Customer Queries Jobs in Pune

Job Title: Database Administrator Location: Pune About Anchanto At Anchanto, we are enabling simpler, faster, and scalable eCommerce operations through our innovative and intelligent SaaS platforms. Our mission is to transform the way businesses conduct eCommerce, making backend operations more efficient for companies of all sizes. With a headquarters in Singapore, a global product engineering center in Pune, India, and a strong local presence in the countries we serve, Anchanto continues to grow rapidly, serving over 300 customers worldwide. As part of our expanding engineering team, we are seeking an experienced Database Administrator (DBA) to help us manage, optimize, and scale our database infrastructure. If you re passionate about database solutions and eager to work with cutting-edge technology in a fast-growing product company, we want to hear from you! Role Overview As a Database Administrator, you will be responsible for developing, managing, and optimizing database solutions to support our growing eCommerce platforms. Your expertise will ensure the high performance, availability, and security of our databases, including MySQL, Postgres, and potentially NoSQL databases. You will work closely with development teams to understand their needs and provide optimal database solutions, from design to performance tuning and high-availability configurations. Key Responsibilities Develop and design database solutions: Define the database physical structure and functional capabilities, ensuring they align with system requirements and security protocols. Database performance management: Configure and manage AWS RDS services, monitor database health, troubleshoot issues, and take corrective action as needed. Troubleshoot and resolve database issues: Act quickly to resolve database outages, errors, or performance issues, including providing after-hours and weekend support when necessary. Proactively monitor DB performance: Set up and configure monitoring tools to help detect potential risks and performance bottlenecks before they impact operations. Optimize database performance: Recommend and implement strategies for hardware upgrades, query optimization, indexing improvements, and server configuration adjustments to boost performance. Collaborate with development teams: Work closely with engineers to understand their database needs and design the most efficient and scalable database solutions. Ensure high availability and disaster recovery: Configure databases for high availability, clustering, and cloud deployment to maintain uptime and data redundancy. Administer database best practices: Own the database backup, restore, and retrieval processes, ensuring that all procedures adhere to best practices and compliance standards. Learning and adopting new technologies: Stay up to date with database technologies, including MySQL, Postgres, and NoSQL databases, and apply knowledge to improve solutions across the platform. What You ll Bring At least 5 years of hands-on experience as a DBA, with strong expertise in database administration, including backup management, performance monitoring, and tuning. Experience with MySQL and/or Postgres: Strong command over these relational databases, including managing stored procedures, triggers, indexes, and optimizing SQL queries for performance. AWS RDS experience: Proficiency in configuring and managing AWS RDS services, with an understanding of cloud-based database management. Strong knowledge of database design: Excellent understanding of data modeling and database schema design, with hands-on expertise in optimizing DB architecture for scalability and performance. Proven expertise in database tuning and performance optimization: Demonstrated ability to troubleshoot and optimize database performance for high-volume transactional systems. Experience with NoSQL databases: Exposure to NoSQL technologies such as MongoDB or Cassandra is a plus, as you may be involved in integrating such systems in the future. Bonus: Experience with Data Warehouse or BI (Business Intelligence) systems is a plus. Bonus: Prior experience in building high-performance e-commerce software is highly desirable. Strong communication and collaboration skills: Ability to work cross-functionally with development, DevOps, and other teams to ensure database solutions meet the needs of the business. Innovative & Fast-Growing Company: Join a dynamic, fast-growing SaaS company that is revolutionizing eCommerce operations for businesses worldwide. Cutting-Edge Technology: Work with modern database technologies, cloud platforms, and AI-powered solutions in an agile and collaborative environment. Career Growth: At Anchanto, we prioritize learning and development, offering a strong career path for those passionate about technology and growth. Work-Life Balance: We believe in a healthy work-life balance and offer flexible working hours and a supportive environment. Global Impact: Your work will impact hundreds of businesses globally, enhancing the performance and efficiency of their eCommerce platforms. If you're an experienced DBA looking for an exciting new challenge with a fast-growing product company, Anchanto could be the perfect place for you. Apply now to join our team and contribute to the next generation of eCommerce technology!

