Customer Metrics Jobs in Bengaluru

Solution Engineer Experience: 3 5 Years Location: Mumbai About VuNet VuNet is a trailblazer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences in the financial services sector. Our platform provides end-to-end visibility into customer journeys, driving proactive issue resolution, operational resilience, and enhanced user satisfaction. With over 28 billion digital transactions monitored monthly, we re already empowering leading banks and financial institutions to improve their digital operations, touching over 300 million users globally. VuNet is Series B funded, part of NASSCOM DeepTech Club, and recognized in Forbes DGEMS 200 and by global analysts such as Gartner and Omdia. Your Role: Solution Engineer We are looking for a Solution Engineer who will serve as a trusted advisor for our customers, understanding their business needs and translating them into actionable solutions using our VuSmartMaps platform. You will collaborate closely with customers to optimize their business processes, IT landscape, and overall customer experience by leveraging advanced observability and analytics capabilities. As a Solution Engineer, you ll work across a diverse range of technologies, from applications and networks to databases and business domains. You ll be instrumental in ensuring that our solutions deliver measurable value, maximize ROI, and help customers gain deeper insights into their infrastructure and application performance. Roles & Responsibilities End-to-End Solution Design: Work across a broad range of infrastructure domains network, compute, storage, databases, applications, transactions, and business domains to design integrated observability solutions tailored to customer needs. Leverage Big Data & AI: Use the Big Data and AI-driven features of VuSmartMaps to provide insights into application performance, enhancing business outcomes and end-user experiences. Customer Collaboration: Engage with customer teams and stakeholders to understand their pain points, gather requirements, and design custom solutions and integrations. Solution Architecture & Validation: Develop detailed design documents for solutions and collaborate with internal engineering teams to validate and refine designs. Identify Critical Metrics: Analyze customer application architectures and transaction workflows to identify key touchpoints, critical metrics, and monitoring requirements. Business Insights & Recommendations: Use analytics to provide actionable insights and business recommendations, helping customers improve system performance and optimize workflows. Platform Implementation: Oversee the planning and execution of platform implementation at customer sites, ensuring smooth and successful deployment. Product Development Feedback: Work with the product team to develop new features, identify bugs, and address solution gaps based on customer feedback and your findings. Continuous Learning: Keep up to date with emerging technologies such as Big Data, NoSQL databases, Elastic Search, MongoDB, and DevOps practices, and apply these learnings to enhance our offerings. What You Bring Experience: At least 3+ years of experience in IT infrastructure, observability, or APM (Application Performance Monitoring). Infrastructure Expertise: Hands-on experience working with large-scale IT infrastructures, including applications, databases, networks, and transactions. Monitoring & Automation Tools: Experience with monitoring tools, automation platforms, and an understanding of observability principles. Scripting Skills: Proficiency in scripting (Python, Bash, or similar languages). Technology Familiarity: Knowledge or experience in technologies like Elastic Search, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, JMX, and related observability tools. Good to Have Certification: CKA (Certified Kubernetes Administrator) certification is a plus. Life at VuNet: At VuNet, we re building a world-class observability platform proudly Made in India. As part of our team, you ll tackle some of the most exciting and complex challenges in the tech world, all while staying ahead of the curve with emerging technologies like Gen AI. Collaboration & Innovation: We re a team of passionate problem-solvers who thrive on collaboration, learning, and innovation. We embrace a high-trust, transparent workplace culture where you can take ownership, grow, and make a meaningful impact. Growth & Development: If you re excited to work with cutting-edge technology, drive real-world impact, and grow in your career, VuNet is the place for you. Benefits for You Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counseling support. A learning culture that promotes growth, innovation, and ownership. Transparent and inclusive workplace culture that values high trust. Access to Gen AI and integrated technology workspaces. Career development programs to enhance your skills through continuous training and support.

