Customer Lifecycle Manager Jobs in Bengaluru

Associate Project Manager Experience: 1 4 years Location: Bangalore Employment Type: Full-Time About Kapture CX Kapture CX is a leading AI-powered SaaS platform that helps enterprises automate and enhance customer experience. Headquartered in Bangalore, we operate globally across India, USA, UAE, Singapore, Philippines, and Indonesia. Role Overview We are seeking an Associate Project Manager to oversee the end-to-end delivery of CRM and ticketing platform implementations. You will manage projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with business objectives. Key Responsibilities Project Lifecycle: Manage end-to-end CRM implementation projects for multiple clients, ensuring business requirements are translated into technology solutions. Documentation: Develop and maintain critical project assets including BRD, SOW, project plans, and resource plans. Risk Management: Monitor progress, identify risks, and implement mitigation strategies while reviewing deliverables for quality and consistency. Stakeholder Management: Communicate status updates and production issues to stakeholders; interact with clients to manage expectations. Cross-functional Coordination: Lead resource management and collaborate with both technical and non-technical teams for seamless execution. Requirements Experience: 1 5 years managing software implementation projects (CRM, ERP, or ServiceDesk preferred). Education: B.E./B.Tech. in Computer Science or a related engineering field is preferred. Technical Skills: Proficiency with Jira and a basic understanding of APIs and technology integrations. Certifications: PMP, CSM, or PRINCE2 certifications are a significant advantage. Soft Skills: Exceptional planning, estimating, and relationship-building skills with a strong techno-functional mindset. Qualification : B.E./B.Tech. in Computer Science or a related engineering field is preferred

Technical Project Manager - AI Delivery Location: Bengaluru Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and business-focused virtual telecom operator for emerging markets. Founded in 2011, Exotel powers over 50 million daily engagements across voice, video, and messaging channels. Our cloud-based solutions are trusted by over 6,000 companies in more than 60 countries including major players like Ola, Swiggy, Flipkart, GoJek, Byju s, HDFC Bank, Zomato, and Urban Company. We are a Series D company valued at $100 million, with $60 million in ARR, and we provide communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud. About the Role Exotel is looking for a Technical Project Manager - AI Delivery to oversee the end-to-end delivery of complex AI-driven projects. You ll be responsible for managing the complete project lifecycle from initiation to closure ensuring that all deliverables meet quality standards, customer requirements, and timelines. As the primary customer interface, you will manage expectations, resolve issues proactively, and ensure successful AI-first implementations for enterprise customers. In this role, you will also contribute technical insights, provide support to your team, and help drive continuous improvement while maintaining a customer-centric focus. Responsibilities Project Planning & Execution: Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation. Track progress, ensure deliverables meet quality standards, and ensure timely delivery. Customer Interface: Act as the primary point of contact for customers on assigned projects. Conduct regular status meetings, manage customer expectations, and ensure that their needs are consistently met. Scope & Requirement Management: Work closely with customers to define and document project requirements, manage scope changes, and ensure alignment with product capabilities. Risk Management: Identify potential project risks, develop mitigation strategies, and ensure timely issue resolution. Escalate risks to the Lead Project Manager when necessary. Cross-Functional Coordination: Coordinate daily activities with delivery and engineering teams, ensuring that technical tasks align with project timelines. Facilitate smooth handovers to support engineers post-delivery. Reporting & Stakeholder Communication: Prepare and present regular project status reports to the Lead Project Manager and other internal stakeholders. Methodology Adherence: Ensure all project activities adhere to AI delivery methodologies and best practices, optimizing workflows and processes. Mentorship: Provide mentorship to junior project team members, fostering a high-performing, value-driven organizational culture. Ownership: Take ownership of business satisfaction through the tested deployment of solutions and by consistently delivering on project objectives. Experience: 5+ years of project management experience, preferably in software or SaaS delivery, with a proven track record of managing complex projects from initiation to closure. Technical Knowledge: Strong understanding of integration methods for CRMs and APIs. Familiarity with cloud systems, architecture, networking, and deployment methodologies. AI/ML Knowledge: Familiarity with AI/ML, NLP, or conversational AI concepts is a plus. Requirements Gathering: Experience in gathering and translating customer requirements into actionable business use cases. Customer Management: Ability to run customer meetings, manage expectations, and handle change requests effectively. Technical Expertise: Strong understanding of Linux, networking, databases, message queues, and caching. GenAI Exposure: Hands-on experience with GenAI technologies, such as prompt engineering and Large Language Models (LLM) applications. Soft Skills: Excellent time management, communication, and interpersonal skills. Strong organizational and problem-solving abilities. Customer-Centric: Proactive, customer-focused mindset, ensuring timely issue resolution and high-quality delivery. General Skills Lead the implementation and testing of GenAI projects, ensuring alignment with customer requirements and business goals. Coordinate with pre-sales, product, and support teams to set expectations and deliver according to timelines. Ensure adherence to SLAs, proactively resolve delivery bottlenecks, and maintain a smooth delivery pipeline. Mentor junior engineers and uphold high-quality standards in all project deliverables. Innovation at Scale: Work on cutting-edge AI and communication technologies impacting millions of people daily. Growth & Impact: Be part of a rapidly growing company with ample opportunities for career development and personal growth. Collaborative Culture: Join a passionate, supportive, and high-performing team where collaboration and innovation are core values. Competitive Benefits: Enjoy comprehensive health insurance, mental wellness support, and a robust benefits package. If you are an experienced Project Manager with a strong technical background and a passion for AI-driven solutions, we d love to hear from you. Apply Now to join the Exotel team as a Technical Project Manager - AI Delivery and play a key role in transforming customer engagement across emerging markets.

