Customer Journey Mapping Jobs in Mumbai

Customer-Centric Market Research & Customer Success Internship Location: Mumbai Have you ever wondered what customers truly want and what influences their choice of one brand over another? At ePayLater, we go beyond assumptions. We engage directly with real customers, gather first-hand insights from the market, and convert those insights into meaningful product and business impact. This internship offers a unique opportunity to work at the intersection of fintech, market research, and customer success, giving you direct exposure to retailers, distributors, and small businesses. Your insights will actively contribute to how we build, position, and evolve our products. What You ll Work On Understand Customer Behavior: Analyze merchant needs, payment patterns, and digital credit usage. Identify Market Gaps: Discover unmet needs and areas where current solutions fall short. Competitive Insights: Capture customer perceptions of competitors and identify opportunities for differentiation. Customer Acquisition & Onboarding: Introduce potential customers to ePayLater s offerings and support onboarding. Insight Sharing: Convert on-ground conversations into actionable insights for product, sales, and strategy teams. How You ll Do It Conduct one-on-one field visits with merchants and small businesses. Run quick surveys and in-depth interviews. Map competitor offerings and customer sentiment. Participate in focus group discussions where applicable. Prepare daily reports highlighting insights, challenges, and key learnings. What You ll Gain Hands-on exposure to go-to-market strategy, market research, and sales execution. Deep understanding of customer psychology and B2B decision-making. Opportunity to influence real product and customer experience decisions. Internship certification and performance-based recommendation. A whole new perspective on India s retail ecosystem. B-school students or graduates interested in sales, marketing, market research, or customer strategy. Self-driven individuals comfortable working in dynamic, on-ground environments. Strong communicators who enjoy interacting with people. Curious thinkers who ask the right questions and dig deep for insights.

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

UX Designer Location: Mumbai Experience: 0 3 years Company: KredX About KredX Founded in 2015, KredX has evolved from solving working capital challenges into India s leading integrated supply chain finance platform. Backed by RBI s TReDS license and IFSCA s ITFS license, we are one of the few dual-licensed entities in India empowering domestic and cross-border trade through innovative, technology-driven financial solutions. Our suite of products includes: DTX (Domestic Trade Exchange): RBI-licensed platform for seamless MSME invoice discounting. GTX (Global Trade Exchange): IFSCA-licensed platform offering efficient cross-border trade financing. CMS (Cash Management Solutions): AI-powered platform for automating and optimizing enterprise finance operations. About the Role We are looking for a creative, detail-oriented UX Designer to join our product team. This is an excellent opportunity for early-career designers who are passionate about user-centric design, digital problem-solving, and crafting intuitive experiences. You'll work closely with product managers, engineers, and business teams to build seamless and impactful interfaces across our fintech platforms. Key Responsibilities Collaborate with product and engineering teams to design clean, user-friendly digital experiences. Convert product requirements into wireframes, interactive prototypes, and detailed user flows. Conduct user research, gather feedback, and run usability tests to inform design decisions. Maintain design consistency across platforms by following established design systems and brand guidelines. Balance user needs with business goals while crafting intuitive, functional designs. Stay current on UX/UI best practices, tools, and emerging industry trends. Requirements 0 3 years of experience as a UX/UI Designer, Interaction Designer, or similar role (internships, freelance, or academic projects welcome). A strong portfolio demonstrating your design thinking and problem-solving approach. Proficiency in modern design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, etc. Basic understanding of user research, usability principles, and responsive design. Excellent collaboration and communication skills. Creative mindset with strong attention to detail and a passion for learning and growing. Nice to Have (Optional) Familiarity with HTML/CSS/React for better design handoffs. Experience with motion/interaction design tools or libraries. Awareness of accessibility standards and inclusive design principles. Contribute to building impactful fintech products that support global trade and finance. Collaborate with a passionate, cross-functional team in a fast-paced environment. Be part of a growing company at the intersection of design, technology, and finance. Access continuous learning and growth opportunities in a design-mature ecosystem.

