Customer Satisfaction Jobs in Ahmedabad

Job Title: Customer Care Executive Location: Ahmedabad Experience: 0 2 Years Remuneration: Best in Industry Job Summary: We are looking for a proactive and customer-focused Customer Care Executive to join our team in Ahmedabad. The ideal candidate will efficiently handle incoming calls, understand client queries, and provide effective solutions while ensuring excellent customer service and coordination across departments. Key Responsibilities: Attend and manage incoming customer calls professionally and promptly Understand client queries thoroughly and provide accurate, timely solutions Coordinate effectively with various departments to resolve client issues Take ownership of customer problems and follow through until resolution Continuously work towards improving the customer service experience Maintain accurate records and prepare daily, weekly, and monthly MIS reports Demonstrate strong troubleshooting skills to assist customers effectively Exhibit a passion for delivering exceptional customer service Candidate Requirements: Proven work experience as a Customer Service Executive (CSE) in the BFSI industry preferred Proficiency in English is mandatory Freshers pursuing or completed BA, B.Com, M.Com, MA, MBA, or Graduation are welcome to apply Working knowledge of Microsoft Excel and PowerPoint Strong communication, problem-solving, and interpersonal skills If you are passionate about helping customers and eager to grow your career in the BFSI sector, we encourage you to apply.

Sales Engineer GCC Region (Electronics & Projects) Location: Ahmedabad Key Responsibilities Market Development & Sales Identify and develop new business opportunities in the GCC region (UAE, Saudi Arabia, Qatar, Oman, Bahrain) for electronics hardware, industrial PCs, IoT, SCADA, and automation solutions. Build and manage a robust sales pipeline comprising distributors, OEMs, system integrators, EPC contractors, and key end-users. Execute account-based sales strategies targeting industrial, energy, infrastructure, and process automation sectors. Identify and onboard GCC-based System Integrators (SIs) or EPCs to act as partners or bid leads. Project Bidding & Tendering Lead end-to-end bidding processes for public and private sector projects, including RFQs, RFPs, BOQs, and compliance documentation. Collaborate with internal engineering, documentation, and finance teams to prepare comprehensive commercial and technical proposals. Track and bid for government tenders in partnership with local SIs (e.g., DEWA, ADNOC, ARAMCO, KAHRAMAA). Partner & Channel Management Establish and manage channel partners and local agents in target GCC countries. Provide partners with product training, pricing guidance, and pre-sales support. Conduct regular territory performance reviews, identify gaps, and implement corrective measures. Client Relationship Management Build and maintain long-term relationships with project consultants, automation teams, and procurement heads. Deliver technical presentations, product demos, and lead commercial negotiations. Drive repeat orders, after-sales engagement, and ensure high customer satisfaction. Reporting & Forecasting Maintain accurate sales pipeline details in CRM systems with deal stages, probabilities, and expected close dates. Submit weekly and monthly reports covering revenue forecasts, market trends, and competitor activity. Represent the company at industry expos and technical conferences within the GCC region. Key Requirements Bachelor s Degree in Electronics, Electrical, or Instrumentation Engineering; MBA is a plus. 4 6 years of B2B sales experience in electronics and automation products within GCC countries. Proven track record in project bidding and channel development. Strong knowledge of GCC trade regulations, logistics, import/export processes, and cultural business practices. Excellent command of English; Arabic language skills are an advantage. Willingness to travel frequently across GCC for business development and project closures. Preferred Exposure Industrial PCs, edge devices, SCADA systems, and industrial networking. IoT platforms, remote monitoring, and smart sensor integration. PLCs, HMIs, sensors, and networking devices. Battery Energy Storage Systems (BESS) or energy management systems (optional). Familiarity with government e-tendering portals in the GCC region. Qualification : Bachelors Degree in Electronics, Electrical, or Instrumentation Engineering; MBA is a plus

