts that directly shape the future of monetization experiences and customer engagement across Intuit s ecosystem. You will work with cutting-edge technologies like Generative AI and personalization to create innovative and impactful solutions for millions of users around the world. If you're a visionary design leader passionate about creating customer-centric, innovative solutions at scale, we d love to hear from you. Join us and be part of a dynamic team that values creativity, collaboration, and leadership. Apply Now and help us shape the future of financial technology! Qualification : Bachelors or Masters degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field.

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.