VP Global Delivery Head Location: Mumbai Experience: 20 25 Years Function: Delivery Leadership | Enterprise Software | BFSI Join VuNet Powering the Future of Digital Financial Experiences At VuNet, we're building the next frontier of Business Journey Observability a deep-tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets. Your Role: VP Global Delivery Head We are seeking a seasoned, high-impact leader to spearhead the global delivery of our mission-critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end-to-end lifecycle of customer implementations from onboarding and integration to adoption and long-term success in high-SLA, regulated, and large-scale environments. You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients. Key Responsibilities 1. Strategic Delivery Leadership Define and execute the delivery roadmap aligned with product strategy and GTM plans. Drive customer expansion through successful implementations and measurable business outcomes. Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices. 2. End-to-End Customer Delivery Own the full delivery lifecycle onboarding, implementation, optimization, support. Lead complex integrations with Kubernetes, cloud-native stacks, enterprise systems. Ensure high-SLA go-lives, on-time rollouts, and outcome-driven execution. Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships. 3. Program & Team Management Lead and mentor cross-functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support. Implement playbooks, KPIs, delivery frameworks, and standard operating procedures. Oversee resource planning, forecasting, and operational governance across accounts. 4. Executive Stakeholder Management Act as a trusted advisor to CXO-level client stakeholders CIOs, Infra Heads, SRE Leads. Present business value through dashboards, metrics, traces, and ROI models. Own delivery health reporting to internal leadership and drive continuous improvements. 5. Delivery Excellence & Process Innovation Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.). Institutionalize automation, monitoring, and proactive incident management. Ensure regulatory and audit compliance for BFSI and PSU deployments. What You Bring Technical Acumen Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.). Hands-on knowledge of cloud-native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP). Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation. Leadership & Delivery Experience 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission-critical programs (e.g., core banking, real-time payments). Proven success in high-pressure, complex, multi-stakeholder implementations. Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards. Strong grounding in Agile, ITIL, and program management best practices. Soft Skills & Presence Exceptional communication, leadership presence, and stakeholder influence. Ability to navigate executive-level conversations and drive strategic outcomes. Sharp analytical mindset with a passion for structured delivery and high performance. Success Metrics (KPIs) Time-to-onboard and customer satisfaction (NPS/CSAT). Platform uptime and telemetry coverage. SLA adherence and incident resolution TAT. Observability adoption (dashboards, alerts, integrations). Delivery team productivity and retention. At VuNet, you ll be at the forefront of a Made-in-India global tech movement. We re creating a category-defining observability platform, with a bold mission and a passionate team behind it. What You ll Experience: Ownership from Day 1: Drive critical programs, influence strategy, and shape success. Cutting-Edge Innovation: Work on AI/ML, telemetry, and next-gen enterprise software. Collaborative Culture: Work with mission-driven colleagues in a transparent and growth-focused environment. Leadership Opportunity: Build and scale global delivery for a high-impact platform. Perks & Benefits Comprehensive health insurance (including parents & dependents). Mental wellness support and 1:1 counselling access. Gen AI-enabled tech and collaboration workspaces. Career development support, training programs, and leadership coaching. High-trust, inclusive, and empowering workplace culture.

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Job Title: Senior Product Designer Location: Mumbai Employment Type: Full-Time Experience: 3+ Years About Fynd: Fynd is India s largest omnichannel retail platform and a cutting-edge tech company working across AI, ML, big data, image editing, and education. Trusted by over 2,300+ brands, Fynd helps businesses seamlessly manage their online and offline presence from store operations and inventory to customer engagement and beyond. We are transforming the future of retail through technology, and we re looking for passionate individuals to help shape the journey. What You ll Do at Fynd: As a Senior Product Designer, you ll play a key role in crafting intuitive, visually stunning, and impactful product experiences for millions of users. Your work will directly influence how customers interact with our platform across various touchpoints. Ideation & Research Brainstorm innovative solutions to address real user needs. Conduct user studies and product research to identify pain points and opportunities. Analyze data to drive design decisions and iterate continuously. Design & Prototyping Ideate, wireframe, and prototype UI flows for web and mobile interfaces. Create high-fidelity designs and pixel-perfect visuals. Generate compelling content for product communication and interfaces. Testing & Delivery Conduct usability testing and synthesize feedback into actionable insights. Work closely with product managers and engineers to deliver production-ready designs. Ensure a consistent and delightful user experience across all touchpoints. Ownership & Innovation Take end-to-end ownership of design projects from concept to launch. Push the boundaries of design innovation in every sprint. Own products that sell themselves through great design. What We re Looking For: A strong portfolio of design work that showcases user-focused thinking and beautifully crafted UI/UX. Proficiency in tools like Figma, Sketch, Adobe XD, InVision, and Adobe Creative Suite. 3+ years of experience designing for Social, SaaS, Analytics, or E-commerce platforms. Strong communication skills written, verbal, and visual. A natural collaborator who works well under tight deadlines. Curiosity and drive to learn beyond your comfort zone. A proactive, professional mindset always thinking a step ahead. Unmatched Growth Be part of a company growing exponentially in product lines and international markets. We mentor and groom our people into leaders. Get direct ownership of impactful projects. Flex University & Learning Wallet Regular in-house learning sessions across domains. Reimbursements for external courses and certifications. Strong Work Culture Work alongside incredibly talented and passionate teams. Participate in team-building events, community activities, and parties. Collaborate in a vibrant, 5-day in-office setup to drive innovation and synergy. Wellness & Support Comprehensive mediclaim for you, your parents, spouse, and kids. Access to an experienced therapist to support mental health and productivity. Apply Now: If you're a creative thinker, a systems-level designer, and love solving complex problems with simple, elegant solutions we'd love to hear from you. Come design the future of retail tech with us.