Quality Manager Location: Bangalore Department: Operations About the Role IRP Systems, at the forefront of **high-performance e-powertrain systems**, is seeking an experienced **Quality Manager** to oversee all quality assurance and control activities in its automotive manufacturing environment. You will be instrumental in ensuring products meet **customer and regulatory standards** while continuously driving improvements in processes, reliability, and customer satisfaction. Key Responsibilities Quality Management System (QMS): Develop, implement, and maintain the QMS according to **IATF 16949**, **ISO 9001**, and customer-specific requirements. Quality Team Leadership: Lead and manage a team of quality engineers, inspectors, and technicians, ensuring adherence to quality standards and consistency. APQP & Core Tools: Manage **Advanced Product Quality Planning (APQP)**, **PPAP**, and **FMEA** activities to integrate quality into every stage of the product lifecycle. Quality Metrics Monitoring: Track and analyze key quality metrics (e.g., **scrap rate, PPM, customer complaints, warranty data**). Drive corrective actions for continuous improvement. Audits: Lead internal and external audits (**IATF, ISO, customer, and supplier audits**), ensuring full compliance with all quality standards. Customer Interface: Serve as the primary point of contact for customers regarding **quality issues** and performance reviews. Supplier Quality Management: Oversee **supplier qualification, audits, and corrective actions** to ensure quality consistency throughout the supply chain. Root Cause Analysis & CAPA: Facilitate **root cause analysis** and lead the implementation of **Corrective and Preventive Actions (CAPA)** to resolve issues and prevent recurrence. Continuous Improvement: Promote and lead a culture of continuous improvement using methodologies like **Lean, Six Sigma**, and problem-solving tools (**8D, 5 Whys, PDCA**). Compliance: Ensure compliance with all relevant safety, environmental, and regulatory standards applicable to the automotive industry. Skills and Qualifications Experience & Education Education: Bachelor s degree in Electronics Engineering or related fields. Experience: Minimum of **8 years in a Quality leadership role** within the automotive industry, and at least **10 years of experience in electronics and mechanical manufacturing**. Certifications & Standards Expertise Certifications: **Six Sigma Green/Black Belt certification is required.** Standards Expertise: Extensive knowledge of automotive quality standards (especially **IATF 16949**) and familiarity with **ISO 26262 (Functional Safety)**. Technical & Analytical Skills Quality Tools Proficiency: Expertise in using core quality tools such as **8D, APQP, FMEA, SPC, and MSA**. Manufacturing Knowledge: Familiarity with advanced manufacturing processes and technologies relevant to the automotive industry. Analytical Skills: Strong problem-solving and analytical skills to effectively address and resolve customer quality issues. Impactful Work: Contribute to the development of **high-performance e-powertrain systems**. Career Growth: Be part of a dynamic and rapidly growing company with opportunities for professional development. Competitive Benefits: Competitive compensation, flexible working options, and health coverage. Qualification : Bachelors degree in Electronics Engineering or related fields

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Position: Catalog Head Location: Bengaluru Company: Ace Turtle Employment Type: Full-Time About Ace Turtle: Ace Turtle is India s leading tech-native retail company, driving the next phase of transformation in the retail industry. Vertically integrated from design to local manufacturing, marketing, and direct consumer engagement, Ace Turtle leverages proprietary technology and data science to meet the ever-evolving needs of today s consumer. Based in Bengaluru and Singapore, Ace Turtle is the exclusive licensee for iconic global brands such as Lee , Wrangler , Toys R Us , Babies R Us , and Dockers in India and South Asia. Role Overview: As the Catalog Head at Ace Turtle, you will oversee the development, organization, and management of our product catalog, ensuring it aligns with business goals and customer needs. You will work closely with cross-functional teams to maintain an accurate, up-to-date, and engaging catalog that drives sales and enhances the online shopping experience. Key Responsibilities: 1. Catalog Development & Management: Collaborate with product managers, marketing teams, and suppliers to gather comprehensive product data, including specifications, images, and pricing, to build an accurate and dynamic catalog. Regularly update and maintain the catalog, adding new products, removing discontinued items, and ensuring all details such as prices and stock availability are accurate. Ensure the catalog reflects the company s brand identity and product offerings effectively. 2. Data Management & Quality Control: Organize and manage product data, ensuring consistency, accuracy, and integrity across all entries. Handle categorization, tagging, and product attributes, applying best practices in product taxonomy and merchandising techniques. Conduct regular audits to identify and resolve any data discrepancies, ensuring seamless catalog updates. 