Customer Journey Mapping Jobs in Chennai

Job Title: Chief Manager Credit Department: Credit Location: Chennai Job Type: Full-Time | Permanent Reporting To: Associate Vice President Credit Job Purpose: The Chief Manager Credit will be responsible for developing, implementing, and overseeing credit policies for the Consumer Durable Loans portfolio. This role requires deep expertise in retail lending risk management, scorecard development, and digital credit decisioning, with a strong understanding of consumer behavior and the dynamics of consumer finance within banks or NBFCs. Key Responsibilities: Policy Development & Risk Management Design and manage credit policies for Consumer Durable Loans across multiple geographies and product lines. Develop rule-based and scorecard-driven underwriting frameworks aligned with market trends and risk appetite. Continuously monitor portfolio performance, delinquencies, and credit costs to ensure portfolio health and suggest timely policy changes. Business Alignment & Collaboration Work closely with OEMs, retailers, and sales finance teams to align credit strategies with business goals. Collaborate with product, technology, and analytics teams to deploy policies effectively across both digital and assisted lending journeys. Provide credit risk inputs for new product launches, business partnerships, and channel strategies. Data-Driven Credit Strategy Leverage bureau data, customer analytics, and alternative data sources to refine credit segmentation and enhance decision accuracy. Drive innovation in credit decisioning through use of digital tools, scorecards, and partner integrations. Governance & Compliance Ensure adherence to internal credit standards, regulatory norms, and audit requirements. Conduct regular reviews of credit policies to ensure relevance and effectiveness. Qualifications & Experience: Educational Qualification: Postgraduate or MBA (Finance preferred). Experience: Minimum 8 years in credit policy, with significant exposure to Consumer Durable Loans in a Bank or NBFC. Key Functional Competencies: Strong understanding of EMI schemes, zero-cost financing, and manufacturer subvention models. Experience working with fintech partners, embedded finance platforms, and POS financing networks. Skilled in credit policy formulation, risk modeling, and scorecard development. Proficient in working with credit bureau data, partner APIs, and digital credit tools. Key Behavioral Competencies: Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Proven track record of effective cross-functional collaboration. Technical proficiency in Excel, SQL, and analytics tools such as SAS or Python is preferred. This is a high-impact leadership opportunity in the evolving consumer lending space, where you'll shape credit strategy and risk frameworks at scale, working alongside dynamic teams and partners in a fast-growing environment. Qualification : Postgraduate or MBA (Finance preferred)

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Business Analyst / Functional EAM Location: Chennai, India (with travel) Experience: 3 to 6 Years Qualification: BE/B.Tech or Equivalent Job Purpose: The Business Analyst will manage assignments involving both functional and technical aspects, acting as a bridge between clients and internal teams. This role demands strong domain knowledge, particularly in Maintenance or Fleet Management, along with the ability to adapt and learn on both business and technology fronts. Key Responsibilities: Engage with clients to understand requirements and business processes via meetings and discussions. Collaborate closely with client teams and stakeholders for comprehensive business process mapping. Manage client relationships, including handling change requests, solution planning, and testing coordination. Define and document business functions and processes aligned with customer needs. Develop requirements for new systems and enhancements to existing ERP systems. Lead business process reengineering and improvement initiatives. Validate requirements and analysis models through reviews and walkthroughs. Support writing user acceptance test (UAT) cases and act as liaison between stakeholders and testing teams during UAT. Proactively identify opportunities to improve monitoring, detect issues early, and deliver enhanced customer value. Perform first-level defect analysis, coordinate with engineering teams on fixes, and plan deployments in production. Required Skills & Experience: 3 to 5+ years of solid domain experience in Maintenance or Fleet Management. Exposure to ERP applications and implementation experience preferred. Thorough understanding of end-to-end maintenance processes including Equipment Registration, Spare Parts Management, Work Logs, Preventive Maintenance, Work Orders, Clearance Permits, and Calibration. Strong documentation, specification, and problem-solving skills. Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams. Willingness to travel domestically and internationally as per business needs. Competencies: Domain and industry knowledge relevant to EAM. Visual modeling and process mapping capabilities. Client engagement and stakeholder management. Analytical thinking and adaptability. Qualification : BE/B.Tech or Equivalent