Sr. Manager Business Collaboration Location: Mumbai Experience: 2 8 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications At Tata Communications, we are redefining global connectivity through innovation and intelligence. From Cloud and Mobility to Internet of Things (IoT), Unified Collaboration, Security, Media, and Network Services, we are building the next generation of digital infrastructure to support the New World of Communications. Role Overview We are seeking a Senior Manager Business Collaboration to lead and grow our Unified Collaboration product portfolio. This role will be responsible for product strategy, lifecycle management, GTM planning, and driving profitable growth. You will define the product roadmap, manage cross-functional development, and ensure exceptional customer experiences through product enhancements and digital journeys. This is a tactical and strategic role with direct influence on mid-term business outcomes, driving revenue, profitability, and competitiveness in the Unified Collaboration space. Key Responsibilities Product Ownership: Define product requirements and manage development from concept to launch. Own the product roadmap, delivery, and enhancements. Customer Experience: Collaborate with IT and operations teams to streamline the digital customer journey and improve CSAT scores through process and system improvements. Go-to-Market Strategy: Develop and execute product plans including value proposition, pricing, positioning, promotions, packaging, and sales enablement. Performance Tracking: Monitor product P&L, revenue, profitability, and market competitiveness. Provide accurate forecasting and reporting of product performance. Sales Support: Equip sales teams with tools, training, and guidance to communicate product value. Define pricing guidelines and assist in special solutioning when needed. Market Intelligence: Analyze local market dynamics, customer needs, and competition to refine offerings and maintain a strong market position. Cross-functional Leadership: Collaborate with marketing, engineering, IT, operations, and finance to align strategy and execution. Optional People Management: May lead a small team or act as an individual contributor, depending on the scope. Minimum Qualifications & Experience Bachelor's degree in a relevant field (MBA preferred). 2 8 years of experience in product management, preferably in Unified Collaboration or Telecom domains. Desired Skill Sets Strong understanding of product strategy, planning, and execution. Experience in go-to-market strategy, pricing models, and product positioning. Commercial acumen with the ability to analyze P&L and market data. Strong knowledge of local markets and customer behavior. Solution-oriented mindset with an end-to-end product view. Excellent communication, presentation, and stakeholder management skills. Experience working across cross-functional teams including sales, marketing, engineering, and operations. Familiarity with digital platforms and creating seamless customer journeys is a plus. Be part of a leading global digital ecosystem enabler. Drive cutting-edge innovation in cloud, connectivity, and collaboration. Collaborate with visionary leaders and global teams. Accelerate your career with impactful, high-ownership roles. Qualification : Bachelor's degree in a relevant field (MBA preferred)

Position: Data Analyst Location: Mumbai, India Division: Data & Analytics / Marketing About the Role As a Data Analyst within the Blenheim Chalcot portfolio and Oakbrook, you will be crucial in driving data-driven insights for our consumer lending business. You will analyze marketing performance across direct and third-party aggregator channels, helping optimize spend and strategy. Your work will involve building and maintaining dashboards (SQL, Power BI), monitoring campaign and product performance, and ensuring channel efficiency. Key Responsibilities Campaign & Channel Performance Analysis Track and analyze marketing campaigns (paid search, social, email, display, aggregators). Measure key conversion metrics: impressions → clicks → applications → approvals → disbursals. Identify underperforming campaigns/channels and recommend improvements. Aggregator Performance Monitoring Monitor lead volume, quality, and conversion rates from aggregators (e.g., Clear Score, Compare the Market). Benchmark aggregator ROI and provide actionable insights for partner management. Product Performance Tracking Analyze application, approval, and disbursal trends by product type. Segment performance by demographics, channel, and credit risk tiers (prime, near-prime, non-prime). Identify opportunities for product/pricing optimization. Dashboard Development & Reporting Design and maintain interactive dashboards using SQL and Power BI. Ensure data accuracy and real-time performance tracking. Present weekly/monthly reports and insights to marketing, finance, and product teams. Customer Journey & Funnel Analysis Analyze drop-off points in the customer journey. Collaborate with CRO and UX teams to improve application flows. Support A/B testing with data analysis. Marketing Data Governance Ensure campaign tagging and data standards across platforms (GA, CRM, ad networks). Collaborate with data engineering on data quality and pipeline improvements. About You Technical Skills: Advanced SQL skills (complex queries, joins, CTEs) on relational databases (Snowflake, Big Query, Redshift). Proficient in Power BI (dashboard design, KPI visualization, DAX calculations). Strong Excel/Google Sheets skills (pivot tables, VLOOKUP/XLOOKUP, array formulas). Data cleaning and preparation expertise; familiarity with Alteryx or Python/Pandas is a plus. Understanding of UTM tracking, campaign attribution models, and analytics platforms (Google Analytics, Adobe Analytics). Experience with A/B testing and statistical analysis. Familiarity with CRM and marketing platforms (Google Ads, Meta, email/SMS tools). Awareness of GDPR and data governance best practices. Non-Technical Skills: Commercial awareness in lending context (customer acquisition cost, ROI, bad debt rates). Ability to translate data insights for non-technical stakeholders (marketing, finance, compliance). Strong attention to detail and problem-solving mindset. Excellent time management balancing regular reporting and ad-hoc analysis. Curious and proactive in identifying trends and opportunities. Collaborative working style across marketing, product, risk, and data teams. About Blenheim Chalcot & Oakbrook Blenheim Chalcot is a world-leading digital venture builder with over 26 years of experience creating disruptive businesses in FinTech, EdTech, GovTech, and more. Our India team plays a vital role in our success, fostering innovation and entrepreneurship since 2014. Oakbrook, a fast-scaling FinTech venture in our portfolio, leverages advanced analytics and technology to provide personalized consumer lending solutions. We aim to simplify borrowing with fair, data-driven credit access tailored to individual customers. Join the world s leading digital venture builder. Work with a diverse, talented team in a culture of continuous learning and innovation. Opportunity to work on Gen AI-enabled cutting-edge solutions. A fun, open, and cricket-enthusiast environment (home of Rajasthan Royals IPL team!). 24 days annual leave + 10 public holidays. Private medical insurance for you and your family & life insurance coverage. Our Commitment We value diversity and inclusion, fostering a culture where everyone s skills and talents can thrive. We recruit, develop, and promote based on merit and competence, driven by curiosity and collaboration. Join us to make an impact in a data-driven, fast-paced environment.