3. Content Creation & Optimization: Write clear, persuasive, and SEO-optimized product descriptions that highlight key features, benefits, and unique selling points. Optimize product titles, meta tags, and other catalog content elements to enhance search engine visibility and drive conversions. 4. Catalog Presentation & User Experience: Collaborate with design and creative teams to present the catalog in an attractive, intuitive, and user-friendly format. Focus on improving catalog layout, navigation, and visual elements to enhance user experience and drive product discovery. Work with UX/UI teams to ensure an easy and seamless shopping experience, including effective filtering, sorting, and search functionalities. 5. Cross-Functional Collaboration: Partner with internal teams (marketing, sales, e-commerce, procurement) to align catalog strategies with broader business objectives. Collaborate with suppliers and vendors to ensure accurate product listings and timely updates. 6. Performance Analysis & Continuous Improvement: Monitor key performance metrics such as conversion rates, click-through rates, and customer feedback to gauge catalog performance. Use data-driven insights to optimize the catalog s effectiveness and drive improvements in user experience and sales. 7. Project Management: Manage multiple catalog-related projects concurrently, prioritize tasks, and meet deadlines in a fast-paced eCommerce environment. Coordinate with stakeholders to ensure timely execution of catalog updates and improvements. What We re Looking For: Experience: 8+ years of relevant experience in catalog management, product data management, or eCommerce merchandising. eCommerce Expertise: Strong understanding of eCommerce platforms, online retail best practices, and industry trends. Data Management: Proficiency in managing product data in eCommerce platforms or Product Information Management (PIM) systems. Ability to use data analytics tools. Attention to Detail: High level of accuracy in managing product data, ensuring consistency and quality control across the catalog. Communication Skills: Excellent written and verbal communication skills, with the ability to create compelling product descriptions. Analytical Abilities: Strong analytical and problem-solving skills, with the ability to identify opportunities for catalog optimization based on data insights. Technical Proficiency: Familiarity with eCommerce platforms, CMS tools, and digital marketing tools. Basic knowledge of HTML, CSS, or other web development languages is a plus. Project Management: Strong organizational and multitasking skills to manage projects efficiently. Innovative Environment: Be part of a leading tech-native retail company shaping the future of the industry. Growth Opportunities: Work with iconic global brands and contribute to a high-impact, fast-growing business. Collaborative Culture: Join a dynamic, cross-functional team focused on driving results and continuous improvement. Global Reach: Play a pivotal role in managing the product catalog for an internationally recognized portfolio of brands.

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Position: Associate - Customer Success Employment Type: Full Time Department: Customer Success Location: Bengaluru About the Role: As an Associate in Customer Success, you will be the frontline point of contact, resolving customer queries promptly and ensuring an exceptional customer experience. You will manage inquiries via email, chat, and phone, adhering to company guidelines and SLAs to deliver timely and effective solutions. Key Responsibilities: Address and resolve customer queries across multiple channels (email, chat, phone) promptly and professionally. Maintain high standards of customer service to build trust and ensure satisfaction. Collaborate with business and internal teams to resolve complex issues and provide timely updates. Utilize available tools and resources to efficiently troubleshoot and resolve customer concerns. Stay informed about industry trends to continuously improve support processes. Develop strong relationships with customers and internal stakeholders to facilitate seamless communication and issue resolution. Analyze customer feedback to identify improvement opportunities and drive enhancements in service quality. Provide regular reports and insights on customer support metrics to senior management. What You ll Bring: 2-5 years of experience in customer support, preferably in fintech, email/chat processes, or escalation management (including L2 escalations). Strong verbal and written communication skills. Excellent problem-solving and analytical abilities to handle complex customer issues. Interpersonal skills to build trust and collaborate effectively across teams. Ability to work independently in a fast-paced environment while managing multiple priorities. Solid understanding of customer support industry dynamics and business acumen. Proficiency with customer support software and tools. Effective time management skills to meet SLAs and business goals. Preferred Qualifications: Experience within the FinTech sector or related background, with knowledge of fintech operations and solutions.