Sales Manager India (South) | 5-8 Years Experience | Chennai Location: Chennai Experience: 5 to 8 Years Job Overview We re seeking an experienced and motivated Sales Manager to join our team in South India. If you are passionate about driving revenue growth and have a proven track record in the construction and real estate industry, this role offers a fantastic opportunity to lead strategic sales initiatives, expand our customer base, and consistently exceed sales targets. Experience & Educational Qualifications 5 to 8 years of sales management experience, preferably in the construction and real estate sector. Bachelor s or Master s degree in Technology or a related field. Key Skills Required Strong ability to generate high-quality leads and engage with C-level executives effectively. Deep understanding of product/module functionalities with the capability to conduct demos independently. Skilled in managing the complete sales lifecycle from product demo and proposal creation to negotiation and closure. Proficient in using sales tools and CRM software to manage pipeline and sales activities. Strategic mindset to align sales efforts with evolving market trends and business objectives. Willingness to travel locally and interstate for client meetings and deal closures. Roles & Responsibilities Generate and nurture leads while building strong relationships with senior decision-makers. Conduct independent product demonstrations to prospects and customers. Manage the end-to-end sales process, including proposal development, negotiation, and deal closure. Collaborate closely with cross-functional teams such as marketing, product development, and customer support to ensure seamless customer engagement and satisfaction. Deliver daily sales reports and updates to the leadership team. Demonstrate ownership and commitment towards achieving sales targets and organizational goals. Travel as needed to meet clients and close sales deals. Preferred Qualifications Familiarity with sales tools and CRM systems for effective pipeline management. Ability to think strategically and adjust sales tactics based on competitive landscape and customer feedback. Flexible working hours to support your work-life balance. Strong focus on learning and professional development. Comprehensive medical and insurance benefits. Be part of a market-leading company in real estate ERP solutions. About In4Velocity Founded in 2004, In4Velocity is a trusted partner for real estate, construction, and infrastructure firms worldwide. Our flagship ERP platform, In4Suite , seamlessly integrates buy-side, sell-side, and internal processes into one comprehensive ecosystem, empowering stakeholders with real-time insights and data-driven decision-making. Supported by a robust Business Intelligence system and unparalleled global support, In4Suite is the preferred choice for organizations aiming to streamline operations and achieve digital transformation in real estate development and construction management. Join In4Velocity and be part of an innovative journey shaping the future of real estate technology. Apply now and take your career to the next level! Qualification : Bachelors or Masters degree in Technology or a related field.

Job Title: Digital Banking Architect Location: Chennai, India Job Type: Full Time Experience: 12 18 years in digital banking and enterprise architecture, with at least 5 years in a solution architecture role in an SI environment. Job Summary: Aspire Systems is seeking a Digital Banking Architect with deep expertise in COTS solutions such as Temenos Infinity, Backbase, or Tagit, to serve as the techno-functional design authority for complex, multi-vendor digital banking transformations. This role is tailored for a system integrator environment where the architect plays a central role in stitching together vendor platforms, custom builds, middleware, and core systems to deliver a seamless and scalable banking experience. The role demands a strong blend of platform expertise, integration depth, and domain sensitivity. Required Skills & Experience: 12 18 years in BFSI IT services, with proven success in system integration-led digital transformations. Strong functional and technical understanding of Temenos Infinity, Backbase, or Tagit platforms. Deep integration experience: REST/SOAP APIs, middleware, message queues, OAuth2, OpenID Connect. Experience working across diverse deployment models on-prem, cloud, SaaS. Prior experience integrating with Temenos Transact or other core banking platforms. Strong pre-sales and client-facing skills: architecture walkthroughs, solution pitch, and estimation. Experience with agile enterprise delivery models; exposure to CI/CD, DevSecOps, and containerization (Docker/K8s). Exposure to domain components such as onboarding, origination, digital servicing, payments, and CRM. Ability to lead and mentor technical teams across multiple delivery locations. Education: Bachelor s or Master s in Computer Science, Engineering, or related fields. TOGAF, AWS/Azure Solution Architect, or SAFe certifications are a strong plus. As a leading Temenos and BFSI system integrator, Aspire delivers impactful digital transformation programs globally. Join a high-caliber team that blends platform knowledge with engineering depth and drive strategic change in modern banking experiences. Qualification : Bachelors or Masters in Computer Science, Engineering, or related fields

Job Title: Business Architect/Senior Business Analyst Location: Chennai, India Job Type: Full Time CTC: Negotiable Posted on: 11/04/2025 Project Role Description: Define opportunities to create tangible business value for our banking clients by leading current state assessments and identifying high-level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing a business case to achieve the vision. Your typical day will involve conducting current state assessments, analyzing customer requirements, and collaborating with stakeholders to develop innovative business solutions. Must Have Skills: Finastra Fusion Global PAYplus (GPP) Good to Have Skills: Business Requirements Analysis Experience Requirement: Minimum 2 years of experience is required. Educational Qualification: 15 years full-time education. Responsibilities & Deliverables: Strong experience in Finastra GPP Product as Business Analyst. Should be aware of all flows and rules confirmation in GPP Application. Should have experience on GPP Business Rule/Profile configuration, GPP Logs reading, and exposure to important database tables. Read and understand requirement & solution documents. Should be able to do requirement analysis inline with Payment flows and GPP Applications for all clearings. Able to do GAP analysis and define solutions for GAPs. Configure GPP flows by using rules and system parameters available in GPP. Should be able to set up business entities, offices, and workflows independently. Simulation & Triage of issues raised by customers. Address functional queries from various stakeholders. Ability to create scalable and reusable functional solutions based on requirements/scope. Ability to create and maintain system, functional, and reference documentation. Ability to create requirement specifications based on Architecture / Design / Detailed Processes. Strong Analytical, Communication, Planning, and Coordination skills. Ability to collaborate with all stakeholders (lines of Business Units, vendor partners, technical implementation teams) to balance the complexities of technical implementation. Functional expertise in the relevant domain. For example, Faster Payments, RTGS, SEPA, ISO messaging standard in Payments domain. Detailed understanding of end-to-end Payments processing To/From Scheme SEPA/BACS/Faster/FedWire Payments is very useful.