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Job Title: Manager - Data Analytics, Credit Card Portfolios Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company empowering banks and fintechs to build the future of financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform Zeta Tachyon is a cloud-native, fully API-enabled banking stack powering issuance, processing, lending, core banking, fraud & risk, and more. Over 20 million cards have been issued globally through our platform. With 1,700+ employees across the US, EMEA, and Asia and 70%+ in R&D, Zeta is backed by SoftBank, Mastercard, and others, having raised $330M at a $2B valuation in 2025. We work with leading banks and fintechs worldwide to transform multi-million card portfolios. Role Overview: We are looking for a strategic and experienced Manager - Data Analytics to lead business intelligence and enterprise reporting for global fintech portfolios including Credit Cards, Deposits, and other financial products. This role involves managing a team of analysts, leveraging multiple data lakes and warehouses, and building a scalable, comprehensive reporting framework for diverse markets including the US, UK, and India. Key Responsibilities: Enterprise Reporting & Data Architecture: Design and maintain end-to-end reporting across the customer lifecycle: acquisition, activation, usage, delinquency, collections, retention, operations, and support. Deliver accurate analysis of key financial KPIs: revenue, profitability, credit risk, defaults, acquisition cost. Build dashboards, self-service BI tools, and automated pipelines using Apache Superset, Metabase, Tableau. Optimize data storage and reporting for scalability and cost-efficiency. Data Integration & Analytics Execution: Collaborate with vendors and internal engineering to integrate data from credit bureaus, open banking, core banking, card and payment processors, loan origination, CCaaS, and aggregators into a centralized Data Lake. Business Intelligence & Growth: Lead analytics projects to uncover user behavior, optimize acquisition channels, underwriting, and portfolio performance via segmentation, cohort, and funnel analyses. Partner with Product and Marketing teams to evaluate experiments (A/B testing) and guide roadmap decisions. Leadership: Build, mentor, and lead a high-performing team of BI analysts and data visualization experts. Data Governance: Establish and enforce data governance best practices, ensuring compliance and data security. Skills & Experience: Expert in BI tools such as Apache Superset, Metabase, Tableau; strong SQL skills. Familiarity with cloud data platforms like Snowflake, Redshift, BigQuery. Deep knowledge of credit and fintech KPIs: acquisition, credit decisioning, delinquency, repayment, charge-offs, profitability, RoA, CLTV, etc. Proven leadership experience managing analytics teams and scaling reporting infrastructures. Excellent communication skills with the ability to translate complex data into business strategies. Knowledge of data governance, privacy, and security in financial services. Qualifications: 10+ years in Business Intelligence/Analytics with 3+ years in the credit card industry. 3+ years managing teams of analysts or data professionals. Bachelor s degree in Computer Science, Engineering, Statistics, or a related field. Equal Opportunity: Zeta celebrates diversity and is an equal opportunity employer. We are committed to fostering an inclusive environment and encourage candidates from all backgrounds to apply. Qualification : Bachelors degree in Computer Science, Engineering, Statistics, or a related field

Position: Senior Development and Demo Applications Administrator Location: Bangalore, India Shift: 2 PM 11 PM IST (EMEA/US business hours) About Workato Workato is a global leader in enterprise orchestration, helping over 400,000 customers streamline operations by connecting data, processes, applications, and experiences using its AI-powered automation platform. Workato is widely recognized by Forbes, Deloitte, Quartz, and Business Insider as a top startup to bet your career on. Work at the forefront of AI-driven automation in a high-impact, fast-growing environment. Thrive in a flexible, collaborative, innovation-first culture. Enjoy world-class perks while contributing to meaningful work that empowers businesses worldwide. Your Role As a Senior IC overseeing 150+ demo applications, you ll be pivotal in supporting Workato s technical teams including Product, Presales, Postsales, and Customer Support. You ll manage the lifecycle of demo apps, ensure operational excellence, and optimize for scale through automation, governance, and budgeting. Key Responsibilities Governance & Admin Manage lifecycle and governance of 150+ demo applications. Set policies for usage, compliance, and security. Administer user access, permissions, licenses, and complex configurations. Support & Enablement Act as go-to expert for all demo app support, requests, and issues. Train users and build documentation to scale adoption and reduce friction. Collaborate with technical teams to ensure integrations run smoothly. Budgeting & Procurement Define and manage budgets for demo tools and services. Own vendor engagement and procurement with support from sourcing teams. Monitor license renewals and negotiate terms proactively. Setup & Automation Set up new instances aligned with business goals. Implement automation for repetitive admin tasks (e.g., user provisioning, license allocation, workspace setup). Contribute to greater efficiency and systematization of demo environments. What You Bring Technical Skills & Experience 5+ years in application administration or IT governance. Hands-on experience in complex app configurations, user/permission/license management. Strong budgeting, procurement, and vendor management experience. Familiar with IDPs (Okta), SSO, MFA, OAuth2.0, OpenID Connect, SAML. Exposure to orchestration, BPM, or automation platforms a big plus. Excellent documentation, troubleshooting, and process improvement skills. Soft Skills Organized, proactive, and detail-oriented. Excellent communicator and team collaborator. Tech-savvy with a customer-first mindset. Strong analytical and problem-solving capabilities.