Position: Senior Product Marketing Manager Location: Mumbai, India (Hybrid) Function: Marketing | B2C Fintech | Full-Time The Role We are hiring a Senior Product Marketing Manager to lead the go-to-market strategy for our cutting-edge AI Agent mortgage product, while driving customer acquisition and lifecycle engagement across the ecosystem. This is a high-agency, strategic leadership role for someone who thrives on end-to-end ownership from GTM planning to growth experimentation and product positioning. You'll work at the intersection of AI innovation and digital financial services, helping shape how the next generation of homeowners discover, compare, and secure mortgages. Key Responsibilities AI Agent Product Launch & GTM Strategy GTM Leadership: Own the B2C go-to-market strategy for Koodoo s GenAI-powered mortgage assistant product. Positioning & Messaging: Craft compelling value propositions and positioning in a competitive mortgage tech landscape. AI-First Marketing: Integrate GenAI capabilities across marketing collateral, campaigns, and product storytelling. Customer Research: Conduct deep dives into audience needs, industry benchmarks, and competitive analysis. Innovation: Leverage AI-native tools and channels for creative, high-impact customer acquisition. Customer Lifecycle & Engagement Optimization Lifecycle Management: Optimize engagement across our 12,000+ user email base (growing by ~1,000 users/week). Retention Tools: Scale our automated mortgage rate alert system, improving re-engagement and conversions. Experimentation: Design, execute, and analyze A/B tests across key touchpoints (using tools like PostHog). LTV Growth: Drive lifecycle campaigns that improve user retention, repeat engagement, and lifetime value. Strategic Marketing Operations Cross-Functional Execution: Collaborate with Product, Design, Operations, Mortgage Advisors, and Compliance teams. Performance Tracking: Define and own KPIs for product launches and customer engagement success. Thought Leadership: Develop content that positions Koodoo as the UK s leading AI-first mortgage platform. Channel Innovation: Test and scale new customer acquisition channels; optimize existing ones. Strategic Alignment: Ensure marketing is embedded into product development processes and business planning. About You You re a strategic and execution-focused marketer who thrives in fast-paced environments. You re not only fluent in data and GTM planning you re also excited to experiment with AI, deeply understand customer needs, and lead cross-functional teams to success. Requirements 7 10 years of experience in product marketing, ideally in fintech, mortgage, or other high-consideration B2C verticals. Proven product launch experience, including AI/ML product GTM preferred. Expertise in customer acquisition, lifecycle marketing, and performance optimization. Experience with analytics and experimentation tools (e.g., PostHog, Mixpanel, GA4). High ownership mindset with ability to operate independently and iteratively. Strong cross-functional collaboration skills, including with product and technical teams. Excellent written and verbal communication; comfortable writing customer-facing content and internal briefs. Preferred: Familiarity with UK mortgage/lending ecosystem and related regulations. About Blenheim Chalcot Blenheim Chalcot is the UK s leading digital venture builder, with over 26 years of experience creating more than 40 successful startups in FinTech, EdTech, GovTech, Media, and more. All our ventures are GenAI-enabled, backed by world-class talent and a robust innovation ecosystem. Our India team, established in 2014, powers the growth of our global ventures through world-class engineering, marketing, data, operations, and finance. About Koodoo Koodoo is transforming the UK mortgage journey through digital innovation and AI-driven products. We help consumers from first-time buyers to re-mortgagers compare products, track rates, and connect with lenders via a simple, intuitive interface. Our recent breakthrough: passing the CeMAP exam using AI a UK-first milestone in mortgage tech. We partner with major UK banks and leading comparison brands to power smarter, AI-first mortgage journeys. A chance to work at one of the world s most respected venture builders. Exposure to high-growth fintech and GenAI-led marketing strategies. 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance. Learning & development culture: access to venture-wide training, tools, and mentoring. A collaborative, fun, and high-performing team environment (plus cricket we own the Rajasthan Royals IPL team!). Diversity & Inclusion At Blenheim Chalcot, inclusion and meritocracy drive our decisions. We welcome talent from diverse backgrounds and believe that agility, generosity, and curiosity power innovation. We focus on developing people based on potential and capability, not just credentials. Recruitment Process Our hiring process is streamlined and respectful of your time. It typically begins with an introductory 15-minute call, followed by in-depth interviews with stakeholders from marketing, product, and leadership.