Your Impact In this role, you will provide dedicated administrative support to several executive-level colleagues, always maintaining a customer-focused approach and demonstrating the highest standards of customer service. Your core responsibility will be to organize the busy workdays of your supported colleagues, ensure smooth progress on their projects, communicate on their behalf with clients, and effectively solve problems by collaborating with others. Key responsibilities include: Managing complex calendars, coordinating international travel, and facilitating communication between clients and internal teams. Using advanced communication skills to negotiate, persuade, and navigate complex situations. Developing solutions for ambiguous scenarios and managing them end-to-end, applying practical judgment, resourcefulness, and high-level ownership. Anticipating and proactively addressing the needs of supported colleagues by building close working relationships and fully understanding their priorities and working preferences. Engaging with executive-level colleagues and responding appropriately, ensuring relationships are maintained in a professional and customer-focused manner. In this fast-paced and dynamic environment, adaptability and resilience will be crucial, especially when working under tight deadlines. We re looking for professionals with attention to detail and problem-solving skills who can collaborate in a team environment. Emotional intelligence is highly valued, as your ability to engage and respond appropriately will be vital for maintaining relationships. This role is an excellent opportunity for individuals with backgrounds in customer service, corporate administration, tourism, hospitality, aviation, or those already in assistant roles who wish to further develop their knowledge and skills. We provide extensive training to support your growth. Benefits & Perks McKinsey offers a competitive salary along with a comprehensive benefits package that includes: Physical and Mental Well-being: Healthcare coverage for you, your spouse/domestic partner, and children (medical, dental, mental health, and vision). Life and business travel accident insurance. Paid time off, plus additional paid time off to volunteer and support charitable causes. Financial Well-being: Annual performance-related bonus. Fully paid leave for new parents. Learning & Development: Comprehensive onboarding to your new role. Access to learning programs (including unlimited e-learning courses), coaching/mentorship opportunities, and a feedback culture. Professional development opportunities for career growth across the firm. Perks: Modern office space with free snacks and beverages. Comfortable and reliable transportation provided to and from the office. Competitive rewards and recognition. A supportive community in an international, diverse, equitable, and inclusive environment, with firm-wide initiatives and communities. Well-being initiatives and connectivity events. Your Growth You will be an integral part of the Global Administration team, based in McKinsey s vibrant Global Capabilities & Services office in Bengaluru/Gurgaon. This team excels in providing exceptional administrative, organizational, and logistical support, ensuring our colleagues and the firm operate efficiently and fulfill our mission of creating positive, enduring change in the world. You ll collaborate with consultants, firm leaders, external clients, and vendors, supporting managers and partners based in different offices, while working closely with your team of executive assistants onsite. A career at McKinsey is a journey of growth. In our dynamic culture, we constantly teach and learn from one another, and we are committed to creating an environment for you to unleash your potential, helping you grow into a better colleague and succeed in your role. Your Qualifications and Skills Fluency in English (C1 level CEFR or equivalent) for effective verbal and written communication. University degree or equivalent educational qualification. 1+ years of professional experience preferred. Strong email and calendaring skills, with proficiency in Windows and Microsoft Office applications; Outlook proficiency is preferred. Exceptional customer orientation, with the ability to handle confidential and/or sensitive information professionally. Strong administrative, organizational, and problem-solving skills. Ability to work effectively in a fast-paced, deadline-driven environment, including prioritization skills, flexibility, sense of urgency, and dealing with ambiguity. Attention to detail, a can-do attitude, and an ownership mindset. Eagerness to learn, collaborate, and share knowledge across regions and teams. Ability to establish and strengthen relationships with colleagues, clients, and external vendors across the globe. Qualification : University degree or equivalent educational qualification.