Job Title: Senior Product Manager Location: Bangalore North, Karnataka, India Job Type: Full-Time Industry: Mobile Gaming / Entertainment About Us We are one of India s fastest-growing and most exciting mobile gaming companies. Founded in 2014, in partnership with Modern Times Group (MTG), our vision is to create simple, impactful casual game experiences at a massive scale. We have built a global network of chart-topping games supported by powerful tech and analytics infrastructure. Our product portfolio includes evergreen hits like Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary PlaySimple Games is seeking an experienced Senior Product Manager to own and drive the entire product lifecycle for our games. This is a hands-on leadership role involving end-to-end ownership of the product roadmap, strategic planning, and cross-functional collaboration to ensure the continued success of our products. Key Responsibilities Full Product Lifecycle Management: Lead product vision, competitive analysis, requirements gathering, feature prioritization, roadmap planning, and partner alignment. Strategy & Collaboration: Develop and drive product strategy and specifications, working closely with game teams to meet product goals. Performance Metrics: Define KPIs and measure product success using qualitative insights and quantitative data to inform decisions. Customer Needs & Feedback: Deeply understand player needs and create continuous feedback loops with product and engineering teams for iterative improvement. Integration Recommendations: Collaborate with product and engineering leads to recommend optimal integration solutions tailored to game teams. Team Development: Train, mentor, and manage a team of Product Managers and Business Analysts, supporting their growth and development. Product Evangelism: Advocate for product value internally and externally, articulating how our products solve user challenges. Competitive Analysis: Analyze competitors and market trends to generate actionable insights that shape the product roadmap. Cross-Team Collaboration: Work closely with product, engineering, and design teams within Central Technology to drive innovation and foster a positive work culture. Requirements Experience: 6-8 years in product management, preferably with digital products, games, or mobile apps. Consumer Product Expertise: Background in web/mobile consumer products, user acquisition, and growth strategies is highly preferred. Product Management Skills: Proven ability to build successful products that meet customer needs and business objectives. Strategic Judgment: Strong decision-making skills with the ability to develop clear, measurable objectives aligned to business goals. Data-Driven: Experience applying lean, data-driven principles; familiarity with data analytics and SQL is a plus. Project Management: Exceptional organizational skills with experience presenting to executive leadership. Technical Proficiency: Skilled in creating wireframes, product specs, and documentation. Communication: Excellent written and verbal communication skills with high attention to detail. Self-Starter & Team Player: Proactive, driven, and collaborative with a passion for product excellence.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Vice President (VP), Product Management Tableau | Bangalore, India Full-Time | Product Management | Salesforce Lead Product Innovation for Tableau s Analytics Portfolio & Drive Customer Success Salesforce is seeking a visionary Vice President of Product Management for our Tableau product portfolio. In this strategic leadership role, you will own the end-to-end product lifecycle, driving innovation, execution, and customer value across Tableau s analytics and AI-driven offerings. As the India site leader for Product Management, you ll foster a collaborative, customer-centric product culture while partnering closely with global teams, sales, marketing, and engineering to accelerate growth and deliver next-generation analytics experiences. What You ll Do Lead and scale a high-performing team of product managers across Hyderabad and Bangalore, guiding the full product lifecycle from market research and vision setting to agile execution and go-to-market enablement Define and drive the Agentforce product strategy, leveraging Salesforce AI & automation capabilities to deliver autonomous, agentic analytics that enhance decision-making and user productivity Act as the India product management site leader, aligning regional efforts with global Tableau and Salesforce Analytics strategies to build a cohesive product culture Collaborate with cross-functional leaders, including engineering and sales, to foster innovation, increase velocity, and improve product quality Champion customer-focused product design by translating feedback and use cases into actionable, measurable solutions Build strategic customer relationships to validate concepts, gather insights, and ensure customer success Stay ahead of industry trends in analytics, BI, AI, and data platforms to drive competitive differentiation and identify new opportunities Deliver compelling product narratives and demos to internal teams, customers, and executives, clearly articulating Tableau s value proposition Promote a culture of experimentation and data-driven decision making using A/B testing, telemetry, and user research Mentor and develop emerging product leaders, fostering growth in product thinking, technical expertise, and leadership What You ll Bring 15+ years of product management