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Job Title: Customer Success Executive E-commerce Insights (SaaS | Bangalore) Location: Bangalore, India Experience: 2 5 Years Industry: E-commerce | SaaS | Data Analytics | Customer Success About the Role As part of our Bangalore-based customer success team, you ll work with leading global brands and partners, ensuring seamless service delivery and helping clients unlock the full potential of their e-commerce data. Key Responsibilities Client Ownership & Engagement: Manage a portfolio of global e-commerce clients, acting as the single point of contact for project execution, performance tracking, and customer satisfaction. Cross-functional Coordination: Collaborate with internal teams across product, operations, analytics, and sales to ensure project feasibility, on-time delivery, and client success. Data Analysis & Reporting: Use brand data to track performance metrics, identify business opportunities, and provide actionable insights through regular reporting and dashboards. Insight-Driven Strategy: Translate e-commerce data into strategic recommendations that drive measurable client value and product adoption. Presentation & Communication: Create compelling reports, visualizations, and client presentations for business reviews and stakeholder discussions. Issue Resolution & Project Management: Address client concerns, manage scope adherence, resolve conflicts, and oversee both BAU and ad-hoc project requests. Mentorship: Support and guide junior team members, fostering skill development and team collaboration. Key Requirements 2 5 years of experience in a customer-facing role within a SaaS or E-commerce organization. Strong understanding of e-commerce operations and analytics. Exceptional presentation and communication skills, both written and verbal. Proven ability to manage KPIs, performance reports, and customer success metrics. Experience in data interpretation, storytelling, and visualization tools (e.g., Power BI, Tableau, Excel). Ability to convert complex data into business recommendations and meaningful conversations. Highly organized, detail-oriented, and customer-focused mindset. Strong ethics, proactive approach, and a team player attitude. At Shopalyst, we re building a global, inclusive workplace that empowers individuals from all backgrounds. We believe diversity fuels innovation and growth. If you re ready to make an impact, even if you don t meet every qualification listed, we encourage you to apply.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Technical Lead - L1 | Mumbai, India Country/Region: IN About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. We deliver innovative digital transformation solutions across 65 countries with over 230,000 employees. Role Purpose The Technical Lead - L1 role focuses on supporting process delivery, overseeing the performance of Production Specialists, and resolving technical escalations. The role also involves developing the technical capability of the team and ensuring excellent client service. Key Responsibilities Process and Performance Management Review daily performance metrics and transactions for the team. Provide technical support and guidance to improve performance parameters. Track and resolve client queries in compliance with SLAs. Document trends from client issues to develop preventive measures. Technical Escalation & Troubleshooting Diagnose and resolve technical issues promptly and professionally. Escalate unresolved issues to relevant teams for timely resolution. Provide clients with step-by-step troubleshooting guidance. Follow up with clients to collect feedback and ensure service compliance. Capability Development and Training Mentor Production Specialists and improve their technical capabilities. Identify skill gaps and conduct targeted training sessions (triages). Stay updated with product changes through ongoing training programs. Share best practices with the team for continuous improvement. Team Management and Client Engagement Monitor team productivity, efficiency, and absenteeism. Track client feedback and performance metrics (Pulse score, NSAT/ESAT). Ensure client satisfaction by resolving technical queries and providing exceptional service. Key Performance Metrics Process: Number of cases resolved, compliance to SLAs, customer feedback (NSAT/ESAT). Team Management: Productivity, efficiency, absenteeism rates. Capability Development: Triages completed, technical test performance. Join Wipro and contribute to transformative digital solutions with cutting-edge technology. Be a part of our diverse, inclusive team where innovation thrives. Applications from people with disabilities are explicitly welcome.

Business Intelligence Manager | Power BI | Data Analytics | SQL | Bangalore Location: Bangalore, India Department: Business Analytics & Insights Reports To: Director, Business Analytics & Insights Experience Required: 5+ years in Business Intelligence or Data Analytics Industry: SaaS / Revenue Lifecycle Management About Conga: At Conga, we empower businesses to drive transformational revenue growth by aligning their teams, processes, and technology. Our revenue lifecycle management platform simplifies the complexity of order configuration, fulfillment, and contract renewals through a unified data model and automation. Our culture is defined by the Conga Way a values-based framework that shapes our decision-making, teamwork, and innovation. Position Overview Business Intelligence Manager: We re seeking an experienced Business Intelligence (BI) Manager to join our team in Bangalore. In this critical role, you will lead the transformation of large and complex datasets into actionable insights using Power BI, drive data governance, and automate reporting processes to support strategic decision-making across the organization. Key Responsibilities: Power BI Expertise: Build and optimize advanced Power BI dashboards and reports using DAX and complex data modeling. Team Leadership: Manage and mentor BI developers and analysts, ensuring high-quality and scalable insights delivery. SQL & Data Warehousing: Leverage SQL (preferably with Snowflake) for data transformation and efficient report querying. Automation: Streamline reporting processes using Power Automate and related tools, improving efficiency and accuracy in executive and board-level reporting. Data Governance: Implement data quality, security, and governance standards to ensure reliable analytics. Documentation: Maintain clear and complete documentation of BI solutions, data flows, and reporting logic. Stakeholder Collaboration: Translate business requirements into technical specifications and collaborate with the enterprise data team to enhance existing models and analytics solutions. Qualifications: Minimum 5 years of experience in BI, analytics, or data reporting roles, with at least 2 years leading a team. Proficiency in Power BI, DAX, and SQL. Experience working with Snowflake or other cloud data platforms. Strong understanding of customer retention, renewals, or customer success metrics. Familiarity with Power Automate or similar automation tools is a plus. Demonstrated experience in data governance, data quality control, and standardization across reporting environments. Bachelor s or Master s degree in Engineering or a related technical field. A technical degree with an MBA is preferred. Excellent communication skills capable of presenting technical insights to both business and technical audiences. Join a forward-thinking SaaS company leading the charge in revenue lifecycle management. Work in an inclusive, values-driven environment with opportunities for career development and innovation. Be part of a culture where clarity, collaboration, and customer-centricity drive everything we do. Qualification : Bachelors or Masters degree in Engineering or a related technical field. A technical degree with an MBA is preferred.