Job Overview As a Senior Process Analyst Order to Cash (O2C) at IBM Consulting, you will be responsible for managing accounts receivable processes such as posting and balancing daily cash applications, preparing journal entries, filing records, and performing general account reconciliations. This role offers the opportunity to work in a collaborative and dynamic environment, driving digital transformation using agile methodologies and AI-powered workflows. You'll work closely with clients across industries to enhance their hybrid cloud and AI journey. Key Responsibilities Receivables Management: Process and analyze accounts receivable, investigate entries, and handle audit preparation work. Cash Applications: Manage and balance daily cash applications, ensure proper allocation, and investigate unapplied payments. Direct Debit Operations: Handle Direct Debit runs, process rejections, and update Oracle systems as needed. Customer Interactions: Provide information regarding customer payments, refunds, and other accounts receivable questions. Adhere to SLAs: Ensure that all tasks are completed within the client-defined Service Level Agreements (SLAs) and timelines. Reporting & Analysis: Utilize reports to analyze account information, monitor customer account statuses, and improve cash application automation. Minimum Qualifications Education: Bachelor's Degree in Commerce, Accounting, or a related field. Experience: 3-6 years of experience in Order to Cash (O2C), with a solid understanding of accounting principles and accounts receivable processes. Hands-on experience in increasing cash application automation and reducing complexities across accounts. Proven experience in monitoring customer account statuses and cash application performance. Experience in collaborating with customers, sales teams, and finance functions to improve processes. Preferred Qualifications Education: Master's Degree in a relevant field. Experience: Proficiency in ERP Software: Experience using ERP systems (e.g., Oracle, SAP) as an end-user. Strong proficiency in MS Office applications for reporting and analysis. Ability to work under tight timelines and participate in change management initiatives. A team player who engages in team meetings and contributes to achieving business goals. Actively seeks opportunities for personal growth through educational workshops and publications. Why IBM Consulting? IBM Consulting offers a collaborative and innovative environment where curiosity and constant learning are encouraged. As a Senior Process Analyst, you will have the opportunity to work with leading visionaries in the industry, leveraging IBM's extensive technology platforms and strategic partner ecosystem. You will contribute to the hybrid cloud and AI transformation for top global companies and work on impactful, cutting-edge projects that accelerate meaningful change. Skills & Experience Technical Skills: Expertise in accounting and Order to Cash (O2C) processes. Strong problem-solving and analytical skills, with experience in automation and cash application processes. Ability to navigate ERP systems (Oracle, SAP) and MS Office tools for reporting. Communication & Collaboration: Excellent communication skills for interacting with clients and cross-functional teams. Experience working under pressure to meet business objectives and deadlines. This Role Offers The chance to work in a client-facing role that directly impacts digital transformation. The opportunity to drive process improvement and automation in the Order to Cash cycle. A supportive mentorship environment that encourages continuous learning and personal growth.

Location: Chennai, Tamil N du, India Company: NTT DATA NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Responsibilities: Requirements Gathering & Implementation: Involved in gathering requirements, installing, configuring, and overseeing the implementation of EDIFECS. Client Interaction: Interface with clients business and technical resources to ensure alignment and successful project outcomes. System Design & Testing: Design, build, and test client systems, ensuring integration with EDIFECS solutions. Team Collaboration: Work within an established and dynamic development team, collaborating with both on-site and remote team members. Required Experience and Skills: Healthcare Industry: Minimum 3+ years of experience in the healthcare sector. EDI Mapping & Analysis: At least 3+ years of experience with Healthcare Electronic Data Interchange (EDI) mapping and analysis. EDIFECS Toolset: Experience with Edifecs SpecBuilder, Edifecs MapBuilder, Edifecs XEngine, Edifecs Transactions Management, Edifecs Trading Partner Management, Edifecs Application Manager (EAM), and Edifecs GBD repository. HIPAA Compliance: Strong knowledge of HIPAA X12 standards and understanding of HIPAA requirements. Unix/Linux & Java: Experience in Unix/Linux and a solid understanding of Java. EDIFECS Migration: Experience working in EDIFECS migration. Agile Methodology: Familiarity with Agile project management methodology. Attention to Detail: Ability to use strong industry knowledge to relate to customer needs and solve concerns effectively.