Job Title: Engineering Manager Software Location: Pune Experience: 12+ Years Education: B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering Job Summary We are seeking an experienced Engineering Manager Software to lead our embedded and application software development team. The ideal candidate will have deep technical expertise in software architecture, strong leadership capabilities, and a proven track record of delivering high-quality embedded solutions. You will drive new product development, process adherence, project execution, and team development while ensuring innovation, scalability, and customer satisfaction. Key Responsibilities 1. New Product Development Collaborate with Product Management to define software specifications and finalize GATE sign-offs. Lead the design and development of scalable and modular software architectures. Benchmark competitor products to identify differentiation opportunities. Implement latest technology trends and best practices. Ensure timely and high-quality software releases in coordination with engineering and operations teams. Drive automation in testing for operational efficiency. Review and approve design documentation, validation plans, and test reports. 2. Design Process & Standards Ensure adherence to NPD (New Product Development) process up to mass production. Enforce software coding standards, quality assurance, and documentation protocols. Set up and run structured design and code review mechanisms. Foster a culture of technical excellence, innovation, and continuous improvement. 3. Project Management Create detailed project plans and communicate timelines, milestones, and risks to all stakeholders. Track progress, manage scope, and ensure projects are delivered on time and within budget. Define and monitor project costs and resource allocations. Work with Product Management to develop product roadmaps and promotional content. Proactively identify risks and implement mitigation strategies. 4. People Management Define skill matrices and identify training needs for the software engineering team. Provide mentorship, coaching, and career development for team members. Conduct regular performance reviews with actionable feedback. Foster an open, collaborative, and engaging team culture that promotes knowledge sharing and innovation. 5. Customer Support & Technical Documentation Support application and service teams in resolving customer issues and technical queries. Provide inputs for product manuals, sample applications, and user documentation. Key Skills & Competencies Technical Skills Embedded systems software architecture Expertise in C/C++, .NET, or relevant programming platforms Familiarity with product life cycle management and design standards Strong understanding of test automation, validation, and release processes Exposure to modern DevOps tools and Agile methodologies Leadership & Managerial Skills Strategic planning and project execution Risk assessment and mitigation Strong communication and stakeholder management Talent development, mentoring, and team leadership Cross-functional collaboration and decision-making Performance Indicators On-time project delivery (Schedule Performance Index) Code quality and design defect rates Budget adherence and cost optimization Team engagement and retention metrics Customer issue resolution time Knowledge sharing and innovation contributions Lead a high-performing team at the forefront of embedded and intelligent system development. Work on impactful products with real-world applications across industries. Enjoy a collaborative culture with continuous learning, innovation, and career growth opportunities. Qualification : B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering

Position: Pre-Sales Executive/Officer Location: Pune Qualification: Any Graduate Experience: Minimum 2 Years Job Description: We are looking for a motivated Pre-Sales Executive/Officer to engage with prospective clients and support the sales process by providing detailed project information and scheduling site visits. The ideal candidate will excel in client communication and relationship management to convert leads into confirmed prospects. Key Responsibilities: Communicate effectively with clients via voice calls, video calls, and emails to explain project details and address queries. Manage both inbound and outbound calls, ensuring timely and professional responses. Schedule and coordinate site visits by persuading potential clients to explore project locations. Conduct follow-up calls post-site visit to gather client feedback and enhance customer experience. Work diligently to convert leads into prospective clients, maintaining a consistent follow-up routine. Achieve pre-sales targets set by the company by efficiently managing and nurturing client interactions. Qualification : Any Graduate