Position Title: Senior Territory Manager Location: Ahmedabad Reports To: General Manager Experience Required: 8 to 12 years of experience in sales, preferably in the analytical and laboratory instruments industry. Educational Qualifications: Minimum: Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: B.Sc. / M.Sc. in Chemistry, Biology, or Physics OR Graduate / Diploma in Electronics, Chemical, or Instrumentation Engineering Role Overview: The Senior Territory Manager will be responsible for driving sales and business growth for the complete portfolio of analytical and laboratory instruments offered by the company. This includes managing direct sales efforts and collaborating with team members to expand the customer base in the assigned territory. Key Responsibilities: Promote and sell the full range of analytical and laboratory instruments in the assigned territory Conduct regular customer visits to generate new leads and business opportunities Maintain and update the sales funnel through CRM tools Develop a strong technical understanding of the product portfolio Handle commercial discussions and negotiations with prospective clients Consistently meet or exceed assigned sales targets Build and nurture relationships with prospects and existing customers Coordinate internally with the service and support teams to ensure customer satisfaction Key Competencies & Skills: Minimum 5 years of hands-on experience in selling analytical instruments Strong communication skills in English both written and verbal Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint) Self-motivated, hardworking, and results-driven Willingness to travel extensively across the assigned territory Qualification : B.Sc. / M.Sc. in Chemistry, Biology, or Physics

Position: Regional Manager Sales Level: Senior Manager Experience Required: 12 18 Years Location: Ahmedabad Qualification: B.E. / B.Tech Mechanical Key Responsibilities Strategic Planning & Execution Develop and execute regional sales strategies aligned with corporate goals. Identify and capitalize on growth opportunities within the assigned region. Team Leadership Lead and mentor the regional sales team, ensuring alignment with business objectives. Drive team performance through regular reviews, KPIs, and motivational leadership. Revenue, Receivables & Channel Management Drive revenue targets and ensure timely collection of receivables. Expand and manage channel partner network for deeper market penetration. Client Relationship Management Build strong, long-term relationships with key clients and decision-makers. Ensure customer satisfaction through consistent engagement and issue resolution. Market Analysis & Penetration Conduct regular market intelligence to stay ahead of industry trends and competition. Identify new segments, applications, and regions for business expansion. After-Sales Service & Parts Management Oversee after-sales service support and ensure efficient parts management. Work closely with service teams to maintain high customer satisfaction post-sale. Additional Requirements Proven experience in Sales & Marketing within an OEM (Original Equipment Manufacturer) environment. Strong analytical and decision-making skills. Excellent communication, negotiation, and stakeholder management abilities. Ideal Candidate An engineering professional with a mechanical background and a proven sales leadership track record in the OEM space. You are strategic, data-driven, customer-focused, and capable of leading high-performing teams in a competitive market. Qualification : B.E. / B.Tech Mechanical

Position: Service Engineer Location: Ahmedabad Employment Type: Full Time Experience Required: 3 5 Years Company: Phillips Machine Tools India Pvt Ltd Industry: Industrial Machinery / Manufacturing Job Overview We are seeking a highly motivated and customer-focused Service Engineer to join our best-in-class service team supporting HAAS CNC machines. In this role, you ll be responsible for delivering prompt, professional, and legendary service, ensuring machine uptime, and maintaining strong client relationships. You will handle both electrical and mechanical troubleshooting, installation, commissioning, and post-sales support for our HAAS machine tools. As the frontline of our brand, your commitment to customer satisfaction will play a critical role in reinforcing Phillips' reputation as a trusted and innovative CNC solution provider. Key Responsibilities Attend and resolve service calls promptly to minimize machine downtime. Perform installation and commissioning of HAAS CNC machines across assigned customer sites. Provide mechanical and electrical support for machine diagnostics, repairs, and routine maintenance. Document service activities, problem-solving summaries, and escalate critical issues as needed. Maintain clear, open communication with both junior and senior team members to promote learning and improvement. Build and nurture long-term customer relationships, acting as the go-to expert for all service-related queries. Ensure timely arrangement and sourcing of spare parts (in or out of warranty). Work collaboratively to create a positive, supportive, and growth-oriented work environment. Proactively identify recurring issues and suggest long-term solutions for improved machine reliability. Demonstrate total ownership of your service territory by aligning with Phillips high service standards and performance metrics. Requirements 3 5 years of hands-on experience in service, maintenance, or installation of CNC machines or industrial automation equipment. Strong troubleshooting skills in both mechanical and electrical domains. Willingness to travel frequently to customer sites within the assigned region. Excellent communication, interpersonal, and documentation skills. Ability to work independently as well as part of a team in a fast-paced environment. Strong problem-solving mindset with a commitment to customer satisfaction. Understanding of HAAS machines will be an added advantage. Opportunity to work with cutting-edge CNC technology Competitive compensation and performance-based incentives Supportive team culture and mentorship Exposure to industry-leading service processes and global standards Training and upskilling opportunities for professional growth About Phillips Machine Tools India Pvt Ltd Phillips India is the exclusive distributor for HAAS Automation in India. With a legacy of trust, technical excellence, and a deep commitment to customer success, we empower Indian manufacturers with world-class machine tools and service support. Join us in building the most dependable and responsive service team in the industry. Apply now and become the face of Phillips' legendary customer support.

