Customer Satisfaction Jobs in Lucknow

Relationship Manager Gated Communities / RWAs Location: Lucknow About the Role As a Relationship Manager, you will act as the primary liaison between AdOnMo and Residential Welfare Associations (RWAs) or gated communities. Your goal is to maintain strong relationships, ensure timely rental collections, minimize churn, and monitor site performance. You will coordinate with internal teams to enable effective below-the-line (BTL) activations and serve as the face of AdOnMo to the community. Key Responsibilities Develop and sustain strong relationships with gated communities and RWAs to drive customer satisfaction and retention. Identify and promptly resolve issues related to billing, maintenance, or service delivery. Collaborate closely with internal teams to optimize rental income and enhance site performance. Monitor site metrics and identify areas for operational or service improvements. Conduct regular meetings with RWAs/gated communities to discuss service delivery, address concerns, and share company updates. Work cross-functionally with sales, marketing, and operations teams to ensure smooth partnership functioning. Coordinate and oversee BTL activation campaigns within gated communities/RWAs to boost engagement and brand visibility. Act as the primary point of contact for AdOnMo within the community. Maintain accurate records of all community interactions and provide periodic reports to senior management. Ensure comprehensive and up-to-date metadata is available to the sales team to make community inventory sellable.

Content Writer Location: Lucknow About the Role We are looking to hire a dedicated Content Writer to create compelling and engaging content across multiple platforms, including blogs, articles, product descriptions, social media, and our company website. The ideal candidate will be well-versed in SEO techniques and capable of following editorial guidelines to produce high-quality content that resonates with our audience. As a successful Content Writer, you will stay up-to-date with the latest SEO strategies, and contribute to developing content strategies that drive reader engagement and improve web traffic. Key Responsibilities Conduct in-depth research on brands and topics to create original, high-quality content for digital media. Produce engaging content for **blogs, articles, product descriptions, social media posts, and the company website**. Collaborate with the marketing team to create content for advertising campaigns. Edit and proofread content to correct errors, inconsistencies, and improve overall clarity. Revise and enhance existing content to ensure it s up to date and well-polished. Perform keyword research and use SEO best practices to optimize content for increased web traffic. Stay updated on the latest industry trends and customer challenges to create an effective editorial calendar. Collaborate with graphic designers, content specialists, and other team members to ensure a consistent brand message. Qualifications & Skills Bachelor s degree in Communications, Marketing, English, Journalism, or a related field. Proven experience in content writing or copywriting (portfolio or writing samples preferred). Familiarity with content management systems (CMS). Proficient in Microsoft Office and other content creation tools. Exceptional writing, editing, and proofreading skills. Ability to work efficiently in a fast-paced environment and handle multiple projects simultaneously. Strong communication skills and the ability to collaborate with cross-functional teams. Desired Attributes Detail-oriented and able to maintain a consistent tone and style across different types of content. Self-motivated, with a strong passion for writing and creating impactful content. Knowledge of current SEO trends and strategies. Qualification : Bachelors degree in Communications, Marketing, English, Journalism, or a related field

Social Media Manager Location: Lucknow About the Role We are looking for a creative, energetic, and results-driven Social Media Manager to join our team. In this role, you will be responsible for developing and executing our social media strategies to enhance our online presence, support marketing efforts, and drive sales. You ll work closely with the Marketing and Outreach teams to create and run campaigns, engage with influencers, and manage our community across social platforms. Your goal will be to boost engagement, drive traffic, and improve customer service interactions. Key Responsibilities Social Media Campaigns: Run and manage social media advertising campaigns to promote our brand, products, and services. Strategy Development: Develop, implement, and continuously refine our social media strategy to align with company goals and objectives. Team Collaboration: Work closely with Marketing, Sales, and Product Development teams to align on messaging and promotional efforts. Account Management: Oversee and manage all company social media accounts (Facebook, Instagram, Twitter, LinkedIn, etc.). SEO & Engagement: Monitor SEO performance and user engagement across platforms, and suggest content optimizations to increase visibility and interaction. Influencer & Networking: Engage with industry professionals, influencers, and partners to build a strong online network. Community Management: Foster a positive and respectful online community by managing and responding to comments, messages, and discussions. Customer Service: Handle customer inquiries and feedback via social media in a timely and professional manner. Requirements Strong understanding of SEO and web traffic metrics to track the success of campaigns and content. Experience in conducting audience and buyer persona research to create targeted content. Good grasp of social media KPIs (e.g., engagement rates, reach, click-through rates). Familiarity with web design and publishing tools to ensure content is visually appealing and optimized. Excellent multitasking skills and the ability to manage multiple campaigns and platforms. Proven experience in social media marketing and executing effective strategies across platforms. Previous experience developing and executing social media strategies and campaigns. Ability to work with cross-functional teams to develop a cohesive marketing plan. Strong communication skills and the ability to develop the right voice and tone for each social media platform. Desired Skills Creativity and the ability to think outside the box for new campaign ideas. Strong analytical skills to assess performance and optimize strategies. Experience in social media advertising (Facebook Ads, Instagram Ads, LinkedIn Ads, etc.). Excellent writing and editing skills to craft engaging posts, captions, and responses.