Job Title: Customer Success Manager Location: Chennai Experience: 5+ Years About Linarc: Linarc is a collaborative project management platform designed for construction teams. Focused on quality, cost, and schedule management, Linarc streamlines workflows across multiple stakeholders throughout various phases of construction projects. Headquartered in Chennai, India, Linarc offers a dynamic and innovative environment where employees can thrive and excel. Job Description: We are seeking a proactive and experienced Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, driving product adoption, and contributing to the overall growth and success of Linarc. In this role, you will work closely with customers to understand their business needs, help them optimize their experience with our platform, and provide support across their lifecycle. You ll be the bridge between our customers and the product team, ensuring that clients have the best experience possible and that their feedback drives continuous improvement. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for assigned customers, guiding them throughout their lifecycle with our product, ensuring their satisfaction and success. Onboarding & Implementation: Onboard new customers, ensuring a smooth and successful implementation process, providing hands-on support during the transition. Product Adoption & Engagement: Drive product adoption by providing training, best practices, and regular product updates to help customers realize maximum value from the platform. Customer Advocacy: Act as the voice of the customer, offering insights and feedback to the product and development teams for continuous improvement. Issue Resolution & Escalations: Manage escalations effectively, ensuring timely resolution of customer issues and challenges. Customer Health Monitoring: Monitor key customer health metrics and develop strategies to enhance retention and reduce churn. Revenue Growth: Identify upsell and cross-sell opportunities and collaborate with the sales team to drive revenue growth and expand customer relationships. Reporting: Prepare and deliver regular performance and usage reports, keeping customers informed and engaged with the product. Requirements: Experience: 5+ years of experience in customer success, account management, or a related role, preferably in a SaaS or product-driven company. Track Record: Proven success in managing and growing customer relationships and ensuring customer satisfaction. Skills: Strong understanding of customer success metrics and strategies, with a focus on product adoption, retention, and customer satisfaction. Communication: Excellent communication, presentation, and interpersonal skills. Ability to explain technical concepts to non-technical stakeholders. Problem-Solving: A problem-solving mindset with the ability to handle customer escalations and challenges effectively. Tools: Experience with CRM and customer success platforms such as Salesforce, HubSpot, or Gainsight. Analytical & Project Management Skills: Strong analytical and project management skills to drive customer success initiatives. Education: Bachelor's degree in Business, Marketing, or a related field (preferred). What We Offer: Competitive Salary & Benefits A collaborative and growth-driven work environment Opportunity to work with a passionate and innovative team If you are a customer-centric professional with a track record of success in driving customer satisfaction and growth, we would love to hear from you! Qualification : Bachelor's degree in Business, Marketing, or a related field (preferred).

