Customer Lifecycle Jobs in Bengaluru

Software Development Engineer III Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management. Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels. At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences. You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you. What You ll Be Doing: AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service. Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle. Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps. Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects. Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues. Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information. Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability. Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently. Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle. Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges. What You ll Bring to the Role: 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions. Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar. Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra). In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc. Understanding of popular caching tools such as Ehcache, Memcache, Redis. A customer-first mindset with the ability to adapt quickly in a fast-paced environment. Strong problem-solving skills and the ability to think and communicate from first principles. Open-mindedness to learning new technologies and staying current with industry trends. Perks & Benefits: Medical Insurance: Comprehensive medical coverage with free online doctor consultations. Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave. Learning & Development: A dedicated fund for continuous learning and professional development. Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans. Team Culture: Regular fun events to promote collaboration and build company culture.

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Job Title: Manager - Data Analytics, Credit Card Portfolios Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company empowering banks and fintechs to build the future of financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform Zeta Tachyon is a cloud-native, fully API-enabled banking stack powering issuance, processing, lending, core banking, fraud & risk, and more. Over 20 million cards have been issued globally through our platform. With 1,700+ employees across the US, EMEA, and Asia and 70%+ in R&D, Zeta is backed by SoftBank, Mastercard, and others, having raised $330M at a $2B valuation in 2025. We work with leading banks and fintechs worldwide to transform multi-million card portfolios. Role Overview: We are looking for a strategic and experienced Manager - Data Analytics to lead business intelligence and enterprise reporting for global fintech portfolios including Credit Cards, Deposits, and other financial products. This role involves managing a team of analysts, leveraging multiple data lakes and warehouses, and building a scalable, comprehensive reporting framework for diverse markets including the US, UK, and India. Key Responsibilities: Enterprise Reporting & Data Architecture: Design and maintain end-to-end reporting across the customer lifecycle: acquisition, activation, usage, delinquency, collections, retention, operations, and support. Deliver accurate analysis of key financial KPIs: revenue, profitability, credit risk, defaults, acquisition cost. Build dashboards, self-service BI tools, and automated pipelines using Apache Superset, Metabase, Tableau. Optimize data storage and reporting for scalability and cost-efficiency. Data Integration & Analytics Execution: Collaborate with vendors and internal engineering to integrate data from credit bureaus, open banking, core banking, card and payment processors, loan origination, CCaaS, and aggregators into a centralized Data Lake. Business Intelligence & Growth: Lead analytics projects to uncover user behavior, optimize acquisition channels, underwriting, and portfolio performance via segmentation, cohort, and funnel analyses. Partner with Product and Marketing teams to evaluate experiments (A/B testing) and guide roadmap decisions. Leadership: Build, mentor, and lead a high-performing team of BI analysts and data visualization experts. Data Governance: Establish and enforce data governance best practices, ensuring compliance and data security. Skills & Experience: Expert in BI tools such as Apache Superset, Metabase, Tableau; strong SQL skills. Familiarity with cloud data platforms like Snowflake, Redshift, BigQuery. Deep knowledge of credit and fintech KPIs: acquisition, credit decisioning, delinquency, repayment, charge-offs, profitability, RoA, CLTV, etc. Proven leadership experience managing analytics teams and scaling reporting infrastructures. Excellent communication skills with the ability to translate complex data into business strategies. Knowledge of data governance, privacy, and security in financial services. Qualifications: 10+ years in Business Intelligence/Analytics with 3+ years in the credit card industry. 3+ years managing teams of analysts or data professionals. Bachelor s degree in Computer Science, Engineering, Statistics, or a related field. Equal Opportunity: Zeta celebrates diversity and is an equal opportunity employer. We are committed to fostering an inclusive environment and encourage candidates from all backgrounds to apply. Qualification : Bachelors degree in Computer Science, Engineering, Statistics, or a related field