experience, ideally in Analytics, Data, or AI-driven software products Proven ability to lead and inspire global, cross-functional product teams from inception through scale Strong people leadership skills, with a track record of building creative, collaborative teams and aligning performance with business goals Exceptional organizational, analytical, and communication skills, with experience in senior business discussions Willingness to travel regularly between Hyderabad and Bangalore, plus biannual visits to the US Deep passion for building customer-centric products and mentoring future product leaders Experience driving product vision and roadmap in complex, fast-paced environments Work at the forefront of analytics innovation with Tableau and Salesforce AI Be a key leader in a fast-growing product organization with significant impact on global strategy Thrive in a culture driven by collaboration, mentorship, and Salesforce s core values Access world-class learning, leadership coaching, and career development opportunities Competitive compensation and comprehensive benefits

Project Manager (Implementation Manager) Location: Bangalore, India About MaxVal MaxVal, established in 2004, is a leader in IP services focused on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. We pioneered tech-enabled IP solutions well before it became industry standard and today serve over 600 clients worldwide with sophisticated products and services. Our team of 725+ IP and tech experts continuously innovate to achieve both customer and employee success. Job Overview The Implementation Manager leads end-to-end delivery of Symphony implementation projects, ensuring client satisfaction, timely execution, and quality. This role requires strong communication, project planning, issue resolution, and cross-team coordination to successfully deploy and transition Symphony, MaxVal s Intellectual Property Management Software. Key Responsibilities Develop, maintain, and secure client approval for detailed project plans. Establish and manage clear communication channels with clients and internal teams throughout project lifecycle. Analyze project requirements, propose solutions, and secure management support to meet deadlines. Lead complete implementation process, ensuring smooth handover to support post-go-live. Identify and propose Change Requests and additional revenue opportunities beneficial to clients. Deliver client requirements on time, maintaining quality and adherence to Statement of Work (SOW). Coordinate with Product Engineering, Support, Annuities, Rules, and Paralegal teams for seamless project delivery. Drive at least three process improvements to optimize project delivery and client support. Keep functional bugs within defined limits for all production releases. Proactively communicate potential risks and schedule impacts to clients and management. Provide accurate project status updates as requested by management. Train self and team members on implementation methodologies and client data validation. Requirements Proven hands-on Project Management experience using industry tools. Strong skills in project estimation, planning, costing, and proposal/RFP development. Understanding of design and solution processes preferred. Experience managing fixed-price projects, controlling scope creep, and optimizing resource usage. Excellent verbal and written communication skills.

Product Manager Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a leader in IP services known for its focus on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. We pioneered tech-enabled IP solutions ahead of industry trends and now serve over 600 clients worldwide. With 725+ employees passionate about IP and technology, MaxVal is dedicated to innovation and delivering customer and employee success. Job Overview The Product Manager will own the planning and execution of product development throughout the entire lifecycle. You will gather and prioritize customer and product requirements, define a clear product vision, and collaborate closely with engineering, sales, marketing, and support teams. Your work will ensure that product initiatives align with MaxVal s strategic goals and meet market demands effectively. Key Responsibilities Align Product and Organizational Goals: Ensure that product objectives support MaxVal s broader business strategy. Roadmap Development: Create and manage both short-term (6 months) and long-term (6+ months) product roadmaps. Market Opportunity Analysis: Analyze customer feedback to identify market trends and new opportunities. Product Releases: Manage release cycles according to Agile methodologies, ensuring smooth execution and adherence to timelines. Acceptance Criteria & QA: Define clear acceptance criteria and oversee quality assurance to maintain product excellence. Product Collateral Development: Prepare internal documentation, client-facing materials, and maintain sandbox environments for testing and demos. Cross-Functional Collaboration: Facilitate communication between Implementation, Pre-Sales, and Sales teams to ensure product alignment. Maintain a prioritized calendar for product requirements and customer feedback. Leadership: Lead Customer Advisory Boards and User Forums to build strong customer relationships and gather insights for continuous improvement. Skills and Abilities Required Deep knowledge of the Intellectual Property domain. Exceptional communication and interpersonal skills. Strong attention to detail and excellent organizational abilities.