Position Title: Presales Engineer Location: Pune Experience: 5+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. Accops provides secure workspace access, virtualization, and Zero Trust-based solutions for modern digital workforces. Role Overview: We are seeking an experienced Presales Engineer to support solution consulting, technical sales engagements, and partner enablement. The ideal candidate should bring strong technical expertise, excellent communication skills, and leadership capabilities to guide customers and partners through the technical evaluation and solution design process. Key Responsibilities: Gain certification in Accops products and maintain up-to-date product knowledge Deliver compelling technical presentations and conduct interactive demos (on-site and remote) Lead and manage pre-sales account teams, ensuring project alignment and timely delivery Engage in solution design, sizing, and deployment planning for Accops and third-party products Prepare comprehensive competitive analysis and technical architecture documents Build and maintain a high standard of pre-sales and post-sales support Contribute to the knowledge base, including articles, tutorials, FAQs, and best practices Manage and respond to customer queries promptly, ensuring high satisfaction Provide technical training to partner sales and presales teams Draft and define the Statement of Work (SoW) for implementation teams Stay updated with market trends, product developments, and competitive offerings Collaborate closely with the Sales Account Manager to map customer needs to the best-fit solution Communicate both technical and business benefits of solutions to varied stakeholders Mandatory Technical Skills: Proven team management experience: mentoring, motivating, and aligning with business goals In-depth technical understanding of: Operating systems: Windows, Linux (Ubuntu, Red Hat, Debian) Networking: DNS, DHCP, routing, VPNs, Active Directory, directory services, SAML, SSL, HTTPS Security technologies: Firewalls, VPN, ZTNA, CASB, SASE, Identity Federation Hands-on knowledge of at least one desktop virtualization platform: Citrix Apps & Desktop, VMware Horizon, Windows Virtual Desktop (WVD), MS RDP Experience in solution architecting and capacity planning Ability to translate customer requirements into solution architectures Strong grasp of real-world product benefits and limitations Good to Have: Presales experience in a startup environment (VDI, VPN, MFA, MDM, Azure, AWS) Prior experience with Accops products Experience in executive-level customer interactions Working knowledge of Windows Server, Windows 10, and RDS licensing Behavioral Competencies: Strong verbal and written communication skills Demonstrated leadership and initiative Clear and structured thinking and problem-solving approach High level of accountability and ownership Proactive and self-motivated with a logical bent of mind Adaptable and able to thrive in dynamic environments Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Position Title: Director Customer Services Location: Pune Experience: 12+ years Education: Bachelor's Degree / MBA (Preferably in IT or Business Strategy) Company: Accops Systems Pvt. Ltd. Accops empowers organizations with secure and seamless remote access, workspace virtualization, and Zero Trust-based IT infrastructure solutions. Role Overview: Accops is looking for a dynamic and strategic Director Customer Services to lead enterprise customer success initiatives. This role is pivotal in driving customer satisfaction, retention, and long-term value realization by aligning Accops' solutions with strategic customer goals. The ideal candidate will have deep experience in customer success, IT infrastructure, cybersecurity, or virtualization technologies, with a proven ability to engage C-level stakeholders and deliver measurable business outcomes. Key Responsibilities: Act as a strategic advisor to enterprise customers, identifying and aligning business use cases with Accops solutions across verticals like BFSI, Government, Healthcare, Manufacturing, and more Drive post-sales value delivery by tracking business KPIs and proactively engaging with customers to ensure alignment with success metrics Lead and deliver data-driven QBRs (Quarterly Business Reviews) to highlight ROI, ensure solution adoption, and identify upsell/cross-sell opportunities Guide customers through technical enablement, architecture discussions, roadmap alignment, and value realization Collaborate cross-functionally with Product, Sales, Professional Services, and Engineering teams to ensure customer needs and feedback influence product direction Own strategic customer portfolios, acting as the single point of contact for senior stakeholders Develop and deliver business cases, solution roadmaps, and tailored customer success plans Champion customer advocacy by identifying opportunities for case studies, testimonials, and speaking engagements Maintain accurate records of customer interactions, engagement milestones, feedback, and business impact Technical Skills & Requirements: 12+ years of experience in Customer Success, Strategic Account Management, or Solution Consulting in the tech domain Demonstrated success in aligning complex IT solutions with tangible business outcomes Strong presence and credibility to engage and influence C-level executives Deep understanding of digital transformation trends, enterprise IT challenges, and industry-specific requirements Strong grasp of technologies in VDI, Cybersecurity, Zero Trust Security, or IT Infrastructure Analytical mindset with the ability to interpret usage data and transform insights into strategic actions Preferred Qualifications: Background in technologies such as Accops, Citrix, VMware, Omnissa, or other Secure Access/VDI solutions Experience managing large enterprise accounts or strategic portfolios as an individual contributor MBA or equivalent experience in business strategy or IT management is a plus Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Strong solution design and articulation abilities Proactive and self-driven with a customer-first approach Accountable, with a high level of ownership and responsibility Analytical and logically sound with strong problem-solving skills Flexible, multi-tasker, and quick learner in a dynamic environment Team player with collaborative leadership qualities Qualification : Bachelor's Degree / MBA (Preferably in IT or Business Strategy)