Position: RTL Design Engineer Location: Bangalore Education: Engineering Degree in Electronics & Communication (E&C) Experience: 3 to 6 years Job Overview We are seeking a skilled RTL Design Engineer to own the full lifecycle of FPGA design projects from understanding customer requirements to final delivery. You will define DSP, system, and board architecture, partition algorithms between FPGA and software, and lead design, simulation, and verification activities. This role requires hands-on expertise with FPGA technologies, strong problem-solving skills, and the ability to engage closely with customers and production teams. Key Responsibilities Interpret customer requirements, specifications, and tender documents to define system architecture. Take end-to-end ownership of projects including risk assessment, mitigation planning, schedule tracking, and customer discussions. Partition signal processing algorithms for FPGA and software implementation; identify key building blocks. Provide estimates for FPGA resources, computational and memory bandwidth needs. Develop detailed module-level designs including coding, simulation, and peer reviews. Apply design, verification, and validation methodologies rigorously. Prepare and maintain comprehensive project documentation, including design and analysis reports. Support customers during integration and testing phases on-site. Assist production teams with technical support. Define RTL architecture and perform HDL coding, simulation, implementation, board testing, and debugging. Professional Skills & Technical Expertise Proficient in VHDL coding; experience with Verilog or SystemVerilog is a plus. Expertise with Xilinx FPGA devices and associated synthesis and implementation tools. Strong experience in functional simulation and hardware logic design/debugging. Familiarity with FPGA synthesis and place & route (PAR) tools. Experience implementing DSP algorithms in FPGA environments, especially for Radar and Electronic Warfare applications. Skilled in modeling algorithms using MATLAB/Octave, generating test vectors, and data visualization. Working knowledge of interfacing with ADCs and DACs, and analyzing their performance. Good command of configuration and version control tools such as SVN. Excellent communication and presentation skills for technical discussions and customer interactions. What You ll Bring Strong analytical mindset and problem-solving abilities. Ability to work independently and manage multiple tasks effectively. Detail-oriented with a commitment to high-quality design and documentation. Collaborative attitude to work across teams and customer sites. Qualification : Engineering Degree in Electronics & Communication (E&C)

Position: Senior Development and Demo Applications Administrator Location: Bangalore, India Shift: 2 PM 11 PM IST (EMEA/US business hours) About Workato Workato is a global leader in enterprise orchestration, helping over 400,000 customers streamline operations by connecting data, processes, applications, and experiences using its AI-powered automation platform. Workato is widely recognized by Forbes, Deloitte, Quartz, and Business Insider as a top startup to bet your career on. Work at the forefront of AI-driven automation in a high-impact, fast-growing environment. Thrive in a flexible, collaborative, innovation-first culture. Enjoy world-class perks while contributing to meaningful work that empowers businesses worldwide. Your Role As a Senior IC overseeing 150+ demo applications, you ll be pivotal in supporting Workato s technical teams including Product, Presales, Postsales, and Customer Support. You ll manage the lifecycle of demo apps, ensure operational excellence, and optimize for scale through automation, governance, and budgeting. Key Responsibilities Governance & Admin Manage lifecycle and governance of 150+ demo applications. Set policies for usage, compliance, and security. Administer user access, permissions, licenses, and complex configurations. Support & Enablement Act as go-to expert for all demo app support, requests, and issues. Train users and build documentation to scale adoption and reduce friction. Collaborate with technical teams to ensure integrations run smoothly. Budgeting & Procurement Define and manage budgets for demo tools and services. Own vendor engagement and procurement with support from sourcing teams. Monitor license renewals and negotiate terms proactively. Setup & Automation Set up new instances aligned with business goals. Implement automation for repetitive admin tasks (e.g., user provisioning, license allocation, workspace setup). Contribute to greater efficiency and systematization of demo environments. What You Bring Technical Skills & Experience 5+ years in application administration or IT governance. Hands-on experience in complex app configurations, user/permission/license management. Strong budgeting, procurement, and vendor management experience. Familiar with IDPs (Okta), SSO, MFA, OAuth2.0, OpenID Connect, SAML. Exposure to orchestration, BPM, or automation platforms a big plus. Excellent documentation, troubleshooting, and process improvement skills. Soft Skills Organized, proactive, and detail-oriented. Excellent communicator and team collaborator. Tech-savvy with a customer-first mindset. Strong analytical and problem-solving capabilities.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Vice President (VP), Product Management Tableau | Bangalore, India Full-Time | Product Management | Salesforce Lead Product Innovation for Tableau s Analytics Portfolio & Drive Customer Success Salesforce is seeking a visionary Vice President of Product Management for our Tableau product portfolio. In this strategic leadership role, you will own the end-to-end product lifecycle, driving innovation, execution, and customer value across Tableau s analytics and AI-driven offerings. As the India site leader for Product Management, you ll foster a collaborative, customer-centric product culture while partnering closely with global teams, sales, marketing, and engineering to accelerate growth and deliver next-generation analytics experiences. What You ll Do Lead and scale a high-performing team of product managers across Hyderabad and Bangalore, guiding the full product lifecycle from market research and vision setting to agile execution and go-to-market enablement Define and drive the Agentforce product strategy, leveraging Salesforce AI & automation capabilities to deliver autonomous, agentic analytics that enhance decision-making and user productivity Act as the India product management site leader, aligning regional efforts with global Tableau and Salesforce Analytics strategies to build a cohesive product culture Collaborate with cross-functional leaders, including engineering and sales, to foster innovation, increase velocity, and improve product quality Champion customer-focused product design by translating feedback and use cases into actionable, measurable solutions Build strategic customer relationships to validate concepts, gather insights, and ensure customer success Stay ahead of industry trends in analytics, BI, AI, and data platforms to drive competitive differentiation and identify new opportunities Deliver compelling product narratives and demos to internal teams, customers, and executives, clearly articulating Tableau s value proposition Promote a culture of experimentation and data-driven decision making using A/B testing, telemetry, and user research Mentor and develop emerging product leaders, fostering growth in product thinking, technical expertise, and leadership What You ll Bring 15+ years of product management experience, ideally in Analytics, Data, or AI-driven software products Proven ability to lead and inspire global, cross-functional product teams from inception through scale Strong people leadership skills, with a track record of building creative, collaborative teams and aligning performance with business goals Exceptional organizational, analytical, and communication skills, with experience in senior business discussions Willingness to travel regularly between Hyderabad and Bangalore, plus biannual visits to the US Deep passion for building customer-centric products and mentoring future product leaders Experience driving product vision and roadmap in complex, fast-paced environments Work at the forefront of analytics innovation with Tableau and Salesforce AI Be a key leader in a fast-growing product organization with significant impact on global strategy Thrive in a culture driven by collaboration, mentorship, and Salesforce s core values Access world-class learning, leadership coaching, and career development opportunities Competitive compensation and comprehensive benefits