Director Implementation Location: Bengaluru, India About MaxVal MaxVal began in 2004 as an IP services company, rooted in efficiency, cost-effectiveness, and continuous process improvement. Our early adoption of tech-enabled solutions helped us evolve into a product-driven organization, delivering cutting-edge Intellectual Property (IP) management tools. Today, we serve over 600 global clients across the full IP lifecycle with a team of 725+ domain and technology experts. At MaxVal, we "do the right things" and innovate relentlessly to deliver success for both our customers and employees. Job Summary As Director Implementation, you will lead the end-to-end delivery of Symphony, MaxVal s flagship IP Management platform built on Salesforce. You will oversee the implementation lifecycle from requirements analysis to final deployment ensuring timely, high-quality, and scalable solutions for enterprise clients. You ll manage a cross-functional team of Salesforce Developers, QA Engineers, and DBAs, with a focus on customer satisfaction, architectural integrity, and strategic execution. Key Responsibilities Implementation Leadership Own the full implementation lifecycle for Symphony solutions from client onboarding and requirements gathering to configuration, deployment, and post-go-live transition. Ensure projects meet timeline, quality, and scope expectations across multiple concurrent implementations. Architecture & Solution Design Lead the design of scalable Salesforce/Symphony solutions, incorporating best practices for performance, data integrity, and long-term sustainability. Define and maintain a Salesforce architecture roadmap aligned with client needs and product evolution. Team Leadership & Resource Management Direct and mentor a team of 20+ professionals including Salesforce Developers, QA Engineers, and DBAs. Promote a culture of accountability, continuous learning, and cross-functional collaboration. Client Engagement & Stakeholder Management Act as a primary point of contact for clients during the implementation phase. Translate client business needs into technical requirements and ensure alignment throughout the project lifecycle. Proactively manage risks, escalate issues, and deliver regular status updates to internal and external stakeholders. Governance & Compliance Implement and enforce Salesforce/Symphony governance, ensuring adherence to data security and regulatory standards. Conduct performance monitoring, audit checks, and post-implementation reviews to optimize future rollouts. Cross-Functional Collaboration Work closely with Product Management, Sales, Support, and Customer Success teams to ensure seamless handoffs and end-to-end customer satisfaction. Collaborate with vendor and partner teams to integrate third-party tools and AppExchange solutions when required. Qualifications Required 10+ years of experience in Salesforce implementation or technical delivery roles. Proven experience managing and scaling teams comprising Salesforce developers, QA, and DBAs. Strong background in Salesforce architecture and solution design, with hands-on experience in Apex, SOQL, Lightning, and integrations. Exceptional stakeholder communication, team leadership, and project management skills. Experience delivering enterprise SaaS implementations, preferably in legal tech or IP management domains. Preferred Prior experience implementing or supporting Symphony or other IP lifecycle platforms. Familiarity with Salesforce updates, roadmap, and emerging features. Knowledge of performance tuning, deployment automation, and Salesforce compliance best practices.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Engineering Manager Active Directory Location: Bangalore, India About the Team The Active Directory team is part of Rubrik s Enterprise Data Protection (EDP) organization. They develop data protection solutions specifically for Active Directory, including backup, restore, and integration of AD as an Identity Provider within Rubrik s security platform. About the Role Rubrik is seeking an experienced Engineering Manager to lead the Active Directory development team. This role focuses on guiding the design and delivery of AD data protection solutions, scaling the team, and driving innovation. The ideal candidate combines strong software development expertise especially with Active Directory and identity technologies with proven leadership skills. What You ll Do Team Leadership: Mentor and lead developers and engineers, foster innovation, collaboration, and technical excellence. Development Lifecycle: Manage sprint planning, code reviews, and adherence to standards; prioritize workload and resource allocation. Software Development: Oversee design, development, and testing of Active Directory data protection solutions and integrations with Rubrik s security platform. Customer & Growth Management: Engage with customers to support adoption and scale the team accordingly. Strategic Planning: Collaborate on roadmap definition with product managers and architects aligned to business goals. Operational Excellence: Provide technical leadership on escalations, maintain system health, and minimize regressions. Documentation & Collaboration: Develop thorough documentation and work closely with engineering, security, infrastructure teams, and stakeholders. Communication: Effectively communicate project status, risks, and technical details to diverse audiences, including senior leadership. Experience & Qualifications Education & Experience: Bachelor s or Master s degree in Computer Science, Software Engineering, IT, or related field. 8-10 years in software development and IT, with at least 2-3 years in technical leadership or engineering management roles. Technical Expertise: Strong skills in distributed systems and data storage. Solid knowledge of Windows Server OS and Active Directory (AD/Entra-ID) concepts. Experience with Microsoft Windows ecosystem preferred. Understanding of Identity and Access Management (IAM) concepts; familiarity with IAM services like Okta or AWS IAM is a plus. Knowledge of identity security (users, groups, roles, NHI) is advantageous. Leadership & Management: Proven ability to lead, mentor, and develop software engineering teams. Strong grasp of software development methodologies and project management. Experience collaborating with customers, sales, and support teams. Excellent organizational, communication, interpersonal, and presentation skills. Rubrik is on a mission to secure the world s data with Zero Trust Data Security . We empower organizations to defend against cyber threats and ensure data resilience through innovative cloud and SaaS security technologies. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, IT, or related field.