Job Title: Field Application Engineer Job Type: Full-Time Location: Ahmedabad Experience Required: 3 4 Years Education Qualification: Diploma in Electrical / Electronics Engineering or equivalent Job Summary: We are looking for a proactive and technically skilled Field Application Engineer to support the deployment, installation, and servicing of RF-based systems for Armed and Paramilitary forces. This role requires strong technical troubleshooting abilities, excellent communication skills, and a willingness to travel and stay on-site as needed. Key Responsibilities: Act as a technical lead during product installations, system deployment, training sessions, and field support for Armed/Paramilitary forces. Provide on-site product support, including fault diagnosis, rectification, and routine maintenance. Maintain readiness to travel extensively and stay at the ASSPL Nodal Centre in Ahmedabad. Collaborate with internal teams to ensure seamless installation and customer satisfaction. Develop and maintain technical documentation, site reports, and customer feedback logs. Handle customer queries effectively and maintain strong, professional relationships. Support training programs and hands-on demonstrations for end-users and operators. Ensure smooth coordination between field operations and the engineering team for escalations and improvements. Required Skills & Qualifications: Strong understanding of Radio Frequency (RF) technologies and system behavior. Hands-on experience in field troubleshooting and technical support. Proficiency in MS Office and basic computer operation. Strong customer handling and relationship-building abilities. Excellent communication skills in English and Hindi. Strong interpersonal skills, with the ability to work independently and in a leadership capacity. Willingness to travel frequently and stay on-site as per operational requirements. Qualification : Diploma in Electrical / Electronics Engineering or equivalent

Experience Center Associate Location: Ahmedabad Experience: 1 3 Years Qualification: Graduate / Diploma in any relevant field Employment Type: Full-Time Role Objective: Serve as the primary point of contact at the Experience Center, ensuring a seamless, engaging, and informative experience for all visitors by showcasing the company s smart technology and integrated solutions. Key Responsibilities: Manage daily operations of the Experience Center as the single point of contact. Demonstrate and explain a range of smart technology products, including: Interactive Displays Active LED Screens Smart Speakers Surveillance Cameras Video Management Systems (VMS) Crestron Control Systems Digital Door Locks & Video Door Phones (VDPs) Ensure all devices and setups are functional, updated, and presentable at all times. Coordinate with internal teams for product updates, technical support, and setup enhancements. Greet and guide visitors, understand their requirements, and deliver personalized demonstrations. Maintain a professional, informative, and customer-centric environment within the center. Core Competencies: Good communication and interpersonal skills Strong understanding of audio-visual and smart home technologies Ability to present technical concepts in a user-friendly manner Detail-oriented with good organizational and troubleshooting skills Customer-focused mindset Qualification : Graduate / Diploma in any relevant field

Business Development Executive Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | On-site Experience Required: 1 to 4 years Qualification: Any Graduate Salary: Competitive, based on experience Notice Period: Immediate joiners preferred Job Overview We are looking for a results-driven Business Development Executive to join our team in Ahmedabad. The ideal candidate will focus on lead generation, client acquisition, and revenue growth by engaging with new customers and expanding our business in international markets, particularly in the US and Canada. If you have a knack for cold calling and closing deals, this role offers an excellent opportunity to build a rewarding sales career. Key Responsibilities Identify and engage potential new customers through targeted lead generation and market research. Conduct effective cold calls to prospects, build rapport, and convert leads into business opportunities. Develop and nurture relationships with clients primarily in the US and Canadian markets. Collaborate closely with internal teams to ensure timely order closure and customer satisfaction. Explore and develop new business avenues to meet or exceed revenue targets. Drive business growth by bringing in new clients and expanding company presence. Achieve monthly and quarterly sales targets through persistent and strategic sales efforts. Required Skills & Qualifications 1 to 4 years of experience in business development, sales, or client acquisition roles. Strong communication skills with the ability to interact confidently with international clients, especially in US and Canada. Proven experience in cold calling, lead generation, and closing deals. Self-motivated with a target-driven mindset and excellent negotiation skills. Any graduate can apply; prior experience in IT or software sales is a plus. Ability to work independently and manage multiple sales pipelines effectively. Opportunity to work with a fast-growing company expanding in international markets. Gain valuable experience in global client engagement and sales strategies. Supportive team environment with growth and learning opportunities. Competitive compensation based on performance. Qualification : Any graduate can apply; prior experience in IT or software sales is a plus.