Product Manager Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a leader in IP services known for its focus on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. We pioneered tech-enabled IP solutions ahead of industry trends and now serve over 600 clients worldwide. With 725+ employees passionate about IP and technology, MaxVal is dedicated to innovation and delivering customer and employee success. Job Overview The Product Manager will own the planning and execution of product development throughout the entire lifecycle. You will gather and prioritize customer and product requirements, define a clear product vision, and collaborate closely with engineering, sales, marketing, and support teams. Your work will ensure that product initiatives align with MaxVal s strategic goals and meet market demands effectively. Key Responsibilities Align Product and Organizational Goals: Ensure that product objectives support MaxVal s broader business strategy. Roadmap Development: Create and manage both short-term (6 months) and long-term (6+ months) product roadmaps. Market Opportunity Analysis: Analyze customer feedback to identify market trends and new opportunities. Product Releases: Manage release cycles according to Agile methodologies, ensuring smooth execution and adherence to timelines. Acceptance Criteria & QA: Define clear acceptance criteria and oversee quality assurance to maintain product excellence. Product Collateral Development: Prepare internal documentation, client-facing materials, and maintain sandbox environments for testing and demos. Cross-Functional Collaboration: Facilitate communication between Implementation, Pre-Sales, and Sales teams to ensure product alignment. Maintain a prioritized calendar for product requirements and customer feedback. Leadership: Lead Customer Advisory Boards and User Forums to build strong customer relationships and gather insights for continuous improvement. Skills and Abilities Required Deep knowledge of the Intellectual Property domain. Exceptional communication and interpersonal skills. Strong attention to detail and excellent organizational abilities.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Renewal Sales Specialist APAC | Cloud SaaS Renewals | Bangalore (EST Shift) Location: Bangalore, India Shift: 5:30 PM 2:30 AM IST Job Type: Full-Time | Renewals Sales | SaaS Account Management | Channel Sales About the Role Rubrik is hiring an experienced Renewal Sales Specialist to manage and drive renewals for existing customer accounts across the US and EMEA regions, based out of our Bangalore office. You will be responsible for owning a portfolio of renewals, ensuring on-time contract renewals, and maximizing recurring revenue growth. This position requires strong communication and collaboration with cross-functional teams including Account Executives, Renewal Operations, Channel Partners, Legal, Customer Success, and Finance to ensure smooth renewal processes and mitigate risks. What You ll Do Manage and meet quarterly renewal quotas and Annual Contract Value (ACV) targets for your book of business. Lead contract negotiations to secure incremental uplifts and favorable renewal terms. Maintain and review your renewal pipeline regularly using CRM tools like Salesforce. Conduct product usage reviews and coordinate with internal teams to address potential renewal risks. Generate and validate accurate renewal quotes at least 120 days prior to contract expiration. Proactively update renewal forecast and opportunity stages in CRM to reflect current pipeline status. Collaborate closely with Account Executives to identify and pursue upgrade and cross-sell opportunities. Consult with customers and partners to resolve renewal-related queries, leveraging internal resources as needed. Participate in product training and stay updated with company announcements and industry trends. Facilitate pipeline review and forecasting meetings with distributors and channel partners. Required Skills & Experience Minimum 2+ years experience in Renewals, Account Management, Sales, or Customer Success roles within SaaS or cloud software companies. Proven track record working with global customers across US, EMEA, and APAC markets. Knowledge of Cloud Data Management and Data Security solutions. Experience in working with Channel/Partner ecosystems is a strong advantage. Excellent verbal and written English communication skills. Bachelor s degree in any discipline. Ability to multitask, prioritize, and operate effectively in a fast-paced environment. Self-motivated, proactive, and capable of working independently or within teams. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Leveraging our innovative Zero Trust Data Security framework, we empower organizations to build resilience against cyber threats, operational disruptions, and insider risks. Powered by advanced machine learning, the Rubrik Security Cloud secures data across enterprise, cloud, and SaaS environments helping businesses maintain data integrity, availability, and rapid recovery when needed most. Join us and contribute to shaping the future of cloud data management and cybersecurity. Qualification : Bachelors degree in any discipline.