Technical Program Manager Location: Bangalore, India About the Team The Technical Program Management (TPM) team drives planning, management, and execution of major technical programs for Rubrik s Engineering organization across a broad portfolio of cloud data management products. The team skillfully balances multiple, often conflicting priorities to deliver high-quality products through strategic communication, business insight, and collaborative influence. About the Role Rubrik is seeking an experienced Technical Program Manager to join the Engineering Program Management organization in Bangalore. Reporting to the Director of TPM, you will lead complex, cross-functional programs in a fast-paced environment. Your focus will be on maintaining project momentum, removing obstacles, managing risks, and ensuring timely delivery of features and products with a high standard of quality. What You ll Do Plan, manage, and execute multiple major technical programs annually for the Engineering organization. Collaborate closely with Engineering, Product Leadership, Customer Support, and other teams to prioritize and deliver new product features. Lead cross-functional teams, running coordination meetings such as scrum of scrums, managing feature prioritization, milestone tracking, risk mitigation, and escalations. Oversee product release management including metrics, processes, and beta programs. Drive continuous process improvements to enable predictable and consistent execution. Define program success metrics and track progress throughout the product development lifecycle. Manage competing priorities using logical problem-solving, effective communication, and influence without direct authority. Experience & Qualifications Bachelor s degree or higher in engineering or a related technical field. 3+ years of experience in engineering program or project management. Proven success leading large projects or initiatives in complex, fast-moving environments. Strong understanding of Agile methodologies and experience working closely with cross-functional teams to deliver quality products on time. Familiarity with product development lifecycle, software release processes, metrics, and tools. Detail-oriented with strong problem-solving skills to prioritize and mitigate risks. Excellent verbal and written communication skills. Preferred Experience Experience with release management in SaaS and on-premises environments is a plus. About Rubrik Rubrik is on a mission to secure the world s data with its Zero Trust Data Security platform. Leveraging machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and resilience against cyber threats and operational disruptions. Qualification : Bachelors degree or higher in engineering or a related technical field.

Senior Integration Developer Location: Bangalore, India Employment Type: Full-time, Permanent Job Description We are seeking a highly skilled Senior Healthcare Integration Developer to join our dynamic team. The ideal candidate will possess deep expertise in healthcare integration technologies, including DICOM and HL7, with a strong background in both front-end and back-end development. This individual should be passionate about delivering scalable, robust, and efficient software solutions used globally. You will be an integral part of our software development lifecycle, contributing to the design, development, and maintenance of healthcare integration products. The role will involve working closely with cross-functional teams and ensuring the highest standards of product excellence. Roles and Responsibilities Software Development: Contribute to the full software development lifecycle, building integration solutions tailored to our global healthcare customer base. Cross-functional Collaboration: Work closely with data scientists, product managers, UX/UI designers, and other teams to deliver seamless integration between front-end and back-end systems. API Development: Design and implement efficient APIs and interfaces, ensuring smooth interaction between various system components. Code Quality Assurance: Conduct thorough code reviews and participate in troubleshooting to maintain the integrity and excellence of the product. Performance Optimization: Focus on optimizing applications for speed, scalability, and responsiveness across multiple devices and platforms. Architectural Insights: Participate in architectural and design discussions, offering valuable insights and suggesting improvements for overall system optimization. Continuous Learning: Stay updated with emerging technologies and industry best practices, continuously enhancing development processes and methodologies. Agile Methodology: Actively contribute to agile/scrum processes, including sprint planning, estimation, and progress tracking. Lifecycle Enhancement: Champion and improve our development lifecycle by refining architectural and process standards, implementing source control practices, and enhancing automated testing and deployment pipelines. Skills and Expertise Educational Background: A Bachelor s degree in Technology (BTech) in Computer Science or a related field, or equivalent professional experience in a technical role. Experience: Minimum of 5 years of hands-on experience in full-stack development, with at least 3 years focused specifically on healthcare IT. Healthcare Integration Knowledge: Strong understanding of DICOM and DIMSE operations. Technical Skills: Proficient in Django ORM, Django REST framework, and a solid understanding of Django's class-based views. Experience with database technologies like PostgreSQL and Redis. Familiarity with CI/CD pipelines, Docker containerization, and AWS cloud services. Healthcare IT Expertise: A robust background in healthcare IT and integration solutions. Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Collaboration: Experience working in cross-functional teams, bridging the gap between technical and clinical staff to ensure seamless project execution. Integration Engine Knowledge: Experience with integration engines, such as Nextgen Mirth Connect, is highly desirable. This is an exciting opportunity to work at the forefront of healthcare technology, driving impactful change within the industry. You will be part of a fast-paced, innovative team that is committed to making a difference in the lives of patients worldwide. We offer competitive compensation, opportunities for professional growth, and a collaborative environment to nurture your skills and career. Qualification : A Bachelors degree in Technology (BTech) in Computer Science or a related field, or equivalent professional experience in a technical role.