Sales Engineer Fire & Safety | 2+ Years Experience | Ahmedabad We are looking for a dynamic Sales Engineer with 2+ years of experience in the fire and safety industry to identify and develop new business opportunities, build strong client relationships, and deliver customized fire safety solutions. The ideal candidate will have technical expertise combined with strong sales skills to drive revenue growth and customer satisfaction. Key Responsibilities: Identify, qualify, and develop new business opportunities within the fire and safety sector. Build and maintain long-term client relationships by understanding their fire safety needs and offering tailored solutions. Conduct detailed site assessments and recommend appropriate fire safety products and systems. Prepare and deliver compelling technical presentations and sales proposals to prospective clients. Negotiate contracts, close sales deals, and ensure customer satisfaction and company profitability. Stay informed about the latest fire safety industry trends, products, and regulatory requirements. Collaborate with internal teams including engineering and project management to ensure smooth project execution and customer support. Provide post-sales support, including client training and troubleshooting, to maintain high levels of customer satisfaction. Required Skills & Qualifications: Minimum 2 years of sales engineering experience in the fire and safety industry. Strong technical knowledge of fire safety products and systems. Excellent communication, presentation, and negotiation skills. Ability to conduct site assessments and recommend suitable solutions. Customer-focused with a proactive approach to client relationship management. Familiarity with industry standards and regulations related to fire safety. Location: Ahmedabad, India

Job Title: Customer Relationship Executive (Fresher) Experience: Fresher Location: Rajkot, Gujarat Vacancies: 2 Job Type: Full-Time Job Overview: We are seeking motivated and detail-oriented Customer Relationship Executives to join our team in Rajkot. This entry-level role focuses on managing customer relationships, providing excellent after-sales support, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: Monitor and strategize performance improvements based on logged calls, performance, and revenue metrics. Manage and maintain customer relationships using CRM systems. Communicate proactively with clients about any unforeseen delays or issues. Accurately process customer tasks with timeliness and attention to detail. Respond promptly to customer calls, tasks, and complaints, providing after-sales support as needed. Deliver software technical support via telephone and remote/online channels. Analyze and generate reports on task resolutions within defined timeframes. Conduct customer follow-ups and feedback collection to improve service quality. Coordinate and manage customer calls as required. Review task management systems and report insights to improve processes. Report daily activities and updates to the Support/Sales Manager or Team Leader. Adapt to changing responsibilities based on business needs and performance. Eligibility & Requirements: Freshers with good communication and analytical skills. Ability to handle customer interactions with patience and professionalism. Strong organizational skills and attention to detail. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Experience or familiarity with CRM systems is a plus. Basic understanding of software technical support. Good problem-solving and reporting skills. Personal Attributes: Positive and proactive attitude. Strong interpersonal and teamwork skills. Ability to work under pressure and meet deadlines. Start your career in customer relationship management with hands-on experience. Work in a supportive and collaborative environment based in Rajkot. Opportunities for learning and growth within a dynamic organization. Apply now to join our team as a Customer Relationship Executive and help us deliver exceptional customer experiences!

Job Title: QA Engineer - Manual & Automation Testing Location: Ahmedabad, India Experience Required: 1 to 3 Years About Metizsoft: At Metizsoft, our dedication to quality has positioned us as a leader in the IT Services industry. We offer a challenging and enjoyable collaborative culture that fosters long-term career growth. Join our team and be a part of an organization that values meticulous production and continuous improvement. The Opportunity: As a QA Engineer at Metizsoft, you'll be instrumental in developing and implementing a comprehensive QA program. Your role will be critical in safeguarding product quality and embedding a culture of quality assurance across the company, ensuring our products meet the highest standards. Key Responsibilities: Review and analyze requirements, specifications, and technical design documents, providing timely feedback. Work extensively with both Automation and Manual Testing methodologies. Develop detailed, comprehensive, and well-structured test plans and test cases. Design, develop, and execute automated tests. Test current products rigorously and identify deficiencies. Identify and report issues found, then diligently verify that issues are resolved. Suggest solutions to identified product problems. Investigate product quality to drive continuous improvements and enhance customer satisfaction. Collaborate with the Product Development team to ensure consistent project execution. Identify key KPIs for product quality and track performance. Identify quality assurance process bottlenecks and propose actionable improvements. Plan, create, and manage the overall Quality Planning strategy. Collect quality data and perform thorough regression testing. Oversee continuous improvement projects within the QA domain. Investigate the causes of non-conforming software and train users to implement solutions. Track quality assurance metrics, such as defect densities and open defect counts. Stay up-to-date with new testing tools and test strategies. Prepare and present clear reports and metrics to Senior Management. What We're Looking For: 1 to 3 years of proven experience as a Quality Assurance Engineer. Must have experience in both Automation and Manual Testing. Experience with various testing techniques, including UI Testing, Automated Testing, and Test Driven Development (TDD) Strategies. Experience with coding using JAVA, HTML5, DB2, and XML. Proficiency with web security technology and various software QA tools and processes. A critical thinker with strong problem-solving skills. Excellent time-management abilities. Great interpersonal and communication skills. Proven experience in writing clear, concise, and comprehensive test plans and test cases. Hands-on experience with both white-box and black-box testing. Hands-on experience with automated testing tools. Solid knowledge of SQL and scripting. Experience working in an Agile/Scrum development process. Experience with performance testing and/or security testing is a significant plus.