Senior Integration Developer Location: Bangalore, India Employment Type: Full-time, Permanent Job Description We are seeking a highly skilled Senior Healthcare Integration Developer to join our dynamic team. The ideal candidate will possess deep expertise in healthcare integration technologies, including DICOM and HL7, with a strong background in both front-end and back-end development. This individual should be passionate about delivering scalable, robust, and efficient software solutions used globally. You will be an integral part of our software development lifecycle, contributing to the design, development, and maintenance of healthcare integration products. The role will involve working closely with cross-functional teams and ensuring the highest standards of product excellence. Roles and Responsibilities Software Development: Contribute to the full software development lifecycle, building integration solutions tailored to our global healthcare customer base. Cross-functional Collaboration: Work closely with data scientists, product managers, UX/UI designers, and other teams to deliver seamless integration between front-end and back-end systems. API Development: Design and implement efficient APIs and interfaces, ensuring smooth interaction between various system components. Code Quality Assurance: Conduct thorough code reviews and participate in troubleshooting to maintain the integrity and excellence of the product. Performance Optimization: Focus on optimizing applications for speed, scalability, and responsiveness across multiple devices and platforms. Architectural Insights: Participate in architectural and design discussions, offering valuable insights and suggesting improvements for overall system optimization. Continuous Learning: Stay updated with emerging technologies and industry best practices, continuously enhancing development processes and methodologies. Agile Methodology: Actively contribute to agile/scrum processes, including sprint planning, estimation, and progress tracking. Lifecycle Enhancement: Champion and improve our development lifecycle by refining architectural and process standards, implementing source control practices, and enhancing automated testing and deployment pipelines. Skills and Expertise Educational Background: A Bachelor s degree in Technology (BTech) in Computer Science or a related field, or equivalent professional experience in a technical role. Experience: Minimum of 5 years of hands-on experience in full-stack development, with at least 3 years focused specifically on healthcare IT. Healthcare Integration Knowledge: Strong understanding of DICOM and DIMSE operations. Technical Skills: Proficient in Django ORM, Django REST framework, and a solid understanding of Django's class-based views. Experience with database technologies like PostgreSQL and Redis. Familiarity with CI/CD pipelines, Docker containerization, and AWS cloud services. Healthcare IT Expertise: A robust background in healthcare IT and integration solutions. Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Collaboration: Experience working in cross-functional teams, bridging the gap between technical and clinical staff to ensure seamless project execution. Integration Engine Knowledge: Experience with integration engines, such as Nextgen Mirth Connect, is highly desirable. This is an exciting opportunity to work at the forefront of healthcare technology, driving impactful change within the industry. You will be part of a fast-paced, innovative team that is committed to making a difference in the lives of patients worldwide. We offer competitive compensation, opportunities for professional growth, and a collaborative environment to nurture your skills and career. Qualification : A Bachelors degree in Technology (BTech) in Computer Science or a related field, or equivalent professional experience in a technical role.