Sr. Product Manager / Product Manager Location: Bangalore Experience: At least 4-5 years in Pharma Marketing Industry: Pharmaceutical Portfolio: Gynae/CP Portfolio Education: Bachelor of Pharmacy (B. Pharma) Master of Business Administration (MBA) in Marketing Role Overview We are looking for an experienced Product Manager or Senior Product Manager to join our team in Bangalore. In this role, you will be responsible for developing and implementing marketing strategies for our Gynae/CP portfolio, collaborating with various teams to drive successful product launches and ensuring the ongoing growth and profitability of our pharmaceutical brands. Key Responsibilities Develop Marketing Strategies: Create and implement effective marketing strategies and communication plans for assigned brands, ensuring alignment with overall business goals. Collaboration with Sales Team: Work closely with the sales team to ensure the successful execution of marketing strategies and initiatives. Campaign Planning and Execution: Plan and execute both strategic and tactical marketing campaigns, ensuring successful product promotions and achieving objectives. Track ROI: Monitor and analyze promotional investments to ensure maximum return on investment (ROI). Cross-functional Coordination: Coordinate with internal departments (such as R&D, supply chain, regulatory, and sales) to ensure smooth marketing operations. Provide Support to Field Colleagues: Offer promotional support, medical advice, and strategic insights to field teams. Review Meetings: Organize and participate in meetings with field colleagues and head office to track progress and results. Monitor Brand Progress: Collaborate with senior sales managers to monitor the progress of assigned brands and ensure business goals are being met. New Product Launches: Identify new product opportunities and successfully launch new products in accordance with company strategies. Brand and Therapy Plans: Develop and prepare annual brand and therapy plans, ensuring timely execution. Market Research: Conduct research using both external and internal data sources to identify opportunities for growth and product improvements. Customer Relationship Management: Manage relationships with Key Opinion Leaders (KOLs) and Key Business Influencers (KBIs) in collaboration with the CRM and sales teams. Conference & CME Participation: Plan and execute participation in national and state conferences and Continuing Medical Education (CME) programs, driving innovation in participation and execution. Sales Review Meetings: Actively participate in sales review meetings and strategy meetings to ensure the alignment of marketing initiatives with sales objectives. Budget Management: Ensure the optimal utilization of promotional expenses within allocated budgets. Sales Team Training: Conduct fieldwork and on-the-job training with the sales team to improve performance and achieve business goals. Skills Required Brand Management: Experience managing brands throughout their lifecycle, from inception to market growth and maturity. Communication Skills: Strong verbal and written communication skills to effectively interact with internal teams, clients, and stakeholders. Analytical Skills: Ability to analyze data, extract actionable insights, and drive decisions based on those insights. Scientific Knowledge: A solid understanding of scientific concepts and the ability to translate them into actionable marketing strategies. Leadership Skills: Strong leadership capabilities to drive cross-functional collaboration and manage teams effectively. Interpersonal Skills: Excellent interpersonal skills, fostering collaboration and maintaining positive relationships with various stakeholders. Adaptability: Ability to unlearn and re-learn, staying open to new ideas and strategies. Presentation Skills: Ability to effectively present ideas, strategies, and insights to internal and external stakeholders. New Product Launch Experience: Proven experience in launching new products and managing their growth within the market. Preferred Qualifications A Bachelor of Pharmacy (B. Pharma) degree combined with an MBA in Marketing. 4-5 years of experience in Pharma Marketing, specifically in the Gynae/CP portfolio. Proven track record in product management, brand development, and successful marketing campaigns. Ability to work in a high-paced, target-driven environment. If you're passionate about the pharmaceutical industry and enjoy managing products that make a difference, this is the perfect opportunity for you. We offer a dynamic and collaborative work environment where you will have the opportunity to make a direct impact on the success of our products. Join us in driving meaningful innovations and delivering life-changing solutions to our customers. Qualification : A Bachelor of Pharmacy (B. Pharma) degree combined with an MBA in Marketing.

