Customer Needs Assessment Jobs in Bengaluru

Position: RTL Design Engineer Location: Bangalore Education: Engineering Degree in Electronics & Communication (E&C) Experience: 3 to 6 years Job Overview We are seeking a skilled RTL Design Engineer to own the full lifecycle of FPGA design projects from understanding customer requirements to final delivery. You will define DSP, system, and board architecture, partition algorithms between FPGA and software, and lead design, simulation, and verification activities. This role requires hands-on expertise with FPGA technologies, strong problem-solving skills, and the ability to engage closely with customers and production teams. Key Responsibilities Interpret customer requirements, specifications, and tender documents to define system architecture. Take end-to-end ownership of projects including risk assessment, mitigation planning, schedule tracking, and customer discussions. Partition signal processing algorithms for FPGA and software implementation; identify key building blocks. Provide estimates for FPGA resources, computational and memory bandwidth needs. Develop detailed module-level designs including coding, simulation, and peer reviews. Apply design, verification, and validation methodologies rigorously. Prepare and maintain comprehensive project documentation, including design and analysis reports. Support customers during integration and testing phases on-site. Assist production teams with technical support. Define RTL architecture and perform HDL coding, simulation, implementation, board testing, and debugging. Professional Skills & Technical Expertise Proficient in VHDL coding; experience with Verilog or SystemVerilog is a plus. Expertise with Xilinx FPGA devices and associated synthesis and implementation tools. Strong experience in functional simulation and hardware logic design/debugging. Familiarity with FPGA synthesis and place & route (PAR) tools. Experience implementing DSP algorithms in FPGA environments, especially for Radar and Electronic Warfare applications. Skilled in modeling algorithms using MATLAB/Octave, generating test vectors, and data visualization. Working knowledge of interfacing with ADCs and DACs, and analyzing their performance. Good command of configuration and version control tools such as SVN. Excellent communication and presentation skills for technical discussions and customer interactions. What You ll Bring Strong analytical mindset and problem-solving abilities. Ability to work independently and manage multiple tasks effectively. Detail-oriented with a commitment to high-quality design and documentation. Collaborative attitude to work across teams and customer sites. Qualification : Engineering Degree in Electronics & Communication (E&C)

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Job Title: Solution Architect Robotics & Automation Location: Bengaluru Role and Responsibilities Engage closely with customers to understand their applications and translate requirements into detailed Solution Requirement Documents (SRD) for internal delivery. Conduct feasibility studies considering engineering constraints, system integration, ergonomics, unit economics, and process optimization. Design scalable, modular, and serviceable end-to-end automation solutions including factory layouts and workflow automation. Develop detailed solution architectures for automation systems (cells, lines), decomposing into hardware, software, and functional components. Analyze and optimize production processes using simulation tools, addressing bottlenecks to improve cycle times, throughput, and efficiency. Resolve robotic automation challenges such as part presentation, variability, path planning, precision, throughput, reliability, and safety compliance. Plan and manage project workflows, milestones, development, and testing cycles with a focus on process optimization and cycle time analysis. Create and implement test and validation frameworks for design, integration, performance, and safety based on simulation insights. Lead and collaborate with multidisciplinary teams (hardware, software, simulation) and communicate simulation outcomes effectively to customers. Provide ongoing technical guidance and support to customers throughout project lifecycles, tailoring solutions to operational needs. Oversee project planning, execution, and delivery ensuring alignment with customer expectations and production objectives. Skills and Experience Proven expertise in designing and delivering comprehensive robotic and automation solutions end-to-end. Skilled in creating scalable, modular, industry-agnostic system architectures enabling seamless production line integration. Experienced in leading multidisciplinary teams to successful solution delivery. Strong knowledge of warehousing, manufacturing, and assembly processes with an ability to customize solutions to diverse industries. Ability to troubleshoot complex technical issues and optimize performance using advanced simulation tools. Excellent communication skills, capable of explaining technical concepts and simulation results to both technical and non-technical stakeholders. Familiarity with PLCs, IPCs, sensors, IO devices, and communication protocols such as Modbus and Ethernet. Basic programming skills in Python, C++, or similar languages. Strong analytical and problem-solving aptitude with focus on production process optimization. Experience visualizing robotic work envelopes and motion constraints via simulation. Required Qualifications Bachelor s or Master s degree in Robotics, Mechatronics, Mechanical Engineering, Computer Science, or related field. Minimum 5 years experience in solution engineering or a similar role within industrial engineering. Proven customer-facing experience, preferably delivering solutions to large or Fortune 500 clients. Strong technical foundation in robotics, industrial machinery, and system-to-site integration. Demonstrated leadership in managing cross-functional teams and multiple projects. Excellent interpersonal and communication skills. Hands-on experience designing automation cells and systems. Additional Preferred Qualifications Master s degree in relevant discipline. 8-10 years of experience as a solution architect or similar senior role. Proficiency with factory simulation tools such as Siemens Plant Simulation, FlexSim, or equivalent. Credible project management experience. Familiarity with modern software development practices including Git and CI/CD pipelines. Qualification : Bachelors or Masters degree in Robotics, Mechatronics, Mechanical Engineering, Computer Science, or related field.