Job Title - Associate Director Business Strategy & Portfolio Career Level - F The Axial Programme (Global S/4HANA implementation) We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world. AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology , has led the Board to approve a large-scale transformation programme Axial. The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient. The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come. The Axial programme needs the best talent to work in it. Whether it s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients. We are now looking for a Deployment Lead for our Global Logistics F unction (GLF) within Axial Global Operations Deployment to join our team. What you'll do: Work with Deployment wave teams , and your own indirect team of GLF change catalyst and super user s, to develop and drive execution of a deployment plan for the phase 1 deployments and beyond . This deployment plan will cover all bu siness tasks to deploy successfully including identification of change impacts, planning and execution of change management, testing, data migration verification and cutover and hypercare . You will need to work with your team to understand scope, risk s and complexities and resolve where necessary. You may have some involvement in execution or supporting execution of deployment tasks. The role requires excellence in stakeholder management and influence skills, working across all levels within the organisation , external ly and across multiple teams . Phase 1 covers four deployments - our legal entities in Mexico, our large and complex UK -owned operations , a new API plant in Ireland (APICOM) and a new Respiratory plant in China (Qingdao) . As Axial goes live gradually over many years, Global Logistics will need to be able to operate with interim states arising from co- existence of old processes supported by legacy ERP systems and new processes supported by S/4HANA . You will be responsible for working with the design teams to identify these interim states and co-ordinate activities to ensure they can be successfully managed. A straZeneca s business is fast changing, and it is vital that the design and deployment plans of Axial align with other large change programmes occurring in the same time horizon. We have a portfolio process to track these co-existing projects, and you will be responsible to ensure resolution of any issues highlighted. This role reports to the Axial Global Supply Chain and Strategy Deployment lead with a dotted line s into the Director of Global Logistics and Distribution , and the Enterprise Process Owner accountable for design of the Axial global template for Logistics. Essential Requirements: Understanding of logistics , including experience of working in distribution centres and executing processes at logistics service providers . Exceptional Stakeholder management skills Experience in Business Process Management, Projects, and Change Management Experience in problem solving analysing, interpreting, evaluating and driving decision making Great Collaboration, Leadership and Influencing Skills Strong interpersonal skills, excellent communication (both verbal and written in English ) At AstraZeneca we re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We re on an exciting journey to pioneer the future of healthcare. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Job Title: Lead Consultant - HyperAutomation Career Level - E Introduction to role ECS is a global Centre for Enablement supporting AstraZeneca (AZ) business owners with multiple scalable solutions. ECS includes nearly 800 staff spread across 6 countries and capabilities in scope critical to how AZ builds, tests, and supports IT platforms and products of the future. The core IT capabilities within ECS scope include HyperAutomation (RPA / OpenAI / Low-Code No-Code/ Process-mining technologies), Software Quality & Testing, Extended Reality including AR/VR, Software Engineering, and Cross-functional Enterprise Software Platforms (Service Now, SalesForce). Accountabilities The Solution Architect of Software Engineering domain will work closely with the Head of Architecture (ECS), ECS projects teams, stakeholders across AZ and is accountable for design of software artifacts across ECS in compliance to global AZ enterprise standards, ensuring holistic Business, Application, Information, and Infrastructure architecture for components with ECS. The Solution Architect ensures that AZ technical solutions are delivered to AZ defined reference architecture and technology standards. The role will ensure that common architecture decisions are implemented consistently across the business and IT. The role will provide Information Technology architectural expertise and technical direction to system development and integration projects. The Architect will work on architectures for business solutions and will specialize in at least one architecture domain aligned domain for this role being Software Engineering. To be successful in this role the candidate needs to be an experienced solution architect who enjoys working in a fast-paced environment and a global team. The ability to work and communicate with senior business stakeholders to understand their goals, capabilities needed, and requirements and to translate these into comprehensive solution blueprints is essential. A clear, logical style, an ability to document solution architecture and key design decisions in a blueprint, and to work closely with business analysts and project managers is crucial. Essential Skills/Experience Relevant technical degree or equivalent. Proven skills and experience being a solution architect on projects and programmes. Proven development/design experience in Microsoft Power Platform. Expertise in following technologies: Microsoft Power Platform. Dynamics 365 customer engagement apps. Experience in one of the following technologies: Automation Anywhere. UI Path. Experience in more than one programming language (Java/Javascript/Python). Experience of developing innovative solutions, blueprints and standards for solution design. Experience implementing and maintaining business solution architectures under any formal framework for their domain of architecture. Experience of developing and managing relationships with 3rd party suppliers. Excellent analytical skills. Excellent communication, facilitation and relationship management skills. Strong networking skills with good internal/external links. Evidence of shaping innovative solutions that have a major impact within the business area and organisation. Awareness of developments in the marketplace for potential impact to AZ / ECS IT. Excellent business acumen and strong knowledge of manufacturing business processes. Demonstrated initiative, strong customer orientation, and cross-cultural working. Desirable Skills/Experience N/A When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working, and driving scale and speed to deliver exponential growth. With a dynamic environment that encourages innovation, there are countless opportunities to learn, grow, and make a meaningful impact. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Position: Senior Data Conversion Specialist Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs , we ve partnered with prestigious publishing houses around the world for over 15 years, delivering world-class digital and print content. By leveraging cutting-edge technology, streamlined processes, and deep domain expertise, we simplify publishing workflows from authoring to distribution. Our peer review and production platforms are complemented by services like copyediting, typesetting, and project & author management. Our mission is to create outstanding experiences for authors, publishers, and employees through innovation and technology, helping bring authors work to life and share it with the world. We re driven by a passion for customer-first solutions, and we empower our team to take on challenges, exchange knowledge, and enrich processes across the publishing ecosystem. What It s Like to Work Here We re a fast-growing team of smart, enthusiastic individuals with a can-do attitude. We believe in: Customer-First: We put our customers at the heart of everything we do. Continuous Learning: We embrace innovation and encourage growth. Collaboration: We work as a team, solving challenges together. If you're looking for a place where you can make a real impact, come join us! Role Overview We re looking for an experienced Senior Data Conversion Specialist to join our dynamic team. You ll be responsible for converting content into various formats, ensuring high-quality deliverables while adhering to tight deadlines. Your role involves working with XML, digital technologies, and conversion tools, while collaborating with internal teams and clients to resolve issues and meet project goals. Key Responsibilities Meet daily benchmarks and ensure timely project delivery. Ensure there are no escalations or complaints from internal or external stakeholders. Maintain accurate project records and documentation. Communicate product-related issues with detailed information and improvement suggestions. Use appropriate tools to ensure the quality of delivered content. Deliver final files to clients on specified platforms in a timely manner. Adhere to client Service Level Agreements (SLAs). Evaluate and onboard freelancers/vendors as needed. Study and understand client requirements, create instruction documents, and produce conversion samples. Analyze customer requirements to define tool requirements and document for automation. Work independently or in a team to meet tight deadlines. Skills & Experience Strong knowledge of XML, including both book and journal XML formats. Hands-on experience working with DTD, MathML, and XML editors (Epsilon, XML Exchanger, Oxygen XML, Notepad++, etc.). Familiarity with digital technologies such as XPath, XSLT, Schema, and ePub. Experience with third-party deliverables like PubMed, PMC, Ingenta, HighWire, Atypon, and Crossref. Excellent communication, problem-solving, and analytical skills. Strong attention to detail, ability to maintain quality under pressure, and a proactive learning attitude. Eligibility Criteria Role: Senior Data Conversion Specialist Location: Chennai Experience: 5+ years of related experience in data conversion or a similar field. Qualification: Bachelor's degree preferred. Equivalent years of experience may be considered in lieu of a degree. Qualification : Bachelor's degree preferred