Deputy General Manager - Office Leasing Role Type: Full-Time Location: Ahmedabad, Gujarat, India Areas of Interest: Sales & Leasing, Sales/Brokerage, Transaction Management Job Description: We are seeking a dynamic and experienced Deputy General Manager to join our Corporate Real Estate team. This pivotal role involves overseeing and managing a variety of Office Leasing transactions and supporting the Corporate Real Estate system. The successful candidate will be responsible for tracking lease information, property values, capital expenditures, rental rates, and real estate assignments. Managing and supporting the Corporate Real Estate system, including tracking lease information, property values, capital expenditures, and rental rates. Assisting in or managing local Office Leasing transaction implementation with a focus on process standardization. Overseeing the closeout process and ensuring a smooth hand-off to the lease administration team. Providing detailed transactional financial analysis support, including cash flow analysis, for the Office Leasing Transaction Management team. Participating in real estate transactions including lease negotiation, administration, and execution. Administering a comprehensive quality assurance program, including customer satisfaction surveys, KPIs, and transaction scorecards. Analyzing and interpreting financial analysis templates such as NPV (Net Present Value) and IRR (Internal Rate of Return) to enable informed decision-making. Collaborating with CBRE, client's Lease Administration, Project Management, Facility Management, and Finance/Accounting teams to ensure seamless service integration. Monitoring all Office Leasing transaction activity, preparing commission forecasts, and tracking savings results on behalf of clients. Requirements: Educational Qualifications: Bachelor's Degree or Master's from a recognized university. MBA/PGDM is preferred. Experience: 5-8+ years of experience in the real estate industry, specifically within Office Leasing and Transaction Management. Key Skills: Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, reliable, and courteous service to customers. Capable of presenting information effectively. Advanced knowledge of financial terms and principles, with experience in conducting advanced financial analysis. Ability to comprehend, analyze, and interpret financial documents. Strong problem-solving skills with advanced analytical and quantitative abilities. Proficiency in Microsoft Office Suite. Qualification : Bachelor's Degree or Master's from a recognized university.

Job Title: Sales Specialist About ABB: At ABB, we are dedicated to addressing global challenges. Our core values care, courage, curiosity, and collaboration are the driving forces behind our commitment to sustainable solutions. Our focus on diversity, inclusion, and equal opportunities ensures that we empower everyone to create solutions for a better future. Write the next chapter of your ABB story. Reports to: Sales Manager - Product Your Role and Responsibilities: As a Sales Specialist in the Electrification Business, you will be responsible for the sales of products/systems/services within a designated market or division, in alignment with the division strategy. Your role is crucial to driving growth, ensuring sustainable order growth, revenue, profitability, market share, and customer satisfaction. You will use your expertise to identify and develop new sales opportunities within the industry. Work model: On-site #LI - Onsite Main Responsibilities: Coverage of Industry End Users, Consultants, and Influencers: Act as a business development specialist focusing on establishing relationships with key stakeholders, including consultants, end users, and influencers. Technical Presentations & Specifications: Lead and provide technical presentations to key consultants and stakeholders, ensuring that ABB s solutions are clearly understood and preferred. Business Opportunity Identification & Mapping: Utilize sales tools like SFDC to identify new business opportunities. Map key stakeholders to create a technical preference for ABB products. Strategy Development: Develop and implement clear strategies to convert and build long-term industry end-user relationships. Maintain Positive Consultant & End User Experience: Ensure a positive experience for consultants and end users throughout the technical business development process, from pre-sales to post-sales, ensuring customer satisfaction. Qualifications for the Role: Education: BE/BTech in Electrical Engineering. Experience: A minimum of 5 years of experience working with Low Voltage Products. Skills: Strong ability to meet customers and drive business strategy. Proven experience in handling or being part of a team focused on business or customer acquisition. Eagerness to travel and meet new customers, developing relationships with key stakeholders. More About Us: ABB Smart Buildings helps optimize energy efficiency, safety, security, and comfort for any type of building, whether through new installations or retrofit solutions. Our division offers integrated digital technologies to control HVAC, lighting, shutters, and security, as well as energy distribution solutions including DIN rail products, enclosures, emergency lighting, industrial plugs, and sockets. These solutions are designed for single-family homes, commercial buildings, multiple dwellings, and industrial applications. Our innovative solutions serve the rising global demand for smart building technologies. These technologies aim to optimize energy distribution and building automation, delivering significant sustainable and financial benefits. ABB s solutions are crucial to helping customers meet their carbon reduction strategies and meet environmental demands.