Job Title: Automation & Instrumentation Engineer Location: Bengaluru Role and Responsibilities Electrical Integration: Integrate CyRo s electrical systems (power supplies, sensors, actuators) with customer equipment and facilities, ensuring seamless compatibility and reliability. Design and implement custom electrical interfaces such as harnesses, connectors, and junction boxes to connect CyRo systems with customer-specific infrastructure (e.g., conveyors, AMRs, SCADA). Configure and validate CyRo s Industrial PC (IPC) and control systems to enable smooth communication with customer devices and networks. Sensor and Actuator Configuration: Configure, calibrate, and optimize CyRo s sensors (vision systems, force-torque sensors) and actuators (grippers, motion controllers, robotic arms) to fulfill application-specific needs. Troubleshoot sensor and actuator performance during integration to ensure alignment with customer workflows. Safety and Compliance: Design and implement safety-rated electrical systems including emergency stop circuits, light curtains, and safety interlocks, adhering to industry standards such as ISO 13849 and IEC 61508. Conduct risk assessments and incorporate protective components like fuses, circuit breakers, and relays to guarantee system safety and reliability. Deployment and Commissioning Support: Support deployment and commissioning of CyRo systems in customer environments, ensuring proper electrical integration and functionality. Diagnose and resolve electrical issues onsite, collaborating with customer teams and internal stakeholders. Assist in validation tests to confirm system performance and compliance in real-world scenarios. Documentation and Training: Prepare detailed documentation including electrical schematics, wiring diagrams, and integration guides for customers. Develop and conduct training sessions for customer teams on operation, maintenance, and troubleshooting of CyRo electrical systems. Maintain accurate records of integration designs, test results, and customer feedback to drive continuous improvement. Skills and Experience Strong proficiency in electrical system design covering wiring, connectors, and power distribution. Experience integrating robotic and automation machinery within industrial customer environments. Hands-on expertise with industrial sensors (vision, force-torque) and actuators (grippers, motion controllers, robots). Solid understanding and implementation experience of industrial communication protocols such as EtherCAT, Modbus, TCP/IP. Familiarity with safety-rated electrical systems and relevant industry standards (ISO, IEC, OSHA). Experience configuring and integrating IPCs, PLCs, and similar control hardware. Proven troubleshooting and optimization skills in live industrial settings. Excellent communication and teamwork abilities for cross-functional collaboration and client interactions. Required Qualifications Bachelor s or Master s degree in Electrical Engineering, Mechatronics, or related disciplines. Minimum 3 years experience in electrical systems design, automation, and system integration. Strong knowledge of industrial communication protocols, safety compliance, and electrical design fundamentals. Demonstrated success in deploying and integrating automation systems in industrial environments. Additional Preferred Qualifications Experience with cobots and industrial robotic arms. Familiarity with LabVIEW and C++ programming. Knowledge of integration with enterprise systems such as WMS, OMS, ERP. Experience with IIoT devices and SCADA systems. Qualification : Bachelors or Masters degree in Electrical Engineering, Mechatronics, or related disciplines.

Instructional Designer Location: Bengaluru (Rathi Legacy, Rohan Tech Park, Hoodi) Team: Global Strategic Services Industry Innovation and Solutions Employment: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader in AI-driven industrial digital transformation, working with major sectors like Oil & Gas, Pharma, Chemicals, and Manufacturing. We create innovative platforms like Cognite Data Fusion and Cognite Atlas AI to empower smarter operations. Role Overview Join the Cognite Academy team, which provides training and educational content for customers and partners. You will design and develop engaging courses, learning paths, and training materials primarily for technical users (data engineers, software developers, data scientists) and Cognite application users. Your work will enhance onboarding, self-service learning, and certification programs. Key Responsibilities Redesign and develop entire courses, micro-learning modules, and curricula using various instructional design models (e.g., ADDIE). Collaborate with subject matter experts to analyze training needs and target audiences. Create engaging multimedia content: videos, simulations, role-plays, and interactive assessments using tools like Active Presenter, Genially, Vyond. Implement courses and manage content in LMS platforms (Skilljar preferred). Design formative assessments and certification exams. Support the learning community and contribute to customer and partner engagement. Use HTML and basic coding to build learning paths and interactive content. Your Profile 2 to 5 years instructional design experience in the SaaS industry. Strong knowledge of learning theories and instructional design methods (ADDIE a plus). Proficient with authoring tools such as Active Presenter, Genially, Vyond, and at least one LMS (Skilljar a plus). Basic HTML and visual design/storyboarding skills (Adobe Creative Suite, Miro, etc.). Experience with video editing and social media content management. Basic project management and agile work methodology skills. Excellent written and verbal communication skills, able to connect with both technical and non-technical audiences. Eager to learn new technologies and improve programming skills (Python, HTML, Adobe Premiere Pro). Passionate about making a real impact on user learning and adoption. Work with a diverse global team of 70+ nationalities focused on inclusion and innovation. Modern, engaging Bengaluru office with a hybrid work model. Flat organizational structure with direct access to leaders. Opportunity to collaborate on cutting-edge projects in a fast-growing tech company. Strong community and partner ecosystem to learn from and contribute to. Excited to shape the future of learning in industrial AI? Apply to join Cognite s Academy team today!