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Associate Architect Group: ADAS/AD Business Unit: CARIAD Business Unit India Location: Whitefield, Bangalore Experience: 7 to 12 years About CARIAD (Car, I Am Digital) CARIAD is a forward-thinking automotive software company within the Volkswagen Group, focused on expanding software competencies and innovating within the automotive industry. We are developing a unified technology platform, including a vehicle operating system, cloud platform, and new architecture across all Volkswagen Group brands. CARIAD s goal is to drive the digital transformation of mobility. CARIAD India operates under a brand licensing agreement with Germany-based CARIAD SE. Join a team of 360 talented engineers and developers at CARIAD India, collaborating with over 6,000 CARIDIANs globally, all passionate about automotive innovation. Job Description We are looking for an Associate Architect to join our team and play a crucial role in expanding our ADAS practice. This role involves designing and leading the development of ADAS software integration, testing, and system architecture. You will also be responsible for guiding the technical aspects of the ADAS software development life cycle, ensuring quality, efficiency, and customer satisfaction. Key Responsibilities: ADAS Software Integration & Testing: Own the ADAS software integration, software testing, system integration testing (SIT), and system testing (ST). System & Software Architecture: Design and manage the system and software architecture for integration and testing, ensuring all technical aspects align with project goals. Technical Reviews: Lead technical reviews of work products during the software testing phase to ensure high-quality deliverables. Project Ownership: Take full responsibility for project deliverables, including test schedules, risk management, quality control, and meeting customer commitments. Leadership: Lead or co-lead the ADAS practice within the Automotive Engineering Services BU. Mentor and guide teams to ensure successful project outcomes. Test Ecosystem Development: Build and enhance the test ecosystem by integrating different platforms for fully automated end-to-end testing. Test & Automation Strategy: Define test strategies, automation approaches, and methodologies to solve complex technical problems in ADAS software development. Best Practices & Process Improvement: Refine and define best practices, processes, and workflows to improve efficiency and quality. Test Solutions: Select hardware, controllers, and methodologies to develop robust test solutions. Technical Consultation: Provide technical consultation to engineering teams on implementation and realization of test solutions. Performance & Optimization: Define performance metrics/KPIs, benchmark systems, and drive performance optimization efforts. Customer Solutions: Understand customer requirements and deliver solutions through process changes, tool upgrades, or architecture design. System Reusability: Study existing systems and infrastructure to enable reusability of components. Team Management & Coaching: Manage and coach teams in developing automation frameworks, tools, plant models, simulations, and automated test equipment (ATE). Oversee setting up test racks and interconnections. Business Development Support: Assist business development teams by delivering technical presentations and contributing to business growth. Required Skills and Experience: Experience: 7 to 12 years in software development, system architecture, and ADAS integration, with strong experience in integration testing and test strategy development. Technical Expertise:Expertise in ADAS software integration and testing methodologies. Experience in system architecture design for integration and testing in automotive applications. In-depth knowledge of software testing tools, automation strategies, and methodologies. Familiarity with automotive testing environments and platforms, including hardware controllers and testing solutions. Leadership Skills: Experience leading or co-leading teams, managing technical deliverables, and mentoring engineers. Process Improvement: Proven experience defining and implementing best practices, processes, and workflows. Customer-Focused: Ability to understand customer needs and translate them into technical solutions. People Management: Ability to coach and guide teams to build automation frameworks, tools, and test solutions. Innovative Environment: Be at the forefront of automotive digital transformation, working on cutting-edge ADAS technologies. Career Growth: Engage with global teams and continuously enhance your skills and career path. Impactful Projects: Lead and contribute to impactful projects that shape the future of automotive mobility. Collaborative Culture: Join a diverse and skilled team of engineers, united by a common goal of transforming mobility through technology. About CARIAD India: At CARIAD India, we foster a collaborative and innovative work environment that offers opportunities to work on some of the most advanced and impactful projects in the automotive industry. As part of a global team, you ll help drive the digitalization of the automotive sector while growing your career in a high-tech environment.