CRM Executive Location: Chennai Position Summary We are looking for a proactive CRM Executive to manage customer relationships throughout the post-sales process. This role involves maintaining effective communication with clients, coordinating with internal departments, and ensuring timely documentation, updates, and handovers. The ideal candidate will be customer-focused, organized, and experienced in using CRM or ERP systems to drive customer satisfaction and retention. Key Responsibilities Coordinate all post-sale documentation, including booking forms, KYC collection, and cost sheet confirmations. Conduct customer welcome calls/emails and share receipts, project documents, and key updates. Maintain and update CRM/ERP systems for lead management, project tracking, and payment schedules. Collaborate with the legal team and customers to prepare and process agreements. Assist customers in home loan processing by coordinating with banks and preparing necessary documentation. Generate demand letters based on construction milestones and follow up for stage-wise payments. Handle customer complaints and queries with professionalism, ensuring timely acknowledgment and resolution. Organize joint inspections, manage snag point resolutions, and facilitate final payment collection. Lead the final handover process, ensuring all documentation is complete and communication is clear. Qualifications Bachelor's degree in Business Administration, Sales, or a related field. Strong time management and organizational skills. Basic understanding of project management processes. Candidate Profile Familiarity with sales and negotiation techniques. Hands-on experience with CRM/ERP systems. Effective negotiation and communication skills. Ability to thrive in a high-pressure, deadline-driven environment. Strong relationship-building skills both with clients and internal teams. Decisive, efficient, and quality-focused. High standards of integrity and professionalism. A collaborative team player capable of working across multiple departments. Qualification : Bachelor's degree in Business Administration, Sales, or a related field

Territory Sales Manager Project Sales Company: GM Modular Pvt. Ltd. Location: Chennai Job Type: Full Time Experience Required: 7 18 Years Industry: Electricals / Building Materials / Construction / Project Sales Job Summary: GM Modular is looking for a highly driven and experienced Territory Sales Manager Project Sales to lead our institutional and project-based sales initiatives in Chennai. This role involves managing the complete GM product portfolio including switches, lighting, wires, switchgear, pipes, fans, and more while building strong relationships with architects, consultants, contractors, PMCs, and builders. The ideal candidate should have a proven background in project or institutional sales in the electrical or building materials domain. Key Responsibilities: 1. Product Portfolio Management: Promote and manage GM s complete range of products: switches, lighting, wires, switchgear, fans, conduits, and accessories. Stay updated with market trends and competitor products to strengthen GM s positioning. 2. Business Development & Market Penetration: Identify, develop, and convert project sales and institutional opportunities. Drive revenue growth and market share in the assigned territory. Penetrate new accounts and expand presence in untapped segments. 3. Stakeholder Engagement: Build and maintain strong relationships with architects, builders, electrical contractors, consultants, PMCs, and government departments. Ensure GM products are specified in upcoming projects through consultative selling. 4. Funnel & Pipeline Management: Track and manage leads, opportunities, and conversions through effective funnel management. Maintain a healthy sales pipeline and ensure timely follow-ups and closures. 5. Sales Strategy & Market Intelligence: Contribute to regional sales planning and execution. Gather and report market intelligence, competitor activities, and customer insights. Align with marketing to execute region-specific promotional activities. 6. Reporting & Analysis: Prepare sales forecasts, project tracking reports, and performance updates. Present insights and data-driven suggestions to senior leadership. 7. Customer Experience & After-Sales Support: Ensure high customer satisfaction by providing timely responses and resolving queries or issues post-sale. Required Qualifications & Experience: Experience: 7 18 years in project sales / institutional sales, preferably in electrical, lighting, building materials, or related industries. Industry Network: Strong connections with key decision-makers in the construction and design ecosystem. Skills: Excellent communication, presentation, and negotiation abilities Strong relationship-building and networking capabilities Strategic thinking with a result-oriented mindset Experience with funnel management and CRM tools is a plus Education: Graduate in any discipline. An MBA or technical background (Electrical/Mechanical) will be an added advantage. Qualification : Graduate in any discipline