Partner Engineer, Google Cloud Google - Bengaluru, Karnataka, India Join Google in Bengaluru, Karnataka, India and become a key enabler of the Google Cloud partner ecosystem! We're looking for a seasoned Partner Engineer to work closely with our partner development managers, fostering growth and providing crucial technical support to our partners. Your expertise will be vital in understanding our partners' technical capabilities and recommending the ideal partners and solutions to our valued customers. In this role, you will guide partners in leveraging Google Cloud services to accelerate their time-to-market, differentiate themselves from competitors, and unlock new avenues for business growth. You will be instrumental in ensuring our partners' success during the critical migration and deployment phases, equipping them with full access to Google Cloud's essential artifacts, tools, templates, and best practices. You will also play a key role in educating prospective partners on Google Cloud's features, assisting them in building innovative solutions, and collaborating with our product marketing and engineering teams to drive continuous improvements to our Google Cloud offerings. Google Cloud is committed to empowering organizations worldwide to digitally transform their businesses. We deliver enterprise-grade solutions powered by Google s cutting-edge technology and provide developers with sustainable building tools. As a trusted partner for customers across more than 200 countries and territories, we enable growth and solve their most complex business challenges. Responsibilities: Empower System Integrator (SI) partners and Independent Software Vendors (ISV) technical teams by enhancing their skills, capabilities, and capacity through effective prototyping and compelling product integration demonstrations. Guide customers through thorough assessments of their existing legacy application environments. Collaborate closely with partner managers to strategically identify and recruit high-potential partners within the market and diligently monitor their delivery capabilities. Drive the successful onboarding of ISV partners to the Google Cloud Marketplace and empower SI partners to achieve successful pilot projects, impactful proof-of-concept deployments, and seamless transitions to production workloads. Develop comprehensive partner technical development plans aligned with annual planning cycles and actively promote technical wins for SI partners, ensuring strong alignment with customer opportunities. Partner with ISV/SI partners to create valuable solution documentation, engaging joint technical articles, informative webinars, and other collaborative content. Build solution-focused technical assets designed to benefit both internal and external partners. Provide expert recommendations on integration strategies, robust enterprise architectures, scalable platforms, and essential application infrastructure required for the successful implementation of comprehensive solutions on Google Cloud. Minimum Qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in cloud architecture, working with a system integrator as an architect or in a delivery role, providing solutions directly to end customers. Proven experience with data migration strategies and the successful movement of production systems in on-premise/data center environments or in various migration to cloud scenarios. Hands-on experience in designing and building architectures and with the seamless migration of workloads to cloud environments. Solid experience with diverse database technologies (e.g., Oracle, SQL Server, PostgreSQL, MySQL, etc.). Preferred Qualifications: Demonstrated experience in building strong and productive business partnerships. Significant experience in cloud migrations and application modernization, effectively translating customer business needs into innovative cloud-centric solutions. Practical experience working with data and Artificial Intelligence/Machine Learning (AI/ML) workloads. In-depth knowledge of application data management architectures, including storage subsystems, high availability strategies, backup and recovery procedures, disaster recovery planning, performance optimization, scalability considerations, robust security measures, effective monitoring practices, and comprehensive database management. Exceptional ability to conduct engaging and informative technical discussions and engagements. Excellent communication skills, both written and verbal. Qualification : Bachelor's degree or equivalent practical experience.

Job Title: R&D Scientist Validation, Fast Trak Process Design & Validation Services Location: Bengaluru, India About the Role: We are looking for an R&D Scientist Validation to support the design, execution, and validation of new or improved services as part of our R&D strategic plan. This role will focus on validation services across the bioprocessing portfolio and involves working from early concept development through testing and final implementation. The position also contributes to lab and facility setup and ensures all necessary documentation is in place for successful service launches. Key Responsibilities: Provide technical support on innovation and development projects, collaborating with R&D project managers and cross-functional teams to ensure timely and efficient delivery. Assist in defining technical requirements based on customer and market needs to guide new service/product development. Help plan, assess risks, execute, and document technical studies at different stages of project development. Design and execute verification and validation studies to confirm alignment of service/product outputs with technical and marketing specifications. Support laboratory operations and ensure adherence to Environment, Health & Safety (EHS) standards and regulatory compliance. Qualifications: Bachelor s, Master s, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific field. Minimum of 3 years of experience supporting or leading technical projects within an R&D or bioprocessing environment. Strong problem-solving skills with a proactive, solution-oriented mindset and ability to work independently. Comfortable managing multiple projects simultaneously in a dynamic environment. Effective reporting and presentation skills, with the ability to tailor communication to various audiences. Preferred Experience: Familiarity with aseptic techniques and laboratory best practices. Working knowledge of Good Laboratory Practice (GLP) and scientific method principles. Qualification : Bachelors, Masters, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific field.