Job Title: AWS Cloud DevOps Lead Location: Mumbai, India Experience: 8-12 years Education: Bachelor s Degree + AWS Certification (preferred) Job Summary We are looking for a dynamic AWS Cloud DevOps Lead to lead our team of 10-15 DevOps and Cloud engineers based in Noida. You will play a key role in driving DevOps adoption, managing cloud infrastructure, and ensuring robust automation and operational excellence across our AWS environments. Key Responsibilities Lead, mentor, and manage a team of DevOps and Cloud engineers. Drive the design, implementation, and deployment of cloud-based enterprise solutions. Understand and work with diverse application architectures (Monolithic, SOA, Microservices, Event-driven). Develop application architectures and create Scope of Work (SoW) documents for technical deployments. Manage technology infrastructure engineering, operations, and management of on-prem and cloud-based production systems, ensuring high availability, scalability, and performance. Innovate and create new automation, tooling, and security processes to enhance product/service reliability and efficiency. Collaborate closely with cloud administrators, developers, and cross-functional teams. Oversee budgeting and resource allocation for technology infrastructure and cloud computing. Lead customer interactions for technical requirement gathering and use case mapping with AWS services. Implement automation in the SDLC to reduce time to market and minimize errors. Administer and troubleshoot automation tools and processes, taking corrective actions proactively. Basic Qualifications & Experience 5+ years of cloud experience, with a strong focus on designing, maintaining, and administering large production environments. 7+ years hands-on Linux administration experience (Ubuntu preferred). 5+ years experience with cloud platforms (AWS preferred, GCP/Azure exposure a plus). Strong experience with Infrastructure as Code (IaC) and configuration management tools such as Terraform and Ansible (5+ years). Hands-on experience with AWS CloudFormation, CodePipeline, CodeDeploy, and AWS Console/CLI. Proficient with scripting languages: Python (with AWS Boto), Bash, PowerShell. Experience with CI/CD tools including GitLab CI, Jenkins, CircleCI (5+ years). Kubernetes experience (EKS preferred) with 3+ years managing container orchestration. Experience with MongoDB (self-hosted and Atlas) for 3+ years. Knowledge of infrastructure automation tools such as Chef, Puppet, or Ansible (minimum 2). Strong understanding of IT infrastructure including hypervisors, SDN, serverless, and containerized environments. Experience in customer-facing roles for technical requirement gathering and solution design. Proven team leadership and people management skills. AWS certification(s) highly preferred. Technical Skills Cloud Platforms: AWS (primary), GCP, Azure Container Orchestration: Kubernetes (EKS) Infrastructure Automation: Terraform, Ansible, CloudFormation, Chef, Puppet CI/CD: GitLab CI, Jenkins, CircleCI Scripting: Python (Boto), Bash, PowerShell OS Administration: Linux (Ubuntu), Windows Databases: MongoDB (self-hosted and Atlas) Join us to lead the transformation of cloud infrastructure and DevOps practices at scale!