Job Title: Field Service Engineer About ABB: At ABB, we are dedicated to addressing global challenges. Our core values care, courage, curiosity, and collaboration are the driving forces behind our commitment to creating sustainable solutions. We focus on diversity, inclusion, and equal opportunities, empowering everyone to be a part of a transformative future. Write the next chapter of your ABB story. Reports to: Service Operations Manager Your Role and Responsibilities: As a Field Service Engineer, you will be responsible for executing service work with low to medium complexity according to work instructions, ABB standard processes, quality standards, and safety guidelines. You will be delivering quality customer service to ensure customer satisfaction and, in close collaboration with customers and other ABB teams, take actions to identify new Service business opportunities for ABB. This position is within ABB's Motion Business for the Service division, based in Ahmedabad, India. Work model: On-site #LI-onsite Key Responsibilities: Contribute to customer satisfaction by executing service work according to customer orders and expectations. Understand the sense of urgency and take proper care in handling your direct area of responsibility. Perform entry-level field service tasks, identify technical problems, and analyze issues through remote or on-site activities for service categories and products you are certified to perform. Prepare material lists for service activities and ensure that all materials, parts, and equipment are available and meet the appropriate quality standards for the service activities. Prepare documents and customer reports to be signed by the customer representative and utilize all relevant tools for documentation. Troubleshoot simple equipment failures and make recommendations to avoid repeat issues in the future. Proactively execute work with a first-time right approach to ensure the job is done on time and meets quality standards. Qualifications for the Role: Education: Degree in B-Tech/BE - Electrical or Electronics. Experience: Minimum 2 to 6 years of experience with Low/Medium Voltage Drives, VFD drives, and LCI. Experience with Installation & Commissioning of VFD Drives and Field Service. Travelling is mandatory for this role. Strong technical support skills for field service activities. Ability to work under pressure and handle critical customer-facing situations. More About Us: ABB Motion Services serves customers globally, offering innovative services to maximize performance, uptime, and energy efficiency throughout the lifecycle of electrical motion solutions. Electrical motion is applied in a variety of industries, cities, infrastructure, and transportation, playing a pivotal role in the energy revolution. At ABB Motion, we are committed to driving innovations through digitalization and making a meaningful difference for our customers and partners every day. Our people and culture are the foundation of our success, helping to keep the world turning while saving energy every day. Qualification : Degree in B-Tech/BE - Electrical or Electronics.

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Job Responsibilities We are seeking an experienced Business Development Manager to drive growth and generate new opportunities across various industry verticals. You will be responsible for identifying potential clients, building relationships, and promoting our solutions in sectors such as Healthcare, E-learning, eCommerce, and FinTech. Key Responsibilities: Generate leads through bidding portals, social media, cold calling, emails, and other channels. Conduct business meetings and calls with prospective clients to understand their requirements. Provide consultation to clients in different industry verticals, including Healthcare, E-learning, eCommerce, and FinTech. Develop and execute a growth strategy focused on financial gain and customer satisfaction. Conduct market research to identify new markets and customer needs. Explore and develop new business opportunities, ensuring alignment with client objectives. Promote company products/services and offer customized solutions based on client requirements. Required Skills & Experience Bachelor s degree in business administration, sales, or a relevant field. 2+ years of experience in a software development company in a business development, sales, or similar role. Proven track record as a Business Development Manager or Sales Executive, with a successful sales record. Strong understanding of IT terminologies and emerging technologies. Excellent communication and interpersonal skills with the ability to build rapport and negotiate effectively. Experience with CRM software (e.g., Salesforce, Zoho, Bitrix24) and MS Office. Consulting experience in trending technologies such as Blockchain, AI, ML, AR/VR is a plus. Customer support experience is a bonus. Qualification : Bachelors degree in business administration, sales, or a relevant field.