About Intugine: Ever wondered how the products you use every day from your favorite snacks to the latest gadgets reach you on time and in perfect condition? The journey these products take is complex, spanning sourcing, manufacturing, storage, and moving across a global supply chain. Intugine Technologies is here to simplify this complexity. We offer best-in-class visibility solutions that help global brands manage their supply chains efficiently, reduce logistics costs, eliminate operational inefficiencies, and improve key metrics like OTIF (On-Time, In-Full) and order-to-delivery turnaround time. Our solutions offer end-to-end visibility across various transportation modes (air, land, sea, and rail), helping brands track shipments and materials at every stage of the supply chain. As a proud partner of India's National Logistics Policy, Intugine integrates with key systems like FASTag, Port Community System, and Freight Operations Information System to offer deeper insights into logistics. With 75+ global clients, including GE Healthcare, Flipkart, Titan, Diageo, and Ultratech Cement, we are committed to transforming supply chains for the better. Role and Function: We are expanding our Business Development team and looking for enthusiastic Sales Development Representatives (SDRs). As an SDR at Intugine, you will be the first point of contact for outbound engagements, helping us meet our ambitious customer acquisition and revenue growth goals. You will be responsible for prospecting and adding new accounts into the sales funnel, qualifying leads, and driving initial conversations with potential customers. 1+ years of experience in Lead Generation or Customer-Facing roles. SaaS experience is a plus. Experience in IoT/Technology is highly preferred. Experience in Logistics and Supply Chain is a huge bonus (so if that s you, apply already!). Excellent communication skills (verbal and written emails, LinkedIn, WhatsApp). Quick learner, self-starter, and a go-getter attitude. Basic understanding of the sales and lead generation process, contact extraction tools, and LinkedIn. Experience working with CRM tools (Hubspot or similar). Ability to communicate effectively with decision-makers and end-users. Multilingual proficiency (English, Hindi). Strong phone presence and comfortable making several calls per day. Strong problem-solving aptitude and a proactive attitude. Responsibilities: Research key accounts in your assigned industry and map decision-makers. Maintain and expand the company s prospect database within your territory. Utilize tools to extract contact details of potential prospects. Establish initial contact with decision-makers via email, LinkedIn, or phone calls. Qualify prospects, match their needs with Intugine's offerings, and schedule virtual meetings with Account Executives. Keep your CRM up to date with a healthy pipeline of prospects. Own and exceed sales development targets, which will be based on the number of meetings you set and the Sales Qualified Meetings (SQMs) you generate. Constantly evaluate and suggest new sales enablement tools to speed up opportunity identification. Our Team: We are a team of ambitious, reliable, and witty individuals who get the job done while having fun. We love solving intricate problems, and we re looking for smart, adventurous people who thrive in dynamic environments. If you want to make an impact with your work and grow in an exciting, fast-paced company, Intugine is the place for you. Perks at Intugine: Employee Stock Options: Take a slice of the pie and grow with us. Comprehensive Health Cover: For your peace of mind. Personal Development Budget: Upskill yourself, we ve got the bill. Flexible Working Hours: Set your own work hours. Open Door Policy: No cubicles, open collaboration. Generous Parental Leave: Because family comes first. Documented Equal Pay Policy: Ensuring fairness in 2024. Education Assistance: Let us support your educational aspirations. Work Autonomy: Enjoy complete ownership over your work. Employee Life Skill Training: Regular sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings: Unwind with your team outside the office. Paid Time Off: Because your well-being is our priority. If you're ready to take the next step in your career and work with a company that values innovation and work-life balance, we want to hear from you! Apply now to join the Intugine rocketship.

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

About the role - Manager - Customer Success The Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers. Responsibilities Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders. Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs. Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients. Experience in setting up NPS / CSAT Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn Manage and coach a team of customer success executives and operations executives. Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes. Collaborate with the technical team to set up or configure Intugine s software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements 2-5 years of experience in business operations/customer success. Minimum 1 year of B2B Saas operations experience preferred. Minimum 1 year of management experience preferred. MBA preferred from Tier 1/2/3 colleges. You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus). Qualification : MBA preferred from Tier 1/2/3 colleges.

Account Manager - Bangalore Location: Bangalore Role: Account Manager Experience: 10 - 16 years Number of Positions: 1 Qualifications: Relevant Bachelor's Degree Job Description: Develop and maintain strong relationships with CxO level executives and all relevant stakeholders at the customer end. Build a strong relationship with delivery stakeholders. Work closely with the Solution Engineering Team as required. Create a positive team environment to improve collaboration and productivity. Serve as a bridge between the customer and delivery managers/project managers/anchor tenants to maintain high customer success levels. Achieve and maintain high customer satisfaction (CSAT) scores, aiming for over 80%. Conduct monthly governance meetings with customers, involving Sales and other key stakeholders, to ensure all accounts remain in a positive state. Lead weekly account review meetings and provide clarity on all aspects of account management. Publish quarterly, half-yearly, and yearly achievement reports to the CDS Leadership Team. Meet or exceed account growth targets by 20-25% year-over-year. Identify growth areas and prepare a sales roadmap for the next four quarters. Improve overall profit margins by 2-5% year-over-year, per account. Collaborate and contribute to the overall growth of the organization. Qualification : Relevant Bachelor's Degree

Inside Sales - Bangalore Location: Bangalore Role: Inside Sales Experience: 1 - 4 years Number of Positions: 2 Qualifications: MBA Job Description: Job Purpose: The purpose of this role is to maximize lead generation and progression of leads through the sales funnel, ultimately increasing revenue potential from marketing-driven and outbound programs. This role will require close collaboration with broader teams like demand generation marketing & pre-sales teams, and also sales colleagues in the field to support developing qualified opportunities and meeting monthly and quarterly targets. Responsibilities and Accountabilities: Experience with Software Product Selling or Solution Selling or Concept Selling. Engagement with business accounts focused on developing opportunities in the assigned geography. Experience managing the breadth of business development activities Research, Prospecting, Outreach, and effectively engaging with prospects. Utilize telephone and other tools to remotely influence customers at senior levels in target organizations. Follow-up on highly targeted marketing campaigns to deliver incremental High-Quality Leads and manage leads through to interested/potential opportunity status and ensure conversion to qualified status. Work with appropriate regional marketing managers and regional sales teams to plan and execute outbound demand generation activity as required. Ensure all activity is appropriately captured and tracked within the CRM and ensure that all prospect information is maintained and is up-to-date. Consistently follow designated sales and marketing processes to ensure robust lead and operational measurement and reporting. Work with regional marketing management to ensure integrity, validity, and appropriateness of the contact database. Develop and maintain strong knowledge of leading Digital Eco-Systems by reading industry and country-specific press and appropriate industry websites. Maintain a consistently high call rate aimed at achieving monthly and quarterly meeting and opportunity targets. Responsible and accountable for creating a healthy pipeline. Utilize social selling techniques using Social Media Platforms like LinkedIn, Twitter, Facebook, and Instagram, etc. Must be a go-getter who s willing to make the effort to get things done. Skills and Qualifications: MBA / University degree would be advantageous. Marketing or related fields preferred, but not mandatory. University graduates are welcome to apply. 1-2 years of tech industry experience preferred. Highly motivated and result-oriented with a can-do entrepreneurial spirit. High energy and determination to achieve/exceed monthly/quarterly targets. Proven communication & influencing skills using written and verbal communication, including telephone. Strong Presentation, communication, organization, multitasking, and time management skills. Qualification : MBA / University degree would be advantageous.