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

Job Title: Customer Success Manager Cybersecurity Location: Mumbai, Maharashtra, India Department: Customer Success | Full-Time About CloudSEK At CloudSEK, we re on a mission to build the world s fastest and most reliable AI-driven cybersecurity technology. Founded in 2015 and headquartered in Singapore, we ve grown rapidly to become one of India s most trusted cybersecurity product companies. Our proprietary AI and ML-powered platform offers real-time detection and resolution of digital threats across various internet sources. CloudSEK s product suite includes: XVigil: Digital Risk Protection Platform BeVigil: Attack Surface Monitoring Tool SVigil: Contextual AI for Supply Chain Risk Monitoring We re proud recipients of multiple accolades, including: NASSCOM-DSCI Security Product Company of the Year NetApp Excellerator s Best Growth Strategy Award $7M Series A funding led by MassMutual Ventures Join us as we redefine digital risk management across the globe. Role Overview: Customer Success Manager Cybersecurity We are looking for a Customer Success Manager (CSM) with a strong background in cybersecurity to manage strategic customer accounts and ensure they realize maximum value from CloudSEK s solutions. You ll be the primary point of contact for clients, combining your relationship management skills with technical cybersecurity expertise to deliver an outstanding customer experience and drive retention, engagement, and growth. Key Responsibilities Account Management Serve as the main liaison for a portfolio of strategic enterprise clients Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to align customer goals with product capabilities Visit clients at least twice a year to strengthen relationships and understand evolving cybersecurity needs Cybersecurity Expertise Provide expert insights on threat intelligence, data leak prevention, and digital risk protection Act as a trusted cybersecurity advisor, interpreting threat data generated by CloudSEK s platforms Work closely with client security teams to optimize product usage and threat response Customer Engagement Build strong relationships with key stakeholders including CXOs and CISOs Cultivate customer champions to support advocacy and referrals Deliver customized threat intelligence reports and collect feedback for continuous improvement Revenue Growth and Retention Identify upsell and cross-sell opportunities within assigned accounts Drive on-time subscription renewals and ensure Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets are met Support the sales team with referrals and client expansion strategies Product Adoption & Feedback Ensure 100% utilization of subscribed features and solutions Conduct regular configuration and usage reviews Gather client feedback and contribute to product roadmap planning Operational Excellence Maintain accurate account records using CRM tools Share knowledge internally through documentation, training, and internal presentations Ideal Candidate Profile 5+ years of experience in Customer Success, Account Management, or Cybersecurity consulting Strong understanding of cybersecurity principles, digital risk management, and threat intelligence Excellent communication and relationship management skills Proven track record in driving customer satisfaction, retention, and account growth Ability to manage multiple accounts and prioritize tasks effectively Tech-savvy, detail-oriented, and driven by customer outcomes Bonus Points If You Have Experience conducting onsite meetings and business reviews Knowledge of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics Experience analyzing cyber threats and delivering value-based recommendations Perks & Benefits at CloudSEK Competitive compensation and performance incentives Flexible working hours and a vibrant office culture Free food, unlimited snacks, and beverages Regular team events, music sessions, and creative showcases An opportunity to make a real-world impact in a fast-scaling cybersecurity company Join CloudSEK Empowering the Future of Cybersecurity If you're a customer-focused professional with a passion for cybersecurity and client success, we d love to meet you. At CloudSEK, your work will protect global digital assets while you grow with a world-class team. Apply now and be part of our journey to secure the digital world.

Account Executive - West Location: Mumbai, India Job Overview As an Account Executive at Databricks, your mission will be to help build our India business, one of our fastest-growing markets in APJ. You will drive growth through strategic partnerships, helping businesses solve tough problems with Databricks' solutions. Your role will be pivotal in guiding customers on their data journey, making organizations more collaborative and productive than ever before. Responsibilities Prospect for new customers and assess existing accounts to develop strategies for engagement. Use a solution-based selling approach to create value for customers. Identify viable use cases in each account to maximize Databricks' impact. Collaborate with teams to maximize the impact of the Databricks ecosystem in your territory. Work on successful negotiations and close deals. Promote the Databricks enterprise cloud data platform. Deliver technical and business results using the Databricks Data Intelligence Platform. Promote teamwork within the sales organization. What We Look For 5+ years of sales experience in SaaS/PaaS or Big Data companies. Prior customer relationships with CIOs and key decision-makers. Ability to articulate complex cloud technologies and big data solutions. 3+ years of experience exceeding sales quotas. Proven success in closing new accounts and upselling existing accounts. Bachelor s degree in a relevant field. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide, including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500, rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe, and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. Benefits At Databricks, we strive to provide comprehensive benefits and perks to meet the needs of all our employees.

Job Title: Social Media and Performance Marketing Location: Mumbai No. of Positions: 2 Experience: 6 months to 1 year About Us: We are looking for a driven and creative Social Media and Performance Marketing specialist with a proven track record in executing successful social media campaigns. If you are passionate about optimizing performance across various social platforms and analyzing data to drive impactful results, we want you on our team. Position Overview: As a Social Media and Performance Marketing specialist, you will be responsible for executing paid social media campaigns, optimizing performance, and contributing to the overall digital strategy. Your role will involve driving engagement and conversions through a variety of social platforms, ensuring the effectiveness of campaigns, and providing actionable insights based on campaign performance data. Roles and Responsibilities: Execute and manage successful social media campaigns across platforms like Facebook Ads, Google Ads, LinkedIn Ads, and PPC. Develop and implement paid social strategies, including retargeting and performance tactics that drive results. Analyze campaign performance using analytic tools to measure KPIs and continually optimize campaigns. Create engaging and creative social content tailored for each platform while understanding platform algorithms and audience behaviors. Leverage marketing automation tools, CRM systems, and ad platforms for lead generation, retargeting, and building customer journeys. Work closely with both internal and external teams to ensure alignment on campaign goals, messaging, and timelines. Stay up-to-date with the latest social media trends, platform features, and industry best practices. Meticulous reporting and budget management to ensure brand consistency and maximize ROI. Provide case studies and data to demonstrate successful campaigns and results. Skills and Qualifications: Proven hands-on experience in Social Media Marketing (SMM), Search Engine Marketing (SEM), Google Ads, Facebook Ads, LinkedIn Ads, and PPC. Strong analytical skills with experience using analytic tools to track, measure, and report on KPIs. Creativity in developing engaging content that resonates with the audience and adapts to platform algorithms. Familiarity with marketing automation, CRM systems, and ad platforms for lead generation, retargeting, and customer journeys. Excellent communication and collaboration skills to work effectively with cross-functional teams. Eagerness to stay updated on new platform features, social media strategies, and industry trends. Attention to detail in reporting, budget management, and ensuring brand consistency. Bonus experience in additional digital marketing channels like SEO and email marketing is a plus. If you're a passionate marketer looking to make an impact through performance-driven social media strategies in Mumbai, we d love to hear from you!