Job Title: Senior Manager Consumer Durables Location: Chennai Job Type: Full-Time | Permanent Job Purpose: To support the Consumer Durable (CD) business by monitoring key performance indicators, coordinating with field teams, managing incentives, ensuring adherence to hygiene standards, and driving automation projects. The role aims to optimize operational efficiency and help achieve business growth targets. Key Responsibilities: Track and analyze daily performance metrics for the Consumer Durables business; provide actionable insights to Product and Leadership teams. Collaborate with Field Teams to manage Field Officer (FO) mapping and ensure targets align with the Annual Operating Plan (AOP). Monitor compliance with hygiene parameters such as eKYC, eMandate registrations, and incentive disbursement processes including Field Executive Monthly Incentives (FEMI) and Semi-Annual Executive Monthly Incentives (SEMI). Lead the preparation of field team incentive calculations (maker), coordinating with HR for validation and payouts (checker). Design and implement contests and incentive programs for field teams, particularly during peak seasons like Summer and SON (September November), to drive business momentum. Work closely with the Business Intelligence (BI) team to support and contribute to the development of Tableau dashboards and automate MIS reporting. Qualifications & Experience: Graduate or Postgraduate degree in Business Administration, Finance, or related fields. Minimum 6 years of experience in Sales Operations, Business Support, or Product roles, preferably in the NBFC or Consumer Durables finance sector. Functional Competencies: Strong analytical skills with the ability to interpret and translate complex data into business insights. Excellent communication and interpersonal skills for effective cross-functional collaboration. Experience in working closely with Field Teams and managing MIS and incentive-related functions. Behavioral Competencies: Sound decision-making skills backed by analysis and sound judgment. Strong presentation and articulation abilities. High attention to detail and ability to manage multiple tasks under pressure. Qualification : Graduate or Postgraduate degree in Business Administration, Finance, or related fields

Job Title: Senior Executive Payroll Location: Chennai, India Experience: 5 to 9 Years Qualification: B.Com / M.Com / MBA (or related field) Job Summary: We are seeking a detail-oriented and reliable Senior Executive to manage end-to-end payroll processing for our India operations. The ideal candidate will have strong expertise in Indian payroll compliance, statutory regulations, and payroll software, coupled with excellent documentation and communication skills. Key Responsibilities: Execute full-cycle payroll processing accurately and on time. Collect, verify, and process timesheet data and other payroll inputs. Enter payroll and administrative data into relevant databases and software systems. Calculate wages, benefits, tax deductions, commissions, and other payroll components. Prepare and process employee paychecks and cash deposits. Maintain comprehensive and accurate payroll records and documentation. Respond promptly to payroll-related inquiries and resolve any issues or discrepancies. Perform regular payroll reconciliations to ensure data integrity. Prepare payroll-related financial reports for accounting and auditing purposes. Handle payroll tax lodgments in compliance with state-wise capping limits. Calculate termination payments, including annual leave, long service leave, and redundancy payouts. Generate periodic payroll reports for review by the Team Leader. Required Skills & Competencies: Proficiency in Indian payroll statutory requirements, including ESI, Tax, Form 16, 80C deductions, and related compliance. Strong documentation and Excel skills for accurate data management and reporting. Experience working with payroll software and related systems. Excellent problem-solving abilities and effective communication skills (both written and verbal). High reliability, integrity, and ability to maintain confidentiality. Flexibility to work in shift timings as required. Qualifications: Bachelor s or Master s degree in Commerce, Business, or a related field; MBA preferred. 5 to 9 years of hands-on experience managing India payroll processes and statutory compliance.

Job Title: Customer Service Engineer Experience: 5 to 8 Years Location: Chennai Qualification: Diploma in Mechanical Engineering Age Range: 23 28 years Job Type: Full Time Job Summary We are seeking an experienced Customer Service Engineer with a strong background in Mechanical Seals or Pumps. The ideal candidate will coordinate site installations, conduct regular customer training, and perform troubleshooting to ensure optimal service delivery. Willingness to travel 15 20 days per month is essential for this role. Key Responsibilities Coordinate with customers for site installations and provide ongoing technical training. Perform major troubleshooting and problem resolution at customer sites. Conduct customer service surveys to gather feedback and improve service quality. Provide timely and efficient support to maintain customer satisfaction. Manage service operations across Chennai and nearby locations with occasional travel. Required Skills & Experience 5 to 8 years of hands-on experience as a Service Engineer in the Mechanical Seals or Pumps industry. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent customer communication and coordination abilities. Willingness to travel 15 to 20 days per month. Ability to work independently and handle customer site visits efficiently. Qualifications Diploma in Mechanical Engineering. Work with a leading provider in the mechanical seals and pumps industry. Opportunity to engage with diverse customers and enhance technical skills. Supportive work culture encouraging growth and learning. Competitive salary and benefits. Qualification : Diploma in Mechanical Engineering.