About Us While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and take pride in fostering a culture built on transparency, diversity, integrity, learning, and growth. If you want to work in an environment that encourages you to innovate and excel both professionally and personally Quantiphi is the place for you! Role: Sales Lead - Insurance Quantiphi Solving What Matters About the Role We are seeking a highly driven and experienced sales leader to drive growth in the Insurance sector across North America. This role reports to the Senior Client Solutions Partner for Financial Services & Insurance. The ideal candidate should possess: Deep understanding of the Insurance industry landscape Ability to build and manage relationships with Fortune 1000 companies Responsibilities Strategic Account Development Develop and execute account strategies targeting large enterprise Insurance customers in North America Identify and nurture business growth opportunities through strong industry knowledge and C-level engagement Sales Cycle Management Manage full sales cycles, from prospecting and needs assessment to proposal development, negotiation, and closure Present Quantiphi s value proposition to executive audiences, tailored to client-specific needs with clear ROI demonstrations Customer-Centric Approach Understand each client s business drivers, technology landscape, and competitive challenges Showcase how Quantiphi s AI-powered solutions address key challenges such as: Claims processing Underwriting Fraud detection Personalized insurance offerings Enhancing customer experience Relationship Building Establish and grow relationships within target accounts Position yourself as a trusted advisor by offering valuable insights on AI and data science innovations Collaboration & Partnership Work closely with marketing, solutions architects, and delivery teams to ensure seamless execution and client satisfaction Collaborate with alliance partners to extend market reach and enhance solution offerings Forecasting & Goal Achievement Maintain accurate sales forecasts and actively manage pipeline Consistently achieve assigned sales targets Market Expertise Stay updated on Insurance industry trends, Insurtech innovations, regulations, and competitive dynamics Leverage this expertise to identify growth opportunities and strengthen Quantiphi s market position Qualifications Proven success in enterprise sales within the Insurance industry Strong network within the North American Insurance sector, ideally with Fortune 1000 connections Deep understanding of Insurance business challenges and the application of AI and data science to solve them Excellent communication, presentation, and interpersonal skills, with the ability to influence at all levels Experience managing complex sales cycles and negotiating large enterprise deals Strong collaboration skills with the ability to manage multiple stakeholders Bachelor s degree in a relevant field (MBA preferred) Minimum 5 years of enterprise sales experience within the Insurance industry Qualification : Bachelors degree in a relevant field (MBA preferred)

Software Engineer Power/Thermal Software Products Team Company Qualcomm India Private Limited Job Area Engineering Group > Software Engineering General Summary As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drive digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world-class products that meet and exceed customer needs. You will collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master s degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Languages such as C, C++, Java, Python, etc. Job Description Job Overview: The Power/Thermal Software Products Team at Qualcomm focuses on delivering industry-leading power, thermal, and limit software management solutions across Qualcomm s Mobile, Automotive, Compute, IoT, and AR/VR chipsets. In this role, you will work with cross-functional teams to: Identify power optimization and performance tuning opportunities. Perform thermal/limits hardware tuning, characterization, and risk assessment. Develop optimized solutions and mitigation strategies. Conduct system-level analysis of power/thermal use cases. Collaborate with Architecture, Hardware Design, Performance, Power/Thermal Systems, and various Software teams to create optimal system-level power/thermal software solutions. Develop tools and methodologies for competitive analysis to understand competitors strengths and weaknesses. Design and implement thermal mitigation schemes that are best in the industry. Preferred Qualifications 3+ years of experience with Programming Languages such as C, C++, Java, Python, etc. Strong systems/hardware background with a solid understanding of microprocessor architecture and common SoC hardware blocks (interconnects, display, graphics, etc.). Good understanding of operating system concepts including scheduling, memory management, process management, interrupt handling, and device drivers. Experience using debug tools such as JTAG debuggers, oscilloscopes, and logic analyzers. Experience developing power/thermal management software. In-depth knowledge of embedded systems, microcontrollers, SoC power, modems, multimedia, wireless communications, and system-level debugging/analysis for SoC power optimization. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. You may email [email protected] or call Qualcomm s toll-free number found on their website. Upon request, reasonable accommodations will be provided to support individuals with disabilities during the hiring process. Qualcomm is also committed to ensuring its workplace is accessible to individuals with disabilities. (Please note that this email address is exclusively for accommodation requests. Qualcomm will not respond to requests for application status updates or resume inquiries via this email.) Recruitment Policy Qualcomm s Careers Site is only for individuals seeking employment directly with Qualcomm. Staffing and recruiting agencies, as well as candidates represented by agencies, are not authorized to use this site to submit profiles, applications, or resumes. Any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies and is not responsible for any associated fees. Compliance Notice Qualcomm employees are expected to comply with all applicable policies and procedures, including but not limited to security requirements and protection of company confidential and proprietary information, in line with applicable laws. Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience.