Job Requirements Role/ Job Title: Senior - Growth Manager - HPE Function/ Department: HPE Job Purpose: The role is responsible for development and execution of comprehensive marketing strategies to drive growth and revenue. Work closely with a team of competent marketing professionals and collaborate cross-functionally to optimize campaigns and initiatives. Roles & Responsibilities: Develop and execute innovative growth marketing strategies to achieve business objectives. Lead and mentor a team of growth marketing managers and associates. Analyze market trends, customer behavior, and competitor activities to identify opportunities for growth. Collaborate with product, sales, and other teams to align marketing efforts with overall business goals. Manage and optimize digital marketing channels. Implement A/B testing and other experimentation techniques to optimize campaign performance. Monitor and analyze key performance indicators (KPIs) to track the effectiveness of marketing efforts. Identify areas for improvement and implement initiatives to enhance marketing performance and efficiency. Stay up to date with industry trends and best practices in growth marketing. Secondary Responsibilities: Expert in problem solving skills & Positive attitude. Understand the Business Portfolio target & able to plan marketing strategy & plan execution with stakeholders. Optimized customer journey (CRO) on digital platform / assisted journey. Bureau data understanding & utilize the same in digital marketing. Basic Assets & Credit Card Product Knowledge. Expert in sales lead management / lead lifecycle. Knowledge to handle both existing & new customer marketing strategy. Comfortable to work in Agile team with incremental RoI strategy. Basic knowledge of Data Analytics & Statistics (From marketing perspective). Managerial & Leadership Responsibilities: Target-oriented with proven ability to multitask. Experienced in people management and development, comfortable managing in a matrixed and/or Agile environment. Education Qualification: Graduation: Science / Commerce /B Tech - Computer Science / IT Post-graduation: MBA Experience: 5 to 10 years of relevant experience. Qualification : Science / Commerce /B Tech - Computer Science / IT

About Adobe: At Adobe, we re changing the world through digital experiences. We provide everyone from emerging artists to global brands with everything they need to design and deliver exceptional digital experiences. We empower people to create beautiful and powerful images, videos, and apps, while transforming how companies interact with customers across every screen. We re committed to hiring the very best talent and creating an exceptional workplace where everyone is respected and has access to equal opportunities. We believe new ideas can come from anywhere in the organization, and the next big idea could be yours! The Challenge: The Digital Strategy Group (DSG) partners with C-level leadership at Adobe s Enterprise customers to drive customer-experience transformation and digital innovation strategies. Through Adobe s digital benchmarking, industry insights, customer journey mapping, and organizational assessments, we provide high-impact recommendations to help our customers thrive in the digital age. As Adobe continues to accelerate its growth in the India market, we re looking for a Digital Strategy Principal to lead strategic engagements in India. In this role, you will collaborate with DSG Industry Practice leads across APAC particularly in Financial Services, Retail, Travel, and Government sectors bringing senior leadership and executive presence to the market. Role Overview: As a Digital Strategy Principal in India, you will lead and support strategy engagements with both existing and potential Adobe customers. You will bring deep, real-world knowledge of digital transformation to help clients across sectors drive business growth, enhance customer experience, increase brand awareness, reduce costs, and improve productivity. You will lead a team of experts (spanning digital marketing, customer-experience design, digital analytics, and value modeling) to analyze, interview stakeholders, develop insights, identify use cases, and model commercial value. Your role will also involve delivering findings and actionable recommendations, showcasing the value Adobe solutions bring to various industries. As a thought leader, you will be responsible for staying at the forefront of trends in digital innovation, use cases, business modeling, and industry research. Key Responsibilities: Engagement Leadership: Lead digital strategy engagements, advising clients on strategies for digital transformation, innovation, and leveraging Adobe solutions to create tangible value. Team Collaboration: Work with cross-functional teams, including digital marketing, analytics, and customer-experience experts, to deliver high-impact insights and recommendations to clients. Executive Relationships: Build and nurture relationships with C-suite executives, helping to identify opportunities for transformation and drive impactful change. Thought Leadership: Present at key industry events, Adobe conferences (e.g., Experience Makers), and external speaking engagements. Lead thought leadership initiatives with marketing to expand Adobe's influence in the market. Business Development: Partner with sales and marketing teams to identify new opportunities, accelerate sales pipelines, and close deals. Facilitate customer workshops (Design Thinking or Strategic) to support visioning and planning. Practice Development: Contribute to the growth of Adobe s DSG practice by creating best practices, benchmarking, and knowledge-sharing initiatives. External Representation: Represent Adobe externally as an expert in digital transformation, innovation, and value management within your industry. What You Need to Succeed: Educational Background: MBA or an equivalent advanced degree. Relevant Experience: Significant experience in the marketing function at a leading company, or in top-tier management consulting or digital agency roles. Expertise in at least one of the following industries: Financial Services, Retail, Travel, or Government. Digital Strategy Expertise: Proven track record in creating digital or marketing strategies, with an understanding of the technologies and tactics necessary for execution. Executive Communication: Strong executive presence, with the ability to advise, engage, and inspire senior executives. Analytical Excellence: Exceptional problem-solving, research, and analytical skills, with a talent for synthesizing complex information. Clear Communication: Ability to convey complex ideas clearly in both written and verbal forms, and strong presentation skills. Curiosity and Learning: A high degree of intellectual curiosity and the ability to quickly absorb and apply new concepts. At Adobe, you ll be part of a world-class team in an inspiring environment that has received multiple "best places to work" awards. We re committed to fostering an atmosphere where everyone is encouraged to grow, with our unique Check-In approach to feedback. If you're ready to build your career at a leading digital company, Adobe is the place for you. Adobe is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristics. Qualification : MBA or an equivalent advanced degree.