Job Title: Resource Fulfilment Lead Temenos T&M (Global, Commercial Ownership) Location:Chennai, India Job Type: Full Time Experience: 12 15 years in BFSI IT services with hands-on experience in Temenos skill fulfilment, global talent orchestration, and commercial closure. Job Summary: We are seeking a commercially savvy, Temenos-skilled Resource Fulfilment Lead to manage end-to-end fulfilment of Time & Material (T&M) requirements for global banking clients. This role demands complete ownership from requirement validation to candidate onboarding, rate negotiations, margin protection, and SoW finalization while working closely with Sales, Delivery, Recruitment, and internal CoEs. You will act as a business enabler to ensure fulfilment speed, skill fit, and revenue assurance across global markets. Required Skills & Experience: Extensive knowledge of Temenos implementation roles across functional, technical, and digital tracks. Strong understanding of T&M pricing, rate structures, and margin management. Hands-on experience working with recruitment, sales, and delivery functions in a global context. Experience finalizing and reviewing Statements of Work for resource fulfilment. Exposure to global staffing (e.g., GCC, LATAM, Europe, APAC) and associated visa/work constraints. Strong commercial acumen with revenue accountability mindset. Highly organized, proactive, and driven by fulfilment SLAs and revenue realization. Proficient in staffing CRMs, Excel trackers, and fulfilment dashboards. Ability to multitask and handle high-pressure demands from multiple regions. Education: Bachelor s degree in Business, Engineering, or Human Resources. MBA or certifications in Commercial/Contract Management are a plus. Key Responsibilities: Act as the end-to-end SPOC for all Temenos T&M fulfilment requirements globally. Understand skill needs across Temenos Transact, Infinity, Analytics, Payments, etc. Work with Sales and Delivery to validate roles, rates, location constraints, and onboarding timelines. Partner closely with the Recruitment team to source candidates aligned to skill, geography, and cost. Drive rate negotiations, approve commercials, and protect target margins. Finalize Statements of Work (SoWs) in collaboration with legal, finance, and delivery. Maintain fulfilment dashboards, skill pipeline visibility, and upcoming requirement planning. Understand market trends and advise where to source, how to price, and when to hire. Track fulfilment-to-billing cycle time and reduce revenue leakage. Proactively flag fulfilment risks and propose mitigation options (e.g., vendor support, internal ramp-ups). Coordinate closely with internal CoEs to identify early roll-offs and potential redeployments. Qualification : Bachelors degree in Business, Engineering, or Human Resources

Job Title: Process Analyst Procure to Pay (P2P) Location: Chennai Entity: IBM Consulting Introduction A career in IBM Consulting offers an opportunity to build long-term relationships and work closely with clients worldwide. In this role, you will be part of IBM BPO, leveraging agile methodologies, process mining, and AI-powered workflows to drive digital transformation. Working with visionaries across various industries, you will play a crucial role in enhancing the hybrid cloud and AI journey for some of the most innovative companies globally. IBM's vast technology portfolio, including IBM Software and Red Hat, provides you with the tools and strategic partnerships needed to create impactful solutions for clients. In this role, curiosity and a passion for knowledge are essential for success. You will have mentorship and coaching to encourage you to explore ideas outside of your immediate role, push boundaries, and make a meaningful impact for clients. Our culture prioritizes career growth, learning, and a supportive environment where your unique skills and experiences are valued. Your Role and Responsibilities As a Process Analyst Procure to Pay (P2P), you will be responsible for various financial tasks such as invoice processing, vendor master management, query resolution, and invoice reconciliation. Your role will also involve handling both manual and automatic payment requests. Flexibility to work in shifts is a key requirement for this position. Your primary responsibilities include: Invoice Processing: Recording and maintaining PO and Non-PO invoices, handling both manual and automatic payment requests. Vendor Master Management: Managing end-to-end vendor activities, including creation, changes, verification, cleansing, and identifying duplicate records. Stakeholder Collaboration: Coordinating with stakeholders for coding, approvals, and resolving blocked invoices. Ensuring timely posting in accounting software for payments and expenses. Travel and Expense Claims: Processing travel and expense claims, managing payments, addressing duplicate payment issues, recovering funds, and executing payment proposals. Adherence to SLAs: Ensuring compliance with client Service Level Agreements (SLAs) and meeting specified timelines. Required Education Bachelor s Degree in Commerce or related fields. Preferred Education Master s Degree Required Technical and Professional Expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor Management, along with resolving queries and conducting invoice reconciliation. Proven expertise in managing payment reporting and reconciliation activities. Preferred Technical and Professional Experience Proficiency in MS Office applications and experience using ERP software as an end-user. Self-directed, motivated, and able to meet targets effectively. Strong ability to thrive under deadlines, contribute to change management, and collaborate well with team members. How You ll Grow At IBM Consulting, you will be supported by mentors and coaches who will encourage you to challenge norms, investigate new ideas, and provide groundbreaking solutions. Your development is important to us, and you will have access to continuous learning opportunities in an environment that embraces your unique skills and experience. IBM is where you ll find unparalleled opportunities to grow and develop your career. If you re passionate about digital transformation and want to play a role in helping companies innovate and evolve, this is the place for you. Join IBM and be a part of a global team driving change. Qualification : Bachelors Degree in Commerce or related fields.