Sales & Marketing Manager Location: Pune Experience: 5 10 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a dynamic Sales & Marketing Manager to lead our sales team and drive customer success initiatives. This role requires a proven leader with strong experience in client acquisition, sales strategy, and customer retention. The ideal candidate will have expertise in CRM solutions, sales management, and building lasting customer relationships. Key Responsibilities Sales Management: Lead Generation & Pipeline Management: Oversee and manage the sales pipeline, ensuring consistent lead generation, qualification, and timely follow-ups. Client Acquisition: Lead the sales team to acquire new clients by offering tailored CRM and business process solutions. Sales Strategy & Execution: Develop and implement effective sales strategies aimed at driving revenue growth and meeting business targets. Relationship Building: Establish and nurture strong relationships with prospective clients, understanding their needs and offering comprehensive, customized solutions. Team Development & Performance: Provide leadership, training, and coaching to the sales team to improve skills, meet KPIs, and achieve team objectives. Customer Success Management: Client Onboarding & Implementation: Ensure seamless onboarding for new clients, helping them implement CRM systems and related services effectively. Customer Retention & Expansion: Develop and execute strategies to enhance customer satisfaction, reduce churn, and generate expansion opportunities within existing accounts. Strategic Consultation: Act as a trusted advisor, helping clients optimize the value they get from CRM, data management, and business process solutions. Upselling & Cross-selling: Identify opportunities for upselling and cross-selling additional services, working closely with the sales team to expand our services within existing client accounts. Customer Health Monitoring: Regularly track and monitor client health, anticipating challenges and proactively addressing any risks. Reporting & Metrics: Measure and report on the effectiveness of sales and customer success initiatives, including key metrics like customer satisfaction, churn, and sales performance. Qualifications & Skills 5-10 years of experience in sales management and customer success, ideally in CRM or related services. Proven ability to drive sales, enhance customer retention, and improve overall customer satisfaction. Strong leadership capabilities, with experience in managing and coaching sales teams. Excellent communication, interpersonal, and relationship-building skills. Ability to develop and execute sales strategies and customer success plans. Familiarity with CRM platforms such as Salesforce, HubSpot, etc., is a plus. Upselling and cross-selling experience is highly valued. Qualification : Any Graduate

Reporting Analyst Location: Pune Department: Research and Development Software Development Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students transforming online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Our award-winning software suite covers rent payments, insurance, leasing, maintenance, marketing, and communications reshaping property management worldwide. With over 2,200 team members globally across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with enterprise stability. We value transparent communication, diversity of thought, boldness, resilience, and collective excellence to create better living experiences. Role Overview Entrata is seeking a highly analytical and detail-oriented Reporting & Metrics Analyst to join our R&D team. In this role, you will design and maintain the reporting infrastructure that drives operational transparency and accountability across the product development lifecycle. You will collaborate closely with Product, Engineering, and Product Marketing teams to provide real-time insights into requirement tracking, release readiness, internal tool adoption, and go-to-market asset status. The ideal candidate has deep expertise in Domo, strong SQL skills, and familiarity with Jira schema and Agile workflows. Your passion for building intuitive dashboards, surfacing actionable metrics, and automating reporting will enable scalable, data-driven decisions. Key Responsibilities Design, develop, and maintain dashboards in Domo that track SDLC progress, release health, and adoption metrics. Ensure Jira data integrity by maintaining consistent tagging, statuses, and structures for epics and user stories. Write custom SQL queries to create calculated metrics, join datasets, and implement audit flags. Monitor data freshness and proactively alert teams to any inconsistencies or missing inputs. Track and report on product requirements planning and execution, including ownership and release eligibility. Provide visibility into internal communications deliverables, such as product updates, launch decks, and customer enablement content. Analyze usage and adoption metrics for internal tools (e.g., support agents, documentation platforms). Collaborate with Product Marketing to define standardized reports for quarterly planning, user conferences, and release briefings. Automate reporting workflows to minimize manual effort and maximize accuracy. Deliver regular reporting packages to R&D and cross-functional leadership teams. Minimum Qualifications 2+ years of experience in analytics or reporting within software, product, or data operations environments. Strong hands-on experience creating dashboards in Domo. Proficient in SQL for querying and manipulating complex datasets. Familiarity with Jira data structures, issue hierarchies, and Agile methodologies. Detail-oriented with a strong commitment to data quality and reporting accuracy. Excellent communication skills, with the ability to clearly document insights and enable stakeholders. Ability to manage multiple stakeholders and priorities in a fast-paced setting. Preferred Qualifications Experience reporting on product development, SDLC, or Agile delivery metrics. Background supporting go-to-market deliverables or product marketing functions. Familiarity with support analytics or customer experience platforms (e.g., Zendesk, internal AI tools). Comfortable collaborating with distributed teams and using remote collaboration tools.