Role: Email Marketing & CRM Automation Specialist Experience Required: Minimum of 4+ years of relevant experience Location: Bangalore Notice Period: Open Preferably Immediate Joiners Employment Type: Full-Time About Aezion: Aezion is a leading technology solutions provider, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. As a trusted digital engineering partner in the USA, we are committed to delivering outstanding value across all stages of the project lifecycle architecting, designing, developing, hosting, maintaining, and supporting. We are dedicated to exceeding client expectations and stand by our promise: "Get it right, or make it right." At Aezion, we view our work as more than a job; it s a ministry that reflects our core values. Our Culture: Aezion is driven by our Purpose Love others like Christ and guided by our values of Love, Dependability, Humility, Diversity, Speed, and Innovation. We believe that service defines us, and our dedicated team of 200+ employees work with passion to transform our clients into lifelong partners. Role Overview: We are looking for an Email Marketing & CRM Automation Specialist to join our team and take ownership of lead management and automation processes. You will be responsible for managing CRM software, creating automated workflows, and driving customer engagement through email campaigns. Your expertise in CRM systems, email marketing, and lead nurturing will be critical in optimizing lead conversion and ensuring effective customer communication. Key Responsibilities: CRM Management: Oversee CRM software to organize, store, and manage lead data effectively. Ensure data is up-to-date and accurate for marketing and sales teams. Email Automation & Workflows: Develop and optimize automated email workflows and sequences for lead nurturing, customer engagement, and sales funnel management. Lead Scoring & Segmentation: Implement lead scoring models to prioritize leads based on engagement and behavior, ensuring that the most promising prospects are addressed first. CRM Data Analysis: Track and analyze CRM data to monitor performance, identify trends, and suggest improvements to the marketing strategy. CRM Integration: Integrate CRM with other marketing tools and platforms to ensure smooth workflows and data sharing across systems. Lead Nurturing: Manage and optimize lead nurturing strategies in a B2B environment, ensuring consistent engagement and progression through the sales funnel. Required Skills and Experience: CRM Expertise: Proficiency in using CRM platforms such as HubSpot, Salesforce, or similar to manage lead data and drive marketing automation. Marketing Automation: Advanced skills in setting up, optimizing, and maintaining marketing automation workflows and email campaigns. Data Analysis & Segmentation: Strong experience in customer data analytics, segmentation, and reporting to ensure targeted and personalized marketing efforts. Lead Nurturing in B2B: Expertise in lead nurturing, particularly within a B2B environment, managing sales funnels, and maximizing lead conversion rates. CRM & Marketing Integration: Ability to integrate CRM systems with other marketing technologies and tools to create a seamless experience for both customers and internal teams. Email Marketing Tools: Proficiency in email marketing platforms and tools, with a focus on driving engagement and optimizing email performance. Preferred Qualifications: Experience with HubSpot CRM or other advanced marketing automation platforms. Proven track record in managing large-scale email marketing campaigns and nurturing leads in a B2B environment. Strong understanding of customer behavior, lead scoring, and email campaign optimization.