Customer Experience Manager EL Location: Ahmedabad Qualification: Graduate Experience: 1 to 3 Years Employment Type: Full-time Job Description We are seeking a motivated Customer Experience Manager to engage with prospective clients, manage end-to-end customer journeys, and contribute to business growth through effective client servicing and collaboration with relationship channels. This role demands strong communication skills, attention to detail, and a customer-centric approach. Key Responsibilities Client Meetings Engage with prospective clients to understand their financial needs and provide clear explanations of loan products and offerings. Documentation and System Entry Collect and verify all necessary client information and documentation. Ensure accurate and timely entry of client data into the system. Query Handling Address and resolve queries from customers and credit teams promptly. Oversee the entire loan process from file login to disbursement, ensuring smooth operations. Business Development Collaborate with Relationship Channels to identify and create new business opportunities. Participate in campaigns and marketing activities to increase brand presence. Provide support to Relationship Channels as needed. Achieving Business Targets Meet assigned business targets using leads from Contact Centers, Consultants, marketing efforts, and referrals. Additional Benefits Reimbursement of petrol and mobile expenses. Quarterly performance-based incentives. Qualifications & Skills Graduate degree in any discipline. 1 to 3 years of experience in sales or related customer-facing roles. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team. Knowledge of financial products and services is an advantage. If you are passionate about delivering excellent customer experiences and driving business growth, this is an excellent opportunity to grow your career in financial services! Qualification : Graduate

Job Title: Cluster Head Business Banking Location: Ahmedabad Business Unit: Retail Banking Function: Business Banking Category: Others Job Purpose We are seeking a seasoned and dynamic Cluster Head Business Banking to lead and scale the Business Banking vertical across multiple branches. The role focuses on strategizing, managing operations, and optimizing resources to achieve business growth and expansion targets. The ideal candidate will drive customer acquisition, deepen existing relationships, and enhance product penetration through a customer-centric, tech-enabled, and operationally efficient approach. This role is also responsible for fostering key local partnerships, strengthening internal teams, and building a high-performance culture aligned with the bank s values. Key Responsibilities Business Strategy & Execution Drive growth in Business Banking by developing and implementing strategic plans across the assigned cluster. Understand market dynamics and competitive landscape to provide insights and feedback to product teams. Lead the development and execution of sales and service strategies to meet acquisition and portfolio growth targets. Team & Branch Leadership Manage a team of Branch Managers to ensure effective execution of business objectives. Coach, mentor, and guide branch teams to deliver best-in-class customer experiences and drive revenue generation. Lead recruitment, training, and performance management of on-roll and off-roll staff to ensure high-performing talent across levels. Customer & Partner Relationship Management Cultivate strong relationships with individual and corporate clients to become their preferred financial partner. Engage with key local dealers and business influencers to increase market share. Promote cross-selling of banking products by establishing a strong business network. Operational Excellence Ensure cost-efficient operations while leveraging technology and automation to streamline services. Evaluate and implement new initiatives to improve customer experience, operational efficiency, and product delivery. Monitor compliance with regulatory requirements and uphold high ethical and governance standards. Cross-Functional Collaboration Work closely with product, operations, and other internal teams to ensure aligned and efficient service delivery. Share best practices and competitive intelligence with other clusters and central teams. Leadership & Culture Building Instill a culture of customer centricity, innovation, digital adoption, and compliance. Foster employee engagement, motivation, and retention to build a strong, results-driven team. Champion community development and livelihood advancement initiatives within the cluster. Managerial & Leadership Responsibilities Mentor senior leaders and managers to uphold the bank s core values. Drive digital transformation within the branch network to meet customer needs. Attract and retain top talent to support rapid growth. Ensure high levels of employee satisfaction through consistent communication, coaching, and career development. Qualifications & Experience Education: Graduate in any discipline (mandatory) Postgraduate degree (preferred) Experience: Minimum 12+ years of relevant experience in Business Banking or related functions within the banking or financial services industry. Qualification : Graduate in any discipline (mandatory)