Job Title: Service Sales Engineer South India Location: Bangalore, India Business Area: Robotics & Discrete Automation Reporting to: Manager - Automation Academy & Application Work Model: Hybrid (#Li_hybrid) About ABB At ABB, we are committed to addressing global challenges by combining cutting-edge technology with a strong focus on care, courage, curiosity, and collaboration. Diversity, inclusion, and equal opportunity are at the core of our values, empowering us to create sustainable solutions for a better future. Your Key Responsibilities In this role, you will play a crucial part in service sales activities, delivering key business processes and programs for ABB s Robotics & Discrete Automation division. Your primary focus will be to drive service sales growth and customer engagement. Service Sales: Promote and sell services such as spare parts, training, AMC (Annual Maintenance Contracts), and installation audits to end-users. Develop competitive offers aligned with market trends and customer needs. Installed Base Penetration: Identify opportunities within existing installed base (IB) and drive sales of upgrades, retrofits, and value-added solutions. Collaborate with relevant teams to align with channel strategy and pricing. Lead Generation: Identify and develop new market opportunities by leveraging market insights and ABB s service portfolio. Act as a brand ambassador during marketing campaigns, trade fairs, exhibitions, and customer meetings. Account Management: Develop and implement strategies to strengthen B&R brand visibility within key accounts, aiming to establish B&R as a preferred brand. Customer Satisfaction: Monitor end-user satisfaction and ensure prompt issue resolution by coordinating with OEM, Support, and Service teams. Escalate complex cases when required to ensure customer satisfaction. Market Insights: Track CAPEX investments in end-user markets and ensure relevant updates are shared with the OEM and PFA teams. Business Acumen: Maintain a strong understanding of customer business drivers, industry trends, competitive landscape, and economic factors. Collaborate across ABB business units to enhance overall ABB brand value. Qualifications & Experience Education: Bachelor s Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university. Experience: 2-4 years of relevant sales experience within the Indian business environment, preferably in a multinational company. Prior work experience with B&R or competitor automation systems such as PLCs, motors, drives, motion control, and robotic systems is essential. Knowledge of mechatronics systems like Linear Transport Systems, Vision Systems, and Robots is an added advantage. Experience in serving industrial and utility sectors is preferred. Languages: Fluent in English (speaking, listening, reading, and writing). Travel Requirement: Willingness to travel up to 60% across South India. As a global leader in industrial automation, ABB s B&R division develops and delivers cutting-edge technology for machine and factory automation. Our culture of innovation and excellence ensures we consistently exceed customer expectations. At ABB, we value and celebrate diverse backgrounds and perspectives. Together, we shape a more sustainable and efficient future. Important Notice ABB never requests payment from candidates at any stage of the recruitment process. All our open positions are published on our official careers portal. Please be cautious of any recruitment fraud and avoid making payments to individuals or entities claiming to represent ABB. Qualification : Bachelors Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university.

At Jupiter, we understand that money is a subject that often triggers a rollercoaster of emotions. That s why our mission is to help people improve their relationship with money. Jupiter is a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit cards, investments, or payments, you ll find it all on Jupiter. We aim to help users cut through complex banking jargon, offer smart insights based on their spending, and introduce new-age features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, best known for creating Citrus Pay, Jupiter was born from a desire to create a customer-centric personal finance experience. After our launch in 2021, we saw explosive growth with over 100,000 users on the waitlist and crossing 1 million users in just 10 months. Today, we serve 2.7 million happy users. Our Insights feature automatically tracks your spending across accounts, providing valuable insights. Our Edge CSB Bank RuPay credit card is celebrated for its transparent design and rewarding experience. Additionally, our No-Penalty SIP and Daily SIP at Rs 10 have made investing accessible to over 100,000 users. At Jupiter, we embrace cutting-edge technology and data analytics, working with a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We re now looking for passionate, like-minded individuals to join our crew. Who We re Looking For We re looking for Interns who will support the Corporate Sales team by assisting with new customer onboarding, account openings, and addressing KYC-related queries. If you re enthusiastic about learning and growing in the Pre-Sales/Sales Ops domain, we want you! Roles and Responsibilities Proficient communication in English and Hindi (additional regional language is a bonus). Basic knowledge of Excel functions. Engage in 100+ calls daily, managing both inbound and outbound communications. Qualify leads based on specific requirements. Respond professionally to incoming prospect queries via phone and email. Coordinate with the Corporate Sales team regarding new onboarding and KYC-related queries. Track and update daily reports on meetings scheduled, calls made, and call status. What Is Needed for This Role Ability to make 100+ calls daily. Efficient at qualifying leads and managing prospect queries. Knowledge of KYC processes and account opening procedures. Ability to work independently and take initiative. Prior experience in managing calls is a plus, but not a requirement. Strong interpersonal skills and a problem-solving attitude. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We enjoy tackling meaningful challenges and creating experiences that delight customers. Cultural Fit: We value those who can participate in healthy conflict and make decisions with confidence. Excellence: We consistently set higher standards and strive for continuous learning, growth, and improvement in a dynamic environment. Our Process We raise the bar with each hire and evaluate candidates based on their passion, ambition, and skills. Here's a brief overview of the hiring process: The Intro: Our recruitment team evaluates applications to find the best fit, based on skills and past work. Two-Way Street: An interview with the hiring manager to discuss your interest in the role and expectations. You ll also be asked questions, and assignments may be given. Culture Matters: This round is to ensure a good cultural fit both for you and for us. The Offer: If we find that you meet our expectations and align with our values, we ll extend an offer to join the team.