Job Title: Web Developer (Angular) Artificial Intelligence Products Location: Bengaluru Experience: 3-6 years Job Overview We are seeking an experienced Web Developer with expertise in Angular to build and maintain web applications for our Artificial Intelligence products. The ideal candidate will play a crucial role in the full product lifecycle, from concept to release and customer feedback. This is a great opportunity to work on cutting-edge technology in a fast-paced environment, driving innovation and delivering high-quality, high-performance user interfaces. Key Responsibilities Angular Development: Develop responsive web applications using AngularJS (version 1.x) and other modern web technologies (HTML, CSS, JavaScript). UI Design and Development: Design and develop modern, rich user interfaces that adhere to AngularJS best practices and are optimized for performance. Collaborate with Design Team: Work closely with the design team to bring UI/UX ideas to life, ensuring seamless integration between design and functionality. Performance Optimization: Conduct performance tests and provide optimization recommendations to ensure high performance and maintainability of applications. Unit Testing: Write unit tests for Angular, .NET, and REST services to ensure code quality and reliability. Full Product Life Cycle: Be involved in the complete product life cycle from initial concept and product design to development, release, and customer feedback. Support and Maintenance: Provide ongoing technical support, ensure continuous improvements, and maintain the mobile/web applications. Cross-functional Coordination: Collaborate with backend teams to integrate services and with external teams when using web services for integration. Continuous Learning: Continuously develop and improve your skills to stay up-to-date with the latest frontend technologies and Angular best practices. Skills and Qualifications AngularJS Development: Strong experience with AngularJS (version 1.x), and other frontend frameworks, with the ability to make complex technical decisions and drive the technical direction of projects. Frontend Technologies: Proficiency in JavaScript, CSS, HTML, and responsive design principles. Testing & Performance: Experience writing unit tests and conducting performance tests to ensure code quality and application scalability. UI/UX Collaboration: Ability to work closely with design teams to create visually appealing and responsive web/mobile interfaces. Technical Documentation: Skilled in documenting JavaScript, HTML, and CSS code, along with development and testing processes. Integration: Experience with coordinating with backend teams for API integration and utilizing external web services when needed. Problem Solving: Strong analytical and problem-solving skills with a focus on optimizing performance and user experience. Tools and Frameworks: Experience with .NET, REST services, and other related technologies. Communication: Excellent communication skills for collaborating with both technical and non-technical teams. Innovative Work Environment: Work on cutting-edge Artificial Intelligence products and be a part of a highly skilled development team. Fast-Paced Growth: Opportunities for growth, skill development, and career advancement in a rapidly evolving field. Flexible and Collaborative Culture: A supportive and flexible work environment with opportunities to work on exciting and impactful projects. If you are passionate about Angular development, cutting-edge AI products, and working in a dynamic, collaborative environment, we would love to hear from you. Join us and help shape the future of web development in the AI space!

Job Title: Customer Success Manager Location: Chennai Experience: 5+ Years About Linarc: Linarc is a collaborative project management platform designed for construction teams. Focused on quality, cost, and schedule management, Linarc streamlines workflows across multiple stakeholders throughout various phases of construction projects. Headquartered in Chennai, India, Linarc offers a dynamic and innovative environment where employees can thrive and excel. Job Description: We are seeking a proactive and experienced Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, driving product adoption, and contributing to the overall growth and success of Linarc. In this role, you will work closely with customers to understand their business needs, help them optimize their experience with our platform, and provide support across their lifecycle. You ll be the bridge between our customers and the product team, ensuring that clients have the best experience possible and that their feedback drives continuous improvement. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for assigned customers, guiding them throughout their lifecycle with our product, ensuring their satisfaction and success. Onboarding & Implementation: Onboard new customers, ensuring a smooth and successful implementation process, providing hands-on support during the transition. Product Adoption & Engagement: Drive product adoption by providing training, best practices, and regular product updates to help customers realize maximum value from the platform. Customer Advocacy: Act as the voice of the customer, offering insights and feedback to the product and development teams for continuous improvement. Issue Resolution & Escalations: Manage escalations effectively, ensuring timely resolution of customer issues and challenges. Customer Health Monitoring: Monitor key customer health metrics and develop strategies to enhance retention and reduce churn. Revenue Growth: Identify upsell and cross-sell opportunities and collaborate with the sales team to drive revenue growth and expand customer relationships. Reporting: Prepare and deliver regular performance and usage reports, keeping customers informed and engaged with the product. Requirements: Experience: 5+ years of experience in customer success, account management, or a related role, preferably in a SaaS or product-driven company. Track Record: Proven success in managing and growing customer relationships and ensuring customer satisfaction. Skills: Strong understanding of customer success metrics and strategies, with a focus on product adoption, retention, and customer satisfaction. Communication: Excellent communication, presentation, and interpersonal skills. Ability to explain technical concepts to non-technical stakeholders. Problem-Solving: A problem-solving mindset with the ability to handle customer escalations and challenges effectively. Tools: Experience with CRM and customer success platforms such as Salesforce, HubSpot, or Gainsight. Analytical & Project Management Skills: Strong analytical and project management skills to drive customer success initiatives. Education: Bachelor's degree in Business, Marketing, or a related field (preferred). What We Offer: Competitive Salary & Benefits A collaborative and growth-driven work environment Opportunity to work with a passionate and innovative team If you are a customer-centric professional with a track record of success in driving customer satisfaction and growth, we would love to hear from you! Qualification : Bachelor's degree in Business, Marketing, or a related field (preferred).