Job Title: Cash Application Analyst Job Summary We are looking for an experienced Cash Application Analyst to manage and optimize the cash application process at our tech company, which operates on a usage-based billing model. The ideal candidate will ensure the accurate and timely application of customer payments to invoices, contribute to efficient cash flow management, and collaborate with key stakeholders to enhance processes. This role requires a meticulous professional with strong analytical skills, experience in high-volume cash application environments, and an ability to navigate in a fast-paced environment. This position will be catering to the US (EST) timezone. The Impact You Will Have Oversee the daily cash application process, ensuring customer payments are accurately and promptly applied to invoices. Monitor and reconcile incoming payments across multiple payment channels, including ACH, wire transfers, credit card transactions, and checks. Collaborate closely with the billing and collections teams to resolve discrepancies and support seamless end-to-end cash management. Develop and implement cash application policies and procedures that align with the unique aspects of a usage-based billing system. Identify and address payment discrepancies, customer account issues, and unapplied cash, facilitating timely resolutions. Maintain and update comprehensive documentation of cash application processes and customer payment records. Generate reports on cash application metrics, providing actionable insights to senior finance leadership. Participate in system enhancements and software implementations to improve cash application automation and efficiency. Liaise with the customer support team to handle customer inquiries related to payments and account reconciliations. Drive continuous process improvements and leverage technology to enhance accuracy, reduce processing times, and streamline operations. Ensure compliance with company policies and relevant financial regulations. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 4 years of experience in cash application, accounts receivable, or related financial operations. Strong understanding of usage-based billing models and associated financial processes. Excellent attention to detail and problem-solving skills. Proficiency with ERP systems and payment processing platforms; experience with NetSuite and Salesforce is a plus. Strong analytical skills with the ability to interpret data and generate reports. Effective communication and interpersonal skills for collaboration with cross-functional teams. Operate in a fast-paced environment with tight deadlines. Ability to adapt to evolving business needs and drive change management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Senior Product Designer Experience: 5-8 Years | Location: Bengaluru Why Join Gameskraft? Gameskraft is one of India s fastest-growing gaming companies, building the world s most-loved online gaming ecosystem one game at a time. Started in 2017 by a team of passionate gamers, we have now grown into a 700+ strong team based in Bangalore s Prestige Tech Park. Our culture is driven by innovation, creativity, and a player-first mindset, ensuring that every game we build is engaging, delightful, and immersive. We celebrate every win big or small on our journey to redefining gaming experiences! About the Role: We are looking for a Senior Product Designer who can craft engaging, intuitive, and data-driven gaming experiences. You will define our design vision, work closely with players, product managers, and engineers, and lead the UX/UI design of our casual games portfolio. With a focus on player engagement, delightful design, and data-driven decision-making, your role will be instrumental in shaping our gaming ecosystem and product experience. Key Responsibilities: User-Centered Design & Research Conduct user research, player interviews, and usability testing to understand user behavior, needs, and challenges. Translate insights into intuitive, high-quality UX/UI designs that enhance player retention and engagement. Champion player-first thinking by deeply understanding our users and their gaming experiences. Design Strategy & Execution Define and evolve design ambitions, standards, and guidelines aligned with global trends in technology and interaction design. Develop and maintain design systems and pattern libraries to ensure consistency across products. Own the end-to-end design of user experiences across apps, web, and support platforms. Create simple, elegant, and visually engaging user interfaces that drive usability and retention. Collaboration & Impact Work closely with product managers, game designers, and engineers to bring concepts to life. Manage external freelancers, interns, and creative partners to deliver high-quality design solutions. Co-own critical product and customer experience metrics, measuring the impact of design improvements. What You Bring to the Table: Education & Experience Bachelor s or Master s degree in Design, Industrial Design, Human-Computer Interaction (HCI), or a related field. 5-8 years of experience as a UX/UI Designer, Interaction Designer, or Service Designer. Design Expertise Strong portfolio showcasing UX and visual design breadth and depth, including design processes. Experience in designing multi-platform experiences across mobile, web, and gaming interfaces. Expertise in design and prototyping tools like Figma, Sketch, Photoshop, Illustrator, After Effects, etc. Understanding of Material Design, Interaction Design, Motion Design, and Visual Storytelling. Analytical & Product Thinking Experience working with data-driven design decisions, leveraging user insights and A/B testing. Ability to define and improve key design and product performance metrics. Work Culture at Gameskraft: Startup Energy: Fast-paced, innovation-driven environment. Impactful Work: Your designs will directly shape the gaming experience for millions of players. Cross-functional Collaboration: Work with some of the best minds in gaming, design, and tech. Data-Driven Design: Use player insights to build superior product experiences. Perks & Benefits: Competitive Salary & ESOPs Grow with the company. Health Insurance 5 Lakh medical cover for you & your family. Car Lease Policy Exclusive benefits for employees. Relocation Benefits Assistance in moving to Bangalore. Free Lunch & Stocked Pantries Great food, all day! Performance-Based Growth Transparent appraisals & rapid career progression. Ready to Design the Future of Gaming? If you re passionate about crafting stunning, user-first gaming experiences, we d love to hear from you! Apply now and become a part of the Gameskraft journey. Qualification : Bachelors or Masters degree in Design, Industrial Design, Human-Computer Interaction (HCI), or a related field.