At Jupiter, we know that money is always on our minds, but it often comes with a rollercoaster of emotions. That s why we are on a mission to help people improve their relationship with money. We are a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit card, investments, or payments, it's all on Jupiter. Our goal is to simplify personal finance by cutting through complex banking jargon, offering smart spending insights, and providing innovative features to help users make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta (the founder of Citrus Pay), Jupiter was born from the idea of creating a customer-centric personal finance experience, just like other industries such as food and entertainment. After our launch in 2021, we saw rapid growth, with a waitlist of over 100,000 eager users and reaching 1 million users within 10 months. Today, Jupiter is trusted by 2.7 million+ users. Our Insights feature automatically tracks and analyzes spending across accounts, providing actionable insights. Our Edge CSB Bank RuPay credit card is loved for its unique transparent design and rewarding features. Moreover, our No-Penalty SIP and Daily SIP at Rs 10 have made investing easier for over 100,000 users. We believe in harnessing cutting-edge technology, data analytics, and building a team of passionate individuals who share our vision of a more accessible, transparent, and inclusive financial ecosystem. And now, we re looking for people like you to join us. Who We're Looking For We are looking for a motivated and well-spoken Jr. Corporate Sales Manager to join our Corporate Salary team. You will play a key role in developing new corporate leads, understanding customer needs, and ensuring a smooth sales process. If you re someone who can close deals and meet targets, this role is for you. Roles and Responsibilities Previous experience in B2B Corporate Sales is preferred. Experience in fintech, insure-tech, employee benefits, corporate banking, or startup environments is a plus. Minimum 6 months of corporate sales experience required. Proficiency in Microsoft Excel. Fluent communication in English & Hindi (other regional languages are a plus). Strong organizational skills and ability to multitask effectively. Excellent phone and cold-calling skills. Exceptional customer service and relationship management skills. Ability to source sales via cold calls, emails, and lead follow-ups. Experience in lead generation, outbound calling, and customer need analysis. Ability to stay informed about competitor products and services. Closing sales and meeting sales targets. Location: Bangalore Note: MBA Freshers are also welcome to apply. What Is Needed for This Role Proficiency in cold calling, email outreach, and lead follow-ups. Ability to generate and qualify corporate leads. In-depth understanding of customers' needs and identifying sales opportunities. Developing and maintaining a sales pipeline. Demonstrating the features of products and services to customers. Achieving sales targets and closing deals. Opening Salary accounts for corporate employees. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We love tackling meaningful challenges and creating experiences that delight customers. Culture Fit: We value individuals who can engage in healthy conflict and make decisions with confidence. We prioritize consent over consensus. Excellence: If you re driven by continuous learning, growth, and improvement in a dynamic environment, Jupiter is the place for you. Our Hiring Process We raise the bar with each hire and evaluate candidates based on passion, ambition, and skills. Here s what you can expect: The Intro: Our recruitment team evaluates applications to find the best fit based on skills and past experiences. Two-Way Street: An interview with the hiring manager to understand your interest in the role and your expectations. You ll also have the chance to ask questions, and assignments may be given. Culture Matters: We ensure the candidate is a cultural fit for Jupiter. It s also your opportunity to see if we align with your values. The Offer: If we find you re the right fit, we ll extend an offer to you!

Job Description Intel is seeking an experienced Systems Engineer to drive the design, development, and integration of hardware, firmware, and software solutions for Xeon-based platforms. The role focuses on system architecture, performance optimization, and technical risk assessment while ensuring scalability, reliability, and security in system implementations. The ideal candidate will work on customer-centric solutions, influencing next-generation system design and conducting proof-of-concept experiments to validate new features and technologies. Key Responsibilities: System Architecture & Design: Define, develop, and optimize end-to-end solutions integrating software, firmware, board, and silicon/SoC components. Customer-Centric Solutions: Translate business opportunities into use cases, develop product specifications, and implement solutions based on customer needs and system limitations. Performance & Reliability Optimization: Conduct design analysis, assess technical risks, and optimize for security, scalability, and maintainability. Hardware Validation & Debug: Perform schematic reviews, layout verification, mechanical/thermal analysis, and electrical validation (including Signal Integrity (SI) analysis). System Integration: Ensure smooth hardware-software integration, identifying and resolving hardware issues at the component and system levels. Lab-Based Proof-of-Concept Testing: Conduct real-life environment simulations, prototype testing, and performance benchmarking. Documentation & Knowledge Sharing: Develop technical documents, customer presentations, and training materials to enhance internal and external knowledge sharing. Industry Research & Collaboration: Engage in academic and industry research, driving innovation beyond existing solutions. Qualifications & Experience: Educational Requirements: B.E/B.Tech in Electronics & Communication, Computer Science, or a related field. Minimum of 10 years of relevant industry experience. Technical Expertise: Experience in Xeon platform hardware design and validation. Strong knowledge of schematics, PCB layout, mechanical, and thermal analysis. Experience with electrical validation, signal integrity (SI), and power integrity (PI) analysis (desirable). Expertise in hardware issue validation, debugging, and system integration. Strong problem-solving and analytical skills for complex, multi-layered system architectures. Excellent technical documentation and presentation skills. About Intel Validation Engineering (iVE) Group: The Intel Validation Engineering (iVE) Group plays a pivotal role in Intel s technology leadership, validating, debugging, and optimizing Intel s cutting-edge designs. iVE ensures that Intel's next-generation products meet the highest quality standards, enabling Intel to deliver world-class technology platforms. Intel s Commitment to Diversity & Inclusion: Intel is an equal opportunity employer that values diversity and welcomes applications from all qualified candidates, regardless of gender, nationality, disability, or other protected status. Intel offers a top-tier compensation and benefits package, including: Competitive salary, stock options, and performance-based bonuses. Health, retirement, and vacation benefits. Access to cutting-edge technology and career growth opportunities. Qualification : B.E/B.Tech in Electronics & Communication, Computer Science, or a related field.