Job Title: Engineer Billing Location: Pune Experience: Minimum 3 Years Employment Type: Full-Time Reporting To: Sr. Engineer / Manager Billing Role Overview: The Engineer Billing is responsible for preparing, verifying, and processing contractor bills according to project progress, contractual terms, and timelines. This role ensures accurate documentation, coordination with site teams, and compliance with billing protocols, budget controls, and ERP systems. The position supports smooth financial operations, timely payments, and final account settlements, thereby contributing to effective project cost management and compliance. Key Responsibilities: Billing & Invoicing Prepare monthly, interim, and final contractor bills based on actual work completed and contract terms Ensure invoices are accurate, documented, and aligned with payment schedules and milestones Payment Certification Assist in certifying payments based on verified work progress Collaborate with project teams to validate work through Measurement Books (MBs) and completion certificates Contract & Payment Terms Management Apply contractual payment terms including retention, advances, and special clauses Incorporate scope changes, time extensions, and variations into billing Documentation & Record Keeping Maintain organized records of billing documents such as BOQs, work orders, invoices, and receipts Document all variations, change orders, and claims with appropriate approvals Generate billing and outstanding payment reports for senior management Coordination with Project Teams Liaise with project managers, site engineers, and supervisors for timely measurements and billing support Ensure timely submission of MBs and supporting documents aligned with billing cycles Cost Control & Budget Monitoring Verify billing consistency with approved budgets and report discrepancies Coordinate with finance teams for reconciliation and project financial tracking Billing Software & ERP Systems Utilize ERP platforms (e.g., SAP, High-Rise) for invoice generation, tracking, and reconciliation Update ERP with billing data, approvals, and payment statuses to ensure audit trails Communication & Dispute Resolution Address and resolve billing queries or disputes from vendors, contractors, or internal teams Follow up proactively to clear pending bills and resolve discrepancies Final Account Preparation Assist in preparing final project accounts with all approved changes Coordinate with legal, accounts, and project teams for formal account closure Key Competencies & Skills: Technical: Strong understanding of construction billing processes, BOQs, contract terms, and measurement verification Proficiency in MS Excel and ERP billing systems (SAP, High-Rise, etc.) Behavioral: Attention to Detail & Accuracy Coordination & Teamwork Time Management Effective Communication Analytical Thinking and Problem-Solving Qualifications & Experience: Diploma or Bachelor s Degree in Civil Engineering Minimum 3 years of project billing experience in the construction industry At least 1 year of hands-on experience with ERP billing modules Summary: The Engineer Billing plays a critical role in managing the financial aspects of construction projects by ensuring accurate billing, documentation, and coordination with project and finance teams. This role supports timely payments, contractor relationships, and cost control, directly contributing to the financial health and successful delivery of projects at Tejraj Group. Qualification : Diploma or Bachelors Degree in Civil Engineering

Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)

Project Manager Biocarbon Business Location: Pune Experience: 5 8 Years Education: Bachelor s or Master s degree in Business, Marketing, Engineering, or a related field About the Role: BiofuelCircle s platform serves a diverse range of stakeholders within the bioenergy supply chain, including large industries, rural enterprises, transporters, service providers, and farmers. As the Project Manager for the Biocarbon Business, you will be responsible for managing and coordinating biocarbon-related projects, addressing user queries, troubleshooting, and ensuring the smooth execution of activities on the BiofuelCircle platform. This role is critical in maximizing value for internal and external users and driving the growth of BiofuelCircle s biocarbon initiatives. Key Responsibilities: Project Management: Plan, coordinate, and oversee multiple projects aligned with pilot programs and strategic initiatives. Ensure timely execution while maintaining high-quality standards. Sales & Business Development: Identify and engage potential clients within target markets. Prepare and deliver compelling pitch decks, presentations, and client proposals. Project & Proposal Documentation: Draft project proposals, cost estimates, and execution plans aligned with business objectives. Market Analysis: Conduct ongoing market research to track trends, customer needs, and competitor activities. Use insights to refine sales and project strategies. Reporting & Documentation: Maintain and manage project MIS (Management Information System). Prepare comprehensive reports on project status, sales pipelines, and market insights. Cross-functional Collaboration: Work closely with teams across New Market Development, Supply Chain, Finance, Project Management, and Marketing to ensure project alignment and success. Ideal Candidate Profile: Educational Background: Bachelor s or Master s degree in Business, Marketing, Engineering, or related disciplines. Professional Experience: Proven hands-on experience in project management, including familiarity with project management tools. Core Competencies: Strong analytical and problem-solving skills with a data-driven decision-making approach. Excellent written and verbal communication skills. Ability to collaborate across diverse teams effectively. Travel Requirements: Up to 10% travel may be required. Opportunity: This role offers a unique chance to contribute to India s expanding bioenergy sector by leading critical projects that foster sustainable and circular economic growth. The Project Manager will be pivotal in expanding BiofuelCircle s biocarbon business and developing new markets. Supervision & Collaboration: The role demands close collaboration with departments such as New Market Development, Supply Chain, Finance, and Project Management to ensure seamless project execution. Qualification : Bachelors or Masters degree in Business, Marketing, Engineering, or a related field