Power Apps Tech Lead & Account Manager Full-Time | Ahmedabad, Gujarat (On-site) Location: Ahmedabad, Gujarat (Work from Office) Employment Type: Full-Time Industry: Information Technology / Power Platform Development Experience Level: Mid to Senior-Level Function: Technical Leadership, Application Development, Client Account Management Job Summary We are seeking a skilled and experienced Power Apps Tech Lead and Account Manager to join our team in Ahmedabad. This hybrid role combines deep technical expertise in Microsoft Power Platform particularly Power Apps, Power Automate, and Power BI with strong client relationship management and leadership capabilities. The ideal candidate will lead a team of Power Apps developers, architect robust business applications, and act as the key liaison between our technical teams and clients, ensuring project success and long-term client satisfaction. Key Responsibilities Technical Leadership & Power Platform Development Lead and mentor a team of Power Apps developers in delivering scalable and secure business applications. Architect and design solutions using Microsoft Power Platform, including Power Apps (canvas and model-driven), Power Automate, and custom connectors. Guide the team on best practices in development, code review, and implementation. Translate business requirements into functional and technical specifications. Ensure the integration of Power Apps with databases, Microsoft 365, SharePoint, and other enterprise systems. Maintain high standards of code quality, documentation, and testing. Actively participate in hands-on development and troubleshooting when required. Client & Account Management Serve as the primary point of contact for key client accounts. Understand their business objectives and align solutions accordingly. Build long-term relationships and ensure high client satisfaction through proactive communication and service. Identify up-selling or cross-selling opportunities to expand service offerings within existing accounts. Manage client contracts, proposals, renewals, and SLAs. Develop and present account plans, performance reports, and actionable insights to clients. Collaborate with sales and delivery teams to meet client expectations and ensure smooth execution. Qualifications & Skills Required Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred). 4 8 years of overall experience, with proven expertise in Microsoft Power Platform, especially Power Apps and Power Automate. Strong understanding of canvas apps, model-driven apps, data connectors, and Microsoft Dataverse. Experience in technical leadership, team mentorship, and performance management. Familiarity with Agile methodologies, SDLC, and project planning. Excellent written and verbal communication skills. Strong problem-solving abilities and analytical thinking. Preferred Experience in Power BI, SharePoint integration, and Azure services. Prior roles in project management or account/client management. Sales-oriented mindset with a focus on customer success. Proficiency in CRM software, reporting tools, and Microsoft 365 ecosystem. IT consulting or managed services experience is a plus. Work on cutting-edge Power Platform solutions for diverse clients. Leadership role with both technical and strategic impact. Collaborative and innovative team culture. Opportunity for growth and certification support in Microsoft technologies. Be part of a growing IT services company based in Ahmedabad. Apply today to accelerate your career as a Power Apps Technical Lead and Account Manager and make an impact through technology and client success. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field (Masters preferred).

Business Development Executive / Senior Business Development Executive Job Overview: Attract new clients and oversee the sales process, driving business growth through innovative strategies. Job Role and Responsibilities: Sales & Marketing Campaigns: Carry out targeted sales and marketing campaigns through various channels, including calls, emails, and social media, to drive business acquisition. Communication: Maintain clear and effective communication with potential and existing clients, responding to inquiries and following up consistently. Client Research & Acquisition: Research potential clients and continuously generate new customer leads by identifying key opportunities in the market. Brand Building: Enhance the company profile and brand image through sustained marketing campaigns, ensuring a strong market presence. Client Relationship Management: Cultivate and maintain mutually beneficial business relationships with both new and existing clients, ensuring long-term partnerships. Client Expectations: Deliver exceptional service that meets or exceeds client expectations, ensuring high levels of satisfaction. Proven Track Record: Demonstrate a strong history of success in a similar role, meeting targets and contributing to business growth. Target-Driven: Maintain focus on meeting commercial targets, acting as a self-starter with a great attention to detail and an ability to work independently. Requirements: Qualifications: Any Graduate/PG/MBA. Shift Timings: US Shift: 5:00 PM to 3:00 AM. Experience: Proven experience in sales, marketing, or a related field, with a focus on business development. Technical Understanding: Familiarity with CAD, BIM, and Revit, with an understanding of how these tools are relevant to the industry. Communication Skills: Strong verbal and written communication skills, essential for building relationships and driving business. Qualification : Any Graduate/PG/MBA.