Senior Product Manager AI Products | SaaS | CLM | Bangalore Location: Bangalore, India Department: Product Management Reports To: Manager, Product Management Experience Required: 5+ years in Product Management (B2B SaaS, AI, or Document Automation) Industry: SaaS | AI/ML | Contract Lifecycle Management (CLM) About Conga At Conga, we help global businesses simplify complexity and drive revenue growth through powerful Revenue Lifecycle Management solutions. Our platform unifies critical business processes across configuration, execution, fulfillment, and renewal empowering teams with AI-driven insights to make smarter, faster decisions. The Conga Way shapes our culture it s how we hire, collaborate, and innovate. Developed with direct input from our employees, it ensures every voice is heard and every talent is nurtured. Role Overview Senior Product Manager (Discovery AI): We are looking for a Senior Product Manager to lead the development of Discovery AI, Conga s advanced metadata extraction and document analysis engine. You will play a key role in bringing AI-powered solutions to market, working cross-functionally to drive innovation and enhance the way enterprises manage contracts and data. Why This Role Matters: Discovery AI helps businesses unlock hidden insights from unstructured documents, improving compliance, reducing manual processing, and increasing operational efficiency. Your leadership will define how Conga delivers next-generation solutions in document intelligence, AI, and contract metadata extraction transforming the way customers interact with their most critical data. Key Responsibilities: AI-Driven Product Innovation: Define and lead the roadmap for metadata extraction and document intelligence solutions powered by AI/ML. Hands-On Product Execution: Deliver demos, manage implementation rollouts, and work closely with scrum teams to ship features on time and with impact. Customer-Centric Strategy: Gather and prioritize customer feedback to continuously refine Discovery AI features and address real-world use cases. Cross-Functional Leadership: Collaborate with engineering, data science, UX, services, and marketing teams to ensure aligned product delivery. Market & User Research: Conduct in-depth research to identify opportunities for new AI-powered capabilities and competitive differentiation. Analytics & Prioritization: Use data insights and usage metrics to shape roadmap decisions and measure product success. Internal Enablement: Create clear documentation, support training materials, and partner with customer success to handle escalations. Go-to-Market Collaboration: Work with marketing and sales teams to communicate product value and drive adoption. Qualifications: 5+ years of experience in Product Management, ideally in B2B SaaS, AI/ML, or document/data extraction platforms. Proven ability to manage full product lifecycle from concept to launch and iteration. Strong grasp of AI/ML fundamentals and how they apply to business workflows. Experience with Contract Lifecycle Management (CLM) or enterprise legal/document systems is a strong plus. Bachelor s degree in Engineering or related technical field (Master s or MBA is a plus). Strong communication and stakeholder management skills across both technical and business teams. Passionate about solving real-world customer problems using data and intelligent automation. What Will Set You Apart: Deep empathy for the customer journey and a strong desire to build products that deliver measurable impact. Proven leadership in Agile product development environments. Ability to clearly communicate complex technical concepts to non-technical audiences. Enthusiasm for AI-driven transformation and the future of intelligent business systems. Collaborative mindset with the ability to influence without authority across distributed teams. Qualification : Bachelors degree in Engineering or related technical field (Masters or MBA is a plus).

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Job Title: Customer Success Manager Location: Chennai Experience: 5+ Years About Linarc: Linarc is a collaborative project management platform designed for construction teams. Focused on quality, cost, and schedule management, Linarc streamlines workflows across multiple stakeholders throughout various phases of construction projects. Headquartered in Chennai, India, Linarc offers a dynamic and innovative environment where employees can thrive and excel. Job Description: We are seeking a proactive and experienced Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, driving product adoption, and contributing to the overall growth and success of Linarc. In this role, you will work closely with customers to understand their business needs, help them optimize their experience with our platform, and provide support across their lifecycle. You ll be the bridge between our customers and the product team, ensuring that clients have the best experience possible and that their feedback drives continuous improvement. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for assigned customers, guiding them throughout their lifecycle with our product, ensuring their satisfaction and success. Onboarding & Implementation: Onboard new customers, ensuring a smooth and successful implementation process, providing hands-on support during the transition. Product Adoption & Engagement: Drive product adoption by providing training, best practices, and regular product updates to help customers realize maximum value from the platform. Customer Advocacy: Act as the voice of the customer, offering insights and feedback to the product and development teams for continuous improvement. Issue Resolution & Escalations: Manage escalations effectively, ensuring timely resolution of customer issues and challenges. Customer Health Monitoring: Monitor key customer health metrics and develop strategies to enhance retention and reduce churn. Revenue Growth: Identify upsell and cross-sell opportunities and collaborate with the sales team to drive revenue growth and expand customer relationships. Reporting: Prepare and deliver regular performance and usage reports, keeping customers informed and engaged with the product. Requirements: Experience: 5+ years of experience in customer success, account management, or a related role, preferably in a SaaS or product-driven company. Track Record: Proven success in managing and growing customer relationships and ensuring customer satisfaction. Skills: Strong understanding of customer success metrics and strategies, with a focus on product adoption, retention, and customer satisfaction. Communication: Excellent communication, presentation, and interpersonal skills. Ability to explain technical concepts to non-technical stakeholders. Problem-Solving: A problem-solving mindset with the ability to handle customer escalations and challenges effectively. Tools: Experience with CRM and customer success platforms such as Salesforce, HubSpot, or Gainsight. Analytical & Project Management Skills: Strong analytical and project management skills to drive customer success initiatives. Education: Bachelor's degree in Business, Marketing, or a related field (preferred). What We Offer: Competitive Salary & Benefits A collaborative and growth-driven work environment Opportunity to work with a passionate and innovative team If you are a customer-centric professional with a track record of success in driving customer satisfaction and growth, we would love to hear from you! Qualification : Bachelor's degree in Business, Marketing, or a related field (preferred).