Job description About this role Team Overview The role sits in AladdinServicewithin Aladdin Client Business, which is a centralized group whoare responsible forsupporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk &returns. Every day, the AladdinService team tackles the hardest, most sophisticated analytical problems in FinTech. Weutilizeour in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform.This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. Role Responsibility Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. Exhibit attention to detail when quality checking Green Package analytics and be accountable for thetimelydelivery of reports to our clientsin accordance withService Level Agreements. Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teamsand alsowith our external Clients. Support client/user requests related to the Aladdin analytics. Be a Student of the Markets by following the global markets daily to understand how macro-economic factors can affectthe analyticsand portfolios management s risk and investment decisions. Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. Show desire to work in a constantly evolving,changingand challenging environment. Experience 5+ years in financial or technology industry Excellent problem-solving and critical-thinking skills and an ability toidentifyproblems, design and articulate solutions and implement change. Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta andVaRwould be an advantage. Excellent communication and presentation skills in bothSpanishand English. Mustpossessstrong verbal and written communication skills and be able to develop good working relationships with partners. Technical skills (SQL, UNIX, Python and PERL) are preferred but not necessary. Must be detail orientated,possessinitiativeand work well under pressure. Degreein Finance, Engineering or Technology would be preferred. Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates whodemonstratean interest in learning these aspects of the job. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

Systems Engineer Description Hungry, Humble, Honest, with Heart. The Opportunity Nutanix (NTNX) is looking for a passionate and enthusiastic Systems Engineer (SE) who will act as a trusted advisor to our customers, beginning as a presales activity and continuing throughout the customer s transformational journey with Nutanix solutions. Your primary responsibility is to partner with the sales team, providing technical knowledge about Nutanix solutions to our customers and prospects. You ll deliver technical expertise through sales presentations, product demonstrations, and guide prospects through technical evaluations (POCs), which are critical to the success of our deals. Additionally, you ll collaborate with internal teams to address customer concerns, escalate product issues, and act as a brand ambassador for Nutanix. About the Team At Nutanix, you ll be part of the Systems Engineering team. This team operates with a strong spirit of collaboration and teamwork, driven by Nutanix s core values hungry, humble, honest, and with heart. You will report to the Head of Enterprise Business, Amit Sharma, who oversees strategic initiatives and technical direction for the team. This role is primarily on-site with frequent customer visits, but there are no strict office attendance requirements. Travel Requirement: Up to 50% of your time will be spent visiting customers, offering valuable face-to-face engagement to understand their needs and deliver exceptional solutions. Your Role Demonstrate features and articulate the benefits of Nutanix solutions to influence customer purchase decisions and drive business transformation. Size and configure Nutanix solutions to meet customer needs. Build and nurture long-term relationships with customers, establishing yourself as a trusted and valued resource. Provide customer feedback to internal Nutanix teams to support product development and service improvements. Work with sales counterparts to develop account plans, coverage models, and proposals, recommending solutions based on Nutanix offerings. Collaborate with the broader presales team to secure technical wins efficiently and professionally. What You Will Bring 7+ years of experience in a customer-facing technical role as a Systems Engineer or Solutions Engineer. Bachelor s degree or equivalent experience in Information Technology. Hands-on technical aptitude and agility to adapt to evolving market demands. Strong team player with proven cross-functional collaboration experience. Analytical approach to solving complex problems, with the ability to clearly describe the issue and recommend solutions. Excellent written and verbal communication skills in English, along with strong presentation abilities. Exceptional organizational skills, able to manage multiple projects and prioritize effectively. Highest standards of personal and professional ethics and integrity. A passion for learning, growth, and continuous improvement. Ability to craft compelling stories using whiteboards, presentations, and other media. Advanced knowledge of virtualization technologies and/or enterprise applications. Willingness to travel up to 50% of the time within your assigned territory and for key events. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law. We hire and promote individuals solely based on their qualifications for the job. We are committed to fostering an inclusive environment where all Nutants can thrive, do great work, and feel safe from discrimination, intimidation, or harassment. We also ensure reasonable accommodations for persons with disabilities. Qualification : Bachelors degree or equivalent experience in Information Technology.