Job Title: Relationship Manager Mid Market Location: Pune Function: Customer Experience Relationship Management Employee Type: Full-Time Experience Required: 1 3 Years Role Purpose As a Relationship Manager Mid Market, you will be responsible for managing the entire lifecycle of corporate clients in the mid-market segment for telecom services including Mobility, Fixed Line, and Data solutions. This role focuses on ensuring seamless service delivery, account growth, and customer satisfaction while strengthening Airtel s presence within client organizations. Key Responsibilities Customer Lifecycle Management Manage end-to-end service delivery for assigned corporate accounts, ensuring adherence to SLAs and TAT. Serve as the single point of contact for all client interactions, ensuring timely resolution and zero escalations. Conduct regular service camps, account reviews, and customer engagement activities to enhance brand visibility and retention. Revenue Growth & Churn Control Drive upselling and cross-selling of Airtel s telecom products and services across the customer lifecycle. Monitor account usage and proactively address churn risks to ensure account stickiness and revenue stability. Operational Excellence Ensure strict compliance with all business processes and service-level standards. Maintain accurate and updated account dossiers, track complaint levels, and promote digital adoption (e.g., e-bills, self-care platforms). Collections & Payment Efficiency Improve collection efficiency (0 60 days, 60 90 days) by ensuring timely payments and reducing suspense through virtual account management. Support clients in payment posting, billing queries, and reconciliation activities. Performance Monitoring Track and analyze corporate account performance across multiple telecom products and services. Promote digital enablement and virtualization through tools such as PFH, self-care portals, and paperless billing. Required Skills Strong analytical thinking and problem-solving ability. Proficiency in Microsoft Excel and financial modeling. High process orientation and attention to detail. Excellent verbal and written communication skills. Strong customer-centric approach and service mindset. Effective negotiation and stakeholder management. Qualifications Bachelor s degree in Engineering, Business Administration, or related field. MBA in Marketing or Operations is preferred. Work Experience 1 3 years of relevant experience in client servicing or relationship management, preferably in the telecom industry. Candidates with 2 7 years of telco experience can also be considered based on role fit. Qualification : Bachelors degree in Engineering, Business Administration, or related field

Position: Customer Quality Engineer Location: Pune, Maharashtra, India Employment Type: Full-Time Company: RENATA Precision Components Pvt. Ltd. Experience Required: 3 5 years Industry: Plastic Injection Moulding Automotive & Allied Sectors Company Overview RENATA Precision Components Pvt. Ltd. is a leading manufacturer of high-quality plastic injection moulded components, catering to the automotive and other engineering industries. We're committed to delivering precision, quality, and customer satisfaction through continuous improvement and adherence to global standards. Position Overview We're looking for a skilled and proactive Customer Quality Engineer to manage customer complaints and ensure compliance with quality standards in line with automotive industry requirements. This role demands a hands-on approach to quality systems, documentation, and effective problem-solving. Key Responsibilities Act as the primary point of contact for handling and resolving customer complaints. Prepare and maintain PPAP (Production Part Approval Process) documentation as per customer and IATF requirements. Utilize problem-solving tools (e.g., 8D, 5 Why, Fishbone) to analyze and address quality issues. Ensure adherence to IATF 16949:2015 quality management system standards. Coordinate with internal departments to implement corrective and preventive actions. Maintain clear and professional communication with customers regarding quality concerns. Support audits and quality system improvements based on customer feedback and internal reviews. Qualifications & Experience B.E. in Mechanical or Production Engineering. 3 to 5 years of experience in a customer quality role within the automotive manufacturing industry. Skills & Competencies In-depth understanding of automotive quality standards and processes. Strong knowledge of PPAP, APQP, FMEA, SPC, MSA. Proficient in using quality tools and methodologies for root cause analysis. Effective communication and interpersonal skills for customer engagement. Proficient in MS Office (Word, Excel, PowerPoint, Outlook). Detail-oriented, resourceful, and able to manage multiple tasks effectively. Be part of a dynamic quality team at RENATA and contribute to delivering world-class components to global automotive clients. We offer a collaborative work environment, opportunities for professional development, and a strong focus on continuous improvement and customer satisfaction.