Role Purpose: IT Business Analyst We are seeking an IT Business Analyst to join our growing team, supporting Vodafone in delivering high-profile internal and customer-facing projects. This role offers the opportunity to work on significant and often market-leading projects, providing analytical and commercial insight to drive solutions that align with Vodafone s strategic goals. The IT Business Analyst will work closely with senior stakeholders from both business and technical teams to ensure the delivery of cutting-edge IT solutions and exceptional customer experiences. The ideal candidate will be well-versed in business analysis tools and techniques, capable of capturing, documenting, and managing business needs while assessing the business architecture impact of proposed changes. Key Responsibilities Stakeholder Management & Collaboration: Build and maintain trusted relationships with key project stakeholders, including Project Managers and Solution Architects, providing regular updates and escalating issues as needed. Requirements Gathering & Documentation: Use appropriate business analysis tools and techniques to capture, document, and communicate business requirements effectively throughout the project lifecycle. Impact Assessment: Assess the impact of proposed changes on existing processes, organisation, and technology. Provide impact assessments to project scope and deliverables, ensuring traceability of requirements. Business Design & Architecture: Document and communicate business design, ensuring the clarity of impacted stakeholders and business sponsors. Use Business Architecture methods to identify and articulate the people, process, and technology impacts of each project. Project Leadership: Lead the analysis effort on projects, developing the initial project concept, challenging assumptions, prioritising business needs, and driving the requirements process while keeping the customer at the core. Continuous Improvement: Actively identify opportunities for process improvement and contribute to evolving team capabilities. Share project and business knowledge to help grow the team s expertise. Risk & Issue Management: Keep the Analysis and Design Senior Manager informed of any risks, issues, or resource changes, ensuring smooth project delivery. Communication & Collaboration: Maintain open communication with internal teams, external stakeholders, customers, suppliers, and peers. Promote the value of business analysis activities and how they fit into the project delivery lifecycle. Key Skills & Experience Business Analysis Expertise: Proven experience with a range of business analysis tools and techniques, including requirements gathering, business process modeling, and business impact assessments. Stakeholder Management: Strong communication, influencing, and negotiation skills with the ability to engage effectively at senior management levels. Project Management Collaboration: Experience working within structured project management environments and collaborating with Project Managers and Solution Architects. Business Architecture Knowledge: Familiarity with Business Architecture methods to assess people, process, and technology impacts. Adaptability & Proactivity: Ability to work in a fast-paced, customer-focused environment, adapting to evolving priorities and business needs. Continuous Improvement: Experience in identifying and implementing process improvements to enhance business analysis practices.

About the Role: The Client Service Manager - Operations Support acts as a vital link between our Client Service Managers (CSMs) and internal Operations teams, ensuring seamless handling of client retirement plan queries. This role is accountable for maintaining departmental quality and adherence to time standards. Responsibilities also include staff training and mentoring, quality assurance, MIS & reporting, performance management, staffing projections, and driving process improvements. Key Responsibilities: Operational Expertise: Deep understanding of Plan Service Center, Partner Link, plan design, and CSM workflow. Oversees activities to ensure smooth interdepartmental collaboration and delivery. Provides hands-on support and troubleshooting as needed. Team Leadership & Development: Mentors, coaches, and develops team members through regular one-on-one meetings and ongoing feedback. Conducts performance evaluations, addresses staff issues, and recommends salary adjustments and promotions. Assesses staffing needs, conducts interviews, and makes hiring decisions. Performance Management & Reporting: Monitors team and individual performance against goals, quality targets, and service level expectations. Tracks key metrics, prepares management reports, and identifies trends. Manages employee records and reports findings to management. Escalation Management: Handles escalated issues from representatives, clients, and participants. Identifies trends in escalations and proactively implements solutions. Collaboration & Communication: Works closely with CSMs to identify potential middle-office tasks and bring segment-level work to the team. Participates in regular governance meetings with CSM teams. Communicates effectively with partners via calls and emails. Process Improvement: Leads process deep dives, reviews, controls, and audits. Develops and implements process improvements for efficiency and cost-effectiveness. Manages logical access reviews with partners for new task types. Training & Documentation: Designs SOPs, training plans, and assessments. Delivers training and builds domain expertise within the team. Project Management: Monitors deliverables, tracks activity, escalates issues, publishes progress reports and dashboards, and recommends action plans. MIS & Reporting: Provides timely and accurate reporting on key business metrics. Expert in MS Excel and other Microsoft Office Suite programs. Qualifications: 9-12 years of overall experience, with a minimum of 6 years in the 401(k) industry. Cross-functional experience in teams such as loans, enrollment, payroll support, compliance, and audit is essential. Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans. Excellent interpersonal, customer service, and communication skills (oral and written). Proactive, solution-oriented approach and collaborative mindset. Proven ability to meet deadlines and prioritize client service. Proficient in Microsoft Office Suite, especially Excel. Experience as an MIS expert is required. Hands-on experience leading teams within the retirement domain (Implementation, Money In, Money Out, Account Resolutions, etc.) is a plus. SPARK/AASPA certification and LSS certification are preferred. Experience working on process-related projects is a plus. Bachelor's Degree required. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive 1 consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : Bachelors Degree is a must.