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

About the role - Manager - Customer Success The Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers. Responsibilities Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders. Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs. Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients. Experience in setting up NPS / CSAT Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn Manage and coach a team of customer success executives and operations executives. Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes. Collaborate with the technical team to set up or configure Intugine s software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements 2-5 years of experience in business operations/customer success. Minimum 1 year of B2B Saas operations experience preferred. Minimum 1 year of management experience preferred. MBA preferred from Tier 1/2/3 colleges. You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus). Qualification : MBA preferred from Tier 1/2/3 colleges.

Project Manager IT Infrastructure/Cybersecurity Responsibilities: Lead requirements gathering and high-level scoping for projects. Manage resource requisition to ensure the right skill sets are assigned to the project. Estimate, plan, and schedule project tasks to ensure timely delivery. Submit a clear statement of work (SOW) along with project plans, including cost and schedule estimates, for customer approval. Monitor and track project schedules and budgets, ensuring adherence to project goals. Regularly update project schedules and budgets to reflect changes or progress. Provide comprehensive project reporting and maintain the project database. Manage stakeholders and provide regular project updates. Interact with customers to manage expectations and deliverables. Ensure the management of project SLAs with customers is maintained throughout the project lifecycle. Create differentiated, value-driven project delivery strategies for customers. Requirements: Experience in managing IT Infrastructure and Cybersecurity projects. Strong knowledge in preparing and developing project schedules, estimations, establishing measures, milestones, and tracking progress. Exposure to data center migration/consolidation, transition, infrastructure deployment, and management. Proven experience in managing projects through risk management, quality management, issue/problem management, and scope change management processes. Certifications such as PMP, PgMP, PRINCE2, CAPM, ITIL, Six Sigma, and proficiency in MS Project are preferred. Strong communication, presentation, and leadership skills. Ability to manage remote project teams across different geographies. Experience with offshore delivery models. Preferred technical experience in Unix, Wintel, End-user desktop environments, and Networks. Proficient in project management tools like MS Project and in managing related processes. Minimum of 5 years of experience in Project Management.

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.

About Oracle Customer Success Services Oracle Customer Success Services (CSS) follows a One Oracle approach to ensure customer success by offering a comprehensive range of services and solutions. Supported by certified and experienced professionals, CSS accelerates the customer journey by providing expert implementation and support. Through a customer-centric, integrated service model, CSS collaborates closely with Oracle Development to deliver exceptional solutions. Role Overview As a Senior Cloud Security Engineer, you will be responsible for delivering high-quality support and services in Oracle Database, Engineered Systems, and Cloud Technologies for premium customers. This role covers the entire product lifecycle, including architecture design, implementation, optimization, and maintenance. You will work directly with customers to ensure they maximize the value of Oracle s technology solutions. Career Level: IC4 Key Responsibilities 4.5 to 10 years of experience in Oracle Cloud Infrastructure (OCI). Lead the full cycle of Oracle Cloud Security assessments, design, and implementations, ensuring adherence to best practices. Hands-on expertise in Oracle Identity and Access Management (IAM), Identity Cloud Service (IDCS), and cloud security solutions. Implement and manage Active Directory (AD) and IDCS connectivity. Define and maintain role hierarchies, function security policies, and provisioning mechanisms. Perform vulnerability scanning using Qualys Guard and recommend remediation actions. Customize roles and responsibilities while configuring Single Sign-On (SSO) solutions. Analyze and report on application security configurations and compliance status. Support Software Development Life Cycle (SDLC) processes, including environment configuration and migration. Ensure robust User Access Provisioning, Application Control, and Security management. Deliver end-to-end Oracle Cloud Applications Security & Controls services. Required Skills & Expertise Cloud Security Cloud Services Cloud Technologies Diversity & Inclusion at Oracle At Oracle, we believe innovation thrives in an inclusive environment that embraces diverse perspectives. Our career opportunities span industries, roles, countries, and cultures, allowing employees to grow, innovate, and maintain work-life balance. With over 40 years of industry leadership, Oracle operates with integrity and excellence, serving some of the world s top companies. We are committed to fostering an inclusive workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of employee benefits, including: Medical and life insurance Retirement planning options Parental leave policies Flexible work arrangements Opportunities to give back to the community through volunteer programs