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

About Talentica Software: Talentica Software is a boutique software development company founded by industry veterans and alumni from IITB. For over 21 years, we have been helping startups build products using cutting-edge technologies. With a focus on solving real-world problems, we ve worked with over 180+ startups, primarily in the US, leading to numerous successful exits. In 2022, Great Place to Work recognized Talentica Software as one of India s Great Mid-Size Workplaces. What We re Looking For: We are seeking a Data Engineer to join the product engineering team for a SAAS-based Subscription Management Platform. If you have a passion for working with data and a drive to innovate, we encourage you to apply. What You ll Be Doing: Data Transformation: Use Python and PySpark to transform large datasets and build efficient data pipelines. Pipeline Creation: Work with Kafka and Debezium to create and deploy real-time data pipelines. SQL Expertise: Write and optimize complex SQL queries for data aggregation and transformation. Delta Lake & Databricks: Utilize Delta Lake and Databricks for efficient data storage and management. Collaboration: Work with cross-functional teams to ensure data is accessible, reliable, and well-organized for product teams. To Be Successful in This Role, You Should Have: Qualification: BE/BTech from a top-tier engineering institute. Experience: 5+ years of experience in the data engineering field. Must-Have Skills: Strong proficiency in Python and PySpark for data transformation. Experience with Kafka and Debezium for data pipeline creation and deployment. Excellent SQL skills, especially for complex data aggregation and transformation. Familiarity with Delta Lake and Databricks. A solid understanding of all stages of the SDLC and experience with Agile/SCRUM methodology. Good-to-Have Skills: Understanding of machine learning algorithms. Familiarity with ETL tools like Matillion or Google Data Studio. Experience with creating BI reports using tools like Looker or Tableau. Familiarity with writing APIs to extract data from databases. What You ll Find Here: Culture of Innovation: We focus on technology expertise and innovation, not maintenance projects. Our customers come to us for cutting-edge solutions. Endless Learning Opportunities: Stay ahead of the curve by exploring new advancements in your field and applying them to build better, faster, and simpler products. Talented Peers: Work alongside experienced graduates from India's top 20 engineering colleges, including IITs, NITs, and other top-tier institutes. Flexibility: We value work-life balance and offer flexible schedules, including remote work options. Great Culture: 82% of our employees recommend Talentica to their friends, according to Glassdoor. You'll love being part of our team! At Talentica, we don t just follow trends we lead them. If you re looking for a dynamic, fast-paced environment with opportunities to innovate, grow, and shape the future of technology, Talentica is the place for you. Join us and make a real difference! Qualification : BE/BTech from a top-tier engineering institute.

JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance Ltd. Duties and Responsibilities Review of all GST returns (GSTR-1, GSTR 3B, GSTR-6, etc) and ensure that should be filed within due date. To ensure that correct payment of taxes should happen within due date. Review and ensure that GST credit should be reconciled and there should not be loss of GST credit. Prepare revenue reconciliation with GST returns to ensure correct reporting of all income stream while filing GST returns. Review and monitor asset procurement/ sale and ensure correct GST accounting. Ensure the proper controls are in place to mitigate error in accounting of GST liability or credit while booking income or expenses. Reviewing agreement with customers/ vendors so that same should secure interest of company wrt to GST. Provide impact analysis of GST on existing/ new business process. Provide update on changes in the GST laws/ provision and making suitable changes in the system/ process/ documentation. Work closely with consultants wherever need any advice or provide them appropriate details. Prepare and provide appropriate reply to the notices received from GST authorities and submission of required details on timely basis. Preparation of appeal papers/ stay application and filing thereof wherever necessary. Handel and provide appropriate reply to the queries received from department. Proactive in putting system/ process control to avoid corrective action at last movement. Review and file GSTR-9 and GSTR-9C within due date. Required Qualifications and Experience Candidate should be Chartered Accountant. Candidate should have work experience of 2-3 years in Indirect tax regime. Candidate who has experience in Banking Industry would be prepared.

Job Title: Sales Team Leader Location :Pune Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