Job Description This role involves collaborating with business stakeholders to gather requirements, developing applications using the Mendix low-code platform, and ensuring the applications are robust, scalable, and maintainable. Roles and Responsibilities Application Development Develop and maintain applications using the Mendix low-code platform. Translate business requirements into functional and scalable applications. Implement user interfaces, data models, business logic, and workflows within the Mendix environment. Requirements Gathering Collaborate with business analysts and stakeholders to understand business needs and requirements. Participate in requirement-gathering sessions and provide technical insights. Design and Architecture Design application architectures and data models that are scalable and maintainable. Create detailed technical designs based on business requirements. Testing and Debugging Write and execute test cases to ensure the quality and performance of applications. Debug and resolve technical issues and defects in a timely manner. Integration Integrate Mendix applications with external systems, APIs, and databases. Ensure data consistency and reliability across integrated systems. Documentation Create and maintain technical documentation, including design documents, user guides, and release notes. Document application features, functionalities, and processes for future reference and maintenance. Collaboration and Communication Work closely with developers, UX designers, and stakeholders to deliver high-quality applications. Participate in code reviews and provide constructive feedback to peers. Communicate effectively with team members and stakeholders to ensure alignment and understanding. Continuous Improvement Stay updated with the latest Mendix features, best practices, and industry trends. Continuously seek opportunities to improve development processes and enhance application performance. Support and Maintenance Provide ongoing support and maintenance for existing Mendix applications. Troubleshoot and resolve production issues promptly. Implement enhancements and new features as requested by stakeholders. Required Skills and Qualifications 5+ years of proven experience in developing applications using the Mendix platform. Familiarity with low-code development principles and practices. Proficiency in Mendix Studio and Mendix Studio Pro. Strong knowledge of databases, web services, and API integration. Experience with front-end technologies such as HTML, CSS, and JavaScript. Understanding of software development lifecycle (SDLC) and agile methodologies. What We Offer You First-hand experience with C-Suite-focused business advisory in the data and analytics space. Deep industry connections with data science experts, client teams, and domain champions. The opportunity to experiment, take risks, and contribute to transformative business changes. The chance to work on meaningful problems you ll be proud of solving. A collaborative, supportive environment with colleagues you ll enjoy working with. Key Metrics for Success Timely and high-quality delivery of applications. Customer satisfaction on engagements. Support for advisory practices, including contributions to advisory and consulting collaterals.

We are looking for a Senior System Software Engineer! As a member of our NVLink development team, you will drive feature enablement post silicon and firmware/verification infrastructure for our next-generation GPUs that enable high-performance interconnect of multi-GPU systems. Familiarity with high-performance systems and networking protocols and architectures is a bonus. What you'll be doing: Drive bringup, feature enablement and debug on GPU systems post silicon. Collaborate with architecture, hardware and software teams on feature design, development and enabling. Triage and resolve firmware issues during customer quals/in the field. Log bugs, track coverage metrics, and perform gap analysis. Work on developing automation tools and infrastructure to improve our firmware development, regressions, and verification process What we need to see: BE / B.Tech or ME / M.Tech (or equivalent experience) degree in EE/CS or related field 5+ years of minimum experience in a software development role Excellent debugging and analytical skills Software Verification, DFx knowledge is a bonus Experience with Python/Perl/C/C++ Familiarity with computer system architecture, microprocessors, and microcontroller fundamentals (caches, buses, DMA, etc.). Excellent interpersonal skills and ability to collaborate with on-site and remote teams Ways to stand out from the crowd: You're passionate about low-level software development/ debugging / verification Experience with HW/SW interactions Experience with RTOS/RISCV programming/debugging Ability to work independently with minimum supervision Schedule-oriented with excellent execution abilities NVIDIA is widely considered to be one of the technology world s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. Are you creative and autonomous? Do you love the challenge of crafting the highest performance & lowest power silicon possible? If so, we want to hear from you. Come, join our NVLink design team and help build the real-time, cost-effective computing platform driving our success in this exciting and quickly growing field. #LI-Hybrid Qualification : BE / B.Tech or ME / M.Tech (or equivalent experience) degree in EE/CS or related field