Join Entrata: Lead the Charge in Transforming Property Management Software Position: Product Owner Location: Pune, India About Entrata Since 2003, Entrata has been at the forefront of revolutionizing property management. What began as a group of visionary college students changing the way rent is paid online has grown into a global leader in the industry. Our award-winning software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, and we continue to reshape the landscape of property management worldwide. With over 2200+ team members across the globe, from Utah to Texas to India, Entrata blends the energy of a startup with the stability of an established leader. Our values of innovation, transparency, and teamwork drive everything we do. If you re looking for an opportunity to make a tangible impact in an exciting industry, Entrata is the place for you. Position Overview: Product Owner Entrata is seeking a Product Owner to drive the development and delivery of innovative product features that will enhance the customer experience, streamline logistics processes, and optimize delivery operations. As a core member of our product team, you ll work closely with cross-functional teams, including UX designers, software architects, and developers, to deliver top-notch software solutions. If you re passionate about making a difference and have a background in product ownership or business analysis in a software environment, this role is for you. What You ll Do: Shape the Product Roadmap: You will develop and execute the product roadmap for delivery-related features, ensuring alignment with business objectives and customer needs. Manage Backlogs & Prioritize: Define and prioritize product requirements, user stories, and acceptance criteria. Organize and maintain the product and team backlogs to keep the development teams on track. Collaborate Across Teams: Work with stakeholders across development, customer success, and UX teams to ensure smooth communication and timely product delivery. Translate User Needs into Features: Connect with different user personas, understand their tasks, and work closely with the UX teams to capture their requirements. Drive Product Evolution: Study competing products and features, identify industry trends, and inform product development based on your findings. Oversee Product Lifecycle: Manage the development, testing, and release of product features, ensuring that quality is maintained and deadlines are met. Continuous Improvement: Analyze product performance metrics and gather customer feedback to continuously iterate on and improve product features. Act as the Subject Matter Expert: Provide expert guidance on delivery operations to internal teams and clients, supporting them with insights and best practices. Stay Ahead of the Curve: Stay updated on industry best practices and technological advancements in delivery management to ensure Entrata s products remain cutting-edge. What You Bring: Education & Experience: A Bachelor s degree in Computer Science, Engineering, or a related field. You bring 3+ years of experience in product management or a related role, preferably in the software industry. Agile Expertise: You are familiar with agile development methodologies and tools (such as Jira), and you can apply them to optimize delivery processes. Clear Communication: You excel in written and verbal communication, with the ability to translate complex requirements into actionable plans and articulate them clearly to stakeholders. Analytical & Problem-Solving Skills: You have a strong ability to analyze data and solve problems, ensuring that product features meet the highest standards of quality. Collaboration Skills: Your ability to work with cross-functional teams is unmatched. You understand how to leverage the collective expertise to deliver exceptional results. Nice to Have: SaaS Experience: Experience working in the SaaS industry or with property management software is a plus. Certifications: You hold relevant certifications like CBAP, SAFe for PO, or Design Thinking for Product Management. SQL Knowledge: Familiarity with optimizing SQL queries and understanding database triggers is an advantage. Data Tools Proficiency: Experience with product analytics and data visualization tools like Amplitude, Tableau, or Power BI. Property Management Insight: Any experience or understanding of the property management industry will help you hit the ground running. Career Growth: Entrata fosters a Be valued, Create value culture, empowering you to grow both personally and professionally. Health & Wellness: Choose from world-class medical, dental, vision insurance, plus life assistance programs to keep you and your family covered. Work-Life Balance: Enjoy generous time off to recharge and prioritize your well-being. Financial Stability: Take advantage of RSUs, ESPP, retirement plans, and more to secure your future. Collaborative Culture: We believe in the power of teamwork and diversity. At Entrata, we encourage innovative thinking, personal development, and mutual respect. Entrata isn t just a place to work it s a place to grow, to innovate, and to help shape the future of property management. If you're ready to join a dynamic team that s making a difference on a global scale, we d love to hear from you. Qualification : Bachelors degree in computer science, engineering, or a related field.

Key Responsibilities: As a Regional Officer, you will act as the primary point of contact between KC Overseas and our Channel Partners in the region. You ll play a vital role in ensuring that our partners receive exceptional support while driving business growth. Your core responsibilities will include: Channel Partner Management: Visit Channel Partners regularly to address queries and provide necessary assistance. Set and work towards specific targets for student conversions from your assigned region through Channel Partners. Operational Efficiency: Fully understand our business model and SOPs to ensure smooth operations. Work closely with the Regional Manager and Head of Operations to devise strategies for regional growth. Regularly assess Channel Partners operations, identify challenges, and ensure that service quality and speed are maintained. Ensure that the Channel Partners' teams, including counselors, are well-trained and aligned with KC Overseas knowledge and SOPs. Collaboration with Business Units: Coordinate with the Head Office business units to provide Channel Partners with the necessary support. Liaise with Subject Matter Experts (SMEs) in different business units to ensure the partners have the expertise needed to effectively guide students. Regional Marketing Support: Plan and execute marketing activities in coordination with the Regional Manager. Provide on-the-ground support to the marketing team and assist in tailoring strategies for the specific needs of your region. Explore Careers at KC Overseas to learn more about life with us. Job Requirements: We re looking for a high-energy professional, preferably with 4-7 years of experience in overseas education or a related field. Key qualifications include: Strong collaboration skills to work with diverse teams and individuals. Ability to quickly learn domain knowledge and adapt to the education sector. Proven sales or operations experience in managing and supporting Channel Partners. A commitment to excellent customer service, ensuring partners are always well-supported. Strong focus on business growth through Channel Partners. Fluency in the local language of the assigned city or state. Meticulous attention to detail and patience in managing operations. We seek someone who is native to the assigned city/state and can effectively navigate the local landscape.